Near Farmington, NY 14425
Dave
Job Details: 12/03/2019
WASHER AMANA NTW4516FW3 F7E6 error code motor fault . Found the cam was worn and not allowing unit to agitate. Replaced cam from stock W10721967 . Calibrated unit . Tested in auto diagnostics. Unit tested good .; used 1 W10721967 (CAM) from stock
Near Victor, NY 14564
Dave
Job Details: 12/03/2019
REFRIGERATOR FRIGIDAIRE FGHB2844LF1 Drain in the freezer was plugged. Cleared drain tested unit . Tested unit tested good .
Near Irondequoit, NY 14622
Evan
Job Details: 12/03/2019
RANGE AMANA AGR6603SFW2 Replacing burner head due to unit failing to light consistently. Replaced head but unit is stillHaving issues lighting. Ordering burner heads. Can ship burner heads to customer. Unit tested good otherwise ; ordrng 1 WPW10183375 (SHIP TO CUSTOMER )
Near Rochester, NY 14610
Evan
Job Details: 12/03/2019
DISHWASHER KITCHENAID KUDS40CVSS4 Customer stated that control panel was dead and would not respond to commands. Upon inspection discovered that thermal fuse had blown casuing issue. Replaced fuse and ran diagnostic cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was not latching lid when going to wash cycle. Could hear unit clicking but never latching. Checked for codes unit was displaying code F5E2 for lid lock fault. Tested latch in manual test mode. Unit would not latch. Replaced latch assembly and tested unit. Unit now locking lid as it should. Ran diagnostic cycle to confirm function. Unit tested good
Near Webster, NY 14580
David
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Unit is not cooling well due to a failing compressor. Ordering a compressor ; ordrng 1 W11109499 (drier-tube) and 1 W11393142 (COMPRESSOR KIT)
Near Macedon, NY 14502
Evan
Job Details: 12/03/2019
WASHER MAYTAG MVWC465HW2 Customer stated unit was stuck in sending mode and would never move to next portion of cycle. Checked for error codes. Unit was displaying code 8-1 for long fill. Inspected hoses and discovered that hot valve on house side was seized shut causing unit not to receive hot water. This is cause for issue. Advised customer that hot water valve will need to be repaired/replaced in order for unit to function properly. Unit itself tested good
Near Webster, NY 14580
Evan
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Customer stated that door had large dent on top left side upon delivery of unit. Replaced left side door. Unit tested good
Near Webster, NY 14580
David
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFF300ESS01 Right hand door is damaged at the hinge ordering door; ordrng 1 LW10721542 (dor-fip)
Near Pittsford, NY 14534
Dave
Job Details: 12/03/2019
OVEN WHIRLPOOL WOS97EC0HZ01 F8E0 cooling fan is under speed . Ordering control W11261165 and fan W11248652 ; ordrng 1 W11261165 (cntrl-elec)
Near Rochester, NY 14618
Steve
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDTE234GPS0 Replaced open pump for not draining. The dishwasher tests good. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14625
Steve
Job Details: 12/03/2019
FREEZER WHIRLPOOL WRS315SNHM01 Replaced thermistor for to cold in fresh food section. The customer is going to monitor. ; used 1 WPW10384183 (THERMISTOR) from stock
Near Rochester, NY 14625
Steve
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDFE104DSS Replaced top rack adjusters for falling rack. The rack tested good. Removed dispenser door and put gasket back in. The dishwasher tests good. ; used 2 WPW10546503 (ADJUSTER) from stock
Near Canandaigua, NY 14424
Dave
Job Details: 12/03/2019
WASHER MAYTAG MVWB835DC4 "F8E1 long fill error , F8E6 water hazard error , F3E2 inlet water temperature fault , . Cold water valve not opening . Ordering valve W11165546 and control W11170706; ordrng 1 W11165546 (valve) and 1 W11170706 (cntrl-elec)"
Near Macedon, NY 14502
Steve
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Replaced the mullion for door not closing. The door tested good.
Near Rochester, NY 14611
Evan
Job Details: 12/03/2019
WASHER AMANA NTW4516FW3 Called customer to inform them I was in route to home. Customer informed technician they are not available for service. Advised customer appointment has already been rescheduled 3 times. Rescheduling for 12/9; O-emld tckt
Near Pittsford, NY 14534
Steve
Job Details: 12/03/2019
DRYER GE GTD33GASK0WW Took apart and found thermostat not hooked up. Hooked it up and tested. The dryer tested good.
Near Fairport, NY 14450
Evan
Job Details: 12/03/2019
RANGE MAYTAG MER8800FZ0 Customer stated that unit was not heating properly. Unit was burning items inside oven and now unit was not heating at all. Checked for codes. Unit displaying error code F6E1 for runaway oven temperature. Cleared code and ran preheat. Unit preheated to 350. Tech sheet calls for replacement of control. Ordering control and temp sensor ; ordrng 1 W10833885 (TEMP SENSOR ) and 1 WPW10340323 (CONTROL )
Near Irondequoit, NY 14617
David
Job Details: 12/03/2019
REFRIGERATOR FRIGIDAIRE PLD535RFCO Installed upper sprayer. Did not charge
Near Rochester, NY 14612
David
Job Details: 12/03/2019
REFRIGERATOR MAYTAG MFF2558VEM9 Replaced compressor. Unit tested good
Near Honeoye Falls, NY 14472
Dave
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KFIS20XVBL1 Replaced control for unit not turning on . Programmed unit . Tested compressor in diagnostics. Did turn on . Unit tested good .
Near Pittsford, NY 14534
Steve
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Incorrect part ordered. Ordering correct part for mail out only. ; ordrng 1 WPW10493169 (bin-freezr MAIL OUT ONLY)
Near Rochester, NY 14612
David
Job Details: 12/03/2019
DRYER MAYTAG MEDE500VW1 Replaced moving parts with kit due to worn idler unit tested good; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Near Pittsford, NY 14534
Steve
Job Details: 12/03/2019
RANGE JENN AIR n/a Found switch or relay not sending power to burner. Ordering both; ordrng 1 WP74011489 (switch- in) and 1 WP8566493 (relay)
Near Hilton, NY 14468
David
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced noisy damper.
Near Rochester, NY 14625
Shaiman
Job Details: 12/03/2019
DRYER WHIRLPOOL WED8000DW4 Customer concerned about units not turning on. Tested voltage at the receptacle. Received 240V from L1 and L2 combined but receiving 120V from only one leg. The four prong receptacle is getting power from an extension cord that goes to a three prong receptacle. Suggested customer to contact an electrician to further diagnose the electrical issue
Near Livonia, NY 14487
Dave
Job Details: 12/03/2019
WASHER MAYTAG MVWC555DW0 F5E1 lid switch error F7E6 motor fault .. motor not turning on . Drain and spin not working . . Reseated all wires and power cycled . Unit .calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Rochester, NY 14621
Shaiman
Job Details: 12/03/2019
WASHER WHIRLPOOL MVWC416FW1 Customer stated unit was under warranty. Customer contacted the warranty company; who thenDispatched come home come home an alternative appliance company. No further repair.
Near Fairport, NY 14450
Steve
Job Details: 12/03/2019
WASHER MAYTAG MVWC565FW1 Customer concerned with amount of fabric softener coming out of dispenser. Sometimes in globs. Ordering new dispenser for mIl out only. ; ordrng 1 W11205050 (DISPENSER MAIL OUT ONLY)
Near Hilton, NY 14468
David
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced unresponsive UI unit still not accepting selections. ACU checks ok and voltage to the UI is correct. Unit is on a dedicated breaker. Ordering harness and Control per Techline SR7726531568; ordrng 1 W11316252 (harns-wire) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Pittsford, NY 14534
Shaiman
Job Details: 11/30/2019
WASHER WHIRLPOOL WFW85HEFW1 "Customer concerned about the unit not unlocking, the drain pump running continuously, and the start button not always responding as it should. Upon arrival, unit was unplugged. Plugged in unit, door was stuck closed, drain pump was running, and control lock was on. After manually opening the door, the drain pump stopped running and was able to turn the control lock off to get into diagnostics. F3E1 F5E2 error codes stored. Unit completed auto verification test with no issues. Also started a regular wash cycle with no error code timeout. Suspecting a failed control board, user interface, and door latch. Customer will call the manufacturer in efforts to have the repair covered. ; ordrng 1 W11201290 (CONTROL BOARD) and 1 W11218392 (USER INTERFACE), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
Near Penfield, NY 14526
Shaiman
Job Details: 11/30/2019
DISHWASHER KITCHENAID KDTE104ESS2 "Customer reports unit is not spraying water. 5-3 error code stored. First attempt of starting the washer on regular wash cycle, the unit did not fill with water but the motor still attempted to run. Abnormal noises were coming from the inlet valve. Manually filled washer with water, and the unit began spraying as it should. Canceled the cycle, then started a new cycle. This time everything worked as it should. However, noises were still coming from the valve. Replacing water inlet valve. ; ordrng 1 W11175771 (FILL VALVE ASSEMBLY ) and 2 WPW10503548 (RETAINER)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Rochester, NY 14612
David
Job Details: 11/30/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Replaced UI per Techline due to temperate discrepancy. Temperatures matching but the new UI is different than the original. Missing the energy saver function. Customer wants it reordered pics attached. Re ordering UI part number was correct. ; ordrng 1 W11330486 (UI)
Near Irondequoit, NY 14617
Shaiman
Job Details: 11/30/2019
WASHER AMANA NTW4650YQ0 "Customer states the unit bangs around during spin cycle. F7E7 error code stored. Unit completed auto test as it should. Tested the suspension of the machine. When the basket is pushed down, the tub bounces more than it should. Suspecting worn suspension. Shocks should be replaced. ; ordrng 1 W10780048 (SUSPENSION )"
Near Irondequoit, NY 14622
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWC565FW0 "Customer reports the unit is not draining the way it should. F0E5 error codes stored. Ran an auto verification test. Once the unit reached the spin test, the agitator could be heard spinning in place. Remove the top lid and placed unit in manual spin. The agitator was moving but the basket was not. Suspected a worn hub, but could not get the agitator off. The agitator will have to be damaged in order to replace the hub. Replacing agitator and the drive hub. ; ordrng 1 W10528947 (HUB) and 1 W11161960 (AGITATOR )"
Near Farmington, NY 14425
Dave
Job Details: 11/30/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Microwave not turning on . Ordering interlock . Control board and fuse .; ordrng 1 W10138793 (fuse) and 1 W10892389 (cntrl-elec) and 1 W11244494 (interlock)
Near Henrietta, NY 14467
Steve
Job Details: 11/30/2019
DRYER WHIRLPOOL WED5000DW2 "Sr 7726509324Customer complained of dryer overheating. Tested temps for half hour. The temps cycled perfectly whole time. Customer also stated timer odes not stop. The timer motor is getting power before start switch is pressed. Ordering start switch. Called tech line to verify temp readings. The dryer is heating as expected. Ordering start switch. ; rqstng P&A on 1 WPW10117655 (relay-pts), dspstn on spec-tagged invntry: 1 279838 ELEMENT"
Near West Henrietta, NY 14586
Steve
Job Details: 11/30/2019
MICROWAVE MAYTAG MMV5219DH1 Found the microwave is pulling 7 amps (about 50% power). Ordering diode and bringing magnetron back. ; ordrng 1 W11256462 (DIODE)
Near Webster, NY 14580
Steve
Job Details: 11/30/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 Found Ff evaporator drain full of ice. Removed ice. Drain is not restricted. Shimmed up left side to force water to drain. The ice maker is condensation on fascia. Ordering fan and fascia heater; rqstng P&A on 1 W10846539 (evaporator fan ) and 1 WPW10553630 (escutcheon) and 1 WPW10554299 (heater FILL TUBE)
Near Webster, NY 14580
David
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Unit was off when I arrived. It had lost cooling in both compartments and damaged the floor. CalledTechline to document. When unit was plugged in it began to cool. Techline wants the diagnoses continued after the unit has been running for at least 24 hours. Did it charge a service call because I could not complete a diagnosis7726512304; schdld next appmnt for 12/2 MON !
Near Hilton, NY 14468
David
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit is leaking from the water reservoir. Push connection into filter housing was half seated. Fully seated connection and the leak went away. Water dispenser is designed so only a very large glass is able to energize the water and catch the dispensed water at the same time. There is not a kit for this.
Near Rochester, NY 14612
David
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT311FZDT01 Customer is concerned with the doors due to little resistance when opening doors there is not moisture or frostBuild up in either compartment indicating infiltration. Liner gap is insignificant. Door cam was sticking greased door hinge door closes smooth. Tightened handles customer to monitor.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
REFRIGERATOR JENN AIR JFFCC72EFP02 Ordering water paddle for sticking paddle. ; ordrng 1 W10792148 (pad)
Near Irondequoit, NY 14622
David
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Replaced freezer door due to an open harness customer to monitor for ice
Near Rochester, NY 14621
Shaiman
Job Details: 11/30/2019
WASHER WHIRLPOOL MVWC416FW1 Unit is outside of manufacturer warranty. Informed customer to call their warranty company (Lowe’s) in order to get dispatch and repair coverage. ; schdld next appmnt for 12/2 MON !
Near Rochester, NY 14625
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MHW5500FW1 "Customer reports the unit is not draining. F9E1 F8E3 error codes stored. Ran an auto verification test, unit is indeed draining water slower than it should. F8E3 is most likely caused because of F9E1. Replaced drain pump. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
Near Victor, NY 14564
Dave
Job Details: 11/30/2019
OVEN KITCHENAID KGRS505XSS01 Replaced both ignitors 12400035 in top and lower oven for failing to light . Tested unit. Tested good .; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Fairport, NY 14450
Dave
Job Details: 11/30/2019
DISHWASHER KITCHENAID KUDE70FXPA5 F8E1 Drain error . Dishwasher is draining water fine . F5E1 door open error code Checked door striker and is was a little bent off so the door wouldn't shut easy . Fixed that . F6E2 Fill valve error code. Dishwasher is filling as expected . Customer ran unit before arrival and unit ran fine . Ran in auto diagnostics unit tested good customer will monitor. Says the unit would just stay in a cycle like wash and then the lights would go off and then turn back on and do that over and over again .
Near Macedon, NY 14502
Dave
Job Details: 11/30/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced springs , bushings and pads on hinges . Moved springs a notch back . Tested unit . Tested good ."
Near Fairport, NY 14450
Dave
Job Details: 11/30/2019
DRYER WHIRLPOOL WED9600TA1 Dryer squeaking. Found the tension pulley shaft was dirty cleaned and greased shaft . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave
Job Details: 11/30/2019
DISHWASHER KITCHENAID KUDS02SRSS2 Unit heater is not turning on in diagnostics and tested power from control board . No power coming from board . Quoted customer for job . Customer will seek new unit .
Near Mendon, NY 14506
Dave
Job Details: 11/30/2019
DRYER WHIRLPOOL WED4850HW0 Dryer not heating . Checked power to socket . Socket is loose and causing the unit to not heating . Customer will have to get socket fixed . ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Near Brockport, NY 14420
David
Job Details: 11/30/2019
DISHWASHER KITCHENAID KDTE334GBS0 120VAC to control but keypad won’t accept selections. Ordering control and keypad; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)
Near Rochester, NY 14624
Shaiman
Job Details: 11/30/2019
DRYER MAYTAG MGDB725BW0 "Customer reports the unit does not heat. Igniter is glowing, gas is being ignited. However, unit is short cycling. Coils should be replaced.; ordrng 1 279834 (COIL KIT)"
Near Honeoye Falls, NY 14472
Dave
Job Details: 11/30/2019
WASHER WHIRLPOOL MVWC200BW1 Control board push start not working . Unit needs new control board . Quoted customer . Customer will look into a new machine .
Near Penfield, NY 14526
Evan
Job Details: 11/30/2019
RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that burner flame was too high on both front burners. Adjusted flame height to customers request. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/30/2019
OVEN GE ZDP364NDP5SS Replacing bake element due to old element failing to maintain temperature unit was 20-25 degrees lower than temp reading. Replaced element and ran test bake cycle to 350. Unit tested good. Control board part # WB19K10061 $292.17 Encoder Assembly part # WB24K10048 $165.28
Near Macedon, NY 14502
Evan
Job Details: 11/30/2019
WASHER MAYTAG MVWB835DW4 Customer stated that unit was flashing LF code during beginning of cycle. Checked for codes. Unit displaying f3e2 (inlet water temp fault) and f8e1 (long fill) discovered that hot valve was not actuating correctly. Replaced water valve and ran diagnostic cycle. Unit completed cycle as it should. Unit is now filling as it should ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Fairport, NY 14450
Evan
Job Details: 11/30/2019
WASHER MAYTAG MVWX655DW0 Customer stated that unit would not spin out correctly. Checked for codes. No codes present. Ran diagnostic cycle unit would agitate but would not spin. Discovered that drive hub inner teeth were stripped. Replaced drive hub. Ran diagnostic cycle. Unit tested good ; used 1 W10528947 (HUB) from stock
Near Penfield, NY 14526
Steve
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Sr#7726511707Found the freezer light is shorted, causing no light in freezer and flickering lights in top of FF section. Attempted to replace light. The harness is buried in the insulation inside the line and cannot not be moved causing the light to not be replaced. Called manufacturer tech line and the unit is unrepairable."
Near Webster, NY 14580
Steve
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Replaced ice door for not closing. The ice door tested good.
Near Webster, NY 14580
David
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced control and thermistor due to inconsistent temps. Freezer was at 3 when I arrived. Customer to monitor
Near Fairport, NY 14450
Steve
Job Details: 11/30/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced left door for clicking when closing. The door tests good.
Near Ontario, NY 14519
Evan
Job Details: 11/30/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Customer stated that unit was leaking from left side of door. Discovered that door was not reinstalled correctly and screws were not fully seated on left side of door. Installed door screws correctly and ran diagnostic cycle. Could not replicate issue once reinstalling door. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 11/30/2019
REFRIGERATOR KENMORE 106.5117331 Customer stated that unit was not dispensing ice. Attempted to jump ice maker for unit to run harvest cycle. Ice maker motor would not turn. Replaced ice maker and thawed fill line. Ran harvest cycle and waiting for unit to fill. Unit ran full harvest cycle and filled and end of cycle. Unit tested good
Near Ionia, NY 14475
Dave
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Icemaker not cycling . Tested for power at unit . Icemaker has power . Unit would not cycle . Replaced ice maker W10882923 . New ice maker cycled and tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Near Rochester, NY 14610
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWB835DC4 Customer reports the unit is not agitating as it should; clothes stay on top of the water and does not change positions as it’s agitating. Customer also states the clothes come out stinky. F2E1 error code stored. Completed an auto verification test with no issues. Unit is functioning as designed.
Near Rochester, NY 14624
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWB725BW0 Customer reports the unit would leak from the bottom right corner. Put unit into diagnostic mode. No error codes stored. Ran a auto verification test cycle with no issues. Customer also mentioned the unit would leak more commonly on the bulky option cycle. Tested unit on the bulky cycle. No leaks present at this time; unable to determine where a water leak is coming from.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
DISHWASHER MAYTAG mdb8949sam0 Replaced drain hose for chewed hose. The dishwasher tested good.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
OVEN FRIGIDAIRE FFGF3053LSJ Replaced control and temp probe for erratic temps. The range tested good. Replaced blown bulb; used 1 8009 (BULB-4OW) from stock
Near Brockport, NY 14420
David
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Customer concerned about he unit not sealing well due to freezer door opening slightly when the FF door is closed. Adjusted feet so door shut by themselves.
Near Brockport, NY 14420
David
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Checked unit for abnormal noises. Customer stated noise had gone away days ago and has been operating normally since. No frost or moisture build up in compartments. Could not recreate.
Near Caledonia, NY 14423
Dave
Job Details: 11/30/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Interlocks have failed and we're not working correctly. Replaced interlocks with W11244490 . Tested unit . Tested good .
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
MICROWAVE JENN AIR JMV9196CS3 Replaced switches with interlock kit for no operation. The microwave tested good. ; used 1 W11244490 (INTERLOCK) from stock
Near Hilton, NY 14468
David
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced valve and ice maker. Unable to use the needle val e to shut the water off to the unit. Customer has clamped plastic supply line with vice grips. Recommending that the customer replace line and valve before using the ice maker as this could cause no ice and is a leak hazard. Left ice maker off
Near Rochester, NY 14612
David
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper was not opening. Was able to get damper to move after pushing on it. Replaced damper. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ and 1 WPW10594330 CONTROL
Near Webster, NY 14580
David
Job Details: 11/28/2019
REFRIGERATOR GE PSS26MSWASS This unit still has a parts warranty. Customer is going to contact the manufacturer.
Near Fairport, NY 14450
David
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Checked temps in unit. Freezer at 8 and fresh food at 30. Unit is in a unheated garage and has only been on for 12 hours. Evaporator fan was hitting the fan shroud. Adjusted shroud.
Near Rochester, NY 14608
Evan
Job Details: 11/28/2019
DRYER MAYTAG MEDB765FW0 Customer stated that unit is not heating but still running. Upon inspection checked incoming voltage. Unit was not receiving full 240v removed plug and discovered that L2 had thermal event at receptacle causing unit not to receive full amount of power. Checked fuses and heater. All tested good. Customer will need to have outlet repaired for unit to function properly.
Near Rochester, NY 14621
Evan
Job Details: 11/28/2019
DRYER KENMORE 417.804127 Customer stated that drum would not turn. Upon inspection discovered that belt had broken. Replaced belt. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Tightened loose door handles and adjusted doors to level doors. The refrigerator tests good.
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
DISHWASHER KITCHENAID KUDK02CRBS54 Found chopper area full of glass. Removed glass and tested. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14609
Evan
Job Details: 11/28/2019
RANGE KITCHENAID KESC307HBS5 Customer stated that while running self clean began to smell rubber burning inside oven. Discovered that customer had recently changed bulbs and globe was not reinstalled correctly. This was cause for issue. Heat was entering socket causing melting.
Near Webster, NY 14580
David
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit for inconsistent temps. Freezer temperature checks good. Freezer is set to its maximum setting and is keeping the fresh food a bit too warm. Put setting to minimum so the unit can pull down below 38 fresh food gasket is torn. Ordering door due to a poor seal at the lower right hand side; ordrng 1 LW10599404 (dor-fip)
Near Fairport, NY 14450
Steve
Job Details: 11/28/2019
DISHWASHER KITCHENAID KUDE50CXSS8 Found sump leaking right after start up. The cost of the repair will outweigh cost of new dishwasher. The customer is going to replace.
Near Henrietta, NY 14467
Steve
Job Details: 11/28/2019
DRYER MAYTAG MGDB835DW4 Sr#7726497591 Customer complained of dryer shutting off early. Tested sensors. They tested good. Called tech line. The recommended lowering back legs to push clothes towards front so they hit sensors. Ordering control and ui for not sensing properly. ; ordrng 1 W11133021 (CONTROL) and 1 W11158457 (CONSOLE )
Near Rochester, NY 14620
Steve
Job Details: 11/28/2019
REFRIGERATOR FRIGIDAIRE FFHS2622MBA Took bulb from freezer and put in FF section and it worked. Wiggled the door switch on arrival. If problem persists preorder door switch. No charge
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
WASHER MAYTAG FAV6800AWQ Found the bearing is very loud and machine starts to spin then stops and tries again but never goes into spin. The unit needs bearing. The customer is going to replace
Near Gates, NY 14606
David
Job Details: 11/28/2019
DISHWASHER FRIGIDAIRE FFBD2412SB0A Installed door seal and ran the unit trough to test. Unit tested good. Unit is has suds. Recommending customer run a cycleWith vegetable oil to clear suds
Near Rochester, NY 14626
David
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI per tech line due to low ice production. Customer to monitor
Near Rochester, NY 14623
Steve
Job Details: 11/28/2019
RANGE FRIGIDAIRE FGGF3054MWE Replaced front two orifices. Cleaned all the burners. The front left burner not sparking. Ordering spark module. ; ordrng 1 5304508269 (spark module kit)
Near Webster, NY 14580
Evan
Job Details: 11/28/2019
DRYER MAYTAG MEDB835DC4 Cusomter stated that they are experiencing very long dry times. Checked for error codes upon arrival. Discovered code f4e3 for restricted airflow inspected vent and discovered that piece of packing plastic was inside baffle of dryer exit. This was causing issue. After removing plastic from baffle. Tested unit. Airflow is much better. Cleared code. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 11/28/2019
OVEN WHIRLPOOL WOS51ES4ES01 "Replacing control, thermal fuse and blower fan due to customer running self clean on oven and unit blowing thermal fuse and causing control board not to send heat to bake or broil elements. Replaced control . Replaced fuse and replaced fan. Reassembled unit and ran test preheat to 350. Unit tested good"
Near Churchville, NY 14428
Steve
Job Details: 11/28/2019
DISHWASHER MAYTAG MDB8949SBM2 S25462 Ordering user interface for erratic operation. Called tech line and the part is covered with S code through manufacturer ; ordrng 1 W10811169 (panel-cntl)
Near Rochester, NY 14618
Evan
Job Details: 11/28/2019
DISHWASHER KITCHENAID KDFE104DWH5 Customer stated unit was leaking since repair. Discovered that drain pump was not fully twisted on causing issue. Reinstalled pump and ran multiple cycles to confirm that unit was not leaking. Unit tested good
Near Rochester, NY 14613
Evan
Job Details: 11/28/2019
WASHER MAYTAG MVWC465HW2 Customer stated that unit was not responding to commands and could hear noise coming from machine. Upon inspection discovered code f3e1 for pressure system fault. Unit was continually running drain pump. Cleared code and inspected pressure hose. Discovered that pressure hose has some sort of block in it causing issue. Cleared hose and ran diagnostic cycle. Unit completed cycle as it should. Ran normal wash to confirm fucntion. Unit tested good
Near West Henrietta, NY 14586
Shaiman
Job Details: 11/28/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced sump motor. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details: 11/28/2019
DISHWASHER AMANA ADB1400AGW1 Replaced sump motor. Unit testing good.
Near Brockport, NY 14420
David
Job Details: 11/28/2019
WASHER MAYTAG MHW5500FW1 Replaced unresponsive UI unit tested good
Near Farmington, NY 14425
Dave
Job Details: 11/28/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 Fresh food section to cold . Found the door was not closing . Found the gears on the rails were not in line with each other. So door was not closing right . Fixed gears . Door is now closing as expected.