Local Reviews
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David L.
REFRIGERATOR KENMORE RS20DKXFW00 "Unit experiencing cooling problems due to a deteriorated door gasket on the freezer door. Ordering gasket freezer at 0 degrees. Damper was in the closed position. Opened damper. ; rqstng P&A on 1 2188404A (gasket,door ff) and 1 2188405A (gasket,door fzr)"
Gary T.
RANGE MAYTAG MGR675EDS "Replaced damaged burner cap that we installed, checked for gas leak, everything working well."
David L.
DISHWASHER MAYTAG MDB4949SHZ0 Adjusted sprat arms that weren't spinning properly causing a leak. Could not recreate a leak afterwards.
Evan E.
WASHER WHIRLPOOL WFW3090GW Replacing stator due to unit not going into spin cycle. Replaced stator reattached rotor. Ran test cycle Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Damper making loud noises while closing and opening. Refrigerator is under warranty . Ordering new damper WPW10594329; ordrng 1 WPW10594329 (control)
Dave F.
DRYER WHIRLPOOL WED96HEAU1 "Dryer not heating . Dryer needs thermistor WP8577274 ,Thermal cutoff 279973 and thermostat WP8557403. Charged service call and parts . ; ordrng 1 279973 (cutoff-tml) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Steve M.
MICROWAVE WHIRLPOOL WMH31017AS2 Ordering interlock and control for door errors and vent light not turning off. ; ordrng 1 W11244494 (INTERLOCK) and 1 WPW10666267 (cntrl-elec)
Steve M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Ordering ice maker for not making enough ice. Temps were good in freezer. Fan is running and water flow is good. ; ordrng 1 4317943 (icemaker)
David L.
REFRIGERATOR KITCHENAID KRFC604FSS01 Fill tube for the ice maker is frozen. 12vdc to tube heater. Ordering fill tube. ; ordrng 1 W10917894 (TUBE)
David L.
DISHWASHER JENN AIR JDB9600CWP93 Both trip pieces ordered were for the left side. Right side is needed. Part is not listed correctly on service matters researching parts for customer. Researching part info. Customer would like to think about the repair before proceeding.; rqstng P&A on 1 W10736482 (trim-tank)
David L.
DISHWASHER WHIRLPOOL KUDS30IVBL3 Replaced handle. Fuse is also open ordering fuse.; ordrng 1 W10258275 (bi-metal)
Gary T.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "WRT311FZDW01 VS73295208 are the model and serial of old fridge, new fridge model and serial are listed in the UIS, whirlpool exchanged the fridge and the new date below is the exchange date and the unit is under warranty. Replaced evap fan that was not running and not cooling the fridge section.; ordrng 1 W11026417*SENDDIRECTTOCUSTOMER* (damper-air), used 1 WP2315539 (MOTOR-EVAP) from stock"
David L.
REFRIGERATOR MAYTAG MFF2558VEB8 Insulation ordered was not was what intended; ordrng 1 WP503695 (sealer)
Gary T.
50#IM 18" FS KITCHENAID KUIC18PNXS2 "Ran diagnostics, unit is running and cooling but water valve is powering up but is not sending water, reordering watervalve. Aptec warr.; ordrng 1 W10585391 (valve)"
Gary T.
OVEN JENN AIR JJW3830WP02 "Replaced appliance manager and door latch, new appliance manager has a communication error and needs to be reordered, during tests unit errored out a slow fan speed, ordering fan. Called tech line and could not get an SR # (techs name was Steve) ; rqstng P&A on 1 WPW10273666 (blower) and 1 WPW10292566 (cntrl-elec)"
Dave F.
DISHWASHER WHIRLPOOL WDF518SAFM0 Dishwasher not responding to touch . Needs user interface ordering user interface W10869129 part that was order was the console not the user interface. Left console with customer. ; ordrng 1 W10869129 (overlay)
Dave F.
REFRIGERATOR JENN AIR JFC2290REY00 Refrigerator damper is very loud . Ordering damper WPW10594329. The water is dispensing slow . Customer will by new water filter and retap the water line and go from there.; ordrng 1 WPW10594329 (control)
David L.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Spoke to customer. Ordering evaporator. ; ordrng 1 WPW10464673 (motor-evap)
Shaiman C.
DRYER MAYTAG MEDB835DC3 Power is present at outlet however unit will not turn on. Replacing control.; ordrng 1 W10827974 (cntrl-elec)
Shaiman C.
WASHER MAYTAG MVWC565FW0 "Replaced faulty control. Recalibrated and ran auto test. No error nodes, unit testing good."
Shaiman C.
DRYER WHIRLPOOL WGD70HEBW1 "Tech line request check for lint in bottom of unit, cycling temp, error codes. F4E3 was present. Unit failed vent test. Suggested customer clean vent."
Evan E.
WASHER KENMORE 110.2810223 Replacing water valve due to valve failing to actuate hot solenoid. Replaced valve Ran test cycle Unit tested good
Dave F.
DISHWASHER WHIRLPOOL DU920QWDB2 Dishwasher not turning on . Found the dishwasher buttons are working but the control is humming. Dishwasher needs control . Part for control is discontinued.
Dave F.
RANGE WHIRLPOOL WFG525S0HZ1 Replaced fitting on broiler for leaking . Tested oven . Tested good
Dave F.
WASHER MAYTAG MVWB835DW1 Water in washer . Drain pump humming . Found no debris in pump . Drain pump seizing up . Replaced drain pump . Calibrated washer and ran in auto diagnostics. Tested good .
Dave F.
DRYER WHIRLPOOL WGD4900XW1 Found tension pulley making noise and roller was seized . Replaced tension pulley WP691366 and both rollers 349241T tested dryer tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
David L.
RANGE ELECTROLUX EW30DS65GS Replaced sensor due to overheat. Customer to monitor.; dspstn on spec-tagged invntry: 1 316490001 SENSOR
Steve M.
REFRIGERATOR FRIGIDAIRE FPBC2277RF1 The unit is making ice and not leaking. Referred customer back to frigidaire due to erratic operation. No charge
Evan E.
WASHER MAYTAG MVWB880BW0 Customer stated unit was flashing f51 error code during cycle. Code is for rotor position sensor failing. Inspected rotor discovered bolt for rotor was loose. Removed rotor discovered that bearing nut had come loose this was causing issue. Tightened nut. Reattached rotor. Ran test cycle Unit tested good Just collecting service call fee; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Evan E.
WASHER MAYTAG MHW3505FW1 Customer stated they could not get door unlocked. Upon inspection discovered pump was failing to pump water out of machine. Drained water from unit with vacuum. Replaced pump Checked for error codes Unit displaying f9e1 code (long drain) Cleared code ran test cycleUnit tested good
Dave F.
WASHER MAYTAG LAT8005AAE Washer not spinning found the basket was very tight . Belts were tight and not slipping . Washer needs transmission. Quoted customer will look into a new machine.; dspstn on spec-tagged invntry: 1 12112425 BELT KIT
Steve M.
REFRIGERATOR WHIRLPOOL WRF532SMHV00 The ice maker had very small cubes. Found water line to unit kinked. Uct line back and reinstalled water line as a courtesy. The icemaker tested good.
David L.
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced door due to open ice box thermistor wire . Thermistor tested good in test 37. Customer to monitor.
David L.
RANGE MAYTAG MER8800FZ1 Replace control due to light relay being fused. Light now turns off when the door is shut.
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced ice bin, motor and connecting parts for gears not connecting between causing ice to not dispense. The refrigerator tested good"
David L.
REFRIGERATOR GE GSS25LGMAWW Replaced icemaker. Alive to due leak through he ice maker. Customer to monitor.
Steve M.
REFRIGERATOR GE GBS22HBSBWW Found no frost pattern and compressor is running hot. Would not restart after power cycle for a few minutes. The evap fan is also loud and has a bad bearing. The cost of the repair outweighs the cost of repair.
Shaiman C.
COOKTOP WHIRLPOOL WFE770H0FZ Cook top dented on corner and multiple door components damaged.; ordrng 1 W10772958 (insulation) and 1 W10872562 (cooktop) and 1 W10903747 (glass-door) and 1 W11205076 (TRIM) and 1 WPW10297318 (liner-door) and 1 WPW10481433 (nameplate)
Evan E.
RANGE WHIRLPOOL WFE515S0ES0 Customer stated switch had started sparking while turning burner on. Upon inspection discovered that switch had shorted out causing sparking. Ordering switch ; ordrng 1 WP3149400 (switch-inf)
Evan E.
RANGE AMANA AGR6603SFB Customer stated unit's flame was going out while on low setting. Upon inspection discovered that adjustment screw on burner had stripped tech is unable to adjust flame height. Ordering valve ; ordrng 1 WPW10279615 (valve-brnr)
Dave F.
DISHWASHER MAYTAG MDB7759SAB3 Replaced 3rd level spinner . Replaced tub wheels and adjusters on top rack . Replaced tracks . One track came broken . Ordering another track wpw10195623 . ; ordrng 1 WPW10195623 (track)
Steve M.
WASHER MAYTAG MVWX655DW1 "Ordering outer tub, basket and gearcase for washplate not coming off. ; ordrng 1 W10512161 (tub asm) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11035751 (gearcase)"
Steve M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Found evap fan getting power but not running. The fan was just replace a month ago from another company. Ordering fan and control; rqstng P&A on 1 241509402 (motor) and 1 5304497976 (board-main power)
David L.
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Ice room fan is loud due to ice build up. Ordering housing kit.; ordrng 1 5303918784 (air handler housin)
David L.
WASHER MAYTAG MVWB765FW0 "The transmission/ gearcase is very loud. Ordering gearcase; rqstng P&A on 1 W10734521 (slider) and 1 W10811956 (drum assy), states that autho needed"
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Cover is broken preventing the crisper from opening. Ordering cover. Defrost heater is open defrosted coil and ordering heater.; ordrng 1 W11162443 (COVER) and 1 WPW10495967 (heater)
Steve M.
WASHER WHIRLPOOL WTW7500GC0 Found motor and shifter locked causing unit to try and spin the agitator during spin and grinding. Ordering shifter and motor; ordrng 1 W10754158 (motor stator) and 1 W10754448 (clutch)
Steve M.
REFRIGERATOR MAYTAG MFI2570FEZ05 Found door stop missing causing door to open to far and broke the hinge receiver. Installed door stop and ordering door for broken hinge receivers. ; ordrng 1 W10910854 (dor-fip) and 2 WP98165 (screw)s
Evan E.
DISHWASHER KITCHENAID KDTE204DSS0 Customer stated unit was leaking from underneath machine. Upon inspection discovered unit was leaking from diverter on sump. Also discovers that lower rack was missing wheels and door latch was bent. Replaced sump & motor Ran test cycle Unit tested good Ordering latch and wheels for lower rack ; ordrng 4 WPW10195417 (wheel)s and 1 WPW10544004 (door latch strike)
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Unit is freezing items in the ff section. Found shelf near baffle packed to the back wall recommending customer remove those items. Called tech line to document. Thermistors, air baffle, and fans operating. Sr7724422408Thermistor for the fresh food is reading 42 degrees from the board. Ff is at 27. Ordering thermistor. ; ordrng 1 12002355 (thermistor kit)"
David L.
REFRIGERATOR WHIRLPOOL WRF560SFYM00 Plastic on lh door hinge broke and is preventing the door from closing properly. Quoted customer for door. Customer is going to think about the repair and will let us know if they want to proceed.; ordrng 1 LW10413524 (dor-fip ms)
Dave F.
WASHER WHIRLPOOL WTW8000BW0 Washer making a a lot of noise in spin cycle . Washer needs bearing W10435302. Quoted customer. Customer will look into buying a new machine .
Dave F.
MICROWAVE MAYTAG MMV4206FZ0 "Microwave not turning on . Found the fuse was blown . Reason for the microwave not operating and fuse getting blown was the door switches that caused is . Replaced fuse and interlocks . Tested microwave. Tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 WPM0805101 (FUSE-20A) from stock"
Shaiman C.
WASHER WHIRLPOOL WTW4850HW1 Faulty control was causing drain pump to run continuously. Replaced faulty control. Unit testing good.
Shaiman C.
RANGE WHIRLPOOL GW397LXUS Secured the connection to oven sensor. Unit testing good. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Shaiman C.
WASHER KENMORE 110.5072012 "Unit overflowed 2-3 times according to customer . F7E7 and F0E2 codes upon arrival. Ohm readings of hot and cold water valves were good. When recalibration is initiated, drain pump runs continuously and fails to complete recalibration however will complete auto test with no error codes. Control should be replaced. Customer declining further repair. W10632925; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE"
Steve M.
REFRIGERATOR MAYTAG MRT711SMFZ00 Replaced thermistor and control for ice cream soft in freezer. Also restricted airflow to refrigerator to help freezer get colder. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Steve M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced control for not defrosting. The refrigerator tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Customer complaining of temp variations. Recommended two gallon jugs of water in freezer. The temps were good at time of visit. Restricted airflow to refrigerator for colder temps in freezer.
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was stopping during the cycle and would not drain. Upon arrival unit was unplugged. Plugged in unit. Unit then started to drain but then shut off. Control was not responding to commands. Inspected control Discovered that led verification light is flashing control is failing to accept incoming voltage. Unit needs control boardQuote for repair:W11116592 (control ) $250.00Labor $34.95Tax : $22.76Total: $307.71Customer has already paid service call feeIs going to contact office later today if they would like to proceed with repair.
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYW05 Found ice maker with bail arm in the off position. Upper basket is pushing the arm up when the door shuts. Lubricated bail arm so that it does not hang up on he ice bin. ATEC warranty.
David L.
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Replaced stuck condenser fan motor. Fan turned on after repair. Customer to monitor.
Dave F.
DISHWASHER WHIRLPOOL WDT720PADM2 Dishwasher not running found error code F4 E3 motor failure . Wash pump won't turn on . ordering sump pump WPW10671941 And control W10854231. ; rqstng P&A on 1 W10854231 (cntrl-elec) and 1 WPW10671941 (pump&motor)
Evan E.
DISHWASHER MAYTAG MDB8959SFZ4 Installing new tracks due to units old tracks snapping at weld causing upper rack to fall. Replaced tracks Unit tested good
Steve M.
RANGE FRIGIDAIRE FFEF3018LWJ Replaced main contract l for no heat.
Dave F.
REFRIGERATOR KENMORE 106.536443 Ice dispenser not working . Found the bracket that holds the switch was broken . Ordering bracket WP2180226; ordrng 1 WP2180226 (bracket)
Dave F.
MICROWAVE KITCHENAID KMHS120EBS2 Hood lamp not working . Looked at control board and the triac on the control board was split in half .ordering new control W11182110; ordrng 1 W11182110 (CNTRL-ELEC)
David L.
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 Unit was not making ice due to a frozen fill tube. Cleared fill tube and tested. Unit cycled and filled normally.
David L.
WASHER MAYTAG MHW3505FW1 Hoses were incorrectly placed preventing fabric softener. Switches hoses and tested in diagnostics fabric softener is now dispensing properly.
David L.
DISHWASHER KITCHENAID KDTM354DSS4 Replaced keypad that was unresponsive. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRT3L1SZYB01 Replaced evaporator and dryer due to unit not cooling. Unit began cooling after repair. Customer to monitor.
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stated unit was ripping clothing and not adding enough water. Checked for error codes. No codes present. Ran test cycle. Unit completed cycle as it should. Spoke with customer about loading and also correct cycle selection. Customer is not using correct soil level therefore unit is not adding correct amount of water. Suggesting using garment bag for smaller items so that they do not get caught in agitator or rip. Unit testing good otherwise
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Found the heater is open. It is getting power. The heater is behind the evaporator. The evaporator needs to be removed for repair. ; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10495967 (heater)
Dave F.
DRYER WHIRLPOOL WED5000DW2 Turned dryer on could smell something burning . Opened up dryer found full of lint . Cleaned up the dryer also found rollers were worn out . Replaced rollers from stock 349241T. Advised customer on best venting practices. Glowing in back was element .Tested dryer tested good .; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
David L.
OVEN JENN AIR JJW3830DS02 Replaced UI due to ghost light and documented dent again with tech line. Sr7724413604
Evan E.
DISHWASHER WHIRLPOOL WDT720PADW2 Customer stated unit was leaking from machine. Checked for error codes no codes present. Ran test cycle Could see unit leaking from bottom of sump once filled with water. Ordering sump &motor ; ordrng 1 WPW10671941 (pump&motor)
David L.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Unit was not cooling. Evaporator fan was not running. 0vac to fan motor. Disconnected connector at the liner, 120 to liner connector. Read 120vac to fan and fan turned on. Connection was poor. Customer to monitor."
Evan E.
RANGE KITCHENAID KFGG500EBL2 Customer stated that coating on knobs was peeling off and customer was cutting themselves on knobs. Replaced knobs due to coating peeling off. Discovered that bezels behind knobs are also peeling Ordering bezels; ordrng 5 W10814133 (bezel-knob)s
Evan E.
RANGE MAYTAG MGR8800FZ0 Customer stated upper burners were not sparking when trying to light burner. Upon inspection discovered that spark module was failing. Replaced spark module Tested all burners Unit tested good
Evan E.
WASHER MAYTAG MVWB835DW1 "Replacing control, lower wiring harness , stator and clutch due to unit burning up at connection going to clutch and stator.Replaced all parts Ran calibration cycle Ran diagnostic cycle Unit tested good"
Evan E.
DRYER WHIRLPOOL MED6000XW0 Idler pulley was sticking causing noise again cleaned idler pulley shaft and pulley itself Greased pulley Ran test cycleUnit tested good ATEC warranty ; dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER and 1 WPW10314173 ROLLER
Shaiman C.
DISHWASHER KITCHENAID KDFE304DSS1 Machine does not fill with water after starting cycle. Unit also does not run drain pump after selecting cancel. Replacing control and water valve.; ordrng 1 W10866116 (cntrl-elec) and 1 W10872255 (valve)
David L.
REFRIGERATOR GE GBS18HBMCBB Fan was stuck in ice again. Steamed drain and snaked to make sure is was clear. Cleaned condenser compartment. Customer to monitor. Atec warranty
Dave F.
RANGE JENN AIR JDS1450FS0 Part that was received was damaged in the front left corner . Called whirlpool. They are going to direct ship a part to the customer. Customer will contact us when part comes in .; saved tckt
Steve M.
DRYER MAYTAG MGDC465HW0 Sr#7724414279 tested dryer and checked temps for 6 cycles and the temps were good at on at 110 and off at 150. The vent tested good with vent tester. The room temp is around 52. Told customer that this may be contributing to long dry time due to dryer needs to be in a warm room to efficiently dry clothes. Called manufacturer and documented
Steve M.
WASHER WHIRLPOOL CAE2745FQ0 Found water valve leaking. Ordering water valve; ordrng 1 W11205048 (VALVE)
Dave F.
RANGE GE JGBP28DEH3WH New ignitor that came the element is broken . Ordering new ignitor WB2X9154; ordrng 1 WB2X9154 (IGNITOR )
David L.
RANGE WHIRLPOOL SF368LEPQ0 Oven Gas valve ; ordrng 1 WPW10293048 (valve-gas)
Evan E.
WASHER MAYTAG MVWB835DW1 "Replacing gear case due to unit running very loudly while in spin and agitate.Upon replacement of gear case discovered that wiring harness had burned at connector for stator and clutch. Ordering stator ,clutch and harness ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10777955 (lower harness) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s"
Shaiman C.
WASHER MAYTAG MVWX655DW0 "Machine shakes violently during final spin cycle. Called tech line considering multiple parts have been replaced in attempt to correct the same problem. The agent in the first call suggested to check for trueness of the driveshaft via removing inter tub. Driveshaft looked fine. After the second call, the agent requested to replace the basket hub. SR: 7724395314; ordrng 1 W10528947 (drive hub kit)"
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Unit has a torn gaskets. ; schdld next appmnt for 3/19 TUE !
Evan E.
OVEN WHIRLPOOL WFG515S0EW1 Customer stated unit was not lighting broil or bake element. Upon inspection discovered spark module was failing to send power to ignitors.Ordering spark module; ordrng 1 W11162730 (SPARK MODULE)
Steve M.
REFRIGERATOR MAYTAG MFI2269FRZ01 Customer complaining of no ice and freezing in fresh food section. The ice maker switch was in off position. Turned it an and tested. It tested good. Found some frost build up on back wall that may have stopped the bail arm. Removed frost. Found the crisper frame is broken causing food to fall in back of refrigerator. Ordering frame. Found right fresh food door gasket is ripped. Ordering gasket ; rqstng P&A on 1 W10830048 (gasket-fip) and 1 W10858393 (frame)
Dave F.
REFRIGERATOR KITCHENAID KRFF305ESS00 Right hand gasket is torn W10830162 and crisper drawers Plastic on the shelf is wearing . Called tech line SR 7724393977 . Mentioned the crisper drawer issue . Tech suggested food grade grease WP542638 ordering grease to put on the bottom of the drawers . No out of ordinary noise coming from refrigerator. Damper seems to be working as expected. ; ordrng 1 W10830162 (gasket-fip) and 1 WP542638 (grease)
David L.
DISHWASHER WHIRLPOOL WDF550SAFW "Unit is still leaking from hoses attached to the motor assembly. Motor assembly also Seems to be leaking. Ordering hoses, clamps, and motor assembly.; ordrng 1 W10567649 (hose) and 1 W10717677 (hose) and 1 W10883777 (hose) and 1 WPW10567645 (motor-pump) and 6 WPW10567646 (clamp)s"
Shaiman C.
RANGE WHIRLPOOL WFG320M0BW2 Replaced control and oven sensor due to improper heating.
Dave F.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 Ice maker not getting power . Called techline SR 7724395694 . Tech suggested to check door switch . Tested good . Check power at bottom of the door no power. . Check power from control board no power is being sent to ice maker . Ordering control W11088499. Customer already paid in full .; ordrng 1 W11088499 (CNTRL-ELEC)
Evan E.
RANGE FRIGIDAIRE FEB500CES1 Customer stated they were concerned indicator light for oven was staying on even after oven was off. Set oven for preheat light came on as it should. When turning oven off light was going off as it should. Unit is functioning as it shouldUnit tested good Collecting service call fee
Dave F.
OVEN FRIGIDAIRE FEB24S2ASB Bake or broiler not turning on . Checked power to the element no power going to . Oven needs control 903091-9051 and door gasket and its torn 5303316768 . ; ordrng 1 5303316768 (OVEN GASKET) and 1 903091-9051 (clock/timer kit)
Evan E.
DISHWASHER KITCHENAID KUDS40FVPA4 Customer stated unit would not power on. Upon inspection discovered that thermal fuse was open. Replaced fuse Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W10402110 FUSE
Evan E.
WASHER WHIRLPOOL SAV4655EWW Customer stated unit was stopping during cycle. Upon inspection discovered that clutch plate was broken and lower bearing was failing.Quoted customer for repair Service call fee: $89.95Parts: (W10116791) hub &seal $150.00 (R9900474) 51.00Labor: $134.95S&H : 11.11Tax : $36.70Total: $473.71Customer does not want to proceed at this time. Collecting service call fee
Shaiman C.
DRYER KENMORE 110.948342 Could not recreate the issue. Unit testing good.
Steve M.
DISHWASHER MAYTAG MDB4949SHZ0 The dishwasher testing dood. Found the after leak is from the faucet. The customer is going to have it repaired.
Dave F.
WASHER WHIRLPOOL WFW8540FW0 Washer showing F3 E1 error code . Water level error code . Called techline SR 7724401040 tested power coming from acu . Tested good . Washer needs pressure sensor ordering sensor WPW10448876; ordrng 1 WPW10448876 (switch-wl)
Steve M.
OVEN KITCHENAID KOSE500ESS02 Customer complaining of fans vibrating during convect bake. Tightened screws to convect bake and bent shroud tabs. Heated oven and found no noise while I was here. Customer is going to monitor.
Steve M.
DISHWASHER JENN AIR JDB8200AWP3 Customer complained of unit not washing. They had bought a drain pump and put it on but the case was damage and caused poor connection to pump. Put on old drain pump. Tightened all connections. Tested dishwasher and it tested good.
Steve M.
WASHER MAYTAG MHWC7500YW0 Replaced main control and door latch for randomly ending wash before it starts. The washer tested good.
Steve M.
REFRIGERATOR JENN AIR JFC2290VEP7 Replaced both end caps for broken tab that holds pantry cover. The refrigerator tested good.
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 23 degrees in freezer. 45 in fresh food section. Set to 0 and 37. Inspected both evaporators for leaks with uv light and glasses and found no leaks. Inpsected all the copper and steel line in back of unit and found no leaks. Found the compressor start device is failing and not starting compressor all the time. Replaced start device. Tested unit for proper pressures in test 4 and they were good. The refrigerator tested good.
Shaiman C.
WASHER WHIRLPOOL WTW75HEFW Installed bellow retainer unit good.
Dave F.
WASHER MAYTAG MVWC555DW1 Wash plate gears are worn . Cleaned off spline to gear case . Installed washer plate. Loctite the screw that holds the washer plate . Tested washer in auto diagnostics. Tested good . Drain hose still to high up and not draining all the water out of the machine.
David L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Dispenser paddle was sticking to blue tape behind the switch. Removed tape and cleaned paddle. Unit tested good.
David L.
WASHER WHIRLPOOL WTW7500GW0 Replaced the watervalve due to the hot water not working. Tested unit in diagnostics. Unit tested good.
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Ordering compressor for not cooling. ; rqstng P&A on 1 W10309988 (compressor)
Dave F.
REFRIGERATOR WHIRLPOOL AFD2535FES Replaced damper on refrigerator due to not closing when it should have been . Tested damper in diagnostics. Tested good .
David L.
WASHER MAYTAG mvw87258wc Replaced worn bearing that was loud. Ran drain and spin to test. Unit is much quieter.; used 1 W10435302 (BEARING) from stock
Shaiman C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit is receiving water from a cold water line and not a hot water line resulting in poor wash quality. Suggesting to have a plumber resolve the issue.
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Replaced both top rails for popping the door open while the unit was running . Tested dishwasher tested good.
Dave F.
DRYER AMANA NED4705EW0 Dryer making horrible noises . Thumping grinding . Found the rollers and tension pulley were worn out . Replaced rollers and tension pulley ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
David L.
WASHER MAYTAG MVWC465HW2 Called techline due to customer complain of unit not spinning the clothes out properly. Had recommended less detergent previously. Customer switched brands nut has yet to run a cycle. Unit is testing good techline is now recommending a repairSr7724396094
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced door and installed nameplate due to broken hinge cup.
David L.
DRYER WHIRLPOOL WED5000DW2 Checked unit for long dry times venting is clear. Unit cycling on and off at the correct temperature. Customer was overloading the washer and dryer. Went over use and care with the customer
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Unit is shutting off and restarting every few seconds. Found insulation foam sticking in the evaporator fan blades causing an overload on the D.C. Circuit. Removed and the unit ran. Normally. Customer to monitor
Evan E.
DISHWASHER KITCHENAID KDTM404ESS1 Spray arm had come disconnected causing arm not to move. Reattached spray arm Ran test cycle Ran express cycle while in home. Unit tested good
Steve M.
WASHER MAYTAG MVWC565FW Customer complained the unit would not stop filling. He unplugged it before it overflowed. On arrival I found no error codes. Filled on normal cycle and it filled as expected and started to agitate. The customer was washing two sheets on normal cycle. Recommended to use bulky/sheets cycle. Found he had bought new soap after last visit and it does not have HE symbol on it. Recommended to take soap back and replace with HE soap. Ran clean washer before I left and it filled and started to agitate as expected.
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced freezer door for bowed liner causing no ice production. The door tested good
Steve M.
DISHWASHER WHIRLPOOL WDT710PAHB0 Replaced top rack stop for stop falling off. Pulled on rack and bumped the stops multiple time and they did not fail. The dishwasher tested good.
Steve M.
REFRIGERATOR WHIRLPOOL GSF26C4EXY03 Replaced main control for unit not defrosting. The refrigerator tested good
David L.
WASHER MAYTAG MVWC565FW1 Returning later with control; saved tckt
David L.
WASHER AMANA NTW4516FW Customer concerned with unit not filling with hot water.
Gary T.
RANGE GE JGBP28DEH3WH "Bake ignitor is open and not glowing, unit needs a bake ignitor, ordering part. Call 585-721-8287 20 minutes notice when on way.; ordrng 1 WB2X9154 (igniter)"
David L.
REFRIGERATOR WHIRLPOOL GAFZ30FDGB01 Unit had experienced a no cooling event unit has been cooling properly since. This happened during a power outage. Unit testing good at time of service. Having customer monitor. If problem returns have the customer speak with a technician asap.
David L.
DISHWASHER KITCHENAID KDPE234GBS0 Repaired torn wire to drain pump that was preventing the unit from draining. Unit tested good
Evan E.
WASHER KENMORE 110.2810223 "Customer stated unit was not spinning. Upon inspection checked for codes unit displaying f30 error code.(long fill) Ran unit in test mode Could hear that bearing was failing due to loudness of machine while in spin. Replaced bearing Ran test cycle Unit tested good Will return with log valveCustomer paid in full; ordrng 1 W10853723 (valve), used 1 W10435302 (BEARING) from stock"
Evan E.
WASHER MAYTAG MHW6000W2 Replacing bellow due to rip in bottom of bellow causing door to leak. Replaced bellow Checked for error codes No codes presentRan test cycle Unit tested good
Evan E.
RANGE KITCHENAID KERS505XBL03 Customer stated unit was not getting up to temp . Upon inspection discovered unit had never been calibrated. Ran test preheat for both ovens.Upper oven was off 10 degreesCalibrated up 10 degrees Lower oven was off 20 degreesCalibrated up 20 degrees Ran test preheat Both ovens are maintaining correct tempUnit tested good ATEC warranty
Evan E.
DRYER WHIRLPOOL WED5000DW2 Customer wanted unit inspected after new receptacle was installed. Checked voltage while unit was running . Unit is receiving proper 240vMotor and heater are both functioning as they should. Unit tested good
Evan E.
WASHER MAYTAG MVWB765FW3 Customer stated they were experiencing issues with unit not rinsing correctly. Unit was leaving spots on darker clothes. Checked for codes No codes present Ran diagnostic cycle Unit completed cycle as it shouldAdvising customer that using auto sensing as opposed to deep fill for loads will help with issue of spots on clothes Also suggesting running extra rinse to ensure detergent is being fully rinsed outUnit tested good
Dave F.
DISHWASHER MAYTAG MDB4949SDH2 Soap dispenser gasket has fallen off causing the door not to open every time . Replaced dispenser. Tested in auto diagnostics. No errors codes . Tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Dave F.
WASHER MAYTAG MVWC565FW1 Replaced control due to no light . Washer turning on now . Calibrated washer .ran in auto diagnostics. Washer tested good . Found that the customer is using seventh generation soap which may causing over suds .
Dave F.
DRYER MAYTAG MEDB835DC3 Dryer making squeaking noise and thumping noise . Replaced rollers and tension pulley . Tested dryer . Tested good .; used 1 4392065 (REPAIR KIT) from stock
Shaiman C.
WASHER MAYTAG MVWC565FW1 "Washer would not turn on. Indicator light on control was not illuminated. Replaced control, unit testing good."
Shaiman C.
WASHER WHIRLPOOL WTW7600XWO Bearing needs to be replaced. Customer declined repair.; dspstn on spec-tagged invntry: 1 W10435302 BEARING
David L.
RANGE MAYTAG MER8800FZ1 Installed switch and rod. The light relay on the control is fused. Ordering control.; ordrng 1 WPW10340323 (cntrl-elec)
Shaiman C.
RANGE FRIGIDAIRE FEFB66ECF "Bake element was cracked. Replaced element, unit testing good."
Steve M.
DISHWASHER KITCHENAID KDFE104DWH4 The dishwasher was leaking from float switch. Tightened the nut holding the float. The leak stopped. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Gary T.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Found condenser coils vibrating, repaired vibrating condenser coils and unit is checking okay"
Gary T.
MICROWAVE WHIRLPOOL WMH31017FW0 "Replaced interlock assy with interlock kit, tested unit, tested okay.; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Gary T.
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Explained to the customer about the operation of the ice door and chute, adjusted doors and legs otherwise the unit is checking okay, customer education."
Gary T.
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced sump assembly on which the wash motor was not running, tested unit running OK now.; used 1 W11085683 (PUMP&MOTOR) from stock"
Dave F.
DRYER MAYTAG MGDC215EW0 Dryer making vibrating noise . Found the motor was vibrating throughout the unit . Replaced motor . Tested . Tested good .
Gary T.
MICROWAVE MAYTAG MMV4206FZ4 "Replaced the main control that had a fused relay and was not controlling the over the range light, light was on all the time. Tested okayCustomer name is Gordon Hegeman."
Steve M.
RANGE WHIRLPOOL WFG525S0HZ1 Found the fitting on the broil is igniting randomly when lighting broil. The orifice is for propane. Informed customer that if it still leaks after repair he will need new orifice. ; ordrng 1 W10592836 (fitting)
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found defrost thermostat open causing unit to not defrost and not cool. Replaced thermostat and refrigerator tested good. ; used 1 WP4387503 (DEFROST TSTAT 60) from stock
Steve M.
WASHER MAYTAG MVWC565FW1 Replaced water valve for no hot water the washer tested good.
Steve M.
MICROWAVE WHIRLPOOL CAE2743BQ0 Found the washer was suds locked causing the drip. Pump o stay on and no response at user interface. Added water to give the pump something to do and found suds in the water from to much soap use. Added water 3 or 4 times and let the pump run with nothing in it for five minutes. The washer reset. Tested washer in diagnostics and it passed all tests. Calibrated washer. The washer tested good
Shaiman C.
WASHER MAYTAG MVWC565FW0 Unit is not turning on/responding to functions. Indicator light on control board is not illuminating. Replacing control. ; ordrng 1 W11116594 (cntrl-elec)
Dave F.
DISHWASHER KITCHENAID KDTE104ESS1 Humming coming from dishwasher . Found the dishwasher doesn't have water coming . Found the water was off . Turned on water . The humming was coming from water valve . Tested dishwasher tested good .
Gary T.
RANGE MAYTAG MGR675EDS "New burner head is not sealing properly and causing improper gas mix and gas smell, reordering burner head.; ordrng 1 WPW10406283 (burnr-head)"
David L.
WASHER MAYTAG MVWC565FW1 Returning later with control; saved tckt
David L.
REFRIGERATOR WHIRLPOOL GIOFSAXVY02 Replaced HV control due to unit not cooling. Unit began cooling after it was programmed.
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was not adding enough water. Upon inspection checked for error codes. No codes present.Ran test cycle unit completed cycle as it should Ran bulky/sheets load empty to observe how much water unit was adding. Discovered unit was adding water but cold valve was not actuating correctly. Connector for cold water valve was loose at control.Reseated connection Ran unit in manual test mode to actuate cold valve.Valve is functioning as it should Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTM404ESS1 Customer stated that lower spray arm was hitting up against lower rack causing noise. Upon inspection discovered that lower spray arm was not sitting correctly on sump due to area where spray arm mounts becoming worn and sitting loosely on sump. Replaced spray armRan test cycle Unit tested good
David L.
RANGE JENN AIR JDS1750FP0 Replaced vent trim and knobs.
Evan E.
WASHER WHIRLPOOL WTW8040DW4 Replacing gear case due to bearing failing . Unit was running very noise during spin and agitate. Replaced gear caseRan calibration cycle Ran diagnostic cycle Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was not filling with enough water. Checked for error codes no codes present. Ran test cycle Unit did not fill correctly Inspected & removed supply line. Supply line to water valve tested good. Valve on house side that supply line is connected to is faulty not receiving correct water pressure suspecting that valve is failing to open completely.Therefore unit will not fill completely Machine itself tested good.
Evan E.
DRYER WHIRLPOOL LTE6234DQ0 Unit would not spin. Could hear motor running but not spinning basket. Suspecting motor coupler had broken. Confirmed that couple was indeed broken Replaced coupler Ran test cycle Unit tested good ; used 1 285753A (COUPLING) from stock
David L.
RANGE ELECTROLUX EW30DS65GS "Customer had the oven over heat several times. Control has been intermittently unresponsive.; ordrng 1 316217002 (sensor,oven probe)"
Shaiman C.
DRYER WHIRLPOOL LER6620PT0 Dryer will not start. Thermal fuse was faulty. Replaced fuse. Unit testing good.
Shaiman C.
WASHER WHIRLPOOL WTW6200VW0 "Start button would not work. Replaced console, unit testing good."
Steve M.
MICROWAVE WHIRLPOOL MMV4206FZ4 Customer has a vent hole that goes out the house and was under the impression the hole was filled. I cAn feel cold at the back of the unit that is causing condensation. The microwave tested good.
Steve M.
DISHWASHER KITCHENAID KDTE704DSS1 Customer complained of dishes not drying like they were. Heater works. Customer is running hot water. Tested in diagnostics. Found cold water error code but water is coming in at proper temp. Found sensor error code. Ordering sensor. ; rqstng P&A on 1 WPW10705575 (sensor)
Gary T.
OVEN JENN AIR JJW3830WP02 "Replaced the ui that the display had lines thru it, replaced a noisey blower and replaced a door latch that was causing door error codes, ran and tested the unit, unit tests okay."
Steve M.
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 "Found condenser fan motor not running. Put a fan behind unit that customer supplied to keep compressor cool. Ordering fan; rqstng P&A on 1 W10124096 (fan,motor)"
Gary T.
RANGE KITCHENAID KFEG500ESS2 "Removed top, no foreign matter in the burner, ran burner up on high, normal smell of hot Bruner. Checks okay"
Shaiman C.
WASHER WHIRLPOOL MVWC416FW0 "Customer concerned that machine would not start wash cycle. F5E3 code on arrival. Tested lid lock in diagnostics, mechanism locks and unlocks reliably on command. Cleared codes and ran auto diagnostics cycle. Could not recreate any issues. If problem persists, return with control.Control: W11125011 ; rqstng P&A on 1 W11125011 (CONTROL )"
Gary T.
WASHER WHIRLPOOL WFW6620HW0 "Adjusted left front leg so the unit wouldn't rock,"
David L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced door and damaged bin ordering shelf that is damaged to be shipped direct; ordrng 1 W11130203SHIPDIRECT (SHELF SHIP DIRECT)
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Apon further inspection, and after second recharge with Refrigerant there were no external observable leaks, no oily residue, no trace of dye whatsoever. On the evaporator or any seals system components in the unit compartment. All solder connections were clean and without the same. Vacuumed testing the high side shows an internal high side leak and is a non repairable issue, advised customer that the unit was non repairable."
Dave F.
REFRIGERATOR KITCHENAID KFIS29PBMS01 Refrigerator making noises . Couldn't get the refrigerator to make the noise again . Refrigerator temperatures were to low . 33 in fresh food and -5 in freezer. Change temperatures to recommend . The ice cubes looked a little melted on the bottom . Ran icemaker in diagnostics test . Tested good . Refrigerator tested good .
David L.
REFRIGERATOR WHIRLPOOL WRT3L1SZYB Unit is leaking from the evaporator causing diminished cooling. Ordering evaporator and dryer.; rqstng P&A on 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)
Gary T.
WASHER MAYTAG MVWC565FW0 "Replaced shorted drainpump, dead control and inoperative lid latch, calibrate and tested okay.; used 1 W10838613 (LOCK-LID) from stock"
David L.
DISHWASHER KITCHENAID KDTM354DSS4 Keypad has malfunctioned. Ordering keypad. Part still under 5 year warranty.; ordrng 1 W10803367 (panel-cntl)
Gary T.
RANGE AMANA AGR6603SFW1 "Repaired shorted connection at the bake ignitor causing the oven not to light and a gas smell, tested multiple times, checks okay."
Gary T.
OVEN JENN AIR JJW3830WP02 "Replaced the ui that the display had lines thru it, replaced a noisey blower and replaced a door latch that was causing door error codes, ran and tested the unit, unit tests okay."
David L.
REFRIGERATOR GE GSS25LGMAWW Spoke to customer and preordered watervalves. Customer needs after 4; ordrng 1 WR57X10023 (valve asm water) and 1 WR57X10024 (water valve asm)
Evan E.
WASHER MAYTAG MHW4200BG2 Installing pressure switch due to unit continually spinning at end of cycle and never stopping. Replaced switch Replacing bellow due to unit leaking from bottom of front door. Replaced bellow Ran test cycle Unit tested good; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
Dave F.
DRYER WHIRLPOOL WED8500DC4 Replaced user interface due to not functioning. Tested unit . Tested good .
Gary T.
WASHER MAYTAG MVWC565FW1 Replaced cracked agitator and basket. Tested okay
Dave F.
DISHWASHER WHIRLPOOL KDPE234GPS0 Dishwasher is brand new . The smoke/ smell was the heating element turning on the first time . Ran in auto diagnostics. Dishwasher tested good . Customer was concerned that the dishwasher was running for two hours explained that the dishwasher will run way longer then their previous washer . Customer will try dishwasher again and will monitor.
Dave F.
DISHWASHER KITCHENAID KDPE234GPS0 Dishwasher not drying found error code F7 E1 . Heater not turning on . Tested for resistance tested good . Washer heat was not turning on . Put in auto diagnostics cleared error codes . Tested washer tested good .
Gary T.
WASHER KENMORE 110.477978 "Call customer and discussed failure with him on the phone, Sears has already checked the unit over and the part that they need is no longer available advised customer to purchase a new unit."
Dave F.
REFRIGERATOR KITCHENAID KSC23C8EYB02 49 degrees in the fresh food section and 23 in freezer . Refrigerator needs sealed system work . Ordering uv dryer WPW10143759 ; rqstng P&A on 1 WPW10143759 (dryer)
Steve M.
WASHER MAYTAG MVWX655DW1 Replaced drive hub and wash plate for stripped wash plate and spinning out of sync in spin. The washer tested good.
Steve M.
WASHER MAYTAG MVWB855DC2 Replaced water valve for getting power but just humming and no water. The washer tested good. Added hose washers to hose since they did not have any. Informed customer to replace hose soon due to rubber hoses are starting to bilge at the ends.
Dave F.
DISHWASHER WHIRLPOOL MDB6701AWB User interface needs to be replaced . The part is discontinued. Customer will look into buy a new dishwasher.
Evan E.
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit was not starting cycle. Upon inspection discovered that door lock light was flashing and door was stuck shut. After inspection discovered that latch had debris inside causing latch to jam. Was able to remove debris and unjam latch. Ran test cycle Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found auger not connecting to ice bin well. Ordering motor, shaft bin and chute; ordrng 1 W11109888 (ice-contnr) and 1 W11202789 (MOTOR) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft) and 1 WPW10293211 (chute)"
Steve M.
WASHER MAYTAG MVWC300XW1 Found gear case is loud and leaking. The unit needs a gear case. Quoted customer. Customer is going to replace. ; rqstng P&A on 1 W11255272 (GEAR CASE)
Steve M.
WASHER AMANA NTW4516FW2 Customer was concerned. With unit unresponsive after power outage. Tested unit in diagnostics and all the functions worked as expected. Instructed customer to unplug and wait two minutes if happens again. The washer tested good. Left part with customer.