Local Reviews
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David L.
WASHER MAYTAG MVWB835DW3 Found valve packing on hot water shut off dripping onto the supply hose. Recommending that the customer have it replaced. Left hot water shut off after testing valves and drain.
Gary T.
REFRIGERATOR FRIGIDAIRE FFHB2740PS1 Replaced user interface no charge and swapped out power board to be returned as defective. Per JM
David L.
DISHWASHER WHIRLPOOL WDT910SAYH1 Replaced sump motor due to bad seal. Unit testing good.
Dave F.
RANGE WHIRLPOOL WFG525S0HV0 Range had little bit of gas smell when using the bake cycle .Tighten the fittings to the back of the gas regulator. Checked for leaks . No leaks tested oven .tested good . Called techline to document service call SR 7724111594 .
Dave F.
RANGE WHIRLPOOL WFG525S0HV0 Range had gas smell coming from it . Found there was a gas leak between the regulator and pipe . Removed pipe . Cleaned and added pipe dope . Tested unit for leaks . Found no leaks . Tested good .
Dave F.
WASHER WHIRLPOOL WFW9500TC01 Customer meant cancel call
Steve M.
WASHER MAYTAG MVWX655DW1 Found a sock sitting on top of pump in outer basket causing poor drain and no spin. Removed sock and the washer tested good
Gary T.
WASHER MAYTAG MVWX655DW1 "Water line was frozen, unit is working now, changes service call only"
Steve M.
RANGE WHIRLPOOL WFE505W0HB0 Found no power to oven. l2 side has no power but l1 side of block has 120. The customer is going to seek an electrician.
Dave F.
WASHER MAYTAG MVWC565FW0 No water to washer . Found that the pipes were frozen . Defrosted pipes . Water is now flowing into washer . Tested good
Evan E.
WASHER WHIRLPOOL LSQ7030LQ0 Customer stated unit would not spin and was producing grinding noise. Upon inspection discovered motor coupler had broken on transmission side causing unit not to spin or drain. Replaced motor coupler Ran test cycle Unit tested good ; used 1 285753A (COUPLING) from stock
Gary T.
WASHER AMANA NTW4605EW0 Repaired blocked drain pump causing slow drain.
Steve M.
WASHER WHIRLPOOL WTW7500GW0 "Sr#7724112782 called manufacturer tech line for white residue on clothes. The want 2 tablespoons of soap. Dilute fabric softener. Cycle selections, loading and detergent amount is key. Added customers afresh and cleaned washer. Recommend to wash another cycle with no clothes and no soap after clean cycle. Customer refused to pay since there was no functional repair."
Dave F.
WASHER MAYTAG MVWC465HW2 Gearcase leaking oil . Replaced gearcase . Calibrated and ran in auto diagnostics. Washer tested good .
Steve M.
DISHWASHER WHIRLPOOL ADB1400AGS1 Customer complained of a leak from door of dishwasher. Found water damage to cabinets near dishwasher. Took pics. The dishwasher did not leak for me during testing. Replaced door gasket to be thorough. ; used 1 W10300924V (GASKET) from stock
Gary T.
HOOD VENT KITCHENAID KXU2830YSS0 "Received wrong part, doing parts research per call to whirlpool, Reordering parts when we find out more information. Called customer and left a message; schdld next appmnt for 2/14 THU !"
Gary T.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer is not available this week and asked me to set up a call for next week.; schdld next appmnt for 2/12 TUE !
Evan E.
WASHER WHIRLPOOL WTW5000DW2 Replacing water valve due to units original valve cracking at solenoid on hot water side.Replaced valve Test valve manually Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WFW75HEFW0 Replacing ACU and wiring harness due to unit running cycle then displaying error code.Replaced harness Replaced ACU Ran full normal cycle while in store Unit progressed through cycle as it should and finished cycle Checked for codes No codes present Unit tested good
Evan E.
MICROWAVE GE JVM1660BB005 Customer stated unit was not heating .Upon inspection discovered magnetron was failing checked thermal fuse. Fuse tested goodQuoted customer to replace magnetron WB27X10017 (magnetron) $230.00Labor :$74.90S/c fee : $89.95S&H : $ 11.11Total : $405.86Customer does not want to proceed at this time due to cost of repair.Collecting service call fee
Gary T.
MICROWAVE WHIRLPOOL WMH73521CS4 "Replaced open fuses, warped interlocks and fused interlock switches. Causing microwave to blow fuses and trip breaker."
Gary T.
DISHWASHER KENMORE 665.160344 Customer is buying a new unit.; dspstn on spec-tagged invntry: 1 WPW10757217 MOTOR-PUMP
Gary T.
REFRIGERATOR WHIRLPOOL WRS315SDHW Unit was a samsung wrongly marked in.
Gary T.
WASHER MAYTAG MVWB765FW3 "Ran diagnostics, no hot water, repaired hot watervalve inlet connector."
Gary T.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Repaired jammed ice door paddle not allowing ice to come out.
Gary T.
OVEN JENN AIR JJW2830WB00 Replaced upper blower that was running under speed and causing an error code.
Dave F.
WASHER MAYTAG MVWC565FW0 Replaced user interface panel due to no start button . Calibrated and Tested unit tested good .
Dave F.
RANGE KITCHENAID KGCT305XW2 Replaced ignitor switches due to staying on . Tested unit . Tested good .
Dave F.
DISHWASHER KITCHENAID KDTM404EBS1 Dishwasher dispenser not opening . Tested in auto diagnostics dispenser dint work . Called new leaf Auth code NLAC10076837 . Replaced dispenser tested unit in auto diagnostics. Tested good . ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
David L.
WASHER MAYTAG MAT10PDAAL Transmission ceased causing belts to break. Replaced transmission and belts. Unit testing good. ; ordrng 1 12112425 (belt set-maytag)
Dave F.
REFRIGERATOR GE GSH22JFXABB Replaced icemaker due to no operation. Refrigerator called for water . Tested unit tested good .
David L.
REFRIGERATOR KITCHENAID KRMF606ESS01 Unit is not making ice intermittently. Found open vent thermistor located in the ice box. Ordering thermistor. Also ordering the control.; ordrng 1 W10646867 (vent) and 1 WPW10675033 (cntrl-elec)
David L.
COMPACTOR BOSCH JGCHYVHIJ Picked up part
David L.
WASHER AMANA NFW7300WW00 Customer no longer wanted service.
David L.
DRYER MAYTAG MED5500FC Replaced top and side due to cosmetic damage. Charlotte supplied parts.
Steve M.
WASHER MAYTAG MVWX655DW0 Found washplate is stripped. Ordering hub and wash plate; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
David L.
REFRIGERATOR KITCHENAID KFXS25RYMS4 The ice maker is not longer energizing the water valve. Replaced ice maker. Unit cycled and filled
Dave F.
RANGE WHIRLPOOL WFG525S0HV Rescheduled appointment ; schdld next appmnt for 2/6 WED !
David L.
RANGE KITCHENAID KGRS303BSS1 "Replaced bake igniter, burner and harness due to intermittent temperature loss. Unit testing good.; dspstn on spec-tagged invntry: 1 WPW10324262 IGNITOR"
David L.
WASHER WHIRLPOOL WFW75HEFW0 Replaced torn bellows due to leak.
Steve M.
MICROWAVE WHIRLPOOL WMH31017HZ0 Found diode is shorted and unit only pulling 5 amps. Orderind diode. Ordering cap and mag just in case; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE)
Steve M.
REFRIGERATOR GE GTR15BBRFRWW Replaced evaporator fan motor for open motor. The refrigerator tested good.
Steve M.
WASHER WHIRLPOOL WTW4800BQ1 Customer compliance of water leaking during fill. Tested the water valve and it did not leak. The hoses are good. It washed and drained with no problems. Filled on large load and it worked as expected. The customer was using tide soap that is not HE. Found the drain was backing up into shower and flooding the floor. Customer is going to fix drain.
Gary T.
RANGE AMANA AGR5330BAW3 "Eplaced cracked gas lines that went to burner heads, they were leaking gas."
Evan E.
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated unit was full of water and was unable to drain. Attempted to run drain cycle. Removed drain pump to inspect Discovered impeller inside pump was failing to turn causing water not to pump out of machine. Replaced pump Ran test cycle Unit draining as it should Unit tested good
Evan E.
DRYER WHIRLPOOL WED8500DR1 Customer stated clothes are coming out wet. Upon inspection discovered unit was not receiving 240v Reset breakerRan test cycle Unit is now heating .Suggesting customer has breaker replaced.Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 -6 degrees in freezer. 29 degrees in fresh food section. adjusted thermostat bulb. Found gaps where cabinet meets liner. Caulked gaps. Customer is going to monitor.
Dave F.
WASHER WHIRLPOOL WTW5000DW2 Found error codes F8E3 long fill and F7E5 shift fault . Tested water valves tested good . Washer has a good flow of water . Checked shifter ohms . Shift tested good . Looked underneath washer found some oil on the pulley causing the belt to slip and fail going into spin . . Cleaned oil off pulleys . Calibrated machine. Tested unit in auto diagnostics. Tested good .
David L.
DRYER WHIRLPOOL WGD75HEFW0 Re tightened motor mount that was vibrating and causing noise. Unit is much more quiet now.
Steve M.
DISHWASHER WHIRLPOOL WDF330PAHB1 Replaced pump for not draining. The dishwasher tested good.
Evan E.
DRYER AMANA NGD4655EW2 Customer stated unit was experiencing long dry times. Upon inspection discovered right side connection for gas coils was unseated and not making contact with coil.Reseated coil Ran test cycle Watched unit cycle flame on and off multiple times.Unit tested good Autho code: AIS86ISEPL1
Steve M.
DRYER MAYTAG MEDX655DW1 "Found element was shorted and heating all the time and white thermal fuse was blown. Replaced both and the dryer tested good. ; used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE-THERMAL) from stock"
Steve M.
WASHER WHIRLPOOL WTW5000DW0 Drain was stuck on and washer would not run. Customer is using powder all natural soap. Found a lot of soap residue. Filled washer and drained until it reset. Customer is going to clean with afresh.
Dave F.
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Complaint noisy operation. Plugged in refrigerator and let it run . Unit is cooling and the compressor is nice and quiet . Both the evaporator fan and condenser fan are working . Refrigerator is working as expected .
Dave F.
WASHER MAYTAG MVWX655DW1 Replaced belt due to being torn . Ran washer in calibration and in auto diagnostics. Washer Tested good.
Steve M.
WASHER CROSLEY VAW3584GW1 The agitator had come loose. Customer had reinstalled. Removed agitator bolt and added lock light and fastened agitator. The washer tested good.
Dave F.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Right door settled After customer added weight to door .Adjusted bottom door hinge to level the door .tested refrigerator door tested good .
David L.
DRYER MAYTAG MGDB755DW3 "Thumping noise caused by rollers making contact with high points on the drum. Filed down the high points, unit testing good."
Dave F.
DRYER WHIRLPOOL MEDC465HW0 Dryer having long dry times . Dryer is putting out good heat. Used dryer vent tester . Vent tested poor for electric dryer . Recommend having dryer vents cleaned and or replaced .
David L.
DISHWASHER KITCHENAID KUDE70FXSS1 Upper tracks have separated at the weld. Replaced upper tracks using s22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
David L.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Fresh food and freezer section are warm. No frost on evaporator. Replaced evaporator & charged system. Unit testing good.S-Code: S71233; dspstn on spec-tagged invntry: 1 W10917531 EVAPORATOR , used 2 WPW10143759 (DRIER-UV DYE) from stock"
David L.
WASHER WHIRLPOOL WFW85HEFW1 "Washer making loud noise during spin. Bolt on rotor was loose. Tightened bolt, unit testing good."
Steve M.
50#IM 15" FS WHIRLPOOL GI15NDXZS2 Replaced recirculating and drain pump for shorted pump. The ice machine tested good.
Evan E.
DISHWASHER GE GLDA696MSS Customer stated unit's door will not shut Door will not latch due to door strike being bent causing unit not to catch on strike Ordering strike ; ordrng 1 WD13X10035 (door strike)
Steve M.
WASHER WHIRLPOOL WET4027EW1 Removed agitator and pulled out clothing that was such under it. Reinstalled and added lock tight to secure agitator.
Steve M.
MICROWAVE WHIRLPOOL WML75011HZ2 "Replaced magnetron, diode and capacitor for no heat. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W10850446 CAPACTR-MG"
Evan E.
DRYER WHIRLPOOL WGD5000DW3 Customer stated that end of signal alert was failing and wrinkle shield would not function intermittently.Buzzer in timer is failing when unit is finishing cycle unit will not alert consumer.Ordering start switch and timer ; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185992 (timer)
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Adjusters on top rack broken . Also the track stops have fallen off and broken and need to be replaced . Ordering new adjusters W10712395 and stops WPW10508950 .kick plate is missing screws dishwasher is loud .never had screws from installation. Ordering screws WP302868 ; ordrng 1 W10712395 (adjuster) and 2 WP302868 (screw)s and 2 WPW10508950 (STOP)s
Steve M.
REFRIGERATOR KITCHENAID KRFC302EPA00 Added leveling legs that were missing. The refrigerator tested good.
Dave F.
OVEN KITCHENAID KEMC377KSS05 Glass on the outside of the door is broken . Ordering new stainless glass door WP4452315 . Customer is going to contact whirlpool. Customer thought they were going to cover the entire job . ; ordrng 1 WP4452315 (glass-door)
Gary T.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Replaced defrost ADC that wasn't defrosting the fridge.
Gary T.
RANGE KITCHENAID KSGB900ESS2 "Oven bottom is warping and making a banging noise during preheat, ordering bottom.; ordrng 1 WPW10211368 (bottm-oven)"
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Called tech line jk SR#7724062322 JK advised against putting the evap in. (same as last SR per jk, notes for unrepairable in same file) unit is unrepairable. Called cottage grove and advised ally to call the customer service line and see what they can do per tech line."
Gary T.
DRYER MAYTAG PYE4500AYW "Unit needs an idler pully, ordering part; ordrng 1 WP31001344 (pulley- id)"
David L.
WASHER WHIRLPOOL CAE2745FQ0 Replaced broken agitator . 24 month part warranty. Labor is no longer covered.
Evan E.
DISHWASHER GE PDT825SGJ0BB Customer stated door was falling down. Upon inspection discovered hinge had come unseated causing units door to fall.Insulation was binding hinge causing it not to shut correctly Trimmed insulation near hinge Reseated hinge Door tested good Ran unit to inspect for leaks could not find leak anywhere Unit tested good
Evan E.
RANGE FRIGIDAIRE FGGF3047TFA Installing griddle due to unit missing griddle when unit was delivered. Replaced griddle Unit tested good
David L.
WASHER FRIGIDAIRE FAFS4474LW0 Replaced stuck drain pump . Unit tested good
Steve M.
REFRIGERATOR KITCHENAID KRFC704FPS00 Found no water coming to ice maker. The valve is buzzing but no water. Ordering fill tube heater and water valve. ; rqstng P&A on 1 W10873098 (valve) and 1 W11230096 (FILL TUBE HEATER)
Evan E.
OVEN GE JK955B0F4BB Customer stated unit would lock lower oven when running both ovens at 450 degrees for long amount of time. Suspecting that temp sensor is failing to regulate temp when unit is hitting certain degree marker control thinks oven is in self clean mode.Ordering temp sensorLabor due at time of repair $74.90; ordrng 1 WB21X22134 (sensor asm)
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SEYW05 "Watervalve is not sending water to the icemaker, unit needs a watervalve. Charged service call, quoted 74.90 labor plus water valve that is used.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)"
Gary T.
WASHER WHIRLPOOL CAE2795FQ0 Replacing control that will not go into diagnostic and isn't accepting commands.; ordrng 1 W11188527 (CONTROL)
Dave F.
OVEN FRIGIDAIRE PLEB30T8CCB Bake element not turning on but the broiler was turning on . Oven needs new control for top oven . Ordering new control 318022002.; ordrng 1 318022002 (relay board)
David L.
DISHWASHER KENMORE 665.1389K801 Machine not heating. Heating element is cracked. Ordering part.269.06; ordrng 1 W10518394 (heater)
David L.
DRYER GE DBXR463EG0WW Console is broken. Console and knob must be replaced. Ordering parts.; ordrng 1 WE01X20378 (control knob white a) and 1 WE19M1490 (back. asm.)
David L.
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Water valve is leaking through the ice maker fill tube. Ordering water valve. Total is 150.30; ordrng 1 W10822681 (valve-inlt)
Evan E.
DRYER WHIRLPOOL LER6636PW0 Customer stated unit was not heating.Upon inspection discovered that coil inside heater snapped causing heater to fail.Replaced heater Custer also wanted new vent installed.Installed new vent Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Gary T.
FREEZER WHIRLPOOL WRX986SIHV00 Replaced drawer at the front panel kept falling off of top freezer drawer
Gary T.
DISHWASHER KITCHENAID KDFE104HBL0 "Replaced sump assy that wasn't running or washing the dishes, advised customer to rerouted drain from basement to under sink improper drain setup causing water to run out.; dspstn on spec-tagged invntry: 1 W11085683 PUMP&MOTOR"
Gary T.
WASHER WHIRLPOOL WTW4955HW1 "No response from control, power to control, ordering control; ordrng 1 W11230135 (CONTROL)"
Evan E.
WASHER WHIRLPOOL WFW9600TW01 Customer stated unit was leaking water from front of machine.Upon inspection discovered bellow had come detached from inner tub causing water to pour directly from bottom of bellow Reinstalled bellow Ran test cycle Unit tested good
Evan E.
MICROWAVE WHIRLPOOL WMH53521HZ3 Repacling console due to console on unit being delivered with scratches on keypad.Replaced consoleTested unit Unit tested good
Evan E.
WASHER WHIRLPOOL WTW6800WW1 Installing hinge due to old hinge rusting causing door to fall Replaced hinge Unit tested good
Evan E.
DRYER WHIRLPOOL WGD5840SW0 Unit was squealing after repair. Rollers were sticking causing squeal Cleaned roller shaftsCleaned rollers Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW6800WW1 Installing hinge due to old hinge rusting causing door to fall Replaced hinge Unit tested good
Evan E.
DRYER WHIRLPOOL WGD4850HW0 Customer stated unit was producing noise while drum is spinning.Upon inspection discovered rollers were causing noise Replaced rollersRan test cycle Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Evan E.
WASHER AMANA NTW4516FW2 Customer stated clothes are coming out wet at end of cycle .Checked for error codes Unit displaying f9e1 (long drain) error code Attempted to run test cycle Unit would not drain Inspected drain pump Discovered plug for pump had Become disconnected causing pump not to run Reseated connection tested pump Unit tested good
Evan E.
DRYER WHIRLPOOL WGD5840SW0 "Customer stated unit was not heating or spinning. Upon inspection discovered motor was seized was unable to turn drum. Blower wheel had also cracked and belt had torn Replaced motor replaced blower wheel Ran test cycle Gas coils were failing once unit was running Replaced gas coils Replaced belt Ran test cycle Unit tested good ; used 1 279834 (COIL KIT), 1 297827 (MOTOR ), 1 341241 (BELT), and 1 WP694089 (BLOWER) from stock"
Evan E.
DRYER MAYTAG MGD8200FW Customer stated unit was producing rattling noise.Upon inspection discovered rattling was coming from blower housing.Attempted to stop rattling by using piece of insulation underneath blowerRan test cycle after insulation was installed Unit is still producing noise but not as loud Customer is going to contact maytag seeking authorization.Unit tested good
Evan E.
RANGE WHIRLPOOL WFG525S0HV0 "Customer stated they could smell gas while running bake cycle.Ran test bake cycle Could smell gas in drawer area of unit.Suspecting unit is leaking from regulator Ordering regulator ; ordrng 1 WPW10602001 (valve-gas), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
Evan E.
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit was leaking water from back of machine.Upon inspection discovered water was leaking from hot side of valve solenoid had cracked causing water to spray out of back.Ordering water valve ; ordrng 1 W11210459 (VALVE)
Evan E.
DISHWASHER WHIRLPOOL GU3600XTVY2 Replacing drain hose due to hose having hole in it causing unit to leak while draining. Replaced hose Ran test cycle Unit tested good
Dave F.
DRYER WHIRLPOOL WED92HEFW0 Replaced thermistor and thermostat due to dryer not heating . Tested dryer after repair . Tested good .
Evan E.
OVEN KITCHENAID KODE507EBL02 Customer stated unit was not at correct temperature when attempt to bake items in upper or lower oven. Ran preheat for both ovens Both upper and lower ovens were off by 10 degrees Calibrated unit up 10 degrees in both ovens Ran test preheat again Upper and lower oven are maintaining temperature at 350 degrees Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Replaced icemaker due to leaking . Tested icemaker .tested good .
Evan E.
RANGE MAYTAG MGR8880AS1 Customer is experiencing issue with bottom burner lighting consistently. Referring to service pointer W10702913A for updated burner kit and wiring harness.Ordering burner kit
Dave F.
DRYER MAYTAG MEDC215EW1 Dryer switch on dryer is bad .dryer keeps running after door is open . Replaced door switch and tested dryer . Tested good .
Steve M.
DISHWASHER WHIRLPOOL KUDS30IXSS1 Customer is complaining of the dishwasher randomly turning off. Tested dishwasher and found the user interface shut itself off after about ten minutes of running. quoted customer. ; rqstng P&A on 1 WPW10500175 (panel-cntl)
Steve M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced all the controls for intermittently turning off. The refrigerator is working as expected. The customer is going to monitor.
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found the evaporator was full of Frost and ice. Removed Frost and ice. Caulked liner to prevent warm air from entering FF section. Moved evaporator line that were touching. Moved thermistor to proper position. Fastened cover.
Dave F.
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Microwave is not heating . Microwave is brand new and is installed in a house that is just being built .. Just installed and is dead on arrival . Microwave needs new magnetron and diode . Customer is going to talk to customer service about getting a replacement due to being brand new . ; rqstng P&A on 1 W10754299 (magnetron) and 1 W10886077 (diode), dspstn on spec-tagged invntry: 1 W10216360 MAGNETORN"
David L.
DRYER MAYTAG MGDB835DW4 "Tested flame sensor, no continuity. Replaced flame sensor unit testing good."
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer was complaining of vibrating noises. added some foam to condensor. Lowered legs to stabilize. The customer is found to monitor.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Ice maker motor is not operating due to an open motor. Replaced the icemaker and tested; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Found a piece of the filter housing was not attached causing the filter to be stuck inside housing. Ordering housing ; schdld next appmnt for 2/7 THU 8-12
Steve M.
RANGE JENN AIR JDS9860CDB00 Replaced blower motor for open winding in high fan. The blower tested good.
Dave F.
REFRIGERATOR WHIRLPOOL ET1FTTXKQ02 Drain in freezer was plugged which caused the freezer to build up with ice and was then leaking inside of the fresh food section . Defrosted freezer . Cleared drain . Refrigerator is good .
David L.
WASHER WHIRLPOOL WTW4816FW2 Internal drain hose is cracked. Must be replaced.; ordrng 1 W10899966 (tub to pump hose)
Dave F.
DRYER MAYTAG MGD6000XW0 Found blower housing full of lint causing loud noises . Removed lint from housing and cleaned the inside of the dryer . Tested dryer tested good .
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Replaced compressor for compressor for shutting itself off after a couple minutes of running. The refrigerator tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
David L.
FREEZER WHIRLPOOL WZF34X20DW01 Unit not freezing and compressor is running loud. Replacing evap and compressor. ; ordrng 1 W10750851 (compressor) and 1 W10858281 (evaporator)
David L.
REFRIGERATOR WHIRLPOOL WRT106TFDT01 Unit is not cooling due to a low side leak. Ordering evaporator. Parts covered per KB customer retention. ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
David L.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Damper is making intermittent noise. Ordering damper.; ordrng 1 W11236851 (DAMPER)
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Upper dish rack rails were corroded and had broken . Replaced rails due to service pointer s22916 . Tested dishwasher after replacement. Tested good .
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Replaced control board for persistent frosting of evaporator. Found the liner is melted by the light bulb. Possible door being left open. The light is turning off when door is closed.
David L.
REFRIGERATOR KITCHENAID KBBR206ESS00 Bail arm on ice maker broke off. LED lights in fridge and freezer malfunctioning. Ordering inverter and new LEDS.; ordrng 1 W10640411 (invrtr-box) and 2 W10908166 (module)s and 2 W10908166 (module)s
Evan E.
WASHER WHIRLPOOL WTW4616FW2 Customer stated unit was leaking water and tub was missing piece from inside.Upon inspection discovered that water was leaking from hot water side of valve specifically the solenoid Inspected tub for missing piece Unit is not missing any piece around tub area Ordering water valve Returning Sat 2/1; ordrng 1 W11210459 (VALVE)
Evan E.
DRYER MAYTAG MGDB835DW4 Ordered incorrect part. Reordering strike ; ordrng 1 W11163826 (STRIKE)
David L.
DISHWASHER WHIRLPOOL WDT910SAYH1 Unit is leaking significantly from the diverted seal on the sump. Water has soaked the subfloor. Not damage to finished kitchen floor but water had dropped onto the basement; ordrng 1 WPW10482482 (pump&motor)
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Right hand door liner is broken preprint the door from closing properly. Ordering right hand door. WIM6L00EPL1; ordrng 1 LW10413518 (dor-fip bl)
David L.
WASHER MAYTAG MVWC465HW2 Reset control board. Customer monitor. Will call customer later in the day to see if the unit was able to complete the cycle we started. ; O-emld tckt
Gary T.
REFRIGERATOR FRIGIDAIRE FFHB2740PS1 "Unit has same communication error code, ordering both boards ui and control, advised customer that if this does not fix the issue that there is an wiring harness issue and this is a non replaceable part.; ordrng 1 242058248 (user interface) and 1 242115285 (board-main power)"
David L.
RANGE KITCHENAID KGRS303BSS1 "Unit is intermittently loosing temperature during bake due to poor grounding of the bake burner. Ordering bake harness, ignitor, and burner; rqstng P&A on 1 W10700720 (burnr-oven) and 1 WPW10701462 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10324262 IGNITOR"
David L.
WASHER MAYTAG MVWC465HW2 Reset control board. Customer monitor. Will call customer later in the day to see if the unit was able to complete the cycle we started. ; O-emld tckt
Gary T.
RANGE WHIRLPOOL WGG745S0FS Ordering door glass assy both doors; ordrng 1 W10677228 (glass-door) and 1 W10677248 (glass-door) and 1 W10877566 (glass-door)
Gary T.
WASHER WHIRLPOOL WTW7500GW2 Unit has a broken strut ordering strut kit; ordrng 1 W11130359 (suspension)
Gary T.
WASHER WHIRLPOOL WTW5000DW1 "Replaced lid switch that was not latching, replacing control that intermittently powers Down on its own.; rqstng P&A on 1 W11116590 (cntrl-elec), used 1 W10838613 (LOCK-LID) from stock"
Dave F.
WASHER WHIRLPOOL WFW75HEFW0 Washer making grinding noise while tub is spinning . Found the rotor is rubbing against the stator motor . Called techline SR 7724064524 he suggested replaced the rotor and stator motor . Ordering rotor and motor . ; ordrng 1 W10870751 (stator) and 2 W11253212 (ROTOR BOLT)s and 1 WPW10544980 (rotor)
Evan E.
WASHER WHIRLPOOL WFW92HEFW0 Replacing control board due to unit not spinning out correctly unit is detecting unit unbalanced load.Replaced control Ran diagnostic cycle Unit tested good
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Fridge is at 27 degrees, freezer is -5. Called tech line sr#7724062322 Block 50% of the return vents off per tech line to stop over cooling in fridge section.."
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found the fresh food evaporator full of frost. Removed all frost. Moved thermistor to proper position. Separated evaporator lines that were touching. Caulked the liner to prevent warm air from entering desk for section. Tested in test for and the rkv valve is working as expected. Customs complained of frost forming on right side of freezer door. Found a small chunk of ice. Removed ice and customer is going to monitor.
Gary T.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer having frozen food issuesCalled tech line SR#7724067898, tech line recommended to replace seals in the icemaker assy.; ordrng 1 W10295078 (cover)"
Steve M.
OVEN KITCHENAID KODE500EBS04 Sr#7724064549 replaced dopr liner and put our glass back on from previous visit. Adjusted the liner to the glass for left and right side not lining up. The door tested good and customer satisfied.
Steve M.
WASHER MAYTAG MVWX500XW2 Found the pulley came lose removed but and added lock tight. Reinstalled and the washer tested good. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035747 GEARCASE
Steve M.
WASHER WHIRLPOOL WTW4816FW2 Tested washer. Found long fill error. Tested water valve and both hot and cold valves worked as expected. Calibrated washer it tested good.
Dave F.
WASHER MAYTAG MVWC200XW2 Washer drain hose has been rubbing against the wall and causing a flat spot on hose which then is now leaking and not draining correctly causing the washer to bang around while there is wet clothes . Ordering new hose W11244231. Customer paid in full .; ordrng 1 W11244231 (DRAIN HOSE)
Steve M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the icemaker did not respond during diagnostics. Replaced Icemaker and it filled with water since it was still in diagnostics. The icemaker tested good.
David L.
DISHWASHER KITCHENAID KDTE404DSS0 Machine was installed improperly causing a leak. Adjusted and leveled the unit. Testing good.
David L.
WASHER MAYTAG MVWB766FW0 Unit was loud during spin cycle. Replaced gear case. Unit testing good.; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
David L.
DISHWASHER WHIRLPOOL WDF520PADB7 Replaced spray arms. Unit testing good.
David L.
REFRIGERATOR GE N/A12345 "Unit was not in failed state upon arrival. Could not detect cause of failure. Connected unit to power supply, customer monitor.Model number was illegible"
David L.
DRYER GE GTD65GBSJ2WS "Replaced igniter due to unit not heating. Replaced igniter, unit testing good."
Gary T.
WASHER MAYTAG MVWC465HW2 Repaired loose pully nut on drive pully.
Gary T.
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics, unit was out of balance, recalibrated and advised sales to advise customers to make sure load is even and not rouse too much soap."
Evan E.
WASHER MAYTAG MHW5500FW0 Customer stated door would not lock or unlock intermittently. When unlocking door latch would unlock 2-3. Times before actually unlatching.Was able to replicate issue when starting cycle. Door would lock tech would attempt to unlock door it would click 2-3 times before unlocking.Unit needed latch to be replaced Replaced latch Ran test cycle Tested unit for customerUnit tested good
Gary T.
DISHWASHER WHIRLPOOL GU1500XLT2 Replaced chopper blade assy that was not spinning and was plugged up causing low water flow.; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Gary T.
DISHWASHER WHIRLPOOL WDT720PADW2 Replaced week door springs and door latch that were causing the door to pop open
Evan E.
DRYER MAYTAG MGDE300VW1 Replaced upper latch due to door popping open once unit had heated up.Replaced latch Tested latch Unit tested good ; dspstn on spec-tagged invntry: 1 279570 LATCH/STRIKE KIT
Dave F.
WASHER WHIRLPOOL WFW94HEXW2 Washer has F9E1 long drain error code . Drain pump is working . Could hear it trying to drain water out. Checked filter inside drain pump . Filter was plugged . Removed debris. Tested washer tested good .; dspstn on spec-tagged invntry: 1 WPW10241025 PUMP-WATER
Gary T.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced evap assy that was leaking and causing a no cool situation, recharged."
Dave F.
RANGE KITCHENAID KFGD500EWH04 left front flame was very low . Adjusted flame . Tested good .
Dave F.
OVEN KITCHENAID KODE500EBS02 F2E1 code was found stuck key . Found that the console needed to be replaced . Replaced console tested oven . Tested good .
Dave F.
WASHER MAYTAG MVWB765FC2 Washer having sheets getting caught between the agitator and the tub . Found the screw was loose between the agitator plate and gearcase . Tighten and tested . Tested good .
Dave F.
RANGE JENN AIR JES1750FS1 Found the power connecters were burnt and the board and turned black. Called techline SR 7724069826. Techline said that the unit requires a four wire plug and the installation company had converted the plug to a three . Customer called installation company . Company is going to provide a new stove and customer is getting an electrician to change plug .
Steve M.
REFRIGERATOR KENMORE 253.6262202 Found the compressor running and not cooling. All fans are running. The unit has no refrigerant or the compressor is weak. The cost of the repair will outweigh the cost of a new unit.
Steve M.
RANGE FRIGIDAIRE R530 Found a broken wire at the element. Repair wire and the bake element is now working.
Evan E.
DRYER MAYTAG LDG9316AAM Replacing flame sensor and gas coils due to unit not heating.Replaced coils Replaced flame sensor Ran test cycle Unit tested good ; used 1 279834 (COIL KIT) from stock
Evan E.
DISHWASHER WHIRLPOOL GU2400XTPT3 Customer stated unit was not accepting commands but user interface was receiving power. Upon inspection checked thermal fuse . Fuse tested closed Inspected and cleaned ribbon cable for UI Plugged ribbon cable back into CCURan test cycle Unit now accepting commands after reseating ribbon cable Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 8193762 FUSE
Steve M.
RANGE AMANA ACR4503SFW2 Replaced front left infinite switch for not sending power to element. Replaced right rear switch for sending a little voltage all the time to burner. The range tested good.
David L.
MICROWAVE WHIRLPOOL WMH31017FS0 "Unit had an open line fuse, removed a fuse that was too large for unit. Primary switch was not closing. Ordering control due to open control fuse.; ordrng 1 W10892389 (cntrl-elec), used 1 W11244490 (INTERLOCK), and 1 WPM0805101 (FUSE-20A) from stock"
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Called tech line due to re occurring frosting issue sr7724053073. Symptoms and history point to control not regulating defrost. Pre ordering control.; ordrng 1 W11223731 (CONTROL)
Dave F.
DRYER MAYTAG MEDB835DW4 Dryer selection knob not responding when turning it it . Dryer needs new user interface ordering interface W11158457 . Call this number when on the way 585-507-3770 ; ordrng 1 W11158457 (USER INTERFACE )
Dave F.
RANGE WHIRLPOOL WFE525S0HV0 Oven door not closing correctly. Found the right side hinge was bent to a point that the door will get stuck and not open . Ordering both hinges W10347464; ordrng 1 W10347464 (hinge-door)
Dave F.
RANGE KITCHENAID KGCT305XW2 Cook top sparking while turned off . After testing the unit I could not replicate the issue . Cleaned ignitors off . Customer wants to replace the switches anyway . Ordering four switches WP3185427; ordrng 2 WP3185427 (swtch-ignr)s
Gary T.
MICROWAVE WHIRLPOOL WMH73521CS4 "Replaced fuse and fuse blew as soon as the door was closed, ordering 3switches and two interlock plates.; rqstng P&A on 3 W10138793 (fuse)s and 3 W10727360 (microswitch)s and 2 WP8206419 (interlock)s"
Gary T.
50#IM 18" FS KITCHENAID KUIC18PNXS2 "No water going into the icemaker and noisey drain pump, unit needs a watervalve and a drain pump; ordrng 1 W10585391 (valve) and 1 WP2313705 (pump)"
Gary T.
FREEZER WHIRLPOOL WRX986SIHV00 "Drawer is warped and the front panel is not locking into place, ordering second panel.; ordrng 1 WPW10493169 (bin-freezr)"
David L.
DISHWASHER KITCHENAID KDTE254ESS3 "Replaced cracked water valve. Checked for leaks, unit testing good."
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Replaced ice maker for not calling for water. Replaced auger motor for turning auger with ice bin installed but would turn without the bin installed. Found the door is warped where it meets the door switch causing internment ice production. ordering door. ; rqstng P&A on 1 W10855083 (dor-fip SS LEFT), states that autho needed"
David L.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 LED lights were dim inside refrigerator. Replaced LES module. Unit testing good.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHB00 Cam was misaligned causing door issues. Readjusted door.
David L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Unit is not cooling due to an open evaporator fan motor. Replaced fan motor. Unit tested good; used 1 WP2315539 (MOTOR-EVAP) from stock
Steve M.
50#IM 15" FS WHIRLPOOL GI15NDXZS2 Doing the recirculation pump as a water level sensor failed during diagnostics causing the water to just keep running and no ice. Ordering reservoir pump and recirculation pump. The unit had gravity drain and the drain line is plugged causing water to stay in bottom of unit. Informed customer to have drain line looked at.; ordrng 1 W10908287 (pump) and 1 WPW10489125 (pump)
David L.
DISHWASHER MAYTAG MDB8989SHZ Replaced dented tub and broken door links.
Dave F.
WASHER WHIRLPOOL WFW75HEFW Replaced washer user interface due to not responding to commands . Tested washer in auto diagnostics. Washer is now working as expected.
David L.
REFRIGERATOR FRIGIDAIRE DGHF2360PF8A Unit would intermittently dispense ice. Display on UI was defective. Replaced UI. Unit testing good.
Evan E.
RANGE FRIGIDAIRE FGGF3047TFA Customer stated unit is missing griddle.Upon inspection discovered unit was missing griddle Ordering griddle; ordrng 1 5304495353 (griddle)
Dave F.
DISHWASHER FRIGIDAIRE FGHD2465NF0A Vent on dishwasher is not functioning correctly. Needs to be replaced. Quoted customer for repair. Dishwasher also leaking out the front left. Customer decided that they will look into buying a new unit .
Gary T.
WASHER WHIRLPOOL WTW8200YW0 Replaced control that wasn't sending power to the drain pump
Dave F.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Replaced oven door due to being broken on delivery. Tested door . Tested good .
Steve M.
WASHER WHIRLPOOL WTW8240YW0 Found the bolt on the rotor that spins around the motor was loose causing the washer to have F51 rps sensor error. Removed rotor and added lock tight to bolt. Reinstalled and tested. The washer tested good.
Gary T.
REFRIGERATOR AMANA ABB2221WEB1 Repaired binding damper door assy. That wasn't allowing cold air into the fridge compartments.
Gary T.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Replaced icemaker that wasn't cycling; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Gary T.
OVEN GE JGBP30BEA1WH Replaced open ignitor on bake burner; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found the refrigerator has no refrigerant. no frost at all on evaporator. The customer is going to replace.
Gary T.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Reinstalled door taken from customer on stock unit
Gary T.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced sensor assembly that had a leaking o-ring causing water to drip out bottom.
Steve M.
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced user interface that came in damaged in last visit. The refrigerator tests good.
Evan E.
DRYER MAYTAG MGDC215EW2 Customer stated unit was not heating.Upon inspection discovered unit was spinning but never heating.Checked thermal fuse Fuse tested good Checked ignitor to ensure it was receiving proper voltageIgnitor was partially unseated from connector Suspecting this was causing issue Reseated plug ran test cycle Watched unit cycle flame on and off multiple times Upon not tested good
Evan E.
DISHWASHER KITCHENAID KDFE304DBL0 Customer stated unit was turning on then turning off when starting cycle.Checked for codes Unit displaying code 8-4 drain pump electrical problem Ran diagnostic cycle unit would not drain after cycle After cycle was finished inspected tub could see glass inside unit near filter Discovered glass in drain pump causing pump not to runRemoved glass Installed pump Ran test cycle Unit tested good