Near Rochester, NY 14619
Tanner
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced UI and ACU. Tested unit and unit tested good.
Near Rochester, NY 14616
Steve
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTE104DSS1 Removed screws that hold dishwasher in place and readjusted unit.
Near Rochester, NY 14623
Tanner
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL MDB4949SDH3 Q1 no Q2 no Q3 no Complaint of leak from lower right hand side of door. Ran unit and leak starts early in wash cycle. Water coming through tub plug on right hand side. Water is getting past gasket and into mounting plug. This area should otherwise be dry space. Ordering new gasket. Customer paid parts and service. Quoted $35.65 for labor.Verbal signature acknowledged.; ordrng 1 W11177741 (Gasket)
Near Ontario, NY 14519
Evan
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Customer stated unit was not producing ice. Upon inspection discovered that line was frozen and also Ice maker motor was seized. Replaced ice maker and also thawed line. Installed new ice maker and cycled unit. Unit filled as it should. Ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Spencerport, NY 14559
James
Job Details: 08/06/2020
WASHER WHIRLPOOL MVWX655DW0 Replaced washplate and calibrated successfully.
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR GE PWE23KMKFES Ordering control for not sending power to defrost heater. Defrosted freezer and the unit is cooling at the moment. ; ordrng 1 WR55X30806 (CONTROL)
Near Webster, NY 14580
Evan
Job Details: 08/06/2020
DRYER MAYTAG MGDB835DC4 Customer stated that unit was not heating. Discovered that thermal cut off had tested open causing issue. Replaced fuse and tested unit. Unit tested good ; used 1 279816 (CUTOFF-THERMAL) from stock
Near Rochester, NY 14626
Tanner
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 no Q2 no Q3 no Complaint of loud ice and customer handed over a part of ice dispenser door that fell out. Dispenser door comes with assembly. Ordering new assembly.; ordrng 1 WPW10353552
Near Rochester, NY 14608
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Q1 n. Q2 n. Q3 n. Defrost drain clogged causing vent to freeze to fresh food section defrosted drain and vent. Unit functions properly.
Near Rochester, NY 14625
Evan
Job Details: 08/06/2020
DISHWASHER MAYTAG MDB6000AWA Customer stating unit will not run due to door not acknowledging when latch is shut. Discovered that switch inside handle is failing causing issue. Replaced switches and handle and tested unit. Tested unit. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 08/06/2020
DRYER AMANA NDE7800AYW Customer stating that unit is burning items inside unit. Dryer is running too hot. Checked all fuses and thermostats and discovered that cycling thermostat is causing issue. Ordering cycling thermostat ; ordrng 1 WP37001136 (CYCLING THERMOSTAT ) and 1 WP61623 (HEATER TSTAT)
Near Macedon, NY 14502
Tanner
Job Details: 08/06/2020
DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.
Near Rochester, NY 14626
James
Job Details: 08/06/2020
FREEZER MAYTAG MZF34X16DW01 Q1 n. Q2 n. Q3 n. Freezer not defrosting since last visit. Tested heater in diagnostics and it turned on. Need evap thermistor. Atec warranty labor. ; ordrng 1 WPW10383615 (thermistor)
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
DISHWASHER KENMORE 66514529N611 Found bottom spray arm not connected properly causing leak. The middle spray arm is not turning but getting good water flow. Customer is going to order and put in. Tie strapped front right wheel to adjuster.
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Found die drier was leaking causing no cool in freezer. Replaced drier and recharged.
Near Rochester, NY 14620
Evan
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW5000DW3 Customer stating that unit is moving around room while in spin. Checked for error codes. No codes present. Ran diagnostic cycle. During spin portion of diagnostic cycle could tell unit was not spinning correctly. Discovered that suspension bar in left front wasn’t fully seated on tub causing issue. Reseated bar and ran unit again. Unit now spinning as it should. Unit tested good
Near Rochester, NY 14607
James
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRBL109ESS01 "Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Damper closed, shows open in diagnostics. Tapped motor and damper began functioning. Need damper control. ; ordrng 1 WPW10594330 (control)"
Near Macedon, NY 14502
Tanner
Job Details: 08/06/2020
WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.
Near Honeoye Falls, NY 14472
Dave
Job Details: 08/06/2020
DRYER WHIRLPOOL WED4815EW1 All components tested good on dryer had no heat . Vent was good and clear . Called techline SR 77284955330 did some steps and found that there was not voltage coming from motor to heater . Found the connector on the motor was tight but one of the terminals was loose and not getting a good connection. Found little weld marks from on motor connector section . Tightened connector on wire harness and tested unit .shortened dryer vent so that it was going straight . Unit tested good.
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
WASHER MAYTAG MVWB835DW1 Found and obstruction in drain line from outer tub to pump causing long fill. Removed and tested. Found bearing is starting to go in pump. Ordering pump. ; ordrng 1 W10876600 (drain pump)
Near Henrietta, NY 14467
Tanner
Job Details: 08/06/2020
DRYER GE DHDSR46EG6WW "Q1 no Q2 no Q3 no Complaint of knob falling off heat selector. Unable to put back on. Inspected heat selector and selector switch had fallen behind panel with the stem still intact. Plastic on inside of panel that switch would mount to is broken. Due to cost of repair, customer opting to not replace panel. Using electrical tape placed switch in correct position on panel.placed knob back on stem. Tested unit alternating between heat options and unit tested good.Verbal signature acknowledged"
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Replaced ice maker . . Ice maker cycled .tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control would not respond to changes . Tried to get into diagnostics it would not . Would not go into program settings. Replace jazzboard . Unit tested good . ; used 1 W10503278 (
Near Rochester, NY 14617
Evan
Job Details: 08/04/2020
WASHER KENMORE 110.2002201 Replacing suspension due to unit consistently moving around while in high spin. Replaced suspension and leveled unit. Ran test cycle. Unit tested good
Near Rochester, NY 14606
James
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced control and calibrated. Ran drain and spin cycle successfully
Near Rochester, NY 14609
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "QQ n. Q2 n. Q3 n. Unit not defrosting. Defrosted evap and tested diagnostics. Fan, damper, thermistor passed. Found door not sealing on freezer causing frost buildup. Corrected door gasket. Customer is to monitor if problem persists replace freezer evap thermistor"
Near Rochester, NY 14625
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Replaced kick panel.
Near Churchville, NY 14428
Steve
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KUDS02FRSS1 Replaced pump and hose for leak in hoss and not draining.
Near Rochester, NY 14618
Steve
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced bi metal and main co tool for persistently no defrosting.
Near Rochester, NY 14625
Steve
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MBF1958FEZ01 Sr#7728471439 found the sealed system contaminated and is unrepairable. Called tech line to document.
Near Pittsford, NY 14534
Steve
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced heater for smell during dry cycle. The heater tested good
Near Rochester, NY 14618
Steve
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL JFC2089BEM Found water line in water valve was not seated all the way causing leak. Tightened connection and tested. Tested good.
Near Fairport, NY 14450
Evan
Job Details: 08/04/2020
WASHER MAYTAG MVWC565FW0 Customer stating that they are smelling a burning smell coming from unit while in spin. Checked for codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Discovered that gear case is beginning to leak small amount of oil. This is causing smell. Explained to customer that gear case is leaking a small amount of oil. Correct repair is to replace gear case. Customer does not want to replace gear case at this time. Cleaned oil from bottom of gear case and belt and pulley. Unit tested good otherwise.
Near Rochester, NY 14606
David
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MRT1183SFFM Unit is not cooling due to the low side leak coming from the evaporator. Quoted customer for evaporator and drier. Customer denied repair and is going to replace
Near Penfield, NY 14526
Evan
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW6200VW0 Customer stated that unit is very loud while in spin. Discovered that upper bearing is failing causing issue. Used bearing kit and replaced both bearings and drive shaft. Ran diagnostic cycle. Ran test spin cycle. Unit tested good
Near Rochester, NY 14606
David
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Replaced optics after retesting and removing power. Optics tested good after installation. Leveled right hand door toMatch left door. Customer to monitor for ice after 24 hours
Near Rochester, NY 14610
James
Job Details: 08/04/2020
REFRIGERATOR FRIGIDAIRE FGHN2866PF1 Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Defrost drain clogged. Complaint of ticking noise from icemaker. Defrosted drain and tested icemaker. Could not find issue with icemaker.
Near Pittsford, NY 14534
Steve
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced soap dispenser for broken door and customer stated the rinse agent did not stay in dispenser. The complaint was not drying. Informed customer to run hot water at sink and use all high heat settings on dishwasher. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR , used 1 W10861000 (DISPENSER) from stock"
Near Webster, NY 14580
Evan
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stating that unit is intermittently dripping water through Ice dispenser. Sometimes Ice will for into big block. Inspected door seal and ice chute seal both seals pass visual inspection. Called techline. Spoke with techline agent about issue. Techline agent suggested replacing separator due to seal on ice chute potentially causing issue. Ordering separator ; ordrng 1 W10577864 (SEPERATOR)
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Replaced valve. Tested unit and unit tested good. Verbal signature acknowledged.
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Replaced element. Note element obtained from a damaged tub received from whirlpool intended for another job. Customer advised and customer ok with moving forward with repair. This part is covered with standard 1 year warranty. Customer to be refunded $30 for part.I Cleaned up bacteria build up off internal parts of sump. Tested unit via diagnostics. Unit tested good.Verbal signature acknowledged.
Near Webster, NY 14580
Evan
Job Details: 08/04/2020
DRYER WHIRLPOOL MED6000XG0 Customer stated unit was not heating. Upon inspection discovered that heating coil tested open. Coil will need to be replaced. Ordering heating coil. Quoted J13 for labor ; ordrng 1 WP8544771 (HEATER )
Near Penfield, NY 14526
Dave
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW1 "Replaced harness, agitator,rotor , stator , clutch . Calibrated unit and ran auto diagnostics multiple times . Unit tested good ."
Near Rochester, NY 14625
Dave
Job Details: 08/04/2020
REFRIGERATOR GE GNS23GSHBFSS Replaced water valve to the refrigerator and the valve on the refrigerator. Tested unit .tested good .; dspstn on spec-tagged invntry: 1 WP43783923 NON-SELF VALVE
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
RANGE KITCHENAID KFEG500ESS3 "Main wire harness to unit was burned . Ordering harness . Customer will pick up new cord . ; ordrng 1 W11188432 (harns-wire), dspstn on spec-tagged invntry: 1 WPPT520 CORD 4' 50A 3W and 1 WPW10245259 BLOCK"
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 "Ice in the ice tray turns into a solid piece just on the bottom of the ice bin not the top . Checked freezer temps freezer is -8 and 35 in fresh food section .fresh food is set to 33 changed to recommend . Called techline SR 7728295848 . Techline said to replace separator and door motor . After looking found fill tube water was curling around the tube when it came out causing it to spray on the wall sometimes. Made some adjustments to fill tube . Water is now flowing down as expected if problem persists order ice door separator W11048097 , ice door motor W11189145 and water valve inside the cabinet W11194380; rqstng P&A on 1 W11048097 (door-ice) and 1 W11189145 (door-ice) and 1 W11194380 (valve)"
Near Hilton, NY 14468
David
Job Details: 08/04/2020
MICROWAVE KITCHENAID KMHS120ESS6 "Unit is not heating due to an open magnetron. Ordering magnetron and controls ; ordrng 1 W10818686 (Magnetron) and 1 W11182110 (Control) and 1 W10891019 (Touch pad), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
Near Fairport, NY 14450
Tanner
Job Details: 08/04/2020
DRYER MAYTAG MED5630HW1 Customer canceled appointment.
Near Rochester, NY 14616
David
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW1 Customer stating that the unit gets sticking in the spin cycle. Unit testing good in diagnostics. Ran a slinncycleAfter calibration. The spin and lid lock lights were shutting off and coming back on by themselves. Documented with Techline. Quoted for control. Sr7728471041 customer denied repair. Control is W11116590 if they change their mind
Near Rochester, NY 14626
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Q1 n. Q2 n. Q3 n. Unit not making ice. Found ice stuck in between icemaker and bail arm. Removed ice and unit cycled properly. If problem persists replace icemaker
Near Rochester, NY 14610
Tanner
Job Details: 08/04/2020
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced ACU. Ran unit on normal dry setting with auto dry. Cycled completed in 7 minutes with no garments. Ran unit on timed dry for 20 minutes on high heat. Error did not present itself. Found service pointer concerning this issue. Service pointer advises open inlet thermistor will cause issue. Tested replacement inlet thermistor and thermistor tested open. Replacement thermistor defective. Stock thermistor still reading valid. return with new console W11314471 and inlet thermistor W11396709 per service pointer ; ordrng 1 W11314471 and 1 W11396709
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Complaint of leaking water. Customer showed picture of leak in front of machine. Filled unit with water to see if standing water would defeat gasket. As water level reached door level water started to drip out front of door. Ordering new bellow gasket. Note stacked unit.; ordrng 1 W11314648 (Bellow)
Near Honeoye Falls, NY 14472
Tanner
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Replaced switch. Tested unit and unit dispenses. Ice was coming out crushed only. Removed ice bucket and removed frost/ice build up in ice chute. Retested unit and unit tested good.Verbal signature acknowledged
Near Brighton, NY 14610
James
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KBFO42FSX00 Parts are incorrect. Rails are about 2 inches longer than original and won't allow door to close. Reordering parts; ordrng 2 WP2320616 (slide)s
Near East Rochester, NY 14445
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Q1 n. Q2 n. Q3 n. Unit froze entire left side of fridge. Customer has temp set to 40 and temp is 32. Verified damper is functioning. Need UI. Left part with customer. ; ordrng 1 W11269232 (panel-ui)
Near Rochester, NY 14616
Evan
Job Details: 08/04/2020
DRYER WHIRLPOOL WED7300DW1 Customer is stating that unit is leaking from door and is shutting off before cycle is finished. Spoke with customer about issue she is experiencing. Discovered that unit itself is functioning as it should. Customer is stating that while using steam refresh setting unit will leak. Discovered that customer is not steaming large enough load causing issue. Steam valve is continually running and spraying door and eventually dripping onto floor. Explained to customer that Bulky/Sheets setting will run steam valve for a longer period of time than needed. Advised customer to use causal setting for Better results. Also spoke with customer about cycle selection. Explained that certain cycles operate off of the moisture sensor. If items are not passing sensor consistently this will cause time to change. Explained to customer timed dry setting does not operate off sensor and will yield best results.
Near Rochester, NY 14623
Tanner
Job Details: 08/04/2020
DRYER WHIRLPOOL WGD4616FW1 Q1 no Q2 no Q3 no Inspected timer knob. Cap was a little off of stem however the movement of the stem is standard. Timer knob wiggles more than customers previous model. Explained this model the timer is not fasted to the console in the same manner and has more wiggle.
Near Rochester, NY 14618
Evan
Job Details: 08/04/2020
WASHER WHIRLPOOL WHD5090GW0 Customer stated that units lower lint screen needs to be replaced. Customer also would like lint screen area vacuumed prior to replacement. Ordering lower screen ; ordrng 1 W11382898 (FILTER )
Near Walworth, NY 14568
Dave
Job Details: 08/04/2020
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Unit is running . Compressor is running and has frost pattern . Customer is finding the unit getting down to temp but then will climb after a while . Found drain tube was not connected to drain pan . Reinstalled and zip tied drain tube . Defrost timer is working . Unit needs thermostat 5304513033; ordrng 1 5304513033 (Cold Control)
Near Rochester, NY 14606
David
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Unit has an intermittent defrost issue. Defrost thermistor testing good in diagnostics. Control energizing heater. Ordering control, harnesses, thermistor , and UI. Door has a dent. Ordering door ; ordrng 1 W11265217 (Control) and 1 W11396386 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11214887 (UI) and 1 W11218400 (Harness), rqstng P&A on 1 LW10913113 (Door)"
Near Rochester, NY 14615
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL MRT118FFFE04 Q1 n. Q2 n. Q3 n. Door moves so stop grinds against hinge. Need stop and pin. ; ordrng 1 W11026307 (hinge-pin) and 1 W11402852 (STOP)
Near Rochester, NY 14624
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door gasket deformed after last visit and is allowing air infiltration. Door is warped and not contacting cabinet square. Need door. ; ordrng 1 LW10599404 (dor-fip)
Near Rochester, NY 14623
Steve
Job Details: 08/04/2020
WASHER WHIRLPOOL MVWC416F0 Found pulley on motor broken. Ordering motor. Motor covered under part warranty. ; ordrng 1 W10832724 (drive motor)
Near Rochester, NY 14620
Evan
Job Details: 08/04/2020
DISHWASHER KITCHENAID KUDS35FXSS5 "Customer stating that unit is leaking water while draining. Upon inspection discovered that drain loop extension has large hole in hose causing issue. Ordering extension; ordrng 1 8269144A (DRAIN HOSE EXT ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14609
Evan
Job Details: 08/04/2020
RANGE GE JGB760SEF2SS Customer stating they had RGE out for possible leak. Discovered that unit was leaking. Tested unit and discovered that leak is coming from regulator. Regulator will need to be replaced. Ordering regulator. Quoted $106.75 for labor ; ordrng 1 WB21X21506 (VALVE ASSEMBLY )
Near Rochester, NY 14626
James
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Icemaker not working after repair. Tested icemaker in diagnostics and motor not rotating. Checked connections. 118v to icemaker new icemaker defective. Called tech line for smoke in ff liner. Ref 7728452726; ordrng 1 W11294907 (icemaker)
Near Scottsville, NY 14546
James
Job Details: 07/31/2020
MICROWAVE MAYTAG MMV1174FZ3 "Q1 n. Q2 n. Q3 n. Unit blew bulb and not powering on after bulb was replaced. Installed bulb and light socket. Unit still not functioning. Old socket shorted against microwave cabinet and took out control board. Need control. ; ordrng 1 W11110847 (cntrl-elec), dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W10210871 SOCKET"
Near Webster, NY 14580
Tanner
Job Details: 07/31/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of no fill.No stored errors. Drain pump will run at start of wash cycle and even diagnostics when testing valves. Pressure hose is intact. 5 DCV to pressure switch.Called techline to advise.SR7728453010 advised to replace ACU. Relay on board is stuck on causing drain pump to run all the time. Ordering new drain pump due to drain pump noise during operation. Issue causing drain pump to run beyond intended timeframes. Note stacked unit.; ordrng 1 W11322879 (ACU) and 1 W11319789 (Drain pump)
Near Rochester, NY 14611
David
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s
Near Rochester, NY 14625
David
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 The freezer compartment was not defrosting again defrosted coil and documented with Techline ordering high-voltage control. Selling customer control at cost due to ATEC warranty. ; ordrng 1 WPW10675033 (HV control)
Near Rochester, NY 14621
James
Job Details: 07/31/2020
DRYER AMANA NED4655EW1 Q1 n. Q2 n. Q3 n. Dryer not heating. Found tco blown. Replaced tco and verified unit is heating. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Near North Chili, NY 14514
James
Job Details: 07/31/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced float switch and tested. Unit started wash cycle successfully
Near Rochester, NY 14624
James
Job Details: 07/31/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer door gasket loose. Complaint of food freezing in fresh food section. Reinstalled door gasket and tested. Door is sealing properly. Customer is to monitor if problem persists replace LW10680728
Near Henrietta, NY 14467
Evan
Job Details: 07/31/2020
WASHER WHIRLPOOL MVWB835DW4 Dispenser is filling fabric softener cup when it should be actuating detergent cup. When testing unit in diagnostic unit tests good. Ordering water valve and dispenser housing. ; ordrng 1 W11165546 (WATER VALV E) and 1 W11172234 (DISPENSER )
Near Rochester, NY 14610
Tanner
Job Details: 07/31/2020
VAN FORD TRANSIT CONNECT Dropped off van
Near Canandaigua, NY 14424
Dave
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer door . Will pop open closing . Ordering both left and right rails . Customer showed me video of door popping open after it closes .; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)
Near Irondequoit, NY 14617
Tanner
Job Details: 07/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 no Q2 no Q3 no Replaced spray arm, dispenser, vent and vent gasket. Tested unit via normal wash cycle. Ran unit for several minutes. No leaks occurred. Customer will continue to monitor.Verbal signature acknowledged."
Near Rochester, NY 14623
Tanner
Job Details: 07/31/2020
DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Unable to uninstall machine to make repair. Left part with customer. Customer will uninstall unit for return visit.; schdld next appmnt for 8/10 MON !
Near Rochester, NY 14620
Evan
Job Details: 07/31/2020
DISHWASHER GE GDF620HSJ2SS Replacing user interface due to keypad not responding to commands. Replaced key pad and tested unit. Unit tested good
Near Henrietta, NY 14623
Steve
Job Details: 07/31/2020
WASHER MAYTAG MVWB450WQ2 Replaced bearing for loud operation. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Pittsford, NY 14534
Evan
Job Details: 07/31/2020
DRYER MAYTAG MED6630HW1 Console is acting very erratic will not respond to commands. Cannot get unit into diagnostic mode. Console will need to be replaced ; ordrng 1 W11397843 (CONSOLE (WHITE) )
Near Rochester, NY 14618
Steve
Job Details: 07/31/2020
DISHWASHER MAYTAG MDB7749AWB1 Replaced ui for start and cancel not working on ui. The dishwasher tests good
Near Rochester, NY 14618
Steve
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Replaced main control as per manufacturer instructions for warm temps in fresh food section
Near Webster, NY 14580
Steve
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced water valve for shorted valve on the ice side. The valve tested good
Near Pittsford, NY 14534
Dave
Job Details: 07/31/2020
REFRIGERATOR GE CYE23TSDCSS Fresh food section over freezing . Tested thermistors in diagnostics.Unit has error codes for fresh food evap . Called G.E. techline 04232636 . Techline suggested replaced main control and fresh food evap . User interface button is broken customer . Customer will think about repair ; rqstng P&A on 1 WR60X26866 (fan dc ff evap) and 1 WR55X30806 (Main control) and 1 WR17X27132 (display asm ss)
Near Rochester, NY 14621
Tanner
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 "Q1 no Q2 no Q3 no Complaint of no cool. Plugged in unit and unit did not start up for several minutes. Removed start device and confirmed 120 VAC to start device. Plugged device in and compressor did start after a few minutes. Checked resistance of motor windings and measured no resistance from lower right to top, 31 ohms from lower left to top and 12 ohms between left and right. Compressor needs to be replaced. While compressor was running observed frost pattern fill entire evaporator. Evap fan never spun. Measured 120VAC from control to connect to evap fan. Needs evaporator fan.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10464673 (Evap fan) and 1 W10913906 (Process tubes) and 1 WPW1143759 (Dye dryer) and 1 876765 (Copper tubes)"
Near Rochester, NY 14626
David
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced the evaporator and compressorDue to poor cooling. Unit tested good
Near Irondequoit, NY 14617
David
Job Details: 07/31/2020
WASHER WHIRLPOOL WTW500DW Q1 no q2 no q3 no Re attached front right hand leg. Calibrated unit. VerbalSignature
Near Penfield, NY 14526
Steve
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced compressor for not starting and not cooling. The refigerator tests good
Near Rochester, NY 14605
James
Job Details: 07/31/2020
DRYER WHIRLPOOL WED7500GC0 Q1 n. Q2 n. Q3 n. Door won't close. Replaced catch and adjusted striker. Unit functions properly.
Near Hamlin, NY 14464
Tanner
Job Details: 07/31/2020
DISHWASHER MAYTAG MDB8989SHZ0 Q1 no Q2 no Q3 no Replaced control board. Started wash cycle and wash motor did turn on. Unit tested good. Verbal signature acknowledged.
Near Irondequoit, NY 14617
David
Job Details: 07/31/2020
RANGE WHIRLPOOL WFG550S0HV1 "Front of door is falling off and allowing heat from the oven to pass through front of oven door will need toBe replaced. Req. auth for front panel; rqstng P&A on 1 W11247684 (Door), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"
Near Canandaigua, NY 14424
Dave
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced control board . Ohm out thermistors were with range of temperatures in fresh food and freezer . 29 in fresh food . Unit has good frost pattern . Checked all gaskets and made sure they were sealing tight . Damper is opening and closing as it should .. Customer will monitor. Need to call techline if problem persists
Near Rochester, NY 14606
James
Job Details: 07/31/2020
REFRIGERATOR GE FFHT1814TWO Unit short cycles. Thermostat has a dead spot and intermittently turns compressor on and off within a few seconds. Need control box; rqstng P&A on 1 5304507171 (control box)
Near Pittsford, NY 14534
Evan
Job Details: 07/31/2020
DRYER MAYTAG MGD6630HW0 Customer stating unit is producing same rattling hose as before. Discovered that bracket for heater and motor bracket are both loose causing rattling. Tightened screws for brackets and ran unit. Unit was still slightly rattling. Adjusted brackets and ran unit again. Unit is producing much less noise now. Unit tested good. Customer called manufacturer while tech was in home and received a P&L authorization. Updated Authorization code is listed below Updated Authorization code MRLOQ00APL1
Near Rochester, NY 14611
David
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s
Near Rochester, NY 14621
James
Job Details: 07/31/2020
RANGE WHIRLPOOL WFG505M0BW2 Replaced all burner tubes and tested. Unit functions properly.
Near Fairport, NY 14450
Dave
Job Details: 07/31/2020
OVEN KITCHENAID KEBS277SSS0 Replaced broiler element for being open . Tested unit up to 350 . Tested good .
Near Fairport, NY 14450
Evan
Job Details: 07/31/2020
WASHER MAYTAG MVWB855DW1 Customer stated that unit will not respond to commands. Upon inspection checked for error codes. Unit displaying code f6e2 for UI and ACU failing to communicate. Console will need to be replaced. Quoted customer to replaced console. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Rochester, NY 14618
Dave
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Checked temperatures in freezer was -3 set for -5 . Temps are good . Fresh food is set to 38 Was 39 . Unit tested good . Customer instruct on unit .