We serviced a
GE WASHER
Model GTW220ACK7WW
Near Rochester, NY 14611
James
Job Details: 12/03/2021
Unit stuck in wash cycle. Tested unit and hot water valve makes a grinding noise. Removed hose and cleaned valve and retested. Hot water will not turn off without water being turned off at house. Need valve assembly. ; ordrng 1 WH13X26534 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Rochester, NY 14613
James
Job Details: 12/03/2021
Freezer door stuck. Rails separated in freezer. Need adjusters. ; ordrng 1 WPW10397635 (Adjuster) and 1 WPW10397636 (Adjuster)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AB01
Near Irondequoit, NY 14622
James
Job Details: 12/03/2021
Unit cooking 50 degrees too low. Tested elements and temp sensors in Diagnostics. Calibrated both ovens and preheated. Upper oven will not reach above 320 then turns off bake element. Need control. ; ordrng 1 W10803217 (Control) and 1 Sh15 and 1 WP74008369 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Canandaigua, NY 14424
Steve
Job Details: 12/03/2021
Found thermistor wire pulled out of connection at control board. Reattached wired and pinched connector. Also added caulk to hold in place. The refrigerator is now working as expected. If problem persist the harness will need to be replaced. The harness is part of the liner and not available.
We serviced a
AMANA WASHER
Model NAH6800AWW
Near Spencerport, NY 14559
Dave L
Job Details: 12/02/2021
Unit will not start due to a faulty latch. Ordering latch ; ordrng 1 Sh (Sh) and 1 WP22004435 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near Hemlock, NY 14466
Steve
Job Details: 12/02/2021
Replaced outer drum
We serviced a
WHIRLPOOL DRYER
Model MGDB765FW0
Near Spencerport, NY 14559
James
Job Details: 12/02/2021
Installed foam underneath vent and burner bracket. Tested unit problem remains. Installed extra screws in back panel and taped exhaust vent inside dryer with foil tape. Tested rapid dry and unit did not make the noise. Customer is to monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Farmington, NY 14425
Dave F
Job Details: 12/02/2021
Unit not cooling . Lights are off in cabinet and compressor not running . Power cycled the unit at the breaker and unit turned on and is now cooling . Checked fans in diagnostics both are working . Checked thermistors all passed . Customer will monitor.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS04
Near Rochester, NY 14606
Dave L
Job Details: 12/02/2021
Found crack on ff liner at the bottom near door. Repaired crack.
We serviced a
MAYTAG DRYER
Model MGD5800TW0
Near Rochester, NY 14624
Dave L
Job Details: 12/02/2021
"The dryer would not heat due to an open thermal fuse. Replaced fuse and replaced gas coils. Unit tested ok. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL , used 1 279834 (COIL KIT) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Rochester, NY 14619
Dave L
Job Details: 12/02/2021
Dryer would not power on. Found 30amp breaker off in the panel box. Switched dryer on. Testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV
Near Webster, NY 14580
Evan
Job Details: 12/02/2021
Customer stated they are concerned with refrigerator temperatures constantly changing. Took temperature reading. Freezer measured temperature was ranging between 0 and -1 degree. Took temp reading in fridge. Fridge temperature was between 42-45 degrees. Both compartments are testing within appropriate range. Customer is concerned due to constant fluctuations in refrigerator temp. Spoke with customer about adjusting damper in freezer to compensate for temp adjustment. Explained that damper allows cool air into fridge compartment from freezer. Damper was set to minimum amount of air flow . Adjuster damper and advised customer to monitor temps and report back if Issue persists.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Webster, NY 14580
Evan
Job Details: 12/02/2021
Customer stated that unit was not cleaning properly and soap would not dispense. Found that unit is leaking from heater nut attachment and water from there has leaked onto motor. Motor is damaged and will need to be replaced along with heater. Ordering motor and heater ; ordrng 1 W11537778 (Heater) and 1 W11416362 (Pump & Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rochester, NY 14625
Evan
Job Details: 12/02/2021
Customer stated that unit was not cleaning properly. Found shifter fault error code stored (f7e5). Replaced shifter and ran tested cycle. Unit now agitating as it should. Unit tested good ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Rochester, NY 14618
Dave L
Job Details: 12/02/2021
Fresh food door wouldnt shut due to crisper placement. Adjusted crisper.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Livonia, NY 14487
Steve
Job Details: 12/02/2021
Replaced heater for open heater. The dishwasher tested good.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rush, NY 14543
Steve
Job Details: 12/02/2021
Ordering lid for broken hinge receiver. The customer has lowes contract and is calling for dispatch.; rqstng P&A on 1 W11259006 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pittsford, NY 14534
Dave F
Job Details: 12/02/2021
Ice maker cycles and calls for water but is not getting any due to fill tube is frozen . Ohm out fill tube heater and is good . UI is not sending 14v DC to heater unit needs UI ordering UI W11130216; ordrng 1 W11130216 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Greece, NY 14616
James
Job Details: 12/02/2021
Lh foot broken. Crisper glass missing. Icemaker broken from wall. ; ordrng 1 WPW10513681 (Glass inspect) and 1 WPW10359256 (Roller) and 1 4317943 (Icemaker) and 1 WPW10384183 (Thermistor) and 1 Sh15 and 1 WPW10353935 (Grille)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW6
Near Rochester, NY 14616
James
Job Details: 12/02/2021
Unit blew out light bulb and display intermittently dims. Installed light customer supplied and tested control. Unit functions properly. Customer is to monitor. If problem persists replace control and light. W11552018 and 8206232A
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rochester, NY 14612
James
Job Details: 12/02/2021
Unit continues to make knocking noises from damper. Called techline sr7732387260 they said damper noise is normal and not to replace any parts at this time
We serviced a
JENN AIR REFRIGERATOR
Model JFX2597AEP2
Near Webster, NY 14580
James
Job Details: 12/02/2021
Replaced icemaker and it cycled after install. One year warranty on repair.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Canandaigua, NY 14424
Dave F
Job Details: 12/01/2021
"F5E4 lid not open between cycles error . Verified customer is opening lid between. Lid is not being detected that it is closed and unit just beeps when trying to start or change cycle . Replaced lid lock , calibrated unit and ran auto diagnostics unit tested good. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Rochester, NY 14606
Dave L
Job Details: 12/01/2021
Found open ignitor. Ordering ignitor ; ordrng 1 279311 (Ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Rochester, NY 14606
Dave L
Job Details: 12/01/2021
Fresh food section not cooling due to damper staying in closed position. Unable to read voltageAt damper. Ordering damper and controls. Customer to provide POP ; rqstng P&A on 1 W11087463 (Damper) and 1 W11448792 (UI) and 1 W11487480 (Control)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Rochester, NY 14626
Dave L
Job Details: 12/01/2021
Replaced I responsive UI. Unit tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Geneva, NY 14456
Dave F
Job Details: 12/01/2021
Replaced UI and control . Tested unit . Tested good
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Clifton Springs, NY 14432
Dave F
Job Details: 12/01/2021
Unit had no error codes . Ran unit in auto diagnostics. Noticed the unit was a little off balance adjusted legs on unit . Calibrated unit . Unit is now working as expected no odd noises .
We serviced a
WHIRLPOOL DRYER
Model MEDX700XL0
Near Rochester, NY 14609
Evan
Job Details: 12/01/2021
Customer stated that unit is not tumbling. Found that idler pulley has broken causing issue. Used dryer repair kit and replaced all moving parts. Unit tested good ; used 1 4392067 (Repair kit) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Webster, NY 14580
Evan
Job Details: 12/01/2021
Customer stated that rack was making contact with tub when rack is retracting. Found that adjuster was making contact causing issue. Made adjustment at adjuster so this would no longer occur. Tested rack for customer. Unit tests good ; dspstn on spec-tagged invntry: 1 W11177741 GASKET
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Webster, NY 14580
Evan
Job Details: 12/01/2021
Customer stated that unit was not draining. Found loose connector at drain pump causing issue. Reseated connector and tested unit. Unit tested good unit under ATEC WARRANTY
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Webster, NY 14580
Evan
Job Details: 12/01/2021
Customer stated that unit will not spin and is making noise. Found that wash basket has come detached from drive shaft and drum is loose inside case itself. Drum and rear of tub would need to be replaced. Quoted customer for repair. Customer does not want to proceed at this time. Collecting service call fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ
Near Irondequoit, NY 14617
Dave L
Job Details: 12/01/2021
Found freezer at 0 degrees and fresh food at 33. Customer had changed settings to mitigates fresh food freezing and soft items in freezer. Unit testing ok recommending that the customer monitor unit at current settings. ATEC a warranty
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Clifton Springs, NY 14432
Dave F
Job Details: 12/01/2021
F5E1 lid lock error code . Unit not starting . Replaced lid lock unit now starts but there is no cold water . Water was on and 120 volts going to cold valve . Replaced water valve and tested unit in auto diagnostics. Unit tested good calibrated unit . Rust that customer is talking about is near the front left of the unit where you pour bleach in . Took photo of rust it is just cosmetic not functional; used 1 W11165546 (VALVE) from stock
We serviced a
MAYTAG DRYER
Model MDE2500AYW
Near Irondequoit, NY 14617
Dave L
Job Details: 12/01/2021
Unit would not start due to a bad start winding. Replaced motor and reattached drum baffle. Unit tested good ; used 1 Sh (Sh) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Rochester, NY 14612
Dave L
Job Details: 12/01/2021
Shelf parts have collapsed preventing crispers fro. Opening. Ordering shelf parts ; ordrng 1 WPW10326469 (Shelf support) and 1 WP67001719 (Bracket) and 1 WPW10326469 (Support) and 1 W10827015 (Cover) and 1 WPW10329866 (Frame) and 1 WPW10231345 (Trim)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Rochester, NY 14612
Dave L
Job Details: 12/01/2021
Replaced console and UI due to led malfunction. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Webster, NY 14580
Evan
Job Details: 12/01/2021
Customer stated that unit was leaking from front. Upon arrival door bellow spring had come detached. Found that door bellow had ripped causing issue. Reinstalled spring but door bellow will need to be replaced ; schdld next appmnt for 12/7 TUE 12-3
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Rochester, NY 14616
Dave L
Job Details: 12/01/2021
Adjusted cabinet so door would not swing open.
We serviced a
KITCHENAID FREEZER
Model KRFF302EWH01
Near Rochester, NY 14612
Dave L
Job Details: 12/01/2021
Replaced freezer door and gasket. Door sealing well. ; ordrng 1 ShipdirectW10876598 (Ship direct Nameplate)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Webster, NY 14580
James
Job Details: 12/01/2021
Customer said she only has Monday off; schdld next appmnt for 12/6 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Newark, NY 14513
Dave F
Job Details: 12/01/2021
Replaced lid lock . Control and Ui . Calibrated unit and tested in auto diagnostics. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Webster, NY 14580
James
Job Details: 12/01/2021
Unit flickering leds. Lh rear ceiling led out. Replaced led and all of them began functioning. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Webster, NY 14580
James
Job Details: 12/01/2021
"Not cooling enough, not holding temperature.11/16/21 14:03: JJ there 11/16 TUE, 13:07 to 13:59, Unit not cooling ff section. Evaporator frozen. Found defrost drain clogged. Defrosted drain and tested fan and thermistors. Changed settings to timed defrost. Unit functions properlyIf problem persists replace W11533213: and W11395558"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Williamson, NY 14589
James
Job Details: 12/01/2021
Complaint of unit stops near the final rinse cycle. Tested unit. No errors. Checked water hoses. Replaced control and calibrated Called techline. Sr 7732374367 voltage at outlet was 114v and dropped to 108v while in agitation. Voltage supply issue. Customer needs to contact electrician. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN and 2 W11135392 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Williamson, NY 14589
James
Job Details: 12/01/2021
Replaced parts and tested. Found no leaks and leds functioning properly.
We serviced a
MAYTAG OVEN
Model MER6549BAW
Near Williamson, NY 14589
James
Job Details: 12/01/2021
Replaced rf element and receptical. Replaced bake element in lower oven. Tested unit and it functions properly. One year warranty on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Irondequoit, NY 14609
James
Job Details: 12/01/2021
Replaced control panel with panel and tested. Unit functions properly. One year warranty.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Walworth, NY 14568
Dave F
Job Details: 12/01/2021
"Replaced door , door is now sealing as expected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Macedon, NY 14502
Dave F
Job Details: 12/01/2021
Replaced the reservoir for leaking . Tested dispenser and cycled ice maker . Tested good .
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Macedon, NY 14502
Dave F
Job Details: 12/01/2021
"Complaint is oven are to low after long periods of cooking and the temp drops .327 , 386 , 329 , 385 , 332 , 386 .. average of 357 . Unit is working as expected. Customer is not happy with baking performance but did not find anything wrong with the unit . Customer says its after long periods only thing I can think of is that unit gets to hot to function properly due to having no cooling fan built in the unit . It is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Honeoye, NY 14471
Steve
Job Details: 12/01/2021
Replaced right front burner for open burner. The range tests good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Rochester, NY 14616
James
Job Details: 12/01/2021
Replaced lower wheels and dispenser door. Unit functions properly.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Webster, NY 14580
Evan
Job Details: 12/01/2021
Unit is missing felt seal from rear of drum. Seal had come detached during use. Ordering felt seal ; ordrng 1 W10612022 (Drum seal)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Webster, NY 14580
Evan
Job Details: 12/01/2021
Customer stated that unit was not washing properly. Check for error codes. No codes present. Ran diagnostic cycle and observed unit during cycle. Found very low water pressure running to spray arms. Inspected underneath unit and found that rubber hose that allow water to flow to wash pump was pinched causing restricted water flow to pump. This was causing issue. Reinstalled pump correctly. Tested unit. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Rochester, NY 14607
Evan
Job Details: 12/01/2021
Customer stating that unit will not respond to commands. Found f6e2 code stored for HMI and ACU failing to communicate. Replaced console due to this issue. Ran diagnostic cycle. Unit tested good
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Victor, NY 14564
Steve
Job Details: 12/01/2021
Customer concerned with door not going to 90 degrees on mi to wave when opened. Instructed customer the door is as designed. The microwave tested good. Customer also is concerned the time does not have am or pm. Instructed customer this impunity does not offer that.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fairport, NY 14450
Steve
Job Details: 12/01/2021
Replaced heater for special project S17304 and dishes not drying. The dishwasher tests good ; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL VENTHOODS
Model KIRD861XSS1
Near Pittsford, NY 14534
Steve
Job Details: 12/01/2021
Found the speed control switch for the fan was not varying speeds. The unit needs new speed control. The control is discipontinued
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM01
Near Rochester, NY 14620
Steve
Job Details: 12/01/2021
"Removed ice from defrost drain and snaked drain. Leveled refrigerator and customer is to monitor,."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rochester, NY 14624
Steve
Job Details: 12/01/2021
Replaced fan and harness with thermistors for open thermistor. The refigerator tests good
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near West Henrietta, NY 14586
Steve
Job Details: 12/01/2021
Replaced control fuse for no power to user interface. The oven is sharing a circuit with cooktop. Instructed customer to put oven on its own circuit. The oven is also not installed properly and should be enclosed as per user instructions. ; dspstn on spec-tagged invntry: 1 W10803991 CNTRL- ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rochester, NY 14616
James
Job Details: 11/30/2021
Called techline sr7732367637. Compressor short cycling. No cool. Installed start relay and problem remains. Techline said to replace compressor. ; ordrng 2 W11504445 (Lok)s and 2 W11506623 (Lok)s and 1 W10771114 (Drier) and 1 W11358352 (Compressor) and 2 W11504415 (Lok)s and 2 W11504431 (Lok)s and 2 W11506619 (Lok)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2021
Timer contacts are failing to close when advancing in timed dry. Ordering timer. ; ordrng 1 WPW10436303 (Timer) and 1 WPW10446920 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Canandaigua, NY 14424
Dave F
Job Details: 11/30/2021
Led lights in refrigerator are not working . The crush ice and cube is also not working found the wiring was broken repaired wiring . LEDs still not working but crushed and cube is now . Replaced fresh food led . That light works now but freezer led does not . Took old fresh food led and installed into freezer. All lights are working . If problem persists order WPW10515057 freezer led
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Canandaigua, NY 14424
Dave F
Job Details: 11/30/2021
Replaced both freezer and freshfood doors for rusting underneath the coating on the stainless. Unit tested good and is sealing .
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Irondequoit, NY 14609
James
Job Details: 11/30/2021
"Spoke to Brandy, who approved repair. Unit stopping due to seized idler pulley. Replaced dryer repair kit and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Rochester, NY 14612
Dave L
Job Details: 11/30/2021
Customer did not respond to follow up call. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Henrietta, NY 14467
Evan
Job Details: 11/30/2021
Replacing harness due to connection at L1 terminal experiencing thermal event. Replaced harness tested unit. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPS6
Near Rochester, NY 14620
Evan
Job Details: 11/30/2021
Customer stated that unit was flashing clean light and would not run a cycle. Discovered that code relates to heating issue with unit. Tech sheet stated that if unit is flashing Clean LED as it is they heater circuit on the board is faulty or the heater itself is faulty. Took continuity reading of heater. Heater tested closed. Took resistance reading from heater. Tested within range. Control is causing issues Control is NLA. Collected service call fee
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Webster, NY 14580
James
Job Details: 11/30/2021
Unit leaking near lh side of door and black rubber piece was laying inside tub. Removed door panel and found sound insulation stuffed inside tub causing leak and parts of sound deadening was cracked on inner door. Reinstalled insulation and removed deadening material. Unit no longer leaking. Customer is to monitor.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Macedon, NY 14502
James
Job Details: 11/30/2021
Replaced door and tested. Dispenser functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rochester, NY 14626
Dave L
Job Details: 11/30/2021
Filter door was not shutting. Reinstalled filter and latches door. Leveled unit and adjusted feet to remove excess vibration that was causing a droning noise.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Rochester, NY 14612
Dave L
Job Details: 11/30/2021
Replaced control and suspension. Calibrated and tested ok.
We serviced a
CROSLEY WASHER
Model CAW12444DW1
Near Rochester, NY 14609
Evan
Job Details: 11/30/2021
Replacing tub ring due to ring being cracked and water running along edge of ring causing unit to leak. Replaced tub ring and tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Victor, NY 14564
Dave F
Job Details: 11/30/2021
Items freezing in freshfood section . Freshfood set at 40 and 2 in freezer. . Temperature in freezer is showing 3 degrees . 36 in freshfood section . Dairy items and veg are freezing. Customer has tall items on the top shelf on the left by the vent . Techline suggests not to put tall items there as it blocks the air from hitting the thermistor in the freshfood section and can cause items to freeze . Customer will either remove shelf or move it down with smaller items on it . Adjusted freshfood section to 42 degrees. Unit tested good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victor, NY 14564
Dave F
Job Details: 11/30/2021
Belt is slipping causing noise during cycle . Replaced belt with W11239857 calibrated unit and ran auto diagnostics. Unit tested good ; used 1 W11239857 (BELT) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Irondequoit, NY 14609
Evan
Job Details: 11/30/2021
Customer stated that tub ring is cracked and rubbing against basket causing issue. Tub ring will need to be replaced. Ordering tub ring. Called into warranty company to give estimate Repair was approved; schdld next appmnt for 12/7 TUE 11-2
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW0
Near Rochester, NY 14613
Dave L
Job Details: 11/30/2021
Unit would not advance past fill due to hot water being disconnected. Customer will only be able to use tap-cold setting with the machine installed like this. Verified other functions. Long fill error in diagnostics. Unit tests ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Webster, NY 14580
James
Job Details: 11/30/2021
S16360 laborUnit freezing in ff section. Tested fans and thermistors. Changed defrost to timed. Found drain clogged. Defrosted drain and evaporator. Installed screws in evap cover.
We serviced a
MAYTAG WASHER
Model MDB8959SFZ4
Near Rochester, NY 14626
Dave L
Job Details: 11/30/2021
Found plastic tabs broken on the user interface preventing the start button from actuating. Fabricated new tabs from surrounding plastic. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Spencerport, NY 14559
Dave L
Job Details: 11/30/2021
Fresh food door pier hinge pin weld has separated. Door may become loose. Ordering hinge. Freezer door can is wearing. Ordering cam.; ordrng 1 W11409290 (Hinge) and 1 W11293374 (Freezer door lower hinge) and 1 WPW10257206 (Upper closer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rochester, NY 14624
Steve
Job Details: 11/30/2021
Found the freezer door was out of alignment. Removed screws and repositioned the door so it does not hit fresh food section door.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEW
Near Penfield, NY 14526
Dave F
Job Details: 11/30/2021
Start device was clicking when arrived .installed different start device unit started cooling . Ordering new start device WPW10197428; ordrng 1 WPW10197428 (start relay)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Rochester, NY 14624
Steve
Job Details: 11/30/2021
Ordering diode and returning with magnetron for no heat while cooking ; ordrng 1 W11256462 (Diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rochester, NY 14619
Steve
Job Details: 11/30/2021
"Found evidence of sealed system leak or restriction. The freezer is 40 degrees with ball of ice on capillary. The fresh food section is warm. Quoted for sealed system repair. ; rqstng P&A on 1 W10836706 (Evaporator) and 2 W11504433 (Coupler)s and 2 W11504447 (Coupler)s and 2 W11506620 (Coupler)s and 2 W10913906 (Process tube)s and 1 WPW10143759 (Dye drier), ordrng 1 W10898074 (Lock prep), rqstng P&A on 2 W11504423 (Coupler)s and 2 W11504416 (Coupler)s"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Rochester, NY 14621
Evan
Job Details: 11/30/2021
Unit is displaying same error message as last time f1e0 for primary control fault. Replaced control. Tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Rochester, NY 14621
Evan
Job Details: 11/30/2021
Replacing door due to gasket continually falling out of channel. Replaced door with new gasket. Heated gasket to form to frame properly. Unit tested food; dspstn on spec-tagged invntry: 1 LW10636232 DOOR
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14616
James
Job Details: 11/30/2021
Complaint of no heat and timer syays where its set at. Tested and found motor not running if start button is released. Connection was loose at motor. Reconnected and tested timed and automatic dry. Unit functions properly left part
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Henrietta, NY 14467
Steve
Job Details: 11/30/2021
"Replaced turntable motor for open motor causing turntable to not rotate. The microwave tests good ; dspstn on spec-tagged invntry: 1 WPW105101010 MOTOR-TURNTABLE , used 1 Sh15 (Shipping) from stock"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Rochester, NY 14608
Evan
Job Details: 11/30/2021
Customer stated that unit was continually running drain cycle and could not cancel cycle. drain pump was continually running when plugging unit in. Checked error codes. Unit was displaying code f2e1 for stuck key error. Replaced control. Tested unit. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL- ELEC
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rochester, NY 14612
James
Job Details: 11/30/2021
Unit not agitating. Unit has nidec actuator that disconnected. Replaced actuator and calibrated. Tested quick wash. Unit functions properly; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14612
James
Job Details: 11/30/2021
"Unit not agitating and throwing motor fault. Removed actuator and it was broken from its motor. Clutch sticking. Replaced both parts and tested. Unit functions properly. ; used 1 Wpw10006355 (Actuator), 1 Sh15, and 1 W10721967 (Cam) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/30/2021
Found water temp coming in dishwasher was 74 degrees. The unit had cool water error and oversudsing. Recommended customer to run hot water at sink and use high temp wash. Paid in full
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Rochester, NY 14625
Dave F
Job Details: 11/30/2021
Lid is broken on the right side . Checked lid hinge and found that they are both Left hinges . Ordering right hinge WP8572974 . Called techline SR 7732359112 . There is no known issues with lid breaking and spoke with customer about hyperextending the lid by pushing on it can break it . Adjust the lid screws enough so the lid will close and lock .left new lid at customers to be installed on next trip . ; ordrng 1 WP8572974 (lid hinge right)
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Rochester, NY 14607
Evan
Job Details: 11/30/2021
Customer stated unit did not come with key for coin box or top of coin box. Preordered lock set but tech is missing coin box key. Ordering coin box ; ordrng 1 W11190039 (Lock box w/ key)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Spencerport, NY 14559
Dave L
Job Details: 11/30/2021
The customer is concerned with the unit not agitating consistently and not completing cycles. Entered diagnostics to check for error codes. No stored errors. Unit completed diagnostic cycle perfectly. Ran dlms load size calibration. Inspected wiring connections. Unit testing ok.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Lima, NY 14485
Steve
Job Details: 11/30/2021
"Found the washer had been flooded. The washer has corrosion and rust in wire harness, on capacitor and motor connection and will not start. Instructed customer the repair is not warrantied due to flooding."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pittsford, NY 14534
Dave F
Job Details: 11/30/2021
Water is slow coming out of dispenser. Removed water filter and water is now coming out with good flow . Customer needs new water filter. Ice maker not working due to no water getting to it . Cycled ice maker and ran fill test ice maker filled and tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2021
Unit is no longer at the store.