Near Rochester, NY 14609
Evan
Job Details: 08/14/2020
DRYER AMANA NED4655EW1 Customer stated that unit was producing noise coming from front of drum. Discovered that bearing seal had come detached from clips and was running loosely around felt seal. This was causing issue. Reseated bearing seal and tested unit. Could not replicate issue after doing so. Unit tested good
Near East Rochester, NY 14445
Evan
Job Details: 08/14/2020
WASHER WHIRLPOOL WTW5000DW3 Replacing control due to units old control sending power to drain pump when not needed. Pump would continually run even when beginning cycle. Replaced control ran test cycle. Unit tested good
Near Victor, NY 14564
Dave
Job Details: 08/14/2020
REFRIGERATOR AMANA ASI2575GRB01 Replaced ice maker due to bail arm being broken. Tested unit . Tested good .
Near Spencerport, NY 14559
James
Job Details: 08/14/2020
WASHER WHIRLPOOL WFW72HEDW0 Unit giving F9e1. Rattling noise during draining. Replaced pump and ran diagnostics cycle successfully. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Spencerport, NY 14559
James
Job Details: 08/14/2020
WASHER WHIRLPOOL XXXXXXXX Customer purchased new washer
Near Churchville, NY 14428
James
Job Details: 08/14/2020
WASHER MAYTAG MVWB766FW1 Unit makes grinding noise when motor is engaged. Replaced gearcase and calibrated. Ran spin cycle and washer functioned properly
Near Mendon, NY 14506
Dave
Job Details: 08/14/2020
DISHWASHER KITCHENAID KUDP01FLBL6 Called techline SR 7728541013 . Dishwasher door not staying closed still . Techline said to order hinges and door latch not charging part until I know which one it is .; ordrng 1 8193830 (latch asy) and 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)
Near Rochester, NY 14626
James
Job Details: 08/14/2020
FREEZER WHIRLPOOL WRX988SIBM03 "Q1 n. Q2 n. Q3 n. Icemaker not cycling. Freezer not cooling properly. Checked frost pattern, fans, and thermistors. Freezer led has failed due to the wiring stuck in spray foam. Icemaker cycled properly in diagnostics. Need led and user interface for cooling issues. ; rqstng P&A on 1 W10695459 (module) and 1 W10848301 (cntrl-elec)"
Near Irondequoit, NY 14609
Evan
Job Details: 08/12/2020
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit is failing run complete cycle. Upon inspection checked for error codes. Unit displaying f9e1 for long drain. Discovered that drain pump connector was not plugged in fully causing issue. Seated connector and tested pump. Unit now draining as it should. Could not replicate issue. Unit tested good
Near Rochester, NY 14620
Tanner
Job Details: 08/12/2020
WASHER KENMORE 11092597200 Q1 no Q2 no Q3 no Replaced dual valve assembly. Tested using hot cold and warm settings and unit tested good.Verbal signature acknowledged
Near Pittsford, NY 14534
Dave
Job Details: 08/12/2020
COOKTOP KITCHENAID KCGS550ESS01 Unit is not secured to counter . Took photos l recommend black dog installations. Did not charge service call .
Near Rochester, NY 14626
James
Job Details: 08/12/2020
WASHER MAYTAG MVWC565FW2 Cord has no prongs. Replaced cord and calibrated successfully.
Near Pittsford, NY 14534
Steve
Job Details: 08/12/2020
DISHWASHER MAYTAG MDB7749AWM1 S25453 replaced ui for silver migration and start cancel buttons not responding. The ui tested good
Near Henrietta, NY 14467
Tanner
Job Details: 08/12/2020
WASHER KENMORE 92580800 "Q1 no Q2 no Q3 no Complaint of no drain/spin. Moved timer to drain and spin and unit would not drain and spin. Using flat head screw driver, forced lid switch closed and unit began to drain and spin. Needs new lid switch.Replaced lid switch. Tested unit and unit tested good.Service covered under ATEC warranty.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID"
Near Penfield, NY 14526
Tanner
Job Details: 08/12/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Replaced bellow gasket. Tested unit via fill in manual diagnostics unit tested good. Verbal signature acknowledged.
Near Fairport, NY 14450
Dave
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRT771REYW00 Found the supply line to the refrigerator had a leak . Customer is going to call a plumber . It was a very small leak was able to test all functions related to the water and found no leaks coming from refrigerator.
Near Rochester, NY 14625
Tanner
Job Details: 08/12/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of F2E2 error. Unable to run any wash cycles. Power cycled unit and no fix. Replaced UI and control board. Tested unit and unit tested good.Verbal signature acknowledged.
Near Rochester, NY 14618
Steve
Job Details: 08/12/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 Replaced dispenser door for broken door. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Hilton, NY 14468
James
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 n. Q2 n. Q3 n. Water flow through dispenser only turns on for one second. Inspected valve and water line. Found water filter was air locked. Flushed water line and reinstalled filter now water functions properly. Ice may take up to 24hrs to cycle.
Near Ontario, NY 14519
Dave
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Unit not defrosting called techline SR 7728528395 ohm out defrost thermistor tested bad . Installed thermistor. Heater tested good . Voltage to unit was 107 customer is going to get that corrected . Unit is now cooling .
Near Walworth, NY 14568
Dave
Job Details: 08/12/2020
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Replaced cold control on unit for temperatures fluctuating . Tested unit . Tested good .
Near Hilton, NY 14468
James
Job Details: 08/12/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not cleaning dishes. Tested diagnostics and spray arms rotating properly. Customer is to monitor.
Near Webster, NY 14580
Evan
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Cusomter stated that unit is not sealing freezer door on right side. Inspected track and discovered that Guide for track was caught not allowing unit to close. Was able to guide and shut door correctly. Could not replicate issue after doing so. Unit testing good. If issue persists tech is recommending replacement of rails (W10120018)
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Freezer door gasket not sealing. Heated gasket . Shimmed the freezer door so the gasket is now even . Door is now sealing as expected
Near Rochester, NY 14609
Evan
Job Details: 08/12/2020
RANGE GE JGB760SEF2SS Replacing valve assembly due to unit leaking from valve. Replaced assembly and tested and burners and also bake and broil function. Could not replicate issue with new valve. Unit tested good.
Near Rochester, NY 14626
James
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Q1 n. Q2 n. Q3 n. Unit not cooling. Door not sealing on rh corner of fresh food section. Evap has partial frost pattern. Sealed system leak. Need evap, compressor, and hinge bushing. ; rqstng P&A on 1 W10836706 (evaporator) and 1 WP487576 (washer) and 1 WPW10507886 (compressor), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14618
Steve
Job Details: 08/12/2020
OVEN JENN AIR SEG196 Found wire had burned on broiler and was touching chassis. Repaired wire and found no power being sent to broiler. The unit needs Y703708 control. Control is no longer available
Near Rochester, NY 14618
Steve
Job Details: 08/12/2020
WASHER KENMORE 110.818788 Replaced agitator cam for not agitating. ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 285811 CAM
Near Hilton, NY 14468
James
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Q1 n. Q2 n. Q3 n. Freezer led dead. Replaced light module now lights work. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT
Near Victor, NY 14564
Dave
Job Details: 08/12/2020
WASHER WHIRLPOOL MVWX655DW2 "F7E7 motor cant get up to RPM . Unit is making noise while spinning. Replaced actuator. No change. Control is turning off randomly. Ordering control and lid lock for shorting . Ordering gearcase and cam . ; ordrng 1 W11419215 (Control) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11307244 (latch), used 1 WPW10006355 (ACTUATOR) from stock"
Near Rochester, NY 14620
James
Job Details: 08/12/2020
WASHER WHIRLPOOL GHW9100LW2 Q1 n. Q2 n. Q3 n. Unit not powering on. 116 v to control. 5v to user interface. Need UI. WP8181905 is discontinued
Near Rochester, NY 14623
Steve
Job Details: 08/12/2020
WASHER WHIRLPOOL MVWC416FW0 Replaced motor for broken pulley. The washer spun as expected.
Near Rush, NY 14543
Steve
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit was making ice on arrival in both sections. The freezer was 4 degrees. Tightened door handle screws due to handle loose. Cleaned coils. Customer is going to monitor temps. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Pittsford, NY 14534
Dave
Job Details: 08/12/2020
REFRIGERATOR JENN AIR JFC2089HTB Can hear the start relay clicking . Thinking the start relay is going bad . Will check compressor windings when unit gets pulled out .; ordrng 1 W10613606 (start-dev)
Near Geneseo, NY 14454
Steve
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Found to sets of lights not working in refrigerator. The unit is cooling. Th led driver is not working properly. Unplugged led driver. Ordering led driver; rqstng P&A on 1 WPW10306786 (LED DRIVER)
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked temperatures in unit after repair was done . Temperatures are within range of the settings that they are set at . Unit tested good.
Near Rochester, NY 14624
James
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Q1 n. Q2 n. Q3 n. Unit not defrosting. Thermistor test passed. Ran heater in diagnostics. Replaced thermistor for harness rubbing against evaporator fins. Defrosted coil. Customer is to monitor. ; used 1 WPW10384183 (THERMISTOR) from stock
Near Fairport, NY 14450
Dave
Job Details: 08/12/2020
DISHWASHER WHIRLPOOL WDT710PAYH4 F7E1 heater error code. Checked heater in diagnostics didn’t turn on has power going to element. Ordering heater ; ordrng 1 W10518394 (heater)
Near Fairport, NY 14450
Tanner
Job Details: 08/12/2020
WASHER MAYTAG MVWB835DW2 Q1 no Q2 no Q3 no Complaint of no operation. When plugging unit in drain pump runs continuously. Following stored errors:F6E2Measured 120VAC to control. At UI connection measured 5 DCV from control. Measured positive for continuity of UI harness through Yellow and Black wires. No continuity in UI.Recommended SR7728528665 advised faulty harness unless there is visible damage to UI. Inspected UI and there is burn marks on UI board indicating a possible short (image attached). Needs new UI harness and UI. Due to Cost of repair customer is reaching out to manufacturer.Verbal signature acknowledged.; ordrng 1 W11199207 (UI harness) and 1 W11115285 (UI)
Near Webster, NY 14580
Evan
Job Details: 08/12/2020
DRYER GE GUD27ESSMWW Customer stating unit would not run. Discovered that door switch was causing issue. Quoted customer for switch....WE4M415 $15.00S&H $15.00Labor $76.40SC FEE: $89.95 ; ordrng 1 WE4M415 (DOOR SWITCH )
Near Rochester, NY 14625
Evan
Job Details: 08/12/2020
DISHWASHER KITCHENAID KDTM404ESS0 Customer stated that unit was leaking from front door. Upon inspection discovered that spray arm was cracked causing issue. Spray arm will need to be replaced. Ordering spray arm ; ordrng 1 W10860176 (SPRAY ARM (LOWER) )
Near Irondequoit, NY 14609
Evan
Job Details: 08/12/2020
RANGE GE JMPT0260J3AD Customer had emergency rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
Near Irondequoit, NY 14609
Evan
Job Details: 08/12/2020
WASHER MAYTAG MVWC416FW1 Customer had emergency at time of appointment. Rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
Near Rochester, NY 14624
James
Job Details: 08/12/2020
STACKED LAUNDRY WHIRLPOOL LTE6234DQ1 "Unit not starting unless drum is turned by hand. Motor has failed. Need 279811; rqstng P&A on 1 279811 (MOTOR), states that autho needed"
Near Rochester, NY 14610
Tanner
Job Details: 08/12/2020
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced UI. Ran unit and error did not display. Advising customer to continue to monitor. Scheduling follow up for inlet thermistor for best available appointment. Customer will reach ApplianceTec to reschedule if needed. ; schdld next appmnt for 8/21 FRI !
Near Rochester, NY 14624
James
Job Details: 08/12/2020
WASHER WHIRLPOOL WTW4815EW1 Q1 n. Q2 n. Q3 n. Unit stuck on rinse cycle. Valves not turning on in diagnostics. Of to valves at 1000ohms. Unplugged unit then recalibrated. Valves functioning after reset. Need control. ; ordrng 1 W11124765 (cntrl-ele)
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2020
MICROWAVE KITCHENAID KMHS120ESS3 Control board needs to be replaced due light not coming on . . Called techline SR 7728531183 . Verified that control is covered for 5 years . Ordering control . ; ordrng 1 W10881539 (cntrl-elec)
Near Rochester, NY 14623
Steve
Job Details: 08/08/2020
DRYER WHIRLPOOL WED4850HW0 Customer states that push to start not always working and sometimes dryer keeps running after cycle has ended. Order start button. Left timer at residence and will also install on return visit. ; ordrng 1 WPW10446920 (switch-pts)
Near Irondequoit, NY 14617
James
Job Details: 08/08/2020
RANGE WHIRLPOOL WFG550S0HV1 Replaced outer door panel for door separating from glass. Unit functions properly.
Near Rochester, NY 14617
James
Job Details: 08/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Unit makes ice once a day. Replaced UI and inspected. Found cabinet getting hot and compressor getting loud. Tested condenser fan in diagnostics and it wouldn't power on. Need condenser fan ; ordrng 1 W11024494 (fan)
Near Pittsford, NY 14534
Dave
Job Details: 08/08/2020
REFRIGERATOR KITCHENAID KRFF305EWH00 30 degrees in fresh food and 0 in freezer .Filter house is leaking and fresh food section is freezing items . Found lots of ice built up inside fresh food section underneath where the filter housing was leaking . Customer turned the water off to the unit . Going to leave water off and check temperatures again on return visit to make sure that the ice wasn’t causing the unit to be to cold inside . . Ordering filter housing and control and damper Will check thermistors in diagnostics on return . ; rqstng P&A on 1 W11346623 (filter housing) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)
Near Rochester, NY 14604
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL WHD560CHW0 Q1 no Q2 no Q3 no Complaint of dryer not working. Turned on unit and motor runs but drum does not spin. Found belt had been shredded by copper lines. Replaced belt. Ran unit and unit tested good.; used 1 4392067 from stock
Near Irondequoit, NY 14622
James
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Q1 n. Q2 n. Q3 n. Replaced rh door for cracked liner. New door does not come with nameplate. Mullion not opening fully, causing it to hit door when closing. Need mullion. Fridge was delivered with dents in cabinet. Called tech line. Ref778505317Unit non repairable. Customer is to contact customer service to swap out unit."
Near Rochester, NY 14624
Steve
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found compressor running. No frost pattern. Ordering evaporator The left track that holds crisper is broken Ordering track. Tapped and added refrigerant to get machine up and running While part is being ordered. ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11025586 (track) and 1 WPW10143759 (drIER)
Near Brighton, NY 14610
Dave
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Drain tube was plugged . Replaced with updated tube W11190084 S Code S38253. Defrosted drain . Noticed the right fresh food door on the bottom was broken and door closes hard . To fix that unit would need new door . ; used 1 W11190084 (TUBE-DRAIN) from stock
Near Pittsford, NY 14534
Evan
Job Details: 08/08/2020
DISHWASHER KITCHENAID KDFE204ESS1 "Replacing manifold , feed tube and spray arm due to unit failing to clean on the upper rack and also unit leaking. Replaced all parts and tested unit. Observed unit during diagnostic cycle with clear plastic door on front of machine to confirm function. Unit tested good"
Near Henrietta, NY 14467
Evan
Job Details: 08/08/2020
WASHER WHIRLPOOL MVWB835DW4 Replacing dispenser housing due to unit failing to dispense water to appropriate cup during cycle. Replaced housing. Ran test cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Rochester, NY 14625
Dave
Job Details: 08/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed new control . Went to test 77 in diagnostics defrost thermistor passes customer will monitor
Near Rochester, NY 14606
Steve
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Temps good in freezer. Found crystallized frost/ice near evap fan. Ice seems watery and sticking in icemaker. Ordering fan and ice maker ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10128551 (evaporator fan motor)
Near Rochester, NY 14618
James
Job Details: 08/08/2020
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Replaced fuse and tested several times. Unit keeps activating motor on its own. Unit blew new fuse. Need control for self activation and motor for over current. WPW10235652 has been discontinued.
Near Webster, NY 14580
Dave
Job Details: 08/08/2020
WASHER FRIGIDAIRE ATF8000FS1 Unit needs new bellow . Door swings to the left . Customer wants the doors to swing towards the wall . The washer door is not able to be changed . Customer wants to pay for the repair day of . Charged just service call ; ordrng 1 134728400 (bellows kit)
Near Scottsville, NY 14546
James
Job Details: 08/08/2020
MICROWAVE MAYTAG MMV1174FZ3 Replaced control and tested. Unit functions properly.
Near Webster, NY 14580
Dave
Job Details: 08/08/2020
DRYER FRIGIDAIRE AEQ8000FS0 Dryer door not staying closed . Door needs new hinge as the door is hanging . Moved the catch that was on the other side to the side that the door closes on . Door does stay closed better but is still hanging from hinge . Customer wants to pay for the repair day of . ; ordrng 1 137105100 (door hinge)
Near Webster, NY 14580
Tanner
Job Details: 08/08/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit leaking. Following stored errors:F0E5 off balance loadFilled unit well above standard load volume and did not leak. Ran auto diagnostics and unit did not leak. Based on customer feedback ordering bellow gasket.; ordrng 1 W11314648 (Gasket)
Near Webster, NY 14580
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL WED6620HW0 "Q1 no Q2 no Q3 no Unit vibrating during use. Disassembled unit. Verified cabinet and bulkhead components tightened down. Rollers spin freely. Blower housing clear of debris. Reassembled unit and condition improved however still vibrating. Ordering rollers and pulley.; ordrng 1 W10837240 (Pulley), dspstn on spec-tagged invntry: 2 349241T ROLLER-SUPPORT 2PK"
Near Ontario, NY 14519
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Complaint of door not closing and poor dryer performance. Door was flipped by installers and door is not in line with cabinet. strike is damaged.Vent tested unit and unit tested poorly. Advised customer poor ventilation will affect dryer performance. Ran unit and verified heat is working properly. Advised Customer to service vent.; ordrng 2 WPW10362431 (Hinge)s and 1 WP3403431 (Strike)
Near Hilton, NY 14468
James
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker motor not powering on in diagnostics. Need icemaker. ; rqstng P&A on 1 W11294907 (icemaker)
Near Rochester, NY 14616
Steve
Job Details: 08/08/2020
RANGE WHIRLPOOL WFG525S0JZ0 Replaced panel for scratch on arrival.
Near Pittsford, NY 14534
Evan
Job Details: 08/08/2020
DRYER MAYTAG MED6630HW1 Replacing console due to unit failing to respond to commands. Replaced console. Tested all buttons on console. Unit tested good
Near Ontario, NY 14519
Tanner
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of upper rack falling. Inspected and left adjuster has failed. Ordering upgraded adjuster assembly.No stored errors on machine. Service diagnostics cycle completed without issue.Verbal signature acknowledged.; ordrng 1 W10712395 (Adjuster assembly)
Near Rochester, NY 14626
Steve
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Found foam inside drain hose at the cabinet by compressor. Used drill bit to remove foam until water came out of drain.
Near Rochester, NY 14615
Steve
Job Details: 08/08/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Found frost and ice behind evaporator fan causing warm temps in fresh food section. Removed frost. No gaps in liner and gasket is sealing. Ordering fan and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 WPW10464673 (motor-evap)
Near Henrietta, NY 14467
Steve
Job Details: 08/08/2020
DRYER WHIRLPOOL MEDC465HW Found lint filter screen plugged causing no airflow that was causing long dry times. Removed lint. Informed customer to clean it after every dry. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
RANGE WHIRLPOOL WFC310S0AB0 Customer stating that Left front burner is failing to operate and also oven will not maintain temperature. Discovered that burner was causing issue. Replaced burner and tested. Burner tested good. Ran preheat of oven to 350. Discovered that unit needed to be calibrated. Calibrated unit up 10 degrees and checked temp again. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
Near Webster, NY 14580
Tanner
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Q1 no Q2 no Q3 no Complaint of intermittent ice. Unit is currently making ice. Replacing ice maker to address intermittent ice.Once replaced ice maker called for water successfully. Advised 24 hours for ice.Verbal signature acknowledged
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
OVEN WHIRLPOOL MER8800DS1 Customer stating unit will not heat. Upon inspection discovered that element had broken causing issue. Replaced element and ran test preheat. Unit now heating as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
DRYER FRIGIDAIRE FASE7021NW0 Unit was flashing f63 code for heater testing open. Checked heater for continuity and heater tested good. Ensured all connections are correct and reassembled unit. Ran unit and could not replicate issue. Encouraged customer to run unit and contact if code appears again. If code appears again tech is recommending replacement of harness. (137476500) harness
Near Rochester, NY 14612
James
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and tested for leaks. No leaks found. Left kick panel off for customer to inspect if unit is still leaking after cycle has ran. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Fairport, NY 14450
Dave
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced jazz board for unit not cooling . Tested unit . Tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14606
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL GGW9250PW1 Q1 no Q2 no Q3 no Replaced UI. Tested unit and unit tested good.Verbal signature acknowledged
Near Canandaigua, NY 14424
Dave
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Called techline SR 7728510071 . Wash pump is pulsing the entire time it tries to run . Voltage to the pump from control are jumping everywhere . Volt and hertz where the unit is plugged in is good . Tried a different outlet for unit was doing the same thing . Techline said customer service is going to contact the customer to get a replacement but a different machine . ; dspstn on spec-tagged invntry: 1 W11084121 SENSOR
Near Rochester, NY 14616
James
Job Details: 08/08/2020
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Found frost in freezer. Removed frost and tested fan and icemaker. Water under pantry drawer. Found icemaker in fresh food section leaking from clogged drain and froze air returns to fresh food section. Defrosted vents and tested ff icemaker. Im not defrosting and fan not powering on in diagnostics. Need thermostat and fan. Quoted 536.60 total 241870801241962601
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
RANGE KITCHENAID KFDC506JSS00 Replacing cooling fan due to unit producing buzzing noise while in operation. Replaced fan and tested unit. Could not replicate noise. Unit tested good
Near Rush, NY 14543
Steve
Job Details: 08/08/2020
REFRIGERATOR AMANA ABB1922FEW Found the unit has not defrosted. The Evaporator was full of frost causing warm temps in fresh food section. Removed all frost and replaced control for no sending power to heater. Adjusted door that was rubbing on liner when being closed. The refigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Sr# 7728488483Tested unit and found no abnormal noises. Customer showed a video of buzzing noise. Found the wires to compressor were under copper line that was condensing when I tested in defrost. Possible moisture getting into lines. Moved line to prevent moisture on wires. Called tech line to document.
Near Bloomfield, NY 14469
Dave
Job Details: 08/06/2020
COOKTOP KITCHENAID KICU569XBL00 Replaced both power supply modules and user interface. Tested unit . Tested good.
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced leds for no lights in freezer and side wall lights out in fresh food section. The lights tested good.
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
DRYER WHIRLPOOL WED7500GC0 Tested dryer . Unit tested good . No issues or error codes.
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
WASHER MAYTAG MLG22PDAWW1 Lock box was stuck in the unit and would not come out . Was able to get the lock box to release and made adjustments to the lock rod as it was spinning inside the box . Unit tested good..
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDFE104HBL1 Unit was not getting enough water to it . Unit water valve was not turned on all the way to get enough pressure to it . Opened valve and tested unit in diagnostics. Unit tested good . Gave tips on best usage . Customer instruct.
Near Rochester, NY 14606
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Q1 n. Q2 n. Q3 n. Light flickers and shorts out control. Found loose connection on light switch. Corrected and light no longer flickering.
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Cancel job
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
WASHER MAYTAG MVWX655DW1 Found debris in drain causing a lot of noise . Removed debris . Tested unit tested good .customer drain tube is to long and a lot of water finds its way back into the unit after draining . Advised customer to shorten drain hose and put a check valve in between the original drain hose and the extension so water does not find its way back into machine . Calibrated and tested in auto diagnostics. Unit tested good.
Near Victor, NY 14564
Dave
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .
Near Penfield, NY 14526
Evan
Job Details: 08/06/2020
WASHER MAYTAG MHW6630HW0 Customer stated unit is still flashing f8e1 code for low flow. Called techline SR:7728489629 techline recommended replacement of water valves. Replaced valves and tested unit. Both valves actuating as they should. Unit tested good
Near Rochester, NY 14624
James
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n. Q3 n. Unit spinning off balance and loud screeching noise. Removed belt and spun unit by hand to verify screeching is from gearcase. Off balance due to wash basket. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
Near Rochester, NY 14622
Evan
Job Details: 08/06/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Units door is not closing properly causing large amount of moisture to build up in freezer. Discovered rails are causing issue. rails will need to be replaced. Ordering rails ; ordrng 1 WPW10397635 (FREEZER RAIL RIGHT ) and 1 WPW10397636 (FREEZER RAIL LEFT )
Near Churchville, NY 14428
James
Job Details: 08/06/2020
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14624
James
Job Details: 08/06/2020
REFRIGERATOR MAYTAG AFD2535FES Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Compressor didn't turn on after cycling it in diagnostics. Replaced start device and compressor started running. Used start device from kit. ; used 1 8201786 (RELAY-OVERLOAD) from stock
Near Irondequoit, NY 14609
Evan
Job Details: 08/06/2020
RANGE KITCHENAID KSDG950ESS2 Customer stating that unit is not operating down draft fan on high setting. Checked for error codes. No codes present. Lower setting for fan is operating as it should but when selecting high setting relay is clicking on board but fan will not run. Ordering control and blower fan ; ordrng 1 W10915031 (CONSOLE ) and 1 W10921431 (DOWNDRAFT FAN ) and 1 W11100513 (CONTROL )