Local Reviews
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Gary T.
WASHER WHIRLPOOL WTW4955HW1 "No response from control, power to control, ordering control; ordrng 1 W11230135 (CONTROL)"
Evan E.
WASHER WHIRLPOOL WFW9600TW01 Customer stated unit was leaking water from front of machine.Upon inspection discovered bellow had come detached from inner tub causing water to pour directly from bottom of bellow Reinstalled bellow Ran test cycle Unit tested good
Evan E.
MICROWAVE WHIRLPOOL WMH53521HZ3 Repacling console due to console on unit being delivered with scratches on keypad.Replaced consoleTested unit Unit tested good
Evan E.
WASHER WHIRLPOOL WTW6800WW1 Installing hinge due to old hinge rusting causing door to fall Replaced hinge Unit tested good
Evan E.
DRYER WHIRLPOOL WGD5840SW0 Unit was squealing after repair. Rollers were sticking causing squeal Cleaned roller shaftsCleaned rollers Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW6800WW1 Installing hinge due to old hinge rusting causing door to fall Replaced hinge Unit tested good
Evan E.
DRYER WHIRLPOOL WGD4850HW0 Customer stated unit was producing noise while drum is spinning.Upon inspection discovered rollers were causing noise Replaced rollersRan test cycle Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Evan E.
WASHER AMANA NTW4516FW2 Customer stated clothes are coming out wet at end of cycle .Checked for error codes Unit displaying f9e1 (long drain) error code Attempted to run test cycle Unit would not drain Inspected drain pump Discovered plug for pump had Become disconnected causing pump not to run Reseated connection tested pump Unit tested good
Evan E.
DRYER WHIRLPOOL WGD5840SW0 "Customer stated unit was not heating or spinning. Upon inspection discovered motor was seized was unable to turn drum. Blower wheel had also cracked and belt had torn Replaced motor replaced blower wheel Ran test cycle Gas coils were failing once unit was running Replaced gas coils Replaced belt Ran test cycle Unit tested good ; used 1 279834 (COIL KIT), 1 297827 (MOTOR ), 1 341241 (BELT), and 1 WP694089 (BLOWER) from stock"
Evan E.
DRYER MAYTAG MGD8200FW Customer stated unit was producing rattling noise.Upon inspection discovered rattling was coming from blower housing.Attempted to stop rattling by using piece of insulation underneath blowerRan test cycle after insulation was installed Unit is still producing noise but not as loud Customer is going to contact maytag seeking authorization.Unit tested good
Evan E.
RANGE WHIRLPOOL WFG525S0HV0 "Customer stated they could smell gas while running bake cycle.Ran test bake cycle Could smell gas in drawer area of unit.Suspecting unit is leaking from regulator Ordering regulator ; ordrng 1 WPW10602001 (valve-gas), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
Evan E.
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit was leaking water from back of machine.Upon inspection discovered water was leaking from hot side of valve solenoid had cracked causing water to spray out of back.Ordering water valve ; ordrng 1 W11210459 (VALVE)
Evan E.
DISHWASHER WHIRLPOOL GU3600XTVY2 Replacing drain hose due to hose having hole in it causing unit to leak while draining. Replaced hose Ran test cycle Unit tested good
Dave F.
DRYER WHIRLPOOL WED92HEFW0 Replaced thermistor and thermostat due to dryer not heating . Tested dryer after repair . Tested good .
Evan E.
OVEN KITCHENAID KODE507EBL02 Customer stated unit was not at correct temperature when attempt to bake items in upper or lower oven. Ran preheat for both ovens Both upper and lower ovens were off by 10 degrees Calibrated unit up 10 degrees in both ovens Ran test preheat again Upper and lower oven are maintaining temperature at 350 degrees Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Replaced icemaker due to leaking . Tested icemaker .tested good .
Evan E.
RANGE MAYTAG MGR8880AS1 Customer is experiencing issue with bottom burner lighting consistently. Referring to service pointer W10702913A for updated burner kit and wiring harness.Ordering burner kit
Dave F.
DRYER MAYTAG MEDC215EW1 Dryer switch on dryer is bad .dryer keeps running after door is open . Replaced door switch and tested dryer . Tested good .
Steve M.
DISHWASHER WHIRLPOOL KUDS30IXSS1 Customer is complaining of the dishwasher randomly turning off. Tested dishwasher and found the user interface shut itself off after about ten minutes of running. quoted customer. ; rqstng P&A on 1 WPW10500175 (panel-cntl)
Steve M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced all the controls for intermittently turning off. The refrigerator is working as expected. The customer is going to monitor.
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found the evaporator was full of Frost and ice. Removed Frost and ice. Caulked liner to prevent warm air from entering FF section. Moved evaporator line that were touching. Moved thermistor to proper position. Fastened cover.
Dave F.
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 "Microwave is not heating . Microwave is brand new and is installed in a house that is just being built .. Just installed and is dead on arrival . Microwave needs new magnetron and diode . Customer is going to talk to customer service about getting a replacement due to being brand new . ; rqstng P&A on 1 W10754299 (magnetron) and 1 W10886077 (diode), dspstn on spec-tagged invntry: 1 W10216360 MAGNETORN"
David L.
DRYER MAYTAG MGDB835DW4 "Tested flame sensor, no continuity. Replaced flame sensor unit testing good."
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer was complaining of vibrating noises. added some foam to condensor. Lowered legs to stabilize. The customer is found to monitor.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Ice maker motor is not operating due to an open motor. Replaced the icemaker and tested; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Found a piece of the filter housing was not attached causing the filter to be stuck inside housing. Ordering housing ; schdld next appmnt for 2/7 THU 8-12
Steve M.
RANGE JENN AIR JDS9860CDB00 Replaced blower motor for open winding in high fan. The blower tested good.
Dave F.
REFRIGERATOR WHIRLPOOL ET1FTTXKQ02 Drain in freezer was plugged which caused the freezer to build up with ice and was then leaking inside of the fresh food section . Defrosted freezer . Cleared drain . Refrigerator is good .
David L.
WASHER WHIRLPOOL WTW4816FW2 Internal drain hose is cracked. Must be replaced.; ordrng 1 W10899966 (tub to pump hose)
Dave F.
DRYER MAYTAG MGD6000XW0 Found blower housing full of lint causing loud noises . Removed lint from housing and cleaned the inside of the dryer . Tested dryer tested good .
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Replaced compressor for compressor for shutting itself off after a couple minutes of running. The refrigerator tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
David L.
FREEZER WHIRLPOOL WZF34X20DW01 Unit not freezing and compressor is running loud. Replacing evap and compressor. ; ordrng 1 W10750851 (compressor) and 1 W10858281 (evaporator)
David L.
REFRIGERATOR WHIRLPOOL WRT106TFDT01 Unit is not cooling due to a low side leak. Ordering evaporator. Parts covered per KB customer retention. ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
David L.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Damper is making intermittent noise. Ordering damper.; ordrng 1 W11236851 (DAMPER)
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Upper dish rack rails were corroded and had broken . Replaced rails due to service pointer s22916 . Tested dishwasher after replacement. Tested good .
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Replaced control board for persistent frosting of evaporator. Found the liner is melted by the light bulb. Possible door being left open. The light is turning off when door is closed.
David L.
REFRIGERATOR KITCHENAID KBBR206ESS00 Bail arm on ice maker broke off. LED lights in fridge and freezer malfunctioning. Ordering inverter and new LEDS.; ordrng 1 W10640411 (invrtr-box) and 2 W10908166 (module)s and 2 W10908166 (module)s
Evan E.
WASHER WHIRLPOOL WTW4616FW2 Customer stated unit was leaking water and tub was missing piece from inside.Upon inspection discovered that water was leaking from hot water side of valve specifically the solenoid Inspected tub for missing piece Unit is not missing any piece around tub area Ordering water valve Returning Sat 2/1; ordrng 1 W11210459 (VALVE)
Evan E.
DRYER MAYTAG MGDB835DW4 Ordered incorrect part. Reordering strike ; ordrng 1 W11163826 (STRIKE)
David L.
DISHWASHER WHIRLPOOL WDT910SAYH1 Unit is leaking significantly from the diverted seal on the sump. Water has soaked the subfloor. Not damage to finished kitchen floor but water had dropped onto the basement; ordrng 1 WPW10482482 (pump&motor)
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Right hand door liner is broken preprint the door from closing properly. Ordering right hand door. WIM6L00EPL1; ordrng 1 LW10413518 (dor-fip bl)
David L.
WASHER MAYTAG MVWC465HW2 Reset control board. Customer monitor. Will call customer later in the day to see if the unit was able to complete the cycle we started. ; O-emld tckt
Gary T.
REFRIGERATOR FRIGIDAIRE FFHB2740PS1 "Unit has same communication error code, ordering both boards ui and control, advised customer that if this does not fix the issue that there is an wiring harness issue and this is a non replaceable part.; ordrng 1 242058248 (user interface) and 1 242115285 (board-main power)"
David L.
RANGE KITCHENAID KGRS303BSS1 "Unit is intermittently loosing temperature during bake due to poor grounding of the bake burner. Ordering bake harness, ignitor, and burner; rqstng P&A on 1 W10700720 (burnr-oven) and 1 WPW10701462 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10324262 IGNITOR"
David L.
WASHER MAYTAG MVWC465HW2 Reset control board. Customer monitor. Will call customer later in the day to see if the unit was able to complete the cycle we started. ; O-emld tckt
Gary T.
RANGE WHIRLPOOL WGG745S0FS Ordering door glass assy both doors; ordrng 1 W10677228 (glass-door) and 1 W10677248 (glass-door) and 1 W10877566 (glass-door)
Gary T.
WASHER WHIRLPOOL WTW7500GW2 Unit has a broken strut ordering strut kit; ordrng 1 W11130359 (suspension)
Gary T.
WASHER WHIRLPOOL WTW5000DW1 "Replaced lid switch that was not latching, replacing control that intermittently powers Down on its own.; rqstng P&A on 1 W11116590 (cntrl-elec), used 1 W10838613 (LOCK-LID) from stock"
Dave F.
WASHER WHIRLPOOL WFW75HEFW0 Washer making grinding noise while tub is spinning . Found the rotor is rubbing against the stator motor . Called techline SR 7724064524 he suggested replaced the rotor and stator motor . Ordering rotor and motor . ; ordrng 1 W10870751 (stator) and 2 W11253212 (ROTOR BOLT)s and 1 WPW10544980 (rotor)
Evan E.
WASHER WHIRLPOOL WFW92HEFW0 Replacing control board due to unit not spinning out correctly unit is detecting unit unbalanced load.Replaced control Ran diagnostic cycle Unit tested good
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Fridge is at 27 degrees, freezer is -5. Called tech line sr#7724062322 Block 50% of the return vents off per tech line to stop over cooling in fridge section.."
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found the fresh food evaporator full of frost. Removed all frost. Moved thermistor to proper position. Separated evaporator lines that were touching. Caulked the liner to prevent warm air from entering desk for section. Tested in test for and the rkv valve is working as expected. Customs complained of frost forming on right side of freezer door. Found a small chunk of ice. Removed ice and customer is going to monitor.
Gary T.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer having frozen food issuesCalled tech line SR#7724067898, tech line recommended to replace seals in the icemaker assy.; ordrng 1 W10295078 (cover)"
Steve M.
OVEN KITCHENAID KODE500EBS04 Sr#7724064549 replaced dopr liner and put our glass back on from previous visit. Adjusted the liner to the glass for left and right side not lining up. The door tested good and customer satisfied.
Steve M.
WASHER MAYTAG MVWX500XW2 Found the pulley came lose removed but and added lock tight. Reinstalled and the washer tested good. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035747 GEARCASE
Steve M.
WASHER WHIRLPOOL WTW4816FW2 Tested washer. Found long fill error. Tested water valve and both hot and cold valves worked as expected. Calibrated washer it tested good.
Dave F.
WASHER MAYTAG MVWC200XW2 Washer drain hose has been rubbing against the wall and causing a flat spot on hose which then is now leaking and not draining correctly causing the washer to bang around while there is wet clothes . Ordering new hose W11244231. Customer paid in full .; ordrng 1 W11244231 (DRAIN HOSE)
Steve M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the icemaker did not respond during diagnostics. Replaced Icemaker and it filled with water since it was still in diagnostics. The icemaker tested good.
David L.
DISHWASHER KITCHENAID KDTE404DSS0 Machine was installed improperly causing a leak. Adjusted and leveled the unit. Testing good.
David L.
WASHER MAYTAG MVWB766FW0 Unit was loud during spin cycle. Replaced gear case. Unit testing good.; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
David L.
DISHWASHER WHIRLPOOL WDF520PADB7 Replaced spray arms. Unit testing good.
David L.
REFRIGERATOR GE N/A12345 "Unit was not in failed state upon arrival. Could not detect cause of failure. Connected unit to power supply, customer monitor.Model number was illegible"
David L.
DRYER GE GTD65GBSJ2WS "Replaced igniter due to unit not heating. Replaced igniter, unit testing good."
Gary T.
WASHER MAYTAG MVWC465HW2 Repaired loose pully nut on drive pully.
Gary T.
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics, unit was out of balance, recalibrated and advised sales to advise customers to make sure load is even and not rouse too much soap."
Evan E.
WASHER MAYTAG MHW5500FW0 Customer stated door would not lock or unlock intermittently. When unlocking door latch would unlock 2-3. Times before actually unlatching.Was able to replicate issue when starting cycle. Door would lock tech would attempt to unlock door it would click 2-3 times before unlocking.Unit needed latch to be replaced Replaced latch Ran test cycle Tested unit for customerUnit tested good
Gary T.
DISHWASHER WHIRLPOOL GU1500XLT2 Replaced chopper blade assy that was not spinning and was plugged up causing low water flow.; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Gary T.
DISHWASHER WHIRLPOOL WDT720PADW2 Replaced week door springs and door latch that were causing the door to pop open
Evan E.
DRYER MAYTAG MGDE300VW1 Replaced upper latch due to door popping open once unit had heated up.Replaced latch Tested latch Unit tested good ; dspstn on spec-tagged invntry: 1 279570 LATCH/STRIKE KIT
Dave F.
WASHER WHIRLPOOL WFW94HEXW2 Washer has F9E1 long drain error code . Drain pump is working . Could hear it trying to drain water out. Checked filter inside drain pump . Filter was plugged . Removed debris. Tested washer tested good .; dspstn on spec-tagged invntry: 1 WPW10241025 PUMP-WATER
Gary T.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced evap assy that was leaking and causing a no cool situation, recharged."
Dave F.
RANGE KITCHENAID KFGD500EWH04 left front flame was very low . Adjusted flame . Tested good .
Dave F.
OVEN KITCHENAID KODE500EBS02 F2E1 code was found stuck key . Found that the console needed to be replaced . Replaced console tested oven . Tested good .
Dave F.
WASHER MAYTAG MVWB765FC2 Washer having sheets getting caught between the agitator and the tub . Found the screw was loose between the agitator plate and gearcase . Tighten and tested . Tested good .
Dave F.
RANGE JENN AIR JES1750FS1 Found the power connecters were burnt and the board and turned black. Called techline SR 7724069826. Techline said that the unit requires a four wire plug and the installation company had converted the plug to a three . Customer called installation company . Company is going to provide a new stove and customer is getting an electrician to change plug .
Steve M.
REFRIGERATOR KENMORE 253.6262202 Found the compressor running and not cooling. All fans are running. The unit has no refrigerant or the compressor is weak. The cost of the repair will outweigh the cost of a new unit.
Steve M.
RANGE FRIGIDAIRE R530 Found a broken wire at the element. Repair wire and the bake element is now working.
Evan E.
DRYER MAYTAG LDG9316AAM Replacing flame sensor and gas coils due to unit not heating.Replaced coils Replaced flame sensor Ran test cycle Unit tested good ; used 1 279834 (COIL KIT) from stock
Evan E.
DISHWASHER WHIRLPOOL GU2400XTPT3 Customer stated unit was not accepting commands but user interface was receiving power. Upon inspection checked thermal fuse . Fuse tested closed Inspected and cleaned ribbon cable for UI Plugged ribbon cable back into CCURan test cycle Unit now accepting commands after reseating ribbon cable Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 8193762 FUSE
Steve M.
RANGE AMANA ACR4503SFW2 Replaced front left infinite switch for not sending power to element. Replaced right rear switch for sending a little voltage all the time to burner. The range tested good.
David L.
MICROWAVE WHIRLPOOL WMH31017FS0 "Unit had an open line fuse, removed a fuse that was too large for unit. Primary switch was not closing. Ordering control due to open control fuse.; ordrng 1 W10892389 (cntrl-elec), used 1 W11244490 (INTERLOCK), and 1 WPM0805101 (FUSE-20A) from stock"
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Called tech line due to re occurring frosting issue sr7724053073. Symptoms and history point to control not regulating defrost. Pre ordering control.; ordrng 1 W11223731 (CONTROL)
Dave F.
DRYER MAYTAG MEDB835DW4 Dryer selection knob not responding when turning it it . Dryer needs new user interface ordering interface W11158457 . Call this number when on the way 585-507-3770 ; ordrng 1 W11158457 (USER INTERFACE )
Dave F.
RANGE WHIRLPOOL WFE525S0HV0 Oven door not closing correctly. Found the right side hinge was bent to a point that the door will get stuck and not open . Ordering both hinges W10347464; ordrng 1 W10347464 (hinge-door)
Dave F.
RANGE KITCHENAID KGCT305XW2 Cook top sparking while turned off . After testing the unit I could not replicate the issue . Cleaned ignitors off . Customer wants to replace the switches anyway . Ordering four switches WP3185427; ordrng 2 WP3185427 (swtch-ignr)s
Gary T.
MICROWAVE WHIRLPOOL WMH73521CS4 "Replaced fuse and fuse blew as soon as the door was closed, ordering 3switches and two interlock plates.; rqstng P&A on 3 W10138793 (fuse)s and 3 W10727360 (microswitch)s and 2 WP8206419 (interlock)s"
Gary T.
50#IM 18" FS KITCHENAID KUIC18PNXS2 "No water going into the icemaker and noisey drain pump, unit needs a watervalve and a drain pump; ordrng 1 W10585391 (valve) and 1 WP2313705 (pump)"
Gary T.
FREEZER WHIRLPOOL WRX986SIHV00 "Drawer is warped and the front panel is not locking into place, ordering second panel.; ordrng 1 WPW10493169 (bin-freezr)"
David L.
DISHWASHER KITCHENAID KDTE254ESS3 "Replaced cracked water valve. Checked for leaks, unit testing good."
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Replaced ice maker for not calling for water. Replaced auger motor for turning auger with ice bin installed but would turn without the bin installed. Found the door is warped where it meets the door switch causing internment ice production. ordering door. ; rqstng P&A on 1 W10855083 (dor-fip SS LEFT), states that autho needed"
David L.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 LED lights were dim inside refrigerator. Replaced LES module. Unit testing good.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHB00 Cam was misaligned causing door issues. Readjusted door.
David L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Unit is not cooling due to an open evaporator fan motor. Replaced fan motor. Unit tested good; used 1 WP2315539 (MOTOR-EVAP) from stock
Steve M.
50#IM 15" FS WHIRLPOOL GI15NDXZS2 Doing the recirculation pump as a water level sensor failed during diagnostics causing the water to just keep running and no ice. Ordering reservoir pump and recirculation pump. The unit had gravity drain and the drain line is plugged causing water to stay in bottom of unit. Informed customer to have drain line looked at.; ordrng 1 W10908287 (pump) and 1 WPW10489125 (pump)
David L.
DISHWASHER MAYTAG MDB8989SHZ Replaced dented tub and broken door links.
Dave F.
WASHER WHIRLPOOL WFW75HEFW Replaced washer user interface due to not responding to commands . Tested washer in auto diagnostics. Washer is now working as expected.
David L.
REFRIGERATOR FRIGIDAIRE DGHF2360PF8A Unit would intermittently dispense ice. Display on UI was defective. Replaced UI. Unit testing good.
Evan E.
RANGE FRIGIDAIRE FGGF3047TFA Customer stated unit is missing griddle.Upon inspection discovered unit was missing griddle Ordering griddle; ordrng 1 5304495353 (griddle)
Dave F.
DISHWASHER FRIGIDAIRE FGHD2465NF0A Vent on dishwasher is not functioning correctly. Needs to be replaced. Quoted customer for repair. Dishwasher also leaking out the front left. Customer decided that they will look into buying a new unit .
Gary T.
WASHER WHIRLPOOL WTW8200YW0 Replaced control that wasn't sending power to the drain pump
Dave F.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Replaced oven door due to being broken on delivery. Tested door . Tested good .
Steve M.
WASHER WHIRLPOOL WTW8240YW0 Found the bolt on the rotor that spins around the motor was loose causing the washer to have F51 rps sensor error. Removed rotor and added lock tight to bolt. Reinstalled and tested. The washer tested good.
Gary T.
REFRIGERATOR AMANA ABB2221WEB1 Repaired binding damper door assy. That wasn't allowing cold air into the fridge compartments.
Gary T.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Replaced icemaker that wasn't cycling; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Gary T.
OVEN GE JGBP30BEA1WH Replaced open ignitor on bake burner; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found the refrigerator has no refrigerant. no frost at all on evaporator. The customer is going to replace.
Gary T.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Reinstalled door taken from customer on stock unit
Gary T.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced sensor assembly that had a leaking o-ring causing water to drip out bottom.
Steve M.
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced user interface that came in damaged in last visit. The refrigerator tests good.
Evan E.
DRYER MAYTAG MGDC215EW2 Customer stated unit was not heating.Upon inspection discovered unit was spinning but never heating.Checked thermal fuse Fuse tested good Checked ignitor to ensure it was receiving proper voltageIgnitor was partially unseated from connector Suspecting this was causing issue Reseated plug ran test cycle Watched unit cycle flame on and off multiple times Upon not tested good
Evan E.
DISHWASHER KITCHENAID KDFE304DBL0 Customer stated unit was turning on then turning off when starting cycle.Checked for codes Unit displaying code 8-4 drain pump electrical problem Ran diagnostic cycle unit would not drain after cycle After cycle was finished inspected tub could see glass inside unit near filter Discovered glass in drain pump causing pump not to runRemoved glass Installed pump Ran test cycle Unit tested good
David L.
RANGE AMANA AGR6603SFW1 Replaced cooktop. No physical damage on replacement.
Evan E.
WASHER MAYTAG MVWB835DC3 Customer stated unit was producing noise while washing.Upon arrival could tell that basket was not sitting correctly inside cabinet Discovered back left suspension spring was unseated at bottom of spring chasing basket not to spin correctly.This is cause of noise Reseated suspension Ran test cycle Unit was displaying off balance load code Calibrated unit Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit was delivered with dented panel.Upon inspection discovered panel was dented in the middle of door.Replaced panel due to dent Unit tested good
Steve M.
RANGE KITCHENAID KGRS505XWH04 Replaced manifold for burners not turning that was preventing right front and left burners from igniting.
Evan E.
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit is leaving white spots on clothing after cycle is finishedChecked for error codes No codes present Ran test cycle Unit working as it should Suggesting that customer use bulky item/sheets setting when washing larger items to prevent issue from happening again.Unit is being overloaded on incorrect wash setting Unit tested good otherwise
Evan E.
RANGE WHIRLPOOL WFG505M0BS2 Installing new door glass due to old glass shattering and handle missing screw.Replaced door glassReinstalled handle with new screws Ran test bake cycle Unit tested good
Steve M.
MW-HOOD COMBO WHIRLPOOL WMH53520CS Replaced the door switches for intermittent not starting and door errors. The microwave tested good. ; used 1 W11244494 (INTERLOCK) from stock
Dave F.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Dishwasher had error code F4E3 motor pump failure . Motor had failed . Replaced pump . Ran In auto diagnostics . Tested dishwasher tested good
David L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer no longer needed service.
Steve M.
REFRIGERATOR KITCHENAID KSRS25FGWH01 The unit was leaking at the water valve. The customer had already replaced the valve but there is a piece for the water line that connects that is not on the new valve. Could not locate the part on diagram. Tried to replace water line from filter housing to inlet but it started leaking on both ends instead of just one. The customer turned the water on.
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced compressor for not cooling. Found it was restricted at the dryer. Replaced both and the refrigerator tested good.
Gary T.
50#IM 18" FS ADMIRAL 123456 Went to meeting
Gary T.
RANGE WHIRLPOOL WFE505W0HS1 Replaced torn door gasket
Gary T.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Removed door off stock unit to install on customer purchased refrigerator that door was damaged out of box
Dave F.
50#IM 18" FS ADMIRAL 123456 Company Meeting
Dave F.
DRYER FRIGIDAIRE NMGR336FS0 Dryer not heating . Due to inside of dryer full of lint and checked vent pipe outside outlet was also full . . Cleaned inside dryer and vent . Tested dryer . Tested good .
Dave F.
REFRIGERATOR GE GSH22JFXABB Icemaker not working . Looked at the part that was came in . Was the wrong part . Ordering new ice maker WR30X10093; ordrng 1 WR30X10093 (icemaker asm)
Dave F.
WASHER WHIRLPOOL WFW75HEFW Console that came in doesn't have the user interface . Ordering user interface.; ordrng 1 W10911021 (panel-cntl)
David L.
DRYER FRIGIDAIRE FFQE5000QW0 Waterline to steam valve was loose and hitting the drum. Reconnected. Unit tested good
Steve M.
50#IM 18" FS ADMIRAL 123456 Atrended meeting
Steve M.
WASHER FRIGIDAIRE FAFS4474LW0 Found the drain pump is seized. Quoted customer for pump replacement. Total 388.07; rqstng P&A on 1 137240800 (drain pump)
Steve M.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Replaced fresh food evaporator for low charge. Recharged and the refrigerator tested good.
Steve M.
WASHER WHIRLPOOL WTW4816FW2 Found no error codes. Tested in manual diagnostics and all functions passed. The washer tests good
David L.
50#IM 18" FS ADMIRAL 123456 Company meeting f
David L.
WASHER WHIRLPOOL WFW70HEBW1 Washer is not draining due to an improperly installed drain hose. Hose is extended up into the rafters in order to empty into the house plumbing. This is causing a very slow drain. Recommending that the customer use a sump system to drain into the plumbing. Washer drain clean out was clear.
David L.
REFRIGERATOR KENMORE 795.78312.801 Found ice maker with a full bin of ice. Saw unit cycle and fill. Customer to monitor. S/c on 79107
David L.
DRYER KENMORE 110.686327 Unit is not starting due to debris in the blower cavity preventing the motor from turning. Removed debris from blower.
David L.
OVEN WHIRLPOOL WFE525S0HZ1 Front panel was falling off on one side. Replaced panel.
David L.
REFRIGERATOR KITCHENAID KFIS25XVMS1 Unit is not cooling H.V. Control has failed. Ordering high voltage control ; ordrng 1 WPW10310240 (cntrl-elec)
Gary T.
MICROWAVE WHIRLPOOL WMH53521HZ Customer is not available till after 330 on weekdays rescheduled for Saturday; schdld next appmnt for 2/2 SAT !
Dave F.
RANGE WHIRLPOOL WEG745HOFS0 Replaced range top due to dent and big spot of paint missing . Tested stove . Tested good .
Gary T.
HOOD VENT KITCHENAID KXU2830YSS0 "Replaced light bulbs, did not receive the correct part for the control, only harness was included and need ui that's pictured with the blowup., reordering.; ordrng 1 W10369418 (UI)"
Evan E.
DRYER WHIRLPOOL WED6600VW0 Customer stated door wasn't shutting properly .Swapped hinge with hung on other side.Unit tested good S/c fee and labor on job # 78949; dspstn on spec-tagged invntry: 1 W10295405 STRIKE and 1 WPW10111905 CATCH
Evan E.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit was not filling with water. Checked for codes No codes present Ran test cycle Unit would not fill with water. Inspected valve Discovered connector for valve was unplugged from valve Valve was not receiving powerReseated plug Ran test cycle Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing lower rack wheels due to original wheels seizing causing rack not to slide smoothly.Replaced wheels Rack tested good Replaced upper adjusters due to wheels on adjusters seizing causing rack not to slide smoothly.Replaced adjustersRack tested good
Evan E.
MICROWAVE WHIRLPOOL WMH31017HZ0 Installed new door switches due to door not acknowledging when door was shut would have to slam door closed. Replaced switches Replacing thermal fuse due to fuse testing open.Replaced magnetron due to unit not heatingTested unit Unit is still not heating Can hear transformer producing loud buzzing while unit is running Ordering transformer ; ordrng 1 W10836753 (transformr)
Gary T.
MICROWAVE KITCHENAID KEMS308SSS05 Replaced microwave control that was not sending power to the cooling fan.
Evan E.
OVEN WHIRLPOOL WFE714HLAS0 Replaced oven sensor due to unit not getting up to temp.Old sensor was failing unit would take 1 hour to preheat.Replaced sensor Customer stated door light is staying on upon inspection discovered switch is failing Ordering switch; ordrng 1 WP9757262 (swtch-lite)
Gary T.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Remove door from refrigerator at Sharlot and replace door at Lindsey
Gary T.
WASHER WHIRLPOOL WTW5000DW1 "Called 877-559-2608, whirlpool. They said they would not cover panel replacement, customer is calling asurion back herself."
David L.
DISHWASHER WHIRLPOOL WDF520PADM7 Plug was not removed from disposal preventing the unit from draining. Removed plug . Unit tested good.
Evan E.
RANGE WHIRLPOOL JJW9630DDS Replacing control board due to unit running bake and broil element when running bake cycle.Replaced control Ran test cycle Unit tested good If issue if to persist Recommending replacement of oven temp sensor
Steve M.
VAN FORD TRANSIT CONNECT Oil cgange
Steve M.
DRYER MAYTAG MGDC465HW0 Loosened up the door catch for door not closing. Left pre-ordered with customer. ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Evan E.
WASHER WHIRLPOOL WTW4816FW2 Customer stated unit was not powering up. Upon inspection discovered that led verification light was off. Control was receiving 120v but not turning accepting commandsReplaced control boardRan test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW4616FW Replacing control board due to unit not accepting certain commands unit is not consistently running drain pump Replaced control board Ran test cycle Unit tested good
Evan E.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replacing refrigerator door due to unit having dent in bottom of door upon arrival to dealer.Replaced door Unit tested good
Evan E.
WASHER MAYTAG MVWC425BW1 Customer stated unit was not starting. Checked for error codes. Unit displaying f7e1 error code basket speed sensor fault Ran tachometer verification test Unit passed Ran test cycle Unit ran through cycle as it shouldBearing inside gearcase is failing unit is very noisy while in spin Is is what is causing error codeRecommending replacing gear case.Customer does not want to proceed at this time
Dave F.
DISHWASHER WHIRLPOOL WDTA50SAHV0 Replaced top rack manifold for being cracked and broken . Also replaced drain hose .
Dave F.
DISHWASHER AMANA ADB1400AGW1 Dishwasher not drying dishes . Customer using rinse aid and high temp wash and heat dry . Still has wet dishes . Tested dishwasher in auto diagnostics no error codes . Heater turned on and tested good . Dishwasher is working as designed.
David L.
RANGE WHIRLPOOL WEG745H0FS0 Replaced socket due to cover getting stuck. Unit tested good.
David L.
DISHWASHER KITCHENAID KDTE204DSS0 Replaced spray arms. Unit testing good.
David L.
WASHER MAYTAG MVWB835DW0 Replaced gear case. Unit testing good.
David L.
DRYER MAYTAG MED5570TQ0 Replaced open thermal fuse due to unit not heating. Checked venting with tester. Unit tested good.; used 1 WP3392519 (FUSE-THERMAL) from stock
Gary T.
REFRIGERATOR KITCHENAID KRFC300EBL01 Replaced torn door gaskets
Gary T.
WASHER MAYTAG MVWX655DW1 Repaired loose pully nut causing unit not to wash.
Gary T.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Found food that was pushed up against the back wall, advised customer that the opening behind the shelves must remain open and she insisted that those items were just placed there."
Gary T.
WASHER MAYTAG MVWC565FW0 Replaced weak struts causing out of balance condition.
Steve M.
DRYER MAYTAG MEDX6STBW Replaced start switch that had broken tabs causing the switch to fall inside console.
Steve M.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 The residue is coming from a broken ice pack. The refrigerator tests good.
Steve M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced ice maker for no ice. The customer is still on reverse osmosis. Explained to customer that the unit may not make ice If there is low water flow. Told customer to put water line on house sit and user the water filter for the unit.
Gary T.
OVEN JENN AIR JJW2430DS01 Replaced control that was causing the oven light to come on by itself.
Dave F.
VAN FORD TRANSIT CONNECT Received standard oil change
Evan E.
RANGE AMANA AER5830VAW Replacing handle due to old handle breaking in corner. Replaced handle Unit tested good; used 1 WPW10144888 (HANDLE) from stock
Steve M.
RANGE AMANA ACR4503SFW2 Found the left front infinite switch is not sending power to burner. Found the right rear burner is sending a small amount of electric to burner while off. Orderings both switches. Replaced right rear burner with same result. ; ordrng 2 WP3149404 (switch-inf)s
Steve M.
WASHER MAYTAG MVWC565FW0 Found the plastic retainer around the start button is not positioned properly causing the start button to stick. Ordering user interface. ; rqstng P&A on 1 W10909736 (panel-cntl) and 1 W11164083 (START BUTTON)
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 WIM2T00EPL1 found compressor trying to stay but can not start. Tested with a tester start device and still will not start. Ordering compressor. The drain pan is full of black substance. Informed customer that when found the compressor that it may be oil from the compressor. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Steve M.
RANGE AMANA AGR5330BAW3 Found front right and left gas tubes from valve to orifice are cracked. Ordering both. ; ordrng 1 W10620002 (venturiFRONT LEFT) and 1 W10861724 (venturi RIGHT FRONT)
Evan E.
DRYER MAYTAG LDG9316AAM Customer stated unit was not heating.Upon inspection tested thermal fuse and thermal cut off both tested good. Thermostat is failing to send power to ignitor Ignitor is failing to receive power while unit is running. Ordering thermostat; ordrng 1 WP307250 (thermostat)
Evan E.
DRYER MAYTAG MGDB835DW4 Installing door catch due to unit missing catch. Ordering door strike due to original strike being bent and not latching properly.Ordering strike; ordrng 1 WPW10111888 (plate)
Dave F.
RANGE KITCHENAID KFGD500EWH04 Center burner not lighting. Something had gotten inside where the ignitor was and was drawing the spark away from the Burner . Stove top has a little bit of orange in the flames . Burners have been cleaned . Customer concerned over orange flame . Found no Sooting. Called techline SR 7724029086 said it was more of a visual thing . Ordering gas regulator WPW10546238 . ; rqstng P&A on 1 WPW10546238 (valve-gas)
Dave F.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Icemaker has crack in it causing it to leak from the front . Ordering new ice maker WPW10300022; rqstng P&A on 1 WPW10300022 (icemaker)
Dave F.
WASHER AMANA NTW4516FW1 F7 E5 error code shift fault . The cam gears are ground down. Because the actuator was not functioning correctly. Needs new cam and actuator and Gear case .; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11255272 (GEARCASE)
David L.
DISHWASHER WHIRLPOOL WDF520PADB7 "Spray arms clogged, ordering new spray arms.; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm)"
David L.
DISHWASHER WHIRLPOOL GU3600XTVY2 Ran unit. Unit began to leak significantly fro underneath after about 25 min. Found small hole on the drain hose ordering drain hose; ordrng 1 8269144A (drain hose)
David L.
WASHER WHIRLPOOL WFW92HEFW0 Unit detecting an unbalanced load. Replacing ACU. ; ordrng 1 W11201293 (CONTROL )
David L.
REFRIGERATOR WHIRLPOOL WRF532SMHV00 Replaced RH door. Badge to be shipped direct.; ordrng 1 W11223753SHIPDIRECT (SHIP DIRECT)
Gary T.
DISHWASHER WHIRLPOOL WDT720PADW2 Ordering door springs to replace weak door springs.; rqstng P&A on 2 WPW10337934 (spring)s
Dave F.
DRYER WHIRLPOOL WED92HEFW0 "Dryer has no heat . Tested element , thermal fuse and hi limit . Tested good . Dryer needs thermistor and thermostat. ; rqstng P&A on 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Right hand refrigerator door hinge cup is broken and door will not close properly, ordering door.; rqstng P&A on 1 LW10413519 (dor-fip ms) and 1 WPW10481434 (nameplate), states that autho needed"
Gary T.
RANGE WHIRLPOOL WFC310S0EW0 "2 front Element frame is falling off the element. Ordering element.; ordrng 1 WPW10259868*SENDDIRECTTOTHECUSTOMER* (elmnt-surf), dspstn on spec-tagged invntry: 1 814399 RCPTCL-ELM"
Steve M.
RANGE AMANA ACR4503SFW2 Found the left front infinite switch is not sending power to burner. Found the right rear burner is sending a small amount of electric to burner while off. Orderings both switches. Replaced right rear burner with same result. ; ordrng 2 WP3149404 (switch-inf)s
Dave F.
WASHER MAYTAG MVWX655DW1 Belt on washer had fallen off and gotten caught and was shredded. Ordering new belt . ; ordrng 1 W11239857 (BELT)
Gary T.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Unit is shutting sowing and thawing out on its own ordering controls that are intermittently shutting down.; rqstng P&A on 1 WPW10366605 (cntrl-elec) and 1 WPW10397957 (cntrl-elec)
Evan E.
WASHER WHIRLPOOL WFW75HEFW0 Customer state unit is flashing error code and end of wash cycle. F3E1 was only stored error code (water level system error) Inspected pressure hose and air trap and pressure switch Checked harness for continuity Pressure switch it failing Ordering pressure switch ; ordrng 1 WPW10448876 (switch-wl)
Evan E.
RANGE WHIRLPOOL WFG505M0BS2 Customer stated that outer door glass had shattered and handle was falling offUpon inspection discovered Handle for screw is missing and adhesive holding glass had come detached causing glass to break.Ordering replacement screws and door glass; ordrng 1 W11176456 (DOOR GLASS ) and 2 WPW10277003 (screw)s and 1 WPW10535776 (glass-door)
David L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is unresponsive intermittently. Suspecting a control failure. Ordering controls; rqstng P&A on 1 W10804160 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)
David L.
DISHWASHER KITCHENAID KDTE254ESS3 Fill valve has cracked and caused water to spray on the kitchen floor. Ordering valve. Sr 77240187766 documented with techline. Did not touch water supply as it was off. Pictures attached ; ordrng 1 W10872255 (valve)
David L.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Upper led module is flickering and dim. Ordering module. ; ordrng 1 W11043011 (module)