Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER WHIRLPOOL WED7500GC0 Replaced console and UI . Console for clips that hold the UI in and ui for stuck key error code . Tested unit . Tested good . If any problem persists order W11124284 control
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER WHIRLPOOL WED7500GC0 Found debris stuck between motor switch . Removed debris . Tested unit . Tested good
Near Rochester, NY 14606
Steve
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr# 7728766651 Found wire connections from freezer door and unit were crushed and wires behind connections on refrigerator side were broken. Called tech line and the unit is unrepairable.
Near Rochester, NY 14621
Evan
Job Details: 09/10/2020
RANGE WHIRLPOOL WFG505M0BW2 "Customer is stating that unit is producing very high flame height and also 2 front burners will not operate. Upon arrival discovered that stove was not assembled correctly rear burners were not attached to orifice holders and burner tubes for front burners are both broken. Orifice’s are missing from all burners. This is causing high flame height. Advised customer that stove is not safe to use at this time. Entire burner system on stove will need to rebuilt. Ordering parts ; ordrng 1 W10514429 (CENTER BURNER TUBE ) and 1 W11028738 (LEFT FRONT BURNER TUBE ) and 1 W11050487 (RIGHT FRONT BURNER TUBE ) and 1 W11162117 (LEFT REAR BURNER TUBE ) and 1 W11167099 (RIGHT REAR BURNER TUBE ) and 1 WPW10170506 (ORIFICE RIGHT REAR ) and 1 WPW10170507 (ORIFICE CENTER ) and 1 WPW10170508 (ORIFICE LEFT REAR ) and 2 WPW10347414 (ORIFICE FRONT BURNERS )s, dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF"
Near Rochester, NY 14612
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced fill tube and tested for leaks
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store
Near Scottsville, NY 14546
Steve
Job Details: 09/10/2020
WASHER MAYTAG MHW5630HW0 Customer rescheduled at time of visit ; dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store
Near Rochester, NY 14616
James
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW7500GC2 Unit not starting. Lid locked one time in diagnostics and wouldn't work anymore. Need latch. Customer said whirlpool told her unit is warranted until 2021. Customer going to provide proof of purchase on return visit. ; ordrng 1 W10861642 (latch)
Near Lyons, NY 14489
Dave
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced defrost thermostat and evap motor . Tested unit . Tested good
Near Greece, NY 14616
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB06 Unit not defrosting control won't go into diagnostics cycle. Need control and harness for evap thermistor ; ordrng 1 W10913629 (harns-wire) and 1 W11353813 (CONTROL)
Near Webster, NY 14580
Evan
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit not progress through cycle. Unit would stay stuck on sensing. Checked for error codes. Discovered error code f2e1 for stuck key. Discovered that start key on control was stuck on. This was causing issue. Unit was continually pausing cycle due to control button sticking. Disassembled control and inspected control. Discovered small piece of plastic causing issue with button. Removed plastic reassembled console and tested button again. Button is now actuating as it should. Could not replicate issue once reassembling console. Ran test cycle to confirm function. Unit tests good
Near Penfield, NY 14526
Evan
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4800BQ1 Customer is stating that items are coming out wet at end of cycle and unit is not cleaning properly. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin unit is spinning as it should. Cannot find issue with machine at this time. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 WPW10661045 PUMP-WATER
Near Fairport, NY 14450
Tanner
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Q1 no Q2 no Q3 no Replaced ice maker. Tested ice maker via jumper wire and harvest completed and unit filled with water. While replacing ice bin , tested auger motor and found auger motor not spinning. Removed dispenser fascia and found bracket that holds ice switch had broken. Ice lever pressing onto and pushing the switch assembly but not hitting the contact point to complete auger circuit. Ordering new dispenser bracket and ice lever.; ordrng 1 WP2180226 (Bracket dispenser) and 1 W10152853 (Lever ice)"
Near Rochester, NY 14620
Steve
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW6600SW2 Replaced suspension for bouncing loads and out of balance loads.
Near Churchville, NY 14428
Steve
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found float switch wires and water valve wires are broken. The valve wireS are broken right at the connection. Ordering harness. ; ordrng 1 W10899401 (harns-wire)
Near Rochester, NY 14606
James
Job Details: 09/10/2020
WASHER MAYTAG LAV3600AWW Q1 n. Q2 n. Q3 n. Unit leaking from tub seal. Need tub seal and tub bearing. Customer opted not to repair. Sc 93.506-2040130. 45.006-2095720 75Sh 15Labor 162.70
Near North Chili, NY 14514
Steve
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4850HW0 Ordering inner door for warped door.; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door)
Near Fairport, NY 14450
Tanner
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KBFS20EVBL8 Q1 no Q2 no Q3 no Complaint of no ice. Took temperature in FC and measured 2 degrees with probe at ice thermistor. Measured L and M at 121.5 VAC with door switch down. Jump started ice harvest and ice motor spun but never called for water. Contacts for water on ice motor no longer work. Replaced icemaker as an assembly. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14616
James
Job Details: 09/10/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer at 3 deg. Fresh food at 36. Ff evap has partial frost pattern compressor is hot and condenser is cold. Unit is undercharged. No signs of leak. Need unit recovered and recharched. Evap defrost drain clogged ; schdld next appmnt for 9/15 TUE !
Near Webster, NY 14580
Evan
Job Details: 09/10/2020
WASHER MAYTAG MHW5630HW0 "Customer stating unit is leaking from left side of machine. referring to service pointer W11481731. Upon inspection discovered that dispenser was causing issue. Ordering dispenser ; ordrng 1 W11465533 (DISPENSER ), dspstn on spec-tagged invntry: 1 W11316766 SHOCK"
Near Sodus, NY 14551
Evan
Job Details: 09/10/2020
WASHER MAYTAG MVWB865GW0 Customer stating that unit will not respond to commands. Upon inspection discovered f6e2 error code stored. Was able to get unit into diagnostic to check for codes but unit would not run diagnostic cycle or any other functions. User interface is causing issue. Ordering control and UI ; ordrng 1 W11135391 (CONSOLE ) and 1 W11162440 (CONTROL )
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Refrigerant has leaked out and burned out the compressor. Ordering compress and evap .; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W10913906 (coupler) and 1 WPW10321158 (evaporator)
Near Spencerport, NY 14559
James
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing dishes. Power to wash motor and motor not running. W11087376; ordrng 1 W11087376 (pump&motor)
Near Spencerport, NY 14559
James
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDFE104HBL0 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. 106v to wash motor. Need pump. Repeat issue ; ordrng 1 W11085683 (pump&motor)
Near Rochester, NY 14620
Steve
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 St# 7728767860The unit sparked from upper rack contacting sides while in use. Ordering touch up paint to cover marks on cabinet ; ordrng 1 WP4396174 (tuchup)
Near Victor, NY 14564
Dave
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW1 User interface not working . Verified voltage coming from control 5VDC .unit needs new user interface. Customer is going to think about repair and will call in to schedule. When they schedule please order part . ; rqstng P&A on 1 W10861510 (console)
Near Rochester, NY 14624
James
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 n. Q2 n. Q3 n. Customer had unit diagnosed as having a bad element and wash pump. Tested diagnostics. Heater is broken. 123v to heater. Door seal worn. Pump is functioning. Left pump with customer ; ordrng 1 W10518394 (HEATER) and 1 WPW10524469 (SEAL), dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR"
Near Rochester, NY 14615
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL MRT118FFFZ06 Q1 n. Q2 n. Q3 n. Roller bent on left front. Ff at 32 degrees and still cooling found insulation wrapped around ff thermistor. Ohmed out ff and freezer thermistors at control. Unit stopped cooling and turned back on once temperature was adjusted on control. Customer is to monitor temperature. Need wheel; ordrng 1 W11256723 (roller-cab) and 1 W11353815 (CONTROL)
Near West Henrietta, NY 14586
Dave
Job Details: 09/05/2020
COOKTOP KITCHENAID KCGS550ESS01 Went to customer residence. Unit is a not installed . Dropped parts off . Customer is going to have parts installed at time of installation
Near Henrietta, NY 14467
Dave
Job Details: 09/05/2020
WASHER MAYTAG MVWB835DW4 Fabric softener is working as expected . If to much fabric softener gets inside the tray is will siphon out as designed . Found something in there drain pump was making noise . Removed item . Ran auto diagnostics and calibrated . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Fairport, NY 14450
Evan
Job Details: 09/05/2020
RANGE KENMORE 664.9522371 Replacing control due to unit losing power during operation. Replaced control and tested all functions on key pad. Unit is not operating as it should. Unit tested good
Near Penfield, NY 14526
Dave
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 called techline SR 7728820034 . Spoke with techline line . There was frost building back up on fresh food evap . After we followed all service pointers for issues on this unit . Techline deemed unit unrepairable. .
Near Fairport, NY 14450
Dave
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice maker has voltage to it but is not cycling . Needs new ice maker . Replaced ice maker . Ice maker cycled and called for water . Unit tested good .
Near Fairport, NY 14450
Evan
Job Details: 09/05/2020
DRYER AMANA NED4655EW1 Customer stating that door would not shut. Discovered that catch was not receiving strike as it should. Replaced catch at had customer test door. Door is now shutting to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Near Rochester, NY 14617
James
Job Details: 09/05/2020
RANGE GE JGSP23BEY8WW Q1 n. Q2 n. Q3 n. Unit under baking. Found foam pads still installed that prop door open. Removed pads and tested. Oven constantly heated to 360 at 350. Customer is to monitor. If problem persists replace temp sensor. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14608
Tanner
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Complaint of no operation on maiden use. Plugged in unit and UI unresponsive. Confirmed UI plugged in. No voltage from control. Ordering control. Ordering UI in case UI was shorted from faulty control.; ordrng 1 W11305297 (ACU) and 1 W11157079 (Console)
Near Webster, NY 14580
Dave
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KBFS20EVWH10 Both fresh food gaskets are torn . Ordering gaskets ; ordrng 2 W10830189 (gasket-fip)s
Near Rochester, NY 14612
James
Job Details: 09/05/2020
RANGE WHIRLPOOL WFG525S0JS0 Q1 n. Q2 n. Q3 n. Control lock stuck on. Reset and unit unlocked successfully. Customer concern that knobs are too easy to turn and allow gas to turn on without igniting. Tested gas valves and they are functioning as designed.
Near Rochester, NY 14623
Steve
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)
Near Fairport, NY 14450
Dave
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDFE304DBL1 Door gasket is torn bottom right .found the hinges were bad and tearing he gasket . Ordering hinges .left new gasket with customer . Ordering tracks as well for door possibly popping open during sanitize cycle .; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge) and 1 W11259786 (track) and 1 W11259786 (track)
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replacing tub and sound shield due to unit having crack in rear of tub causing unit to leak. Replaced tub and shield. Swapped over all parts. Unit tested good
Near Rochester, NY 14609
Steve
Job Details: 09/05/2020
WASHER KENMORE 11028102310 Replaced lid lock for door lock error that was preventing operation. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10619844 LATCH
Near Pittsford, NY 14534
Dave
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Fresh food evap has a leak in it . Parts and labor are covered under service pointer . S code S71233. Ordering evap , compressor and other parts to do job . ; ordrng 1 W10917531 (evaporator) and 1 876765 (mtg kit) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDTE234GPS1 Replacing kick panel due to original panel having large crack in it. Replaced panel. Unit tested good
Near Rochester, NY 14612
James
Job Details: 09/05/2020
WASHER WHIRLPOOL MVWB766FW1 Replaced rotor. Unit still not spinning properly. Need slider due to agitator spinning during spin cycle. 7728737899; ordrng 1 W10734521 (slider)
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is dripping from left corner of machine. Upon inspection discovered issue is with dispenser. Referring to service pointer W11481731. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER )
Near Rochester, NY 14611
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL WTW7500GC0 Q1 no Q2 no Q3 no Replaced acu and door latch. Tested unit and unit tested good.; used 1 W10810403 (Latch) from stock
Near Rochester, NY 14624
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL MAV5057AWW Q1 no Q2 no Q3 no Complaint of leaking from unit. Took front panel off and started a wash. Unit filled and started to leak through center of machine. Hole is not visible due to being behind transmission of machine. But leak is leaking through center and onto transmission. Ran drain cycle and transmission bearings are rubbing. Bearing grease dried out due to age or leaking water. Leaky tub is covered. Quoted customer for tub labor and bearing replacement. Customer researching cost of replacement.
Near Hilton, NY 14468
James
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced parts and verified user interface functions.
Near Rochester, NY 14605
Steve
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Found refrigerator has low charge causing warm temps in freezer. 32 in freezer. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (drIER)
Near Rochester, NY 14624
Steve
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Evaporator fully frosted again. Thermistor reads open. After defrosting I tested thermistor. It tested good. Replaced anyway. Ordering main control and harness for communication error causing unit to not defrost. ; ordrng 1 W11196400 (CONTROL) and 1 W11405276 (HARNESS), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14626
Steve
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced main control for varying temps. Found thermistor was not seated to cover properly and was pushed up in the liner. Fastened thermistor with zip tie to cover for proper air flow.
Near Rochester, NY 14619
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL WTW5005KW0 Q1 no Q2 no Q3 no Complaint of not enough water. Ran diagnostics cycle and completed without issue. Ran a deep water fill on heavy duty wash to demonstrate what a high fill is on this unit. This machine replaced an older machine that was not an HE machine. Customer expectations for fill are not met. Machine is working as designed.
Near Hilton, NY 14468
James
Job Details: 09/05/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 n. Q2 n. Q3 n. Unit shaking and turning off mid cycle. Unit would not go into diagnostics cycle. Found motor will only run clockwise. Disconnected motor from control and retested. Unit now functioning. Ran quick wash cycle successfully. Customer is to monitor if problem persists replace W11322879
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDTM404KPS0 Customer stating that unit will not drain at the end of the cycle. Upon inspection discovered error code f8e1 for long drain. Discovered water is being left in unit at end of cycle. Pump is overheating causing issue. Ordering drain pump ; ordrng 1 W11412291 (DRAIN PUMP )
Near Spencerport, NY 14559
Tanner
Job Details: 09/05/2020
DISHWASHER MAYTAG MDB8979SEZ0 Q1 no Q2 no Q3 no Complaint of start button not working. No stored errors.Ran diagnostics cycle and completed without issue. Start button does not work. Could not cancel diagnostics cycle or start a standard wash cycle. Needs new console. ; ordrng 1 W10708707 (Console)
Near Hilton, NY 14468
James
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDFE104HPS0 Rack contacting door gasket. Unit has incorrect door gasket from factory. Replaced gasket and tested. Unit functions properly.
Near Hilton, NY 14468
James
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 n. Q2 n. Q3 n. Unit intermittently leaking. Found unit leaking from door vent. Need vent and gasket. ; ordrng 1 W11227945 (deflector) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Near Rochester, NY 14626
Steve
Job Details: 09/05/2020
WASHER WHIRLPOOL GSW9800PW2 Replaced lid lock for not agitating or spinning. The washer tests good.
Near Rochester, NY 14615
Steve
Job Details: 09/05/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Fan was working on arrival with no abnormal noises. May have had ice I. It and defrost cycle took care of it. Tested unit in diagnostics and all other components worked as expected
Near Rochester, NY 14617
Steve
Job Details: 09/05/2020
REFRIGERATOR MAYTAG MFI2269VEM7 S38253 replaced drain tube for ice accumulation on freezer floor. The refrigerator tests good ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Dansville, NY 14437
Dave
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Evaporator fan is not working .needs evap fan . Ordering part ; ordrng 1 WP2315539 (motor-evap)
Near Rochester, NY 14618
Steve
Job Details: 09/05/2020
OVEN WHIRLPOOL KOSE500ESS02 "Replaced control fuse for no power. Replaced rear fuse for no heat after power outage. The oven is heating. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Spencerport, NY 14559
James
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Q1 n. Q2 n q3 n. Water leaking from freezer. Door won't self close. Found evap cover installed incorrect and allowing defrost pan to leak into fresh food air return. Corrected cover and verified drain is cleared. Door bushing not installed in proper place. Installed bushing on bottom hinge and adjusted rollers. Door closes properly.
Near Rochester, NY 14624
James
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Unit intermittently changes temp settings and freezes food. Reset power and unit went to 2nd temp setting instead of recommended. Called tech line, they said issue most likely an issue with an a D.C load and possibly blocked air return. SR 7728741583Checked vents and control connections and found no issues. Switched outlet unit is plugged into. Customer is to monitor if problem persists replace W11438736"
Near Rochester, NY 14616
James
Job Details: 09/05/2020
WASHER MAYTAG MVWC415EW1 Q1 n. Q2 n. Q3 n. Unit not starting. Found striker folded in so it doesn't contact lid switch. Repositioned striker and showed customer if issue happens again.
Near Rochester, NY 14620
Tanner
Job Details: 09/05/2020
DRYER ROPER RGD4440VQ1 Q1 no Q2 no Q3 no Complaint of no operation. Attempted to start unit and nothing happens. Removed back panel confirm harness in tact and fuses/thermostats testing closed. Checked door switch and found door switch is not clicking closed. Replaced door switch. Tested unit and unit tested good.Verbally signature acknowledged ; dspstn on spec-tagged invntry: 1 WP3406107 SWITCH-DOOR
Near Rochester, NY 14616
James
Job Details: 09/05/2020
DRYER WHIRLPOOL WED4850HW0 Q1 n. Q2 n. Q3 n. Unit not heating. Found thermal fuse blown. Replaced fuse and verified operation. Recommend having vent cleaned. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
WASHER MAYTAG MVWC415EW1 Customer stated that unit was failing to spin checked for codes. Unit was displaying basket speed fault code and also long fill code. Removed agitator to inspect drive hub. Discovered that screws for drive hub were very loose. Tightened screws for hub and tested unit in diagnostic. Unit completed cycle as it should. Also discovered that drain hub was not properly hung this was causing long fill code. Correctly hung hose & Ran a rinse and spin cycle to confirm function. Unit tested good
Near Penfield, NY 14526
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 Complaint of leaking still. Complaint of noise since bellow gasket changed. Ran auto diagnostics cycle. Mild squeak is present when unit is getting up to speed. Unable to reproduce leak. Customer stating puddle of water in front of machine. Referencing service pointer W11436352 and ordering new ACU. Ordering new gasket in case of abrasion. ; ordrng 1 W11322905 (ACU) and 1 W11314648 (Bellow)
Near Rochester, NY 14623
Steve
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)
Near Rochester, NY 14606
Tanner
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Q1 no Q2 no Q3 no Complaint of no cool in FF section. Opened freezer and freezer is freezing properly. Evap fan run/full frost pattern. Removed all foam from unit. A little bit of ice build up in ice channel. Melted with steam. Ran steam through ice channel to confirm air can flow through it. Advised customer to wait 24 hours before using fridge. Cold air trickles into unit from freezer and it takes time to get down to temperature. Unit cannot overcome groceries and door opening when not at temp. ; schdld next appmnt for 9/3 THU PM
Near Rochester, NY 14615
Tanner
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHVO Q1 no Q2 no Q3 no Complaint of unit leaking from front panel. Inspected gasket and there is soap scum on outside of gasket that contacts inner door. This could be a sign of gasket failure. Ran unit for a few minutes and unit leaked from both corners of door. Advised needs new gasket.; used 1 W11177741 from stock
Near Irondequoit, NY 14617
Tanner
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Q1 no Q2 no Q3 no Complaint of no cool in FF section. Measured contents at 59 degrees in FF section -2 in FC. Freezer has ice and frost throughout cabinet. Examined gasket and liner and door is sealing properly. Revealed evaporator and found ice build up around evaporator but not ice build up on evaporator especially clear around element. Tested fan and fan tested good. Chute to FF section clogged with ice. Defrosted unit. Confirmed good frost pattern on evaporator. Ordering control and defrost thermostat. Defrost thermostat could be sticking long during defrost while evaporator is also running causing build up of moisture and ice in FC. ; ordrng 1 WPW10352689 (Acu) and 1 W11161901 (Defrost bi metal)
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTE234GPS1 Unit delivered with damaged kick panel. Ordering kick panel ; ordrng 1 WPW10526114 (KICK PANEL )
Near Rochester, NY 14617
James
Job Details: 09/03/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Q1 n. Q2 n. Q3 n. Unit got up to 90 degrees inside refrigerator. Turned on and compressor and fans functioning. Compressor is delayed to turn on. Reset unit and unit began cooling. UI shows actual temp as -5 and fresh food as 80. Thermistor in freezer defective. Can't tell if thermistor is shorting control. Recommend replacing thermistor and seeing if problem is resolved. Preorder controls. ; ordrng 1 240597203 (sensor) and 1 241577505 (invertor) and 1 5303918505 (BOARD)
Near Mount Morris, NY 14510
Dave
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Ohm out fresh food thermistor 5.8k 45 degrees . . 16.6k ohms in freezer at 11 degrees . Checked freezer items freezer is set to 3 degrees item was 3 degrees . Called techline SR 7728717741 . Techline said that the unit tests good . Everything is within range . Adjusted the temps on the UI . Unit tested good .
Near Hilton, NY 14468
James
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Power to diverter and pump. Pump not powering on. Need pump. ; ordrng 1 W11085683 (pump&motor)
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
STACKED LAUNDRY GE GUD27ESSJ0WW Customer stated that unit was leaking significantly during rinse cycle. Ran cycle and discovered that pressure switch is failing to operate properly. Water is coming over top of tub causing issue. Also explained to customer that transmission bearing is going bad causing unit to run very loudly. Quoted customer for switch. Customer is going to consider repair and contact office if they would like to proceed.Quoted :WH12X10530 (switch) $50.00Labor $76.40S&H $15.00
Near Webster, NY 14580
Tanner
Job Details: 09/03/2020
REFRIGERATOR MAYTAG PBF2255HEW "Q1 no Q2 no Q3 no Complaint of intermittent ice. Customer attempted to correct by changing water line to ice maker. Complaint of water line leaking. Confirmed 120VAC to ice maker with door switch closed. When jumping ice maker circuit motor does turn. Customer states only getting 1 cycle of ice per night. Ordering replacement icemaker to address intermittent ice. Ordering water line and fill tube to correct leaky water.Verbal signature acknowledged ; ordrng 1 W11176463 (Water tube with grommet) and 1 WPB5705307 (Tube), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTE234GPS1 Replaced lock panel due to original panel being cracked when unit was delivered
Near Geneva, NY 14456
Dave
Job Details: 09/03/2020
FREEZER WHIRLPOOL WZF34X20DW01 Unit is cooling . Evap fan and heater are working . Has full frost pattern . If problem persists order WPW10383615 defrost thermistor. Did ohm it out and was good .
Near Geneseo, NY 14454
Steve
Job Details: 09/03/2020
WASHER WHIRLPOOL WFW72HEDW0 Replaced bellow for leaking out front of door. The washer tested good
Near Fairport, NY 14450
Steve
Job Details: 09/03/2020
DISHWASHER KITCHENAID KUDE70FXPA5 Tested main control and it failed self test. Quoted for control and ui. The ui May not be needed at the time of repair but will not know for sure until main control is replaced. ; rqstng P&A on 1 W10866118 (cntrl-elec) and 1 WPW10481151 (panel-cntl)
Near Hamlin, NY 14464
James
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL ED22TEXHW00 Replaced valve and tested dispenser and icemaker. Water flow is slow with filter installed. Recommend replacing filter. Unit functions properly. Replaced filter and flushed lines.
Near Brockport, NY 14420
James
Job Details: 09/03/2020
WASHER WHIRLPOOL WFW8620HC2 Replaced pump and ran test 12. Unit functions properly. No leaks found.
Near Pittsford, NY 14534
Steve
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found power to motor but not running Ordering motor; rqstng P&A on 1 W11087376 (pump&motor)
Near Rochester, NY 14618
Steve
Job Details: 09/03/2020
OVEN WHIRLPOOL KOSE500ESS02 "Ordering control fuse for no power to control. Ordering rear fuse for no heat to bake or broil. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Spencerport, NY 14559
James
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 n q2 n. Q3 n. Intermittent operation. Found loose connector on control from user interface. Reconnected and verified operation.
Near Rochester, NY 14620
Steve
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTM354ESS2 "Door is making popping sound when opening. Inspected plastic brace and it is not popping. Found hinges are not tight on pin and door moves up and down when opening. Ordering hinges. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
WASHER MAYTAG MVWC565FW1 Customer stated that unit was failing to spin out properly. Upon inspection discovered that teeth on drive hub were stripped causing issue. Basket was unable to engage. Replaced hub and tested unit. Could not replicate issue once doing so. Unit tested good ; used 1 W10528947 (HUB) from stock
Near Henrietta, NY 14467
Steve
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 The dishwasher was full of water and pump just humming. Removed water and pump. Reassembled and vacuumed drain line. The dishwasher is drai. As expected. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 WPW10545278 HOSE-DRAIN
Near Fairport, NY 14450
Steve
Job Details: 09/03/2020
WASHER MAYTAG MVWX655DW0 Found the nut came lose that holds pulley on and the shroud was starting to wear. Removed and tightened nut with lock tight removed loose part of shroud under pulley. The washer tested good.
Near Rochester, NY 14626
James
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Q1 n. Q2 n. Q3 n. Freezer light not turning on. Found frost in light switch. Defrosted and adjusted freezer door. Mullion is sticking and tearing door gaskets. Ordering gaskets that are on back order. ; rqstng P&A on 2 W10830055 (gasket-fip)s and 1 WP12722815AP (rail-mulln)
Near Rochester, NY 14606
Steve
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Refigerator is cooling as expected
Near Rochester, NY 14611
Steve
Job Details: 09/03/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced compressor and evaporator for no cool. The refigerator s now cooling and working as expected. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
Near Penfield, NY 14526
Tanner
Job Details: 09/03/2020
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Complaint of ice build up in freezer causing door not to close. Inspected FC and bottom of freezer is sheet ice. Drain tube frozen over. Defrosted FC. Removed drain tube and ran water through it. No debris came out of tube however tube is draining slow. Ordering new drain tube.; ordrng 1 undefined (Drain Tube)
Near Lyons, NY 14489
Dave
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit not defrosting in freezer . Found defrost bi metal was open . Tested in diagnostics test 6 . Power going to it but no heat. Order harness . Found hole bottom right of liner took photo . Repaired with perma gum . ; rqstng P&A on 1 W11032800 (motor-evap)
Near Ontario, NY 14519
Evan
Job Details: 09/03/2020
WASHER WHIRLPOOL MVWB835DW4 Unit is producing clicking noise while in agitate upon inspection discovered that gear case shaft is loose inside casing causing unit to produce noise while in spin. Ordering gear case and rotor cover ; ordrng 1 W10811956 (GEAR CASE ) and 1 W10915701 (ROTOR COVER )