Near Rochester, NY 14609
Steve
Job Details: 09/19/2020
WASHER MAYTAG A282 Found timer not sending power to motor. The timer is no longer available. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT and 1 W10820036 SWITCH
Near Penfield, NY 14526
Tanner
Job Details: 09/19/2020
DRYER KENMORE 110.680628 Q1 no Q2 no Q3 no Replaced drive and blower belts. Tested unit and unit tested good. Repair paid in full on initial service call.Verbal signature acknowledged
Near Hilton, NY 14468
James
Job Details: 09/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced gasket and vent parts. Unit leaking with new gasket. Installed original door gasket and unit no longer leaking.
Near Spencerport, NY 14559
James
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door
Near Rochester, NY 14626
James
Job Details: 09/19/2020
FREEZER WHIRLPOOL WRX988SIBM03 Tested unit in diagnostics and everything passed. Disconnected wire connections on icemaker and icebox fan and reseated. Lowered freezer temp. Customer is to monitor. If problem persists replace W10846539
Near Webster, NY 14580
Tanner
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Q1 no Q2 no Q3 no Complaint of loud noise and water on floor. Customer states water in excess of a gallon. Cycled ice maker and ice maker sounded normal. Jumped ice fill circuit and confirmed no water leaking from water lines. Could not reproduce complaint. Advising customer to continue to monitor.
Near Rochester, NY 14610
Tanner
Job Details: 09/19/2020
DRYER MAYTAG MDG9306AWW Q1 no Q2 no Q3 no Complaint of no heat. Started unit and initially had heat but burner did not stay lit. Ignitor is glowing. Needs new coils. Replaced coils. Tested unit and unit tested good.Verbal signature acknowledged ; used 1 279834 (COIL KIT) from stock
Near Irondequoit, NY 14617
Tanner
Job Details: 09/19/2020
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Needs new door W11259006. Customer was advised by Maytag the repair would be covered outside of 1 year warranty. No authorization on hand. No charging service fee as accommodation or customer. If authorization received order door on return visit.Maytag customer Service: tel:+1-800-344-1274
Near Dansville, NY 14437
Dave
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced fan evaporator motor for not cooling unit. Unit is now working as expected.
Near Rochester, NY 14616
James
Job Details: 09/19/2020
RANGE KITCHENAID KFGG500ESS2 Q1 n. Q2 n. Q3 n. Unit takes twice the amount of rime to cook. Found burner intermittently not igniting. Cleaned igniter surface and tightened connections on dsi board and igniter. Tested several times. Customer is to monitor. If problem persists replace dsi board and bake igniter. WPW10511278; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Near Palmyra, NY 14522
Steve
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW3 Replaced lid lock for not always locking and lid lock error code. Calibrated washer and it tests good. ; used 1 W10810403 (LID LOCK ASSY) from stock
Near Marion, NY 14505
Steve
Job Details: 09/17/2020
DISHWASHER MAYTAG MDB4949SHZ1 Found soap stuck in dispenser. Removed soap and dispenser door is working. Left preordered part with customer. Recommended customer run hot water at sink and use high temp wash. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Irondequoit, NY 14622
Tanner
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via auto diagnostics and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14616
Tanner
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Customer stated they cancelled appointment
Near Rochester, NY 14606
Tanner
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7500GC2 Q1 no Q2 no Q3 no Dispatched to repair dryer under warranty however customer complaint is for washer. Customer advised with no proof of purchase I cannot service washer under warranty. Customer declined COD service.
Near Rochester, NY 14620
Tanner
Job Details: 09/17/2020
DRYER MAYTAG MEDX550XW0 "Q1 no Q2 no Q3 no Complaint of no heat. Ran unit and heat never turns on. Checked power and found L2 on block has burnt. Checked power at block and did not measure 220V. Checked power at plug and measured 209VAC at L1 and L2 and 120VAC to ground from L1,L2. Replaced terminal and power cord. Tested unit and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL , used 1 PT500 (Power cord) from stock"
Near Pittsford, NY 14534
Tanner
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Replaced UI and control. Tested unit via auto diagnostics cycle and unit tested good.Verbal signature acknowledged.
Near Shortsville, NY 14548
Steve
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found some frost on interior of freezer. Light switch was stuck closed. Removed frost and caulked liner. The refigerator tests good
Near Clifton Springs, NY 14432
Steve
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Found heater wire was unplugged causing unit to not defrost. Plugged in wire and heater works. Defrosted and refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Rochester, NY 14617
James
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 Q1 n. Q2 n. Q3 n. Unit not cooling due to frozen fresh food evap. Defrosted evap and changed defrost to 8 hour. Checked door seals Replaced evap thermistor and defrosted evap. S16360 for labor; used 1 W10383615 (
Near Rochester, NY 14617
James
Job Details: 09/17/2020
DISHWASHER FRIGIDAIRE FGHD2465NF1A Replaced broken cable on lh side and reused original spring. Replaced lower door seal.
Near Rochester, NY 14606
Evan
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW1 Customer stating that unit will not advance cycle and lid will not lock. Checked for error codes. Unit displaying code f5e2 for lid lock failure discovered that lock will not actuate during test cycle but will work in manual test mode. Replaced control and tested unit again. Lock is now actuating as it should during test cycle and all other cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL
Near Honeoye Falls, NY 14472
Dave
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Ice maker fill tube was frozen . Checked customer water pressure was good . Defrosted fill tube . Defrosted ice build up in freezer section . Tested unit . Tested good
Near Pittsford, NY 14534
Dave
Job Details: 09/17/2020
DISHWASHER FRIGIDAIRE FGHD2433KW1 Unit not draining . Found a piece of glass instead drain pump . Removed glass and tested unit . Tested good
Near Rochester, NY 14617
James
Job Details: 09/17/2020
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Unit has been making ice since last Visit. Customer opted to not repair. Refund credit of 104.99 for part
Near Rochester, NY 14607
James
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not cycling. Jumped icemaker and it cycled without energizing heater. Replaced icemaker and verified operation. Allow 24hrs for unit to harvest ice.
Near Rochester, NY 14609
Tanner
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Q1 no Q2 no Q3 no Replaced water line. Tested un it and unit tested good. Verbal signature acknowledged
Near Pittsford, NY 14534
Dave
Job Details: 09/17/2020
RANGE GE JGB281DER2WW Found the burner peep hole was clogged . Cleaned and tested unit tested good .
Near Rochester, NY 14620
Dave
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Used touch paint on inner microwave for sparking .tested unit . Tested good .
Near Williamson, NY 14589
Steve
Job Details: 09/17/2020
WASHER WHIRLPOOL MVW7230HC0 Found f1e2 and f7e4 errors. Found motor failed resistance check. Ordering motor. ; ordrng 1 W11195971 (STATOR MOTOR)
Near Rochester, NY 14625
Evan
Job Details: 09/17/2020
REFRIGERATOR KENMORE 106.731843 Customer stated that unit was leaking from water line on machine. Upon inspection discovered pin size hole in fill line causing issue. Trimmed hose and reseated in connector. Could not replicate leak after doing so. Unit tested good
Near Sodus, NY 14551
Steve
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Sr# 7728824611Fresh food section evaporator was frosted and iced up. Removed frost. The pantry damper door broke from ice build up. Ordering evap cover, drip tray, ui and damper with supports. ; rqstng P&A on 1 W10389149 (support) and 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10248595 (DAMPER ) and 1 WPW10277799 (harns-wire) and 1 WPW10537710 (pan-drip)"
Near Fairport, NY 14450
Evan
Job Details: 09/17/2020
DISHWASHER MAYTAG MDB4949SHZ0 Customer stating that spring is missing for dispenser door. Discovered this was correct door was sliding freely due to spring missing. Replaced dispenser and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Macedon, NY 14502
Evan
Job Details: 09/17/2020
RANGE MAYTAG MET8800FZ01 Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good
Near Geneva, NY 14456
Steve
Job Details: 09/17/2020
WASHER ROPER RTW4516FW All the posts on the console are broken.. ordering control and both switches. ; ordrng 1 W10859568 (switch-cyc) and 1 W11170318 (CONTROL ) and 1 WPW10414398 (switch-cyc)
Near Fairport, NY 14450
Evan
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF320PADS1 Replacing console due to customer failing to be able to select functions on keypad. Replaced console and tested unit. Unit now responding to commands as it should. Has customer test unit also. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8100BW0 Customer stating that unit is very noisy while in spin. Upon inspection discovered that bearing is failing causing noise. Used bearing kit and replaced upper and lower bearing drive shaft and seals. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14606
Dave
Job Details: 09/17/2020
REFRIGERATOR AMANA ART308FFDW03 Unit cooling when arrived . Found frost build up everywhere inside the freezer section. Found fresh food gasket was not pushed in all the way and could be letting air in . Checked evaporator and had frost pattern . There was a ball of ice around the cap tube . Defrosted evap and ran unit . Unit is developing frost pattern but very slow . Customer will monitor unit . If unit is not cooling then unit may need seal system work .
Near Rochester, NY 14616
James
Job Details: 09/17/2020
WASHER AMANA NTW4516FW1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. Customer has to reset power. Plugged unit in and it resumed last cycle. Lid unlock Fault. Cleared code and tested. Found tub bottoms out onto floor due to worn suspension. Could not replicate other issues. Customer is to monitor. If problem persists pre order W11307244Sc 93.50W10780045 80.00Labor 106.95Shipping 15
Near Rochester, NY 14616
James
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Q1 n. Q2 n. Q3 n. Unit shakes off balance and doesn't finish cycle. No error codes. Found suspension not seated all the way. Corrected and adjusted feet. Ran calibration and spin cycle. Unit functions properly.
Near Victor, NY 14564
Dave
Job Details: 09/17/2020
WASHER FRIGIDAIRE FAFW4011LW0 Drain hose is cracked . The drain hose goes through the whole machine and to replace to have to open the whole unit to change . Quoted to fix unit . They will think about repair . Unit is in a closet and will have to be removed to fix . Billing customer for this one time . L14 labor rate .; rqstng P&A on 1 134963200 (hose)
Near Rochester, NY 14610
Evan
Job Details: 09/17/2020
DRYER WHIRLPOOL WED8740DW0 "Customer stating that unit is not drying items properly. Unit will shut off before items are dry. Tested moisture sensor using test 5 on tech sheet. Sensor tested good. Took resistance reading of outlet thermistor at multiple temperatures. Thermistor tested good. Is both test good tech sheet calls for replacement of control. Ordering control. Advised customer that they can use timed dry setting until tech returns ; ordrng 1 WPW10654005 (CONTROL ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
Near Spencerport, NY 14559
James
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 n. Q2 n. Q3 n. Unit not washing. 120v to pump and water leaking from vent. Need pump and vent gasket. ; rqstng P&A on 1 W11085683 (pump&motor) and 1 WP8269259 (gasket)
Near Rochester, NY 14626
James
Job Details: 09/17/2020
WASHER MAYTAG MVW6230RHW0 "Q1 n. Q2 n. Q3 n. Complaint of unusual noise and unit goes off balance. F0e4 water temp error. Tested diagnostics and found clutch making loud noise when engaging and transmission has play in it when agitating. Tub shakes when washer is in spin cycle with no clothes in it and feet leveled. ; ordrng 1 W11423758 (GEARCASE), dspstn on spec-tagged invntry: 1 W10721967 CAM"
Near Rochester, NY 14626
James
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Q1 n. Q2 n. Q3 n. Door not closing properly. Squeaking when door is opened. Burn spot on door panel. Adjusted rollers and tested. Door no longer squeaking. Door will not close on its own with fridge level. Unit was delivered with a burn spot that looks like a weld mark on the front. Need door. Used washers; ordrng 1 LW10648584 (dor-fip), dspstn on spec-tagged invntry: 2 WP489467 WASHER"
Near Rochester, NY 14624
Dave
Job Details: 09/17/2020
DRYER KENMORE 11097088601 "Tension pulley is seizing . Replaced pulley ,rollers and belt. Cleaned inside unit . Unit tested good . ; ordrng 2 349241T (support,roller)s, dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER , used 1 661570V (BELT) from stock"
Near Rochester, NY 14624
Dave
Job Details: 09/17/2020
WASHER KENMORE 11047088600 Wash is filling with water even when not in use . Unit needs new water valve . Ordering valve . Customer is paid in full ; ordrng 1 WP8182862 (valve)
Near Rochester, NY 14607
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Order icemaker WPW10261234; ordrng 1 WPW10261234 (icemaker)
Near Rochester, NY 14626
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Q1 n. Q2 n. Q3 n. Half leds not turning on and water splashes out of dispenser. Replaced led in freezer and resolved light issue. Called tech line for dispenser. SR 7728796358. They recommend changing dispenser tube and valve. ; ordrng 1 WPW10341329 (VALVE) and 1 WPW10499015 (tube-water), dspstn on spec-tagged invntry: 1 W10695459 MODULE"
Near Rochester, NY 14626
James
Job Details: 09/15/2020
WASHER WHIRLPOOL WTW8540BW1 Top rusting. Customer would like it replaced. Sc paid on microwave. ; ordrng 1 W11211508 (top)
Near Geneseo, NY 14454
Dave
Job Details: 09/15/2020
DISHWASHER AMANA ADB1400AGB1 Found unit not powering on. Found the plug that feeds the control power was loose . Reattached and tested unit in diagnostics. No errors . Unit tested good.
Near Rochester, NY 14624
Dave
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 5 degrees in freezer . 30 in fresh food section . Food the left side of the fresh food gasket will get passed the cabinet. It keeps catching on the cabinet and folding over . Heated gasket so that it is flat but still will not close properly. Called techline SR 7728798491 to report it . Sealed liner on both fresh food and freezer . Heated gasket on fresh food section and put petroleum jelly on the cabinet to help with gasket closing . Door is now sealing as expected. There was some ice forming inside the freezer . Customer will monitor
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Q1 no Q2 no Q3 no Complaint of dishes not clean. Following stored error:F2E1 stuck key. Ran service diagnostics cycle. Fill volume is correct. Water temperature is adequate when water is primed at sink. Diagnostics cycle completed without issue. Reviewed use and care with customer. Customer is using rinse aid and pod soap tablets. No repair recommended for this unit. Advised customer to not rinse dishes off when using Pro Wash. Wash cycle may be ending itself early due by sensing clean water.Verbal signature acknowledged.
Near Penfield, NY 14526
Tanner
Job Details: 09/15/2020
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Removed and defrosted ice. Replaced fill tube. Advised customer to monitor floor of freezer cabinet for sheet ice.Verbal signature signature.; used 1 W11084807 (Fill tube) from stock
Near Spencerport, NY 14559
Steve
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Ordering led for led out on ice box. Ordering fan for inconsistent temps in fresh food section. The unit was set to 34 in fresh food section and the food items were 38. The freezer tested good. Ice was In The bin. Ordering evap fan for odd sounding fan when it starts up. ; ordrng 1 W11224591 (FAN) and 1 W11462342 (LED MODULE)
Near Rochester, NY 14615
Evan
Job Details: 09/15/2020
DRYER WHIRLPOOL WED7500GC0 Customer stating that units door will not shut. Upon inspection discovered that door strike was broken causing door not to stay shut. Replaced strike and tested door. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
REFRIGERATOR MAYTAG PBF2255HEW Q1 no Q2 no Q3 no Replaced icemaker and water lines. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Near Hilton, NY 14468
James
Job Details: 09/15/2020
WASHER WHIRLPOOL WTW5600XW0 Q1 n. Q2 n. Q3 n. F7e6 f7e7 f0e5 motor hums and doesn't rotate. Replaced capacitor and tested. Recalibrated control and ran drain and spin successfully. ; used 1 W11395618 (CAPACITOR) from stock
Near Rochester, NY 14612
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL ED5KVEXV200 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Cleaned drain with steamer and verified its clear.
Near West Henrietta, NY 14586
Steve
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL MFF2258VEW3 Found freezer evaporator not defrosting. Put in manual defrost and heater turned on. Replaced control and removed frost. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
RANGE FRIGIDAIRE LGEF3045KFJ Customer stating that unit is shutting off on its own during bake cycle. Checked incoming voltage to unit. Unit is receiving 240v. Ran test bake cycle and monitored incoming voltage. Observed unit during bake cycle for 45 mins could not replicate issue at this time. Technician did reset control before servicing. Part is on backorder. Tech recommended to customer to monitor unit to see if issue persists if so technician will return with part. 5304495520 (control) Quoted for repair....(5304495520) Control $ 170.00S&H $ 15.00Labor $76.40
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
COOKTOP KITCHENAID KICU509XBL00 Replacing module due to Line 1 fuse blowing on original module. Service pointer W10556232A calls for module replacement. Replaced module and tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Removed ceiling in fresh food section and tested for leaking when running water dispenser. Found no leaks. Test with filter installed and not installed. ; dspstn on spec-tagged invntry: 1 WP2300868 FITTING
Near Rochester, NY 14618
Steve
Job Details: 09/15/2020
RANGE WHIRLPOOL WEE750H0HZ1 Replaced ui for erratic operation. Covered under appliance tec warranty
Near Rochester, NY 14624
Steve
Job Details: 09/15/2020
RANGE GE JGB720SEJSS Replaced weak ignitor for slow start and gas smell. The range tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14612
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAW12 "Inspected unit. Found water lines frozen in ceiling. Icemaker allowing fan to run too much and icemaker motor excessively loud. Replaced icemaker and tested. Unit cycles and fills in diagnostics. Found emitter led turns off after several minutes and will come on Called tech line SR 7728800828 they said issue is most likely a fresh food air leak from icemaker. Rechecked icemaker adapter seals and verified its installed correctly. Customer is to monitor. If water lines freeze, then replace adapter seals. 212643"
Near Rochester, NY 14612
James
Job Details: 09/15/2020
DRYER WHIRLPOOL WED4950HW "Q1 n. Q2 n. Q3 n. Unit thumps during use. Replaced rollers and found belt had a chunk missing. Replaced belt and tested. ; used 1 341241 (BELT), and 1 349241T (ROLLER-SUPPORT 2PK) from stock"
Near Rochester, NY 14612
James
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL MDB7959SHZ1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. No power to pump. Disconnected harnesses from control and reconnected and unit functions properly. Customer is to monitor if problem persists replace control board
Near Rochester, NY 14612
James
Job Details: 09/15/2020
OVEN MAYTAG MGR6600FZ0 Q1 n. Q2 n. Q3 n. Complaint of loss of ignition after preheat. Swapped the bake and broil terminals on the dsi board and tested. Bake ignites quicker than previously. Preheated oven to 350. Unit consistently igniting. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
DISHWASHER KITCHENAID KDTM354DSS5 Replacing heater due to ceramic coating coming off of heater causing burning smell inside unit. Replaced heater and tested unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF760SADT0 Replacing wash motor and drain pump due to unit leaking from seal on wash motor onto drain pump causing pump not to function. Replaced wash motor and drain pump. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
DISHWASHER KITCHENAID KDFE104DSS0 Customer stated that unit is failing to drain after pump has been replaced. Discovered that connector for pump was not fully seated causing intermittent drain issue. Reseated connector into clip. Tested unit. Could not replicate issue once doing so. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Q1 no Q2 no Q3 no Replaced ice auger. Tested unit and unit tested badly. Placed probes in ice motor connectors and with door switch and ice paddle down measured 1.7 VACSR7728801343- performed several voltage tests on ice motor circuit. Ruled that there is a breakdown in harness within the liner of the unit. This is not a repairable part. Ticket sent to technical lead for review. If further tests required a tech line rep will reach ATEC. Advised contact from Whirlpool if a repair cannot be made.Verbal signature acknowledged.
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
DRYER MAYTAG MEDC200XW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and unit tested good. Ran unit in high heat on timed dry and heat cycles on and off properly. Stick probe down vent of dryer and measured the following:188145203164210159214No repair recommended for machine. Advised servicing vent to improve dry times.Service covered under 94950.
Near Pittsford, NY 14534
Tanner
Job Details: 09/15/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Replaced acu. Defrosted unit. Customer will continue to monitor.Verbal signature acknowledged.
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 0 in the freezer and 38 in fresh food section. Found the fresh food led on the top under the ice maker shorting out . Found it had a bad connection. Was able to correct connection issue and led lights are now working . DC short could cause ice maker to be intermittent. Ice maker had no error codes in diagnostics. Ice box fan is working and ice bin thermistor tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freshfood evap is frozen over door gaskets are sealing . Tested thermistors in diagnostics tested good . Following service pointer W11092686E . Changed defrost mode to basic from adaptive. Everything else checked out . Service pointer covers S16360 labor . Defrost thermistor on fresh food was not in the correct location according to service . Moved and foil taped and zip tied . Ran test four 3 way valve is working . Added screws to evap cover . Unit tested good . If problem persists order W11089931; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER , used 1 W11033168 (HARNESS) from stock"
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR MAYTAG MFI2269FRZ02 3 degrees in freezer set to -3 . Fresh food 30 degrees but set at 38 both thermistors are reading the correct temperatures . Checked damper operation it is working. Found the humidity control was not on which could leave the freezer gasket to be open . All other gaskets are sealing . Turned humidity control on . Adjusted temperatures to freezer to 0 and 38 in fresh food . Customer will monitor .
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Replaced bracket and ice lever . Tested unit , tested good ."
Near Macedon, NY 14502
Dave
Job Details: 09/15/2020
OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good
Near Rochester, NY 14624
Steve
Job Details: 09/15/2020
WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Reset control and washer is working now.
Near Avon, NY 14414
Steve
Job Details: 09/15/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced actuator for broken gears and not shifting. The washer tests good; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Nunda, NY 14517
Steve
Job Details: 09/15/2020
WASHER MAYTAG MVWC465HW2 Found long fill error code. The washer is on a well and the cold water valve was plugged. Removed debris and washer checks good.
Near Rochester, NY 14624
Steve
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated the back wall of the freezer is frosting/icing up. Customer has cleaned it off previous. The vent to fan was iced up on arrival. Inspected evaporator area and it has good frost pattern. No penetration letting warm air In. Caulked liver where cabinet meets liner. The rails were hard to open. Cleaned rails. The customer is going to monitor.
Near Rochester, NY 14612
James
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFE104DSS0 Q1 n. Q2 n. Q3 n. Complaint of unit leaking. Ran unit and it did not leak. Water stains underneath sump assembly. Customer is to monitor if problem persists replace sump. WPW10605057 149.00Sc 93.50Labor 106.75Sh 15364.25 plus tax
Near Webster, NY 14580
Tanner
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Replaced ACU. Verified J3 connection is present. Ran auto diagnostics and completed without issue. Had customer start a wash cycle and unit filled and advanced into wash without error. Customer will be contacted when drain pump has arrived.Verbal signature acknowledged.
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF750SAYB0 Replacing drain hose ext due to extension being severely clogged causing unit to run a long drain cycle and leave water in bottom of unit at end of cycle. Replaced hose. Tested unit. Unit tested good
Near Hemlock, NY 14466
Dave
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Items freezing in fresh food section . Found fresh food and freezer gaskets torn . Ordering gaskets and ice maker for not cycling . Customer has refrigerator on RO system . Customer is going to make sure that the pressures are correct according to user guide for the unit .; ordrng 1 WPW10436248 (gasket-fip) and 1 WPW10436250 (gasket-fip) and 1 W10884390 (icemaker)
Near Churchville, NY 14428
Steve
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW1 Found agitator is broken free inside gearcase and moves freely even on spin. The cost of repair will outweigh new machine.
Near Hilton, NY 14468
James
Job Details: 09/11/2020
WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit stuck on spin cycle. Reset control and recalibrated. Ran diagnostics test cycle successfully. Customer is to monitor if problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL MHW8630HC0 Unit is producing a squeak when unit is spinning at low speeds. Discovered that left side panel of machine is where noise can be heard. Confirmed all screws are right and secure. Noise is continually there regardless of changes. Discovered that noise is actually coming from pedestal bracket. Attempted to tighten bracket but unit is still producing noise. Ordering bracket ; ordrng 1 WPW10169550 (REAR BRACE )
Near Penfield, NY 14526
Tanner
Job Details: 09/11/2020
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of no hot water during hot water washes. Ran hot water valve via manual diagnostics and water valve opens. Water was not hot. Customer states they prime water at utility sink before running. Ran valve til water was hot. Following stored errors:F0E4 Spin limited by water temperatureSR7728775811- measured resistance of water valve thermistor At 179 ohms. Advised to replace valve assembly and if that does not resolve to order control.Replaced water valve assembly and tested unit. Unit tested good.Verbal signature acknowledged.; used 1 W11165546 (Valve assembly) from stock
Near Canandaigua, NY 14424
Dave
Job Details: 09/11/2020
DISHWASHER FRIGIDAIRE FGHD2465NF1A Adjusted the dishwasher in the hole . Unit closes right .
Near Fairport, NY 14450
Tanner
Job Details: 09/11/2020
DRYER WHIRLPOOL WED4950HW0 Q1 no Q2 no Q3 no Replaced motor and blower fan. Tested unit and unit tested good.Verbal signature acknowledged
Near Hilton, NY 14468
James
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF520PADM3 "Q1 n. Q2 n. Q3 n. Unit started smoking during cycle and overflowing onto floor. Found harness melted and main power connections to control. Door vent seal failed and leaking into door. Need harness, control, vent parts, and fill valve. ; rqstng P&A on 1 W10566921 (harns-wire) and 1 W10804115 (cntrl-elec) and 1 W11175771 (valve-inlt) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
COOKTOP KITCHENAID KGCT305GBL1 Customer stating no burners are sparking when actuating valve. Discovered that module is failing to send spark to harness. Ordering module ; ordrng 1 WP8053421 (SPARK MODULE )
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL LSQ9264HQ0 Unit would not agitate due to agits being worn causing issue. Replaced agits unit now agitating as it should. Labor and S/C fee on job 94534; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
Near Hilton, NY 14468
James
Job Details: 09/11/2020
DRYER WHIRLPOOL MGD7230HW0 Q1 n q2 n. Q3 n. Unit intermittently makes thumping noise. Found blower wheel cracked. Need blower wheel ; ordrng 1 WP697772 (blower wheel)
Near Farmington, NY 14425
Dave
Job Details: 09/11/2020
OVEN WHIRLPOOL WEG745H0FS0 Replaced burner baffle for being warped and uneven cooking .checked flame from burner has good flame and no holes in burner .. Tested unit tested good .
Near Rochester, NY 14626
James
Job Details: 09/11/2020
FREEZER MAYTAG MQF1656TEW01 Q1 n. Q2 n. Q3 n. Unit not cooling. Appears to have thawed out and refroze. Defrost drain clogged. Evap fan not running. Power to fan. Need fan. Left unit unplugged. Don't recommend that customer consumes food due to thawing out. ; rqstng P&A on 1 WP3-60336-001 (motor-evap)