Local Reviews
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David L.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Called tech line. Agent requesting to change fresh food thermistor and set fridge to 38 and freezer to 2 degrees once new thermistor is installed.; ordrng 1 W10316760 (thermistor)
David L.
REFRIGERATOR MAYTAG MRT118FFFH00 Unit is running warm is the fresh food section. Evaporator does not have a uniform frost pattern. Replacing evaporator.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)
Evan E.
DRYER MAYTAG MDG308DAWW "Customer stated unit was noisy while running. Upon inspection discovered idler pulley , rollers and glides were all worn. Recommending replacement of all parts Replaced all parts Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT"
Evan E.
WASHER WHIRLPOOL WTW5800BW0 Customer stated unit was making grindining noise while agitating. Unit would only make noise under load. Checked for codes . Unit displaying f0e2 error code. (Oversuds) ran diagnostic cycle unit completed as it should. Ran normal cycle with load. Unit is not adding enough water. Blew on pressure hose line to confirm hose wasn't clogged. Ran deep water wash with load unit filled as it should. Suggesting to customer to use deep water wash and bulky items setting due to amount of towels they are washing. Unit testing good otherwise Have yet to collect service call feeBilling customer
Gary T.
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced door seal that was leaking, checked okay.; used 1 W10300924V (GASKET) from stock"
Gary T.
OVEN KITCHENAID KEBS109BSS00 "Thermal fuse is open, customer is familiar with repair and is replacing thermal fuse on their own. Charged service call."
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBB The freezer evaporator has good frost pattern. The bread was a little soft. The compressor was running and turned off and back on good. The power is good. At this time the refrigerator is working as expected. The customer is going to monitor.
Dave F.
MICROWAVE WHIRLPOOL WMH31017HB2 Microwave is damaged frame is bent . Microwave is unrepairable . Called techline To document SR 7724469149 . Called trade team . Documented damage.
Gary T.
DISHWASHER WHIRLPOOL WDF110PABB5 "Unit needs wash sump assy, cost of repair is more than cost of dishwasher. No repair."
Steve M.
WASHER MAYTAG MVWB725BW0 Found the rotor bolt to that holds rotor to the motor was loose causing an F51 error code. Removed rotor and added lock tight then reinstalled. Tested washer with large blanket and the washer tested good.
Steve M.
REFRIGERATOR ROPER RS20DKXFW00 Replaced door gaskets. Found the doors are warped and not closing. Called dave and let him know.
Steve M.
WASHER MAYTAG MVWC465HW0 Replaced lid lock for not locking. The washer tested good.
Dave F.
WASHER WHIRLPOOL WTW8800YC0 Washer not draining . F32 Error code . Drain pump is humming . Drain pump seized . Replaced drain pump tested washer tested good .
Dave F.
REFRIGERATOR WHIRLPOOL ABB2524DEW Replaced freezer door switch due to being broken . Tested unit. Tested good .; dspstn on spec-tagged invntry: 1 12002646 SWITCH
Dave F.
WASHER WHIRLPOOL WTW5000DW1 Error codes F5E1 lid lock failure and F8E1 Long fill no fill . Tested washer not getting hot water . Checked water line coming in . There is water but its slow ? Turned was on cycle to hot . Cold water coming in . Calibrated unit . Tested in auto diagnostics. Washer is now filling with hot and cold water .
Evan E.
WASHER WHIRLPOOL LTE6234DQ0 Unit was not engaging into spin motor was buzzing when Turing timer to spin portion of cycle. Suspecting start capacitor was failing to allow motor to run. Installed capacitor unit still would not spin. Installed new motor Ran test cycle Unit tested good Labor is ATEC warranty Just charging for partPlease reimburse $50.76 to customer for capacitor cost
David L.
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Installed air handler kit due to ice room freezing.
David L.
WASHER GE WCH6800J1MR Bellow is torn near the bottom in the front.
David L.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Replaced RC thermistor and control due to items freezing in the fresh food section. Customer to monitor.
David L.
RANGE JENN AIR JDS9860CDS02 Replaced console due to unit not responding to selections. Unit tested good.
David L.
WASHER ROPER RTW4516FW1 "Unit was making a loud noise to due shifter not moving into the correct position in agitate. Replaced actuator. Noise went away. Tested and calibrated unit. ; dspstn on spec-tagged invntry: 1 W10721967 CAM , used 1 W10913953 (ACTUATOR) from stock"
David L.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced fab blade and insulated shroud with sealer. Could not replicate noise. Changed grille as well. Customer to monitor. Atec warranty.
David L.
WASHER WHIRLPOOL WTW4850HW1 Replaced drain pump that had a stripped impeller. Unit tested good.
David L.
DISHWASHER WHIRLPOOL WDF550SAFW Replaced motor and clamps due to leak. Leak went away after repair.
Steve M.
WASHER WHIRLPOOL WTW7300DW0 Customer complaining of cycles taking longer than normal. Found the wash plate was loose. Tightened the bolt with lock tight and the washer tested good.
Shaiman C.
DRYER KENMORE 110.967427 "Replaced thermal fuse, unit testing good. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR"
Dave F.
WASHER MAYTAG MHW5500FW0 "Washer leaking a little water outside of the door . Found debris on the glass wasn't sealing the bellow tight causing water to pass though . Tested unit in auto diagnostics. Tested good , tested unit with clothes . Tested good ."
Gary T.
DRYER WHIRLPOOL WGD72HEDW1 "Replaced squeaking idler pully, tested okay.; dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER"
Shaiman C.
DISHWASHER WHIRLPOOL WDTA50SAHN0 Bottom support is bent. Replacing support.; ordrng 1 WPW10681564 (support)
Evan E.
WASHER WHIRLPOOL WFW8300SW04 Customer stated unit was not draining upon inspection discovered that unit was displaying f01 code. (Drain pump) Inspected drain pump found filter full of debris Cleared filter Ran multiple test cyclesUnit tested good Draining as it should ; dspstn on spec-tagged invntry: 1 WPW10730972 PUMP
Evan E.
WASHER KENMORE 417.404127 Customer stated unit is not draining again. Upon inspection discovered that once timer is getting to final spin portion on cycle unit is shutting off and not draining water.pump itself is working as it should. Ordering timer ; ordrng 1 137394200 (timer)
Gary T.
WASHER WHIRLPOOL WTW7040DW0 "Seal is bad on the transmission and the bearing is noisy, ordering transmission kit.; rqstng P&A on 1 W10811956 (drum assy)"
Gary T.
WASHER WHIRLPOOL WTW4815EW0 Ordering struts to correct out of balance condition and cam assy to repair grinding sound. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10780045 (suspension)
Gary T.
RANGE WHIRLPOOL WFG550S0HZ1 "Front left burner is not lighting, ordering burner cap, office holder.; ordrng 1 W11197500 (ORFICE HOLDER) and 1 WPW10515455 (burnr-head)"
Steve M.
MICROWAVE WHIRLPOOL WMH31017AS3 Replaced main control for vent light not turning off. 5e light works as expected. The vent trim was broken during repair. Ordering trim. ; ordrng 1 W10571504 (grill-vent)
Steve M.
REFRIGERATOR WHIRLPOOL WRS322FDAM01 Found the drain pan is periodically leaking. Ordering drain pan. Found the filter is stuck in housing and part of housing is broken. Ordering housing. Bring filter on return visit and customer will pay for filter. ; rqstng P&A on 1 WPW10614158 (tray-evap)
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found motor to the ice-maker not finding home position causing it to get stuck in harvest. Ordering ice maker. ; ordrng 1 W10873791 (icemaker)
Evan E.
WASHER MAYTAG MVWC565FW0 Customer starting unit will not stop filling. Unit is displaying shifter fault error codes and overflow condition fault. Pressure switch oncontrol is failing to sense amount of water in tub unit just continues to add water. Unit is also failing to sense speed basket is moving at . Tachometer on shifter is failing. Ordering control and actuator ; ordrng 1 W10913953 (actuator) and 1 W11116594 (cntrl-elec)
Dave F.
DRYER WHIRLPOOL MEDE201YW0 Dryer not heating tested heating element tested bad . Needs element WP8544771. Thermostat and cut off 279973 and thermistor WP8577274.; ordrng 1 279973 (cutoff-tml) and 1 WP8544771 (element) and 1 WP8577274 (thermistor)
Shaiman C.
WASHER AMANA MVWC565FW1 F5E2 F0E2 upon arrival. Lit lock is not responding as it should in manual diagnostics. Will not run auto diagnostics due to malfunction of lid lock. Replacing latch.; ordrng 1 W11162438 (CONTROL) and 1 W11307244 (LATCH)
David L.
WASHER MAYTAG MVWB766FW1 Unit making grinding noise during spin and agitate. Replacing gear case.; ordrng 1 W10811956 (drum assy)
Gary T.
OVEN JENN AIR JJW3830WP02 "Repaired pinched wire to lower door latch assy, replaced slow middle fan. Ran and tested unit, unit is working."
Dave F.
WASHER WHIRLPOOL WTW6300SW0 Suspension was very loose . Replaced suspension and tested washer in auto diagnostics. Washer tested good .; dspstn on spec-tagged invntry: 1 W10820048 SUSPENSION
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Replaced evaporator and heater for open heater causing unit to not defrost and warm temps in fresh food section. The refrigerator tested good.
Dave F.
FREEZER WHIRLPOOL MZF34X16DW01 Freezer door is warped . No physical damage. Customer states that the ice build has been happening since they purchased the unit . Called Techline SR 7724459468 . Techline doc. Called trade care team . Auth code mjijzjiap1 parts covered . Ordering door W10746780. Call customer when door comes in. ; ordrng 1 W10746780 (dor-fmd)
Dave F.
DISHWASHER GE GLD6700N10WW Drain hose had debris in the line as well as inside the dishwasher. Removed debris blocking drain up . Ran unit in a couple of cycles to get things loose. Dishwasher is now draining .
Dave F.
DISHWASHER FRIGIDAIRE LGBD2431NF0B Replaced bottom door gasket for falling off . Tested dishwasher. No leaks . Tested good .
Dave F.
DISHWASHER GE GLD6700N10WW Drain hose had debris in the line as well as inside the dishwasher. Removed debris blocking drain up . Ran unit in a couple of cycles to get things loose. Dishwasher is now draining .
Steve M.
REFRIGERATOR KENMORE 106.536443 Found the motor to ice maker is only getting 101 volts. Reset power to refrigerator and customer is going to monitor. If problem persists preorder W10757851
David L.
RANGE WHIRLPOOL KSDG950ESS0 Drawer is dented. Ordering drawer. ; ordrng 1 W11098455 (panel-drwr)
Dave F.
DISHWASHER KITCHENAID KDFE304DBL1 Door gasket is torn . Called new leaf. New leaf said the model didn't match but the serial did . Sent new leaf picture of model serial . Said that they will get that changed said go ahead with repair and they will send auto code in invoice. Replaced gasket tested dishwasher. W10300924V Tested good .; used 1 W10300924V (GASKET) from stock
Dave F.
RANGE GE PB975SP5SS Clock button not working . Control is discontinued WB27T11328 . No damage and everything seems to be working as expected. Spark may have been from customer unplugging unit and having a burner on while doing so .
David L.
WASHER MAYTAG MVWB766FW0 Unit is making a grinding noise during spin. Replacing gearcase. Unit under 5 year standard warranty. ; ordrng 1 W10811956 (drum assy)
David L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Re installed detergent lid that the coming off. Unit tested good.; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
David L.
RANGE WHIRLPOOL WFG540H0ES1 Oven not lighting consistently. Bake ignitor is weak and not always lighting the burner. Ordering ignitor; ordrng 1 WPW10324262 (igntr-oven)
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Light switch contacts were broken which was interrupting proper operation of the damper. Repaired switch. Customer to monitor
Steve M.
WASHER MAYTAG MVWX655DW0 Replaced wash plate for stripped wash plate causing no spin. The washer tested good.
Steve M.
OVEN WHIRLPOOL WFG515S0EW1 Replaced main control for no power to bake or broil. The control came in black. The customer said that was good as long as it worked. The range tested good.
David L.
WASHER WHIRLPOOL WFW9550WW10 The spindle has broken and damaged the rear bearing front tub and bellow. Ordering tub parts; rqstng P&A on 1 W10250762 (tub-outer) and 1 W10772619 (tub-outer) and 1 WP8182119 (bellow) and 1 WPW10283352 (basket)
Steve M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced evaporator fan motor for getting power but not running. The refrigerator tested good. ; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP
Steve M.
WASHER WHIRLPOOL WFW9050XW00 Replaced bellow for leaking. The washer tested good. G.
David L.
DRYER MAYTAG MEDB835DC3 Replaced console due to unit not turning on. Unit tested good after install.
Gary T.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Customer was use to a different brand fridge that pulled out differently, unit is checking okay, customer education.."
Gary T.
REFRIGERATOR MAYTAG MFT2778EEZ00 "Called tech line butch, SR# 7724458266. Per tech line, made sure thermistor ohmed out okay 8.8k, made sure it was in right position, make sure evaporator cover was tight to evaporator for correct airflow. Defrosted evaporator advise customer to let maytag know if problem persists."
Gary T.
RANGE WHIRLPOOL WEG750H0HZ0 Unit intermittently does not send. Signal to the gas valves and igniter board. Called customer and preordered appliance manager.; ordrng 1 W11205353 (APPLIANCE MANAGER)
Gary T.
DISHWASHER KITCHENAID KDTM404ESS1 Repaired seal that was falling out of the detergent dispenser. Tests okay
Gary T.
DISHWASHER GE GHDT168V00SS "Replaced leaking watervalve, valve checked okay, no leaks, dishwasher checked okay."
Dave F.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "W10739629 called techline SR7724441074 . Techline suggested if heater isnt turning on by itself to order user interface W10865869. Also gaskets for icemaker W10739629, WPW10280988 , WPW10320706 and another heater W11087201. ; ordrng 1 W10739629 (gasket) and 1 W10865869 (cntrl-elec) and 1 W11087201 (heater) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket)"
Gary T.
DRYER MAYTAG MEDX6STBW1 "Replaced missing pully on dryer motor not allowing the dryer to tumble, tested okay.; dspstn on spec-tagged invntry: 1 WPW10198086 BELT"
Gary T.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Ordering and replacing loud damper door.; ordrng 1 WPW10196393 (damper control assy)
Gary T.
OVEN WHIRLPOOL KSDG950ESS1 Repaired open neutral at terminal block causing stove not to turn on.
Steve M.
REFRIGERATOR GE GFE29HME ES Replaced fresh food fan for not cooling in fresh food section. The refrigerator tested good.
Steve M.
WASHER WHIRLPOOL n/a More parts; ordrng 1 202937 (PRESSURE SWITCH)
David L.
RANGE KITCHENAID KFGG500EBS2 Adjusted gas manifold valve for the front left burner because it was not lighting right away. Burner lights much better now.
Gary T.
DRYER MAYTAG MEDX6STBW1 "Replaced missing pully on dryer motor not allowing the dryer to tumble, tested okay.; dspstn on spec-tagged invntry: 1 WPW10198086 BELT"
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Unit is Leaking from the water valve connection to the house water supply. This is an installation issue. Recommending that the customer have the installers or a licensed plumber repaired connection. Left water shut off to the unit.
Gary T.
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced upper rack that were causing intermittent leaking, tested okay"
Shaiman C.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit was leaking from under the door. Called tech line and was told to check water inlet vent and door seal. After further diagnosis the unit was not leveled causing water to come out of the front. Leveled machine. Unit testing good.SR: 724445905; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET
Shaiman C.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit was leaking from under the door. Called tech line and was told to check water inlet vent and door seal. After further diagnosis the unit was not leveled causing water to come out of the front. Leveled machine. Unit testing good.SR: 724445905; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET
Shaiman C.
DISHWASHER KITCHENAID KDTE234GPS0 "Customer concerned about the machine not closing all the way, causing the cycle to not complete. Leveled the unit and adjusted the mounting location to counter top. Unit testing good."
Shaiman C.
WASHER KENMORE 417.440723 "Fabric dispenser cup had excessive amounts of mold. Replaced dispenser drawer, cleaned dispenser and ordering fabric softener cup."
Dave F.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Replaced damper for making loud noise . Tested refrigerator tested good .
Dave F.
DRYER WHIRLPOOL WED96HEAU1 Dryer was not heating . Replaced thermal cutoff . Thermistor and thermostat. Tested dryer . Tested good .had good heat .; dspstn on spec-tagged invntry: 1 279973 CUTOFF-TML and 1 WP8557403 THRMST-FIX
Dave F.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 Ice maker wasn't working . Replaced control board . Ice maker is now working as expected.
Dave F.
OVEN FRIGIDAIRE FEB24S2ASB Replaced gasket on door for being torn and replaced control on oven due to not turning on . Tested unit tested good . Piece on the bottom of oven that covers the vent is plastic and a piece broken off glued piece on best I could . Part for that is no available.
Shaiman C.
DISHWASHER KITCHENAID KDFE304DSS1 Bad drain pump was preventing unit to function properly. Replaced drain pump. Unit testing good. Wheel on bottom rack is also broken. Shipping part to customer. ; ordrng 1 WPW10195417SHIPDIRECT (SHIP DIRECT)
Steve M.
WASHER MAYTAG MVWX655DW1 "Replaced the outer tub, basket wash plate and gear-case for wash plate seized to gear-case. The washer tested good."
Steve M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Replaced the evap fan motor and control fo sy ef error causing no cool. The refrigerator tested good
Shaiman C.
DRYER MAYTAG MEDB835DC3 "Replaced control, unit still is not powering on. Replacing console. ; ordrng 1 W11099769 (overlay)"
Steve M.
REFRIGERATOR AMANA ACD2238HTS Found fill tube full ice. Remove ice from fill tube. The water pressure is very good. Customer is going to wait and see if it happens again. Quoted customer 81.05 for WP67005154 water valve 12 shipping and 104.65 for labor. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Shaiman C.
DRYER KENMORE 110.967427 "Unit was disassembled upon arrival. Igniter tested good with an adequate ohm reading. Tested thermal fuse for continuity and ohms, thermal fuse is open.; ordrng 1 WP3392519 (fuse-thrml), dspstn on spec-tagged invntry: 1 279311 IGNITOR"
Evan E.
WASHER MAYTAG MVWX655DW1 Assisting SM with repair
Evan E.
OVEN JENN AIR JJW3830DS02 Customer stated unit was not accepting commands and issue was intermittent. Checked for error codes no codes present.While using control panel discovered while attempting to select certain functions unit was not responding to commands. Replaced panel Tested all functions on panel Ran test bake cycle for both ovens Unit tested good
Evan E.
WASHER MAYTAG MHWC7500YW0 Replacing switch due to unit not spinning out water correctly. Items were coming out wet at end of cycle. Replaced switch ran diagnostic test. Ran drain and spin to confirm unit was functioning properly.Unit tested good
Evan E.
RANGE KITCHENAID KFGG500EBL2 Installing new bezels due to coating chipping off old bezels causing sharp edges.Replaced bezels Reinstalled knobs Unit tested good
Evan E.
WASHER AMANA NFW7200TW Customer stated unit was squeaking while drum was spinning. Upon inspection could hear squeak customer was referring too. Inner tub is hitting bellow causing noise. Bearing is worn on machine causing drum not to spin evenly. Part is no longer available has been discontinued.Unable to repair unit.Collecting service call fee
Evan E.
DISHWASHER KITCHENAID KUDS30FXSS8 Customer stated unit was not cleaning upper rack. Upon inspection discovered that chopper screen was full of debris and was unable to move water to upper wash arm. Unclogged chopper cleared debris Ran test cycle Unit tests good
Dave F.
REFRIGERATOR KITCHENAID KFIS27CXMS5 Refrigerator drain is plugged causing it to leak from the front . Ordering drain W10619951 ; ordrng 1 W10619951 (drain tube)
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Unit is leaking from the water supply line behind the unit. This is a plumbing issue. Recommending that the customer hire a licensed plumber to repair water supply.
Steve M.
MICROWAVE WHIRLPOOL WMH31017AS3 "Replaced door switches for door errors. Ordering correct control for vent light not turning off. ; ordrng 1 W10810046 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Gary T.
REFRIGERATOR WHIRLPOOL WRS322FDAB05 "Replaced all 3 led modules that were causing the main module to short out and fail, no lights, tested okay."
Gary T.
50#IM 18" FS KITCHENAID KUIC18PNXS2 "Installed new watervalve, unit filled and started to cycle water over the cold plate. Aptec parts warr."
Gary T.
REFRIGERATOR AMANA AFD2535FES "Repaired open connection at the start relay causing compressor not to start, unit fired right up and started cooling."
Gary T.
DISHWASHER MAYTAG MDB8959SFZ4 "Ran diagnostics, no errors, drain checks okay, water is hot and circulating as it should, advised customer not to use liquid detergent, left some samples and filled the rinse aid container."
David L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door due to water line freezing repeatedly. Customer to monitor.
Gary T.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced door that had a corroded wiring harness and control that had electrical damaged to the control not allowing it to work. Tested okay
Dave F.
WASHER WHIRLPOOL WFW8540FW0 Washer no sensing water level . Replaced pressure sensor. Tested in auto diagnostics. Tested good.
David L.
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Part received was the incorrect part and part number. Reordering kit. ; dspstn on spec-tagged invntry: 1 5303918784 GASKET-FLEX
David L.
RANGE JENN AIR JDS9860CDS02 Some functions on the keypad are no longer responding. Customer is also having temperature concerns. Checked oven temps.; ordrng 1 W10314421 (panl-cntrl)
Steve M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced icemaker for slow ice production. The icemaker tested hood.
Steve M.
DRYER GE DPSR610DEG2WT Cleaned dryer vent.
Gary T.
DRYER MAYTAG MGDB980BW0 "Replaced torn screen, reordering exit duct.; rqstng P&A on 1 W11117302 (grill-out)"
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Replaced cover and defrost heater due to unit not cooling. Customer to monitor.
Gary T.
DISHWASHER KENMORE 665.13899K801 "Ran diagnostics and element is not heating, Reordering control and heater. Aptec warr.; ordrng 1 W10518394 (heater) and 1 WPW10285180 (cntrl-elec)"
David L.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Unit was not. Oolong intermittently due to neutral connection at the cord connection being half seated. Re seated connector into bank. Customer to monitor.
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replace out of tolerance RC thermistor. Customer to monitor.
David L.
DISHWASHER MAYTAG MDB4949SDE3 Found debris burned onto heating element causing an odor. Documented findings with tech line. Was able to clean element. Ran diagnostics to test. SR7724449540
Gary T.
RANGE MAYTAG MGR675EDS "Customer complaint was right front burner was not Lighting, lit front right burner multiple times with customer standing right there without failure. No problem found."
Steve M.
WASHER MAYTAG MVWC465HW0 "Replaced control and lid lock for no locking. All three lid locks i put on came in the locked position and would not unlock. Ordering another lock. ; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LOCK-LID) from stock"
Dave F.
REFRIGERATOR WHIRLPOOL EL88TRRWS01 refrigerator getting to cold . Temperatures around mid 20's called techline Tech line SR 7724451832. Tech suggested replacing the thermostat WPW10424991. Ordering thermostat. ; ordrng 1 WPW10424991 (thermostat)
Evan E.
OVEN AMANA AER6303MFS2 Customer stated unit was not accepting commands. Upon inspection discovered control was failing to display anything unit would not start and cycles or display clock. Ordering control ; ordrng 1 W11297545 (CONTROL)
Evan E.
WASHER WHIRLPOOL LTE6234DQ0 Customer stated unit filled but would not run. Upon inspection could hear motor humming but not running. Suspecting start capacitor is failing. Ordering capacitor ; ordrng 1 WP8572717 (start capacitor)
Evan E.
WASHER WHIRLPOOL MVWC565FW1 Customer stated unit was leaving white residue on clothing after cycle was complete. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Spoke with customer about loading and detergent use. Advising customer to use deep water wash on certain settings to ensure items are becoming fully saturated with water. Also suggesting running an extra rinse to ensure all clothing is being fully rinsed. Unit testing good otherwise
Evan E.
RANGE AMANA AGR6603SFB Replacing valve due to adjustment screw for valve stripping therefore unable to adjust flame height.Replaced valve burner. Ran test cycle. Unit tested good
Evan E.
DRYER WHIRLPOOL WGD5620HW0 Customer stated unit was not heating upon inspection discovered that screw on bracket ignitor came loose causing ignitor to move and make contact with bracket causing ignitor to short out. Replaced ignitor Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 279311 IGNITOR
Dave F.
WASHER MAYTAG MVWX655DW1 "Washer not turning on . Found the led on the control was off meaning the control is dead . Replaced control, Calibrated washer . Ran in auto diagnostics. Unit tested good"
Dave F.
REFRIGERATOR KENMORE 106.536443 Replaced bracket due to the dispenser switch hold was broken . Tested unit and the buttons for cubed ice and crushed ice are reversed. Have no idea how because during the bracket swap never unplugged anything . Everything Elise tests good .
Dave F.
REFRIGERATOR KITCHENAID KRFF305ESS00 Replaced gasket on right hand door for tearing . Also greased the crisper drawers for plastic shavings coming off . Tested drawers and door tested good .
Dave F.
WASHER WHIRLPOOL WTW7500GW0 Called techline SR 7724440007 . Called techline said there is no part that is available to change that would fix issue techline documented call . Washer still leaving white residue. Customer following the user guide and instructions from previous tech that had called techline . Tested washer in auto diagnostics tested good . Ran calibration. Washer tested fine . Still leaving white residue on clothes customers has pictures of clothing .
Dave F.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Called techline SR 7724441074 . Tested ice tube heater Tested good . Ice maker line is frozen .thawed line . moved the heater to cover more of the tube . Tested unit ice maker filled with water . Customer will monitor. Customer has authorization for parts but thought that it was a authorization for labor and he had to pay for parts . Customer to call whirlpool. Customer paid service fee
Gary T.
WASHER WHIRLPOOL LSQ8543JQ0 "Unit needs agitator dogs, inner tube and pads, estimate is for dogs only. Customer is looking into a new washer; used 1 80040 (DOG 4PK) from stock"
David L.
RANGE AMANA AGR6603SFW1 Called techline due to oven odor. Sr7724433662Techline recomending running a self clean to clean out odors from manufacturing.
Dave F.
OVEN KITCHENAID KODE500EBS02 "Tech line SR 7724435382 . Tech line said to make sure no wires were touching the back of the unit And that the ground wire was attached properly. . Everything was fine when I took the unit apart. .Error codes F2E1 and F6E9 Called techline again SR 7724436275 He suggested replace both control and another user interface and if problem persists reverse L1 and L2 to the power . Ordering controls W10801665 ,W11179310 . Ordering user interface W11086152; ordrng 1 W10801665 (cntrl-elec) and 1 W11086152 (panl-cntrl) and 1 W11179310 (CNTRL-ELEC)"
David L.
DRYER MAYTAG MEDX655DW1 Customer is experiencing long dry times due to washer not spinning out clothes. Dryer tested good.
Dave F.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Refrigerator leaking in the back from the water valve . Refrigerator needs water valve . Ordering valve W10865826; ordrng 1 W10865826 (valve)
David L.
WASHER MAYTAG MVWB765FW0 Replaced gearcase due to loud noise during spin cycle. Unit testing good.
Dave F.
DISHWASHER FRIGIDAIRE LGBD2431NF0B "Bottom door gasket has come off and was burnt on the heater. Ordering gasket 809006501 . Replaced gasket around the door with 154827601 .; ordrng 1 809006501 (gasket), dspstn on spec-tagged invntry: 1 154827601 GASKET"
David L.
DISHWASHER WHIRLPOOL KUDS30IVBL3 Replaced open bi metal fuse with kit due to no power. Cleaned plugged chopper. Unit tested good
Gary T.
DRYER WHIRLPOOL WED4815EW1 "Replaced timer that was not timing down, checked after, unit is heating and timing down."
Steve M.
DISHWASHER KITCHENAID KUDS30FXPA4 Tested dishwasher with glass door. The wash arms are spinning as expected. Found suds in dishwasher with no soap added. Customer complaining of water leaking at center of door. The water in unit is sitting forward in the unit. The back legs should be lowered to push water to back of unit. Can. Ot access under the dishwasher due to trim in front of dishwasher. Found excessive suds and no soap was added during testing. Customer using cascade with 10x and 16x on package. Recommended changing soap to basic dishwasher soap and use less soap. Removed all suds.
Gary T.
DISHWASHER GE GHDT168V00SS "Inlet valve is cracked and leaking, ordering inlet valve.; ordrng 1 WD15X10014 (water valve)"
Steve M.
WASHER WHIRLPOOL WTW7500GC0 Replaced motor and shifter for not going into spin cycle properly and trying to spin agitator during spin cycle. Washer tested good and calibrated.
Steve M.
COOKTOP WHIRLPOOL KECC667BBL02 "Replaced the user interface for only half of the setting working. Removed power at the breaker to do repair. On turning power back on at the breaker, the breaker tripped. Removed all the wires at the junction box to the cooktop and tried the breaker. The brreaker tripped again. The customer has a power issue with the breaker. Could not test user interface."
Steve M.
WASHER MAYTAG A482 Replaced water valve for open cold valve. The washer tested good.
Gary T.
DRYER MAYTAG MEDX6STBW1 "Pully is missing on the drive motor, ordering pully.; ordrng 1 WP8066184 (pulley-mtr), dspstn on spec-tagged invntry: 1 WPW10198086 BELT"
Gary T.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Evap fan is not running, no cool in the fridge section, ordering evap fan.; ordrng 1 WP2315539 (motor-evap)"
Gary T.
REFRIGERATOR WHIRLPOOL MFI2269FRZ03 "Installed glass shelving rails that had fallen out and caused the drawer to jam and not to close, unit testing okay"
David L.
MICROWAVE MAYTAG MMV4206FZ1 Replaced control due to clock issues. Unit testing good.
Steve M.
WASHER WHIRLPOOL WTW6300SW0 Found suspension is weak causing unit to bang all over. Ordering suspension ; ordrng 1 W10820048 (suspension)
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Attempted repair but found the heater was not packaged correctly. Ordeing another heater. ; ordrng 1 WPW10495967 (heater)
Steve M.
WASHER WHIRLPOOL n/a Need dryer door switch; ordrng 1 WP3406107 (switch-dor)
David L.
WASHER FRIGIDAIRE FAFW4011LW0 "Unit was leaking due to a cracked drain hose. Replaced drain hose, unit testing good."
David L.
WASHER WHIRLPOOL WFW92HEFW0 Customer has had water collecting in bellows. She recently cleaned the bellows which cleaned out the drain. Ran diagnostics. Bellows draining properly.
Evan E.
RANGE WHIRLPOOL WFE515S0ES0 Replacing infinite switch due to old switch shorting out causing sparking. Replaced switchTested burner Unit tested good
Evan E.
DRYER WHIRLPOOL WGD5620HW0 Customer stated unit was not heating upon inspection discovered that screw on bracket ignitor came loose causing ignitor to move and make contact with bracket causing ignitor to short out. Replaced ignitor Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 279311 IGNITOR
David L.
DRYER AMANA NDG2335AWW Tucked seal back into place.
David L.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 38 Frozen pantry drawer 2425-32 ; ordrng 1 12002355 (thermistor kit) and 1 W11043763 (cntrl-elec)
Gary T.
WASHER WHIRLPOOL WTW5000DW1 "Gearcase bearingis loud and splutch assy is grinding, estimate only, customer is buying new.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
David L.
RANGE KITCHENAID KSGB900ESS "Replaced door glass, feet were also broken. Shipping feet to customer upon request.; ordrng 1 WPW10058460SHIPDIRECT (SHIP DIRECT) and 2 WPW10341186SHIPDIRECT (SHIP DIRECT)s"
Evan E.
WASHER WHIRLPOOL WFW9050XW00 Customer stated unit was leaking water from front bottom of machine. Upon inspection discovered that door below had large hole in bottom causing leak. Ordering bellow Scheduling for Monday 3/25; ordrng 1 WPW10381562 (bellow)
Evan E.
OVEN WHIRLPOOL WFG515S0EW1 Replaced gas valve unit still will not light. Called techline. Techline recommending replacement of main control Ordering control ; ordrng 1 WPW10348656 (cntrl-elec)
Steve M.
WASHER MAYTAG MVWB835DW2 The water valve was working as expected in diagnostics. Fou d the hot water was off to unit. Replaced hoses with customer supplied part. The hot water valve at the house was leaking when on. Its a screw valve. Tightened the screw on valve to stop leaking. Informed customer and recommended it be replace by plumber.
Shaiman C.
WASHER WHIRLPOOL WTW5000DW1 "Customer concerned that the unit gets stuck in cycles. F5E1 stored on arrival. Customer had previous repair done by a different company. Cleared code and tested lid lock in manual test mode. Unit completed the auto test mode with no issues. Recalibrated machine, customer monitor."
Shaiman C.
WASHER WHIRLPOOL WTW5000DW2 "In the event of a large load with more water, the drain in the house is overflowing causing water to leak on the floor. No issue with the unit itself."
Shaiman C.
WASHER MAYTAG MVWC465HW2 "Making noise during agitation. Tub was making contact with cabinet due to unit not being leveled. Leveled machine, unit testing good. ; dspstn on spec-tagged invntry: 1 W11035747 GEARCASE"
Evan E.
WASHER MAYTAG MVWC6ESWW1 Customer stated they were still experiencing same issue. Removed cabinet. Inspected wiring harness connection to motor. Ensured connection is fully seated at motor also inspected capacitor and motor connector all connections are seated properly. Ran full normal cycle and observed unit during cycle. Unit progressed through cycle as it should never stopping during cycle. Let cycle finish completely could not get unit to fail Suspecting issue was with harness connection at motorUnit tested good ATEC Warranty
Evan E.
WASHER MAYTAG MVWX655DW1 Customer was concerned unit was not completing cycle suspecting lid lock was failing. Checked for error codes No codes presentRan diagnostic cycle Unit finished cycle as it should Ran unit on normal wash Unit is functioning as it should during wash cycleCustomer to monitor and report back if issue arises again.Unit tested good
David L.
DISHWASHER MAYTAG MDB7749SBQ2 S25462Silver migration on the ribbon cable was preventing the u it from accepting commands. Replaced console
Dave F.
RANGE GE JGBP28DEH3WH Replaced ignitor due to not lighting oven . Tested unit .tested good .
Dave F.
MICROWAVE KITCHENAID KMHS120EBS2 Replaced control due to not turning on the hood light . Tested hood light . Tested good .
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher top rack rails broken at the welds . Old style rails . Service pointer on top rack . S Code S22916. Replaced rails with W11259785 and W11259786 .tested unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Dave F.
DRYER FRIGIDAIRE FFQE5100PW0 "Dryer making thumping noises and squeaking. Dryer needs all rollers replaced ,belt and idler arm . The loud noise is from the motor . Ran for a while found the motor is being very loud . Customer will look into getting a new dryer."
Steve M.
DISHWASHER WHIRLPOOL WDF520PADW7 Found the drain hose is connecting to a rubber hose. The rubber hose runs under the floor to the drain. The rubber hose is plugged somewhere causing no drain. I removed drain line from rubber hose and it drained into a bucket as expected. Informed customer and recommended to seek a plumber. Left preordered part with customer. ; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP
Steve M.
WASHER WHIRLPOOL n/a Replaced mom in laws control and door latch
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Replaced compressor for unit not cooling and compressor not always starting. The refrigerator is cooling at this time.
Steve M.
WASHER WHIRLPOOL CAE2745FQ0 Replaced water valve for cracked valve causing unit to leak. The washer tested good.
David L.
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked unit for leaks. Ran test cycle and diagnostics. Spray arm was not clipped in properly causing poor wash. Detergent being used is over sudsing. Recommending that the customer change detergent.
Gary T.
DRYER WHIRLPOOL WGD75HEFW0 "Timed dry is working as it should, sensor dry is timing down fast, advised customer that smaller loads will not sense correctly larger loads are better, use timed dry for smaller loads. Venting is very long but customer has a vent booster and the venting checks okay with vent tester. Unit is heating correctly. Lifted back legs so sensor will contact clothes more often."
Gary T.
RANGE WHIRLPOOL WEG750H0HZ0 "Called tech line Bruce, SR# 7724429296, rolled instructions of tech line, checked for pinched wires, made sure the burner was grounded. Replaced spark module. Could not find any error codes and unit worked every time I tried it when I was there."
Evan E.
RANGE KITCHENAID KSEG950ESS2 Customer stated unit was not getting up to correct temp and display was not functioning properly. Ran test bake cycle to 350 degrees. Discovered unit need to be calibrated up 10 degrees. Calibrated oven Ran test bake again Unit now maintaining correct temperature. Also inspected display for customer. They are concerned timer is not working correctly.Timer is functioning as it should went over proper way to set timer with customer Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDT720PADW2 Replacing sump & motor due to unit leaking from diverter. Replaced sump & motor Ran diagnostic cycleNo leaks Unit tested good
Shaiman C.
WASHER WHIRLPOOL WTW4850HW1 Unit is not draining. F9E1 F0E5 codes on arrival. Replacing drain pump.; ordrng 1 W10919003 (pump-water)
David L.
WASHER WHIRLPOOL WTW4850HW1 U it would not complete cycles because the hot water valve was shut at a fitting. This was causing a low wAter lockout. Customer adjusted and was able to successfully test hot and cold water supply. Unit tested good.
Evan E.
DRYER WHIRLPOOL WED5620HW0 Customer stated unit is now shutting off during cycle. Ran unit on different cycles multiple times. During testing unit shut off twice. Was unable to select commands or power unit on. Led verification light on control was flashing very rapidly. After 1 min was able to get unit to accept commands again. Suspecting issue with control board. Ordering control ; ordrng 1 W11331275 (CONTROL)
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Called tech line, followed his tips, replaced and made sure the new thermistor was secure, replaced control. Tech could not bring up SR# ( said his system was down) defrosted evap and unplugged defrost drain. Unit was running and checking okay.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Evan E.
OVEN WHIRLPOOL WFG515S0EW1 Replacing spark module due to unit not lighting during bake or broil. Replaced spark module Still experiencing same issue with unitOhmed out connectors at spark module discovered that gas valve is failing. Ordering gas valve W10622771A; ordrng 1 WPW10602001 (valve-gas)
Gary T.
RANGE WHIRLPOOL WFG524SLAW1 "Customer complaint was the unit was not staying at temp after heated, ran unit to 350 and restarted multiple times, unit is checking okay, advised customer to watch."
Steve M.
REFRIGERATOR WHIRLPOOL GB2FHDXWB06 Replaced icemaker for open motor. The icemaker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
David L.
REFRIGERATOR KENMORE RS20DKXFW00 "Unit experiencing cooling problems due to a deteriorated door gasket on the freezer door. Ordering gasket freezer at 0 degrees. Damper was in the closed position. Opened damper. ; rqstng P&A on 1 2188404A (gasket,door ff) and 1 2188405A (gasket,door fzr)"
Gary T.
RANGE MAYTAG MGR675EDS "Replaced damaged burner cap that we installed, checked for gas leak, everything working well."
David L.
DISHWASHER MAYTAG MDB4949SHZ0 Adjusted sprat arms that weren't spinning properly causing a leak. Could not recreate a leak afterwards.
Evan E.
WASHER WHIRLPOOL WFW3090GW Replacing stator due to unit not going into spin cycle. Replaced stator reattached rotor. Ran test cycle Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Damper making loud noises while closing and opening. Refrigerator is under warranty . Ordering new damper WPW10594329; ordrng 1 WPW10594329 (control)
Dave F.
DRYER WHIRLPOOL WED96HEAU1 "Dryer not heating . Dryer needs thermistor WP8577274 ,Thermal cutoff 279973 and thermostat WP8557403. Charged service call and parts . ; ordrng 1 279973 (cutoff-tml) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Steve M.
MICROWAVE WHIRLPOOL WMH31017AS2 Ordering interlock and control for door errors and vent light not turning off. ; ordrng 1 W11244494 (INTERLOCK) and 1 WPW10666267 (cntrl-elec)
Steve M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Ordering ice maker for not making enough ice. Temps were good in freezer. Fan is running and water flow is good. ; ordrng 1 4317943 (icemaker)
David L.
REFRIGERATOR KITCHENAID KRFC604FSS01 Fill tube for the ice maker is frozen. 12vdc to tube heater. Ordering fill tube. ; ordrng 1 W10917894 (TUBE)
David L.
DISHWASHER JENN AIR JDB9600CWP93 Both trip pieces ordered were for the left side. Right side is needed. Part is not listed correctly on service matters researching parts for customer. Researching part info. Customer would like to think about the repair before proceeding.; rqstng P&A on 1 W10736482 (trim-tank)
David L.
DISHWASHER WHIRLPOOL KUDS30IVBL3 Replaced handle. Fuse is also open ordering fuse.; ordrng 1 W10258275 (bi-metal)
Gary T.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "WRT311FZDW01 VS73295208 are the model and serial of old fridge, new fridge model and serial are listed in the UIS, whirlpool exchanged the fridge and the new date below is the exchange date and the unit is under warranty. Replaced evap fan that was not running and not cooling the fridge section.; ordrng 1 W11026417*SENDDIRECTTOCUSTOMER* (damper-air), used 1 WP2315539 (MOTOR-EVAP) from stock"