Near Sodus, NY 14551
Evan
Job Details: 09/03/2020
DRYER GE GTUP270EM1WW Replacing drum bearing and slides due to unit causing lots of noise while in spin. Replaced all parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH
Near Rochester, NY 14615
James
Job Details: 09/03/2020
REFRIGERATOR FRIGIDAIRE FGEF3055MFE Q1 n q2 n. Q3 n. Unit not heating. Tested all elements. No neutral to elements. Need control and overlay. ; ordrng 1 316419828 (overlay) and 1 5304495521 (kit)
Near Webster, NY 14580
Tanner
Job Details: 09/03/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 no Q2 no Q3 no Complaint of FC door not closing. Has been this way for awhile. No cool in FC. Inspected FC door and gasket is approximately 1/2 inch from cabinet. Massive ice build up in unit. Defrosted unit. Reassembled unit and door closes properly. Advised customer 24 hours before putting contents in freezer.
Near Rochester, NY 14626
James
Job Details: 09/03/2020
FREEZER WHIRLPOOL WRX988SIBM03 Replaced user interface and freezer light. Tested icemaker and fans in diagnostics. Customer is to monitor.
Near Farmington, NY 14425
Dave
Job Details: 09/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 0 in freezer section . Ice maker has E2 error code . Ice maker motor fault . . Ice maker fill is working . All thermistors pass . Replaced ice maker . Ice maker cycled and called for water . Tightened handles on refrigerator as they were loose . Unit tested good .; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Irondequoit, NY 14609
Evan
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stating that unit is not level and machine is moving around room. Upon inspection discovered that left side feet needed to be raised and level. Raised feet and confirmed unit was level. Ran unit on high spin to confirm unit was not moving. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Near Webster, NY 14580
Evan
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replacing separator due to unit letting warm air into ice chute causing ice to melt and drip onto tray. Replaced separator. Unit tested good
Near Walworth, NY 14568
Evan
Job Details: 09/01/2020
RANGE JENN AIR JES8850CAS02 Replacing control board due to unit failing to accept commands. Unit would continually flash feature not available. Replaced control and tested unit. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 09/01/2020
DISHWASHER GE PDWT180R10SS Customer stating that unit will not clean properly and also is leaking. Discovered that dispenser door is broken causing unit to leak soap into cycle. This may be potential cause for leak due to unit oversudsing. Quoted customer to replace dispenser. Customer does not want to proceed at this time. Service call fee is on job 94319
Near Rochester, NY 14618
Tanner
Job Details: 09/01/2020
REFRIGERATOR GE HRQ16N3BGS Q1 no Q2 no Q3 no Complaint of no cool in FF section. Customer stated can feel cold air coming from front of unit. Inspected gasket and observed mullion is not engaging. The mullion on this unit is approx 1 inch too small and does not reach the catch at the top of the cabinet. When mullion does not engage you can see into unit when doors are closed. Cold air escaping unit. Quoted customer for repair. Customer researching options on repair. New home purchase that did not disclose refrigeration as faulty. Customer will reach ATEC if they opt to proceed. Used foam tape to create a better seal of cabinet and advised to only open right hand door. Verbal signature acknowledged
Near Webster, NY 14580
Evan
Job Details: 09/01/2020
DISHWASHER MAYTAG MDB8949SAB1 Customer stating that unit is not responding to commands and some keys on keypad don’t work. Discovered silver migration on ribbon cable. This is causing issue. Ordering key pad. Quoted $76.40 for labor. Technician to call techline to cover part cost next time in home. ; ordrng 1 W10811164 (CONSOLE (BLACK) )
Near Rochester, NY 14620
Tanner
Job Details: 09/01/2020
REFRIGERATOR AMANA ART308FFDM03 Q1 no Q2 no Q3 no Complaint of no cool in FC. Looked in back of freezer saw ice on evaporator cover. Removed cover and found build up of ice in upper right corner of evaporator from capillary tube. Unit is low on refrigerant and refrigerant is not filling entire evaporator. Restarted unit after defrosting with steam and observed frost pattern only cover 20% of evaporator. Needs sealed system repair. Due to cost of repair customer is shopping replacement. Will contact ATEC. If they opt to repair.
Near Rochester, NY 14618
Tanner
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 no Q2 no Q3 no Dishwasher not washing. Customer has to scrub dishes after cycle. This has been an ongoing issue since Purchase.Following stored errors:NoneStarted diagnostics test cycle. Let fill cycle run. Checked water and water in machine is ice cold. Drained and ran additional fill cycles. Took unit 3 fills to get sufficiently hot water. In a real wash cycle this could be the final rinse when unit is finally getting hot water. Advising customer to prime water at sink prior to starting wash cycle. Directed customer to machine features that can assist with water temperature. Machine performing as designed.
Near Rochester, NY 14609
Tanner
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF560SEYB05 "Q1 no Q2 no Q3 no Complaint of freezing in the FF section in some areas. Took temperatures of various contents in FF section measured 37 degrees on contents towards top of cabinet and 34 degrees on contents in lower sections of cabinets. Measured FC at -1 degrees. Confirmed gasket is sealing to cabinet. Customer does have contents in FF section pushed to back wall. Advising customer on use and care for unit. Moisture control is on. Adjusted cooling down on FC and FF section by 1. Customer handed broken piece of plastic from door. This is the door stop. Ordering new door stop.; ordrng 1 W10397055 (Door stop), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Webster, NY 14580
Tanner
Job Details: 09/01/2020
DRYER WHIRLPOOL WGD8500BC0 "Q1 no Q2 no Q3 no Replaced pulley and rollers for this unit l. Belt ordered is not the proper part number nor does it fit this machine. Ordering new drive belt.; ordrng 1 WP8547157 (Belt drive), dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER and 1 661570V BELT"
Near Rochester, NY 14606
Tanner
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 "Q1 no Q2 no Q3 no Complaint of no cool in FF section. Ice maker overflowing with ice. Inspected back of freezer and snowy ice build up on evaporator cover is present. Tested defrost and element turned on. Replaced defrost thermistor. Inspected ice maker. Bale arm is in up position but still making ice. Ice maker not reading bale arm position. Ordering new ice maker.; ordrng 1 4317943 (Icemaker), used 1 W10383615 (Defrost thermistor) from stock"
Near Brighton, NY 14620
Tanner
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW7500GC2 "Q1 no Q2 no Q3 no Complaint of no drain. Loud noise during drain and spin. Customer provided video of complaint. Sounds as if something is underneath basket causing poor drain and friction during spin. Unable to remove basket due to basket seized to gearcase. Ordering new gearcase, drain pump.; ordrng 1 W10868473 (Gearcase) and 1 W10727777 (Drain pump)"
Near Victor, NY 14564
Dave
Job Details: 09/01/2020
DISHWASHER KITCHENAID KDTM504EPA2 Replaced tub and tracks that were broken . Original tub had holes for the LED lights . New tub does not have the holes . Spoke with customer about the led lights inside unit . Customer agreed that the unit did not need them .
Near Penfield, NY 14526
Dave
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WML55011HS3 Customer said microwave was heating by itself . Burned customer hand . Took picked of turn table . Turn table looks melted and has a raised spot . Called techline SR 7728695154 unit does work as expected but it is a concern . Was transferred to safety line .spoke with safety about the unit . Safety is going to call customer and speak with them .
Near Rochester, NY 14623
Tanner
Job Details: 09/01/2020
WASHER MAYTAG MVWX655DW0 "Q1 no Q2 no Q3 no Complaint of no wash. Arrived at machine and basket was full of water. Plugged unit in. Unit was in a paused wash cycle. Cancelled wash cycle and unit drained out entirely.No stored errors on this unit. Ran service diagnostics cycle. During cycle during agitation unit made loud scraping noise. Unit would not shift into spin. Inspected underneath unit and entire lower assembly covered in oil and black specs from drive motor. Gear case leaked oil. Seized gearcase caused rubbing on belt. Ordering gearcase, splutch kit, and drive belt. Advising customer space around unit must be cleared at time of scheduled repair.; ordrng 1 W11035751 (Gearcase) and 1 W10721967 (Splutch kit) and 1 W10528947 (Hub) and 1 WPW10006384 (Drive belt)"
Near Hilton, NY 14468
James
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW5000DW1 "Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Replaced hub and tested. Basket leans to to right with washer level. Tub spinning off balance. Teeth on washplate stripped. Need gearcase and washplate. Bad gearcase will ruin new hub. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11035751 (gearcase), dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Rochester, NY 14610
Evan
Job Details: 09/01/2020
WASHER MAYTAG MVWB766FW1 Replacing control and console due to unit flashing f6e2 code and not accepting commands. Replaced both parts. Tested unit. Unit tested good.
Near Spencerport, NY 14559
James
Job Details: 09/01/2020
DRYER MAYTAG MED6000XW1 Q1 n. Q2 n. Q3 n. Unit squeaking due to worn rollers. Need rollers and idler pulley. 106.75; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s
Near Rochester, NY 14606
James
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced control and light switch. Found old switch would move and cause control to short.
Near Brockport, NY 14420
James
Job Details: 09/01/2020
WASHER WHIRLPOOL WFW8620HC2 Q1 n. Q2 n. Q3 n. Unit not draining cleaned pump and found no obstructions. Need pump ; ordrng 1 W11316609 (pump-water)
Near Rochester, NY 14623
Steve
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT519SZDD02 Replaced evaporator fan motor for slow fan causing glacier ice in freezer and leaking in fresh food section; used 1 WP2315539 (EVAP FAN) from stock
Near Brighton, NY 14610
Evan
Job Details: 09/01/2020
RANGE WHIRLPOOL WFG374LVB1 Customer stating that unit is failing to operate burners and oven will not ignite. Customer explained that power had recently gone out at home. After cycling power on unit burners began to operate. Oven also began to function. Power outage likely caused issue. Unit itself now testing good
Near Penfield, NY 14526
Dave
Job Details: 09/01/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA -26 in freezer . Fresh food was 45 . Found the damper is not opening or closing . Unit needs new damper . Opened damper manually. Ordering part .; ordrng 1 242303001 (damper assy)
Near Rochester, NY 14606
James
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Door hard to open. Frost on rails. Removed frost and greased rails. Tightened door handle. Door seals properly. If problem persists replace freezer door rails.
Near Webster, NY 14580
Dave
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced freezer door for harness being broke . Heated gasket so door is sealing . Unit tested good .
Near Webster, NY 14580
Dave
Job Details: 09/01/2020
REFRIGERATOR GE GSH25JFTACC Unit not cooling . Found only frost on the the two bottom rungs of the evap . Unit needs sealed system work . Customer will seek new unit .
Near Irondequoit, NY 14622
Dave
Job Details: 09/01/2020
DISHWASHER MAYTAG MDB8959SKW0 Found metal bracket in the drain pump . Removed bracket tested unit . Unit is now draining .. took photo of bracket . .
Near Rochester, NY 14624
Steve
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW4815EW1 St# 7728697307Ordering control and actuator for shorted actuator causing co tool to unlock lid while spinning. ; rqstng P&A on 1 W10913953 (actuator) and 1 W11124765 (CONTROL)
Near Rochester, NY 14618
Steve
Job Details: 09/01/2020
WASHER ELECTROLUX EIFLS60LT0 Replaced hose from washer tub to pump for leaking.
Near Honeoye Falls, NY 14472
Steve
Job Details: 09/01/2020
DRYER MAYTAG MEDX655DW1 Found a nut stuck in the felt seal causing a galloping noise. Cleaned seal. The bottom of the dryer was full of lint. Recommended customer clean or replace exhaust vent. The dryer tested good.
Near Rochester, NY 14626
James
Job Details: 09/01/2020
WASHER MAYTAG MVWC465HW2 Customer said unit is functioning properly at this time ; dspstn on spec-tagged invntry: 1 W11307244 LATCH
Near Rochester, NY 14606
James
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced control and light switch. Found old switch would move and cause control to short.
Near Rochester, NY 14626
James
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WML55011HS5 Replaced parts. Tested unit and it functions properly
Near Rochester, NY 14606
James
Job Details: 09/01/2020
DRYER MAYTAG MGD7230HW0 "Q1 n. Q2 n. Q3 n. Unit not heating. Checked vent to outside. Unit short cycles flame. Tested flame sensor. Replaced gas coils and retested. Flame cycled properly. Customer had rg&e out for gas smell. They determined it was coming from dryer. Need gas valve to prevent intermittent gas leak. ; ordrng 1 280119 (gas burner), used 1 279834 (COIL KIT) from stock"
Near Rochester, NY 14612
James
Job Details: 09/01/2020
WASHER ROPER RAS7233KQ0 Q1 n. Q2 n. Q3 n. Unit not spinning. Removed motor and turned on spin cycle. Motor won't spin unless started by hand. Need motor. Customer opted to repair himself.
Near Rochester, NY 14616
Dave
Job Details: 09/01/2020
FREEZER FRIGIDAIRE FFU14FC4AW3 Found leak . Was able to fix leak . Unit is now running and cooling .
Near Rochester, NY 14619
Evan
Job Details: 09/01/2020
RANGE MAYTAG MER5765RAB Replacing burner due to original burner having break in coil causing unit not to heat. Replaced burner. Tested unit. Unit tested good
Near Rochester, NY 14611
Evan
Job Details: 09/01/2020
WASHER MAYTAG MVWB765FW4 Customer stated that unit is failing to start cycle. Checked for error codes. No codes were present. Ran diagnostic cycle. Discovered that rotor bolt was loose and was causing Rotor not to spin correctly. This was in turn causing machine not to sense correctly at beginning of cycle. Tightened rotor bolt and tested unit. Could not replicate issue after doing so. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Rochester, NY 14626
James
Job Details: 09/01/2020
WASHER MAYTAG MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit only fills with few inches of water and complaint of unit stopping with door locked. No error codes. Ran deep water wash and unit started wash cycle without enough water to cover wash plate. Calibrated control. Need control board for pressure system error. ; rqstng P&A on 1 W11116592 (cntrl-elec)
Near Honeoye Falls, NY 14472
Steve
Job Details: 09/01/2020
REFRIGERATOR MAYTAG MZD2766GEW Replaced ice door kit for bad solenoid and flapper not tight. The housing was broken around solenoid. Super glued and taped in place. The ice door is working as expected now. The receiver screws on the housing are deteriorating and receivers are loose.
Near Dansville, NY 14437
Steve
Job Details: 09/01/2020
DRYER MAYTAG MED6230HC0 Ordering ui for no led light on control. ; ordrng 1 W11413566 (CONSOLE)
Near Rochester, NY 14612
James
Job Details: 09/01/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 n. Q2 n. Q3 n. Unit shorts out and turns off compressor and won't cool. Unit has to be reset to turn back on. Need main control board. W11035841 150Sh 15Sc 93.5Labor 76.40; ordrng 1 W11035841 (cntrl-elec)
Near Hemlock, NY 14466
Steve
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 Found motor gets power but not running. Customer has Lowe’s contract and was on phone trying to get dispatched. ; rqstng P&A on 1 W11085683 (pump&motor)
Near Pittsford, NY 14534
Tanner
Job Details: 09/01/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Complaint of ice build up in FC. Water dripping into FF.Removed evaporator cover and found ice build up on evaporator. Defrosted unit with steam. Put unit in diagnostics mode and confirmed defrost heater works.Called Maytag techlineSR7728700933- Ohmed our defrost thermistor at 6028 ohms. This is a valid reading. Thermistor is sending correct resistance. Control board is not reading it and activating defrost. Needs new control board.Customer stated Manufacturer would cover cost of parts. No deposit taken on parts. Will follow up to ensure authorization is received before making repair.; ordrng 1 W11039790 (ACU)
Near Geneseo, NY 14454
Steve
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Replaced housing and all parts holding evaporator fan motor and the motor for noisy operation. The fan sounds good now
Near Rochester, NY 14616
James
Job Details: 08/28/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Q1 n. Q2 n. Q3 n. Unit intermittently starts. Start button on UI melted. Control panel worn over start button. Rack stops missing. Unit intermittently leaks. Found tub warped on bottom allowing water to overflow. Water leaking from vent gasket.
Near Mendon, NY 14506
Dave
Job Details: 08/28/2020
WASHER GE GFW450SSM1WW Unit leaking between bellow and door . Lots of animal hair built up allowing water to pass . Needs to be cleaned often . Tighten door screws . No error codes in unit. Notice the inside door was scratched .possible case of over loading while unit goes to spin .Cleaned door . Suggested running clean tub cycle once a week .. unit tested good .
Near Rochester, NY 14626
James
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Q1 n. Q2 n q3 n. No cool. 118v to compressor from control. No power at compressor. Unit turned on when checking harness. Found loose terminal in connector to compressor. Reconnected and unit began cooling.
Near Rochester, NY 14624
James
Job Details: 08/28/2020
DISHWASHER KITCHENAID KDFE104DSS5 Q1 n. Q2 n. Q3 n. Rack adjuster broken. Customer opted to replace both. Replaced adjusters. One year warranty on repair. ; used 2 WPW10546503 (ADJUSTER) from stock
Near Rochester, NY 14618
Evan
Job Details: 08/28/2020
DISHWASHER WHIRLPOOL WDF750SAYB0 "Customer stating that unit is failing to drain all water at end of cycle. Upon inspection discovered that hose was clogged causing issue. Ordering replacement hose’s ; ordrng 1 8269144A (DRAIN HOSE EXT ) and 1 WPW10545278 (DRAIN HOSE ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14623
Steve
Job Details: 08/28/2020
WASHER GE GTW460ASJWW Found pump was obstructed causing the washer to not spin out. Removed obstruction and the washer tested good.
Near Rochester, NY 14618
Evan
Job Details: 08/28/2020
DISHWASHER KITCHENAID KDPM604KPS0 Customer stating that door will not shut properly on unit. Discovered large indentation on right rear corner of machine causing issue. Lower rack is causing door to stay open due to indentation on rear wall of machine. Tub will need to be replaced. Ordering tub ; ordrng 1 W11409866 (TUB )
Near Rochester, NY 14624
James
Job Details: 08/28/2020
REFRIGERATOR GE GFE28HMHCES Opened part and fan blades broken off new part. Reordering fan. ; ordrng 1 WR60X29099 (refrigerator fresh f)
Near Rochester, NY 14642
Steve
Job Details: 08/28/2020
WASHER GE GTUP270EM5WW Replaced drain hose that was leaking.
Near Fairport, NY 14450
Tanner
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Q1 no Q2 no Q3 no Replaced gasket. Reviewed seal around door. Gasket not connecting to cabinet on lower edge of door. Removed 1 shim from each side. Bottom edge of door now flush however liner is visible through top edge of door. No obvious imperfection in door however door will not sit flush from top to bottom. Ordering new door.; ordrng 1 W10910835 (Freezer door)
Near Victor, NY 14564
Dave
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Ice maker bail arm fell off . Made adjustments to the bail arm . Ice maker is working . Unit tested good .
Near Fairport, NY 14450
Tanner
Job Details: 08/28/2020
DRYER WHIRLPOOL WED4950HW0 "Q1 no Q2 no Q3 no Complaint of no dry. Poor heat.Vent tested unit and vent tested poorly. Tester could not read dryer was on. Inspected vent and vent is clear. Removed vent and ran unit and still tested poorly. Placed hand in lint trap and did not feel any suction. Removed back of unit and confirmed blower in working order. Tested all fuses and thermostats and tested good. Ran unit and confirmed element cycles on and off. Measured 238VAC to block. Confirmed element has no continuity to ground. Ran unit with drum out momentarily and slightly better but not sufficient air flow coming out of vent. Ordering new motor. Motor not spinning at proper speeds causing blower not to push air. Drum seal also falling off drum. Ordering new drum seal. Called techline and advised this is a use and care issue. Engineer advised to order alternate vent test kit to confirm.; ordrng 1 WP694089 (Blower) and 1 279827 (Motor) and 1 W10612022 (Seal rear drum), dspstn on spec-tagged
Near Rochester, NY 14609
Steve
Job Details: 08/28/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Found handles had loosened on freezer door. Removed handle and reposition then tightened. The door is checking good.
Near Rochester, NY 14617
James
Job Details: 08/28/2020
MICROWAVE GE JVM3160EF1ES "Replaced fuse and latch parts. Unit tripped breaker and blew fuse after repair. Found interlock switch jammed after replacing. Replaced part again and tested several times. ; dspstn on spec-tagged invntry: 1 W10915404 SWITCH - 3/16' and 1 WPM0805101 FUSE-20A , used 1 M0805101 ("
Near Webster, NY 14580
James
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02 Unit leaking into fresh food section due to frozen defrost drain. Defrosted drain and verified its clear.
Near Fairport, NY 14450
Tanner
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Q1 no Q2 no Q3 no Installed check valves. Confirmed no leaks. Unit is still dripping when door is opened, ice is dispensing, and after water is dispenser.Called tech line- SR7728567243Performed a test of water line by removing check valve and dispensing water at bottom of line. There was no drip. Advised issue is with water line within door. Water line in that area is not serviceable. Advised to order new door. Door will ship direct to customer. Customer will contact Appliancetec to schedule installation.; ordrng 1 LW11037733 (Door assembly)"
Near Rochester, NY 14620
Steve
Job Details: 08/28/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Found door is warped on top causing frost and ice to build up around control and light switch. Light switch is not turning off. Removed switch and removed frost from evap. Replaced control and thermistor. Ordering switch and door. ; ordrng 1 W10746789 (dor-fmd) and 1 W10755325 (switch), dspstn on spec-tagged invntry: 1 W11293202 CONTROL-BOX and 1 WPW10383615 THERMISTER-FREEZER"
Near Webster, NY 14580
James
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Replaced damper assembly. Customer is to monitor.
Near Webster, NY 14580
James
Job Details: 08/28/2020
MICROWAVE MAYTAG MMV4207JZ0 Q1 n. Q2 n q3 n. Unit locked control panel and not allowing panel to unlock. Reset power and then panel would unlock. Unit passed keypad test. If problem persists replace W11386249
Near Penfield, NY 14526
Steve
Job Details: 08/28/2020
DRYER WHIRLPOOL WGD5000DW3 Excessive water inside dryer drum. There is no water hook up to dryer. The water came from clothing that was not spun out properly. Removed moisture and heated until dry. Vent tested good.
Near Ontario, NY 14519
Tanner
Job Details: 08/28/2020
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Complaint of Unit not starting.Attempted to start unit. UI is responsive. As soon as start button pressed unit attempts to tumble then stops.Following stored errors:F4E4 Line Voltage errorF2E1 UI stick keyF4E3 air flow restrictionSR7728666808- troubleshoot control board and found motor relay is broken. Needs new control board. Due to cost of new board customer is researching replacements. Will contact ATEC if they opt to repair.
Near Webster, NY 14580
Steve
Job Details: 08/28/2020
VENTHOODS WHIRLPOOL UXD8636DYS2 "Motor stops and middle during raise and lower. If hood is pulled a little it will finish raising. Pushed right side back to stop it from moving back and forth. Quoted for motor replacement. ; rqstng P&A on 1 WPW10398274 (motor), dspstn on spec-tagged invntry: 1 W10727360 SWITCH - 1/4"
Near Irondequoit, NY 14622
James
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit leaking from dispenser onto door. Found dispenser nozzle sprays upwards into user interface then drips down. Relocated nozzle and installed check valves. Tested dispenser and could not get it to fail. Left valve with customer.
Near Penfield, NY 14526
Steve
Job Details: 08/28/2020
WASHER WHIRLPOOL WTW5000DW3 Washer was stuck in drain. Reset control and tested. The washer tested good. Leveled legs for bouncing in spin cycle. Calibrated washer.
Near Penfield, NY 14526
Tanner
Job Details: 08/28/2020
WASHER MAYTAG MHW5630HW0 Q1 no Q2 no Q3 no Complaint of knocking during spin cycle. On all loads of laundry. Customer presented video of complaint. No stored error codes for this unit.Ran unit in high spin via diagnostics. Unit reach peak speed and performed normally. Ran auto diagnostics cycle. Completed normal. Ran drain and spin with 3 towels in unit. Able to produce customer complaint on drain and spin. Noise is not coming from excess shaking there is a loud clicking noise coming from right side of machine. When unit gets up to speed noise dissipate. Ordering new damper assembly. Unit not supported well at slow speeds.; ordrng 1 W11117022 (Damper Assembly)
Near Pittsford, NY 14534
Steve
Job Details: 08/28/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Removed frost from evaporator. Removed bottom tray , heated and straightened. Fastened to liner. Customer to monitor."
Near Fairport, NY 14450
Dave
Job Details: 08/28/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Ice maker not getting power . Found the plug to the ice maker was not seating into it . Plugged ice maker in . Ice maker started to cycle. Customer wanted refrigerator to be leveled try to but floor was uneven . Customer will have to shim. Unit tested good .
Near Rochester, NY 14621
Dave
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Replaced evaporator. Unit is now cooling . ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4' and 1 WPW10143759 DRIER-UV DYE
Near Webster, NY 14580
Dave
Job Details: 08/28/2020
REFRIGERATOR AMANA AFD2535FES Replaced start device to unit . Unit is working as expected.
Near Penfield, NY 14526
Dave
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced right hand door . Door is sealing as expected.
Near Farmington, NY 14425
Dave
Job Details: 08/28/2020
RANGE WHIRLPOOL WFC310S0EB3 Door not unlocking . Ordering control and latch motor .; ordrng 1 W11122531 (cntrl-elec) and 1 WPW10107820 (latch-door)
Near Ontario, NY 14519
Tanner
Job Details: 08/28/2020
DRYER WHIRLPOOL WED87HEDC1 Q1 no Q2 no Q3 no Control panel not responding.Attempted to place in diagnostics no response. Could not start unit. Confirmed power to ACU. Confirmed 5.1 VDC from control to UI. Needs new UI.Unit is new “old stock” from Orvilles. Receipt is attached. Covered under manufacturer warranty.; ordrng 1 W10800227 (UI)
Near Rochester, NY 14621
Evan
Job Details: 08/28/2020
WASHER WHIRLPOOL WTW5100HC0 Replacing water valve due to cold valve continually running valve when actuating hot valve. Replaced valve and tested unit. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 08/28/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Opened new ACU and ACU was missing J3 connection. J3 connection is for water heater on this unit. Contacted Whirlpool and was advised that this is error on parts distribution. Installed control board asUnit may run cold water cycles without heater. Ran auto diagnostics and completed. Started wash cycle with cold and cycle and unit flashed error message. Ordering new control board. Expedited shipping. Confirm J3 plug is on ACU before returning to customer.; ordrng 1 W11322879 (ACU)
Near Pittsford, NY 14534
Dave
Job Details: 08/28/2020
MICROWAVE KITCHENAID KMHS120ESS5 "called techline SR 7728668936 . Techline said to replaced magnetron and diode .; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 8206232A BULB"
Near Rochester, NY 14608
Steve
Job Details: 08/24/2020
RANGE ROPER FFGF3013LWD "Ordering clock timer for shutting off during bake cycle and ignitor for weak ignitor. The door is missing screw that holds right side and handle together. Ordering screw; rqstng P&A on 1 12400035 (igniter,oven) and 1 316220722 (overlay,clock (wht)) and 1 316278700 (screw) and 1 5304518661 (CONTROL)"
Near Rochester, NY 14618
Steve
Job Details: 08/24/2020
DISHWASHER FRIGIDAIRE FFBD2406NS9B Replaced motor for rumbling motor. Ordering middle spray arm for missing part that meets back water tower; ordrng 1 5304506740 (spray arm)
Near Pittsford, NY 14534
Dave
Job Details: 08/24/2020
FREEZER WHIRLPOOL WZF56R16DW00 Unit is below zero when arrived . Tone the customer is hearing is the sound of the unit booting up . Unit needs service kit W10812025; ordrng 1 W10812025 (contrl-box)
Near Webster, NY 14580
Dave
Job Details: 08/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "0 degrees in freezer . 33 in fresh food section ,ohm out fresh food thermistor was 6.2 and 40 degrees which is good .called techline SR 7728357256 . Damper is not closing. Ran test in diagnostics damper is not opening and closing like it should be ..going to ordering the main control and ui ; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (panel-ui)"
Near Irondequoit, NY 14622
James
Job Details: 08/24/2020
REFRIGERATOR MAYTAG MBF1958FEZ03 "Q1 n. Q2 n. Q3 n. Unit not cooling fresh food section. Freezer defrosted ice then refroze. Found damper sticking closed. Replaced jazz board for intermittent defrost issue. Need damper control. ; ordrng 1 WPW10594330 (control), used 1 WPW10503278 (ADC - JAZZ) from stock"
Near Macedon, NY 14502
Dave
Job Details: 08/24/2020
RANGE JENN AIR JDS9860CDB00 Bake element is getting power but is not heating . Ordering bake element ; rqstng P&A on 1 WPW10310274 (elmnt-bake)
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
DISHWASHER KITCHENAID KDTM354DSS5 Customer stating that unit is producing terrible odor at end of cycle. Discovered that ceramic coating on heater is beginning to come off of element causing issue. Ordering element ; ordrng 1 W10703867 (HEATER )
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
DISHWASHER GE GDT580SGF7BB Unit is still not drying correctly. Took resistance reading of Heater. Heater is testing within range. Called Ge techline to document issue. Issue is with float switch not functioning properly. Switch is severely clogged and cannot function. Ordering float switch ; ordrng 1 WD21X10519 (FLOAT SWITCH ) and 1 WD21X22598 (TURBIDITY SENSOR )
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Customer is not happy with fingerprint resistant coating on fridge. Stating that it leaves too many mark when touching fridge. Explained to customer that it is fingerprint resistant not fingerprint proof. Customer is also stating that dispenser is dripping after being actuated. Ordering dispenser housing and guide. Please Schedule call for same time as when freezer door arrives ; ordrng 1 W11031909 (DISPENSER GUIDE ) and 1 WPW10585703 (DISPENSER HOUSING )
Near Rochester, NY 14612
James
Job Details: 08/24/2020
DRYER WHIRLPOOL WED94HEXW0 Q1 n. Q2 n. Q3 n. Unit makes grinding noise found idler pulley worn and rollers starting to seize. Need repair kit. Greased rollers and cleaned cabinet. ; ordrng 1 4392067 (dryer repair kit)
Near Pittsford, NY 14534
Steve
Job Details: 08/24/2020
OVEN WHIRLPOOL WOD51ES4ES01 Ordering control for F1E1 error ; ordrng 1 W10807576 (cntrl-elec)
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced light socket but light is still staying on when door is shut. Issue is with control. Ordering control ; ordrng 1 W11258611 (CONTROL ) and 1 WP9757262 (DOOR SWITCH )
Near Victor, NY 14564
Dave
Job Details: 08/24/2020
WASHER WHIRLPOOL MVWX655DW2 Checked outlet and Power going to unit . Was good . Unit still making . Noise . Tried different outlet circuit. Unit works good and is now not making noise . Customer will have to seek electrician . Outlets inside laundry room all do it . Ran cord to kitchen outlet unit did not make noise . ; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Rochester, NY 14623
Steve
Job Details: 08/24/2020
WASHER MAYTAG MVWX655DW1 Replaced pump for bad bearing in pump and not pushing water out. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Rochester, NY 14624
Steve
Job Details: 08/24/2020
WASHER WHIRLPOOL WTW4815EW1 Replaced control for not sending power to water valve. Calibrated and tested. The washer passed all tests.