Near Rochester, NY 14620
Evan
Job Details:
12/17/2020
RANGE GE JGB281SER3SS
Replacing all parts listed due to unit failing to operate front burners. Replaced all parts. Tested burners to confirm spark at all burners. Was unable to test burners fully due to stove being uninstalled and in basement of home.
Near Canandaigua, NY 14424
Steve
Job Details:
12/17/2020
REFRIGERATOR WHIRLPOOL WRF532SMHB00
Replaced both rails and freezer door gasket for frosting in freezer. The refrigerator tests good
Near Rochester, NY 14618
Evan
Job Details:
12/17/2020
OVEN WHIRLPOOL KFGD500ESS04
Customer stated that units lower oven is not baking correctly. Stating that items are coming out underdone. Took resistance reading of temperature sensor. Sensor tested within range. Ran preheat to 350 and observed temps. Unit is maintaining 10-15 lower than selected temp. Calibrated oven sensor up 10 degrees and tested again. Unit now maintaining temp as it should. Unit tested good
Near Walworth, NY 14568
Steve
Job Details:
12/17/2020
FREEZER WHIRLPOOL WRX986SIHZ01
Replaced main control for not defrosting properly. The refrigerator tests good
Near Rochester, NY 14612
David
Job Details:
12/17/2020
REFRIGERATOR KITCHENAID KRSC503EBS01
Replaced freezer door due to a broken wire in the harness.
Near Irondequoit, NY 14622
David
Job Details:
12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Ice bin is stuck and auger will not turn. Steamed ice room until the bin released. Cleaned and dried ice room. Replaced ice maker. New ice maker cycled and filled.
Near Rochester, NY 14617
David
Job Details:
12/17/2020
WASHER WHIRLPOOL WTW6120HW0
Customer I experiencing poor cleaning. Clothes comeOut stained. No errors I. Diagnostics. Tested detergent pump and valves. Both tested good. Calibrated the machine and went over use and care.
Near Williamson, NY 14589
James
Job Details:
12/17/2020
RANGE KENMORE 790.908214
Unit powers front burner continuously. Replaced infinite switch and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 2 330031 RECEPTACLE
Near Rochester, NY 14626
David
Job Details:
12/17/2020
RANGE JENN AIR JES9900BAS
Rechecked oven sensor. 1089ohms at room temp. 1740 after 350 preheat. These were consistent with oven temperatures. Reseated all connections. The issue is very intermittent and does not occur during every use. Replaced control suspecting an issue with the bake relay. Customer to monitor. Left calibration at 0
Near Sodus Point, NY 14555
James
Job Details:
12/17/2020
WASHER WHIRLPOOL WTW4816FW2
Q1 n. Q2 n. Q3 n. Complaint of washer takes several hours to finish cycle and sometimes doesn't spin out. Lid lock Fault. Cleared code and tested diagnostics. Recalibrated and tested. Unit functions properly. Customer is to monitor if problem persists replace control and lid lock. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Rochester, NY 14609
Steve
Job Details:
12/17/2020
REFRIGERATOR GE GTS21FGKWW
Compressor area is full of cockroaches. Took quick pics. Unrepairable
Near Pittsford, NY 14534
Evan
Job Details:
12/17/2020
RANGE KITCHENAID KSDG950ESS1
Customer stated that unit was producing noise from fan when in preheat. Ran preheat to 400. Listened for cooling fan to turn on and run. Suspecting that debris was making contact with fan causing noise. Could not replicate issue. Unit is operating as it should at This time. Also calibrated oven up 10 degrees and spoke with customer about how to do so. Unit tested good
Near Rochester, NY 14606
Steve
Job Details:
12/17/2020
WASHER MAYTAG MHW5630HW
Found drain hose was on the floor. Moved hose to drain line and fastened with zip tie. Cleaned water off from floor.
Near Fairport, NY 14450
Evan
Job Details:
12/17/2020
DRYER GE GFDN240EL0WW
Replacing motor due to unit producing rattling noise continually. Replaced motor. Tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details:
12/17/2020
RANGE JENN AIR JDRP548WP03
Replaced right appliance manager for F1E1 error that was preventing bake. The oven is heating and tested good.
Near Sodus Point, NY 14555
James
Job Details:
12/17/2020
DISHWASHER FRIGIDAIRE FPID2495QF0A
Replaced control and drain pump. Tested for leaks and found none. Filled and drained dishwasher three times.
Near Henrietta, NY 14467
Evan
Job Details:
12/17/2020
WASHER MAYTAG MVWB757JW0
Replacing console and UI due to unit failing to respond to commands. Replaced both parts. Ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
James
Job Details:
12/17/2020
RANGE WHIRLPOOL GSC309PVS02
Q1 n. Q2 n. Q3 n. Unit not heating. 120v from back relay. Bake and broil circuits open. Need thermostat. Quoted 106.75 plus tax plus part. Customer denied repair. Charge higher labor if return VIsit is required
Near Churchville, NY 14428
Evan
Job Details:
12/17/2020
DISHWASHER WHIRLPOOL DU1300XTVB2
Customer stated that unit is continually flashing clean light and start button is not working. Referring to tech sheet. This is a water heating error. Checked continuity of heater. Heater tested closed. Checked heater resistance. Heater tested within range. ran tested cycle with multi meter leads plugged into heater connector. Discovered control is causing issue due to control not send power to heater to heat water during cycle. Quoted customer for repair. Customer does not want to proceed at this time. Collecting service call fee
Near Scottsville, NY 14546
Evan
Job Details:
12/17/2020
RANGE WHIRLPOOL WFG775H0HB1
Replacing side panel due to unit being delivered with large dent on left side. Replaced panel unit tested good
Near Rochester, NY 14626
David
Job Details:
12/17/2020
RANGE WHIRLPOOL MER6600FZ2
Replaced control due to f1-e1 error code. Customer to monitor
Near Rochester, NY 14624
David
Job Details:
12/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Replaced dual valve due to water entering ice bin and ff compartment. Replaced fresh food gasket.
Near Caledonia, NY 14423
Steve
Job Details:
12/17/2020
REFRIGERATOR JENN AIR JFFCF72DKL00
Lowered legs to level machine and align doors.
Near Rochester, NY 14612
Tanner
Job Details:
12/15/2020
WASHER WHIRLPOOL WTW5105HC0
Q1 no q2 no q3Complaint of broken lid switch. Found lid switch broken away from bezel causing lid switch to hang into wash basket. Same issue as prior repair. Clip on bezel is broken and lid switch cannot interlock with bezel to stay in place. Ordering new lid lock and bezel.; ordrng 1 W11215091 (Bezel) and 1 W11394572 (Lid lock)
Near Hilton, NY 14468
David
Job Details:
12/15/2020
DRYER MAYTAG MED5630HW1
Unit it making a rattling noise from the blower/motor compartment. Ordering blower and motor ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower)
Near Webster, NY 14580
James
Job Details:
12/15/2020
MICROWAVE JENN AIR JMC3415ES01
Q1 n. Q2 n. Q3 n. Replaced turntable motor. New door was damaged out of the box. Need door ; ordrng 1 W10872726 (door/mw)
Near Webster, NY 14580
James
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Unit not making ice due to bail arm getting stuck. Ordering icemaker ; ordrng 1 W10884390 (icemaker)
Near Rochester, NY 14626
David
Job Details:
12/15/2020
WASHER MAYTAG MVWC465HW2
"Unit is locking the lid at the end of the cycle intermittently. Ordering control, switches and lock. Techline to be contacted after installation for documentation. ; ordrng 1 WPW10285512 (Rinse encoder) and 1 WPW10285517 (Water level encoder) and 1 WPW10285517 (Soil level encoder) and 1 WPW10285517 (Wash temp encoder) and 1 W11249158 (Control), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Irondequoit, NY 14617
David
Job Details:
12/15/2020
DISHWASHER WHIRLPOOL W11249158
Unit is not cleaning dishes. Ran diagnostics and found that it is failing to spray during wash. Removed outer door and read 118vac at p-5 1&2 motor windings tested okay at 8 ohms but would not run. Ordering sump and motor assembly. ; ordrng 1 W11085683 (Sump)
Near Macedon, NY 14502
Steve
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03
Found fresh food section evap full of ice and frost. Ordering cover. Change defrost mode to daily; ordrng 1 W11395558 (COVER)
Near Rochester, NY 14625
David
Job Details:
12/15/2020
REFRIGERATOR KITCHENAID KRFC300ESS03
Ice maker is not filling. 120vac to water valve when jumped from the module. The valve coil tested okay forResistance but it mechanically stuck and will need to be replaced. Ordering valve. ; ordrng 1 WPW10420083 (Valve)
Near Rochester, NY 14609
David
Job Details:
12/15/2020
REFRIGERATOR AMANA AFD2535DEQ
Found unit with the freezer door frozen shut due a clogged defrost drain. Was unable to get the door open. The customer is going to remove product from the unit in order to let it thaw enough so the freezer door can be opened. Rescheduled to complete repair
Near Rochester, NY 14606
David
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01
"Unit is not cooling due to a leak in the evaporator. Ordering the evaporator, compressor, and drier ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 wpw10143759 (Drier)"
Near Irondequoit, NY 14617
Tanner
Job Details:
12/15/2020
WASHER MAYTAG MVW6230RHW0
"Q1 no q2 no q3 noComplaint of noise when unit is plugged in. Plugged in unit and unit did not make noise. Based on customer feedback tested drain pump. This was the noise the customer described. Was unable to cancel drain pump. Even when display powered off drain pump runs. When im diagnostic drain pump runs during every test even when not requested. Replaced ACU. Calibrated ACU. Ran autodiagnostics and unit tested good. Ordering new drain pump due to wear and tear caused on stock pump due to this issue. Pump is currently listed as not available. ATEC will reach customer for service when part arrives.; ordrng 1 W11263349 (Drain pump), dspstn on spec-tagged invntry: 1 W11419173 CONTROL"
Near Hilton, NY 14468
David
Job Details:
12/15/2020
WASHER WHIRLPOOL WTW6120HW0
Checked unit for abnormal noises. Found that the loud noise a customer was concerned with was just the shifter snapping into place between agitate and spin. This is not an abnormal noise and is normal for these units. The customer is also concerned with some items not spinning out the way that they used to. Ran factory calibration to reset load size sensing. Recommending that the customer keep their detergent usage consistentAnd to use proper cycles for different types of items. Inspected shifter and cam as well as drive belt motor and capacitor. Unit tested good in service diagnostics.
Near Webster, NY 14580
Evan
Job Details:
12/15/2020
DISHWASHER MAYTAG MDB4949SKB0
Customer stated that unit is failing to run and flashing code. Discovered code f9e1 stored for long drain. Discovered that chopper blade had broken off on drain pump causing issue. Removed drain pump blade and broken pieces. Replaced pump . Ordering drain pump ; ordrng 1 W11491436 (DRAIN PUMP )
Near Webster, NY 14580
James
Job Details:
12/15/2020
MICROWAVE JENN AIR JMW3430DS02
Replaced inverter and magnetron. Found inverter board was arcing and burned plastic casing around inverter and may become an issue if the plastic deteriorates. Tested microwave for one minute and it heated properly.
Near Pittsford, NY 14534
Steve
Job Details:
12/15/2020
OVEN KITCHENAID KGSS907SSS02
"Ordering transformer for not sending power to ui. Found piles of insulation from mice. ; rqstng P&A on 1 WPW10111628 (transformr), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Webster, NY 14580
James
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Replaced cover and controls. Found thermistor connector inside freezer icemaker. Rerouted connector so it doesn't get wet. Customer is to monitor if problem persists replace freezer icemaker and ice box fan motor
Near Walworth, NY 14568
James
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Replaced control and thermistor. Thermistor passed in diagnostics. Ran forced defrost and removed frost from Evap. Customer is to monitor.
Near Penfield, NY 14526
Evan
Job Details:
12/15/2020
RANGE KITCHENAID KSDB900ESS4
Replacing outer door glass due to glass being broken upon delivery. Replaced door glass and cleaned and reassembled unit. Broken glass had worked its way into the hinge and is producing noise when opening and closing. Tech cannot remove glass. Ordering hinges; ordrng 2 W11162113 (HINGE )s
Near Shortsville, NY 14548
Steve
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Found condenser pipes touching and vibrating in compressor area. Moved pipes and repositioned to stop vibration.
Near Honeoye Falls, NY 14472
Steve
Job Details:
12/15/2020
MICROWAVE WHIRLPOOL WMH53521HZ3
Ordering filter board and mounting screw for mounting screw was loose and touched live wired on board cutting power to microwave. ; rqstng P&A on 1 W11122643 (NUT) and 1 WPW10531156 (filter)
Near Rochester, NY 14626
Tanner
Job Details:
12/15/2020
WASHER WHIRLPOOL WTW5105HW0
Q1 no q2 no q3 noReplaced ACU. Unit now chimes when buttons pressed. End of cycle chime works.Verbal signature acknowledged
Near Rochester, NY 14616
James
Job Details:
12/15/2020
OVEN WHIRLPOOL WFG505M0BS3
Q1 n. Q2 n. Q3 n. Replaced outer glass and inspected. New door not aligning with top panel. Tabs are not aligning and double sided tape not adhering to glass. ; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
Near Brighton, NY 14620
Evan
Job Details:
12/15/2020
WASHER WHIRLPOOL WFW75HEFW
Customer stated that unit was flashing f3e1 code. Code relates to pressure system fault. Inspected drain train upon arrival. No debris in trap removed air trap to inspect. Cleaned air trap assembly and confirmed that air trap hose was good. Reassembled unit and attempted to run diagnostic cycle. Unit ran through diagnostic cycle as it should. Confirmed that pressure switch was functioning. Cleared error code. Unit tested good
Near Webster, NY 14580
James
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Replaced controls and tested dispenser. Unit functions properly.
Near Webster, NY 14580
David
Job Details:
12/15/2020
WASHER WHIRLPOOL WTW4816FW2
The customer is having difficulty getting bulky items to spin out. There were no errors stored in diagnostics. Tightened splutch. Basket spinning normally and is balanced well. Calibrated unit and went over use and care with the customer. Recommending that they add an extra rinse when doing bulky items to help remove detergent.
Near Hilton, NY 14468
David
Job Details:
12/15/2020
DRYER WHIRLPOOL WGD5540XQ0
Unit would not heat due to an open thermal fuse. Replaced fuse and gas coils. Vent tested ok . Unit began heating after repair; ordrng 1 WP3390719 and 1 279834 (Coil)
Near Fairport, NY 14450
Steve
Job Details:
12/15/2020
DISHWASHER KITCHENAID KUDS301XSS8
Replaced chopper blade for excessive noise while washing. The dishwasher tested good. ; used 1 W10083957V (CHOPPER 4 BLADE) from stock
Near Webster, NY 14580
David
Job Details:
12/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02
Customer concerned with abnormal noise and food freezing in deli drawer. Found items blocking air damper and pushed to the back wall impeding airflow. Ice chute was packed with ice clumps. Removed bin and freed stuck cubes in the separator and jaws of ice bin. Recommending that the ice bin be emptied during times of low use to prevent clumping. Explained that items blocking the damper and rear wall air passages will cause longer than desired run times resulting g in frozen product in certain areas of the fresh food section. Set freezer temp to 3. Was unable to recreate the noise for the customer in diagnostics.
Near Rochester, NY 14618
Evan
Job Details:
12/15/2020
DRYER WHIRLPOOL GEW9250PW1
Customer stated that unit was not drying correctly since repair. Discovered that moisture sensor was not plugged back in when reassembling unit. This is causing issue. Reseated connector and ran test cycle. Unit tested good
Near Irondequoit, NY 14609
Evan
Job Details:
12/15/2020
DISHWASHER KITCHENAID KDFE104HPS1
Customer stated that unit was leaving water at the end of the cycle. Upon inspection discovered that drain pump impeller would not spin. Confirmed pump was getting voltage. Replaced pump. Tested unit. Unit tests good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14604
Evan
Job Details:
12/15/2020
DRYER WHIRLPOOL WHD560CHW1
Customer stating that unit was delivered with drain hose cap being broken. Replaced cap. Unit tested good
Near Rochester, NY 14616
Tanner
Job Details:
12/15/2020
REFRIGERATOR AMANA ASI2175GRS01
Q1 no q2 no q3 noComplaint has resolved itself.Verbal signature acknowledged
Near Rochester, NY 14606
Tanner
Job Details:
12/15/2020
WASHER AMANA NTW4516FW1
Q1 no q2 no q3 noComplaint of unit flashing in wash cycle. Does not do anything. Customer power cycled unit and still same. Following stored errors:F5E2 lid switch errorRan diagnostic cycle and unit attempted to lock during cycle but never locked successful.Replacing lid lock assembly. Tested via autodiagnostics and unit tested good.; used 1 W11307244 (LATCH) from stock
Near Penfield, NY 14526
Steve
Job Details:
12/15/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03
Replaced fresh food section evap and compressor for not cooling. The refigerator is cooling and tests good.
Near Webster, NY 14580
James
Job Details:
12/15/2020
HOOD VENT WHIRLPOOL UXD8636DYS2
Q1 n. Q2 n. Q3 n. Button on top broke after recent service. Replaced switch and tested. Unit functions properly.
Near Pittsford, NY 14534
Steve
Job Details:
12/15/2020
DISHWASHER WHIRLPOOL WDT710PAYM2
Replaced door gasket for leaking from left side periodically. ; used 1 W10300924V (GASKET) from stock
Near Penfield, NY 14526
Evan
Job Details:
12/15/2020
DISHWASHER WHIRLPOOL WDT780SAEM2
Customer stated unit would not respond to commands. Upon inspection discovered unit was displaying f2e2 code for UI failure. Replaced user interface and tested unit. Unit tested good
Near Rochester, NY 14626
James
Job Details:
12/15/2020
REFRIGERATOR KITCHENAID KSCS25FVMS00
Replaced icemaker and lh flipper. Icemaker cycled and filled properly. Customer is to monitor. One year warranty on repair r
Near Rochester, NY 14612
James
Job Details:
12/15/2020
OVEN KITCHENAID KEBC208KSS0
Replaced broil element and preheated oven unit functions properly. One year warranty on repair. Sc paid on fridge repair
Near Rochester, NY 14610
Tanner
Job Details:
12/15/2020
WASHER WHIRLPOOL WFW94HEXW2
"Q1 no q2 no q3 noComplaint of leaking and F9,E1. Customer replaced pump. Still not working.Found new drain pump not plugged in. Plugged in and tested drain pump.Unit tests good."
Near Rochester, NY 14617
Tanner
Job Details:
12/11/2020
WASHER WHIRLPOOL WFW9470WL01
Q1 no q2 no q3 noHelped jj
Near Webster, NY 14580
Tanner
Job Details:
12/11/2020
WASHER MAYTAG MVW7230HW0
Q1 no q2 no q3 noComplaint of unit shaking and walking.Ran autodiagnostics and unit tested good. Customer states is big issue when washing dog beds. Dog beds are bulky and ridgid. Advised this machine not intended for that use. Unit cannot balance rigid items. Ran load of bulky towels and showed important of load balancing on this ! machine. Unit tested good.
Near Rochester, NY 14623
Steve
Job Details:
12/11/2020
VAN FORD TRANSIT CONNECT
Oil change and air filter
Near Rochester, NY 14608
Steve
Job Details:
12/11/2020
REFRIGERATOR MAYTAG MFW2055FRZ00
Replaced ice maker for broken chute that also holds bail arm. The ice maker tested good
Near Lakeville, NY 14480
Steve
Job Details:
12/11/2020
RANGE AMANA AER6303MFW2
Found the power to the oven had 130 volts and is suppose to have 240. Advised customer to seek electrician.
Near Livonia, NY 14487
Steve
Job Details:
12/11/2020
REFRIGERATOR MAYTAG MBF2258FEZ03
Customer stated the freezer did not defrost and fresh food section stopped cooling. Customer unplugged unit and defrosted. Checked heater operation and it heated as expected. All fans are running. Replaced control for not defrosting.
Near Rochester, NY 14620
Evan
Job Details:
12/11/2020
DISHWASHER KITCHENAID KDFE104HWH0
Replacing water inlet valve due to pin size hole in original valve. Replaced valve. Tested unit multiple times. Unit tested good
Near Penfield, NY 14526
Evan
Job Details:
12/11/2020
RANGE JENN AIR JGS1450FS0
Replacing power cord due to cord causing oven to continually lose power due to short in cord. Replaced power cord. Tested unit. Also adjusted burners for customer. Unit tested good
Near Rochester, NY 14625
Evan
Job Details:
12/11/2020
MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB
"Reinstalling microwave after servicing unit at shop. Reinstalled microwave and unit was still tripping breaker. Discovered issue with latch assembly sliding causing switch not to make contact. Replaced screws in latch and confirmed function. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 W10727360 SWITCH - 1/4' , used 1 W10915404 (SWITCH - 3/16") from stock"
Near Rochester, NY 14617
James
Job Details:
12/11/2020
WASHER WHIRLPOOL WFW9470WL01
Replaced outer tub and basket. Ran diagnostics cycle and found no leaks. One year warranty on repair.
Near Webster, NY 14580
James
Job Details:
12/11/2020
DRYER MAYTAG MED5500FC0
Replaced element and fuses. Verified warm air is exiting vent at outlet. Unit functions properly
Near Penfield, NY 14526
Tanner
Job Details:
12/11/2020
DRYER WHIRLPOOL WED7300DW1
Q1 no q2 no q3 noComplaint of no heat.Vent tested unit and unit tested poorly. Inspected venting and found lint build up. Venting design is causing this. Advised new hard vent be put in. Inspected high limit thermostat and tested open. Replaced high limit thermostat. Tested unit and unit tested good.; used 1 279816 (CUTOFF-THERMAL) from stock
Near Fairport, NY 14450
Tanner
Job Details:
12/11/2020
DRYER WHIRLPOOL WED5620HW1
Q1 no q2 no q3 noComplaint of no operation. Tested power to block and was not measuring 240VAC at block. Checked power from outlet and outlet is testing good. Inspected power cord and noticed corrosion on ground/neutral contact. Tested for continuity and neutral failed. Needs new power cord. Cord is sold separately from appliance and is not covered under manufacturer warranty.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR
Near Webster, NY 14580
Evan
Job Details:
12/11/2020
DISHWASHER WHIRLPOOL KDTE204EPA4
Replacing console and inner door due to unit being delivered with both parts damaged. Replaced both parts. Tested unit. Unit tested good
Near Webster, NY 14580
Tanner
Job Details:
12/11/2020
DISHWASHER KITCHENAID KDFE104HPS1
Q1 no q2 no q3 noComplaint of no wash. Following stored errors:F4E3 wash motor failureRan autodiagnostics and unit fills. Wash motor never turns on. Needs new wash motor. Ordering motor sump assembly; ordrng 1 W11085683 (Motor sump)
Near Brighton, NY 14610
Steve
Job Details:
12/11/2020
DISHWASHER KITCHENAID KDFE204ESS1
Found motor not starting but getting power. Quoted for repair. ; rqstng P&A on 1 WPW10605058 (pump&motor)
Near Webster, NY 14580
Evan
Job Details:
12/11/2020
OVEN KITCHENAID KOSE507EBS02
"Customer stated that they had run a self clean cycle. Upon inspection discovered that thermal fuse had blown causing issue. Did not have correct fuse on day of repair. Ordering correct fuse ; ordrng 1 W11204568 (THERMAL FUSE ), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Spencerport, NY 14559
James
Job Details:
12/11/2020
REFRIGERATOR MAYTAG MRT118FFFH01
Q1 n. Q2 n. Q3 n. Unit runs continuously and freezes refrigerator. Need control. Paid in full ; ordrng 1 W11353815 (CONTROL)
Near Brockport, NY 14420
James
Job Details:
12/11/2020
OVEN JENN AIR JJW3830WS00
Question one no question two no. question three no Unit heats up to preheat temperature then turns off and preheat cycle has to be re-selected. Meat probe temperature fluctuates. Blower makes rattling noise. Need blower controls and probe ; rqstng P&A on 1 7408P088-60 (probe-meat) and 1 WPW10273667 (blower) and 2 WPW10286791 (cntrl-elec)s and 1 WPW10292566 (cntrl-elec)
Near Victor, NY 14564
Tanner
Job Details:
12/10/2020
WASHER WHIRLPOOL MVWX655DW2
Q1 no q2 no q3 noOngoing complaint of grinding. Inspected lower drive line for signs of wear and found none. Ran auto diagnostic and unit sounded normal. Customer has tried multiple outlets with varying results but all eventually make same noise.SR7729176471- advised to change gearcase.Ordering gearcase and motor.; ordrng 1 W11497303 (Motor) and 1 W11454734 (Gearcase)
Near Webster, NY 14580
James
Job Details:
12/10/2020
DRYER MAYTAG MED5500FC0
Q1 n q2 n. Q3 n. Unit not heating due to open element. Reschedule for tomorrow. Will clean cabinet and inspect vent also. ; schdld next appmnt for 12/10 THU !
Near Walworth, NY 14568
James
Job Details:
12/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Q1 n. Q2 n. Q3 n. Authorization wtss8tsnp1. Repeat issue of freezer not defrosting. Freezer thermistor tests open again. Ran heater in diagnostics and melted ice from freezer. Need control and thermistor. ; ordrng 1 W11196400 (cntrl-elec) and 1 WPW10384183 (thermistor)
Near Williamson, NY 14589
James
Job Details:
12/10/2020
WASHER WHIRLPOOL WFC7500VW2
Q1 n. Q2 n. Q3 n. Unit not draining or spinning. 60volts to drain pump. Disconnected pump and unit went into spin. Need pump. Part was replaced in April. ; ordrng 1 WPW10465252 (pump-water)
Near Brockport, NY 14420
Evan
Job Details:
12/10/2020
WASHER MAYTAG MHW6630HW0
Customer stated they are getting lo flow error code. Upon inspection discovered f8e1 code stored. Tested unit. Both valves are actuating a they should but when taking resistance reading cold water valve 2 is testing out of range. Ordering valve ; O-emld tckt
Near Caledonia, NY 14423
Tanner
Job Details:
12/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Q1 no q2 no q3 noFreezing items in FF section. This has been ongoing since purchase. Took temperature in FF section measured contents at 31 degrees F. Unit is set for 37.Measured temperature at -16 in freezer section. Unit is set for -1. Freezer is too cold causing blow by into FF section. Measured resistance of FC thermistor at 7400 ohms while in a cup of water. This is a valid measurement. Replacing ACU.; ordrng 1 W11089236 (ACU), dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER"
Near Scottsville, NY 14546
Evan
Job Details:
12/10/2020
RANGE WHIRLPOOL WFG775H0HB1
Unit was delivered with large dent in panel on left side. Ordering panel ; ordrng 1 WPW10162245 (PANEL (BLACK ))
Near Marion, NY 14505
Steve
Job Details:
12/10/2020
REFRIGERATOR FRIGIDAIRE FGHF2344MP0
Ordering bi metal for heater not defrosting ice maker evap. ; ordrng 1 5303918568 (thermostat-defrost)
Near Newark, NY 14513
Steve
Job Details:
12/10/2020
WASHER WHIRLPOOL NTW4516FW3
"Replaced cam for noise during agitate due to damaged shroud. Same result.removed agitator and there was no noise. Ordering agitator. ; ordrng 1 285565 (agitator assy,comp), used 1 W10721967 (CAM) from stock"
Near Newark, NY 14513
Steve
Job Details:
12/10/2020
WASHER WHIRLPOOL WFW6620HC0
The dispenser is leaking out the front and water is found on right side of unit also. Ordering motor and dispenser; ordrng 1 W11354541 (STATOR) and 1 W11465532 (DISPENSER FROM PLAINFIELD)
Near Marion, NY 14505
James
Job Details:
12/10/2020
DISHWASHER MAYTAG MDB4949SHZ1
Q1 n. Q2 n. Q3 n. Unit runs and shortly after drains out. 6-4. Float switch open error. Tested float switch and it functions properly. Need control and owi. Door not closing properly. Adjusted feet. Door gasket torn. Need door gasket. ; ordrng 1 W10864081 (gasket) and 1 W11084121 (sensor) and 1 W11225084 (cntrl-elec)
Near Penfield, NY 14526
James
Job Details:
12/10/2020
OVEN DOUBLE KITCHENAID KODE500ESS02
Q1. N. Q2 n. Q3 n. Unit no display. 8v to user interface. Thermal fuse closed. Need UI and power supply 5 year warranty on parts. ; ordrng 1 W11086141 (console) and 1 W11086152 (panl-cntrl) and 1 W11179310 (cntrl-elec)
Near Geneva, NY 14456
Steve
Job Details:
12/10/2020
WASHER WHIRLPOOL WDT710PAYM3
Found motor getting power but not running. Quoted for motor replacement. ; rqstng P&A on 1 WPW10482480 (pump&motor)
Near Rochester, NY 14612
James
Job Details:
12/10/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"Leds flash. No cool. UI non responsive. Found icemaker fan shorting out control. Disconnected p9 connection from control and reset power. Compressor turned on and half of leds began functioning. Need control, im fan, and freezer led. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224256 (cntrl-elec) and 1 W11462342 (LED)"
Near Rochester, NY 14612
Evan
Job Details:
12/10/2020
DISHWASHER WHIRLPOOL WDT720PADB2
Customer stated that unit would not drain or wash. ran drain cycle upon arrival to confirm function or pump. Unit drained as it should. Ran diagnostic cycle and checked for error codes. Unit displaying code 4-3 for wash motor failure. Wash motor will need to be replaced. Quoted customer for repair. Customer does not want to proceed at this time due to repair cost being higher than current value of unit. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14610
Tanner
Job Details:
12/10/2020
DISHWASHER KITCHENAID KUDT03FTBL2
Q1 no q2 no q3 noComplaint of door spring breaking. Inspected and found right side link had broken. Replaced link. Tested unit and unit tested good.
Near Fairport, NY 14450
Tanner
Job Details:
12/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01
Q1 no q2 no q3 noComplaint of odor and taste to ice. Inspected water supply line and found a braided steel line was use. This is known to cause this. Customer had a professional installation on this unit. Referred customer back to installer. Incorrect water supply line used. Highlighted proper install of water supply in customer use and care manual. Verbal signature acknowledged
Near Fairport, NY 14450
Tanner
Job Details:
12/10/2020
DISHWASHER WHIRLPOOL KDFE104DBL5
Q1 no q2 no q3 noComplaint of no drain. Confirmed 120 VAC to drain. Filled unit. Ran drain cycle and nothing happened. Replaced drain pump. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN