Near Irondequoit, NY 14617
David
Job Details: 03/04/2020
WASHER GE GTWN4250D0WS Customer concerned with GFCI tripping when using the washer. Checked harness and connections. Tested clutch windings and motor windings to ground. Tested control connections and harness to ground. Did not get continuity to ground anywhere. Ran test cycle. Allowed unit to fill up. Drained water in drain and spin. Checked amperage while testing. Unit would only pull 3 amps when ramping up to high spin. There is only one outlet down stream from the receptacle. It is in the same box and had nothing plugged into it when I arrived. Recommending that an electrician inspect wire dressing inside the receptacle and GFCI for proper operation. If problem persists it’s likely being caused by the motor or clutch. Discussed repair costs for these items with the customer. Not proceeding with a repair at this time.
Near Canandaigua, NY 14424
Steve
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found evaporator full of frost. Removed frost. Tightened all connections. Changed ui setting to daily defrost.
Near Rochester, NY 14622
Evan
Job Details: 03/04/2020
WASHER MAYTAG MVWB766FW1 Customer stating unit is experiencing same issue as before keypad will not respond to commands. Checked for error codes. Unit is displaying code f2e1 for stuck key. Replaced console and UI cable. Also confirmed that water is hooked up properly Ran multiple test cycles. Unit is able to stop and start cycle like it should. Unit tested good.
Near Rochester, NY 14621
David
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 Lid switch has been damaged since last repair. Switch will not latch. Sending another technician back today to replace latch; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Pittsford, NY 14534
Dave
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 F4E3 wash pump error code . Customer need new sump W11085683 . Customer did not have proof of purchase to verify the date of the unit .customer will try to get that. Charged service call
Near Pittsford, NY 14534
Dave
Job Details: 03/04/2020
OVEN MAYTAG MGR6600FZ1 Took temperatures of unit . 347 364 337 359 335 355 334 356 . Average temp 348 . Bumped calibration up 10 degrees . Tested unit . Tested good . Unit lights everytime . ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Rochester, NY 14623
Dave
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Replaced left hand door for having a dent . Adjusted legs on unit and leveled doors . Unit tested good .
Near Rochester, NY 14620
Dave
Job Details: 03/04/2020
REFRIGERATOR KENMORE 106.561645 Bottom hinge was loose where the cam on the fresh food door sits was moving every time the door opens and closes . If problem persists order WPW10329686
Near Newark, NY 14513
Steve
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4816FW2 Ordering water valve for low water flow on cold. ; ordrng 1 W11210459 (VALVE)
Near Geneva, NY 14456
Steve
Job Details: 03/04/2020
DRYER WHIRLPOOL WED8000DW4 Ordering ui fascia for erratic operation. Left console with customer. ; ordrng 1 W11133029 (UI)
Near Ontario, NY 14519
David
Job Details: 03/04/2020
REFRIGERATOR GE GS23GSKKCSS Waterline in freezer door is damaged at the hinge. This is part of the door. Sending quote to Aaron’s ; rqstng P&A on 1 WR78X22203 (door foam asm fz343.99)
Near Irondequoit, NY 14617
Evan
Job Details: 03/04/2020
DISHWASHER KITCHENAID KDTE204DBL0 Customer stated that unit would not drain. Discovered tooth pick inside drain pump causing impeller not to spin. Removed tooth pick and tested unit. Unit tested good. Collecting S/C fee
Near Brighton, NY 14620
Dave
Job Details: 03/04/2020
STACKED LAUNDRY WHIRLPOOL LTE5243DQA "Washer out of balance and moving . Found one of the legs on the unit had pushed in and would not hold the unit in place . Adjusted the legs and made sure that the leg will not move again. Tested unit with load Of laundry. Basket swinging everywhere . Oil coming from transmission. Basket is loose can spin with my hand .ordering transmission. Clutch . Drive block and motor coupler . ; rqstng P&A on 1 WP389140 (drive block) and 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor)"
Near Honeoye Falls, NY 14472
Steve
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KTRC20KXWH20 Replaced fan again for slow running fan. The customer is going to monitor.
Near Penfield, NY 14526
Dave
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Freshfood door by the hinge is broken . Unit needs new door . Part LW10413519 ; ordrng 1 LW10413519 (dor-fip ms) and 1 WPW10460580 (gasket-fip)
Near Newark, NY 14513
Steve
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL ABB1922FEB3 Found freezer evaporator full of frost. Heater turned on. Removed frost. Changed defrost setting to daily defrost. Found drain was plugged. Replaced drain. S38253; used 1 W10619951 (TUBE-DRAIN) from stock
Near Penfield, NY 14526
Evan
Job Details: 02/29/2020
WASHER WHIRLPOOL WTW4816FW2 Unit is producing loud noise during spin. Discovered that gear case is beginning to loose oil causing unit to produce noise. Unit will need new gear case. Ordering gear case. ; ordrng 1 W11255272 (GEAR CASE )
Near Macedon, NY 14502
Evan
Job Details: 02/29/2020
WASHER MAYTAG MHW7000XW2 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside tub is failing causing unit to run very noisy while in spin. Replaced tub assembly. Ran test cycle. Unit completed cycle as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 02/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit leaking from front of door. Checked for codes no codes present. Discovered that gasket on left side of door was not fully in channel. Ran unit and could not replicate issue once reseating gasket. Also advising customer to change soap to finish pods. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 02/29/2020
WASHER WHIRLPOOL WTW8040DW4 Customer stated that unit was producing squealing noise while in spin or agitate. Discovered that rotor bolt was slightly loose. Tightened rotor bolt and ran multiple cycles. Could not replicate noise once doing so. Unit tested good
Near Bloomfield, NY 14469
Dave
Job Details: 02/29/2020
WASHER MAYTAG MVWC415EW2 Washer not filling with water . Long fill error code .Found the water valve not turning on. Ordering control W11124822 and valve W11210459; rqstng P&A on 1 W11210459 (Water valve) and 1 W11124822 (Control)
Near Webster, NY 14580
Evan
Job Details: 02/29/2020
DISHWASHER KITCHENAID KDFE104HPS0 Replacing drain pump due to units original pump overheating after running cycle. Replaced pump. Ran test cycle. Unit tested good. ; used 1 W11084121 (OWI SENSOR) from stock
Near Spencerport, NY 14559
David
Job Details: 02/29/2020
REFRIGERATOR MAYTAG MFI2569VEB3 S38253Unit was leaking due to a clogged drain tube. Removed ice and installed drain tube kit ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Canandaigua, NY 14424
Dave
Job Details: 02/29/2020
DRYER WHIRLPOOL WGD4815EW2 Dryer not heating . Found no gas getting to the dryer . Found gas shut off and turned on . Unit is now working as expected.
Near Farmington, NY 14425
Dave
Job Details: 02/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Freezer LED is out . Found loose connection to LED in freezer . Reseated connection to LED .tested unit , tested good ."
Near Lima, NY 14485
Steve
Job Details: 02/29/2020
DRYER WHIRLPOOL WED4950HW0 Tested dryer with vent tester. Vent test failed with vent on and passed with vent off. Heating as expected. Informed customer and recommended the customer clean vent.
Near Spencerport, NY 14559
David
Job Details: 02/29/2020
WASHER AMANA NTW4705EW0 Customer unable to start machine. Cleared cycle and ran diagnostics. Unit tested good
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/29/2020
WASHER WHIRLPOOL WFW6620HW0 Added vent deflector for random leaking with large loads.
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/29/2020
REFRIGERATOR KITCHENAID KTRC20KXWH20 On inspection the evaporator fan was running very slowly. Moved the wire connection and it started running full force. Removed connection and tightened circular connection with channel locks and reseated connection. The fan is working at the moment. If fan fails again the harness to fan will need to be replaced. Harnesses are no longer available.
Near Rochester, NY 14623
Steve
Job Details: 02/29/2020
WASHER MAYTAG MVWX655DW0 "Replaced the wash plate with same result. Replaced cam and reinstalled original wash plate. Tested with blankets and washer tested good. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10721967 (CAM) from stock"
Near Churchville, NY 14428
Steve
Job Details: 02/29/2020
OVEN JENN AIR JJW2830DP01 Ordering ui for light turning on randomly. ; ordrng 1 W11236888 (UI)
Near Rochester, NY 14624
Steve
Job Details: 02/29/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced pump for not draining. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Pittsford, NY 14534
Steve
Job Details: 02/29/2020
REFRIGERATOR GE PFS22MBWAWW Replaced control for heater on while cooling. ; dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL
Near Rochester, NY 14624
Steve
Job Details: 02/29/2020
WASHER WHIRLPOOL WTW8500DC5 Found the pump had a piece of debris in it Removed debris and the pump is working as expected.
Near Victor, NY 14564
Dave
Job Details: 02/29/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY02 Floor had scratch in front of refrigerator from when the customer had pulled the unit out before I came the first trip . Took photo of scratch . Pulled unit out using appliance movers . Installed new control board and programmed unit . Unit tested good .
Near Fairport, NY 14450
Dave
Job Details: 02/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Unit has low charge .needs new evaporator W10836706 , would need drier WPW10143759 , Process tube W10913906 . Customer is going to think about repair after quoting the labor cost to fix unit . Quoted $317.95 for labor . Charged service call ."
Near Irondequoit, NY 14617
David
Job Details: 02/29/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Ice maker fill tube is leaking during fill. Ordering fill tube ; ordrng 1 W11292468 (fitting), dspstn on spec-tagged invntry: 1 WPW10238100 VALVE-INLT"
Near Macedon, NY 14502
Dave
Job Details: 02/29/2020
WASHER WHIRLPOOL WFW5620HW0 Installed vent cap for unit leaking . Tested unit in diagnostics.unit tested good .
Near Fairport, NY 14450
Dave
Job Details: 02/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 fresh food evap was frozen again . Called techline SR 7727265586. Techline said to replaced fan . Replaced fan . Foil taped and zip tied thermistor . Tested unit in test four . Tested good . If problem persists customer needs to call kitchen aid customer service . ; used 1 W11033168 (HARNESS) from stock
Near Spencerport, NY 14559
David
Job Details: 02/29/2020
WASHER MAYTAG MVWX655DW0 Replaced stripped basket hub . Tested and calibrated ; dspstn on spec-tagged invntry: 1 W10528947 HUB
Near Rochester, NY 14621
David
Job Details: 02/29/2020
WASHER AMANA NTW4516FW3 Control was reviving 120VAC but not responding. Replaced control. Unit tested good; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Webster, NY 14580
David
Job Details: 02/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced pantry UI harness and ice maker. Ice maker tested good in test 57 UI tested good
Near Rochester, NY 14618
David
Job Details: 02/29/2020
REFRIGERATOR AMANA ABC2037DES Unit was not cooling due to a frosted evaporator. Removed frost from evaporator and replaced control that had a stuck compressor relay. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Rochester, NY 14626
David
Job Details: 02/29/2020
WASHER WHIRLPOOL WGT4027EW0 Replaced motor and cap. Customer to monitor.
Near Fairport, NY 14450
Dave
Job Details: 02/29/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Left hand track for deli drawer is broken . Ordering Part is WPW10468555 .. customer paid in full . ; ordrng 1 WPW10468555 (Left hand track)
Near Scottsville, NY 14546
Steve
Job Details: 02/29/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM Replaced fresh food section light for no light if refigerator. The light worked but was dim. Replaced freezer light and both lights worked as expected ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT
Near Scottsville, NY 14546
Steve
Job Details: 02/29/2020
DRYER WHIRLPOOL WED4815EW1 Replaced motor for not starting. The dryer tests good.
Near Rochester, NY 14623
Dave
Job Details: 02/29/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Water valve leaking at he the hose connection . The hose will not seat right on the valve . Replaced the water valve and tested unit in auto diagnostics. Unit tested good . No leaks
Near Penfield, NY 14526
Evan
Job Details: 02/29/2020
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Replacing control due to unit failing to maintain temperature in upper oven. Replaced control and ran preheat to 350. Took temp readings once up to temp. Unit tested good ATEC covering part cost due to misdiagnosis per KB.
Near Hilton, NY 14468
David
Job Details: 02/29/2020
OVEN WHIRLPOOL WOD93EC0AE00 Convection fan has rounded out. Near shaft causing vibrations ordering washer ; ordrng 1 W10308286 (washer)
Near Webster, NY 14580
Evan
Job Details: 02/27/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Replaced drain hose and confirmed that drain hose and extension were both clear. Unit still will not drain. Issue is stemming from pump impeller not moving water out of cabinet. Ordering drain pump. ; ordrng 1 W10724439 (DRAIN PUMP )
Near Webster, NY 14580
Evan
Job Details: 02/27/2020
DISHWASHER KITCHENAID KDFE104HPS0 Customer stating Unit is still not draining water at end of cycle. Called techline to document due to reoccurring issue. Techline stated that due to other parts being replaced suspecting that pump is overheating causing unit not to drain. Tested unit with spare pump tech had on truck to confirm function. Ran express wash and monitored unit. Unit drained at end of cycle as it should. Issue was with pump. Ordering drain pump ; ordrng 1 W10724439 (DRAIN PUMP )
Near Rochester, NY 14610
Evan
Job Details: 02/27/2020
DISHWASHER WHIRLPOOL WDF780SLYM0 Customer stated that unit was not powering up. Checked incoming voltage at control. Unit was only receiving 12v. Inspected connections at junction box connections are tight receiving same voltage at junction box. Discovered that mouse had chewed through wire on house side of machine. This is causing issue. Tested dishwasher with power cord to confirm function. Unit tested good collecting service call fee
Near Irondequoit, NY 14622
Evan
Job Details: 02/27/2020
RANGE WHIRLPOOL WFG710H0AS1 "Customer is still experiencing issue with bake element failing to light consistently. Referring to service pointer W10702913A. Pointer consists of updated wiring harness and new bake burner bar. Ordering kit. Customer has paid in full ; ordrng 1 W10700720 (BURNER BAR), dspstn on spec-tagged invntry: 1 WPW10331686 MODULE"
Near Walworth, NY 14568
Steve
Job Details: 02/27/2020
DISHWASHER KITCHENAID KUDS30IXBL6 Found plug in to control board had burned and could not remove connection. The connection is power coming in and power to heater. Removed power to the dishwasher at the power box. Wire nutted incoming power. Quoted customer for harness and control. Could not test heater. ; rqstng P&A on 1 W10496095 (harns-wire) and 1 W11035586 (cntrl-elec)
Near Victor, NY 14564
Steve
Job Details: 02/27/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Found freezer evaporator full of frost. Removed all frost. Found the defrost thermistor was attached to circular tubbing. Moved thermistor to straight pipe and zip tied and taped with foil tape. Ordering door switch for broken switch. ; ordrng 1 W11291142 (SWITCH)
Near Fairport, NY 14450
Evan
Job Details: 02/27/2020
WASHER WHIRLPOOL MVWB766FW0 Customer stated unit is still flashing f8e1 code for long fill. Checked for codes unit was displaying code f8e1 and f3e2 for inlet temperature fault. Replaced water valve and tested both sides of valve. Could not replicate issue with new valve. Ran diagnostic cycle. Unit tested good ; used 1 W11165546 (VALVE) from stock
Near Ridgemont, NY 14626
David
Job Details: 02/27/2020
DRYER WHIRLPOOL WED5620HW0 Dryer will not power on. 240 vac to unit measures 15 vDC at UI ordering UI and control ; ordrng 1 W11331275 (CONTROL) and 1 W11378949 (UI)
Near Spencerport, NY 14559
David
Job Details: 02/27/2020
WASHER WHIRLPOOL WTW4816FW2 Gear case is squeezing and agitator is loose. Ordering gearcase ; ordrng 1 W11255272 (gearcase) and 1 WP3951744 (agitator)
Near Hilton, NY 14468
David
Job Details: 02/27/2020
DRYER WHIRLPOOL WGD4850HW0 Unit is not heating properly due to a clogged vent. airflow tested poor Door catch was bent over preventing door from closing easily adjusted striker and catch. Door closes better
Near Penfield, NY 14526
David
Job Details: 02/27/2020
REFRIGERATOR JENN AIR JFC2290REM02 Complaint of torn gasket. Inspected unit and found gaskets ripping from top down in center. Ordering replacement gaskets.; ordrng 2 W10830046 (GASKET)s
Near Rochester, NY 14613
David
Job Details: 02/27/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Replaced inverter due to compressor not running. Inspected frost pattern after install to verify cooling. Watched frost pattern develop. Customer to monitor
Near Pittsford, NY 14534
Steve
Job Details: 02/27/2020
REFRIGERATOR GE PFS22MBWAWW Found heater on while cooling causing warm temps in freezer. Ordering control; ordrng 1 WR55X10942P (CONTROL)
Near Rochester, NY 14606
David
Job Details: 02/27/2020
WASHER WHIRLPOOL NTW4516FW Customer concerned with long fill times. No errors in diagnostics unit passed auto test. Explained to customer that the sensing period for fill can vary depending on load. Unit operating as designed. Left valve with customer. Customer declined to provide email.
Near Rochester, NY 14604
David
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open valve unit tested good. Part price charged was for the icemaker that was replaced last visit. Ice maker cycled and filled
Near Farmington, NY 14425
Steve
Job Details: 02/27/2020
DISHWASHER KITCHENAID KDTE234GPS0 Part was dented where bottom seal attaches. Ordering another inner door ; ordrng 1 W10908291 (door-inner)
Near Webster, NY 14580
David
Job Details: 02/27/2020
OVEN WHIRLPOOL WEG745H0FS0 Called Techline due to repeat ignition issue. They recommended adding an extra ground from the air shutter to the chassis floor sr7727246720. Added recommended ground. Customer to monitor.
Near Webster, NY 14580
David
Job Details: 02/27/2020
WASHER MAYTAG MHW5630HW0 Installed deflector per service pointer due to water collecting in the air vent. Ran auto test to verify functions
Near Fairport, NY 14450
Evan
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer stated that new gasket has ripped. Discovered Gasket has torn in top right corner exposing magnet strip. Ordering gasket ; ordrng 1 W10860480 (GASKET (WHITE) )
Near Pittsford, NY 14534
Steve
Job Details: 02/27/2020
OVEN JENN AIR JJW2430DS02 Replaced user interface for stuck key error. Added foil tape to vent to prevent moisture behind ui. The oven tested good.
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found fresh food section evaporator full of frost. Removed all frost. Changed defrost setting in control to daily defrost. Replaced fan with thermistors. Caulked liner. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Canandaigua, NY 14424
Steve
Job Details: 02/27/2020
DRYER MAYTAG MEDB835DW4 "Tested dryer for no heat. All fuses , thermostat, heater tested good. Put unit back together and it started heating. Customer is goi g to monitor."
Near Rochester, NY 14607
Evan
Job Details: 02/27/2020
WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit was just purchased and threads on both water valves are stripped. Discovered customer was correct. Both hot and cold water valve threads are stripped causing issue. Replaced valves. Unit tested good
Near Irondequoit, NY 14622
Evan
Job Details: 02/27/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Customer stated that unit was not dispensing ice. Discovered that auger shaft had broken causing issue. Ice bin will need to be replaced. Customer would like to contemplate repair and will contact office if they would like to proceed. If so please order parts listed below. Collecting service call fee WP2188917 ShaftWPW10204457 ICE BIN
Near Rochester, NY 14612
David
Job Details: 02/27/2020
DRYER KENMORE 110.7120201 Found unit with an open thermal fuse. Replaced fuse and tested. Recommending that the venting be cleaned before use. ; used 1 WP3390719 (FUSE-THERMAL) from stock
Near Penfield, NY 14526
David
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced jazz board that was not responding unit tested good; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14624
Steve
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL KRFC302EBS00 Replaced stripped feet on front of refigerator for stripped feet.
Near Rochester, NY 14618
Steve
Job Details: 02/21/2020
DRYER MAYTAG LSE7800ACW Replaced other bearing and the dryer is working as expected.
Near Penfield, NY 14526
David
Job Details: 02/21/2020
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Customer still having the same issue. Unit tested good while in home. Checked junction box for loose connections. Tightened connections. Found that control that was changed does not regulate temperature. The display board controls temps per wiring diagram. Recommending that that be changed. Customer is going to contact manufacturer. Rescheduling for one week with display board. Did not take a deposit at this time ; ordrng 1 139038832 (control panel asse)
Near Rochester, NY 14609
David
Job Details: 02/21/2020
RANGE WHIRLPOOL WFE505W0HW1 Sr7727198076 to document front. Burner issue replaced switch per customer request. Burner does cycle when set to low. Temperature is not very hot until setting 2 this is normal operation. Verified with Techline
Near Newark, NY 14513
Evan
Job Details: 02/21/2020
DRYER WHIRLPOOL WED92HEFW0 Customer stating that unit is experiencing long dry times. Checked vent upon arrival vent is clear. Checked for error codes. Unit displaying code f3e6 for moisture sensor testing open. Checked resistance at sensor sensor tested open. Ordering sensor advised customer to use unit on timed dry until repair is performed. Ordering moisture sensors ; ordrng 2 WP3387223 (MOISTURE SENSOR )s
Near Newark, NY 14513
Evan
Job Details: 02/21/2020
WASHER MAYTAG MHW5630HC0 Installing deflector cap due to unit continually oversudsing even after changing soap to pods. Installed deflector cap and ran test cycle. Unit completed cycle as it should. Unit tested good
Near Lyons, NY 14489
Evan
Job Details: 02/21/2020
DRYER WHIRLPOOL WED5620HW0 Replacing heating element due to coil on original element snapping causing coil to test open. Replaced heating coil and ran test cycle. Unit tested good
Near Marion, NY 14505
Evan
Job Details: 02/21/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Replaced control and keypad due to unit not responding to commands. After installation of new parts ran unit and unit began to produce clicking sound. Ran unit again in diagnostic on test 35 discovered that relay is causing noise on board. Ordering magnetron and transformer ; ordrng 1 W10754299 (MAGNETRON) and 1 W10754523 (TRANSFORMER )
Near Fairport, NY 14450
Dave
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 LED in freezer failed . Replaced freezer led bulb with w11205083 . Tested unit tested good . Left part with customer.
Near Phelps, NY 14532
Dave
Job Details: 02/21/2020
WASHER MAYTAG MVWC555DW1 "Washer hub was worn out . Found the wash plate splines and the gear case splines are also worn out . Unit needs gear case . Wash plate . Wash hub and screws to the hub . Found the control board lights are not all lighting up that needs to be replaced as well . Ordering parts . Installed hub W10528947 from stock to temporarily allow customer to use machine , ; rqstng P&A on 6 WP8533953 (Screws)s and 1 W11035751 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washer plate) and 1 W11116591 (Control), used 1 W10528947 (Hub) from stock"
Near Phelps, NY 14532
Dave
Job Details: 02/21/2020
DISHWASHER KITCHENAID KDTM384ESS3 Lights inside tub flickering when the door gets opened . Ordering new harness to the lights W10808286; ordrng 1 W10808286 (Light harness)
Near Rochester, NY 14620
David
Job Details: 02/21/2020
OVEN KITCHENAID KSGG700EBS1 One of the knobs would not completely seat due to the retaining clip from the oldKnob still sitting on the shaft. Removed clip and installed knob
Near Irondequoit, NY 14622
David
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 The compressor was vibrating the suction line on the base plate when shutting off. Moved tubing away from baseplate. Unit tested good
Near Rochester, NY 14626
David
Job Details: 02/21/2020
DISHWASHER KENMORE 665.1582169 Plastic lid on top rack was preventing door closure. Unit was fine otherwise
Near Canandaigua, NY 14424
Dave
Job Details: 02/21/2020
WASHER MAYTAG MVWC465HW2 Washer stuck in cycle .power cycled unit and reseated connections. Calibrated unit . Tested unit auto diagnostics. Unit tested good . Gave tips on best cycles .unit tested good . Customer instruct.
Near Canandaigua, NY 14424
Dave
Job Details: 02/21/2020
RANGE WHIRLPOOL WEG750H0HZ0 User interface console gasket between glass and metal was falling apart . Replaced console . Tested unit . Tested good .
Near Victor, NY 14564
Steve
Job Details: 02/21/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced drain pump for abnormal drain noises. Replaced ui for unresponsive ui. Ordering vent deflector for leaking. ; ordrng 1 W11409996 (Deflector)
Near Farmington, NY 14425
Steve
Job Details: 02/21/2020
WASHER WHIRLPOOL MVWC415EW1 Replaced cam for grinding in agitation. Tested and washer tested good. Put towels in washer before departure. Customer is going to monitor. ; used 1 W10721967 (CAM) from stock
Near Victor, NY 14564
Steve
Job Details: 02/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complained of water on top of glasses on top shelf after cycle completes. Informed customer that if the cups have con-caved bottoms that water will rest on surface. This is normal operation. Informed customer to run hot water at sink prior to running dishwasher. Found heat dry was off on ui. Turned on heat dry and recommended using all heat cycles for better dry. Ran diagnotsics. No error codes. Heater turned on. The dishwasher tests good. Called tech line to document. Sr# 7727200679
Near Caledonia, NY 14423
Steve
Job Details: 02/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced mullion for broken tab and mullion not closing. Lowered feet to raise left side so mullion hits receiver properly
Near Rochester, NY 14618
Steve
Job Details: 02/18/2020
DISHWASHER GE GDF620HGJ4BB Replaced ui control and found ui not responding. Part was defective. Put original control back in unit and it worked. Ordering another control. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Penfield, NY 14526
Evan
Job Details: 02/18/2020
RANGE WHIRLPOOL WFG550S0HZ1 Customer stating that left front burner is now not lighting. Discovered that ignitor was failing. Replaced burner head. Tested unit multiple times for customer. Unit tested good. Unit now lighting as it should
Near Rochester, NY 14625
Evan
Job Details: 02/18/2020
RANGE FRIGIDAIRE PLCF489CCA Customer is stating that unit is no longer heating oven cavity. Upon inspection checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked voltage at element. L1 on control is failing to send power to bake element. Unit is only showing 120v. Control will need to be replaced. Unfortunately control is no longer from distributor. Collecting service call fee
Near Rochester, NY 14606
Evan
Job Details: 02/18/2020
WASHER MAYTAG MHW4200BW1 Customer stated that unit would not complete cycle. Upon arrival checked for codes. Unit displaying F5e2 for door lock error. Ran unit in diagnostic. At the end of diagnostic cycle unit would continually run drain pump. Discovered that air trap was clogged causing issue. Cleared trap and ran normal cycle. Watched unit throughout cycle. Unit completed cycle as it should Unit tested good