Mary - Geneva, NY
Great service and constant updates
Allan - Webster, NY
Excellent professional service
KP - Rochester, NY
Nothing but good things to say. I spoke with Kim (?) from the office and she was awesome. They sent Evan, he was awesome. The work was great. I found it cool they had a way to track the tech to see if he was on time. Very modern.
great service, very personable.
John - Rochester, NY
Very good worker. Would be proud to have him as an employee.
Job well done.
Gerard - Conesus, NY
The freezer was diagnosed and an appointment was set up for the repair. The technician showed up and completed the repair and our freezer is now holding -2! Everything was left neat after the repair was completed.
Great service member
John - Rochester, NY
Very customer service oriented.
Jo - Webster, NY
Techs are all knowledgeable and friendly. Receptionist is very responsive, and the manager is very helpful and understanding. Very pleased overall with Appliance Tec, but not so much with my appliances.
fast effiecint friendly
Carol - Ontario, NY
took awhile for appointment but good service
Charles - Rochester, NY
Derek - Rochester, NY
He did a good job
On time,I had asked for an early morning, so I can get to work.work was finished on time,great service,Steve was very pleasant to deal with.
Jasi - Rochester, NY
I wished that I did not have to wait a week for parts to come.it is a problem to be w o freezer.
Amanda - Canandaigua, NY
Service man was very friendly.
David - Webster, NY
he was on time. Called me before he arrived. Knew exactly what the problem was. Fixed it in under an hour.
Khadijah - Rochester, NY
The Texh was knowledgeable, patient, and helpful.
Quick and Easy
Ana - Rochester, NY
Nancy - Farmington, NY
Very Professional, Great Problem Solver
June - Rochester, NY
The service repairer worked efficiently even in his leaving to get proper part and return to finish the job. The heat is right on point. Thank you for your excellent service. I will highly recommend your business!
Great Responsiveness, and Friendly Helpful Technician!
Gail - Rochester, NY
After months of malfunction, the broiler worked fine the minute Steve M. turned it on! Although we were entirely embarrassed to have taken his time, he was nothing but helpful, waived the charge, and made himself available for any future issues with the equipment. We were also impressed with the company's professionalism in scheduling, and letting us know precisely when Steve was on his way!
David - Canandaigua, NY
Excellent service. On time, knowledgeable tech, great explanation of the problem and several helpful tips on operation. The best in home appliance service in my experience!
Jon - Williamson, NY
David - Rochester, NY
David was very professional and efficient.
Fred - Rochester, NY
Knowledgeable service tech.
Very thorough and helpful
Dave - Webster, NY
Great experience - knowledgeable, courteous, timely
Karen - Ontario, NY
Kevin - Honeoye Falls, NY
Whirlpool dryer inspection
Craig - Holley, NY
Cynthia - Rochester, NY
My refrigerator has not worked properly since being installed 4 years ago, the visit by Mr Long has given me hope that my refrigerator will finally be fixed and if not he will be back. He is polite, listens and understands the problem. He wears foot covers and never leaves a mess, he always mops up every inch of water and ice. They text you a reminder of your appointment, plus call when en route could not ask for more.
Molley - Rochester, NY
Joanne - Rochester, NY
great service and good advice
Marian - Rochester, NY
Carol - Canandaigua, NY
Dave was great!
Pat - Pittsford, NY
Expert service done in a timely manner and he got us back in order with our washer! What a relief! Awesome 👍 price!
Siddharth - Webster, NY
Great service! Effective, timely, and efficient!
Kitchen aid oven repair
Shantal - Pittsford, NY
First class service and help, recommended
Jeraldine - Rochester, NY
Dave was very knowledgeable and professional. In and out with no problems.
Brian - Scottsville, NY
Steve did a fantastic job of fixing my washer. Correct parts and had it repaired in no time. Highly recommend.
Jordan - Fairport, NY
Tech listened to my concerns and address the issue. He went above my expectations by performing additional work that should prevent similar issues in the future. He completed the work quickly and professionally.
Mark - Rushville, NY
Fixed Fridge Happy Customer
Cecilia - Pittsford, NY
There service issue was what I thought it was and the technician identified it and fixed it within minutes.
Douglas - Penfield, NY
Great job, in and out real quick
Janet - Rochester, NY
Shaiman is a very diligent, gentle person, but was at a disadvantage because the fridge is apparently not repairable.
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Super nice tech
Kathleen - Fairport, NY
First time customer
Wendy - Rochester, NY
I am pleased with the service provided. I am not familiar with the competitor's pricing but the quote of the job included a discount so I rated accordingly.
Kathy - Rochester, NY
WAS ON TIME- ORDER THE PART NEEDED, CAME BACK DONE IN NO TIME, AWSOME
Melissa - Pittsford, NY
Steve was great to have as our technician. He’s on time and easy to talk with when dealing with the technical side of his work. We will be sore to use them again if needed!
Adams - Rochester, NY
Molly - Rochester, NY
Tracey - Avon, NY
He had gone over amd beyond to help. Im extremely satisfied with his service.
Betsy - Hamlin, NY
Tracking so I knew approximate time and a call. Took care of issue and explained how things work. Found another issue and was able to correct it very quickly Thanks
Marianne - Hilton, NY
I was very pleased with the service that David provided on 6/27/2019. He called before he came out and explained everything he did and the reason why this happened to my refrigerator.
Jane - Rochester, NY
Shaiman arrived on time, was respectful, friendly and professional. He attended to the washing machine diligently and reported his findings in an easy-to-understand way. He listened carefully to my concerns as well.
Dennis - Pittsford, NY
Evan is terrific. We trust his expertise and judgement. We are confident of his knowledge and skill.
Whirlpool service call
Babeth - Rochester, NY
fast, great explanation of problem
Marsha - Pittsford, NY
James - Gates, NY
Morgan - Penfield, NY
Evan was fabulous....he got the job done and was extremely personable throughout the process. I will definitely be requesting him for future visits.
Mary - Avon, NY
Dave came to fix my washing machine. He did his best to avoid my having to purchase parts by cleaning the connections. When that approach did not fix the machine, he returned and quickly replaced the part and cleaned out the gasket around the basket for me. Dave was pleasant and very professional and helpful. I appreciated him trying to save me some money on his first visit.
Robert - Webster, NY
Had it fixed in 30 minutes. Very clean and professional
Gregory - Brockport, NY
Great service - went the extra mile
Stephen - East Rochester, NY
Dave took care of our issue and even checked everything over and adjusted our fridge doors. Very personable too.
Terrie - Rochester, NY
Dave? the tech was on time, explained the possible reasons for the problem we were experiencing, inspected the fridge and was thorough, kind and respectful.
tech was very courteous and patient with us in determining prob
Renato - Rochester, NY
Leticia - Webster, NY
Very nice, personable ,fast service
Steve fixed my freezer!
erstinehour - Rochester, NY
Phillippe - Rochester, NY
The tecnichian did a great job. Quickly found the issue and resolved it.
Great service, smart tech
Joanna - Pittsford, NY
Judy - Farmington, NY
very friendly service
Susan - Rochester, NY
Service call cost is a little high, part and labor cost OK
Ruth - Rochester, NY
Professional and great service.
Patti - Ontario, NY
Pauline - Rochester, NY
I was given an appointment, when I was speaking with representative.Shortly after that call I rec'd a call and was given an earlier appointment to have a technician come out. The technician came out the same day. The technician called when he was on his way. Technician was very professional and got right to inspecting. Technician was very nice, explained everything to me. I was completely satisfied with the service I received.
Lashasha - Rochester, NY
Ann - Rochester, NY
Steve did a great job. He was very personable and professional and in and out quickly.
Agned - Holley, NY
Service person arrived on time greeted me introduced himself. Listened carefully. Resolved issue quickly. Was courteous friendly and knowledgeable.
Jennifer - Rochester, NY
They were able to come earlier than promised and got the job done quickly. Friendly and well groomed.
Kathy - Victor, NY
Steve was awesome
Brent - Canandaigua, NY
Dave Flint did an excellent job. He showed up on time and quickly determined the root cause.
Friendly, knowledgeable professional.
Keith - Webster, NY
Evan was polite and efficient. Highly recommend.
June - Rochester, NY
Service tech provided excellent service! He was prompt and efficient. My dryer performs better than before!! Thank you for your service and I'll highly recommend your business to anyone in need.
Personable, knowledgeable technician
Cindy - Rochester, NY
Richard - Pittsford, NY
Our service tech was most accommodating, knowledgeable and courteous. He repaired our appliances to our complete satisfaction.
Martin - Rochester, NY
Fast, Great Service
Scott - Pittsford, NY
Resolved my issue in less than 2 minutes.
Quick and done right
Ebby - Rochester, NY
Professional and efficient!
Anthony - Webster, NY
Dave Long did a great job of quickly diagnosing and repairing the problem with our washing machine. Very happy with the service!
Wayne - Perry, NY
My washer wouldn't do a thing. Dave came out look at it and he couldn't make it to anything so he order a control board and a few other parts and got it to work
Ken - Penfield, NY
Keren - Henrietta, NY
I loved being able to be up to date on soon the tech would arrive
Christina - Palmyra, NY
Tech was very helpful and went out of his way to help me with water flow to refrigerator.
Service was great
David - Ontario, NY
Service Rep Dave was courteous, friendly, & efficient. Website made it easy to track his progress through earlier service calls and pinpoint his arrival time
great service. very professional.
Ella - Rochester, NY
Great repair and quick
Christian - Macedon, NY
Neat and friendly!!
Christine - Rochester, NY
Prompt, neat and friendly. so far no complaints with the repair.
Problem Solved ... No More Leaks!
JayJay - Rochester, NY
The tech arrived on time, and repair performed under the extended warranty was completed in one visit. Can't comment on pricing, as the repair (parts and labor) was covered under warranty.
Janet - Rochester, NY
Dave was thorough and knew his job. Also, a pleasant young man.
Great service by an even greater tech!!!
John - Penfield, NY
Dave is a true professional, courteous, knowledgeable, caring and so easy to deal with. More companies need more Dave's, he is a credit to his profession!!!
Tracy - Rochester, NY
Our refrigerator was delivered with a broken part. The technicians replaced the part efficiently. There was no cost to us.
Wayne - Perry, NY
I"m am new to the computer washing machines. Steve was very helpful in telling me what cycles to use and the kinds of soap not to use. He told me that I should get the extended warrant and why.
Scott - Fairport, NY
A follow up call to an earlier repair regarding the freezer frosting. This time it was a plugged drain and not sure how that happened since it is less than 3 years old but they resolved it.
Evan was fantastic !!
Joe - Webster, NY
Evan was very professional, friendly, and courteous. He diagnosed my problem immediately and replace the parts that needed to be replaced and now my dishwasher is working back to normal !!
Lawrence - Ontario, NY
service man was very informative
Honest reliable service
Tim - Fairport, NY
Our tech called 10 min before arriving, arrived on time and was very pleasant and honest. He appeared to be very confident and skilled. He quickly troubleshot our oven’s issue, answered all our questions and repaired the problem. We would recommend him to anyone needing appliance repair service.
Catherine - Fairport, NY
he tried to fix my complaint, but couldn't. This fridge is just noisy
Great service, the price is regular
Victor - Rochester, NY
The tech Evan was very polite, helpful, knowledgeable and efficient.
Very professional Technician!
Jon - Williamson, NY
Jonathan - Macedon, NY
City maintenance supervisor
Mildred - Rochester, NY
Evan does great work
Great service. Welcome service over previous servicer.
Paul - Canandaigua, NY
City maintenance supervisor
Mj - Rochester, NY
Evan is a great tech
Thorough Job, Friendly Technician!
Brandon - Spencerport, NY
Shaiman was very to the point and informative. During the service call he did his homework with both the manufacturer and ApplianceTec's own resources (we learned my dryer was over 20 years old).
David - Penfield, NY
Michael - Rochester, NY
Lois - Macedon, NY
John - Rochester, NY
Great service x2 Dave
Breana - Webster, NY
Dave was very knowledgeable and came up with a good resolution.
Kate - Dansville, NY
Dave was professional and courteous. Addressed the problem quickly. Asked if I had any questions about my new fridge. Gave me some tips.
Susan - Rochester, NY
So quick and informative!
christopher - Rochester, NY
Anglin - Rochester, NY
Great Service, Awesome young man, very professional.
A Unique Issue - - Solved
Helen - Ontario, NY
Incredibly satisfied that Dave took such an intense initiative to research the issue here, until he was able to determine that the problem I was experiencing was caused by the "Manufacturer" providing me with an owner's manual that contained erroneous and misleading - outdated information. As a customer, I am Very Pleased that Dave Flint resolved the problem for me, and hopefully, the information will help many other customers...
Ed - Williamson, NY
Very professional. Courteous very happy with the service.
Paula - Rochester, NY
Jaye - Livonia, NY
Carol - Pittsford, NY
Stephen - Rochester, NY
We were still under warranty but the service we received was excellent. Thank you.
Victoria - Caledonia, NY
Tammy - Webster, NY
David Long was a repeat service tech... always very knowledgeable, on time, respectful and quick.
Joelle - Honeoye Falls, NY
Was helpful, not sure the machine will perform like I want but there’s not much else they can do
Richard - Fairport, NY
showed up on time, did what was appropriate under warranty
Andy - Honeoye Falls, NY
Hellen - Pittsford, NY
Quick easy service call
Kevin - Rochester, NY
Michael - Ontario, NY
Very knowledgeable, Great commication skills ,from Dave and office .smoth,professionals
Whirlpool Washer service
Robil - Fairport, NY
Excellent service. Verified appointment on line and called 15 minutes before arriving. Technician was very thorough checking out the problem and explaining it.
Lisa - Spencerport, NY
Great service on time and quick
Juanita - Hilton, NY
Angi - Webster, NY
Great Service! Thank You Evan for getting my Maytag up and running again!
Mark - Hilton, NY
They arrived when they said they would and were very professional.Diagnosed the problem and completed the repair quickly.
Christopher - Rochester, NY
Steve did an excellent job. Our main problem was the leak. He fixed the leak and showed me how to do the same in the future. He also fixed the touchpad so we have all of the water/ice dispensing functions again. Cleaned under fridge.
Quick great service
Joel - Ontario, NY
Robert - Rochester, NY
This survey does not apply to me, plants tech did their part but the refrigerator is faulty
Jean - Rochester, NY
My refrigerator needs to be replaced. Your technicians have been here three times and tried to fix the problem but it is still not fixed. It is a new refrigerator and it is my believe that it should be replaced. A new refrigerator should not have to have ceiling to put around it or heat it up with a hairdryer. Your techs were fine, The refrigerator is not. Hopefully I can get it replaced. I will answer To pull questions below so I can submit it. However I do not believe this applies to me
Mindy - Hemlock, NY
David - Pittsford, NY
This was our second experience using Appliance Tec and like the first time, we received timely, quality, professional service. Our Tec, Dave F., was courteous, personable and professional. Would highly recommend these folks for service.
Great service and information!
Tracy - Victor, NY
Was given some great tips outside of helping with our issue.
Answered all my questions
Paul - Penfield, NY
On time, fixed problem, worked hard, very nice
Ken - Penfield, NY
Evan Ercolamento showed up right after he called. Checked our dishwasher and provided a very minimal repair. Service charge seemed a little high, however satisfied with the results.
Prompt and satisfactory service
Barbara - Webster, NY
Very pleasent tech! Greast service!
Linda - Groveland, NY
Took to long for part to come in!
Richard - Fairport, NY
Appliance was only 35 days old therefore it was under warranty.
Great experience as my appliance was fixed
Cynthia - Rochester, NY
Wonderful customer service, found the issue quickly, fixed and cleaned up, all the while being pleasant & personable!!! What more could a customer ask for?
Kate - Dansville, NY
Steve was very professional. He was polite and respectful. He fixed the issue quickly. My water line was kinked and had air in the line. Has me test it and worked great!
Thomas - Fairport, NY
Mark - Rushville, NY
Barrara - Rochester, NY
Very professional and friendly!
Michael - Rochester, NY
Very good job Thanks
David - Rochester, NY
The repairman, David Long, was friendly, courteous and professional. He replaced our faulty icemaker quickly and efficiently.
Bruce - Fairport, NY
David did a fine job repairing our microwave. He was very nice and respectful.
Teresa - Rochester, NY
Excellent service pros
Maria - Rochester, NY
The service guys were prompt, quick & efficient, had the parts ordered ahead of time & my machine is working better than new, thank u!!
Angelo - Macedon, NY
Very helpful tech, diagnosed issue and fixed it.
Fantastic service. Very personable
Margaret - Webster, NY
Evan was knowledgeable and professional.
Irene - Rochester, NY
Friendly and quick
Hugh - Rochester, NY
Fast and efficient excellent service by a very qualified technician
Anthony - Webster, NY
Noury - Pittsford, NY
He was nice person, very high price & expensive
Steve is professional, personable and efficient.
Anne - Rochester, NY
Everything went well. My refrigerator looks brand new!
Diane - Victor, NY
Thomas - Conesus, NY
Dave was prompt, informative, very competent and gave good advice. Nice to have in a repair service! Wish you serviced Bosch appliances!
Sandy - Geneva, NY
Great company. Service tech is very knowledgeable and extremely nice.
Stephanie and Ben - Rochester, NY
Our tech was a pleasure to work with. On time, pleasant, and efficient.
Tricia - Webster, NY
Geoff - Fairport, NY
James - Lima, NY
Steve was very neet, knowledgable and quick
Joanna - Rochester, NY
Great service. Very knowledgeable
great service, professional & friendly tech
Patricia - Rochester, NY
i had a new appliance with a part defect. It was fixed quickly by the tech. He noticed I had another new appliance and asked if it was working well. I will ask for this tech again if I have any other problems with my appliances. No cost new appliance.
Michael - Rochester, NY
Shaiman was very friendly, knowledgeable, and customer friendly. It was a great service call. No issues or complaints from my end.
John - Canandaigua, NY
Dave did an awesome job with our leaky dishwasher. He was the 4th tech to work on it and the only one to correct the problem.
Polite and Efficient
Kevin - Fairport, NY
David did an excellent job diagnosing the issue and correcting the problem at an affordable cost.
Samantha - Pittsford, NY
Fair and honest service
Daniel - Brockport, NY
The service tech saved me money with an honest assessment of the problem. I feel that most techs would have charged me for a new part that I did not need. I highly recommend this company.
Terry - Ontario, NY
Martin - Rochester, NY
Eric - Rochester, NY
Friendly ,Professional & Convenient !
Bobbie - Honeoye Falls, NY
Donald - Webster, NY
Dave and John did great
Dave and John were great . I think that the 2 of them were a little confused about a situation of the fan? But they decided to order a new one . They
Kim - Rochester, NY
Too Expensive for the short amount of time tech was in my house.
Zach - Rochester, NY
Price should be an estimate of time Tech is in the house not a standard amount. $98 to tell me I needed a new dryer. Could have been half that amount at least. The tech wasn’t at my house that long, less than 20 minutes. $98 for one house call seems extremely high to me.
Response from Appliance Tec:
We wish we were able to provide the level of service we do at half the cost but, that's not possible. We understand the service call may seem expensive but there really are significant "up front" costs for us just to get to our customer's homes. We try to provide the best appliance service available and we try to keep our prices as reasonable as possible. Our $89.95 service call isn't out of line when compared to other professionally staffed and trained companies. We hope you understand.
Richard - Webster, NY
Everything went well and on time. Everything was easy. The squeak in the door is still present, but the tech explained and we will learn to live with it.
Kim - Marion, NY
From start to finish, this was a pleasant experience. Excellent communication on timing and I loved the ability to track your technicians. Evan was polite, professional and very knowledgeable! I would definitely use Appliance Tec again.
Michele - Webster, NY
Serviceman very nice.
John - Canandaigua, NY
Dave did an awesome job correcting the leak from our dishwasher
Tina - Rochester, NY
I found Steve to be argumentative and rude! He was quick to cut you off when voicing your concerns. I would not want him back in my home!
Response from Appliance Tec:
We are sorry to hear about this conflict with Steve. Please know this is not typical as Steve has a great reputation with his customers. We do know, after many years in business, that sometimes personalities will collide. When this happens we make sure that future service calls are run by a different technician. Once again, our apologies for you having less than a great experience with our company.
Freezer not making ice
Carol - Rochester, NY
David did a nice job. Kim did a great job of getting us in quickly since we had company coming for the weekend. It didn't make much ice the first day so I'm anxious to see if it made a lot subsequently. So glad to have you to call Jeff. /crt
Larry - Fairport, NY
Therese - Rochester, NY
Linda - Ontario, NY
It was a challenge installing the new gasket on the refrigerator door and he kept his cool while he was struggling, as the gasket appeared to be smaller than the old one he was replacing.
Great service. Very knowledgeable. Respectful of owners property. Professional.
Ron and Fran - Hilton, NY
RANGE WHIRLPOOL WFE515S0JW0 Replacing cooktop due to original cooktop coating coming off over RF burner. Replaced cooktop and burner. Tested unit. Unit tested good
REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced evaporator due to a low side leak unit began cooling after installation customer to monitor.
DRYER MAYTAG MED3500FW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and tested poorly. Ran unit for several minutes and heat never turned on. Tested power and power tested good. Disassembled unit and tested bulkhead parts. Heater element and operation thermistor tested negative for continuity. Ordering new thermistor and element. Advised customer venting needs to be serviced.; ordrng 1 WP8544771 (Element) and 1 8577274 (thermistor)
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced freezer door gasket . Heated and sealed . Unit is sealing as expected.
WASHER WHIRLPOOL WTW7500GC0 Q1 no Q2 no Q3 no Complaint of unit filling but not cleaning. Following stored errors:F8E1 long fillLong fill error will cause machine to stop running as unit suspects leak after timing Tested cold valve and tested good. Tested hot valve and no water. Checked water supply and hot water supply turned off. Once turned on hot water valve tested good. No hot water can also cause incorrect resistance reading to control board from water thermistor. Machine will not proceed to wash until water temperature is in valid range.Ran service diagnostics cycle and cycle completed without issue.
WASHER GE GTW330ASK1WW Belt is loose . Belt slid up towards gearcase and was rubbing . Flipped belt and tightened belt by moving motor a bit . . Belt is still loose . Unit needs new belt WH01X24697 . Clean off pulleys before installing new belt . . Adjusted legs so unit is higher off the floor . ; ordrng 1 WH01X24697 (washing machine driv)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no wash. Started a wash cycle and unit filled properly. Following stored errors:F4E3 wash motor faultF7E1 heating error.Cleared error codes. Replaced motor sump assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1. I q2 no q3 no Replaced controls due to intermittent cooling. Customer to monitor Verbal signature
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed ice bin for not pushing ice out to dispenser properly.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Q1 no Q2 no Q3 no Complaint of FC door not closing and frost. Tested door and door catches bottom of cabinet. Door hinge is bent causing unit not to close properly.; ordrng 1 WP2166037 (Hinge) and 1 WPW10300065 (Top bracket)
OVEN DOUBLE MAYTAG CWE550 Repaired wire to bake element and replace bake element due to unit not heating. Unit tested good after installation.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced icemaker and ice bin. Found soot all over fresh food liner and in ceiling. Could not find cause and unit is cooling properly. Customer is to monitor if ice quality problems persist.
REFRIGERATOR GE PFSS5RKZASS New fan motor did not solve issue. Fan still will notRun. Ordering control ; ordrng 1 WR55X11098 (Control)
DISHWASHER WHIRLPOOL WDF520PADB7 Customer stating that unit is not drying dishes properly. Checked for error codes. No codes were present. Ran diagnostic cycle to confirm heater was functioning. Heater tested good. Discovered rinse aid dispenser is empty this is causing issue. Filled dispenser for customer with rinse aid sample. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
RANGE WHIRLPOOL MGR6600FZ1 Replaced manifold for gas valves not in straight line causing two valve to not operate properly. The range tested good.
DISHWASHER GE GDF520PGJ2WW Complaint is the dishwasher doesn’t drain at the end of the cycle. Tested drain pump tested good . Unit has no error codes . Status LED light on control board is 1 flash which means normal . Drain tube for unit is very long . Goes down to the basement across and back up to disposal . Spoke with customer about shorting drain tube . Called G.E. techline said that unit is working will need to fix drain tube . Unit tested good
REFRIGERATOR JENN AIR JFFCC72EFP02 Replacing evaporator heater with thermistors due to thermistor not maintaining correct temperature and telling cooling fan for freezer when to run and not to run. Replaced harness. Customer to monitor to see if issue persists.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replacing Led module in fridge and freezer sections due to modules not illuminating. Replaced modules. Also cycled ice maker to confirm unit was making ice. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT
MICROWAVE WHIRLPOOL WMH31017HS3 "Unit not powering on without tripping circuit breaker. Found mounting nut bent, allowing bolt to contact filter board. Fixed mounting bolt and nut and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Unit is dispensing water very slow . Took water filter out . Went and closed saddle valve all the way and reopened . Water pressure to unit is now working as expected . Ice maker was not working . Found the ice maker was jammed with ice Removed and cycled ice maker . .unit tested good .
REFRIGERATOR KITCHENAID KRFF507HPS00 Replacing ice maker due to unit failing to produce ice or run harvest cycle. Replaced ice maker. Ran fill test 45 to confirm valve function and then ran test 56 to confirm harvest cycle function. Unit tested good.
REFRIGERATOR FRIGIDAIRE FPHN2899LS1 Unit has been cooling intermittently due to a failing defrost thermostat. Ordering thermostat.; ordrng 1 242046001 (Thermostat)
DRYER WHIRLPOOL WED8500DC4 Q1 no Q2 no Q3 no Complaint of intermittent operation. Unit will complete cycle even though garments are wet. Following stored errors:F4E3 low airflow.Vent tested unit and unit tested poorly. Poor venting will affect dryer performance.Measured power at block and measured 208.9 VAC. SR7728369923- techline advised once power drops below 208 VAC that unit will not operate. Number of circumstances can cause voltage fluctuations and if it’s below 208 machine will not operate and element will not heat also causing poor performance. Referred customer to electrician/building management.
REFRIGERATOR KENMORE 106.7300251 Customer is experiencing a defrost issue caused by a failing thermistor. The thermistor is terminating the defrostCycle early causing ice to build up near the freezer fan. Ordering defrost sensor ; ordrng 1 WPW10383615 (Defrost sensor)
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Replace inner door. Tested unit and unit did not leak.Verbal signature acknowledged.
WASHER WHIRLPOOL MVWB835DC3 Q1 no Q2 no Q3 no Replaced water valve assembly. Tested unit and unit tested good.Verbal signature acknowledged.
DISPOSER KITCHENAID KBDS100T Replaced disposal for batch switch intermittently not turning disposal on. The disposal tests good.
WASHER WHIRLPOOL WTW8040DW4 Spanned nut is loose to basket and gearcase . Looks like spanner nut is seized . Trying to take it off and the gearcase would spin . Customer is going to try and get nut off . May need gear case and new spanner nut .
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked temperatures in freezer 0 degrees . Ohm out ice box thermistor was within range of temperature that was inside . Ice box fan is working . Ice maker cycled in harvest test . Ice maker has no error codes . Called techline SR 7728373362 ? . Checked voltage going from control board to ice maker . Pink and tan wires should have had 5 volts dc . It was jumping around . Found frost on the back wall of unit by ice maker . Techline suggested kit W10864519 to fix frost . Unit needs main control. . Doesn’t want the adapter ; ordrng 1 WPW10675033 (cntrl-elec)
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit was throwing and I 20 error code. Removed and reinstalled pressure sensor that was installed previously pressure sensor did not have any buildup inside. Uninstall the unit to check for kinked hoses. Found unused shims underneath the unit pinching drain hose and waterline. Remove shims and reinstalled unit flat on the floor. Ran unit for 15 minutes with no issues. Customer to monitor for errors
WINE COOLER WHIRLPOOL KUWS24RSBS03 Unit has no refrigerant. Compressor is running . Unit would need new evaporator but that part is not a serviceable part can not even order it. Customer will look into new unit
FREEZER FRIGIDAIRE FFFU14M1QW Replaced thermostat customer is to monitor
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Unit is not cooling . Needs evap . Refrigerant leaked out . Needs new compressor for burning itself out .customer is going to call whirlpool. To see if they can get coverage. If so order parts W11125124 compressor . Evap W10858281. UV drier Wpw10143759 . Process tube w10913906
FREEZER AMANA AZF33X16DW00 Replaced thermistor and defrosted evap. Customer is to monitor. One year warranty on repair.
REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced watertube and tested dispenser and icemaker with reservoir exposed. No leaks found. Unit functions properly.
WASHER MAYTAG MVWB765FW4 "Q1 no Q2 no Q3 no Complaint of unit not finishing wash cycle. When going into drain and spin will grind and then stop then proceed into a never ending wash cycle. Only way to stop is for customer to force cancel or unplug.F3E2 inlet thermistor errorNo other stored errors:Took many attempts for unit to enter diagnostics. Completed service diagnostics cycle however spin did not reach desired speed. When trying to start drain and spin unit would initially not allow that selection. During drain and spin drain pump would go on and off out of sequence. When in high spin unit sounded correct. Inspected underneath unit and found rotor was missing bolt to secure to stator. Removed rotor and rotor had oil on it and oil on bottom of gearcase assembly. Ordering new control board, water inlet, and gearcase.; ordrng 1 W11429620 (ACU) and 1 W11393685 (Gearcase) and 1 W10734521 (Spring assembly), used 1 W11165546 (Water inlet) from stock"
WASHER GE WSLP1500HWW Customer stating unit is leaking instantly when filling. Discovered water was coming from drain pump filter cap not being fully tightened. Reseated cap and tightened. Ran test cycle. Unit now draining as it should. Unit tested good
REFRIGERATOR MAYTAG MFF2258VEM8 Found evap fan not running. Ordering fan. ; ordrng 1 WPW10128551 (evaporator fan motor)
OVEN JENN AIR JGRP430WP01 Found F1E1 appliance manager error. Ordering appliance manager; ordrng 1 W10888661 (cntrl-elec)
WASHER WHIRLPOOL MHW6000XR0 Replacing motor control due unit failing to engage into spin. Replaced MCU ran diagnostic cycle to confirm function. Unit tested good
COOKTOP TAPPAN 14-3089-00 Customer stated that valve will not turn and knob is damaged. Discovered that plastic inside knob has cracked causing issue. Was able to repair knob well enough to function burner. Valve that is stuck tech was able to free with pliers but it’s still very tough to turn. Was able to get burner to operate. Knob and valves are no longer available due to age of unit. Collecting service call fee
WASHER WHIRLPOOL WFW5620HW0 Replaced control panel and tested. Unit functions as designed
REFRIGERATOR GE PFSS6PKXASS Found fresh food section evaporator defrost drain was plugged. Freed plugged drain and added foil tape to pan so water can run freely to drain due to corroded drip pan.
DISHWASHER JENN AIR JDB9000CWP3 Replaced upper rack adjusters for broken tabs causing rack to fall. ; used 2 WPW10546503 (ADJUSTER) from stock
OVEN WHIRLPOOL WOS72EC0HV01 Found connection fan was loose. Tightened fan blade. The unit was smoking on use. It is the first time heating. Let it run for half hour. Pulled oven out and inspected all the connections in the back including junction box. Everything looked good. Customer is going to let it heat for about an hour.
DISHWASHER KITCHENAID KDPE334GPS0 Replaced both upper rack tracks for binding when closing. Bent in the upper basket left side for adjuster rubbing on door gasket. The dishwasher tests hood. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
WASHER MAYTAG MVWC465HW2 Found long fill error code. Removed water supply and and reinstalled. The waster is coming in good now. Tested and it passed all tests. The washer tests good.
COOKTOP GE PP912SM2SS Replaced right front burner switch for broken knob.
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Helping TR
RANGE FRIGIDAIRE FFEF3011LWF "Customer stating burners are sparking while in use. Upon inspection discovered receptacles are making contact with each other causing short. Replaced receptacles for both burners on right side. Also replaced element. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE , used 1 330031 (RECEPTACLE) from stock"
DISHWASHER WHIRLPOOL WDT710PAHB1 Customer stated that unit was leaking from door. Checked for codes no codes present. Ran diagnostic cycle and discovered that unit is oversudsing. Customer is using liquid soap and rinse aid tablets. Advised customer to use pods and liquid rinse aid for better results this will cause unit not to suds. Unit itself tested good
DISHWASHER MAYTAG MDB6100AWW Customer stated unit would not run cycle. Discovered that wash motor was dead. Confirmed motor was getting voltage. Motor is NLA from distributor. Collecting service call fee ; dspstn on spec-tagged invntry: 1 8193762 FUSE and 1 W10402110 FUSE
WASHER MAYTAG MVWC465HW2 Customer stated unit is producing noise while in spin. Checked for error codes. No codes present. Ran test cycle. Discovered that pulley was beginning to rub on belt guard due to cam nut being loose. Tightened cam nut and tested unit again. Could not replicate noise after doing so. Unit tested good
REFRIGERATOR KITCHENAID KRFF300ESS Unit is making no noise . Unit is running as expected . Customer will try to take a video of unit while making noise. Checked damper operation tested good . Compressor sounds good . Did find door gasket on freezer had a little gap . Heated up . Door gasket is now sealing . Unit tested good .
DISHWASHER KITCHENAID KDTM504EPA0 Replaced wash sump . Tested unit . Tested good . Heater is working and lower spray arm is spinning .
REFRIGERATOR WHIRLPOOL WRB322DMHV01 Freezer door not shutting . Found the door was miss aligned . Made adjustments to rails . Defrosted inside the freezer . Tested unit tested good . Door is now sealing as expected
REFRIGERATOR KITCHENAID KRFC704FBS00 Fresh food evaporator drain tube . Was frozen in the tray . Defrosted and made sure that the drain was working . Changed defrost mode to 8 hr from adaptive . Changed water filter and reset . Unit tested good .
DRYER GE GTD42EASJ2WW "Replacing terminal block and cord due to unit burning up at L1 of terminal block. Replaced cord and terminal block but unit still would not run. Discovered door switch was testing open. Jumped out door switch so customer can use unit until technician returns. Ordering door switch. Balance of $131.49 due upon return visit ; ordrng 1 WE04X28977 (DOOR SWITCH ), dspstn on spec-tagged invntry: 1 TJ5655 CORD-5' 3w"
WASHER WHIRLPOOL WFW7540FW0 Q1 no Q2 no Q3 no Replaced pressure hose and switch. Tested unit by starting wash cycle and unit filled correctly and advanced to wash. Unit tested good.Verbal signature acknowledged
WASHER MAYTAG MVWB835DW0 Customer stating that unit is failing to responds to commands. Customer can not run load due to key pad acting erratically. Could not get unit into diagnostic mode to check for codes. Console will need to be replaced. Ordering console ; ordrng 1 W10861510 (CONSOLE )
DRYER MAYTAG MEDB835DW3 Q1 no Q2 no Q3 Complaint of dryer squeak. Could not reproduce noise. Disassembled dryer and examined rollers and pulleys. Pulley on tensioner is sticking. Recommended repair of pulley. Customer declined repair opted to clean pulley. Quoted customer for return repair. Quote valid for 30 days.
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer stating unit will not make ice. Discovered broken wire at fill tube heater. Ordering fill tube; ordrng 1 W11230096 (FILL TUBE )
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 no Replace compressor that would not run. Unit began cooling after install. Customer to monitorVerbal signature
WASHER WHIRLPOOL WFW75HEFW0 Unit not draining. F9e1. Found clothes tag in drain pump. Removed debris from pump and tested drain. Unit functions properly. If problem persists customer is liable for improper use of washer
DISHWASHER WHIRLPOOL WDF330PAHS0 Customer stating unit will not clean properly. Discovered error code 4-3 for wash motor failure. Ordering wash motor ; ordrng 1 W11025157 (WASH MOTOR )
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Tube that connects to the water valve is cracked ordering tube W11308813 . Cleaned condenser. ; ordrng 1 W11308813 (tube-water)
OVEN WHIRLPOOL WFG505M0BS0 Replaced gasket door seal for being torn . Replaced igniter for unit not lighting . Tested sensor and is reading correct room temperature. Tested unit to 350 . Tested good .
REFRIGERATOR MAYTAG 106.5113321 Q1 n. Q2 n. Q3 n. Door not staying closed after repair. Adjusted hinge and raised foot now door closes properly. Told customer to monitor for few days to make sure door is sealing. If problem persists pre order gasket W10355582
REFRIGERATOR WHIRLPOOL WRT771RWYW Found Unit with frozen air returns. Warm air is infiltrating into freezer through liner gap. Defrosted evaporator compartment air returns and freezer. Sealed liner to case. Customer to monitor
WASHER WHIRLPOOL MVWX655DW1 Unit would not agitate due to a stripped hub. Replaced hub; used 1 W10528947 (Hub) from stock
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Q1 no Q2 no Q3 no Replaced gasket. Door does seal shut. Ordering additional gasket and hinges.; ordrng 1 WP2325482 (Hinge) and 1 WP2319264T (Gasket)
RANGE AMANA ACR4303MFB1 Q1 n q2 n q3 n. Unit not powering oven due to shorted control. Need control W10904904. Part 199Sh15
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Parts not in. Ordering optics sensor. W10757851. Already paid in full; ordrng 1 W10757851 (Optics assembly)
OVEN WHIRLPOOL WOD51ES4EB01 Replaced inner door glass that was damaged. Unit tested good
DISHWASHER KITCHENAID KDTE334GBS0 Mod serial sticker reference form trade care : 7728355658 up to 3 to 4 weeks.Replaced tub and hinges. Door closes good. Missing key to lock door shut. Ordering part WPW10544004; ordrng 1 WPW10544004 (Strike latch)
REFRIGERATOR WHIRLPOOL ET20RKXXW00 Suction line behind the freezer compartment is sweating and has corroded its metal cover. Unable to removeCover without damaging the rear cabinet. The unit works well otherwise. This unit is very old and not worth replacing the heat exchanger for this issue.
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Complaint of no water or ice from dispenser. Confirmed voltage from Memory UI to dispenser switch. Could not get voltage or continuity through dispenser switch.Verbal signature acknowledged ; ordrng 1 WP61005520
DISHWASHER WHIRLPOOL WDT790SAYB3 Replaced UI and tested diagnostics. Unit functions properly. One year warranty on repair.
WASHER WHIRLPOOL MVWB766FW1 The washer lid will not close evenly and needs to. E pressed down on the right hand side to engage the lid lock. Ordering lid. ; ordrng 1 W11259006 (Lid)
MICROWAVE GE JVM6175EK1ES Q1 n. Q2 n. Q3 n. Unit not powering on. Mag thermostat blown. Customer supplied part. Replaced thermostat and tested. One year warranty on labor
OVEN MAYTAG MER6600FZ2 Replaced infinite switch and tested. Left element with customer
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Q1 n. Q2 n. Q3 n. Fridge freezing food freezer door not sealing. Adjusted thermostat to recommended setting and adjusted freezer hinge now freezer is sealing properly. Customer is to monitor if problem persists replace W11353813
DRYER WHIRLPOOL GEW9200LW1 High limit was blown ordering kit 279973 . Customer is paid in full ; ordrng 1 279973 (cutoff-tml)
DISHWASHER WHIRLPOOL WDF520PADM7 Lower spray arm is damaged and on back order. The unit will not work without the spray arm in place. Advised customer not to use the unit until he spray arm is replaced. ; O-emld tckt
DISHWASHER GE GDT580SGF7BB Had customer run unit with no dishes inside to isolate thumping noise. Unit did not make the noise with no dishes inside. Suspecting either the rack is hitting the door when heavy load is present or a sprayer hitting product inside the dishwasher during use. Customer is going to monitor. Leaving job open in case customer calls back within the next week; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF555SDFZ Sr7728357256 documented fresh food items freezing with tech line. Ff thermistor reading 6.2k at 41 degrees. Thermistor tested ok. Suspecting damper issue. Ordering damper. ; ordrng 1 WPW10196393 (Damper)
COOKTOP WHIRLPOOL WFE510S0HW0 Texted customer they need to reschedule ; schdld next appmnt for 7/27 MON !
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not cooling. Water and ice not functioning. Found evap frozen and ice forcing freezer door open. Water bladder frozen. Defrosted drain and water bladderand tested. Evap fan turning on intermittently. Need fan. https://www.vvapplianceparts.com/parts/W11243741; rqstng P&A on 1 W11243741 (FAN)
REFRIGERATOR KITCHENAID KFIS29BBMS02 Water and ice dispenser will not function due to shorted deli control. Freezer LED module is also open preventing lights from the freezer and refrigerator cabinet from illuminating. ordering deli control and module.; ordrng 1 WPW10565995 (Deli control) and 1 W10695459 (Module)
REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 no Q2 no Q3 no Complaint of intermittent ice. Ice maker makes ice however the dispenser does not always work. Measured 106.5 VDC to motor from control. Per diagram proper voltage is 140VDC. Measured 78 ohms resistance in motor. No resistance range provided in tech sheet. Called techlineSR7728332387- advised voltage is low and resistance is low for motor. Advised to replace ice maker motor and control board.; ordrng 1 W11035841 (Control) and 1 W11202789 (Motor)
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Replaced defrost terminator and control due to defrosting issue. Tested ice harvest in diagnostics. Customer to monitor for ice
DRYER WHIRLPOOL MED6630HC0 Unit is making a very loud noise from the motor. Disconnected belt to verify. Ordering motor. ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower)
Oven Kitchenaid n/a Replaced broken oven glass. W10550026 front
WASHER MAYTAG MVWB835DW0 Q1 no Q2 no Q3 no Complaint of excess water at end of wash cycle. No stored errors. Ran service diagnostics cycle and completed without issue. Not a spin/drain issue. Observed drip from dispenser. Water valves may not be shutting properly causing slow drip into machine. If customer started a load of laundry but did not check on it for sometime this could be causing the excess water after wash cycle ends. Replaced water valve assembly. Tested valves and valves tested good.Verbally signature acknowledged ; used 1 W11165546 from stock
DISHWASHER KITCHENAID KUDS03STSS2 Customer stating that unit would not respond to commands and would continually flash clean light. Upon inspection could only get unit to run drain cycle. Removed door panel to reset control. Inspected ribbon cable running to UI. Cable passed visual inspection could not see any silver migration on cable. Reassembled control and tested unit. Unit now allowing cycle selection. Tested all cycles to confirm function. Could not replicate issue once giving control hard reset. Unit tested good. Customer to monitor if issue arises again.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer Door not closing right . The rails were not aligned so the door was closing side ways. Door is closing properly now . Adjusted legs on unit . Unit tested good .
RANGE FRIGIDAIRE FGGF3054MFE Customer stating unit was flashing f11 error code and would produce large beep while flashing code. Discovered that code pertains to stuck/shorted key on keypad. Removed ribbon cable in attempt to reset keypad. Unit still will not operate # 3 numeric on keypad. Control will need to be replaced. Ordering control ; ordrng 1 316419828 (CONTROL COVER ) and 1 316560118 (CONTROL )
DISHWASHER KITCHENAID KDPM604KPS0 Customer stating that unit will not run cycle and is flashing error codes. Checked for error codes. Unit displaying f8e2 ( fill valve electrical problem) f8e4 ( float switch open) discovered that float switch tray below machine is full of water this is causing unit not to run and flash codes. Also discovered that door gasket on right side will not stay seated in channel regardless of how many times technician will reseat gasket. Gasket will need to be replaced this is likely contributing to issue with float switch due to door not sealing properly causing unit to drip into float switch tray. Ordering gasket; ordrng 1 W11035860 (GASKET )
REFRIGERATOR FRIGIDAIRE FFTR1821QW7A Customer informed me of cancelation at the door. They did not provide a reason
RANGE JENN AIR JGS9900CDB00 The oven is not operating properly due to a weak bake ignitor. Ordering bake ignitor ; ordrng 1 WP7432P143-60 (Ignitor)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced light switch and tested
DISHWASHER MAYTAG MDB4949SHZ0 Replaced . Wash sump . Tested unit diagnostics tested good . heater is working .
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Bottom of freezer door leaking where the conduit is that runs the water and wires into the door . Called techline SR 7728332775 techline said to replace the door . Ordering door W10800793; ordrng 1 W10800793 (dor-fip us)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser. This diffuser has thermistors for FF and FZ section on it . Tested in diagnostics. Tested good .
REFRIGERATOR KITCHENAID KFIV29PCMS02 Q1 n. Q2 n. Q3 n. Unit leaking in freezer due to clogged drain tube. Removed drain tube and cleaned it. Reinstalled drain tube and removed ice. Could not level doors properly due to the floor being unlevel. Doors won't close on their own if the fridge is leveled with doors even.
DISHWASHER MAYTAG DWC8240AAW Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Tested float switch and valve. Inspected door seal. Removed door panel and found where unit is leaking near dispenser. Replaced grommet and dispenser latch and retested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10131752 GROMMET & LATCH
WASHER WHIRLPOOL MAH5500BWW Replaced door latch and tested unit in drain and spin . Door is now locking . Unit tested good .
DISHWASHER GE GDF620HSJ5SS Replaced ui for unresponsive ui. The dishwasher tests good
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced freezer LED . All LEDs are working now . Unit tested good . ; dspstn on spec-tagged invntry: 1 W10695459 MODULE and 1 W10908166 MUDULE
WASHER MAYTAG MVWB835DW4 "Q1 no Q2 no Q3 no Replaced ACU, Stator, and lid lock assembly. Calibrated unit. Ran auto diagnostics cycle and unit tested good.Verbal signature acknowledged"
MICROWAVE WHIRLPOOL WMH31017HZ2 Found no sound when pressing options. Reset and turning sound on or off option from user guide did not work. Noticed resistor on control next to speaker has discoloration. Ordering ui and control. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11175577 (UI)
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Replaced icemaker for overfilling with water. Tested and it did not overfill
REFRIGERATOR GE PFSF2MIXA WW Unit leaking underneath icemaker. Found drain clogged and door not sealing. Defrosted drain and molded gasket with heat. Unit functions properly.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Frost pattern is good . Replaced diffuser. Tested thermistors in diagnostics. Control reads them as good . Customer will monitor. If problem persists call techline for further instruction .
WASHER WHIRLPOOL WTW7500GW2 Q1 no Q2 no Q3 no Complaint of no power. Tested outlet and outlet failed. Check breaker and breaker popped. Reset breaker. Checked power to outlet and still no power to outlet. Bad outlet or bad breaker but can not troubleshoot machine further till power is restored. Referred customer to qualified electrician.
FREEZER FRIGIDAIRE LFFH17F7HWC "Q1 n. Q2 n. Q3 n. Unit not defrosting. Defrost thermostat closed. 19v to heater, spec is 120. Need user interface. Defrosted evap. ; ordrng 1 297235200 (CONTROL)"
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Q1 n. Q2 n. Q3 n. Complaint of intermittent cooling of fresh food and icemaker tested components in diagnostics and found that icemaker fan is intermittently short cycling and not allowing damper to open. Need fan. Kick panel broken. Replace kickplate at cost. ; ordrng 1 WPW10276647 (motor-evap) and 1 WPW10534153 (toe grille (ss))
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced ui for door alarm goin off randomly. The refrigerator checks good
OVEN DOUBLE WHIRLPOOL KFDD500ESS02 Replaced ui for randomly shutting off and stuck key error. Replaced upper oven light socket for persistently blowing light.
OVEN WHIRLPOOL CWG3100AAB Replacing ignitor due to old ignitor failing to glow. Replaced ignitor. Ran test bake cycle. Unit tested good ; used 1 12400035 (IGNITOR) from stock
RANGE WHIRLPOOL WFG550S0HZ1 Replaced broken active hinge and reinstalled light bulb and door. Unit tests good ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Frost buildup on bottom of freezer. Cycled icemaker and heater is not powering on. Need icemaker. Removed frost and adjusted door gasket now it's sealing along bottom edge. ; rqstng P&A on 1 W10884390 (icemaker)
REFRIGERATOR KITCHENAID KRFC302ESS00 Found defrost drain plugged. Replaced defrost drain and removed ice. ; used 1 W10619951 (TUBE-DRAIN) from stock
FREEZER WHIRLPOOL WZF34X20DW01 Unit is not cooling due to a low charge. Compressor is also very loud. Ordering evaporator and compressor ; ordrng 1 W10858281 (Evaporator) and 1 W10750851 (Compressor) and 2 WPW10143759 (UV)s
REFRIGERATOR WHIRLPOOL WZF34X20DW01 "Found evaporator full of frost. Removed frost. Moved, zip tied and taped thermistor to correct position on evaporator."
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Unit was making ice in arrival. Possible ice stuck causing no ice. The customer is going to monitor
REFRIGERATOR KITCHENAID KSCS25INBT01 Replacing control due to control failing to send power to condenser fan. Replaced control. Confirmed function. Unit tested good
REFRIGERATOR WHIRLPOOL WRF532SMHW00 Q1 n q2 n. Q3 n. Door gasket ripped on rh side. Reduce gasket and molded with heat gun.
RANGE WHIRLPOOL WFG505M0BS3 Unit will not respond to commands. Control is continually resetting itself. Unit will need control. Ordering control ; ordrng 1 W11126814 (CONTROL )
DISHWASHER FRIGIDAIRE FGID2474QF0B Replaced pressure sensor with kit. Leak tested per part instructions and ran a test cycle. Unit tested good
REFRIGERATOR WHIRLPOOL WRT518SZFM Freezer door has a blemish about the size of a softball and rust spots ordering freezer door; ordrng 1 LW10803965 (Door fz) and 1 W11178521 (Nameplate)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no q2 no q 3 no Replaced open freezer light module. Unit tested good Verbal signature; ordrng 1 W11205083 (Module)
DRYER AMANA NED4655EW1 Ordering timer for unit not turning off W10745655; ordrng 1 W10745655 (timer)
DRYER MAYTAG MGDC215EW2 Thermal fuse was blown . Replaced fuse . Tested unit . Tested good . Tested vent with tester . Tested good . If problem persists order WP3387134 thermostat and high limit 279769; used 1 WP3392519 (FUSE-THERMAL) from stock
WASHER MAYTAG MVWB835DC3 Q1 no Q2 no Q3 no Complaint of no drain or spin.F8E1 error code. No fill or long fill will cause machine to not go in to wash cycle causing a no spin complaint. Ordering valve assembly.; ordrng 1 W11165546 (Water valve)
REFRIGERATOR JENN AIR JFC2089HTB Tested refrigerator for noises in diagnostics and normal operation. Could not recreate any noises. Customer had already cleaned out condenser. The refrigerator is working as expected.
WASHER WHIRLPOOL GHW9150PW4 Found control lock on preventing unit from washing. Reset control lock. Tested in spin cycle and the washer is working as expected. The washer tests good.
REFRIGERATOR GE SSL27RGRABS Replaced control and tested defrost cycle. One year warranty on repair.
MICROWAVE ELECTROLUX E130BM60MSA Replaced door for broken harness. The microwave tests good
WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit is leaking. Checked for error codes. No codes present. Discovered water marks on rear of machine signaling water is coming from vent. Installed vent cap deflector. Unit tested good
WASHER WHIRLPOOL WTW5000DW2 Q1 no Q2 no Q3 no Replaced water valves and lock switch. Tested unit via auto diagnostics and unit tested good.Verbal signature acknowledged.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced torn right side fresh food gasket
MICROWAVE KITCHENAID KHMS2040BSS Replace shorted diode that was preventing unit from heating. Microwave tested good afterwards
REFRIGERATOR AMANA SBD21VW Refrigerator has low refrigerant . Customer is going to look for a new unit .
REFRIGERATOR KENMORE 596.775968 Q1 no Q2 no Q3 no Complaint of no ice. Confirmed 120VAC to icemaker with door switch closed. Jumped TH on icemaker and motor would try to turn but buzz and stay in one spot. Needs new motor. Repaired with icemaker assembly. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Ordering evap fan for fan not running. ; ordrng 1 WP2315539 (motor-evap)
RANGE WHIRLPOOL WFE505W0HS1 Replaced parts and tested oven and cooktop. Unit functions properly ; dspstn on spec-tagged invntry: 1 PT220L CORD 4' 3W
DISHWASHER KITCHENAID KDTE334GPS0 Plates hitting top rack spray arm . Top rack is in lowest position and plates are standing straight up and hitting spray arm . Plates should be at an angle or top rack needs to be up higher . Unit tests good .
REFRIGERATOR MAYTAG MBF2258FEZ04 Crisper bin drawers were not level .found that they were not installed correctly. Items freezing toward back. Turned freezer down to 3 customer will monitor. Leveled the legs on unit . Unit tested good .
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Items on the top shelf of the fresh food section are freezing. Changed air damper. Recommending that items be moved away from the back wall. Customer to monitor temperature
DISHWASHER WHIRLPOOL WDT790SAYB3 Q1 n. Q2 n. Q3 n. Unit not selecting start. Found corrosion all over user interface. Need UI 74.90 labor ; ordrng 1 WPW10629159 (housing-ui)
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
DRYER GE DBSR463GG7WW Start knob is broken . Ordering part and shipping to customer WE1M654; ordrng 1 WE1M654 (knob/ direct ship to customer)
RANGE WHIRLPOOL WFE770H0FZ2 Complaint of not heating properly. Unit took about 15 minutes to heat to 350. Oven temp was 299. Offset temperature and retested. Unit heated to 310. Disconnected temp sensor and reconnected now temp is 355 at 350. Unit functions properly.
DRYER MAYTAG DG312 Gas coils were bad . Unit would start to heat and once coils got hot it would stop. Timer is now advancing in auto dry settings . Replaced coils unit tested good .; used 1 279834 (COIL KIT) from stock
REFRIGERATOR GE PFSS5RKZASS "Unit is not making ice due to warm temperatures in the ice room. Removed evaporator cover to inspect icebox fan. Found icebox fan receiving 12 V VDC, but not running. Ordering ice box fan. Left side fresh food door gasket that was changed is not seated well into door channel and needs to be changed again ordering gasket per appliance tech warranty.; ordrng 1 WR60X10330 (FAn) and 1 WR14X10305 (Gasket ATEC warranty)"
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 no Q2 no Q3 no Complaint of unit leaking. Customer states last repair never solved issue. Felt insulation in door and is moist from machines recent use. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced icemaker and cycled. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced filter dryer from compressor kit due to insufficient cooling in the refrigerator and freezer. Was unable to get new compressor to run before installing. Existing compressor working as expected. Unit began cooling normally after holding a strong vacuum customer to monitor.; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS and 1 W10913906 VALVE 1/4
WASHER WHIRLPOOL MVWC565FW0 Replacing cam and pulley cover due to cam nut being loose and cutting into old pulley cover. Replaced both parts. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stating that unit will not open dispenser. Upon inspection discovered that door was catching on edge of dispenser causing unit not to open. Replaced dispenser. Ran diagnostic cycle. Confirmed dispenser door was opening. Unit tested good ; used 1 W10861000 (DISPENSER) from stock
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced freezer LED . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRF757SDEM01 1 in freezer while set to -4 and 38 in fresh food while set to 33 . Called techline SR 7728299803 . Ran tested four . Tested good . Thermistors all passed . Ran test 5 compressor turns on and off . Checked frost pattern freezer had good frost pattern when getting into it . SR 7728300598 called techline again . He said wouldn’t be able to tell if its the UI W10849460 and main control W10843055 . Techline said to replaced both . Unit wasnt cooling right and not running After testing it. Power cycled unit and now unit is working as expected. Customer is going to monitor refrigerator and see what happens.
DISHWASHER WHIRLPOOL WDT720PADM3 F4E3 wash pump failure. Needs wash pump . Replaced wash pump W11309335.. tested unit . Tested good
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Replaced icemaker for no water coming to ice maker. The ice maker tested good.
REFRIGERATOR JENN AIR JFFCC72EFP02 Customer started that water is freezing in ice bucket and dripping down from door. Called techline to inquire about issue. Ran multiple diagnostic tests with on with techline discovered that evap thermistor could be potentially causing issue due to reading being high. Techline recommending replacement of thermistor. Ordering thermistor Sr: 7728295848; ordrng 1 W10316760 (EVAP THERMISTOR ) and 1 W10858452 (EVAP HEATER )