"Customer complaint that water dispenses warm at first, water dispenses at an angle, and water dispenser drips after use. No issues with water tank in fridge, water will dispense warm at first due to water sitting in line since last use. Adjusted and trimmed dispenser tubing to straighten water flow and reduce dripping"

Unit would fill and power would get down to the wash pump but it would not turn on. I replaced the wash pump and tested unit and unit works correctly with no leaks

Customers complaint was the UI would not always register touch and sometimes the time would tick down too quickly. I put the unit into diagnostic mode and ran a UI key activation test in all of the buttons worked with no issues. I double checked all of the wire connections and made sure they were all secured correctly and I ran a diagnostic cycle to recalibrate the board and unit operates as it should with no issues

I found the water line to be frozen up not letting water get to the ice maker. I defrosted the line and ran a diagnostic test in the ice maker cycles correctly and fills. I also tested the ice tray thermister and that passed as well. I lowered the freezer temp down 1 setting to prevent future issues

I found that one of these shock absorbers had fallen out of place and was not correctly absorbing is shock and vibrations. I corrected the position of the shock absorber and tested unit and unit runs correctly; dspstn on spec-tagged invntry: 2 W11316766 SHOCK

"Replaced the burner assembly, put unit back together and tested unit is heating. I also did a bubble leak test at the gas line connections did not see any bubbles."

"I tested top oven at a 400 degree bake cycle, unit beeped like it was pre heated after about three minutes. Bake and broil element are working properly. Unit is having a communication error; ordrng 1 W11594154 (Control board) and 2 WP7430P044-60 (Temp sensor)s"

Turned down flame burner for customer.

Job complete

Inspected door before installing them found all door had scratches on them.; ordrng 1 W11483532 (Handle) and 1 W11449028 (Frzr door) and 1 W11449026 (RH door) and 1 W11610996 (LH door) and 1 W10909682 (Badge)

Called techline sent pictures SR 7741769138 they then directed me to call safety team i called them and they told me to have customer call in. Safety Sr 7741707967

Customer stated last week temps rose in the freezer but then went back down. I took off the back panel and saw a giant ice clump around the cap tube. Spoke to Zach and we believe its a restriction at the cap tube that will get pushed trough and then gets stuck.; ordrng 2 W11506635 (Process tube)s and 1 W11504436 (6/1.8) and 1 W11504433 (6/4) and 1 W11504416 (8.5/6) and 1 WPW10143759 (Dryer) and 1 W11504447 (5/1.8) and 1 W11504447 (6/5)

"This ticket was set up to collect payment from previous visit, no issues with unit."

"Customer reports unit makes excessive noise and movement when spinning, items need a secondary drain and spin cycle, and concerned there is more packing material inside the machine causing issues. No error codes stored. Contacted TechLine. TechLine agent suggested customer load machine, start normal cycle, then technician to cancel out normal cycle, run drain and spin to document quality. Completed all steps. No issues present. Machine seems to be running at peak performance, with video evidence. Showed customer the video. Customer pointed out specific 4 seconds in the video where the unit slows down after high speed spin, and is unhappy with the noise. Tech pointed out the tile floor, with no area rugs, which amplifies the normal noise. While customer was loading machine, they pointed out that the unit defaults to no spin. Customer states that could be the issue because they do not recall changing that setting. Suggested customer to activate spin, to ensure machine spins during cycles. Customer still concerned on why the default setting is no spin and states they will be conducting more research into the matter. No issues found at this time. SR: 7741756127"

"Compressor unable to start. Orion board supplying proper voltage, compressor windings test good. Compressor will hum and then turn off. Compressor seized, needs new compressor.; ordrng 1 W11592010 (Compressor) and 1 W11504415 (8.5x8) and 1 W11504431 (7x5) and 1 W11504420 (8x6) and 1 W11504445 (5x4) and 1 W11504448 (5x1.8) and 1 W11506635 (Process tube)"

Customer states that the fridge portion of the unit has not worked in about 5 days but the freezer has had no issues. The fridge had started cooling this morning and was cold when I arrived but the customer says it was at room temperature for the past week. When I inspected the damper it opens and closes but it does so weakly indicating a potential problem with the damper so I ordered a new damper and a evap fan due to the cold air not reaching the FF section; ordrng 1 WPW10464673 (Evap fan) and 1 W11087463 (Damper)

"Replaced suspension, then ran diagnostic test. Repair completed successfully."

"Customer reports unit will not function properly since running a clean washer cycle. Upon arrival, unit would not respond to functions and was stuck in the sensing cycle. Force reset the unit, then was able to enter diagnostic mode. No error code stored. Unit completed diagnostic test cycle with no issues after calibration. Suggested customer to monitor performance. Repair completed successfully."

"Condenser fan making excessive noise and not properly moving air, causing compressor to overheat. Needs new condenser fan. RC gasket torn, needs new gasket.; ordrng 1 W11574308 (Condenser fan) and 1 W10917313 (RC gasket)"

Unit runs drain pump continuously when connected to power. Control board should be replaced per service pointer.; ordrng 1 W11608056 (Control)

"Customer reports drain pump would turn on randomly, and unit would not finish cycles. Replaced control board per service pointer, then calibrated. Repair completed successfully."

"Customer concerned about clothes more wet than normal, and long run times. Disassembled unit, and inspected drain pump trap. Discovered items causing drain blockage. Removed items, then reset machine. Repair completed successfully."

"Customer reports concern about thumping noise during use. Noise is present, but normal operating sounds. Conducted vent test, and inspected vent setup. Unit testing good."

The unit has a blown thermal fuse resulting in no power getting to the motor. I am out of thermal fuse truck stock so I ordered a fuse and rescheduled; ordrng 1 WP3392519 (Thermal fuse)

I found the clutch was not properly plugged in resulting in basket reengagement failure. I properly plugged it in and tested the unit and it now works

I replaced the door gasket and heated it up to ensure a good seal

I replaced the link that goes from the spring to the door on both sides of the door and the door now opens and closes correctly and to customers satisfaction; dspstn on spec-tagged invntry: 1 8194001 LINK

I replaced the sensor and now the unit drains properly and fills with water but it does not spray any water. The wash motor makes a humming noise but does not actually spray any water. Ordered new sump and motor ; ordrng 1 W11416362 (Sump and motor)

Ordered new door assembly due to the handle being broken; ordrng 1 W10893433 (Door assembly)

"Unit has no heat and the igniter does not glow. Checked for voltage down at the igniter and did not get any. I found that the thermal fuse was blown so I replaced that and cleaned out the bottom of the unit and tested unit and it ignites right away; dspstn on spec-tagged invntry: 1 279311 IGNITOR , used 1 WP3392519 (FUSE-THERMAL) from stock"

"Unit has off balance error code basket suspension seems weak, cam is also worn out causing a no spin. ; ordrng 1 W10528947 (Cam) and 1 W11130362 (Suspension rods) and 1 W10752283 (Wash plate)"

Replaced control board unit starting a normal cycle

Replaced the magnetron and tested unit got same result. Called techline and they stated that this is a 900watt microwave and the the results Im getting are normal.

Unit has a F3E1 for pressure fault. Replaced control board and ran a diag cycle. Unit is working properly. S Code: S153EB.

"Replaced the control board, no water hookups here. I did plug unit into power and I did not hear the drain pump running."

"Hot water connection was cross threaded causing leaks, replaced valve and installed water hoses. Unit no longer leaks"

"Checked power to unit at terminal block found unit is only getting half power. Checked it at the outlet, still only getting half power. Customer will need a electrician"

"Touch screen unresponsive, needs new UI; ordrng 1 WR55X34170 (Touch control)"

"Measuring positive to neutral at outlet reads 0v. Both positive and neutral to ground measures 120v. Outlet has 2 positive connections, customer needs to contact electrician."

Replaced UI and tested components.

"Replaced gearcase, agitator, and clutch. Tested unit"

"Customer reports unit intermittently has too low temperatures in freezer, often down to -10 and occasionally to -15. Damper working properly, all components check good in service mode. Calibrated freezer thermistor. Ice buildup on bottom of freezer door. Self closing functional. Needs new gasket. Customer voiced concerns about shape of freezer door. Found door shape to be acceptable, concerns unwarranted.; ordrng 1 W10443320 (FZ Gasket)"

I put on the door gasket and heated it up to seal in the gaps

Replaced control board and tested unit. Unit is starting cycles now; dspstn on spec-tagged invntry: 1 W11462461 CONTROL

"Customer reports unit won't run. F9E1, F7E7 error codes stored. Cleared codes then ran diagnostic cycle. Unit would not drain in diagnostics. Discovered drain pump wiring disconnected from drain pump. Secured wiring, calibrated, then ran test. Repair completed successfully."

"Drain pump was running continuously when connected to power. Replaced control board, calibrated, then ran diagnostic cycle. Repair completed successfully."

"Equalizing time normal, no restriction. Pressurized with 250psi nitrogen, no leaks in system. Replaced drier and vacuumed to 500 microns. Recharged with 5.5oz of R134a. Replaced evaporator fan motor and blades.; dspstn on spec-tagged invntry: 1 W11504416 COUPLER BR 8.5X6 1 W11504424 COUPLER BR 8X1.8 , 1 W11504445 COUPLER BR 5X4 , 1 W11504447 COUPLER BR 5X1.8 , 1 W11506620 COUPLER AL 8X8 , 1 W11506635 VALVE 1/4' , 1 WP2315549 EVAP FAN MOTOR , and 1 WPW10143759 DRIER-UV DYE"

"120 volts going to unit. The unit will not power on, nor respond to any functions at the user interface. Unit is full of water and lid is locked. Led light on control board is not illuminated when connected to power. Control board should be replaced.; ordrng 1 W11429620 (Control)"

Replaced control and calibrated. Repair completed successfully.

Replaced control board. Repair completed successfully..

Drain tube blocked. Cleared blockage and removed ice buildup from unit. Customer reports issue with ice maker is ice clumps and has trouble dispensing. Advised customer to empty ice bin or use ice more regularly to prevent clumping.; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

"Door switch was sticking in an open position causing light not to come on. Had a light switch, i replaced it. Light is now working ; used 1 W10847849 (Light switch (had extra one in my van)) from stock"

Whenever the unit starts to spray water around it leaks out of the sump and motor. I ordered a new sump and a new motor; ordrng 1 WD19X25700 (Motor) and 1 WD19X28199 (Sump)

Cleaned out the drain filter and ran a diagnostic cycle to calibrate board and test unit functions

Replaced ice maker and it started cycling immediately

The customer says the unit did not have a leaking issue until we replaced the dispenser and sump pump. Due to the amount of visits and not finding any leak I replaced the sump pump and the dispenser due to the fact that there was not an issue until those were changed indicating something was wrong with those. Tested unit and could not find any leaks

Found the garbage disposal that dishwasher drains into the plug was not punched out. Punched out the plug and tested it. Unit is now draining.

"Unit has F3E1 error code for pressure fault. Theirs a S code S153EB for parts and labor repair, replaced control board and calibrated unit. started a normal cycle watched unit fill then advance to wash."

I put on the door gasket and heated it up to seal in the gaps

"Replaced the sparsh UI, customer is to monitor the temperatures."

"I replaced the UI but it was turning on and off, found theirs a broken wire in harness that will need replacing . ; ordrng 1 W11170612 (Side harness)"

Customers complaint is that when she goes to run a cycle it does not advance past the sensing portion. Unit gives off a F0 E7 code clothes in the tub during clean washer cycle and when you power on the unit it gives a notification to run a clean washer cycle and the customer had just pushed start and started a clean washer cycle instead of a normal cycle. I showed the customer how to clear that message and avoid starting to clean washer cycle. Customer does not have internet or a smartphone so I suggested having a relative or someone she knows give her a hand updating the software of the unit as per the service bulletin

"Customer had questions about starting process, explained its a two step process you have to either hit start button or move the knob to wake the washer then you can hit start again to start cycle"

The lights on the UI were blanket all over the place and you couldn't get a cycle to start. I replaced the ACU board and now the lights stopped going haywire but the UI does not register any touch. Ordered new HDMI board; ordrng 1 W11675701 (Hmi)

Replaced board then tested. Repair completed successfully.

"Replaced ice maker, thermistor, and filter cover."

Replaced UI and tested all components in service mode

Replaced UI and ran forced defrost cycle.

"Electric stove, customer complaint is elements cycle on and off. Elements are cycling on and off as designed. Customer is experiencing issues when attempting to boil large pots of water. Placed small pot of water on stove, water reached rolling boil during visit. Stove performance is within design specifications, but does not meet customer's needs. Advised customer to contact customer service."

"Temperatures in both ovens gradually rise over time, climbing well above set point. No error codes stored. No issues in diagnostic mode. Found that after preheating to correct temp, average temp does gradually increase. Temp sensors measure in range, issue with appliance manager. Appliance manager is discontinued.; rqstng P&A on 1 WPW10292566 (Appliance Manager (discontinued))"

Replaced gaskets and freezer rails

Replaced DSI board and tested. Unit lit on first try 3 consecutive attempts.

Unit does not heat. Discovered only 120 volts at terminal block. 240 volts required for unit to work properly. No repair needed at this time.

Replaced control board and tested unit and unit works correctly

Replaced DSI board and tested. Unit lit on first try 3 consecutive attempts.

"Called customer spoke to them about issue, she was concerned about it running constantly. They said it is cooling properly. Explained unit needs to be a functional repair and theirs not much I can do if unit is at temp correct temps."

"Part of display is missing, replaced UI plugged unit back in. Display is fully working now"

Customer states unit will not heat. Discovered lint blocking exhaust. Removed blockage. Unit testing good. ; used 1 8212545RP (HOSE-FILL 2PK) from stock

"Replaced sump motor. F7E2 displayed immediately when diagnostic test is initiated. F1E2, FAE3, error codes also present. Control board should be replaced. ; ordrng 1 W11678270 (Control board)"

Unit makes an intermittent high pitch squealing noise when spinning out at high speeds. Checked the belt on the unit and found that it was becoming loose and not gripping the cam very well causing the squealing noise. Ordered new belt; ordrng 1 W11239857 (Belt)

Unit would not register the push of the start button when you pushed it and it would randomly start up after a period of time. I replaced the control board with one provided by SquareTrade and tested unit and it now works properly

Customer was wondering why it vented out the top I Informed her that her kitchen must not have a wait to vent to the outside so that is the only option.

Sr 7741733551 inner tub does not lift up to disengage the tub causing the UL error code. I tried to clean off the bearing and gear case but I could not remove the inner tub as it had welded to the gearcase. Unit would need a new inner and outer tub plus a gear case so customer is not going

One of the wheels on the bottom rack had fallen off and melted onto the element. I replaced the element and both sets of wheels on the back half of the rack. When doing the repair I noticed that the wheels on the front half of the rack we're starting to break as well. I showed that to the customer and they said they can swap the wheels out of we ship a set directly to them. I tested the unit to make sure there was no leaks and ordered the wheels to be shipped direct; ordrng 2 W10195416V (Wheel (SHIP DIRECT))s

Refrigerator door gasket torn. Replaced gasket and heated into proper shape

Replaced control board and tested unit

Replaced ice maker

"Dispenser unable to consistently open, needs new dispenser; rqstng P&A on 1 WPW10199696 (Dispenser), states that autho needed"

Found long fill error code. Took off cold water hose I noticed that the valve had debris is in. Cleaned it out and tested unit. Unit is filling better with cold water and advancing

"Unit has proper voltage coming into the machine. I tested all the fuses and the element and they all give a good continuity reading. I tested for power and power does not come out of the timer so I ordered a new timer; ordrng 1 W11685947 (Timer), dspstn on spec-tagged invntry: 1 279838 ELEMENT"

Detergent dispenser was not opening during cycles. Replaced detergent dispenser. Unit testing good.

Unit was unplugged and gas turned off when I arrived. I did a bubble test on the gas line connections didnt see anything. I did smell gas when unit initially started. Reccomend replacing burner assembly; ordrng 1 W11652257 (Burner assembly)

Transformer shorted. Part is discontinued. Unable to repair.

Unit not defrosting. Defrost functional in forced defrost. Control board not beginning defrost automatically. Replaced control board.; used 1 WPW10503278 (Jazz Board) from stock

"Unit drains but it does not spin. Shift actuator does and move and lock onto the basket so I replaced the actuator and tested unit. There is also a crack in the softener dispenser so I ordered one to be shipped direct ; ordrng 1 8575076A (Softener dispenser (SHIP DIRECT)), used 1 WPW10006355 (ACTUATOR) from stock"

Debris caught in water valve. Replaced valve and tested

"Inner basket has excessive play, preventing unit from spinning properly. Inner basket and outer tub should be replaced. Inner basket has been discontinued. No further repair."

"I replaced the control board, I started a normal cycle unit is working. I did Reccomend customer replaces breaker because of how many times its tripped"

"Replaced Gearcase, spin tube, clutch and agitator. Tested all parts of cycle, unit is agitating and spinning properly now."

"Replaced the ACU and the Ui. I ran a diagnostic cycle successfully, i started a normal cycle unit did get past the 52min part and continued."