Local Reviews
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Mj - Rochester, NY
Excellent Tech and service.
Paul - Webster, NY
Great see
Bradley - Rochester, NY
This was the second company to come out and look at our fridge. They fixed it in a matter of a couple of weeks compared to the 1st company that came out. That was a matter of months.
Friendly Service
Patrick - Palmyra, NY
Friendly knowledgeable staff.
Good service
Sharon - East Rochester, NY
Great service tech providing quality service
David - Hilton, NY
I have had many issues with my new KitchenAid refrigerator. Many of the services were performed by David Long. David is always polite and respectful. I am confident when I see David that he will figure out what is causing the problem and solve the issue. He is neat and thorough. He explains what the issue is and how to resolve it.
Great service
Anne - Rochester, NY
Prompt professional service and communication
Steve - Pittsford, NY
Our technician was very friendly and knowledgeable with our Whirlpool Duet washer. We will absolutely use Appliance Tec again.
great service! i also liked the fact i could tract my service guy!!
Mary - Clifton Springs, NY
Service technician competent and personable
John - Farmington, NY
Service tech competent and personable
oven repair
June - Ontario, NY
appropriate service
Marsha - Pittsford, NY
Dave was efficient and fixed the problem within thirty minutes.
Refrig repair
Colleen - Canandaigua, NY
Dryer fix
Martin - Rochester, NY
Shaiman was personable, competent, and professional. My only difficulty was that, although he did, indeed, correct the proximate problem, however, the underlying cause, which he analyzed as being a lint-clogged vent, he asserted was our responsibility. This was a surprise to me, since the vent line attaches to the dryer and needed to be disassembled, cleaned or replaced, and reassembled. As an educator this was not really my forte. Otherwise, his service was excellent.
Leslie
Leslie - Geneva, NY
Fabulous service
good
Susan - Ontario, NY
Refrigerator repair
David - Hamlin, NY
Fixed the LED lights in refrigerator quickly and job was covered by warranty. No complaints here
Great service
Nancy - Rochester, NY
Steve was very nice and he got the job done quickly and efficiently, I am very pleased. Thank you Steve!!
Terrific
John - Palmyra, NY
The tec rep was very helpful in understanding the concerns regarding the whirlpool unit and answered numerous questions that were presented.
Washing Machine Repair
Elizabeth - Rochester, NY
great service
Kathleen - Webster, NY
Great and very fast service
Michael - Williamson, NY
The man who came to service our dryer was polite and respectful ..explain before he went ahead and fixed the dryer..very pleasant to work with..
Fantastic!
Siddharth - Webster, NY
Great service! Quick and efficient!
Karis
Karis - Manchester, NY
Dave was friendly, knowledgeable, and informative.
Noury
Noury - Pittsford, NY
Kathy
Kathleen - East Rochester, NY
Great service! Very helpful!
Maytag tech help
Daniel - Geneva, NY
Great service
Jennifer - Ontario, NY
Feedback
Vicki - Penfield, NY
Steve was courteous and professional.
Washer repair
Grant - Rochester, NY
Great person
Carol - Honeoye Falls, NY
Dave was efficient, friendly, nice to my dog, explained stuff to me.
Great service
Kevin - Dansville, NY
He was very professional and courteous.
efficient service
Richard - Rochester, NY
The repair tech was friendly, informative and solved the problem quickly
fast service!!
Paychex - Rochester, NY
Was great to get all the communications on arrival time.
Great service
Jean - Penfield, NY
Stuck with trash!
Milt - Canandaigua, NY
It took two trips to replace the door on the microwave oven;when the tech asked if I could take care of the box.He actually was telling me that he was leaving the door that he just replaced. Now, I have to go out of my way to dispose of the damaged door.
Response from Appliance Tec:
Generally, the old parts are left with the customer or are put in the customers trash bin for them. There should be not reason it can't go in the regular trash. But, of course, we would be glad to send a tech to pick up the old door and we'll dispose of it for you. We truly didn't intend the inconvenience. Please let us know by calling our office at 585-442-8690. Thanks!
Great service
Louie - Livonia, NY
Tech was knowledgeable, and professional.
Friendly Service...Bad Product?!?
Nicholas - Rochester, NY
The service guy was good. He came and took a look and said there was no issue. We tested it and it worked, why didn't it work last week when he wasn't in my home...IDK!?!?! Let's see how long it take for the dryer to stop working properly again....
Friendly
Angelo - Rochester, NY
A+
Dishwasher repair
Rick - Rochester, NY
Super service. Nice customer interface.
Great fast service
David - Lima, NY
Dave the tech that was sent was very quick did a great job and got my washer back up and running
Great service and very helpful
Doug - Fairport, NY
David has been here twice to service our washing machine. Both times he has been helpful, knowledgeable and very friendly. We will recommend him to anyone who needs appliance repair!
Service Call
Thomas - Rochester, NY
Friendly & knowledgeable
Amy - Webster, NY
Great service on site along with a follow up call to ask 1 more question
Bruce - Rochester, NY
Very speedy to schedule service knowledgeable tech very helpful
Very Efficient
Richard - Dansville, NY
Well prepared
Great experience!
Patty - Rochester, NY
He did a great job and even came on a Saturday to finish the work because we could not be home during the week.
Great service & awesome price
Janet - Ontario, NY
I’ve had Dave twice. He’s knowledgeable & gave us some suggestions that was very helpful. Give him a big raise cause I want him to service us again & don’t want him to leave! I’ve had many service people residential & business. Never had a great experience until Dave!
We Worked It Out!!!
Jeffrey - Kendall, NY
After a couple of "hiccups" with our service call, it all came together! Thanks!
Great service
Sandra - Walworth, NY
Tech was very pleasant and didn’t waste anytime fixing the problem. VERY satisfied all around.
Great Service
Frank - Rochester, NY
David gave us prompt, efficient, friendly service..
Veronica - Webster, NY
I love how this company values customers' time and lets you know when they are coming, and keeps you updated with email or however you choose.
Excellent !
Michelle - Farmington, NY
He arrived exactly when he said he would. He was very knowledgeable and went above and beyond my service call!
quick repair time
John - Manchester, NY
the technician, Dave was professional and very courteous. he took our problem seriously and responded by quickly resolving the problem(s)
Good company
Craig - Rochester, NY
Great service, awesome price, very good serviceman
Marilyn - Livonia, NY
Dave was very friendly and knew the dryer. Answered all my questions. I would always use appliance tec in the future.
Beth
Beth - Newark, NY
John
John - Webster, NY
Great service
Outstanding service
Ann - Fairport, NY
Technician couldn’t have been nicer or more professional and knowledgeable!! Excellent service!!!
Caitlin
Mahon - Rochester, NY
They were knowledgeable and honest. Both times Appliance Tec has assisted me it has been a wonderful experience.
Excellent serice. Polite.
Diane - Pittsford, NY
Very satisfied.
Excellent Service
Gina - Rochester, NY
Dave was awesome. I have referred him to family . I will use him again in the future. I am very pleased!
Customer
Vikki - Canandaigua, NY
Great job!
Pleased
John - Rochester, NY
Technician was very polite and willing to answer questions. He replaced a part and explained why and what he was replacing. Too soon to tell if the problem is solved, but I am pleased with the service so far.
Dave did a very good job at repairing the dryer and he was respectfull.
Robert - Shortsville, NY
OK service
Leon - Rochester, NY
Rescued with simple fix
Martha - Brockport, NY
Did not need a lot, only spin of dryer barrel counterclockwise, but that saved the day. Very professional.
Knew exactly what was wrong.
David - Webster, NY
Walked in and looked at freezer and knew exactly what was wrong and fixed it immediately.
Excellent
Mary - Webster, NY
David was knowledgeable, very pleasant, and extremely efficient.
Awesome service
Susan - Bloomfield, NY
Dave Flint did a great job repairing the seal on our Whirlpool refrigerator. He was prompt and courteous and resolved the ice buildup problem to our satisfaction.
Diedrich
Kathy - Hilton, NY
Adam
Adam - Henrietta, NY
Great
great service
Kathleen - Honeoye Falls, NY
warranty. tech very helpful
Super Happy
Julie - Geneseo, NY
Steve is amazing. So happy with the prompt service he provided!
Excellent service
Nancy - Rochester, NY
Fixed the problem.
Great service
Elizabeth - Webster, NY
We appreciated how thorough he was and he informative.
Excellent service
Julie - Rochester, NY
Evan did a superb job diagnosing the dishwasher problem and fixing it. We are always happy to have him working at our house.
The tech was helpful and efficient and got the job done quickly with friendly needed advice.
Eleanor - Ontario, NY
I needed a new cover on the soap dispenser and he knew the problem and brought was was needed to fix it.
Super job!
Connie - Hilton, NY
Shaman called in advance and provided an explanation of the service that was needed. He was courteous and professional...great service.
Gray Service
John - Webster, NY
Service tech did a great job, efficiently. Arrived promptly and was very considerate of the kitchen area around him. Left the work area spotless.
Excellent service
Susan - Lima, NY
Steve was on time, courteous and got right to work.
All the warranty parts were replaced very well and completed professionally.
Sally - Rochester, NY
Rod
Rod - Rochester, NY
Great job! Knew exactly what was wrong and fixed the first time.
Great
Diane - Victor, NY
Dave was friendly and professional
Great Service
Roberta - Pittsford, NY
Shaiman did a great job! Very personable young man.
Timely and Fast
Charla - Pittsford, NY
I have a warranty on my washer so I can't speak to price but the service call went great!
Excellent Tech from an excellent company
Dorsey - Rochester, NY
David Long is a first rate, top shelf, A number 1 service tech. I hope the company fully appreciates what a valuable employee they have in David
Patty
Patty - Hilton, NY
Great Service
Brenda - Ontario, NY
David did a great job and was prompt and knowledgeable.
Dependable and Professional
John - Rochester, NY
Dave did a great job.
Outstanding Service
Emmy - Rochester, NY
I have been fortunate to have Steve M as our repair tech. He is courteous, extremely knowledgeable,most of all willing to share helpful hints regarding the appliance he is repairing.Steve takes special care not to mark the cabinetry which we appreciate.
Great service
Kelly - Shortsville, NY
I had already had a no show through a company that lowes said was coming. They said “I canceled” I did not. The new appt was made with appliance tec. I got updated info as to who to expect and when. I like that you can look online and see where your Tec is and an idea of when you will see them. Dave Flint was very professional. He came in and got right to work. Fixed it and cleaned up after himself. All within an hour. Nice conversation, too.
Great service
Sandra - Geneseo, NY
Very convenient and good quality.
Tom - Fairport, NY
Very good
Dale - Williamson, NY
😀
Morgan - Penfield, NY
Another great experience with Evan!
Quick professional service
James - Ogden, NY
Ann
Mary - Geneva, NY
Knows what he is doing! Great service
Beverly - Livonia, NY
Whirlpool Refrigerator
Elaine - Geneseo, NY
Good service. Quick. No mess. Polite technician.
Margarita
Maragrita - Rochester, NY
Quick service
Lauri - Rochester, NY
I was pleased with how quickly a technician was able to come out to my home and fix my problem. The price was reasonable.
Very professional
Jon - Victor, NY
Great experience
Bkm
Barbara - Rochester, NY
Nice guy! Everything working fine now. Thanks
Great service and constant updates
Allan - Webster, NY
Very nice tech
Johanna - North Chili, NY
Very nice
Great service
Patricia - Livonia, NY
Great service fixed fast however was alittle more money than I wanted to pay
Professional repair of Whirlpool oven
George - Webster, NY
Great communication from the tech. Arrived as scheduled, clearly knew exactly what he was doing, repair completed quickly and accurately. He even provided some advice on how to operate oven to avoid similar problems in the future!
Great Service
Linda - Webster, NY
Dave is wonderful! He's smart, friendly and polite.
Excellent professional service
KP - Rochester, NY
Nothing but good things to say. I spoke with Kim (?) from the office and she was awesome. They sent Evan, he was awesome. The work was great. I found it cool they had a way to track the tech to see if he was on time. Very modern.
Isaac
Isacc - Honeoye Falls, NY
Great service. David was quick to diagnose and order the parts and come back and fix the washer
Great work
Eric - Avon, NY
Steve was a professional pllite and great to work with.
washer review
Cathy - Henrietta, NY
A+
Andrew - Rochester, NY
great service, very personable.
John - Rochester, NY
Very good worker. Would be proud to have him as an employee.
Job well done.
Gerard - Conesus, NY
The freezer was diagnosed and an appointment was set up for the repair. The technician showed up and completed the repair and our freezer is now holding -2! Everything was left neat after the repair was completed.
Great service member
John - Rochester, NY
Very customer service oriented.
Jo - Webster, NY
Techs are all knowledgeable and friendly. Receptionist is very responsive, and the manager is very helpful and understanding. Very pleased overall with Appliance Tec, but not so much with my appliances.
fast effiecint friendly
Carol - Ontario, NY
took awhile for appointment but good service
Charles - Rochester, NY
Sharon
Derek - Rochester, NY
He did a good job
On time,I had asked for an early morning, so I can get to work.work was finished on time,great service,Steve was very pleasant to deal with.
Jasi - Rochester, NY
I wished that I did not have to wait a week for parts to come.it is a problem to be w o freezer.
Great service!
Amanda - Canandaigua, NY
Service man was very friendly.
Friendly
David - Webster, NY
he was on time. Called me before he arrived. Knew exactly what the problem was. Fixed it in under an hour.
Excellent Services
Khadijah - Rochester, NY
The Texh was knowledgeable, patient, and helpful.
Quick and Easy
Ana - Rochester, NY
Quality Service!
Nancy - Farmington, NY
Very Professional, Great Problem Solver
June - Rochester, NY
The service repairer worked efficiently even in his leaving to get proper part and return to finish the job. The heat is right on point. Thank you for your excellent service. I will highly recommend your business!
Great Responsiveness, and Friendly Helpful Technician!
Gail - Rochester, NY
After months of malfunction, the broiler worked fine the minute Steve M. turned it on! Although we were entirely embarrassed to have taken his time, he was nothing but helpful, waived the charge, and made himself available for any future issues with the equipment. We were also impressed with the company's professionalism in scheduling, and letting us know precisely when Steve was on his way!
Service call
David - Canandaigua, NY
Excellent service. On time, knowledgeable tech, great explanation of the problem and several helpful tips on operation. The best in home appliance service in my experience!
Very Professional!
Jon - Williamson, NY
Kitchenaid Refrigerator
David - Rochester, NY
David was very professional and efficient.
Great service
Fred - Rochester, NY
Knowledgeable service tech.
Very thorough and helpful
Dave - Webster, NY
Great experience - knowledgeable, courteous, timely
Karen - Ontario, NY
Excellent service
Kevin - Honeoye Falls, NY
Great job.
Whirlpool dryer inspection
Craig - Holley, NY
Wonderful Technician
Cynthia - Rochester, NY
My refrigerator has not worked properly since being installed 4 years ago, the visit by Mr Long has given me hope that my refrigerator will finally be fixed and if not he will be back. He is polite, listens and understands the problem. He wears foot covers and never leaves a mess, he always mops up every inch of water and ice. They text you a reminder of your appointment, plus call when en route could not ask for more.
Good service
Molley - Rochester, NY
Mike
Joanne - Rochester, NY
great service and good advice
Marian - Rochester, NY
Tech
Carol - Canandaigua, NY
Dave was great!
Pat
Pat - Pittsford, NY
Expert service done in a timely manner and he got us back in order with our washer! What a relief! Awesome 👍 price!
Incredible service!
Siddharth - Webster, NY
Great service! Effective, timely, and efficient!
Kitchen aid oven repair
Shantal - Pittsford, NY
First class service and help, recommended
Homeowner
Jeraldine - Rochester, NY
Dave was very knowledgeable and professional. In and out with no problems.
Great Service!
Brian - Scottsville, NY
Steve did a fantastic job of fixing my washer. Correct parts and had it repaired in no time. Highly recommend.
Great service
Jordan - Fairport, NY
Tech listened to my concerns and address the issue. He went above my expectations by performing additional work that should prevent similar issues in the future. He completed the work quickly and professionally.
Very professional
Mark - Rushville, NY
Fixed Fridge Happy Customer
Cecilia - Pittsford, NY
There service issue was what I thought it was and the technician identified it and fixed it within minutes.
Perfect
Douglas - Penfield, NY
Great job, in and out real quick
He tried
Janet - Rochester, NY
Shaiman is a very diligent, gentle person, but was at a disadvantage because the fridge is apparently not repairable.
Great Service!
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Super nice tech
Kathleen - Fairport, NY
First time customer
Wendy - Rochester, NY
I am pleased with the service provided. I am not familiar with the competitor's pricing but the quote of the job included a discount so I rated accordingly.
GREAT SERVICE
Kathy - Rochester, NY
WAS ON TIME- ORDER THE PART NEEDED, CAME BACK DONE IN NO TIME, AWSOME
Great Service!
Melissa - Pittsford, NY
Steve was great to have as our technician. He’s on time and easy to talk with when dealing with the technical side of his work. We will be sore to use them again if needed!
owner
Adams - Rochester, NY
Great service
Molly - Rochester, NY
Great service
Outstanding service
Tracey - Avon, NY
He had gone over amd beyond to help. Im extremely satisfied with his service.
Great service
Betsy - Hamlin, NY
Tracking so I knew approximate time and a call. Took care of issue and explained how things work. Found another issue and was able to correct it very quickly Thanks
Great Service
Marianne - Hilton, NY
I was very pleased with the service that David provided on 6/27/2019. He called before he came out and explained everything he did and the reason why this happened to my refrigerator.
impressive service
Jane - Rochester, NY
Shaiman arrived on time, was respectful, friendly and professional. He attended to the washing machine diligently and reported his findings in an easy-to-understand way. He listened carefully to my concerns as well.
Well done.
Dennis - Pittsford, NY
Evan is terrific. We trust his expertise and judgement. We are confident of his knowledge and skill.
Whirlpool service call
Babeth - Rochester, NY
fast, great explanation of problem
Marsha - Pittsford, NY
GREAT SERVICE
James - Gates, NY
Great Service
Morgan - Penfield, NY
Evan was fabulous....he got the job done and was extremely personable throughout the process. I will definitely be requesting him for future visits.
Great service
Mary - Avon, NY
Dave came to fix my washing machine. He did his best to avoid my having to purchase parts by cleaning the connections. When that approach did not fix the machine, he returned and quickly replaced the part and cleaned out the gasket around the basket for me. Dave was pleasant and very professional and helpful. I appreciated him trying to save me some money on his first visit.
Great service
Robert - Webster, NY
Had it fixed in 30 minutes. Very clean and professional
Great Tech!
Gregory - Brockport, NY
Great service - went the extra mile
Stephen - East Rochester, NY
Dave took care of our issue and even checked everything over and adjusted our fridge doors. Very personable too.
Great service
Terrie - Rochester, NY
Dave? the tech was on time, explained the possible reasons for the problem we were experiencing, inspected the fridge and was thorough, kind and respectful.
tech was very courteous and patient with us in determining prob
Renato - Rochester, NY
Great service
Leticia - Webster, NY
Very nice, personable ,fast service
Steve fixed my freezer!
erstinehour - Rochester, NY
Excellent service
Phillippe - Rochester, NY
The tecnichian did a great job. Quickly found the issue and resolved it.
Great service, smart tech
Joanna - Pittsford, NY
Great Service
Judy - Farmington, NY
very friendly service
Susan - Rochester, NY
Service call cost is a little high, part and labor cost OK
Great service
Ruth - Rochester, NY
Professional and great service.
Patti - Ontario, NY
Excellent service
Pauline - Rochester, NY
I was given an appointment, when I was speaking with representative.Shortly after that call I rec'd a call and was given an earlier appointment to have a technician come out. The technician came out the same day. The technician called when he was on his way. Technician was very professional and got right to inspecting. Technician was very nice, explained everything to me. I was completely satisfied with the service I received.
Great service
Nathalie -
Knowledgeable
Lashasha
Lashasha - Rochester, NY
Great service
Ann - Rochester, NY
Steve did a great job. He was very personable and professional and in and out quickly.
Excellent Service
Agned - Holley, NY
Service person arrived on time greeted me introduced himself. Listened carefully. Resolved issue quickly. Was courteous friendly and knowledgeable.
Great Service!
Jennifer - Rochester, NY
They were able to come earlier than promised and got the job done quickly. Friendly and well groomed.
Arena
Kathy - Victor, NY
Steve was awesome
Dishwasher Repair
Brent - Canandaigua, NY
Dave Flint did an excellent job. He showed up on time and quickly determined the root cause.
Friendly, knowledgeable professional.
Keith - Webster, NY
Evan was polite and efficient. Highly recommend.
June
June - Rochester, NY
Service tech provided excellent service! He was prompt and efficient. My dryer performs better than before!! Thank you for your service and I'll highly recommend your business to anyone in need.
Personable, knowledgeable technician
Cindy - Rochester, NY
Very Helpful
Richard - Pittsford, NY
Our service tech was most accommodating, knowledgeable and courteous. He repaired our appliances to our complete satisfaction.
Marty
Martin - Rochester, NY
Fast, Great Service
Scott - Pittsford, NY
Resolved my issue in less than 2 minutes.
Quick and done right
Ebby - Rochester, NY
Professional and efficient!
Anthony - Webster, NY
Dave Long did a great job of quickly diagnosing and repairing the problem with our washing machine. Very happy with the service!
Great service!!my
Wayne - Perry, NY
My washer wouldn't do a thing. Dave came out look at it and he couldn't make it to anything so he order a control board and a few other parts and got it to work
Dryer
Ken - Penfield, NY
Tanner R.
REFRIGERATOR AMANA ART318FFDW06 Q1 no Q2 no Q3 no Complaint of gasket falling off of FC. Customer has tried to put gasket in but does not stay. Ordering new gasket. Customer stated Rent A Center is taking unit back today. Customer does not need follow up appointment they have since replaced this unit.; ordrng 1 W10861499 (Gasket)
Steve M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced control and dispenser for soap door not opening. The dispenser tested good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Tanner R.
REFRIGERATOR WHIRLPOOL KRFC302EBS02 Q1 no Q2 no Q3 no Complaint of noise from unit. Customer provided video.Ran service test 121 and confirmed noise is a stuck damper. Ordered new damper. Customer out of town till 10/27.Verbal signature acknowledged.; ordrng 1 WPW10594329 (Damper)
Tanner R.
WASHER MAYTAG MVWC200XW1 Q1 no Q2 no Q3 Complaint of broken water level selector. Inspected and stem off of switch has broken. Replaced switch. Tested and unit tested good.Verbal signature acknowledged
Dave F.
COOKTOP JENN AIR JIC4536XS00 customer wants us to come out when parts are here so we only have to take unit apart once . Ordering parts . ; schdld next appmnt for 10/8 THU !
Steve M.
WASHER WHIRLPOOL WFW6620HC0 Replaced bellow and ACU for abrasion on bellow and leaking. The washer passed auto test and tested good.
Dave F.
REFRIGERATOR KITCHENAID KRFC302ESS00 Water valve leaked and damaged floor . Took photos . Tried to reseat water tube did not stop leak . Ordering water valve ; ordrng 1 WPW10420083 (valve)
Dave F.
DRYER WHIRLPOOL WED9450WL1 Dryer vent door flap was not opening all the way . Dryer lint screen was not allowing air through . Cleaned and replaced . Tested dryer tested good .
Evan E.
MICROWAVE WHIRLPOOL WMH31017HZ3 "customer stating that unit will not produce chime when finishing cycle or selecting keys. Discovered that speaker on control is failing causing issue. Called techline to confirm. Unit tested good SR:7728887530; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Evan E.
DISHWASHER KITCHENAID KDFE104HWH0 Customer stated unit was still leaking. Discovered that lower spray arm was cracked causing issue. Water is pooling due to spray arm losing water pressure causing it not to spin correctly. Ordering spray arm ; ordrng 1 W11101428 (LOWER SPRAY ARM )
Steve M.
REFRIGERATOR JENN AIR JFC2290VEP8 Replaced freezer thermistor for thermistor out of range causing freezing in fresh food section.
Tanner R.
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errorsF6E4F6E1During service diagnostics cycle with probes plugged into water valve connector never received 120VAC to solenoid. Valve not opening. Disconnected water supply and confirmed water flow. Needs new control board. ; ordrng 1 W11120155 (ACU)
Steve M.
REFRIGERATOR WHIRLPOOL WRB119WFBM01 Found water line going from valve to icemaker was not fully seated. Seated connection and not leaking anymore
James J.
OVEN WHIRLPOOL WFG505M0BS3 Q1 n. Q2 n. Q3 n. Unit glass is separated from panel. Need glass; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Found small ice cubes and customer stated ice would not come out when dispensed. Replaced icemaker. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER
Steve M.
REFRIGERATOR AMANA ATB1935HRW Replaced bi metal thermostat for not defrosting. ; used 1 WP4387490 (DEFROST TSTAT 50) from stock
James J.
WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801
Evan E.
DISHWASHER FRIGIDAIRE FGID2474QF0A Replacing pressure switch due to unit failing to stop filling. Replaced switch and tested unit. Unit now filling as it should. Unit tested good
Steve M.
FREEZER WHIRLPOOL WZF34X20DW01 "Sr#7728894079Found discharge line that goes into defrost drip tray had cracked. Repaired line, added die drier and recharged."
James J.
REFRIGERATOR MAYTAG MFI2570FEZ08 Replaced icemaker and tested ice dispenser. Unit is functioning properly. Customer is to monitor.
James J.
OVEN WHIRLPOOL WFE320M0JW0 Replaced door glass and trim.
Dave F.
DISHWASHER KITCHENAID KDTM354DSS4 Lower spray arm is not spray right . Water pressure is good coming from pump . . Ordering spray arm and sending to customer W10884490; ordrng 1 W10884490 (arm-spray ( direct ship to customer ))
James J.
DISHWASHER KITCHENAID KUDC10FXSS3 Replaced door latch and striker. Tested unit several times. ; dspstn on spec-tagged invntry: 1 W10619006 LATCH
James J.
DRYER WHIRLPOOL WED4815EW1 Replaced blower wheel and tested. Dryer functions properly
Evan E.
RANGE FRIGIDAIRE PLCF489CCA Customer stating that unit is failing to operate broil cycle and broiler element has already been replaced. Removed rear panel and ran test broil cycle. Discovered that control is failing to send voltage to broil element. Control will need to be replaced. Control is no longer available from distributor. Office will contact customer if we can locate replacement. Collecting service call fee for now 318010102
Evan E.
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Replaced switch for interior dispenser but unit is still dripping small amount from dispenser. Ordering bladder and union ; ordrng 1 W11229977 (BLADDER ) and 1 WP2300868 (WATER UNION)
Evan E.
WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit was leaking water and also squealing since repair. Discovered that bearing that was installed is faulty causing squeal. Replaced with bearing kit. Ran test cycle and observed unit. Could not get unit to leak at time of repair. Customer to monitor and report back if issue persists. Bearing is under ATEC warranty ; used 1 W10435302 (BEARING) from stock
Dave F.
WASHER MAYTAG MVWB835DW1 Replaced UI for not working . Calibrated unit and ran auto diagnostics. Unit tested good.
James J.
REFRIGERATOR GE GS21FGKBB Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor makes buzzing noise. No signs of leak around condenser. Need evap. Sealed system leak. ; rqstng P&A on 1 WR86X25269 (UV DRIER) and 1 WR87X30286 (evaporator)
James J.
DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Repeat issue. Pump not running. Found harness disconnected from control. Reconnected and tested several times. If problem persists replace W10834759; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP&MOTOR
James J.
REFRIGERATOR GE GYE22HMKFES Replaced fan and verified operation. Defrosted ff drain tube. One year warranty on repair.
Evan E.
MICROWAVE KITCHENAID KOCE507ESS06 Replacing broil element due to old element breaking causing unit not to broil. Replaced element. Tested unit. Unit tested good
James J.
WASHER KENMORE 110.247223 Replaced dogs and coupler and tested. One year warranty on repair ; dspstn on spec-tagged invntry: 1 80040 DOG 4PK
James J.
OVEN DOUBLE GE ZET857SB2SS Doors fall open. Gaskets torn. Need parts. ; ordrng 1 WB07X10060 (seal front frame) and 4 WB10X10078 (range oven door hing)s
Dave F.
REFRIGERATOR KITCHENAID KRSF705HPS00 Replaced defrost thermistor. Foil taped and zip tied . Gaskets are sealing . Changed defrost mode to basic from adaptive. . Ran test four . Unit tested good . Called techline SR 7728780860 techline said that should do it if there is anymore issues to call
Tanner R.
WASHER MAYTAG MHW6630HW1 Q1 no Q2 no Q3 no Replaced control board. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged
Tanner R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Replace UI and control. Tested unit and unit tested good.Verbal signature acknowledged
Steve M.
DISHWASHER KITCHENAID KDFE104DWH2 The dishwasher had float switch error. The dishwasher filled multiple times for me. Found a nut under float switch that may have caused no water to enter machine.
James J.
WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801
Steve M.
DRYER WHIRLPOOL MEDC465HW0 Found vent slightly plugged. Cleaned vent and shortened for good air flow. Replaced timer and auto dry control board for not sensing dry clothes properly. The dryer tested good for heat and vent tested good after repair.
Dave F.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Unit not running . Found there is a short in the power cord causing the unit to turn off . Ordering new cord .; ordrng 1 WPW10679216 (wire harness)
Dave F.
DISHWASHER KITCHENAID KDTM404ESS3 Found unit not getting power to ui . Checked power cord to control and found was loose . Reseated connection. Unit is now working as expected.
Steve M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Caulked mullion for warm air coming in freezer and causing a spot of frost on lower shelf inside door. Water was 54 degrees. Normal water temp.
Steve M.
WASHER MAYTAG MVWC465HW2 Replaced outer tub and drain pump for pump crushed into outer tub causing a leak.
Evan E.
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that control panel is dead and will not respond to commands. Upon inspection discovered that control was receiving 120v but failing to send power to console. Ordering console and control ; ordrng 1 W10803367 (CONSOLE) and 1 W11368631 (CONTROL )
Evan E.
DRYER MAYTAG MEDC215EW1 Customer wanted venting to be inspected. Checked venting with airflow meter unit tested good for airflow also confirmed good airflow at vent exit. Unit tested good
Evan E.
MICROWAVE GE JE1590SH01 Customer stated that unit would not run or heat. Stating that clock would count down as if cycle had started but unit would never run fan or magnetron. Discovered that primary interlock switch was failing to make consistent contact when door was shut. Removed switch to inspect. Reinstalled switch and tested unit unit is now operating as it should. Reassembled unit and tested. Door and switch are now making contact as they should. Could not replicate issue once reinstalling switch. Customer to monitor issue. If issue persists please order switch. WB24X10047 (switch) $26.00
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that upper rack is falling. Upon inspection discovered that adjusters had both broken at tabs causing rack to fall. Replaced adjusters and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
James J.
REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. E2 icemaker lost home position. Motor not energizing in diagnostics. Need icemaker. Fan pulsates. Called tech line. They said pulsating is normal in diagnostics. SR 7728868658Paid in full ; ordrng 1 W11294907 (icemaker)
Dave F.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit was off when arrived . Ran test four . Looked that freezer evap . Freezer evap was showing frost pattern . Customer said unit is turning on and off . All compartments not cooling . Fresh food evap has full frost pattern. Ordering control boards . Unplugged deli drawer UI for not responding to touch . That board can cause DC shorting . Customer will monitor unit ; ordrng 1 W11092503 (panel-ui) and 1 W11092502 (panel-ui) and 1 W10843055 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec)
Dave F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced user interface and main control in back . Customer will monitor.
James J.
RANGE WHIRLPOOL WML55011HB4 Q1 n. Q2 n. Q3 n. Unit has stress fractures in plastic trim that attaches to door glass issue does not appear to be from misuse. Replaced door. Customer is to monitor. Issue most likely defective plastic
James J.
DISHWASHER KITCHENAID KDTE404DSS0 Q1 n. Q2 n. Q3 n. All rails broken and bearings falling out. Service pointer for upper rails. Lower rails at cost. S22916 parts and labor for upper rack disengages ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259785 (track) and 1 W11259786 (track)
Steve M.
DRYER ROPER RED4516FW0 "Replaced rear panel, chute and blower for dented causing excessive noise."
Tanner R.
WASHER WHIRLPOOL WTW8500DC5 Q1 no Q2 no Q3 no Complaint of no power to UI. Was flashing F6E2. Tested panel and unit is unresponsive. Power cycled unit and reseated UI harness. UI is turning on. F6E2 is stored. Ordering control and UI.; ordrng 1 W11209420 (ACU) and 1 W11095624 (UI)
Dave F.
REFRIGERATOR GE GSL22JFXALB Found the freezer section had build up of ice . Unit does not have water going to it . Defrosted ice block and unplugged ice maker . . Checked gaskets . Gaskets are sealing . Customer will monitor
Tanner R.
DRYER WHIRLPOOL WED7500GC0 Q1 no Q2 no Q3 noComplaint of door opening during dry cycle. Door shuts well however pulls open too easily. Ordering parts for door.Sr7728866076- advised strike may need to be manipulated to make for a better close. If not strike panels may be warped.; ordrng 2 WP3387565s and 1 W11371722 and 1 W11376139 and 1 W11366436 and 1 WP3389441 (Catch)
James J.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit freezing food near back and lights intermittently turning on on UI. Replaced thermistor and called tech line. They had me set freezer damper to max and block 50% of air return vents. Customer is to monitor. SR 7728741583
Dave F.
REFRIGERATOR GE ZIS420NMB 0 degrees in freezer and 37 in fresh food with my temp probe . Unit is reading 9 in freezer and 37 in fresh food. May need sealed system work . Customer will contact GE about unit .
Dave F.
DISHWASHER KITCHENAID KUDC03IVBL4 Dispenser not working .found that it was not plugged in all the way . Plugged in and tested in diagnostics. Unit tested good .
James J.
REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Q1 n. Q2 n. Q3 n. Unit leaking. Ff evap frozen. Defrost drain clogged. Defrosted coil and drain. Thermistor passed. Customer is to monitor. S16360 labor
Evan E.
WASHER AMANA NTW4516FW3 Customer stating that unit is clicking and will not lock. Discovered f5e1 for lid lock fault. Tested lock and discovered lock was failing. Replaced lock and tested unit. Unit tested good ; used 1 W11307244 (LATCH) from stock
Evan E.
DRYER AMANA NED4655EW1 Customer stated that unit is not drying at all. Checked incoming voltage and discovered that L2 terminal on terminal block was very loose causing issue. Tightened terminal to block and tested unit. Unit tested good
James J.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Icemaker not cycling. No water. Valve is energizing. Removed water line and flushed air out to icemaker fill tube. Reconnected and tested. Unit functions properly.
Evan E.
DISHWASHER FRIGIDAIRE FGID2466QF4A Customer stated that control would not respond to commands. Upon inspection discovered that triac on control had burned up at terminal causing issue. Control willNeed to be replaced. Customer does not want to proceed at this time. Collecting service call fee
Tanner R.
DISHWASHER MAYTAG MDB9979SKZ0 Q1 no Q2 no Q3 no Complaint of drain problem. Disassembled drain and found metal piece in drain. Ordering new drain pump.; ordrng 1 W11412663 (Drain pump)
Tanner R.
WASHER MAYTAG MVW7232HW0 Q1 no Q2 no Q3 no Complaint of no spin/drain.Following stored errors:F7E9 locked rotorF0E9 off balance pause F0E5 off balance loadF0E3 overload Ran drain via manual diagnostics and drain tested good. Hand spin basket without issue. Ran heavy agitate and high spin and unit tested good. Drain issues will cause a no spin. Customers drain set up may have contributed to drain issues. Lid locks. No repair recommended for this unit.
James J.
REFRIGERATOR GE ZISW42EMB Q1 n. Q2 n. Q3 n. Unit not cooling compressor rattles whole fridge and short cycles. Evap fan not running. Defrost timer ticking loudly. Water dispenser not functioning. Need parts sealed system. Will charge for water valve on return visit. Valve 35 plus tax ; ordrng 1 WR57X10051 (water inlet valv kit) and 1 WR60X30349 (evaporator fan motor) and 1 WR86X25269 and 1 WR87X10082 (refrigerator compres) and 1 WR9X502 (timer defrost)
James J.
WASHER MAYTAG MHW6630HW0 Q1 n. Q2 n. Q3 n. Unit leaking around dispenser. Need dispenser. ; ordrng 1 W11465533 (DISPENSER. )
Tanner R.
REFRIGERATOR WHIRLPOOL WRS322FNAH01 Q1 no Q2 no Q3 no Complaint of lights flickering in both compartments. Reseated connection on top light in FF section and issue resolved itself. This has been a recurring issue with this unit. Advise customer to replace light to avoid on ongoing basis. Customer has extended warranty and will be reaching them for a dispatch to cover repair. Marking job completed and new appointment can go through via warranty dispatch.
Dave F.
RANGE WHIRLPOOL WFE505W0HW2 Called techline SR 7728874182 . steam clean only heats once and then never again . Techline said to replaced the control . Ordering control Aqua lift . 877-258-0808 ; ordrng 1 W11314393 (cntrl-elec)
Dave F.
RANGE KITCHENAID KEBC107KBL0 Could not get unit to show PF control . Reseated connections at control board . Did see some marks on board from heat . Unit has 240 volts going to it . Customer says it hasnt done it in a while .
James J.
REFRIGERATOR WHIRLPOOL WRF989SDAF00 Q1 n. Q2 n. Q3 n. Unit not cooling below 50deg. UV dye coming from defrost drain. Service pointer for pin holes in ff evap. S71233 parts and labor; ordrng 1 W11116006 (evaporator) and 2 WPW10143759 (dryer)s
Tanner R.
REFRIGERATOR KITCHENAID KBRS20EVMS4 Q1 no Q2 no Q3 no Complaint of unit leaking Onto floor. Inspected freezer compartment and found sheet ice on bottom. Defrosted freezer compartment. Inspected drain tube and found debris in duck bill off drain tube. Removed debris and trimmed duck bill to prevent debris build up going forward.
Tanner R.
WASHER WHIRLPOOL WTW5550XW2 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F7E6 unable to reach target RPMF7E5 motor faultRan auto diagnostics and completed without issue. Ran tachometer speed test and unit tested good.Rechecked errors and unit stored F7E1. SR7728870252- advised by tech line that due to intermittent issue and unit testing good to replace ACU and Shifter. Ordering ACU and shifter.; ordrng 1 W10480104 and 1 WPW10006355 (Shifter)
Dave F.
WASHER WHIRLPOOL LSR8444LQ1 Wash pump was leaking . Replaced pump and tested unit . Tested good .; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3363394 PUMP
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Replaced drier and charged. After twenty minutes of running the evap barely frosted. Tested pressure and it was I. Vacuum. Checked for leaks and found none. Returning to install evaporator. ; dspstn on spec-tagged invntry: 1 W11407409 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 The refrigerator had a plugged drain. Removed duck bill in reAr of unit and cut a little and removed debris inside. Put in manual defrost to remove ice in evaporator area.
Tanner R.
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Q1 no Q2 no Q3 no Complaint of unit leaking water. Ran unit for approximately 20 minutes. Unable to reproduce customer complaint. Felt insulation behind front panel near dispenser and is dry. Removed front panel and inspected for signs of water and found none. Customer is going to continue to monitor unit for two weeks to see if issue persists. Debris in between door and gasket may have caused temporary leak, if leak returns a new gasket will be installed on next appointment.; ordrng 1 W11177741"
Dave F.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "35 in fresh food section . 0 in freezer. Temps are correct for settings . Customer states whole unit turns on and doesnt turn back on . Unplug unit and plug back in unit runs. Compressor runs every time . Heater is working.there is no frost build up . Evap fan is working .Ordering control W11035836 and start device ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10448874 (start-dev), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Dave F.
COOKTOP GE JBS10DF1WW Replaced the element terminals on front right and back left burners .tested all burners . Back left still not working . Found the switch was bad. Ordering switch .; ordrng 1 WB24T10025 (infinite switch)
James J.
REFRIGERATOR KITCHENAID KSRS27QAWH10 "Q1 n. Q2 n. Q3 n. Unit not cooling due to not defrosting. Thermostat closed and heater has 24 ohms. Need defrost control. defrosted coil. ; ordrng 1 4388932 (control,defrost adap)"
Evan E.
RANGE ELECTROLUX EW30IS65JSB Customer stating unit is flashing F15-E15 code. According to tech sheet codes relates to control synchronization failure or self check failure. Confirmed that thermal cut off was closed and cooling fan was functioning as it should. Control is only other component that could be causing issue according to sheet. Ordering control ; ordrng 1 316576610 (CONTROL)
Steve M.
RANGE HOTPOINT RGB526DEH3WW "Found ignitor to far away from burner for proper ignition. Ordering proper ignitor. ; rqstng P&A on 1 WB13K21 (ignitor,oven) and 1 WB1X1293 (range igniter mounti)"
Steve M.
REFRIGERATOR GE SSL27RGRABS "The ice door flapper is not closing. Quoted customer for repair due to not same issue as last service. ; rqstng P&A on 1 WR62X10055 (solenoid asm), dspstn on spec-tagged invntry: 1 WP4387490 DEFROST TSTAT 50 , states that autho needed"
Dave F.
WASHER WHIRLPOOL WTW6120HW0 Unit load and go not working . Calibrated unit ran auto diagnostics. .adjusted the load and go to 2x . Unit is filling with soap now . If problem persists order W11220230 water valve.
Steve M.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Found the refrigerator has no refrigerant and the compressor is noisy. Ordering evaporator and compressor; ordrng 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drIier)
Tanner R.
WASHER MAYTAG MVW6230RHW0 Q1 no Q2 no Q3 no Complaint of no spin/wet clothes.F7E7 motor speed faultF2E1 HMI stuck buttonF9E9 long drain Ran auto diagnostics and cycle completed normally. Power tested control board and passed. Tested motor circuit and passed.SR7728842224- Advised if voltages are good that friction is causing issue. Removed tub to confirm no garments in outter basket causing friction. Inspected belt and pulley and no signs of rubbing. Ran high speed test and unit appeared to spin well however still logged F7E7 error. Manufacturer did not have repair reccomendation.Ordering new gearcase. Friction from drive shaft could be causing basket to spin slowly. ; ordrng 1 W11423758 (Gearcase)
Dave F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Evaporator is frosted up . Went into diagnostics. Defrost thermistor tested open. Changed control board . Defrost sensor is now reading good . Replaced wire harness inside cabinet to thermistor. Defrosted unit and foil taped and zip tied thermistor. Unit tested good . Customer will monitor. Called techline and documented call . Techline hung up before I got the SR #
Dave F.
WASHER AMANA NTW4516FW3 "Unit not finishing cycles Getting cold water . Found the connection to the water valve for cold was not in . Installed and tested unit . Tested good , calibrated unit ."
Evan E.
WASHER GE GTW840CPNDG Customer stating that unit is leaking from bottom of machine and wont spin out load properly. Checked for error codes. Unit displaying code 26 for off balance load. Ran test cycle and observed unit filling. Customer is using too much soap due to auto dispensing system advised customer to turn off auto dispenser and fill unit by hand to ensure accurate amount is used. Also discovered that machine itself isnt leaking it is actually sink that unit is draining water into. Unit itself tested good
Evan E.
DRYER WHIRLPOOL WHD560CHW0 Customer stated that unit is experiencing long dry times. Checked for error codes. No codes are present. Ran test cycle and observed unit. Unit is heating as it should. Advised customer that unit is a heat pump dryer therefore it will take much longer that a normal gas or electric dryer. Explained that timed dry will yield the best results. Unit tested good otherwise
James J.
DRYER WHIRLPOOL MGD8630HW1 Replaced parts and bent panel so it's not contacting drum. Need W11310043; ordrng 1 W11310043 (panel)
Evan E.
DISHWASHER KITCHENAID KDTM404ESS0 Replacing lower spray arm due to original spray arm being cracked causing unit to leak. Replaced spray arm. Tested unit. Unit tested good
Tanner R.
DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F8E2 inlet valve electrical problemUnit fills properly.Started wash cycle and motor intermittently runs. Measuring voltage from control however control power is intermittent. When getting voltage motor still under performing. Ordering new control and motor.; ordrng 1 W11348061 (ACU) and 1 W11416362 (Motor sump assembly)
Evan E.
WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit is very loud while in spin. Upon inspection discovered that lower bearing is failing causing issue. Used bearing repair kit to replace all parts. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Dave F.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Replaced control . Compressor and UV drier . Unit is now cooling as expected
Steve M.
DRYER WHIRLPOOL WGD9400SW2 "Replaced all four roller supports and idler for excessive noise. Cleaned out lint from inside dryer. Tested vent after repair and found venting is restricted. Informed customer. ; used 1 279640 (PULLEY-IDLER), and 1 4392067 (REPAIR KIT) from stock"
Tanner R.
REFRIGERATOR WHIRLPOOL GR2FHTXVB00 Q1 no Q2 no Q3 noComplaint of water leaking from back of unit. Checked behind unit and is leaking from water dispenser solenoid. Ordering new solenoid.; ordrng 1 WP2188808 (Dual Valve)
Tanner R.
DISHWASHER MAYTAG MDB8959SFE4 Q1 no Q2 no Q3 no Complaint of broken rails. Inspected rails and they have failed. Replaced with upgraded assembly. Tested unit and unit tested good. Repair covered under S22916.Verbal signature acknowledged.
James J.
FREEZER WHIRLPOOL WRT311FZDB01 New doors are worse than previous door. Doors have swirl marks on them. Shipper is not covering doors with plastic while inside shipping box. ; ordrng 1 LW10599396! (DOOR) and 1 LW10599399 (dor-fip)
James J.
WASHER MAYTAG MVWB835DC4 Q1 n. Q2 n. Q3 n. Complaint of noise from unit. Tested washer and all noise were normal. Water hazard Fault. Cleared code and ran calibration. Inspected drain hose. Customer is to monitor.
Steve M.
WASHER WHIRLPOOL WFW85HEFW1 Tested washer and found no abnormal noises. Tested in auto diagnostics and with load of towels. Could not recreate noise
Evan E.
WASHER MAYTAG MVWB766FW1 Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good
Tanner R.
RANGE WHIRLPOOL RS575PXR0 Q1 no Q2 no Q3 no Complaint of no heat in left rear burner. Missing knob. Damage to over door seal. Measured voltage to burner with infinite switch on and measured no voltage. Needs new Infinite switch. Ordering missing knob and overn door seal.; ordrng 1 W10900107 (Infinite switch)
Evan E.
REFRIGERATOR JENN AIR JFC2290REM00 Customer stated that door was not shutting properly. Discovered that feet needed to be adjusted for doors to make contact with receiver. Adjusted feet. Tested door for customer. Unit tested good
Steve M.
DRYER WHIRLPOOL WHD5090GW0 Found the filter had cone off abs was stuck in blower and the motor could not turn well causing F15 error.
Tanner R.
WASHER MAYTAG MVWX655DW1 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged.
Steve M.
WASHER MAYTAG A282 Found timer not sending power to motor. The timer is no longer available. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT and 1 W10820036 SWITCH
Tanner R.
DRYER KENMORE 110.680628 Q1 no Q2 no Q3 no Replaced drive and blower belts. Tested unit and unit tested good. Repair paid in full on initial service call.Verbal signature acknowledged
James J.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced gasket and vent parts. Unit leaking with new gasket. Installed original door gasket and unit no longer leaking.
James J.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door
James J.
FREEZER WHIRLPOOL WRX988SIBM03 Tested unit in diagnostics and everything passed. Disconnected wire connections on icemaker and icebox fan and reseated. Lowered freezer temp. Customer is to monitor. If problem persists replace W10846539
Tanner R.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Q1 no Q2 no Q3 no Complaint of loud noise and water on floor. Customer states water in excess of a gallon. Cycled ice maker and ice maker sounded normal. Jumped ice fill circuit and confirmed no water leaking from water lines. Could not reproduce complaint. Advising customer to continue to monitor.
Tanner R.
DRYER MAYTAG MDG9306AWW Q1 no Q2 no Q3 no Complaint of no heat. Started unit and initially had heat but burner did not stay lit. Ignitor is glowing. Needs new coils. Replaced coils. Tested unit and unit tested good.Verbal signature acknowledged ; used 1 279834 (COIL KIT) from stock
Tanner R.
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Needs new door W11259006. Customer was advised by Maytag the repair would be covered outside of 1 year warranty. No authorization on hand. No charging service fee as accommodation or customer. If authorization received order door on return visit.Maytag customer Service: tel:+1-800-344-1274
Dave F.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced fan evaporator motor for not cooling unit. Unit is now working as expected.
James J.
RANGE KITCHENAID KFGG500ESS2 Q1 n. Q2 n. Q3 n. Unit takes twice the amount of rime to cook. Found burner intermittently not igniting. Cleaned igniter surface and tightened connections on dsi board and igniter. Tested several times. Customer is to monitor. If problem persists replace dsi board and bake igniter. WPW10511278; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Steve M.
WASHER MAYTAG MVWB835DW3 Replaced lid lock for not always locking and lid lock error code. Calibrated washer and it tests good. ; used 1 W10810403 (LID LOCK ASSY) from stock
Steve M.
DISHWASHER MAYTAG MDB4949SHZ1 Found soap stuck in dispenser. Removed soap and dispenser door is working. Left preordered part with customer. Recommended customer run hot water at sink and use high temp wash. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Tanner R.
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via auto diagnostics and unit tested good.Verbal signature acknowledged
Tanner R.
WASHER WHIRLPOOL WTW4855HW1 Customer stated they cancelled appointment
Tanner R.
WASHER WHIRLPOOL WTW7500GC2 Q1 no Q2 no Q3 no Dispatched to repair dryer under warranty however customer complaint is for washer. Customer advised with no proof of purchase I cannot service washer under warranty. Customer declined COD service.
Tanner R.
DRYER MAYTAG MEDX550XW0 "Q1 no Q2 no Q3 no Complaint of no heat. Ran unit and heat never turns on. Checked power and found L2 on block has burnt. Checked power at block and did not measure 220V. Checked power at plug and measured 209VAC at L1 and L2 and 120VAC to ground from L1,L2. Replaced terminal and power cord. Tested unit and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL , used 1 PT500 (Power cord) from stock"
Tanner R.
DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Replaced UI and control. Tested unit via auto diagnostics cycle and unit tested good.Verbal signature acknowledged.
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found some frost on interior of freezer. Light switch was stuck closed. Removed frost and caulked liner. The refigerator tests good
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Found heater wire was unplugged causing unit to not defrost. Plugged in wire and heater works. Defrosted and refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
James J.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Q1 n. Q2 n. Q3 n. Unit not cooling due to frozen fresh food evap. Defrosted evap and changed defrost to 8 hour. Checked door seals Replaced evap thermistor and defrosted evap. S16360 for labor; used 1 W10383615 (
James J.
DISHWASHER FRIGIDAIRE FGHD2465NF1A Replaced broken cable on lh side and reused original spring. Replaced lower door seal.
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stating that unit will not advance cycle and lid will not lock. Checked for error codes. Unit displaying code f5e2 for lid lock failure discovered that lock will not actuate during test cycle but will work in manual test mode. Replaced control and tested unit again. Lock is now actuating as it should during test cycle and all other cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL
Dave F.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Ice maker fill tube was frozen . Checked customer water pressure was good . Defrosted fill tube . Defrosted ice build up in freezer section . Tested unit . Tested good
Dave F.
DISHWASHER FRIGIDAIRE FGHD2433KW1 Unit not draining . Found a piece of glass instead drain pump . Removed glass and tested unit . Tested good
James J.
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Unit has been making ice since last Visit. Customer opted to not repair. Refund credit of 104.99 for part
James J.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not cycling. Jumped icemaker and it cycled without energizing heater. Replaced icemaker and verified operation. Allow 24hrs for unit to harvest ice.
Tanner R.
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Q1 no Q2 no Q3 no Replaced water line. Tested un it and unit tested good. Verbal signature acknowledged
Dave F.
RANGE GE JGB281DER2WW Found the burner peep hole was clogged . Cleaned and tested unit tested good .
Dave F.
MICROWAVE WHIRLPOOL WMH32519HZ4 Used touch paint on inner microwave for sparking .tested unit . Tested good .
Steve M.
WASHER WHIRLPOOL MVW7230HC0 Found f1e2 and f7e4 errors. Found motor failed resistance check. Ordering motor. ; ordrng 1 W11195971 (STATOR MOTOR)
Evan E.
REFRIGERATOR KENMORE 106.731843 Customer stated that unit was leaking from water line on machine. Upon inspection discovered pin size hole in fill line causing issue. Trimmed hose and reseated in connector. Could not replicate leak after doing so. Unit tested good
Steve M.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Sr# 7728824611Fresh food section evaporator was frosted and iced up. Removed frost. The pantry damper door broke from ice build up. Ordering evap cover, drip tray, ui and damper with supports. ; rqstng P&A on 1 W10389149 (support) and 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10248595 (DAMPER ) and 1 WPW10277799 (harns-wire) and 1 WPW10537710 (pan-drip)"
Evan E.
DISHWASHER MAYTAG MDB4949SHZ0 Customer stating that spring is missing for dispenser door. Discovered this was correct door was sliding freely due to spring missing. Replaced dispenser and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Evan E.
RANGE MAYTAG MET8800FZ01 Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good
Steve M.
WASHER ROPER RTW4516FW All the posts on the console are broken.. ordering control and both switches. ; ordrng 1 W10859568 (switch-cyc) and 1 W11170318 (CONTROL ) and 1 WPW10414398 (switch-cyc)
Evan E.
DISHWASHER WHIRLPOOL WDF320PADS1 Replacing console due to customer failing to be able to select functions on keypad. Replaced console and tested unit. Unit now responding to commands as it should. Has customer test unit also. Unit tested good
Evan E.
WASHER WHIRLPOOL WTW8100BW0 Customer stating that unit is very noisy while in spin. Upon inspection discovered that bearing is failing causing noise. Used bearing kit and replaced upper and lower bearing drive shaft and seals. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Dave F.
REFRIGERATOR AMANA ART308FFDW03 Unit cooling when arrived . Found frost build up everywhere inside the freezer section. Found fresh food gasket was not pushed in all the way and could be letting air in . Checked evaporator and had frost pattern . There was a ball of ice around the cap tube . Defrosted evap and ran unit . Unit is developing frost pattern but very slow . Customer will monitor unit . If unit is not cooling then unit may need seal system work .
James J.
WASHER AMANA NTW4516FW1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. Customer has to reset power. Plugged unit in and it resumed last cycle. Lid unlock Fault. Cleared code and tested. Found tub bottoms out onto floor due to worn suspension. Could not replicate other issues. Customer is to monitor. If problem persists pre order W11307244Sc 93.50W10780045 80.00Labor 106.95Shipping 15
James J.
WASHER WHIRLPOOL WTW4816FW2 Q1 n. Q2 n. Q3 n. Unit shakes off balance and doesn't finish cycle. No error codes. Found suspension not seated all the way. Corrected and adjusted feet. Ran calibration and spin cycle. Unit functions properly.
Dave F.
WASHER FRIGIDAIRE FAFW4011LW0 Drain hose is cracked . The drain hose goes through the whole machine and to replace to have to open the whole unit to change . Quoted to fix unit . They will think about repair . Unit is in a closet and will have to be removed to fix . Billing customer for this one time . L14 labor rate .; rqstng P&A on 1 134963200 (hose)
Evan E.
DRYER WHIRLPOOL WED8740DW0 "Customer stating that unit is not drying items properly. Unit will shut off before items are dry. Tested moisture sensor using test 5 on tech sheet. Sensor tested good. Took resistance reading of outlet thermistor at multiple temperatures. Thermistor tested good. Is both test good tech sheet calls for replacement of control. Ordering control. Advised customer that they can use timed dry setting until tech returns ; ordrng 1 WPW10654005 (CONTROL ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
James J.
DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 n. Q2 n. Q3 n. Unit not washing. 120v to pump and water leaking from vent. Need pump and vent gasket. ; rqstng P&A on 1 W11085683 (pump&motor) and 1 WP8269259 (gasket)
James J.
WASHER MAYTAG MVW6230RHW0 "Q1 n. Q2 n. Q3 n. Complaint of unusual noise and unit goes off balance. F0e4 water temp error. Tested diagnostics and found clutch making loud noise when engaging and transmission has play in it when agitating. Tub shakes when washer is in spin cycle with no clothes in it and feet leveled. ; ordrng 1 W11423758 (GEARCASE), dspstn on spec-tagged invntry: 1 W10721967 CAM"
James J.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Q1 n. Q2 n. Q3 n. Door not closing properly. Squeaking when door is opened. Burn spot on door panel. Adjusted rollers and tested. Door no longer squeaking. Door will not close on its own with fridge level. Unit was delivered with a burn spot that looks like a weld mark on the front. Need door. Used washers; ordrng 1 LW10648584 (dor-fip), dspstn on spec-tagged invntry: 2 WP489467 WASHER"
Dave F.
DRYER KENMORE 11097088601 "Tension pulley is seizing . Replaced pulley ,rollers and belt. Cleaned inside unit . Unit tested good . ; ordrng 2 349241T (support,roller)s, dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER , used 1 661570V (BELT) from stock"
Dave F.
WASHER KENMORE 11047088600 Wash is filling with water even when not in use . Unit needs new water valve . Ordering valve . Customer is paid in full ; ordrng 1 WP8182862 (valve)
James J.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Order icemaker WPW10261234; ordrng 1 WPW10261234 (icemaker)
James J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Q1 n. Q2 n. Q3 n. Half leds not turning on and water splashes out of dispenser. Replaced led in freezer and resolved light issue. Called tech line for dispenser. SR 7728796358. They recommend changing dispenser tube and valve. ; ordrng 1 WPW10341329 (VALVE) and 1 WPW10499015 (tube-water), dspstn on spec-tagged invntry: 1 W10695459 MODULE"
James J.
WASHER WHIRLPOOL WTW8540BW1 Top rusting. Customer would like it replaced. Sc paid on microwave. ; ordrng 1 W11211508 (top)
Dave F.
DISHWASHER AMANA ADB1400AGB1 Found unit not powering on. Found the plug that feeds the control power was loose . Reattached and tested unit in diagnostics. No errors . Unit tested good.
Dave F.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 5 degrees in freezer . 30 in fresh food section . Food the left side of the fresh food gasket will get passed the cabinet. It keeps catching on the cabinet and folding over . Heated gasket so that it is flat but still will not close properly. Called techline SR 7728798491 to report it . Sealed liner on both fresh food and freezer . Heated gasket on fresh food section and put petroleum jelly on the cabinet to help with gasket closing . Door is now sealing as expected. There was some ice forming inside the freezer . Customer will monitor
Tanner R.
DISHWASHER WHIRLPOOL KDPE334GPS0 Q1 no Q2 no Q3 no Complaint of dishes not clean. Following stored error:F2E1 stuck key. Ran service diagnostics cycle. Fill volume is correct. Water temperature is adequate when water is primed at sink. Diagnostics cycle completed without issue. Reviewed use and care with customer. Customer is using rinse aid and pod soap tablets. No repair recommended for this unit. Advised customer to not rinse dishes off when using Pro Wash. Wash cycle may be ending itself early due by sensing clean water.Verbal signature acknowledged.
Tanner R.
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Removed and defrosted ice. Replaced fill tube. Advised customer to monitor floor of freezer cabinet for sheet ice.Verbal signature signature.; used 1 W11084807 (Fill tube) from stock
Steve M.
REFRIGERATOR KITCHENAID KRFF507HBS00 Ordering led for led out on ice box. Ordering fan for inconsistent temps in fresh food section. The unit was set to 34 in fresh food section and the food items were 38. The freezer tested good. Ice was In The bin. Ordering evap fan for odd sounding fan when it starts up. ; ordrng 1 W11224591 (FAN) and 1 W11462342 (LED MODULE)
Evan E.
DRYER WHIRLPOOL WED7500GC0 Customer stating that units door will not shut. Upon inspection discovered that door strike was broken causing door not to stay shut. Replaced strike and tested door. Unit tested good
Tanner R.
REFRIGERATOR MAYTAG PBF2255HEW Q1 no Q2 no Q3 no Replaced icemaker and water lines. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER