Local Reviews
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Dave F.
WASHER WHIRLPOOL WFC7500VW2 "Washer drain pump is seizing . Turns then stops . No debris inside pump . Ordering new pump WPW10465252; rqstng P&A on 1 WPW10465252 (pump-water), states that autho needed"
Steve M.
MW-HOOD COMBO KENMORE 721.808335 Found unit pulling 5.7 amps while heating but no heat. Recommended replacing magnetron and diode. ; ordrng 1 6021W3B001M (DIODE)
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Found compressor running hot and shutting off. Temp in freezer was 48. Discharge line is warm all the way to condenser. Ordering compressor; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Evan E.
WASHER AMANA NTW4705EW0 Customer stated unit was not finishing cycle. Checked for codes. Unit was displaying F7E1 (basket speed fault) ran diagnostic cycle. Unit will not engage into spin shifter is stuck on agitate. Unit needs actuatorOrdering actuator; ordrng 1 W10913953 (actuator)
Evan E.
WASHER MAYTAG MVWC500VW1 "Customer stated unit is not spinning properly and not agitating. Upon inspection discovered that dog agits inside agitator were worn causing unit not to agitate. Ran unit in spin unit was struggling to get up to max rpm while spinning. Ordering motor and coupler and dog agits ; ordrng 1 285811 (cam driven) and 1 285852A (coupling,motor) and 1 WP661600 (drive motor)"
Evan E.
WASHER WHIRLPOOL WTW5000DW1 "Customer stated unit was leaking from hot water inlet. Upon inspection discovered that threads on valve are stripped causing hose to leak. Customer would also like hoses replaced. Customer is aware they will have to pay for new hoses.Ordering valve and hoses; ordrng 1 TJ725RBFFP (HOSES) and 1 W11210459 (VALVE), dspstn on spec-tagged invntry: 1 TJ725RBFFP HOSE 5' (2)"
Shaiman C.
WASHER MAYTAG MVWX655DW "Replaced suspension, unit testing good."
David L.
FREEZER FRIGIDAIRE LFFU14F5HWC Unit is cooling inconsistently due to a failing control. Ordering control. Quoted 242.60; ordrng 1 297370600 (control-electronic)
David L.
WASHER MAYTAG MVWC360AW0 The unit was not completing cycles due to the RPS sensor malfunctioning. Replaced the actuator and tested in diagnostics. Unit testing good. Calibrated unit afterwards. ; used 1 WPW10006355 (ACTUATOR) from stock
Evan E.
WASHER MAYTAG MHW5630HW0 Customer stated unit is producing loud banging noise while in spin. Checked for error codes. Unit displaying f0e5 (off balance load .Ran test cycle Unit completed cycle as it should Spoke with customer about proper loading. Suspecting that cusotmer is overloading machine. Customer was only experiencing issue with bulky items Also spoke with customer about use of user interface Unit testing good otherwise
Evan E.
DISHWASHER WHIRLPOOL WDT780SAEM1 Installing new control due to unit continually flashing f2e2 error code.Installed new control Ran diagnostic cycle Unit tested good
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Replaced noisey fan and blade, running quiet now."
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced fridge thermistor with proper thermistor. Unit is running and cooling.; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
David L.
RANGE GE PGS975SEP1SS Touchpad in not accepting selections. When clear is pressed loc appears and then goes away after a few seconds. Latch appears to be fine. Suspecting touchpad. Quoted 566.35; ordrng 1 WB27T11223 (glass touch asm (ss))
Steve M.
WASHER MAYTAG MVWB850YW1 Found bearing was loud and rotor loose causing no spin or operation. Replaced bearing and tightened rotor. The washer tested good. ; used 1 W10435302 (BEARING) from stock
Gary T.
WASHER WHIRLPOOL WFW75HEFW0 "Checked air hose to sensor, clear and no leaks, replaced waterlevel sw. Ran and tested okay.; used 1 W10448876 (SWITCH WL) from stock"
Shaiman C.
WASHER WHIRLPOOL WFW7590FW0 Unit is not responding to functions. Replacing UI. AUTH CODE: WJOROJOAL1; ordrng 1 W10911022 (panel-cntl)
Shaiman C.
WASHER WHIRLPOOL WTW5000DW1 Control is causing lid lock to operate erratically. Replacing control and lid lock. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (LID LOCK)
Gary T.
DRYER GE DHDSR46EE1WW "Unit needs a belt, ordering belt.; ordrng 1 WE12M29 (belt drive)"
Dave F.
DRYER WHIRLPOOL WGD9400SW2 Dryer not dryer clothes . Checked heat . Tested good . Has good flames . Used dryer tested . Tested vent . Tested poor . Needs vent cleaned .
Steve M.
RANGE WHIRLPOOL WFG525S0HS0 Replaced front glass for for stainless separating from door. The range tests good.
Dave F.
DISHWASHER KITCHENAID KDTE204EPA3 Installed new adjusters . Top rack missing clips WPW10195840 and WPW10250160 . Customer thinks they have them will look around .
Dave F.
DISPOSER INSINKERATOR SELECT-2 Disposal making grinding noises . Found spoon inside disposal. Removed spoon . Made sure there is no damage . Tested unit . Tested good .
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ Refrigerator temps were at 32. Raised freezer temp to +3 and moved food items away from back wall. Customer to monitor.
David L.
REFRIGERATOR MAYTAG MFI2269VEB6 Replaced HV control due to unit not cooling. Unit began cooling after install .
Shaiman C.
DISHWASHER MAYTAG MDB7749SBW0 Replaced dispenser due to rinse aid leaking out. Unit testing good.
David L.
WASHER MAYTAG MVWB766FW Replaced gearcase due to noise. Unit tested good after installation.
David L.
REFRIGERATOR KITCHENAID KFIV29PCMS Unit was not cooling in either compartment. Was unable to turn any loads on in diagnostics or get the compressor to run. Cycled power. Unit began operating normally. Customer to monitor.
David L.
DISHWASHER KITCHENAID KDTE104ESS1 Replaced control and harness due to damaged harness at the control. Unit tested good.
David L.
DRYER FRIGIDAIRE AEQ8000FS0 Replaced open heating assembly. Dryer tested good.
Dave F.
RANGE JENN AIR JDS1450FS0 Replaced user interface that was direct shipped from whirlpool. Tested unit . Tested good .
Evan E.
COOKTOP KITCHENAID KECC664BSS00 Replacing right front infinite switch due to old switch due to old switch failing to shut off power indicator even when burner was not in use. Replaced switch tested switch Unit tested good
Dave F.
WASHER AMANA NTW4755EW0 Gearcase makes loud noise while spinning. Replaced gearcase . Calibrated unit . Tested in auto diagnostics. Tested good .
Steve M.
WASHER WHIRLPOOL WTW5000DW1 Replaced belt for squealing. The washer tests good.
Gary T.
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced upper tracks that the spot welds had broken on and the upper rack was fall down, tested okay.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Shaiman C.
WASHER WHIRLPOOL WFW8400TW03 Replaced damaged bellow. Unit testing good.
Shaiman C.
DRYER WHIRLPOOL WED75HEFW1 "Replaced rollers, unit testing good."
Gary T.
WASHER MAYTAG MVWB766FW0 "Unit has bearing noise, needs transmission, entitlement search shows 5 year parts and labor warranty. Ordering transmission.; ordrng 1 W10811956 (drum assy)"
Gary T.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Wiring harness to in door ice has an open connection and the heater to the fill tube is not heating, water is freezing in the line, harness is part of the door, ordering door.; ordrng 1 W11129497 (DOOR)"
Gary T.
RANGE MAYTAG MER8800FZ1 "Bulb fixture is seized on and the glass cover is not removable, ordering bulb fixture. No problem with drawer, customer is older and is having trouble opening it because it's new and the clasps are tight.; ordrng 1 W11281687 (LIGHT FIXTURE)"
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYB04 Found the water line from dual valve to the icemaker had a pin hole causing unit to leak. Repaired line and the water line tested good.
Steve M.
REFRIGERATOR MAYTAG MFI2269FRZ01 Replaced right fresh food door gasket for ripped gasket letting in warm air. The refrigerator tested good.
Steve M.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced left fresh food door for hinge receiver clicking and releasing the grease. The refrigerator tested good.
Gary T.
WASHER MAYTAG MVWB766FW1 "Installed second slider assy as a courtesy, customer says it's clicking and loud, tech line has been called and said this is normal and the customer has been advised of this.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
Shaiman C.
DISHWASHER MAYTAG MDB8959SFZ4 "F6E2 upon arrival. Discovered the wires for water valve were chewed, including multiple other wires. Quote for repair saved in job, service call covered by Whirlpool.; rqstng P&A on 1 W11227948 (HARNESS)"
Gary T.
MICROWAVE WHIRLPOOL WMH53520CS1 "Microwave had minor smoke damage and checked fully okay, no source of smoke all electronics checking okay unit is heating and running like it's supposed to."
Gary T.
RANGE WHIRLPOOL WFG550S0HZ0 "Cleaned and grounded burner cap of left front power burner, unit is lighting consistently now, checks okay."
Shaiman C.
DRYER MAYTAG MEDB835DW4 Front panel is damaged. Replacing panel.; ordrng 1 W10875869 (panel)
Steve M.
REFRIGERATOR GE ZISS480DXASS Found the condenser fan motor has loud bearing. Ordering fan motor. ; ordrng 1 WR60X10209 (motor dc cond fan)
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Initially the problem was too cold and freezing items in the fridge, after thermistor was replaced complaint was too warm in fridge section, reconnected newly installed thermistor and fan in fridge section started running, corrected poor connections at fridge thermistor. Called tech line Kevin, sr# 7724536572 documented find and repair."
Gary T.
WASHER WHIRLPOOL WFW75HEFW0 Replaced control that was not sensing the water level and causing error codes.
Dave F.
DISHWASHER MAYTAG MDB7749SBB0 Called techline SR 7724532662 dishwasher has silver migration on user interface service pointer S code 25462 . Replaced user interface . Part is covered. Tested unit in auto diagnostics. Tested good . Charged service call and labor .; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
Dave F.
WASHER WHIRLPOOL WFW5620HW0 Washer not cleaning clothes. Ran in auto diagnostics. No error codes and passed every function. Called techline SR 7724533738 . Suggested different washer methods. Informed customer. On different settings . Tested unit tested good .
Steve M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Found a chunk of ice on fan motor frame on left side. Directly under the fill tube for the ice maker. The ice had stopped the fan. Removed back wall of freezer. Added permagum to fill tube where it penetrates the back wall. Reinstalled and tested ice maker. No water dripped at all and the ice maker is good. Replaced the dead fan motor and the freezer is working as expected.
David L.
REFRIGERATOR MAYTAG MFF2258DEH00 Replaced jazzboard and defrosted evaporator. Customer to monitor.; used 1 WPW10503278 (ADC - JAZZ) from stock
Shaiman C.
DRYER WHIRLPOOL WED8500DC3 F4E4 F4E2 codes upon arrival. All fuses and heaters tested good. L1 from the house was 120v. Unit was receiving 30v from L2. Recommending having the customer call an electrician.
Evan E.
OVEN MAYTAG MER8800FZ0 Cusotmer stated unit was not able to run bake cycle. Attempted to run test preheat. Unit displaying "function not available" when attempting to run bake cycle. Checked thermal fuse checked bake element both tested closedUnplugged unit to inspect control. Control is distributing correct power to element. Control itself is failing. Control will not allow unit to reheat or run bake cycle. Ordering control board ; ordrng 1 WPW10340323 (cntrl-elec)
Shaiman C.
DISHWASHER WHIRLPOOL WDTA50SAHN0 Replaced bottom bracket unit testing good.
Steve M.
RANGE KENMORE 790.4681399 Replaced bake element for open element. The oven tested good.
Steve M.
HOOD VENT WHIRLPOOL UXT4130ADB Replaced motor and switch for no fan. The hood fan tested good. Unit is under construction for new build and customer was not available for signature.
David L.
REFRIGERATOR GE GFSL6KEXBLS Fresh food evaporator defrost drain is freezing over. Ordering updated drain clip to be installed on the defrost heater. ; ordrng 1 DA61-06796A (DRAIN CLIP)
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced the control due to the clips on the back were broken and the front indicator light was not working . Tested unit. Tested good .
Dave F.
WASHER FRIGIDAIRE FFFS5115PA0 Washer leaking . Found the drain hose was not in the correct place was sitting in the floor drain . Moved drain hose to the right place . Tested unit . No leaks .
Evan E.
DRYER MAYTAG MGD5500FW0 Customer stated check vent light was staying on and unit would not start cycle. Upon inspection discover that door switch was sticking causing check vent light to stay on and cycle to never start. Removed switch to inspect. Switch was jamming due to piece of debris. Reinstalled switch. Ran test cycle Unit tested good Check lint light now turning off and unit starting cycle as it should.
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stating unit is still leaking and unit is noisy in spin. Discovered that customer is adding detergent in incorrect area causing them to think unit is leaking. Unit is not leaking what they are seeing is detergent on floor. Ran unit in high spin in manual test mode. While in high spin unit was vibrating more than normal inspected drive hub and cam both passed visual inspection. After listening to unit spin for several minutes discovered gear case is causing issue. Ordering gear case; ordrng 1 W11035751 (gearcase)
Evan E.
DISHWASHER KITCHENAID KDTE204DSS1 Customer stated lower rack would not slide due to wheels on rack falling off. Also unit was not dispensing soap from dispenser. Upon inspection discovered dispenser was receiving correct voltage dispenser itself was failing. Replaced wheels on lower rackReplaced dispenser Unit tested good
Evan E.
WASHER WHIRLPOOL WTW5640XW3 Customer stated they were hearing screeching noise while in spin. Checked for error codes. No codes present. Ran test cycle. During spin portion of cycle could hearing noise customer was referring too. Discovered that cam nut was loose causing pulley to rub against belt guard. Tightened cam rant test cycle unit tested good. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR
Evan E.
DRYER AMANA NED4655EW1 Customer stated unit was not drying correctly. Stated that while running drying cycle has unit set for 30 mins and items are coming out wet still at end of cycle. Checked voltage on unit. Unit is receiving 240v. Ran unit on timed dry high heat. Unit is functioning as it should Spoke with customer about proper way to set timer. Customer is not running unit for long enough during cycle this is why items are coming out wet. Explained to customer proper way to set dial based on items being dried. Unit tested good
David L.
RANGE WHIRLPOOL MGT8775XS01 Valve manifold is stuck ordering manifold; ordrng 1 W10854406 (manifold)
Gary T.
MICROWAVE KITCHENAID KMHS120ESS6 "Found Shorted cap and diode bad mag tube, ordering cap, diode and mag tube.; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (HV DIO)"
Evan E.
WASHER WHIRLPOOL LA5300XTW0 Replacing motor coupler due to unit not engaging into spin. Replaced coupler. Ran test cycle Unit now spinning as it should Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING
David L.
WASHER GE GTWP1800D0WW Replaced stripped timer. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL GX5FHDXVB00 Unit was not cooling due to a bad start relay. Replaced relay with spare from truck. Unit started and began cooling.
David L.
OVEN MAYTAG MER6600FZ1 Readjusted top oven liner so that upper rack slides out easier.
David L.
REFRIGERATOR AMANA ABB1924DEQ Replaced jazz board and removed frost from evaporator. Customer monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
David L.
WASHER KENMORE 110.2810231 Replaced log valve that was not filling the detergent cup. Unit tested good in diagnostics.
Dave F.
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Replaced thermostat due to being to cold and evaporator fan due to no operation . Tested unit . Tested good .
Dave F.
DISHWASHER KITCHENAID KUDD03DTSS3 Dishwasher was leaking replaced fan motor vent that broke .replaced all nuts on vents . Tested unit for leaks . No leaks .
Steve M.
RANGE JENN AIR JES1750FB1 Replaced blower motor for fan hitting casing and not blowing. The range tested good.
Dave F.
REFRIGERATOR KITCHENAID KRFF305ESS00 The screw behind the handle was loose. Tightened screw and tightened handle . Tested . Tested good.
Evan E.
RANGE AMANA AGR5330BAB3 Customer stated burner flame height was too high even on low setting. Adjusted each burner to customers desired flame height.Unit tested good
Evan E.
WASHER WHIRLPOOL MHW5500FW1 Customer stated unit was flashing f3e1 error code and door would not unlock. Upon inspection discovered kink in air trap line causing error code. Manually unlocked door. Cleaned /cleared pressure hose line. Ran drain &a spin for items inside machine. Removed items ran test cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Evan E.
DISHWASHER WHIRLPOOL WDT790SLYM1 Customer stated top rack was falling. Upon inspection discovered that adjuster wheels had fallen off causing issue. Replaced adjusters Unit tested good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
David L.
DISHWASHER GE GDWF160R10SS Unit working as expected. Did not find a draining issue.
Evan E.
WASHER WHIRLPOOL WTW5000DW0 Customer stated unit would not power on or start cycle. Upon inspection discovered that control was not accepting commands. Could not get unit into diagnosticInstalled new control Ran diagnostic cycle Unit completed cycle as it should Unit tested good
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced evap compressor and dryer due to unit not cooling. Customer to monitor.
Evan E.
DISHWASHER KITCHENAID KDTE254ESS2 Replacing control panel due to unit not responding to commands. Referring to service pointer W10821953Replaced control panel Ran test cycle Unit tested good
Gary T.
WASHER WHIRLPOOL WTW8540BW1 "Found loose rotor bold causing error codes, added locktite and tightened, checked unit spin, no errors."
Gary T.
REFRIGERATOR MAYTAG MRT711SMFZ00 When I got to the house customer said that she made an adjustment in the freezer section in the unit has been working fine ever since. Unit is checking OK.
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Called tech line, tech Sr# 7724526403. Tech ran me through thermistors checks thermistors passed, ran fan test in tech insisted it was an airflow problem but There was nothing causing poor airflow section, fan is running and cold air is coming through. Replaced main control on back, started unit and fan in fridge started running,, fridge started cooling. Checking okay."
David L.
REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced open fill tube. Customer to monitor.
Gary T.
RANGE WHIRLPOOL WFG524SLAW1 "Hard wired thermal sensor, advised customer that if the unit fails again that it needs a control. Ran oven to 350 and did not fail at time of service. Reignighted when unit cooled down if unit fails again quoted Part# WPW10348710 $161.00.... $74.90 labor."
Dave F.
WASHER WHIRLPOOL WTW5000DW1 Helped SM
Dave F.
REFRIGERATOR KITCHENAID KRFC704FBS00 Icemaker had an ice block causing the flex tray to not go to home position then would fill with water and dump into ice bin and freeze . Cleared out ice and tested ice maker in diagnostics. Tested good . Everything is working as expected. Customer to monitor.
Shaiman C.
DRYER MAYTAG MEDC465HW0 Unit appears to have been dropped. Replacing parts accordingly.; ordrng 1 8533643 (cabinet) and 1 W10806345 (panel) and 1 WP8563663 (top)
Dave F.
DISHWASHER KENMORE 665.13933K017 Dishwasher not draining . Found drain tube was plugged . Removed tube from unit and removed debris . Reinstalled and tested unit tested good .
Dave F.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Couldn't smell the smell in the freezer . The customer could . Advised to take all the food out and clean the inside good . It's possible one of the food in the freezer is what causing the smell .
Dave F.
WASHER MAYTAG MHW4200BG2 No error codes. Called Techline SR 77244531007 . Said that only thing possibly it could be is control . Called new leaf auth code NLAC 10081094 . Replaced control tested unit tested good .passed diagnostics tests with no errors .
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Found the refrigerator was restricted causing no cool in ff or freezer. Removed drier and replaced. Vacuumed and recharged. The unit is cooling now. Customer is going to monitor temperatures.
David L.
RANGE WHIRLPOOL WFE550S0HZ1 Customer experiencing inconsistent temps. Control is not sending power to elements properly. Returning with control.; schdld next appmnt for 4/15 MON 2 pm
Steve M.
DISHWASHER WHIRLPOOL KDFE104HWH0 Found no error codes. Tested dishwasher in diagnostics and it tested good. Instructed customer to use hot water at the sink prior to use and use high temp wash for better results.
David L.
REFRIGERATOR MAYTAG MFI2269VEB6 Unit is only cooling intermittently due to the HV control failing. Ordering control. Quoted 353.12; ordrng 1 WPW10312695 (electronic control)
Steve M.
REFRIGERATOR GE PSS26NSWASS Replaced both thermistors for freezing in crisper drawers. The customer is going to monitor.
Gary T.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Installed compressor, when I went to turn on the compressor the new compressor start relay shorted out the compressor power relay on the control board, ordering control and start relay, Unit will need to be charged when parts are installed.; ordrng 1 WPW10194431 (start-dev) and 1 WPW10350564 (capacitor) and 1 WPW10366605 (cntrl-elec)"
Gary T.
DISHWASHER WHIRLPOOL WDT710PAHW1 "Ustomer complaint was door seem to fall open easily, set springs to tightest setting and customer tried, checked okay."
Evan E.
DISHWASHER WHIRLPOOL WDT720PADM2 Customer stated unit was filling with water and draining but never running cycle. Checked for error codes Unit was displaying code 7-1 (no heat) Ran diagnostic cycle.Unit filled with water but wash never moving water through upper or lower wash arms.Sump and motor are failing. Quote for repair:WPW10671941 ( sump & motor) $220.00Labor : $104.65Service call fee : $89.95Tax: $25.64Total : $ 447.44Customer does not want to proceed at this time. Collecting service call fee
Dave F.
DISHWASHER KITCHENAID KDTM404EWH3 Washer motor just humming . Not spraying any water . Needs new motor/sump ordering W10861526.; ordrng 1 W10861526 (pump&motor)
David L.
DRYER FRIGIDAIRE NA123 Replaced rear bearing. Unit tested good.
Steve M.
DISHWASHER KITCHENAID KDTE204EPA3 Found the left adjuster is broke in half. Ordering both adjusters. ; ordrng 2 WPW10546503 (adjuster)s
Shaiman C.
WASHER WHIRLPOOL WFW8400TW03 Bellow fell out of retainer causing issues with the door lock. Bellow is also ripped. Replacing corresponding parts.; ordrng 1 8540108 (clamp) and 1 WPW10111435 (bellow)
Evan E.
WASHER WHIRLPOOL WTW5000DW0 Customer stated unit would not power on or start cycle. Upon inspection discovered that control was not accepting commands. Could not get unit into diagnosticInstalled new control Ran diagnostic cycle Unit completed cycle as it should Unit tested good
Dave F.
DISHWASHER KITCHENAID KDTE104ESS1 Ran dishwasher in diagnostics. No error codes . Ran through cycle . Went through cycle when it went to the heater the heater did not turn on . Opened front panel of unit to find the wires to the heater and power connections were melted and need to be replaced. The control W10854225 and harness W11027902 would need to be replaced . Called techline SR 7724528551 to document. Customer is going to call whirlpool . Disconnected the power to the dishwasher at the box . Auto code whirlpool KJNFK00WPL1 ; ordrng 1 W10854225 (cntrl-elec) and 1 W11027902 (harns-wire)
Steve M.
COOKTOP JENN AIR JGS9900BDS16 "764 4059 Replaced cooktop front burner assemblies and orifice holders for cracked cook top and burners not lighting. Replaced door latch and switch for not locking for self clean. The screws that came to fasten burners were not correct. Ordering screws. The rear burners will not light Ordering burner assemblies. ; rqstng P&A on 1 74007735 (burner asy) and 10 SCREWA (KB TO INVESTIGATE)s and 1 WP7505P339-60 (burnr-top), states that autho needed"
Shaiman C.
DRYER WHIRLPOOL WED75HEFW1 Unit is making a grinding noise during operation. Noise is more evident with clothes in unit. Rollers must be replaced. ; ordrng 1 WPW10314173 (support)
Shaiman C.
WASHER MAYTAG MVWB755DW0 Unit is not draining as it should. No sign of blockage after inspection. Drain pump should be replaced.; ordrng 1 WPW10581874 (pump-water)
Gary T.
WASHER WHIRLPOOL WTW5000DW1 "Unit is running out of balance, ordering struts, control is clicking when unit off and not being used. Ordering control.; rqstng P&A on 1 W11116590 (cntrl-elec) and 1 W11130362 (STRUTS)"
David L.
WASHER MAYTAG MVWC565FW1 "Customer smelling a burning smell while unit is in the spin cycle. Gearcase is covered in oil. U it was displaying a motor fault in diagnostics. Ordering gearcase, motor, and cap. ; ordrng 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11158831 (CAP)"
Evan E.
OVEN WHIRLPOOL WFE320M0ES2 Customer stated unit would shut off during bake cycle. Ran test bake. Unit preheated up to 250 degrees then control killed power to bake elements. Control is failing to consistently send power to elements.Ordering control ; ordrng 1 W11122560 (cntrl-elec)
Gary T.
DISHWASHER MAYTAG MDB8959SFZ4 Replaced control that was not sending power to the dispenser and not allowing it to open to dispense the detergent.
Gary T.
REFRIGERATOR WHIRLPOOL WRS321SDZ01 Replaced water valve that was leaking through to dispenser and causing a drip all the time. Checks okay.
Gary T.
RANGE WHIRLPOOL WEE510S0FS2 Replaced front door assy the the stainless was pealing off of.
David L.
RANGE WHIRLPOOL WFG540H0ES1 Replaced bake ignitor due to unit not lighting consistently unit tested good
Evan E.
WASHER WHIRLPOOL WFW94HEXW0 Customer stated unit was running very noisy while in spin. Checked for error codes no codes present. Ran diagnostic cycle. Unit completed cycle as it should. While spinning at end of cycle could hear that bearing in rear of machine is starting to go bad unit is producing loud howling even while spinning drum by hand. Drum will need to be replaced. Due to cost of drum customer does not want to proceed at this time. Collecting service call fee
Gary T.
REFRIGERATOR WHIRLPOOL MFI2568AEQ "Unit had a corroded discharge line and seized compressor, customer is buying a new fridge, collected service call.; rqstng P&A on 1 W10134623ESTIMATEONLY (sub w10160407) and 1 WP12866903ESTIMATEONLY (tube- disc)"
Evan E.
OVEN WHIRLPOOL WFE525S0HZ1 Replacing bake element due to bracket trying old element scraping on cavity once element was heated up. Replaced element Ran test bake cycleUnit tested good
Steve M.
DRYER WHIRLPOOL MGDB880BW0 Replaced gas coils for dryer starting to heat and then not heating during cycle. The dryer tested good. ; used 1 279834 (COIL KIT) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced water valve for no water coming to ice maker. The ice maker called gor water and tested good.
Evan E.
RANGE WHIRLPOOL WEEA25H0HZ1 Customer is still experiencing same Issue with aqua lift not cleaning oven cavity. Specifically spots on door glass. Upon inspection of oven cavity. Cavity was clean but could see small grease marks where customer feels aqua lift is not working correctlly. Spoke with customer about removing spots from door glass. Unit itself is functioning as it should Unit tested good
Evan E.
DRYER MAYTAG MED7100DW0 "Replacing moisture sensor due to old sensor shorting causing unit not to sense wetness of items inside load. Using dryer repair kit due to unit running noisy from idler pulley wearing. Replaced moisture sensor Replacing rollers , pulley and belt Ran test cycle Unit tested good"
Steve M.
MICROWAVE JENN AIR JMC8127DDS Replaced magnetron and diode. Unit testing good.
Steve M.
MICROWAVE WHIRLPOOL WMH31017AS3 Replaced grill vent that was broken during last repair. The microwave tested good.
Steve M.
DISHWASHER AMANA ADB1400AGW1 Tested dishwasher in diagnostics. Found no error codes. The water coming into dishwasher without running hot water at sink was cold. Reset and filled again after running the water at the sink. The water was hot. Ran full diagnostics and. Left dispenser with customer. The heater works as expected.
Evan E.
COOKTOP KITCHENAID KECC664BSS00 Customer stated power light for unit would not turn off even after burners were off. Upon inspection discovered that RF infinite switch was failing. When removing S2 connector from switch power light would go off. All other switches tested good Ordering RF infinite switch ; ordrng 1 WPW10462778 (switch-inf)
Dave F.
HOOD VENT WHIRLPOOL WVW53UC6FS1 Lights on hood were not working . Took unit apart and found that the connections between the wire harness and the LED lights were loose . Tightened connections and made sure they wouldn't come loose . Tested unit . Tested good . Left LED driver and light with customer.
Dave F.
DRYER WHIRLPOOL WED4815EW1 Dryers making thumping noises . Replaced rollers tested unit . Tested good .; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Steve M.
WASHER AMANA NTW4755EW0 Unit is making a loud noise during spin cycle. Gear case must be replaced. ; ordrng 1 W11035747 (gearcase)
Dave F.
DRYER MAYTAG MGDB835DW4 Replaced user interface. For not responding. Tested unit . Tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Freezer section temperatures -25 and fresh food section 27 . Refrigerator needs thermostat WPW10511937 for getting to cold . Found the evap fan motor is weak and not spinning with out being turned first motor is weak ordering motor WP2315539. ; ordrng 1 WP2315539 (motor-evap) and 1 WPW10511937 (thermostat)
Dave F.
DISHWASHER WHIRLPOOL WDF518SAFM0 Replaced the the user interface for lights and buttons not responding. Tested unit . Tested good .
Dave F.
DISHWASHER WHIRLPOOL WDT780SAEM1 Dishwasher not operating or responding to commands . Called new leaf Auth NLAC 10080917 replaced user interface . Tested unit in auto diagnostics. F2E2 error code came up .Called techline SR 7724513671 called them said that if problem persists control W10854221 . Error code keeps popping up needs control .; rqstng P&A on 1 W10854221 (cntrl-elec)
Dave F.
DISHWASHER KITCHENAID KUDD03DTSS3 Dishwasher leaking found the vent cover on the bottom had fallen off and was allowing water to pass . Found the vent covers were broken . Which isn't allowing them to seal tight .customer wants to replace all vent covers due to being so easy to break . Found the vent in the top drawer . Where the fan motor is is also falling apart . Charged customer parts . no chg s/c -Labor is 74.90; ordrng 4 WP99003605 (nut)s and 1 WPW10155595 (fan-motor)
Gary T.
DISHWASHER GE GHDA485N10ES Broken actuator causing door latch not to work ordering actuator.; ordrng 1 WD13X10045 (actuator handle)
Gary T.
REFRIGERATOR KITCHENAID KRFF305ESS00 Ordering doors to replaced Pitts doors. Call 585-993-3198 when on way.; ordrng 1 12977880SQ (dor-fip ss) and 1 13107887SQ (dor-fip ss) and 1 13107888SQ (dor-fip ss)
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Replaced evaporator and dryer due to unit not cooling. Unit began cooling after install. Customer to monitor.
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Intermittently noisey fan and motor, worked well after first placement for months, ordering fan and motor.; ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap)"
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Thermistor has been replaced by DL, fridge is warm, freeze fine, no frost buildup, fan is running when called to run in diagnostics. ordering controls; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (UI)"
David L.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Replaced thermistor per techline due to incorrect temperatures customer to monitor.
David L.
REFRIGERATOR WHIRLPOOL MSD2542VEB00 The condenser fan motor was stuck causing poor cooling. Freed fan. Unit tested good
Evan E.
DISHWASHER KITCHENAID KUDS30IXWH8 Upper rack is falling due to adjuster wheels falling off on both sides causing rack to fall. Ordering adjuster kit ; ordrng 1 W10712394 (adjuster)
David L.
REFRIGERATOR KITCHENAID KRFF507ESS01 Unit was leaking due to a clogged drain tube. Cleaned tube and removed ice from the fresh food section.
Gary T.
WASHER WHIRLPOOL WFW75HEFW0 "Unit is draining properly, has slow or no drain error. Unit needs a control. Estimate till customer talks to whirlpool.; rqstng P&A on 1 W11201274*CUSTOMERISNOTDOUNGRWPAIRCALOINGWHIRLPOOL* (CONTROL)"
David L.
DRYER FRIGIDAIRE n/a Unit is making a loud noise due to a worn bearing. Ordering drum bearing kit. U it no longer has a model tag sticker. Quoted 249.37; ordrng 1 5303281153 (bearing kit-rear)
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Restricted air bleed to deli drawer with perma-gum per tech line for freezing RC temps sr7724516723
Gary T.
REFRIGERATOR WHIRLPOOL GT1SHTXMT03 "Defrosted and unplugged drain, advised customer to watch. If unit fails again order 819043 to bring to return visit.; dspstn on spec-tagged invntry: 1 819043 PROBE-HEAT"
David L.
DRYER WHIRLPOOL GGW9250PW3 Replaced worn belt idler. Unit tested good. ; used 1 279640 (PULLEY-IDLER) from stock
David L.
WASHER KENMORE 110.2810231 Unit is not completing cycles. Ran diagnostics to check for errors. No errors in control. Found that hot water is not filling through the detergent cup due to a failing log valve. Ordering log valve.; ordrng 1 W10853723 (valve)
Evan E.
WASHER WHIRLPOOL LA5300XTW0 "Customer stated unit would not spin water out. Upon inspection discovered motor coupler had broken causing unit not to spin. Ordering motor coupler ; ordrng 1 285753A (coupling,motor)"
Evan E.
OVEN WHIRLPOOL WEG745H0FS0 Customer stated unit was producing popping sound when oven was relighting after initial preheat is finished. Ran test preheat. Could hear unit relighting after initial preheat. Suspecting that ignitor is failing to spark each time unit is relighting pilot. Ordering ignitor; ordrng 1 WPW10333842 (igntr-oven)
Evan E.
WASHER MAYTAG MVWB835DW4 Customer stated that dispenser drawer was staying full of water after each cycle was finished. Checked for error codes. No codes present ran test cycle. During test cycle while unit was filing removed dispenser to observe if valve is actuating correctly. Valve is continuing to run after it should be off. Ordering housing and drawer; ordrng 1 W10919352 (drawer) and 1 W11172234 (HOUSING )
Evan E.
DRYER MAYTAG MGDB980BW0 Installing new grill due to edges of old grill becoming sharp and catching on clothing causing items to rip. Replaced grill Unit tested good
Evan E.
REFRIGERATOR FRIGIDAIRE FGHB2866PFJA Customer stated unit was not cooling fridge. Freezer was maintaining temprature. Upon inspection discovered evaporator coil was iced over causing fridge not to cool vents to refrigerator were blocked by chunks of ice. Steamed evaporator coilChecked thermistor and heater for evaporator both tested good Reassembled unit Unit tested good
Evan E.
WASHER AMANA NTW4516FW3 Customer stated unit was not responding to commands. Upon inspection discovered that control was filing led verification light was off unit would not accept commands. While in home customer contacted store that unit was purchased from store has agreed to exchange machine for customer.
Gary T.
WASHER WHIRLPOOL WTW7040DW0 "Washplate screw is seized in place and will not tighten or loosen, need to break washplate of to remove transmission, ordering ashplate and bolt.; rqstng P&A on 1 W10752187 (screw) and 1 W10775188 (washplate)"
Gary T.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Compressor is seized, ordering compressor.; ordrng 1 W10309988 (compressor)"
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Control inside was hanging . The clip inside that holds controls are broken . Ordering new control W11305308; ordrng 1 W11305308 (CNTRL-ELEC)
Steve M.
REFRIGERATOR GE PSS26NSWASS "Ordering thermistors for inconsistent temps. ; ordrng 2 WR55X10025 (sensor,temp ff)s"
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer concerned about freezer not working. Freezer temp is slightly above average and contents are not completely frozen. Replacing evaporator. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)
David L.
RANGE WHIRLPOOL WFG505M0BW Replaced broken inner door glass.
Gary T.
MICROWAVE WHIRLPOOL WMH32519CB1 "Unit was checking okay, plugged back in and tested, customer is to watch.."
Dave F.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Shelf in freezer is tilted . This is normal from other models I have seen .tightened the screws for the top shelf . The build up around the doors is the insulation foam . Temperatures good . Turn freezer up one notch to help with possible ice cubes melting and dripping . Right hand door has scratch across the front . Ordering door LW10912126; ordrng 1 LW10912126 (RIGHT HAND DOOR ) and 1 W11223753 (NAMEPLATE )
Evan E.
RANGE AMANA ACR4303MFB3 Upon arrival unit was flashing f1e1 error code (internal board failure) Replaced board Ran test bake cycle to 350 Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTE254ESS2 "Customer stated unit was not responding to certain commands and gasket for soap dispenser had come detracted. Reinstalled gasket for dispenser. Upon inspection of UI discovered that unit was not responding to start button or hi temp wash or pro scrub. Referring to service pointer # W10821953(Intermittent operation of control panel buttons) Unit did complete diagnostic cycle as it should but UI is still not accepting certain commands Ordering UI ; ordrng 1 W10902370 (panel-cntl), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
Gary T.
WASHER WHIRLPOOL WTW4815EW0 Replaced grinding drive assy and worn struts causing an out of balance situation. Ran the calibration mode and tested okay.; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Gary T.
WASHER MAYTAG MVWB766FW1 "Tested washer completely full and over full levels of water never once could I get the washer to get the washer leak nor was there any indication that he had ever leak, no water marks nothing. There was water in places on the floor in the basement that were above the level of the washer. They could not of gotten there going uphill."
Gary T.
RANGE WHIRLPOOL WEG750H0HZ0 Replaced appliance manager that was causing intermittent no light on bake burnerTech line SR# 7724429296
Gary T.
WASHER WHIRLPOOL WTW4815EW0 Replaced grinding drive assy and worn struts causing an out of balance situation. Ran the calibration mode and tested okay.; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Gary T.
MICROWAVE WHIRLPOOL WMH78019HZ1 Repaired bent metal on frame that was touching the door and causing a scraping noise.
Dave F.
REFRIGERATOR FRIGIDAIRE FRT18S6AW8 Freezer frosted over . Checked gaskets and evap fan working fine . Everything tested good . Customer said the freezer door was left open . Defrosted freezer . Tested unit tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Water valve was leaking . Replaced water valve . Tested unit . Tested good .
Gary T.
WASHER WHIRLPOOL WTW4855HW1 "Ran diagnostics, no errors, explain d operations and levels of water to the customer, customer education."
Steve M.
WASHER WHIRLPOOL WTW7000DW3 "Sr#7724497429 customer complaining of squealing while filling and during other cycles. I tested all the valves. Filled and agitated. The agitation cycle had a little clunk when changing direction. I removed rotor and refastened. The agitator sounds good now. Ran a load of towels. Filled agitated, drain and spun out with no noises. Called tech line and documented. The washer is working as expected."
Steve M.
WASHER WHIRLPOOL MHW5500FW0 "Found washer stuck in drain. The air trap is clear. The hose is clear. Found shout color catcher in drain pump. Recommended to clean washer with bleach and not use the color catchers. Reset washer and ran self diagnostics. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Steve M.
WASHER MAYTAG MVWB725BW0 Found the rotor was loose and caused F51 error code during spin. Tightened rotor. The washer tested good in diagnostics.
Steve M.
WASHER AMANA NTW4516FW2 Replaced main control for no operation. The washer tested good. Calibrated and tested washer and it is good.
David L.
MICROWAVE WHIRLPOOL WMH32519FZ1 Found a poor connection at the keypad causing intermittent operation. Reseated connections and set clock.
David L.
WASHER MAYTAG MVWC416FW0 Unit was not completing cycles due to poor hot water supply. Restored water supply and tested. Unit tested
David L.
WASHER AMANA MVWC565FW1 Replaced latch due to lid lock failure. Unit tested good.
Evan E.
DISHWASHER WHIRLPOOL WDF520PADB3 Customer stated unit is not cleaning dishes. Upon inspection discovered unit was displaying error code 4-3 (wash motor not running) Replaced wash motor Ran diagnostic cycle Unit tested good
David L.
DISHWASHER FRIGIDAIRE FGID2474QF7B Customer concerned of an event that caused the drain pump to run longer than normal. Cleared stored code. Unit testing good at time of visit. Customer monitor.
Evan E.
WASHER WHIRLPOOL WFW88HEAW0 Customer stated bellow was ripped at bottom causing unit to leak from bottom of door. Confirmed that bellow was ripped.Quoted customer to replace bellow Replaced bellowChecked for error codes No codes present Ran test cycle Unit tested good
Evan E.
WASHER MAYTAG MVWX655DW0 "Replacing actuator due to unit failing to shift from spin to agitate. Replaced actuator Ran test cycle Ran calibration cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10913953 ACTUATOR , and 1 W11035751 GEARCASE"
David L.
WASHER WHIRLPOOL LSQ8543JQ0 Replaced suspension pads and agitator dogs. Unit tested good. No charge per JM; dspstn on spec-tagged invntry: 1 285809 CAM--AGITATOR
Steve M.
MICROWAVE JENN AIR JMC8127DDS Found magnetron is loud and not heating. Ordering mag and diode. ; ordrng 1 W10859575 (magnetron) and 1 WPR9800486 (diode- bla)
Dave F.
OVEN-MW COMBO GE JKP90DP3WW Oven flashing F7 16 . Oven has stuck key error . Needs user interface ordering user interface WB27T11342 .under warranty. . Ordering oven control to have on hand WB27T10914; ordrng 1 WB27T10914 (control ovn asm) and 1 WB27T11342 (control panel asm)
Dave F.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Refrigerator fresh food section is cooling as it should and was 37 degree but the freezer was 40 degrees . Checked condenser cleaned that . Refrigerator not making ice due to freezer temperatures. Ran test four in diagnostics called techline SR 7724490161 tech said check to see if the fresh food evap was silver and it is . There is a service pointer out W10666205 that says to replace evap in fresh food . Evaporator for fresh food is W10687098 techline also suggested replacing compressor W10276644 . Dryer UV WPW10143759. S number for Pointer S71233; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator) and 1 WPW10143759 (dryer)
Dave F.
COOKTOP KITCHENAID KICU509XBL00 Cooktop has thermal crack called Techline SR 7724492256 . Techline documented thermal crack . Ordering part WPW10396824 . 104.65 for labor on return call .; schdld next appmnt for 4/4 THU !
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced ice maker and it cycled properly. Tested water and found no water coming to ice maker. Disconnected under door and tested and no water. Ordering water valve ; ordrng 1 WPW10341320 (valve-inlt)
Steve M.
RANGE KENMORE 790.4681399 Found element broken. Called and got authorization. Ordering bake element auth #657743672823; ordrng 1 318255006 (element)
Steve M.
HOOD VENT WHIRLPOOL UXT4130ADB Found rocker switch only workin on low. Ordering switch. Ordering fan just in case. ; ordrng 1 W10394521 (swich rocker) and 1 W10910693 (motor-fan)
David L.
WASHER MAYTAG MVWB766FW Unit is making a high pitched noise during the spin cycle. Gearcase must be replaced. ; ordrng 1 W10811956 (drum assy)