Local Reviews
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Dave F.
RANGE JENN AIR JDS1450FS0 User interface that came in is damaged on the front right . Called techline for documenting SR 7724317837 ordering new UI; ordrng 1 W10911397 (panl-cntrl)
Gary T.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced weak compressor that wasn't cooling the fridge down to proper temps, tested okay."
Dave F.
DISHWASHER WHIRLPOOL WDF520PADW5 Rails on top rack of dishwasher . The wheels on the tub are broken . Ordering new wheels WP8575897 4 and one new stop WPW10082861 1; ordrng 4 WP8575897 (wheel-tub)s and 1 WPW10082861 (stop)
Gary T.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 "Replaced display that didn't have all the segments showing, tested okay."
Gary T.
MICROWAVE MAYTAG MMV4205FB1 Replaced interlock switches with interlock kit. Customer does not have the microwave on a dedicated line. Advised customer to have a dedicated line for the microwave only without a gfi circuit.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit has large hole in rear of tub causing water to leak of back of tub. Ordering tub ; ordrng 1 W10909756 (TUB)
Gary T.
DRYER WHIRLPOOL LGR7646EQ2 "Replaced open thermal fuse that was causing a no heat situation, tested unit. Unit is Kristine OK.; used 1 WP3392519 (FUSE-THERMAL) from stock"
Gary T.
WASHER MAYTAG MVWB766FW1 Replaced slider mech that was making a clicking noise during the was cycle.
Dave F.
REFRIGERATOR AMANA AFF2534FES3 Icemaker not making ice . Found it was leaking. Replaced icemaker . Tested icemaker . Called for water . Tested good .; used 1 D7824706Q (ICEMAKER) from stock
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was leaking from underneath. Upon inspection discovered seal and bearing for gearcase have failed unit is dripping water from gearcase seal and unit is running very loud while in spin. Ordering gearcase; ordrng 1 W11035751 (gearcase)
Evan E.
DISHWASHER WHIRLPOOL WDF520PADB3 Customer stated unit was not drying dishes and was not washing dishes. Upon inspection discovered unit displaying 4-3 (wash motor not running) 7-1 (no heat) Ran test cycle could hear unit filling and draining but never running wash motor. Heater never ran at end of cycle. Ordering wash motor & heater; ordrng 1 W10518394 (heater) and 1 W10837026 (pump&motor)
Dave F.
DISHWASHER WHIRLPOOL WDF540PADM3 Dishwasher making humming noise during washer cycle . Looked underneath the dishwasher found the hoses were laying on the motor causing vibration to the sub floor . Moved hoses tested dishwasher.tested good .
David L.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Sr7724249285Found broken orange wire at the liner that controls the three way valve. Called techline. This is not a serviceable harness. Left unit in its failed state as instructed by the manufacturer. Called new leaf to submit for no repairable.
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYW05 Found unit with a restricted defrost drain causing a leak in the freezer. Verified icemaker was not leaking. Cleared drain and removed ice from the freezer. Atec warranty
Gary T.
REFRIGERATOR AMANA ASD2522WRS01 "Unit needs waterline to the dispenser to replaced cracked and leaking line. Unit needs dispenser door kit, will install when installing new water line, installed filter.; ordrng 1 W10823511 (tube-water)"
David L.
MICROWAVE WHIRLPOOL CAE2745FQ0 Replaced coin interface due to unit not starting when coins are put in. Tested unit with coins after installation. Unit started normally. No errors in diagnostics.
Steve M.
DRYER FRIGIDAIRE GLGQ2152ES3 Replaced thermal limiter for no heat. The dryer tested good.
Gary T.
REFRIGERATOR GE TFX20JR "Unplugged defrost drain that was plugged with food stuff, unit is draining fine now. Icemaker shut off arm not working, ordering icemaker.; ordrng 1 WR30X10012 (sub wr30x10093)"
Steve M.
DISHWASHER KITCHENAID KDTE104ESS4 Replaced seal that was damaged on previous visit. The dishwasher tested good.
Evan E.
DRYER FRIGIDAIRE FFLG3911QW1 "Unit is not heating due to thermal fuse blowing causing ignitor not to recieve power. Ordering thermal fuse ; ordrng 1 137032600 (limiter) and 1 5304406099 (thermostat,safety)"
Shaiman C.
WASHER WHIRLPOOL WFW85HEFW1 Unit shuts off when attempting to make a wash selection. Control panel must be replaced. Autho code: 6587294-00; ordrng 1 W10903218 (panel-cntl)
Steve M.
MICROWAVE WHIRLPOOL WMH53521HZ0 Replaced all the door switches for intermittent operation and door errors. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Shaiman C.
DRYER AMANA NED4655EW1 Unit was heating on arrival.
Steve M.
WASHER MAYTAG MVWC450WW0 Tested the washer from rinse cycle all the way to spin with no banging. Found the u it not going into spin during neutral drain. Reset it and it spun fine. Ran unit in normal wash all the way to rinse and it worked as expected.
Shaiman C.
DISHWASHER KITCHENAID KUDE20FBSS0 Adjuster wheels were broken. Replaced adjusters. Unit testing good. ; pckd up 1 W10712394 (adjuster)
Gary T.
WASHER MAYTAG MVWC565FW0 "Ui/control is no longer working, accepting commands. Customer is buying a new washer. Estimate only.; rqstng P&A on 1 W11116594 (cntrl-elec)"
Dave F.
DRYER WHIRLPOOL WED5620HW0 Tested dryer vent . Tested good . Ran dryer has good heat. Gave some tips on dryer . Changed door swing on dryer so it opens the same way as the washer . Customer instruct.
Gary T.
REFRIGERATOR WHIRLPOOL WRF989SDAF00 "Unit is not defrosting correctly, ordering control that runs defrost system.; rqstng P&A on 1 W10861908 (cntrl-elec)"
David L.
RANGE JENN AIR JGS9900CDF01 Customer rescheduled. ; schdld next appmnt for 3/11 MON 8 am
Dave F.
REFRIGERATOR KITCHENAID WRV986FDEM01 Replaced both left and right rails for not closing . Tested drawer tested off .
Dave F.
MICROWAVE KITCHENAID KMHC319ESS0 "Microwave not turning on . Replaced interlock due to door switch failure and fuse for no operation. Tested microwave.tested good .; used 1 W11244490 (INTERLOCK), and 1 WPM0805101 (FUSE-20A) from stock"
Evan E.
DRYER MAYTAG MGDC415EW0 Replacing gas coils due to unit not heating and replacing door switch due to unit continually running once door was open. Replaced coils Replaced switch Ran test cycle Unit tested good
David L.
DISHWASHER GE FDB1050REC5 Upper spray arm has split contributing to the leak. Ordering spread arm; ordrng 1 154313601 (arm control) and 1 154701001 (splash shield kit)
Dave F.
DISHWASHER KITCHENAID KDTE254ESS1 Dishwasher door not closing . Found that the left hand hinge had come out of where it's supposed to seat. Put door back where it needed to be . Tested unit tested good.
Evan E.
DRYER KENMORE 110.967427 Replacing belt due to old belt breaking causing unit not to spin. Replaced belt Also cleaned cabinet Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 661570V BELT
David L.
DRYER MAYTAG MGD8200FW1 Door seal on door had come off. Reinstalled door seal. Removed lint from dryer vent. U it testing good
Steve M.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Ordering thermostat for refrigerator not cooling randomly. Damper, fans and compressor are working as expected. ; ordrng 1 WPW10583801 (thermostat)"
Steve M.
WASHER MAYTAG MHWZ600TW00 Found the drain pump is seized causing burning smell and not completing wash. Ordering pump. ; ordrng 1 WPW10730972 (pump-water)
David L.
DRYER AMANA NDG2335AWW ReplCed gas coils due to unit not heating. Unit tested good.; used 1 279834 (COIL KIT) from stock
Steve M.
VENTHOODS KITCHENAID KVWB606DSS1 Sr#Could not remove fan. Called tech line. MAy have to uninstall. Rescheduled for Monday for two man double job. ; schdld next appmnt for 3/11 MON 8-12
Steve M.
REFRIGERATOR AMANA ABB2224BRB00 Found light switch is intermittently not turning lights on. Ordering switch ; ordrng 1 WPC3680310 (light switch)
Gary T.
WASHER MAYTAG MVWC565FW1 "Inner tub and agitator are cracking, ordering inner tune and agitator.; ordrng 1 W10752719 (basket) and 1 W11161960 (AGITATOR)"
Steve M.
WASHER MAYTAG MHWC7500YW0 "On inspection. Found the drain line had a plug with a hole big enough for hose on it. Removed it so drain line does not have back pressure. On testing the unit, after selecting a cycle it would show unlocking/draining light then after about a minute it would go into pause and not proceed with cycle. After three attempts the door locked and cycle started. Ordering control and door lock. ; rqstng P&A on 1 WPW10192966 (cntrl-elec) and 1 WPW10192995 (latch)"
Evan E.
WASHER MAYTAG MVWC465HW2 Customer stated unit was not spinning out clothes correctly and items are coming out wet at end of cycle. Upon Inspection discovered that unit was displaying pressure system fault code. Control is failing to sense how much water is inside tub. Ordering control; ordrng 1 W11249158 (CONTROL)
Evan E.
RANGE MAYTAG MER8800FZ1 Customer stated oven light would not shut off. Upon inspection discovered push rod for light was bending and switch was failing. Ordering push rod Ordering switch ; ordrng 1 W10273192 (rod-door) and 1 WP9757262 (swtch-lite)
Evan E.
RANGE WHIRLPOOL WFG550S0HZ0 Customer stated they were smelling gas when attempting to run broil cycle. Upon inspection discovered that electrode for burner was not sparking causing unit not to light. Ordering electrode ; ordrng 1 WPW10333842 (igntr-oven)
Evan E.
OVEN WHIRLPOOL GW397LXUQ07 "Customer stated that unit was taking very long time to heat up. Upon inspection discovered that ignitor was glowing but failing to draw proper amperage in order to open gas valve. Ignitor is failing Ordering ignitor ; ordrng 1 74007498 (igniter,oven)"
Evan E.
WASHER MAYTAG MHW4200BG2 Customer stated unit was leaking water from bottom of front door and unit would not stop spinning on normal cycle.Upon inspection discovered unit displaying f8e1 ( water level sensor error) f8e3 (overflow condition) Pressure switch is failing to sense amount of water in tub and just continues to spin. Ordering pressure switch and bellow ; ordrng 1 W11106747 (bellow) and 1 WPW10448876 (switch-wl)
Shaiman C.
WASHER WHIRLPOOL WTW75HEFW Ongoing issue with lid lock mechanism. Replacing ACU & lid lock. ; ordrng 1 W11201274 (CONTROL) and 1 WPW10443885 (door lock)
David L.
RANGE JENN AIR JGS9900CDF01 Replaced bake ignitor due to oven not lighting and right switches harness due to front left burner not lighting. Unit tested good after install.
David L.
DISHWASHER FRIGIDAIRE FDB2410HIC2A Cleaned heater error by running diagnostics. Heater tested good afterwards. Customer to monitor.
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ00 Molded gasket that was not sealing. Customer to monitor.
David L.
DISHWASHER GE FDB1050REC5 Unit is leaking from he door intermittently. Ordering door gasket . ; ordrng 1 809006501 (gasket)
David L.
RANGE AMANA AGR6603SFW1 Right front burner not lighting. Adjusted valve screw. Unit tested good
David L.
DRYER WHIRLPOOL WGD5840SW0 Replced worn rollers that were causing a noise during use. Unit tested good.; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
David L.
RANGE KITCHENAID KSGG700ESS1 Replaced control for not sensing the oven sensor. Unit tested good after install.
David L.
DRYER WHIRLPOOL WED70HEBW0 Replaced touchpad for not responding to selections. Unit tested good.
Steve M.
RANGE FRIGIDAIRE FFEF3009PWD Replaced thermostat for stuck thermostat. The range tested good.
Steve M.
REFRIGERATOR MAYTAG MBF1958FEZ02 Found condenser sitting on The floor causing the refrigerator to vibrate when running. Lowered front legs and added foam under condenser to stop vibrating.
Steve M.
DISHWASHER KITCHENAID KDFE104DSS5 Replaced top rack adjuster for broken Tabs causing falling rack.
David L.
OVEN WHIRLPOOL WFG520S0FS0 Replaced controls due to unit not Igniting. Preheated oven to test.
Dave F.
DRYER WHIRLPOOL WED8500DC4 Dryer not turning on. Not responding to touch . Checked power .checked thermal fuse that's good . Power was good .led light on control is off telling me the control is bad . Ordering new control W11158453 and console W11116871 . ; ordrng 1 W11116871 (console) and 1 W11158453 (CNTRL-ELEC)
Steve M.
REFRIGERATOR WHIRLPOOL GD5RVAXVY05 Found compressor was not running all the time. Compressor is running hot and noisy. Put a tester start device on and the customer is going to monitor. If problem persists the refrigerator will need a compressor
Shaiman C.
DRYER MAYTAG MGD6000XW2 F4E3 F3E6 F6E1 F2E1 codes upon arrival. No heating. Unit failed vent test. Customer declined further diagnosis at this time.
Evan E.
RANGE FRIGIDAIRE FFEF3011LWG "Customer stated receptacles had burned out causing burners not to work. Upon inspection discovered front 2 burners were not heating due to bad receptacles. Also right rear burner was not working due to bad receptacle. Replaced front 2 receptacles for burners. Ordering right rear receptacle ; ordrng 1 330031 (terminal block,surfa), dspstn on spec-tagged invntry: 2 330031 RECEPTACLE"
Shaiman C.
RANGE WHIRLPOOL WFG320M0BS0 "Replaced outer door glass, unit testing good."
Evan E.
WASHER WHIRLPOOL WFW5620HW0 Customer stated unit would not start cycle. Checked for error codes. No codes present . Ran test cycle. Unit will not spin during test cycle. Attempted to run drain and spin unit will not spin. Can hear relay for motor clicking on control board upon further inspection discovered that led light on control is blinking after control has been powered on. According to test 1 on tech sheet If led is blinking after 10 seconds then micro controller is not responding. Ordering ACU ACU is factory order will take 5 days to get part; ordrng 1 W11322903 (CONTROL)
Shaiman C.
RANGE WHIRLPOOL WFC150M0EW "Plugged unit in, everything testing fine. Could not recreate issue."
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced control and Ui for temps to cold in freezer. The refrigerator tested good.
Steve M.
DRYER GE n/a Found the control is sending power to motor but motor only clicks and not running. The dryer needs a motor. Could not locate model number.
Evan E.
REFRIGERATOR MAYTAG MFF2258VEM5 Customer stated was not running suspecting jazz board was failing. Removed old board installed new board. Once new board was installed could not get unit to program suspecting issue with new jazz board. Reinstalled old jazz board . Programmed old jazz board with correct program code. Unit is now running Customer is going to monitor issue to see if issue arises again. If issue persists tech to return with new jazz board WPW10503278 (jazz board) Collecting service call fee ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Evan E.
WASHER MAYTAG MHW4300DW0 Customer stated unit was draining slowly. Upon inspection discovered unit displaying f9e1 error code (long drain) Removed back panel to inspect air trap. Discovered that pressure hose had been rubbing up against stator motor while spinning and caused hose to have hole in it. Was able to trim excess hose and reattach to trap. Reassembled unit Ran test cycle Unit tested good
Evan E.
REFRIGERATOR WHIRLPOOL WRF560SMYH02 Customer stated unit was producing noise. Upon inspection discovered that noise customer was referring too was compressor line rubbing up against compressor once started. Was able to bend line slightly away from compressor. Once line was moved could not replicate noise.Unit tested good otherwise
Dave F.
REFRIGERATOR AMANA ASD2575BRS01 Drain on the freezer evaporator was plugged causing ice build up on the bottom . Clearing drain and defrosted the ice . Tested drain tested good .
Shaiman C.
DRYER MAYTAG MEDB765FC0 Replaced door catch. Unit testing good.
Evan E.
DRYER MAYTAG MEDX655DW1 Customer stated they were experiencing long dry times. Upon inspection discovered that blower wheel had come detached from motor spindle and unit was not moving air out of drum. Reattached blower wheel Ran test cycle Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 Condenser fan not working . Replaced fan . Tested refrigerator. Tested good .
Dave F.
DRYER WHIRLPOOL TEDS840JQ2 "Dryer belt broken. Dryer needs new rollers and tension pulley . Replaced pulley belt and rollers from kit 4392065 . Tested dryer tested good .; dspstn on spec-tagged invntry: 1 341241 BELT , used 1 4392065 (REPAIR KIT) from stock"
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Freezer evaporator was frozen over causing no air flow to refrigerator and not cooling . Defrosted the evaporated . Tested thermistors tested good . Tested heater tested good . Refrigerator is working as expected.
Dave F.
DRYER MAYTAG MGDB725BW0 Replaced rollers and tension pulley for noise also found the motor mount clamp had fallen off . Put clamp back on . Tested dryer tested good .; used 1 4392067 (REPAIR KIT) from stock
Evan E.
DRYER MAYTAG MGDC415EW0 Customer stated unit was not heating. Upon inspection discovered that door switch was broken and unit was continually running after door was open. Also discovered that gas coils are failing intermittently. Initially unit was heating as it should but after observing unit run for 20 mins coils were failing to open valve. Ordering lid switch Ordering coils ; ordrng 1 WPW10328463 (coil-valve) and 1 WPW10569603 (switch-dor)
Shaiman C.
REFRIGERATOR FRIGIDAIRE FFTR1514RW1 No frost on evaporator. All fans are working. System low on charge. ; schdld next appmnt for 3/5 TUE !
Steve M.
MICROWAVE WHIRLPOOL GH7145XFQ The microwave was on the dining room table already taken apart. Replaced cut off for blown cutoff. The microwave tested good. Customer is going to reassemble and reinstall.
Steve M.
REFRIGERATOR FRIGIDAIRE FPBC2277RFA Replaced control for not defrosting properly. The refrigerator tested good.
Shaiman C.
WASHER MAYTAG MVWC565FW1 "Control board was getting power however power indicator on board was not illuminated. Replaced control board, unit testing good."
Evan E.
WASHER MAYTAG MVWC416FW1 Customer stated unit was leaking water. Upon inspection checked for error codes. No codes present . Ran test cycle During drain portion of cycle discovered that unit was leaking from drain hose due to pin size hole in hose. Replaced hose Ran test cycle Unit tested good ; used 1 W11244231 (DRAIN HOSE) from stock
Evan E.
WASHER MAYTAG MHW3505FW1 Replacing drain pump due to impeller inside old pump cracking causing impeller not to spin therefore unit would not drain.Replaced drain pump Ran test cycle Unit tested good
Dave F.
WASHER AMANA NTW4516FW2 Washer not turning on . Found the led light on the control board was off . Replaced control board . Calibrated unit and ran in auto diagnostics. Tested washer tested good .
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was stuck on sensing. Checked for error codes. Unit had multiple codes displaying. F9e1 long drain F8e3 overflow condition Ran test cycle Unit completed cycle as it should but during drain portion of cycle once unit was done draining could hear water flowing back into machine. This is because of the drain hose is running at an upward angle to the outside of the house. Pump itself is working but it is not able to pump water as far as the hose runs. Suggested to customer to trim hose. If issue persists tech is recommending pump replacement after customer has trimmed hose. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
David L.
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Installed fan kit due to ice in freezer. Customer to monitor issue.
Shaiman C.
DRYER WHIRLPOOL AED4475TQ1 "2/27/19 8:43: SC there 2/27 WED, 8:05 to 8:43"
David L.
WASHER WHIRLPOOL WTW5000DW2 Unit was unresponsive due to control board not operating. Replaced control and calibrated. Unit tested good.
Gary T.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced damaged freezer door that had a dent in it.
Shaiman C.
WASHER MAYTAG MVWC565FW Unit will not shift into spin or agitate. Actuator should be replaced. ; ordrng 1 W10913953 (actuator)
Gary T.
MICROWAVE KITCHENAID KMHC319ESS3 "Replaced open power cord to microwave, tested microwave. Microwave tested OK."
Evan E.
WASHER MAYTAG MHW5500FW Customer stated unit was not draining. Upon inspection unit was in drain lockout mode. Door would not open. Opened door manually Checked for error codesUnit displaying f3e1 code(water level system error)Inspected pressure hose Discovered that hose had come detached at air trap causing error code. Reseated hose Cleared error codeRan test cycle Unit tested good
Evan E.
OVEN KITCHENAID KODE500ESS04 Customer stated unit was not responding to commands. Upon inspection discovered that unit was displaying LCD/keypad mismatch . Keypad was not responding to commands could not get unit into diagnostic. Removed UI to inspect cable from LCD to keypad. Tested cable for continuity. Cable tested good.Reseated cable Unit is still not accepting commandsOrdering UI ; ordrng 1 W11087449 (console)
Dave F.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Dishwasher continues to fill while it is off . Found error code F6 E4 inlet water issue . Dishwasher needs fill valve .ordering new valve WPW10327249; ordrng 1 WPW10327249 (water intake valve)
David L.
DISHWASHER WHIRLPOOL WDF520PADM6 Check valve was stuck preventing drain. Cleared checkvalve. Unit tested good
Steve M.
WASHER MAYTAG MHW5500FW1 Washer was stuck in drain with load of clothes. F3e1 error. Drain trap was clear. No water in drain. Removed trap and cleaned. Pressure hose checked good. Ordering trap. ; ordrng 1 W10903220 (trap)
Gary T.
WASHER WHIRLPOOL WFW90HEFW0 "Replaced control and level sense that were not sensing the level of the water and running the pump all the time, replaced ui that wasn't accepting user commands, started and ran unit, unit testing ok."
David L.
REFRIGERATOR MAYTAG MSD2641KEB Unit will not start due to a locked compressor. Ustomer is going to replace.
Gary T.
RANGE KITCHENAID KSGB900ESS1 "Replaced noisey convection fan, tested unit and fan was quiet."
Gary T.
MICROWAVE IKEA IMBS104GSS00 "Replaced cooling fan motor that was cracked and making noise when running, tested unit and unit runs quite now.."
David L.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Re ordered icemaker fill tube due to receiving an incorrect part rescheduling for next week when customer is available; ordrng 1 W10853597 (tube-water) and 1 W10917894 (TUBE)
David L.
WASHER MAYTAG MAT10PDAAL Replaced motor due to unit not spinning. Atec warranty.
David L.
WASHER MAYTAG MVWC565FW Replaced broken suspension
Gary T.
WASHER MAYTAG MVWB766FW1 Slider making a clunking noise on the transmission. Ordering slider assy.; ordrng 1 W10734521 (slider)
Shaiman C.
WASHER WHIRLPOOL WTW4815EW0 "Customer concerned about a burning odor emitting from machine during agitation. No error codes present, could not recreate smell. Customer monitor. If problem persists return with drain pump."
David L.
REFRIGERATOR KITCHENAID KSRV22FVSS04 Unit is not cooling due to a locked compressor. Ordering compressor. Unit has 120 month coverage on part. ; ordrng 1 W10233961 (compressor)
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Sr7724268593Condenser fan and evaporator fan ps are both open. ReplAced control due to inconsistent voltage readings. Power to the unit is testing at 132vac which is damaging he motors. Documented with techline. Recomending that the customer have RG&E. check power to the home and repair as needed before proceeding. Ordering condenser fan; rqstng P&A on 1 W10854034 (motor-cond)
Dave F.
DISHWASHER KITCHENAID KDFE104DSS5 Dishwasher pump it turning on . Replaced pump tested in auto diagnostics. Dishwasher tested good .; dspstn on spec-tagged invntry: 1 W11085683 PUMP&MOTOR
Dave F.
DRYER WHIRLPOOL GEW9250PW1 Dryer not heating . Tested element . Thermal fuse. Thermal cut off and thermostat . All tested good .found no power going from control to element. Dryer needs control . Customer will look into buying a new unit .
Dave F.
WASHER WHIRLPOOL LSR7233EQ0 Replaced pressure switch / load switch .tested washer .tested good .
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Found motor getting power but not running. Quoted customer 399 for repair. Customer denied quote. Part covered under loyalty retention program as per jm. Replaced motor and the dishwasher tested good.
Shaiman C.
WASHER MAYTAG MVWX655DW "Unit was throwing F8E1 code upon arrival. Discovered water valves weren’t completely open and kinks in water line. Straightened water line opened up valve, cleared codes and ran auto diagnostic cycle. Unit testing good."
Steve M.
WASHER WHIRLPOOL WTW4616FW1 WJ2SQ00EPL1 found the customer had a rubber hose that is kinked causing the washer to not drain very well. Customer is going to repair kinked hose. The was washer tested good.
Evan E.
REFRIGERATOR FRIGIDAIRE DGHF2360PF1 Customer stated unit was leaking water inside Fridge. Upon inspection discovered that filter was cracked causing unit to leak while running the dispenser. Recommending replacement of filter Unit tested good otherwise Collecting service call fee
Shaiman C.
WASHER AMANA NTW4516FW Status lights not illuminating. Unable to enter diagnostics to view error codes. Control board must be replaced. ; rqstng P&A on 1 W11170317 (CONTROL )
Dave F.
REFRIGERATOR KITCHENAID WRV986FDEM01 Left hand drawer not closing correctly the rails are not pulling the dryer back in . Ordering new rails for left and right side of the left drawer .; rqstng P&A on 1 W11175838 (LEFT HAND RAIL) and 1 W11229689 (RIGHT HAND RAIL)
Steve M.
RANGE WHIRLPOOL WFE525S0HV1 Found control not sending power to bake or broil. Ordering control. ; ordrng 1 W11256088 (CONTROL)
Gary T.
OVEN JENN AIR JJW3830WP02 "Middle cooling fan is very loud, ordering middle cooling fan, upper oven has a oven cleaning error after preheat even when oven isn't being used, the ui display has lines in it and will not accept user commands. Ordering both cooling fans (see sticky note), ui, upper door latch assy and appliance manager.; rqstng P&A on 1 W10673678 (panl-cntrl) and 1 WPW10213755 (latch-door) and 1 WPW10273666 (blower) and 1 WPW10273667 (blower) and 1 WPW10292566 (cntrl-elec)"
Steve M.
WASHER MAYTAG MVWC565FW1 "Found shifter taking power from control again. Ordering shifter, control and capacitor for persistent no power at console. ; ordrng 1 W10913953 (actuator) and 1 W11158831 (CAPACITOR ) and 1 W11162438 (CONTROL)"
Shaiman C.
RANGE WHIRLPOOL WFG320M0BW2 "pRE-ORDERED PART HAD BROKEN GLASS AND MIS ALIGNED BRACKETS. ALSO NEEDED MULTIPLE OTHER COMPONENTS., ordrng W11209792/TRIM and W11211504/SUPPORT and W11105139/GLASS and W11178521/NAMEPLATE and W11170320/BRACKET and W11232008/TRIM-DOOR"
Shaiman C.
DRYER WHIRLPOOL WED7500GW Found restricted venting and dryer checked out good. 1 time customer instruct courtesy call.
Gary T.
DISHWASHER KITCHENAID KDTE104DSS0 "Found unit is not running the wash pump, needs a sump assy, customer is going to discuss with his wife, paid service call. Estimate only.; rqstng P&A on 1 WPW10605057 (pump and motor assy)"
Gary T.
DISHWASHER KITCHENAID KDTE104DBL0 "Replaced sump assy that had a wash motor was not running, not washing the dishes. Tested unit and unit is running okay"
Gary T.
DRYER KENMORE 110.948342 "Ran vent test on dryer, dryer failed that test. Venting runs through the basement ceiling and to the outside on the opposite side of the house. Checked outside vent, outside vent is clean. Advised customer to have a vent cleaning company clean the venting in the cellar ceiling. Charged service call only. Advise customer to have venting clean sooner than later to avoid thermal fuses opening."
Steve M.
RANGE FRIGIDAIRE FFEF3009PWD Found the thermostat seized and difficulty turning it off. Ordering thermostat; rqstng P&A on 1 316215901 (thermostat)
Steve M.
DISHWASHER KITCHENAID KDFE104DSS5 "KJ2AL00EPL1 found the tabs broke on adjusters. Ordering adjusters. ; ordrng 2 WPW10546503 (adjuster)s, dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Steve M.
DISHWASHER KITCHENAID KDFE104DBL4 Replaced motor sump for getting power but not running. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Steve M.
DISHWASHER JENN AIR JDB8200AWP1 Customer complaining of dishes not coming clean. Tested the dishwasher and the motor or runs. Cleaned out the spray arms. Customer is going to clean with afresh. If problem persists the dishwasher will need a motor. Quoted customer ; rqstng P&A on 1 WPW10455260 (pump&motor)
Steve M.
DRYER MAYTAG MDG2500BWW Found igniter getting power but not heating up. Ordering igniter. ; ordrng 1 4391996 (ignitor flat wp)
Dave F.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Refrigerator lights not turning on. Replaced led board . Tested refrigerator tested good .; dspstn on spec-tagged invntry: 1 W10830288 CNTRL-ELEC
Dave F.
MICROWAVE WHIRLPOOL WMH53521HV1 Replaced supports in microwave. Noticed the rack had some paint scratched off which is possible where the sparks came from . Ordering new rack W10803366; ordrng 1 W10803366 (rack)
Dave F.
RANGE WHIRLPOOL WFG505M0BW2 Oven gasket around door was torn . Replaced gasket tested odor made sure it's shutting correctly. Tested oven tested good .
David L.
REFRIGERATOR GE PFSS6PKXASS Replaced ice maker due to intermittent ice. Customer to monitor.
David L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Checked unit for leaks . Found unit dripping from sensor. Changed sensor and the leak stopped.
David L.
WASHER MAYTAG MHW3505FW1 Replaced valve due to poor dispensing. Customer to monitor.
David L.
DISHWASHER MAYTAG MDB8959SFZ4 While removing door found that the hinge on the right side was bent slightly binding the door. Adjusted hinge. Unit tested good afterwards
David L.
MICROWAVE WHIRLPOOL CAE2745FQ0 Unit needs coin interface. Unable to reach landlord to reschedule confirmation. Service keys are needed for repair; ordrng 1 WPW10491734 (interface)
David L.
REFRIGERATOR GE GTE21GTHCBB Replaced door switch with spare from the truck. Unit tested good
Evan E.
RANGE AMANA AGR3311WDW1 Customer stated they had changed ignitor but ignitor was still failing to glow. Upon inspection discovered gas valve was failing to send power to ignitor.Quoted customer to replace gas valve Valve (WP98014893) $150.00Labor $74.90Tax $25.19Service call fee $89.95Total $340.04Customer does not want to proceed at this time.
Evan E.
WASHER MAYTAG MVWC6ESWW1 Customer stated unit was stopping mid cycle. Started wash cycle unit filled as it should. After 15 mins of letting unit run unit stopped mid cycle. Was able to start cycle after pulling and releasing time knob. Unit's timer is failing.Ordering timer ; ordrng 1 WPW10243947 (timer)
Evan E.
DISHWASHER WHIRLPOOL WDF760SADT0 Customer stated wheels on lower rack had fallen off. Upon inspection discovered left front wheel assembly was missing both wheels.Replaced wheel assemblyUnit tested good ; used 1 W10195416V (WHEEL ) from stock
Evan E.
WASHER WHIRLPOOL WTW8000BW0 "Customer stated unit was producing unbalanced load error code. Upon inspection discovered basket was siting much lower than normal position. Ran test cycle Unit would not finish cycle due to basket swinging inside cabinet when attempting to go into spin. Also discovered bearing was failing unit was very noisy while attempting to spin. Ordering suspension & Bearing ; ordrng 1 W10247710 (washer,suspension) and 1 W10435302 (bearing)"
Evan E.
MICROWAVE WHIRLPOOL GT4175SPB4 Customer stated unit would stay running with door open. Upon inspection discovered lower door switch was failing Switch was not making contact with handle when door opened. Called safety team to document findings Sr: 7724204196Replaced switchRan test cycle Unit tested good ; used 1 56001100 (MICROSWITCH) from stock
Steve M.
REFRIGERATOR KITCHENAID KRSF505ESS00 Replaced ice maker for open motor. The ice maker tested good in diagnostics.
Steve M.
DRYER ELECTROLUX EIMED60LT3 Found the heater is open preventing heating and causing e64 error code. Quoted customer 379.73 for repair. ; rqstng P&A on 1 134792700 (heater)
Evan E.
REFRIGERATOR WHIRLPOOL MFI12570FEW01 Customer stated they could not remove water filter. Upon inspection filter was jammed and unable to turn filter. Could not get filter out by hand. Removed filter using channel locks. Discovered that filter that was installed Had marred edges causing difficult uninstallation. Customer is ordering replacement filterUnit tested good
Evan E.
WASHER WHIRLPOOL MVWB766FW1 Replacing gear case due to unit bearing inside washer failing and unit producing grinding noise while in spin or agitate Replaced gear case Ran test cycle Ran calibration cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
David L.
REFRIGERATOR JENN AIR JFC2290REP00 Tested ice maker for slow ice. Ice maker is in proper working order. Adjusted damper for inconsistent temps in the ff. Having customer monitor.
David L.
REFRIGERATOR KITCHENAID KRMF606ESS01 Unable to get to open wire for ice bin thermistor. Ordering door; ordrng 1 W10815693 (dor-fip ss)
Dave F.
DISHWASHER WHIRLPOOL WDT720PADM1 Wash pump not turning on every time . Replaced pump and motor . Tested in auto diagnostics. Tested good.
Shaiman C.
DRYER AMANA NED4655EW1 "Thermal cut off is testing open. Bad connection from plug wire to terminal block. Replaced thermostat & power cord. Unit testing good.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL 1 279838 ELEMENT , and 1 TJ5654 CORD 4' 3W"
Gary T.
DRYER MAYTAG MEDC465HW0 "Ran vent test and found door wasn't sealing properly causing leaking air and poor circulation, not allowing clothes to dry, repaired misaligned dryer door and tested unit. Unit is testing okay."
Gary T.
WASHER WHIRLPOOL MVWX655DW1 "Wash plate was loose and not agitating the clothes correctly, tighten down agitator bolts and tested unit completely. Unit tested OK"
Gary T.
REFRIGERATOR GE GSCS3PGXCFSS "Found waterline to dispenser frozen in door, customer recently moved some items to the shelf directly behind the dispenser causing cold air to flow directly across that portion of the freezer door where the water line runs. Advise customer to move those items and defrosted waterline"
Gary T.
WASHER MAYTAG MVWC565FW1 "Remounted loose strut that was causing the unit to go out of balance, t step and ran calibration. Unit is checking okay."
Gary T.
DISHWASHER KITCHENAID KDPE234GPS0 "Unit has improper drain running under the unit causing the unit to Siphon, advised the customer to seek the installer and have the drain rerouted to the sink and draining above the level of the water in the dishwasher."
Gary T.
DRYER WHIRLPOOL WED6600VW0 Replaced fixed thermal fuse that opened up and was not sending power to the element causing no heat and clothes not to dry. Tested unit and unit is working.
Steve M.
DISHWASHER WHIRLPOOL KDPE234GPS0 Customer is complaining of dishes not drying. Found no error codes. Found the water at 91 degrees coming into dishwasher after running hot water at sink. Instructed customer that dishwasher needs 120 degrees for proper drying. On third fill the temp read 112 degrees Customer also does not want to use rinse agent. The dishwasher tests good. Called tech line to document sr#7724262538 customer refused to sign.
Steve M.
COOKTOP JENN AIR C301 Replaced fan switch for intermittent operation. The switch worked as expected.
Dave F.
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 "Refrigerator not cooling . Refrigerator was on . Turned off refrigerator with user interface. Turned back on refrigerator, refrigerator started cooling looked at evaporator freezing evenly . Check condenser fan and it is not running . There is power going to the fan . Ordering fan motor WP2188874; ordrng 1 WP2188874 (condenser fan motor)"
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS00 Found the fresh food section evaporator drain was plugged causing water to freeze on the bottom and eventually leak out the the refrigerator. Cleared drain . Tested drain. Tested good . Defrosted evaporator . . Refrigerator tested good.
Dave F.
VAN FORD TRANSIT CONNECT Replaced front two tires
Dave F.
WASHER WHIRLPOOL WFW75HEFW0 Found error code F3 E1 water sensor. Checked for pressure hose kink . Found hose was not in the right location . Moved pressure hose tested unit in auto diagnostics. Tested good.
Dave F.
DISHWASHER MAYTAG MDB4949SDZ0 Replaced door latch and both door hinges to dishwasher for no closing correctly. Tested door and dishwasher tested good .
Dave F.
REFRIGERATOR KITCHENAID KRFC704FBS00 Water dispenser not dispensing water . Water bladder frozen . Valve water is turning on . We have changed these parts previously. Called techline SR 7724249069 . Techline said that there is no more suggestions for parts to change due to what we already changed and has decided that the refrigerator unrepairable . Customer to call whirlpool.
Evan E.
DRYER MAYTAG MGD6000XW Customer stated they were not able to reinstall lint trap door due to build up of lint in trap. Disassembled entire blower Blower was clogged full of debris Cleaned blower throughly Reassembled unit Ran test cycle Unit tested good
David L.
DISHWASHER WHIRLPOOL WDF770SAFZ1 Tightened seal on float switch due to water leaking. Customer monitor.
Steve M.
VERTICAL FREEZER WHIRLPOOL WZF34X18DW01 Sr#7724242457 the freezer is in unheated garage 24 degrees. Called tech line. instructed customer to put heat in room or move unit to heated room and wait a few days to check temp.
Gary T.
WASHER MAYTAG MVWC565FW1 "Found defective hot water valve that was staying on all the time once it was turned on, replaced valve assembly, tested OK."
David L.
DRYER WHIRLPOOL WED70HEBW0 Keypad works intermittently. UI must be replaced.; ordrng 1 WPW10553790 (panl-cntl)
Gary T.
DISHWASHER WHIRLPOOL WDF520PADB3 "Found unit draining slowly, found blockage in drain tube Removed buildup in drain tube causing slow drain tested unit and unit is draining and checking okay."
Gary T.
WASHER MAYTAG MVWX700XW1 "Customer complaint is unit is not spinning out clothes, water is drained. Ran diagnostics and found no error codes, (auto test was run last time and codes were cleared) ran manual tests, unit spun up multiple times with no issues, unit switch between modes with no issues. Both hot and cold valves are working. Struts are tight and in good shape, could not reproduce failure."
Gary T.
REFRIGERATOR WHIRLPOOL ABB1921BRW00 "Checked fridge operation, found bad connection at start relay, Repaired connection at the start relay on the compressor that was causing a burning smell. Ran diagnostics after and ran compressor, unit is checking fine."
Gary T.
DRYER KENMORE 110.7120201 "Replaced timer that wasn't sending power to the gas coils and was not heating the unit, checked over complete and unit is testing okay."
Steve M.
OVEN JENN AIR JJW2830DS01 Found the lower left light had a broken wire causing no power to light. Repaired wire and the light works as expected
Steve M.
REFRIGERATOR WHIRLPOOL WRS342FIAB02 Replaced ui And main control for freezing in fresh food section. The refrigerator tested good
Dave F.
DISHWASHER KITCHENAID KDFE104DSS5 Dishwasher sump motor not turning on . Found error code F4 E3 ran in auto diagnostics. Same result. Ordering PUMP&MOTOR W11085683; ordrng 1 W11085683 (pump&motor)
Steve M.
RANGE WHIRLPOOL WEE745H0FS1 Replaced infinite switch for not regulating heat on right front burner. Thenrange was tested good. Left burner with customer. ; dspstn on spec-tagged invntry: 1 W10275048 ELEMENT
Steve M.
WASHER WHIRLPOOL MVWB855DC2 Replaced main control and user interface for no response at ui. Calibrated and the washer tested good.
Gary T.
DISHWASHER KITCHENAID KDFE104HWH0 "Replaced motor with a shorted winding and a control with an open circuit that sends the power to the wash motor, tested unit and it is working."
David L.
RANGE KITCHENAID KSGG700ESS1 "Unit is not sensing the oven sensor at the control. Control is covered under 5 year parts warranty. Ordering control; ordrng 1 W11034208 (cntrl-elec), dspstn on spec-tagged invntry: 1 12001656 SENSOR"
David L.
COOKTOP KITCHENAID KCGD506GSS00 Replaced blower motor. And adjusted panels to reduce noise.
David L.
WASHER WHIRLPOOL WTW7300XW1 "Replaced hinges, unit testing good."
Evan E.
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated unit was not washing dishes no water was moving through cabinet. Upon inspection discovered unit was displaying error code 4-3 (wash motor not running)Ran test cycleConfirmed unit was failing with clear doorReplaced sump & motor Ran test cycle Unit tested good
Gary T.
OVEN WHIRLPOOL WFG520S0FS0 "Complaint is unit is not preheating, started bake burner the burner did light then about 15 seconds later shut down on its own, added ground screw to burner (unit already had harness mod) tried to start bake burner again, it lit and went out, ordering spark module and control.; rqstng P&A on 1 W11027098 (cntrl-elec) and 1 WPW10511278 (module-spk), dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED"
Evan E.
DRYER WHIRLPOOL WED4850HW0 Replacing drum due to paint chipping of original drum. Replaced drum Ran test cycle Unit tested good
Gary T.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Compressor is running hot and continually, not cooling, ordering compressor to replace a weak compressor.; rqstng P&A on 1 8201675 (compressor)"
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was dead no lights or operation. Upon inspection could get control to turn on but nothing else unit would not accept commands or start cycle. Could not get unit into diagnostic. Replaced control Ran test cycle Unit tested good
David L.
REFRIGERATOR WHIRLPOOL GD5RVAXVY00 Replaced the main control for not energizing the defrost circuit. Customer to monitor
David L.
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Unit is not cooling properly in the fresh food section due to he three way valve not operating properly. Ordering three way valve and controls.; rqstng P&A on 1 W10759801 (cntrl-elec) and 1 WPW10364560 (solenoid) and 1 WPW10443217 (valve) and 1 WPW10589837 (cntrl-elec), states that autho needed"
David L.
HOOD VENT KITCHENAID KVWB406DSS2 Led lights are not working properly. Replacing control & Leds.; ordrng 2 W11109591 (light)s and 1 WPW10727063 (cntrl-elec)
Gary T.
DRYER WHIRLPOOL WED7000DW "Could not contact customer on the phone, when I went to the house I explained this was normal and if I looked at it and found this that they would have to be charged a service call. The customer said he asks the rep he spoke to at lowes I'd this was the case and she explained that he would have to pay a service call if it was cosmetic. The customer canceled the call while I was at the door"
David L.
DISHWASHER WHIRLPOOL WDF770SAFZ1 Tightened seal on float switch due to water leaking. Customer monitor.
Steve M.
DRYER FRIGIDAIRE GLGQ2152ES3 Found the safety fuse open preventing heat. Found the vent is restricted. Customer is going to have cleaned. ; ordrng 1 137032600 (limiter)
Steve M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Customer complaining of unit shutting down entirely with no lights randomly and have to reset power to unit. Called tech line. After testing , found moisture by deli drawers user interface. ordering ui ; ordrng 1 WPW10769076 (cntrl-elec)"
David L.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Heater would run continuously outside of wash cycle. Replaced control. Unit testing good.