Near Pittsford, NY 14534
Evan
Job Details:
12/31/2020
DISHWASHER MAYTAG MDB9979SKZ0
Customer stated that unit is failing to drain and flashing f9e1 code. Discovered that chopper blade on impeller had broken causing pump to become seized. Removed debris. Reinstalled pump and tested unit. Unit tested good
Near Rochester, NY 14604
Evan
Job Details:
12/31/2020
WASHER WHIRLPOOL WFW560CHW0
Customer stated that unit was flashing error code. Discovered f0e5 code stored for off balance load. Ran test cycle unit completed cycle as it should. Ran normal cycle to confirm function. Unit operating as designed. Unit tests good
Near Canandaigua, NY 14424
Steve
Job Details:
12/31/2020
OVEN WHIRLPOOL WFE540H0ES2
Found oven overheating by 25 degrees. Calibrated oven lower twenty degrees. Customer is monitoring.
Near Rush, NY 14543
Steve
Job Details:
12/31/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ
"Ordering evap fan motor for noisy operation. ; rqstng P&A on 1 W11032800 (motor-evap) and 1 WP67006337 (blade- fan), dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"
Near Manchester, NY 14504
Steve
Job Details:
12/31/2020
RANGE KITCHENAID KFGG504KPS0
Found the unit was converted to propane and customer has natural gas. Used orifices customer had to repair bake and broil. Ordering top orifices for very small flames. ; ordrng 1 W10849719 (RIGHT REAR ORIFICE ) and 1 W10849720 (LEFT REAR ORIFICE ) and 1 W11428753 (RIGHT FRONT ORIFICE ) and 1 W11428754 (LEFT FRONT ORIFICE ) and 1 W11429345 (CENTER ORIFICE )
Near Canandaigua, NY 14424
Steve
Job Details:
12/31/2020
MICROWAVE KITCHENAID KMHC319EBS4
Replaced magnetron and diode for not heating. Inspected wave guid and could not see any pitting. The mag fan turned on when cooking.
Near Rochester, NY 14606
David
Job Details:
12/31/2020
DRYER ROPER RED4516FW0
The dryer will not heat because there is not proper voltage to the receptacle. The panel box is new and fitted with new breakers. Recommending that the customer have a licensed electrician replace the receptacle.
Near Pittsford, NY 14534
Evan
Job Details:
12/31/2020
WASHER MAYTAG MVWB955FCO
Customer stated that unit is failing to fill. Discovered f8e1 code for long fill. Cold and hot water valves are failing to actuate. Ordering valve
Near Rochester, NY 14606
David
Job Details:
12/31/2020
WASHER WHIRLPOOL WTW4855HW0
"Customer Is finding a smallAmount of water under the unit after use. Ran diagnostics and checked inlet valves drain hoses, pump and transmission seal. Ran a full load of laundry. The unit began to build a very small amount of water in the floor during final spin. The suspension is weak in the front allowing water to splash through the tub ring seal. Quoted customer for both parts. Hey will let us know when the want to proceed with the repair ; rqstng P&A on 1 W11043544 (Tub ring) and 1 W11217817 (Suspension), dspstn on spec-tagged invntry: 1 W11210459 VALVE"
Near Rochester, NY 14606
David
Job Details:
12/31/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
The right side fresh food door is difficult to open because it is broken at the lower hinge. The door will need to be replaced to correct this. Ordering door ; ordrng 1 LW10858417 (Door RH stainless) and 1 W11178521 (Name plate)
Near Brockport, NY 14420
David
Job Details:
12/31/2020
DISHWASHER KITCHENAID KDPE234GPS0
Unit is not cleaning because the wash motor will not start. 114vac to the wash motor from the control. Ordering sump. ; ordrng 1 W11085683 (Sump)
Near Rochester, NY 14606
James
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01
Replaced icemaker for overflowing issue. Icemaker filled upon install and did not leak. Customer is to monitor.
Near Brockport, NY 14420
David
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDF550SAHB0
Door handle was loose tightened set screws.
Near Penfield, NY 14526
Tanner
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHV0
Q1 no q2 no q3 noComplaint of broken upper rack. Inspected and right adjuster has failed. Replaced with upgraded assembly.
Near Rochester, NY 14620
James
Job Details:
12/29/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
Spoke with customer and freezer led not powering on. Customer has extended warranty through charlotte. Called charlotte and they said warranty is through warrantech and customer has to contact them directly 1-888-446-8008
Near Avon, NY 14414
Steve
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Replaced dispenser for broken door and door not closing. The dispenser tests good.
Near Rochester, NY 14610
James
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDZ01
Q1 n. Q2 n. Q3 n. Door easy to open and not seali. Food freezing in middle shelves of fresh food section. Adjusted door and molded gasket with heat gun. Partially blocked air return to assist in temperature. Left part with customer. Customer is to monitor if food still freezes order kit W10916494; dspstn on spec-tagged invntry: 1 WP489467 WASHER
Near Spencerport, NY 14559
David
Job Details:
12/29/2020
WASHER WHIRLPOOL WFW94HEXW2
Found unit sitting in a puddle of water in the basement. Removed lid. Found the the inlet valve is leaking from its solenoid. Put unit into diagnostics. Found f1-e2 and f5-e2 errors. 120VAC momentarily to the MCU in diagnostics. Quoted for the inlet valve and MCU (628.35) customer is going to replace the unit due to cost. Shut the water supply off to the unit.
Near Fairport, NY 14450
Tanner
Job Details:
12/29/2020
WASHER CROSLEY VAW3584GW1
Q1 no q2 no q3 noComplaint of unit staying locked at end of cycle and unit still full of water. Following stored errors:F1E2 motor control faultRan autodiagnostics and lid lock testing good. Unit completed cycle without issue. Performed motor test steps. Unit failed step 14. No continuity between motor and j2. Measured resistance of motor windings and all readings out of range. All resistances well below 5 ohms. Ordering lower harness and motor.; ordrng 1 W10890624 (Motor) and 1 W11448788 (Lower harness)
Near Pittsford, NY 14534
Steve
Job Details:
12/29/2020
REFRIGERATOR MAYTAG MRT311FFFZ00
Removed drain duck bill for water leaking into fresh food section. Frost was normal on back wall of freezer. Recommended customer put jugs of water in freezer to stabilize temps during defrost.
Near Hilton, NY 14468
David
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12
Customer has very poor water pressure and dispenser and ice maker. This is causing the ice maker fill tube to freeze. Removed ice from tube. Ice maker filled but not with much water. The needle valve is old and should be replaced. Returning with an isolation valve in case that does not remove the water restriction. The auger motor will not turn checked voltage at the motor and the control on p3. The motor is Getting 52VDC. The tech sheet calls for 130-140. Ordering control and auger motor. ; rqstng P&A on 1 WPW10589838 (Control) and 1 W10822606 (Auger) and 1 W10865826 (Isolation valve)
Near Fairport, NY 14450
Steve
Job Details:
12/29/2020
REFRIGERATOR KITCHENAID KBFS25EWMS10
Replaced compressor for seized compressor. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14609
David
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL WRS586FLDB00
Customer had lost ice production for several weeks. Since scheduling service the ice has returned and the unit had a full bin when I arrived. Found that the plastic wiring harness coating at the freezer door hinge was torn. Suspecting that a wire in that harness is damaged and is causing the intermittent issue. The ice maker harvested and filled while I was there. Ordering a freezer door for the customer ; ordrng 1 LW10701908 (Freezer door)
Near Fairport, NY 14450
Tanner
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Q1 no q2 no q3 noComplaint of unit falling off rack. Inspected and right adjuster has failed. Replaced with upgraded assembly.
Near Macedon, NY 14502
Steve
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01
Ordering ice maker for not producing ice. ; rqstng P&A on 1 W10873791 (icemaker)
Near Irondequoit, NY 14622
David
Job Details:
12/29/2020
WASHER MAYTAG MHW6630HW1
Customer is still experiencing a heater issue. Rechecked heater and thermistor. Heater tested ok at 18ohms from the control and the thermistor tested ok at 1600ohms. Put an amp meter on heater wire and ran test 8. I did not get a reading. Called Techline to check diagnosis. Was unable to gain any valuable information From either of the two conversations I had with tech line. Suspecting a short in the heater circuit is likely causing the problem. Heater and thermistor did not have continuity to ground from the control connection side. Ordering ACU and harness. ; ordrng 1 W11322883 (ACU) and 1 W11314680 (Harness) and 1 W11038118 (NTC harness)
Near Webster, NY 14580
David
Job Details:
12/29/2020
WASHER WHIRLPOOL WTW4800XQ1
"Unit is not washing because it will not spin or agitate. Found motor capacitor testing out of range. Replaced capacitor. Calibrated unit and tested in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID and 1 WPW10625045 CAPACITOR , used 1 W10625045 from stock"
Near Rochester, NY 14618
James
Job Details:
12/29/2020
REFRIGERATOR KITCHENAID KRFC704FSS00
Q1 n. Q2 n. Q3 n. Unit shut off and turned itself back on a week later. Service pointer W11033419D. Called tech line and unit has version 6 of software and board should be replaced with evap cover. Customer going to contact customer service for authorization. Quoted 134.90 labor.
Near Webster, NY 14580
David
Job Details:
12/29/2020
DISHWASHER KITCHENAID KDTE234GPS0
The customer is unhappy with the performance of the dishwasher. Put unit into diagnostics. There were no saved errors. Inspected unit while it was washing. The wash motor is struggling to push water through both the upper and lower spray arms. The wash motor chopper screen is likely restricted. Ordering sump and spray arms; ordrng 1 W11085683 (Sump) and 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)
Near Macedon, NY 14502
Steve
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03
Replaced evaporator cover for fan not running. The fan started running and unit is cooling
Near Canandaigua, NY 14424
Steve
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDF590SAJM0
Repaired broken wires to water valve for no water. The dishwasher tests good
Near Webster, NY 14580
David
Job Details:
12/29/2020
HOOD VENT KITCHENAID KVWB400DSS
Replaced scratched hood vent chimney.
Near Henrietta, NY 14467
Tanner
Job Details:
12/29/2020
WASHER AMANA NFW5800HW0
Q1 no q2 no q3 noComplaint of shaking. Complaint of leaking Following stored errors:F5E4 Ran autodiagnostics and completed without issue. Unit is on pedastal. Pedastal is balanced. Explained unit will shake more on a pedastal even under perfect condition. Filled unit to Max capacity and unit does not leak through front door. Found soap residue in and around vent. Leak may be due to oversuds. Adjusted vent cap which was not facing correct direction. Could not reproduce leak. Advised customer to continue to monitor and take note which loads cause this issue.
Near Pittsford, NY 14534
Tanner
Job Details:
12/29/2020
DISHWASHER KITCHENAID KDTM404KPS0
"Q1 no q2 no q3 noComplaint of no wash. Damaged door. Damaged door was requested on work order 93262 in July shortly after unit was purchased. Following stored errors:F8E2 water problemF10E2 vent wax motor electrical issueUnit fills. Never runs. Ordering new motor. Ordering new door as dent is present on front.; ordrng 1 W11416362 (Motor), rqstng P&A on 1 W11416371 (Door)"
Near Churchville, NY 14428
Tanner
Job Details:
12/29/2020
WASHER MAYTAG MVWX655DW1
"Q1 no q2 no q3 noUnit does not drain/spin or agitate. Fills with water but the clothes are not moved. Following stored errors:F0E5 off balance loadF5E1 lid lock errorRan autodiagnostics cycle and unit locks but nothing happens. LEDs adjust as if unit is testing but unit does not perform functions. Power cycled unit. Retested. Lid locks. Unit cannot spin. Agitator spins but basket does not engage. Removed wash plate and found drive hub has been worn through. Inspected drive shaft and shaft is corroded. Without proper tines on drive shaft gear case will destroy plastic hub. Ordering new gearcase and drive hub.; ordrng 1 W11454734 (Gear case) and 1 W10528947 (Drive hub) and 6 WP8533953 (Screws)s, dspstn on spec-tagged invntry: 1 W11116592 CONTROL"
Near Caledonia, NY 14423
Tanner
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Q1 no q2 no q3 noReplaced ACU. Set temps to reccomended. Compressor has not kicked on possibly indicating new control is sensing correct temps. Customer to monitor.
Near Webster, NY 14580
James
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0
Q1 n. Q2 n. Q3 n. Unit not washing. 122volts to wash motor at 8 ohms. Need pump. ; ordrng 1 W11085683 (pump&motor)
Near Churchville, NY 14428
Tanner
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHW4
Q1 no q2 no q3 noComplaint of unit leaking. Observed unit is pitched forward and water is leaking out front door. Unable to level unit properly under existing counter top. Customer stated unit leaked prior to install. Uninstalled unit and when unit leveled properly does not leak.
Near Webster, NY 14580
James
Job Details:
12/29/2020
DISHWASHER KITCHENAID KDFE104HPS1
"Q1 n. Q2 n. Q3 n. Upper rack hits lh side when sliding out. Rack is warped. Bent rack so it doesn't pull gasket off. Need rack. ; ordrng 1 WPW10350382 (upper dishrack), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
Near Canandaigua, NY 14424
Steve
Job Details:
12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHB1
Found plug in disposal was not punched out causing dishwasher to not drain and caused it to leak. Removed plug and dishwasher tested good.
Near Rochester, NY 14616
James
Job Details:
12/29/2020
DRYER MAYTAG MED6200KW0
Q1 n. Q2 n. Q3 n. Unit shuts off after a few minutes. Tightened power cord and tested. Unit functions properly. Customer is to monitor.
Near Ontario, NY 14519
James
Job Details:
12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB01
Q1 n. Q2 n. Q3 n. Unit stopped making ice and intermittently turns back on. Temperature is good in freezer. Need control and icemaker ; rqstng P&A on 1 W11043763 (cntrl-elec)
Near Rochester, NY 14616
James
Job Details:
12/29/2020
RANGE WHIRLPOOL WFE540H0ES2
Q1 n. Q2 n. Q3 n. Complaint of unit intermittently not turning on and giving error code. Reset breaker and checked power cord. Unit functions properly. Recommend replacing breaker in panel.
Near Rochester, NY 14616
James
Job Details:
12/29/2020
WASHER WHIRLPOOL WTW6120HW0
Q1 n. Q2 n. Q3 n. Unit stops mid cycle. And gives error codes. Scraping noise when spinning. Removed clutch and inspected. Reinstalled and calibrated. Unit passed diagnostics and scraping went away. Ran clean cycle to eliminate excess suds. Tested outlet. Customer is to monitor if problem persists replace motor and control. F7e7. F0e2. F7e6. F2e1
Near Rochester, NY 14612
David
Job Details:
12/23/2020
DISHWASHER KITCHENAID KDFE104HBL
Upper rack was rubbing on the tub seal. Adjusted rack so it would clear the seal. Rack operating properly .
Near Penfield, NY 14526
James
Job Details:
12/23/2020
OVEN DOUBLE KITCHENAID KODE500ESS02
Replaced console and tested both ovens. Unit functions properly. One year warranty on repair.
Near Rochester, NY 14617
Evan
Job Details:
12/23/2020
WASHER MAYTAG MVWC465HW2
Replacing outer tub due to original tub having cracked causing unit to leak water. Replaced outer tub. Exchanged over all parts. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
12/23/2020
RANGE WHIRLPOOL WFG320M0BS3
Replacing wiring harness due to L2 burning up at terminal block causing unit not to heat. Replaced harness. Tested unit. Unit tested good
Near East Rochester, NY 14445
Evan
Job Details:
12/23/2020
OVEN KITCHENAID KFGD500ESS00
Customer stating that broiler will not light. Upon inspection discovered that ignitor is causing issue. Replaced ignitor. Tested broiler. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Pittsford, NY 14534
Evan
Job Details:
12/23/2020
WASHER MAYTAG MVWB766FW1
Replacing gear case due to Original gear case failing causing unit to run very loud while in spin. Replaced gear case. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE
Near Webster, NY 14580
Evan
Job Details:
12/23/2020
RANGE WHIRLPOOL WFG320M0BS3
Did not have correct dispatch info for unit. Ordering correct door ; ordrng 1 W11176456 (OUTER DOOR GLASS )
Near Rochester, NY 14608
Evan
Job Details:
12/23/2020
OVEN WHIRLPOOL WFG515S0ES0
Customer stated that unit was failing to ignite. Ran test cycle. Ignitor would just click and never light. Removed ignitor. Cleaned contact. Reinstalled And test unit multiple times unit now lighting as it should. Unit tested good
Near North Chili, NY 14514
Steve
Job Details:
12/23/2020
DRYER WHIRLPOOL WED4850HW0
Found the wire connection on start button was loose causing unit to not start. Repaired wire and dryer tests good.
Near North Chili, NY 14514
Steve
Job Details:
12/23/2020
DRYER WHIRLPOOL WED4850HW0
Found the wire connection on start button was loose causing unit to not start. Repaired wire and dryer tests good.
Near Pittsford, NY 14534
Steve
Job Details:
12/23/2020
MICROWAVE KITCHENAID KMHS120EBL1
Replaced door switches with interlock kit for door open close. The microwave tests good ; used 1 W11244490 (INTERLOCK) from stock
Near Henrietta, NY 14467
Steve
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRF540CWHW01
Replaced both fresh food section door gaskets for condensation on top shelf.
Near Rochester, NY 14624
Steve
Job Details:
12/23/2020
RANGE AMANA ACR4303MFW4
"Found black wire on L1 broke and terminal block post was loose. Repaired wire with harness and replaced block. The range tested good. The two brackets holding door glass are broken and taped in place. Ordering brackets. ; ordrng 2 W11379944 (BRACKET SUPPORT TWO)s, dspstn on spec-tagged invntry: 1 PT500 CORD 4' 50A 4W 1 W11432194 HARNESS KIT , 1 WP3400029 NUT , and 1 WPPT520 CORD 4' 50A 3W"
Near Penfield, NY 14526
Tanner
Job Details:
12/23/2020
DRYER MAYTAG MED6230RHW1
Q1 no q2 no q3 noComplaint of unit no sounds. Drum light intermittent.Contacted Whirlpool Tech support SR7729572720Advised factory reset and this corrected the issue. Advised drum light will time out when door left open. Door switch testing good.
Near Penfield, NY 14526
Tanner
Job Details:
12/23/2020
DISHWASHER KITCHENAID KDFE104HPS1
Q1 no q2 no q3 noReplaced UI. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14610
James
Job Details:
12/23/2020
MICROWAVE KITCHENAID KOCE900HSS02
"Replaced door and tested. Door closes properly and engages door switches. New door panel has plastic clips broken inside so door feels loose. Need door and arm. Left parts with customer. ; ordrng 1 W10687342 (door/mw) and 1 WPW10128850 (arm), dspstn on spec-tagged invntry: 2 W10211972 SWITCH"
Near Penfield, NY 14526
James
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Q1 n. Q2 n. Q3 n. Unit intermittently not making ice. Ice cubes are not breaking apart inside ice bin. Replaced icemaker and adjusted fill time. Customer is to monitor.
Near Ontario, NY 14519
James
Job Details:
12/23/2020
DRYER MAYTAG MEDX655DW1
Q1 n. Q2 n. Q3 n. Unit not heating. Replaced heater and tested. Unit functions properly.
Near Webster, NY 14580
Tanner
Job Details:
12/23/2020
DISHWASHER KITCHENAID KDPM354GPS0
Q1 no q2 no q3 noComplaint of poor wash. Has never been satisfied with wash quality Following stored errors:F7E2 heater stuck onF6E1 low watrrF2E1 stuck key F5E1 door latch openStarted autodiagnostics. Unit filled and water is hot. Wash motor never runs. Diverter relay is ticking but no water movement.Measured resistance of motor circuit at 5.5 ohms. Confirmed Control sending 120VAC through motor circuit. Needs new wash motor.; rqstng P&A on 1 W10805015 (Motor Sump assembly)
Near Webster, NY 14580
James
Job Details:
12/23/2020
RANGE JENN AIR JGS1450FS0
Replaced burner harness and tested. Adjusted rr burner. Unit functions properly.
Near Webster, NY 14580
James
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL KRFF305ESS03
Replaced switch and icemaker cycled on its own. Tightened freezer handle
Near Webster, NY 14580
James
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Replaced control and cleaned condenser. Customer is to monitor.
Near Ontario, NY 14519
James
Job Details:
12/23/2020
WASHER WHIRLPOOL WFW6620HC0
Q1 no. Q2 n. Q3 n. Unit not allowing cycles to be selected disconnected UI and reconnected and different buttons function than previously. Need UI. ; ordrng 1 W11324037 (cntrl-elec)
Near Irondequoit, NY 14617
David
Job Details:
12/23/2020
RANGE WHIRLPOOL wfe505w0hs
The oven is under heating by 25 degrees and is not cooling things in the correct amount of time. The customer has to manually set the oven temperature higher to achieve desired results. Preheated oven to verify issue. Calibrated oven up 25 degrees. Customer to monitorCustomerDeclined email
Near Ontario, NY 14519
James
Job Details:
12/23/2020
REFRIGERATOR KITCHENAID KRSF705HPS00
Q1 n. Q2 n. Q3 n. Door not lining up with fridge door. Door squeaking when opening. Bin scraping cabinet when closing. Need freezer door hinge and cam. Ff bin. Will level feet and doors on return ; ordrng 1 W10249952 (hinge-door) and 1 WPW10257206 (cam-door) and 1 WPW10324760 (bin-cntlvr)
Near Rochester, NY 14626
David
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05
Replaced the evaporator and compressor due to poor cooling. Vacuumed unit for 25 min. Recharged and checked operation. Unit testing ok
Near Victor, NY 14564
Steve
Job Details:
12/23/2020
REFRIGERATOR KITCHENAID KBFS20EVMS11
Found the motor grinding on ice maker and it was not turning. Replaced ice maker.
Near Irondequoit, NY 14617
Tanner
Job Details:
12/23/2020
WASHER MAYTAG MVW6230RHW0
Q1 no q2 no q3 noReplaced latch. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14621
Tanner
Job Details:
12/23/2020
DRYER MAYTAG MEDC465HW0
Q1 no q2 no q3 noComplaint of no dry. On arrival unit is uninstalled and loaner dryer is installed. States loaner is drying fine. While swapping units found loaner was never connected to vent. With existing hardware no dryer can be connected properly. Tested dryer without vent and confirmed motor/blower spins properly. Unit heats cycles on and off appropriate. Initial installation may have caused poor venting as the vent openimg is not wide open. No repairs for dryer needed. Advised may need to seek contractor to address venting as venting is hidden behind drywall
Near Canandaigua, NY 14424
Steve
Job Details:
12/23/2020
WASHER WHIRLPOOL WFW5620HW2
Customer stated the washer was noisy and moving Leveled legs on pedestal while spinning and the washer is working as expected.
Near Rochester, NY 14610
David
Job Details:
12/23/2020
DISHWASHER JENN AIR JDB8500AWY3
Unit unit as not draining due to glass jamming the drain pump impeller. Cleaned impeller housing and wash filter. Filled and drained unit several times to verify drain. Unit testing good.
Near Rochester, NY 14618
David
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04
Replaced led modules and the UI that had intermittent light issues. Unit tested good.
Near Rochester, NY 14606
David
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Replaced the evaporator and compressor due to poor cooling. Unit began cooling normally after installation. Customer to monitor after 24 hours
Near Dansville, NY 14437
Steve
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05
Found the condenser line had a lock ring coupler on it from previous repair from different company was leaking. Removed line and soldered in a new one.
Near Rochester, NY 14620
Tanner
Job Details:
12/23/2020
WASHER ROPER RTW4516FW1
Q1 no q2 no q3 noComplaint of no wash. Water lines were kinked causing poor water flow. Cycle never advanced into wash due to long fill. Made adjustments and observed unit advance into wash cycle properly
Near Brighton, NY 14620
David
Job Details:
12/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
"Replaced torn fresh food gaskets. Mullion is failing to close causing it to hit the other door. Unable to adjust. The refrigerator is on a surface that is not level and the cabinet is sitting out of square contributing to the door issue. Ordering mullion, left side fresh food door. And receiver. ; ordrng 1 W11377197 (Door) and 1 WP12722803AP (Mullion) and 1 WP67003405 (Pivot block), dspstn on spec-tagged invntry: 2 W10830162 GASKET"
Near Webster, NY 14580
James
Job Details:
12/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Attempted to uninstall fridge and it seems like island is installed after fridge was installed. Reinstalled fridge and informed service manager that we can't service fridge until it is uninstalled from cabinet. ; schdld next appmnt for 12/19 SAT 9 am
Near Williamson, NY 14589
Tanner
Job Details:
12/17/2020
DISHWASHER WHIRLPOOL WDT710PAHB1
Q1 no q2 no q3 noComplaint of door flying open. No tension in door. Customer provided part that fell off. Friction sleeve on both sides failed. Ordering new sleeves.; ordrng 2 WP8268961 (Friction sleeve)s
Near Fairport, NY 14450
Steve
Job Details:
12/17/2020
REFRIGERATOR KITCHENAID KRFC704FBS00
Sr 7729528648 Ordering main control board for not sending power to compressor. ; ordrng 1 W11131873 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details:
12/17/2020
REFRIGERATOR WHIRLPOOL WRQA59CNKZ
Ice make is getting very poor water pressure. Verified water line did not have a kink in it. Water hook up is new but was installed with a needle valve coupled to a 1/2 inch by 1/4 brass reducer. This installation may be causing a restriction. I agreed to order and replace the water valve on the refrigerator to rule it out. If this does not correct the restriction the customer is aware that they are responsible for replacing the water supply shut off ; ordrng 1 W11383473 (Valve)
Near Webster, NY 14580
James
Job Details:
12/17/2020
DRYER MAYTAG MEDB835DC4
Replaced aparts and tested diagnostics. Ran normal cycle and unit heated properly and cycled off. Customer is to monitor.
Near Victor, NY 14564
Evan
Job Details:
12/17/2020
DRYER MAYTAG MED7230HW0
"Customer stated that unit was producing noise while in use. Discovered that blower wheel is cracked and making contact with housing causing noise. Ordering blower wheel ; ordrng 1 WP697772 (BLOWER WHEEL ), dspstn on spec-tagged invntry: 1 661570V BELT"
Near Webster, NY 14580
Tanner
Job Details:
12/17/2020
WASHER WHIRLPOOL WTW7120HC0
Q1 no q2 no q3 noComplaint of intermittent errors. Intermittent detergent pump. Doesn't always complete cycles.Following stored errorsF0E5 off balance loadF0E9 off balance load pauseRan autodiagnostics and completed without issue. Tested detergent pump and tested good. Customer provided video of encountering error. Error message advised to call for service and customer cannot self correct error and has to unplug unit to restart wash.SR7729525693- techline verified customer must power cycle unit to get out of this error message. No repair for this experience. Customer must restart entire load of laundryReviewed load use with this machine. Advised detergent pump doses intermittently to avoid suds. Ran semi real load to demonstrate normal snake for this machine and load balancing
Near Sodus Point, NY 14555
James
Job Details:
12/17/2020
WASHER WHIRLPOOL WFW5620HW0
"Q1 n. Q2 n. Q3 n. Unit not locking or spinning. Dispenser drawer not sliding in. Found no power to motor. Lock works in diagnostics. Need control, stator, and rail; ordrng 1 W11204544 (dispenser) and 1 W11322903 (cntrl-elec) and 1 W11354541 (STATOR)"
Near Webster, NY 14580
Tanner
Job Details:
12/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Cannot access the unit
Near Webster, NY 14580
Tanner
Job Details:
12/17/2020
WASHER MAYTAG MVWC350AW1
Q1 no q2 no q3 noComplaint of no spin. Locking issues. Following stored errors:F5E1 lid switch faultF7E1 basket speed faultF7E7 unable to reach target rpmRan autodiagnostics and lid locks appropriately. When in spin bearing rub was immediate and constant. Unit cannot get up to speed due to friction. Will lock the basket while in spin. If unit can't read speed it will not unlock since there could be a hazard. Ran tachometer test and optics did test good. Unit needs new gearcase. Due to cost of repair customer is researching replacement options.; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID
Near Fairport, NY 14450
Tanner
Job Details:
12/17/2020
DRYER WHIRLPOOL WET4027HW0
Q1 no q2 no q3 no*Service Fee covered under manufacturer warranty*Complaint of long dry times. Vent tested unit and unit Tested poorly. Vent is using metal tool straight up into ceiling. Venting not installed to manufacturer specifications. Even with vent clear dryer will not work optimally in current environment. Tested power and !measured 240VAC. Heat cycles on and thermostat clicks open. Advised to install vent to manufacturer specifications.
Near Rochester, NY 14623
Tanner
Job Details:
12/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Q1 no q2 no q3 noComplaint of no drain. Inspected drain loop and found end of unit clogged with food. Unclogged drain. Tested unit and unit tested good. Ran diagnostic and tested good.Verbal signature acknowledged.*Repair covered under costco additional 1 year manufacturer warranty*; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Williamson, NY 14589
James
Job Details:
12/17/2020
WASHER WHIRLPOOL WFC7500VW2
Replaced drain pump and ranrinse and spin cycle. Found no leaks. Washer functions properly
Near Rochester, NY 14623
Tanner
Job Details:
12/17/2020
WASHER MAYTAG MHW8630HC3
Q1 no q2 no q3 noReplaced latch and strike. Tested unit and unit tested good. Verbal signature acknowledged.
Near Rochester, NY 14624
Evan
Job Details:
12/17/2020
WASHER MAYTAG MVWC565FW2
Customer stating that unit will not spin out. Upon inspection checked for error codes. Unit displaying code f0e2 for over suds error. Attempted to run diagnostic cycle. Unit completed cycle as it should. Ran unit on high spin in manual test mode. Unit will not spin during test mode. Checked motor for resistance. Motor tested within range. Ordering control ; ordrng 1 W11399433 (CONTROL )
Near Marion, NY 14505
James
Job Details:
12/17/2020
FREEZER JENN AIR JBZFL18IGX00
Unit still cooling and making ice since last visit. Replaced control and left icemaker with customer.
Near Williamson, NY 14589
James
Job Details:
12/17/2020
REFRIGERATOR FRIGIDAIRE FFTR1814QW0
Unit leaking into fresh food section due to clogged drain tube. Cleaned drain and poured water down it to verify.
Near Churchville, NY 14428
David
Job Details:
12/17/2020
DRYER MAYTAG MED6230HW1
Found unit making a ticking noise. Disassembled and found feet pushed up into the cabinet. Re fastened feet. Noise is coming from the motor assembly. Unable to adjust. Ordering motor and blower ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower)
Near Pittsford, NY 14534
Steve
Job Details:
12/17/2020
DISHWASHER KITCHENAID KUDS30IXBT2
Ordering bottom door seal for persistent leaking. ; ordrng 1 WPW10497235 (seal)
Near Hemlock, NY 14466
Steve
Job Details:
12/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00
Found water line was kinked preventing water to ice maker. Taped to back wall of unit. Recommended customer replaced plastic line with copper line.