Service History 48

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near West Henrietta, New York 14586

Ben H

Job Details: 02/04/2026

I replaced the seized compressor and vacuumed the system down to 500 microns and charged the system with 53 grams of r600a and tested the unit and it runs properly

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Rochester, New York 14611

DeVaughn C

Job Details: 02/04/2026

"Unit goes from sensing to done. Replaced actuator, no success. TechLine agent recommends replacing harness, board, and capacitor.SR: 22425406; ordrng 1 W11643701 (Harness) and 1 W11395618 (Capacitor) and 1 W11627413 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Pittsford, New York 14534

Trevor

Job Details: 02/04/2026

Dishwasher is leaking from the diverter motor assembly. Ordering new sump which includes the diverter motor.; ordrng 1 W11443104 (Sump and diverter assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Brighton, New York 14620

DeVaughn C

Job Details: 02/04/2026

Drain pump running continuously when connected to power. Replaced control board then calibrated. Unit functioning as designed. ; dspstn on spec-tagged invntry: 1 W11607637 CNTRL- ELEC

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model PGE29BYTDFS

Near Brockport, New York 14420

Zach L

Job Details: 02/04/2026

"Water supply to fridge choked at valve, causing smaller and fewer ice cubes. Opened valve fully, unit has appropriate water pressure."

We serviced a

MAYTAG FREEZER

Model MFF2258FEZ07

Near Geneva, New York 14456

Andres V

Job Details: 02/04/2026

I inspected door gaskets and noticed they were both torn. I replaced the right side one but left will also need replacing.; ordrng 1 W10830162 (Gasket)

We serviced a

MAYTAG DRYER

Model MGD8200FW

Near Pittsford, New York 14534

Trevor

Job Details: 02/04/2026

"Dryer is making a squealing noise due to a seized up belt pulley. Drum rollers are also seizing up and the belt is fraying. Maintenance parts needed. Install new pulley, belt and rollers. Tested and dryer is running and sounding normal.; used 1 349241T (Support rollers) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMMS3130RZ02

Near Hilton, New York 14468

Zach L

Job Details: 02/04/2026

"Replaced control, no change. Found all wiring from positive to board tested good. Found short in transformer. Measuring white to ground is not infinite, voltage from relay being sent to ground through transformer and causing error code. Needs new transformer.; ordrng 1 W11570274 (Magnetron) and 1 W11759254 (Transformer) and 1 WPW10574736 (Capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Rochester, New York 14616

Zach L

Job Details: 02/04/2026

"Air leak at filter causing dual valve to chatter when dispensing water. Reinstalled filter and replaced dual valve, no longer chatters when dispensing. Intermittent recurring noise caused by freezer fan hitting ice buildup on evaporator. Per techline, replaced freezer harness. Ran forced defrost cycle to clear ice."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Webster, New York 14580

Zach L

Job Details: 02/04/2026

"Replaced ice maker, ice bin, and dispenser door. All functions working properly"

We serviced a

KITCHENAID OVEN

Model KODC504PPS02

Near Webster, New York 14580

Zach L

Job Details: 02/04/2026

Control attempting and failing to update in repeated loop. Resetting power changes nothing. Needs new control assembly.; ordrng 1 W11768653 (UI) and 1 W11683043 (ACU)

We serviced a

SUB ZERO REFRIGERATOR

Model BI36U/STHRH

Near Rochester, New York 14618

Zach L

Job Details: 02/04/2026

"Drain line blocked with food debris. Cleared drain and ran water through, draining properly. Customer asked for condenser to be cleaned. Removed dust from condenser."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, New York 14607

DeVaughn C

Job Details: 02/04/2026

"Customer reports F8E5 error code and unit not completing cycles. Unit was unplugged prior to arrival; unable to pull error codes. Verified hot and cold lines are reversed. Excessive play in wash tub, causing off balance events. Replaced hub, switched water supply, then calibrated. Repair successful."

We serviced a

GENERAL ELECTRIC DRYER

Model GFD55ESSN3WW

Near Rochester, New York 14618

Trevor

Job Details: 02/04/2026

The dryer is making a rumbling noise due to the blower wheel being loose. I am unable to tighten the blower nut due to the motor shaft and nut are cross shredded and stripped. Ordering new motor and nut.; ordrng 1 WH03X32157 (Motor) and 1 WE02X29717 (Nut)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHW07

Near Rochester, New York 14606

Trevor

Job Details: 02/04/2026

Ice maker tray is filled with ice but won't twist to release ice. Ice maker isn't responding when test button is pressed. Install new ice maker. New ice maker filled with water and is cycling normally.; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER-FLEX

We serviced a

MIDEA WASHER

Model MLV45N3BWW

Near Rochester, New York 14624

Trevor

Job Details: 02/04/2026

After getting an unbalanced load error the washer stopped working and would just drain. Spoke to Madea tech support and ran the unit in diagnostics to clear the error. Retested and washer is now spinning and all functions are working normally.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB

Near Rochester, New York 14624

Trevor

Job Details: 02/04/2026

Install new ice chute assembly. Tested and ice is now dispensing into container normally.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Rochester, New York 14609

DeVaughn C

Job Details: 02/04/2026

Drain pump running continuously when connected to power. Replaced control board then calibrated. Repair successful. ; dspstn on spec-tagged invntry: 1 W11607637 CNTRL- ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Webster, New York 14580

DeVaughn C

Job Details: 02/04/2026

Drain pump running continuously when connected to power. Replaced control board then calibrated. Repair successful. ; dspstn on spec-tagged invntry: 1 W11603810 CNTRL- ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Clifton Springs, New York 14432

Andres V

Job Details: 02/04/2026

Unit had f3e1 for pressure fault. I replaced the ACU tried to test unit but neither of the cold or hot water are working I believe they are frozen. ; dspstn on spec-tagged invntry: 1 W11603810 CNTRL- ELEC

We serviced a

GENERAL ELECTRIC WASHER

Model PTW605BSR1WS

Near Rochester, New York 14613

DeVaughn C

Job Details: 02/04/2026

Frame on lid has failed. Lid assembly should be replaced. ; ordrng 1 WH10X35297 (LID)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Spencerport, New York 14559

DeVaughn C

Job Details: 02/04/2026

Drain pump running continuously when connected to power. Replaced control board then calibrated. Repair successful. ; dspstn on spec-tagged invntry: 1 W11603810 CNTRL- ELEC

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Shortsville, New York 14548

Andres V

Job Details: 02/04/2026

"Replaced the tub, water and the dispenser. I tested unit watched for leaks underneath i did not see any. Unit is working properly.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM03

Near Rochester, New York 14609

Zach L

Job Details: 02/04/2026

"Unable to replicate failure. Contacted techline, Case#22436942 Tested all connections and components, found no shorts and no loose connections. Techline advised further diagnosis not possible unless unit can be seen in failed state."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Hilton, New York 14468

DeVaughn C

Job Details: 02/03/2026

Replaced control board. Attempted to perform diagnostic cycle. Unit filled with water then failed to drain with lid unlocked. Power reset then drain pump began running but no draining. 27.5 ohms from drain pump. Open line to shifter. Drain pump and harness should be replaced. SR: 22411004; ordrng 1 W10876600 (Drain Pump) and 1 W11731988 (Harness) and 1 W11627517 (Control Board)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Rochester, New York 14612

DeVaughn C

Job Details: 02/03/2026

"Dcumented with TechLine. Replicated noise in consumer cycle. Replaced cam and actuator. Customer monitor. SR: 22412509o; dspstn on spec-tagged invntry: 1 W11607637 CNTRL- ELEC , used 1 WPW10006355 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDP715SYV1FS

Near Rochester, New York 14617

DeVaughn C

Job Details: 02/03/2026

Customer reports failure to drain error code. Discovered glass fragment in drain pump impeller. Unit filled and drained with no issues. Repair successful.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Webster, New York 14580

DeVaughn C

Job Details: 02/03/2026

Customer reports items will not sit properly in dishwasher. Second and third rack did not pass visual inspection. Second and third rack should be replaced. ; ordrng 1 W11027154 (Third Rack) and 1 W10728863 (Second Rack)

We serviced a

GENERAL ELECTRIC DRYER

Model GTX33GASK1WW

Near Rochester, New York 14626

DeVaughn C

Job Details: 02/03/2026

Unit knocking during use. Discovered drum was making contact with cabinet. Adjusted cabinet then tested. Repair successful.

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GTS22KGNCRWW

Near Caledonia, New York 14423

Ben H

Job Details: 02/03/2026

The customer complaint is a clicking noise and no cooling. I found the unit had a seized compressor so I ordered a new compressor and lokring parts; rqstng P&A on 2 WR97X10036 (8-6 mm)s and 1 WR97X25268 (7/5mm) and 1 WR97X10033 (6/4mm) and 1 WR97X10032 (6/2 mm) and 1 WR98X45 (R600a) and 1 WR87X37849 (Compressor) and 1 WR55X33686 (Capacitor) and 1 WR55X31519 (Ptcr) and 1 WR87X30875 (Dryer)

We serviced a

KITCHENAID OVEN

Model KFGG500ESS7

Near Victor, New York 14564

Ben H

Job Details: 02/03/2026

Case number 22360513 the customer complaint is the unit smells like gas. I found the broiler Ignitor was covered in grease preventing a proper spark. I cleaned the Ignitor off and tested the unit and it now ignites properly every time

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ11

Near Rush, New York 14543

Trevor

Job Details: 02/03/2026

Microwave turntable making a rumbling sound when rotating. Checked turntable rollers and found that they were somewhat dirty. Cleaned off rollers and retested. The rumbling noise has gone away. Advised customer to ensure that the turntable wheels stay clean. Service call < 6 months from install.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Rochester, New York 14624

Trevor

Job Details: 02/03/2026

The washer is stuck in the drain cycle and has s to stay plugged out. New Control board is needed. ; used 1 W11607637 (Control board) from stock

We serviced a

GENERAL ELECTRIC WASHER

Model GTW385ASW0WS

Near Rochester, New York 14624

DeVaughn C

Job Details: 02/03/2026

"Unit fills and drains, but will not spin items. Locked rotor error code stored. Pressure sensor passes test. Motor spins briefly then stops. Unit fails to read basket spin speed when in diagnostics. Speed sensor should be replaced. ; ordrng 1 WH03X32158 (Speed Sensor)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near North Chili, New York 14514

DeVaughn C

Job Details: 02/03/2026

"Reports F9E1 error code and water left in tub. F9E1 error code stored. Removed and inspected drain pump, discovered blockage in drain hose. Removed blockage then tested. Unit functioning as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Rochester, New York 14608

Zach L

Job Details: 02/03/2026

"Unit had just finished defrost cycle at start of appointment. Temps appeared correct, no food in unit, unable to check accurately. Developed full frost pattern, no notable issues with compressor or sealed system. Unable to determine cause of failure."

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GTS18HGNHRWW

Near Rochester, New York 14610

Andres V

Job Details: 02/03/2026

Replaced the control with temp sensor. Customer is to monitor temperature

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFF3236RB00

Near Irondequoit, New York 14617

Zach L

Job Details: 02/03/2026

"Damper chattering and gasket torn. Replaced torn gasket, needs new damper.; ordrng 1 WPW10594329 (Damper)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Rochester, New York 14607

Trevor

Job Details: 02/03/2026

Installed new door seal and new rack support rollers. Door is closing normally and feeling good. Upper rack is supported evenly.

We serviced a

JENN AIR REFRIGERATOR

Model JFC2290REM03

Near Rochester, New York 14618

Trevor

Job Details: 02/03/2026

No water is dispensing for ice or from the water dispenser. Checked the reservoir to see if it's frozen but no water is flowing to reservoir. Checked for water to fridge and there was none. Advised customer that his water line to the fridge is frozen behind the wall an crawl space; ordrng 1 W10830046 (Door gasket (Ship to customer location))

We serviced a

GE DRYER

Model GTD33GASK0WW

Near Rochester, New York 14618

Andres V

Job Details: 02/03/2026

Arrived to house customer stated she canceled appt.

We serviced a

GENERAL ELECTRIC WASHER

Model GTW485ASW0WB

Near Rochester, New York 14610

Trevor

Job Details: 02/03/2026

"Customer complaint is that there isn't enough water in the washer. Checked unit with clothes inside and it did fill to the normal level. Advised customer that the newer washes won't cover the clothes with water like the old ones did. If customer still needs more water in unit, then the deep fill button can be pressed to add more water on the fly. The washing noise was normal due to the stronger motion of the friction wash."

We serviced a

GENERAL ELECTRIC DRYER

Model GTD38EASW0WS

Near Rochester, New York 14610

Trevor

Job Details: 02/03/2026

Customer complaint is that dryer isn't getting hot on the high setting. When I came the setting was on medium and working. I put the setting to high and it was also working. Most likely the setting for high wasn't exactly on high and that will cause it not to heat. This is a fire house and unit had to leave for a call.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD48EASW0WB

Near Fairport, New York 14450

Ben H

Job Details: 02/03/2026

The customers complaint is there is excessive lint coming out of the exhaust and its not getting caught by the lint trap. I inspected the airflow to the unit and found the exhaust tube going to the back of the dryer was not pushed in all the way into the fan shroud. I corrected the tube and used vent tape to secure it and the customer is to use and monitor

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near Penfield, New York 14526

Trevor

Job Details: 02/03/2026

Customers complained of no water or no drain was not evident during visit. All functions tested normal and the wash cycle and drain was working okay. The water inlet hose going into the basement might have frozen due to the extreme cold temps recently.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Penfield, New York 14526

Trevor

Job Details: 02/03/2026

Removed all components from old dishwasher and reinstalled on the new tub assembly. Tested and all is good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWY03

Near Pittsford, New York 14534

Ben H

Job Details: 02/03/2026

The customer complaint is the unit display board doesnt work. I found power going to the Ui but it would not register touch. I cycled power to the unit and the display is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF3636RW00

Near Rochester, New York 14612

Zach L

Job Details: 02/03/2026

"Ice cube stuck blocking bail arm of ice maker. Caught bail arm causing ice maker to falsely read ice bin as full. Removed ice cube, ice maker successfully harvested and filled. Working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochester, New York 14620

Andres V

Job Details: 02/03/2026

Found unit had F3E1 for pressure fault. I replaced the ACU and tested unit. Unit is working properly ; dspstn on spec-tagged invntry: 1 W11603810 CNTRL- ELEC

We serviced a

MIDEA DISHWASHER

Model MDF24P2BBB

Near Rochester, New York 14623

Ben H

Job Details: 02/03/2026

I replaced the broken float switch. I noticed the power cord hooked up to the unit had burn marks so I instructed the customer to replace the cord before plugging in

We serviced a

KITCHENAID DISHWASHER

Model KUDC03FVSS3

Near Webster, New York 14580

Zach L

Job Details: 02/03/2026

"Chopper damaged. Blockage and buildup from damaged chopper causing low water pressure and poor washing. Cleared buildup and debris from sump and replaced chopper assembly. Tested, unit working properly.; used 1 W10083957V (CHOPPER 4 BLADE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Rochester, New York 14612

Andres V

Job Details: 02/03/2026

Knobs are cracked wont let customer turn the burners on.; ordrng 4 W11730048 (Knobs (ship to customer))s

We serviced a

WHIRLPOOL RANGE

Model WFES3330RZ2

Near Hilton, New York 14468

Andres V

Job Details: 02/03/2026

Replaced the front right burner and the infinite switch. Burner now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES05

Near Avon, New York 14414

Ben H

Job Details: 02/03/2026

I replaced the inefficient compressor and vacuum the system down to 500 microns with no leaks or restrictions. I recharged the system and tested the unit and it works properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Rochester, New York 14616

Andres V

Job Details: 02/03/2026

Unit is having intermittent issue with wash pump customer stated unit went through cycle but dishes came out dirty with pod full at the bottom of unit. ; ordrng 1 W11025157 (Sump and pump) and 1 WP8565925 (Stop track)

We serviced a

MAYTAG DRYER

Model MGD5630HW4

Near Webster, New York 14580

Zach L

Job Details: 02/03/2026

"Replaced blower wheel and housing. Tested, unit working properly."

We serviced a

WHIRLPOOL RANGE

Model WFES5030RS0

Near Rochester, New York 14626

Andres V

Job Details: 02/03/2026

Unit has f9e0 code for misswired house/range. I took off back panel checked power and all wiring everything checked good. Burners do work properly but the oven will not turn on.; ordrng 1 W11757145 (ACU)

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model PXD22BYPDFS

Near Webster, New York 14580

Zach L

Job Details: 02/03/2026

Compressor inoperable out of the box. Needs new compressor.; ordrng 2 WR97X10036 (8x6)s and 1 WR97X25268 (7x5) and 2 WR97X10033 (6x4)s and 1 WR87X43007 (Compressor) and 1 W11506635 (Process tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM03

Near Rochester, New York 14609

Zach L

Job Details: 02/03/2026

All mechanical components of unit working properly. Found full frost pattern and all fans working. Replaced control.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PAD82

Near Rochester, New York 14609

Andres V

Job Details: 02/03/2026

Wash pump is intermittently working. I Reccomended customer gets pump replaced but they want to invest in a new unit.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG04

Near Rochester, New York 14615

Andres V

Job Details: 02/02/2026

Replaced the freezer door and badge. Leveled unit

We serviced a

WHIRLPOOL OVEN

Model WFG770H0FZ1

Near Rochester, New York 14626

Andres V

Job Details: 02/02/2026

"I called techline sent pictures of damage and broil flame, they then had me call safety team they stated they will not cover parts unless its something customer can replace hearself. Case # 22267426"

We serviced a

MIDEA RANGE

Model MER30S2AST

Near Rochester, New York 14626

Andres V

Job Details: 02/02/2026

Customer stated front left burner wont stay on high. I tested both front burners explained to customer that burners cycle heat on and off and will not stay red hot the whole time youre cooking.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Rochester, New York 14606

DeVaughn C

Job Details: 02/02/2026

"Customer reports concern with excessive water usage with deep water, rinse, and excessive noise when machine is filling with water. Discovered noise coming from water lines when machine stops calling for water. Informed customer of cycle features, and suggested installing water hammer arrester for water line noise. Unit functioning as designed at this time."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Rochester, New York 14609

Zach L

Job Details: 02/02/2026

"Customer had to leave, unable to complete repair. Will return at end of st to complete repair.; dspstn on spec-tagged invntry: 1 W11670519 LATCH"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS2

Near Spencerport, New York 14559

Andres V

Job Details: 02/02/2026

"Replaced the control board, tested unit on a normal cycle. I watched unit until the first drain in cycle. I told customer to let cycle continue and finish."

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Rochester, New York 14626

Andres V

Job Details: 02/02/2026

"All the knobs are cracked and will not stay on the switch stem, the corner piece on trim also fell off. ; ordrng 5 W11730048 (Knobs)s and 1 W11730060 (Front trim piece)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Pittsford, New York 14534

Trevor

Job Details: 02/02/2026

Customer complaint of a thudding noise as drum rotates. I heard the noise as the drum seam rotates over the rollers. She claims this is noisier than her old dryer which was similar to the new one. Dryer was not level so I level it by lowering the rear feet which would put less pressure on the rollers and drum seam. Advise customer that there will still be a low thud noise but it should not be as loud.; dspstn on spec-tagged invntry: 1 WP279368 ADHESIVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXB01

Near Rochester, New York 14625

Zach L

Job Details: 02/02/2026

"Leak is from dispenser line on freezer door. Unit would need new freezer door to repair leak. Part is discontinued, unable to repair."

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Webster, New York 14580

Zach L

Job Details: 02/02/2026

"Left hinge popping loudly when opened at high temps. Replaced hinges. Heated oven to 500 and opened, no popping sounds."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Rochester, New York 14611

DeVaughn C

Job Details: 02/02/2026

"Control recognized lid is closed, but will not unlock. Conducted power reset, then unit unlocked. Ran diagnostic test. Completed diagnostic test, but would not start normal wash cycle. Control and latch components should be replaced. ; ordrng 1 W11627517 (Control) and 1 W11559688 (Bezel) and 1 W11700916 (Lid latch) and 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Fairport, New York 14450

Trevor

Job Details: 02/02/2026

Ice maker Tray has ice but is not releasing ice. New ice maker needed. Install new ice maker and tested. Unit filled with water and cycled normally.; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Rochester, New York 14615

Andres V

Job Details: 02/02/2026

"Ice maker had E5 error code for bad thermistor, I was able to cycle maker and had it call for water. There was some small cubes in the ice maker bin I did mention to customer that if filter has not been replaced it will cause ice production issues but she stated she just replaced it.; ordrng 1 W11658802 (Ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDFS324SPS0

Near Rochester, New York 14623

Ben H

Job Details: 02/02/2026

The customer complaint was the unit is leaking whenever it drains. I found the water inlet assy was crack so I ordered a new assy shipped to the customer and the customer will install ; ordrng 1 W11535094 (Water inlet assy ( SHIP DIRECT ))

We serviced a

KITCHENAID OVEN

Model KOST100ESS03

Near Rochester, New York 14618

Trevor

Job Details: 02/02/2026

Customer's complaint is that sometimes the oven will read 160 degrees on startup even though it's cold. From there the temp will be unstable. Checked error log and found a F6E0 indicating a communication error between the UI and the control board . Ordering new control board.; ordrng 1 W11179310 (Relay board)

We serviced a

KENMORE DISHWASHER

Model 665.131038902

Near Rochester, New York 14617

Andres V

Job Details: 02/02/2026

Found water valve getting voltage but solenoid does not open up. Replaced the valve and tested unit. Valve opens now and unit fills with water and washes. Unit is working properly. ; dspstn on spec-tagged invntry: 1 W10648041 VALVE

We serviced a

GENERAL ELECTRIC RANGE

Model CES700P4MW2

Near Rochester, New York 14610

Trevor

Job Details: 02/02/2026

Unit 404. Range displaying only a small bracket in the upper left corner. User manual indicates that oven is in sabbath mode. Exit sabbath mode by holding the settings button for 5 seconds. Display returned to normal and is responding to inputs.

We serviced a

GENERAL ELECTRIC WASHER

Model GTW585BSV3WS

Near Rochester, New York 14615

DeVaughn C

Job Details: 02/02/2026

Water accessibility and out of balance error codes stored. Completed tests in diagnostics. Unable to replicate burning smell or water dispensing failure. Unit functioning as designed.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD48EASWWB

Near Rochester, New York 14615

DeVaughn C

Job Details: 02/02/2026

Unit would not heat. All fuses testing good. Discovered drum outlet was not properly mounted to blower housing. Secured outlet thermistor then tested. Unit functioning as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rochester, New York 14616

DeVaughn C

Job Details: 02/02/2026

Customer reports long dry times. Discovered clogged vent system. Removed blockage. Unit functioning as designed.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT535PSRSS

Near Rochester, New York 14609

Trevor

Job Details: 02/02/2026

Dishwasher not turning on. Checked for power at receptacle and there was none. Advised maintenance staff that dishwasher is most likely okay and the problem is no incoming power.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Webster, New York 14580

Zach L

Job Details: 02/02/2026

"No response from start button when pressed. Customer experiencing ghost inputs, unit detecting start button pressed when no one present. Tried calling whirlpool safety while in customer's home, call was unable to connect. Failure caused by bad button on control board. Needs new control board. Customer declined repair.; schdld next appmnt for 2/9 MON !"

We serviced a

KITCHENAID RANGE

Model KFED500ESS06

Near Webster, New York 14580

Zach L

Job Details: 02/02/2026

"Element shorted, needs new right rear element.; ordrng 1 W11171119 (RR element) and 1 W11041453 (Warming zone element)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rochester, New York 14621

Zach L

Job Details: 02/02/2026

"Lid lock failure. Replaced lid lock. Ran full service cycle, all functions working properly.; dspstn on spec-tagged invntry: 1 W11513248 LATCH"

We serviced a

AMANA RANGE

Model AGR4203MNW0

Near Rochester, New York 14608

Trevor

Job Details: 02/02/2026

I knocked on the door several times but no response. Called phone number listed but call goes straight to Vm. Waited 15 minutes and I left a tag on the door. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Pittsford, New York 14534

Ben H

Job Details: 02/02/2026

I went to replace the door and found that the water line connection it not the same on the new door as the old one. I ordered a water tube to correct the issue and rescheduled customer ; ordrng 1 W11581269 (Water tube)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Canandaigua, New York 14424

Ben H

Job Details: 02/02/2026

The customer complaint was the unit doesnt heat. I found the heating element was broken so I replaced it and tested the unit and it works properly ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Canandaigua, New York 14424

Ben H

Job Details: 02/02/2026

I replaced the thermistor and tested the unit and it works properly

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT225SGLWW

Near Rochester, New York 14611

Trevor

Job Details: 02/02/2026

Unit is getting a no fill error even though water is entering into unit. Wiring harness to flow meter checked okay. Ran diagnostics test and unit passed. Ran a regular cycle and the error went away. Retested unit several times to confirm it is functioning normally.

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Rochester, New York 14612

Zach L

Job Details: 02/02/2026

Replaced valve and tested. Unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Canandaigua, New York 14424

Ben H

Job Details: 02/02/2026

Case number 22216435 maintenance had the gas on to the unit and I tested every connection throughly and found no leaks anywhere in the unit. The unit is operating properly with no issues

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Canandaigua, New York 14424

Ben H

Job Details: 02/02/2026

The customer complaint was the unit wouldnt complete a cycle. I found a faulty capacitor so I replaced the capacitor and tested the unit and it works properly ; used 1 W11395618 (CAPACITOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Canandaigua, New York 14424

Ben H

Job Details: 02/02/2026

The customer complaint was the unit doesnt heat. I found the heating element was broken so I replaced it and tested the unit and it works properly ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT550PYR3FS

Near Rochester, New York 14624

Trevor

Job Details: 02/02/2026

Install new control board and door latch but the dishwasher is still not recognizing that the door is closed. Ordering new wire harness next. Need to look up parts for wire harness.; schdld next appmnt for 2/3 TUE !

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Bloomfield, New York 14469

Ben H

Job Details: 02/02/2026

The unit doesnt agitate and I found the clutch isnt communicating with the ACU so both parts will need to be replaced. I also found damage to the lid lock and strike so I ordered new ones; ordrng 1 W11510463 (ACU) and 1 W11700916 (Lid lock) and 1 W11457841 (Strike) and 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Hamlin, New York 14464

DeVaughn C

Job Details: 02/02/2026

Discovered water is leaking from tub ring during spin due to clogged inner basket. Inner basket should be replaced. SR: 22406264; ordrng 1 W11172199 (Inner basket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Honeoye Falls, New York 14472

Ben H

Job Details: 02/02/2026

The customer complaint is the unit doesnt fill with water. I found the wires going to the fill valve were not pushed in all the way and not making proper contact. I corrected the wires and tested the unit and it runs properly

We serviced a

GENERAL ELECTRIC RANGE

Model CGS750P4M3W2

Near Ontario, New York 14519

Andres V

Job Details: 02/02/2026

Customer received only one Ignitor and it was broken they never received the second one. I inspected the box and packaging noticed they never put the Ignitor tip into the foam piece that protects it. I will have to recorder both Ignitors.; ordrng 1 WB28X28781 (Ignitor) and 1 WB13X25633 (Ignitor)

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near Ontario, New York 14519

Andres V

Job Details: 02/02/2026

Found unit leaking from the hot water valve. Valve assembly will need replacing.; ordrng 1 WPW10247306 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rochester, New York 14621

Zach L

Job Details: 02/02/2026

"Frost buildup blocking airflow, causing poor cooling. All functions tested good in service mode. Discussed with customer possible issues with packing freezer that may cause poor airflow and frost buildup. Customer will monitor unit."