Near Rochester, NY 14621
Tanner
Job Details: 10/09/2020
WASHER MAYTAG MHW6630HC0 Q1 no Q2 no Q3 no Complaint of clothes wet at end of cycle. Following stored errors:None.Ran spin in manual diagnostics and machine shakes violently. Tested suspension and discovered shipping bolts had not been removed. Shipping bolts will cause unit to shake violently as unit is not utilizing suspension. Excess shaking will cause unit to halt spinning due to hazard. Ran auto diagnostics without shipping bolts and unit tested good.Verbal signature acknowledged.
Near Irondequoit, NY 14609
Dave
Job Details: 10/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ05 Items freezing in fresh food section . Found some frost build up inside freezer around door . Could be warm air getting into unit . Checked damper operation damper is opening and closing but could be intermittent.Checked ice maker . Ice maker is working as expected . Fresh food thermistor tested good was fresh food when checking thermistor.thermistor read 4.4K freezer was 40 and thermistor read 6.5k tested good . Changed defrost mode to basic from adaptive. Raised freezer temp . Customer will monitor a try to keep things away from back wall.
Near Spencerport, NY 14559
James
Job Details: 10/09/2020
FREEZER WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit developing frost on lh side of freezer and on damper cover. Found door jumped a tooth on rail assembly and not sealing. Removed frost and verified door is sealing. Concern about droning noise from compressor. Noise is Normal operation. Customer is to monitor If frost persists replace rails in freezer. If noise worsens compressor may need replacing
Near Webster, NY 14580
James
Job Details: 10/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Q1 n. Q2 n. Q3 n. Unit not making ice for two weeks and started working again. E2 error. Icemaker passed diagnostics. Customer going to monitor. If problem persists replace icemaker. W11294907. 379.35 total ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
Steve
Job Details: 10/09/2020
DISHWASHER KITCHENAID KDTM354DSS4 S22916 replaced upper racks for separating racks. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14610
Evan
Job Details: 10/09/2020
RANGE WHIRLPOOL WEG750H0HV0 Customer stating that units internal temperature was off and items and coming out undercooked. Ran test preheat to 350. Observed unit while heating. Calibrated unit up 20 degrees and observed temperatures. Unit now maintaining temp as it should. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/09/2020
DISHWASHER MAYTAG MDB9959SKZ0 Replacing drain pump due to original pump impeller becoming jammed due to chopper blade breaking off inside pump. Replaced pump and tested unit. Unit tested good
Near Irondequoit, NY 14622
Evan
Job Details: 10/09/2020
DRYER KENMORE 110.7670269 Customer stating that unit will not heat. Discovered that thermal fuse tested open. Replaced fuse and tested unit. Unit now heating as it should. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Tanner
Job Details: 10/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Started diagnostics cycle. Unit humming but does not fill or run.SR7728999780- Confirmed float switch contacts are working. Measured proper resistance of water valve from control. Started a cycle to measure voltage to valve from control and on this cycle unit functioned properly. May have had a stuck float switch causing no voltage. Float is currently functioning but ordering new float switch as preventative measure.; ordrng 1 WPW10195039 (Float switch)
Near Penfield, NY 14526
Evan
Job Details: 10/09/2020
WASHER WHIRLPOOL MVWB835DW1 Replacing gear case due to bearing inside gear case failing causing unit to sound very loud while in spin. Replaced gear case. Tested unit. Unit tested good
Near Canandaigua, NY 14424
Dave
Job Details: 10/09/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Replaced water valve. Tested unit for leaks no leaks . Unit tested good . Left broken part with customer .
Near Canandaigua, NY 14424
Dave
Job Details: 10/09/2020
50#IM 15' FS KITCHENAID KUIC15NRTS1 Replaced water valve .tested unit . No leaks .tested good.
Near Webster, NY 14580
Steve
Job Details: 10/09/2020
REFRIGERATOR AMANA ATB1935HRW Replaced fresh food section door gasket for ripped gasket.
Near Churchville, NY 14428
Steve
Job Details: 10/09/2020
COOKTOP KITCHENAID KFGS306VSS02 The cooktop was working as a expected on arrival. Tested each burner/ignitor and they all worked as expected. Quoted customer for spark module if problem persists. ; rqstng P&A on 1 WP8286828 (module-spk)
Near Rochester, NY 14612
Tanner
Job Details: 10/09/2020
DRYER MAYTAG MGDC465HW0 Q1 no Q2 no Q3 no Complaint of thumping noise during use. Ran unit with and without garments and could not reproduce noise.Customer will continue to monitor ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK
Near Fairport, NY 14450
Evan
Job Details: 10/09/2020
WASHER MAYTAG MVWB766FW1 Replacing acu and gear case due to acu failing to acknowledge when lid is locked and gear case leaking oil. Replaced gear case. Replaced acu. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Rochester, NY 14608
Evan
Job Details: 10/09/2020
WASHER GE GNW128PSMVVW Customer stated unit would not drain. Discovered that drain hose was clogged. Cleared hose and tested unit. Unit now draining as it should. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 10/09/2020
MICROWAVE WHIRLPOOL WMHA9019HV1 Customer stating that unit is failing to heat and fan would not drip running. Discovered error code f4e1 for relay error. Tested all components. Discovered convection heater is relay is stuck open. Ordering control ; ordrng 1 W11186035 (CONTROL )
Near Pittsford, NY 14534
Dave
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDT920SADM3 Wash pump had failed needs new sump WPW10671942 . House is a new build . Customer has certificate of occupancy. They moved in on September 18 2020 . Ordering pump; ordrng 1 WPW10671942 (sump and motor assy)
Near East Rochester, NY 14445
Dave
Job Details: 10/09/2020
MICROWAVE WHIRLPOOL WML75011HZ7 No show . Left door tag .; saved tckt
Near Webster, NY 14580
James
Job Details: 10/09/2020
HOOD VENT WHIRLPOOL UXD8636DYS2 Q1 n. Q2 n. Q3 n. Unit stops mid way up. Removed motor assembly and inspected. Motor overheated and is very weak. Inspected linkages. Need motor. Replaced motor. Lower linkage screw broke off inside linkage upon removal. Need linkage and screw. Not charging for damaged parts. ; ordrng 1 WPW10421280 (arm-motor) and 1 WPW10422764 (screw)
Near Bloomfield, NY 14469
Dave
Job Details: 10/09/2020
COOKTOP JENN AIR JIC4536XS00 Unit not turning on . Found the module W10885135 was burned called techline SR 7729003487 . Techline had me check compatibility with oven below which was good .said to replaced modules . Replaced module and Ui but the one module is still needed . Schedule when part comes in .; schdld next appmnt for 10/19 MON !
Near Pittsford, NY 14534
Steve
Job Details: 10/07/2020
WASHER WHIRLPOOL MHW5500FC1 Found bolt on motor broken. Ordering bolt. ; ordrng 1 W11253212 (BOLT)
Near Rochester, NY 14610
Evan
Job Details: 10/07/2020
WASHER GE WSSH300G0WW Installed motor control due to unit failing to engage into spin. Once installing motor control control began to flicker and then shut off. Could not get control to respond once this happened. Ordering control ; ordrng 1 WH22X30717 (CONTROL )
Near Rochester, NY 14618
Evan
Job Details: 10/07/2020
WASHER WHIRLPOOL MHW8630HC0 Customer stated that unit has stopped squealing but detergent is not dispensing properly. Referring to service pointer W11446112. Pointer refers too ACU failing to regulate amount of soap going in for each load. Ordering acu ; ordrng 1 W11322884 (ACU)
Near Rochester, NY 14607
Evan
Job Details: 10/07/2020
OVEN FRIGIDAIRE LGGF3043KFR Replacing ignitors due to ignitors failing to spark replaced ignitors for issue but unit still will not spark. Ordering spark module ; ordrng 1 5304508269 (MODULE SPARK )
Near Fairport, NY 14450
Steve
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Ordering slides and gasket for freezer door not closing and causing frost on rails. ; rqstng P&A on 1 W10436252 (frz door gasket(blk)) and 2 W11265130 (SLIDE)s
Near Canandaigua, NY 14424
Dave
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Right hand door has failed and the hinge has came through . Unit needs new door . Ordering door LW10858417; rqstng P&A on 1 LW10858417 (dor-fip)
Near Pittsford, NY 14534
Steve
Job Details: 10/07/2020
OVEN JENN AIR JJW3830IL00 "Sr# 7728982877Found F6E4 communications error. ACU and ui already replaced in February. Called tech line. Ordering ACU, ui, harness. And upper fan.; ordrng 1 W11216658 (SIGNAL HARNESS) and 1 W11248652 (COOLING FAN UPPER) and 1 W11449114 (UI)"
Near Spencerport, NY 14559
James
Job Details: 10/07/2020
DISHWASHER MAYTAG MDB8959SKZ0 Q1 n. Q2 n. Q3 n. Unit not draining. Found chopper broken in pump. Need pump. ; ordrng 1 MDB8959SKZ0 (PUMP)
Near Rochester, NY 14610
Evan
Job Details: 10/07/2020
VAN FORD TRANSIT CONNECT Dropping off van
Near Irondequoit, NY 14622
Evan
Job Details: 10/07/2020
WASHER MAYTAG MVWX500XW0 Assisting TR
Near Spencerport, NY 14559
James
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Unit froze over again since last visit. Found ice frozen on bottom of ice bin, but not on top. Dispenser misaligned, allowing air to get into freezer and cause frost. Adjusted dispenser. Refund for icemaker. Subtract labor from part refund. ; ordrng 1 WP2180224 (guide-ice)"
Near Rochester, NY 14617
Evan
Job Details: 10/07/2020
OVEN WHIRLPOOL WEG750H0HZ0 Customer stating that unit will not run bake cycle. Discovered with techline that bake relay is stuck open. Ordering control....Sr:7728986818; ordrng 1 W11205353 (CONTROL )
Near Irondequoit, NY 14622
Tanner
Job Details: 10/07/2020
WASHER MAYTAG MVWX500XW0 "Q1 no Q2 no Q3 no Installed motor. Calibrated unit. Tested via auto diagnostics, manual diagnostics and ran full drain spin cycle. Unit spinning appropriately. No stored errors.Verbal signature acknowledged."
Near Fairport, NY 14450
Dave
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE505W0HW2 Found the control that was shipping was the color black and not white . Black Control is completely different and had regular self clean and not steam clean . Ordering another board W11314393; ordrng 1 W11314393 (cntrl-elec)
Near Fairport, NY 14450
Tanner
Job Details: 10/07/2020
WASHER WHIRLPOOL WTW5550XW2 Q1 no Q2 no Q3 no Replaced ACU and Actuator. Calibrated unit. Tested via auto diagnostics. Unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
Near Fairport, NY 14450
Tanner
Job Details: 10/07/2020
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of Intermittent control panel. Shuts off during cycle. Noise during spin. Following stored errors:F0E3 overloadF5E1 lid switch fault F8E6 water hazard Ran auto diagnostics cycle. Lid locks however is not indicated on UI. If ACU not sense lid lock unit this can cause F8E6 error which will disable wash cycle due to potential hazard. When in spin unit makes bearing rub sound. Can be heard while hand spun as well. Staining on bottom of rotor appears to be gearcase oil.Tested power supply via outlet tester and tested good. Quoted customer for gearcase and ACU. Customer will be reaching manufacturer due to dissatisfaction.
Near Scottsville, NY 14546
Steve
Job Details: 10/07/2020
WASHER MAYTAG MVWB766FW1 Console is randomly unresponsive. Customer showed video of it not responding. Ordering ui; ordrng 1 W11135391 (CONSOLE)
Near Ontario, NY 14519
Tanner
Job Details: 10/07/2020
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Replaced ACU. Tested unit via timed dry and unit tested good.Verbal signature acknowledged.
Near Rochester, NY 14605
Evan
Job Details: 10/07/2020
DRYER WHIRLPOOL WED7500GC0 Replacing all parts listed due to door failing to stay shut during cycle. Replaced all parts. Tested unit. Unit tested good
Near Irondequoit, NY 14609
Evan
Job Details: 10/07/2020
RANGE KITCHENAID KSDG950ESS2 Replacing wiring harness due to unit not operating downdraft fan on high setting. Replaced harness tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Replaced dispenser door for not closing. The dispenser tests good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14612
James
Job Details: 10/07/2020
WASHER WHIRLPOOL WTW4855HW1 Q1 n. Q2 n. Q3 n. Hot water Fault. Checked hoses and valves passed diagnostics. Thermistor was 40ohm at 85 degrees. Replaced control and lock then calibrated. Ran spin cycle successfully. Customer is to monitor. If problem persists replace valve.
Near Hilton, NY 14468
James
Job Details: 10/07/2020
WASHER WHIRLPOOL MVWB835DW1 Parts auth. Msqoq00ap1Q1 n. Q2 n. Q3 n. Unit leaking water and bearing grease underneath gearcase. Gearcase has failed. Replaced gearcase and calibrated. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Fairport, NY 14450
Steve
Job Details: 10/07/2020
STACKED LAUNDRY WHIRLPOOL WFC8090GX0 Replaced front panel and door for dent on panel on arrival and scratch on door preventing the user interface from responding.
Near North Chili, NY 14514
Steve
Job Details: 10/07/2020
DISHWASHER GE GDT530PSD4SS Replaced drain pump For bad bearing in pump. The pump tested good
Near Brockport, NY 14420
James
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 Replaced pump and tested.
Near Victor, NY 14564
Dave
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDPM604KPS0 found the mount that holds the sump in place was not correct and vibrating on floor . Adjusted the mount tested unit . Tested good.
Near Irondequoit, NY 14622
Evan
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Replacing door due to units original door being delivered with scratches. Replaced door. Unit tested good
Near Rochester, NY 14626
James
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE505W0HB2 Door glass fell out. Broiler drawer not opening. Door hits drawer when open. Rh foot broken. Both side panels dented. Frame bent. Called tech line. 7728984063Non repairable Tracie.l.lassiter@store.lowes.com
Near Rochester, NY 14615
James
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT750SAHVO Replaced parts and tested. Ran unit with clear door and spray arms rotating properly. Found no leaks. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
Dave
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Ui in drawer not functioning found the board was not in the right position in the bracket and when the button was touched was not responding. UI tests good now . Found the drain tube in freezer was plugged . Cleared drain tube . Found ice built up under fresh food evap from drain tube being plugged . Defrosted that . Unit is now working as expected
Near Rochester, NY 14618
Dave
Job Details: 10/07/2020
COOKTOP JENN AIR JGS1450DS0 Replaced console for stuck key error codes and buttons not working .tested unit in auto test . Tested good .
Near Scottsville, NY 14546
Dave
Job Details: 10/03/2020
DRYER MAYTAG MDE3706AYW "Tension pulley is squeaking . Ordering tension pulley . Going to replace rollers and belt as well . Left parts at customers. ; ordrng 1 WP37001287 (bracket), dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT"
Near Bloomfield, NY 14469
Steve
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Compressor will not start. Put a tester start device on unit and same result. Ordering compressor. ; rqstng P&A on 1 W10233961 (compressor) and 1 WPW10143759 (DYE DRIER)
Near Rochester, NY 14626
James
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Crisper endcap broken. Need part. Freezer door not closing. Defrosted and greased rails now door is closing properly. ; ordrng 1 W10874836 (endcap)
Near Canandaigua, NY 14424
Steve
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRF532SMHB00 Found top right side of freezer door not sealing. Ordering gasket and slides. ; rqstng P&A on 2 WPW10120018 (slide rail (frz))s and 1 WPW10436250 (gasket-fip)
Near Rochester, NY 14610
Dave
Job Details: 10/03/2020
DISHWASHER KITCHENAID KDFE104DWH2 Wash motor is failing and not turning on . Tapped wash motor and it started right up . Motor is seizing . Sump needs to be replaced . Ordering part . . Customer is paid in full ; ordrng 1 WPW10605057 (pump and motor assy)
Near Rochester, NY 14622
Tanner
Job Details: 10/03/2020
DRYER MAYTAG GEW9250PW1 Q1 no Q2 no Q3 no Complaint of no heat. SR7728957477- operating thermistor and heater element tested open. Advised heat will not turn on if thermistor is open. Broken element will also cause no heat. ; ordrng 1 3387747 (Element) and 1 WP8577274 (Thermistor)
Near Rochester, NY 14618
Dave
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Temperature in freezer is 0 and set at 2 . Temperature in fresh food section is 32 but set at 42 . Door gaskets are sealing . Tested thermistors in diagnostics they tested good . Ran test 3 to check damper and fan . Damper is working but fan was not turning on . Checked for power going to fan . No power . Turned off a complete times . Fan started working again . Order control and UI . Need unplugged unit and plugged back in . On return visit check temperatures and ohm out thermistors . ; ordrng 1 W11043763 (cntrl-elec) and 1 W11269232 (panel-ui)
Near Rochester, NY 14616
James
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Q1 n. Q2 n. Q3 n. Unit not dispensing due to ice bin freezing. Suspect ice wedged dispenser door open. Removed frost buildup and tested. Unit functions properly.
Near Rochester, NY 14617
James
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL KUDS30IXBT9 Q1 n. Q2 n. Q3 n. Door handle broken and allowed tab to break off control panel. Put unit together and it began functioning. Need door handle and control panel. Customer opted not to repair. WPW10500174 125.00W10195655 45.00Sh 15Labor 76.40
Near Henrietta, NY 14467
Steve
Job Details: 10/03/2020
WASHER WHIRLPOOL WTW8800YC1 Tested washer in diagnostics and in regular wash. Could not locate water leak. Turned water pressure down and customer is going to monitor. Quoted for water valve. ; rqstng P&A on 1 W10853723 (valve)
Near Rochester, NY 14617
James
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Q1 n. Q2 n. Q3 n. Unit not washing. 116v to pump. Need pump. Customer opted not to repair. WPW10671941
Near Penfield, NY 14526
Dave
Job Details: 10/03/2020
WASHER MAYTAG MVWC565FW2 F7E6 motor fault error F7E7 unable to reach target RPM. Called techline SR 7728956894 . Ohm out motor . Motor was good tachometer tested good . techline said to replaced main control . Ordering control .; ordrng 1 W11399433 (Control)
Near Spencerport, NY 14559
James
Job Details: 10/03/2020
DISHWASHER MAYTAG MDB8959SKW0 Replaced pump assembly and tested. Found no leaks. Unit functions properly.
Near Hamlin, NY 14464
James
Job Details: 10/03/2020
DISHWASHER GE GSD2230FOOWW "Q1 n. Q2 n. Q3 n. Unit not draining. Found water leaking from sump where drain actuator goes through, and leaking onto drain solenoid. Pump has been discontinued."
Near Penfield, NY 14526
Tanner
Job Details: 10/03/2020
DISHWASHER KITCHENAID KDPE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Motor barely moves water. No stored errors after multiple tests. Confirmed voltage to motor circuit. Quoted for motor sump assembly. Customer researching replacement options before making repair.Verbal signature acknowledged
Near Rochester, NY 14612
James
Job Details: 10/03/2020
DISHWASHER KITCHENAID KDTE404DSS0 Replaced all rack sliders and tested. One year warranty on repair.
Near Rochester, NY 14626
James
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Shelf slider came off from shelf. Reinstalled slider. Tabs that hold slider on are defective and allow shelf to drop off. Recommend replacing shelf assembly. Customer has 5 year extended warranty. Customer needs to contact warranty company
Near Irondequoit, NY 14622
Tanner
Job Details: 10/03/2020
WASHER MAYTAG MVWX500XW0 Q1 no Q2 no Q3 no Could not replace motor due to incorrect part motor in box. Correct part was ordered. Wrong part in box.; ordrng 1 W10836348 (Motor)
Near Rochester, NY 14611
Tanner
Job Details: 10/03/2020
WASHER MAYTAG MVWC465HW0 "Q1 no Q2 no Q3 no Complaint of no spin. Following stored errors:F7E1 basket speed faultF8E1 long fill.Tested hot and cold valves and tested good. Ran unit in high spin and immediate and constant screeching. Looked under machine and found corrosion on both motor pulley and gear case pulley. Gearcase oil present on motor cover. Ordering new gearcase, motor, and lower drive parts.; ordrng 1 W11239857 (Belt) and 1 W10832724 (Motor) and 1 W10721967 (Splutch kit) and 1 W11454372 (Gearcase), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Rochester, NY 14626
James
Job Details: 10/03/2020
DRYER WHIRLPOOL WED4900XW2 Q1 n. Q2 n. Q3 n. Unit squeaking. Found roller seized. Replaced dryer repair kit and tested. Unit functions properly. One year warranty on repair. ; used 1 4392065 (REPAIR KIT) from stock
Near Rochester, NY 14618
Dave
Job Details: 10/03/2020
WASHER MAYTAG MVWB766FW1 "F5E1 lid lock error code F3E2 inlet thermistor error . Replaced lid lock and water valve . Calibrated unit . Tested in auto diagnostics. Unit tested good .unit has five year parts and labor warranty .; dspstn on spec-tagged invntry: 1 W11165546 VALVE , used 1 W10810403 (LID LOCK ASSY) from stock"
Near Brighton, NY 14620
Dave
Job Details: 10/03/2020
DISHWASHER KITCHEN AID n/a Customer had just installed new garbage disposal . Plugged was not knocked out . Removed knock out and tested unit .unit drained . Tested good in diagnostics. Cleared error codes .
Near Webster, NY 14580
Tanner
Job Details: 10/03/2020
WASHER MAYTAG MVWB755DW0 Q1 no Q2 no Q3 no Replaced wash plate. Tested unit and unit tested good.Verbal signature acknowledged
Near Webster, NY 14580
Tanner
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL WDT970SAHB0 "Q1 no Q2 no Q3 no Complaint of no drain. Drain pump does not run. Measured 120VAC to drain pump. Control sending power, device has failed. Replaced drain pump. Tested unit and unit tested good."
Near Mendon, NY 14506
Steve
Job Details: 10/03/2020
DRYER GE GTD42EASJ2WW The dryer is heating as expected. good airflow out the vent. Tested vent with vent tester abs vent tests good for all dryers. Cleaned lint filter in case fabric softener is building up on screen. Found a small tear in filter screen. Customer is going to replace.
Near Webster, NY 14580
Dave
Job Details: 10/03/2020
RANGE ELECTROLUX EW30IS65JSB Replaced control that has the display . Tested unit . Tested good . No error codes when I arrived .
Near Pittsford, NY 14534
Steve
Job Details: 10/03/2020
DISHWASHER KITCHENAID KUDE60FVSS0 Auto er started the ui was unresponsive for a few weeks and then started working again. Tested dishwasher in diagnostics and it passed all tests. Customer is going to monitor.
Near Rochester, NY 14621
Dave
Job Details: 10/03/2020
RANGE WHIRLPOOL SF315PEMW1 Hinges are no longer available and unit needs new hinges for hyper extension.
Near Penfield, NY 14526
Steve
Job Details: 10/03/2020
DRYER WHIRLPOOL WED4850HW0 Replaced door switch for dryer not starting. The dryer tests good
Near Rochester, NY 14625
Steve
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced compressor and evaporator for not cooling. The refrigerator is cooling as expected now. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14624
Dave
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL KDFE104HWH0 found some debris inside the spray arms . Removed debris and tested unit .tested good . Heater is working . Gave best tips on cycles and soap . Unit tested good . No error codes .
Near Rochester, NY 14611
Dave
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 41 in fresh food section when set to 37 . 24 in freezer and set to -5 . Found the UI board in the left hand drawer was not working . Unplugged UI . Customer will monitor. Customer wants drip tray. Ordering tray and sending to customer. If problem persists order WPW10143759 UV drier . W10913906 coupler . 876765 tube kit . W10832994 compressor. WPW10608485 frz evap W11116006 fresh food evap and thermistor W10316760 for fresh food . All parts but thermistor are covered under warranty of unit . ; ordrng 1 W10875578 (tray-drip . Direct ship to customer)
Near Hilton, NY 14468
James
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDFE104DBL5 Q1 n. Q2 n. Q3 n. Unit has extended warranty with whirlpool service plans. Pump not functioning. Open winding in pump. Need pump assembly. ; schdld next appmnt for 10/16 FRI 8-11
Near Rochester, NY 14620
Tanner
Job Details: 10/02/2020
DRYER MAYTAG MED7230HW0 Q1 no Q2 no Q3 no Complaint of no heat. F1E1 error.Following stored errors:F3E2 open or shorted moisture sensorRan unit and unit is heating on timed dry.Ordering new ACU and moisture sensor.; ordrng 1 W11420136 (ACU) and 1 WP3387223 (Sensor) and 1 WPW10298258 (Sensor harness)
Near Pittsford, NY 14534
Steve
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Found piece of plastic broken inside filter housing causing filter to not come out. Found that while testing new house ping it is leaking. Ordering another housing. ; ordrng 1 W10844267 (housing)
Near Webster, NY 14580
Tanner
Job Details: 10/02/2020
DRYER WHIRLPOOL WED9200SQ0 "Q1 no Q2 no Q3 no Complaint of no start. Attempted to start unit and received F01 error. Per tech sheet their is no troubleshooting for this error. Advised to replace control. Confirmed 240VAC. Power cycled unit, no success. Ordering new ACU.; ordrng 1 WPW10110641 (ACU)"
Near Pittsford, NY 14534
Dave
Job Details: 10/02/2020
DISHWASHER JENN AIR JDB8200AWP0 "Control and wire harness are burnt . Called techline SR 7728945980 . Ohm out heating element. Ohms out good . Techline said to replace wire harness and control because of thermal event . Transferred to safety . Auth code PL L is for diagnose JSO6HSOWPL1; ordrng 1 W10473198 (cntrl-elec) and 1 WPW10434865 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14624
Steve
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDW06 Found freezer was 16 degrees with poor frost pattern. Customer also stating that fresh food section is freezing. Ordering evaporators ; ordrng 1 W10836706 (evaporator) and 1 W10841140 (adhesive) and 3 W10896677 (coupler)s and 3 W10896689 (coupler)s and 3 W10897193 (coupler)s and 1 W10898074 (sealant) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Rochester, NY 14609
Dave
Job Details: 10/02/2020
REFRIGERATOR MAYTAG MFI2569VEB Ice maker fill tube crack on top causing leaking . Customer wants new filter as well because of poor water flow . Ordering fill tube and filter . ; ordrng 1 W11415785 (Ice maker fill tube) and 1 EDR4RXD1 (water filter)
Near Rochester, NY 14619
Evan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFE505W0HW1 Customer stating unit was producing black smoke. Discovered that L1 terminal had burned up on terminal block causing issue. Terminal block will need to be replaced. Ordering terminal block and harness ; ordrng 1 W11416047 (HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )
Near Rochester, NY 14616
James
Job Details: 10/02/2020
WASHER MAYTAG MHW5630HW0 Q1. N. Q2 n. Q3 n. Unit leaking. Found bellows torn. Need bellows ; ordrng 1 W11314648 (bellow)
Near Fairport, NY 14450
Dave
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Freezer fan not running in diagnostics. . Freezer fan is dc power and could short the refrigerator. Ordering new fan .; ordrng 1 WPW10514110 (motor evaporator)
Near Rochester, NY 14626
Steve
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW9150WW00 Found water had leaked at the door. Found some debris on bottom of glass that may have broken seal. The weep holes in the bellow were also plugged. I cleaned them out. If problem persists order bellow. Quoted for repair. ; rqstng P&A on 1 WPW10381562 (bellow)
Near West Henrietta, NY 14586
Steve
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW6620HC0 Ordering motor and dispenser for leaking. ; ordrng 1 W11354541 (STATOR MOTOR) and 1 W11465532 (DISPENSER)
Near Rochester, NY 14621
Evan
Job Details: 10/02/2020
MW-HOOD COMBO MAYTAG MMV4205DS4 Customer stated that unit will not run and interior light will not function. Discovered that door switches are causing issue. Replaced switches with updated interlocks. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Rochester, NY 14621
Evan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer stating that left side of door is coming detached when unit is heating. Discovered that adhesive strips on door are causing issue. Used high temp adhesive to reconnect door with panel. Could not replicate issue once doing so. Unit tested good