Near Geneseo, NY 14454
Steve
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed ice bin for not pushing ice out to dispenser properly.
Near Rochester, NY 14617
Tanner
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Q1 no Q2 no Q3 no Complaint of FC door not closing and frost. Tested door and door catches bottom of cabinet. Door hinge is bent causing unit not to close properly.; ordrng 1 WP2166037 (Hinge) and 1 WPW10300065 (Top bracket)
Near Webster, NY 14580
David
Job Details: 07/21/2020
OVEN DOUBLE MAYTAG CWE550 Repaired wire to bake element and replace bake element due to unit not heating. Unit tested good after installation.
Near Rochester, NY 14626
James
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced icemaker and ice bin. Found soot all over fresh food liner and in ceiling. Could not find cause and unit is cooling properly. Customer is to monitor if ice quality problems persist.
Near Webster, NY 14580
David
Job Details: 07/21/2020
REFRIGERATOR GE PFSS5RKZASS New fan motor did not solve issue. Fan still will notRun. Ordering control ; ordrng 1 WR55X11098 (Control)
Near Penfield, NY 14526
Evan
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Customer stating that unit is not drying dishes properly. Checked for error codes. No codes were present. Ran diagnostic cycle to confirm heater was functioning. Heater tested good. Discovered rinse aid dispenser is empty this is causing issue. Filled dispenser for customer with rinse aid sample. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
Near Livonia, NY 14487
Steve
Job Details: 07/21/2020
RANGE WHIRLPOOL MGR6600FZ1 Replaced manifold for gas valves not in straight line causing two valve to not operate properly. The range tested good.
Near Rochester, NY 14623
Dave
Job Details: 07/21/2020
DISHWASHER GE GDF520PGJ2WW Complaint is the dishwasher doesn’t drain at the end of the cycle. Tested drain pump tested good . Unit has no error codes . Status LED light on control board is 1 flash which means normal . Drain tube for unit is very long . Goes down to the basement across and back up to disposal . Spoke with customer about shorting drain tube . Called G.E. techline said that unit is working will need to fix drain tube . Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 07/21/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 Replacing evaporator heater with thermistors due to thermistor not maintaining correct temperature and telling cooling fan for freezer when to run and not to run. Replaced harness. Customer to monitor to see if issue persists.
Near Webster, NY 14580
Evan
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replacing Led module in fridge and freezer sections due to modules not illuminating. Replaced modules. Also cycled ice maker to confirm unit was making ice. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT
Near Brockport, NY 14420
James
Job Details: 07/21/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Unit not powering on without tripping circuit breaker. Found mounting nut bent, allowing bolt to contact filter board. Fixed mounting bolt and nut and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14624
Dave
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Unit is dispensing water very slow . Took water filter out . Went and closed saddle valve all the way and reopened . Water pressure to unit is now working as expected . Ice maker was not working . Found the ice maker was jammed with ice Removed and cycled ice maker . .unit tested good .
Near Webster, NY 14580
Evan
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Replacing ice maker due to unit failing to produce ice or run harvest cycle. Replaced ice maker. Ran fill test 45 to confirm valve function and then ran test 56 to confirm harvest cycle function. Unit tested good.
Near Rochester, NY 14617
David
Job Details: 07/21/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LS1 Unit has been cooling intermittently due to a failing defrost thermostat. Ordering thermostat.; ordrng 1 242046001 (Thermostat)
Near Rochester, NY 14616
Tanner
Job Details: 07/21/2020
DRYER WHIRLPOOL WED8500DC4 Q1 no Q2 no Q3 no Complaint of intermittent operation. Unit will complete cycle even though garments are wet. Following stored errors:F4E3 low airflow.Vent tested unit and unit tested poorly. Poor venting will affect dryer performance.Measured power at block and measured 208.9 VAC. SR7728369923- techline advised once power drops below 208 VAC that unit will not operate. Number of circumstances can cause voltage fluctuations and if it’s below 208 machine will not operate and element will not heat also causing poor performance. Referred customer to electrician/building management.
Near Rochester, NY 14616
David
Job Details: 07/21/2020
REFRIGERATOR KENMORE 106.7300251 Customer is experiencing a defrost issue caused by a failing thermistor. The thermistor is terminating the defrostCycle early causing ice to build up near the freezer fan. Ordering defrost sensor ; ordrng 1 WPW10383615 (Defrost sensor)
Near Irondequoit, NY 14617
Tanner
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Replace inner door. Tested unit and unit did not leak.Verbal signature acknowledged.
Near Rochester, NY 14621
Tanner
Job Details: 07/21/2020
WASHER WHIRLPOOL MVWB835DC3 Q1 no Q2 no Q3 no Replaced water valve assembly. Tested unit and unit tested good.Verbal signature acknowledged.
Near Canandaigua, NY 14424
Steve
Job Details: 07/21/2020
DISPOSER KITCHENAID KBDS100T Replaced disposal for batch switch intermittently not turning disposal on. The disposal tests good.
Near Rochester, NY 14619
Dave
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW8040DW4 Spanned nut is loose to basket and gearcase . Looks like spanner nut is seized . Trying to take it off and the gearcase would spin . Customer is going to try and get nut off . May need gear case and new spanner nut .
Near Pittsford, NY 14534
Dave
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked temperatures in freezer 0 degrees . Ohm out ice box thermistor was within range of temperature that was inside . Ice box fan is working . Ice maker cycled in harvest test . Ice maker has no error codes . Called techline SR 7728373362 ? . Checked voltage going from control board to ice maker . Pink and tan wires should have had 5 volts dc . It was jumping around . Found frost on the back wall of unit by ice maker . Techline suggested kit W10864519 to fix frost . Unit needs main control. . Doesn’t want the adapter ; ordrng 1 WPW10675033 (cntrl-elec)
Near Churchville, NY 14428
David
Job Details: 07/21/2020
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit was throwing and I 20 error code. Removed and reinstalled pressure sensor that was installed previously pressure sensor did not have any buildup inside. Uninstall the unit to check for kinked hoses. Found unused shims underneath the unit pinching drain hose and waterline. Remove shims and reinstalled unit flat on the floor. Ran unit for 15 minutes with no issues. Customer to monitor for errors
Near Webster, NY 14580
Dave
Job Details: 07/21/2020
WINE COOLER WHIRLPOOL KUWS24RSBS03 Unit has no refrigerant. Compressor is running . Unit would need new evaporator but that part is not a serviceable part can not even order it. Customer will look into new unit
Near Rochester, NY 14605
James
Job Details: 07/21/2020
FREEZER FRIGIDAIRE FFFU14M1QW Replaced thermostat customer is to monitor
Near East Rochester, NY 14445
Dave
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Unit is not cooling . Needs evap . Refrigerant leaked out . Needs new compressor for burning itself out .customer is going to call whirlpool. To see if they can get coverage. If so order parts W11125124 compressor . Evap W10858281. UV drier Wpw10143759 . Process tube w10913906
Near Brighton, NY 14610
James
Job Details: 07/21/2020
FREEZER AMANA AZF33X16DW00 Replaced thermistor and defrosted evap. Customer is to monitor. One year warranty on repair.
Near Irondequoit, NY 14609
James
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced watertube and tested dispenser and icemaker with reservoir exposed. No leaks found. Unit functions properly.
Near Fairport, NY 14450
Tanner
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW4 "Q1 no Q2 no Q3 no Complaint of unit not finishing wash cycle. When going into drain and spin will grind and then stop then proceed into a never ending wash cycle. Only way to stop is for customer to force cancel or unplug.F3E2 inlet thermistor errorNo other stored errors:Took many attempts for unit to enter diagnostics. Completed service diagnostics cycle however spin did not reach desired speed. When trying to start drain and spin unit would initially not allow that selection. During drain and spin drain pump would go on and off out of sequence. When in high spin unit sounded correct. Inspected underneath unit and found rotor was missing bolt to secure to stator. Removed rotor and rotor had oil on it and oil on bottom of gearcase assembly. Ordering new control board, water inlet, and gearcase.; ordrng 1 W11429620 (ACU) and 1 W11393685 (Gearcase) and 1 W10734521 (Spring assembly), used 1 W11165546 (Water inlet) from stock"
Near Rochester, NY 14621
Evan
Job Details: 07/21/2020
WASHER GE WSLP1500HWW Customer stating unit is leaking instantly when filling. Discovered water was coming from drain pump filter cap not being fully tightened. Reseated cap and tightened. Ran test cycle. Unit now draining as it should. Unit tested good
Near Irondequoit, NY 14617
Steve
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MFF2258VEM8 Found evap fan not running. Ordering fan. ; ordrng 1 WPW10128551 (evaporator fan motor)
Near Rochester, NY 14610
Steve
Job Details: 07/21/2020
OVEN JENN AIR JGRP430WP01 Found F1E1 appliance manager error. Ordering appliance manager; ordrng 1 W10888661 (cntrl-elec)
Near Rochester, NY 14621
Evan
Job Details: 07/21/2020
WASHER WHIRLPOOL MHW6000XR0 Replacing motor control due unit failing to engage into spin. Replaced MCU ran diagnostic cycle to confirm function. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 07/21/2020
COOKTOP TAPPAN 14-3089-00 Customer stated that valve will not turn and knob is damaged. Discovered that plastic inside knob has cracked causing issue. Was able to repair knob well enough to function burner. Valve that is stuck tech was able to free with pliers but it’s still very tough to turn. Was able to get burner to operate. Knob and valves are no longer available due to age of unit. Collecting service call fee
Near Webster, NY 14580
James
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control panel and tested. Unit functions as designed
Near Victor, NY 14564
Steve
Job Details: 07/21/2020
REFRIGERATOR GE PFSS6PKXASS Found fresh food section evaporator defrost drain was plugged. Freed plugged drain and added foil tape to pan so water can run freely to drain due to corroded drip pan.
Near Irondequoit, NY 14617
Steve
Job Details: 07/21/2020
DISHWASHER JENN AIR JDB9000CWP3 Replaced upper rack adjusters for broken tabs causing rack to fall. ; used 2 WPW10546503 (ADJUSTER) from stock
Near Pittsford, NY 14534
Steve
Job Details: 07/18/2020
OVEN WHIRLPOOL WOS72EC0HV01 Found connection fan was loose. Tightened fan blade. The unit was smoking on use. It is the first time heating. Let it run for half hour. Pulled oven out and inspected all the connections in the back including junction box. Everything looked good. Customer is going to let it heat for about an hour.
Near Rochester, NY 14618
Steve
Job Details: 07/18/2020
DISHWASHER KITCHENAID KDPE334GPS0 Replaced both upper rack tracks for binding when closing. Bent in the upper basket left side for adjuster rubbing on door gasket. The dishwasher tests hood. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near East Rochester, NY 14445
Steve
Job Details: 07/18/2020
WASHER MAYTAG MVWC465HW2 Found long fill error code. Removed water supply and and reinstalled. The waster is coming in good now. Tested and it passed all tests. The washer tests good.
Near Victor, NY 14564
Steve
Job Details: 07/18/2020
COOKTOP GE PP912SM2SS Replaced right front burner switch for broken knob.
Near Rochester, NY 14605
Evan
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Helping TR
Near Rochester, NY 14605
Evan
Job Details: 07/18/2020
RANGE FRIGIDAIRE FFEF3011LWF "Customer stating burners are sparking while in use. Upon inspection discovered receptacles are making contact with each other causing short. Replaced receptacles for both burners on right side. Also replaced element. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE , used 1 330031 (RECEPTACLE) from stock"
Near Rochester, NY 14624
Evan
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Customer stated that unit was leaking from door. Checked for codes no codes present. Ran diagnostic cycle and discovered that unit is oversudsing. Customer is using liquid soap and rinse aid tablets. Advised customer to use pods and liquid rinse aid for better results this will cause unit not to suds. Unit itself tested good
Near Rochester, NY 14620
Evan
Job Details: 07/18/2020
DISHWASHER MAYTAG MDB6100AWW Customer stated unit would not run cycle. Discovered that wash motor was dead. Confirmed motor was getting voltage. Motor is NLA from distributor. Collecting service call fee ; dspstn on spec-tagged invntry: 1 8193762 FUSE and 1 W10402110 FUSE
Near Pittsford, NY 14534
Evan
Job Details: 07/18/2020
WASHER MAYTAG MVWC465HW2 Customer stated unit is producing noise while in spin. Checked for error codes. No codes present. Ran test cycle. Discovered that pulley was beginning to rub on belt guard due to cam nut being loose. Tightened cam nut and tested unit again. Could not replicate noise after doing so. Unit tested good
Near Canandaigua, NY 14424
Dave
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KRFF300ESS Unit is making no noise . Unit is running as expected . Customer will try to take a video of unit while making noise. Checked damper operation tested good . Compressor sounds good . Did find door gasket on freezer had a little gap . Heated up . Door gasket is now sealing . Unit tested good .
Near Pittsford, NY 14534
Dave
Job Details: 07/18/2020
DISHWASHER KITCHENAID KDTM504EPA0 Replaced wash sump . Tested unit . Tested good . Heater is working and lower spray arm is spinning .
Near Rochester, NY 14610
Dave
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMHV01 Freezer door not shutting . Found the door was miss aligned . Made adjustments to rails . Defrosted inside the freezer . Tested unit tested good . Door is now sealing as expected
Near Rochester, NY 14620
Dave
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Fresh food evaporator drain tube . Was frozen in the tray . Defrosted and made sure that the drain was working . Changed defrost mode to 8 hr from adaptive . Changed water filter and reset . Unit tested good .
Near Rochester, NY 14620
Evan
Job Details: 07/18/2020
DRYER GE GTD42EASJ2WW "Replacing terminal block and cord due to unit burning up at L1 of terminal block. Replaced cord and terminal block but unit still would not run. Discovered door switch was testing open. Jumped out door switch so customer can use unit until technician returns. Ordering door switch. Balance of $131.49 due upon return visit ; ordrng 1 WE04X28977 (DOOR SWITCH ), dspstn on spec-tagged invntry: 1 TJ5655 CORD-5' 3w"
Near Rochester, NY 14606
Tanner
Job Details: 07/18/2020
WASHER WHIRLPOOL WFW7540FW0 Q1 no Q2 no Q3 no Replaced pressure hose and switch. Tested unit by starting wash cycle and unit filled correctly and advanced to wash. Unit tested good.Verbal signature acknowledged
Near Irondequoit, NY 14609
Evan
Job Details: 07/18/2020
WASHER MAYTAG MVWB835DW0 Customer stating that unit is failing to responds to commands. Customer can not run load due to key pad acting erratically. Could not get unit into diagnostic mode to check for codes. Console will need to be replaced. Ordering console ; ordrng 1 W10861510 (CONSOLE )
Near Honeoye Falls, NY 14472
Tanner
Job Details: 07/18/2020
DRYER MAYTAG MEDB835DW3 Q1 no Q2 no Q3 Complaint of dryer squeak. Could not reproduce noise. Disassembled dryer and examined rollers and pulleys. Pulley on tensioner is sticking. Recommended repair of pulley. Customer declined repair opted to clean pulley. Quoted customer for return repair. Quote valid for 30 days.
Near Fairport, NY 14450
Evan
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer stating unit will not make ice. Discovered broken wire at fill tube heater. Ordering fill tube; ordrng 1 W11230096 (FILL TUBE )
Near Spencerport, NY 14559
David
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 no Replace compressor that would not run. Unit began cooling after install. Customer to monitorVerbal signature
Near Rochester, NY 14616
James
Job Details: 07/18/2020
WASHER WHIRLPOOL WFW75HEFW0 Unit not draining. F9e1. Found clothes tag in drain pump. Removed debris from pump and tested drain. Unit functions properly. If problem persists customer is liable for improper use of washer
Near Fairport, NY 14450
Evan
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 Customer stating unit will not clean properly. Discovered error code 4-3 for wash motor failure. Ordering wash motor ; ordrng 1 W11025157 (WASH MOTOR )
Near Canandaigua, NY 14424
Dave
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Tube that connects to the water valve is cracked ordering tube W11308813 . Cleaned condenser. ; ordrng 1 W11308813 (tube-water)
Near Caledonia, NY 14423
Dave
Job Details: 07/18/2020
OVEN WHIRLPOOL WFG505M0BS0 Replaced gasket door seal for being torn . Replaced igniter for unit not lighting . Tested sensor and is reading correct room temperature. Tested unit to 350 . Tested good .
Near Rochester, NY 14617
James
Job Details: 07/18/2020
REFRIGERATOR MAYTAG 106.5113321 Q1 n. Q2 n. Q3 n. Door not staying closed after repair. Adjusted hinge and raised foot now door closes properly. Told customer to monitor for few days to make sure door is sealing. If problem persists pre order gasket W10355582
Near Ontario, NY 14519
David
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRT771RWYW Found Unit with frozen air returns. Warm air is infiltrating into freezer through liner gap. Defrosted evaporator compartment air returns and freezer. Sealed liner to case. Customer to monitor
Near Webster, NY 14580
David
Job Details: 07/18/2020
WASHER WHIRLPOOL MVWX655DW1 Unit would not agitate due to a stripped hub. Replaced hub; used 1 W10528947 (Hub) from stock
Near Rochester, NY 14605
Tanner
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Q1 no Q2 no Q3 no Replaced gasket. Door does seal shut. Ordering additional gasket and hinges.; ordrng 1 WP2325482 (Hinge) and 1 WP2319264T (Gasket)
Near Rochester, NY 14621
James
Job Details: 07/18/2020
RANGE AMANA ACR4303MFB1 Q1 n q2 n q3 n. Unit not powering oven due to shorted control. Need control W10904904. Part 199Sh15
Near Rochester, NY 14606
Tanner
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Parts not in. Ordering optics sensor. W10757851. Already paid in full; ordrng 1 W10757851 (Optics assembly)
Near Webster, NY 14580
David
Job Details: 07/18/2020
OVEN WHIRLPOOL WOD51ES4EB01 Replaced inner door glass that was damaged. Unit tested good
Near Rochester, NY 14612
Tanner
Job Details: 07/18/2020
DISHWASHER KITCHENAID KDTE334GBS0 Mod serial sticker reference form trade care : 7728355658 up to 3 to 4 weeks.Replaced tub and hinges. Door closes good. Missing key to lock door shut. Ordering part WPW10544004; ordrng 1 WPW10544004 (Strike latch)
Near Webster, NY 14580
David
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL ET20RKXXW00 Suction line behind the freezer compartment is sweating and has corroded its metal cover. Unable to removeCover without damaging the rear cabinet. The unit works well otherwise. This unit is very old and not worth replacing the heat exchanger for this issue.
Near Honeoye Falls, NY 14472
Tanner
Job Details: 07/18/2020
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Complaint of no water or ice from dispenser. Confirmed voltage from Memory UI to dispenser switch. Could not get voltage or continuity through dispenser switch.Verbal signature acknowledged ; ordrng 1 WP61005520
Near Rochester, NY 14624
James
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDT790SAYB3 Replaced UI and tested diagnostics. Unit functions properly. One year warranty on repair.
Near Spencerport, NY 14559
David
Job Details: 07/18/2020
WASHER WHIRLPOOL MVWB766FW1 The washer lid will not close evenly and needs to. E pressed down on the right hand side to engage the lid lock. Ordering lid. ; ordrng 1 W11259006 (Lid)
Near North Chili, NY 14514
James
Job Details: 07/18/2020
MICROWAVE GE JVM6175EK1ES Q1 n. Q2 n. Q3 n. Unit not powering on. Mag thermostat blown. Customer supplied part. Replaced thermostat and tested. One year warranty on labor
Near Churchville, NY 14428
James
Job Details: 07/18/2020
OVEN MAYTAG MER6600FZ2 Replaced infinite switch and tested. Left element with customer
Near Rochester, NY 14624
James
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Q1 n. Q2 n. Q3 n. Fridge freezing food freezer door not sealing. Adjusted thermostat to recommended setting and adjusted freezer hinge now freezer is sealing properly. Customer is to monitor if problem persists replace W11353813
Near Geneseo, NY 14454
Dave
Job Details: 07/18/2020
DRYER WHIRLPOOL GEW9200LW1 High limit was blown ordering kit 279973 . Customer is paid in full ; ordrng 1 279973 (cutoff-tml)
Near Rochester, NY 14607
David
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Lower spray arm is damaged and on back order. The unit will not work without the spray arm in place. Advised customer not to use the unit until he spray arm is replaced. ; O-emld tckt
Near Webster, NY 14580
David
Job Details: 07/18/2020
DISHWASHER GE GDT580SGF7BB Had customer run unit with no dishes inside to isolate thumping noise. Unit did not make the noise with no dishes inside. Suspecting either the rack is hitting the door when heavy load is present or a sprayer hitting product inside the dishwasher during use. Customer is going to monitor. Leaving job open in case customer calls back within the next week; O-emld tckt
Near Webster, NY 14580
David
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ Sr7728357256 documented fresh food items freezing with tech line. Ff thermistor reading 6.2k at 41 degrees. Thermistor tested ok. Suspecting damper issue. Ordering damper. ; ordrng 1 WPW10196393 (Damper)
Near Rochester, NY 14613
James
Job Details: 07/18/2020
COOKTOP WHIRLPOOL WFE510S0HW0 Texted customer they need to reschedule ; schdld next appmnt for 7/27 MON !
Near West Henrietta, NY 14586
James
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not cooling. Water and ice not functioning. Found evap frozen and ice forcing freezer door open. Water bladder frozen. Defrosted drain and water bladderand tested. Evap fan turning on intermittently. Need fan. https://www.vvapplianceparts.com/parts/W11243741; rqstng P&A on 1 W11243741 (FAN)
Near Rochester, NY 14616
David
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Water and ice dispenser will not function due to shorted deli control. Freezer LED module is also open preventing lights from the freezer and refrigerator cabinet from illuminating. ordering deli control and module.; ordrng 1 WPW10565995 (Deli control) and 1 W10695459 (Module)
Near Rochester, NY 14616
Tanner
Job Details: 07/16/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 no Q2 no Q3 no Complaint of intermittent ice. Ice maker makes ice however the dispenser does not always work. Measured 106.5 VDC to motor from control. Per diagram proper voltage is 140VDC. Measured 78 ohms resistance in motor. No resistance range provided in tech sheet. Called techlineSR7728332387- advised voltage is low and resistance is low for motor. Advised to replace ice maker motor and control board.; ordrng 1 W11035841 (Control) and 1 W11202789 (Motor)
Near Rochester, NY 14612
David
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Replaced defrost terminator and control due to defrosting issue. Tested ice harvest in diagnostics. Customer to monitor for ice
Near Hilton, NY 14468
David
Job Details: 07/16/2020
DRYER WHIRLPOOL MED6630HC0 Unit is making a very loud noise from the motor. Disconnected belt to verify. Ordering motor. ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower)
Near Rochester, NY 14612
David
Job Details: 07/16/2020
Oven Kitchenaid n/a Replaced broken oven glass. W10550026 front
Near Webster, NY 14580
Tanner
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW0 Q1 no Q2 no Q3 no Complaint of excess water at end of wash cycle. No stored errors. Ran service diagnostics cycle and completed without issue. Not a spin/drain issue. Observed drip from dispenser. Water valves may not be shutting properly causing slow drip into machine. If customer started a load of laundry but did not check on it for sometime this could be causing the excess water after wash cycle ends. Replaced water valve assembly. Tested valves and valves tested good.Verbally signature acknowledged ; used 1 W11165546 from stock
Near Irondequoit, NY 14609
Evan
Job Details: 07/16/2020
DISHWASHER KITCHENAID KUDS03STSS2 Customer stating that unit would not respond to commands and would continually flash clean light. Upon inspection could only get unit to run drain cycle. Removed door panel to reset control. Inspected ribbon cable running to UI. Cable passed visual inspection could not see any silver migration on cable. Reassembled control and tested unit. Unit now allowing cycle selection. Tested all cycles to confirm function. Could not replicate issue once giving control hard reset. Unit tested good. Customer to monitor if issue arises again.
Near Canandaigua, NY 14424
Dave
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer Door not closing right . The rails were not aligned so the door was closing side ways. Door is closing properly now . Adjusted legs on unit . Unit tested good .
Near Rochester, NY 14610
Evan
Job Details: 07/16/2020
RANGE FRIGIDAIRE FGGF3054MFE Customer stating unit was flashing f11 error code and would produce large beep while flashing code. Discovered that code pertains to stuck/shorted key on keypad. Removed ribbon cable in attempt to reset keypad. Unit still will not operate # 3 numeric on keypad. Control will need to be replaced. Ordering control ; ordrng 1 316419828 (CONTROL COVER ) and 1 316560118 (CONTROL )
Near Fairport, NY 14450
Evan
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDPM604KPS0 Customer stating that unit will not run cycle and is flashing error codes. Checked for error codes. Unit displaying f8e2 ( fill valve electrical problem) f8e4 ( float switch open) discovered that float switch tray below machine is full of water this is causing unit not to run and flash codes. Also discovered that door gasket on right side will not stay seated in channel regardless of how many times technician will reseat gasket. Gasket will need to be replaced this is likely contributing to issue with float switch due to door not sealing properly causing unit to drip into float switch tray. Ordering gasket; ordrng 1 W11035860 (GASKET )
Near Rochester, NY 14609
David
Job Details: 07/16/2020
REFRIGERATOR FRIGIDAIRE FFTR1821QW7A Customer informed me of cancelation at the door. They did not provide a reason
Near Rochester, NY 14617
David
Job Details: 07/16/2020
RANGE JENN AIR JGS9900CDB00 The oven is not operating properly due to a weak bake ignitor. Ordering bake ignitor ; ordrng 1 WP7432P143-60 (Ignitor)
Near Rochester, NY 14612
James
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced light switch and tested
Near Geneva, NY 14456
Dave
Job Details: 07/16/2020
DISHWASHER MAYTAG MDB4949SHZ0 Replaced . Wash sump . Tested unit diagnostics tested good . heater is working .
Near Canandaigua, NY 14424
Dave
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Bottom of freezer door leaking where the conduit is that runs the water and wires into the door . Called techline SR 7728332775 techline said to replace the door . Ordering door W10800793; ordrng 1 W10800793 (dor-fip us)
Near Rochester, NY 14607
James
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Q1 n. Q2 n. Q3 n. Unit leaking in freezer due to clogged drain tube. Removed drain tube and cleaned it. Reinstalled drain tube and removed ice. Could not level doors properly due to the floor being unlevel. Doors won't close on their own if the fridge is leveled with doors even.
Near Canandaigua, NY 14424
Dave
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser. This diffuser has thermistors for FF and FZ section on it . Tested in diagnostics. Tested good .
Near Rochester, NY 14609
James
Job Details: 07/16/2020
DISHWASHER MAYTAG DWC8240AAW Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Tested float switch and valve. Inspected door seal. Removed door panel and found where unit is leaking near dispenser. Replaced grommet and dispenser latch and retested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10131752 GROMMET & LATCH
Near Geneva, NY 14456
Dave
Job Details: 07/16/2020
WASHER WHIRLPOOL MAH5500BWW Replaced door latch and tested unit in drain and spin . Door is now locking . Unit tested good .
Near East Rochester, NY 14445
Steve
Job Details: 07/16/2020
DISHWASHER GE GDF620HSJ5SS Replaced ui for unresponsive ui. The dishwasher tests good