Near Webster, NY 14580
James
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit leaks with filter installed. Filter was seized and housing of filter head cracked when filter was removed. Need plat and head. ; ordrng 1 W11346623 (FILTER HEAD) and 1 WP67001668 (plate- fil)
Near Scottsville, NY 14546
Steve
Job Details: 10/17/2020
DRYER MAYTAG MDE3706AYW Replaced rollers and idler and belt for noisy dryer. The dryer tests good.
Near Pittsford, NY 14534
Evan
Job Details: 10/17/2020
WASHER WHIRLPOOL WFW5620HW1 Customer stating that unit is producing squealing noise while unit begin to advance into spin. Discovered that noise is coming from suspension rods at rear of machine. Lubricated suspension rods and tested unit. Could not replicate noise. Unit tested good
Near Hamlin, NY 14464
David
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Replaced fan, diffuser, machine control, and thermistor due to freezing temps in the fresh food section. Set unit to recommended with the damper in the cold position. This should maintain freezer temperatures while preventing items from freezing in the fresh food section. Customer to monitor. Customer"
Near Fairport, NY 14450
Steve
Job Details: 10/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Found freezer at room temp and frost and ice in fresh food section evaporator. No fans running. Recycled power for two minutes and the refrigerator started to cool properly. Removed frost and ice from fresh food section evaporator. Called tech line. Both thermistors in fresh food section tested good. Customer is going to monitor
Near Rochester, NY 14622
David
Job Details: 10/17/2020
RANGE KITCHENAID KODE500ESS02 Customer stating that the unit is heating by itself and sometimes shuts off by itself while in use. Stuck key error code found in diagnostics l. Recommending that the control and console be replaced together and the oven vent be sealed with foil tape. Customer has an NSI service agreement hat we no longer service . They agreed to pay us labor to install parts instead of using another service company with their warranty. Parts are still covered under the manufacturers warranty. ; ordrng 1 W11179310 (Control) and 1 W11086141 (Console)
Near Farmington, NY 14425
Steve
Job Details: 10/17/2020
WASHER MAYTAG MVWX655DW1 Found hub that is holding basket to gearcase was worn causing agitator to spin out of control in spin cycle causing we clothing at end of cycle. ; used 1 W10528947 (HUB) from stock
Near Hamlin, NY 14464
David
Job Details: 10/17/2020
DRYER WHIRLPOOL WGD49STBW2 Customer decided not to have the dryer converted.
Near Hilton, NY 14468
David
Job Details: 10/17/2020
REFRIGERATOR GE PDS22MBRBWW Replaced control for not defrosting freezer. Removed ice fromEvaporator. Thermistors tested ok. Customer to monito
Near Canandaigua, NY 14424
Steve
Job Details: 10/17/2020
WASHER MAYTAG MVWC465HW0 Replaced lid lock for not locking lid causing no spin. ; used 1 W11307244 (LATCH) from stock
Near Bloomfield, NY 14469
Steve
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Replaced compressor for not starting. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14623
Evan
Job Details: 10/17/2020
DRYER WHIRLPOOL MEDB766FW0 Customer stating that unit is still producing rattling noise after repair. Discovered that left side roller was sticking causing noise. Changed out rollers. Ran unit on hight heat for 20 mins could not replicate issue. Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Rochester, NY 14622
James
Job Details: 10/17/2020
WASHER MAYTAG GHW9150PW2 Replaced customer supplied part
Near Rochester, NY 14622
James
Job Details: 10/17/2020
REFRIGERATOR GE GSHS5KGXGCSS Replaced door stop. Door operates properly
Near Rochester, NY 14622
James
Job Details: 10/17/2020
DRYER MAYTAG GEW9250PW1 Found heating element open. Replaced element and thermistor. Cleaned blower housing. Unit functions properly.
Near Webster, NY 14580
James
Job Details: 10/17/2020
OVEN KITCHENAID KEBS109BBL01 "QQ n. Q2 n. Q3 n. Unit not powering on. Bypassed thermal fuse and verified cooling fan operation. Replaced thermal fuse and preheated oven. Cooling fan remains on after cycle is ended. Oven functions properly ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Webster, NY 14580
James
Job Details: 10/17/2020
DRYER MAYTAG MEDE900VJ1 Dryer vent came loose. Reconnected vent and tested.
Near Webster, NY 14580
James
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL KBFS20EVWH10 Replaced gaskets and molded with heat gun. One year warranty on repair.
Near Hemlock, NY 14466
Steve
Job Details: 10/17/2020
DISHWASHER GE GDF620HMJ2ES Replaced ui for unresponsive ui. The dishwasher tests good
Near Rochester, NY 14609
James
Job Details: 10/17/2020
WASHER KENMORE 110.2512281 Q1 n. Q2 n q3 n. Unit not powering on. Disconnected all wires from control and reconnected and unit began functioning. Customer is to monitor. If problem persists replace control.
Near Rochester, NY 14618
James
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Freezer feels warm. Fresh food at 35 set to 40. Replaced control and user interface. Customer is to monitor. If problem persists replace icemaker. WPW10300024; dspstn on spec-tagged invntry: 1 W11043763 CONTROL
Near Penfield, NY 14526
Evan
Job Details: 10/17/2020
WASHER WHIRLPOOL MVWC465HW2 Replacing inlet assembly due to threads being stripped on original assembly causing unit to leak from inlet. Replaced water valve. Tested unit. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 10/17/2020
WASHER MAYTAG MVWC565FW2 Customer stated that unit would not engage into spin. Checked for error codes no codes present. Ran tested cycle. Unit would not spin or agitate during cycle. Discovered that control is causing issue. Replaced control and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11399433 CONTROL
Near Rochester, NY 14625
Evan
Job Details: 10/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replacing drain hose due to customer missing drain hose extension. Replaced extension and tested unit. Unit is draining as it should now. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 10/17/2020
MICROWAVE WHIRLPOOL WMH53520CS7 Customer stated that door would not acknowledge once it was opened and interior light was not functioning. Issue is with interlock switches. Replaced interlock switches. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Rochester, NY 14621
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVB01 Replaced the thermostat and ice door flap with kit . Tested unit . Tested good .
Near Rochester, NY 14620
Steve
Job Details: 10/16/2020
DRYER MAYTAG MED7230HW0 Found the power coming to dryer was bad. L1 has 120 L2 has 63 volts causing tNo heat to dryer.
Near Rochester, NY 14609
Steve
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW7500GC2 Washer had spin limited by water temp error code. Tested valve and cold water was shooting out hot water valve when turned on. Replaced water valve and washer tests good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Brighton, NY 14610
Steve
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHW0 Found f7e1 no heat error code. After inspection found the heater wire was disconnected from heater. Reconnected and tested. The heater is heating now.
Near Rochester, NY 14619
Evan
Job Details: 10/16/2020
RANGE WHIRLPOOL WFE505W0HW1 Replacing terminal block and harness due to unit burning up at L1 terminal. Replaced all parts. Tested unit. Unit tested good
Near Rochester, NY 14606
James
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT519SZDW06 Q1 n. Q2 n. Q3 n. Replaced freezer door. Fresh food door gasket comes loose. Reinstalled gasket and applied silicone around it. Molded gasket with heat gun.
Near Rochester, NY 14610
Steve
Job Details: 10/16/2020
DISHWASHER GE GDF570SSJ0SS Quoted for ui replacement due to becoming unresponsive and after power recycle it works for a while. ; rqstng P&A on 1 WD21X23703 (UI)
Near Rochester, NY 14610
Steve
Job Details: 10/16/2020
MICROWAVE KITCHENAID KMBS104ESS02 "Found microwave first number on display is partially missing. Ordering control board. Left ui with customer to replace on return visit. ; ordrng 1 W10891907 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11197501 CONTROL PANEL"
Near Pittsford, NY 14534
Dave
Job Details: 10/16/2020
DISHWASHER JENN AIR JDB8200AWP0 Replaced control and wire harness. Tested unit in diagnostics. Unit tested good . Heater is working ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN and 1 W10473198 CONTROL
Near Rochester, NY 14624
David
Job Details: 10/16/2020
WASHER WHIRLPOOL WFW85HEFW1 Unit is intermittently going onto a drain lockout and throwing a water level sensor error. Checked DC voltage to sensor. 5VDC present at the control. Harness tested good. Checked pressure hose and pump. Found small sock stuck in the drain pump. Removed sock and removed pump assembly to inspect inner tub for debris reassembled pump and ran to leak check. Unit tested good Verbal signature ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Rochester, NY 14624
David
Job Details: 10/16/2020
WASHER WHIRLPOOL LSQ9030PQ1 Cleaned clogged agitator and replaced dispenser. Agitator dogs are all broken. The bolt holding the agitator on is very rusted and will likely strip/ break if it is removed. Explained this to the customer and we decided not to attempt this repair as it could cause bigger issues. The splashing for the agitator has gone away. Unit tested good.
Near Rochester, NY 14626
James
Job Details: 10/16/2020
RANGE KITCHENAID KFDC506JSS00 "Q1 n. Q2 n. Q3 n. Unit having condensation buildup on control panel while using oven. Found door is loose when closing. Tightened door frame screws and retested. Door lifts and drops 1/4 inch on lh side when closing. Called tech line. SR 7729054916. They recommend replacing hinge and receiver. They said foods with higher moisture content will produce steam. If door isn't sealing, moisture can occur. https://www.vvapplianceparts.com/parts/W11096294; ordrng 1 W11096294 (RECEIVER) and 1 W11096978 (HINGE)"
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
RANGE FRIGIDAIRE LGEF3045KFJ Replacing control due to unit shutting off randomly during cycle. Replaced control. Tested unit. Unit tested good
Near Rochester, NY 14621
David
Job Details: 10/16/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 The clips that hold the light housing to the freezer liner have broken off. Ordering housing. Socket left with the customer for next repair. ; ordrng 1 WPW10313917 (Light housing)
Near Irondequoit, NY 14609
Evan
Job Details: 10/16/2020
WASHER MAYTAG MVWB766FW1 Customer is not available for service Rescheduling for 10/29 ; schdld next appmnt for 10/29 THU 9-12
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 replaced bladder and water union due to unit dripping at dispenser. Also made adjustment to water line at dispenser. Tested unit multiple times. Called tech line to document issue. Could not replicate issue unit tested fine.Sr:7729059959
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit is not producing ice. Upon inspection discovered that unit was failing to run harvest cycle. Replaced ice maker and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
Steve
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDF540PADM3 The door was bouncing back up at fully extended position and the rack was sliding back into dishwasher. Adjusted springs on door so door will stay in fully extended position allowing customer to load and unload dishes.
Near Brockport, NY 14420
David
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Unit is making a rattling noise during operation. Found defrost heater wire was stretched in front of the evaporator fan causing the vibration. Adjusted wire and evaporator cover. Noise went away. ; O-emld tckt
Near Rochester, NY 14626
James
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW4800XQ1 Q1 n. Q2 n. Q3 n. Unit shakes violently during spin cycle. Suspension is worn and tub is hitting cabinet. Outer tub ring is broken and washer has potential to leak during fill. Need ring and suspension 407.66 total. ; rqstng P&A on 1 W10780048 (suspension) and 1 WPW10215108 (tub ring)
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced ice maker motor is hanging up . Replaced ice maker and tested unit . Tested good . Leveled legs . Customer needs to level refrigerator further .
Near Irondequoit, NY 14617
James
Job Details: 10/16/2020
RANGE JENN AIR JDS1750FP0 Q1 n. Q2. N. Q3 n. Lr burner will not turn off. Gas turned off to unit. Attempted to free valve and was not successful. Valve in off position with gas flowing. Called tech line 800-331-74567729057896Jsx6700wp1; ordrng 1 W10790616 (pipe-mnfld)
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG525S0JS0 Spoke with customer . They no longer need service.; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Top self under the damper was 33 degrees . A water bottle has frozen . Checked damper functions tested good . Thermistors were good . Bin shelfs were not in the correct location they have to be stacked according to techline . Stacked shelfs . Adjusted temperatures in fresh food and freezer up one degree each from recommended. Unit tested good customer will monitor.; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
Near Irondequoit, NY 14609
Evan
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit was not dispensing water. Installed new valve per techline. Valve was not issue. Discovered that water line was kinked inside cabinet of fridge. Uninstalled valve and cleared line. Unit now flowing as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
DRYER WHIRLPOOL WED6620HW0 Unit is still rattling after multiple trips. Discovered that blower housing is making contact with wheel. Ordering blower housing wheel and tube ; ordrng 1 WP697772 (BLOWER WHEEL ) and 1 WPW10211911 (BLOWER HOUSING ) and 1 WPW10342188 (BLOWER HOSE )
Near Rochester, NY 14612
James
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Q1 n. Q2 n. Q3 n. Unit not making ice. Customer cleaned frost from ice bin and unit began functioning. Ice cubes are oversized and not breaking apart. Need icemaker ; O-emld tckt
Near Rochester, NY 14612
James
Job Details: 10/16/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Unit jammed ice dispenser. Removed ice and tested. Found auger blades are loose, allowing ice to jam inside container. Need ice bin. ; ordrng 1 W11185686 (ice-contnr)"
Near Hilton, NY 14468
David
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Customer concerned with vibrating noise coming from fridge. Tested all moving functions in diagnostics. Was unable to replicate anything close to what the customer was experiencing while at the home. Customer is good and going to attempt to videotape the noise and will email me a video so I can isolate it that way. Checked freezer fan freezer evaporator fresh food fan fresh food evaporator for vibrations and ice buildup found none Will reschedule customer after video is received; saved tckt
Near Rush, NY 14543
Dave
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Damper is making noise . Order new damper W11087463; rqstng P&A on 1 W11087463 (damper)
Near Rochester, NY 14607
Evan
Job Details: 10/13/2020
DRYER MAYTAG HDE18CM04 Customer stating coin slot is jammed. Cannot unjam slot and unit is not serviceable due to parts not being available for unit due to age.
Near Rochester, NY 14619
James
Job Details: 10/13/2020
RANGE FRIGIDAIRE n/a Customer no longer needs service
Near Rochester, NY 14609
Evan
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit will not run. Upon inspection discovered that control led verification light was off control is receiving 120v but failing to power machine. Unit will need control and also discovered that water valve solenoid is broken. Ordering control and water valve; ordrng 1 W11116590 (CONTROL ) and 1 W11210459 (WATER VALVE )
Near Rush, NY 14543
Dave
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Top rack adjusters were broken . Replaced adjusters. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Rochester, NY 14607
Evan
Job Details: 10/13/2020
WASHER WHIRLPOOL CAM2742TQ3 Customer stating that unit will not spin. Inspected motor coupler on unit. Coupler is still intact. Discovered that unit is spinning but clutch and bearing inside gear case are failing. Ordering gear case and clutch ; ordrng 1 3360629 (GEAR CASE ) and 1 WP8299642 (CLUTCH )
Near Henrietta, NY 14467
Dave
Job Details: 10/13/2020
MICROWAVE MAYTAG MMV4206FZ0 "Replaced control and display on unit but everything turning off and not responding . Replaced door interlocks for close door error . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 8206232A BULB , used 1 W11244490 (INTERLOCK) from stock"
Near Rochester, NY 14611
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF532SMHW01 Q1 n. Q2 n. Q3 n. Unit freezing food everywhere in fresh food section. Freezer at -5. Ff is 32 in the door bins. Tested damper and fans. Checked door seals. Replaced control. Customer is to monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14619
James
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Unit not cooling. Fan not running. Defrosted freezer and tested fan. Heater works in diagnostics. Thermistor has failed. Replaced thermistor and unit began cooling. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Pittsford, NY 14534
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KSCK25FVMS00 Unit leaking onto floor due to clogged drain tube. Defrosted drain tube and verified water is reaching the pan.
Near Irondequoit, NY 14609
Evan
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE234GPS0 Customer stated that unit would not dry discovered that unit was not using rinse aid and also incoming water temp is too low. Advised customer that water entering unit need to be above certain temp for heater not to shut itself off. Also discovered that unit is missing filter & screen. ; ordrng 1 W10872845 (FILTER SCREEN) and 1 WPW10463906 (SCREEN )
Near Rochester, NY 14626
David
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL KDPE234GPS Replaced dented front panel. Verified operation. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 10/13/2020
DISHWASHER KITCHENAID KUDM01TJBL0 Customer stated that unit is failing to fill. Discovered that float for float switch is stuck up causing float to test open. Reseated float and tested unit. Unit now filling as it should. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14626
David
Job Details: 10/13/2020
DISHWASHER KITCHENAID KUDC10FXSS1 Customer was concerned with the dishwasher intermittently failing to complete cycles/not showing the clean light. Found 6-4 and 6-1. Found that the flash washer was building a significant amount of suds resulting in the error codes. Cleared excess suds with vegetable oil and ran a calibration cycle. Hung drain hose properly to prevent anything entering the unit after drain. Controls and keypad functioning as expected. Did not charge as a curtesy.
Near Rochester, NY 14615
David
Job Details: 10/13/2020
RANGE WHIRLPOOL WGE745C0FS The oven light was not shutting off due to the switch actuator being bent inward and missing the door. Adjusted switch. Light functioning properly. Lower right hand frame is bent slightly. Pics attached for documentation. Customer agreed to a verbal signature
Near Rochester, NY 14606
David
Job Details: 10/13/2020
DRYER WHIRLPOOL WED4815EW1 Replaced damaged door catch. Rechecked operation and venting. Unit testing good.
Near Pittsford, NY 14534
James
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Freezer frosting and leaking into fresh food section. Found fresh food door not lining up with cabinet and allowing air to get in around corners. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor if problem persists replace kit w10916494
Near Webster, NY 14580
Evan
Job Details: 10/13/2020
WASHER MAYTAG MHW5500FW0 Customer stating that unit is leaking from front left corner. Upon inspection discovered that dispenser housing was loose causing unit to drip down inside door. Tightened screws on dispenser and could not see unit leaking from anywhere else. Customer to monitor if issue persists. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/13/2020
OVEN JENN AIR JJW2430DB01 Replacing console due to unit continually showing F2e1 error for stuck key. Replaced console. Tested unit. Unit tested good
Near Farmington, NY 14425
Dave
Job Details: 10/13/2020
RANGE WHIRLPOOL WFC310S0EB3 Maintenance guy had a family emergency . Rescheduled; schdld next appmnt for 10/23 FRI !
Near Rochester, NY 14606
David
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Unit was not making ice due to the wiring harness not being connected to the module. Reconnected harness and watched unit cycle and fill. Testing good. Verbal signature
Near Lima, NY 14485
Dave
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "Door user interface isnt responding. Ordering new door W11196131; rqstng P&A on 1 W11196131 (door/mw), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
Near Rochester, NY 14609
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Water sprays outward from dispenser. Water tube came loose from dispenser bracket. Reinstalled dispenser tube and tested.
Near Honeoye Falls, NY 14472
Dave
Job Details: 10/13/2020
WASHER MAYTAG MVWC415EW1 F0E2 over suds . F2E1 stuck key F9E1 long drain F7E7 motor unable to each rpm . Found the drain pump is seizing ordering new drain pump ; ordrng 1 WPW10661045 (drain pump)
Near Rochester, NY 14618
James
Job Details: 10/13/2020
DISPOSER KITCHENAID KCDI250 Q1 n. Q2 n. Q3 n. Unit not powering on. Found breaker tripped on disposal. Reset breaker and unit functions properly. Recommend using disposal once a week to keep blades free
Near Rochester, NY 14617
James
Job Details: 10/13/2020
REFRIGERATOR FRIGIDAIRE FGHT1848PF1 Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker motor failed. Replaced icemaker and unit cycled and filled properly.
Near Rochester, NY 14624
David
Job Details: 10/13/2020
RANGE MAYTAG MER6600FZ Customer concerned that cooktop is too hot to touch after indicator warning goes off. Found that the cooktop indicator shits off when the cooktop is still at 130 degrees. This is true on all burners. Documented issue with tech line SR7729022439Tech line stating that the main control monitors burners for setting of the infinite switch and timeframes to determine when to shut off the indicator. Temperature of the cooktop doesnt play a role. They stated that the unit is working as designed even though the temperature of the cooktop remains hot after the indicator is terminated. They recommended that we dont replace any parts as this would have no affect on operation. Verbal signature V
Near Rochester, NY 14624
David
Job Details: 10/13/2020
WASHER MAYTAG MVWB766FW1 Customer concerned with intermittent operation of the user Interface. Found f2-e1 UI stuck button error in diagnostics. Keypad was operational while in home. Ordering keypad. Customer is aware that it is temporarily out of stock. AllOther functions testing okUnit still under 60 month P&L warranty ; ordrng 1 W11135391 (UI)
Near Victor, NY 14564
Dave
Job Details: 10/13/2020
OVEN GE JGBP35WEA4WW Broiler is working . Found the bake ignitor was worn out . Replaced ignitor . Tested unit . Tested good ; dspstn on spec-tagged invntry: 2 4342528 IGNITOR-ROUND
Near Brockport, NY 14420
David
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT710PAHW0 Unit was not washing due to an open wash motor. Replaced wash motor and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Dansville, NY 14437
Dave
Job Details: 10/13/2020
WASHER MAYTAG MVW6230HC0 Replaced gearcase .calibrated unit . Tested unit in auto diagnostics unit tested good.
Near Fairport, NY 14450
Evan
Job Details: 10/13/2020
OVEN-MW COMBO ELECTROLUX 318279621A Customer stated that door would not open on unit. Discovered that latch mechanism has broken. Was able to pry door open to confirm issue. Ordering latch and switch assembly ; ordrng 1 5304485407 (LEVER ) and 1 5304503439 (LATCH HOOK )
Near Dansville, NY 14437
Dave
Job Details: 10/13/2020
DRYER MAYTAG MED6230HC0 Replaced console.tested unit . Tested good
Near Fairport, NY 14450
Evan
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB4949SHB1 Replacing control and console due to unit running a cycle constantly. Unit would start and run cycle on its own. Replaced both parts and ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMC30516HV0 Customer stating that unit is rattling during operation. Upon inspection discovered unit is a countertop model that is not serviceable by field technician.
Near Spencerport, NY 14559
David
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW4816FW2 Washer was not completing cycles to to a leak in the drain hose connection causing a long fill error. Repaired hose leak. Washer will need to be moved closer to the wash sink in order for it to drain properly. This will require adding an outlet closer to the unit. Recommending that the customer make these adjustments before using the appliance. Functions all testing good in diagnostics
Near Webster, NY 14580
Tanner
Job Details: 10/09/2020
REFRIGERATOR KITCHENAID KFXS25RYMS2 Q1 no Q2 no Q3 no Replaced ice maker. Unit filled with water upon reinstallation. Turned on humidity control via test 34 in diagnostics. Advised customer can take up to 24 hours for ice.Verbal signature acknowledged
Near Mount Morris, NY 14510
Steve
Job Details: 10/09/2020
WASHER MAYTAG MVWB835DW2 Replaced gearcase for clicking during spin cycle. The washer tested good in diagnostics.
Near Rochester, NY 14616
James
Job Details: 10/09/2020
WASHER MAYTAG MHW5630HW0 Replaced bellows and tested. Found no leaks.
Near Rochester, NY 14624
Steve
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced motor sump that was left with customer on previous visit for not washing. Replaced heater that had break in it preventing heat. Replaced door gasket for worn gasket. The dishwasher tests good.
Near Spencerport, NY 14559
Steve
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Replaced ice door guid for holding door open and warm air entering freezer causing ice to clump and frost to form.
Near Rochester, NY 14616
James
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced parts and ensured evap cover is tight against back wall. Defrosted evap and relocated thermistor. Called tech line to document. Ref 7728999966; dspstn on spec-tagged invntry: 1 67006425 SCREW
Near Rochester, NY 14612
James
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Unit not powering on. Found main harness unplugged and water valve broken. Plugged in harness and unit began cooling.
Near Rochester, NY 14616
James
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced parts. Customer still having issues with freezing food. Inspected air returns and damper. Customer is to monitor. If problem persists fan blade may need to be replaced
Near Fairport, NY 14450
Tanner
Job Details: 10/09/2020
WASHER MAYTAG MVWX655DW2 Q1 no Q2 no Q3 no Replaced drain pump. Tested via auto diagnostics cycle and unit tested good. Verbal signature acknowledged.
Near Rochester, NY 14610
Tanner
Job Details: 10/09/2020
WASHER MAYTAG A710 Q1 no Q2 no Q3 no Complaint of unit not spinning or draining until many attempts resetting timer. Was unable to reproduce customer complaint. Removed front panel and inspected motor/drain belt and pulleys. Machine would perform functions dialed into timer properly. Timer advances from rinse to drain/spin on its own. If issue recurs timer. Research part number WP205637 but could not find available. Per JM we can try a belt kit if issue recurs.