Near Lyons, NY 14489
Evan
Job Details: 02/14/2020
MICROWAVE MAYTAG MMV4206FZ0 Customer stating that unit will not run and interior light is delayed when coming on. Discovered that micro switches are failing. Replaced switches with interlock kit. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Newark, NY 14513
Evan
Job Details: 02/14/2020
DRYER AMANA NED4655EW1 Customer stated that unit will not heat during any setting. Checked incoming voltage. Unit is receiving 240v but neutral like and L1 are switched. This is causing issue. After placing terminals in correct position ran unit again. Unit now heating as it should unit tested good
Near Victor, NY 14564
Dave
Job Details: 02/14/2020
RANGE WHIRLPOOL WFE505W0HS1 Repacked wire harness and block on unit . Tested unit . Tested good
Near Rochester, NY 14624
Steve
Job Details: 02/14/2020
WASHER MAYTAG MVWB835DC3 Found sink next to washer that it drains into was full of water. There was also an extension on the drain hose. Removed extension. Customer is going to fix plumbing. The full sink of water may have been causing the washer to not drain. After plumbing is fixed the customer is going to monitor the washer.
Near Palmyra, NY 14522
Evan
Job Details: 02/14/2020
OVEN DOUBLE KENMORE 790.479136 Customer stating that unit is not not heating properly in either upper or lower ovens. Ran test bake cycle to 350 in upper oven unit would not reach temp. Discovered that coil for bake element has broken causing element not to heat. Ran preheat on lower oven to 350. When unit hit 350 took temp measurement unit is off 20 degrees. Lower oven will need to be calibrated up 20 degrees. Ordering bake element for upper oven. Will calibrate lower oven on return visit. ; ordrng 1 318601604 (BAKE ELEMENT )
Near Ontario, NY 14519
David
Job Details: 02/14/2020
REFRIGERATOR GE ZICS36NABRH Unable to uninstall built in unit because cabinetry doesn’t allow any clearance. Drain tube is plugged. Did not charge customer as we could not repair
Near Newark, NY 14513
Evan
Job Details: 02/14/2020
WASHER MAYTAG MHW5630HC0 Customer stating unit is still leaking since repair. Upon inspection discovered F0e2 code stored for oversudsing. Called techline to document issue. Techline referred tech to Service pointer : W11419643 for unit leaking from vent port at rear of machine. Kit includes deflector to prevent issue from happening. Ordering deflector kit ; ordrng 1 W11036940 (DEFLECTOR )
Near Rochester, NY 14618
Evan
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that dispenser will not open. Checked for error codes no codes present. Discovered that dispenser door would not glide on rack properly. Replaced dispenser and ran test cycle. Unit opened door as it should. Unit tested good ; used 1 W10861000 (DISPENSER) from stock
Near Scottsville, NY 14546
Steve
Job Details: 02/14/2020
DRYER WHIRLPOOL MGDC465HW0 Found ignitor broken. Ordering ignitor. ; ordrng 1 279311 (ignitor kit & bracke)
Near Rochester, NY 14620
Steve
Job Details: 02/14/2020
REFRIGERATOR MAYTAG JFC2087HRP Replaced start device and water valve for leaking and not always starting. The refrigerator tests good. Replaced water line due to broken water line.
Near East Rochester, NY 14445
Steve
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found a shim on hinge causing the door to not close properly. Removed shim and door is now closing.
Near Webster, NY 14580
David
Job Details: 02/14/2020
DRYER MAYTAG MDE6400AYW Unit not drying stopping on auto dry but is still working on timed dry. ATEC warranty on labor. ; ordrng 1 WP307249 (thermostat)
Near Webster, NY 14580
David
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KRFC300EBS00 Unit onlyCooling to 20 degrees in freezer compressor is very hot. Unit still has a full charge. Ordering compressor. ; ordrng 1 WPW10507886 (compressor)
Near Penfield, NY 14526
Steve
Job Details: 02/14/2020
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Preheated right after I called to let customer I was on my way. Showed up 15 minutes later and it just preheated. Top temp at 374 334 371 336 =353. Oven is working at this time. Tested up to 425 and it preheated good. The user interface alerted a little before the temp cycled off. Customer is going to monitor.
Near Ontario, NY 14519
David
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Found unit cooling properly. Defrost bimetal is reading open in diagnostics. Checked bi metAl circuit at control while unit was still cold. Bimetal read open at control and it the freezer. Defrost heater tested okay. Replaced bi metal; ordrng 1 W11032800 (motor-evap)
Near Rochester, NY 14623
Steve
Job Details: 02/14/2020
DRYER MAYTAG MEDX655DW1 Replaced timer for timer not advancing on ant cycle. The dryer tested good.
Near Webster, NY 14580
Evan
Job Details: 02/14/2020
RANGE WHIRLPOOL WFG515S0EW0 Replacing ignitors due to front burners not lighting properly. Replaced ignitor on left front burner. Other ignitor that was received is not correct ignitor. Reordering ignitor ; ordrng 1 WPW10515459 (IGNITOR )
Near Livonia, NY 14487
Dave
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW75HEFW0 F5E2 door lock error .replaced door lock . Tested unit in diagnostics. Unit tested good . If problem persists . Order control . Unit is stacked . ; used 1 Wpw10443885 from stock
Near Mount Morris, NY 14510
Steve
Job Details: 02/14/2020
WASHER WHIRLPOOL WFW5620HW0 On arrival found the user interface setting was with no spin. Turned spin on and washer checks good.
Near Rochester, NY 14618
Steve
Job Details: 02/14/2020
DISHWASHER GE GDF620HGJ4BB Found ui unresponsive Unplugged at control and plugged in. It started up. Ordering ui control. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Pittsford, NY 14534
Steve
Job Details: 02/14/2020
REFRIGERATOR KITCHENAID KSCK25FVMS01 Found motor is seized quoted for motor. During testing I found the first time I tested motor it was getting 51 volt. After third test it was 120 volts. Informed customer of the variance while testing and she may need a control. ; rqstng P&A on 1 W10822606 (motor)
Near Penfield, NY 14526
David
Job Details: 02/14/2020
MICROWAVE GE PT970DR2BB Replaced TCO and repaired connections unit tested good
Near Rochester, NY 14624
David
Job Details: 02/14/2020
DRYER WHIRLPOOL WGD6620HW0 Replaced control and UI per Techline. Customer had just ran a load of clothes that finished properly before we arrived Customer to Monitor.
Near Marion, NY 14505
Evan
Job Details: 02/14/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Customer stating that unit will not run cycle when selecting preset settings. Tested unit on defrost setting unit began to run and then immediately shut off. Unplugged unit and tested in time cook. Unit completed multiple time cook cycles. Ordering control panel and control board ; ordrng 1 W10849829 (CONTROL BOARD) and 1 W11173819 (CONTROL PANEL)
Near Webster, NY 14580
David
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTM404EBS Spring clip that holds the upper sprayer is missing. This is part of the tub assembly. Ordering tub and upper rail that is broken ; rqstng P&A on 1 W10653357 (track) and 1 W10681512 (tub-dishwr)
Near Webster, NY 14580
David
Job Details: 02/14/2020
RANGE KITCHENAID KDSS907SSS01 Keypad is not responding. Quoted forSwitch membrane. Customer requesting we come with console control as well. Ordering just in case. Deposit only covering keypad. Labor is 104.65; ordrng 1 WP9761566 (swtch-memb201.49) and 1 WPW10181439 (cntrl-elec)
Near Rochester, NY 14609
David
Job Details: 02/14/2020
RANGE WHIRLPOOL WFE505W0HW1 Right front burner is not operating on low re ordering switch. Switch that is on there is operating like the rear melt setting switches. ; ordrng 1 WP3149400 (switch-inf) and 1 WPW10434452 (switch-inf)
Near Rochester, NY 14616
David
Job Details: 02/14/2020
DRYER MAYTAG MGDX700XW1 "Sr7727144657 documented safety concern with Techline and whirlpool safety team. Inspected harness and connections. Drum baffle melted again MOTUTOTWP1 Parts #Ordering g cut offs and melted pieces, replacing control per Techline for the heat relay sticking ; ordrng 1 W11226088 (lens) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WPW10113136 (baffle-drm) and 1 WPW10214009 (cntrl-elec)"
Near Pittsford, NY 14534
Evan
Job Details: 02/11/2020
COOKTOP JENN AIR JED8130ADB17 Customer stated that front left burner was not heating. Upon inspection discovered that loose connection at receptacle that was causing issue. Secured connection with new wire nut. Tested burner. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
Near Webster, NY 14580
Evan
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that Ice maker switch will not turn off. Removed switch to inspect. Discovered that insulation behind switch is causing issue. Removed insulation and tested. Switch now functioning as it should. Switch tested good
Near Webster, NY 14580
Evan
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL WDF760SADM0 Replacing wash motor due to original motor leaking from diverter causing leak. Replaced was motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
Near Canandaigua, NY 14424
Steve
Job Details: 02/11/2020
DRYER ROPER RED4516FW0 Replaced roller for thumping noises. The dryer tests good. ; used 1 4392065 (REPAIR KIT) from stock
Near Webster, NY 14580
Evan
Job Details: 02/11/2020
DRYER MAYTAG MEDC465HW0 Replacing top clips due to unit rattling during operation. Replaced clips and tested unit. Could not replicate noise. Unit tested good
Near Hamlin, NY 14464
David
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW Items in freezer have frost on them. Adjusted door seal. Door now has suction and will prevent frost build up
Near Webster, NY 14580
David
Job Details: 02/11/2020
DRYER AMANA NED4655EW1 Unit is not heating. Proper voltage is not being supplied to the unit preventing g the heater from operating properly. Customer will have to have a licensed electrician repair power supply. Found broken catch on door replaced catch. ; used 1 WPW10610880 (CATCH) from stock
Near Rochester, NY 14604
David
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open water valve. Jumped thermostat on module and confirmed fill. Customer to monitor for ice
Near Ontario, NY 14519
David
Job Details: 02/11/2020
DRYER MAYTAG MEDB766FW0 Replaced console. Customer toMonitor
Near Webster, NY 14580
Evan
Job Details: 02/11/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replacing inner door panel due to units original panel having dents in door. Replaced panel and ran test cycle. Unit tested good
Near Rochester, NY 14620
David
Job Details: 02/11/2020
REFRIGERATOR GE GSH22JFXMBB Replaced ice maker due to intermittent ice. Customer to monitor
Near Victor, NY 14564
Steve
Job Details: 02/11/2020
OVEN MAYTAG MER8775AS0 Replaced bake element for open element. The range tested good.
Near Fairport, NY 14450
Steve
Job Details: 02/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Replaced evaporator fan that was broken during repair. The fan tests good.
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced left rack and shimmed over center rack for door falling. The drawer is not falling off during testing.
Near Rush, NY 14543
Steve
Job Details: 02/11/2020
DRYER WHIRLPOOL WED9200SQ0 Replaced heater fuse for open fuse. Replaced heater on previous visit.
Near Rochester, NY 14616
David
Job Details: 02/11/2020
WASHER MAYTAG MHW8200FW Unit not completing cycles and displaying f1e2 acu failure. Tested in diagnostics unit throwing the code before spin in diagnostics. Ordering control and expansion. ; rqstng P&A on 1 W10864049 (cntrl-elec) and 1 W11201292 (cntrl-elec)
Near Rochester, NY 14618
Evan
Job Details: 02/11/2020
WASHER AMANA LW3502W2 Replacing belt due to old belt snapping causing basket no to spin. Replaced basket and ran test cycle. Unit now spinning as it should. Could hear small squealing noise coming from gear case while running unit. Made customer aware of noise. Unit tested good otherwise. ; dspstn on spec-tagged invntry: 1 WP28808 BELT
Near Rochester, NY 14626
David
Job Details: 02/11/2020
REFRIGERATOR MAYTAG MFT2574DEE01 Rechecked defrost bi metal in diagnostics to verify that it was closed and it was. Replaced control and UI due to unit not defrosting/not cooling. Customer to monitor
Near Conesus, NY 14435
Steve
Job Details: 02/11/2020
WASHER MAYTAG MVWC565FW1 Found water valve screens were plugged from well water. Cleaned screens and recommended hose screens on hoses. The washer tested good.
Near Nunda, NY 14517
Steve
Job Details: 02/11/2020
FREEZER WHIRLPOOL WZF34X20DW01 Replaced thermistor and control for not defrosting properly. The freezer tests good. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Farmington, NY 14425
Steve
Job Details: 02/11/2020
WASHER WHIRLPOOL MVWC415EW1 Found capacitor not sending proper power to motor. Ordering cap. ; ordrng 1 W11395618 (CAPACITOR )
Near Penfield, NY 14526
Evan
Job Details: 02/11/2020
DRYER MAYTAG MED3500FW0 Replacing control due to unit not responding to commands. Replaced control and ran test cycle. Unit tested good
Near Rochester, NY 14626
David
Job Details: 02/11/2020
DRYER WHIRLPOOL WGD8000DW4 Unit was not running due to a broken belt ordering belt. Customer was okay with leaving unit disassembled until installation ; ordrng 1 W10849499 (belt)
Near Rochester, NY 14616
David
Job Details: 02/11/2020
DRYER MAYTAG MGDX700XW1 Found unit with an open thermal fuse. Vent tested good with air flow tester ordering fuse ; ordrng 1 3392519 (thermal fuse)
Near Rochester, NY 14623
Shaiman
Job Details: 02/07/2020
DRYER MAYTAG MEDX655DW1 Part not yet received
Near Brockport, NY 14420
David
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KFIS29BBBL00 Found freezer fan hitting a small build up of ice at the top of the evaporator. Switched unit to an 8 hour fixed defrost and removed ice build up. Tested defrost components in diagnostics. Unit testing good
Near Hilton, NY 14468
David
Job Details: 02/07/2020
RANGE WHIRLPOOL GBD307PDB7 Display on control is not functional. Keypad seems to be operational. Both parts and NLA. Unable to repair
Near Rochester, NY 14622
David
Job Details: 02/07/2020
REFRIGERATOR GE GSS25QGSCWW Checked ice production. Ice bin was full replaced filter for customer. ATEC warranty.
Near Rochester, NY 14610
David
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced damaged harness. Unit was left uninstalled as the customer is having work done behind the unit. Explained to customer that we are not responsible for reinstallation.
Near Rochester, NY 14606
David
Job Details: 02/07/2020
DRYER MAYTAG MEDC300BW0 Unit not heating due to an open thermal fuse. Replaced fuse. Dryer vent tested poorly. Recommending customer have bent cleaned before use. Tested heat. Unit testing good. Left unit unplugged ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14610
David
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced damaged harness. Unit was left uninstalled as the customer is having work done behind the unit. Explained to customer that we are not responsible for reinstallation.
Near Brighton, NY 14610
Evan
Job Details: 02/07/2020
WASHER WHIRLPOOL WFW5620HW0 Replacing UI due unit not advancing time on display during cycles. Replaced UI and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 02/07/2020
RANGE FRIGIDAIRE FGEW3065KFB Customer stating that oven will not maintain temperature if running a regular bake cycle of convection units temp is always much lower than displayed. Checked resistance of temp sensor. Resistance was adjusting as sensor was heating up and cooling down. Sensor is working as it should. Ran preheat to 350. Unit took about 20 mins to reach temp. Took reading with thermocouple unit is 30-40 degrees lower than temp displayed. Calibrated oven up 35 degrees and ran preheat again. Unit is still preheating very slowly but now maintaining consistent temps. Customer is going to use unit and contact office if issue persists. If issue persists please order Bake Element Part # 318601604
Near Walworth, NY 14568
Evan
Job Details: 02/07/2020
WASHER MAYTAG MVWB725BW0 Customer stated that unit is very noisy during spin. Upon inspection discovered that bearing is failing causing issue. Replaced bearing with bearing repair kit and ran test cycle. Unit completed cycle as it should. Unit tested good
Near Palmyra, NY 14522
Steve
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW4816FW2 Found drain line sitting on floor causing the unit to not operate. Instructed customer to raise drain line.
Near West Henrietta, NY 14586
Shaiman
Job Details: 02/07/2020
WASHER MAYTAG MVWX655DW0 "Customer reports unit is not agitating. F0E5 F7E1 stored. Ran an auto diagnostic test cycle. Unit agitated as it should in manual diagnostics. However, the agitator slips when attempting to spin. Drive hub should be replaced. ; ordrng 1 W10528947 (HUB)"
Near Fairport, NY 14450
Shaiman
Job Details: 02/07/2020
DISHWASHER KITCHENAID KDTE204DBL0 Customer reports unit stopped doing anything. 6-6 6-4 6-1 5-1 error codes stored. Ran diagnostic test. Water did not enter unit. Manually filled unit with water to verify sump motor is operational. Started a normal wash cycle. Water filled and sprayed as it should. Suspecting the inlet valve is failing. Replacing inlet water valve. ; ordrng 1 W11175771 (FILL VALVE)
Near Newark, NY 14513
Steve
Job Details: 02/07/2020
WASHER WHIRLPOOL WFW9151YW00 Replaced open temperature sensor for no operation. The washer tested good.
Near Farmington, NY 14425
Steve
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW8240YW0 Customer complained of water leaking on left front. Found evidence of rust and water stains on inside of unit. Put some metal tape around the ports to deflect water back into washer and prevent over splashing.
Near Pittsford, NY 14534
Steve
Job Details: 02/07/2020
RANGE GE JRP24GV1BB 445 304 422 303 = 368 customer felt the oven was under heating. Tested temps and averaged to 368.
Near Rochester, NY 14621
Shaiman
Job Details: 02/07/2020
WASHER AMANA NTW4516FW2 Customer states unit gets stuck at the wash step in cycles. F5E2 error stored. Lid lock would not work in diagnostic test. Replaced lid lock. Repair successful. ; used 1 W11307244 (LATCH) from stock
Near Rochester, NY 14620
David
Job Details: 02/07/2020
REFRIGERATOR GE GSH22JFXMBB Spoke to customer. Preordered ice maker emailed estimate. ; ordrng 1 WR30X10093 (icemaker asm)
Near East Rochester, NY 14445
Evan
Job Details: 02/07/2020
DRYER MAYTAG MEDB765FW0 Dryer not spinning or needs assistance to start spinning with larger loads. Motor is too weak. Replaced motor to correct. While reassembling checked belt and it was worn causing drum slip. Replaced belt. Tested unit. Unit tested good.; used 1 4392067 (REPAIR KIT) from stock
Near Rochester, NY 14624
David
Job Details: 02/07/2020
REFRIGERATOR MAYTAG MFI2570FEZ02 Center rail that hold crispers is broken preventing use of crispers. Ordering rail ; rqstng P&A on 1 WPW10326469 (rail-centr)
Near Nunda, NY 14517
Steve
Job Details: 02/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 Found unit not defrosting. Removed frost. Ordering control and thermistor. ; ordrng 1 W11293202 (CONTROL ) and 1 WPW10383615 (thermistor)
Near Canandaigua, NY 14424
Dave
Job Details: 02/07/2020
MICROWAVE WHIRLPOOL WMH53521HZ Microwave hood light bulb was blow . Customer is physically unable to change bulb . Replaced bulb with 8206232A . Tested unit . Tested good ; dspstn on spec-tagged invntry: 1 8206232A BULB
Near Conesus, NY 14435
Steve
Job Details: 02/07/2020
OVEN WHIRLPOOL WOD51ES4ES00 Replaced upper oven safety fuse in rear for no heat to upper oven. The oven tested good.
Near Rochester, NY 14625
Evan
Job Details: 02/07/2020
WASHER MAYTAG MHW6630HW0 customer stated that unit was running continually at end of cycle. Checked for error codes. No codes present ran drain and spin cycle. Unit completed cycle as it should. Ran quick wash. Unit is continually stopping at 11 min mark of cycle. Called techline to document. Sr: 7727078857 techline recommending replacement of UI. Ordering UI ; ordrng 1 W11325572 (CONSOLE )
Near Pittsford, NY 14534
Dave
Job Details: 02/07/2020
DRYER ELECTROLUX EIMGD60LT3 Replaced high limit with part 137539200 . . Tested unit . Tested good . ; dspstn on spec-tagged invntry: 1 137539200 LIMITER
Near Penfield, NY 14526
Evan
Job Details: 02/07/2020
DRYER MAYTAG MED3500FW0 Replaced console due to unit not responding to commands. Replaced console but unit is still experiencing same issue. Unit needs control ordering control ; ordrng 1 W10847946 (CONTROL )
Near Honeoye Falls, NY 14472
Dave
Job Details: 02/07/2020
DISHWASHER KITCHENAID KDTE204DSS0 F8E4 drain electrical issue .F4E4 wash pump failure . Controls not sending power to wash pump or drain pump . . Replaced control . Testing unit in diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 w10657427 CONTROL
Near Rush, NY 14543
Steve
Job Details: 02/07/2020
DRYER WHIRLPOOL WED9200SQ0 Replaced element and found the high limit blown during testing Ordering fuse and returning tomorrow total repair cost after tax is 133.36. Element 100.48Fuse 23; ordrng 1 280148 (cutoff-tml)
Near Webster, NY 14580
Evan
Job Details: 02/07/2020
OVEN WHIRLPOOL WEG745H0FS0 Customer stating that unit will not relight after initial preheat. Checked for codes. No codes present. Ran preheat to 350. Opened door and let unit cycle ignitor on and off. After observing unit cycle heat on and off unit began to fail to light. Could hear gas valve open but unit would not light. Issue is stemming from DSI on control. Ordering control & ignitor ; ordrng 1 W10759290 (CONTROL ) and 1 W11198972 (HARNESS) and 1 WPW10324262 (IGNITOR )
Near Honeoye Falls, NY 14472
Dave
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced upper and lower spray arms
Near Lima, NY 14485
Dave
Job Details: 02/07/2020
WASHER ELECTROLUX EFLS517STT0 Replaced drain pump . Recirculating pump and clean filter housing . Tested unit in diagnostics. Tested good .
Near Rochester, NY 14616
Shaiman
Job Details: 02/07/2020
DRYER MAYTAG MGDX700XW1 "Replaced baffle and fuses. Vent tested good. Repair successful. ; dspstn on spec-tagged invntry: 1 WP3391912 THERMOSTAT and 1 WP8573713 CUTOFF-THERMAL , used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Shortsville, NY 14548
Steve
Job Details: 02/07/2020
WASHER MAYTAG MVWC565FW1 Found the pump is noisy Ordering pump; ordrng 1 W10876600 (drain pump)
Near Rochester, NY 14624
Shaiman
Job Details: 02/07/2020
DRYER WHIRLPOOL WGD6620HW0 "Customer states unit throws F3E3 error code when starting unit & would like a replacement. F3E3 error code stored. Vent seems to be clean and clear. Ran unit on normal cycle for about 20 minutes with no issue. Contacted Whirlpool technical assistance line due to reoccurring issue. Agent referred to service pointer W11395626A stating that in this situation, if the vent is clean and the thermistor is not shorted, the ACU and UI should be replaced. Replacing user interface and control unit. However, if customer still experiences issues after this repair; the fault code would be due to user error. Informed customer of safe loading practices.SR: 7727082111; ordrng 1 W11368834 (CONTROL) and 1 W11370450 (CONSOLE)"
Near Rochester, NY 14612
David
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found crack in water supply to unit. Needle valve is not seating into its closed position all the way. Highly recommending that the customer have a licensed plumber make necessary repairs. The customer believes this was caused by a prior repair. Ordering water line. Office to have final say if we are going to proceed. ; ordrng 1 8212547RP (tube-water)
Near Fairport, NY 14450
Dave
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 Called techline SR 7727078760 . Techline said to check drain pan make sure it isn’t warped it is not . Techline had no more suggestions for the unit to be fixed . Deemed unrepairable . ; ordrng 1 W10633627 (Evap fan)
Near Penfield, NY 14526
Evan
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW4850HW1 Customer stating that unit will not run through cycle. Unit will fill and then begin to drain immediately. Upon inspection discovered error code f8e1 for long fill. Ran test cycle. Discovered that hot water valve was failing to actuate. Inspected valve and discovered that connection was not fully seated on control. Reseated connector and tested valve manually. Both valves are now actuating as they should. Ran test cycle to confirm function. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDPE334GPS0 Replacing control board due to unit displaying error code 4-4 for wash motor failure. Replaced control and ran test cycle unit completed cycle as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF760SADM0 Customer stating that unit is leaking. Checked for error codes. No codes present. Ran test cycle. Discovered that unit was leaking from diverter. Ordering Sump & motor ; ordrng 1 WPW10671942 (SUMP & MOTOR)
Near Rochester, NY 14609
Evan
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE510S0HS1 Customer stating that unit is not at right temp when preheat is finished. Ran preheat to 350 unit unit cycle once hitting 350. Unit need to be calibrated up 20 degrees. Calibrated unit up 20 degrees and took temp reading again. Unit now maintaining 350. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 02/06/2020
DRYER MAYTAG MEDC465HW0 Customer stating that lid is rattling during operation. Discovered that clips are not holding down lid as they should attempted to reform clips but lid will not latch on clips properly. Ordering clips ; ordrng 2 WP8066092 (TOP CLIP )s
Near Webster, NY 14580
Evan
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Part that was received is damaged. Reordering part rescheduling for 2/10; ordrng 1 W11035418 (INNER DOOR PANEL )
Near Rochester, NY 14625
Evan
Job Details: 02/06/2020
WASHER WHIRLPOOL MVWB835DW5 Customer stating that unit is not running right and was producing large noise during cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Unit is operating as it should. Spoke with customer about proper loading and cycle selection. Advised customer this is a High efficiency machine that does not require a large amount of water. Unit itself tested good
Near Macedon, NY 14502
Evan
Job Details: 02/06/2020
MICROWAVE WHIRLPOOL UMV1160CS8 Replacing control due to unit displaying f1e4 code for relay failure. Replaced control and tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 02/06/2020
WASHER MAYTAG MHW8630HC0 Complaint of UI display flickering. Observed flickering of digital display. Replacing UI.; ordrng 1 W11351738 (USER INTERFACE)
Near Rochester, NY 14610
Steve
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW4800BQ0 Adjusted legs to stop excessive vibrating. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Near Brighton, NY 14620
Steve
Job Details: 02/06/2020
OVEN KITCHENAID KEBC147VSS02 Replaced blower and fuse for no heat after self clean. The oven heated and tested good.
Near Rochester, NY 14618
Steve
Job Details: 02/06/2020
WASHER MAYTAG MVWX655DW1 Complaint of washer making noise and clothes coming out of washer wet. Observed noise during spin cycle. Attempted to remove washplate to examine splines however wash plate has seized to gear case. Ordering wash plate and gear assembly.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)