Local Reviews
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Evan E.
RANGE FRIGIDAIRE FEB500CES1 Customer stated they were concerned indicator light for oven was staying on even after oven was off. Set oven for preheat light came on as it should. When turning oven off light was going off as it should. Unit is functioning as it shouldUnit tested good Collecting service call fee
Dave F.
OVEN FRIGIDAIRE FEB24S2ASB Bake or broiler not turning on . Checked power to the element no power going to . Oven needs control 903091-9051 and door gasket and its torn 5303316768 . ; ordrng 1 5303316768 (OVEN GASKET) and 1 903091-9051 (clock/timer kit)
Evan E.
DISHWASHER KITCHENAID KUDS40FVPA4 Customer stated unit would not power on. Upon inspection discovered that thermal fuse was open. Replaced fuse Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W10402110 FUSE
Evan E.
WASHER WHIRLPOOL SAV4655EWW Customer stated unit was stopping during cycle. Upon inspection discovered that clutch plate was broken and lower bearing was failing.Quoted customer for repair Service call fee: $89.95Parts: (W10116791) hub &seal $150.00 (R9900474) 51.00Labor: $134.95S&H : 11.11Tax : $36.70Total: $473.71Customer does not want to proceed at this time. Collecting service call fee
Shaiman C.
DRYER KENMORE 110.948342 Could not recreate the issue. Unit testing good.
Steve M.
DISHWASHER MAYTAG MDB4949SHZ0 The dishwasher testing dood. Found the after leak is from the faucet. The customer is going to have it repaired.
Dave F.
WASHER WHIRLPOOL WFW8540FW0 Washer showing F3 E1 error code . Water level error code . Called techline SR 7724401040 tested power coming from acu . Tested good . Washer needs pressure sensor ordering sensor WPW10448876; ordrng 1 WPW10448876 (switch-wl)
Steve M.
OVEN KITCHENAID KOSE500ESS02 Customer complaining of fans vibrating during convect bake. Tightened screws to convect bake and bent shroud tabs. Heated oven and found no noise while I was here. Customer is going to monitor.
Steve M.
DISHWASHER JENN AIR JDB8200AWP3 Customer complained of unit not washing. They had bought a drain pump and put it on but the case was damage and caused poor connection to pump. Put on old drain pump. Tightened all connections. Tested dishwasher and it tested good.
Steve M.
WASHER MAYTAG MHWC7500YW0 Replaced main control and door latch for randomly ending wash before it starts. The washer tested good.
Steve M.
REFRIGERATOR JENN AIR JFC2290VEP7 Replaced both end caps for broken tab that holds pantry cover. The refrigerator tested good.
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 23 degrees in freezer. 45 in fresh food section. Set to 0 and 37. Inspected both evaporators for leaks with uv light and glasses and found no leaks. Inpsected all the copper and steel line in back of unit and found no leaks. Found the compressor start device is failing and not starting compressor all the time. Replaced start device. Tested unit for proper pressures in test 4 and they were good. The refrigerator tested good.
Shaiman C.
WASHER WHIRLPOOL WTW75HEFW Installed bellow retainer unit good.
Dave F.
WASHER MAYTAG MVWC555DW1 Wash plate gears are worn . Cleaned off spline to gear case . Installed washer plate. Loctite the screw that holds the washer plate . Tested washer in auto diagnostics. Tested good . Drain hose still to high up and not draining all the water out of the machine.
David L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Dispenser paddle was sticking to blue tape behind the switch. Removed tape and cleaned paddle. Unit tested good.
David L.
WASHER WHIRLPOOL WTW7500GW0 Replaced the watervalve due to the hot water not working. Tested unit in diagnostics. Unit tested good.
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Ordering compressor for not cooling. ; rqstng P&A on 1 W10309988 (compressor)
Dave F.
REFRIGERATOR WHIRLPOOL AFD2535FES Replaced damper on refrigerator due to not closing when it should have been . Tested damper in diagnostics. Tested good .
David L.
WASHER MAYTAG mvw87258wc Replaced worn bearing that was loud. Ran drain and spin to test. Unit is much quieter.; used 1 W10435302 (BEARING) from stock
Shaiman C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit is receiving water from a cold water line and not a hot water line resulting in poor wash quality. Suggesting to have a plumber resolve the issue.
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Replaced both top rails for popping the door open while the unit was running . Tested dishwasher tested good.
Dave F.
DRYER AMANA NED4705EW0 Dryer making horrible noises . Thumping grinding . Found the rollers and tension pulley were worn out . Replaced rollers and tension pulley ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
David L.
WASHER MAYTAG MVWC465HW2 Called techline due to customer complain of unit not spinning the clothes out properly. Had recommended less detergent previously. Customer switched brands nut has yet to run a cycle. Unit is testing good techline is now recommending a repairSr7724396094
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced door and installed nameplate due to broken hinge cup.
David L.
DRYER WHIRLPOOL WED5000DW2 Checked unit for long dry times venting is clear. Unit cycling on and off at the correct temperature. Customer was overloading the washer and dryer. Went over use and care with the customer
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Unit is shutting off and restarting every few seconds. Found insulation foam sticking in the evaporator fan blades causing an overload on the D.C. Circuit. Removed and the unit ran. Normally. Customer to monitor
Evan E.
DISHWASHER KITCHENAID KDTM404ESS1 Spray arm had come disconnected causing arm not to move. Reattached spray arm Ran test cycle Ran express cycle while in home. Unit tested good
Steve M.
WASHER MAYTAG MVWC565FW Customer complained the unit would not stop filling. He unplugged it before it overflowed. On arrival I found no error codes. Filled on normal cycle and it filled as expected and started to agitate. The customer was washing two sheets on normal cycle. Recommended to use bulky/sheets cycle. Found he had bought new soap after last visit and it does not have HE symbol on it. Recommended to take soap back and replace with HE soap. Ran clean washer before I left and it filled and started to agitate as expected.
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced freezer door for bowed liner causing no ice production. The door tested good
Steve M.
DISHWASHER WHIRLPOOL WDT710PAHB0 Replaced top rack stop for stop falling off. Pulled on rack and bumped the stops multiple time and they did not fail. The dishwasher tested good.
Steve M.
REFRIGERATOR WHIRLPOOL GSF26C4EXY03 Replaced main control for unit not defrosting. The refrigerator tested good
David L.
WASHER MAYTAG MVWC565FW1 Returning later with control; saved tckt
David L.
WASHER AMANA NTW4516FW Customer concerned with unit not filling with hot water.
Gary T.
RANGE GE JGBP28DEH3WH "Bake ignitor is open and not glowing, unit needs a bake ignitor, ordering part. Call 585-721-8287 20 minutes notice when on way.; ordrng 1 WB2X9154 (igniter)"
David L.
REFRIGERATOR WHIRLPOOL GAFZ30FDGB01 Unit had experienced a no cooling event unit has been cooling properly since. This happened during a power outage. Unit testing good at time of service. Having customer monitor. If problem returns have the customer speak with a technician asap.
David L.
DISHWASHER KITCHENAID KDPE234GBS0 Repaired torn wire to drain pump that was preventing the unit from draining. Unit tested good
Evan E.
WASHER KENMORE 110.2810223 "Customer stated unit was not spinning. Upon inspection checked for codes unit displaying f30 error code.(long fill) Ran unit in test mode Could hear that bearing was failing due to loudness of machine while in spin. Replaced bearing Ran test cycle Unit tested good Will return with log valveCustomer paid in full; ordrng 1 W10853723 (valve), used 1 W10435302 (BEARING) from stock"
Evan E.
WASHER MAYTAG MHW6000W2 Replacing bellow due to rip in bottom of bellow causing door to leak. Replaced bellow Checked for error codes No codes presentRan test cycle Unit tested good
Evan E.
RANGE KITCHENAID KERS505XBL03 Customer stated unit was not getting up to temp . Upon inspection discovered unit had never been calibrated. Ran test preheat for both ovens.Upper oven was off 10 degreesCalibrated up 10 degrees Lower oven was off 20 degreesCalibrated up 20 degrees Ran test preheat Both ovens are maintaining correct tempUnit tested good ATEC warranty
Evan E.
DRYER WHIRLPOOL WED5000DW2 Customer wanted unit inspected after new receptacle was installed. Checked voltage while unit was running . Unit is receiving proper 240vMotor and heater are both functioning as they should. Unit tested good
Evan E.
WASHER MAYTAG MVWB765FW3 Customer stated they were experiencing issues with unit not rinsing correctly. Unit was leaving spots on darker clothes. Checked for codes No codes present Ran diagnostic cycle Unit completed cycle as it shouldAdvising customer that using auto sensing as opposed to deep fill for loads will help with issue of spots on clothes Also suggesting running extra rinse to ensure detergent is being fully rinsed outUnit tested good
Dave F.
DISHWASHER MAYTAG MDB4949SDH2 Soap dispenser gasket has fallen off causing the door not to open every time . Replaced dispenser. Tested in auto diagnostics. No errors codes . Tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Dave F.
WASHER MAYTAG MVWC565FW1 Replaced control due to no light . Washer turning on now . Calibrated washer .ran in auto diagnostics. Washer tested good . Found that the customer is using seventh generation soap which may causing over suds .
Dave F.
DRYER MAYTAG MEDB835DC3 Dryer making squeaking noise and thumping noise . Replaced rollers and tension pulley . Tested dryer . Tested good .; used 1 4392065 (REPAIR KIT) from stock
Shaiman C.
WASHER MAYTAG MVWC565FW1 "Washer would not turn on. Indicator light on control was not illuminated. Replaced control, unit testing good."
Shaiman C.
WASHER WHIRLPOOL WTW7600XWO Bearing needs to be replaced. Customer declined repair.; dspstn on spec-tagged invntry: 1 W10435302 BEARING
David L.
RANGE MAYTAG MER8800FZ1 Installed switch and rod. The light relay on the control is fused. Ordering control.; ordrng 1 WPW10340323 (cntrl-elec)
Shaiman C.
RANGE FRIGIDAIRE FEFB66ECF "Bake element was cracked. Replaced element, unit testing good."
Steve M.
DISHWASHER KITCHENAID KDFE104DWH4 The dishwasher was leaking from float switch. Tightened the nut holding the float. The leak stopped. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Gary T.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Found condenser coils vibrating, repaired vibrating condenser coils and unit is checking okay"
Gary T.
MICROWAVE WHIRLPOOL WMH31017FW0 "Replaced interlock assy with interlock kit, tested unit, tested okay.; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Gary T.
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Explained to the customer about the operation of the ice door and chute, adjusted doors and legs otherwise the unit is checking okay, customer education."
Gary T.
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced sump assembly on which the wash motor was not running, tested unit running OK now.; used 1 W11085683 (PUMP&MOTOR) from stock"
Dave F.
DRYER MAYTAG MGDC215EW0 Dryer making vibrating noise . Found the motor was vibrating throughout the unit . Replaced motor . Tested . Tested good .
Gary T.
MICROWAVE MAYTAG MMV4206FZ4 "Replaced the main control that had a fused relay and was not controlling the over the range light, light was on all the time. Tested okayCustomer name is Gordon Hegeman."
Steve M.
RANGE WHIRLPOOL WFG525S0HZ1 Found the fitting on the broil is igniting randomly when lighting broil. The orifice is for propane. Informed customer that if it still leaks after repair he will need new orifice. ; ordrng 1 W10592836 (fitting)
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found defrost thermostat open causing unit to not defrost and not cool. Replaced thermostat and refrigerator tested good. ; used 1 WP4387503 (DEFROST TSTAT 60) from stock
Steve M.
WASHER MAYTAG MVWC565FW1 Replaced water valve for no hot water the washer tested good.
Steve M.
MICROWAVE WHIRLPOOL CAE2743BQ0 Found the washer was suds locked causing the drip. Pump o stay on and no response at user interface. Added water to give the pump something to do and found suds in the water from to much soap use. Added water 3 or 4 times and let the pump run with nothing in it for five minutes. The washer reset. Tested washer in diagnostics and it passed all tests. Calibrated washer. The washer tested good
Shaiman C.
WASHER MAYTAG MVWC565FW0 Unit is not turning on/responding to functions. Indicator light on control board is not illuminating. Replacing control. ; ordrng 1 W11116594 (cntrl-elec)
Dave F.
DISHWASHER KITCHENAID KDTE104ESS1 Humming coming from dishwasher . Found the dishwasher doesn't have water coming . Found the water was off . Turned on water . The humming was coming from water valve . Tested dishwasher tested good .
Gary T.
RANGE MAYTAG MGR675EDS "New burner head is not sealing properly and causing improper gas mix and gas smell, reordering burner head.; ordrng 1 WPW10406283 (burnr-head)"
David L.
WASHER MAYTAG MVWC565FW1 Returning later with control; saved tckt
David L.
REFRIGERATOR WHIRLPOOL GIOFSAXVY02 Replaced HV control due to unit not cooling. Unit began cooling after it was programmed.
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was not adding enough water. Upon inspection checked for error codes. No codes present.Ran test cycle unit completed cycle as it should Ran bulky/sheets load empty to observe how much water unit was adding. Discovered unit was adding water but cold valve was not actuating correctly. Connector for cold water valve was loose at control.Reseated connection Ran unit in manual test mode to actuate cold valve.Valve is functioning as it should Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTM404ESS1 Customer stated that lower spray arm was hitting up against lower rack causing noise. Upon inspection discovered that lower spray arm was not sitting correctly on sump due to area where spray arm mounts becoming worn and sitting loosely on sump. Replaced spray armRan test cycle Unit tested good
David L.
RANGE JENN AIR JDS1750FP0 Replaced vent trim and knobs.
Evan E.
WASHER WHIRLPOOL WTW8040DW4 Replacing gear case due to bearing failing . Unit was running very noise during spin and agitate. Replaced gear caseRan calibration cycle Ran diagnostic cycle Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was not filling with enough water. Checked for error codes no codes present. Ran test cycle Unit did not fill correctly Inspected & removed supply line. Supply line to water valve tested good. Valve on house side that supply line is connected to is faulty not receiving correct water pressure suspecting that valve is failing to open completely.Therefore unit will not fill completely Machine itself tested good.
Evan E.
DRYER WHIRLPOOL LTE6234DQ0 Unit would not spin. Could hear motor running but not spinning basket. Suspecting motor coupler had broken. Confirmed that couple was indeed broken Replaced coupler Ran test cycle Unit tested good ; used 1 285753A (COUPLING) from stock
David L.
RANGE ELECTROLUX EW30DS65GS "Customer had the oven over heat several times. Control has been intermittently unresponsive.; ordrng 1 316217002 (sensor,oven probe)"
Shaiman C.
DRYER WHIRLPOOL LER6620PT0 Dryer will not start. Thermal fuse was faulty. Replaced fuse. Unit testing good.
Shaiman C.
WASHER WHIRLPOOL WTW6200VW0 "Start button would not work. Replaced console, unit testing good."
Steve M.
MICROWAVE WHIRLPOOL MMV4206FZ4 Customer has a vent hole that goes out the house and was under the impression the hole was filled. I cAn feel cold at the back of the unit that is causing condensation. The microwave tested good.
Steve M.
DISHWASHER KITCHENAID KDTE704DSS1 Customer complained of dishes not drying like they were. Heater works. Customer is running hot water. Tested in diagnostics. Found cold water error code but water is coming in at proper temp. Found sensor error code. Ordering sensor. ; rqstng P&A on 1 WPW10705575 (sensor)
Gary T.
OVEN JENN AIR JJW3830WP02 "Replaced the ui that the display had lines thru it, replaced a noisey blower and replaced a door latch that was causing door error codes, ran and tested the unit, unit tests okay."
Steve M.
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 "Found condenser fan motor not running. Put a fan behind unit that customer supplied to keep compressor cool. Ordering fan; rqstng P&A on 1 W10124096 (fan,motor)"
Gary T.
RANGE KITCHENAID KFEG500ESS2 "Removed top, no foreign matter in the burner, ran burner up on high, normal smell of hot Bruner. Checks okay"
Shaiman C.
WASHER WHIRLPOOL MVWC416FW0 "Customer concerned that machine would not start wash cycle. F5E3 code on arrival. Tested lid lock in diagnostics, mechanism locks and unlocks reliably on command. Cleared codes and ran auto diagnostics cycle. Could not recreate any issues. If problem persists, return with control.Control: W11125011 ; rqstng P&A on 1 W11125011 (CONTROL )"
Gary T.
WASHER WHIRLPOOL WFW6620HW0 "Adjusted left front leg so the unit wouldn't rock,"
David L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced door and damaged bin ordering shelf that is damaged to be shipped direct; ordrng 1 W11130203SHIPDIRECT (SHELF SHIP DIRECT)
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Apon further inspection, and after second recharge with Refrigerant there were no external observable leaks, no oily residue, no trace of dye whatsoever. On the evaporator or any seals system components in the unit compartment. All solder connections were clean and without the same. Vacuumed testing the high side shows an internal high side leak and is a non repairable issue, advised customer that the unit was non repairable."
Dave F.
REFRIGERATOR KITCHENAID KFIS29PBMS01 Refrigerator making noises . Couldn't get the refrigerator to make the noise again . Refrigerator temperatures were to low . 33 in fresh food and -5 in freezer. Change temperatures to recommend . The ice cubes looked a little melted on the bottom . Ran icemaker in diagnostics test . Tested good . Refrigerator tested good .
David L.
REFRIGERATOR WHIRLPOOL WRT3L1SZYB Unit is leaking from the evaporator causing diminished cooling. Ordering evaporator and dryer.; rqstng P&A on 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)
Gary T.
WASHER MAYTAG MVWC565FW0 "Replaced shorted drainpump, dead control and inoperative lid latch, calibrate and tested okay.; used 1 W10838613 (LOCK-LID) from stock"
David L.
DISHWASHER KITCHENAID KDTM354DSS4 Keypad has malfunctioned. Ordering keypad. Part still under 5 year warranty.; ordrng 1 W10803367 (panel-cntl)
Gary T.
RANGE AMANA AGR6603SFW1 "Repaired shorted connection at the bake ignitor causing the oven not to light and a gas smell, tested multiple times, checks okay."
Gary T.
OVEN JENN AIR JJW3830WP02 "Replaced the ui that the display had lines thru it, replaced a noisey blower and replaced a door latch that was causing door error codes, ran and tested the unit, unit tests okay."
David L.
REFRIGERATOR GE GSS25LGMAWW Spoke to customer and preordered watervalves. Customer needs after 4; ordrng 1 WR57X10023 (valve asm water) and 1 WR57X10024 (water valve asm)
Evan E.
WASHER MAYTAG MHW4200BG2 Installing pressure switch due to unit continually spinning at end of cycle and never stopping. Replaced switch Replacing bellow due to unit leaking from bottom of front door. Replaced bellow Ran test cycle Unit tested good; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
Dave F.
DRYER WHIRLPOOL WED8500DC4 Replaced user interface due to not functioning. Tested unit . Tested good .
Gary T.
WASHER MAYTAG MVWC565FW1 Replaced cracked agitator and basket. Tested okay
Dave F.
DISHWASHER WHIRLPOOL KDPE234GPS0 Dishwasher is brand new . The smoke/ smell was the heating element turning on the first time . Ran in auto diagnostics. Dishwasher tested good . Customer was concerned that the dishwasher was running for two hours explained that the dishwasher will run way longer then their previous washer . Customer will try dishwasher again and will monitor.
Dave F.
DISHWASHER KITCHENAID KDPE234GPS0 Dishwasher not drying found error code F7 E1 . Heater not turning on . Tested for resistance tested good . Washer heat was not turning on . Put in auto diagnostics cleared error codes . Tested washer tested good .
Gary T.
WASHER KENMORE 110.477978 "Call customer and discussed failure with him on the phone, Sears has already checked the unit over and the part that they need is no longer available advised customer to purchase a new unit."
Dave F.
REFRIGERATOR KITCHENAID KSC23C8EYB02 49 degrees in the fresh food section and 23 in freezer . Refrigerator needs sealed system work . Ordering uv dryer WPW10143759 ; rqstng P&A on 1 WPW10143759 (dryer)
Steve M.
WASHER MAYTAG MVWX655DW1 Replaced drive hub and wash plate for stripped wash plate and spinning out of sync in spin. The washer tested good.
Steve M.
WASHER MAYTAG MVWB855DC2 Replaced water valve for getting power but just humming and no water. The washer tested good. Added hose washers to hose since they did not have any. Informed customer to replace hose soon due to rubber hoses are starting to bilge at the ends.
Dave F.
DISHWASHER WHIRLPOOL MDB6701AWB User interface needs to be replaced . The part is discontinued. Customer will look into buy a new dishwasher.
Evan E.
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit was not starting cycle. Upon inspection discovered that door lock light was flashing and door was stuck shut. After inspection discovered that latch had debris inside causing latch to jam. Was able to remove debris and unjam latch. Ran test cycle Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found auger not connecting to ice bin well. Ordering motor, shaft bin and chute; ordrng 1 W11109888 (ice-contnr) and 1 W11202789 (MOTOR) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft) and 1 WPW10293211 (chute)"
Steve M.
WASHER MAYTAG MVWC300XW1 Found gear case is loud and leaking. The unit needs a gear case. Quoted customer. Customer is going to replace. ; rqstng P&A on 1 W11255272 (GEAR CASE)
Steve M.
WASHER AMANA NTW4516FW2 Customer was concerned. With unit unresponsive after power outage. Tested unit in diagnostics and all the functions worked as expected. Instructed customer to unplug and wait two minutes if happens again. The washer tested good. Left part with customer.
Evan E.
WASHER MAYTAG MVWX655DW0 Customer stated unit was not agitating. Checked for codes no codes present. Inspected wash plate. Discovered that splines on wash plate had stripped outOrdering wash plate; ordrng 1 W10902814 (washplate)
Shaiman C.
WASHER WHIRLPOOL WTW75HEFW Wrong part. Ordered correct part.; ordrng 1 W11266654 (BELLOW)
Dave F.
DISHWASHER MAYTAG MDB7759SAB3 Top rack isn't going in all the way . Found the tracks were loose WPW10195623. The wheels on the tub are worn out WPW10505748.the adjusters are not holding the the rack up very well WPW10451914. Third level spinner is missing ordering spinner 8193983 . Cleaned chopper blade area . Tested dishwasher is spraying better . But top rack isn't spinning great. ; rqstng P&A on 1 8193983 (spinner 3rd level) and 2 WPW10195623 (track)s and 2 WPW10323189 (stop)s and 4 WPW10451914 (wheel-uper)s and 4 WPW10505748 (wheel-tub)s
Shaiman C.
DRYER MAYTAG MGDE500VP0 F01 error code. Control board is discontinued.
Steve M.
WASHER MAYTAG MVWX655DW1 Found the washplate not spinning with the basket. The washer needs drive hub and washplate. The washplate is seized to the bearing. Could not get the part out of washer in one piece. Quoted customer to remove washplate and replace washplate and drive hub. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
Shaiman C.
WASHER WHIRLPOOL WTW75HEFW "Replaced door lock and control. Bellow retainer is damaged, must be replaced.; ordrng 1 W11218344 (RETAINER )"
Shaiman C.
WASHER MAYTAG MB835DCPR "Customer concerned of water level raising too high. F3E2 F0E3 codes on arrival. Hot water valve on house was shut off. Turned water on, cleared error codes and ran verification cycle. Inlet water thermistor and all other functions passed. Customer monitor"
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Door opening after dishwasher runs for a while and gets hot . Called techline SR 7724370336 .he gave me some different things to check like the top rack going into place and checking the seal. Everything looks good . Couldn't recreate .Last time this happened we replaced the rails . Ordering new rails W11259786 and W11259785; rqstng P&A on 1 W11259785 (TRACK) and 1 W11259786 (TRACK)
Shaiman C.
RANGE WHIRLPOOL WFE510S0HW Installed cord and tested elements. All four elements are heating.
Shaiman C.
WASHER MAYTAG MHW3505FW1 Replaced dispenser drawer assembly. Water is not filling the fabric softener compartment.
Gary T.
WASHER WHIRLPOOL WTW7500GW0 "No hot water coming into the unit, water is good to the valve, ordering valve; ordrng 1 W11165546 (VALVE)"
Dave F.
WASHER MAYTAG MVWX655DW1 Washer drain pump was staying on .Different issue from last time unplugged drain pump from control . . Got the pump to turn off . Looked for error codes . No codes . Tested unit in auto diagnostics . Tested good . Calibrated unit . Tested good .
Gary T.
DRYER MAYTAG MGDC465HW0 "Venting checked okay and is unrestricted, unit is heating properly, ordering coil pack and thermostat; ordrng 1 WP8318268 (thrmst-fix) and 1 WPW10328463 (coil-valve)"
Dave F.
RANGE WHIRLPOOL WEEA25H0HZ1 Aqua lift not cleaning oven. Called techline SR 7724366823 . Tech said that the temperatures need to be 180 to 200 around . Checked temperatures. Temperatures were good . Found no error codes . Techline gave me phone number for the customer to call 877-258-0808. Oven tested good . Customer to call aqua lift number.
Gary T.
RANGE WHIRLPOOL WFG320M0BW2 "When setting thermostat at 200 it runs up to 450, ordering control and thermal probe.; ordrng 1 W11113908 (cntrl-elec) and 1 WPW10181986 (sensor)"
Dave F.
DISHWASHER JENN AIR JDB1255AWP0 Found the dishwasher is tidal waving causing it to leak in the bottom right . The top rack sprayer arm is warped causing the sprayer not to spin and just spray in the corner causing it to leak . Looked up parts for unit . Parts are discontinued.
Dave F.
WASHER WHIRLPOOL WFW85HEFW1 Replaced user interface due to it shutting off randomly after you turn it on. Tested in auto diagnostics. Tested good.
Gary T.
REFRIGERATOR WHIRLPOOL n/a "Unit has a slow refrigeration leak in the evaporator section, estimate only customer is buying new.; rqstng P&A on 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)"
David L.
VENTHOODS IKEA IHW51UC0FS1 Unit is getting voltage but is not operational. Ordering blower and controls.; ordrng 1 W10735734 (capacitor) and 1 W10894803 (blower fan) and 1 W10895844 (transformr) and 1 W10895848 (cntrl-elec)
Dave F.
DRYER MAYTAG MGD6630HW0 Dryer raddling and not drying right . Found the blower housing was not attached to the vent pipe causing long dry times . Tested dryer tested good .
David L.
REFRIGERATOR WHIRLPOOL GIOFSAXVY02 Unit was not cooling due to a failing HV control. Ordering control.; ordrng 1 WPW10310240 (cntrl-elec)
Gary T.
DISHWASHER WHIRLPOOL WDT720PADW2 "Door is opening and closing the same as when I replaced the springs, there is no problem with the door or the springs, customer is expecting the door to be held closed by the springs which I explained is not the case, the door is held closed by the latch and they must latch the door in order for it to stay closed when not in use."
Gary T.
REFRIGERATOR KITCHENAID KFIS27CXMS3 Installed drain tube kit to stop water leaking and freezing the freezer compartment. Checked okay; used 1 W10619951 (TUBE-DRAIN) from stock
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stated unit was not filling correctly. Checked for error codes . No codes present. Upon inspection discovered that hot valve is failing to actuate. Tested valve in manual test mode cold valve is actuating but hot is failing to actuate. Ordering water valve; ordrng 1 W11038689 (valve)
Gary T.
OVEN WHIRLPOOL WOS51EC7AS01 "Found tripped circuit breaker reset and unit checks okay, advised customer that if it happens again to have the circuit breaker replaced."
Shaiman C.
WASHER MAYTAG MVWX655DW0 "Drain hose was not secured onto drain pump causing a small leak. Secured hose, unit testing good."
Evan E.
WASHER MAYTAG MVWC555DW1 Hub inside washplate had stripped out teeth ordering washplate; ordrng 1 W10902814 (washplate)
Evan E.
WASHER MAYTAG MVWX655DW1 Replacing gear case due to bearing inside gear case failing and seal around gear case failing causing unit to leak water. Replaced gear caseAlso replacing wash plate due to old wash plate seizing on gear case shaft. Replaced wash plate Ran calibration cycle Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW8500DC2 Replacing control panel due to unit displaying f6e3 code (UI not hearing control)Replaced control Replaced UI Ran calibration cycle Ran test cycle Unit tested good
Steve M.
REFRIGERATOR GE HSS25GFPHWW Found main control not sending power to rest of unit. Found burn mark by transformer on control. Quoted customer for main control. ; rqstng P&A on 1 WR55X10942P (CONTROL)
Evan E.
DISHWASHER WHIRLPOOL WDT720PADW2 Customer stated door was falling down. Upon inspection discovered that rubber grommet that sits on hinge had fallen off. Reinstalled grommet on hinge Unit tested good
Evan E.
WASHER MAYTAG MVWC415EW2 Installing new suspension due to units basket moving to ok much while in spin. Old suspension was causing basket to sag. Replaced suspension Ran test cycle Unit tested good
Evan E.
DISHWASHER KITCHENAID KDFE104DSS2 Replacing wash motor due to motor failing to run during wash cycle. Unit was not running motor causing water to sit in tub and cause no heating error code. Replaced sump &motor Ran test cycle Unit tested good
Dave F.
DISHWASHER WHIRLPOOL KDPE234GPS0 Replaced third dish rack . Tested dishwasher tested good . After the install was put in the kickplate is missing the pieces to attach it . Ordering WPW10503548 and sending to customer.; ordrng 1 WPW10503548 (retainer)
David L.
MICROWAVE WHIRLPOOL WOC75EC0HS00 Unit displaying communication error. Ordering UI.; ordrng 1 W11351549 (UI)
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Duplicate job, but checked again, all is working and cooling"
Dave F.
DRYER WHIRLPOOL WED4815EW1 Dryer making vibrating noises .found the blower housing was raddling when the motor was running . Tightened blower housing and put a screw in it. . Tested unit . Tested good
Steve M.
RANGE JENN AIR JES1750FS1 Replaced main control for no heat at bake or broil. The oven tested good.
Steve M.
DRYER WHIRLPOOL WED5620HW0 137 156 111 the dryer shut of after one cycle with no wet clothes touching sensors. added wet towel to sensor bar 150 130 150 128 the dryer heated and cycled on and off as expected. Found no error codes. Called customer and gave some tips on better drying. Drying like clothes and using large enough loads to use the sensor dry option. called tech line sr# 7724369898 Customer was not home for signature.
Steve M.
DISHWASHER KITCHENAID KDTE304DPA0 Tested dishwasher in diagnostics and the dishwasher ran as expected. Tested heater and it worked as expected.
Gary T.
DISHWASHER KITCHENAID KDPE234GPS0 "Unit needs a sump assy, part is ordered. At the shop. Call 347-216-1030 when on the way.; dspstn on spec-tagged invntry: 1 W11085683 PUMP&MOTOR"
David L.
REFRIGERATOR KITCHENAID KRFF302ESS01 Replaced noisy damper. Unit tested good.
David L.
RANGE JENN AIR JES9900BAB Replaced console due to keypad malfunction. Unit tested good.
David L.
OVEN MAYTAG MGR8674AS0 Quoted customer for burner and ignitor due to poor ignition. Customer denied repair. Refused to pay the service fee. Office is to bill the customer for our time. Was asked to leave the premises after they disputed the charges.
David L.
WASHER FRIGIDAIRE FAFW3511KW0 Replaced control due to comm error. Unit tested good.
Steve M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complained of dishwasher leaking and the water is getting underneath the linoleum. Found the brass fitting to the water valve was leaking.tightened the brass fitting and that leak stopped. Found the dishwasher was also leaking out the front of the door due machine not sitting level. Lowered back legs and repositioned dishwasher so water inside unit is more to the rear of dishwasher. Tested and the dishwasher no longer leaks.
Evan E.
DISHWASHER KENMORE 665.13899K801 Replacing control board due to unit failing to send power to heater. Replaced control Ran diagnostic cycle Unit Ran heater at end of diagnostic Unit tested goodATEC warranty for labor and S/C fee
David L.
REFRIGERATOR GE GSL25JFPJBS Unit is operating properly. Temperatures are correct. Water dispenser is working.
David L.
RANGE WHIRLPOOL WFG525S0HV0 Investigated smell during bake cycle. Found small food stain under oven bottom likely causing a burning odor. Called techline to document. Sr7724371828
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Replace right hand ff door that was broken at the hinge. Unit tested good.
Gary T.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Received wrong door, reordering freezer door and fridge door handles. Researching the freeze door.; ordrng 2 W10874799 (handle)s and 1 W11265947 (DOOR FREEZER)"
Gary T.
RANGE JENN AIR JGS9900CDF01 "Screws are corroded into orifice holder, ordering screws and orifice holder.; ordrng 1 WP7527P087-60 (holder-orf) and 2 WP8273062 (screw)s"
Gary T.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit evap was frosted over, thermistor and element homed out okay, ordering control.; ordrng 1 W11174836 (CONTROL)"
Gary T.
REFRIGERATOR MAYTAG MRT711SMFZ00 "Warm in the freezer, freezing in the fridge, ordering a control and a thermistor.; ordrng 1 W10904683 (cntrl-elec) and 1 WPW10384183 (thermistor)"
Evan E.
WASHER KENMORE 110.2090299 Customer stated unit was not spinning and smelled burning coming from machine. Upon inspection attempted to run spin cycle. Unit was spinning as it should. Ran unit with full basket of water. Unit was progressing through cycle as it should. Tested the spin drain cycle multiple times unit was draining and spinning as it should. Inspected all electrical connections for possible loose wire at motor or timer. Could not replicate issue while in home. Advised customer to run machine and contact tech if issue is to persist.Unit tested good
Gary T.
DISHWASHER WHIRLPOOL KDFE104DSS2 "Replaced door gasket that was falling out, tested okay."
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Advised customer that the fridge is running at an average temp of 38 degrees, not exactly 38, turned up freezer temp ."
Evan E.
WASHER WHIRLPOOL WFW3090GW While unpackaging stator discovered that stator was cracked. Leaving other 2 parts with customer.Reordering stator ; ordrng 1 W11044838 (stator)
Gary T.
DISHWASHER WHIRLPOOL WDF520PADB7 "Repaired lower binding spray arm that was not spinning was not washing dishes, tested and checked okay after that."
Gary T.
REFRIGERATOR WHIRLPOOL WRF989SDAF00 Replaced defrost control mechanism that was not put in the unit into defrost. Tested OK
Gary T.
DRYER ADMIRAL AGD4875YQ2 "Was just here less than a month ago, found open thermal fuse, venting tested unrestricted replaced thermal fuse, charged part only. ; used 1 WP3392519 (FUSE-THERMAL) from stock"
Gary T.
RANGE AMANA ACR4303MFB3 Customer purchased and installed their own terminal block. Canceled call.
David L.
VENTHOODS KITCHENAID KVWB606DSS1 Helped SM
David L.
DISHWASHER MAYTAG MDBH979SAM0 Replaced door seal due to leak. Unit tested good.
Steve M.
RANGE MAYTAG MER8674AS0 Found control not sending power to broil and sending 100 volts to bake element. Needs control. Quoted customer for repair. ; rqstng P&A on 1 WPW10655837 (cntrl-elec)
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Replaced cracked fan blade. Unit tested good.
Dave F.
COOKTOP WHIRLPOOL KECC667BBL02 User interface is not responding to touch and won't cook on low . Ordering new UI WPW10545371; ordrng 1 WPW10545371 (cntrl-elec)
David L.
WASHER WHIRLPOOL WTW4816FW2 Replaced control due to unit not responding to commands. Tested and calibrated unit.
David L.
DISHWASHER GE FDB1050REC5 Replaced spray arm and splash guards due to leak. Unit testing good.
David L.
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Cleared defrost drain that was causing a leak in the fresh food section. Customer to monitor.
Dave F.
REFRIGERATOR WHIRLPOOL AFD2535FES Damper not opening and closing . Tested damper in diagnostics. Damper door not closing . Ordering new damper WPW10196393; ordrng 1 WPW10196393 (damper control assy)
Evan E.
DRYER MAYTAG MGDB835DW4 Customer stated time was jumping around during cycle.Checked for codes Unit was displaying F6-e2 error code ACU and UI failing to communicate Called techline Sr: 7724353356Techline advising that time will jump around and is only estimate of time due to way that moisture sensor functions depending on items inside machine. Unit itself if functioning as it should Suspecting that error code was caused by stuck key or customer selecting cycle multiple times. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDT710PAHB1 Customer stated unit was not draining. Upon inspection tub was full of water. Checked for codes No codes presentRemoved water from tub. Removed pump to inspect. No debris in pump. Pump impeller was able to spin freely. Reattached pump Unhooked drain line at disposal filled unit. Ran drain cycle. Water was slowly draining but drain line is clogged. advised customer there would be labor charge to clean drain line. Customer did not want to proceed at this time. Unit tested good otherwise
Evan E.
DRYER WHIRLPOOL NED4655EW1 Customer stated that unit was not heating. Upon inspection discovered that unit was not receiving 240v. Unit was running motor but heater was not receiving any power. Checked vent checked heater for continuity unit tested good. Checked voltage coming in at outlet. Unit is only recieving 120v. Advising customer to have electrician come and inspect outlet/breaker. Unit was currently running on 20 amp breaker.
Evan E.
WASHER KENMORE 417.404127 Customer stated unit was not draining. Upon inspection discovered that filter inside pump was clogged causing unit not to drain.Cleaned filterRan test cycle Unit tested good
Dave F.
WASHER MAYTAG MVWC465HW0 Washer has lid lock fault F5 E2 needs new lid lock . Won't turn on . Ordering new lock W11307244; rqstng P&A on 1 W11307244 (LID LOCK )
Evan E.
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated unit was powering up but not starting cycle.Upon inspection discovered that customer had control lock on machine causing unit not to run. Turned off control lock Checked for error codes No codes presentRan test cycle Unit tested good Collecting service call fee
Evan E.
WASHER WHIRLPOOL MVWC565FW Replacing lid lock and control due to control failing to sense when unit was locked.Replaced lid lock Replaced control Ran test cycle Unit tested good
Steve M.
REFRIGERATOR AMANA ABB2224BRB00 Replaced light switch for intermittent light. The refrigerator tested good ; dspstn on spec-tagged invntry: 1 WPC3680310 LIGHT SWITCH
Steve M.
VENTHOODS KITCHENAID KVWB606DSS1 Replaced the fan that was left at customers home on previous visit for open motor on fan. The fan worked as expected.
Steve M.
HOOD VENT WHIRLPOOL KVWB406DSS2 "Replaced transformer, control and leds for no lights. The hood tested good"
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Spoke to customer and pre ordered doors due to scratches.; ordrng 1 W11104466 (dor-fip) and 1 W11104477 (dor-fip) and 1 W11223753 (BADGE)
David L.
WASHER MAYTAG MVWC465HW2 Unit is not completing cycles intermittently. No errors in control. Ordering control.; ordrng 1 W11249158 (CONTROL)
Steve M.
DISHWASHER JENN AIR JDB9000CWS3 "Replace top racks rails for broken rails and top rack falling. The dishwasher tested good. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Steve M.
REFRIGERATOR KITCHENAID KRFF302ESS01 Tightened handle doors. The refrigerator tested good.
Evan E.
WASHER MAYTAG MVWB835DW1 Customer stated unit was producing burning smell and could not get lid unlocked. Upon inspection discovered that control was failing led verification light was not lit and lid for unit would not unlatch. Burning smell customer was referring too is bearing inside gearcase failing causing smell.Ordering gear case Ordering control ; ordrng 1 W10811956 (drum assy) and 1 W11024149 (cntrl-elec)
Gary T.
MICROWAVE MAYTAG MMV4206FZ4 "585-638-0138 is correct #, no control to the light when trying to Turing it on and off, light is on all the time. ordering control.; ordrng 1 W11135512 (CONTROL)"
Steve M.
WASHER MAYTAG MVWC565FW Found washer stuck in drain added water until it reset. Calibrated and tested the washer and the washer tested good. Explained to customer that oversudsing can cause the washer to get stuck in drain and become u responsive.
Steve M.
DRYER KENMORE 110.875726 Replaced rollers and idler pulley for loud operation. Removed all the lint from inside dryer. The dryer tested good ; used 1 4392067 (REPAIR KIT) from stock
Dave F.
MICROWAVE WHIRLPOOL WMH31017FS0 Door switch on micro failing. Replaced interlock with new one with added switch . Tested unit tested good .; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Dave F.
DISHWASHER KENMORE 665.13843K601 Chopper blade housing was blocked full of debris . Removed debris tested dishwasher. Tested good .
Steve M.
MICROWAVE KITCHENAID KMHS120ESS2 "Replaced the door switches for door open/ lose errors, preventing use. The microwave tested good. ; used 1 W11244494 (INTERLOCK) from stock"
Dave F.
DRYER MAYTAG MEDC215EW0 "Dryer making very loud squeaking . Rollers and tension pulley need to be replaced called for auth. Auth code NLAC10079415. Replaced stock .rollers kit 4392067 and pulley WP691366. Tested dryer . Tested good .; used 1 4392067 (REPAIR KIT), and 1 WP691366 (PULLEY-IDLER) from stock"
Dave F.
DRYER WHIRLPOOL WED6620HW0 New unit was received with dent in top. Replaced top with new one .
David L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced light pipe due to indicator not illuminating.
David L.
DISHWASHER WHIRLPOOL WDF330PAHT2 Replaced cracked hose connection with new hoses. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced dented door.