Near Rochester, NY 14625
Evan
Job Details: 08/12/2020
DISHWASHER KITCHENAID KDTM404ESS0 Customer stated that unit was leaking from front door. Upon inspection discovered that spray arm was cracked causing issue. Spray arm will need to be replaced. Ordering spray arm ; ordrng 1 W10860176 (SPRAY ARM (LOWER) )
Near Irondequoit, NY 14609
Evan
Job Details: 08/12/2020
RANGE GE JMPT0260J3AD Customer had emergency rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
Near Irondequoit, NY 14609
Evan
Job Details: 08/12/2020
WASHER MAYTAG MVWC416FW1 Customer had emergency at time of appointment. Rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
Near Rochester, NY 14624
James
Job Details: 08/12/2020
STACKED LAUNDRY WHIRLPOOL LTE6234DQ1 "Unit not starting unless drum is turned by hand. Motor has failed. Need 279811; rqstng P&A on 1 279811 (MOTOR), states that autho needed"
Near Rochester, NY 14610
Tanner
Job Details: 08/12/2020
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced UI. Ran unit and error did not display. Advising customer to continue to monitor. Scheduling follow up for inlet thermistor for best available appointment. Customer will reach ApplianceTec to reschedule if needed. ; schdld next appmnt for 8/21 FRI !
Near Rochester, NY 14624
James
Job Details: 08/12/2020
WASHER WHIRLPOOL WTW4815EW1 Q1 n. Q2 n. Q3 n. Unit stuck on rinse cycle. Valves not turning on in diagnostics. Of to valves at 1000ohms. Unplugged unit then recalibrated. Valves functioning after reset. Need control. ; ordrng 1 W11124765 (cntrl-ele)
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2020
MICROWAVE KITCHENAID KMHS120ESS3 Control board needs to be replaced due light not coming on . . Called techline SR 7728531183 . Verified that control is covered for 5 years . Ordering control . ; ordrng 1 W10881539 (cntrl-elec)
Near Rochester, NY 14623
Steve
Job Details: 08/08/2020
DRYER WHIRLPOOL WED4850HW0 Customer states that push to start not always working and sometimes dryer keeps running after cycle has ended. Order start button. Left timer at residence and will also install on return visit. ; ordrng 1 WPW10446920 (switch-pts)
Near Irondequoit, NY 14617
James
Job Details: 08/08/2020
RANGE WHIRLPOOL WFG550S0HV1 Replaced outer door panel for door separating from glass. Unit functions properly.
Near Rochester, NY 14617
James
Job Details: 08/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Unit makes ice once a day. Replaced UI and inspected. Found cabinet getting hot and compressor getting loud. Tested condenser fan in diagnostics and it wouldn't power on. Need condenser fan ; ordrng 1 W11024494 (fan)
Near Pittsford, NY 14534
Dave
Job Details: 08/08/2020
REFRIGERATOR KITCHENAID KRFF305EWH00 30 degrees in fresh food and 0 in freezer .Filter house is leaking and fresh food section is freezing items . Found lots of ice built up inside fresh food section underneath where the filter housing was leaking . Customer turned the water off to the unit . Going to leave water off and check temperatures again on return visit to make sure that the ice wasn’t causing the unit to be to cold inside . . Ordering filter housing and control and damper Will check thermistors in diagnostics on return . ; rqstng P&A on 1 W11346623 (filter housing) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)
Near Rochester, NY 14604
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL WHD560CHW0 Q1 no Q2 no Q3 no Complaint of dryer not working. Turned on unit and motor runs but drum does not spin. Found belt had been shredded by copper lines. Replaced belt. Ran unit and unit tested good.; used 1 4392067 from stock
Near Irondequoit, NY 14622
James
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Q1 n. Q2 n. Q3 n. Replaced rh door for cracked liner. New door does not come with nameplate. Mullion not opening fully, causing it to hit door when closing. Need mullion. Fridge was delivered with dents in cabinet. Called tech line. Ref778505317Unit non repairable. Customer is to contact customer service to swap out unit."
Near Rochester, NY 14624
Steve
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found compressor running. No frost pattern. Ordering evaporator The left track that holds crisper is broken Ordering track. Tapped and added refrigerant to get machine up and running While part is being ordered. ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11025586 (track) and 1 WPW10143759 (drIER)
Near Brighton, NY 14610
Dave
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Drain tube was plugged . Replaced with updated tube W11190084 S Code S38253. Defrosted drain . Noticed the right fresh food door on the bottom was broken and door closes hard . To fix that unit would need new door . ; used 1 W11190084 (TUBE-DRAIN) from stock
Near Pittsford, NY 14534
Evan
Job Details: 08/08/2020
DISHWASHER KITCHENAID KDFE204ESS1 "Replacing manifold , feed tube and spray arm due to unit failing to clean on the upper rack and also unit leaking. Replaced all parts and tested unit. Observed unit during diagnostic cycle with clear plastic door on front of machine to confirm function. Unit tested good"
Near Henrietta, NY 14467
Evan
Job Details: 08/08/2020
WASHER WHIRLPOOL MVWB835DW4 Replacing dispenser housing due to unit failing to dispense water to appropriate cup during cycle. Replaced housing. Ran test cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Rochester, NY 14625
Dave
Job Details: 08/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed new control . Went to test 77 in diagnostics defrost thermistor passes customer will monitor
Near Rochester, NY 14606
Steve
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Temps good in freezer. Found crystallized frost/ice near evap fan. Ice seems watery and sticking in icemaker. Ordering fan and ice maker ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10128551 (evaporator fan motor)
Near Rochester, NY 14618
James
Job Details: 08/08/2020
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Replaced fuse and tested several times. Unit keeps activating motor on its own. Unit blew new fuse. Need control for self activation and motor for over current. WPW10235652 has been discontinued.
Near Webster, NY 14580
Dave
Job Details: 08/08/2020
WASHER FRIGIDAIRE ATF8000FS1 Unit needs new bellow . Door swings to the left . Customer wants the doors to swing towards the wall . The washer door is not able to be changed . Customer wants to pay for the repair day of . Charged just service call ; ordrng 1 134728400 (bellows kit)
Near Scottsville, NY 14546
James
Job Details: 08/08/2020
MICROWAVE MAYTAG MMV1174FZ3 Replaced control and tested. Unit functions properly.
Near Webster, NY 14580
Dave
Job Details: 08/08/2020
DRYER FRIGIDAIRE AEQ8000FS0 Dryer door not staying closed . Door needs new hinge as the door is hanging . Moved the catch that was on the other side to the side that the door closes on . Door does stay closed better but is still hanging from hinge . Customer wants to pay for the repair day of . ; ordrng 1 137105100 (door hinge)
Near Webster, NY 14580
Tanner
Job Details: 08/08/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit leaking. Following stored errors:F0E5 off balance loadFilled unit well above standard load volume and did not leak. Ran auto diagnostics and unit did not leak. Based on customer feedback ordering bellow gasket.; ordrng 1 W11314648 (Gasket)
Near Webster, NY 14580
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL WED6620HW0 "Q1 no Q2 no Q3 no Unit vibrating during use. Disassembled unit. Verified cabinet and bulkhead components tightened down. Rollers spin freely. Blower housing clear of debris. Reassembled unit and condition improved however still vibrating. Ordering rollers and pulley.; ordrng 1 W10837240 (Pulley), dspstn on spec-tagged invntry: 2 349241T ROLLER-SUPPORT 2PK"
Near Ontario, NY 14519
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Complaint of door not closing and poor dryer performance. Door was flipped by installers and door is not in line with cabinet. strike is damaged.Vent tested unit and unit tested poorly. Advised customer poor ventilation will affect dryer performance. Ran unit and verified heat is working properly. Advised Customer to service vent.; ordrng 2 WPW10362431 (Hinge)s and 1 WP3403431 (Strike)
Near Hilton, NY 14468
James
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker motor not powering on in diagnostics. Need icemaker. ; rqstng P&A on 1 W11294907 (icemaker)
Near Rochester, NY 14616
Steve
Job Details: 08/08/2020
RANGE WHIRLPOOL WFG525S0JZ0 Replaced panel for scratch on arrival.
Near Pittsford, NY 14534
Evan
Job Details: 08/08/2020
DRYER MAYTAG MED6630HW1 Replacing console due to unit failing to respond to commands. Replaced console. Tested all buttons on console. Unit tested good
Near Ontario, NY 14519
Tanner
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of upper rack falling. Inspected and left adjuster has failed. Ordering upgraded adjuster assembly.No stored errors on machine. Service diagnostics cycle completed without issue.Verbal signature acknowledged.; ordrng 1 W10712395 (Adjuster assembly)
Near Rochester, NY 14626
Steve
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Found foam inside drain hose at the cabinet by compressor. Used drill bit to remove foam until water came out of drain.
Near Rochester, NY 14615
Steve
Job Details: 08/08/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Found frost and ice behind evaporator fan causing warm temps in fresh food section. Removed frost. No gaps in liner and gasket is sealing. Ordering fan and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 WPW10464673 (motor-evap)
Near Henrietta, NY 14467
Steve
Job Details: 08/08/2020
DRYER WHIRLPOOL MEDC465HW Found lint filter screen plugged causing no airflow that was causing long dry times. Removed lint. Informed customer to clean it after every dry. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
RANGE WHIRLPOOL WFC310S0AB0 Customer stating that Left front burner is failing to operate and also oven will not maintain temperature. Discovered that burner was causing issue. Replaced burner and tested. Burner tested good. Ran preheat of oven to 350. Discovered that unit needed to be calibrated. Calibrated unit up 10 degrees and checked temp again. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
Near Webster, NY 14580
Tanner
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Q1 no Q2 no Q3 no Complaint of intermittent ice. Unit is currently making ice. Replacing ice maker to address intermittent ice.Once replaced ice maker called for water successfully. Advised 24 hours for ice.Verbal signature acknowledged
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
OVEN WHIRLPOOL MER8800DS1 Customer stating unit will not heat. Upon inspection discovered that element had broken causing issue. Replaced element and ran test preheat. Unit now heating as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
DRYER FRIGIDAIRE FASE7021NW0 Unit was flashing f63 code for heater testing open. Checked heater for continuity and heater tested good. Ensured all connections are correct and reassembled unit. Ran unit and could not replicate issue. Encouraged customer to run unit and contact if code appears again. If code appears again tech is recommending replacement of harness. (137476500) harness
Near Rochester, NY 14612
James
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and tested for leaks. No leaks found. Left kick panel off for customer to inspect if unit is still leaking after cycle has ran. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Fairport, NY 14450
Dave
Job Details: 08/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced jazz board for unit not cooling . Tested unit . Tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14606
Tanner
Job Details: 08/08/2020
DRYER WHIRLPOOL GGW9250PW1 Q1 no Q2 no Q3 no Replaced UI. Tested unit and unit tested good.Verbal signature acknowledged
Near Canandaigua, NY 14424
Dave
Job Details: 08/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Called techline SR 7728510071 . Wash pump is pulsing the entire time it tries to run . Voltage to the pump from control are jumping everywhere . Volt and hertz where the unit is plugged in is good . Tried a different outlet for unit was doing the same thing . Techline said customer service is going to contact the customer to get a replacement but a different machine . ; dspstn on spec-tagged invntry: 1 W11084121 SENSOR
Near Rochester, NY 14616
James
Job Details: 08/08/2020
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Found frost in freezer. Removed frost and tested fan and icemaker. Water under pantry drawer. Found icemaker in fresh food section leaking from clogged drain and froze air returns to fresh food section. Defrosted vents and tested ff icemaker. Im not defrosting and fan not powering on in diagnostics. Need thermostat and fan. Quoted 536.60 total 241870801241962601
Near Fairport, NY 14450
Evan
Job Details: 08/08/2020
RANGE KITCHENAID KFDC506JSS00 Replacing cooling fan due to unit producing buzzing noise while in operation. Replaced fan and tested unit. Could not replicate noise. Unit tested good
Near Rush, NY 14543
Steve
Job Details: 08/08/2020
REFRIGERATOR AMANA ABB1922FEW Found the unit has not defrosted. The Evaporator was full of frost causing warm temps in fresh food section. Removed all frost and replaced control for no sending power to heater. Adjusted door that was rubbing on liner when being closed. The refigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Sr# 7728488483Tested unit and found no abnormal noises. Customer showed a video of buzzing noise. Found the wires to compressor were under copper line that was condensing when I tested in defrost. Possible moisture getting into lines. Moved line to prevent moisture on wires. Called tech line to document.
Near Bloomfield, NY 14469
Dave
Job Details: 08/06/2020
COOKTOP KITCHENAID KICU569XBL00 Replaced both power supply modules and user interface. Tested unit . Tested good.
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced leds for no lights in freezer and side wall lights out in fresh food section. The lights tested good.
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
DRYER WHIRLPOOL WED7500GC0 Tested dryer . Unit tested good . No issues or error codes.
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
WASHER MAYTAG MLG22PDAWW1 Lock box was stuck in the unit and would not come out . Was able to get the lock box to release and made adjustments to the lock rod as it was spinning inside the box . Unit tested good..
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDFE104HBL1 Unit was not getting enough water to it . Unit water valve was not turned on all the way to get enough pressure to it . Opened valve and tested unit in diagnostics. Unit tested good . Gave tips on best usage . Customer instruct.
Near Rochester, NY 14606
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Q1 n. Q2 n. Q3 n. Light flickers and shorts out control. Found loose connection on light switch. Corrected and light no longer flickering.
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Cancel job
Near Geneva, NY 14456
Dave
Job Details: 08/06/2020
WASHER MAYTAG MVWX655DW1 Found debris in drain causing a lot of noise . Removed debris . Tested unit tested good .customer drain tube is to long and a lot of water finds its way back into the unit after draining . Advised customer to shorten drain hose and put a check valve in between the original drain hose and the extension so water does not find its way back into machine . Calibrated and tested in auto diagnostics. Unit tested good.
Near Victor, NY 14564
Dave
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .
Near Penfield, NY 14526
Evan
Job Details: 08/06/2020
WASHER MAYTAG MHW6630HW0 Customer stated unit is still flashing f8e1 code for low flow. Called techline SR:7728489629 techline recommended replacement of water valves. Replaced valves and tested unit. Both valves actuating as they should. Unit tested good
Near Rochester, NY 14624
James
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n. Q3 n. Unit spinning off balance and loud screeching noise. Removed belt and spun unit by hand to verify screeching is from gearcase. Off balance due to wash basket. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
Near Rochester, NY 14622
Evan
Job Details: 08/06/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Units door is not closing properly causing large amount of moisture to build up in freezer. Discovered rails are causing issue. rails will need to be replaced. Ordering rails ; ordrng 1 WPW10397635 (FREEZER RAIL RIGHT ) and 1 WPW10397636 (FREEZER RAIL LEFT )
Near Churchville, NY 14428
James
Job Details: 08/06/2020
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14624
James
Job Details: 08/06/2020
REFRIGERATOR MAYTAG AFD2535FES Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Compressor didn't turn on after cycling it in diagnostics. Replaced start device and compressor started running. Used start device from kit. ; used 1 8201786 (RELAY-OVERLOAD) from stock
Near Irondequoit, NY 14609
Evan
Job Details: 08/06/2020
RANGE KITCHENAID KSDG950ESS2 Customer stating that unit is not operating down draft fan on high setting. Checked for error codes. No codes present. Lower setting for fan is operating as it should but when selecting high setting relay is clicking on board but fan will not run. Ordering control and blower fan ; ordrng 1 W10915031 (CONSOLE ) and 1 W10921431 (DOWNDRAFT FAN ) and 1 W11100513 (CONTROL )
Near Rochester, NY 14619
Tanner
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced UI and ACU. Tested unit and unit tested good.
Near Rochester, NY 14616
Steve
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTE104DSS1 Removed screws that hold dishwasher in place and readjusted unit.
Near Rochester, NY 14623
Tanner
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL MDB4949SDH3 Q1 no Q2 no Q3 no Complaint of leak from lower right hand side of door. Ran unit and leak starts early in wash cycle. Water coming through tub plug on right hand side. Water is getting past gasket and into mounting plug. This area should otherwise be dry space. Ordering new gasket. Customer paid parts and service. Quoted $35.65 for labor.Verbal signature acknowledged.; ordrng 1 W11177741 (Gasket)
Near Ontario, NY 14519
Evan
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Customer stated unit was not producing ice. Upon inspection discovered that line was frozen and also Ice maker motor was seized. Replaced ice maker and also thawed line. Installed new ice maker and cycled unit. Unit filled as it should. Ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Spencerport, NY 14559
James
Job Details: 08/06/2020
WASHER WHIRLPOOL MVWX655DW0 Replaced washplate and calibrated successfully.
Near Williamson, NY 14589
Steve
Job Details: 08/06/2020
REFRIGERATOR GE PWE23KMKFES Ordering control for not sending power to defrost heater. Defrosted freezer and the unit is cooling at the moment. ; ordrng 1 WR55X30806 (CONTROL)
Near Webster, NY 14580
Evan
Job Details: 08/06/2020
DRYER MAYTAG MGDB835DC4 Customer stated that unit was not heating. Discovered that thermal cut off had tested open causing issue. Replaced fuse and tested unit. Unit tested good ; used 1 279816 (CUTOFF-THERMAL) from stock
Near Rochester, NY 14626
Tanner
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 no Q2 no Q3 no Complaint of loud ice and customer handed over a part of ice dispenser door that fell out. Dispenser door comes with assembly. Ordering new assembly.; ordrng 1 WPW10353552
Near Rochester, NY 14608
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Q1 n. Q2 n. Q3 n. Defrost drain clogged causing vent to freeze to fresh food section defrosted drain and vent. Unit functions properly.
Near Rochester, NY 14625
Evan
Job Details: 08/06/2020
DISHWASHER MAYTAG MDB6000AWA Customer stating unit will not run due to door not acknowledging when latch is shut. Discovered that switch inside handle is failing causing issue. Replaced switches and handle and tested unit. Tested unit. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 08/06/2020
DRYER AMANA NDE7800AYW Customer stating that unit is burning items inside unit. Dryer is running too hot. Checked all fuses and thermostats and discovered that cycling thermostat is causing issue. Ordering cycling thermostat ; ordrng 1 WP37001136 (CYCLING THERMOSTAT ) and 1 WP61623 (HEATER TSTAT)
Near Macedon, NY 14502
Tanner
Job Details: 08/06/2020
DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.
Near Rochester, NY 14626
James
Job Details: 08/06/2020
FREEZER MAYTAG MZF34X16DW01 Q1 n. Q2 n. Q3 n. Freezer not defrosting since last visit. Tested heater in diagnostics and it turned on. Need evap thermistor. Atec warranty labor. ; ordrng 1 WPW10383615 (thermistor)
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
DISHWASHER KENMORE 66514529N611 Found bottom spray arm not connected properly causing leak. The middle spray arm is not turning but getting good water flow. Customer is going to order and put in. Tie strapped front right wheel to adjuster.
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Found die drier was leaking causing no cool in freezer. Replaced drier and recharged.
Near Rochester, NY 14620
Evan
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW5000DW3 Customer stating that unit is moving around room while in spin. Checked for error codes. No codes present. Ran diagnostic cycle. During spin portion of diagnostic cycle could tell unit was not spinning correctly. Discovered that suspension bar in left front wasn’t fully seated on tub causing issue. Reseated bar and ran unit again. Unit now spinning as it should. Unit tested good
Near Rochester, NY 14607
James
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRBL109ESS01 "Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Damper closed, shows open in diagnostics. Tapped motor and damper began functioning. Need damper control. ; ordrng 1 WPW10594330 (control)"
Near Macedon, NY 14502
Tanner
Job Details: 08/06/2020
WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.
Near Honeoye Falls, NY 14472
Dave
Job Details: 08/06/2020
DRYER WHIRLPOOL WED4815EW1 All components tested good on dryer had no heat . Vent was good and clear . Called techline SR 77284955330 did some steps and found that there was not voltage coming from motor to heater . Found the connector on the motor was tight but one of the terminals was loose and not getting a good connection. Found little weld marks from on motor connector section . Tightened connector on wire harness and tested unit .shortened dryer vent so that it was going straight . Unit tested good.
Near Rochester, NY 14612
Steve
Job Details: 08/06/2020
WASHER MAYTAG MVWB835DW1 Found and obstruction in drain line from outer tub to pump causing long fill. Removed and tested. Found bearing is starting to go in pump. Ordering pump. ; ordrng 1 W10876600 (drain pump)
Near Henrietta, NY 14467
Tanner
Job Details: 08/06/2020
DRYER GE DHDSR46EG6WW "Q1 no Q2 no Q3 no Complaint of knob falling off heat selector. Unable to put back on. Inspected heat selector and selector switch had fallen behind panel with the stem still intact. Plastic on inside of panel that switch would mount to is broken. Due to cost of repair, customer opting to not replace panel. Using electrical tape placed switch in correct position on panel.placed knob back on stem. Tested unit alternating between heat options and unit tested good.Verbal signature acknowledged"
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Replaced ice maker . . Ice maker cycled .tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control would not respond to changes . Tried to get into diagnostics it would not . Would not go into program settings. Replace jazzboard . Unit tested good . ; used 1 W10503278 (
Near Rochester, NY 14617
Evan
Job Details: 08/04/2020
WASHER KENMORE 110.2002201 Replacing suspension due to unit consistently moving around while in high spin. Replaced suspension and leveled unit. Ran test cycle. Unit tested good
Near Rochester, NY 14606
James
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced control and calibrated. Ran drain and spin cycle successfully
Near Rochester, NY 14609
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "QQ n. Q2 n. Q3 n. Unit not defrosting. Defrosted evap and tested diagnostics. Fan, damper, thermistor passed. Found door not sealing on freezer causing frost buildup. Corrected door gasket. Customer is to monitor if problem persists replace freezer evap thermistor"
Near Rochester, NY 14625
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Replaced kick panel.
Near Churchville, NY 14428
Steve
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KUDS02FRSS1 Replaced pump and hose for leak in hoss and not draining.
Near Rochester, NY 14618
Steve
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced bi metal and main co tool for persistently no defrosting.
Near Rochester, NY 14625
Steve
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MBF1958FEZ01 Sr#7728471439 found the sealed system contaminated and is unrepairable. Called tech line to document.
Near Pittsford, NY 14534
Steve
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced heater for smell during dry cycle. The heater tested good
Near Rochester, NY 14618
Steve
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL JFC2089BEM Found water line in water valve was not seated all the way causing leak. Tightened connection and tested. Tested good.
Near Fairport, NY 14450
Evan
Job Details: 08/04/2020
WASHER MAYTAG MVWC565FW0 Customer stating that they are smelling a burning smell coming from unit while in spin. Checked for codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Discovered that gear case is beginning to leak small amount of oil. This is causing smell. Explained to customer that gear case is leaking a small amount of oil. Correct repair is to replace gear case. Customer does not want to replace gear case at this time. Cleaned oil from bottom of gear case and belt and pulley. Unit tested good otherwise.
Near Rochester, NY 14606
David
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MRT1183SFFM Unit is not cooling due to the low side leak coming from the evaporator. Quoted customer for evaporator and drier. Customer denied repair and is going to replace
Near Penfield, NY 14526
Evan
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW6200VW0 Customer stated that unit is very loud while in spin. Discovered that upper bearing is failing causing issue. Used bearing kit and replaced both bearings and drive shaft. Ran diagnostic cycle. Ran test spin cycle. Unit tested good
Near Rochester, NY 14606
David
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Replaced optics after retesting and removing power. Optics tested good after installation. Leveled right hand door toMatch left door. Customer to monitor for ice after 24 hours
Near Rochester, NY 14610
James
Job Details: 08/04/2020
REFRIGERATOR FRIGIDAIRE FGHN2866PF1 Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Defrost drain clogged. Complaint of ticking noise from icemaker. Defrosted drain and tested icemaker. Could not find issue with icemaker.
Near Pittsford, NY 14534
Steve
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced soap dispenser for broken door and customer stated the rinse agent did not stay in dispenser. The complaint was not drying. Informed customer to run hot water at sink and use all high heat settings on dishwasher. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR , used 1 W10861000 (DISPENSER) from stock"
Near Webster, NY 14580
Evan
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stating that unit is intermittently dripping water through Ice dispenser. Sometimes Ice will for into big block. Inspected door seal and ice chute seal both seals pass visual inspection. Called techline. Spoke with techline agent about issue. Techline agent suggested replacing separator due to seal on ice chute potentially causing issue. Ordering separator ; ordrng 1 W10577864 (SEPERATOR)
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Replaced valve. Tested unit and unit tested good. Verbal signature acknowledged.