Local Reviews
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David L.
REFRIGERATOR MAYTAG MFT2776FEZ00 Unit has stopped making ice again. Thermistor testing. Old enough for harvest was able to get icemaker to harvest in diagnostics. Suspecting a bad ice maker. Ordering ice maker. ; ordrng 1 W11294907 (ICEMAKER)
David L.
RANGE MAYTAG MGT8885XS ReplAced right front burner valve that was stuck. Unit tested good.
David L.
RANGE WHIRLPOOL WEE730H0DW0 Replaced fan due to cooling fan error.
David L.
REFRIGERATOR WHIRLPOOL GI6SARXXF01 Replaced ice maker due to icemaker heater not operating. New ice maker cycles and filled.; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
David L.
REFRIGERATOR KITCHENAID KRFC604FSS01 Unit is not making ice. Arm on icemaker was stuck on itself and telling the unit the bin was full prematurely. Replaced icemaker and tested in diagnostics. Unit passed.
Dave F.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Replaced cover which has control board that was failing. Tested water dispenser. . Tested good .
Evan E.
RANGE WHIRLPOOL GGG388LXQ03 Replacing broil ignitor in upper oven due to ignitor failing to light burner bar. Replaced ignitor Ran test broil cycle Unit tested good Also replacing console due to old console cracking near keypad causing potential for customer cutting themselves when selecting cycle. Replaced console Unit tested good
Gary T.
WASHER WHIRLPOOL WTW5000DW1 "Drive pully nut fell off and stripped splines on pully out, replaced cam mech. Recalibrate and Tested okay.; used 1 W10721967 (CAM) from stock"
Dave F.
WASHER WHIRLPOOL WTW8040DW4 Washer has a smell coming up from it . Washer has no error codes . Washer is clean . Customer has ran affresh through the unit . Washer didn't have much water in the bottom . Possible the smell is from the drain tube and the washer is pumping most of the water and allowing smell to come up from drain . Adjusted drain hose and turned to make a trap with it . Tested unit . Tested good .
Gary T.
REFRIGERATOR MAYTAG MRT118FFFH01 "Water valve leaking through and freezing in line, ordering water valve; ordrng 1 WPW10498976 (valve)"
Gary T.
REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Water valve kicking on by itself, could not reproduce problem but I would believe the relay on the control board is litching intermittently and causing the watervalve to kick on, tried the dispenser multiple times and could not get the microswitch to fail.; ordrng 1 5304512770 (CONTROL RELAY BOARD)"
Gary T.
RANGE MAYTAG MGR6600FZ0 "Received passive hinge, needs hinge with spring, ordering correct part.; ordrng 1 WPW10299224 (hinge-door)"
David L.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Unit is not going into defrost. 30 ohms through heater and fuse. Vintage is missing at the board. Ordering board. Removed ice from evaporator. ; rqstng P&A on 1 W11035836 (cntrl-elec)
David L.
REFRIGERATOR KITCHENAID KSF26C4XYY03 Icemaker is not getting voltage from control. Cycled power with no change. Ordering board. ; rqstng P&A on 1 WPW10235414 (cntrl-elec)
David L.
WASHER ELECTROLUX EIFLS60LT "Replaced valve , pressure switch, control. Unit tested good after install. Latch on pedestal. Is not latching ordering latch; ordrng 1 137006200 (latch)"
David L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unit has no charge. Ordering evaporator and compressor.; ordrng 1 W10309988 (compressor) and 1 WP2188823 (evaporator)
Shaiman C.
DRYER MAYTAG MEDB835DW3 "Unit is making a grinding noise during operation. Applied grease to rollers and inspected felt on drum. Worn felt on drum is causing the noise. Replacing drum and rollers. ; ordrng 1 W10626460 (drum) and 5 WPW10314173 (support)s, dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
Steve M.
MICROWAVE GE JVM1631BB001 Found unit pulling 5 amps. Tested diode and it was not shorted quoted customer for magnetron and diode. The customer is going to replace. ; rqstng P&A on 1 WB27X1160 (diode hv) and 1 WB49X10226 (magnetron st)
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Found rinse agent cover is broken causing rinse agent to leak. Ordering dispenser. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Gary T.
DRYER WHIRLPOOL WED7500GW0 Reordering door latch and ordering door springs to correct door from popping open during dry cycles.; ordrng 1 WP3387565 (sprng-door) and 1 WP3389441 (catch)
Gary T.
REFRIGERATOR MAYTAG MRT711SMFZ00 "Customer had foods freezing in the fridge, daughter changed setting and no foods in fridge were fine but her freezer wasn't cold enough, adjusted freezer control to "colder" and advised the customer to wait 24 hours."
Evan E.
MICROWAVE KITCHENAID KOCE507ESS06 Installing new user interface due to old user interface going blank when testing unit. Replaced user interface Ran test cycles for both ovens Both ovens functioning as they should Discovered that bulb inside microwave has blown ordering bulb ; ordrng 1 423107022541 (REFLECTOR ) and 1 W10886919 (BULB ) and 1 W11193483 (LENS LAMP) and 1 WPW10490593 (BULB HOLDER )
Shaiman C.
WASHER KENMORE GTW460ASJ6WW "Entered unit into diagnostic test mode, lid lock would not react to actions. Replacing lid lock and corresponding components. ; ordrng 1 WH01X27954 (LID LOCK) and 1 WH02X24399 (STRIKER) and 1 WH19X24141 (HARNESS)"
Evan E.
DISHWASHER FRIGIDAIRE FPID2497RF5A Customer stated unit was not filling during beginning of cycle. Upon arrival ran rinse only cycle to hear if water valve was actuating. Unit began to fill and run. Tested unit on multiple cycles unit was filling and draining as it should.Could not replicate issue while in homeCustomer to contact office if issue should arise again.
Evan E.
COOKTOP GE JGP932BEC2BB "Customer stated that unit continues to kick breaker. Discovered that harness had shorted out at right front burner. Replaced harness and spark module right front burner is still not lighting. Returning with valve and ignitor ; ordrng 1 IGNITOR and 1 WB21X22073 (VALVE RF), dspstn on spec-tagged invntry: 1 WB13T10046 MODULE-SPARK"
David L.
REFRIGERATOR GE GSCS3PGXCFSS Water and ice dispenser not responding. Replaced board. Adjusted electrical connections at door. Dispenser now operates. Customer will thaw out door due to inactivity.
Gary T.
REFRIGERATOR MAYTAG MFT2776FEZ00 Replaced control that was not allowing ice to to harvest.
David L.
OVEN WHIRLPOOL WFG515S0EW1 Checked oven temps for customer. Unit averaging at 360 calibrated unit. Unit operating as expected.
Dave F.
DRYER WHIRLPOOL WED5100VQ1 "Dryer heat not turning on . Found that the dryer needs a new timer . Ordering timer WPW10185982; ordrng 1 WPW10185982 (timer), dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279816 CUTOFF-THERMAL , 1 279838 ELEMENT , and 1 TJ5655 CORD-5' 3w"
David L.
STACKED LAUNDRY MAYTAG MHW7100DW0 Unit was running the pump while off due to a drain lockout caused by too much detergent. Cleared error and ran unit through diagnostics to verify operation
David L.
REFRIGERATOR WHIRLPOOL WRR56X18FW00 Replaced evaporator compressor and thermistor due to unit not cooling unit began cooling after install
David L.
WASHER WHIRLPOOL WFW75HEFW0 Customer reported clothes were wet at the end of the cycle. Checked drain trap but it was clear. Customer is using washing soda undiluted. Recommended not to use washing soda.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Shaiman C.
WASHER AMANA NTW4516FW1 "F1E2 F7E1 on arrival. Basket won’t spin freely. Unit also won’t spin in manual diagnostics. Removed inner basket and found a screw that was getting caught between inner basket and outer tub causing basket not to spin. Removed screw, unit testing good."
Shaiman C.
WASHER AMANA NTW4516FW2 "Customer concerned that the washer isn’t getting any power. Plugged in unit, calibrated and ran auto diagnostics. Unit testing good."
Shaiman C.
WASHER AMANA NTW4516FW1 "F1E2 F7E1 on arrival. Basket won’t spin freely. Unit also won’t spin in manual diagnostics. Removed inner basket and found a screw that was getting caught between inner basket and outer tub causing basket not to spin. Removed screw, unit testing good."
David L.
REFRIGERATOR WHIRLPOOL ED2KVEXVB01 Installed and shelf glass.
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Replaced thermostat and defrost control for no power to compressor or fan. The refrigerator tested good
Gary T.
WASHER WHIRLPOOL WTW7500GW0 "Replaced squesking transmission, ordering control and clutch assy to repair unitthat is not shifting into agitate.; ordrng 1 W10754448 (clutch) and 1 W11130238 (cntrl-elec)"
Gary T.
OVEN WHIRLPOOL MER6600FZ1 Replaced control that would not like the oven light when either the door was open or the light switch was turned on.
Gary T.
DISHWASHER KITCHENAID KDFE104HBL0 Replace control board that was not sending power to element.
Evan E.
DISHWASHER KITCHENAID KDFE104DSS0 Replacing control and harness and user interface due to unit burning up at connection to control. Replaced harness Replaced control Replaced UI Also replaced door panel as request per customer Ran diagnostic cycle Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installing new water valve due to units old valve failing to fill unit with water.Replaced valve Ran test cycle Unit tested good
Shaiman C.
WASHER WHIRLPOOL WTW5000DW F5E1 F5E2 upon arrival. Lid lock is working as expected in manual diagnostics. Unit testing good.
Dave F.
DRYER MAYTAG MEDX6STBW0 Customer wanted steel braided hoses . For both units . But doesn't use the steam refresh on dryer . Unhooked water lines to dryer . Hoses that was are connected to washer are steel . Tested . No leaks
Steve M.
RANGE WHIRLPOOL WFG505M0BS3 Replaced door glass and handle for broken glass. The door tested good
Steve M.
RANGE WHIRLPOOL GY399LXUS02 Tested both ovens and they both heated to 400 degrees. The. Oven tested good.
Steve M.
STACKED LAUNDRY WHIRLPOOL LTE6234DQ1 Replaced water valve for power to ho water solenoid and not letting hot water in. The washer tested good
Dave F.
WASHER MAYTAG MVWB955FC1 Replaced lid due to being broken . Cleaned up remaining glass. Tested unit . Tested good .
Dave F.
DISHWASHER WHIRLPOOL WDT710PAHW1 Dishwasher not draining. Found the drain hose was plugged . Unplugged hose . Tested unit . Tested good . Left drain pump with customer.
Dave F.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Ice maker not working . Found the icemaker cable was not plugged in all the way . Plugged ice maker in . Ice maker began to function. Customer will monitor. Left new icemaker part with customer.
Dave F.
DISHWASHER KITCHENAID KDFE304DBL0 Replaced heater and sump pump for failing . Tested unit in auto diagnostics. Tested good.
Dave F.
WASHER MAYTAG MVWX655DW1 Water coming in little to hot .thermistor not working correctly.. Replaced water valve . Calibrated machine . Ran in auto diagnostics. Unit tested good .
Dave F.
REFRIGERATOR FRIGIDAIRE FGHN2866PFHA Replaced gasket on left had fresh door due to being torn . Door is sealing good .
Steve M.
OVEN WHIRLPOOL KODE500ESS04 Tested oven temps and found the upper oven under heating. Calibrated up 20 degrees The lower oven was heating a little high. Customer decided to leave that one as is.
Evan E.
DRYER WHIRLPOOL WED9200SQ0 Replacing thermistor due to unit continually blowing thermal fuse. Replaced thermistor Ran test cycle Unit tested good Also recommended cleaning of vent maybe contributing factor to fuse blowing ; dspstn on spec-tagged invntry: 1 WP31001590 THERMISTOR
Shaiman C.
DRYER FRIGIDAIRE GLER1042F "Motor is frozen, causing dryer not to turn on."
Dave F.
WASHER WHIRLPOOL WTW4816FW2 Washer not turning on . Control LED is off . Replaced control . Calibrated unit and. Ran in auto diagnostics. Tested good .
Evan E.
RANGE FRIGIDAIRE LGGF3042KFJ Customer stated unit was showing error code for temp sensor. Stated that unit would flash error code after 20 mins of cooking. Tech is recommending replacement of sensor. Replaced sensor Ran test bake cycle Unit tested good ; dspstn on spec-tagged invntry: 1 12001656 SENSOR
Shaiman C.
WASHER MAYTAG MVWC565FW1 "Replaced control, unit testing good."
Shaiman C.
WASHER WHIRLPOOL WFW9550WL00 "Replaced pump, unit still won’t run cycles nor run a diagnostics auto test cycle. Control should be replaced via tech line recommendation. Control has been discontinued. Unrepairable. SR: 7724738591Part Number: W10251767"
Shaiman C.
WASHER MAYTAG MVWC565FW1 Replaced control and recalibrated. Unit testing good.
Gary T.
WASHER WHIRLPOOL WFW85HEFW1 "Replaced torn door boot causing a water leak, tested okay."
Shaiman C.
WASHER MAYTAG MVWC565FW1 Tested unit with vent tester. Vent must be cleaned. Unit testing good.
Shaiman C.
COOKTOP WHIRLPOOL WEE745H0FS "All burners are in good, working condition."
Gary T.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Replaced shorted fridge section led assy, tests okay."
Evan E.
DISHWASHER KITCHENAID KDFE104DBL0 Customer stated door would not shut therefore could not start cycle. Removed door panel. Inspected latch . Seemed to function as it should removed racks once racks were removed discovered that door was shutting. Reinstalled racks discovered that pair of Tonga was sticking through upper rack on backside. Once removing tongs unit was able to shut as it should. Checked for error codes Ran test cycle Unit tested good
Evan E.
DISHWASHER MAYTAG MDB8989SHZ0 Customer stated unit was not draining properly during cycle. Checked for error codes unit was display f2 e1 error code (stuck key) ran cancel/drain cycle to drain remaining water from tub. Water drained from unit as it should. Ran diagnostic cycle Unit completed cycle Suspecting that UI had “stuck” key causing unit not to finish drain cycle. Unit functioning as it should Customer to monitor if issue persists return with UI W11132777 (UI)
Evan E.
DISHWASHER MAYTAG MDB4949SDZ0 Customer stated that unit was leaking water all over floor during drain cycle. Upon inspection discovered that drain hose connection had come detached from pump during cycle causing unit to leak. Discovered that clamp for drain hose was issue. Replaced clamp ran multiple test cycles Unit tested good ATEC Warranty
Dave F.
REFRIGERATOR MAYTAG MFI2570FEZ00 Refrigerator not cooling. Compressor is running . Not getting hot . Refrigerator has sulfur damage. Copper is discolored called techline SR 7724736576 . Techline said refrigerator is unrepairable due to sulfur damage .
Dave F.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced all lights in refrigerator. Lights are now working as expected.
Steve M.
DRYER GE GFD49GRPK0DG Attempted to take dryer apart to diagnose and found there is no screws to take apart. Could not find any hidden clips. Referred customer back to manufacturer. No charge
David L.
RANGE WHIRLPOOL RF262LXS8 ReplAced right front switch due to cooktop on light always being on. Unit tested good after install
David L.
RANGE WHIRLPOOL WFG540H0ES1 Sr7724737758Replaced ignition parts and cleaned burner and gas valve parts. Unit lighting much better. Checked temperature for the customer. Parts covered per KB
Shaiman C.
WASHER WHIRLPOOL WTW7300DW0 "Customer put machine into diagnostics and is concerned with reappearance of F0E5 F0E3 F9E1 & F9E2. New control flashed F2E3 & F3E1. Tech line recommendation is ordering new control, UI, pressure hose and replace drain pump. SR: 7724736821; ordrng 1 W10812422 (cntrl-elec) and 1 W11102318 (CONSOLE) and 1 WP353244 (pressure switch hose)"
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated unit was not adding enough water during cycle. Checked for error codes. No codes present. Ran test cycle both hot and cold valve are actuating as they should. Unit completed cycle as it should. Spoke with customer about proper loading and cycle selection customer was not using correct settings based on items the are loading into machine. Started load of towels while in home with customer. Set unit to bulky/sheets with extra heavy soil level on. Unit is performing as it should. Unit tested good
David L.
RANGE JENN AIR JDS9860CDS02 Replaced open bake element.
David L.
WASHER WHIRLPOOL WTW6500WW1 Replace bearing that was noisy. Unit tested good.; used 1 W10435302 (BEARING) from stock
Gary T.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced icemaker that was jammed up and watervalve that was leaking through. Tests okay.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Gary T.
HOOD VENT KITCHENAID KXU2830YSS0 "Still received wrong part, need control that's attached to harness per blowup in marcone, ordered that part according to tech line, still received just harness and not control and switches.; saved tckt"
Dave F.
DRYER WHIRLPOOL WED75HEFW1 Tested dryer tested good . No error codes.
Gary T.
WASHER WHIRLPOOL WTW6600SW2 Replaced noisey bearing and struts that were throwing the unit out of balance. Tested okay
Dave F.
WASHER WHIRLPOOL WTW4816FW2 Washer not turning on . Unplugged . Reseated all connections to the control . Plugged washer back it . Turned on. Checked for error codes no codes . Ran washer in calibration and auto diagnostics. Tested good .
Steve M.
DRYER WHIRLPOOL WGD4850HW0 Found vent was restricted causing poor dry times. Removed vent and tested the dryer tested good. The vent on the outside of house was stuck. Removed obstruction and the dryer tested good.
Shaiman C.
DRYER MAYTAG MEDB835DW4 "Installed screws. Unit is in good, functioning condition with no unexpected noise."
Steve M.
WASHER WHIRLPOOL WTW4850HW1 Found customer had washer power connected to surge protecter with reverse polarity. Remove plug and tested on good outlet. Found motor fault f7 e6. Tested washer in diagnostics and the motor will only turn on for a second and stop working. Could not reach tech support due to bad reception in the area on phone. Ordering control and motor. Informed customer of power issue. ; ordrng 1 W10832724 (drive motor) and 1 W11256099 (CONTROL)
Dave F.
WASHER MAYTAG MVWX655DW1 "F9E1 error code . Long drain . Drain pump is now seizing. Ordering drain pump W10876600; ordrng 1 W10876600 (drain pump), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Evan E.
OVEN WHIRLPOOL GGG388LXQ03 Customer stated unit produced large popping noise from upper oven. Upon inspection discovered that ignitor was failing causing flame on Burner bar to go out. Also ordering replacement console due to old console cracking. ; ordrng 1 WP7432P143-60 (IGNITOR ) and 1 WPW10201507 (CONSOLE )
Steve M.
DISHWASHER MAYTAG MDBH949PAB4 Replaced drain pump for open windings in pump causing the dishwasher to not drain. The dishwasher tested good. ; pckd up 1 WPW10348269 (drain pump)
Steve M.
OVEN FRIGIDAIRE FGGS3065KWH Customer complaining of gas smell while using bake to the point of turning exhaust fan on or shutting oven off. Tested oven and ignitor is good. Bubble tested the safety valve and regulator but could not find a leak. The oven did not leak for me. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Evan E.
WASHER WHIRLPOOL MHW8200FC0 Customer stated drawer was stuck inside dispenser. Upon inspection discovered drawer was jammed inside dispenser.Was able to remove drawer. Tabs on end of drawer had snapped causing handle not to stay attached. Replaced drawer Unit tested good
Evan E.
VAN FORD TRANSIT CONNECT Failed inspection
Dave F.
WASHER WHIRLPOOL WFW75HEFW0 Drain pump not turning off . Towels in unit . Removed towels from unit by unlocking door manually. Cleaned debris from filter in pump . Tested unit in auto diagnostics. Tested good .
Steve M.
REFRIGERATOR KITCHENAID KSSS48QJX00 "Found the defrost thermostat is broken but shorted and sending power to heater. The unit went through defrost and was still sending power to thermostat/heater. Ordering timer and thermostat. Explained to customer that the unit has short circuit and may not be timer causing it. The ice-maker, lights and fans are all working. Scheduled for friday depending on obtaining parts. ; ordrng 1 2006755 (defrost bimetal) and 1 WP2183400 (timer-def)"
Gary T.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Replaced open bimetal causing unit not to defrost.; used 1 WP4387490 (DEFROST TSTAT 50) from stock
Dave F.
DRYER GE GFD49GRPK0DG Dryer drum not turning . Found a piece of clothing in the blower not allowing the motor to turn . Removed clothing . Tested unit tested good .
David L.
MICROWAVE WHIRLPOOL UMV1160CS6 Spoke to customer. Pre ordered parts; ordrng 1 W10686518 (door/mw) and 1 W11252186 (CAM) and 1 W11252187 (CAM)
Evan E.
WASHER MAYTAG MVWC565FW0 Customer stated unit would not stop running drain pump at end of cycle. Unit was unplugged upon arrival. Plugged unit back in canceled out cycle. Pump turned off. Checked for error codes. Unit was displaying f0e2 error code for oversudsing. Inspected pressure hose discovered that hose was clogged not allowing unit to sense amount of water in tub. Cleared hose Ran diagnostic cycle Ran calibration cycle unit tested good
David L.
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 Items are freezing in the RC. Air damper did not change position in test 3. Ordering damper. Ice bin auger motor is open ordering diffuser and motor; rqstng P&A on 1 W10814173 (diffuser) and 1 WP2323603 (motor)
David L.
OVEN MAYTAG MGR8800FZ0 Oven door is sticking. Ordering hinge. ; ordrng 1 W11162113 (HINGE)
Gary T.
WASHER MAYTAG A25CS "Unit needs transmission and belts, customer is buying a new washer.; rqstng P&A on 1 12112425 (belt set-maytag) and 1 6-2097750 (trans dee)"
David L.
RANGE KITCHENAID KDRP467KSS04 Replaced blower due to noise. Unit tested good.
Gary T.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Evap fan not running, ordering evap fan.; ordrng 1 WP2315549 (evap fan motor)"
Dave F.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Waser and icemaker dispenser not working . Found the front panel control that controls the drawer temp has failed . Causing the water dispenser not to work . Service pointer W10666199 . Ordering cover WPW10732686; rqstng P&A on 1 WPW10732686 (cover)
David L.
DISHWASHER WHIRLPOOL WDF520PADW7 Unit not washing. Replaced sump.
Steve M.
WASHER MAYTAG MVWB835DW1 Found bearing is loud in gearcase. Ordering gearcase; rqstng P&A on 1 W10811956 (drum assy)
Gary T.
WASHER WHIRLPOOL WTW7500GW "Customer forgot her appointment and was in Irondequoit and asked to reschedule for tomorrow 3-6, pre-ordering transmission.; ordrng 1 W10811956 (GEARCASE)"
Steve M.
DRYER KENMORE 796.9158341 Attached vent and screwed vent. Cleaned behind dryer.
Evan E.
VAN FORD TRANSIT CONNECT NYS inspection; saved tckt
Evan E.
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was producing knocking thumbing/thumbing sound while in spin. Checked for error codesNo codes present Ran diagnostic cycle unit completed cycle as it should. During spin portion of cycle could hear noise that coming from underneath machine. Discovered that cam nut was loose and began to rub on belt guard. Tightened nut ran unit on high spin in manual test mode.Unit tested good
Shaiman C.
WASHER WHIRLPOOL WTW4816FW2 Power indicator light on control board is not illuminated. Replacing control. ; ordrng 1 W11170319 (CONTROL)
Evan E.
WASHER AMANA NTW4516FW Called customer to inform them I was in route to home. Call went straight to answering machine. Upon arrival to home discovered that machine was no longer in home.
Dave F.
DISHWASHER KITCHENAID KDFE304DBL0 Dishwasher heating element failed . Can visibility see it . Dishwasher is leaking from sump . Needs new sump WPW10455261 and heater W10703867 . Ordering both . ; ordrng 1 W10703867 (heater) and 1 WPW10455261 (pump&motor)
Evan E.
WASHER MAYTAG MHW5100DW0 Customer stated that unit was not draining. Checked for codes no codes were present. Removed back panel to inspect pump. Discovered that pump was unplugged. This was cause for not draining. Reseated connection ran drain cycle. Unit began to drain as it should. Ran diagnostic cycle after unit finished draining Unit tested good
Evan E.
OVEN WHIRLPOOL WFE320M0ES2 Replacing wiring harness due to unit shutting off bake cycle randomly unit will not lose power but shut off bake cycle. UI never turns off. Replaced harness Ran test preheat to confirm function Unit tested good Customer to monitor if issue continues
Evan E.
MICROWAVE KITCHENAID KOCE507ESS06 Unit will still not show anything on UI called tech line : 7724699043Tech line recommending replacement of UI Ordering UI ; ordrng 1 W11093258 (UI )
Evan E.
WASHER WHIRLPOOL WTW4855HW1 Customer stated that unit was moving jumping around room while in spin. Upon inspection discovered that unit was showing f0e5 code (unbalanced load) discovered that feet on unit were completely unscrewed in the front and causing unit to sit unlevel. Leveled unit ran calibration cycle ran test cycle Unit tested good
Evan E.
WASHER FRIGIDAIRE ATF6700FS2 Customer stated unit was flashing e21 error code. Upon inspection discovered that drain pump filter had towel lodged inside of housing causing unit not to drain.Removed towel Ran test cycle Unit tested good
Steve M.
WASHER WHIRLPOOL WFW5620HW0 Found F02 over suds error. Washer worked as expected the washer had both load and go and manual dispenser. Possible to much soap. Customer is going to monitor.
Evan E.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was not washing dishes. Upon inspection checked for error codes. Unit was displaying error code 4-3 (wash motor not running) 6-4(float switch open) Replaced sumo and motor due to wash motor not running. Will need to return to installed water valve ; ordrng 1 WPW10327249 (VALVE )
Steve M.
WASHER KENMORE 110.450914 Tested washer and found no error codes. Cleaned out pump filter. Not a lot of debris in it. Tested washer in auto diagnostics and it passed all functions.
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found the thermostat is not sending power to fan in freezer. Ordering control and thermostat. ; ordrng 1 W10866230 (thermostat) and 1 WPW10352689 (cntrl-elec)
Steve M.
DRYER AMANA NDE2330AYW Found blower broken around nut that fastens to motor. Attempted to remove nut from motor. It is seized to the motor. Quoted for motor and blower. Customer is boing to replace. ; rqstng P&A on 1 56000 (blower wheel) and 1 WP2200376 (motor-drve)
Steve M.
DRYER KENMORE 417.978127 Heating element failed resulting in a no heat. Replacing element.; ordrng 1 131475320 (heater assy)
Dave F.
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced gasket due to being torn . Door is sealing good .
Steve M.
DISHWASHER WHIRLPOOL WDF540PADT2 Call 750 1383 on way found pump with open windings. On testing the pump it would not fasten back on sump. Ordering sump and pump; rqstng P&A on 1 W10876537 (drain pump) and 1 WPW10605059 (pump&motor)
Dave F.
DRYER GE DHDSR46EG0WW Dryer heat knob had fallen inside panel . Panel is broken that holds the knobs . Quoted panel WE19M1489. Customer will look into new dryer . Was able to get knob to say as best as I could . Unit is heating . Tested good .
Steve M.
DRYER FRIGIDAIRE FAQE7111LW0 Found new motor has dead spot. Will start with a push. Ordering another motor. ; ordrng 1 134693302 (MOTOR)
Dave F.
REFRIGERATOR GE PFS22MIWABB Freezer is frosted up . Not blowing the air into the fresh food section. Customer has is going to let the freezer defrost. The freezer door was left open . Customer will let the freezer defrost for a day or two .
David L.
RANGE WHIRLPOOL WFG525S0HZ1 Replaced scratched console.
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Damper is loud . Ordering damper W11164593; ordrng 1 W11164593 (diffuser)
David L.
RANGE WHIRLPOOL WFC310S0EB Burner was not working. Replaced burner.
David L.
WASHER FRIGIDAIRE FCCW3000FS3 Replaced pump and lock due to unit not starting/ draining. Ordering feet per customers request. ; ordrng 1 134548800 (leveling leg)
David L.
RANGE JENN AIR JDS9860CDS02 Unit has an open bake element. Returning with element.
Evan E.
WASHER MAYTAG MVWC415EW1 Customer stated that unit was out of balance. Upon inspection discovered that had come out of balance during cycle. Unit was showing f0e5 error code for off balance load. Ran test cycle Ran calibration cycle Spoke with customer about proper loadingUnit tested good
David L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Replaced dented freezer door.
David L.
WASHER ELECTROLUX EIFLS60LT "Unit has overflow condition. Quoted customer 604.02 for valve control and pressure switch per atec policy. Customer is going to discuss the repair and the. Let us know. ; rqstng P&A on 1 134637810 (water valve) and 1 134762010 (switch,pressure) and 1 809019910 (control asmy)"
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 There was a gap between the gasket and fridge at the bottom right. Used hair dyer to heat it up and reshape it. Held shape. Instructed customer to leave it closed for a while.
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Replaced evaporator and filter drier due to unit not cooling. Unit began cooling after installation.
David L.
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Replaced defrost terminator due to incomplete defrost. Switched unit to 8 hour timed defrost.
Dave F.
WASHER MAYTAG MVWB980BW Replaced bearing for being worn and very loud . Tested unit in auto diagnostics. Tested good .
Dave F.
DISHWASHER KITCHENAID KDTM404EBL1 F9E4 error code . Called techline SR 7724730435 . The wash pump isn't turning on . Ordering control for acting strange W10854228 . Ordering pump W10861526; ordrng 1 W10854228 (cntrl-elec) and 1 W10861526 (pump&motor)
Dave F.
WASHER MAYTAG MVWB955FC1 Top of wash glass is broken .glass does not look like anything was dropped on . Glass is blown out not in. Ordering lid W11304319 ; schdld next appmnt for 5/1 WED !
Steve M.
DISHWASHER KITCHENAID KDTM354DSS4 Found f7e1 error code heater circuit. Heater tested good. Ordering control. ; ordrng 1 W10854216 (cntrl-elec)
Dave F.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Lights in refrigerator not working. Fresh food light is very dim . Freezer light is off. Needs new led lights . WPW10515057 and WPW10515058; schdld next appmnt for 4/30 TUE 9-12
Evan E.
MICROWAVE KITCHENAID KOCE507ESS06 Replaced both control boards due to unit not powering up after changing micro switch. Unit will still not power on checked incoming voltage to unit. Unit is receiving 240v but willNot show anything on display. Unit is failing to send power to control for microwave. Ordering fuse ; ordrng 1 WPW10017410 (FUSE)
Evan E.
VAN FORD TRANSIT CONNECT Rescheduled for Monday 4/29; schdld next appmnt for 4/29 MON !
Evan E.
RANGE FRIGIDAIRE FGF366DCD Replacing ignitor due to old ignitor failing to light burner. Replaced ignitor Ran test cycle Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTE24SSGP0 Customer stated unit was producing smell and and not cleaning correctly. Upon inspection discovered that spray arm holes were clogged causing unit not to push water through spray arms. Cleaned spray arms and recommended using affresh to clean cabinet Checked for error codes No codes presentUnit tested good
Gary T.
MICROWAVE WHIRLPOOL WMH32519HV3 "Segments missing in the display and cutting out completely, ordering control and display.; ordrng 1 W11333816 (DISPLAY) and 1 W11342846 (CONTROL BOARD)"
Gary T.
RANGE FRIGIDAIRE FGF366DCD Part was damaged and boxed re-ordering part rescheduling for Monday. ; ordrng 1 316489400 (ignitor)
Gary T.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Replaced light assembly that was not working causing all lights to be off. Lights were dim and lower fridge light is out, ordering lower fridge led assy; rqstng P&A on 1 WPW10515057 (light)"
David L.
WASHER FRIGIDAIRE FCCW3000FS3 Door lock will not release and drain pump impeller has separate. From its shaft. Ordering pump and returning with lock; ordrng 1 137108000 (pump)
Steve M.
MICROWAVE MAYTAG MMV5219DE1 Found internal breakage at connection from door to handle broke on door causing door to not open properly. Ordering door ; rqstng P&A on 1 W10811642 (door/mw)
David L.
RANGE WHIRLPOOL WFC310S0EB Front left burner is not working well due to corrosion on the terminal. Ordering burner.; ordrng 1 WPW10259865 (elmnt-surf)
David L.
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Sr7724705118Ordering defrost terminator.; ordrng 1 WPW10514110 (motor evaporator)
David L.
REFRIGERATOR WHIRLPOOL ED2KVEXVB01 Bail arm is missing extension. Ordering bail arm. Ordering missing glass ; ordrng 1 W10864399 (shelf-glas) and 1 W11342242 (BAIL ARM)
Dave F.
RANGE GE JBP30BA4AD Bulb was blown replaced bulb from stock 8009 . Tested bulb . Tested good .; used 1 8009 (BULB-4OW) from stock
Gary T.
WASHER MAYTAG MVWC400XW4 Tightened drive pully bolt and unit tested okay.; dspstn on spec-tagged invntry: 1 W10721967 CAM
Gary T.
WASHER MAYTAG MVWB766FW1 Clicking noise during wash cycle. Calling tech line SR# 7724703166. Unit is making normal noises clicking slider clunking shifter noises.
Gary T.
DISHWASHER KITCHENAID KDTE254ESS2 "Repaired door hing that was out of alignment, tested okay."
Gary T.
RANGE WHIRLPOOL MGR8800FZ0 "Replaced sensor that was out of tolarance and a spark assy that was intermittently not sending spark to the bake ignitor. Unit already has insulated harness, Tested okay."
David L.
REFRIGERATOR AMANA ABB1921BRM00 Replaced jazz board and cleared ice from. Evaporator due to RC not cooling. Customer to monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
David L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked unit for rattling noise. Ran through loads in diagnostics. Unable to recreate noise. Checked frost pattern and evaporator fan for obstructions. Reseated evaporator fan to quiet the fan. Customer to monitor.
David L.
RANGE WHIRLPOOL WFC150M0EW3 Checked burners for entire element not heating well. This is normal operation per w11354284
Dave F.
WASHER MAYTAG MVWX655DW1 Washer was stuck in drain . Wouldn't turn on off .no error codes . Cleared pressure hose and unplugged and reseated wires that do to control . Canceled the cycle . Ran in auto diagnostics tested good . Ran calibration. Tested good .
Dave F.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Water dispenser pad sticking . . Replaced pad tested unit . Tested good .
Steve M.
COOKTOP GE ZGU48N6RH3SS Unit sparking all the time. Referred customer to manufacturer. Waived service fee
Steve M.
RANGE WHIRLPOOL WFE525S0HT Found metal supports on bake element were squeaking oven oven heated. Added foil tape to supports to stop squeaking. The oven tested good.
Steve M.
REFRIGERATOR KITCHENAID KBFS20EVMS11 Removed fill tube and removed ice. Fastened ice fill tube with clamp and added caulk to prevent from coming out again. The icemaker filled and tested good.
Evan E.
OVEN FRIGIDAIRE FEF368GCE Customer stated bake element had broken causing unit not to heat. Replaced bake element Ran test preheat Unit tested good
Evan E.
WASHER WHIRLPOOL GHW9300PW4 Customer stated unit was leaving water in bottom of drum on occasion. Suspecting that drain pump filter is clogged or pump is failing. Upon inspection discovered that filter was clogged with debris causing unit to drain slowly. Cleaned pump housing and filterRan test cycle Unit tested good
Evan E.
WASHER MAYTAG MVWC500VW1 Customer stated unit was leaking water and out of balance. Discovered that spanner nit had stripped out causing unit to move excessively during spin also discovered that balance ring had small hole causing ring to leak water. Contacted customers warranty company due to parts not being available thorough distributor. Warranty company is offering customer buy out
Shaiman C.
WASHER WHIRLPOOL WFW5620HW0 Replaced water valves.
Evan E.
DRYER MAYTAG MGD6630HW0 Customer stated unit was producing rattling sound. Discovered that sound was coming from vent rattling. Used styrofoam adhesive strip at exit of machine to stop rattling. Ran test cycle Unit tested good
Dave F.
DISHWASHER MAYTAG MDB7749AWM2 Dishwasher not turning on . User interface flashing like door isn't closed . Opened up unit . Found the door lock was unplugged. Plugged unit back in . Made sure it wouldn't come out again. Leveled the legs due to the door being hard to pull . Tested unit in auto diagnostics. tested good.
Shaiman C.
WASHER WHIRLPOOL WTW5000DW1 "Customer concerned with clothes still wet after wash. F0E5 F5E1 on arrival. In manual test mode, unit would not get up to expected spin speed. Hub was severely worn. Replaced hub & recalibrated. Unit testing good. ; used 1 W10528947 (HUB) from stock"
Steve M.
REFRIGERATOR WHIRLPOOL GARF19XXYK01 Found low side line to the compressor has a leak from previous repair. Soldered connection and recharged. Bubbled connections and found no leaks. The refrigerator tested good.
Shaiman C.
DRYER WHIRLPOOL WED4815EW Installed cord and tested machine. Unit testing good.
Evan E.
MICROWAVE KITCHENAID KOCE507ESS06 installing new harness due to microwave door not acknowledging when door is shut unit thinks microwave door is still open. Replaced harness.Tested unit When testing unit microwave began to run then entire unit shut off. Unit would not respond to commands. Called tech line Sr:7724699043Tech line recommending replacement of appliance manager and control for microwave. ; ordrng 1 W10915648 (APPLIANCE MANAGER MICRO) and 1 W11179310 (APPLIANCE MANAGER )
Gary T.
DISHWASHER KITCHENAID KDFE104DSS2 Drain pump is missing impeller blades and ordering 1 retainer for the kickplate; ordrng 1 W10876537 (drain pump) and 1 WPW10503548 (retainer)
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 22 freezer 42 in fresh food Test 1 low side 30 high side 30 Test 2 sameTest 3 low -15 to 20 high side 110 Test 4 low -5 high 110Test 5 low -30 high 115 Sr#7724524439 called tech line. They want to cut and find restriction in capillary tubes. Called office and the office is going to decide on next step. ; O-emld tckt
David L.
RANGE WHIRLPOOL WFE550S0HZ1 Sr7724691879.Trim is from door glass Customer still having an issue with temps returning with another Control per tech line. ; ordrng 1 W11178521 (NAMEPLATE) and 1 W11249559 (GLASS) and 1 W11295998 (CONTROL) and 1 WPW10181986 (sensor)
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Unit is not cooling due to a low side leak. Ordering evaporator and dryer. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Icemaker fill cup is freezing over. Ordering tube and valve. ; ordrng 1 67006317 (tube-water) and 1 W11043013 (valve)
Dave F.
OVEN WHIRLPOOL WGG755S0BE00 "Right rear burner not turning on , gas valve is seized . Needs new valve . Ordering valve WPW10206287 . Charged service call and parts . Labor is 89.95; ordrng 1 WPW10206287 (valve-brnr)"
Gary T.
WASHER WHIRLPOOL WTW6600SW2 "Unit needs struts and a bearing, customer is going away and won't be home till Tuesday, wants to talk to her husband first. Estimate only. Service call paid.; rqstng P&A on 1 W10435302 (bearing) and 1 W10820048 (suspension)"
Steve M.
OVEN-MW COMBO GE PSB2200NBB01 Installed magnetron and diode with same result. Found the terminal connecter and transformer is broken. Put original parts back in and ordered transformer. ; ordrng 1 WB17X10030 (transformer high vol)
Evan E.
DISHWASHER JENN AIR JDTSS244GP0 Customer stated upper rack was falling. Upon inspection discovered that welds had snapped on tracks causing upper rack to fall. Replaced tracks on each side.Reinstalled upper rack Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Evan E.
DRYER MAYTAG MGD8200FW1 Customer stated unit was leaving large amount of moisture around door and at bottom of door when unit was finished drying load. Checked for error codes unit was displaying f4e3 error code (restricted airflow). Dissembled unit to inspect blower vent. Blower vent and lint screen are clear. Reassembled unit and used vent test kit to measure airflow. Test kit showed good airflow. Called tech-line Sr: 7724693038Tech line recommending speaking with customer about load size causing poor air flow Unit itself tested good
Evan E.
RANGE GE PGB918SEM4SS Customer stated unit was not accepting commands control panel was unresponsive. Removed rear panel from machine. Inspected control and user interface. Discovered UI connector at control was partially unseated. Removed and inspected both connectors. Reseated connectors and plugged unit back in. UI is now accepting commands. Tested all functions on in touch panel. Ran test preheat to 350 unit preheated as is should. Tested broil and convection also. Customer to monitor and report back if issue persists.
Evan E.
DRYER MAYTAG MGD4200BG0 Replacing inner door assembly due to sole sagging causing unit not to shut. Replaced door assembly Ran test cycle Unit tested good
Dave F.
WASHER MAYTAG MVWB980BW Washer needs bearing . Very loud . Called new leaf AUTH NLAC10082616 Ordering Bearing part W10435302; ordrng 1 W10435302 (bearing)
Gary T.
REFRIGERATOR MAYTAG MFT2776FEZ00 "Ice is in the icemaker but it's not cycling, dropping ice, called tech line. SR7724697825, ran all icemaker tests, tech line said everything seems to be working and that we should replace the main control.; rqstng P&A on 1 W10843055 (cntrl-elec)"
Gary T.
RANGE MAYTAG MER8674AS0 "Unit needs a bake element, picked up and replaced bake element. Unit tests okay.; pckd up 1 W10779716 (elmnt-bake)"
David L.
RANGE WHIRLPOOL WFG525S0HZ1 Range has a scratch on the console ordering console.; ordrng 1 W11026866 (panl-cntrl)
Steve M.
REFRIGERATOR JENN AIR JB36NXFXRE01 Replaced light modules for shorted lights and causing lights to blink and not light. the lights tested good.
Steve M.
WASHER MAYTAG MVWX655DW1 Replaced gear case for leaking oil. The washer tested good.
Steve M.
DRYER KENMORE 110.875831 "Found broken belt and seized idler pulley. Replaced idler and pulley. The dryer tested goood. ; used 1 279640 (PULLEY-IDLER), and 1 341241 (BELT) from stock"
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Ice-maker was not making ice. Pulled out an ice cube stuck in the teeth and it resumed proper operation.Restricted air bleed due to frozen items in the RC.; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Replaced water tube and valve to to icemaker fill cup freeing over. Icemaker cycled and filled after install.