Near Caledonia, NY 14423
Steve
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL MDB4949SHZ Customer complained if leaking toward left side. Removed door and tested. Could not make it leak. I noticed the front and back legs are shimmed. Removed rear shims to push water towards rear of unit. Also replaced gasket.
Near Victor, NY 14564
Dave
Job Details: 03/11/2020
DRYER MAYTAG MEDC300XW0 "Dryer not starting , checked thermal fuse and high limit . Tested good . Start button is broken . Ordering button WPW10117655; ordrng 1 WPW10117655 (relay-pts)"
Near Rochester, NY 14621
David
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW6200VW0 The drive hub on the tub is stripped preventing spin ordering hub; ordrng 1 W10820039 (hub26.99)
Near Rochester, NY 14626
David
Job Details: 03/11/2020
FREEZER WHIRLPOOL KRFC302EPA00 "Repaired freezer light contacts that were not closing, light tested ok(by KB)"
Near Irondequoit, NY 14622
David
Job Details: 03/10/2020
WASHER FRIGIDAIRE FAFW4011LW Unit is not spinning clothes out and is leaking during use. Found broken spindle causing the belt the make contact with the rear tub.This has worn a hole in the rear tub causing the leak. Tub suspension is also broken. Customer is going to replace. Left unit unplugged. Recommended that they not use the machine
Near Rochester, NY 14623
Steve
Job Details: 03/10/2020
WASHER MAYTAG MVWC465HW2 Replaced drain hose that was leaking. No one available for signature
Near Fairport, NY 14450
Dave
Job Details: 03/10/2020
RANGE KITCHENAID KSEG700ESS3 Tested cook top functions . Working as expected . Elements turning on and off as they should . Tested oven . Tested good . Looked for faults no faults . Checked customers pans . Pans are not flat and do not sit flat on glass . . Tested oven in diagnostics. Unit tested good . Gave tips on cooktop cleaning and oven cleaning . Explained the pans have to go oven the dots on the cooktop to operate correctly. Unit tested good . Customer instruct.
Near Webster, NY 14580
David
Job Details: 03/10/2020
RANGE JENN AIR JJW2430DS01 Replaced control panel due to communication error. Customer to lonitor
Near Rochester, NY 14617
David
Job Details: 03/10/2020
RANGE KITCHENAID KFGG500ESS0 Replaced oven ignitor and added extra burner ground due to weak ignitions unit tested good after install.
Near Rochester, NY 14625
Steve
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL ADB1400AGW1 Found water temp coming into dishwasher was 90 degrees after running hot water at sink. Second It was 99 degrees. Low water temp is causing dishes to not dry properly. No error codes. Heater turns on.
Near Pittsford, NY 14534
Steve
Job Details: 03/10/2020
MICROWAVE WHIRLPOOL MMV1175JZ0 Customer was concerned with the noise from vent flap that snaps as soon as fan starts. This is normal operation with venting outside. The microwave tests good.
Near Pittsford, NY 14534
Steve
Job Details: 03/10/2020
DISHWASHER KITCHENAID KDTE104ESS3 Found the motor is stalling during use causing F7E1 heater circuit error. The dishwasher needs a motor sump. Quoted customer for repair. Customer denied repair. Part covered under loyalty retention program as per KB. Replaced motor and the dishwasher tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Rochester, NY 14626
David
Job Details: 03/10/2020
DISHWASHER KITCHENAID KDFE104DSS0 Replaced dispenser and control due to soap not dispensing
Near Pittsford, NY 14534
Steve
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRS322FNAM00 Replaced lights for intermittent lights not turning on. The refigerator tests good. ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT
Near Penfield, NY 14526
Dave
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDTA50SAHB0 Adjuster wheel is broken . Replaced adjusters with part W10712395 . Tested unit in diagnostics. Unit tested good . Gave tips on best cycles and practices. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Webster, NY 14580
David
Job Details: 03/10/2020
FREEZER FRIGIDAIRE FFFU14F2QWG Unit was not cooling due to the thermostat not closing. Jumped thermostat to test other functions. Ordering thermostat; ordrng 1 5304513033 (THERMOSTAT43.49)
Near Rochester, NY 14612
David
Job Details: 03/10/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced low side and compressor due to poor cooling. Customer to monitor
Near Webster, NY 14580
David
Job Details: 03/10/2020
RANGE WHIRLPOOL WFG550S0HZ1 Left side of door is not closing evenly. Ordering hinges ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Webster, NY 14580
Dave
Job Details: 03/10/2020
RANGE WHIRLPOOL WFE505W0JS0 Replaced bake element. Bent legs on bake element towards the door . Tested unit . No squeaking.
Near Ontario, NY 14519
Dave
Job Details: 03/10/2020
WASHER GE WCCB2050T2AC Found a piece of clothing in the drain pump . Removed clothing . Found the filters that don’t allow clothing to go into the tub under the agitator missing . Looking for part . Part is NLA . Gave customer part number and will try to look for them .unit now drains .
Near Webster, NY 14580
Dave
Job Details: 03/10/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked temperatures in freezer 0 degrees and 37 in fresh food section. Ice bin may have been to warm and the ice was melting and dripping on the dispenser tray . Lowered freezer temp down -02 . Door gaskets are sealing . Everything is working as expected. tested all thermistors in diagnostics . Tested good . Customer will monitor
Near Penfield, NY 14526
Dave
Job Details: 03/10/2020
DISHWASHER KITCHENAID KUDC10IXSS1 F6E2 water valve electrical error F7E1 heater error code F6E1 low water no water error code . Cleared error codes .. water valve is getting power but no opening . Replaced water valve. Tested unit . Multiple times . Unit tested good
Near Victor, NY 14564
Dave
Job Details: 03/10/2020
OVEN DOUBLE KITCHENAID KEBS278SSS04 replaced thermal fuse for top oven . Tested oven . Tested good . Replaced a bulb in the both sections of oven..
Near Hamlin, NY 14464
David
Job Details: 03/10/2020
WASHER MAYTAG MVWX655DW0 Replaced stripped basket hub. Tested in diagnostics. Unit passed spin and agitate test ; dspstn on spec-tagged invntry: 1 W10528947 HUB
Near Rochester, NY 14625
Steve
Job Details: 03/10/2020
WASHER WHIRLPOOL WTW4855HW1 "Replaced cam for grinding noises. Found gearcase is leaking oil causing grinding. Ordering gearcase ; ordrng 1 W11035747 (gearcase), used 1 W10721967 (CAM) from stock"
Near Rochester, NY 14624
Steve
Job Details: 03/10/2020
DISHWASHER WHIRLPOOL WDF330PAHT1 "Replaced bushing and spring for door falling. Ordering friction sleeve for not holding door when opened. ; rqstng P&A on 2 WP8268961 (pad)s, dspstn on spec-tagged invntry: 1 WP8268990 BUSHING and 1 WPW10337934 SPRING"
Near Pittsford, NY 14534
Steve
Job Details: 03/10/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Found evaporator fan motor is vibrating. It is also aging power slowly like its working up to full speed. Tested ice maker fan in diagnostics also and found evaporator fan motor is also turning on when it should not. Ordering fan motor and control. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11334745 (EVAPORATOR FAN MOTOR) and 1 WP67006337 (blade- fan)
Near Ontario, NY 14519
David
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Replaced shelf rollers. Unable to keepRollers in track during use. Reordering all of the slides ; ordrng 1 W11226546 (rail) and 1 W11257202 (pan-snack) and 1 WPW10346890 (slide) and 1 WPW10346890 (slide)
Near Sodus, NY 14551
David
Job Details: 03/06/2020
REFRIGERATOR AMANA ABB2224BRM00 Evaporator fan motor was stuck and is very loud. Ordering fan motor; ordrng 1 WPW10128551 (evaporator fan motor)
Near Rochester, NY 14609
Evan
Job Details: 03/06/2020
WASHER WHIRLPOOL MVWB766FW1 Customer stated that unit was making noise during spin and agitate portion of cycle. Upon inspection discovered that rotor bolt was loose causing noise. Used loctite and tightened Rotor bolt. Could not replicate issue once doing so. Ran multiple test cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Marion, NY 14505
David
Job Details: 03/06/2020
REFRIGERATOR MAYTAG MRT118FFFZ01 Called tech line to document temperature swing issue. They recommended replacing the thermistor and control. Ordering parts. Returning with data loggers to be placed in the unit when the control and thermistor are replaced ; ordrng 1 DATALOGGERS and 1 W10838965 (thermistor) and 1 W11353815 (CONTROL)
Near Webster, NY 14580
Evan
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL GI6FARXXF06 Customer stating that unit will not produce ice. Attempted to run harvest cycle. Motor will not turn for unit to run harvest. Ordering ice maker; ordrng 1 W10377151 (ICE MAKER )
Near Webster, NY 14580
Evan
Job Details: 03/06/2020
RANGE WHIRLPOOL WFE505W0JS0 Customer stating that unit is producing squeaking noise during operation. When unit is heating element is causing squeaking noise. Ordering replacement element. Unit tested good ; ordrng 1 W11111743 (BAKE ELEMENT )
Near Fairport, NY 14450
Steve
Job Details: 03/06/2020
DRYER MAYTAG MEDB835DW4 Replaced rollers and idler with kit for squealing while running. The dryer tested good. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Near Williamson, NY 14589
David
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL KBSD606ESS01 7727308952 documented ice odor with Techline. Techline did not recommend a repair and said odor is not from the unit. Must be coming from air or water line.
Near Penfield, NY 14526
Steve
Job Details: 03/06/2020
OVEN DOUBLE FRIGIDAIRE FGET2765PBB Ordering convection element for no heat in convert bake; ordrng 1 139006500 (element)
Near Williamson, NY 14589
David
Job Details: 03/06/2020
REFRIGERATOR FRIGIDAIRE PLHS69EGSS6 Found unit with a stuck solenoid preventing cubes fromDispensing. Freed solenoid. If problem persists return with 241675803 solenoid 60.99
Near Webster, NY 14580
David
Job Details: 03/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer had experienced warm temps in fresh food section. FF evaporator is clear. Evidence of frosting in freezer. Checked defrost heater and bi metal in diagnostics. Checked okay. Put unit into 8 hour fixed defrost. ClearedDebris from condenser. Temperatures were okay when I arrived. Customer to monitor
Near Marion, NY 14505
Evan
Job Details: 03/06/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Replacing interlock switches due to micro switch failing causing unit not to run magnetron consistently. Replaced interlock switches. Tested unit multiple times. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Phelps, NY 14532
Evan
Job Details: 03/06/2020
DISHWASHER KITCHENAID KDTM384ESS3 Replacing light harness due to original harness causing interior lights to flicker while opening door. Replaced harness. Tested unit. Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 03/06/2020
REFRIGERATOR GE PFS22MBWAWW Freezer bi metal not turning off . Heater is staying on . Ordering bi metal WP4387500; ordrng 1 WP4387500 (bimetl-def)
Near Newark, NY 14513
Evan
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4816FW2 Replacing water valve due to unit failing to actuate properly during cycle. Replaced valve and tested unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 03/06/2020
DRYER WHIRLPOOL WGD8000DW4 Customer stating unit is producing whining noise while drum is spinning. Upon inspection discovered that belt was not seated on idler pulley properly this was causing issue. Reseated belt and ran unit. Could not replicate noise once doing so. Unit tested good
Near Rochester, NY 14609
Steve
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG770H0FZ0 Found the plug was not grounded. The ignitor was lighting as expected and preheated good. Clean top burner due to grease build up that was preventing lighting.
Near Irondequoit, NY 14609
Steve
Job Details: 03/06/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced bake/broil harness for broken harness
Near Rochester, NY 14612
David
Job Details: 03/06/2020
DRYER WHIRLPOOL MGDB835DC4 Left side door trim is broken. Ordering inner and outer door. Left hinge covers with the customer ; ordrng 1 W11129460 (door) and 1 W11162064 (door)
Near Rochester, NY 14625
Evan
Job Details: 03/06/2020
WASHER WHIRLPOOL WTW4855HW1 Customer stating that unit is still having same issue of noise during rinse and spin cycle and unit not spinning out items at end of cycle. Customer showed tech video on her phone of issue. Issue is occurring during rinse /final spin portion of cycle. Ran load of towels while in home on quick wash. Unit completed cycle as it should. Could not replicate with this load specifically. Tech is suspecting issue with control failing to sense water in tub. Ordering control ; ordrng 1 W11211478 (CONTROL )
Near Rochester, NY 14620
Dave
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Drain tube in freezer was frozen . Found the drain duck bill was plugged . Installed in drain tube W10619951 . S code S38253 . Defrosted drain . Tested unit . Tested good . ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Rochester, NY 14620
Dave
Job Details: 03/06/2020
RANGE KENMORE 790.780333 Upper oven not lighting . Replaced ignitor with 12400035 .used bracket that was on original. .tested unit . Tested good . ; used 1 12400035 (IGNITOR) from stock
Near Rochester, NY 14623
Dave
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced drier . Vacuum unit . Held vacuum . Charged unit. Unit is now cooling as expected.
Near Fairport, NY 14450
Dave
Job Details: 03/06/2020
REFRIGERATOR KITCHENAID KBFN506EBS01 LED in fresh food section was out . LED in Freezer Section was out . Replaced LEDs with W10908166 for both freshfood and freezer . Both LED are on and working as expected
Near Macedon, NY 14502
David
Job Details: 03/06/2020
DRYER WHIRLPOOL MEDC215EW Open thermal fuse is preventing use. Ordered fuse ; rqstng P&A on 1 3392519 (thermal fuse)
Near Fairport, NY 14450
Steve
Job Details: 03/06/2020
REFRIGERATOR AMANA AFD2535FES2 Found the compressor is seized. The cost of the repair will outweigh replacement.
Near Rochester, NY 14609
Steve
Job Details: 03/06/2020
DISHWASHER GE GDF620HSJ2SS Quoted customer for ui replacement. Customer is going to decide on repair. Bring main control just in case. Part costs are the same price. ; rqstng P&A on 1 WD21X23462 (kit svc ui top logic)
Near Rochester, NY 14609
Steve
Job Details: 03/06/2020
WASHER MAYTAG MVWX655DW1 The washer is not responding and full of water. The room the washer is in is very dark corner of the basement. And there is water all around washer on the floor. Informed customer that on return visit there must be light in the room to work and the floor cleaned up before we can proceed with repair. Ordering control and pump. ; rqstng P&A on 1 W11116592 (cntrl-elec)
Near East Rochester, NY 14445
Steve
Job Details: 03/06/2020
VAN FORD TRANSIT CONNECT Dropped truck off.
Near Rochester, NY 14616
David
Job Details: 03/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced torn gasket
Near Webster, NY 14580
David
Job Details: 03/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced door due to a. Rack at the hinge receiver.
Near Brockport, NY 14420
David
Job Details: 03/04/2020
DISHWASHER JENN AIR JDB9600CWP98 Replaced drain pump due to unit not draining. Unit tested good.
Near Rochester, NY 14624
Dave
Job Details: 03/04/2020
WASHER MAYTAG MHW8200FC0 Washer not draining all the water on delicate mode . Checked soap type . Concentration level and settings . Gave best tips for those . Cleared pressure hose and made sure that the unit was detecting water level correctly. Ran unit in diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Sodus, NY 14551
Evan
Job Details: 03/04/2020
RANGE WHIRLPOOL WGG745S0FS02 Replacing regulator due to old regulator experiencing thermal event at regulator causing issue. Replaced regulator and tested unit. Tested both ovens and all burners. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 03/04/2020
DRYER GE DBXR463EG1WW Customer stated that unit was producing odd smell during cycle. Upon inspection discovered that blower was completely full of lint. This is likely causing issue. Removed drum and cleared blower also cleared lint around heating coil. Could not find any other issues at this time. Unit tested good collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Replacing drain pump due to unit not draining properly at end of cycle. Replaced drain pump. Filled and drained unit multiple times. Unit tested good
Near Brighton, NY 14610
Evan
Job Details: 03/04/2020
WASHER WHIRLPOOL WFW5620HW0 Customer is still experiencing same issue with machine . When running cycle unit will stop at estimated time of 42 mins and stay there. If customer pauses cycle and then restarts it unit will continue through cycle. Called techline to document due to reoccurring issue. Techline agent states that time is only an estimate and not an actual representation of how much time is left. No errors codes are present. Techline states this is normal operation for unit due to control and UI already being replaced. Techline agent advised tech to run quick wash cycle with load to confirm unit is progressing as it should. Ran cycle unit completed just as it should. Unit itself is functioning as it should. SR: 7727285614
Near Palmyra, NY 14522
Steve
Job Details: 03/04/2020
DRYER MAYTAG MEDB766FW0 Found that during wrinkle prevent the water valve is being actuated causing noise. There is no water coming to valve. The customer is going to hook up water to dryer.
Near Spencerport, NY 14559
David
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase and cam due to noise. Changed loose agitator. Unit tested good; used 1 W10721967 (CAM) from stock
Near Ridgemont, NY 14626
David
Job Details: 03/04/2020
DRYER WHIRLPOOL WED5620HW0 Replaced control and UI due to unit not responding. Unit tested good after install.
Near Irondequoit, NY 14617
David
Job Details: 03/04/2020
WASHER WHIRLPOOL MVWC465HW0 Replaced latch due to unit not unlatching. Unit tested good in diagnostics ; dspstn on spec-tagged invntry: 1 W11307244 LATCH
Near Irondequoit, NY 14617
David
Job Details: 03/04/2020
WASHER GE GTWN4250D0WS Customer concerned with GFCI tripping when using the washer. Checked harness and connections. Tested clutch windings and motor windings to ground. Tested control connections and harness to ground. Did not get continuity to ground anywhere. Ran test cycle. Allowed unit to fill up. Drained water in drain and spin. Checked amperage while testing. Unit would only pull 3 amps when ramping up to high spin. There is only one outlet down stream from the receptacle. It is in the same box and had nothing plugged into it when I arrived. Recommending that an electrician inspect wire dressing inside the receptacle and GFCI for proper operation. If problem persists it’s likely being caused by the motor or clutch. Discussed repair costs for these items with the customer. Not proceeding with a repair at this time.
Near Canandaigua, NY 14424
Steve
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found evaporator full of frost. Removed frost. Tightened all connections. Changed ui setting to daily defrost.
Near Rochester, NY 14622
Evan
Job Details: 03/04/2020
WASHER MAYTAG MVWB766FW1 Customer stating unit is experiencing same issue as before keypad will not respond to commands. Checked for error codes. Unit is displaying code f2e1 for stuck key. Replaced console and UI cable. Also confirmed that water is hooked up properly Ran multiple test cycles. Unit is able to stop and start cycle like it should. Unit tested good.
Near Rochester, NY 14621
David
Job Details: 03/04/2020
WASHER AMANA NTW4516FW3 Lid switch has been damaged since last repair. Switch will not latch. Sending another technician back today to replace latch; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Pittsford, NY 14534
Dave
Job Details: 03/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 F4E3 wash pump error code . Customer need new sump W11085683 . Customer did not have proof of purchase to verify the date of the unit .customer will try to get that. Charged service call
Near Pittsford, NY 14534
Dave
Job Details: 03/04/2020
OVEN MAYTAG MGR6600FZ1 Took temperatures of unit . 347 364 337 359 335 355 334 356 . Average temp 348 . Bumped calibration up 10 degrees . Tested unit . Tested good . Unit lights everytime . ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Rochester, NY 14623
Dave
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Replaced left hand door for having a dent . Adjusted legs on unit and leveled doors . Unit tested good .
Near Rochester, NY 14620
Dave
Job Details: 03/04/2020
REFRIGERATOR KENMORE 106.561645 Bottom hinge was loose where the cam on the fresh food door sits was moving every time the door opens and closes . If problem persists order WPW10329686
Near Newark, NY 14513
Steve
Job Details: 03/04/2020
WASHER WHIRLPOOL WTW4816FW2 Ordering water valve for low water flow on cold. ; ordrng 1 W11210459 (VALVE)
Near Geneva, NY 14456
Steve
Job Details: 03/04/2020
DRYER WHIRLPOOL WED8000DW4 Ordering ui fascia for erratic operation. Left console with customer. ; ordrng 1 W11133029 (UI)
Near Ontario, NY 14519
David
Job Details: 03/04/2020
REFRIGERATOR GE GS23GSKKCSS Waterline in freezer door is damaged at the hinge. This is part of the door. Sending quote to Aaron’s ; rqstng P&A on 1 WR78X22203 (door foam asm fz343.99)
Near Irondequoit, NY 14617
Evan
Job Details: 03/04/2020
DISHWASHER KITCHENAID KDTE204DBL0 Customer stated that unit would not drain. Discovered tooth pick inside drain pump causing impeller not to spin. Removed tooth pick and tested unit. Unit tested good. Collecting S/C fee
Near Brighton, NY 14620
Dave
Job Details: 03/04/2020
STACKED LAUNDRY WHIRLPOOL LTE5243DQA "Washer out of balance and moving . Found one of the legs on the unit had pushed in and would not hold the unit in place . Adjusted the legs and made sure that the leg will not move again. Tested unit with load Of laundry. Basket swinging everywhere . Oil coming from transmission. Basket is loose can spin with my hand .ordering transmission. Clutch . Drive block and motor coupler . ; rqstng P&A on 1 WP389140 (drive block) and 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor)"
Near Honeoye Falls, NY 14472
Steve
Job Details: 03/04/2020
REFRIGERATOR KITCHENAID KTRC20KXWH20 Replaced fan again for slow running fan. The customer is going to monitor.
Near Penfield, NY 14526
Dave
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Freshfood door by the hinge is broken . Unit needs new door . Part LW10413519 ; ordrng 1 LW10413519 (dor-fip ms) and 1 WPW10460580 (gasket-fip)
Near Newark, NY 14513
Steve
Job Details: 03/04/2020
REFRIGERATOR WHIRLPOOL ABB1922FEB3 Found freezer evaporator full of frost. Heater turned on. Removed frost. Changed defrost setting to daily defrost. Found drain was plugged. Replaced drain. S38253; used 1 W10619951 (TUBE-DRAIN) from stock
Near Penfield, NY 14526
Evan
Job Details: 02/29/2020
WASHER WHIRLPOOL WTW4816FW2 Unit is producing loud noise during spin. Discovered that gear case is beginning to loose oil causing unit to produce noise. Unit will need new gear case. Ordering gear case. ; ordrng 1 W11255272 (GEAR CASE )
Near Macedon, NY 14502
Evan
Job Details: 02/29/2020
WASHER MAYTAG MHW7000XW2 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside tub is failing causing unit to run very noisy while in spin. Replaced tub assembly. Ran test cycle. Unit completed cycle as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 02/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit leaking from front of door. Checked for codes no codes present. Discovered that gasket on left side of door was not fully in channel. Ran unit and could not replicate issue once reseating gasket. Also advising customer to change soap to finish pods. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 02/29/2020
WASHER WHIRLPOOL WTW8040DW4 Customer stated that unit was producing squealing noise while in spin or agitate. Discovered that rotor bolt was slightly loose. Tightened rotor bolt and ran multiple cycles. Could not replicate noise once doing so. Unit tested good
Near Bloomfield, NY 14469
Dave
Job Details: 02/29/2020
WASHER MAYTAG MVWC415EW2 Washer not filling with water . Long fill error code .Found the water valve not turning on. Ordering control W11124822 and valve W11210459; rqstng P&A on 1 W11210459 (Water valve) and 1 W11124822 (Control)
Near Webster, NY 14580
Evan
Job Details: 02/29/2020
DISHWASHER KITCHENAID KDFE104HPS0 Replacing drain pump due to units original pump overheating after running cycle. Replaced pump. Ran test cycle. Unit tested good. ; used 1 W11084121 (OWI SENSOR) from stock
Near Spencerport, NY 14559
David
Job Details: 02/29/2020
REFRIGERATOR MAYTAG MFI2569VEB3 S38253Unit was leaking due to a clogged drain tube. Removed ice and installed drain tube kit ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Canandaigua, NY 14424
Dave
Job Details: 02/29/2020
DRYER WHIRLPOOL WGD4815EW2 Dryer not heating . Found no gas getting to the dryer . Found gas shut off and turned on . Unit is now working as expected.
Near Farmington, NY 14425
Dave
Job Details: 02/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Freezer LED is out . Found loose connection to LED in freezer . Reseated connection to LED .tested unit , tested good ."
Near Lima, NY 14485
Steve
Job Details: 02/29/2020
DRYER WHIRLPOOL WED4950HW0 Tested dryer with vent tester. Vent test failed with vent on and passed with vent off. Heating as expected. Informed customer and recommended the customer clean vent.
Near Spencerport, NY 14559
David
Job Details: 02/29/2020
WASHER AMANA NTW4705EW0 Customer unable to start machine. Cleared cycle and ran diagnostics. Unit tested good
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/29/2020
WASHER WHIRLPOOL WFW6620HW0 Added vent deflector for random leaking with large loads.
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/29/2020
REFRIGERATOR KITCHENAID KTRC20KXWH20 On inspection the evaporator fan was running very slowly. Moved the wire connection and it started running full force. Removed connection and tightened circular connection with channel locks and reseated connection. The fan is working at the moment. If fan fails again the harness to fan will need to be replaced. Harnesses are no longer available.
Near Rochester, NY 14623
Steve
Job Details: 02/29/2020
WASHER MAYTAG MVWX655DW0 "Replaced the wash plate with same result. Replaced cam and reinstalled original wash plate. Tested with blankets and washer tested good. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10721967 (CAM) from stock"
Near Churchville, NY 14428
Steve
Job Details: 02/29/2020
OVEN JENN AIR JJW2830DP01 Ordering ui for light turning on randomly. ; ordrng 1 W11236888 (UI)
Near Rochester, NY 14624
Steve
Job Details: 02/29/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced pump for not draining. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN