Near Pittsford, NY 14534
James
Job Details: 11/14/2020
MICROWAVE KITCHENAID KOMS155MSS0 Unit not showing numbers on display. Found ribbon cable giving poor connection to display board. Display has been discontinued
Near Rochester, NY 14617
Evan
Job Details: 11/14/2020
WASHER WHIRLPOOL LSR8233EQ1 Customer stated that unit would not agitate or spin. Discovered that dog agits and motor coupler were both worn causing issue. Replaced both parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
Near Pittsford, NY 14534
Tanner
Job Details: 11/14/2020
DISHWASHER WHIRLPOOL DU1100XTPB0 Q1 no q2 no q3 noComplaint of no drain. Pressed cancel drain button and unit drained without issue. Disassemble sump and sump was clear. Inspected wash motor impeller and chopper blade and found no issues. Advised customer to use machine like normal. A drain pump can fail intermittent as the circuitry starts to breakdown. Heat from excess use during wash cycle will burn pump out temporarily and subsequent cancel/drain cycles work since pump is cool. If issue persists return with drain pump WP661658Verbal signature acknowledged.
Near Rochester, NY 14612
David
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led light that was not working. Light tested ok; used 1 W11205083 (Mod) from stock
Near Brockport, NY 14420
David
Job Details: 11/14/2020
REFRIGERATOR MAYTAG MSS25N4MKZ "Replaced drier due to no charge. Unit developed a full frost pattern afterwards but the evaporator fan is stalling. Ordering fan ; ordrng 1 wpw2315539 (Evaporator fan), used 1 Wpw10143759 (Drier) from stock"
Near Rochester, NY 14612
David
Job Details: 11/14/2020
OVEN KITCHENAID n/a "Unit has not heated since customer did a selfClean on it. Blower is loud. The service pointer related to this issue recommends replacing the oven TCO for each oven and the blower. This unit is installed in a corner and requires two technicians to service. Quoted for the blower and TCO. Customer is going to think about the repair and will let us know ; rqstng P&A on 1 WPW10176670 (Blower) and 2 WP9759242s, states that autho needed"
Near Irondequoit, NY 14617
Tanner
Job Details: 11/14/2020
DRYER WHIRLPOOL WED8620HC1 "Q1 no q2 no q3 noOriginal model and serial provided was for washing machine. The unit with smashed UI is the dryer. Corrected work order and ordered correct console. (W11314469). Note stacked unit. Part unavailable. ATEC will reach customer when part is received. Current part is functioning.; ordrng 1 W11314469 (UI), states that autho needed"
Near North Chili, NY 14514
Tanner
Job Details: 11/14/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Q1 no q2 no q3 noComplaint of ice falling out of dispenser. Inspected dispenser and ice door is not sealing completely. Ice melts and slips through. Ordering dispenser as an assembly.; ordrng 1 W11423782 (Separater) and 1 W11397167 (Retainer)
Near Rochester, NY 14610
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KUIC15PHZS0 Q1 n. Q2 n. Q3 n. Unit throwing thermistor error. Tested thermistor and it's out of tolerance. Need thermistor. Paid in full ; ordrng 1 WPW10511923 (thermistor)
Near Rochester, NY 14625
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Q1 n. Q2 n. Q3 n. Unit not cooling compressor short cycles. Need compressor. Parts and labor covered under warranty through manufacturer. Shelf broken. Need shelf ; ordrng 1 W10889474 (shelf-glas) and 1 WPW10507886 (compressor)
Near Penfield, NY 14526
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Q1 n. Q2 n. Q3 n. Unit not cooling. Ff at 50. Freezer at 25. Compressor and fans running. Sealed system leak. Need ff evap. Parts covered by manufacturer. ; ordrng 2 W11109499 (drier-tube)s and 1 W11291123 (evaporator)
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR JENN AIR JSC24C8EAM00 Unit not cool. Called tech line SR 7729280204 they said to check pressures with gauges. Sealed system leak. Fresh food evap not cold freezer at 50 degrees. Need evap. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
Near Webster, NY 14580
Evan
Job Details: 11/14/2020
WASHER WHIRLPOOL MVW7230HW0 Customer stated that unit would not stop running drain pump. Discovered f9e1 code stored for long drain. Called techline about issue. SR: 7729279529 techline stated that is drain pump is clear and pressure hose is not clogged with debris then acu will need to be replaced. Ordering ACU ; ordrng 1 W11419171 (CONTROL )
Near Rochester, NY 14617
Evan
Job Details: 11/14/2020
DRYER KENMORE 11087582110 Customer stated that dryer will continue to run while door is open. Discovered that switch is failing. Ordering switch ; ordrng 1 W10820036 (DRYER SWITCH )
Near Spencerport, NY 14559
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WFE550S0HZ1 Front left dual burner was only energizing the outer element when the customer was using it. This is not a normal option. Burner was operating properly at time of service. Suspecting an intermittent failure of the infinite switch. Ordering switch. Element to be replaced at the same time. ; ordrng 1 WPW10434452 (Switch)
Near Rochester, NY 14625
James
Job Details: 11/14/2020
OVEN KITCHENAID KSEG700ESS2 Complaint of oven stopping heating during bake cycle until cycle is restarted. Tested bake element in diagnostics and UI went blank and start button not functioning. Reset breaker and unit began functioning after. Need control. Warranty on part. ; ordrng 1 W11082269 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 11/10/2020
WASHER MAYTAG MVW7230HW0 Replaced missing spanner nut. Ran spin cycle to verify. Unit tested good Verbal signature
Near Rochester, NY 14626
David
Job Details: 11/10/2020
REFRIGERATOR MAYTAG MFI2665XEM7 Replaced ice-maker due to no ice. Unit cycled and filled after installation. Customer to monitor Verbal signature
Near Rochester, NY 14622
David
Job Details: 11/10/2020
RANGE KITCHENAID KODE500ESS02 Added payment
Near North Chili, NY 14514
Evan
Job Details: 11/10/2020
DISHWASHER MAYTAG MDB4949SDH0 Customer stated that time was changing in display and was not the same as before when selecting cycle. Discovered that customer was not selecting Heated dry as they were before this was causing time to change in display. Ran diagnostic cycle to confirm function. Unit is functioning as it should. Spoke with customer about cycle selection. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Penfield, NY 14526
James
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI and tested. Door ajar led working properly customer is to monitor
Near Irondequoit, NY 14617
James
Job Details: 11/10/2020
MICROWAVE GE JVM1533BD002 Q1 n. Q2 n. Q3 n. Unit not heating or rotating turntable. Found secondary interlock not opening. Replaced switch and tested. Unit still not rotating turntable. 0v to turntable motor. Need control. Part nla. ; used 1 W10915404 (SWITCH - 3/16") from stock
Near Rochester, NY 14606
James
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG510S0AS1 Q1 n. Q2 n. Q3 n. Flame low on front left burner. Adjusted burner and tested. Unit functions properly.
Near Rochester, NY 14606
James
Job Details: 11/10/2020
REFRIGERATOR FRIGIDAIRE FFHT1831QE5 Unit 506. Door not closing due to bent hinge. Door is causing frost buildup in evap fan. Adjusted hinge and removed frost. Unit functions properly.
Near Pittsford, NY 14534
Steve
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested refrigerator in test 5 (compressor test). Found compressor is causing the noise. The noise is normal operation.
Near Rochester, NY 14616
David
Job Details: 11/10/2020
DISHWASHER GE GSD500X-73WB This unit was already serviced earlier in the day. Was informed of this by the customer when I arrived ; saved tckt
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
DISPOSER KITCHENAID NA123 Turned disposal on and it sounded normal and the water did not back up in the disposal. The unit is working as expected.
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Found the start switch is the motor control and unresponsive. The part is unavailable.
Near Ontario, NY 14519
James
Job Details: 11/10/2020
REFRIGERATOR JENN AIR JFI2089AEP12 Q1 n. Q2 n. Q3 n. Unit not cooling. UI dead. Lights on. 120v to main control. Need control board. ; rqstng P&A on 1 WPW10312695 (electronic control)
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
RANGE KITCHENAID KODE500ESS02 Replaced both main controls and user interface for erratic operation main co tool fault. The oven tests good.
Near Rochester, NY 14624
David
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Replaced shelf rails that would not hold crispers in place. Drawers work as expected
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
RANGE AMANA AGR6603SFS2 Customer stated that door would not shut properly. Upon inspection discovered that hinge has split causing issue. Replaced hinge and tested door. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Near Penfield, NY 14526
Steve
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced drip pan that was bowed and fastened the back cover properly. The evaporator was not frosted on arrival. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Rochester, NY 14620
Evan
Job Details: 11/10/2020
RANGE GE JGB281SER3SS Customer stated that units right front has valve burner is stuck on. Discovered valve has seized and also burner tubes for front burners are broken. Tubes valve and knob will need to be replaced. This is a rental property. The landlord has not responded yet. This is the quote for repair...Service call fee : $93.50WB03K10216 (knob) $6.00 WB21K10117 (Right Front Valve) $ 29.00WB28K10680(Right front burner tube) $16.99WB28K10683 (left front burner tube) $16.99S&H $15.00 Labor: $ 76.40Tax: $20.31Total : $ 274.19Still waiting to customer to respond to technician please do not order parts unit service call fee and part cost has been collected. ; ordrng 1 WB03K10216 (DO NOT ORDER ) and 1 WB21K10117 (DO NOT ORDER ) and 1 WB28K10680 (DO NOT ORDER ) and 1 WB28K10683 (DO NOT ORDER )
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
RANGE AMANA AGR5725RDQ Customer stated unit was failing to run bake cycle. Upon inspection discovered that ignitor was failing to glow. Confirmed 120v at ignitor. Replaced ignitor. Tested unit. Unit tested good ; used 1 12400035 (IGNITOR) from stock
Near Victor, NY 14564
Steve
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW6620HC0 Found the user interface was on no spin option causing wet clothes at the end of tit he cycle. Tested in diagnostics and the washer tested good. Changed ui setting to warm water and spin on. The washer tests good.
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
WASHER WHIRLPOOL MVWB766FW0 Customer stated they are concerned with water level in machine. Checked for error codes. No codes present. Ran test cycle. Discovered that water is syphoning out of unit due to drain hose angle. Corrected hose and tested unit. Unit now maintaining water level as it should. Unit tested good
Near Rochester, NY 14623
Steve
Job Details: 11/10/2020
WASHER WHIRLPOOL MVWC465HW2 Ordering gearcase and splotch kit for squealing and chattering during wash cycle ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11454372 (gearcase )
Near Rochester, NY 14623
David
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Found unit with no charge. Replaced the fresh food evaporator And drier . pulled a vacuum. Let vacuum sit for 30 min. Recharged. Unit began cooling customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Penfield, NY 14526
Evan
Job Details: 11/10/2020
WASHER MAYTAG MHW8200FW0 Replacing rotor bolt due to original bolt snapping off inside drive shaft. Was able to tap bolt out with extractor set. Replaced bolt and reassembled unit. Ran test cycle to confirm function. Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Found freezer evap fan motor is shorted causing power outage to refrigerator. Ordering fan ; ordrng 1 W11032800 (motor-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit would not respond to commands but once flipping breaker unit would begin to function again. Checked for error codes. Discovered code f2e1 for stuck key. Console will need to be replaced. Ordering console ; ordrng 1 W11165145 (CONSOLE )
Near Rochester, NY 14626
James
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW4816FW2 Unit leaking from bottom. Need tub and gearcase. ; ordrng 1 W10371566 (tub) and 1 W11454741 (GEARCASE)
Near Brockport, NY 14420
James
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Unit not draining due to chopper breaking inside pump. Need pump. ; ordrng 1 W11412291 (PUMP)
Near Spencerport, NY 14559
James
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor short cycling and overheating. Need compressor and evap ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP)
Near Webster, NY 14580
James
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDTE104ESS1 Replaced font and tested diagnostics cycle. Heater came on properly.
Near Irondequoit, NY 14622
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Q1 n. Q2 n. Q3 n. Unit not making ice. Door not self closing. Gaskets torn. Icemaker motor not cycling. Replaced icemaker and tested. Unit functions properly. Greased mullion so door closes better. Cleaned condenser coil. One year warranty on repair. 10% off labor military discount ; used 1 W10884390 (ICEMAKER) from stock
Near Webster, NY 14580
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ff section 27 degrees and water valve loud when icemaker fills. Tested damper in diagnostics and air was still flowing with damper closed. Replaced damper and flushed water lines. Damper functions properly and valve is quieter. Customer is to monitor.
Near Rochester, NY 14606
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Doors not closing on their own. Door handles loose. Adjusted feet and greased mullion. Tightened door handles. Doors closing properly now.
Near Rochester, NY 14624
James
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WMH31017HW6 "Q1 n. Q2 n. Q3 n. Unit ran with door open. Micro switch sticking. Replaced door switches and tested. Unit functions properly. ; used 1 W10915404 (SWITCH - 3/16"), and 1 W11244490 (INTERLOCK) from stock"
Near Rochester, NY 14624
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit too warm in ff section. Freezer at 2 deg. Ff at 40 on recommended. Airflow feels weak from inlet duct in ff section. Adjusted freezer damper. Customer is to monitor. If problem persists replace W10916494
Near Rochester, NY 14624
James
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Q1 n. Q2 n. Q3 n. Leds dead on ceiling and freezer. Replaced leds and adjusted feet to allow doors to self close. Unit functions properly.
Near Rochester, NY 14606
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Ice dispenser jams then drops all cubes at once with the door open. Found ice cubes freezing together. Adjusted fill time on icemaker and adjusted feet. Customer is to monitor. If problem persists replace icemaker
Near Rochester, NY 14607
Evan
Job Details: 11/06/2020
DISHWASHER FRIGIDAIRE FDR252RBS2 Customer stated that unit was leaking. Discovered that unit was leaking from heater attachment. Heater washer and nuts will need to be replaced. Ordering washer & nuts ; ordrng 1 154064901 (WASHER ) and 2 154106202 (HEATER NUT )s
Near Rochester, NY 14605
Evan
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Customer stating that door would not shut and also refrigerator door has large dent on top. Discovered that door gasket was not seated into channel causing issue. Reseated gasket and tested door. Door is now shutting as it should. Explained to customer that dent in door is not covered due to it being a cosmetic issue. Unit tested good otherwise
Near Rochester, NY 14611
Steve
Job Details: 11/06/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced thermistor for cold temps in fresh food section.
Near Pittsford, NY 14534
Steve
Job Details: 11/06/2020
OVEN DOUBLE WHIRLPOOL WOD93EC0AS00 Replaced main co tool and fan for F1error. The oven preheated and tested good. ; dspstn on spec-tagged invntry: 1 WP74008369 SENSOR-OV
Near Rochester, NY 14609
Evan
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW5000DW2 Replacing control and drain pump due to unit failing to run cycle and drain pump shorting out control. Replaced drain pump and control. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Pittsford, NY 14534
Steve
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced freezer light that was out. The fresh food section lights were flickering. The rear ice box light was shorted. Put tester light in to get lights working but is not correct part number or color. Ordering correct module. ; ordrng 1 W11462342 (MODULE), used 1 W10695459 (MODULE) from stock"
Near Victor, NY 14564
Steve
Job Details: 11/06/2020
OVEN WHIRLPOOL WFG550S0HZ1 Found broiler orifice was loose causing flame out of orifice connection. Tightened orifice. Adjusted all the top burners for high flame after propane conversion. Bake element working as expected. Left preordered part with customer.
Near Webster, NY 14580
Evan
Job Details: 11/06/2020
WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing rattling noise while in spin. Upon inspection discovered that metal pan that customer had next to unit was making contact with cabinet causing noise. Unit itself tested good
Near Ontario, NY 14519
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW5500FW1 Attempted to tap out bolt that had broken off inside of drive shaft. Could not remove bolt. Tub will need to be replaced. Ordering tub ; schdld next appmnt for 11/6 FRI !
Near Ontario, NY 14519
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW5630HW0 Customer stated that unit was failing to spin properly during certain cycles. Checked for error codes unit showing code f8e1 for long fill. Discovered that cold water valve was unplugged from connector. This is causing issue. Unit was unable to run rinse cycle therefore would not spin. Reseated connector and ran test cycle. Unit now spinning as it should
Near Fairport, NY 14450
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW8630HC0 Customer stating that unit is failing to respond to commands and flashing lo flow error code. Discovered F8e1 code stored for Long fill. Discovered that cold water valve is failing to actuate. Also discovered that unit was produced in January of 2019 unit will need updated control with updated software in order to correct UI response. Ordering water valve and user interface ; ordrng 1 W11316256 (WATER VALVE (DOUBLE )) and 1 W11322884 (CONTROL )
Near Pittsford, NY 14534
Evan
Job Details: 11/06/2020
DISHWASHER KITCHENAID KUDE60FVSS0 RepLacing wash motor due to unit failing to move water through cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Near Victor, NY 14564
Steve
Job Details: 11/06/2020
DISHWASHER MAYTAG MDBH979AWS4 "The dishwasher is very loud while washing. Sounds like a bearing going bad. Replaced chopper blade with same result. Ordering motor ; rqstng P&A on 1 W10806701 (pump&motor), used 1 W10083957V (CHOPPER 4 BLADE) from stock"
Near Macedon, NY 14502
Steve
Job Details: 11/06/2020
MICROWAVE KITCHENAID KMCS1016GBS This unit has total replacement warranty. No service warranty.
Near Rochester, NY 14612
James
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Replaced control and tested diagnostics. Heater functioning properly. Customer is to monitor. Left valve with customer
Near Canandaigua, NY 14424
Steve
Job Details: 11/06/2020
WASHER MAYTAG MVWX655DW1 "Replaced hub for unit not spinning or agitating properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB) from stock"
Near Rochester, NY 14618
Evan
Job Details: 11/06/2020
RANGE KITCHENAID KGSK901SSS00 Replacing spark module and ignitor due to unit continually sparking. Replaced both parts. Tested unit. Unit tested good
Near Canandaigua, NY 14424
Steve
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Found fresh food section evaporator full of frost. Ordering evap cover. Customer is going to replace defrost overnight. ; ordrng 1 W11167902 (COVER)
Near Rochester, NY 14612
James
Job Details: 11/06/2020
WASHER MAYTAG MVWX655DW1 "Unit not spinning. Found hub worn and wash plate bolt bent. Replaced hub and tested. Unit spinning off balance. Need hub, screw, and gearcase. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock, states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Machine is working as expected. No charge.
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
MICROWAVE MAYTAG MMV5208WB1 Removed broken bulb and replaced bulb on bottom of microwave. The light tests good. ; used 1 8206232A (BULB) from stock
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Restricted the pantry air hole for cold temps in fresh food section. The refrigerator tests good
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
RANGE JENN AIR JDS1450FS0 Found knob retainer came off knob and was pushed down. Removed retainer and reattached to knob. Knob tests good. Tested oven and it preheated properly in fifteen minutes. The range tests good.
Near Victor, NY 14564
Steve
Job Details: 11/04/2020
OVEN KITCHENAID KEBS207DBL10 Ordering thermal fuse for open fuse. ; ordrng 1 WP9759242 (thrmst-fix)
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WMH31017HS0 "Found microwave running loud. Tested amps and found microwave needs magnetron and diode. ; rqstng P&A on 1 W10754299 (magnetron) and 1 W10886077 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK , states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
REFRIGERATOR GE PFSS2MIYCSS Found left slide on freezer door missing bearing and slide not closing all the way. Ordering slide; rqstng P&A on 1 WR49X20767 (kit slide holder 20)
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KFCS22EVBL00 Customer stated that filter housing was spraying water once filter was removed. Discovered this was correct. Manufacturer had shipped customer new housing. Installed new housing. Also unfroze water line running to ice maker. Tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
RANGE KITCHENAID KERS303BSS1 "Found burner not always shutting off to regulate temp on front right burner. Quoted customer. ; rqstng P&A on 1 WPW10251108 (elmnt-surf), dspstn on spec-tagged invntry: 1 12001656 SENSOR"
Near Rochester, NY 14623
Steve
Job Details: 11/04/2020
RANGE GE JGB810SET2SS Found the right rear switch is stuck on ignite causing range to constantly ignite. Removed power from switch until repair. ; ordrng 1 WB24K10077 (ignit switches & har)
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
OVEN WHIRLPOOL WFG775H0HV0 Customer stating that oven is not maintaining temperature and burner flame heights need to be adjusted. Ran preheat in oven to 350. Let unit get up to temp and then observed unit cycle heat on and off. Unit is maintaining temp as it should. Adjusted burners to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 12001656 SENSOR
Near Churchville, NY 14428
Evan
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW0 Replacing control due to UI failing to respond to commands. Replaced control. Tested unit. Unit tests good
Near Rochester, NY 14612
James
Job Details: 11/04/2020
WASHER MAYTAG MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Wash plate seized to gearcase. Gearcase worn causing hub to fail prematurely. Need parts. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Spencerport, NY 14559
Evan
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Customer stated that unit will not dry. Upon inspection discovered error code 7-1 for no heat. Discovered that incoming water temp was too cool causing OWI sensor to shut off heater. Cleared code ran diagnostic cycle. Advised customer to run hot water at sink before filling unit to ensure hot water is entering machine. Filled rinse aid dispenser also. Customer to monitor and report back if issue persists
Near Spencerport, NY 14559
Evan
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was producing burning smell while running and top of machine was very warm to the touch. Customer has uninstalled machine and moved it into garage due to smell coming from machine. Checked for error codes. No codes were present. Called techline to document findings. Unit was able to get into diagnostic mode and tech was able to confirm component function. Cannot locate what was producing burning smell. Customer is not interested in having unit repaired. Documented all findings with techline and safety team. SR: 7729202395
Near Rochester, NY 14609
Evan
Job Details: 11/04/2020
WASHER MAYTAG MVWC565FW2 Customer stating unit is experiencing same issue as before. Unit will not spin out correctly. Unit had f8e1 code stored for long fill. Tested both valves in manual test mode both valves are actuating as they should. Drain hose is hung properly. Called techline to document findings. SR: 7729204116Unit at this time is functioning as it should. Had customer start cycle while in home. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that gap between doors is not even. Gap is much larger on left side of door that right. Adjusted hinges but cannot correct issue. Ordering hinges ; ordrng 1 WP2254473 (LOWER HINGE ) and 1 WP2254618 (MIDDLE HINGE ) and 1 WP2261963 (UPPER HINGE )
Near Rochester, NY 14607
Evan
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5000DW3 Replacing capacitor due to unit failing to engage into spin. Replaced capacitor. Ran test cycle unit tested good
Near Rochester, NY 14626
James
Job Details: 11/04/2020
RANGE WHIRLPOOL JES9900BAS Q1 n. Q2 n. Q3 n. Complaint of under baking and temp falls after preheat. Ohmed temp sensor from control. Sensor was within specs on tech sheet. Preheated oven to 350Oven reached 345. Calibrated oven and oven temp was 350-360. Customer is to monitor if problem persists replace control WP8507P234-60
Near Rochester, NY 14623
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Found defrost drain was restricted. Snaked drain to remove debris and added heat probe to heater to prevent drain from icing. Jo ann boulas 784 2493
Near Rochester, NY 14612
James
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW92HEFW0 Q1 n. Q2 n. Q3 n. Unit shuts off in spin cycle. Found rotor bolt sheared off inside basket shaft. Need tub Assembly and screw. ; rqstng P&A on 1 W10901175 (tub-outer) and 1 W11253212 (screw)
Near Rochester, NY 14616
James
Job Details: 11/04/2020
DRYER WHIRLPOOL WED4815EW1 Q1 n. Q2 n. Q3 n complaint of unit trips breaker as soon as start button is pressed. Inspected wire harness and found no issues. Tightened connections on rear of dryer and tested. Unit pulled 22 amps on startup and did not trip breaker. Customer is to monitor. Recommend replacing breaker in panel.
Near Pittsford, NY 14534
Dave
Job Details: 10/31/2020
RANGE WHIRLPOOL WEE510S0FS1 Unit needs new control for not turning on W10894098 . Quoted customer they will think about repair . ; rqstng P&A on 1 W10894098 (cntrl-elec)
Near Avon, NY 14414
Steve
Job Details: 10/31/2020
WASHER FRIGIDAIRE FFLE3911QW0 Incorrect co tool came in. Ordered correct control. Replaced pressure sensor. ; ordrng 1 5304511966 (WASHER CONTROL)
Near Rochester, NY 14607
Evan
Job Details: 10/31/2020
DISHWASHER MAYTAG MDB7600AWS Customer stating door will not open. Upon inspection discovered latch assembly has broken causing issue. Ordering latch handle ; ordrng 1 WPW10130695 (LATCH ) and 1 WPW10275768 (LATCH ASSEMBLY )
Near Henrietta, NY 14467
Steve
Job Details: 10/31/2020
DISHWASHER KITCHENAID KDFE104DBL2 "Found motor not starting but getting power. Quoted for motor replacement. ; rqstng P&A on 1 WPW10605057 (pump and motor assy), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
OVEN KITCHENAID KOSE500EWH00 Ordering user interface face for erratic temps while cooking. ; rqstng P&A on 1 W10588716 (panl-cntrl)
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
OVEN KENMORE 790.48183 Found upper bake element not turning on. Ordering bake element; rqstng P&A on 1 318601604 (element)