Near Victor, NY 14564
Steve
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 No fan noise on arrival. Inspected the freezer evap fan and it looked good with no ice build up under it. All the led lights are out. Power going to led driver but not out to lights. Ordering led driver. ; ordrng 1 WPW10306786 (LED DRIVER)
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/24/2020
REFRIGERATOR JENN AIR JFC2089BEM01 Replaced right fresh food section door gasket for ripped gasket and magnet falling out.
Near Rochester, NY 14612
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper has developed a chattering noise. Ordering damper. ; ordrng 1 WPW10594330 (Damper)
Near Pittsford, NY 14534
Evan
Job Details: 11/24/2020
OVEN WHIRLPOOL WEE750H0HZ1 Customer stated that oven was stuck in demo mode. Customer was attempting to set clock and unit went into demo mode. Removed unit from demo mode and tested all functions. Unit now functioning as it should. Explained to customer how to remove unit from demo mode if issue was to happen again. Unit tested good otherwise
Near Spencerport, NY 14559
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer was concerned with ice clumping at the bottom of the bin and how long the unit runs for. Checked freezer temp. The freezer was at 2.5 degrees at its warmest setting. Found ice build up under the ice bin. Reseated ice bin and adjusted door for a better seal. Customer to monitor.
Near East Rochester, NY 14445
Evan
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Customer stated that unit was not cleaning. Checked for error codes. No codes present. Ran diagnostic cycle and immediately heard noise inside tub. Discovered that spray arm was making contact with filter housing. Removed filter housing and inspected. Reinstalled housing and tested unit. Unit now washing as it should. Unit tested good
Near Rochester, NY 14625
David
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Used inverter from compressor kit. The compressor started and continued to run. The freezer compartment began cooling. Waited to verify 3 way valve. Unit is testing good. ; dspstn on spec-tagged invntry: 1 GAUGES-OILLESS GAUGES-OILLESS and 1 W11025999 COMPRESSOR
Near Pittsford, NY 14534
Evan
Job Details: 11/24/2020
RANGE WHIRLPOOL KFED500ESS03 Customer stated that unit was failing to operate burner on medium setting. Upon inspection discovered this was correct unit would not function on medium setting for single double or triple burner options. Replaced switch and tested unit. Unit tested good
Near Hamlin, NY 14464
David
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE515S0EW0 The customer is concerned with the self clean feature. The customer had some items in a ceramic container and a wooden knife holder on the cooktop and they were damaged. The knob Obote the vent and the console are slightly discolored as well. The customer has not tried to remove the discoloration. Explained to them that items should be removed from the cooktop when using the oven because it vents heat from the left side of the console. Documented the issue with Techline SR7729353402The oven door hinge on the left hand side was not inserted all the way into its catch causing the door to stay open slightly. Reseated hinge. Door shuts properly after adjustment. ; dspstn on spec-tagged invntry: 1 WP3149404 SWITCH- SM BURNER
Near Scottsville, NY 14546
Steve
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found the door was hinge Bound and popping back open. Adjusted both top and bottom hinges and the door is closing properly now. Left preordered part with customer.
Near Rochester, NY 14623
Tanner
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Q1 no q2 no q3 noReplaced dispenser and gasket. Unit still leaking through bottom of door. Called tech line and was advised to replace manifold sprayer and if that does not work inner door.SR7729354605; ordrng 1 W10858104 (Manifold tall zone) and 1 W10860142 (Inner door)
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVB02 Replaced ice maker for open motor.
Near Henrietta, NY 14467
Steve
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WMH53521HZ5 "Found the light socket blew and took the bulb and control with it. Ordering control and socket. ; ordrng 1 W10210871 (holder,lamp) and 1 W11467778 (CONTROL ), dspstn on spec-tagged invntry: 1 8206232A BULB"
Near Macedon, NY 14502
Evan
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL KMHC319ESS4 Customer stating that unit is failing to heat properly. Discovered that control is causing issue due to relay for magnetron failing to open during cycle. Ordering control ; ordrng 1 W11413135 (CONTROL )
Near Rochester, NY 14623
Steve
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Ordering heat probe for persistent plugged drain. ; ordrng 1 819043 (heat-probe)
Near Ontario, NY 14519
James
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Q1 n. Q2 n. Q3 n. Unit only runs if door is open. Tested switch. Control shorted. Replaced jazz board and verified unit is running ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Webster, NY 14580
James
Job Details: 11/20/2020
FREEZER WHIRLPOOL WRF757SDHZ00 "Called customer, they said icemaker still not functioning. Need control and icemaker. Customer contacting whirlpool about replacing unit. If we proceed with repair order parts. W11224256 controlW11294907 icemaker"
Near Webster, NY 14580
James
Job Details: 11/20/2020
WASHER WHIRLPOOL MHW8630HW1 Replaced dispenser assembly and tested. Found a slow leak from cold water hose. Tightened hose and ran quick wash cycle. Found no leaks.
Near Webster, NY 14580
James
Job Details: 11/20/2020
DRYER WHIRLPOOL MGD6630HW1 Replaced drum and ran dryer for about five minutes. Unit functions properly.
Near Penfield, NY 14526
James
Job Details: 11/20/2020
RANGE MAYTAG MGS8800FZ0 Q1 n. Q2 n. Q3 n. Replaced control and tested. Unit functions properly. One year warranty on repair.
Near Rochester, NY 14621
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL MHW5630HW0 Replacing control due to unit not spinning out properly. Replaced control and tested unit. Unit is spinning as it should. Unit tested good
Near Rochester, NY 14626
James
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Replaced pump and tested
Near Rochester, NY 14626
James
Job Details: 11/20/2020
RANGE WHIRLPOOL WOS51ES4EB00 Q1 n. Q2 n. Q3 n. Unit not heating. 238v to control. Installed thermostat and tested. Unit functions properly. Not charging labor. Did not quote prior to repair.
Near Rochester, NY 14612
Evan
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Upon arrival to home unboxed doors for inspection. Inspected refrigerator and freezer doors. Refrigerator door has very small mark on top of door where hinge attaches. Freezer door is does not have any blemishes technician can see. Customer inspected doors with flashlight stating that doors still have very fine scratches. Customer does not want bed doors installed or ordered.
Near Spencerport, NY 14559
Tanner
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW4816FW2 Q1 no q2 no q3 noComplaint of no agitation. Following Stored errors?:F8E1 long fill. Tested hot and cold water valves and tested good. Inspected drain loop and found drain loop on ground draining into sump. Elevated drain to utility sink. Advised customer drain must be elevated or ! machine will shut off due to leak condition.
Near Rochester, NY 14618
Tanner
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW4850HW1 Q1 no q2 no q3 noComplaint of unit banging and walking during spin. No stored errors. Confirmed feet are level. Ran autodiagnostics test and completed without issue. Demonstrated load balancing using towels. When testing high spin while empty and with perfectly balanced load unit performed properly. When spinning one towel pressed into on side of machine was able to reproduce customer complaint. educated customer on load balancing and wash cycle selection.
Near Henrietta, NY 14467
Tanner
Job Details: 11/20/2020
DRYER WHIRLPOOL GGW9250PW3 "Q1 no q2 no q3Repaired with dryer repair kit. Covered under ATEC warranty.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 1 4392067 (Repair kit) from stock"
Near Scottsville, NY 14546
Steve
Job Details: 11/20/2020
DISHWASHER KITCHENAID KUDS30IXSS4 S23010 replaced upper rack rails for falling rack. The dishwasher tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Scottsville, NY 14546
Tanner
Job Details: 11/20/2020
DISHWASHER KITCHENAID KUDC03IVBL3 Q1 no q2 no q3 noComplaint of intermittent troubles with panel. Can't start a wash. Powered up unit and no matter what button pressed the heavy wash led came on. Stuck key on that button. While disassemble unit found the door handle had broken causing door to also read open. This would stop the machine from starting a wash. Manually overrode panel with old UI and was able to start a wash. Unit functional with broken handle removed. Customer will use while actuating switch with hand. Leaving quote for UI in case stuck key issue persists.
Near Spencerport, NY 14559
David
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit is siphoning the water out of the tub while running because the drain is installed into a pipe behind the unit and then down through the floor. The drain hose needs toBe installed per the installation instructions in order to remedy this issue. Referred customer back to installers. Checked operation of the dishwasher and it is running as it should.Verbal signature
Near Irondequoit, NY 14609
David
Job Details: 11/20/2020
WASHER MAYTAG MVWB766FW1 Replaced gear case due to rattling noises. Unit tested good
Near Penfield, NY 14526
David
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Checked refrigerator for an intermittent popping noise. Tested all of the loads in diagnostics. Was not able to recreate the noise while I was there. Found slight frostBuild up on freezer drawers. Likely from an air infiltration even that is no longer taking place. Unit is testing good. Requested that the customer record the noise if possible to forward to our office.
Near Pittsford, NY 14534
Steve
Job Details: 11/20/2020
DISHWASHER KITCHENAID KUDS30IXBT2 Replaced dispenser for over sudsing. The dispenser worked as expected.
Near Webster, NY 14580
James
Job Details: 11/20/2020
DISHWASHER KITCHENAID KDTE104ESS1 "7-2 error. Unit not allowing cycles to be selected after repair. Done led not turning on after cycle. Customer reset breaker and unit turned on again. Need control and panel. Parts under warranty. ; ordrng 1 W10854225 (cntrl-elec) and 1 W10903576 (panel-cntl), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Victor, NY 14564
Steve
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL KFIS25XVMS2 Replaced compressor the manufacturer supplied for seized compressor. The refrigerator tests good
Near Mendon, NY 14506
Steve
Job Details: 11/20/2020
RANGE JENN AIR SEG196 Cleaned the burner and opened up the hole on burner to let gas flow in. All the burners are now working. The fan switch is broken and just taped to cover with one wire unplugged. The range needs the switch replaced but is discontinued. Y704221 is the part number.
Near Rochester, NY 14626
James
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Unit gives different temps in fresh food section depending on where the food is located. Ff set to 33. Center rack was 39 degrees. Tested thermistor from control: 8000 ohms at 2.2v. Turned on fan in diagnostics and it did not turn on. Tried several times and fan eventually turned on. Called tech line SR 7729329092; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)
Near Victor, NY 14564
Steve
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Found the dishwasher is sticking out and fasteners will not contact anything to fasten in place. Pull unit out and repositioned. Noise from the door is gone. Recommended customer have installer fasten machine so it does not move when opening and closing the door.
Near Rochester, NY 14625
David
Job Details: 11/20/2020
OVEN KITCHENAID KSEG700ESS2 Replaced control due to intermittent operation. Calibrated oven for customer.
Near Hemlock, NY 14466
Steve
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced ice maker for sporadically making ice. Replaced both door gaskets for torn gaskets. Replaced harness for broken power cord.
Near Rochester, NY 14617
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL WET4027HW0 Replaced suspension and tub ring due to suspension bushing breaking causing unit to spin off balance. Replaced both parts and discovered large crack in outer tub. Crack was not visible until unit lid was removed. Tub will beed to be replaced. Ordering tub. Dryer will need to be uninstalled. Please send 2nd man to ; ordrng 1 W10371566 (TUB OUTER )
Near Hilton, NY 14468
David
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW5620HW0 Found unit with console unresponsive. Removed connections to check voltage. 12vdc present at the console. When reinstalled the unit began to function. Ordering console. ; ordrng 1 W11319991 (Console)
Near Rochester, NY 14607
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW3 Replacing water valve due to solenoid staying open causing water to flow into machine when valve is not actuated. Replaced water valve. Tested unit. Unit tested good
Near Rochester, NY 14607
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL WFC7500VW2 Installing motor control due to unit failing to properly engage into spin. Replaced motor control. Tested unit. Unit tests good
Near Rochester, NY 14619
Tanner
Job Details: 11/20/2020
WASHER MAYTAG MVWB766FW1 Service Call covered under 60 month manufacturer warranty.Q1 no q2 no q3 noComplaint of unit turning off at start of wash. Following stored errors:F5E2Tested lid lock in diagnostic and tested good. Power tested ACU and also tested good. Ordering ACU and lid lock to address intermittent lock failure.; ordrng 1 W11135392 (ACU) and 1 W10810403 (Lid lock)
Near Rochester, NY 14618
Tanner
Job Details: 11/20/2020
DISHWASHER AMANA ADB1400AGS1 Q1 no q2 no q3 noComplaint of door not shutting/opening properly. Customer provided small piece that has broken from machine. Piece provided is friction sleeve. Missing part causing tension from door springs to pull the door 1/3 shut. Rack cannot slide out easily onto partially shut door. Ordering pair of sleeves.; ordrng 2 WP8268961 (Friction sleeve)s
Near Rochester, NY 14625
David
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Re ordering correct compressor. ; ordrng 1 W11025999 (Compressor kit) and 1 undefined (Oil free gauges)
Near Rochester, NY 14624
Steve
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW6620HW0 Replaced stator motor for leaking in clean wash cycle. Ordering dispenser for leaking during regular wash. ; ordrng 1 W11465532 (DISPENSER )
Near Fairport, NY 14450
Evan
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Unit will not produce ice. Confirmed voltage at ice maker. Attempted to jump out ice maker thermostat. Unit will not run harvest cycle. Ordering ice maker ; ordrng 1 WPW10251076 (ICE MAKER)
Near Farmington, NY 14425
Steve
Job Details: 11/20/2020
OVEN WHIRLPOOL RF263LXTQ3 Found the element is sometimes not fully heating and other times it is staying on to long. The control will need to be replaced. Customer also states that sometimes three of the burners will only stay in full heat and will not cook at medium heat. Quoted for 3 infinite switches and control but The control board is unavailable. ; rqstng P&A on 1 W10840298 (cntrl-elec) and 1 WP3148952 (switch-inf) and 2 WP3149400 (switch-inf)s
Near Rochester, NY 14618
Evan
Job Details: 11/20/2020
COOKTOP KITCHENAID KFGU766VSSS01 Customer stating that unit is producing noise while burners light and burners are continually clicking after flame has lit. Discovered that regulator is causing noise when burners are lighting. Also found that spark module is failing causing continual spark of burners. Ordering regulator and module ; ordrng 1 W10368615 (REGULATOR ) and 1 WP8286829 (SPARK MODULE )
Near Rochester, NY 14606
Evan
Job Details: 11/20/2020
DISHWASHER MAYTAG MDC4650AWW Customer stating unit will not clean. Wash motor is failing and control is failing to operate dispenser. Ordering control and wash motor ; ordrng 1 12002713 (CONTROL ) and 1 6-919922 (WASH MOTOR )
Near Rochester, NY 14616
Tanner
Job Details: 11/18/2020
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
Near Rochester, NY 14611
Tanner
Job Details: 11/18/2020
DRYER WHIRLPOOL WED4815EW1 "Q1 no q2 no q3 noComplaint of no operation. Tested power is good. Tested thermal fuse and tested good. Tested good switch and switch tested open. Jumped door switch and able to start unit. Ordering new door switch. ; ordrng 1 WPW10237959 (Door switch), dspstn on spec-tagged invntry: 1 279838 ELEMENT"
Near Hilton, NY 14468
David
Job Details: 11/18/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Unit is not completing cycles. Found that the control is only intermittently sending voltage to the drain pump. Pump tested good for resistance fromControl. Customer stated that it also powers on and off by itself. Ordering control, console, and drain pump ; ordrng 1 W11225084 (Control) and 1 W11395600 (Console), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14620
Evan
Job Details: 11/18/2020
WASHER MAYTAG MVWB835DW4 Customer stated that keypad would not respond to commands. Upon inspection discovered that console would power up but not allow customer to select cycle while turning dial. Discovered that lid lock is causing issue. Ordering lid lock ; ordrng 1 W10810403 (LID LOCK )
Near Brighton, NY 14620
Evan
Job Details: 11/18/2020
WASHER MAYTAG MHW6630HW0 Customer stating that unit is failing to spin out clothes properly and is flashing error codes. Checked for codes. Unit is not spinning due to spin option being off Unit is displaying f5e2 for door lock error . Also discovered that bellow for door has ripped. Ordering door lock and bellow. ; ordrng 1 W11314648 (BELLOW ) and 1 W11316250 (DOOR LOCK )
Near Caledonia, NY 14423
Steve
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM404EBS3 Found ui acting very erratic. Stuck key err. Door lock error and lower spray arm error. During testing the ui would turn off randomly when selecting cycle. Ordering control and ui; ordrng 1 W11114745 (console) and 1 W11341628 (CONTROL)
Near Fairport, NY 14450
Steve
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Found led driver is shorted causing compressor to not turn on. Unplugged driver and the compressor is now working. Ordering led driver; ordrng 1 W10804160 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11087438 MOTOR-EVAPORATOR"
Near Rochester, NY 14612
James
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW92HEFW0 Replaced parts and tested. Found slow leak from cold water hose. Fill valve threads damaged and not sealing. Need valve. ; rqstng P&A on 1 WPW10247306 (valve)
Near Penfield, NY 14526
Tanner
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noComplaint of no operation. Customer power cycled unit several times. At time of service call touch pad is operational. No stored error codes. Ran autodiagnostics cycle and ran with no issue until attempting to cancel cycle. Took multiple tries for cancel button to register. Removed front panel and inspected connections at control. Found connector on UI board is a little loose causing intermittent connecting. Ordering UI and Control.; ordrng 1 W11305303 (ACU) and 1 UI (research ticket to obtain part number is active)
Near Rochester, NY 14621
David
Job Details: 11/18/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Replaced broken light housing and reinstalled bulb, socket, and cover. Verbal signature"
Near Rochester, NY 14626
David
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit has not been making ice. Found ice maker with bail arm in the off position. Lowered bail arm. IceMaker cycled and filled. Checked freezer temp. Freezer was at-1 suspecting that the ice maker had been jammed. Testing ok now.
Near Rochester, NY 14616
Tanner
Job Details: 11/18/2020
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
Near Rochester, NY 14623
Evan
Job Details: 11/18/2020
WASHER MAYTAG MVWX655DW1 Customer stated that unit was not spinning out clothes properly. Upon inspection checked for error codes. Unit displaying f7e5 for basket speed fault. Discovered debris was blocking optical sensor causing issue. Cleared debris and tested unit. Unit tested good. Unit now spinning as it should ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Scottsville, NY 14546
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found fill tube was full of ice preventing ice production. Removed ice.
Near Henrietta, NY 14467
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Found drain was plugged causing ice build up in freezer and causing door to not open. Customer had defrosted prior to visit. Cleaned drain line. Found led board not sending power to side wall and freezer led lights. Ordering control ; ordrng 1 W10830288 (cntrl-elec)
Near Victor, NY 14564
Steve
Job Details: 11/18/2020
OVEN KITCHENAID KEBS207DBL10 Replaced thermostat for open thermostat that was preventing heating on upper oven. Tested oven and found it is overheating. Calibrated temp to -35 degrees. Customer is going to put thermometer in oven and adjust cooking temp accordingly.
Near Pittsford, NY 14534
Steve
Job Details: 11/18/2020
REFRIGERATOR GE PFSS2MIYCSS Replaced both slides on freezer door for door not closing. The door tested good.
Near Rochester, NY 14611
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL NTW4516FW3 Unit manufacturerd on 6/1/20. Q1 no q2 no q3 noComplaint of no spin. Lid not locking. Following stored errors:F0E1F5E1 lid switch error.Lid is locking in test mode. Replacing lid lock assembly to fix intermittent locking issue.Tested via autodiagnostics. Unit tested good.Verbal signature acknowledged; used 1 W11307244 (LATCH) from stock
Near Webster, NY 14580
James
Job Details: 11/18/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Lh bin falls off when opening. Replaced center track and tested. Bin slides out properly.
Near Spencerport, NY 14559
David
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5100HC0 Found unit displaying f-9 error. F-5 error stored in control. When the customer was doing a load ofBedding the machine detected an out of balanceCondition generating these errors. Tested unit in diagnostics to verify operation. Unit tested ok. Suspension also tested fine. Customer to monitor
Near Rochester, NY 14610
James
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Ff door not sealing. Adjusted lower hinge and greased hinges. Unit functions properly.
Near Rochester, NY 14609
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE505W0HS1 Q1 n. Q2 n. Q3 n. Unit throws F3 error. Need control and temp sensor.
Near Rochester, NY 14613
James
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Unit not cooling. Found evap fan not running. Loose terminal in evap fan connection. Corrected fan and verified frost pattern.
Near Irondequoit, NY 14617
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG361LVT1 Q1 n. Q2 n. Q3 n. Unit doesn't reignite after preheat. Igniter not on truck stock. Cleaned igniter and grounding surfaces and tested. Unit functions properly. Customer is to monitor. If problem persists replace igniter. WP9758079 40Sh 15Sc 93.50Labor 76.40
Near Pittsford, NY 14534
Evan
Job Details: 11/18/2020
OVEN JENN AIR JJW3830IL00 Replacing control and lower blower fan due to unit continually flashing f6e4 code. Replaced both parts. Reassembled unit. Ran preheat on both ovens to 350. Unit preheated as it should. Unit tested good
Near Rochester, NY 14621
Tanner
Job Details: 11/18/2020
DRYER WHIRLPOOL WED7500GC0 Q1 no q2 no q3 noComplaint of no heat. Tested power and measured only 120VAC from line 1 and line 2 voltage. Advised customer to seek electrician.
Near Pittsford, NY 14534
Evan
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM354ESS3 Customer stating that units upper rack is falling. Discovered that welds on tracks have snapped causing issue. Replaced tracks. Tested rack unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14618
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE505W0HZ0 Replaced door gasket and checked that door was sealing. Customer is to monitor
Near Rochester, NY 14616
James
Job Details: 11/18/2020
DRYER MAYTAG MDG28PRCWW2 Helped tr
Near Spencerport, NY 14559
David
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit is not filling the ice bin. Found an E5 error in diagnostics. Checked the freezer evaporator compartment for airflow restrictions. Found that the air returns were iced over on both sides. Removed frost build up. The ice maker cycled and filled by itself when taken back out of diagnostics. Customer to monitor for ice ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Ontario, NY 14519
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW88HEAW0 Q1 no q2 no q3 noComplaint of water in machine when returning to start load of laundry. Removed dispenser. Felt water trickle into dispenser from cold water line. Unit is slowly dripping water into basket when not in use causing water condition between loads of laundry. Replaced valve assembly. Tested unit via diagnostic cycle and unit test good. No stored errors.Verbal signature acknowledged
Near Fairport, NY 14450
Evan
Job Details: 11/18/2020
WASHER MAYTAG MHW8630HC0 Replacing control and console due to unit failing to respond to commands. Replaced both parts. Tested unit. unit now accepting commands. Ran cycle to confirm function. Unit tests good
Near Rochester, NY 14618
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Added metal tape to warm air returns. Turned freezer damper to max to get freezer Colder. Adjusted temp on control to second snowflake from the left for inconsistent temps in both sections.
Near Henrietta, NY 14467
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW "Found the rubber noise suppressor that goes on discharge line was sitting under the fan and making noise. Removed and put rubber in proper spot on discharge line. The refrigerator tests good. The water line from house supply comes through the floor about six inches in from,back wall and the refrigerator has to move over line when set in place. Informed customer and showed that the line could potentially break from this."
Near Macedon, NY 14502
Evan
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated that unit is failing to run wash cycle. Discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Rochester, NY 14612
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW92HEFW0 Assistance rendered
Near Rochester, NY 14612
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WML55011HB4 Replaced damaged door. Door functioning as expected Verbal signature
Near Spencerport, NY 14559
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WEE510S0FS Light bulb would not turn on. Found that socket was loose at its connection. Repaired connection on socket. Light turned on briefly before the Filament broke. Replaced light bulb. Unit tested good Verbal signature ; used 1 8009 (Bulb) from stock
Near Rochester, NY 14611
Tanner
Job Details: 11/14/2020
DRYER WHIRLPOOL NED4655EW1 Q1 no q2 no q3 noComplaint of no heat. Tested power to unit and tested poorly. Unit is only getting 120VAC from outlet. Advised customer to seek qualified electrician.
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR AMANA AFI2539ERW01 Q1 n. Q2 n. Q3 n. Unit not dispensing ice correctly and gasket torn. Replaced gasket and cleared ice stuck in ice bin and tested. Unit functions properly.
Near Rochester, NY 14611
Evan
Job Details: 11/14/2020
RANGE WHIRLPOOL WFG320M0BB2 Customer stated that bulb had broken off inside socket. Removed bulb housing and tested socket. Customer will need to install new bulb socket is functioning as it should. Unit tested good
Near Rochester, NY 14604
Evan
Job Details: 11/14/2020
DISHWASHER GE GDF510PSJSS Dropping off part to customer
Near Webster, NY 14580
Evan
Job Details: 11/14/2020
RANGE WHIRLPOOL WFG374LVB3 Customer stated that unit is failing to light oven but is smelling gas. Discovered issue is with spark module. Spark module is trying to light burners on stove not bake electrode. Module is failing to send spark to electrode. Module will need to be replaced. Customer will contact office if they would like to proceed. Part is listed below WPW10331686 (spark module)
Near Irondequoit, NY 14617
Evan
Job Details: 11/14/2020
DISHWASHER JENN AIR JDB9000CWP3 Customer stating that upper rack is falling. Discovered that adjuster tab on left side adjuster has broken causing issue. Replaced adjuster. Tested rack. Unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock
Near Rochester, NY 14624
Tanner
Job Details: 11/14/2020
DISHWASHER KITCHENAID KDFE104HWH0 Q1 no q2 no q3 noReplaced upper and lower spray arm. Tested unit and unit tested good.
Near Penfield, NY 14526
Tanner
Job Details: 11/14/2020
DISHWASHER KITCHENAID KDFE104DSS3 Q1 no q2 no q3 noComplaint of no drain and noisey drain. Filled unit and ran drain. Drain buzzes but does not drain. Sump and line are clear of debris. Needs new drain pump. Replaced drain pump and unit tested good. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
OVEN KITCHENAID KOSE500EWH00 Replaced control panel and tested. Unit functions properly
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced door gasket on rh side and adjusted fill time on icemaker for ice clogging ice chute. Customer is to monitor.