Service History 43 - Appliance Tec

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Webster, NY 14580

James

Job Details: 12/28/2022

Unit not washing. No power to pump. 118 to control. ; ordrng 1 W11227372 (Harness) and 1 W10906426 (Control)

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Webster, NY 14580

James

Job Details: 12/28/2022

"Called techline sr7735372924. Rh module blew fuse. Replaced fuse and unit will not power rh side. Need module and elements. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Element rr) and 1 W10396547 (Element center) and 2 WPW10396548 (Element lh)s, used 1 Wpwm0805101 (Fuse) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

Replaced heater in accordance with special project. Unit checks good.; used 1 W11537778 (ELEMENT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Webster, NY 14580

James

Job Details: 12/28/2022

Door delivered damaged. Ordering panel. ; ordrng 1 W11461688 (Door) and 1 W11242133 (Console)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055YEW00

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

Unit has ice build up on bottom of freezer and door doesn't close all the way. Found that defrost drain is plugged. Removed drain restriction and defrosted freezer. Unit checks good.; dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN

We serviced a

ROPER DRYER

Model RED444OVQ1

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

No service needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newark, NY 14513

Andres

Job Details: 12/28/2022

Customer stated unit is working in the freezer but does not cool in the fresh food section. I diagnosed unit found the issue to be the evaporator fan not working. Fan is getting 120v but does not spin. Ordering new fan. ; ordrng 1 WP2315539 (Fan motor)

We serviced a

JENN AIR OVEN

Model JDS1750ES1

Near Williamson, NY 14589

James

Job Details: 12/28/2022

Unit throwing cooling fan error. Cooling fan and convection fan not powering in Diagnostics. Need cooling fan. ; ordrng 1 W11107275 (Blower) and 1 Sh15

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Phelps, NY 14532

Andres

Job Details: 12/28/2022

Installed the new harness in the freezer section. I went to install the ice maker when I noticed that bin was full. I asked customer how it's been and she says since the last repair unit has been making ice constantly so I did not replace the ice maker. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Perinton, NY 14450

Jeremy

Job Details: 12/28/2022

Lid would not unlock and control not sensing lid is closed. Replaced lid latch for faulty lid switch. Unit tested good.; used 1 W11307244 (LATCH) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Fairport, NY 14450

Jeremy

Job Details: 12/28/2022

Replaced evap harness and thermistor cover for no defrost and door gasket for being torn. Unit checks good.

We serviced a

KENMORE DRYER

Model 110.87872603

Near Penfield, NY 14526

James

Job Details: 12/28/2022

"Unit loud due to stuck idler pulley. Replaced belt. Rollers, and idler. Unit functions properly. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 4392067 (Kit) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model M1TXEGMYB01

Near Baldwinsville, NY 13027

Chuck

Job Details: 12/28/2022

Customer stated that unit is not cooling. After inspecting unit i found that the unit has a sealed system leak as the evaporator only has a partial frost pattern. Compressor tested good. Customer is purchasing a new unit instead of repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Baldwinsville, NY 13027

Chuck

Job Details: 12/28/2022

Customer states that unit is making a load noise. All fans and compressor tested good. I could not duplicate the issue. I asked the customer to take a video of the unit of the noise appears again. Unit tested good

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cicero, NY 13039

Chuck

Job Details: 12/28/2022

"Replaced harness, rotor, stator and control. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EBL1

Near East Syracuse, NY 13057

Chuck

Job Details: 12/28/2022

Replaced console and sump assembly. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Syracuse, NY 13208

Chuck

Job Details: 12/28/2022

Customer stated that unit is still leaking and throwing F8E4-float switch. Error code F8E4. After inspecting unit i found that the sump is leaking. Ordering sump assembly W11460945; ordrng 1 W11460945 (Sump assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Syracuse, NY 13209

Chuck

Job Details: 12/28/2022

Customer stated that she is hearing a strange noise that lasts about 2 minutes randomly. I inspected unit and found all sounds to be normal operation. I could not duplicate the sound that the customer is hearing but after speaking with her i believe she is hearing the defrost cycle. Compressor and fans tested good. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Syracuse, NY 13219

Chuck

Job Details: 12/28/2022

"Customer states that the basket dropped in the back. After inspecting unit i found that the suspension support on the outer tub broke on the right hand rear. Ordering outer tub W10371566, hub W10528947 and gearcase W11454372; ordrng 1 W10371566 (Outer tub) and 1 W10528947 (Hub) and 1 W11454372 (Gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Camillus, NY 13031

Chuck

Job Details: 12/28/2022

"Customer stated that agitator is cracked. No codes. After inspecting unit i found a crack in the Washplate and broken pieces on the agitator. Ordering Washplate W11510461, screw W10752187 and agitator W11614636; ordrng 1 W11510461 (Washplate) and 1 W11614636 (Agitator) and 1 W10752187 (Screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near Rochester, NY 14623

Dave F

Job Details: 12/28/2022

Ice maker mold is broken and causing water to leak . Ordering new ice maker . Adjusted the door hinge on freshfood as door was hitting freezer . Suggested moving the third shelf drawer to stack on the others ; ordrng 1 W10873791 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Henrietta, NY 14467

Dave F

Job Details: 12/28/2022

All led lights are working right now but If freezer led goes out order W11601310 led and follower service pointer W11460554

We serviced a

WHIRLPOOL RANGE

Model GW397LXUQ07

Near Scottsville, NY 14546

Dave F

Job Details: 12/28/2022

Unit not lighting properly during bake . Replaced ignitor on unit and tested . Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS 0

Near Rochester, NY 14612

Dave L

Job Details: 12/28/2022

Hinge was disconnected at spring. Ordering hinge assembly ; ordrng 1 W11573702 (Hinge)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Rochester, NY 14612

Dave L

Job Details: 12/28/2022

Replaced stuck idler.Tested ok. ; used 1 279640 (PULLEY-IDLER) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HW06

Near Rochester, NY 14616

Dave L

Job Details: 12/28/2022

Replaced door due to crack on strike.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Rochester, NY 14616

Dave L

Job Details: 12/28/2022

Door has no resistance due to broken links. Unit has been foamed into the opening with spray foam. Customer will need to have the unit uninstalled and foam removed before we can attempt a repair. Ordering links. ; ordrng 2 8194001 (Links)s

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Rochester, NY 14626

Dave L

Job Details: 12/28/2022

ReplacedMotor due to an open start winding. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Spencerport, NY 14559

Dave L

Job Details: 12/28/2022

Replaced shorted fresh food led module; dspstn on spec-tagged invntry: 1 W11601310 MODULE

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near East Rochester, NY 14445

Andres

Job Details: 12/28/2022

Installed new suspension rods. Calibrated unit then ran a diagnostic cycle. Unit is working properly now. I informed customer that if unit starts to shake alot and move to pause cycle and move clothes around.

We serviced a

JENN AIR REFRIGERATOR

Model JFC2290REM03

Near Rochester, NY 14618

James

Job Details: 12/28/2022

"Unit intermittent to freeze reservoir. Reservoir at 36, set to 40. Back wall is cold and reservoir is touching it. Replace reservoir and install styrofoam between wall and reservoir. ; ordrng 1 WP2300868 (Union) and 1 W11361728 (Tank) and 1 4388450 (Styrofoam)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Rochester, NY 14621

James

Job Details: 12/28/2022

Strike broken off. Cant get lid lock to energize. Need both parts. ; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rochester, NY 14618

Andres

Job Details: 12/28/2022

Customer stated unit was not washing dishes. I diagnosed unit found error code F7E1 for wash motor failure. Motor is not recirculating water unit needs new pump. ; ordrng 1 W11416362 (Sump and motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Auburn, NY 13021

Josh Henchen

Job Details: 12/28/2022

"Customer stated dishwasher flashing codes. Checked and found F8E4,F9E1,F7E1,F10E2. Cleaned out float switch tray of water. Ran diagnostic cycle, drain ran constantly running due to piece of glass stuck in it. Removed glass and advanced through to fill, Sump and motor not running. Ordering Sump and motor W11416362.; ordrng 1 W11416362 (Sump and motor)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Auburn, NY 13021

Josh Henchen

Job Details: 12/28/2022

"Replaced Motor due to not engaging to start cycle. During removement of motor, blower wheel broke. Ordering new blower wheel WP694089.; ordrng 1 WP694089 (WHEEL), dspstn on spec-tagged invntry: 1 279827 MOTOR"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Auburn, NY 13021

Josh Henchen

Job Details: 12/28/2022

"Replaced heating element due to a break in coil causing no heat. Ran diagnostic cycle no codes, Dryer heated and functioned as expected. Dryer checks good."

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Auburn, NY 13021

Josh Henchen

Job Details: 12/28/2022

Customer stated previous purchaser ran propane through instead of Natural gas. Checked and found no damage inside unit. Dryer checks good.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Geneva, NY 14456

Josh Henchen

Job Details: 12/28/2022

"Customer stated dryer not operating, UI is blank. Checked and found no codes Ui is not selecting options and shows no time. Unit would need a new UI, customer has decided to purchase a new dryer. Mentioned re doing vent run to help with performance."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/28/2022

"Customer stated no lights coming on when they go to start dishwasher. Checked and found UI unresponsive, 121.3V to dishwasher and control. Unit needs a new UI W11460961.; schdld next appmnt for 1/3 TUE !"

We serviced a

FORD VAN

Model E250

Near Geneseo, NY 14454

Josh Henchen

Job Details: 12/28/2022

Unable to replace tires today due to Mavis internet/network being down. He will call to reschedule.

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Rochester, NY 14624

Dave L

Job Details: 12/28/2022

"Door is hard to close due to bent hinge. Attempted to adjust and shim hinge. Was unable to change closure. Washer is operational in its current state. Requesting authorization for hinge, and inner door. I ; rqstng P&A on 1 W11316776 (Inner door) and 1 WPW10208415 (Hinge), ordrng 2 WPW10208398 (Hinge cap)s, rqstng P&A on 1 W10839743 (Bracket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Rochester, NY 14624

Dave L

Job Details: 12/28/2022

Ice maker thermistor is open. Returning with ice maker. ; schdld next appmnt for 1/3 TUE !

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Scottsville, NY 14546

Dave L

Job Details: 12/28/2022

"Washer enters high spin once powered on and in diagnostics. Ordering control unable to flash; ordrng 1 W11556725 (Control) and 1 W11395618 (Cap), used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Spencerport, NY 14559

Dave L

Job Details: 12/28/2022

Replaced freezer ledModule per S191AQ. Tested ok; dspstn on spec-tagged invntry: 1 W11601310 MODULE

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near West Henrietta, NY 14586

Jeremy

Job Details: 12/28/2022

Upper rack adjuster is broken on left side causing rack to fall and dispenser door does not open and close properly. Replaced left hand upper rack adjuster and detergent dispenser. Unit tested good.; used 1 WPW10546503 (ADJUSTER) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Avon, NY 14414

Jeremy

Job Details: 12/28/2022

"Unit will not drain. Drain pump only hums but does not pump water. Removed drain pump and found foreign object lodged in impeller, making unable to turn. Removed foreign object, drain pump now operational."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW

Near Syracuse, NY 13224

Chuck

Job Details: 12/21/2022

"After inspecting unit i found that the door, seal and handle all has damage. Ordering door with gasket LW10636410 and handle WPW10672333; rqstng P&A on 1 WPW10672333 (Handle (white)) and 1 LW10636410 (Refrigerator Door (white))"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Weedsport, NY 13166

Chuck

Job Details: 12/21/2022

After removing agitator i discovered that the unit needs a new basket. Ordering basket W10752719; ordrng 1 W10752719 (Basket)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14611

James

Job Details: 12/21/2022

Customer purchased new appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Rochester, NY 14625

James

Job Details: 12/21/2022

Replaced pump and spray arm. Tested diagnostics cycle successfully.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS

Near Hilton, NY 14468

Dave L

Job Details: 12/21/2022

Replaced control and lock due to shorted latch. Tested clean. Checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Pittsford, NY 14534

Jeremy

Job Details: 12/21/2022

Unit is not producing ice. Unit has E5 icemaker error for failed icemaker thermistor. Ice maker cycles and fills in diagnostic. Ordering icemaker.; ordrng 1 W11579560 (Icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ET0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/21/2022

"Customer stated right and left front burners will stay on high even if set to low. Problem is intermittent. Customer also concerned oven might be too hot and food is baking too quickly. Found oven is running about 30 degrees high, calibrated temp down, customer to monitor. Ordering infinite switches.; ordrng 1 WPW10434452 (Infinite Switch Left Front) and 1 WP3149400 (Infinite Switch Right Front)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Pittsford, NY 14534

Jeremy

Job Details: 12/21/2022

Replaced door switch and LED module. Unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/21/2022

Unit not sensing load and go drawer has detergent. Found broken wires to sensor on dispenser. Unit needs dispenser to repair. Customer opted out of repair and will disable load and go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Victor, NY 14564

Jeremy

Job Details: 12/21/2022

"Customer stated freezer is too warm, fresh food is ok. Unit is installed in a non heated garage. Use and care guide states that unit must be installed in a location where temps do not go below 55 degrees. Unit will need to be moved to a warmer location in order to function properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Farmington, NY 14425

Jeremy

Job Details: 12/21/2022

"Unit is leaking from drain tube because water was not draining through tube. Removed restriction, water drains through. Customer requested quote on new drain tube and will call to authorize.; rqstng P&A on 1 W11084807 (Drain Tube), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 12/21/2022

Customer stated fresh food section is too warm and freezer is working properly. Found that customer had tall items blocking air vents on top shelf and items pushed too far to the back of the cabinet causing air flow restrictions. Also moved deli drawer to proper location. Explained the importance of proper loading of unit to provide adequate air flow inside cabinet. Unit working as expected.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Webster, NY 14580

James

Job Details: 12/21/2022

Replaced ui and noise filter harness. Tested drain and spin successfully. Inspected that spin was turned on for every cycle.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Webster, NY 14580

James

Job Details: 12/21/2022

Unit under baking. Oven was settled at 313 when set to 350. Calibrated and tested. Oven settled at 419 when set to 400. Unit functions properly. Recommend giving ten minutes after preheat for temperature to settle. Job Cmpltd

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Rochester, NY 14617

James

Job Details: 12/21/2022

Replaced pump and tested. Unit functions properly. One year warranty on repair.

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Ontario, NY 14519

James

Job Details: 12/21/2022

Front burners not igniting every time. Lf valve sticking. Adjusted burners and applied grease to valve. Tested cooktop. Unit functions properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Caledonia, NY 14423

Jeremy

Job Details: 12/21/2022

"Customer stated unit will not turn on or respond to button pushes. I unplugged unit and verified voltage at outlet. After plugging unit back in it started working. Found no stored error codes, unit ran through diagnostic cycle and had F6E2 error for fill valve electrical problem. Fill valve operating as expected, ordering control.; ordrng 1 W11306302 (Control)"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Rochester, NY 14607

Andres

Job Details: 12/21/2022

Customer stated UI was not responding to commands. When I arrived I was able to put unit Into a diagnostic mode and run a cycle. When cycle finished the unit was responding to commands. Customer is going to monitor and let us know if it happens again.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Webster, NY 14580

Andres

Job Details: 12/21/2022

Customer stated piece of plastic broke off then tub fell. I diagnosed unit found the piece of plastic was the coupler that holds the suspension rod. Rod fell through and is not holding tub up. Unit needs new suspension. ; ordrng 1 W11217817 (Suspension rods)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Sodus Point, NY 14555

Andres

Job Details: 12/21/2022

Customer stated unit was still not agitating properly. I diagnosed unit found unit only agitates ccw. I ohmed out the motor which tested good. Had a board with me I replaced it and tested it. Unit now agitates and spins correctly.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Sodus, NY 14551

Andres

Job Details: 12/21/2022

"Customer stated unit was not washing will fill with water but not spray water. Diagnosed unit found pump is bad. Had a sump and pump with me, I replaced it then tested unit. Unit now works properly."

We serviced a

WHIRLPOOL OVEN

Model WFE975H0HZ1

Near Macedon, NY 14502

Andres

Job Details: 12/21/2022

I replaced the board but unit was still not coming on. I further diagnosed unit and found the neutral connection was terminal had shortage but was still making enough contact to send 105v to board. I spliced connection and put a new connector on unit. Unit turned on is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hilton, NY 14468

Dave L

Job Details: 12/21/2022

Freezer never reached design temp after compressor replacement. Found shorted than normalFrost pattern. Added refrigerant slowly until the filter drier became warm. Customer toMonitor for ice after 24 hours

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Spencerport, NY 14559

Dave L

Job Details: 12/21/2022

Replaced damaged console and panel.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Spencerport, NY 14559

Dave L

Job Details: 12/21/2022

Replaced washplate and Gearcase due to noise during spin. Tested ok.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Fairport, NY 14450

Andres

Job Details: 12/21/2022

Customer stated unit was not getting hot enough in the oven and burners. I checked power at terminals found it only getting 120v. I checked breaker box found that unit tripped one of the breakers. Turned both breakers on then tested unit. Unit is now heating properly.

We serviced a

MAYTAG WASHER

Model MVWC200XW2

Near Churchville, NY 14428

Dave L

Job Details: 12/21/2022

"Replaced actuator due to shifter fault.Calibrated and tested unit. Customer to monitor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Honeoye Falls, NY 14472

Dave L

Job Details: 12/21/2022

Replaced leaking evaporator. Tested ok. ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER BR 8 and 1 W11506621 COUPLER BR 6

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/21/2022

Customer stated unit shuts off shortly after starting. Found that motor does not start and only hums. Motor will start if given assistance by moving drum when motor is energized. Ordering motor and blower.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

We serviced a

MAYTAG REFRIGERATOR

Model MFT2776FEZ00

Near Penfield, NY 14526

Andres

Job Details: 12/21/2022

"Customer stated unit was making a loud noise. I diagnosed unit by putting it into a diagnostic mode and testing the compressor. I did not hear any noises. I then pulled unit out and took off back cover, I tested the amperage found unit pulling 1 amp which is normal operating amps. I did not see or hear anything unusual. I also tested the evap fan but did not hear any noises. Customer is to monitor and let us know if it comes back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Rochester, NY 14606

Dave L

Job Details: 12/21/2022

Replaced evaporator and compressor due to unit cooling poorly. Unit began cooling after repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Rochester, NY 14612

James

Job Details: 12/21/2022

Icemaker switch turned off inside door. Turned on and tested in Diagnostics. Tests passed. Customer is to monitor if problem persists replace ice maker

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Rochester, NY 14612

James

Job Details: 12/21/2022

42 Fairview ctUnit has to be manually cancelled to drain. Long drain error. Tested diagnostics successfully. Cleared codes. Ordering pump. Check errors on return. ; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Greece, NY 14626

James

Job Details: 12/21/2022

Replaced harness and control. Ran calibration and spin cycle successfully.

We serviced a

MAYTAG RANGE

Model MGR8800FZ2

Near Rochester, NY 14625

Andres

Job Details: 12/21/2022

Customer stated that broiler was not staying on. I started the broiler but could not duplicate issue. The broiler turned on and stayed on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS04

Near Rochester, NY 14618

Andres

Job Details: 12/21/2022

Customer stated unit was not cooling in the fresh food section. I diagnosed unit checked the evap fan and damper. I then put unit into a diagnostic and checked evap heater. I found that theirs voltage at connector but defrost thermostat is bad and not letting voltage through to heater. Ordering harness ; ordrng 1 WPW10290745 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rochester, NY 14624

James

Job Details: 12/21/2022

Dryer scraping during cycle. Piece of plastic stuck in unit. Removed plastic and unit functions properly.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Auburn, NY 13021

Josh Henchen

Job Details: 12/21/2022

Customer stated dryer not heating at all. Checked and found no error codes. Checked and found heating element not working to a break on the element coil. Unit needs new ; rqstng P&A on 1 WP3387747 (ELEMENT)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Auburn, NY 13021

Josh Henchen

Job Details: 12/21/2022

"Customer stated Lid Locked and stuck in cycle. Checked and found F2E1,F7E1. Reseeded connections and tested. Washer checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waterloo, NY 13165

Josh Henchen

Job Details: 12/21/2022

"Customer had a video of washer power button/UI not responding. Replaced UI and Control due to faulty operation, spoke with Customer about connecting wifi with remote enable. Ran diagnostic and calibration cycles. Washer checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Geneva, NY 14456

Josh Henchen

Job Details: 12/21/2022

"Customer stated left side door not closing properly. Checked and found mullion not sliding into catch. Left hinge bent, ordering new Hinge W10917991 and washers WP489467; ordrng 1 W10917991 (Hinge) and 2 WP489467 (Washers)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EBL1

Near East Syracuse, NY 13057

Chuck

Job Details: 12/21/2022

Customer stated that unit is leaking. No codes. I ran a diagnostic test cycle and found that the unit is leaking from the sump assembly. I also found that the UIs cancel button is not working. Ordering sump assembly W10902372 and console assembly W10902370; rqstng P&A on 1 W10902372 (Sump assembly) and 1 W10902370 (Console assembly)

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Rochester, NY 14606

Andres

Job Details: 12/20/2022

Customer stated the ovens were not working on unit. I tried to put unit into a diagnostic mode but would not go into it. The left oven kept locking and unlocking and the know was blinking Yellow. The oven on the right would not start unless the door was open if door is closed it did not start. This issue seems to be coming from the ACU. I am ordering the three boards to have them all incase it's not the main ACU ; ordrng 1 W11355250 (Control expansion) and 1 W11406545 (Acu) and 1 W11492304 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHB1

Near Rochester, NY 14609

Andres

Job Details: 12/20/2022

Customer stated power cord was stuck inside and she couldn't get it all the way out. I took off cover and was able to get tangled cord out. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ER2CHMXPQ06

Near Penfield, NY 14526

Andres

Job Details: 12/20/2022

Customer stated unit was leaking water into fresh food section. I diagnosed unit found drain hole to be plugged. Used steamer to clear hole out. Once hole was cleared water ran through it down into drain pan.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Webster, NY 14580

Andres

Job Details: 12/20/2022

Customer stated unit was cooking 25 deegres to cool. I asked her what temp gauge she was using. She showed me an oven thermometer she uses I explained to her that those are not the most accurate thermometer because the needle is still catching up when the oven is pre heated. I started a bake cycle to 350 degrees then used a temp gun took the temp of the back and sides then got an average. Unit is cooking properly. Informed her to get some biscuits follow instructions and see how they cook.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dansville, NY 14437

Jeremy

Job Details: 12/20/2022

Customer could not get drain pump to shut off and was unable to start a cycle. Found that drain pump starts running when unit is plugged in. Held in start/pause button until drain pump shut off. Found no stored error codes. Unit operated as expected after. Customer to monitor. If problem persists preorder control W11170319.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS04

Near Webster, NY 14580

Andres

Job Details: 12/20/2022

Replaced ice maker. New one did not have any smells like the old one. Customer is to monitor.; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Perry, NY 14530

Josh Henchen

Job Details: 12/20/2022

"Customer stated they could not remove filter cap. Removed filter cap and helped install new water filter, explained functions of UI how to shut off and turn on ice maker. Refrigerator checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Webster, NY 14580

Andres

Job Details: 12/20/2022

"Customer had tow freezer doors sent to him for some reason. I replaced it and used heat gun to help the gasket seal better. The light that is out is in the fresh food section different color then the one I was sent out with. Customer is also saying that water when dispensing is splashing everywhere that is being cause by the tube. Ordering a new light, tube and name plate for freezer door. ; ordrng 1 W11462342 (Module) and 1 W11126260 (Tubing) and 1 W10909682 (Nameplate), dspstn on spec-tagged invntry: 1 W11601310 MODULE"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Rochester, NY 14612

Josh Henchen

Job Details: 12/20/2022

"Customer started to hear a grind noise after it filled up. Checked and found F2E1, cleared and ran diagnostic cycle, grinding noise starts in agitate and spin cycle. Washer would need new gearcase assembly, clutch assembly, and Control. Cost of repair outweighs purchasing new unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Rochester, NY 14612

Josh Henchen

Job Details: 12/20/2022

Customer stated door not closing properly. Checked and found Left hinge bent not allowing door to close properly. Ordering hinge W10917991 and washers WP489467.; ordrng 2 WP489467 (WASHER)s and 1 W10917991 (Left Hinge)

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Rochester, NY 14624

Josh Henchen

Job Details: 12/20/2022

"Customer stated unit making a clicking sound. Checked and found grille, vent not aligned correctly and reseeded connections. Ran microwave 3 times with cup of water. Microwave checks good."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Rochester, NY 14619

Josh Henchen

Job Details: 12/20/2022

"Customer stated oven is flash F1E5 and oven door is locked. Checked and found F5E1 with oven door locked after self clean cycle. Ordering Control W11548749, thermal fuse WP3196548.; ordrng 1 W11548749 (Control) and 1 WP3196548 (Thermal fuse)"