Local Reviews
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David L.
REFRIGERATOR MAYTAG MBF2258FEZ02 Fresh food door has scratches and is missing handle plugs. Returning with door and ordering badge and plugs. Ice maker not functioning because the water line was never installed. ; ordrng 2 WP12246610 (plug-hndle)s and 1 WPW10371194 (bin-cntlvr) and 1 WPW10612926 (nameplate)
Steve M.
WASHER MAYTAG MHWE550WW01 Customer complaining of water on the floor after use on left side. Customer stated it was coming from door. Quoted for bellow. ; rqstng P&A on 1 WP8182119 (bellow)
Shaiman C.
WASHER MAYTAG NOT AVAILABLE Unit was full of water and clothes upon arrival. Machine would not drain. Recovered about 25-30 gallons of water then attempted to clean drain pump. Obstruction in drain pump caused motor to burn out. Can not replace parts due to missing model and serial tags. Unrepairable.
Shaiman C.
WASHER AMANA NFW7300WW02 Inlet hose got disconnected. Reconnected hose. Unit testing good.
Steve M.
WASHER MAYTAG MHW5630HW0 Found ui not responding to touch causing unit to not start. Ordering ui; ordrng 1 W11316623 (USER INTERFACE)
David L.
DISHWASHER MAYTAG MDB8959SFE4 Replaced control and keypad due to UI error. Customer to monitor.
David L.
REFRIGERATOR GE GFSL6KEXBLS Checked defrost drain for icing. Drain was clear. There were a few drops of water under the crisper. These were unrelated. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Ice maker displaying lost position code in diagnostics since repair. Was able to fill the mold. Ordering ice maker after customer approves repair ; rqstng P&A on 1 WPW10764668 (ice maker)
Gary T.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Replaced control that was not sending unit into defrost.Advised customer to make sure food products are not pushed up against the back wall in the fridge compartment. This will cause cooling issues in the fridge section due to airflow restrictions.
David L.
RANGE WHIRLPOOL WEG745H0FS Unit was red tagged due to a leak at the manifold. Ordering and replacing the surface burner manifold; ordrng 1 W10885072 (manifold)
Steve M.
COOKTOP JENN AIR JGS9900BDS16 Replace back burner assemblies for not lighting. Added screws to fasten all burners. Customer bought knobs.
Steve M.
COOKTOP KITCHENAID KECC604BS00 Found cooktop is good. Tested front right dual burner. Shut breaker off fully and reset. The cooktop worked as expected.
Steve M.
RANGE FRIGIDAIRE LGEF3033KBB Customer complaining of over heating. Tested oven. The heat stayed above target temp about twenty degrees. Calibrated oven down 20. Customer is going to monitor.
Steve M.
VAN FORD TRANSIT CONNECT Oil change air filter changed
Dave F.
OVEN KITCHENAID KOSE507EBL00 Oven not heating . Found the thermostat in the rear is not operating. Ordering new thermostat WP4449751; ordrng 1 WP4449751 (thrmst-fix)
Evan E.
DRYER MAYTAG MEDB766FW0 Replacing motor due to old motor producing buzzing sound while unit was running. Replaced motor Ran test cycle Unit tested good
Evan E.
RANGE FRIGIDAIRE FGGF3054KFH Customer stated that unit was not getting up to temp. Removed lower rack to observe ignitor. Ran test preheat up to 350 Unit preheated up to 350 as it should. Opened door to let heat out of cavity. Closed door ignitor began to glow again and lit burner. Once unit hit 350 again flame would go out. Watched unit do this several timesTook temp readings while observing oven cycle unit is maintaining correct temperature.Cannot find issue with unit at this time. If issue persists order oven temp sensor (316490003)Customer to monitor and report back if issue persists
Evan E.
RANGE FRIGIDAIRE FGEF3055MFF Customer stated unit would not run a bake or broil cycle. Tested bake and broil elements for continuity all elements tested good (closed) checked voltage unit is receiving 240v. Control board is causing issue really on control board is failing. Control board will need to be replaced quoted customer for repair...(5304495521)Control Board $240.00(316419828) Overlay $16.00Labor $34.95 Service call fee $89.95 Customer has paid service call fee. Customer would like to discuss repair with husband and will contact office if they would like to proceed
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Replaced right hand door due to having a dent . Tested door tested good . No damage
Dave F.
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Freezer drain was plugged . Ice freezing in the bottom . Cleaned debris out of drain tube and defrosted the ice build up . Drain is now clear and will work properly.
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced sump pump. Due to no operation. Tested unit in auto diagnostics. Tested good .
Dave F.
DISHWASHER KITCHENAID KUDS30FXSS8 Chopper blade is worn out . Replaced chopper blade W10083957V .Tested unit in auto diagnostics. Tested good.; used 1 W10083957V (CHOPPER 4 BLADE) from stock
Gary T.
WASHER MAYTAG MVWB765FW1 "Unit had communication errors between user interface and main control, replaced main control ordering user interface.; rqstng P&A on 1 W11135391 (console)"
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated dishes were coming out wet at end of cycle. Checked for error codes. Unit was flashing f7e1 error code (no heat). Ran diagnostic cycle. During cycle discovered that water entering machine was cold causing thermostat to turn heater off. Spoke with customer about running hot water at sink briefly before starting unit to ensure hot water is entering unit. Also discovered customer was not using rinse aid. Recommended using rinse aid for better drying results also. Unit tested gold
Gary T.
RANGE WHIRLPOOL KSGB900ESS0 Replaced fan and control that were causing a slow fan error code. Replaced holder that the electrode was loose on front left.
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Remove jammed ice cube from icemaker not allowing icemaker to cycle.
Gary T.
COOKTOP WHIRLPOOL WFG525S0HV Replaced spark module that was sending a weak spark to the bake igniter. Tested OK.
Gary T.
DRYER WHIRLPOOL LG7681XSW3 "Replaced broken belt, checks okay; used 1 341241 (BELT) from stock"
Evan E.
RANGE WHIRLPOOL WEG750H0HZ0 Customer stated unit was not getting up to temp. Ran test preheat to 340 with digital thermometer in oven unit. Unit is off by 15 degrees according to thermometer. Calibrated unit up 15 degrees. Customer also stating door is not shutting properly does not seal at top correctly. Customer is going to monitor oven temp after calibration and report back to tech at next visit. Ordering door hinges ; ordrng 2 W11162113 (HINGE)s
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SMHB00 Replaced watervalve that was leaking through and causing the water chute to freeze up. Cycle icemaker and unit filled okay.
Steve M.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Unassembled and reassembled the center vertical shelf seems to be to long. Took measurements. Center to center on bottom shelf screws to top shelf screws is 9 1/5 inches. The the vertical shelf is just shy of 9 3/4. Shelf is not on diagram. Called tech line twice and they do not have dimensions. Office is going to investigate ; ordrng 1 VERTICALSHELFASKJMFORHELP
Gary T.
WASHER WHIRLPOOL WTW4815EW1 "Ran diagnostics, unit is testing okay, ran calibration advised customer to watch.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 WPW10661045 PUMP"
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found water tube to ice maker leaking. Ordering water tube. ; ordrng 1 67006317 (tube-water)
Shaiman C.
WASHER MAYTAG MVWC465HW2 "Replaced control, calibration and auto tested. Unit testing good."
Dave F.
OVEN JENN AIR JJW9827DDP Replaced hinges on lower oven for not closing the door all the way. Tested door . Tested good.
David L.
REFRIGERATOR AMANA ASD2522WRS03 Bail arm extension has fallen off allowing ice to build up and drop on the fan through the air vent on the back wall. Removed cubes from fan housing and all other residual ice. Customer to monitor. Atec warranty.
David L.
REFRIGERATOR AMANA ASD2275BRW00 Replaced icemaker due to a bad thermostat.
Steve M.
WASHER MAYTAG MVWX700XW1 Found no cold water coming to washer. Cleaned debris from the water valve screen. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10276397 PUMP
Shaiman C.
WASHER MAYTAG MVWX655DW Replaced suspension unit testing good
David L.
REFRIGERATOR KENMORE 10656534400 Unit is not defrosting due to a failed control. Defrost complements testing good. Control 8201661 is discontinued. Customer is going to replace.
Steve M.
DRYER AMANA NGD4655EW2 Found the vent was plugged with lint. Removed vent and removed lint. Found a screen that was collecting lint causing long dry times. The exterior vent flap is broken. Informed customer to have it replaced to keep birds out of vent.
Evan E.
RANGE MAYTAG MER8800FZ0 Customer is stating that unit is kicking breaker each time they run bake cycle and one of the upper burners. Ran test preheat with with oven to 325 and 2 upper burners on. Unit kicked breaker. Reset breaker ran test preheat again with amp clamp attached to L1 to monitor amperage draw. Unit is drawing 38 amps on a 50 amp breaker and kicking breaker. Breaker needs to be replaced. Oven itself is functioning as it should
Evan E.
RANGE AMANA AGR6603SFW2 Customer stated that right front burner was not lighting. Upon inspection right front burner ignitor was sparking but never lighting. Ignitor is failing to light. Replaced burner head. Ran test preheat Unit now lighting as it should Unit tested good
Evan E.
DRYER WHIRLPOOL LER5636PQ0 Customer stated unit was not powering on. Suspecting that thermal fuse is open. Tested thermal fuse. Fuse tested open. Replaced fuse Ran test cycle Unit tested goodTech is recommending cleaning of vent. Spoke with customer about possible cause for fuse blowing.Dryer Vent Wizard Scott Koepke(585)441-7227(cell) (866)498-7233(office) ; used 1 WP3392519 (FUSE-THERMAL) from stock
Evan E.
OVEN WHIRLPOOL WFE320M0ES2 Replacing control board due to unit Shutting off randomly during bake cycle. Customer stated while baking cakes unit would shut off after having unit on 350 for 1 hour. Replaced control board Ran test preheat up to 350 Unit functioning as it should Unit tested good
Evan E.
WASHER MAYTAG MVWC416FW1 Customer stated unit was not spinning out items are coming out wet. Checked for error codes. Unit displaying f3e1 (pressure system fault) inspected pressure hose. While inspecting pressure hose discovered that hose had small pinhole causing pressure sensor not to read correctly Was able to trim hose and reinstall on control. Ran test cycle unit completed cycle as it should Ran rinse & spin to ensure unit was functioning properly. Unit tested good
Evan E.
OVEN WHIRLPOOL WOD51ES4ES01 Customer is stating that oven fan is producing chirping /clicking noise when fan is running. Customer had preheated oven before tech arrived. Tech was able to hear noise customer was referring too. Upper blower is causing noise.Ordering upper blower fan ; ordrng 1 WPW10176670 (BLOWER (FAN) UPPER)
Gary T.
VAN FORD E250 Spark plugs and oil change
Gary T.
DISHWASHER GE GHDA485N10ES Replaced actuator and spring. Checks okay.
Gary T.
OVEN KITCHENAID KOSE507ESS01 "Replaced open thermal fuse, checked okay."
Gary T.
WASHER WHIRLPOOL WTW4800BQ1 "Replaced seized drain pump, tested okay.; dspstn on spec-tagged invntry: 1 WPW10661045 PUMP"
Dave F.
REFRIGERATOR MAYTAG MFF2258VEM6 Refrigerator handle loose found screws behind the handle were loose tightened screws and screws on the handle . Tested good .if problem persists order WPW10123795
David L.
WASHER MAYTAG MHW6000AW0 Customer concerned with banging noise. Adjusted suspension. Unit testing good
David L.
WASHER MAYTAG MVWB765FW0 Found unit with a slow drain code. Inspected pump. Did not find anything in pump. Ran service diagnostics. The unit passed. Customer states that unit will stop mid cycles when they try to do a load. Unit displayed a water hazard fault. Pressure hose looks good. Ordering control and valve. ; ordrng 1 W10920541 (cntrl-elec) and 1 W11165546 (VALVE)
David L.
OVEN WHIRLPOOL MER8800FZ0 Replaced console due to runaway temp code. Customer to monitor. Parts covered per KB
David L.
WASHER WHIRLPOOL WTW8500BW0 Customer has been experiencing a leak after doing several loads of laundry. Ran diagnostics to leak test. Recommending replacing detergent cup due to splashing and having the log valve changed to prevent other leaks. ; ordrng 1 WPW10552116 (dispenser)
Dave F.
WASHER MAYTAG MVWX655DW1 Unit was having pressure sensor issues and would continue to fill past the normal amount of water. Replaced control . Calibrated unit . Ran in auto diagnostics and in normal cycle . Washer now is working as expected.
David L.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Removed filter and put the housing back together. Light for the water on the UI is no longer illuminating. Ordering UI. Customer has an extended warranty.KB to get autho.Swpm4yrftj-1633477938Sr638890143; ordrng 1 WPW10397957 (cntrl-elec)
Dave F.
RANGE WHIRLPOOL WFG361LVQ2 Replaced temperature sensor. Bottom of oven had one of those mats that catch drips . It was covering the holes not allowing proper circulation of heat . Checked temperatures made sure they were correct 330 392 329 390 330 396 Average temp 361 . Calibrated oven down -10 . Tested good .
Steve M.
DISHWASHER KITCHENAID KDTE254ESS2 Replaced motor sump for leaking. The dishwasher tested good.
Steve M.
FREEZER MAYTAG MQF1656TEW02 Found fan motor getting power but not running. Ordering fan motor; ordrng 1 WPW10236142 (motor-evap)
Steve M.
DISHWASHER WHIRLPOOL KDFE104DSS1 Pump not pushing water hard enough to drain. ; rqstng P&A on 1 3385556 (hose-drain) and 1 WPW10348269 (drain pump)
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer experiencing freezing temperatures in the fresh food. Product temperature at 38 on arrival but the milk that was sitting on the top shelf was partially frozen. Large items blocking airflow on the top shelf will cause freezing problems as well as loading its,s touching the back wall. When recommending that the customer move items I was called a "retard" and was told to "get the fuck out the house" and that "they shouldn't have sent my"stupid ass" out to her house. Was getting verbally assaulted out the door and it continued until I entered my vehicle. Sr77824597303"
Dave F.
WASHER WHIRLPOOL WFW9151YW00 Replaced drain pump . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10730972 PUMP
Steve M.
MICROWAVE WHIRLPOOL WMH32519HZ3 Sr#7724598804 found sensor not reading humidity. Called tech line and they recommended replace control and humidity sensor. ; ordrng 1 W10833858 (sensor) and 1 W11342846 (CONTROL)
Gary T.
DRYER AMANA NGD4655EW2 Replaced open high limit thermal cut off advise customer to make sure that venting is clean.
Shaiman C.
DRYER ROPER RED4516FW Replaced motor.
Dave F.
WASHER WHIRLPOOL WTW7300DW0 Replaced user interface with one that was already there from previous visits . Calibrated washer and ran unit in diagnostics. Tested good .
Dave F.
WASHER MAYTAG MVWC565FW1 Washer had error code F8E1 long fill error code and F5E3 lid lock failure Removed water line to find the water valve filters were plugged causing the long fill error code . Removed filters cleaned . Replaced lid lock and ran washer in calibration. Ran auto diagnostics. Washer tested good .
Shaiman C.
WASHER MAYTAG MHW5630HW0 Tested unit in manual and auto diagnostics multiple times. Could not recreate any issues.
Shaiman C.
RANGE WHIRLPOOL WFE770H0FZ2 Multiple door parts and cooktop damaged. Replacing parts accordingly.; ordrng 1 W10872562 (cooktop) and 1 W10903747 (glass-door) and 1 W11205076 (TOP TRIM) and 1 WPW10297318 (liner-door) and 1 WPW10481433 (nameplate) and 1 WPW10618239 (hndle-door)
Dave F.
WASHER MAYTAG MVWB835DW3 User interface knob is not turning when it is turned needs user interface ordering user interface W11115285 and control W11170706 ordering console a well W11102318; ordrng 1 W11102318 (console) and 1 W11115285 (panel-cntl) and 1 W11170706 (cntrl-elec)
Evan E.
DRYER WHIRLPOOL WGD94HEAW0 Idler pulley was still sticking cleaning pulley and shaft. Suggesting replacing pulley. Replaced pulley Ran test cycle unit tested good Labor is ATEC warranty Charging for part; used 1 W10837240 (PULLEY-IDLER) from stock
Gary T.
DRYER GE DHDSR46EE1WW "Replaced broken belt, tested okay."
David L.
DRYER WHIRLPOOL LGR8648LW0 Unit was not heating due to failing gas coils. Replaced gas coils. Unit tested good. ; used 1 279834 (COIL KIT) from stock
David L.
DISHWASHER KITCHENAID KDTE254ESS1 Checked unit for burner odor. Smelled a slight odor when door was opened. Ran diagnostics. U it functioning as designed. Debris were likely caught under heater in a previous cycle which has caused an odor. Recommending cleaning with afresh.
David L.
REFRIGERATOR WHIRLPOOL KRFC300EBS00 Unit was not dispensing or making ice due to a frozen water bladder. Freed bladdar restriction. Unit testing good
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SMHB00 Water valve leaking through and causing ice buildup at water chute to the icemaker.; ordrng 1 WPW10279909 (valve-inlt)
Gary T.
WASHER WHIRLPOOL WTW4800BQ1 "Drain pump is seized and not draining unit, Unit needs drain pump, see sticky notes.; ordrng 1 WPW10661045 (drain pump)"
Dave F.
DRYER WHIRLPOOL MED7000XG0 Drying not turning on . Found the thermal fuse was blown . Replaced fuse with truck stock WP339251 . Tested unit . Removed error codes . Tested good .; used 1 WP3392519 (FUSE-THERMAL) from stock
Dave F.
OVEN-MW COMBO GE JKP90DP3WW User interface has stuck key causing the oven light to turn on and off . Replaced user interface. Tested unit tested good .
Gary T.
COOKTOP WHIRLPOOL WFG525S0HV "Unit is not sparking at the bake burner consistently but is at the broil, unit has updated insulated harness, ordering DSI. ; ordrng 1 W11162730 (module-spk)"
Dave F.
MW-HOOD COMBO WHIRLPOOL WMH31017FS0 Door switch on microwave has failed installed interlock W11244494 . Tested door tested good . Microwave making clicking noises and turn table not turning all the time . Found the turn table motor is going bad . Customer may want to repair motor but not right now . Part for that is W10642989 ; used 1 W11244494 (INTERLOCK) from stock
Evan E.
OVEN WHIRLPOOL RBD275PDQ14 Customer stated unit was flashing error codes upon inspection discovered Unit is flashing f3e2 error code (temp sensor error) Took ohm reading on original sensor.Sensor is failing Ordering temp sensor Returning 4/12; schdld next appmnt for 4/12 FRI 9-12
Dave F.
RANGE ELECTROLUX EW30ES65GSE Oven is working as it should no odd noises . Customer will monitor.
Evan E.
RANGE WHIRLPOOL WFE320M0ES2 Customer stated unit was not powering on. Checked incoming voltage. Upon checking voltage discovered that terminal block had broken causing L1 to make contact with cabinet causing control board to short out. Board is not responding to commands. Ordering control Ordering terminal block ; ordrng 1 W11122560 (CONTROL ) and 1 WPW10245259 (TERMINAL BLOCK)
Evan E.
WASHER MAYTAG MVWB300WQ1 "Customer stated they were hearing metal on metal while using machine. Upon inspection discovered bearing was failing causing issue .Replaced bearing Ran test cycle During test cycle unit was struggling to drain water from tub. Pump is working intermittently Ordering drain pump ; ordrng 1 W10536347 (DRAIN PUMP), used 1 W10435302 (BEARING) from stock"
Shaiman C.
MICROWAVE WHIRLPOOL WML55011HB Right side control panel is damaged. Replacing. ; ordrng 1 W11206155 (RIGHT CONTROL)
Gary T.
DISHWASHER WHIRLPOOL WDT910SAYM1 "Replaced leaking door gasket, checks okay.; dspstn on spec-tagged invntry: 1 W10300924V GASKET"
Shaiman C.
WASHER WHIRLPOOL WFW5620HW0 Wrong part ordered. Reordering parts.; ordrng 1 W11316255 (VALVE SINGLE) and 1 W11316256 (VALVE DOUBLE)
Steve M.
WASHER MAYTAG MVWX655DW1 Found the washer was bouncing on right front leg. Adjusted all the legs and tested with load of clothing. The washer tested good.
David L.
REFRIGERATOR GE GSCS3PGXCFSS The fill tube is freezing over preventing water from dispensing. Ordering fill tube heater kit. ; ordrng 1 WR49X10173 (dispenser water tube)
Steve M.
WASHER WHIRLPOOL WFW75HEFW0 Found finish nails in the pump that was stopping the pump from draining. Removed nails and the washer tested good.
Steve M.
DRYER MAYTAG MEDB855DC0 Replaced rollers and idler with maintenance kit for squealing while running the dryer tested good. ; used 1 4392067 (REPAIR KIT) from stock
Steve M.
DRYER MAYTAG DCCB330GT0AC Found lint screen missing and the vent was full of lint. Removed lint. Found blower has bad bearing. The unit will need a blower and possibly a motor. On testing thermostats the one by the burner fell crumbled. The thermostat is discontinued. Recommended customer replace the dryer.
Steve M.
OVEN WHIRLPOOL KODE500ESS02 Sr#7724591393 called tech line for persistent f2e1 error causing no operation. Tech line wanted the vent sealed with metal tape for moisture getting behind console.
Dave F.
REFRIGERATOR GE GSCF3PGXCFWW Left hand bracket that holds the ice bucket and icemaker has broken . Needs new bracket ordering new bracket WR72X10240; ordrng 1 WR72X10240 (refrigerator drawer)
David L.
WASHER MAYTAG MVWB765FW3 Sr77245880552Unit was not finishing properly. Valve was pulsing. Replaced valve. Went over use and care with customer for white residue issue.
Dave F.
WASHER MAYTAG MVWB835DW1 Washer not showing anything on user interface. Checked power from control board has 5 volts D.C also has F6E2 error code UI cannot Hear ACU. . Led light on control is on showing the control is powering up. Order new user interface W10861510 and bring control with just in case W11024149; rqstng P&A on 1 W10861510 (console) and 1 W11024149 (cntrl-elec)
David L.
REFRIGERATOR KITCHENAID KRBR109ESS00 Kjrnajrapl1KIRNAJRAPL1Damper is noisy. Replaces damper. Call covered by whirlpool; used 1 WPW10594330 (CONTROL) from stock
David L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Ice maker fill tube was frozen preventing ice production. Removed ice maker assembly from the top of liner to thaw. Reinstalled assembly and tested unit in test 45 water fill test. The mold filled. Fill tube heater testing good for voltage from control and resistance. Customer to monitor.
Gary T.
REFRIGERATOR WHIRLPOOL WRT541SZDB00 "Evaporator is leaking from evap, ordering evap.; ordrng 1 W10836706 (evaporator)"
David L.
REFRIGERATOR AMANA ASD2522WRS03 Unit is leaking from the freezer onto the floor due to a clogged defrost drain. Cleaned drain.
David L.
DISHWASHER WHIRLPOOL WDF330PAHB1 The dishwasher was dripping from the door due to the lower spray arm not being connected. Reattached spray arm. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET
Dave F.
DISHWASHER KITCHENAID KDTE254ESS2 Dishwasher not spraying well found debris inside the spray arms causing the water not to come out . Removed debris. Tested unit in diagnostics. No error codes . Ran in auto diagnostics test . Tested good .
Steve M.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 585 478 6926 found fan blade to loose to stay on fan motor. Ordering both. ; ordrng 1 W11127829 (motor-cond) and 1 W11204896 (FAN BLADE)
Evan E.
DRYER MAYTAG MEDB766FW0 Customer wants to reschedule appointment for first apt Friday 4/12. ; schdld next appmnt for 4/12 FRI 8 am
David L.
REFRIGERATOR GE GFSS2HCYCSS Unit IS not defrosting. Heater tested open. Ordering heater and thermostat. ; ordrng 1 WR50X10068 (thermostat defrost) and 1 WR51X10108 (heater def asm)
Gary T.
WASHER MAYTAG WTW7500GC0 "Ran diagnostics, unit had and communication error between the user interface and the control, ordering ui and control; ordrng 1 W11130238 (cntrl-elec) and 1 W11130341 (console)"
Shaiman C.
DRYER ROPER RED4516FW "Replaced timer, unit still won’t start. Start winding is testing below expectation. Replacing motor. ; ordrng 1 279827 (motor!dryer)"
Shaiman C.
DRYER MAYTAG MEDB835DW4 Replaced panel. Unable to test noisy operation due to missing terminal screws. Ordering screws.; ordrng 1 279393 (screw)
Gary T.
DRYER AMANA NGD4655EW2 "Unit has an open high end limit, is not heating ordering part.; ordrng 1 W11050897 (cutoff-tml)"
Steve M.
DISHWASHER KITCHENAID KDTE254ESS2 Found motor sump is leaking. Quoted customer and they denied repair. Called office and got the part covered under loyalty retention as per kb. Ordering motor sump. ; ordrng 1 W10902372 (pump&motor)
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Dishwasher not washing . Fills with water . Found F4E3 F7E1 error codes . Wash pump not turning on . Ordering new pump W11085683; rqstng P&A on 1 W11085683 (pump&motor), dspstn on spec-tagged invntry: 1 W10872255 VALVE"
Dave F.
WASHER WHIRLPOOL LA7899XPW3 Washer not spinning and draining clothes out . Found the lid switch is not working . Needs new switch . Ordering actuator WP359807 and switch W10820036; ordrng 1 W10820036 (switch-lid) and 1 WP359807 (actuator)
Gary T.
OVEN KITCHENAID KOSE507ESS01 "Open over thermal fuse no power to control, ordering thermal fuse.; ordrng 1 WPW10545255 (fuse-thrml)"
Shaiman C.
WASHER WHIRLPOOL WTW5000DW1 Replaced lid lock and control. Unit testing good.
Gary T.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Defrosted freezer evaporator, defrost circuit checking okay, ordering control.; rqstng P&A on 1 W10789393 (cntrl-elec)"
Steve M.
DRYER WHIRLPOOL WGD9400SW2 Replaced gas coils for heat turning off during cycle. The customer had cleaned the vent prior to service. ; used 1 279834 (COIL KIT) from stock
Steve M.
MW-HOOD COMBO KENMORE 721.808335 Replaced magnetron and diode for no heat. The microwave tested good.
Steve M.
WASHER WHIRLPOOL WFC7500VW2 Replaced water pump for not draining. The washer tested good.
Steve M.
DISHWASHER KITCHENAID KDTE204DSS1 Replaced motor sump for not cleaning dishes. The dishwasher tested good
David L.
REFRIGERATOR KITCHENAID KRFF507HPS00 Left hand door liner has imperfections that the customer is unable to remove. Ordering door and ice door. Right side of RC liner also has some grey tinting but is not impacting operation of the unit. Pics attached. FC door is dented. Ordering FC door. ; ordrng 1 W10757551 (dor-fip ss) and 1 W10876598 (nameplate) and 1 W11268536 (ICE DOOR) and 1 W11301204 (DOOR)
Steve M.
DISHWASHER KITCHENAID KDTE104ESS0 Replaced motor sump for not cleaning and leaving soap at the end of the cycle. The dishwasher tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Steve M.
WASHER AMANA NTW4705EW0 Found transmission is seized. Manager at aarons said it was not economical to replace. They are going to replace.
Dave F.
WASHER WHIRLPOOL WTW8200YW0 Left hinge has failed mechanically and needs new hinge . Removed old hinge and put unit back together. Customer decided that the lid was fine without the hinge . The lid closes all the way . Tested good .
Dave F.
MICROWAVE MAYTAG MMV4205DW1 Replaced door interlocks with W11244490 . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Evan E.
RANGE WHIRLPOOL WFG361LVQ2 Customer stated unit was not preheating up to correct temperature. Ran test bake cycle. After flame initially lit. Burner flame was going out. Suspecting that temperature sensor was failing to sense correct temp coming from Burner. Flame was continually relighting after going out. Ordering temp sensor ; ordrng 1 WPW10181986
Dave F.
RANGE MAYTAG MER8674AS0 Replaced bake element due to being broken . Tested unit . Tested good .
Shaiman C.
WASHER WHIRLPOOL WTW8500DC5 "Customer concerned with LF error code. Water valves would not function on command in the manual test mode. Replaced valves, unit testing good."
Evan E.
DRYER WHIRLPOOL WED9200SQ0 Customer stated they were experiencing long dry times. Upon inspection checked thermal fuse and thermal cut off both tested closed. Tested heater. Heater tested open. Heater is cause for issue suspecting that heater has fused itself to case causing unit to still work partially. Ordering heater ; ordrng 1 WP8544771 (HEATER)
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Installed rubber fan grommet to reduce fan noise while refrigerator was running.
Gary T.
RANGE WHIRLPOOL KFGD500ESS04 "No power to the ignitor, ordering control and safety valve. Parts covered under 5 year.; ordrng 1 W10877013 (cntrl-elec) and 1 WPW10546238 (valve-gas), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
Gary T.
RANGE GE JGBP30WEV3WW Adjusted air fuel mixture so the burner was blue inf correctly.tested okay.
Gary T.
REFRIGERATOR AMANA ASD2275BRW00 "Replaced watervalve that was leaking through and freezing up the water chute into the icemaker, defrosted frozen chute. Jumped icemaker, it cycled and filled. Checks okay."
David L.
DRYER MAYTAG MGD5500FC0 Unit making a loud noise from the motor and blower ordering blower and motor with housing. . ; rqstng P&A on 1 W11123147 (motor-drve) and 1 WPW10211911 (housing) and 1 WPW10211915 (wheel)
Gary T.
RANGE WHIRLPOOL WFG320M0BS3 Replaced warped control panel and installed it per service bulletin for door warm to touch.
Gary T.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced and adjusted springs and bushings so door would not fall open.
Gary T.
REFRIGERATOR GE PSS26SGRD SS Replaced open defrost heater causing no cool in fridge.
David L.
DRYER MAYTAG MGDB835DW4 Customer has noticed that the door no longer stays open like it used to. This is normal operation as there is no cam or door stop on this unit. Hinge has worn in and is operating as expected. Called tech line to verify. SR7724575472Door catch was binding due to the catch not being clipped in all the way. Adjusted door catch.Tested unit. Testing good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Unit is not cooling due to the compressor not pumping. Ordering a compressor.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer),"
David L.
MICROWAVE WHIRLPOOL WOC75EC0HS00 Replaced UI due to intermittent operation. Customer to monitor.
David L.
REFRIGERATOR WHIRLPOOL ET1PHKXPQ88 Defrost drain was plugged. Cleaned drain and removed ice from freezer. Cllctd $164.85 CC Ref # 148896708
David L.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 Replced evaporator and dryer due to unit not cooling. U it began cooling after install.
Evan E.
OVEN KITCHENAID KOCE507ESS4 Replacing convection fan due to units original fan producing noise while unit fan was runningReplaced convection fan Ran test bake cycle Unit tested good Running quietly
Evan E.
WASHER MAYTAG MVWC500VW1 Replacing cam inside agitator due to unit not spinning agitator from dog agits being worn. Replacing motor coupler and motor did to unit not engaging into spin. Replaced coupler replaced motor Ran test cycle Unit tested good Now spinning and agitating properly
Evan E.
WASHER WHIRLPOOL WTW5000DW1 Replacing hoses and water valve due to threads on valve stripping causing unit to leak. Replaced valve Replaced hoses Ran diagnostic cycle Unit tested good No leaks
Evan E.
WASHER MAYTAG MVWC565FW1 "Customer stated unit was vibrating violently while in spin since repair. Ran unit in Manual test mode on high spin. Unit is functioning as it should. Inspected drive hub ,cam and leveled feet to ensure In was level. Called tech line to document issue.Unit tested good SR: 7724582749"
David L.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Found ice build up around fan. Removed ice from freezer and sealed cabinet. Customer to monitor
David L.
WASHER MAYTAG MVWX655DW1 "Replaced control due to no operation. Unit tested good.Previous notes** HISTORY FROM PRIOR JOBS ****--------------------Job/Invoice # 80344, 3/13/2019MOORE2473 RIDGE RD E , ROCHESTERNot Spinning or Wet Clothes at the End of the Cycle3/18/19 9:24: EE there 3/18 MON, 8:34 to 9:19, Customer stated unit was stopping during the cycle and would not drain. Upon arrival unit was unplugged. Plugged in unit. Unit then started to drain but then shut off. Control was not responding to commands. Inspected control Discovered that led verification light is flashing control is failing to accept incoming voltage. Unit needs control boardQuote for repair:W11116592 (control ) $250.00Labor $34.95Tax : $22.76Total: $307.71Customer has already paid service call feeIs going to contact office later today if they would like to proceed with repair."
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced compressor for no cool. The refrigerator tested good.
Evan E.
OVEN MAYTAG MER8800FZ0 Repacking temp sensor duentonunitnflashing f3e0 error code (temp sensor shorted) Replaced sensor Unit initially preheated up to 350 then flashed error code again. After attempt to run bake cycle unit was flashing feature not available. Called tech line SR: 7724557165Tech line recommended hardwiring sensor into harness due to issues with molex connector. Hardwired sensor to harness Ran test preheat Unit preheated as it should Unit tested good
Dave F.
WASHER WHIRLPOOL WTW5000DW2 F8E1 long fill no fill error code . Called techline SR 7724580152 . Different problem from prior Issues . Customer washer more cotton which may absorb more water . Customer washes on normal directed customer to try heavy duty cycle . If problem persists order water valve W11210459 and control W11116590 . Calibrated machine and ran in auto diagnostics. Tested good .
Shaiman C.
WASHER WHIRLPOOL WFW7590FW0 "Replaced user interface, unit testing good."
Steve M.
WASHER AMANA NTW4516FW2 Tested washer and only found out of balance error. Tested washer in diagnostics and the washer passed all tests. Calibrated washer. The washer tested good.
Shaiman C.
WASHER WHIRLPOOL MVWB835DW1 Customer concerned with machine not starting cycles. F0E3 F8E3 F7E9 F9E2 upon arrival. Customer said the issues arose after washing a queen comforter and towels. Cleared codes and ran verification cycle. Unit testing good.
Steve M.
REFRIGERATOR MAYTAG MBF1958XEB1 Replaced evaporator fan motor for getting power and not running causing no cool in fresh food section. The refrigerator tested good
Gary T.
WASHER WHIRLPOOL WTW4855HW0 "Ran diagnostics, no error codes. Customer complaint is unit bangs all the time. Customer uses pods, re mounted loose strut and ran calibration. Unit tests okay."
Gary T.
MICROWAVE WHIRLPOOL WMH53520CS6 "Replaced mag tube that wasn't heating food, tested okay."
Gary T.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced left had door that had a dent.
Gary T.
REFRIGERATOR GE GFSL6KEX Replaced icemaker that wasn't cycling or producing ice.
Gary T.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Replaced solenoid and auger motor that burned out due to ice cubes been fused together in the ice bin. Advised customer to use more ice and do not let it sit in the bin as it will fuse together over time. Tested auger and switched between crushed and cubed ice. Everything tests OK.
Dave F.
WASHER MAYTAG MHW5500FW1 Washer not draining well . Cleaned filter for poor draining . Tested unit in auto diagnostics and ran load of towels . Tested unit . Tested good .
Dave F.
RANGE WHIRLPOOL WFE525S0HV0 Door hinges had mechanical failure. One of the welds broke that hold the spring . Replaced door hinges. Tested unit tested good.
Dave F.
DISHWASHER KITCHENAID KUDE20IXSSA Dishwasher not turning on . Found the control lock was on. Turned control lock off . Ran unit in diagnostics. No error codes . Tested good .
David L.
DISHWASHER KITCHENAID KDPE234GPS0 Unit is leaking from the door corners. Ran unit in diagnostics. Unit was over sudsing. Showed customer the issue using the clear door. Showed the customer how to remove the suds. Recommending that the customer change detergent brands. Pics of suds attached
Evan E.
WASHER KENMORE 796.402729 Customer stated unit was not powering on when trying to start cycle. Upon inspection UI was not responding to commands. Removed top to inspect control board and check for proper incoming voltage. Checked incoming voltage at filter board. Once tech unplugged connector from filter board could hear control begin to click. Unit is receiving proper voltage (120v) reseated connector into filter board. Unit is now powering up. Ran test cycle while In home unit completed cycle as it should. Suspecting that control needed to be reset. If issue is to persist tech is recommending replacement of filter board (6201EC1006T)
Steve M.
MICROWAVE WHIRLPOOL WMH32519HZ3 Replaced exhaust fan for loud bearing . The microwave tested good.
Dave F.
DRYER MAYTAG MGDX655DW2 Dryer not advancing in time on time dry. Needs timer . Replaced time and tested unit . Tested good .
Gary T.
OVEN JENN AIR JDS1450DP0 "Cooling fan did not have adaptor wires for newer plug providd in the box and unit is showing communications errors with the control, ordering control and second fan. ; ordrng 1 W11099813 (cntrl-elec) and 1 W11107275 (fan-blwr)"
Steve M.
WASHER MAYTAG MVWX500XW2 Found the gears on the gear case are worn and will not connect to cam. The cost of the repair will outweigh cost of new machine. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
David L.
DISHWASHER KITCHENAID KDFE104DSS Found float stuck in the up position preventing the unit from starting. Adjusted and cleaned float.
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced evaporator and dryer due to poor cooling in the freezer. Unit began cooling after install.
David L.
REFRIGERATOR MAYTAG MFI2570FEZ06 Water pad switch harness was not inserted into the UI preventing the dispenser from functioning. Plugged in the water pad harness. Unit tested good.
David L.
FREEZER FRIGIDAIRE LFFU14F5HWC Replaced electronic control due to unit not cooling. Unit began cooling after installation.
David L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced doors that were not aligned and binding. New doors work much better.
David L.
DISHWASHER ELECTROLUX FDB1502RGC4 Replaced open wash motor. Unit tested good.; dspstn on spec-tagged invntry: 1 154844301 MOTOR PUMP
David L.
DRYER MAYTAG MEDX6STBW1 Unit is taking a long time to dry clothes. Found that the venting is restricted. Recommending that the customer replace the vent
Dave F.
REFRIGERATOR KITCHENAID KBSD606ESS01 The grill that came with the refrigerator is not the correct one and is missing a cut out of it that a tube needs to run through . Ordering new grill 2325184B; ordrng 1 2325184B (grille-frt)
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Temps are set at 0 and 37. Tested when arrived and the temps were good. Freezer at 0 and fresh food section at 35. Customer is going to replace thermometers.
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Replaced icemaker that wasn't cycling. Unit checks okay.
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated they are getting water dripping from left side of door while unit is running cycle. Checked for error codes. Unit displaying error code 5-1 (door not shut during when starting cycle. Cleared code ran diagnostic cycle. Removed kick panel to monitor left side of door. Unit did not leak/drip while tech was in home. Suspecting possible utensil or pot handle was coming through bottom of rack causing spray arm to spray in one direction. Could not replicate issue while in home. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET
Dave F.
WASHER WHIRLPOOL WFW9151YW00 Drain pump fin was broken. Not pumping water out .ordering new pump WPW10730972 . Labor for job 74.90; ordrng 1 WPW10730972 (pump-water)
Evan E.
DRYER MAYTAG MDE5500AYW Replacing rollers and idler pulley due to unit producing a squealing while in spin. Replaced rollers replaced idler pulley Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW5000DW1 Customer stated unit was not locking when trying to start cycle. Checked for codes unit displaying error code f5e1 (lid switch fault) attempted to test lock in manual test mode unit would not latch. Replaced latch Ran diagnostic cycle Unit locked as it should Unit completed cycle as it should Unit tested good ; used 1 W11307244 (LATCH) from stock
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated top rack was falling. Upon inspection discovered that adjuster had broken at wheel mount causing rack to fall. Replaced adjusters on both side with updated part. Reinstalled rack Unit tested good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Evan E.
DRYER WHIRLPOOL WGD94HEAW0 Customer stated that unit was producing screeching sound while drum was spinning. Upon inspection discovered that idler pulley was sticking causing noise. Was able to clean idler pulley shaft. Pulley itself is in good shape still. Cleaned other rollers also. Ran test cycle Unit tested good
Steve M.
WASHER MAYTAG MHW5100DW0 "Found the air trap was full if a muddy substance. Removed trap and cleaned. Removed substance from outer tub. Reset machine and used affresh to clean the rest out if outer tub. ; dspstn on spec-tagged invntry: 1 W11044559 HOSE , used 1 W10135699 (AFFRESH) from stock"
Shaiman C.
WASHER WHIRLPOOL WTW7300DW0 "F7E5 F5E2 F0E5 F2E1 upon arrival. Cleared codes and ran test mode. Failed test verification because of lid lock failure. Lid lock should be replaced. Spoke with employee who was more familiar with the unit stated the machine would also not drain. Bypassed the lid lock issue to further diagnose. Once the drain cycle was reached, the drain pump showed no signs of functionality. Drain pump must be replaced. Customer declined further repair due to part/parts not being available locally."
Steve M.
OVEN WHIRLPOOL WFG530S0ES0 Sr#7724572597 replaced gas valve with same result. CAlled tech line. Found dsi board not holding power. Ordering dsi and main control; ordrng 1 W11122561 (cntrl-elec) and 1 WPW10511278 (module-spk)
Dave F.
OVEN JENN AIR JJW9827DDP Bottom oven not closing all the way . The hinges are weak . Ordering new hinges for both sides WP74010284 . 10%. Military discount labor 134.95 . After discount 121.46; ordrng 2 WP74010284 (hinge- doo)s
David L.
WASHER MAYTAG MVWB835DW4 Drawer was missing it's cup. Replaced drawer and left housing with customer.
David L.
DISHWASHER GE GHDA485N10ES "Installed actuator bug the spring was missing. Ordering spring; ordrng 1 WR02X10585 (spring,door)"
David L.
DISHWASHER KENMORE 665.13423K701 Customer complaining about a foul odor coming from the unit. Drain hose is not looped and has a heavy extender installed on it. Recommending replacing with longer 6' hose with a drain loop. Also recommending customer use rinse agent to improve cleaning. ; ordrng 1 8269144A (drain hose)
David L.
OVEN WHIRLPOOL WEG745H0FS0 Broil ignitor was ordered by mistake. Ordering bake ignitor. ; ordrng 1 WPW10324262 (igntr-oven)
Shaiman C.
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced wire harness, unit testing good."
Shaiman C.
WASHER MAYTAG MVWC565FW No error codes. Tested spin and agitation in manual diagnostics and could not recreate issue.
Evan E.
OVEN KITCHENAID KOSE507EBL0 Customer stated they ran self clean and oven would not turn on or unlock door. Suspecting while in self clean thermal fuse had blown. Inspected fuse. Fuse tested open Replaced fuse Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTE104ESS0 Customer stated that door gasket was coming out of groove causing unit to leak. Stated that gasket had been previously replaced by another company. Upon inspection discovered that gasket was not properly installed. Gasket was not evenly installed between 2 doors. Removed gasket and reinstalled correctly. Ran diagnostic cycle to check for error codes. Unit was not displaying any codes. Unit finished cycle as it should no leaks Unit tested good ; dspstn on spec-tagged invntry: 1 W10295405 STRIKE
Evan E.
WASHER MAYTAG MVWC565FW1 Replacing gear case due to units original gear case causing loud noise during spin and unit vibrating more than normal even with no load inside basket. Replaced gear case Ran calibration cycle Ran test cycle Unit tested good