Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Q1 no Q2 no Q3 no Replaced ice auger. Tested unit and unit tested badly. Placed probes in ice motor connectors and with door switch and ice paddle down measured 1.7 VACSR7728801343- performed several voltage tests on ice motor circuit. Ruled that there is a breakdown in harness within the liner of the unit. This is not a repairable part. Ticket sent to technical lead for review. If further tests required a tech line rep will reach ATEC. Advised contact from Whirlpool if a repair cannot be made.Verbal signature acknowledged.
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
DRYER MAYTAG MEDC200XW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and unit tested good. Ran unit in high heat on timed dry and heat cycles on and off properly. Stick probe down vent of dryer and measured the following:188145203164210159214No repair recommended for machine. Advised servicing vent to improve dry times.Service covered under 94950.
Near Pittsford, NY 14534
Tanner
Job Details: 09/15/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Replaced acu. Defrosted unit. Customer will continue to monitor.Verbal signature acknowledged.
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 0 in the freezer and 38 in fresh food section. Found the fresh food led on the top under the ice maker shorting out . Found it had a bad connection. Was able to correct connection issue and led lights are now working . DC short could cause ice maker to be intermittent. Ice maker had no error codes in diagnostics. Ice box fan is working and ice bin thermistor tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freshfood evap is frozen over door gaskets are sealing . Tested thermistors in diagnostics tested good . Following service pointer W11092686E . Changed defrost mode to basic from adaptive. Everything else checked out . Service pointer covers S16360 labor . Defrost thermistor on fresh food was not in the correct location according to service . Moved and foil taped and zip tied . Ran test four 3 way valve is working . Added screws to evap cover . Unit tested good . If problem persists order W11089931; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER , used 1 W11033168 (HARNESS) from stock"
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR MAYTAG MFI2269FRZ02 3 degrees in freezer set to -3 . Fresh food 30 degrees but set at 38 both thermistors are reading the correct temperatures . Checked damper operation it is working. Found the humidity control was not on which could leave the freezer gasket to be open . All other gaskets are sealing . Turned humidity control on . Adjusted temperatures to freezer to 0 and 38 in fresh food . Customer will monitor .
Near Fairport, NY 14450
Dave
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Replaced bracket and ice lever . Tested unit , tested good ."
Near Macedon, NY 14502
Dave
Job Details: 09/15/2020
OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good
Near Rochester, NY 14624
Steve
Job Details: 09/15/2020
WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Reset control and washer is working now.
Near Avon, NY 14414
Steve
Job Details: 09/15/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced actuator for broken gears and not shifting. The washer tests good; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Nunda, NY 14517
Steve
Job Details: 09/15/2020
WASHER MAYTAG MVWC465HW2 Found long fill error code. The washer is on a well and the cold water valve was plugged. Removed debris and washer checks good.
Near Rochester, NY 14624
Steve
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated the back wall of the freezer is frosting/icing up. Customer has cleaned it off previous. The vent to fan was iced up on arrival. Inspected evaporator area and it has good frost pattern. No penetration letting warm air In. Caulked liver where cabinet meets liner. The rails were hard to open. Cleaned rails. The customer is going to monitor.
Near Rochester, NY 14612
James
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFE104DSS0 Q1 n. Q2 n. Q3 n. Complaint of unit leaking. Ran unit and it did not leak. Water stains underneath sump assembly. Customer is to monitor if problem persists replace sump. WPW10605057 149.00Sc 93.50Labor 106.75Sh 15364.25 plus tax
Near Webster, NY 14580
Tanner
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Replaced ACU. Verified J3 connection is present. Ran auto diagnostics and completed without issue. Had customer start a wash cycle and unit filled and advanced into wash without error. Customer will be contacted when drain pump has arrived.Verbal signature acknowledged.
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF750SAYB0 Replacing drain hose ext due to extension being severely clogged causing unit to run a long drain cycle and leave water in bottom of unit at end of cycle. Replaced hose. Tested unit. Unit tested good
Near Hemlock, NY 14466
Dave
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Items freezing in fresh food section . Found fresh food and freezer gaskets torn . Ordering gaskets and ice maker for not cycling . Customer has refrigerator on RO system . Customer is going to make sure that the pressures are correct according to user guide for the unit .; ordrng 1 WPW10436248 (gasket-fip) and 1 WPW10436250 (gasket-fip) and 1 W10884390 (icemaker)
Near Churchville, NY 14428
Steve
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW1 Found agitator is broken free inside gearcase and moves freely even on spin. The cost of repair will outweigh new machine.
Near Hilton, NY 14468
James
Job Details: 09/11/2020
WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit stuck on spin cycle. Reset control and recalibrated. Ran diagnostics test cycle successfully. Customer is to monitor if problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL MHW8630HC0 Unit is producing a squeak when unit is spinning at low speeds. Discovered that left side panel of machine is where noise can be heard. Confirmed all screws are right and secure. Noise is continually there regardless of changes. Discovered that noise is actually coming from pedestal bracket. Attempted to tighten bracket but unit is still producing noise. Ordering bracket ; ordrng 1 WPW10169550 (REAR BRACE )
Near Penfield, NY 14526
Tanner
Job Details: 09/11/2020
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of no hot water during hot water washes. Ran hot water valve via manual diagnostics and water valve opens. Water was not hot. Customer states they prime water at utility sink before running. Ran valve til water was hot. Following stored errors:F0E4 Spin limited by water temperatureSR7728775811- measured resistance of water valve thermistor At 179 ohms. Advised to replace valve assembly and if that does not resolve to order control.Replaced water valve assembly and tested unit. Unit tested good.Verbal signature acknowledged.; used 1 W11165546 (Valve assembly) from stock
Near Canandaigua, NY 14424
Dave
Job Details: 09/11/2020
DISHWASHER FRIGIDAIRE FGHD2465NF1A Adjusted the dishwasher in the hole . Unit closes right .
Near Fairport, NY 14450
Tanner
Job Details: 09/11/2020
DRYER WHIRLPOOL WED4950HW0 Q1 no Q2 no Q3 no Replaced motor and blower fan. Tested unit and unit tested good.Verbal signature acknowledged
Near Hilton, NY 14468
James
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF520PADM3 "Q1 n. Q2 n. Q3 n. Unit started smoking during cycle and overflowing onto floor. Found harness melted and main power connections to control. Door vent seal failed and leaking into door. Need harness, control, vent parts, and fill valve. ; rqstng P&A on 1 W10566921 (harns-wire) and 1 W10804115 (cntrl-elec) and 1 W11175771 (valve-inlt) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
COOKTOP KITCHENAID KGCT305GBL1 Customer stating no burners are sparking when actuating valve. Discovered that module is failing to send spark to harness. Ordering module ; ordrng 1 WP8053421 (SPARK MODULE )
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL LSQ9264HQ0 Unit would not agitate due to agits being worn causing issue. Replaced agits unit now agitating as it should. Labor and S/C fee on job 94534; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
Near Hilton, NY 14468
James
Job Details: 09/11/2020
DRYER WHIRLPOOL MGD7230HW0 Q1 n q2 n. Q3 n. Unit intermittently makes thumping noise. Found blower wheel cracked. Need blower wheel ; ordrng 1 WP697772 (blower wheel)
Near Farmington, NY 14425
Dave
Job Details: 09/11/2020
OVEN WHIRLPOOL WEG745H0FS0 Replaced burner baffle for being warped and uneven cooking .checked flame from burner has good flame and no holes in burner .. Tested unit tested good .
Near Rochester, NY 14626
James
Job Details: 09/11/2020
FREEZER MAYTAG MQF1656TEW01 Q1 n. Q2 n. Q3 n. Unit not cooling. Appears to have thawed out and refroze. Defrost drain clogged. Evap fan not running. Power to fan. Need fan. Left unit unplugged. Don't recommend that customer consumes food due to thawing out. ; rqstng P&A on 1 WP3-60336-001 (motor-evap)
Near Farmington, NY 14425
Dave
Job Details: 09/11/2020
RANGE WHIRLPOOL WFC310S0EB3 Replaced control and door lock . . . Tested unit multiple time into self clean and canceled . Unit is working as expected
Near Rochester, NY 14626
James
Job Details: 09/11/2020
WASHER MAYTAG MVWX655DW0 "Q1 n. Q2 n. Q3 n. Complaint of poor wash performance, shake during spin, and top rusting underneath bleach dispenser. Found hub worn. Replaced hub. Found splines inside wash plate worn, threads stripped inside tub, and unit shakes excessive in spin cycle. Need wash plate. Tub, and gearcase. Basket under maytag warranty ; ordrng 1 W10752719 (basket), rqstng P&A on 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"
Near Pittsford, NY 14534
Tanner
Job Details: 09/11/2020
MICROWAVE KITCHENAID KMHS120ESS5 Helped Dave
Near Rochester, NY 14610
Evan
Job Details: 09/11/2020
WASHER MAYTAG MHW8200FW0 Replacing ACU due to unit failing to engage into spin. Replaced ACU. Ran diagnostic cycle. Unit now maintaining spin as it should. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 09/11/2020
DISHWASHER MAYTAG MDB4949SHB1 Q1 no Q2 no Q3 no Complaint of unit turning itself on. Customer had to turn breaker off to stop machine. Customer turned breaker on. There was a moment to put into diagnostics however machine skips through diagnostics steps as if start button is being pressed. Unable to troubleshoot error diagnostic. Ordering new control and UI.; ordrng 1 W11225084 (Control)
Near Fairport, NY 14450
Dave
Job Details: 09/11/2020
DRYER WHIRLPOOL WED4950HW0 Helped tanner .
Near Webster, NY 14580
Evan
Job Details: 09/11/2020
RANGE FRIGIDAIRE FGES3045KFC Customer stated that unit is failing to operate inner coil on burner. Upon inspection discovered that coil had snapped causing issue. Ordering Left front burner ; ordrng 1 316282000 (BURNER )
Near Rochester, NY 14607
James
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not making ice. Tested unit with jumper and motor and fill valve functioning. Reset power and icemaker completed harvest cycle successfully.
Near Victor, NY 14564
Dave
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Ice maker has power going to it and is cycling not getting any water . Water is getting to the door but is not going to ice maker . Ice maker fill tube is frozen . Ran test 19 verf power going to fill tube heater . Let fill tube defrost and ran test 25 and cycled ice maker for water . Water has started coming . . Customer will monitor. Auger motor isnt working has power going to it . Needs motor . Ordering motor . ; ordrng 1 W11202789 (motor)
Near Rochester, NY 14624
Steve
Job Details: 09/11/2020
DRYER WHIRLPOOL MED7230HW0 Customer complained of clicking noise while drying. Inspected idler and rollers and they are working as expected. Nothing stuck in the felt. Found a metal piece screwed to left side of blower housing that has similar sound. Removed piece. Customer is going to monitor.
Near Irondequoit, NY 14617
Evan
Job Details: 09/11/2020
DISHWASHER FRIGIDAIRE FGID2474QF0A Customer stating that unit is displaying i30 error message in display. Unit will not respond to commands or allow cycle selection. Reset control and cleared messsge. Unit will now allow for cycle selection. Discovered that code pertains to aqua control meaning float switch was trigged. Tested float. Float is working as it should. Discovered that pressure switch is failing unit is running water valve for much longer than it should causing unit to overfill and trigger float. Ordering pressure switch ; ordrng 1 5304504077 (PRESSURE SWITCH )
Near Fairport, NY 14450
Dave
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDS30IXWH6 Replaced console and sensor . Tested unit in diagnostics. Unit tested good .
Near Irondequoit, NY 14617
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW85HEFW1 Customer stating door lock is flashing and unit will not unlock. Upon inspection discovered f3e1 code for pressure system fault. Discovered that pressure hose was rubbing up against rotor causing small hole in hose. This was causing faulty reading. Trimmed hose and reinstalled. Ran diagnostic cycle and rinse & spin cycle to confirm function. Unit tested good
Near Rochester, NY 14618
Steve
Job Details: 09/11/2020
DRYER WHIRLPOOL LER7620LW0 "Found idler was worn and broke the belt. Replaced both. Found feet had fallen out of bottom of dryer. Refastened and leveled. The dryer tests good. ; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"
Near Rochester, NY 14624
Steve
Job Details: 09/11/2020
RANGE GE JGB720SEJSS On arrival 5e oven was on and could not remove bottom panel to inspect. Rescheduled until Monday; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Pittsford, NY 14534
Dave
Job Details: 09/11/2020
MICROWAVE KITCHENAID KMHS120ESS5 Replaced magnetron and diode . Tested unit . Tested good .
Near Rochester, NY 14609
James
Job Details: 09/11/2020
FREEZER WHIRLPOOL WZF56R16DW04 "Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor runs for one second and short cycles. Removed start device and reinstalled and compressor stayed running. Replaced start relay and verified cooling. Compressor short cycled again after five minutes. Need compressor ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER , used 1 8201786 (RELAY-OVERLOAD) from stock"
Near Rochester, NY 14625
James
Job Details: 09/11/2020
REFRIGERATOR MAYTAG MFI2269FRZ00 Customer refused to let me diagnose without replacement icemaker reschedule.; saved tckt
Near West Henrietta, NY 14586
Steve
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW6620HC0 Found bellow is leaking and the inside looks deteriorated. Ordering control and bellow as per service pointer. ; ordrng 1 W11314648 (BELLOW) and 1 W11322905 (ACU)
Near West Henrietta, NY 14586
Steve
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer complaint of no ice. Freezer temp was 4 degrees. Harness is not broken under door. The ice maker cycled and fill test also passed. The thermistor test on ice maker failed. Ordering ice maker. ; rqstng P&A on 1 W10873791 (icemaker)
Near Pittsford, NY 14534
Dave
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 fresh food evap frosted up .called techline SR 7728780860 changed ui to basic defrost and ordering defrost thermistor . Need to foil tape and zip tie thermistor. Defrosted unit .; ordrng 1 W10316760 (thermistor)
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTM404KPS0 Drain pump cover that the connector plugs into was not installed correct . Corrected that . Found the motor was not mounted right . Fixed mount . Tested unit . Tested good .
Near Caledonia, NY 14423
Steve
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS526SIAE00 Sr# 7728763654Found the wire harness under freezer door is causing no ice. The unit needs a freezer door. The door is discontinued. Called tech line to document
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store .
Near Rochester, NY 14617
James
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Customer said unit started cooling one day after last visit. Replaced freezer thermistor as a precaution. Temp read -36 in freezer at 0 degrees. Let unit run for about ten minutes and temperature slowly getting towards 0. Customer is to monitor. If problem persists replace main board.
Near Irondequoit, NY 14617
Evan
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4616FW2 Customer stating that unit will not complete cycle. Checked for error codes. Unit displaying f8e1 for long fill. Discovered that drain hose is pitched at angle which Is causing water to drain out while unit is filling. This is cause for code and also causing issue of unit not progressing through cycle. Rehung hose properly and tested unit is normal cycle. Unit filled as it should and began wash cycle. Could not replicate issue after correctly hanging hose. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 no Q2 no Q3 no Complaint of no cool. Inspected FC and is at room temperature. Absolutely no cooling power.Ran service test 4. Can hear 3 way valve moving. Compressor does start. Observed evaporator in FC during step 5 of test. No significant frost ever builds on evaporator. Unit low on refrigerant. Ordering sealed system repair. Due to cost of repair customer is researching options with manufacturer and replacement.
Near Penfield, NY 14526
Tanner
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL ED5LVAXVQ00 Q1 no Q2 no Q3 no Complaint of frost building in FC. Customer is defrosting once a month. Removed evaporator cover and evaporator is iced up. Measured resistance of defrost element at 18.3 ohms.SR7728765530- forced defrost and unit went into defrost hlwever element never turned on. Measured voltage going to bi metal however metal testing open. Needs new bi metal. Replaced bi metal. Customer will monitor for defrost issues.
Near Rochester, NY 14624
Steve
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced ui and main control for freezing In Fresh food section
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store .
Near Fairport, NY 14450
Tanner
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 Q1 no Q2 no Q3 no Replaced lower spray arm. Tested unit and unit did not leak.Verbal signature acknowledged
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW6620HC0 Unit leaking between the glass and bellow . Cleaned glass and adjusted bellow . Unit is no longer leaking customer needs to clean unit and run clean cycle
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER WHIRLPOOL WED7500GC0 Replaced console and UI . Console for clips that hold the UI in and ui for stuck key error code . Tested unit . Tested good . If any problem persists order W11124284 control
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER WHIRLPOOL WED7500GC0 Found debris stuck between motor switch . Removed debris . Tested unit . Tested good
Near Rochester, NY 14606
Steve
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr# 7728766651 Found wire connections from freezer door and unit were crushed and wires behind connections on refrigerator side were broken. Called tech line and the unit is unrepairable.
Near Rochester, NY 14621
Evan
Job Details: 09/10/2020
RANGE WHIRLPOOL WFG505M0BW2 "Customer is stating that unit is producing very high flame height and also 2 front burners will not operate. Upon arrival discovered that stove was not assembled correctly rear burners were not attached to orifice holders and burner tubes for front burners are both broken. Orifice’s are missing from all burners. This is causing high flame height. Advised customer that stove is not safe to use at this time. Entire burner system on stove will need to rebuilt. Ordering parts ; ordrng 1 W10514429 (CENTER BURNER TUBE ) and 1 W11028738 (LEFT FRONT BURNER TUBE ) and 1 W11050487 (RIGHT FRONT BURNER TUBE ) and 1 W11162117 (LEFT REAR BURNER TUBE ) and 1 W11167099 (RIGHT REAR BURNER TUBE ) and 1 WPW10170506 (ORIFICE RIGHT REAR ) and 1 WPW10170507 (ORIFICE CENTER ) and 1 WPW10170508 (ORIFICE LEFT REAR ) and 2 WPW10347414 (ORIFICE FRONT BURNERS )s, dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF"
Near Rochester, NY 14612
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced fill tube and tested for leaks
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store
Near Scottsville, NY 14546
Steve
Job Details: 09/10/2020
WASHER MAYTAG MHW5630HW0 Customer rescheduled at time of visit ; dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store
Near Rochester, NY 14616
James
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW7500GC2 Unit not starting. Lid locked one time in diagnostics and wouldn't work anymore. Need latch. Customer said whirlpool told her unit is warranted until 2021. Customer going to provide proof of purchase on return visit. ; ordrng 1 W10861642 (latch)
Near Lyons, NY 14489
Dave
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced defrost thermostat and evap motor . Tested unit . Tested good
Near Greece, NY 14616
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB06 Unit not defrosting control won't go into diagnostics cycle. Need control and harness for evap thermistor ; ordrng 1 W10913629 (harns-wire) and 1 W11353813 (CONTROL)
Near Webster, NY 14580
Evan
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit not progress through cycle. Unit would stay stuck on sensing. Checked for error codes. Discovered error code f2e1 for stuck key. Discovered that start key on control was stuck on. This was causing issue. Unit was continually pausing cycle due to control button sticking. Disassembled control and inspected control. Discovered small piece of plastic causing issue with button. Removed plastic reassembled console and tested button again. Button is now actuating as it should. Could not replicate issue once reassembling console. Ran test cycle to confirm function. Unit tests good
Near Penfield, NY 14526
Evan
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4800BQ1 Customer is stating that items are coming out wet at end of cycle and unit is not cleaning properly. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin unit is spinning as it should. Cannot find issue with machine at this time. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 WPW10661045 PUMP-WATER
Near Fairport, NY 14450
Tanner
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Q1 no Q2 no Q3 no Replaced ice maker. Tested ice maker via jumper wire and harvest completed and unit filled with water. While replacing ice bin , tested auger motor and found auger motor not spinning. Removed dispenser fascia and found bracket that holds ice switch had broken. Ice lever pressing onto and pushing the switch assembly but not hitting the contact point to complete auger circuit. Ordering new dispenser bracket and ice lever.; ordrng 1 WP2180226 (Bracket dispenser) and 1 W10152853 (Lever ice)"
Near Rochester, NY 14620
Steve
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW6600SW2 Replaced suspension for bouncing loads and out of balance loads.
Near Churchville, NY 14428
Steve
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found float switch wires and water valve wires are broken. The valve wireS are broken right at the connection. Ordering harness. ; ordrng 1 W10899401 (harns-wire)
Near Rochester, NY 14606
James
Job Details: 09/10/2020
WASHER MAYTAG LAV3600AWW Q1 n. Q2 n. Q3 n. Unit leaking from tub seal. Need tub seal and tub bearing. Customer opted not to repair. Sc 93.506-2040130. 45.006-2095720 75Sh 15Labor 162.70
Near North Chili, NY 14514
Steve
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4850HW0 Ordering inner door for warped door.; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door)
Near Fairport, NY 14450
Tanner
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KBFS20EVBL8 Q1 no Q2 no Q3 no Complaint of no ice. Took temperature in FC and measured 2 degrees with probe at ice thermistor. Measured L and M at 121.5 VAC with door switch down. Jump started ice harvest and ice motor spun but never called for water. Contacts for water on ice motor no longer work. Replaced icemaker as an assembly. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14616
James
Job Details: 09/10/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer at 3 deg. Fresh food at 36. Ff evap has partial frost pattern compressor is hot and condenser is cold. Unit is undercharged. No signs of leak. Need unit recovered and recharched. Evap defrost drain clogged ; schdld next appmnt for 9/15 TUE !
Near Webster, NY 14580
Evan
Job Details: 09/10/2020
WASHER MAYTAG MHW5630HW0 "Customer stating unit is leaking from left side of machine. referring to service pointer W11481731. Upon inspection discovered that dispenser was causing issue. Ordering dispenser ; ordrng 1 W11465533 (DISPENSER ), dspstn on spec-tagged invntry: 1 W11316766 SHOCK"
Near Sodus, NY 14551
Evan
Job Details: 09/10/2020
WASHER MAYTAG MVWB865GW0 Customer stating that unit will not respond to commands. Upon inspection discovered f6e2 error code stored. Was able to get unit into diagnostic to check for codes but unit would not run diagnostic cycle or any other functions. User interface is causing issue. Ordering control and UI ; ordrng 1 W11135391 (CONSOLE ) and 1 W11162440 (CONTROL )
Near Newark, NY 14513
Dave
Job Details: 09/10/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Refrigerant has leaked out and burned out the compressor. Ordering compress and evap .; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W10913906 (coupler) and 1 WPW10321158 (evaporator)
Near Spencerport, NY 14559
James
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing dishes. Power to wash motor and motor not running. W11087376; ordrng 1 W11087376 (pump&motor)
Near Spencerport, NY 14559
James
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDFE104HBL0 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. 106v to wash motor. Need pump. Repeat issue ; ordrng 1 W11085683 (pump&motor)
Near Rochester, NY 14620
Steve
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 St# 7728767860The unit sparked from upper rack contacting sides while in use. Ordering touch up paint to cover marks on cabinet ; ordrng 1 WP4396174 (tuchup)
Near Victor, NY 14564
Dave
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW1 User interface not working . Verified voltage coming from control 5VDC .unit needs new user interface. Customer is going to think about repair and will call in to schedule. When they schedule please order part . ; rqstng P&A on 1 W10861510 (console)
Near Rochester, NY 14624
James
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 n. Q2 n. Q3 n. Customer had unit diagnosed as having a bad element and wash pump. Tested diagnostics. Heater is broken. 123v to heater. Door seal worn. Pump is functioning. Left pump with customer ; ordrng 1 W10518394 (HEATER) and 1 WPW10524469 (SEAL), dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR"
Near Rochester, NY 14615
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL MRT118FFFZ06 Q1 n. Q2 n. Q3 n. Roller bent on left front. Ff at 32 degrees and still cooling found insulation wrapped around ff thermistor. Ohmed out ff and freezer thermistors at control. Unit stopped cooling and turned back on once temperature was adjusted on control. Customer is to monitor temperature. Need wheel; ordrng 1 W11256723 (roller-cab) and 1 W11353815 (CONTROL)
Near West Henrietta, NY 14586
Dave
Job Details: 09/05/2020
COOKTOP KITCHENAID KCGS550ESS01 Went to customer residence. Unit is a not installed . Dropped parts off . Customer is going to have parts installed at time of installation
Near Henrietta, NY 14467
Dave
Job Details: 09/05/2020
WASHER MAYTAG MVWB835DW4 Fabric softener is working as expected . If to much fabric softener gets inside the tray is will siphon out as designed . Found something in there drain pump was making noise . Removed item . Ran auto diagnostics and calibrated . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Fairport, NY 14450
Evan
Job Details: 09/05/2020
RANGE KENMORE 664.9522371 Replacing control due to unit losing power during operation. Replaced control and tested all functions on key pad. Unit is not operating as it should. Unit tested good
Near Penfield, NY 14526
Dave
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 called techline SR 7728820034 . Spoke with techline line . There was frost building back up on fresh food evap . After we followed all service pointers for issues on this unit . Techline deemed unit unrepairable. .
Near Fairport, NY 14450
Dave
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice maker has voltage to it but is not cycling . Needs new ice maker . Replaced ice maker . Ice maker cycled and called for water . Unit tested good .
Near Fairport, NY 14450
Evan
Job Details: 09/05/2020
DRYER AMANA NED4655EW1 Customer stating that door would not shut. Discovered that catch was not receiving strike as it should. Replaced catch at had customer test door. Door is now shutting to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Near Rochester, NY 14617
James
Job Details: 09/05/2020
RANGE GE JGSP23BEY8WW Q1 n. Q2 n. Q3 n. Unit under baking. Found foam pads still installed that prop door open. Removed pads and tested. Oven constantly heated to 360 at 350. Customer is to monitor. If problem persists replace temp sensor. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14608
Tanner
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Complaint of no operation on maiden use. Plugged in unit and UI unresponsive. Confirmed UI plugged in. No voltage from control. Ordering control. Ordering UI in case UI was shorted from faulty control.; ordrng 1 W11305297 (ACU) and 1 W11157079 (Console)
Near Webster, NY 14580
Dave
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KBFS20EVWH10 Both fresh food gaskets are torn . Ordering gaskets ; ordrng 2 W10830189 (gasket-fip)s
Near Rochester, NY 14612
James
Job Details: 09/05/2020
RANGE WHIRLPOOL WFG525S0JS0 Q1 n. Q2 n. Q3 n. Control lock stuck on. Reset and unit unlocked successfully. Customer concern that knobs are too easy to turn and allow gas to turn on without igniting. Tested gas valves and they are functioning as designed.
Near Rochester, NY 14623
Steve
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)