Mj - Rochester, NY
Lisa - Rochester, NY
Excellent Tech and service.
Paul - Webster, NY
Very customer friendly
James - Rush, NY
Steve was knowledgeable and responsive.
Very helpful and courteous
Richard - Fairport, NY
Servicemen were very knowledgable and prompt
Stanley - Hilton, NY
Evan: washing machine repair
Julie - Fairport, NY
Evan was great! He gave me a lot of information on the trouble with my machine and options. Very easy to work with!
knowledgeable and thorough
William - Palmyra, NY
Doris - Penfield, NY
I explained what my problem was (burner not working) and still had to pay a $90.00 diagnostic fee. then it was topped off with a high labor fee!
Friendly, convenient, on time
Wendy - Rochester, NY
John - Webster, NY
The Technician was courteous, friendly and took the time to explain what was going on. Have never had a bad experience with Appliance Tec and would definitely use them again.
Jean - Irondequoit, NY
Very professional. Took the time to explain the problem to me.
Evan really worked hard to fix my dishwasher
Penelope - Rochester, NY
My 3 year old dishwasher has an unfixable problem. Evan systematically and patiently tried every solution over 3 repair visits. I truly appreciate his efforts!
Came when said he said he would. He was very pleasant, neat appearing. Gave me quote, discussed options.
Laurie - Ontario, NY
David - Rochester, NY
Mike - Webster, NY
Excellent service. Very professional and respectful representative.
whirlpool range repair
Helen - Victor, NY
Very pleased with the service received. Polite, helpful, friendly and very competent technician. I was very satisfied with service received.
Amazing Service - Quick and very customer friendly
Jillian - Farmington, NY
The gentlemen who assisted with your dryer was extremely knowledgeable. He checked to make sure your dryer was in good working order and even provided us with tips on how to keep it clean and working. We even ran in into him later at a local shopping outlet and he remembered us and checked to make sure we were still happy with the work he performed. I will be using ApplianceTec in the future with any problems I have.
Roxanne - Mount Morris, NY
Service was quick & tec was great.
Sharon - Walworth, NY
Judi - Canandaigua, NY
OK - service
Donna - Rochester, NY
tech didn't seem to be very knowledgeable to personable. Seems like he just showed up to collect the $89 fee and then basically said we would need to replace the unit. Called another tech and they were able to repair it
Farooq - Fairport, NY
Evan proved to be a very competent and friendly repair technician.
super nice guy, Evan.
Mike - Rochester, NY
Evan was very friendly and polite. Easy to talk with. And even though he determined that I didn't need any repairs, he was thorough in his explanation.
Knowledgeable, friendly, attentive and polite service
Joanne - Canandaigua, NY
Dave was an excellent tech and very personable and polite.
Whirlpool Washing Machine
Charlene - Avon, NY
Steve was great. He told us the problem and fixed it. Washer works great. Highly recommend.
Dave F is awesome
Tim - Canandaigua, NY
Dave F came to repair a broken area on the dishwasher rack. It was a 10 minute job. He then proceeded to give me advice on the best soap to use, how to fill the rinse aid, which cycle would give me the best results. He checked to make sure the machine was working properly and there were no errors that were showing up on the switchboard. He listened to the water filter and determined there was a loose piece stuck in the pump and cleaned it out. Dave F showed me how to clean the filter. And he stuffed a hole with some steel wool in a spot that a mouse likes to get in This is customer service that surpasses every expectation. You can’t pay people to care. Dave F you are an amazing individual
Ray - Webster, NY
The repairman, Steve, was a very skilled and addressed our concerns regarding the water leakage from the ice maker.
Steve - Rochester, NY
My tech Steve came in and answered my questions and made the fix on our fridge... thanks steve!
Sherry - Webster, NY
David was very professional!
Gail - Lyons, NY
Whirlpool washer needed yet another user interface replaced. Frequent replacements discussed between techs & oil added to connections this time. Appreciate techs looking for solution to problem!
Charles - Brockport, NY
Mary - Webster, NY
Dave again was very professional, polite, and efficient. He is an asset to your company
James - Groveland, NY
Geeat.Great. Tech was punctual and fixed quick.
Judith - Webster, NY
Very professional and experienced 10
John - Rochester, NY
10 out of 10
Job well done
Pam - Victor, NY
Tech took time to understand problem and remedy it. Great service
David Long not only not only fixed our refrigerator, he was exceptional in taking steps to make sure no damage was done to our floors when moving the
Richard - Williamson, NY
Dan - Farmington, NY
Dave is a friendly, polite, and efficient tech. I give him 5 stars for the service call. This was a warranty repair. The scheduling could have been better as we were without a refrigerator for 8 days. I realize it was a holiday weekend. For this I give only 2 stars for convenience.
Great service nice tec
John - Brockport, NY
Thank you! You did a great job. All burners are functioning properly, 😊
Thomas - Scottsville, NY
Our technician was prompt, friendly and competent.
June - Rochester, NY
Wonderful everything was perfect
Linda - Canandaigua, NY
I wasn't the one who was home at the time Dave did the service on the washer. My 18 year old grandson was and he said Dave was very good at what he dose. Dave explained what was wrong with the washer and what needed to be done to fix it.
machine issue was not fixed
Amanda - Hamlin, NY
Did not fix original issue that was called in. Machine was not verified "fixed" after installing the new part. We have had to research and resolve this ourselves. For $500, this was not worthwhile, even though the part swapped did need to be fixed.
Response from Appliance Tec:
We gladly provide a one year parts and labor warranty on our work. If there was a problem afterwards we would, of course, stood behind our work and you wouldn't have had to do any research. This is the first we heard there was a problem. It sounds like the problem was resolved but if it returns, let us know and we will be glad to assist.
Awesome experience every time
Jessica - Shortsville, NY
Brian - Farmington, NY
Very knowledgeable and pleasant.
Brand new refrigerator took over 8 days to fix
Jim - Rochester, NY
Very unsatisfied. 3 weeks old and you send me a bill are you kidding me
Response from Appliance Tec:
After reviewing your service we see that it did in fact take 8 days from the time you called the service in. Our mission is to complete our repairs as soon as possible. In your case we had to order a part which was not available locally or even in the region. We do understand the frustration in those situations but it's not something we can control. Regarding the bill... of course you don't owe any money! Warranty is covering the repair. You were sent copy for your records that had mistakenly contained the prices for the parts. Sorry for the mix up. We would have happily explained that if you had asked.
Roy - Rochester, NY
Michael - Honeoye Falls, NY
Jeriemiah - Victor, NY
Lovely fellow but BAD news
John - Churchville, NY
Dave was sweet and nice and knowledgeable. He diagnosed our problem. Too$$$ to fix, but steered us to Labor Day appliance sales.
Five Star Appliance Service!
Satisfied customer - Penfield, NY
Excellent repair service with an excellent Tech. Couldn't have asked for better - thank you.
Bradley - Rochester, NY
This was the second company to come out and look at our fridge. They fixed it in a matter of a couple of weeks compared to the 1st company that came out. That was a matter of months.
He said he would talk to his boss and let me know because he didn't know what to do and I still haven't heard anything
Deborah - Webster, NY
I'm not at all pleased
Josh - Rochester, NY
Love the app to track the technician. He was on time, both times, was clean, and thorough!
Kim - Rochester, NY
10 out of 10
Jim H. - Rochester, NY
Repairman was professional, knowledgeable, and friendly. Made suggestions without being pushy. Would use Appliance Tech again.
Technician was great was great -second experience with him.
William - Fairport, NY
Would recommend this service company.
John - Hilton, NY
Great Service-Customer Service minded.
Denise - Geneva, NY
Dave was on time, informative, and efficient. I loved the on-line app to allow me to follow where he was before he got to me. He called and let me know when he was on his way. I will continue to use Appliance Tech because of all there reasons. They understand that your time is valuable. Oh and let me not forget the woman whom I talked to on the phone to verify my appointment. AWESOME.
Patrick - Palmyra, NY
Friendly knowledgeable staff.
Mark - Fairport, NY
friendly, knowledgeable,reliable and efficient
Deborah - Rochester, NY
very happy with their service,,, i will definitely use them again
First rate service
Matthew - Fairport, NY
Easy to track arrival time, friendly, fast service. Technician was professional and efficient.
Timothy - Rochester, NY
Repairman was polite and got it done quickly!
Julie - Rochester, NY
Evan did a fine job diagnosing and fixing the problem with the GE dishwasher, as well as the top of the clothes washer. I recommend him highly.
Jim - Rochester, NY
Very attentive to our needs and situation
Anne - Macedon, NY
Dave remembers us, is very capable and always goes above and beyond to take care of us.
Great job very professionall
George - Rochester, NY
Paul - Rochester, NY
David seemed to know the issue and communicated well.
Jr - Fairport, NY
Eleanor - Rochester, NY
Went above and beyond
Holly - Canandaigua, NY
Penelope - Rochester, NY
Excellent, professional appliance repair service!
Edward - Rochester, NY
David has god customer presence.
Ann - Geneva, NY
Dave was friendly and professional. He explained what was going on with my washing machine and answered all my questions. He fixed the problem and checked the machine to make sure there weren't any other problems. Highly recommended.
Tom - Fairport, NY
James - Rochester, NY
David called to tell us he was coming, arrived on time, brought in the necessary tools the first time, took apart the fridge like he could have done it blindfolded.Explained what he was doing, and why the problem happened, he was dressed in a professional uniform, could not have gone better!
Above and Beyond
Mary - Avon, NY
Dave has been here a couple of times this summer once for my washing machine, and today for my dishwasher. He is always courteous and professional, and he goes above and beyond just a service call by giving tips on how to make the machines work better for me and giving good maintenance tips.
Jack - North Chili, NY
Steve did a great job.
Here on time, evaluated the problem quickly.
Daniel - Webster, NY
David was very professional. I'm pleased that the problem was not his but I am sorry I had to pay a service call to find out.
Very good service
Marilyn - Penfield, NY
Dave was very helpful...my dryer still does not dry the laundry and I will take it up with the manufacturer. Dave was wonderful.
Nancy - Pittsford, NY
Great professional service!!!!
Sharon - East Rochester, NY
Edward - Rochester, NY
Chrystal - Geneva, NY
I had an awesome and great service
very helpful, job well done
Bill - Geneseo, NY
tec was very knowledgable
Elise - Rochester, NY
Bill - Macedon, NY
Ice Maker needed replacement, and Dave Long did an exceptional job replacing it!
Great service tech providing quality service
David - Hilton, NY
I have had many issues with my new KitchenAid refrigerator. Many of the services were performed by David Long. David is always polite and respectful. I am confident when I see David that he will figure out what is causing the problem and solve the issue. He is neat and thorough. He explains what the issue is and how to resolve it.
Tom - Irondequoit, NY
I was very happy with whole team at Appliance Tec. Starting with Jeff in the office. He was very polite. The response time for my service call was less than 30 minutes. The tech. Dave was great as well, very polite,clean and efficient. the repair took less than an hour and he replaced the bad part at no cost for the part. I only had to pay for the service call, which was very reasonable for a weekend service call. The freezer works perfectly. Thanks to all.
Peter - Fairport, NY
On time,polite ,a pleasant experience
Nice price, but couldn’t fix it
Emily - Rochester, NY
The tech I had was friendly but after looking at my refrigerator for five minutes, determined that he could not fix it and I should call GE. This is after I waited three days for an appointment, and now have to wait another three days for a GE repair man to come to my house, in addition to taking off work for two 1/2 days. It seems like they shouldn’t advertise appliance repair when they can’t repair appliances. At least he didn’t charge me.
Response from Appliance Tec:
We understand the frustration when this happens. It's probable that, somewhere along the line, you have been referred by an independent garage to a dealer that represents the manufacturer of your car. This is done when the garage is unable to repair the car for one or more of many possible reasons. In some cases there is no choice since the dealer has information that is not shared with independent garages. In other cases this is done purely in the best interest of the customer since the dealer that specializes in your brand may be better suited to solve your particular problem. This was the reason the tech took this course of action. It's easy to think that all appliances are the same but in reality they are not. We repair appliances all day and if one of our professional technicians refers a customer to an authorized servicer for that brand you can bet there was a good reason. We strive to give the best service we can and as strange as it may sound, sometimes referring to the company that is best suited to handle your product may just be that. This also works the other way. It is nearly a daily occurrence that we have customers referred to us by other servicers because we are Factory Certified for Whirlpool, Kitchenaid, Maytag and Jenn Air. Again, we don't like to ever let our customers down and we're sorry we did here. We also hope that the servicer that made the repair was able to get you up and running quickly. Thanks so much for your understanding!
Anne - Rochester, NY
Valve Replacement on Washer
Seamus - Rochester, NY
This was as professional and well done as I have ever experienced in a situation such as this. It was all inclusive from the initial service request call to the time Dave (the Tech) left. The tech was where there when he was expected, the part was available on time and the people were great to deal with.
Patricia - West Henrietta, NY
Prompt professional service and communication
Steve - Pittsford, NY
Our technician was very friendly and knowledgeable with our Whirlpool Duet washer. We will absolutely use Appliance Tec again.
great service! i also liked the fact i could tract my service guy!!
Mary - Clifton Springs, NY
Frank - Rochester, NY
The flapper door for the outlet from the icemaker wouldn't close properly causing warm air to enter the icemake in the freezer. Dave Long found the cause but needed a kit to fix it. He scheduled another trip and replaced the parts 2 days later. It wasn't cheap with the parts & labor but it was done quickly & solved the problem. Dave Long was professional & personable, would use the company again.
Service technician competent and personable
John - Farmington, NY
Service tech competent and personable
Kelly - Rush, NY
I really loved the fact that I didn’t have to wait around all day. I knew about when he would be coming and he even called me ahead of time. Great quick service also!
June - Ontario, NY
Marsha - Pittsford, NY
Dave was efficient and fixed the problem within thirty minutes.
Stephen - Webster, NY
Very pleasant, worked quickly
Colleen - Canandaigua, NY
Douglas - Rochester, NY
Dave replaced the magnetron in our three-years-old built-in (above stove) microwave.
Professional and knowledgeable
Carol - Rochester, NY
Martin - Rochester, NY
Shaiman was personable, competent, and professional. My only difficulty was that, although he did, indeed, correct the proximate problem, however, the underlying cause, which he analyzed as being a lint-clogged vent, he asserted was our responsibility. This was a surprise to me, since the vent line attaches to the dryer and needed to be disassembled, cleaned or replaced, and reassembled. As an educator this was not really my forte. Otherwise, his service was excellent.
Leslie - Geneva, NY
Susan - Ontario, NY
David - Hamlin, NY
Fixed the LED lights in refrigerator quickly and job was covered by warranty. No complaints here
Nancy - Rochester, NY
Steve was very nice and he got the job done quickly and efficiently, I am very pleased. Thank you Steve!!
John - Palmyra, NY
The tec rep was very helpful in understanding the concerns regarding the whirlpool unit and answered numerous questions that were presented.
Washing Machine Repair
Elizabeth - Rochester, NY
Kathleen - Webster, NY
Great and very fast service
Michael - Williamson, NY
The man who came to service our dryer was polite and respectful ..explain before he went ahead and fixed the dryer..very pleasant to work with..
Siddharth - Webster, NY
Great service! Quick and efficient!
Karis - Manchester, NY
Dave was friendly, knowledgeable, and informative.
Noury - Pittsford, NY
Kathleen - East Rochester, NY
Great service! Very helpful!
Maytag tech help
Daniel - Geneva, NY
Jennifer - Ontario, NY
Vicki - Penfield, NY
Steve was courteous and professional.
Grant - Rochester, NY
Carol - Honeoye Falls, NY
Dave was efficient, friendly, nice to my dog, explained stuff to me.
Kevin - Dansville, NY
He was very professional and courteous.
Richard - Rochester, NY
The repair tech was friendly, informative and solved the problem quickly
Paychex - Rochester, NY
Was great to get all the communications on arrival time.
Jean - Penfield, NY
Stuck with trash!
Milt - Canandaigua, NY
It took two trips to replace the door on the microwave oven;when the tech asked if I could take care of the box.He actually was telling me that he was leaving the door that he just replaced. Now, I have to go out of my way to dispose of the damaged door.
Response from Appliance Tec:
Generally, the old parts are left with the customer or are put in the customers trash bin for them. There should be not reason it can't go in the regular trash. But, of course, we would be glad to send a tech to pick up the old door and we'll dispose of it for you. We truly didn't intend the inconvenience. Please let us know by calling our office at 585-442-8690. Thanks!
Louie - Livonia, NY
Tech was knowledgeable, and professional.
Friendly Service...Bad Product?!?
Nicholas - Rochester, NY
The service guy was good. He came and took a look and said there was no issue. We tested it and it worked, why didn't it work last week when he wasn't in my home...IDK!?!?! Let's see how long it take for the dryer to stop working properly again....
Angelo - Rochester, NY
Rick - Rochester, NY
Super service. Nice customer interface.
Great fast service
David - Lima, NY
Dave the tech that was sent was very quick did a great job and got my washer back up and running
Great service and very helpful
Doug - Fairport, NY
David has been here twice to service our washing machine. Both times he has been helpful, knowledgeable and very friendly. We will recommend him to anyone who needs appliance repair!
Thomas - Rochester, NY
Friendly & knowledgeable
Amy - Webster, NY
Great service on site along with a follow up call to ask 1 more question
Bruce - Rochester, NY
Very speedy to schedule service knowledgeable tech very helpful
Richard - Dansville, NY
Patty - Rochester, NY
He did a great job and even came on a Saturday to finish the work because we could not be home during the week.
Great service & awesome price
Janet - Ontario, NY
I’ve had Dave twice. He’s knowledgeable & gave us some suggestions that was very helpful. Give him a big raise cause I want him to service us again & don’t want him to leave! I’ve had many service people residential & business. Never had a great experience until Dave!
We Worked It Out!!!
Jeffrey - Kendall, NY
After a couple of "hiccups" with our service call, it all came together! Thanks!
Sandra - Walworth, NY
Tech was very pleasant and didn’t waste anytime fixing the problem. VERY satisfied all around.
Frank - Rochester, NY
David gave us prompt, efficient, friendly service..
Veronica - Webster, NY
I love how this company values customers' time and lets you know when they are coming, and keeps you updated with email or however you choose.
Michelle - Farmington, NY
He arrived exactly when he said he would. He was very knowledgeable and went above and beyond my service call!
quick repair time
John - Manchester, NY
the technician, Dave was professional and very courteous. he took our problem seriously and responded by quickly resolving the problem(s)
Craig - Rochester, NY
Great service, awesome price, very good serviceman
Marilyn - Livonia, NY
Dave was very friendly and knew the dryer. Answered all my questions. I would always use appliance tec in the future.
Beth - Newark, NY
John - Webster, NY
Ann - Fairport, NY
Technician couldn’t have been nicer or more professional and knowledgeable!! Excellent service!!!
Mahon - Rochester, NY
They were knowledgeable and honest. Both times Appliance Tec has assisted me it has been a wonderful experience.
Excellent serice. Polite.
Diane - Pittsford, NY
Gina - Rochester, NY
Dave was awesome. I have referred him to family . I will use him again in the future. I am very pleased!
Vikki - Canandaigua, NY
John - Rochester, NY
Technician was very polite and willing to answer questions. He replaced a part and explained why and what he was replacing. Too soon to tell if the problem is solved, but I am pleased with the service so far.
Dave did a very good job at repairing the dryer and he was respectfull.
Robert - Shortsville, NY
Leon - Rochester, NY
Rescued with simple fix
Martha - Brockport, NY
Did not need a lot, only spin of dryer barrel counterclockwise, but that saved the day. Very professional.
Knew exactly what was wrong.
David - Webster, NY
Walked in and looked at freezer and knew exactly what was wrong and fixed it immediately.
Mary - Webster, NY
David was knowledgeable, very pleasant, and extremely efficient.
Susan - Bloomfield, NY
Dave Flint did a great job repairing the seal on our Whirlpool refrigerator. He was prompt and courteous and resolved the ice buildup problem to our satisfaction.
Kathy - Hilton, NY
Adam - Henrietta, NY
Kathleen - Honeoye Falls, NY
warranty. tech very helpful
Julie - Geneseo, NY
Steve is amazing. So happy with the prompt service he provided!
Nancy - Rochester, NY
Fixed the problem.
Elizabeth - Webster, NY
We appreciated how thorough he was and he informative.
Julie - Rochester, NY
Evan did a superb job diagnosing the dishwasher problem and fixing it. We are always happy to have him working at our house.
The tech was helpful and efficient and got the job done quickly with friendly needed advice.
Eleanor - Ontario, NY
I needed a new cover on the soap dispenser and he knew the problem and brought was was needed to fix it.
Connie - Hilton, NY
Shaman called in advance and provided an explanation of the service that was needed. He was courteous and professional...great service.
John - Webster, NY
Service tech did a great job, efficiently. Arrived promptly and was very considerate of the kitchen area around him. Left the work area spotless.
Susan - Lima, NY
Steve was on time, courteous and got right to work.
All the warranty parts were replaced very well and completed professionally.
Sally - Rochester, NY
Rod - Rochester, NY
Great job! Knew exactly what was wrong and fixed the first time.
Diane - Victor, NY
Dave was friendly and professional
Roberta - Pittsford, NY
Shaiman did a great job! Very personable young man.
Timely and Fast
Charla - Pittsford, NY
I have a warranty on my washer so I can't speak to price but the service call went great!
Excellent Tech from an excellent company
Dorsey - Rochester, NY
David Long is a first rate, top shelf, A number 1 service tech. I hope the company fully appreciates what a valuable employee they have in David
Patty - Hilton, NY
Brenda - Ontario, NY
David did a great job and was prompt and knowledgeable.
Dependable and Professional
John - Rochester, NY
Dave did a great job.
Emmy - Rochester, NY
I have been fortunate to have Steve M as our repair tech. He is courteous, extremely knowledgeable,most of all willing to share helpful hints regarding the appliance he is repairing.Steve takes special care not to mark the cabinetry which we appreciate.
Kelly - Shortsville, NY
I had already had a no show through a company that lowes said was coming. They said “I canceled” I did not. The new appt was made with appliance tec. I got updated info as to who to expect and when. I like that you can look online and see where your Tec is and an idea of when you will see them. Dave Flint was very professional. He came in and got right to work. Fixed it and cleaned up after himself. All within an hour. Nice conversation, too.
Sandra - Geneseo, NY
Very convenient and good quality.
Tom - Fairport, NY
Dale - Williamson, NY
Morgan - Penfield, NY
Another great experience with Evan!
Quick professional service
James - Ogden, NY
Mary - Geneva, NY
Knows what he is doing! Great service
Beverly - Livonia, NY
Elaine - Geneseo, NY
Good service. Quick. No mess. Polite technician.
Maragrita - Rochester, NY
Lauri - Rochester, NY
I was pleased with how quickly a technician was able to come out to my home and fix my problem. The price was reasonable.
Jon - Victor, NY
Barbara - Rochester, NY
Nice guy! Everything working fine now. Thanks
Great service and constant updates
Allan - Webster, NY
Very nice tech
Johanna - North Chili, NY
WASHER WHIRLPOOL MVWB835DW4 Replacing dispenser housing due to unit failing to dispense water to appropriate cup during cycle. Replaced housing. Ran test cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11165546 VALVE
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed new control . Went to test 77 in diagnostics defrost thermistor passes customer will monitor
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Temps good in freezer. Found crystallized frost/ice near evap fan. Ice seems watery and sticking in icemaker. Ordering fan and ice maker ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10128551 (evaporator fan motor)
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Replaced fuse and tested several times. Unit keeps activating motor on its own. Unit blew new fuse. Need control for self activation and motor for over current. WPW10235652 has been discontinued.
WASHER FRIGIDAIRE ATF8000FS1 Unit needs new bellow . Door swings to the left . Customer wants the doors to swing towards the wall . The washer door is not able to be changed . Customer wants to pay for the repair day of . Charged just service call ; ordrng 1 134728400 (bellows kit)
MICROWAVE MAYTAG MMV1174FZ3 Replaced control and tested. Unit functions properly.
DRYER FRIGIDAIRE AEQ8000FS0 Dryer door not staying closed . Door needs new hinge as the door is hanging . Moved the catch that was on the other side to the side that the door closes on . Door does stay closed better but is still hanging from hinge . Customer wants to pay for the repair day of . ; ordrng 1 137105100 (door hinge)
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit leaking. Following stored errors:F0E5 off balance loadFilled unit well above standard load volume and did not leak. Ran auto diagnostics and unit did not leak. Based on customer feedback ordering bellow gasket.; ordrng 1 W11314648 (Gasket)
DRYER WHIRLPOOL WED6620HW0 "Q1 no Q2 no Q3 no Unit vibrating during use. Disassembled unit. Verified cabinet and bulkhead components tightened down. Rollers spin freely. Blower housing clear of debris. Reassembled unit and condition improved however still vibrating. Ordering rollers and pulley.; ordrng 1 W10837240 (Pulley), dspstn on spec-tagged invntry: 2 349241T ROLLER-SUPPORT 2PK"
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Complaint of door not closing and poor dryer performance. Door was flipped by installers and door is not in line with cabinet. strike is damaged.Vent tested unit and unit tested poorly. Advised customer poor ventilation will affect dryer performance. Ran unit and verified heat is working properly. Advised Customer to service vent.; ordrng 2 WPW10362431 (Hinge)s and 1 WP3403431 (Strike)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker motor not powering on in diagnostics. Need icemaker. ; rqstng P&A on 1 W11294907 (icemaker)
RANGE WHIRLPOOL WFG525S0JZ0 Replaced panel for scratch on arrival.
DRYER MAYTAG MED6630HW1 Replacing console due to unit failing to respond to commands. Replaced console. Tested all buttons on console. Unit tested good
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of upper rack falling. Inspected and left adjuster has failed. Ordering upgraded adjuster assembly.No stored errors on machine. Service diagnostics cycle completed without issue.Verbal signature acknowledged.; ordrng 1 W10712395 (Adjuster assembly)
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Found foam inside drain hose at the cabinet by compressor. Used drill bit to remove foam until water came out of drain.
REFRIGERATOR MAYTAG MFW2055FRZ00 Found frost and ice behind evaporator fan causing warm temps in fresh food section. Removed frost. No gaps in liner and gasket is sealing. Ordering fan and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 WPW10464673 (motor-evap)
DRYER WHIRLPOOL MEDC465HW Found lint filter screen plugged causing no airflow that was causing long dry times. Removed lint. Informed customer to clean it after every dry. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
RANGE WHIRLPOOL WFC310S0AB0 Customer stating that Left front burner is failing to operate and also oven will not maintain temperature. Discovered that burner was causing issue. Replaced burner and tested. Burner tested good. Ran preheat of oven to 350. Discovered that unit needed to be calibrated. Calibrated unit up 10 degrees and checked temp again. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Q1 no Q2 no Q3 no Complaint of intermittent ice. Unit is currently making ice. Replacing ice maker to address intermittent ice.Once replaced ice maker called for water successfully. Advised 24 hours for ice.Verbal signature acknowledged
OVEN WHIRLPOOL MER8800DS1 Customer stating unit will not heat. Upon inspection discovered that element had broken causing issue. Replaced element and ran test preheat. Unit now heating as it should. Unit tested good
DRYER FRIGIDAIRE FASE7021NW0 Unit was flashing f63 code for heater testing open. Checked heater for continuity and heater tested good. Ensured all connections are correct and reassembled unit. Ran unit and could not replicate issue. Encouraged customer to run unit and contact if code appears again. If code appears again tech is recommending replacement of harness. (137476500) harness
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and tested for leaks. No leaks found. Left kick panel off for customer to inspect if unit is still leaking after cycle has ran. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced jazz board for unit not cooling . Tested unit . Tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
DRYER WHIRLPOOL GGW9250PW1 Q1 no Q2 no Q3 no Replaced UI. Tested unit and unit tested good.Verbal signature acknowledged
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Called techline SR 7728510071 . Wash pump is pulsing the entire time it tries to run . Voltage to the pump from control are jumping everywhere . Volt and hertz where the unit is plugged in is good . Tried a different outlet for unit was doing the same thing . Techline said customer service is going to contact the customer to get a replacement but a different machine . ; dspstn on spec-tagged invntry: 1 W11084121 SENSOR
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Found frost in freezer. Removed frost and tested fan and icemaker. Water under pantry drawer. Found icemaker in fresh food section leaking from clogged drain and froze air returns to fresh food section. Defrosted vents and tested ff icemaker. Im not defrosting and fan not powering on in diagnostics. Need thermostat and fan. Quoted 536.60 total 241870801241962601
RANGE KITCHENAID KFDC506JSS00 Replacing cooling fan due to unit producing buzzing noise while in operation. Replaced fan and tested unit. Could not replicate noise. Unit tested good
REFRIGERATOR AMANA ABB1922FEW Found the unit has not defrosted. The Evaporator was full of frost causing warm temps in fresh food section. Removed all frost and replaced control for no sending power to heater. Adjusted door that was rubbing on liner when being closed. The refigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Sr# 7728488483Tested unit and found no abnormal noises. Customer showed a video of buzzing noise. Found the wires to compressor were under copper line that was condensing when I tested in defrost. Possible moisture getting into lines. Moved line to prevent moisture on wires. Called tech line to document.
COOKTOP KITCHENAID KICU569XBL00 Replaced both power supply modules and user interface. Tested unit . Tested good.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced leds for no lights in freezer and side wall lights out in fresh food section. The lights tested good.
DRYER WHIRLPOOL WED7500GC0 Tested dryer . Unit tested good . No issues or error codes.
WASHER MAYTAG MLG22PDAWW1 Lock box was stuck in the unit and would not come out . Was able to get the lock box to release and made adjustments to the lock rod as it was spinning inside the box . Unit tested good..
DISHWASHER KITCHENAID KDFE104HBL1 Unit was not getting enough water to it . Unit water valve was not turned on all the way to get enough pressure to it . Opened valve and tested unit in diagnostics. Unit tested good . Gave tips on best usage . Customer instruct.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Q1 n. Q2 n. Q3 n. Light flickers and shorts out control. Found loose connection on light switch. Corrected and light no longer flickering.
RANGE WHIRLPOOL WFG505M0BS3 Cancel job
WASHER MAYTAG MVWX655DW1 Found debris in drain causing a lot of noise . Removed debris . Tested unit tested good .customer drain tube is to long and a lot of water finds its way back into the unit after draining . Advised customer to shorten drain hose and put a check valve in between the original drain hose and the extension so water does not find its way back into machine . Calibrated and tested in auto diagnostics. Unit tested good.
REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .
WASHER MAYTAG MHW6630HW0 Customer stated unit is still flashing f8e1 code for low flow. Called techline SR:7728489629 techline recommended replacement of water valves. Replaced valves and tested unit. Both valves actuating as they should. Unit tested good
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n. Q3 n. Unit spinning off balance and loud screeching noise. Removed belt and spun unit by hand to verify screeching is from gearcase. Off balance due to wash basket. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
REFRIGERATOR MAYTAG MFW2055FRZ00 Units door is not closing properly causing large amount of moisture to build up in freezer. Discovered rails are causing issue. rails will need to be replaced. Ordering rails ; ordrng 1 WPW10397635 (FREEZER RAIL RIGHT ) and 1 WPW10397636 (FREEZER RAIL LEFT )
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
REFRIGERATOR MAYTAG AFD2535FES Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Compressor didn't turn on after cycling it in diagnostics. Replaced start device and compressor started running. Used start device from kit. ; used 1 8201786 (RELAY-OVERLOAD) from stock
RANGE KITCHENAID KSDG950ESS2 Customer stating that unit is not operating down draft fan on high setting. Checked for error codes. No codes present. Lower setting for fan is operating as it should but when selecting high setting relay is clicking on board but fan will not run. Ordering control and blower fan ; ordrng 1 W10915031 (CONSOLE ) and 1 W10921431 (DOWNDRAFT FAN ) and 1 W11100513 (CONTROL )
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced UI and ACU. Tested unit and unit tested good.
DISHWASHER KITCHENAID KDTE104DSS1 Removed screws that hold dishwasher in place and readjusted unit.
DISHWASHER WHIRLPOOL MDB4949SDH3 Q1 no Q2 no Q3 no Complaint of leak from lower right hand side of door. Ran unit and leak starts early in wash cycle. Water coming through tub plug on right hand side. Water is getting past gasket and into mounting plug. This area should otherwise be dry space. Ordering new gasket. Customer paid parts and service. Quoted $35.65 for labor.Verbal signature acknowledged.; ordrng 1 W11177741 (Gasket)
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Customer stated unit was not producing ice. Upon inspection discovered that line was frozen and also Ice maker motor was seized. Replaced ice maker and also thawed line. Installed new ice maker and cycled unit. Unit filled as it should. Ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
WASHER WHIRLPOOL MVWX655DW0 Replaced washplate and calibrated successfully.
REFRIGERATOR GE PWE23KMKFES Ordering control for not sending power to defrost heater. Defrosted freezer and the unit is cooling at the moment. ; ordrng 1 WR55X30806 (CONTROL)
DRYER MAYTAG MGDB835DC4 Customer stated that unit was not heating. Discovered that thermal cut off had tested open causing issue. Replaced fuse and tested unit. Unit tested good ; used 1 279816 (CUTOFF-THERMAL) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 no Q2 no Q3 no Complaint of loud ice and customer handed over a part of ice dispenser door that fell out. Dispenser door comes with assembly. Ordering new assembly.; ordrng 1 WPW10353552
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Q1 n. Q2 n. Q3 n. Defrost drain clogged causing vent to freeze to fresh food section defrosted drain and vent. Unit functions properly.
DISHWASHER MAYTAG MDB6000AWA Customer stating unit will not run due to door not acknowledging when latch is shut. Discovered that switch inside handle is failing causing issue. Replaced switches and handle and tested unit. Tested unit. Unit tested good
DRYER AMANA NDE7800AYW Customer stating that unit is burning items inside unit. Dryer is running too hot. Checked all fuses and thermostats and discovered that cycling thermostat is causing issue. Ordering cycling thermostat ; ordrng 1 WP37001136 (CYCLING THERMOSTAT ) and 1 WP61623 (HEATER TSTAT)
DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.
FREEZER MAYTAG MZF34X16DW01 Q1 n. Q2 n. Q3 n. Freezer not defrosting since last visit. Tested heater in diagnostics and it turned on. Need evap thermistor. Atec warranty labor. ; ordrng 1 WPW10383615 (thermistor)
DISHWASHER KENMORE 66514529N611 Found bottom spray arm not connected properly causing leak. The middle spray arm is not turning but getting good water flow. Customer is going to order and put in. Tie strapped front right wheel to adjuster.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Found die drier was leaking causing no cool in freezer. Replaced drier and recharged.
WASHER WHIRLPOOL WTW5000DW3 Customer stating that unit is moving around room while in spin. Checked for error codes. No codes present. Ran diagnostic cycle. During spin portion of diagnostic cycle could tell unit was not spinning correctly. Discovered that suspension bar in left front wasnt fully seated on tub causing issue. Reseated bar and ran unit again. Unit now spinning as it should. Unit tested good
REFRIGERATOR KITCHENAID KRBL109ESS01 "Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Damper closed, shows open in diagnostics. Tapped motor and damper began functioning. Need damper control. ; ordrng 1 WPW10594330 (control)"
WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.
DRYER WHIRLPOOL WED4815EW1 All components tested good on dryer had no heat . Vent was good and clear . Called techline SR 77284955330 did some steps and found that there was not voltage coming from motor to heater . Found the connector on the motor was tight but one of the terminals was loose and not getting a good connection. Found little weld marks from on motor connector section . Tightened connector on wire harness and tested unit .shortened dryer vent so that it was going straight . Unit tested good.
WASHER MAYTAG MVWB835DW1 Found and obstruction in drain line from outer tub to pump causing long fill. Removed and tested. Found bearing is starting to go in pump. Ordering pump. ; ordrng 1 W10876600 (drain pump)
DRYER GE DHDSR46EG6WW "Q1 no Q2 no Q3 no Complaint of knob falling off heat selector. Unable to put back on. Inspected heat selector and selector switch had fallen behind panel with the stem still intact. Plastic on inside of panel that switch would mount to is broken. Due to cost of repair, customer opting to not replace panel. Using electrical tape placed switch in correct position on panel.placed knob back on stem. Tested unit alternating between heat options and unit tested good.Verbal signature acknowledged"
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Replaced ice maker . . Ice maker cycled .tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control would not respond to changes . Tried to get into diagnostics it would not . Would not go into program settings. Replace jazzboard . Unit tested good . ; used 1 W10503278 (
WASHER KENMORE 110.2002201 Replacing suspension due to unit consistently moving around while in high spin. Replaced suspension and leveled unit. Ran test cycle. Unit tested good
WASHER WHIRLPOOL WTW5000DW3 Replaced control and calibrated. Ran drain and spin cycle successfully
REFRIGERATOR MAYTAG MFW2055FRZ00 "QQ n. Q2 n. Q3 n. Unit not defrosting. Defrosted evap and tested diagnostics. Fan, damper, thermistor passed. Found door not sealing on freezer causing frost buildup. Corrected door gasket. Customer is to monitor if problem persists replace freezer evap thermistor"
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Replaced kick panel.
DISHWASHER WHIRLPOOL KUDS02FRSS1 Replaced pump and hose for leak in hoss and not draining.
REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced bi metal and main co tool for persistently no defrosting.
REFRIGERATOR MAYTAG MBF1958FEZ01 Sr#7728471439 found the sealed system contaminated and is unrepairable. Called tech line to document.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced heater for smell during dry cycle. The heater tested good
REFRIGERATOR WHIRLPOOL JFC2089BEM Found water line in water valve was not seated all the way causing leak. Tightened connection and tested. Tested good.
WASHER MAYTAG MVWC565FW0 Customer stating that they are smelling a burning smell coming from unit while in spin. Checked for codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Discovered that gear case is beginning to leak small amount of oil. This is causing smell. Explained to customer that gear case is leaking a small amount of oil. Correct repair is to replace gear case. Customer does not want to replace gear case at this time. Cleaned oil from bottom of gear case and belt and pulley. Unit tested good otherwise.
REFRIGERATOR MAYTAG MRT1183SFFM Unit is not cooling due to the low side leak coming from the evaporator. Quoted customer for evaporator and drier. Customer denied repair and is going to replace
WASHER WHIRLPOOL WTW6200VW0 Customer stated that unit is very loud while in spin. Discovered that upper bearing is failing causing issue. Used bearing kit and replaced both bearings and drive shaft. Ran diagnostic cycle. Ran test spin cycle. Unit tested good
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Replaced optics after retesting and removing power. Optics tested good after installation. Leveled right hand door toMatch left door. Customer to monitor for ice after 24 hours
REFRIGERATOR FRIGIDAIRE FGHN2866PF1 Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Defrost drain clogged. Complaint of ticking noise from icemaker. Defrosted drain and tested icemaker. Could not find issue with icemaker.
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced soap dispenser for broken door and customer stated the rinse agent did not stay in dispenser. The complaint was not drying. Informed customer to run hot water at sink and use all high heat settings on dishwasher. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR , used 1 W10861000 (DISPENSER) from stock"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stating that unit is intermittently dripping water through Ice dispenser. Sometimes Ice will for into big block. Inspected door seal and ice chute seal both seals pass visual inspection. Called techline. Spoke with techline agent about issue. Techline agent suggested replacing separator due to seal on ice chute potentially causing issue. Ordering separator ; ordrng 1 W10577864 (SEPERATOR)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Replaced valve. Tested unit and unit tested good. Verbal signature acknowledged.
DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Replaced element. Note element obtained from a damaged tub received from whirlpool intended for another job. Customer advised and customer ok with moving forward with repair. This part is covered with standard 1 year warranty. Customer to be refunded $30 for part.I Cleaned up bacteria build up off internal parts of sump. Tested unit via diagnostics. Unit tested good.Verbal signature acknowledged.
DRYER WHIRLPOOL MED6000XG0 Customer stated unit was not heating. Upon inspection discovered that heating coil tested open. Coil will need to be replaced. Ordering heating coil. Quoted J13 for labor ; ordrng 1 WP8544771 (HEATER )
WASHER MAYTAG MVWB765FW1 "Replaced harness, agitator,rotor , stator , clutch . Calibrated unit and ran auto diagnostics multiple times . Unit tested good ."
REFRIGERATOR GE GNS23GSHBFSS Replaced water valve to the refrigerator and the valve on the refrigerator. Tested unit .tested good .; dspstn on spec-tagged invntry: 1 WP43783923 NON-SELF VALVE
RANGE KITCHENAID KFEG500ESS3 "Main wire harness to unit was burned . Ordering harness . Customer will pick up new cord . ; ordrng 1 W11188432 (harns-wire), dspstn on spec-tagged invntry: 1 WPPT520 CORD 4' 50A 3W and 1 WPW10245259 BLOCK"
REFRIGERATOR JENN AIR JFFCC72EFP02 "Ice in the ice tray turns into a solid piece just on the bottom of the ice bin not the top . Checked freezer temps freezer is -8 and 35 in fresh food section .fresh food is set to 33 changed to recommend . Called techline SR 7728295848 . Techline said to replace separator and door motor . After looking found fill tube water was curling around the tube when it came out causing it to spray on the wall sometimes. Made some adjustments to fill tube . Water is now flowing down as expected if problem persists order ice door separator W11048097 , ice door motor W11189145 and water valve inside the cabinet W11194380; rqstng P&A on 1 W11048097 (door-ice) and 1 W11189145 (door-ice) and 1 W11194380 (valve)"
MICROWAVE KITCHENAID KMHS120ESS6 "Unit is not heating due to an open magnetron. Ordering magnetron and controls ; ordrng 1 W10818686 (Magnetron) and 1 W11182110 (Control) and 1 W10891019 (Touch pad), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
DRYER MAYTAG MED5630HW1 Customer canceled appointment.
WASHER WHIRLPOOL WTW5000DW1 Customer stating that the unit gets sticking in the spin cycle. Unit testing good in diagnostics. Ran a slinncycleAfter calibration. The spin and lid lock lights were shutting off and coming back on by themselves. Documented with Techline. Quoted for control. Sr7728471041 customer denied repair. Control is W11116590 if they change their mind
REFRIGERATOR MAYTAG MFI2570FEZ07 Q1 n. Q2 n. Q3 n. Unit not making ice. Found ice stuck in between icemaker and bail arm. Removed ice and unit cycled properly. If problem persists replace icemaker
RANGE WHIRLPOOL WFG505M0BS3 Unit not heating in bake cycle. Replaced control and retested. Oven ignited two separate times. Customer is to monitor.
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced ACU. Ran unit on normal dry setting with auto dry. Cycled completed in 7 minutes with no garments. Ran unit on timed dry for 20 minutes on high heat. Error did not present itself. Found service pointer concerning this issue. Service pointer advises open inlet thermistor will cause issue. Tested replacement inlet thermistor and thermistor tested open. Replacement thermistor defective. Stock thermistor still reading valid. return with new console W11314471 and inlet thermistor W11396709 per service pointer ; ordrng 1 W11314471 and 1 W11396709
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Complaint of leaking water. Customer showed picture of leak in front of machine. Filled unit with water to see if standing water would defeat gasket. As water level reached door level water started to drip out front of door. Ordering new bellow gasket. Note stacked unit.; ordrng 1 W11314648 (Bellow)
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Replaced switch. Tested unit and unit dispenses. Ice was coming out crushed only. Removed ice bucket and removed frost/ice build up in ice chute. Retested unit and unit tested good.Verbal signature acknowledged
REFRIGERATOR KITCHENAID KBFO42FSX00 Parts are incorrect. Rails are about 2 inches longer than original and won't allow door to close. Reordering parts; ordrng 2 WP2320616 (slide)s
REFRIGERATOR MAYTAG MFI2570FEZ06 Q1 n. Q2 n. Q3 n. Unit froze entire left side of fridge. Customer has temp set to 40 and temp is 32. Verified damper is functioning. Need UI. Left part with customer. ; ordrng 1 W11269232 (panel-ui)
DRYER WHIRLPOOL WED7300DW1 Customer is stating that unit is leaking from door and is shutting off before cycle is finished. Spoke with customer about issue she is experiencing. Discovered that unit itself is functioning as it should. Customer is stating that while using steam refresh setting unit will leak. Discovered that customer is not steaming large enough load causing issue. Steam valve is continually running and spraying door and eventually dripping onto floor. Explained to customer that Bulky/Sheets setting will run steam valve for a longer period of time than needed. Advised customer to use causal setting for Better results. Also spoke with customer about cycle selection. Explained that certain cycles operate off of the moisture sensor. If items are not passing sensor consistently this will cause time to change. Explained to customer timed dry setting does not operate off sensor and will yield best results.
DRYER WHIRLPOOL WGD4616FW1 Q1 no Q2 no Q3 no Inspected timer knob. Cap was a little off of stem however the movement of the stem is standard. Timer knob wiggles more than customers previous model. Explained this model the timer is not fasted to the console in the same manner and has more wiggle.
WASHER WHIRLPOOL WHD5090GW0 Customer stated that units lower lint screen needs to be replaced. Customer also would like lint screen area vacuumed prior to replacement. Ordering lower screen ; ordrng 1 W11382898 (FILTER )
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Unit is running . Compressor is running and has frost pattern . Customer is finding the unit getting down to temp but then will climb after a while . Found drain tube was not connected to drain pan . Reinstalled and zip tied drain tube . Defrost timer is working . Unit needs thermostat 5304513033; ordrng 1 5304513033 (Cold Control)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Unit has an intermittent defrost issue. Defrost thermistor testing good in diagnostics. Control energizing heater. Ordering control, harnesses, thermistor , and UI. Door has a dent. Ordering door ; ordrng 1 W11265217 (Control) and 1 W11396386 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11214887 (UI) and 1 W11218400 (Harness), rqstng P&A on 1 LW10913113 (Door)"
REFRIGERATOR WHIRLPOOL MRT118FFFE04 Q1 n. Q2 n. Q3 n. Door moves so stop grinds against hinge. Need stop and pin. ; ordrng 1 W11026307 (hinge-pin) and 1 W11402852 (STOP)
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door gasket deformed after last visit and is allowing air infiltration. Door is warped and not contacting cabinet square. Need door. ; ordrng 1 LW10599404 (dor-fip)
WASHER WHIRLPOOL MVWC416F0 Found pulley on motor broken. Ordering motor. Motor covered under part warranty. ; ordrng 1 W10832724 (drive motor)
DISHWASHER KITCHENAID KUDS35FXSS5 "Customer stating that unit is leaking water while draining. Upon inspection discovered that drain loop extension has large hole in hose causing issue. Ordering extension; ordrng 1 8269144A (DRAIN HOSE EXT ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
RANGE GE JGB760SEF2SS Customer stating they had RGE out for possible leak. Discovered that unit was leaking. Tested unit and discovered that leak is coming from regulator. Regulator will need to be replaced. Ordering regulator. Quoted $106.75 for labor ; ordrng 1 WB21X21506 (VALVE ASSEMBLY )
REFRIGERATOR KITCHENAID KRFF507HPS00 Icemaker not working after repair. Tested icemaker in diagnostics and motor not rotating. Checked connections. 118v to icemaker new icemaker defective. Called tech line for smoke in ff liner. Ref 7728452726; ordrng 1 W11294907 (icemaker)
MICROWAVE MAYTAG MMV1174FZ3 "Q1 n. Q2 n. Q3 n. Unit blew bulb and not powering on after bulb was replaced. Installed bulb and light socket. Unit still not functioning. Old socket shorted against microwave cabinet and took out control board. Need control. ; ordrng 1 W11110847 (cntrl-elec), dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W10210871 SOCKET"
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of no fill.No stored errors. Drain pump will run at start of wash cycle and even diagnostics when testing valves. Pressure hose is intact. 5 DCV to pressure switch.Called techline to advise.SR7728453010 advised to replace ACU. Relay on board is stuck on causing drain pump to run all the time. Ordering new drain pump due to drain pump noise during operation. Issue causing drain pump to run beyond intended timeframes. Note stacked unit.; ordrng 1 W11322879 (ACU) and 1 W11319789 (Drain pump)
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s
REFRIGERATOR KITCHENAID KRMF706ESS00 The freezer compartment was not defrosting again defrosted coil and documented with Techline ordering high-voltage control. Selling customer control at cost due to ATEC warranty. ; ordrng 1 WPW10675033 (HV control)
DRYER AMANA NED4655EW1 Q1 n. Q2 n. Q3 n. Dryer not heating. Found tco blown. Replaced tco and verified unit is heating. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced float switch and tested. Unit started wash cycle successfully
REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer door gasket loose. Complaint of food freezing in fresh food section. Reinstalled door gasket and tested. Door is sealing properly. Customer is to monitor if problem persists replace LW10680728
WASHER WHIRLPOOL MVWB835DW4 Dispenser is filling fabric softener cup when it should be actuating detergent cup. When testing unit in diagnostic unit tests good. Ordering water valve and dispenser housing. ; ordrng 1 W11165546 (WATER VALV E) and 1 W11172234 (DISPENSER )
VAN FORD TRANSIT CONNECT Dropped off van
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer door . Will pop open closing . Ordering both left and right rails . Customer showed me video of door popping open after it closes .; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 no Q2 no Q3 no Replaced spray arm, dispenser, vent and vent gasket. Tested unit via normal wash cycle. Ran unit for several minutes. No leaks occurred. Customer will continue to monitor.Verbal signature acknowledged."
DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Unable to uninstall machine to make repair. Left part with customer. Customer will uninstall unit for return visit.; schdld next appmnt for 8/10 MON !
DISHWASHER GE GDF620HSJ2SS Replacing user interface due to keypad not responding to commands. Replaced key pad and tested unit. Unit tested good
WASHER MAYTAG MVWB450WQ2 Replaced bearing for loud operation. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
DRYER MAYTAG MED6630HW1 Console is acting very erratic will not respond to commands. Cannot get unit into diagnostic mode. Console will need to be replaced ; ordrng 1 W11397843 (CONSOLE (WHITE) )
DISHWASHER MAYTAG MDB7749AWB1 Replaced ui for start and cancel not working on ui. The dishwasher tests good
REFRIGERATOR KITCHENAID KBSN608ESS01 Replaced main control as per manufacturer instructions for warm temps in fresh food section
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced water valve for shorted valve on the ice side. The valve tested good
REFRIGERATOR GE CYE23TSDCSS Fresh food section over freezing . Tested thermistors in diagnostics.Unit has error codes for fresh food evap . Called G.E. techline 04232636 . Techline suggested replaced main control and fresh food evap . User interface button is broken customer . Customer will think about repair ; rqstng P&A on 1 WR60X26866 (fan dc ff evap) and 1 WR55X30806 (Main control) and 1 WR17X27132 (display asm ss)
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 "Q1 no Q2 no Q3 no Complaint of no cool. Plugged in unit and unit did not start up for several minutes. Removed start device and confirmed 120 VAC to start device. Plugged device in and compressor did start after a few minutes. Checked resistance of motor windings and measured no resistance from lower right to top, 31 ohms from lower left to top and 12 ohms between left and right. Compressor needs to be replaced. While compressor was running observed frost pattern fill entire evaporator. Evap fan never spun. Measured 120VAC from control to connect to evap fan. Needs evaporator fan.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10464673 (Evap fan) and 1 W10913906 (Process tubes) and 1 WPW1143759 (Dye dryer) and 1 876765 (Copper tubes)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced the evaporator and compressorDue to poor cooling. Unit tested good
WASHER WHIRLPOOL WTW500DW Q1 no q2 no q3 no Re attached front right hand leg. Calibrated unit. VerbalSignature
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced compressor for not starting and not cooling. The refigerator tests good
DRYER WHIRLPOOL WED7500GC0 Q1 n. Q2 n. Q3 n. Door won't close. Replaced catch and adjusted striker. Unit functions properly.
DISHWASHER MAYTAG MDB8989SHZ0 Q1 no Q2 no Q3 no Replaced control board. Started wash cycle and wash motor did turn on. Unit tested good. Verbal signature acknowledged.
RANGE WHIRLPOOL WFG550S0HV1 "Front of door is falling off and allowing heat from the oven to pass through front of oven door will need toBe replaced. Req. auth for front panel; rqstng P&A on 1 W11247684 (Door), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced control board . Ohm out thermistors were with range of temperatures in fresh food and freezer . 29 in fresh food . Unit has good frost pattern . Checked all gaskets and made sure they were sealing tight . Damper is opening and closing as it should .. Customer will monitor. Need to call techline if problem persists
REFRIGERATOR GE FFHT1814TWO Unit short cycles. Thermostat has a dead spot and intermittently turns compressor on and off within a few seconds. Need control box; rqstng P&A on 1 5304507171 (control box)
DRYER MAYTAG MGD6630HW0 Customer stating unit is producing same rattling hose as before. Discovered that bracket for heater and motor bracket are both loose causing rattling. Tightened screws for brackets and ran unit. Unit was still slightly rattling. Adjusted brackets and ran unit again. Unit is producing much less noise now. Unit tested good. Customer called manufacturer while tech was in home and received a P&L authorization. Updated Authorization code is listed below Updated Authorization code MRLOQ00APL1
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s
RANGE WHIRLPOOL WFG505M0BW2 Replaced all burner tubes and tested. Unit functions properly.
OVEN KITCHENAID KEBS277SSS0 Replaced broiler element for being open . Tested unit up to 350 . Tested good .
WASHER MAYTAG MVWB855DW1 Customer stated that unit will not respond to commands. Upon inspection checked for error codes. Unit displaying code f6e2 for UI and ACU failing to communicate. Console will need to be replaced. Quoted customer to replaced console. Customer does not want to proceed due to cost of repair. Collecting service call fee
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Checked temperatures in freezer was -3 set for -5 . Temps are good . Fresh food is set to 38 Was 39 . Unit tested good . Customer instruct on unit .
WASHER WHIRLPOOL GHW9400PW2 Customer stating that unit is producing squealing noise while in spin. Upon inspection discovered that noise is coming from rear tub bearing. Rear tub with bearing is only sold as one piece. Quoted customer for repair....W10772618 (Outer Tub) $275.00WP8181673 (Tub Gasket) $20.00S&H $ 50.00Labor $269.75(+ Tax) Customer is going to consider repair and contact office if they would like to proceed. Collecting service call fee
REFRIGERATOR AMANA AFD2535DEQ Freezer has defrost problem. Evap fan working . Heater works so bi metal is good .needs jazz board . . Replaced board and defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
REFRIGERATOR WHIRLPOOL WRF540CWBW00 Switch inside ice maker is not turning it off when its full and bail arm keeps falling out . Fill tube was frozen defrosted fill tube and Replaced ice maker . Cycled ice maker . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
WASHER MAYTAG MHW5630HW0 Customer stating unit was producing noise that they have never heard unit make before. Checked for error codes. No codes present. Ran diagnostic cycle. Could hear a clicking sounds coming from rear of unit. Discovered that right rear shock absorber was not fully clicked into place on tub. Reattached shock and ran unit on high spin. Could not replicate issue after doing so. Customer to run load and report back if noise persists
WASHER MAYTAG MVW6230HW0 F0E2 over suds error code called techline SR 7728458373 . Customer is using seventh generation soap . Techline said that they need to use a very small amount if they do use that soap as it will cause the suds . Ran diagnostics tests unit tested good. Calibrated unit . Running clean wash cycle .
DRYER KENMORE 110.6991299 Replacing motor and blower due motor overheating while unit is running. Replaced both parts. Tested unit. Unit tested good
WASHER KENMORE 11020702990 Customer stated that unit would not agitate. Discovered that dog agit teeth are stripped causing issue. Replaced dog agits and tested unit. Tested unit. Unit now agitating as it should. Unit tested good; dspstn on spec-tagged invntry: 1 80040 DOG 4PK
DRYER WHIRLPOOL MED6630HC0 ReplacedMotor and blower due to noise. Found that the receptacle is wired incorrectly causing 240 volts to go to the motor. The receptacle will have to be repaired before use.
REFRIGERATOR MAYTAG MFF2258VEM8 Replaced evaporator fan motor for dead motor and not cooling in fresh food section. The refigerator tests good
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Q1 no Q2 no Q3 no Complaint of humidity control lever being broken during installation. Inspected and slide for lower left drawer is broken. Replaced slide. Tested unit and unit tested good.Verbal signature acknowledged
WASHER MAYTAG MVWC300XW1 "Customer stating unit will not spin. Upon inspection discovered basket speed fault error code. Ran tachometer verification test to observe speed sensor. Discovered speed sensor is failing causing issue. Replaced actuator. Tested unit. Unit now spinning as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING , used 1 WPW10006355 (ACTUATOR) from stock"
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced fresh food section light for flickering and freezer light for shorted light. The refigerator tests good
RANGE WHIRLPOOL WFG515S0JS0 Customer stating that right front burner is not lighting correctly. Discovered that ignitor was causing issue. Replaced burner head with ignitor. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF
DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of unit not drying in sensor dry. Complaint of unit tripping breaker on timed dry. Ran unit in timed dry on high heat and unit heats. Ran for several minutes on timed dry and breaker did not trip. As unit runs heat is cycling on and off. Vent tested unit and unit tested poorly. Poor venting will cause poor dryer performance. Advised customer service venting; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 WP3392519 FUSE-THERMAL
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Q1 no Q2 no Q3 no Complaint of icemaker making too much ice. Inspected bale arm and bale arm had fallen out of place. Reinstalled bale arm and steamed ice out of cabinet. Verbal signature acknowledged
WASHER MAYTAG MVWB835DW0 Replacing console due to original console failing to respond to commands. Replaced console and tested unit. Unit now operating as it should. Unit tested good
MICROWAVE FRIGIDAIRE FGMV176NTF Customer canceled did not give aReason