We serviced a
WHIRLPOOL DRYER
Model WED4616FW
Near Rochester, NY 14620
Steve
Job Details: 09/27/2021
154 - 134 128 - 151123 - 145 124- 147Tested the temps in dryer and they are within range the dryer is testing good. Tested vent with =ent tester and it tests good. The dryer ice maker cycling temps properly. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
JENN AIR REFRIGERATOR
Model JCD2595WEK00
Near Brighton, NY 14610
Steve
Job Details: 09/27/2021
Replaced dispenser control and motor for not opening door flapper for ice dispenser. The ice dispenser tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYH04
Near Rochester, NY 14622
James
Job Details: 09/27/2021
"Rh door bottom broken off due to worn cam. Door is contacting metal hinge. Need cam and door. Door handles chipped. Customer paid for parts. Paid in full. ; rqstng P&A on 1 LW10353181 (Door) and 1 WPW10470155 (Closer), ordrng 2 W11459378 (Handle)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14626
James
Job Details: 09/27/2021
Replaced valve and cam. Calibrated and ran diagnostics cycle successfully. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Penfield, NY 14580
Dave
Job Details: 09/27/2021
Noticed customer using aftermarket filter. Was able to insert filter and close filter housing door but the door pops open when getting water out of dispenser. Advised customer to purchase name brand filter. If customer buys name brand filter and problem persists. Order filter housing W10394053. Customer noticed some freezing in fresh food section. Noticed shelving was not stacked in proper location possibly causing freezing. Also set fresh food temp to 38. Was set at 36.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Fairport, NY 14450
Dave
Job Details: 09/27/2021
"Checked power going to ice maker, is receiving 120volts. Cycled ice maker did not call for water. Jumped water valve on ice maker and water valve sent water to ice maker. Needs new ice maker. Ordering ice maker. ; ordrng 1 W10882923 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Pittsford, NY 14534
Dave
Job Details: 09/27/2021
"Water wont dispense. Removed water filter to relieve pressure in system still not working. Tested power going to water valve, is receiving 120volts. Checked valve for water line in basement. Valve is open and water is getting it water valve on unit. Per service pointer W11394954A going to order supply line kit W10786952 and ordering new water valve. Recommend replacing braided steel line going to unit from basement. ; ordrng 1 W10786952 (valve) and 1 W11312191 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Victor, NY 14564
Dave
Job Details: 09/27/2021
"F9E2, f9e1, drain problem error codes. Found drain house connection to tub was twisted causing a kinked line and poor water flow when attempting to drain. Fixed hose connection so water flow is much better. Tested in auto diagnostics, unit is draining well. Found wire connection to soap dispenser was loose. Pushed connector in all the way so connection is secure. Tested in auto diagnostics and dispenser opened as it should. Unit tested good. Heater is working."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Canandaigua, NY 14424
Dave
Job Details: 09/27/2021
Unit not draining. Ohmed out drain pump it was out of spec. Needs drain pump. Replaced drain pump. Tested unit in auto diagnostics. Unit tested good. Its draining. Heater is working. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Canandaigua, NY 14424
Dave
Job Details: 09/27/2021
"Replaced rollers, tensioner pulley and belt on unit. Tested unit. Unit tested good."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near North Chili, NY 14514
Evan
Job Details: 09/14/2021
Replacing parts listed due to unit failing to respond to commands. Replaced parts and attempted to run test cycle. Unit will not run drain pump. Pump is receiving proper voltage but wont run to remove water. Ordering drain pump ; ordrng 1 W11399437 (Pump)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
Evan
Job Details: 09/14/2021
Attempted to replace 3rd level tub rack but tech is missing rack clips that attach rack to tub. Ordering clips ; ordrng 2 W11545286 (Tub nut)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dansville, NY 14437
Dave
Job Details: 09/14/2021
Wash had motor fault error . Found unit had nidec actuator. W11531483 Service pointer. Replaced actuator with wpw10006355 calibrated unit and ran auto diagnostics. Unit tested good .; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV01
Near Victor, NY 14564
Dave
Job Details: 09/14/2021
Replaced evaporator fan motor . Tested unit . Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Victor, NY 14564
Dave
Job Details: 09/14/2021
Found water filter door had fallen off . Nothing was broken was able to get the door back on and filter does come out . . Customer asked about the crisper drawer part number W11162443. Unit tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Hilton, NY 14468
David
Job Details: 09/14/2021
Replaced sump and inlet valve. Tested unit in garage with water and power. Unit tested ok.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS378SSS05
Near Fairport, NY 14450
Dave
Job Details: 09/14/2021
Unit not powering on . Pulled unit out and went into power box checked power only had 120 in L1 . L2 had 0 . Checked breakers they were both on found breaker was charred. Cleaned connections unit is now working but customer needs to contact electrician.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Mount Morris, NY 14510
Steve
Job Details: 09/14/2021
Replaced control for erratic operation and lid not unlocking. The washer tested good in diagnostics and calibrated washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Geneseo, NY 14454
Steve
Job Details: 09/14/2021
Replaced damper motor for loud operation. The refrigerator tests good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Livonia, NY 14487
Steve
Job Details: 09/14/2021
Found heater is open causing no dry . Ordering heater. ; ordrng 1 W10518394 (Heater) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Penfield, NY 14526
Dave
Job Details: 09/14/2021
Fresh food drain tube was plugged . Ice building up underneath the drawer . Cleared drain tube and defrosted Freshfood evap . Foil taped and zip tied evap thermistor in correct location. Screwed the drain pan down the keep water flowing to the right . Added screws to the evap cover . Changed defrost mode from adaptive to basic .. unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Canandaigua, NY 14424
Steve
Job Details: 09/14/2021
Replaced main control for persistent alarm going off. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10846758 CNTRL- ELEC
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near Brockport, NY 14420
David
Job Details: 09/14/2021
Dishwasher will not run because it has a stuck key. Ordering console ; ordrng 1 WPW10250008 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYE4
Near Penfield, NY 14526
Dave
Job Details: 09/14/2021
Fresh food drain tube was plugged . Ice building up underneath the drawer . Cleared drain tube and defrosted Freshfood evap . Foil taped and zip tied evap thermistor in correct location. Screwed the drain pan down the keep water flowing to the right . Added screws to the evap cover . Changed defrost mode from adaptive to basic .. unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Spencerport, NY 14559
David
Job Details: 09/14/2021
Found unit in drain lockout. Verified pump and trap were clear. Checked pressure hoses for cracks or kinks. Ran unit in diagnostics. Unit fills and drains but cant prove water level. Ordering sensor and control. ; ordrng 1 W11044866 (Pressure sensor) and 1 W10676317 (Pressure hose) and 1 W11367297 (Control)
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Spencerport, NY 14559
David
Job Details: 09/14/2021
Rear right burner displaying f21 error. Power cycleDid not clear code. Ordering keypad; ordrng 1 W11208294 (Keypad)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVB05
Near Pittsford, NY 14534
Dave
Job Details: 09/14/2021
"Drain tube was plugged . Replaced drain tube W10619951 . Defrosted unit and drain , unit tested good .; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGDB766FW0
Near Honeoye Falls, NY 14472
Steve
Job Details: 09/14/2021
Customer stated it was scraping when doing heavy loads. Replaced rollers and idler for noisy operation. ; used 1 4392065 (Repair kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Pittsford, NY 14534
Dave
Job Details: 09/14/2021
Items freezing in fresh food by damper . Checked temperatures in freshfood set to 37 was 36 in fresh food . 2 degrees in freezer set to 2 . Unit drawers need to be stacked on top of each other or it will cause freezing. Fixed shelfs and adjusted freezer up to 4 degrees . Customer will monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Rochester, NY 14618
Dave
Job Details: 09/14/2021
Freezer led was out. Replaced freezer led unit all lights are on and tested good . W11460554D service pointer for freezer led . S code S191AQ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM01
Near Rochester, NY 14620
David
Job Details: 09/14/2021
Spoke to customer on the phone. Customer was able to unplug the unit and disconnect deli harness. Ice water and lights returned when powered back on. Customer stating that fresh food drain pan isBowed causing ice to build up and trapHarness. Ordering deli harness and drain pan kit. ; ordrng 1 W11170612 (Harness) and 1 W11457241 (Drain pan) and 1 Sh (Sh)
We serviced a
JENN AIR REFRIGERATOR
Model JCD2595WEK00
Near Brighton, NY 14610
Steve
Job Details: 09/14/2021
The dispenser motor is not responding. Tested for power at dispenser control to motor and found voltage. Ordering motor. ; ordrng 1 WPW10184813 (Motor dispenser) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Henrietta, NY 14467
Steve
Job Details: 09/14/2021
Customer has a service contract. Customer is going to call service contract and have us dispatched.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FNAM01
Near West Henrietta, NY 14586
Steve
Job Details: 09/14/2021
Found the defrost drain was plugged. Removed blockage with steamer and the refigerator tests good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rochester, NY 14624
Evan
Job Details: 09/14/2021
Customer stated that unit was failing to produce ice. Ran ice maker harvest cycle unit would not run harvest initially. Cycled power on unit and put unit into diagnostic and tested again. Unit began to run harvest cycle. Unit cycled and dumped existing ice. Ran fill test also to confirm function. Tech is going to contact customer to confirm unit is making ice in a few days. If issue persists order W11546935
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Rochester, NY 14616
David
Job Details: 09/14/2021
Found unit with door locked. Unlocked door manually. Pump filter is clogged. Customer is aware that this is not covered under warranty and will clean pump trap themselves. Trap is accessible by the customer on this model.
We serviced a
MAYTAG DISHWASHER
Model MVWC565FW0
Near Rochester, NY 14616
David
Job Details: 09/14/2021
Customer has been noticing a noise during agitation. Found drive pulley slightly loose. Tightened pulley. Noise went away. Went over use and care with customer. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311SFYWO1
Near Rochester, NY 14612
David
Job Details: 09/14/2021
Found plugged defrost drain causing ice build up I. Freezer. Removed ice and cleaned drain.
We serviced a
WHIRLPOOL DRYER
Model WED7800XWO
Near Rochester, NY 14612
David
Job Details: 09/14/2021
"Found worn belt idler causing a noise. When cabinet was exposed it was full of lint. Front drum seal was no longer attached. Glued drum seal back on, cleaned cabinet, and replaced worn belt idler. Can not recommend that this unit be used until venting is cleaned as it is clogged. Tested unit and then left it unplugged ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 279640 (Idler), and 1 Sh (Sh) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Rochester, NY 14624
Evan
Job Details: 09/14/2021
Replacing motor control due to unit displaying f6e1 code for MCU and CCU failing to communicate. Replaced control. Ran test cycle. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near West Henrietta, NY 14586
Evan
Job Details: 09/14/2021
Customer stating that unit is not spinning out correctly. Discovered that drive hub teeth had worn away causing issue. Replaced drive hub. Cleared error codes. Unit tested good ; used 1 W10528947 (Drive Hub) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6465HW3
Near Rochester, NY 14623
Evan
Job Details: 09/14/2021
Customer stated that unit would not run a rinse cycle and would have to manually set unit to rinse and spin. Checked for error codes. Found f8e1 code stored. Also found that drain line was not hung properly causing water to drain from tub. Drain hose was too low. Adjusted hose and ran test cycle. Unit tested good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Rochester, NY 14623
Evan
Job Details: 09/14/2021
Customer stating that unit would not start a cook cycle. Discovered that tabs that engage interlock switches are broken on door causing issue. Door will need to be replaced. Ordering door; ordrng 1 W11247223 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near West Henrietta, NY 14586
Steve
Job Details: 09/14/2021
Tested washer and found no error codes. It ran through auto diagnostics good and calibrated washer for better wash experience. Answered questions on amount of water during wash cycle. The washer tests good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Rochester, NY 14612
James
Job Details: 09/14/2021
Ice freezing in clumps. Pantry doors uneven. Replaced Icemaker and tested icemaker and dispenser. Adjusted doors. Customer is to monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Rochester, NY 14612
James
Job Details: 09/14/2021
Replaced control and ff gaskets. Molded gaskets with heat gun. Doors are sealing properly. Inspected evap for frost buildup and found Normal frost pattern.
We serviced a
GE RANGE
Model CGS980SEM1SS
Near Rochester, NY 14610
James
Job Details: 09/14/2021
Verified knobs are correct for 4 outside burners.
We serviced a
JENN AIR REFRIGERATOR
Model JFFCC72EFS02
Near Webster, NY 14580
James
Job Details: 09/14/2021
"Replaced Icemaker, bin, motor and adapter. Tested crushed and cubed ice. Ice dispensing properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS02
Near Penfield, NY 14526
James
Job Details: 09/14/2021
Replaced dual valves and tested. Hammer noise reduced but water pulsates. Recommend installing an in line water pressure regulator. Lowered feet and inspected that side of fridge is not contacting cabinets. Could not replicate condenser vibration. Customer is to monitor. If problem persists replace W11127829
We serviced a
WHIRLPOOL WASHER
Model WTW6300WW0
Near Ontario, NY 14519
James
Job Details: 09/14/2021
Complaint of odor from inside of tub. Removed drain pump and inspected and found no obstruction. Recommend running clean cycle and running a drain and spin every few days if washer isn't being used.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ontario, NY 14519
James
Job Details: 09/14/2021
Code to cover Labor only: S16360. Ff evaporator frozen and customer left unit off to defrost. Fan and thermistor passed. Defrost tray is warped causing ice damming on lh side of tray. Need drain kit. Paid in full; ordrng 1 W11457241 (Drip tray) and 1 Sh15
We serviced a
MAYTAG DRYER
Model MGD5630HW1
Near Rochester, NY 14612
James
Job Details: 09/13/2021
Unit vibrates near motor. Cleaned cabinet and placed foam pads under exhaust duct and vent housing. Tested unit and it no longer vibrates excessively.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochester, NY 14616
James
Job Details: 09/13/2021
Unit still leaking. Service pointer for sealing liner and replacing fan blade. Reschedule customer; ordrng 1 W11188815 (Diffuser) and 1 W11126274 (Tower) and 1 W10916494 (Kit)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rochester, NY 14617
James
Job Details: 09/13/2021
"Unit stuck in spin and clothes not washing. Actuator disconnected from cam. Replaced actuator and calibrated. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11307244 LATCH , used 1 Wpw10006355 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Rochester, NY 14617
James
Job Details: 09/13/2021
Replaced rack adjusters and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Webster, NY 14580
Dave
Job Details: 09/13/2021
Customer complaint machine is very loud when running. Spun basket by hand and basket is making loud grinding sound. Needs gearcase. Ordering gearcase and slider. ; rqstng P&A on 1 W10734521 (slider) and 1 W11455453 (Gearcase)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Webster, NY 14580
Dave
Job Details: 09/13/2021
LED module in freezer is out and multiple LEDS in the fresh food section. Replaced LED module in freezer. Module was foamed in. All lights now working as expected. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2109ABR
Near Fairport, NY 14450
Steve
Job Details: 09/13/2021
Replaced thermostat for not starting refrigerator. The refigerator started and compressor is on. The refigerator tests good ; dspstn on spec-tagged invntry: 1 W10822278 TIMER-DEFROST
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Irondequoit, NY 14609
James
Job Details: 09/13/2021
Unit only dispensing crushed ice. Freezer led off. Buzzing noise from condenser. Solenoid seized and not going back down. Led burned out. Need foam for condenser. ; rqstng P&A on 1 W11520324 (Led) and 1 WP2152713 (Solenoid)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Fairport, NY 14450
James
Job Details: 09/13/2021
Replaced heater and tested and found no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Webster, NY 14580
Dave
Job Details: 09/13/2021
Button for dispenser door is missing and spring for door is missing. Ordering dispenser W10861000. ; schdld next appmnt for 9/17 FRI !
We serviced a
JENN AIR RANGE
Model JGRP430WP01
Near Victor, NY 14564
Steve
Job Details: 09/13/2021
Found control not reading meat probe. Ordering control .; ordrng 1 W10888661 (Control) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Canandaigua, NY 14424
Steve
Job Details: 09/13/2021
Found freezer temp at 10 and customer has been getting glacier frost in drawers. Ordering control for inconsistent temps; rqstng P&A on 1 W11164517 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Canandaigua, NY 14424
Steve
Job Details: 09/13/2021
Found the ice maker is missing bail arm. Ordering bail arm. The unit was not defrosting . Put it in defrost manually and heater worked. Ordering ui. Customer is going to talk to husband about repair. ; rqstng P&A on 1 W11559683 (Shut off im) and 1 Sh15 (Shipping) and 1 W11387384 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Canandaigua, NY 14424
Steve
Job Details: 09/13/2021
Found frost build up on damper and the pantry damper. Removed frost. Restricted the pantry damper to half and raised freezer temp to recommended temp of 4 from 6 . Caulked liner for warm air entering fresh food section. Replaced control board. For not alerting customer the door is open. The refigerator tests good. ; used 1 Wpw10503278 (Jazz board) from stock
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Canandaigua, NY 14424
Steve
Job Details: 09/13/2021
Replaced bellow for leaking. The washer tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brockport, NY 14420
David
Job Details: 09/13/2021
Customer stating that the unit would not stop filling on the previous cycle until the water wash shut off manually. The I let valve functioning normally atTime of service. Ordering and replacing valve ; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Brockport, NY 14420
David
Job Details: 09/13/2021
Replaced upper left RC module that was shorted. Unit tested ok; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Avon, NY 14414
Steve
Job Details: 09/13/2021
"Found the belt had been slipping causing squealing. Replaced belt. The actuator was not shifting properly. Replaced actuator. ; used 1 Wpw10006355 (Shifter), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG745H0FS1
Near Caledonia, NY 14423
Steve
Job Details: 09/13/2021
Adjusted the simmer for flames to high in simmer. The flames look good and customer is satisfied.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Geneseo, NY 14454
Steve
Job Details: 09/13/2021
Found the fan in freezer encased with ice. The blade had been broken. The door was not installed correctly causing warm air to enter freezer. Reinstalled door properly. Ordering fan blade. ; ordrng 1 WP2163777 (Fan blade)
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near North Chili, NY 14514
David
Job Details: 09/13/2021
Replaced burner assembly due to poor heat. Unit tested good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Rochester, NY 14626
David
Job Details: 09/13/2021
Replaced mounting but that was missing.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14623
David
Job Details: 09/13/2021
Unit will not spin or agitate. Dc supply from control is momentary on start up but then goes away. Control is not functioning properly ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf535swhz00
Near Rochester, NY 14626
David
Job Details: 09/13/2021
"Icemaker functioning. Found ice side of dual valve open when testing ice maker. Ordering valve ; ordrng 1 WPW10420083 (Dual valve) and 1 WPW10420083 (Valve), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25QAWH10
Near Hilton, NY 14468
David
Job Details: 09/13/2021
Customer Is experiencing temperature swings in the freezer and fresh food section. Found freezer at -1 on arrival with normal temps in the fresh food section. The unit will run if thermostat is moved. Ordering thermostat. Customer is aware that many systems on this unit are unrepairable at this point due to age. ; ordrng 1 WP2315562 (Cold control) and 1 Sh (Sh)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Webster, NY 14580
Dave
Job Details: 09/13/2021
"Checked bridging of ice cubes, ice looks good. Jamming of ice maker may be caused by using crushed ice on a regular basis. Replaced ice container and separator on unit. Tested unit. dispensing regular and crushed ice as it should. Separator door is sealing as it should. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11185686 ICE- CONTNR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHV00
Near Webster, NY 14580
Dave
Job Details: 09/13/2021
"Water leaking behind unit. Water hose going from water valve to fill tube is disconnected from fill tube and hose clamp has been removed. Needs new fill tube, water hose, elbow and insert. Ordering fill tube, water hose, elbow and insert. ; rqstng P&A on 1 W11176463 (Fill tube) and 1 WPM0114003 (clip- spee) and 1 WPA3223101 (insert- pl) and 1 W11120581 (tube-water)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Penfield, NY 14580
James
Job Details: 09/13/2021
Replaced front panel and inspected. Unit functions properly.
We serviced a
WHIRLPOOL OVEN
Model WFE361LVB0
Near Webster, NY 14580
James
Job Details: 09/13/2021
Lf burner not getting hot and hot indicator stuck on. Need infinite switch. Scpaid on washer. ; ordrng 1 WPW10434452 (Infinite switch) and 1 Sh15
We serviced a
MAYTAG DRYER
Model LDG9334AAE
Near Webster, NY 14580
James
Job Details: 09/13/2021
"New motor did not come with wiring diagram. Called techline for wire conversions. Replaced motor,belt and blower. Tested and unit functions properly. One year warranty on repairGrey 4Red 5Yellow 6Wb 1Bp 2 Sr 7731722196"
We serviced a
WHIRLPOOL OVEN
Model WFG535S0JS1
Near Rochester, NY 14625
Dave
Job Details: 09/13/2021
Replaced main control and DSI board on unit. Tested unit to 350degrees. Made sure once it turned off it would turn back on. Found pans in drawer at bottom of unit were sitting higher than the pan. This may cause grounding of the spark and not allowing oven to light. All functions now sparking and igniting as expected. Unit tested good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rochester, NY 14618
Dave
Job Details: 09/13/2021
F9E1 not draining error code. Found debris in drain pump blocking it from working. Removed debris and reinstalled drain pump. Ran diagnostics and unit is now draining as expected. If problem persists order control W11462459 and pump W11414076.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Fairport, NY 14450
Dave
Job Details: 09/13/2021
"Customer complaint ice build up on bottom of freezer and ice maker not making as much ice as it should. Checked temperature in freezer is 4 degrees. Found duck bill on drain tube was plugged with debris. Followed service pointer W10632338E. Replaced drain tube which the part is covered. Defrosted evap section f freezer and drain pan. Needs new ice maker. Ordering ice maker W10884390. Cleaned condenser coils. ; ordrng 1 W10884390 (icemaker), used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Walworth, NY 14568
Dave
Job Details: 09/13/2021
Replaced heater element following service pointer W11540964. Tested unit in diagnostics. Heater is working. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Caledonia, NY 14423
Dave
Job Details: 09/08/2021
"Unit not spinning wash plate was stuck on had to break off found the drive hub was worn found the splines on the gearcase are worn unit needs new gear case ordering gearcase . Ordering another drive hub to replaced the one I installed . ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (drive hub kit), dspstn on spec-tagged invntry: 1 W10528947 HUB"
We serviced a
MAYTAG DRYER
Model MDE3500AYW
Near Pittsford, NY 14534
Evan
Job Details: 09/08/2021
Customer stating that unit is producing noise while in use. Discovered that roller on right side is seized causing issue. Replaced rollers on both sides. Ran test cycle. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WPW10514110
Near Rochester, NY 14618
Dave
Job Details: 09/08/2021
"Complaint fresh food section not cooling and loud clicking sound. Unit was unplugged on arrival. Drain pan was full of water, almost overflowing. Plugged in unit, evap developed good frost pattern. Measured amperage at compressor, drawing 1 amp. Checked voltage going to bi metal, is receiving 120 volts. Bi metal is bad causing the unit not to go into defrost. Ordering bi metal WPW10514110. ; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Fairport, NY 14450
Dave
Job Details: 09/08/2021
Machine stuck in spin. Was able to get unit out of spin cycle. Put unit into diagnostics. No error codes. Calibrated unit. Ran auto diagnostics. Everything working as expected.
We serviced a
WHIRLPOOL WASHER
Model WTW6700TW2
Near Ontario, NY 14519
Dave
Job Details: 09/08/2021
Replaced drain pump on unit. Tested unit in diagnostics. No leaks. Unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM5
Near Pittsford, NY 14534
Evan
Job Details: 09/08/2021
"Customer stated that unit is not producing ice and would like fridge looked over. Found that bail arm was not properly installed on ice Maker causing ice maker not toRun a harvest cycle. Reinstalled ice maker and ran harvest cycle and fill test. Unit is now working as it should. Found that freezer door gasket has additional insulation helping with sealing issue. Customer would like gasket replaced. Inspecting ice maker technician broke thermistor cover. Ordering replacement cover ; ordrng 1 W10443316 (Gasket) and 1 WP67003924 (Thermistor cover), used 1 S&H from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFZ01
Near Ontario, NY 14519
Dave
Job Details: 09/08/2021
"30 degrees in fresh food section. 15 in freezer section. Checked frost pattern, only top rung of evaporator in frosted. Checked amperage at compressor, 0.6amps. Compressors low amperage caused by low refrigerant. Customer will seek new unit."
We serviced a
MAYTAG DRYER
Model MEDC415EW1
Near Webster, NY 14580
Dave
Job Details: 09/08/2021
Dryer not starting . Outlet is still bad customer is trying to get an electrician to come out and fix . Told customer that the outlet has to be fixed before we will come out again . Customer says the timer is hard to turn and it stays on while running into wrinkle control . Will order customer new timer but they must have the outlet fix before we will come out . Ordering timer . Customer will call when outlet is fixed . ; ordrng 1 WPW10185992 (timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Penfield, NY 14526
Dave
Job Details: 09/08/2021
"Fresh food section not cooling. Found layer of frost on top of fresh food evap. The fresh food evap fan is was not running. Changed defrost mode from adaptive to basic. Defrosted evap. Tested fan in diagnostics and would not spin. Could see fan moving slightly trying to start. Replaced evap fan, outside thermistor and defrost thermistor. Placed defrosted thermistor in correct location according to service pointer. Foil taped and zip tied thermistor. Strapped evaporator away from the front panel. Ran test 4 in diagnostics. Unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Penfield, NY 14526
Dave
Job Details: 09/08/2021
Customer smells burning and hearing loud arcing sounds. Found wire going from transformer going to capacitor had been shorting against metal mounting bracket. Customer still had old transformer we replaced transformer with the older one. Tested unit. Unit tested good. Heating well.
We serviced a
JENN AIR RANGE
Model JES9900BAS
Near Victor, NY 14564
Dave
Job Details: 09/08/2021
Right front burner operating normal on small burner. When large burner is on the switch is causing the burner to cut out randomly and not heat to full temperature. Element seems to be working . Ordering switch WPW10185286 . Ordering element as well to bring with W10823722; ordrng 1 WPW10185286 (switch-inf) and 1 W10823722 (elmnt-surf)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Rochester, NY 14616
James
Job Details: 09/08/2021
Replaced ui and tested. Spin turned on on all cycles and Normal cycle with med soil is 55 minutes. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Rochester, NY 14616
James
Job Details: 09/08/2021
Replaced ui and tested. Spin turned on on all cycles and Normal cycle with med soil is 55 minutes. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Fairport, NY 14450
Evan
Job Details: 09/08/2021
Customer stated that lights in fridge are dim. Found that led module in freezer has gone out. Fridge and freezer leds are in sync. Ordering freezer module ; ordrng 1 WPW10515057 (Led module (Freezer))
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Rochester, NY 14618
Evan
Job Details: 09/08/2021
Replacing gas valve regulator due to unit being red tagged by local gas company for leak inside oven. Replaced regulator. Tested unit. Unit tested good