116 Field St.fridge
Daniel - Rochester, NY
not sure if possible, but wold have been nice to do it in one vist, not 2. probably can't due to evaluation, part ordering cycle.
Mj - Rochester, NY
Patrica - Rochester, NY
the service charge just keeps increasing every year why
Kathleen - Pittsford, NY
The tec gave an honest opinion of the issue with my dishwasher, repaired it efficiently, was neat and polite.
Trisha - Churchville, NY
great service and knowledge
Mary - Rochester, NY
Great service. On Time arrival. In and out in short time.
Ting - Pittsford, NY
Excellent service, knowledgeable technician
Merrick - Farmington, NY
Dave was courteous and quick but thorough!
Yvonne - Pittsford, NY
The technician who came was very professional with a friendly demeanor. Fixed my dishwasher issue in about 15 mins. I’m SO glad this company comes on the weekends!
Donna - Canandaigua, NY
Rita - Victor, NY
He was prompt, friendly, and did a great job 👍🏻
Scott - Pittsford, NY
David was excellent
Neil - West Henrietta, NY
He is an amazing technician. He is very knowledgeable and honest. He takes great pride in his work. He understands the importance and relevance of GREAT customer service and delighting the customer.
Martin - Lyons, NY
The tech was very helpful and knowledgeable of the product and listened to my concerns. Spent all the time needed to fix the problem. Very clean and neat work practice also.
Ed - Palmyra, NY
I would as for Dave future service
Minh thu - Henrietta, NY
Nicole - Fairport, NY
Great and knowledgable service
Mark - Fairport, NY
Victoria - Caledonia, NY
Neat and polite tech
Molly - Farmington, NY
Very very great job
Great customer service
Christopher - Rochester, NY
The service tech was great, told us he wanted to become a firefighter and upgraded the parts for us because he said they go bad often.
Jk - Ontario, NY
Service technician was more than knowledgeable on every aspect of my unit and was quick, clean and professional
Great overall experience
Sharon - Webster, NY
Great service. Technician(Steve) was knowledgeable,friendly, and right on time! Parts came in right away, and appointments were easily scheduled.
Great Service. Loved the planning and Notifications
Edwin - Churchville, NY
Best appliance repair/service call experience I've had, and at one time, I was a serviceman! The scheduling, planning and arrival notification elements were excellent. Professional and prompt performance of the needed repairs.
Suhail - Rochester, NY
Steven - Sodus, NY
Jim - West Henrietta, NY
Sabina - Victor, NY
Dave is an excellent technician. Repaired my washer and I was so relieved to see that he had been assigned to repair my refrigerator. Of course, he fixed my problem. Very knowledgeable and professional. Would highly recomment.
Mary - West Henrietta, NY
Steve is always professional. He is very knowledgeable.
Easy reliable service
Matthew - Fairport, NY
The quality was great we had this part replaced Last year by another tech at a different company and from day 1 could tell it wasn’t done well. Hence a year later same issue. This is in comparable to how it came when brand new
David - Pittsford, NY
Legacy - Henrietta, NY
they charged me a service fee of a $100 for each appliance that they looked at in the same room on the same day so they looked at 3 appliances it was $300 right off the bat + service and parts ..
Art - Webster, NY
Great service. Very thorough!
Jim - Webster, NY
Great service, very friendly
Adam - Rochester, NY
Great service. Friendly, clean, well informed, and very professional.
Jessica - Rochester, NY
Evan was very helpful and professional.
Prompt, Courteous, Knowledgeable
Tom - Honeoye Falls, NY
Ice Maker Problem
Gary - Rochester, NY
Steve came in and replaced a part that he thought might solve the problem, but he wasn't sure it was going to fix the problem. He was right.
Pamela & Carl - Pittsford, NY
Dave was great--and accommodated our short schedule due to traveling south for the winter. Thank You!
Personable, friendly young man
Lesley - Rochester, NY
Craig - Hilton, NY
Your repair man was the best I have ever dealt with. He was professional clean and even called me to check on an issue when it arose. He quickly fixed the issue
Elaine - Rochester, NY
Price - good / Service - FLAWLESS!
Frank - Rochester, NY
Shaiman Cuyler arrived on-time, was articulate, and courteous. When informed that there would be a second contractor in the basement working near him, he never missed a beat. The work was completed in a very reasonable amount of time - couldn't be happier with my experience!
James - Scottsville, NY
Carol - Fairport, NY
Tech refused to acknowledge there was a problem with the stove, instead blaming it on cookware and that the burner not getting hot was normal operation.
Excellent service. Very professional
Rodger - Fairport, NY
Technician was cordial and efficient.
Quick and reliable
Michele - Rochester, NY
Nice job Dave
George and Eunice
George - Churchville, NY
Good thorough job
Robert - Webster, NY
Arrived on time. Professional, personable and efficient! Hate when I have an appliance problem, but these guys are the guys to call!
Ann - Canandaigua, NY
Great service. On time. Pleasant friendly experience.
Did a good job. Very professional
Mario - Rochester, NY
Shirley - Ontario, NY
Great service. Very professional and organized.
Dryer - No Heat
Margaret - Canandaigua, NY
Dave was a pleasant individual who did some trouble shooting and fixed our dryer.
Kathy - Avon, NY
Dave was very professional and very knowledgeable and on time.
We're VERY satisfied customers
David - Rochester, NY
The repair to our refrigerator's ice maker was swift and professional. The service man was friendly and efficient.
Robert - Henrietta, NY
Excellent - identified the problem, fixed it and was gone in less than 15 min!
Great Tech !
Jim - Hilton, NY
David was awesome.. Much more trustworthy than another local appliance repair service that serviced our unit before... Great guy...very efficient
Deborah - Rochester, NY
I would have rated this a 5 except for the fact that I was invoiced by mistake and they had to come to the house twice for the same issue. They did schedule the second visit on a Saturday which saved me from losing time at work. The technicians were both great! They knew what they were doing and answered all my questions. Very happy the issue was resolved!
Robert - Fairport, NY
Tech was professional, customer friendly, and knowledgeable.
. Great service.
Swapna - Rochester, NY
Dave Flint is an excellent technician! He is truly an asset for your company. Workers like Dave make Appliance Tec a great company. He is not only professional but has impressive knowledge of his job and impeccable manners. In future if need arises I would seek his service through Appliance Tec
Linda - Webster, NY
Evan was courteous and professional. He identified the problem and placed an order for the parts. I was also impressed with he notification process once the service request was in place. Great service; great experience.
Victoria - Williamson, NY
Dave was awesome to work with. He didn’t mind that I sat in a chair and watched over her shoulder – just so that I could learn how to open up the freezer door. He was patient and thought outside the box with the fixes and the tools that he had. Very highly recommended! My only complaint which has nothing to do with a technician – is it unfortunately they only come to my town to days a week. That meant I had to wait quite a while for service.
Patrick - Rochester, NY
Great tech. Job well done.
Christina - Pittsford, NY
Joelle - Honeoye Falls, NY
I have no problem with my service or Steve ,the problem is with the dishwasher itself
Robert - Canandaigua, NY
Awesome service by friendly, personable technician. Technician listened to our problem then diagnosed and fixed. Very happy customer.
Dianne - Honeoye Falls, NY
This company and their techs are very friendly. They diagnose every issue and make sure you understand the process.
Mark - Brockport, NY
This young man presented himself well..very comfortable and very knowledgeable. He was quickly able to determine the problem with our dishwasher and clearly and tactfully explained the problem. I’m glad we bought a Whirlpool product if all the service people are as good as this young man! Thank you Shaiman for a great experience!
Marcia - Rochester, NY
Dave is a great technician and I could not be happier with the service I received.
Andre - Rochester, NY
Good information, unfortunate verdict.
Susan - Rochester, NY
The tech did a thorough inspection, but, alas, the required fixit is no longer made. We are another victim of designed obsolescence. Don’t blame the messenger.
GREAT SERVICE SOLVED PROBLEM IN 20 MINS.
Donald - Webster, NY
Arleen - Spencerport, NY
Donna - Palmyra, NY
Service fine, but leaving damaged parts for us to get rid of us was inappropriate.
Don - Rochester, NY
Dave was on time and double checked everything before he left..
Joseph - Irondequoit, NY
Melanie - Fairport, NY
Mary - Fairport, NY
Tracy - Canandaigua, NY
Len - Lima, NY
Overall experience excellent from start to finish.
Sue - Pittsford, NY
Lisa - Rochester, NY
Mary Reddy - Rochester, NY
Good communication via text/phone calls, punctual, polite, wore “booties” once in my home, focused on repair task, made sure I had no other concerns re repair before he left. I appreciate the professionalism. This repair was covered by warranty, so I didn’t comment on the cost section of your survey.
Steve - Rochester, NY
Nick - Hamlin, NY
Very timely very nice and we are very pleased!
Paula - Rush, NY
Steve took care of the repeating issue professionally
Ronald - Shortsville, NY
Timely as expected, simple fix let's hope it holds firm
did a great job
Sam - Hilton, NY
Michael - Rochester, NY
Great job with fix and communication of problem
Barbara - Rochester, NY
Nancy - Penfield, NY
My husband was there I was also very please no frost !!!!
Dory - Rochester, NY
Anthony - Pittsford, NY
Our technician was very communicative and capable.
Ray - Rochester, NY
Couldn't have been better!
Keith - Livonia, NY
Absolutely fantastic customer service! From the phone call to schedule the warranty service to communications with the service company and repair tech to the professional workmanship....I couldn't have asked for a better experience. The tech scheduled the one hour window of arrival, communicated with me ten minutes before arrival, explained what he would be doing and performed the work in a friendly, professional manner.
Ken - Canandaigua, NY
The service tech was friendly, knowledgeable, and fast. He not only fixed my refrigerator but also answered all my questions. I will highly recommend this companies repair service. I am a very happy customer!
Rebecca - Pittsford, NY
Dave was awesome and stuck with it until he was sure our fridge was completely fixed. Great service!
Mark - Spencerport, NY
The tech was awesome. Very professional, early and fast
Lance - Ontario, NY
Peter - Webster, NY
John - Geneseo, NY
Dave - Rochester, NY
Repair man was great and customer service was great.
Great service by our repair person.
Mark - Geneseo, NY
I really felt comfortable with our service person. He was respectful, knowledgable and very careful of entering our home. He took all necessary steps to make sure he did not disrupt or put himself in a position to damage flooring etc. He communicated very well and finished the job with knowledge and skill very fast.
Hoping problem has been resolved
William - Walworth, NY
Dave checked things and determined that things seem to be operating properly.
Frank - Rochester, NY
Great customer service .
Jay - Pittsford, NY
Jay did an awesome job!
Still have problem;hope to resolve today; 10/2
William - Walworth, NY
Dave is very professional and explained things as he worked. Thought we wer fixed but it appears there is still a problem. Dave is scheduled this afternoon,10/2 so we shall see what he finds.
great service, quick fix
Katrina - Canandaigua, NY
The technician was well-prepared and was able to quickly fix the problem we were having with our oven.
Very good service,
Kathleen - Churchville, NY
My pain in the butt
Ron - Webster, NY
Dave Flint is Golden(14+caret..).Owned my auto repair shop for 30 yrs before retiring in 2007..Dave & I were on the same page right away with this problem. Appliance Tec runs there operation like I ran mine,only on a bigger scale..great attitude,going to fix this problem or die trying..They are still alive because of people like 2 Daves,Jeff,& there receptionist Kim...Dave Flint is my current hero..Thank you all,God bless you..Ron Mathieu PS Dave fixed my ice maker on the way out,WOW
Worth the call
Donald - Wolcott, NY
Excellent outcome. All those who said throw fridge away were wrong. Simple fix.
Linda - Pittsford, NY
Shaiman Cuyler was excellent. He was friendly, knowledgeable and professional. He fixed my machine quickly and left the room as he found it.
Carol - Pittsford, NY
great service! Easily accessible on the phone!
James - Scottsville, NY
Tech was very prompt, courteous, and friendly.
Follow up call
Paul - Fairport, NY
Dave came back for a follow up call to address some concerns I had. He answered all my questions and did great work.
Sabina - Victor, NY
Was well prepared. Quick and effective diagnosis. Arrived on time, did a very thorough evaluation of the problem. Thought steve did an excellent job overall.
Helpful Service Appt.
Carol - Fairport, NY
Steve was very helpful in diagnosing the problem wit5h my Whirlpool Fridge Ice maker/dispenser. He protected my appliance, cupboards and floor while clearing the ice jam and make repairs that should be sufficient before a need arises for replacement parts.
Dave Flint was great
Paul - Fairport, NY
Dave Flint was great. Very professional, thorough, and willing to answer questions and explain things.
top notch service!!
Maria - Pittsford, NY
Evan was very informative with his knowledge of our Maytag washer and the issues this particular model has due to a design flaw (my words, not his, he was very tactful in his own wording). I appreciated his input and I was happy to have someone with his level of experience in my home to look at the washer. He is very good at his job and was great at explaining the issues on a level that a "non tech" person like myself could understand.
Persevered to get it fixed!
Penelope - Rochester, NY
Great job solving a leaky dishwasher problem!
Kristen - Webster, NY
Larry - Ontario, NY
Tech did a great job.
Phyllis - Webster, NY
He was awesome. Knew exactly what the issue was. Very polite and professional.
Marilyn - Penfield, NY
Martin - Rochester, NY
Shaiman was courteous, friendly, competent, and professional. My rating of 4 has to do with the obstacles that he faced with an inaccurate schematic of parts. This problem required an extra trip to my house. Other than that the service was grade A.
Henry - Webster, NY
Excellent service, friendly technician
Mary - Fairport, NY
Did good work, cleaned up after himself
Lacy - Rochester, NY
On time and work done quickly
knew what he was doing
Franz - Honeoye Falls, NY
Great service, slightly overpriced
Emily - Rochester, NY
I thought the technician was professional and timely. However I do think $300 for a less than $60 part is a too expensive. Maybe the $90 service fee could have went towards labor?
App and Service both great
James - Rochester, NY
Service rep was prompt, courteous and efficient. Problem solved. The app was helpful in knowing where we stood in the rep's queue of repairs that day.
Susan - Canandaigua, NY
Technician Dave was great. Never gave up finding out the problem with my microwave, always cheerful and a pleasure to deal with.
Perfect customer service
Paul - Webster, NY
Knowledgeable patient and professional
Very knowledgeable technician
George - Hilton, NY
Faulty Whirlpool ice maker
Nicolet - Victor, NY
Ice maker works now but switch sticks in the off position!?
Robert - Rochester, NY
Dave - 5 stars!
Donna - Hamlin, NY
Although I was a bit unhappy with the cost of the quote for the repair and that appliances have such a short user life, Dave was honest and straightforward in his professional approach and my husband, who dealt with him directly at the service call, was really impressed with his demeanor. thank you
Dishwasher Door Hard to Open
Brian - Victor, NY
Dave quickly found the root cause of the problem and fixed it in less than 15 minutes. He was neat, professional, and careful not to damage the floor when pulling out the dishwasher. After putting the dishwasher back, he made sure it was aligned correctly and worked properly. He also offered helpful advice on how best to use it.
Tina - Pittsford, NY
Joanne - Rochester, NY
Great job Quick service
Tech ATS Problem Quickly
Pamela - Newark, NY
Tech know what was wrong very quickly and fast service. Problem was fixed same day of service. Dryer vent was not attached securely or blow off when first used I had to reattach. Otherwise I was very happy with quick repair. Thank You!!
Great technician but company could do better
Chris - Fairport, NY
The service was excellent. The technician was fantastic but the service charge just to show up of $90 is always tough and is the same everywhere. Doesn’t set this company apart from any other. Also took a week for the appointment going without a microwave in a busy family is also tough to take.
Christine - Irondequoit, NY
Roch - Rochester, NY
Evan did a great job
Excellent Tech and service.
Paul - Webster, NY
Mary - Fairport, NY
Evan Ercolamento of Appliance Tec replaced parts on my Whirlpool dishwasher top rack so the rack now operates smoothly and doesn't fall downward as it gets rolled out for emptying. The broken parts made all the glasses and dishes crash together as I pulled the rack out to empty it. Evan is super-knowledgeable on how to diagnose a problem, pick exactly the right part needed, and install it so the appliance operates properly. He works quickly and efficiently and makes sure the product is operating exactly right before he leaves. The part causing the problem has been redesigned to strengthen it since the time I bought my dishwasher, so Evan made sure he replaced not only the two broken parts but also the two identical parts that hadn't broken yet but were of the old, weaker design. By doing this, Evan prevented the problem from repeating itself. He went above and beyond for me. I intend to request Evan specifically if any of my appliances need fixing in the future. The Appliance Tec organization is well-organized, customer-oriented, and can give you an appointment relatively quickly. The manager there is terrific, and he really listens to his customers--that's a real plus. I will always use only Appliance Tec for appliance repairs.
Renee - Brockport, NY
Shaiman was great. Called to give me a heads up to when he would be there. Quick service. Friendly.
Brian - Farmington, NY
Douglas - Rochester, NY
David Long replaced blown magnetron, restoring microwave function in our three years-old Maytag above-range microwave. However, when magnetron failed, fan speed control was also damaged (only 2 speeds - high/very loud and medium high/slightly less loud) and a light bulb was blown, requiring additional visits. David replaced circuit board, to no effect. Dave called manufacturer technical support while on site and ran some diagnostics that measured within specified values. Subsequently replaced fan blower motor and a resistor to no effect. This is the second major repair this unit has required since we bought it (in the first repair Dave replaced defective door switches a few month after purchase). We have no issues with Dave, who did everything he could to address the fan speed issue. The obvious unhappy conclusion we draw from this experience is that this model is a lemon built with junk parts.
Eddie - Rochester, NY
Paul - Rochester, NY
James - Gates, NY
CLEAN AND FAST.
Jenny - Manchester, NY
Steve did a great job!!
He was a very polite professional man
Christa - Kendall, NY
He let me explain everything and then did trouble shooting and had it fixed /part replaced in no time.
Great service. Technicians proficient and quick.
Paul - Ontario, NY
Technicians responsive and thorough. Careful about moving appliance and keeping work neat. Tasks performed as necessary. No wasted efforts. Both Dave and Steve were good workers.
Great friendly prompt service
Gary - Hilton, NY
Very customer friendly
James - Rush, NY
Steve was knowledgeable and responsive.
Robert - Rush, NY
Appliance Tec and Evan did a great job. We had a part on our Whirlpool has range fail while still under warranty. Whirlpool set us up with Appliance Tec. Unfortunately we had to wait 5 days to get an appointment, but I can’t really hold that against them. Evan arrived on schedule and called 20 min prior to arrival as well. He was in and out quickly to diagnose the problem. Again, unfortunately, the part needed to make the repair took several days to get in, so we were without our oven another week (two weeks at this point). After the new part came in, Evan was in and out in about 30 min. He was extremely polite and friendly. I would give Evan 5 stars and Appliance Tec 4 stars. The only reason for 4 stars vs 5 is that we had to wait a full week to get them out on the first visit to diagnose the problem. I wish we could have had them come out sooner. I can’t speak to pricing, as our part and service were still under warranty.
Walker - Rochester, NY
Very Professional service, unfortunately my dishwasher was beyond repair.
Clayton - Nunda, NY
When Steve Mcvaugh Arrived he fix my Dishwasher and did a great job! Thank You Steve...
Elizabeth - Rochester, NY
Alan - Clifton Springs, NY
Very happy with Dave and the overall service and speed of repair (and ordered parts!) I think I've found a new appliance repair man!
Time window was not good
Scott - Fairport, NY
Andrew Sewnauth - Rochester, NY
A second tech was sent to our home and was very good. He quickly spotted the problem, explained it, and got our unit up and running within 30 minutes. His name was Evan
Ray - Webster, NY
Steve is a very knowledgeable and customer orientated technician. It was very reassuring having him address our appliance problem.
Richard - Avon, NY
Technician did an outstanding job
Good service, ok price
Gary - Rochester, NY
Nice and quick repair for dryer. Repairman was friendly and efficient.
Grat Service. Was under warrantie.
M - Pittsford, NY
Gas Range Repair
Mike - Rush, NY
Shaiman was friendly, professional, and knowledgeable about the repair.
First Class Service
Elmer - Rochester, NY
David is a first class professional technician, who repaired my washing machine in a reasonable amount of time without leaving a mess of any kind. It's working as good as new.
Phyllis - Webster, NY
Evan was polite, knowledgeable and friendly. Awesome employee
Good ,quick service
Brian - Hilton, NY
Alan - Clifton Springs, NY
Dave was here on time, repaired both my stove (unscheduled) and fridge (scheduled), worked quickly and was done in a professional way! Dave has worked on our appliances before and we are very happy with his work.
Andrew Sewnauth - Rochester, NY
The service was ok. The technician was knowledgable and professional, however our device was not working correctly shortly after the service. The price was also high for the service provided
Response from Appliance Tec:
We apologize for having the second visit and we will, of course, do all we can to have the dryer repaired on that visit. We understand that when the first repair doesn't solve the issue 100% that any cost will seem high but we assure you that the rates we charge are standard for the industry. Thanks for the honest feedback!
Evan already knew what was broken Great Great Service !!!
Steve - Fairport, NY
I was always updated on my service call.
Tracey - Hilton, NY
Very helpful and courteous
Richard - Fairport, NY
Servicemen were very knowledgable and prompt
On time, very knowledgeable and friendly
Raymond - Irondequoit, NY
Great representation for your company. This was basically just having to reset something but I was changed 97.00. Very unreasonable price.
Stanley - Hilton, NY
Evan: washing machine repair
Julie - Fairport, NY
Evan was great! He gave me a lot of information on the trouble with my machine and options. Very easy to work with!
knowledgeable and thorough
William - Palmyra, NY
Doris - Penfield, NY
I explained what my problem was (burner not working) and still had to pay a $90.00 diagnostic fee. then it was topped off with a high labor fee!
Friendly, convenient, on time
Wendy - Rochester, NY
John - Webster, NY
The Technician was courteous, friendly and took the time to explain what was going on. Have never had a bad experience with Appliance Tec and would definitely use them again.
Jean - Irondequoit, NY
Very professional. Took the time to explain the problem to me.
Evan really worked hard to fix my dishwasher
Penelope - Rochester, NY
My 3 year old dishwasher has an unfixable problem. Evan systematically and patiently tried every solution over 3 repair visits. I truly appreciate his efforts!
Came when said he said he would. He was very pleasant, neat appearing. Gave me quote, discussed options.
Laurie - Ontario, NY
David - Rochester, NY
Mike - Webster, NY
Excellent service. Very professional and respectful representative.
whirlpool range repair
Helen - Victor, NY
Very pleased with the service received. Polite, helpful, friendly and very competent technician. I was very satisfied with service received.
Amazing Service - Quick and very customer friendly
Jillian - Farmington, NY
The gentlemen who assisted with your dryer was extremely knowledgeable. He checked to make sure your dryer was in good working order and even provided us with tips on how to keep it clean and working. We even ran in into him later at a local shopping outlet and he remembered us and checked to make sure we were still happy with the work he performed. I will be using ApplianceTec in the future with any problems I have.
Roxanne - Mount Morris, NY
Service was quick & tec was great.
Sharon - Walworth, NY
Judi - Canandaigua, NY
OK - service
Donna - Rochester, NY
tech didn't seem to be very knowledgeable to personable. Seems like he just showed up to collect the $89 fee and then basically said we would need to replace the unit. Called another tech and they were able to repair it
Farooq - Fairport, NY
Evan proved to be a very competent and friendly repair technician.
super nice guy, Evan.
Mike - Rochester, NY
Evan was very friendly and polite. Easy to talk with. And even though he determined that I didn't need any repairs, he was thorough in his explanation.
Knowledgeable, friendly, attentive and polite service
Joanne - Canandaigua, NY
Dave was an excellent tech and very personable and polite.
Whirlpool Washing Machine
Charlene - Avon, NY
Steve was great. He told us the problem and fixed it. Washer works great. Highly recommend.
Dave F is awesome
Tim - Canandaigua, NY
Dave F came to repair a broken area on the dishwasher rack. It was a 10 minute job. He then proceeded to give me advice on the best soap to use, how to fill the rinse aid, which cycle would give me the best results. He checked to make sure the machine was working properly and there were no errors that were showing up on the switchboard. He listened to the water filter and determined there was a loose piece stuck in the pump and cleaned it out. Dave F showed me how to clean the filter. And he stuffed a hole with some steel wool in a spot that a mouse likes to get in This is customer service that surpasses every expectation. You can’t pay people to care. Dave F you are an amazing individual
WASHER MAYTAG MEDC465HW0 Replacing legs due to unit not sitting evenly and rattling during use. Replaced legs and tested unit. Could not replicate noise. Unit tested good.
DISHWASHER WHIRLPOOL KDTM404ESS3 Replacing wash motor and spray arm due to unit failing to run. Replaced all parts. Unit was currently uninstalled due to wait time for parts was not able to test machine
WASHER WHIRLPOOL MVW7230HW0 Replacing control due to unit continually running drain pump. Replaced control and tested unit. Unit now responding to commands and has ceased running drain pump
DISHWASHER JENN AIR JDB9000CWS3 Q1 n. Q2 n. Q3 n. Unit not draining drain pump locked up and making burning smell replace drain pump and tested unit functions properly; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
DRYER MAYTAG MED9600SQ0 Replaced idler and rear rollers for noisy operation. The dryer tested good. ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
REFRIGERATOR FRIGIDAIRE FGHF2344MP0 Replaced evaporator housing behind ice maker for leaking and defrost drain freezing. Informed customer if problem persists the insulation around drain tube that is inside cabinet is degrading and non repairable.
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced compressor and evaporator for not cooling. The refrigerator tested good. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
RANGE WHIRLPOOL MER6600FZ2 Unit displaying f1e1 error. Unit still functional. Checked terminal block and found loose connections on both L1 and L2 terminals. Tightened connections. If problem returns order control. W11092468Verbal signature
REFRIGERATOR KITCHENAID KRMF706EBS01 Q1 n. Q2 n. Q3 n. Unit frosting on rh side. Top right corner and bottom edge of door seal not contacting cabinet. Raised door and it seems to be sealing. Called tech line. They recommend sealing liner with silicone and if problem persists replace door. Sealed liner. Customer is to monitor.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced control and rh ff switch due to intermittent door open alarm and intermittent led lights. Customer is to monitor. If problem persists issue is most likely a broken wire in the harness.
MICROWAVE KITCHENAID KOCE500ESS05 Tested oven and found no abnormal noises. Turned each fan on separately and they sounded good. Turned oven on and it is heating and cycling the heat on and off as expected.
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Replaced gaskets and tightened handle. One year warranty on gaskets and icemaker
DISHWASHER FRIGIDAIRE FFBD2406NB4A The customer is concerned with an odor from the dishwasher and poor cleaning. Drain hose was not hung properly. Raised drain hose and secured. Ran unit to check operation. Unit testing good. Recommending using a dishwasher cleaner like afresh to deal with odors.
WASHER MAYTAG MVWB766FW1 Replaced gearcase and calibrated. Ran drain and spin cycle successfully.
WASHER WHIRLPOOL MHW8630HW1 Replaced bellows and dispenser. Tested and found no leaks.
REFRIGERATOR MAYTAG MBF2258XEW1 S38253 for partInstalled drain tube kit to correct the ice build up on the freezer bottom. Removed ice from freezer and pan; used 1 W10619951 (Drain tube) from stock
DRYER WHIRLPOOL WHD5090GW0 Q1 no q2 no q3 noComplaint of water leaking from unit and thumping. Note unit was not properly secured to washer which may have created additional noise. Once secured ran unit and unit sounded normal. Drain set up not properly installed causing leak. Drain hose ran from overflow tank to customer stand pipe. Proper set up is to run from drain pump to stand pipe. When drain pump turned on water was flowed into the cabinet of dryer. Drain line has been corrected and will drain straight into septic. Customer does not need to monitor dump tank as it is not in use. Verbal signature acknowledged
REFRIGERATOR GE ZISW42EMB Was unable to service this unit because its an R12 system. Contacted GE technical support. They do not recommend converting this unit. The cooling unit seal will become damaged during service and is unavailable
DRYER WHIRLPOOL WGD75HEFW0 Q1 no q2 no q3 noComplaint of broken seal on door. Inspected and seal is ripped and falling out of track. Replaced door seal. Tested unit and unit tested good.
DISHWASHER MAYTAG MDB8949SBM2 Replaced ui for silver migration causing no operation. The dishwasher tests good
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Unit was vibrating. Found unit sitting on its wheels pressed against the wall behind it. Moved the refrigerator out slightly and lowered feet. Adjusted feet until doors were even. Was unable to recreate the noise after. Customer to monitor.
REFRIGERATOR MAYTAG MSS25N4MKZ Replaced fan. Rechecked for full frost pattern. Unit is cooling well.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Replaced drier and vacuumed unit per Techline. Recharged. Unit began cooling. The refrigerant noise went away. Unit tested good. ; used 4 W11313694 (5/1.8 alum brass reducer), and 1 W10896689 (5/4 brass reducer) from stock"
WASHER WHIRLPOOL WTW5000BW1 Replaced hub and gearcase. Calibrated and tested spin cycle. One year warranty on repair. Credit from previous repair towards cost of gearcase ; used 1 W10528947 (HUB) from stock
FREEZER WHIRLPOOL EV160NZTQ02 Replaced fans and tested. Unit started cooling.
RANGE WHIRLPOOL WFG320M0BW2 Replaced spark module and tested. Stove functions properly
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Door gaskets ordered the wrong color door gaskets were ripped so replaced with gray ones. Order correct door gaskets; ordrng 2 W11368721 (GASKET)s
DISHWASHER WHIRLPOOL WDTA50SAHN0 Q1 no q2 no q3 noRepair covered under manufacturer warranty. Proof of purchase attached. Complaint of no drain. Confirmed 120VAC to drain pump. Pump does not run. Replaced drain pump. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
DRYER MAYTAG MGD5500FW0 Replaced door hinge and caps for broken hinge and door sagging. The door tested good.
REFRIGERATOR GE PWE23KSDESS Q1 n. Q2 n. Q3 n. Intermittent noise coming from evaporator fan motor need evaporator fan parts at cost; ordrng 1 WR60X29099 (refrigerator fresh f)
DRYER MAYTAG MEDC465HW0 "Q1 n. Q2 n. Q3 n. Unit not drying in one cycle and moisture develops inside vent. Checked vent at outside and air was hot blowing out. Vent is brand new. Found exhaust temp of 170. Changed thermal cut off and retested on all temperatures. Heater is cycling properly. Customer is to monitor if problem persists replace motor. Left part with customer ; dspstn on spec-tagged invntry: 1 279838 ELEMENT , used 1 279816 (CUTOFF-THERMAL) from stock"
OVEN GE JSP57B0F1BB Q1 n. Q2 n. Q3 n. Switch ordered is the incorrect switch part is missed labeled in parts breakdown ordering correct switch; ordrng 1 WB24T10119 (switch infinite cont)
FREEZER WHIRLPOOL WRX986SIHZ01 Q1 n. Q2 n. Q3 n. Unit intermittently not defrosting. Some frost buildup on freezer evap cover. Ran defrost cycle in diagnostics. Switch defrost to timed cycle. Need control ; ordrng 1 W10843055 (cntrl-elec)
WASHER WHIRLPOOL WFW8640BW0 "Q1 no q2 no q3 noComplaint of unit leaking. Happened during clean washer cycle.Ran several diagnostic cycles checking internal water lines, valves, dispenser, Bellow gasket and venting and found no signs of water or leaks. After 5, cycles some moisture on inside of gasket however no leaks. If issue returns come back with Bellow gasket."
WASHER MAYTAG MHW5630HW0 Q1 no q2 no q3 noComplaint of no spin/drain except on quick wash. Following stored errors:F8E1 valve failure Tested both cold water valves and hot water valve and tested good. Ran drain and spin cycle and tested good. Inspected drain hose and found drain hose goes too deep into waste water system. Trimmed approximately 20 inches off drain hoses so inset into drain is less than 4.5 inches. Drain is not 39 inches up from unit due to unit being on stand. Advised customer if trimmed drain hose does not resolve issue that drain must be raised or unit come off pedastal. Current drain set up causing water to siphon out of machine. Verbal signature acknowledged.
WASHER AMANA NTW4516FW3 Customer stated that unit would not spin. Checked for error codes. Unit displaying for f8e1 for long fill. Discovered that drain hose was not hung properly causing issue. Repositioned hose and tested unit. Ran test cycle. Unit now spinning out as it should. Unit tested good
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced both fresh food section door gaskets for ripped gaskets and magnets falling out preventing good seal.
WASHER MAYTAG MVW7232HW0 Q1 no q2 no q3 noComplaint of noise during agitation and not enough water during wash. Following stored errors:NoneRan autodiagnostics cycle and completed without issue. Customer provided video of issue. Removed rotor and inspected slider. Was able to reproduce complaint by wiggling slider. Slider should fit tighter to drive shaft so it does not vibrate when in use. ; ordrng 1 W10734521 (Slider)
DRYER MAYTAG MEDX500XW0 Customer stated that unit was producing squealing noise. Discovered that idler pulley was seized causing issue. Replaced idler pulley and tested unit. Unit tested good. No service call fee collected due to call back for washer in home. ; used 1 279640 (PULLEY-IDLER) from stock
DISHWASHER WHIRLPOOL ADB1400AGS1 Q1 no q2 no q3 noComplaint of leak. Unit is leaking out of bottom of door. Unit is tidal waving. Ordering spray arms.; ordrng 1 W10671930 (Feed tube) and 1 W10448616 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)
OVEN DOUBLE KITCHENAID KEBS279BSS00 Replaced oven control due to lower oven not preheating properly tested ovens. Customer to monitor
WASHER WHIRLPOOL MVWC465HW2 Q1 no q2 no q3 noReplaced gearcase and splutch kit. Calibrated unit. Tested via autodiagnostics and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 W10721967 CAM
RANGE WHIRLPOOL GFG471LVS0 Customer stated that unit is failing to operate warming drawer. Element is not receiving power. Control is causing issue. Ordering control ; ordrng 1 WPW10157245 (CONTROL )
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Customer concerned with ice melting in the bin. The freezer is at -2. When the ice maker cycled most the the water leaked through the mold. Turned water valveAdjustment screw one turn clockwise( maximum adjustment) water still leaked when retested. The ice maker will need to be replaced as an assembly. Ordering the ice maker. The water line to the unit is stainless steel and is causing an off tase and odor. Recommending that they have an installer or plumber remove the water line and replace it with a cooler line to help with taste. ; ordrng 1 W10884390 (Ice maker)
REFRIGERATOR KITCHENAID KFIS29PBMS02 No fan noise on arrival. Inspected the freezer evap fan and it looked good with no ice build up under it. All the led lights are out. Power going to led driver but not out to lights. Ordering led driver. ; ordrng 1 WPW10306786 (LED DRIVER)
REFRIGERATOR JENN AIR JFC2089BEM01 Replaced right fresh food section door gasket for ripped gasket and magnet falling out.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper has developed a chattering noise. Ordering damper. ; ordrng 1 WPW10594330 (Damper)
OVEN WHIRLPOOL WEE750H0HZ1 Customer stated that oven was stuck in demo mode. Customer was attempting to set clock and unit went into demo mode. Removed unit from demo mode and tested all functions. Unit now functioning as it should. Explained to customer how to remove unit from demo mode if issue was to happen again. Unit tested good otherwise
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer was concerned with ice clumping at the bottom of the bin and how long the unit runs for. Checked freezer temp. The freezer was at 2.5 degrees at its warmest setting. Found ice build up under the ice bin. Reseated ice bin and adjusted door for a better seal. Customer to monitor.
DISHWASHER WHIRLPOOL KDTE334GPS0 Customer stated that unit was not cleaning. Checked for error codes. No codes present. Ran diagnostic cycle and immediately heard noise inside tub. Discovered that spray arm was making contact with filter housing. Removed filter housing and inspected. Reinstalled housing and tested unit. Unit now washing as it should. Unit tested good
REFRIGERATOR KITCHENAID KRFC604FSS00 Used inverter from compressor kit. The compressor started and continued to run. The freezer compartment began cooling. Waited to verify 3 way valve. Unit is testing good. ; dspstn on spec-tagged invntry: 1 GAUGES-OILLESS GAUGES-OILLESS and 1 W11025999 COMPRESSOR
RANGE WHIRLPOOL KFED500ESS03 Customer stated that unit was failing to operate burner on medium setting. Upon inspection discovered this was correct unit would not function on medium setting for single double or triple burner options. Replaced switch and tested unit. Unit tested good
WASHER MAYTAG MHW5630HW0 Tested unit to check for leaks. Ran clean washer to rule out a leak from the tub. Significant sudsing is occurring likely causing a small amount of water to leak from the door. Did not find water in the air vent.
RANGE WHIRLPOOL WFE515S0EW0 The customer is concerned with the self clean feature. The customer had some items in a ceramic container and a wooden knife holder on the cooktop and they were damaged. The knob Obote the vent and the console are slightly discolored as well. The customer has not tried to remove the discoloration. Explained to them that items should be removed from the cooktop when using the oven because it vents heat from the left side of the console. Documented the issue with Techline SR7729353402The oven door hinge on the left hand side was not inserted all the way into its catch causing the door to stay open slightly. Reseated hinge. Door shuts properly after adjustment. ; dspstn on spec-tagged invntry: 1 WP3149404 SWITCH- SM BURNER
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found the door was hinge Bound and popping back open. Adjusted both top and bottom hinges and the door is closing properly now. Left preordered part with customer.
DISHWASHER WHIRLPOOL WDT720PADM2 Q1 no q2 no q3 noReplaced dispenser and gasket. Unit still leaking through bottom of door. Called tech line and was advised to replace manifold sprayer and if that does not work inner door.SR7729354605; ordrng 1 W10858104 (Manifold tall zone) and 1 W10860142 (Inner door)
REFRIGERATOR WHIRLPOOL GI5FVAXVB02 Replaced ice maker for open motor.
MICROWAVE WHIRLPOOL WMH53521HZ5 "Found the light socket blew and took the bulb and control with it. Ordering control and socket. ; ordrng 1 W10210871 (holder,lamp) and 1 W11467778 (CONTROL ), dspstn on spec-tagged invntry: 1 8206232A BULB"
MICROWAVE WHIRLPOOL KMHC319ESS4 Customer stating that unit is failing to heat properly. Discovered that control is causing issue due to relay for magnetron failing to open during cycle. Ordering control ; ordrng 1 W11413135 (CONTROL )
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Ordering heat probe for persistent plugged drain. ; ordrng 1 819043 (heat-probe)
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Q1 n. Q2 n. Q3 n. Unit only runs if door is open. Tested switch. Control shorted. Replaced jazz board and verified unit is running ; used 1 WPW10503278 (ADC - JAZZ) from stock
FREEZER WHIRLPOOL WRF757SDHZ00 "Called customer, they said icemaker still not functioning. Need control and icemaker. Customer contacting whirlpool about replacing unit. If we proceed with repair order parts. W11224256 controlW11294907 icemaker"
WASHER WHIRLPOOL MHW8630HW1 Replaced dispenser assembly and tested. Found a slow leak from cold water hose. Tightened hose and ran quick wash cycle. Found no leaks.
DRYER WHIRLPOOL MGD6630HW1 Replaced drum and ran dryer for about five minutes. Unit functions properly.
RANGE MAYTAG MGS8800FZ0 Q1 n. Q2 n. Q3 n. Replaced control and tested. Unit functions properly. One year warranty on repair.
WASHER WHIRLPOOL MHW5630HW0 Replacing control due to unit not spinning out properly. Replaced control and tested unit. Unit is spinning as it should. Unit tested good
DISHWASHER WHIRLPOOL MDB8959SKZ0 Replaced pump and tested
RANGE WHIRLPOOL WOS51ES4EB00 Q1 n. Q2 n. Q3 n. Unit not heating. 238v to control. Installed thermostat and tested. Unit functions properly. Not charging labor. Did not quote prior to repair.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Upon arrival to home unboxed doors for inspection. Inspected refrigerator and freezer doors. Refrigerator door has very small mark on top of door where hinge attaches. Freezer door is does not have any blemishes technician can see. Customer inspected doors with flashlight stating that doors still have very fine scratches. Customer does not want bed doors installed or ordered.
WASHER WHIRLPOOL WTW4816FW2 Q1 no q2 no q3 noComplaint of no agitation. Following Stored errors?:F8E1 long fill. Tested hot and cold water valves and tested good. Inspected drain loop and found drain loop on ground draining into sump. Elevated drain to utility sink. Advised customer drain must be elevated or ! machine will shut off due to leak condition.
WASHER WHIRLPOOL WTW4850HW1 Q1 no q2 no q3 noComplaint of unit banging and walking during spin. No stored errors. Confirmed feet are level. Ran autodiagnostics test and completed without issue. Demonstrated load balancing using towels. When testing high spin while empty and with perfectly balanced load unit performed properly. When spinning one towel pressed into on side of machine was able to reproduce customer complaint. educated customer on load balancing and wash cycle selection.
DRYER WHIRLPOOL GGW9250PW3 "Q1 no q2 no q3Repaired with dryer repair kit. Covered under ATEC warranty.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 1 4392067 (Repair kit) from stock"
DISHWASHER KITCHENAID KUDS30IXSS4 S23010 replaced upper rack rails for falling rack. The dishwasher tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
DISHWASHER KITCHENAID KUDC03IVBL3 Q1 no q2 no q3 noComplaint of intermittent troubles with panel. Can't start a wash. Powered up unit and no matter what button pressed the heavy wash led came on. Stuck key on that button. While disassemble unit found the door handle had broken causing door to also read open. This would stop the machine from starting a wash. Manually overrode panel with old UI and was able to start a wash. Unit functional with broken handle removed. Customer will use while actuating switch with hand. Leaving quote for UI in case stuck key issue persists.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit is siphoning the water out of the tub while running because the drain is installed into a pipe behind the unit and then down through the floor. The drain hose needs toBe installed per the installation instructions in order to remedy this issue. Referred customer back to installers. Checked operation of the dishwasher and it is running as it should.Verbal signature
WASHER MAYTAG MVWB766FW1 Replaced gear case due to rattling noises. Unit tested good
REFRIGERATOR KITCHENAID KFIV29PCMS02 Checked refrigerator for an intermittent popping noise. Tested all of the loads in diagnostics. Was not able to recreate the noise while I was there. Found slight frostBuild up on freezer drawers. Likely from an air infiltration even that is no longer taking place. Unit is testing good. Requested that the customer record the noise if possible to forward to our office.
DISHWASHER KITCHENAID KUDS30IXBT2 Replaced dispenser for over sudsing. The dispenser worked as expected.
DISHWASHER KITCHENAID KDTE104ESS1 "7-2 error. Unit not allowing cycles to be selected after repair. Done led not turning on after cycle. Customer reset breaker and unit turned on again. Need control and panel. Parts under warranty. ; ordrng 1 W10854225 (cntrl-elec) and 1 W10903576 (panel-cntl), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
REFRIGERATOR WHIRLPOOL KFIS25XVMS2 Replaced compressor the manufacturer supplied for seized compressor. The refrigerator tests good
RANGE JENN AIR SEG196 Cleaned the burner and opened up the hole on burner to let gas flow in. All the burners are now working. The fan switch is broken and just taped to cover with one wire unplugged. The range needs the switch replaced but is discontinued. Y704221 is the part number.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Unit gives different temps in fresh food section depending on where the food is located. Ff set to 33. Center rack was 39 degrees. Tested thermistor from control: 8000 ohms at 2.2v. Turned on fan in diagnostics and it did not turn on. Tried several times and fan eventually turned on. Called tech line SR 7729329092; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)
DISHWASHER WHIRLPOOL MDB9959SKZ0 Found the dishwasher is sticking out and fasteners will not contact anything to fasten in place. Pull unit out and repositioned. Noise from the door is gone. Recommended customer have installer fasten machine so it does not move when opening and closing the door.
OVEN KITCHENAID KSEG700ESS2 Replaced control due to intermittent operation. Calibrated oven for customer.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced ice maker for sporadically making ice. Replaced both door gaskets for torn gaskets. Replaced harness for broken power cord.
WASHER WHIRLPOOL WET4027HW0 Replaced suspension and tub ring due to suspension bushing breaking causing unit to spin off balance. Replaced both parts and discovered large crack in outer tub. Crack was not visible until unit lid was removed. Tub will beed to be replaced. Ordering tub. Dryer will need to be uninstalled. Please send 2nd man to ; ordrng 1 W10371566 (TUB OUTER )
WASHER WHIRLPOOL WFW5620HW0 Found unit with console unresponsive. Removed connections to check voltage. 12vdc present at the console. When reinstalled the unit began to function. Ordering console. ; ordrng 1 W11319991 (Console)
WASHER WHIRLPOOL WTW5000DW3 Replacing water valve due to solenoid staying open causing water to flow into machine when valve is not actuated. Replaced water valve. Tested unit. Unit tested good
WASHER WHIRLPOOL WFC7500VW2 Installing motor control due to unit failing to properly engage into spin. Replaced motor control. Tested unit. Unit tests good
WASHER MAYTAG MVWB766FW1 Service Call covered under 60 month manufacturer warranty.Q1 no q2 no q3 noComplaint of unit turning off at start of wash. Following stored errors:F5E2Tested lid lock in diagnostic and tested good. Power tested ACU and also tested good. Ordering ACU and lid lock to address intermittent lock failure.; ordrng 1 W11135392 (ACU) and 1 W10810403 (Lid lock)
DISHWASHER AMANA ADB1400AGS1 Q1 no q2 no q3 noComplaint of door not shutting/opening properly. Customer provided small piece that has broken from machine. Piece provided is friction sleeve. Missing part causing tension from door springs to pull the door 1/3 shut. Rack cannot slide out easily onto partially shut door. Ordering pair of sleeves.; ordrng 2 WP8268961 (Friction sleeve)s
REFRIGERATOR KITCHENAID KRFC604FSS00 Re ordering correct compressor. ; ordrng 1 W11025999 (Compressor kit) and 1 undefined (Oil free gauges)
WASHER WHIRLPOOL WFW6620HW0 Replaced stator motor for leaking in clean wash cycle. Ordering dispenser for leaking during regular wash. ; ordrng 1 W11465532 (DISPENSER )
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Unit will not produce ice. Confirmed voltage at ice maker. Attempted to jump out ice maker thermostat. Unit will not run harvest cycle. Ordering ice maker ; ordrng 1 WPW10251076 (ICE MAKER)
OVEN WHIRLPOOL RF263LXTQ3 Found the element is sometimes not fully heating and other times it is staying on to long. The control will need to be replaced. Customer also states that sometimes three of the burners will only stay in full heat and will not cook at medium heat. Quoted for 3 infinite switches and control but The control board is unavailable. ; rqstng P&A on 1 W10840298 (cntrl-elec) and 1 WP3148952 (switch-inf) and 2 WP3149400 (switch-inf)s
COOKTOP KITCHENAID KFGU766VSSS01 Customer stating that unit is producing noise while burners light and burners are continually clicking after flame has lit. Discovered that regulator is causing noise when burners are lighting. Also found that spark module is failing causing continual spark of burners. Ordering regulator and module ; ordrng 1 W10368615 (REGULATOR ) and 1 WP8286829 (SPARK MODULE )
DISHWASHER MAYTAG MDC4650AWW Customer stating unit will not clean. Wash motor is failing and control is failing to operate dispenser. Ordering control and wash motor ; ordrng 1 12002713 (CONTROL ) and 1 6-919922 (WASH MOTOR )
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
DRYER WHIRLPOOL WED4815EW1 "Q1 no q2 no q3 noComplaint of no operation. Tested power is good. Tested thermal fuse and tested good. Tested good switch and switch tested open. Jumped door switch and able to start unit. Ordering new door switch. ; ordrng 1 WPW10237959 (Door switch), dspstn on spec-tagged invntry: 1 279838 ELEMENT"
DISHWASHER MAYTAG MDB4949SHZ1 "Unit is not completing cycles. Found that the control is only intermittently sending voltage to the drain pump. Pump tested good for resistance fromControl. Customer stated that it also powers on and off by itself. Ordering control, console, and drain pump ; ordrng 1 W11225084 (Control) and 1 W11395600 (Console), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
WASHER MAYTAG MVWB835DW4 Customer stated that keypad would not respond to commands. Upon inspection discovered that console would power up but not allow customer to select cycle while turning dial. Discovered that lid lock is causing issue. Ordering lid lock ; ordrng 1 W10810403 (LID LOCK )
WASHER MAYTAG MHW6630HW0 Customer stating that unit is failing to spin out clothes properly and is flashing error codes. Checked for codes. Unit is not spinning due to spin option being off Unit is displaying f5e2 for door lock error . Also discovered that bellow for door has ripped. Ordering door lock and bellow. ; ordrng 1 W11314648 (BELLOW ) and 1 W11316250 (DOOR LOCK )
DISHWASHER KITCHENAID KDTM404EBS3 Found ui acting very erratic. Stuck key err. Door lock error and lower spray arm error. During testing the ui would turn off randomly when selecting cycle. Ordering control and ui; ordrng 1 W11114745 (console) and 1 W11341628 (CONTROL)
REFRIGERATOR KITCHENAID KRMF606ESS01 "Found led driver is shorted causing compressor to not turn on. Unplugged driver and the compressor is now working. Ordering led driver; ordrng 1 W10804160 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11087438 MOTOR-EVAPORATOR"
WASHER WHIRLPOOL WFW92HEFW0 Replaced parts and tested. Found slow leak from cold water hose. Fill valve threads damaged and not sealing. Need valve. ; rqstng P&A on 1 WPW10247306 (valve)
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noComplaint of no operation. Customer power cycled unit several times. At time of service call touch pad is operational. No stored error codes. Ran autodiagnostics cycle and ran with no issue until attempting to cancel cycle. Took multiple tries for cancel button to register. Removed front panel and inspected connections at control. Found connector on UI board is a little loose causing intermittent connecting. Ordering UI and Control.; ordrng 1 W11305303 (ACU) and 1 UI (research ticket to obtain part number is active)
REFRIGERATOR MAYTAG MFW2055FRZ00 "Replaced broken light housing and reinstalled bulb, socket, and cover. Verbal signature"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit has not been making ice. Found ice maker with bail arm in the off position. Lowered bail arm. IceMaker cycled and filled. Checked freezer temp. Freezer was at-1 suspecting that the ice maker had been jammed. Testing ok now.
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
WASHER MAYTAG MVWX655DW1 Customer stated that unit was not spinning out clothes properly. Upon inspection checked for error codes. Unit displaying f7e5 for basket speed fault. Discovered debris was blocking optical sensor causing issue. Cleared debris and tested unit. Unit tested good. Unit now spinning as it should ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found fill tube was full of ice preventing ice production. Removed ice.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Found drain was plugged causing ice build up in freezer and causing door to not open. Customer had defrosted prior to visit. Cleaned drain line. Found led board not sending power to side wall and freezer led lights. Ordering control ; ordrng 1 W10830288 (cntrl-elec)
OVEN KITCHENAID KEBS207DBL10 Replaced thermostat for open thermostat that was preventing heating on upper oven. Tested oven and found it is overheating. Calibrated temp to -35 degrees. Customer is going to put thermometer in oven and adjust cooking temp accordingly.
REFRIGERATOR GE PFSS2MIYCSS Replaced both slides on freezer door for door not closing. The door tested good.
WASHER WHIRLPOOL NTW4516FW3 Unit manufacturerd on 6/1/20. Q1 no q2 no q3 noComplaint of no spin. Lid not locking. Following stored errors:F0E1F5E1 lid switch error.Lid is locking in test mode. Replacing lid lock assembly to fix intermittent locking issue.Tested via autodiagnostics. Unit tested good.Verbal signature acknowledged; used 1 W11307244 (LATCH) from stock
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Lh bin falls off when opening. Replaced center track and tested. Bin slides out properly.
WASHER WHIRLPOOL WTW5100HC0 Found unit displaying f-9 error. F-5 error stored in control. When the customer was doing a load ofBedding the machine detected an out of balanceCondition generating these errors. Tested unit in diagnostics to verify operation. Unit tested ok. Suspension also tested fine. Customer to monitor
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Ff door not sealing. Adjusted lower hinge and greased hinges. Unit functions properly.
RANGE WHIRLPOOL WFE505W0HS1 Q1 n. Q2 n. Q3 n. Unit throws F3 error. Need control and temp sensor.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Unit not cooling. Found evap fan not running. Loose terminal in evap fan connection. Corrected fan and verified frost pattern.
RANGE WHIRLPOOL WFG361LVT1 Q1 n. Q2 n. Q3 n. Unit doesn't reignite after preheat. Igniter not on truck stock. Cleaned igniter and grounding surfaces and tested. Unit functions properly. Customer is to monitor. If problem persists replace igniter. WP9758079 40Sh 15Sc 93.50Labor 76.40
OVEN JENN AIR JJW3830IL00 Replacing control and lower blower fan due to unit continually flashing f6e4 code. Replaced both parts. Reassembled unit. Ran preheat on both ovens to 350. Unit preheated as it should. Unit tested good
DRYER WHIRLPOOL WED7500GC0 Q1 no q2 no q3 noComplaint of no heat. Tested power and measured only 120VAC from line 1 and line 2 voltage. Advised customer to seek electrician.
DISHWASHER KITCHENAID KDTM354ESS3 Customer stating that units upper rack is falling. Discovered that welds on tracks have snapped causing issue. Replaced tracks. Tested rack unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
RANGE WHIRLPOOL WFE505W0HZ0 Replaced door gasket and checked that door was sealing. Customer is to monitor
DRYER MAYTAG MDG28PRCWW2 Helped tr
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit is not filling the ice bin. Found an E5 error in diagnostics. Checked the freezer evaporator compartment for airflow restrictions. Found that the air returns were iced over on both sides. Removed frost build up. The ice maker cycled and filled by itself when taken back out of diagnostics. Customer to monitor for ice ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
WASHER WHIRLPOOL WFW88HEAW0 Q1 no q2 no q3 noComplaint of water in machine when returning to start load of laundry. Removed dispenser. Felt water trickle into dispenser from cold water line. Unit is slowly dripping water into basket when not in use causing water condition between loads of laundry. Replaced valve assembly. Tested unit via diagnostic cycle and unit test good. No stored errors.Verbal signature acknowledged
WASHER MAYTAG MHW8630HC0 Replacing control and console due to unit failing to respond to commands. Replaced both parts. Tested unit. unit now accepting commands. Ran cycle to confirm function. Unit tests good
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Added metal tape to warm air returns. Turned freezer damper to max to get freezer Colder. Adjusted temp on control to second snowflake from the left for inconsistent temps in both sections.
REFRIGERATOR WHIRLPOOL WRS321SDHW "Found the rubber noise suppressor that goes on discharge line was sitting under the fan and making noise. Removed and put rubber in proper spot on discharge line. The refrigerator tests good. The water line from house supply comes through the floor about six inches in from,back wall and the refrigerator has to move over line when set in place. Informed customer and showed that the line could potentially break from this."
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated that unit is failing to run wash cycle. Discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
OVEN KITCHENAID KEBS107BBL1 Customer stated that unit is displaying f2 code. Code relates to shorted key on switch membrane. Switch membrane is no longer Available due to age of unit. Reseated breaker and cleared code advised customer if code reappears Unit will need to be replaced. Collected service call fee ; dspstn on spec-tagged invntry: 1 12001655 SENSOR 3' and 1 12001656 SENSOR
WASHER WHIRLPOOL WFW92HEFW0 Assistance rendered
RANGE WHIRLPOOL WML55011HB4 Replaced damaged door. Door functioning as expected Verbal signature
RANGE WHIRLPOOL WEE510S0FS Light bulb would not turn on. Found that socket was loose at its connection. Repaired connection on socket. Light turned on briefly before the Filament broke. Replaced light bulb. Unit tested good Verbal signature ; used 1 8009 (Bulb) from stock
DRYER WHIRLPOOL NED4655EW1 Q1 no q2 no q3 noComplaint of no heat. Tested power to unit and tested poorly. Unit is only getting 120VAC from outlet. Advised customer to seek qualified electrician.
REFRIGERATOR AMANA AFI2539ERW01 Q1 n. Q2 n. Q3 n. Unit not dispensing ice correctly and gasket torn. Replaced gasket and cleared ice stuck in ice bin and tested. Unit functions properly.
RANGE WHIRLPOOL WFG320M0BB2 Customer stated that bulb had broken off inside socket. Removed bulb housing and tested socket. Customer will need to install new bulb socket is functioning as it should. Unit tested good
DISHWASHER GE GDF510PSJSS Dropping off part to customer
RANGE WHIRLPOOL WFG374LVB3 Customer stated that unit is failing to light oven but is smelling gas. Discovered issue is with spark module. Spark module is trying to light burners on stove not bake electrode. Module is failing to send spark to electrode. Module will need to be replaced. Customer will contact office if they would like to proceed. Part is listed below WPW10331686 (spark module)
DISHWASHER JENN AIR JDB9000CWP3 Customer stating that upper rack is falling. Discovered that adjuster tab on left side adjuster has broken causing issue. Replaced adjuster. Tested rack. Unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock
DISHWASHER KITCHENAID KDFE104HWH0 Q1 no q2 no q3 noReplaced upper and lower spray arm. Tested unit and unit tested good.
DISHWASHER KITCHENAID KDFE104DSS3 Q1 no q2 no q3 noComplaint of no drain and noisey drain. Filled unit and ran drain. Drain buzzes but does not drain. Sump and line are clear of debris. Needs new drain pump. Replaced drain pump and unit tested good. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
OVEN KITCHENAID KOSE500EWH00 Replaced control panel and tested. Unit functions properly
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced door gasket on rh side and adjusted fill time on icemaker for ice clogging ice chute. Customer is to monitor.
MICROWAVE KITCHENAID KOMS155MSS0 Unit not showing numbers on display. Found ribbon cable giving poor connection to display board. Display has been discontinued
WASHER WHIRLPOOL LSR8233EQ1 Customer stated that unit would not agitate or spin. Discovered that dog agits and motor coupler were both worn causing issue. Replaced both parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
DISHWASHER WHIRLPOOL DU1100XTPB0 Q1 no q2 no q3 noComplaint of no drain. Pressed cancel drain button and unit drained without issue. Disassemble sump and sump was clear. Inspected wash motor impeller and chopper blade and found no issues. Advised customer to use machine like normal. A drain pump can fail intermittent as the circuitry starts to breakdown. Heat from excess use during wash cycle will burn pump out temporarily and subsequent cancel/drain cycles work since pump is cool. If issue persists return with drain pump WP661658Verbal signature acknowledged.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led light that was not working. Light tested ok; used 1 W11205083 (Mod) from stock
REFRIGERATOR MAYTAG MSS25N4MKZ "Replaced drier due to no charge. Unit developed a full frost pattern afterwards but the evaporator fan is stalling. Ordering fan ; ordrng 1 wpw2315539 (Evaporator fan), used 1 Wpw10143759 (Drier) from stock"
OVEN KITCHENAID n/a "Unit has not heated since customer did a selfClean on it. Blower is loud. The service pointer related to this issue recommends replacing the oven TCO for each oven and the blower. This unit is installed in a corner and requires two technicians to service. Quoted for the blower and TCO. Customer is going to think about the repair and will let us know ; rqstng P&A on 1 WPW10176670 (Blower) and 2 WP9759242s, states that autho needed"
DRYER WHIRLPOOL WED8620HC1 "Q1 no q2 no q3 noOriginal model and serial provided was for washing machine. The unit with smashed UI is the dryer. Corrected work order and ordered correct console. (W11314469). Note stacked unit. Part unavailable. ATEC will reach customer when part is received. Current part is functioning.; ordrng 1 W11314469 (UI), states that autho needed"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Q1 no q2 no q3 noComplaint of ice falling out of dispenser. Inspected dispenser and ice door is not sealing completely. Ice melts and slips through. Ordering dispenser as an assembly.; ordrng 1 W11423782 (Separater) and 1 W11397167 (Retainer)
REFRIGERATOR KITCHENAID KUIC15PHZS0 Q1 n. Q2 n. Q3 n. Unit throwing thermistor error. Tested thermistor and it's out of tolerance. Need thermistor. Paid in full ; ordrng 1 WPW10511923 (thermistor)
REFRIGERATOR KITCHENAID KRFC300ESS01 Q1 n. Q2 n. Q3 n. Unit not cooling compressor short cycles. Need compressor. Parts and labor covered under warranty through manufacturer. Shelf broken. Need shelf ; ordrng 1 W10889474 (shelf-glas) and 1 WPW10507886 (compressor)
REFRIGERATOR KITCHENAID KRFC704FPS01 Q1 n. Q2 n. Q3 n. Unit not cooling. Ff at 50. Freezer at 25. Compressor and fans running. Sealed system leak. Need ff evap. Parts covered by manufacturer. ; ordrng 2 W11109499 (drier-tube)s and 1 W11291123 (evaporator)
REFRIGERATOR JENN AIR JSC24C8EAM00 Unit not cool. Called tech line SR 7729280204 they said to check pressures with gauges. Sealed system leak. Fresh food evap not cold freezer at 50 degrees. Need evap. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
WASHER WHIRLPOOL MVW7230HW0 Customer stated that unit would not stop running drain pump. Discovered f9e1 code stored for long drain. Called techline about issue. SR: 7729279529 techline stated that is drain pump is clear and pressure hose is not clogged with debris then acu will need to be replaced. Ordering ACU ; ordrng 1 W11419171 (CONTROL )
DRYER KENMORE 11087582110 Customer stated that dryer will continue to run while door is open. Discovered that switch is failing. Ordering switch ; ordrng 1 W10820036 (DRYER SWITCH )
RANGE WHIRLPOOL WFE550S0HZ1 Front left dual burner was only energizing the outer element when the customer was using it. This is not a normal option. Burner was operating properly at time of service. Suspecting an intermittent failure of the infinite switch. Ordering switch. Element to be replaced at the same time. ; ordrng 1 WPW10434452 (Switch)
OVEN KITCHENAID KSEG700ESS2 Complaint of oven stopping heating during bake cycle until cycle is restarted. Tested bake element i