Near Rochester, NY 14609
Tanner
Job Details: 07/11/2020
WASHER WHIRLPOOL WTW5000DW2 Q1 no Q2 no Q3 no Replaced water valves and lock switch. Tested unit via auto diagnostics and unit tested good.Verbal signature acknowledged.
Near Webster, NY 14580
David
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced torn right side fresh food gasket
Near Webster, NY 14580
David
Job Details: 07/11/2020
MICROWAVE KITCHENAID KHMS2040BSS Replace shorted diode that was preventing unit from heating. Microwave tested good afterwards
Near Honeoye Falls, NY 14472
Dave
Job Details: 07/11/2020
REFRIGERATOR AMANA SBD21VW Refrigerator has low refrigerant . Customer is going to look for a new unit .
Near Irondequoit, NY 14617
Tanner
Job Details: 07/11/2020
REFRIGERATOR KENMORE 596.775968 Q1 no Q2 no Q3 no Complaint of no ice. Confirmed 120VAC to icemaker with door switch closed. Jumped TH on icemaker and motor would try to turn but buzz and stay in one spot. Needs new motor. Repaired with icemaker assembly. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Near Caledonia, NY 14423
Steve
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Ordering evap fan for fan not running. ; ordrng 1 WP2315539 (motor-evap)
Near Rochester, NY 14624
James
Job Details: 07/11/2020
RANGE WHIRLPOOL WFE505W0HS1 Replaced parts and tested oven and cooktop. Unit functions properly ; dspstn on spec-tagged invntry: 1 PT220L CORD 4' 3W
Near Victor, NY 14564
Dave
Job Details: 07/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 Plates hitting top rack spray arm . Top rack is in lowest position and plates are standing straight up and hitting spray arm . Plates should be at an angle or top rack needs to be up higher . Unit tests good .
Near Macedon, NY 14502
Dave
Job Details: 07/11/2020
REFRIGERATOR MAYTAG MBF2258FEZ04 Crisper bin drawers were not level .found that they were not installed correctly. Items freezing toward back. Turned freezer down to 3 customer will monitor. Leveled the legs on unit . Unit tested good .
Near Webster, NY 14580
David
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Items on the top shelf of the fresh food section are freezing. Changed air damper. Recommending that items be moved away from the back wall. Customer to monitor temperature
Near Rochester, NY 14624
James
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT790SAYB3 Q1 n. Q2 n. Q3 n. Unit not selecting start. Found corrosion all over user interface. Need UI 74.90 labor ; ordrng 1 WPW10629159 (housing-ui)
Near Rochester, NY 14612
Tanner
Job Details: 07/11/2020
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
Near Lima, NY 14485
Dave
Job Details: 07/11/2020
DRYER GE DBSR463GG7WW Start knob is broken . Ordering part and shipping to customer WE1M654; ordrng 1 WE1M654 (knob/ direct ship to customer)
Near Brockport, NY 14420
James
Job Details: 07/11/2020
RANGE WHIRLPOOL WFE770H0FZ2 Complaint of not heating properly. Unit took about 15 minutes to heat to 350. Oven temp was 299. Offset temperature and retested. Unit heated to 310. Disconnected temp sensor and reconnected now temp is 355 at 350. Unit functions properly.
Near Penfield, NY 14526
Dave
Job Details: 07/11/2020
DRYER MAYTAG DG312 Gas coils were bad . Unit would start to heat and once coils got hot it would stop. Timer is now advancing in auto dry settings . Replaced coils unit tested good .; used 1 279834 (COIL KIT) from stock
Near Webster, NY 14580
David
Job Details: 07/11/2020
REFRIGERATOR GE PFSS5RKZASS "Unit is not making ice due to warm temperatures in the ice room. Removed evaporator cover to inspect icebox fan. Found icebox fan receiving 12 V VDC, but not running. Ordering ice box fan. Left side fresh food door gasket that was changed is not seated well into door channel and needs to be changed again ordering gasket per appliance tech warranty.; ordrng 1 WR60X10330 (FAn) and 1 WR14X10305 (Gasket ATEC warranty)"
Near Irondequoit, NY 14617
Tanner
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 no Q2 no Q3 no Complaint of unit leaking. Customer states last repair never solved issue. Felt insulation in door and is moist from machines recent use. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
Near Rochester, NY 14626
James
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced icemaker and cycled. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Irondequoit, NY 14609
David
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced filter dryer from compressor kit due to insufficient cooling in the refrigerator and freezer. Was unable to get new compressor to run before installing. Existing compressor working as expected. Unit began cooling normally after holding a strong vacuum customer to monitor.; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS and 1 W10913906 VALVE 1/4
Near Ontario, NY 14519
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL MVWC565FW0 Replacing cam and pulley cover due to cam nut being loose and cutting into old pulley cover. Replaced both parts. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
Near Webster, NY 14580
Evan
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stating that unit will not open dispenser. Upon inspection discovered that door was catching on edge of dispenser causing unit not to open. Replaced dispenser. Ran diagnostic cycle. Confirmed dispenser door was opening. Unit tested good ; used 1 W10861000 (DISPENSER) from stock
Near Penfield, NY 14526
Dave
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced freezer LED . Tested unit . Tested good .
Near Penfield, NY 14526
Dave
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 1 in freezer while set to -4 and 38 in fresh food while set to 33 . Called techline SR 7728299803 . Ran tested four . Tested good . Thermistors all passed . Ran test 5 compressor turns on and off . Checked frost pattern freezer had good frost pattern when getting into it . SR 7728300598 called techline again . He said wouldn’t be able to tell if its the UI W10849460 and main control W10843055 . Techline said to replaced both . Unit wasnt cooling right and not running After testing it. Power cycled unit and now unit is working as expected. Customer is going to monitor refrigerator and see what happens.
Near Fairport, NY 14450
Dave
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT720PADM3 F4E3 wash pump failure. Needs wash pump . Replaced wash pump W11309335.. tested unit . Tested good
Near East Rochester, NY 14445
Steve
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Replaced icemaker for no water coming to ice maker. The ice maker tested good.
Near Fairport, NY 14450
Evan
Job Details: 07/11/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 Customer started that water is freezing in ice bucket and dripping down from door. Called techline to inquire about issue. Ran multiple diagnostic tests with on with techline discovered that evap thermistor could be potentially causing issue due to reading being high. Techline recommending replacement of thermistor. Ordering thermistor Sr: 7728295848; ordrng 1 W10316760 (EVAP THERMISTOR ) and 1 W10858452 (EVAP HEATER )
Near Churchville, NY 14428
James
Job Details: 07/11/2020
OVEN MAYTAG MER6600FZ2 Q1 n. Q2 n. Q3 n. Cooktop hot led illuminated all of the time. Disconnected rf element and light went out. Need element and infinite SW ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
Near Rochester, NY 14612
Tanner
Job Details: 07/11/2020
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
Near Rochester, NY 14626
James
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDF550SAHS Q1 n. Q2 n. Q 3 n. Unit runs non stop until turned off or blows circuit breaker. Need control ; ordrng 1 W11230457 (cntrl-elec)
Near Webster, NY 14580
David
Job Details: 07/11/2020
OVEN DOUBLE MAYTAG CWE550 L14Upper oven bake element was damaged at the connector. Element needs to be replaced and wire to element repaired. Ordering bake element; ordrng 1 WPY04000066 (Element)
Near Penfield, NY 14526
David
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked all functions of ice system. Optics fans and harvest all functioning but only producing 1/4 of a bin in 24 hours. Documented findings with Techline under previous Sr number. Ice-maker and control are new. Ordering freezer fan and ice fan to rule out an airflow issue. Both evaporators were free of ice build up. Thermistors allTested ok. ; rqstng P&A on 1 W11032800 (Evap fan) and 1 WP67006337 (Fan) and 1 W10846539 (Fan)
Near Rochester, NY 14612
James
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Unit not draining. Found tooth pick in pump. Removed toothpick and filled and drained tub successfully. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14618
Steve
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Sr# 7728302053Refrigerator was 50 degrees on arrival. The freezer was close to zero and making ice. All the fans are running. Good frost pattern. He mullions and gaskets were very hot. The room temperature was above 90 and the compressor area as very hot. Called tech line. The warm cabinet and warm gaskets are raising the temp in the fresh food section. Customer is going to put small fan up in compressor compartment.
Near Rochester, NY 14610
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL WFW5620HW0 Customer stating that is off balance and door will not shut correctly. Checked for error codes upon arrival. Unit displaying code F0e5 for off balance load. Also discovered that door spring for bellow was coming detached causing issue with door closure. Reseated spring. Door is now closing as it should. Spoke with customer about cycle selection and loading. Ran diagnostic cycle. Unit itself tested good
Near Hilton, NY 14468
David
Job Details: 07/11/2020
WASHER WHIRLPOOL WFW94HEAW0 Found large coin wedges between inner and out tub causing a noise. Removed coin and cleaned pump filter. Tested in high spin to verify repair.
Near Hilton, NY 14468
David
Job Details: 07/11/2020
RANGE HOTPOINT RGB524PR2 Customer stating that oven will shut off After a short time but when it restarted will light again with no issue. I’ve been never maintain his temperature and will shut off consistently. Suspecting an issue with the gas valve. This is a standing pilot oven and all parts are discontinued. The Customer is going to replace the unit
Near Hamlin, NY 14464
David
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL n/a Checked unit in diagnostics for odor when running. Removed debris from tub and heater. Cleaned debris from pump impeller. Reseated allConnections. Unit testing okay.
Near Penfield, NY 14526
Steve
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Sr# 77283000933 degrees in freezer 43 in fresh food section. Called tech line for varying temperatures and found the compressor is loosing power. Ordering compressor and Orion board. ; rqstng P&A on 1 876764 (valve) and 1 978030 (tube-outlt) and 1 W10735062 (tube) and 1 W11109499 (drier-tube) and 1 W11336586 (CONTROL) and 1 W11393142 (COMPRESSOR)
Near Webster, NY 14580
Evan
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stating that deli drawer was sticking due to ice underneath. Discovered frost build up on FF section evaporator. Cover is cracked due to build up and will need to be replaced. Ordering Evap cover ; ordrng 1 W10564044 (EVAP COVER )
Near Webster, NY 14580
Evan
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit had never made ice since purchasing fridge. Ran test 56 on tech sheet to run harvest cycle on ice maker unit is harvesting as it should. Ran test 47 to fill ice maker. Unit is filling as it should. Suspecting Issue with thermistor on ice maker not sensing temp correctly. Ordering ice maker ; ordrng 1 W11294907 (ICE MAKER)
Near Rochester, NY 14626
Tanner
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Water line has been cut from water inlet to icemaker. Ordering new tube and fittings.; ordrng 1 2003812 (Tube) and 1 W11292468 (Fitting) and 1 WP1106508 (Gasket) and 1 W10861184 (Clamp) and 1 4387491 (Insert)
Near Rochester, NY 14607
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL MHW5630HW0 Customer stating unit is leaking from bottom left corner. Upon inspection discovered that issue is coming from dispenser not properly sealing up against UI. Checked for error codes. No codes present. Ordering dispenser ; ordrng 1 W11316600 (DISPENSER )
Near Rochester, NY 14606
Tanner
Job Details: 07/10/2020
WASHER WHIRLPOOL WFW7540FW0 Q1 no Q2 no Q3 no Complaint of not starting wash cycle then F3E1 error. Following stored errorsF3E1F5E2Ran service diagnostics cycle. And would not start.Inspected pressure hose and found damage to hose from rubbing on tub. Pin hole leak causing unit not to read pressure. Ordering pressure assembly.; ordrng 1 WPW10448876 (Pressure switch) and 1 W11044559 (Hose)
Near Rochester, NY 14606
Tanner
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Q1 no Q2 no Q3 no Complaint of ice maker not making ice SR7728285014 confirmed optical sensor is not sending voltage to ice maker. Jumped optical switch and unit started a harvest. Due to faulty optics the ice maker will not harvest because it thinks the ice bin is full.Ordering optics assembly. Repair PAID IN FULL; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER and 1 W10884390 ICEMAKER
Near Irondequoit, NY 14617
Tanner
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of unit leaking out front of door. Replaced door gasket. Tested gasket with unit running and with standing water. Unit started to leak during 2nd fill/wash cycle. Right out center of front door. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
Near Rochester, NY 14624
Tanner
Job Details: 07/10/2020
WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Complaint of machine leaving black marks on light clothing. Image attached.No stored error messages. Ran service diagnostics cycle without issue. Inspected drive shaft for corrosion or oil to see if that has accessed the basket and found none.SR7728284078Advised overloading or too much softener can cause this. Advise customer on use and care. Nothing in machine will add black marks.
Near Penfield, NY 14526
Tanner
Job Details: 07/10/2020
REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Complaint of no light in FF and FC. While removing module in FC the module wiring dislodged from connector. Connector is buried in insulation and liner and cannot be reached.SR7728288395Advised this repair cannot be made. The machine is not repairable in this circumstance. Advised to refer customer to manufacturer customer service or extended warranty company.
Near Bloomfield, NY 14469
Dave
Job Details: 07/10/2020
WASHER WHIRLPOOL WTW7000DW4 F3E2 inlet thermistor valve fault . Replaced water valve . Calibrated unit and ran auto diagnostics. . Unit tested good .if problem persists order valve W11220230 and control W11182871; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Spencerport, NY 14559
David
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 noFound unit at room temperature. Was unable to get the compressor to start. Used a test start device to attempt to start compressor. Compressor is locked up and will need to be replaced. Ordering compressorVerbal signature ; ordrng 1 W10507884 (Compressor)
Near Bloomfield, NY 14469
Dave
Job Details: 07/10/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase for noise . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Called customer .customer says unit is now working .; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Pittsford, NY 14534
Dave
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Replaced compressor. Evaporator. Drier and harness . Tested unit . Tested good . Unit is cooling .
Near Rochester, NY 14626
James
Job Details: 07/10/2020
REFRIGERATOR GE PTS25SHSARSS Icemaker not filling due to frozen fill tube. Defrosted fill tube and cycled icemaker successfully. If problem persists pre order valve and icemaker
Near Pittsford, NY 14534
Evan
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KSCS25INBT01 Customer stated that units middle column was getting very warm. Discovered that condenser fan was not running causing issue. Ran test 4 on tech sheet to test fan. Discovered fan was not receiving 120v. Called techline to inquire about issue. Checked voltage at control. Control is not sending power to fan motor. Unit will need control. Ordering control. Quoted $106.75 for labor SR:7728286080; ordrng 1 W10818296 (CONTROL )
Near Rochester, NY 14606
Evan
Job Details: 07/10/2020
COOKTOP GE JBS60RK6SS Replacing cooktop due to units original cooktop glass breaking. Replaced cooktop. Tested all burners. Unit tested good
Near Rochester, NY 14626
James
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Q1 n. Q2 n. Q3 n complaint of ice has chemical taste and water doesn't. Need icemaker Ice falls out of ice bin and frost developing on bottom of bin. Need ice container. ; ordrng 1 W11294907 (icemaker) and 1 WPW10347093 (ice container)
Near Rochester, NY 14616
David
Job Details: 07/10/2020
WASHER MAYTAG MVWB755DW0 Q1 no q2 no q3 no Replaced worn gear case that was causing a noise during agitation. Calibrated and tested after repair unit tested goodVerbal signature
Near Caledonia, NY 14423
Steve
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced ui for not sending power to icemaker heater. Ordering left fresh food section door for broken harness inside door causing no ice. ; ordrng 1 W11256297 (LEFT BLACK SS DOOR)
Near Rochester, NY 14613
Tanner
Job Details: 07/10/2020
DISHWASHER MAYTAG MDB4949SHZ0 Q1 no Q2 no Q3 no Complaint of no wash. Soap at bottom of unit. Started wash cycle and unit fills with adequate water. Following stored errorF2E1 stuck keyF6E4 float switch openF7E1 no heatF6E1 low no waterDiagnostics cycle started and wash motor never started. Inspected control board and motor connection was not secure. Reconnected motor circuit. Started unit and unit tested good.
Near Rochester, NY 14612
David
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced evaporator and compressor due to a low side leak and Poor cooling. Began cooling after installation customer to monitor
Near Leicester, NY 14481
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRT112CZJB00 Parts needed if repaired. W11370574 compressor W11107829 drier W10897200 coupler2x8 mm to 9mm 9.6mm to 8.6 mm 5.3 too 7 mm 4.2mm to drier.. found compressor leaking. The unit needs compressor. The Refrigerant is R600 Customer called Home Depot while in the home. The unit is going to be replaced.
Near Fairport, NY 14450
Evan
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 Customer stating unit was leaking during rinse portion of cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Discovered that water was oversudsing during diagnostic cycle. Customer stated that rinse aid dispenser was filled recently. Suspecting this is causing issue. Dispenser was possibly overfilled causing rinse aid to leak out during cycle. Filled and drained unit multiple time to confirm water was clear and not sudsing. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 07/10/2020
DISHWASHER JENN AIR JDB9800CWP2 "The dishwasher is getting power. No response at ui and interior light not illuminating. Ordering main control and ui. ; ordrng 1 W10866121 (cntrl-elec) and 1 W11179176 (UI), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near Fairport, NY 14450
Evan
Job Details: 07/10/2020
RANGE WHIRLPOOL WFE505W0JS0 Customer stated door will not close. Discovered that active hinge spring bushing has broken causing issue. Replaced hinges. Tested door. Unit tested good
Near Rochester, NY 14605
James
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Door gasket torn. Part ordered doesn't fit this model. Need WP2319264T; ordrng 1 WP2319264T (gasket-fip)
Near Bloomfield, NY 14469
Dave
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Replaced fan blade and fan motor . Tested unit . Tested good .
Near Webster, NY 14580
Evan
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Customer stated door gasket had come off and door would not shut. Discovered that gasket had ripped 1/2 way down on right side. Replaced gasket. Tested unit. Unit was dripping a small amount from right corner. Discovered door seal was loose . Removed door panel. Tightened door seal. Unit tested good
Near Churchville, NY 14428
James
Job Details: 07/10/2020
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit overflowing into drain pan and triggers overflow switch. Cleaned pressure sensor and problem remains. Need pressure sensor. Need 5304504077 60.00Labor 104.65Shipping 15
Near Rush, NY 14543
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Found top and bottom corners of freezer gasket open causing frost and ice in freezer. Reformed with hair dryer. The bottom right corner is still open ordering gasket. ; ordrng 1 W10443315 (gasket-fip)
Near Churchville, NY 14428
James
Job Details: 07/10/2020
WASHER MAYTAG MHW6630HW0 Over suds error. Long drain error. Off balance load error. Valve failure error. Cleared codes and cleaned out drain. Tested diagnostics cycle. F0e5 unlock error after cycle was cancelled. Plugged unit into different outlet and unit functions properly.
Near West Henrietta, NY 14586
Steve
Job Details: 07/10/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Raised feet up to level refigerator and customer wants to pull it out periodically to clean behind. Tightened loose lightbulb for one light not tilt in fresh food section. The refigerator tests good.
Near Livonia, NY 14487
Steve
Job Details: 07/10/2020
RANGE WHIRLPOOL MGR6600FZ1 Found the valves not lined up on manifold causing knobs to scrape and hit bezels. Ordering manifold; ordrng 1 W10859728 (manifold)
Near Webster, NY 14580
Evan
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Freezer and refrigerator led’s are have both gone out. Discovered that led freezer module is causing issue. Ordering freezer and fridge led ; ordrng 2 WPW10515057 (LED LIGHT )s and 1 WPW10515058 (LED MODULE )
Near Irondequoit, NY 14609
David
Job Details: 07/10/2020
WASHER MAYTAG MVWB766FW1 "Q1 no q2 no q3 no Found unit with significant rusting near the bleach dispenser on the case. The gear case is also making an abnormal noise during agitation and needs to be replaced ordering case and gear case.; rqstng P&A on 1 W10676680 (Cabinet), ordrng 1 W10811956 (Gear case)"
Near Pittsford, NY 14534
Steve
Job Details: 07/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint of not enough ice. Found freezer temp at +4 degrees and fresh food section at 33. Adjusted temps to -2 and 37. Tested icemaker and it passed harvest test. Water filled as expected. Tested ice box fan and it sounded like it was winding up and shutting off in diagnostics but worked fine in normal operation. Customer is going to monitor. If problem persists preorder W10846539 fan
Near Rochester, NY 14619
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL MRT118FFFZ05 Replaced harness for break in power plug causing loos of power to refigerator. The refigerator tests good
Near Brighton, NY 14610
James
Job Details: 07/10/2020
FREEZER AMANA AZF33X16DW00 Q1 n. Q2 n. Q3 n. Complaint of unit not freezing all of the way. Freezer evap frozen over. Put unit into forced defrost and heater had 105v. Need thermistor WPW10383615. 104.65 labor ; ordrng 1 WPW10383615 (thermistor)
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/10/2020
DISHWASHER KITCHENAID KDPE334GPS0 Replaced top rack adjusters for top rack falling. The dishwasher tested good. ; used 2 WPW10546503 (ADJUSTER) from stock
Near Rochester, NY 14624
Tanner
Job Details: 07/10/2020
WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 no Complaint of unit making airplane noise in spin. Ran drain and spin and immediately replicated customer complaint. Replaced gearcase and calibrated unit. Tested in service diagnostics and unit tested good. Verbal signature acknowledged
Near Webster, NY 14580
James
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed switch. Part ordered does not fit this refrigerator. Part number incorrect in part breakdown. Need W11396033; ordrng 1 W11396033 (SW)
Near Irondequoit, NY 14622
David
Job Details: 07/10/2020
REFRIGERATOR MAYTAG MRT311FFFH00 Replaced left hand side deli track that was broken.
Near Webster, NY 14580
James
Job Details: 07/10/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control and tested spin cycle successfully. Ran test 12. Unit functions properly.
Near Ontario, NY 14519
Evan
Job Details: 07/10/2020
WASHER WHIRLPOOL MHW6000XW0 Customer stating that unit will not fill or run cycle. Checked for error codes upon arrival. Discovered f6e1 error code for Motor control failing to communicate with main control. Discovered that MCU is causing issue. Quoted customer to replace MCU. Customer does not want to proceed at this time. Collecting service call fee. Including part in job in case customer does decide they would like to proceed with repair WPW10374126 (MCU) $200.00
Near Rochester, NY 14612
David
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 no q2 no q3 no Replaced air damper that was making a chattering noise. New damper is very quiet.
Near Livonia, NY 14487
Steve
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL MBF2258FEZ04 Lowered front feet to raise refrigerator so door does not swing shut while customer is using refrigerator
Near Hamlin, NY 14464
David
Job Details: 07/08/2020
DISHWASHER KITCHENAID KUDS30IXBL9 Q1no q2noq3noReplaced upper rack adjusters that had broken at the wheels. New adjusters working as expected.Verbal signature.; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Rochester, NY 14612
David
Job Details: 07/08/2020
RANGE GE RGB745BEA1CT Replaced open bake igniter due to oven not heating. Preheated oven afterwards to test. Unit tested good; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Near Rochester, NY 14611
Evan
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG320M0BS3 Replacing inner door glass due to unit’s original piece of glass shattering while in use. Replaced door glass. Unit tested good
Near Rochester, NY 14624
David
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Replaced deli cover that was correct during last repair. Unit is cooling as expected customer to monitor.
Near Rochester, NY 14615
Evan
Job Details: 07/08/2020
OVEN MAYTAG MGR6751BDB Customer stating that when using upper oven during bake cycle control will flicker and sometimes unit will have to be unplugged and replugged in. Ran test bake cycle on both upper and lower ovens at 400 degrees attempting to replicate issue. Customer did state that breaker was replaced recently. Could not replicate issue while in home. Did quote customer for control replacement if they would like to proceed with repair. Customer will contact office if interested. WPW10166969 (control) $281.00S&H $15.00Labor $76.40Collecting service call fee for now
Near Rochester, NY 14612
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Frost in freezer. Light switch frozen. Gasket not sealing to top edge of freezer. Molded gasket with heat gun and inspected. Gasket seals properly.
Near Pittsford, NY 14534
Steve
Job Details: 07/08/2020
DRYER MAYTAG MEDB980BG0 Removed door and took outer panel off to switch door catches for broken door catch causing door to close hard or not close.
Near Irondequoit, NY 14609
Evan
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 Customer stated that upper rack was not gliding properly. Replaced tracks but unit was still experiencing same issue. Removed adjusters to inspect. After reinstalling adjusters could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14622
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL MFC2062FEZ03 Q1 n. Q2 n. Q3 n. Unit makes grinding noise and overfilling ice bin. Bail arm won't stay connected to icemaker. Replaced icemaker and it cycled upon install. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14609
James
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced endcaps and tested drawer. Ticking noise came back since last visit.mpushed fridge further back into cabinet and adjusted feet and noise went away. Customer is to monitor.
Near Rochester, NY 14607
David
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Q1 no q2 no q3 no Unit was not draining due to poor connection at drain pump. Was able to get pump to run and drain tub after reconnecting. Verbal signature ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Webster, NY 14580
Evan
Job Details: 07/08/2020
DRYER WHIRLPOOL WED49STBW0 Customer stated that unit will not heat. Discovered that thermal fuse tested open. Also discovered that heating coil was making contact with cabinet causing unit to heat even while testing on air dry. Replaced fuse and vent coil away from cabinet. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Manchester, NY 14504
Dave
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced freezer door and left hand fresh food door . Everything is sealing as expected . Tested good .
Near Pittsford, NY 14534
Steve
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced kickplate for broken tabs
Near Pittsford, NY 14534
Dave
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW1 Left side hinge is broken on lid . Unit needs new lid . Ran auto diagnostics. Unit was not shifting right . After looking under unit found gearcase oil on rotor and cabinet. Unit clicks while trying to shift . Quoted customer for lid . Gearcase shifter . Rotor . Customer will look into a new machine .