Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1608 customer reviews

David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Gasket had been replaced on the previous visit.

Near Larkston Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS22EWMS7 Connectors to dual valve were not completely seated. Reconnected valve and tested water and ice. Unit testing good.

Near Holley Rd, Webster, NY 14580
David L.

David L.

DRYER MAYTAG LDE9804ACL Dryer was tumbling but not heating. Fuse was closed but element was open. Replaced element. Dryer worked ok.

Near Independence Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT541SZHV00 Found small gap on lower portion of new door gasket. Molded with heat unit sealed. Pictures taken of condensation. Customer to monitor frost. Called techline to document. Sr7724964399

Near Clarendon Ct, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBWH00 Found unit with a frozen ice maker fill tube. Thawed tube

Near Marquart Dr, Webster, NY 14580
Evan E.

Evan E.

RANGE FRIGIDAIRE FGGF3047TFA Installing new knobs and burner caps due to unit missing caps and knobs upon arrival. Also replaced griddle due to unit missing griddle. Installed knobs. Installed burner caps. Missing burner cap for center burner. Ordering burner cap ; ordrng 1 316559604 (OVAL BURNER CAP)

Near East Ridge Road, Rochester, NY 14621
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Found ice bucket was not in correct position causing ice to fall to freezer floor. The coils were plugged with lint. The unit had poor water flow. The customer is going to replace saddle valve. The doors are clicking when opened. The clicking is from the door moving on the cam. The refrigerator tests good.

Near Kingsridge Ln, Rochester, NY 14612
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334DSS Found wire connection to motor came loose causing no operation. Fastened and secured connection and the dishwasher tested good.

Near Karlan Dr, Rochester, NY 14617
Evan E.

Evan E.

OVEN WHIRLPOOL WFG320M0BB2 "Customer stated unit would not ignite oven or broiler. Upon inspection checked voltage at ignitor. Ignitor was receiving 120v but failing to glow. Ignitor is failing. Ordering ignitor; ordrng 1 W11176454 (IGNITOR ), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"

Near NY-88, Newark, NY 14513
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSR125FNTB Found coils were plugged and door not aligned. Aligned doors. And cleaned coils. The rip on gasket is rather small. The cam is starting to wear but no noise and door is opening and closing properly.quoted customer and he decided to not repair.

Near Ashwood Dr, Scottsville, NY 14546
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADM2 Customer stated upper rack was falling down. Upon inspection discovered that wheel racks had become detached from upper rack and track stop from upper rack was missing on left side. Reinstalled wheel racks on to rack. Reinstalled right side track stop clip. Unit is missing left side track stop. Can ship part to customer. Unit tested good otherwise; ordrng 1 WPW10082861 (SHIP TO CUSTOMER )

Near Clifton St, Manchester, NY 14504
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT5L1SMYF00 Found plugged defrost drain. Removed ice and added heat probe to prevent ice build up in drain. The refrigerator tests good.

Near Fairview Rd, Scottsville, NY 14546
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 29 degrees in ff 0 in freezer ordering user interface and thermistor for to cold in ff section ; ordrng 1 12791417SP (thermistor) and 1 W11265135 (USER INTEFACE)

Near Bright Oaks Dr, Rochester, NY 14624
David L.

David L.

DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed pump. However, water intake line was cross threaded onto water intake valve. Ordering new valve. ; ordrng 1 WPW10327249 (water intake valve)"

Near Albright Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX600XW0 F7E1 F7E7 F7E5 codes. Replaced shifter. Repair successful.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

Near William St, Rochester, NY 14622
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Replaced evaporator fan motor for not running. Caulked the framed where cabinet meets liner. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP

Near Mc Kenzie Pl, Caledonia, NY 14423
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDHV00 Found the fill tube on ice maker was plugged with ice causing no ice production. Removed ice and tested ice maker. The icemaker filled with water properly. The refrigerator tested good

Near Birchmount Cir, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

WASHER MAYTAG LAT9400AAW Frozen transmission is resulting in burning smell and unit not spinning. Customer declined further repair.; dspstn on spec-tagged invntry: 1 12112425 BELT KIT

Near Franklin St, Rochester, NY 14604
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADW0 Replaced control. Repair successful.

Near Daisy Ln, North Chili, NY 14514
Shaiman C.

Shaiman C.

DRYER MAYTAG MED5630HW0 Customer concerned with a squeaking noise. Installed repair kit and leveled unit. Customer is satisfied; unit testing good.; used 1 4392067 (REPAIR KIT) from stock

Near Deerborne Ln, Spencerport, NY 14559
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Replacing door gasket due to unit leaking from left corner of door. Replaced gasket. Ran multiple test cycle. Also adjusted door strike. Unit tested good ; used 1 W10300924V (GASKET) from stock

Near Co Rd 32, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated items were getting stuck below agitator. Upon inspection discovered that agitator bolt was extremely loose causing issue. Tightened bolt. Ran diagnostic cycle. Unit tested good

Near Baptist Hill Rd, Bloomfield, NY 14469
Evan E.

Evan E.

RANGE WHIRLPOOL WFC310S0EB3 Replacing control due to unit not heating during bake cycle. Replaced control. Ran preheat to 350. Unit tested good

Near Hathaway Dr, Farmington, NY 14425
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7749SBM2 Replacing user interface due to interface acting erratically causing customer not to select cycle function. Replaced UI. Ran test cycle. Tested all functions. Unit tested good

Near Parrish Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADM1 Customer stated that door was falling down when opening. Adjusted door spring to provide more tension on door when opening. Unit tested good

Near Butternut Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFB2055YEM00 Replaced gasket on fresh food right hand door . The reason the gasket is tearing or falling off is because the liner between the liner is separating . Installed new gasket as best as I could . Customer will monitor.

Near 1st Ave Bear Harbor, Ontario, NY 14519
Dave F.

Dave F.

MICROWAVE MAYTAG MMV5208WB1 Replaced vent on top due to where the screw was it was cracked and no longer able to hold . Replaced due to last repair .

Near Independence Way, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR JENN AIR JF42NXFXDE00 Freezer door not sealing causing moisture to get in and freezer the bail arm . Adjusted the freezer door and heated the gasket to make sure everything is sealing . Reset filter light will not turn off try the reset filter button in options with no luck . Power cycled unit that got the reset filter light to turn off . Everything is working as expected.

Near Rockledge Dr, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDT01 "Freezer section was frosted over from moisture getting in. Service pointer W10916291A . Replaced fan blade with what is in the service kit and sealed cabinet, also used foam around the bottom . Door seals are sealing all the way around on the fresh food section and freeze . Tested heater tested good . Unit is working as expected."

Near Fieldcrest Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W9RXXMFWS00 Evaporator fan was dead . Had power going to fan . Replaced fan unit is now cooling as expected . Refrigerator was making noise after turning unit on . Sounded like the refrigerant moving around now that the fan is working . Unit was on when I arrived .; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP

Near Kimbark Rd, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 Found the fresh food section defrost drain was restricted. Removed restriction and cleared ice. The refrigerator tested good.

Near Lehigh Station Rd, Henrietta, NY 14467
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF560SAFT2 "Customer stated unit is shutting off mid cycle. Upon arrival checked for error codes. No codes were present. Ran test cycle. Unit completed cycle as it should. After running test cycle attempted to start normal wash cycle. Unit shut off after 1 min of operation. Checked voltage at junction box. Unit is receiving consistent 120v but control is not responding to commands. Ordering control ,UI and harness ; ordrng 1 W10834774 (HARNESS ) and 1 W10874370 (USER INTERFACE (WHITE ) ) and 1 W11306302 (CONTROL )"

Near Brentwood Dr, Penfield, NY 14526
Evan E.

Evan E.

DRYER MAYTAG MGDX655DW2 Installed new thermostat due to unit burning clothing while running. Discovered that unit was never converted to LP. Ordering LP conversion kit and and replacement vent. ; ordrng 1 279980 (VENT) and 1 49572A (LP CONVERSION KIT )

Near Farmington Rd, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2570FEW01 Customer complained of freezing in fresh food section. Found the wine coolers were next air damper. Instructed customer that the air is very cold Moved food in refrigerator around to let air flow between shelves. Replaced gasket around damper to prevent cold air from entering fresh food section

Near Marquart Dr, Webster, NY 14580
Steve M.

Steve M.

DRYER GE DBVH520G The dryer will run for a minute or two and shut off. The drum light stays on. Tested in air dry also and unit shuts off. Tested temps while it was running and they only got to 170 before it shut off. The dryer needs a blower and motor.

Near Culver Rd, Rochester, NY 14609
David L.

David L.

DISHWASHER KITCHENAID KUDK03ITBL1 Unit was leaking due to an oversuds condition. Recomending changing detergent brands. Cleared suds with vegetable oil.

Near Lyell Rd, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAE03 Replaced incorrect freezer fan blade that was causing ice temp issues. Adjusted freezer door that was allowing air to infiltrate. Customer to monitor.

Near Quail Ln, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Reinstalled bail arm that had come off. Unit testing good.

Near Collamer Rd, Hilton, NY 14468
Dave F.

Dave F.

MICROWAVE IKEA IBMS1455DS00 Microwave when turning on clicks off and doesn't start heating called techline SR 7725198185 . Techline suggested replacing all switches ordering switches. ; ordrng 3 W10211972 (switch)s

Near Forest Hills Rd, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMYH04 Replaced damaged door. Unit tested good. Cleared drain tube.

Near Bay Front Ln N, Rochester, NY 14622
David L.

David L.

REFRIGERATOR KITCHENAID KSRB25QGSS01 Ice maker fill tube was frozen. Pulled unit out to thaw. Unit tested good.

Near Edgemere Dr, Rochester, NY 14612
Steve M.

Steve M.

RANGE FRIGIDAIRE LGGF3043KFP Cleaned burner for not lighting. The spark is good. The cooktop tests good.

Near Mulberry St, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced bail arm to ice maker for making to much ice. The ice maker tested good.

Near Woodbine Ave, Rochester, NY 14619
Dave F.

Dave F.

WASHER WHIRLPOOL WTW7800XW4 Washer lid is broken due to the spring loaded hinge failing . The right hinge has one of the screws broken inside it . Would need both hinges . Lid and screws to properly repair unit .; rqstng P&A on 4 WPW10078270 (screw)s and 1 WPW10305275 (hinge) and 1 WPW10305276 (hinge)

Near Woodgate Terrace, Rochester, NY 14625
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDE20IXSS8 Customer stated top rack was falling down. Upon inspection discovered that adjuster wheels had broken causing issue. Replaced adjusters. Unit tested good

Near Elmwood Ave, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF540CWHW00 "Gaskets on both doors were rip due to normal wear and tear, replaced both . Found the refrigerator wasn't very level and the doors were uneven. Adjusted the legs to the refrigerator and the doors are no even . Refrigerator is working as expected and sealing as expected."

Near French Rd, Rochester, NY 14618
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4900AW0 "Found the transmission is loud and cam is grinding. Quoted for gear case and cam replacement. The customer is going to replace. ; rqstng P&A on 1 W10721967 (CAM) and 1 W11035747 (gearcase), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"

Near Winton Pl, Rochester, NY 14623
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ05 Customer turned water off during vacation and water tube froze up. Ordering new water tube.; ordrng 1 67006317 (tube-water)

Near Pear Tree Ln, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 Found communication error from control to UI. Ordering control and ui; ordrng 1 W11115285 (panel-cntl) and 1 W11170706 (CONTROL) and 1 W11199207 (HARNESS)

Near Bath Rd, Groveland, NY 14462
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 Replaced door components. Repair successful.

Near Standish Rd, Rochester, NY 14626
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDS30IXSS4 Replaced springs for noise. Still a little noise but a lot quieter. Found top rack adjusters are falling off. Ordering adjuster kit. S23010; ordrng 1 W10712394 (adjuster)

Near Clear Pond Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW0 Replaced control. Repair successful.

Near Marketplace Dr, Rochester, NY 14623
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED5000DW2 Door handle fell off. Installed new one. Repair successful.; used 1 W10861225 (HANDLE) from stock

Near Neros Run, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW4 Customer concerned about lint on clothing after being washed. F0E5 error code. Tech line agent suggested to check for burrs/sharp edges in the inner basket. None found. Agent concluded that the unit is in working condition and the issue is from the customer loading the machine wrong. Agent suggesting customer to call customer service for any further machine loading issues. SR: 7725177399

Near Pondbrook Point, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found freezer led module is shorted causing dim lights in top of fresh food section. Ordering module. ; rqstng P&A on 1 W11130208 (module)

Near Cos Grande Heights, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2055YEB Attached bail arm for ice maker for not shutting off when bin is full. Removed ice from freezer floor. Unplugged duck bill that was restricting drain. Replaced filter.

Near Atkinson St, Rochester, NY 14608
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced left ss door for cosmetic damage on arrival. The door tests good.

Near Hillside Ave, Rochester, NY 14610
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE334GBS0 Unit not on when arrived . Checked power has 120 volts coming in . Called techline SR 7725174120 . Checked door switch power has 12 Dc coming to it . User interface is not turning on . Unplugged UI . Drain pump did not turn on. Techline said to order control and UI . Ordering parts .; ordrng 1 W11120155 (control-elect)

Near Creek Bend Dr, Fairport, NY 14450
Steve M.

Steve M.

RANGE WHIRLPOOL KDRS407VSS05 Raised flame on both back burners to get flame to touch ignitor. The burners tested good.

Near Galleon Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFSS2325PE Replaced ice maker for open windings The ice maker tested good. The water flow to dispenser is low. Recommended customer replace water filter. If water flow is still low preorder filter base 242009602

Near Kingston St, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSCS25FTMS02 Refrigerator cycle on and off . Was not doing it while in the home . Found the condenser was very very dirty . Compressor may be getting to hot and turning off . The cabinet was pretty hot . Checked condenser fan is working properly. Tested damper . Tested good no noise . Customer will monitor.

Near Field Gate Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GSS26C4XXB03 Replaced evap fan for poor air circulation. Tested thermistors tested good . Tested diffuser tested good . Took a piece of foam and redirected the air coming from the cold air return and made it so it is not blowing on the bladder. Customer will monitor.

Near Fiddlers Hollow, Penfield, NY 14526
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8800YC0 Washer needs bearing is very loud . Quoted customer for job . Customer is going to look into buy s new unit due to its age .

Near Broadmoor Trail, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer complaint is the compressor has a high pitch noise . Called techline SR 7725177628 to document call . Compressor sounds like a normal running compressor is actually quite quiet . Unit is working as expected.

Near Canon Ridge, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG KAWS855JE4 Washer not spinning or draining. Lid switch is working . The motor is humming found that the unit is seized up at the gear case . Quoted the customer for the repair of the unit . Customer will look into buying a new unit

Near Winding Rd, Rochester, NY 14618
David L.

David L.

FREEZER KITCHENAID KRSF505ESS00 Fresh food evaporator was iced over. Ran diagnostics. Three way valve and thermistor check OK. Ordering controls. ; rqstng P&A on 1 W10822640 (cntrl-elec) and 1 WPW10226427 (cntrl-elec) and 1 WPW10743957 (cntrl-elec)

Near Oakridge Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Unit is not defrosting in the fresh food section. Removed ice from evaporator. Also unplugged drain tube.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Arboreta Ave, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Icemaker is not not making full bins due to a faulty shut off switch. Replaced module. Customer to monitor

Near Armstrong Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 Water valve is leaking into the ice bin. Replaced dual valve

Near Titus Ave, Rochester, NY 14617
David L.

David L.

RANGE KENMORE 790.4551281 Found open high limit per ting oven use. Ordering high limit; ordrng 1 318578506 (thermostat)

Near Sunset Center Ln, Brockport, NY 14420
David L.

David L.

REFRIGERATOR AMANA AFI2539ERM02 Reinstalled mullion flap that was out of alignment. Upper freezer bin was not installed properly. Fixed installation so that it would open. U it tested good. Ff door stops missing did not address per customers request. Replaced broken freezer bin that was preventing door closure.

Near Mead St, Rochester, NY 14621
Shaiman C.

Shaiman C.

DRYER WHITE-WESTINGHOU DE400KDW6 "Baffles were loose, and the drum guide location was rusty. Felt was also falling off at drum guide, most likely the cause of rust on clothes. Replacing drum guide felt. ; ordrng 1 5303281049 (GUIDE) and 1 5303937139 (GUIDE & FELT SEAL ), dspstn on spec-tagged invntry: 1 5303937139 GLIDE & FELT SEAL"

Near Shepard St, Rochester, NY 14620
David L.

David L.

REFRIGERATOR FRIGIDAIRE FRT18S6JK4 Installed door bin.

Near Goodman St N, Rochester, NY 14607
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 "Customer concerned about clothes coming out of washer wrinkled, the machine doesn’t fill up with as much water as it used to, and had one occurrence of hot water coming out when unit was set to cold. No error codes stored. Attempted to file case with Whirlpool; no answer after being on hold for 15 minutes. Replacing water valve and control board. ; ordrng 1 W11135392 (CONTROL) and 1 W11165546 (VALVE)"

Near Bru Mar Dr, Rochester, NY 14606
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced control and keypad due to intermittent operation. Unit was still heating properly. Retested. Unit tested good

Near Norcrest Dr, Rochester, NY 14617
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher error code F6E1. Ran unit in auto diagnostics. Unit filled with water . Wash pump did not turn on . Cancel diagnostics. Ran regular cycle. Tested power coming from control was 120 ac . Wash pump did turn on at that point and sounded good . Canceled cycle tested motor winding ohms tested at 6 which is within range . Called techline SR 7725180637 suggested replacing control and UI ordering control and UI; ordrng 1 W10906431 (cntrl-elec)

Near Academy Pl, Canandaigua, NY 14424
David L.

David L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Float was not making contact with the float switch properly causing the unit to not fill. Adjusted float. Unit tested good.

Near Marino Dr, North Chili, NY 14514
Steve M.

Steve M.

RANGE WHIRLPOOL KSGG700ESS0 Replace console and drawer panel for cosmetic damage in thirty days. Ordering foot. ; ordrng 1 WP74002557 (foot-level)

Near Bristol View Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found water valve cracked. Ordering valve. ; ordrng 1 WPW10179146 (valve-inlt)

Near Bellevue St, Honeoye, NY 14471
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.5050399 Replaced handle and extensions to unit for being broken from normal wear and tear

Near Creek Pointe, Farmington, NY 14425
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Evaporator was frozen over. Checked thermistor ohm -66 k on arrival. Removed evap cover to check connections. Plugged back in and it read normal. Control reading thermistor in diagnostics. Called techline and. They wants thermistor changed for the third time along with a user interface. Ordering thermistor and user interface.; ordrng 1 W11214887 (CONTROL) and 1 WPW10384183 (thermistor)

Near Nichols St, Spencerport, NY 14559
Dave F.

Dave F.

WASHER WHIRLPOOL MVWB835DW4 F6E3 Error code ACU can not hear UI . Replaced control and UI . Calibrated unit and ran in auto diagnostics. Tested good .

Near York St, Lima, NY 14485
Steve M.

Steve M.

FREEZER FRIGIDAIRE NA123 Arrived and found freezer working as expected and -5 degrees customer said it had thawed food after or near the day we had excessive rainfall. Told customer to watch temps and call if it stops cooling again. No charge

Near E Lake Rd, Livonia, NY 14487
David L.

David L.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked ice maker error codes. Ran test 57. The unit failed to complete harvest. The ice maker cannot find position and is not harvesting. ReplAcing the ice maker. Ice maker ordered was the incorrect version ordering ice maker. ; ordrng 1 W11115534 (icemaker), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"

Near Hawks Landing, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL KRFC704FBS01 The right door is hitting molding and had a scratch down the middle of the door. Attempted to buff out. Unable to remove the mark. Ordering new door.; ordrng 1 W10849510 (dor-fip)

Near Birch Ln, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MGDX655DW2 Customer stated that unit is burning clothing. Upon inspection discovered that cycling thermostat is running heater for too long causing issue.Ordering thermostat; ordrng 1 W11050897 (THERMOSTAT )

Near Farmington Rd, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER WHIRLPOOL MDB7749SBM2 Customer stated that unit was acting very erratically unit would not start cycle or would run on its own at random times. Discovered silver migration on ribbon cable. Called techline S25462Replaced user interface.S code to cover part cost. Part tech has is not correct color Ordering correct color ; ordrng 1 W10811169 (USER INTERFACE SS)

Near Parrish Rd, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 "Replaced control, unit testing good."

Near Chamberlain St, Rochester, NY 14609
David L.

David L.

WASHER WHIRLPOOL WGD6620HW0 Installed the panel on the washing machine.

Near Lake Ave, Rochester, NY 14612
David L.

David L.

DISHWASHER WHIRLPOOL WDT970SAHV0 Dishwasher was not pumping water. Ordering pump motor. ; ordrng 1 W11087376 (pump&motor)

Near Albright Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer concerned about unit leaking from the front at beginning of cycle. Upon arrival, customer had unit in the middle of the floor perfectly leveled. Ran unit 3 times from beginning and could not get any water to leak. Moved unit to installation location under the counter to make adjustments to front legs. While under the counter, there was a significant gap between tub and countertop which would result in having to adjust the front legs to be aesthetically pleasing, and in this case would prevent unit from leaking. Customer then insisted to pull the unit back out and take note that it is “perfectly level and shouldn’t leak when perfectly level”. Moisture was present on installation at the bottom of the door after pulling unit back out because water was in the unit when it was moved out. Only witnessed one drop of water while unit was underneath the counter before any further adjustments were made. Explained to customer that in some cases a unit w

Near Stanton Ln, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced self closing door hing. The hinge mount came in wrong color. The door is not clicking on hinge. The clicking is internal in the door. Ordering door and bottom hinge ; ordrng 1 W10691674 (hinge-door) and 1 W10849516 (dor-fip)

Near Edendery Cir, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR AMANA ABB2224BRW00 Found the evaporator was fully frosted again. Heater did not turn on. The not should not have been fully frosted. Removed frost and replaced bi metal. While testing the thermistor's with ice water I spilled water on control. Replaced control at no charge.

Near Peakview Dr, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFCS22EVMS6 Replaced icemaker for open motor that was preventing mice production. The icemaker tested good.

Near Elmbrook Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Customer rescheduled when I called before going to home. ; schdld next appmnt for 6/26 WED !

Near Woodbine Ave, Rochester, NY 14619
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDA03CTBS3 Replaced vent for not closing causing moisture to accumulate on top left side. ; dspstn on spec-tagged invntry: 1 WP8269259 GASKET

Near Clover Hills Dr, Rochester, NY 14618
Steve M.

Steve M.

MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced door switches for door errors causing no operation. The microwave tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Nevele Creek, Penfield, NY 14526
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADW0 Wrong part was ordered. Ordering correct part. ; rqstng P&A on 1 W10804115 (CONTROL BOARD)

Near Daisy Ln, North Chili, NY 14514
Evan E.

Evan E.

RANGE WHIRLPOOL WEE745H0FH1 Replacing control due to unit displaying f2e1 error code for stuck /shorted key. Replaced control. Tested control functions. Could not get code to reappear once installing new control. Unit tested good

Near Ridge Crest Dr, Victor, NY 14564
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFC704FPS01 Customer stated that filter was stuck inside housing. Upon inspection discovered that guide tab on original filter was causing issue. Was able to remove filter after prying filter out. Installed new filter that customer had. Unit tested good

Near Victor, NY 14564
Evan E.

Evan E.

RANGE WHIRLPOOL KMBP107ESS02 Replacing ceramic support for burner due to old support cracking. Replaced support unit tested good

Near Victor, NY 14564
David L.

David L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit was not filling due to two small knives holding the float up. Removed and tested. ; dspstn on spec-tagged invntry: 1 W10888684 DISPENSER DOOR KIT and 1 W11087376 PUMP&MOTOR

Near Bright Stream Way, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDFE104DSS2 Unit was not washing due to a failed diverter replaced sump. Parts covered per KB u it tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Southshore Pl, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Found all functions worked on arrival but after testing ofr a couple minutes the main control died. Ordering main control. Part covered under loyalty retention program. ; ordrng 1 W11116592 (cntrl-elec)

Near Sand Hill Rd, Caledonia, NY 14423
David L.

David L.

DISHWASHER WHIRLPOOL MDB8969SDM0 Unit was not draining. Pump was straining but not working. Replaced drain pump. Dishwasher tests ok.

Near Slocum Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT541SZHV00 Installed new ff and freezer door. Sealing very well. Customer to monitor. Left release vac with customer

Near Clarendon Ct, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302EPA Tested ice maker and it did not leak for me. Found the back fastening screw was loose. The icemaker may have been out of level. Tightened screw. If problem persists preorder another icemaker

Near Winding Creek Ln, Rochester, NY 14625
Shaiman C.

Shaiman C.

DRYER ROPER RGD4516FW0 Customer concerned of a knocking sound. Unable to recreate but had video evidence. Shards or rubber were inside unit and rubber skid marks on drum. Installed maintenance kit. Customer monitor.; used 1 4392065 (REPAIR KIT) from stock

Near Loretta Dr, Spencerport, NY 14559
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW0 F7E1 code stored. Unit won’t spin clothes out. Hub was completely shot. Replaced hub. Repair successful. ; used 1 W10528947 (HUB) from stock

Near Meadowwood Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT311FFFZ00 Lowered casters to level refrigerator and better door closing. Re oved plug warning label for noise behind refrigerator. The refrigerator tested good.

Near Candleford Heights, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5100VQ1 No continuity on thermal fuse. Replaced fuse. Repair successful.; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Pondbrook Point, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GBS0 Customer stated that unit was not dissolving soap and was not cleaning dishes. Checked for error codes unit was displaying code 4-3 for wash motor not running. Let diagnostic cycle begin. Unit was filling with water but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good

Near Gillis Rd, Victor, NY 14564
Evan E.

Evan E.

WASHER WHIRLPOOL WFW85HEFW1 Customer stated door was locked and could not open door even after unplugging unit. Manually opened door. Checked for error codes. Unit was displaying code F5e3 (door unlock error) discovered that latch was failing to unlock door. Replaced latch Ran diagnostic cycleUnit tested good ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

Near Highland Green, Victor, NY 14564
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW0 Replacing gear case and wash plate due to teeth on old gear case wearing out causing unit not to agitate. Replaced gear case replaced wash plate.Ran calibration cycle Ran test cycle Unit tested good; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE

Near Waycross Rd, Fairport, NY 14450
Evan E.

Evan E.

OVEN WHIRLPOOL KSEG700ESS3 Customer stated unit was getting too hot. Upon inspection checked for codes. No codes present. Ran test bake cycle to 350 with digital thermometer inside cavity. Unit was was 50 degrees over temperature that display was showing. Installed new temperature sensor Ran test preheat to 350 Watched unit cycle temperature Unit now maintaining correct temp. Unit tested good

Near Dearfield Ct, Fairport, NY 14450
David L.

David L.

DISHWASHER WHIRLPOOL WDF510PAYS8 "Checked unit for not filling. Passed diagnostic test. Checked error codes - 2 cool water codes and 1 open float code. Suspecting stuck float. Float, however, was clear on arrival. Customer to monitor."

Near State St, Rochester, NY 14614
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Replacing motor and actuator due to unit not spinning out correctly And actuator failing to sense speed of basket. Replaced motor replaced actuator. Ran diagnostic cycle. Unit tested good

Near Kirklees Rd, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL WTW8500BW0 Unit is displaying F71 (Sd) error. Ran diagnostics to check agitation and spin. Basket moves up and down freely. Drain pump emptied tub completely 4 times. Unit getting stuck in c8. Blew through pressure hose and reseated. Tightened rotor bolt. Removed tub to check air dome and pump trap. All of the water was drained. Ran diagnostics again to verify. Hub is stripped customer is going to replace part.

Near Groundsel Dr, Hilton, NY 14468
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that door was not shutting properly. Upon inspection discovered that hinge on left side was not fully seated. Door was not aligning correctly when attempting to shut. Reseated hinge and tested door multiple times. Door now shutting properly. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH

Near Old Landmark Dr, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL WEG730H0DB0 Customer stated that while lighting left front burner on stove other burners would light. Inspected cooktop orifice and valves orifice is clear suspecting issue with valve’s and manifold. Recommending for customer to contact manufacturer due to this being safety issue. Parts needed for repair are (manifold) W10873132 ( 2 valves LF & RF )W11163975 (valve RR ) W10566049. Customer to contact office if they would like to proceed

Near Valley Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER GE GTW460ASJ2WW Replacing belt due to old belt ripping causing unit not to spin. Replaced belt. Ran test cycle. Ran drain and spin cycle. Unit now agitating and spinning out correctly.

Near Asbury St, Rochester, NY 14620
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0AS1 Installed ground wire on ignitor due to unit failing to light consistently. Watched unit cycle flame. Unit tested good

Near S Plymouth Ave, Rochester, NY 14608
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFTR1814TW Found loose connection at heater preventing defrost. Repaired connection. Unit is in a garage. Left to defrost. Left garage open per customers request. ; dspstn on spec-tagged invntry: 1 W10822278 TIMER-DEFROST

Near Kuhn Rd, Rochester, NY 14612
Evan E.

Evan E.

DRYER KENMORE 11077032601 Customer stated unit was not heating. Upon inspection discovered that thermal fuse had tested open. Replaced fuse. Ran test cycle to watch flame cycle on and off. Unit tested good ; used 1 WP3390719 (FUSE-THERMAL) from stock

Near Ida Red Ln, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 "Customer concerned about unit displaying LF code during use. Attempted to get unit into diagnostics to verify error codes and run auto verification. Unit will not display error codes; the UI goes blank when diagnostics is entered. When attempting to start cycle, unit tumbles, no water, then drains. Suspecting bad control and UI. Replacing valves on next visit also. ; ordrng 1 W11319991 (USER INTERFACE ) and 1 W11322903 (CONTROL)"

Near E Jefferson Rd, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL WTW8200YW0 Ran auto test. Washer didn't drain well. Ordering drain pump.; ordrng 1 WPW10409079 (pump-water)

Near Clark St, Spencerport, NY 14559
David L.

David L.

RANGE AMANA AGR6603SFW1 "Customer reported front two burners were not igniting consistently. Adjusted flame, reducing gas flow."

Near Maier Cir, Spencerport, NY 14559
David L.

David L.

DRYER KENMORE 110.70012 Replaced motor due to loud noise on start up .

Near E End Way, Rochester, NY 14604
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDBMOO The ice maker bail arm was in the off position. Put arm down and watched unit cycle. Customer to monitor. Atec warranty

Near Bayside Dr, Webster, NY 14580
David L.

David L.

MICROWAVE MAYTAG MMV4206FZ3 Replaced magnetron due to unit not heating unit tested good after install.

Near English Station Rd, Rochester, NY 14616
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DSS2 "Replaced main control, ui for erratic operation. Replaced wash pump for not pushing water. Found the power connection was black at the control. Ordering harness to repair connection. ; ordrng 1 W10744908 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Hidden Oaks, Pittsford, NY 14534
David L.

David L.

DISHWASHER WHIRLPOOL DU1055XTVS1 Top arm was not spraying. Sump needed cleaning.cleaned sump.

Near Lake Meadow Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAE03 Freezer compartment fan blade is not stock and is causing ice issues. Ordering the correct fan blade. Drain tube was causing the leak cleared ice from freezer. ; ordrng 1 WP67006337 (blade- fan)

Near Quail Ln, Rochester, NY 14624
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9160PW0 Customer stated that unit was flashing f05 code after beginning to fill. Discovered that code is for water temp sensor. Ohmed out temp sensor. Temp sensor readings were accurate according to tech sheet. Called tech line to document findings. Techline recommendation is replacement of control. Control is no longer available from supplier for this unit. Collecting service call fee

Near Thackery Rd, Rochester, NY 14610
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5550XW3 Customer stated they saw small amount of water in front of machine after cycle had finished. Checked for error codes. No codes were present. Ran diagnostic cycle and inspected fill valve and drain hose while unit was filling and draining. Looking for holes in hoses. Could not replicate issue. Customer to monitor and contact office if issue is to arise again.

Near Guygrace Ln, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0AS1 Unit is still experiencing same issue. Discovered that ignitor is having grounding issue. Spoke with other techs about issue. Techs suggesting grounding ignitor manually with copper wire. Tech is purchasing copper wire and returning on sat 6/22; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED

Near S Plymouth Ave, Rochester, NY 14608
Evan E.

Evan E.

OVEN JENN AIR JJW3430DP00 Replacing control due to unit showing f2e1 error code for stuck /shorted key. Unit was flashing code when customer ran broil cycle. Replaced control ran test broil. Unit tested good

Near Angels Path, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Replacing freezer pantry drawer due to front of drawer cracking. Replaced drawer. Unit tested good. Customer will need to be reimbursed partial part cost due to actual part cost being cheaper than quoted part cost. Reimbursement amount is $66.96

Near Coastal View Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 Unit would not power on. Replaced control board & calibrated. Unit testing good.

Near Rawson Rd, Victor, NY 14564
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8959SFZ4 Customer concerned about unit leaking from top left corner. Gaskets and upper rack are in good condition. Customer and tech verified the machine is level. Top spray arm is clear of debris. Door shuts as it should. No leak present. Ran machine for an ample amount of time in efforts to recreate the leak. Customer monitor.

Near Co Rd 32, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Drain hose was cracked. Replaced drain hose. Issue resolved.

Near Pleasant Way, Penfield, NY 14526
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB4949SHZ0 Customer could not get unit to start every time. Showed customer how to start machine. Unit testing good.

Near Rosedale St, Rochester, NY 14620
Steve M.

Steve M.

RANGE WHIRLPOOL WFC310S0EB3 Found control not sending power to make or broil. Ordering control; ordrng 1 W11122531 (cntrl-elec)

Near Hathaway Dr, Farmington, NY 14425
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4616FW2 Customer stated that unit was stopping once unit for to rinse cycle. Checked for error codes. Unit displaying error code for basket speed fault. Ran tachometer verification test. Unit failed test . Actuator was not sensing speed of basket. Replaced actuator. Ran test again. Unit passed test. Ran diagnostic cycle. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock

Near Pearsall Rd, Williamson, NY 14589
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDW03CTBL0 Replaced link kit for door falling. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 8194001 LINK (2)

Near Butterfly Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYB05 Found the duck bill on defrost drain restricted. Cut open the duck bill and water started draining. The refrigerator tested good.

Near West Pkwy, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Found door is warped letting warm air enter unit causing condensation to build inside. ; ordrng 1 LW10668874 (dor-fip)

Near Hathaway Dr, Farmington, NY 14425
David L.

David L.

FREEZER WHIRLPOOL WRF535SWHB00 Door was replaced but did not close the gap. The mullion is concave and will not accept the gasket. Called tech line pics attached need to be emailed to whirlpool_techline@whirlpool.com with sr7725156032 as subject.

Near Whittier Rd, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Lowered right caster to stop condenser from vibrating on floor. The refrigerator tested good.

Near Creek Rd, Palmyra, NY 14522
Steve M.

Steve M.

COOKTOP WHIRLPOOL WFE525S0HV0 Replaced infinite switch for intermittent no operation on right front burner. Left burner with customer. The range tested good. ; dspstn on spec-tagged invntry: 1 W10275048 ELEMENT

Near Hogback Hill Rd, Palmyra, NY 14522
Steve M.

Steve M.

STACKED LAUNDRY GE GUD24ESSJ0WW Replaced control with same result. Over filling. Found the outer tub air dome was restricted. Customer had an air tank. We blew it out and the washer started to fill and agitate properly.

Near Reeves Rd, Marion, NY 14505
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB119WFBM Found the warning label on the plug cord was snapping with airflow behind refrigerator. Removed label and leveled refrigerator. The refrigerator tests good.

Near Roselawn Crescent, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302EPA Replaced ice maker for low ice production. Took front of ice bin off and repositioned magnet so when the door opens the ice bin comes with it.

Near Winding Creek Ln, Rochester, NY 14625
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017AS3 Replaced main control and light bulb for build persistently blowing. The microwave tested good. ; used 1 8206232A (BULB) from stock

Near Ranney Dr, Fairport, NY 14450
David L.

David L.

DRYER WHIRLPOOL WED9300VU1 Customer stating that unit is working well after having the vent cleaned. They did not have us enter the home.

Near Attridge Rd, Churchville, NY 14428
David L.

David L.

FREEZER WHIRLPOOL WSZ57L18DH00 Replaced the evaporator and compressor due to the unit not cooling. Unit began cooling after installation. Parts covered per KB

Near Picturesque Dr, Rochester, NY 14616
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017AS5 Replaced interlock switches with kit that was supplied by the customer for door error codes. The microwave tested good.

Near Ranney Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW72HEDW0 Drain pump was not draining as it should. Trap was also clogged with debris. Replaced pump. Ran auto verification cycle. Unit testing good.

Near Railroad Ave, Hamlin, NY 14464
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FPHD2481KF1 Replaced water valve for cracked valve that was leaking. The dishwasher tested good.

Near Heritage Dr, Rochester, NY 14615
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GSS26C4XXY04 Found broken wire at the bottom of the door that goes to dispenser motor. Repaired wired and taped all wires good. The dispenser motor is working as expected.

Near Country Corner Ln, Fairport, NY 14450
Evan E.

Evan E.

RANGE KITCHENAID KDRP407HSS4 Customer stated that power had gone out and unit was displaying PF on display. Could not select any other functions. Inspected UI and removed display ribbon cable from control. Once removing ribbon cable and reseating cable Unit began to function. Tested all functions on stove. Unit tested good

Near Sweets Corners Rd, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MAV2757AWW Customer stated that unit was not spinning or draining properly. Upon inspection discovered that motor coupler had broken in 2 pieces causing belt to come loose from drivetrain. Unit will need new motor if customer decides to proceed with repair. If customer would like to proceed with repair please order motor (WP21001950 ) and replacement belt (WP21352320). Quoted customer for $74.90 labor rate ; dspstn on spec-tagged invntry: 1 WP21352320 BELT

Near Hudson Ave, Rochester, NY 14617
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer states the dishwasher is leaking from left side. Tested in diagnostics with outer panel off. The dishwasher did not leak for me. No leaks from dispenser or exhaust fan. Replaced the gasket for good measure.

Near Summers Cir, Pittsford, NY 14534
Steve M.

Steve M.

OVEN AMANA AER6303MFS2 Replaced main control and sensor for stuck key and sensor error code that was preventing bake. The range tested good.

Near Meigs St, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Customer stated track rails are broken causing upper rack to fall . Tech cannot get unit uninstalled due to height of floor. Lowered feet but was still unable to uninstall unit from underneath counter. Unit willneed to be uninstalled before tech can replace tracks. Did not collect service call fee yet. Please contact office once unit is uninstalled.

Near Long Acre Rd, Rochester, NY 14621
Evan E.

Evan E.

WASHER FRIGIDAIRE GLTR1670AS0 Customer stated they are hearing same noise as before. Customer had unit running upon arrival. Rear bearing is causing issue. Bearing is beginning to go bad. Quoted customer to replace bearing. Customer does not want to proceed due to cost of part and age of machine. Atec warranty

Near E Main St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFM Replaced damaged harness unit tested good.

Near Electric Ave, Rochester, NY 14613
Evan E.

Evan E.

DISHWASHER KITCHENAID KDHE404DSS0 Customer stated unit is shutting off after running for 15 mins or so. Checked for error codes unit was displaying 6-2 fill valve electrical problem. Tested valve. Valve tested good. Called tech line. Techline recommending unplugging vent fan and running unit. Once doing this issue went away. Fan is drawing to much voltage during cycle. Ordering fan SR: 7725144315; ordrng 1 WPW10469574 (FAN VENT MOTOR )

Near Burnett Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFCO22EVBL5 Slide ordered was not correct. Reordering slide. Installed gasket. ; ordrng 1 WP13055901 (slide)

Near Piccadilly Square, Rochester, NY 14625
David L.

David L.

MICROWAVE KITCHENAID KOCE507ESS06 Hinges on microwave door are not closing properly creating a door error. Documented with techline. Ordering hinges; ordrng 2 W10874474 (hinge-door)s

Near Hidden Meadow, Penfield, NY 14526
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 Wrong part was ordered. Reordering part.; ordrng 1 W11116590 (CONTROL)

Near Chamberlain St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR GE GTE21GSHBSS Unit is not cooling properly due to a bad defrost timer. Ordering timer and thermostat. ; rqstng P&A on 1 WR09X22737 (DEFROST TIMER) and 1 WR50X24624 (WR50X24624)

Near S Clinton Ave, Rochester, NY 14620
Evan E.

Evan E.

RANGE FRIGIDAIRE FFGF3052TSA Moving apt to monday 5/26; saved tckt

Near East Ridge Road, Rochester, NY 14621
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6000XW2 Unit would not start with an F6E1 error code. Latch tested good. Tested power going to MCU. Power was present. Replaced MCU. Ran auto verification with no issues. Unit is working as expected.; dspstn on spec-tagged invntry: 1 8183270 LATCH

Near Pleasant Dr, Rush, NY 14543
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 "Large amount of oil was under the machine. Replaced gear case, unit testing good."

Near Glazer Dr, Rochester, NY 14625
Evan E.

Evan E.

COOKTOP JENN AIR JGD3430BS00 Replacing right front orifice holder due to burner screws snapping inside holding causing issue with mounting cooktop. Replaced orifice holder. Reassembled unit. Unit tested good

Near Woodard Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced icemaker due to a failed heater. Harness checks ok. Unit cycled and filled. Customer to monitor.

Near Churchill Dr, Rochester, NY 14616
Steve M.

Steve M.

WASHER AMANA NTW4516FW3 Found no error codes. Customer concerned with amount of water. Tested washer with clothing and it is filling as expected. Instructed customer on use of cycles for proper washing. The washer tested good.

Near Gypsum Mills St, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSRW25CRSS02 The refrigerator has a low charge. Found the copper behind the unit is black. The unit is exposed to sulfur. The unit is not repairable.

Near Sand Hill Rd, Caledonia, NY 14423
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2558FEZ01 "The temps in fresh food section were good. Customer complained of veggies freezing. Raise the temp to pantry to warmest setting. The refrigerator and freezer are packed full that may be causing temps to very due to poor air flow. The freezer door gasket was open on left side causing frost build up in freezer. Heated, reformed and added perma gum behind gasket for better door sealing. The refrigerator tests good. The pantry door was also falling off. Added screws to keep in place. The door tests good."

Near Trabold Rd, Rochester, NY 14624
Steve M.

Steve M.

WASHER GE GTW460ASJWW Found the extra options were on deep rinse that may have been causing extra time during wash. Filled and agitated. The washer tests good. No serial tag on washer. No charge.

Near Hickory Ln, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Items still freezing in the fresh food section. Frost pattern is good. Freezer only has a few items inside put freezer on max setting and recommending putting a load on the freezer (more items or some jugs with water to freezer) this will help stabilize the unit. If problem persists pre order control and thermistor. W11353813. W10838965

Near Mariner Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL ET1CHKXKT01 Icemaker mold is leaking and the water pressure to the unit is restricted. Customer was not interested in replacing the ice maker.

Near Talbot Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB835DW4 "Customer concerned about unit not always drying, unit continues to run even when cycle is complete, and a one time occurrence of a PF code. Replaced control. Unit is recognizing good airflow, however the vent appears to be slightly too long. Instructed customer to verify the vent is no more than 7 feet long."

Near Tyler Trail, Hilton, NY 14468
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HZ2 End tone is not operating properly. Ordering control and keypad. Unit is heating proper.y at this time but previously was not. Ordering magnetron . ; ordrng 1 W10754299 (magnetron) and 1 W10892389 (cntrl-elec) and 1 W11175577 (KEYPAD)

Near Norcrest Dr, Rochester, NY 14617
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Did not have intended part. Ordered fresh food pantry door. Need freezer pantry drawer. Ordering freezer pantry ; ordrng 1 W10704093 (CENTER BIN FREEZER)

Near Coastal View Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER GE GTW460ASJ2WW Customer stated that unit was not spinning. Upon inspection checked for error codes. Unit was displaying spin/agitate code 14. Attempted to run cycle. Unit would not stop filling. Pressure hose was clogged causing issue. Cleared hose and tested pressure sensor. Also replaced lid lock with updated moisture strip. Once hose was cleared could hear motor running but not moving basket. Unit needs drive belt. Ordering belt ; ordrng 1 WH01X24180 (BELT )

Near Asbury St, Rochester, NY 14620
Steve M.

Steve M.

RANGE WHIRLPOOL KSGG700ESS0 Found panel and console both came in damaged. Took pics. The foot is incorrect. The part number and picture on marcone are incorrect for the stove. JM at office is going to investigate; ordrng 1 FOOTJMINVESTIGATING and 1 W10861216 (panel-drwr) and 1 W10909669 (panl-cntrl)

Near Bristol View Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

MICROWAVE WHIRLPOOL WMH31017HZ2 "Control panel assembly is bent, turn table is testing good. Replacing control assembly.; ordrng 1 W11175577 (CONTROL ASSEMBLY )"

Near Recreation Dr, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR KITCHENAID KBFS22EWMS7 Freezer had ice buildup at bottom. Drain tube was clogged and water supply tube to icemaker was frozen. Replaced drain tube and defrosted water supply tube and broke up and removed ice. Icemaker testing ok. Unit was pulled out on arrival left unit where it was. Customer will reinstall.

Near Holley Rd, Webster, NY 14580
David L.

David L.

DRYER WHIRLPOOL MGD5630HW0 Replaced UI and control due to intermittent operation

Near Edgemere Dr, Rochester, NY 14612
David L.

David L.

FREEZER WHIRLPOOL WRF535SWHZ01 Customer had had an issue with condensation in the freezer. This was causing the light not to operate properly. Tightened light bulb and made sure door was closing properly. Turned moisture control on to keep condensation off of the fresh food mullion.

Near N Creek Crossing, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW3 F8E1 code stored. Replacing water valve.; ordrng 1 W11165546 (WATER VALVE )

Near Recreation Dr, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7800XW4 Replacing lid due to plastic on old lid cracking at hinge causing lid not to lock. Replaced lid ran diagnostic cycle. Ran drain and spin cycle. Unit tested good

Near Shore Dr, Rochester, NY 14622
David L.

David L.

DISHWASHER WHIRLPOOL WDF760SADW3 Unit was not heating due to heater lock out ran diagnostics to reset heater and OWI unit passed diagnostic test. Filled rinse aid for the customer; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 W10300924V GASKET

Near Greece, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBBL03 Replaced evaporator and co press or due to unit not cooling. Unit began cooling after install. ; pckd up 1 W10917531 (evaporator)

Near Middle Rd, Sodus, NY 14551
Evan E.

Evan E.

DRYER MAYTAG MEDC465HW0 Customer stated that they were hearing a metal on metal scratching noise coming from unit. Upon inspection discovered that right side roller had come loose due to triangle clip breaking causing roller to be loose. Replaced clip and cleaned roller shaft. Ran test cycle. Unit tested good

Near Whispering Woods Dr, Williamson, NY 14589
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated that unit was not powering up when selecting a cycle. Removed upper panel to inspect control. Discovered that control was receiving 120v but not accepting commands. Led verification light was also not lit. Replaced control. Ran diagnostic cycle. Unit tested good

Near Kirklees Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW3505FW0 Replaced UI. Unit testing good.

Near Mushroom Blvd, Rochester, NY 14623
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE104ESS4 The bottom rack is functioning as designed. The wheels are Not broken. The rack pulls out as expected.

Near Escena Rise, Pittsford, NY 14534

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