Near Rochester, NY 14623
Steve
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Added heat probe for persistent defrost drain icing up. If problem persists 5e problem will be deteriorating insulation around drain internally and is not repairable.
Near Rochester, NY 14609
Tanner
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Q1 no q2 no q3 noReplaced spray arms and feed tube. Tested unit and unit tested poorly. Inspected tub further and found unit was not level. Raised front of unit. Tested unit and unit tested good.
Near Webster, NY 14580
Tanner
Job Details: 12/08/2020
WASHER MAYTAG MVWX655DW0 "Q1 no q2 no q3Complaint of no spin. Noises. Following stored errors:F7E1 basket speed faultF0E5 off balance load Ran autodiagnostics cycle and observed basket spinning during agitate and agitator spinning during spin. Unit is not shifting properly. Further disassembled drive line and found drive hub completely worn out. Needs new drive hub and shift actuator. Replaced drive hub and actuator. Tested in autodiagnostics and ran high spin in manual diagnostic and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE , used 1 W10913953 (ACTUATOR), and 1 W10528947 (HUB) from stock"
Near Pittsford, NY 14534
Tanner
Job Details: 12/08/2020
DRYER MAYTAG MED9800tQ0 Q1 no q2 no q3 noComplaint of no start. Attempted to start unit. Control is responding. Unit not starting. Tested door switch and door switch tested good. Measured 240VAC to unit. Inspected control board and found thermal residue on control board. Start relay has burnt out. Needs new control board. ACU has been discontinued. Cannot obtain from genuine parts dealer. WP8546219; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL
Near Rochester, NY 14616
Evan
Job Details: 12/08/2020
WASHER KENMORE 110.925982 Customer stated that unit would not engage into spin. Upon inspection discovered that motor coupler had broken causing issue. Replaced coupler. Tested unit. Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 12/08/2020
REFRIGERATOR MAYTAG MTB1955BRA Customer stated the fresh food section was not cooling again after repair. They bought a new unit and placed this unit in garage. Garage is unheated. On arrival the unit was not plugged in. Tested heater and it was good at 31 ohms. The bi metal was also good. Plugged unit in and the fan is working as expected. No frost on coils. Informed customer the refrigerator will not cool properly in cold temperatures.
Near Rochester, NY 14616
Evan
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDP350PAAB6 Replacing control due to unit failing to finish cycle and dishes being very wet at end of cycle. Replaced controller. Ran diagnostic cycle. Confirmed Heater was working Unit tests good ; dspstn on spec-tagged invntry: 1 W10817264 CNTRL-ELEC
Near Rochester, NY 14616
Evan
Job Details: 12/08/2020
WASHER MAYTAG MHWC7500YW0 Customer stated that unit was failing to engage into spin. Ran diagnostic cycle when unit reached spin portion of cycle unit began to flash f06 error code. Code relates to tachometer issue with MCU. Called techline to verify issue. SR: 7729449789 techline agent stated that motor control is likely issue but if units bearing is noisy this could also cause issue due to amperage draw being higher causing tach not to read speed correctly. Customer does not want to proceed at this time due to part cost. Collected service call fee ; dspstn on spec-tagged invntry: 1 WPW10192987 MOTOR-DRVE
Near West Henrietta, NY 14586
Steve
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Ordering ice door for warm air entering ice bin and freezing it up. ; ordrng 1 W10823377 (mechanism delay)
Near Rochester, NY 14626
Evan
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was failing to clean dishes. Upon inspection checked for error codes. Unit displaying code 4-3 for wash motor failure. Wash motor will need to be replaced to correct issue. Replaced wash motor. Ran test cycle to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
Near Webster, NY 14580
James
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 n. Q2 n. Q3 n. Unit not defrosting and not making ice. Freezer at 15 degrees with thermostat closed. Heater turned on. Cycled icemaker in diagnostics. Need control. Icemaker adapter is about 1/2 an inch away from lh side cabinet with it fully installed. ; rqstng P&A on 1 W10843055 (cntrl-elec)
Near Victor, NY 14564
Steve
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced led driver for no power to lights. The lights turned on and checked good.
Near Canandaigua, NY 14424
Steve
Job Details: 12/08/2020
OVEN WHIRLPOOL WFE540H0ES0 Customer was locked out of the control and lock icon was on. Pressed start button for three seconds to unlock and range worked as expected. Charge partial service fee
Near Penfield, NY 14526
James
Job Details: 12/08/2020
OVEN GE JSP57B0F1BB "Switch sent issame as previous. Re order switch and inspect prior to scheduling. ; ordrng 1 WB24T10063 (switch,inf)"
Near Mount Morris, NY 14510
Steve
Job Details: 12/08/2020
RANGE WHIRLPOOL NA123 Stove was full of insulation in bottom drawer from mouse infestation. No power to unit. Advised customer to replace. Could not find model tag due unsanitary conditions.
Near Spencerport, NY 14559
Evan
Job Details: 12/08/2020
DRYER MAYTAG MGDC465HW0 Customer stated that unit was continually running after door was open. Discovered that door switch was sticking intermittently. Replaced door switch. Tested unit. Unit tested good
Near Brockport, NY 14420
James
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit not washing. Need control and pump. ; rqstng P&A on 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Near Henrietta, NY 14467
Tanner
Job Details: 12/08/2020
DRYER MAYTAG MEDX655DW1 "Q1 no q2 no q3 noComplaint of dryer too hot. Burning smell.Vent tested unit and vent tested poorly. Removed venting and vent tested good. Customer has too many turns and coils in vent causing poor venting. Poor venting will cause higher temps. Removed portion of venting. Vent tested unit and tested good. Measured there below peak and low temperatures. Thermostats working properly146111144110144109.Currently wet paint in the home. Advised the customer various paints, stains, and adhesive will cause this odor in an electric dryer. Typically dissipates in 2-6 weeks."
Near Rochester, NY 14619
Evan
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replacing ice maker and bail arm due to unit failing to produce ice. Replaced Ice maker and arm. Tested unit to ensure maker was running harvest cycle. Unit tested good
Near Brockport, NY 14420
James
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Q1 n. Q2 n. Q3 n. Unit blows light bulbs frequently. Replaced bulb and base. Found light will not turn off. Need control and bulb. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10892389 (cntrl-elec), dspstn on spec-tagged invntry: 1 8206232A BULB"
Near Perry, NY 14530
Steve
Job Details: 12/08/2020
WASHER WHIRLPOOL WTW7500GC2 Found the drain pump was seized. Removed hose and turned the impellers. The pump started working as expected.
Near Brockport, NY 14420
James
Job Details: 12/08/2020
RANGE WHIRLPOOL WFE550S0HZ1 Q1 n. Q2 n. Q3 n from burner switches broken and knobs missing. Need parts. ; ordrng 2 W11158168 (knob)s and 2 WPW10434452 (switch-inf)s
Near Walworth, NY 14568
Tanner
Job Details: 12/08/2020
WASHER MAYTAG MVW7232HW0 Q1 no q2 no q3 noAttempted to replace slider to address Knocking noise. During repair rotor bolt stripped. Attempted to extract rotor bolt. Extraction failed. Bolt keeps disintegrating when trying to reverse out. Unable to fasten in new bolt and hold rotor to stator/gearcase. Also observed gearcase oil on inside of rotor. Unit is inoperable until new gearcase is put in. Ordering new gear case and rotor bolt expediently. ; ordrng 1 W10752189 (Rotor bolt) and 1 W11423759 (Gearcase)
Near Rochester, NY 14612
James
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Q1 n. Q2 n. Q3 n. Unit keeps blowing light bulbs. Replaced bulb customer supplied. If problem persists replace control. W11342846
Near Penfield, NY 14526
Tanner
Job Details: 12/08/2020
WASHER MAYTAG MVWC565FW0 Q1 no q2 no q3 noComplaint of no spin on large loads of laundry. No stored error codes.Inspected under unit and found gearcase oil on motor cover. Gearcase may have experienced excess wear prior to the previous repair. Ordering new gearcase.; ordrng 1 W11454734 (Gearcase)
Near Victor, NY 14564
Steve
Job Details: 12/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 Found stuck key error causing no operation. The wash motor is working on testing in diagnostics Ordering ui. ; ordrng 1 W11165145 (USER INTERFACE)
Near Spencerport, NY 14559
Evan
Job Details: 12/08/2020
RANGE KITCHENAID KFGG500EBS2 Arrived at home to service unit. Door glass was cracked upon delivery of unit to home. Dealer took door with them. Door was not in home to for tech to replace glass. Contacting dealer and rescheduling ; schdld next appmnt for 12/16 WED !
Near Rochester, NY 14606
Evan
Job Details: 12/08/2020
WASHER MAYTAG MHW8630HC1 Customer stating that unit is failing to dispense soap properly and white items are not coming clean. Checked for error codes. No codes present. Ran test cycle. At the end of the cycle unit will continually tumble and run drain pump even though unit shows end of cycle. 24 hour fresh hold is not on. Ordering control ; ordrng 1 W11448786 (CONTROLLER )
Near Rochester, NY 14626
James
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Q1 n. Q2 n. Q3 n. Unit leaking in fresh food section and in freezer. Drain tube leaks. Drain tube clogged and defrost pan warped. Ceiling led not functioning. Need parts. Defrosted drain tube. Paid in full ; ordrng 1 W11084807 (extension) and 1 W11205082 (module) and 1 W11457241 (PAN)
Near Rochester, NY 14607
Evan
Job Details: 12/04/2020
RANGE WHIRLPOOL WFE510S0HS1 Customer stating that unit right front burner is not working. Confirmed voltage to burner. Discovered break in burner coil. Ordering burner ; ordrng 1 WP8273992 (BURNER RF)
Near Rochester, NY 14617
Tanner
Job Details: 12/04/2020
WASHER WHIRLPOOL MHW5630HW0 Q1 no q2 no q3 noReplaced dispenser with updated assembly. Tested unit in autodiagnostics and unit tested goodVerbal signature acknowledged
Near Rochester, NY 14609
Tanner
Job Details: 12/04/2020
WASHER MAYTAG MVW6230HC0 Q1 no q2 no q3 noComplaint of no spin. Squeaky noise during use. Following stored errors:F0E7 load detected when running clean washer cycle. Ran autodiagnostics and could hear noise during spin phase. Inspected under unit and found black soot on motor cover and it appears to be coming from motor pulley. Something internal to motor is grinding. Ordering new motor and belt. ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)
Near Irondequoit, NY 14617
Tanner
Job Details: 12/04/2020
DRYER WHIRLPOOL WED8620HC1 Q1 no q2 no q3 noReplaced UI. Tested unit and unit tested good.Verbal signature acknowledged
Near Hilton, NY 14468
Tanner
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no q2 no q3 noReplaced UI. Tested with LED test and autodiagnostics cycle. Unit tested good.Verbal signature acknowledged
Near Canandaigua, NY 14424
Steve
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Sr# 7729427705Found the heater had stuck on and melted the air plenum and cover. Removed melted foam from inlet air tube. Ordering compressor, control, cover, air plenum and air returns. ; ordrng 1 W10813581 (duct-air) and 1 W10875836 (cover-evap) and 1 W11208347 (DUCT AIR RETURN) and 1 W11371382 (CONTROL) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Rochester, NY 14608
Tanner
Job Details: 12/04/2020
DRYER WHIRLPOOL LEQ9558KQ1 "Q1 no q2 no q3 no. Complaint of broken belt. Inspected unit and found belt had been worn out and broke. Inspected slider on tensioner and slider has corroded likely causing belt to break. Inspected power block and found line 2 voltage had burned up at block damaging power cord. Replaced terminal block and brass. Replaced tensioner with upgraded pulley assembly. Vacuumed inside cabinet. Lubricated roller suppprts. Replaced belt. Tested unit and unit tested good. 1 year warranty on replacement parts on this Appliance. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 341241 BELT and 1 PT220L CORD 4' 3W , used 1 691366 (), and 1 279320 (BLOCK-TERMINAL) from stock"
Near Rochester, NY 14609
Tanner
Job Details: 12/04/2020
DRYER WHIRLPOOL WED4815EW1 Q1 no q2 no q3 noComplaint of no heat. Ran unit and unit does heat. Vent tested unit and unit tested poorly. Checked vent and vent was clogged. Cleaned out vent. Tested unit and unit tested good. Advised customer to inspect venting twice a year. Verbal signature acknowledged.
Near Webster, NY 14580
James
Job Details: 12/04/2020
WASHER MAYTAG MVW6230HW0 "Unit screeching during spin and agitation. Removed clutch and found gearcase is leaking oil into clutch assembly. Need gearcase and belt. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE), dspstn on spec-tagged invntry: 1 W10721967 CAM"
Near Brighton, NY 14610
Tanner
Job Details: 12/04/2020
DRYER WHIRLPOOL WHD5090GW0 Q1 no q2 no q3 noRefastened mounting brackets with oversized screws. Dryer secure to washer.
Near Webster, NY 14580
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 1 year extended warranty by jayco. Pinnacle by jayco. Unit leaking from rear of cabinet. Need to uninstall unit to verify leak and check floor damage. Pre order valve. 2 man job. ; ordrng 1 WPW10238100 (valve-inlt)
Near Webster, NY 14580
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Icemaker open sensor error. Wires cut at lower hinge. Re soldered wires and applied heat shrink tubing. Cycled and filled icemaker in diagnostics.
Near Rochester, NY 14618
James
Job Details: 12/04/2020
DISHWASHER KITCHENAID KUDE48FXSS4 Leds not turning on since last visit. Disconnected UI and reconnected now unit functions properly. Customer is to monitor if problem persists replace control panel.
Near Rochester, NY 14626
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Unit not cooling below 50 degrees. Partial frost pattern. Sealed system leak. ; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)
Near Rochester, NY 14617
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced icemaker and cycled manually.
Near Rochester, NY 14613
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Freezer fan makes noise and warm temps in both compartments. Found freezer door not sealing due to screw backing out in lh rail. Tightened rail screws and adjusted door. Ran defrost heater in diagnostics. Left part with customer. If problem persists screws in railings will need to be replaced with larger diameter ones.
Near Canandaigua, NY 14424
Steve
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Ordering hinges for door not closing. Replaced rail stops for falling rack. ; rqstng P&A on 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
Near Rochester, NY 14626
James
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Q1 n. Q2 n. Q3 n. Light stays on due to shorted relay. Replaced board and tested. Unit functions properly
Near Victor, NY 14564
Steve
Job Details: 12/04/2020
WASHER WHIRLPOOL WTW4850HW1 Ordering gearcase for rumbling in spin cycle that sounds like marbles. ; ordrng 1 W11454372 (gearcase )
Near Rochester, NY 14616
James
Job Details: 12/04/2020
REFRIGERATOR MAYTAG MFI2569VEM2 Q1 n. Q2 n. Q3 n. Unit not cool due to main control failure. Need. WPW10310240. Parts on back order with no eta. Custome going to wait on repair. 455.65 total.
Near Rochester, NY 14616
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL 795.79759.901 Freezer door not closing all of the way. Right hand spring lever came out of receiver. Reinstalled door and tested now it seals properly.
Near Pittsford, NY 14534
Steve
Job Details: 12/04/2020
WASHER WHIRLPOOL MVWX655DW2 Found water lines on backwards causing hot water to co e out when cold is chosen. Removed and reinstalled hoses properly.
Near Rochester, NY 14618
Steve
Job Details: 12/04/2020
DISHWASHER AMANA ADB1400AGS1 Replaced right friction pad for broken pad. Left other with customer.
Near Penfield, NY 14526
Evan
Job Details: 12/04/2020
DISHWASHER KITCHENAID KDFM404KPS0 Customer stating unit is producing noise while in use. Ran unit will clear plastic door on front to observe during cycle. Discovered noise is coming from feed tube when upper spray arm is actuated. Ordering feed tube ; ordrng 1 W10872558 (FEED TUBE )
Near Penfield, NY 14526
Steve
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced evaporator for low charge. The refrigerator is cooling and working as expected.
Near Rochester, NY 14605
Evan
Job Details: 12/04/2020
RANGE WHIRLPOOL WFE505W0JV0 Unit flashing f1e0 code for internal board failure. Replaced control and ran test bake cycle to 350. Unit tested good
Near Rochester, NY 14621
Evan
Job Details: 12/04/2020
RANGE MAYTAG MER6600FZ2 Unit is continually flashing f2e1 for stuck key and also f3e0 for oven sensor open. Took resistance reading of oven sensor. Sensor resistance within range. Ordering control and console ; ordrng 1 W11092468 (CONTROL ) and 1 W11096140 (CONSOLE )
Near Macedon, NY 14502
Evan
Job Details: 12/04/2020
DISHWASHER KITCHENAID KDPE334GPS0 Adjusting feet on unit due to door making contact with cabinet before latch is catching. Adjusted feet and tested for customer. Unit tested good
Near Rochester, NY 14606
Evan
Job Details: 12/04/2020
DISHWASHER MAYTAG MDC4650AWW Replacing wash motor and control due to unit failing to complete cycle and also not cleaning. Replaced both parts and tested unit. Unit tested good
Near Rochester, NY 14624
Evan
Job Details: 12/04/2020
RANGE WHIRLPOOL WEEA25H0HN1 Customer stating that keypad would not respond to commands. Upon inspection discover customer was correct was unable to get unit into diagnostic mode to check for error codes. Replaced console and tested unit. Unit tested good.
Near Rochester, NY 14624
Evan
Job Details: 12/04/2020
WASHER KENMORE 11021102011 Customer stated that unit was failing to spin out properly. Upon inspection discovered motor control fault code was stored. Following tech sheet inspected cam and pulley and belt. All passed inspection. Ran unit on high spin in manual test mode. Unit is spinning out as it should. Cannot replicate issue at this time. Encouraged customer to run load and contact office if issue persists.
Near Rochester, NY 14612
Tanner
Job Details: 12/02/2020
DRYER WHIRLPOOL WGD5100HC0 Q1 no q2 no q3 noComplaint of dryer not drying completely. And error messages. Following stored:F3E2 open or shorted moisture sensorF2E1 HMI stuck keyConfirmed continuity through moisture sensor circuit. When testing in diagnostic unable to get ACU value to read moisture sensor position changes even when jumping moisture sensor circuit with copper wireSR7729406487- Advised that a copper wire jumper should change the sensor value in diagnostic. ACU is bad. ; ordrng 1 W11400355 (ACU)
Near Henrietta, NY 14467
Steve
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced led driver and found freezer led is shorted. Ordering module ; ordrng 1 W10695459 (module)
Near Rochester, NY 14625
Evan
Job Details: 12/02/2020
OVEN KITCHENAID KSEG700ESS3 Customer stating unit would not operate cooktop Burners on right side of unit. Discovered burned up L2 connector inside harness. ordering harness SR: 7729406010; ordrng 1 W11188445 (HARNESS MAIN ) and 1 W11226786 (COOKTOP HARNESS)
Near Rochester, NY 14610
James
Job Details: 12/02/2020
RANGE JENN AIR JDS9865BDP22 Q1 n. Q2 n. Q3 n. Touch panel only works with specific keys. Unplugged UI and retested and problem persists. Need control panel ; ordrng 1 WP5760M373-60 (panl-cntrl)
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Found power to heater but element is not heating. Ordering heater. ; ordrng 1 W10518394 (heater)
Near Rochester, NY 14612
James
Job Details: 12/02/2020
OVEN KITCHENAID KEBC208KSS0 Q1 n. Q2 n. Q3 n. Unit not heating and tripped circuit breaker. Broiler melted and shorted to ground. Tested lower oven and preheated it successfully. Need broiler. ; ordrng 1 WPW10207400 (elmnt-brol)
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
WASHER MAYTAG MVWC565FW1 Customer stating that unit is very noisy while in spin and wash basket seems loose. Discovered that wash basket is very loose on gear case shaft. Even after tightening drive hub to basket the basket still has a large amount of play around the shaft. Basket will need to be replaced. Ordering wash basket ; ordrng 1 W10752719 (WASH BASKET )
Near Rochester, NY 14606
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MHW5630HW Q1 no q2 no q3 noComplaint of no operation. F6E3 error. Replaced ACU. Tested via autodiagnostics. Unit tested good.Verbal signature acknowledged
Near Rochester, NY 14612
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MVWC565FW2 Q1 no q2 no q3 no Complaint of no operation after moving unit. Has since resolved. Not enough water. Following stored errors:F0E2 sudsF0E5 off balanceRan autodiagnostics and completed without issue. Confirmed 120VAC to unit. Ran power wash cycle with deep water wash to demonstrate water capacity of unit. Unit filled to expected volume.Customer could not locate receipt. Service call covered under manufacturer warranty based on manufacturer date.
Near Rochester, NY 14611
Tanner
Job Details: 12/02/2020
DRYER WHIRLPOOL WED4815EW1 Q1 no q2 no q3 noReplaced door switch. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14620
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MVWB835DW4 Q1 no q2 no q3 noReplaced lid switch. Tested via autodiagnostics and unit tested good. Verbal signature acknowledged
Near Brighton, NY 14620
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MHW6630HW0 "Q1 no q2 no q3 noSince last service call customer observed unit stuck in final spin in excess of an hour. Unit displays one minute left but would slowly tumble for an hour. Following stored errors,:F8E1 long fillF5E3 unlock failureF5E2 lock failureF0E5 off balance loadUnit can be reading long fill and off balanced load due to overloading. When in final spin off balance error will halt the spin cycle and unit will attempt to balance load. This can cause the extended spin cycle the customer observed. While moving unit to make repair found that drain goes right into floor. Per install instructions drain pipe must be 30 inches off of ground. This unit is losing water as it fills causing long fill and intermittent cycle issues and customer is observing water left in unit as water is siphoning into unit from septic. Load balancing affected when water is not present.Replaced Bellow gasket and door lock. Tested via autodiagnostics and unit tested good. Advised custom
Near Pittsford, NY 14534
Tanner
Job Details: 12/02/2020
DRYER MAYTAG MGDB880BW0 "Q1 no q2 no q3 noComplaint of squeaky noise during use.Inspected unit found idler pulley to be too sticky. Replaced idler pulley and rollers. Lubricated with high temp silicone. Vacuum lint from inner cabinet and duct components. Vent tested unit and tested good. Unit overall testing good. Verbal signature acknowledged; used 1 279640 (PULLEY-IDLER), and 2 349241T (ROLLER-SUPPORT 2PK) from stock"
Near Webster, NY 14580
James
Job Details: 12/02/2020
RANGE JENN AIR JES1450FS0 Q1 n. Q2 n. Q3 n. Broiler drawer not sliding all the way back. Rh rail was damaged. Replaced both rails and tested. Drawer seals against cabinet properly.
Near Rochester, NY 14610
James
Job Details: 12/02/2020
RANGE GE CGS980SEM1SS Q1 n. Q2 n. Q3 n. Unit not turning burner valves when knob is turned. 4 knobs are cracked. Knobs are 50-70 each. Customer opted not to repair.
Near Caledonia, NY 14423
Steve
Job Details: 12/02/2020
DISHWASHER KITCHENAID KDTM404EBS3 Replaced ui and control for erratic operation and stopping mid cycle. The dishwasher tests good
Near Rochester, NY 14624
James
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Q1 n. Q2 n. Q3 n. Right hand door gasket torn and not sealing. Replaced door gasket and molded with heat gun. One year warranty on repair.
Near Rochester, NY 14618
James
Job Details: 12/02/2020
REFRIGERATOR KITCHENAID KRFC302EBL00 Q1 n. Q2 n. Q3 n. Complaint of unit not making ice and moisture inside of fresh food section. Icemaker was turned off. Turned on icemaker and it cycled and filled properly. Checked door gaskets for moisture issue. Turned on moisture control setting. Customer is to monitor.
Near Rochester, NY 14626
James
Job Details: 12/02/2020
MICROWAVE MAYTAG MMV4206FZ2 Q1 n. Q2 n. Q3 n. Unit gives door open error. Replaced door switches and tested. Unit functions properly. ; used 1 W11244490 (INTERLOCK) from stock
Near Penfield, NY 14526
Evan
Job Details: 12/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer stated that gasket for both fridge doors has ripped. Discovered this was correct magnets for both door are coming through gasket. Replaced gaskets for both doors. Unit tests good
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
OVEN KITCHENAID KDRS467VSS05 Found left front gas valve had loosened screws that was holding shaft and switch causing loose knob. Tightened screws and knob tests good.
Near Ontario, NY 14519
Evan
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replacing control and UI due to unit failing to respond to commands. Replaced both parts. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14626
James
Job Details: 12/02/2020
WASHER MAYTAG MVW6230RHW0 Replaced gearcase and clutch. Calibrated and started cycle. Unit is functioning properly. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Ontario, NY 14519
Evan
Job Details: 12/02/2020
WASHER MAYTAG MVWB766FW0 Customer stated unit would continually run after console shut off. Discovered f9e1 code stored. Attempted to test drain pump could hear pump impeller spinning but no water would exit machine. Removed pump to inspect. Did not find any debris in pump. Reassembled unit and tested again. Unit now draining as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
RANGE JENN AIR SEG196 Customer stating that unit is failing to regulate temperature correctly. Thermostat is causing issue. Replaced thermostat and tested unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
WASHER WHIRLPOOL WTW8540BW1 Customer stated that unit was very noisy while in spin. Upon inspection discovered that bearing was failing causing issue. Replaced bearing with bearing kit. Also cleaned machine. Reassembled unit and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
OVEN JENN AIR JGS9900BDB Customer stated that unit was failing to run bake cycle. Discovered ignitor was causing issue. Replaced ignitor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near West Henrietta, NY 14586
Steve
Job Details: 12/02/2020
WASHER WHIRLPOOL MHW8630HC0 Replaced soap dispenser for leaking. The dispenser tested good in diagnostics.
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
RANGE WHIRLPOOL WFE550S0HV1 Replaced cooktop for thermal crack on left front burner.
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
DRYER WHIRLPOOL WGD5000DW3 Customer stated that unit was not drying items. Discovered that vent is severely clogged. Removed vent and observed unit cycle heat on and off. Unit is working as it should. Once vent is cleared machine will function as it’s supposed to. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL KDFE104HWH1 Found trim under the dishwasher was broken and hitting the door when closing. Fastened trim for customer and door is closing and opening properly
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced led driver for shorted driver. The ice maker was not producing ice. Found the fill tube was frozen. The fill tube heater is controlled by the led driver that was replaced today.
Near Pittsford, NY 14534
Steve
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL GU2455XTSB3 Replaced gasket and latch for customer. The dishwasher tests good.
Near Spencerport, NY 14559
David
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Customer informed me of cancelation at the door.
Near Rochester, NY 14626
David
Job Details: 11/28/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Console area is damaged. Ordering parts; rqstng P&A on 1 W11367093 (Panel), ordrng 1 W11102920 (Light pipe) and 1 W11109170 (Console) and 1 W11265187 (Seal)"
Near Rochester, NY 14615
David
Job Details: 11/28/2020
OVEN WHIRLPOOL WFE510S0AB Found oven sensor reading 140-240 degrees at room temperature. Front left burner always on high. Quoted for sensor and switch. Customer is going to think about the repair and will let us know. 369.15; rqstng P&A on 1 WPW10434452 (Switch) and 1 WPW10181986 (Sensor)
Near Rochester, NY 14620
David
Job Details: 11/28/2020
REFRIGERATOR MAYTAG MRT118FFFH05 Customer is experiencing freezing temperatures in the fresh food section. Also is dealing with temperature swings of 20-30 degrees in the freezer. Found freezer at 0 and ff at 30. Temperature setting was set to its coldest setting. Removed evaporator cover to inspect front pattern. Found a full frost pattern. Set freezer to max and fresh food to recommended. Ordering control and fresh food thermistor. ; ordrng 1 W11353815 (Control) and 1 W10838965 (Thermistor)
Near Rochester, NY 14621
David
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVB01 Found water dripping from a frozen over air return near fresh food crispers. The ice build up is significant. The only way to properly thaw is to let the unit defrost for 48 hours. The ice has migrated between the liner and cabinet insulation. If this isnt allowed to defrost the issue will return. Customer agreed to let the unit thaw.
Near Rochester, NY 14621
David
Job Details: 11/28/2020
RANGE WHIRLPOOL WFG505M0BW2 Installed burner heads.
Near Rochester, NY 14617
David
Job Details: 11/28/2020
WASHER MAYTAG MVWC465HW2 Unit is leaking from a hole in the side of the tub. The outer tub will need to be replaced ; ordrng 1 W10371566 (Outer tub)