We serviced a
GE RANGE
Model JB655DKBWW
Near Fairport, NY 14450
Jeremy
Job Details: 08/24/2023
Replaced door lock for not unlocking. Unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Fairport, NY 14450
Jeremy
Job Details: 08/24/2023
"Replaced tub gasket for leaking. Tested unit, tested good.; dspstn on spec-tagged invntry: 1 W11483553 GASKET"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rochester, NY 14626
Dave L
Job Details: 08/24/2023
Replaced stuck auger motor and ice door. Customer to monitor
We serviced a
GE WASHER
Model GTW465ASN9WW
Near Fairport, NY 14450
Jeremy
Job Details: 08/24/2023
Complaint unit is leaking and no cold water. Found hoses are hooked up backwards. Corrected hoses. Unit sits on a drain pan with drain connected to it. When unit drains into stand pipe it backs up in drain pan. Unit operating as expected.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA1
Near Rochester, NY 14626
Dave L
Job Details: 08/24/2023
Found water in drip pan causing the pump to run continuously. Ran unit but was unable to reproduce leak. Emptied drip pan. Customer to monitor
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC1
Near Rochester, NY 14624
Dave L
Job Details: 08/24/2023
Customer states that unit will not complete cycles leaving items wet. Found out of balance error. Rotor set screw slightly loose. Verified clutch slider was in good condition and reseated rotor set screw. Customer to monitor
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Rochester, NY 14624
Dave L
Job Details: 08/24/2023
Replaced fresh food left side gasket and rechecked temps. Testing ok.
We serviced a
KENMORE WASHER
Model ="110.25132411"
Near Penfield, NY 14526
Jeremy
Job Details: 08/24/2023
"Unit not spinning. Basket hub and gearcase spines stripped. Needs gearcase, basket hub and wash plate. Customer opting out of repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Rochester, NY 14624
Dave L
Job Details: 08/24/2023
"Control is not sending voltage to defrost heater. Ordering control ; ordrng 1 W11546609 (Control), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ1
Near Rochester, NY 14618
Jeremy
Job Details: 08/24/2023
"Preheated oven to 350 with no issues. Then heated to 400 and maintained temp with no issue. Possible unit is going into lockout for failure to ignite, unable to deduce at this time. Unit appears to be operating as expected. Customer to monitor. If problem persists preorder bake ignitor WP9758079 and burner WP9758078.; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Rochester, NY 14618
Jeremy
Job Details: 08/24/2023
"Unit has stuck key error code, UI acting erratically. Unit making excessive grinding noise during agitation. Unable to remove rotor to inspect slider. Ordering gearcase, rotor, slider, stator, clutch, suspension and UI.; ordrng 1 W11393685 (Gearcase) and 1 W10754448 (CLUTCH) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W11130359 (Suspension) and 1 W11135391 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rochester, NY 14615
Dave L
Job Details: 08/24/2023
"Washer continues to restart after cycle completes suspecting encoder ordering control and encoder; rqstng P&A on 1 W11481116 (Encoder) and 1 W11513246 (Control), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Rochester, NY 14616
Dave L
Job Details: 08/24/2023
Cabinet corners are missing paint due to cooling with metal rack in place. Coated areas of missing paint.
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Rochester, NY 14626
Dave L
Job Details: 08/24/2023
Replaced damaged agitator.
We serviced a
GE WASHER
Model GFW550SPN0DG
Near Pittsford, NY 14534
Jeremy
Job Details: 08/24/2023
Unit stops shortly after motor turns on. Found motor is shorted. Found there is voltage from motor housing to ground. Needs motor.; rqstng P&A on 1 WH03X29524 (Motor)
We serviced a
AMANA REFRIGERATOR
Model AZF33X160W01
Near Rochester, NY 14612
Dave L
Job Details: 08/24/2023
Freezer emitting a buzzing noise. Found ice build up on inlet of evaporator indicating a slow refrigerant leak. Quoted for evaporator. Customer declined
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Salina, NY 13088
Chuck G
Job Details: 08/24/2023
"Customer stated that unit is leaking into the fresh food compartment. After inspection the unit i discovered ice in the return vent, i removed evap and steamed out ice from the vents and cleared drain and drain tub of debris. Unit tested good"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rochester, NY 14623
Jeremy
Job Details: 08/24/2023
Stem on timer pushed in and knob is cracked. Needs timer and knob.; schdld next appmnt for 8/30 WED !
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Hilton, NY 14468
Dave L
Job Details: 08/24/2023
"Unit is not sensing water level. Found abrasion on pressure hose, and upper and lower harnesses where they are routed near tub. Ordering harness, pump , pressure system and control. ; ordrng 1 W11322903 (Control) and 1 W11458345 (Pump) and 1 W11316246 (Pressure switch) and 1 W11456953 (Pressure hose) and 1 W11550159 (Harness) and 1 W11316252 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Syracuse, NY 13212
Chuck G
Job Details: 08/24/2023
"Customer stated that she is getting warm water dispensing-Water starts out warm gets cold. I explained to the customer how the water reservoir works, where it is located and it is normal operation. Unit tested good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Cicero, NY 13039
Chuck G
Job Details: 08/24/2023
Replaced inlet valve and control. The issue was still the same. Water supply tested good. Error codes F6E2-inlet valve electrical problem and F4E3-wash motor failure. Reordering sump assembly W11613480 and wire harness W11515202 ; ordrng 1 W11515202 (Harness) and 1 W11613480 (Sump assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cicero, NY 13039
Chuck G
Job Details: 08/24/2023
"Customer stated that unit is flashing, will not start a cycle. Error code F8E4-Float switch. I emptied drip pan of soapy water and dried. I ran a diagnostic cycle in which the unit operated as intended. Sump and valve tested good. I noticed excess suds at the end of the cycle which indicates that the water came from the door vent. I started a wash cycle with a tablespoon of olive oil in a cup to get rid and of the suds. I asked customer to let the cycle complete and and explained what had happened. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Brewerton, NY 13029
Chuck G
Job Details: 08/24/2023
I replaced control and encoder. Calibrated unit. Ran a diagnostic cycle in which the unit operated as intended. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baldwinsville, NY 13027
Chuck G
Job Details: 08/24/2023
Customer stated that the ice cream is getting soft. After inspecting the unit i found that the door switch is broken and that the freezer gasket is not sealing. I applied heat to gasket to form. Ordering door switch W11123941; ordrng 1 W11123941 (Door switch)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Baldwinsville, NY 13027
Chuck G
Job Details: 08/24/2023
Replaced timer and knob. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14616
James
Job Details: 08/24/2023
"F8e1low flow. Cold water solenoid cracked and stops flowing water after a few minutes. Replaced valve assembly and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE , used 1 Sh15 from stock"
We serviced a
GE REFRIGERATOR
Model GNE25JYKHFFSY
Near Webster, NY 14580
James
Job Details: 08/24/2023
Mullion is sweating and leaking into freezer. Tested diagnostics. Unit had 13v at 26ohms. No power during normal operation. Called techline. They said mullion is defective and to replace again with humidity sensor in hinge. ; ordrng 1 WR17X25027 (Mullion) and 1 WR55X35345 (Interface)
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Webster, NY 14580
James
Job Details: 08/24/2023
Unit takes too long to dry. Checked vent to outside and replaced gas coils. Tested and burner cycled properly. ; ordrng 1 279834 (Coil) and 1 Sh15
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB10
Near Palmyra, NY 14522
James
Job Details: 08/24/2023
"Unit not cooling. No refrigerant in system. Added access valve and pressurized to 140psi. Unit lost 5psi in 15 minutes. No leaks found. Called techline. 7737172315 unit not repairable. ; dspstn on spec-tagged invntry: 1 W11109499 DRIER- TUBE 1 W11504416 COUPLER BR 8.5X6 , 1 W11504445 COUPLER BR 5X4 , 1 W11504449 COUPLER , and 1 W11582579 COMPRESSOR"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Walworth, NY 14568
James
Job Details: 08/24/2023
Unit not defrosting. Heater functions in diagnostics. Sp for control board. Ordering control. Left parts. ; ordrng 1 W11546609 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB05
Near East Rochester, NY 14445
James
Job Details: 08/24/2023
Freezer at3 degrees. Ff at 28 degrees. Fan and damper functions properly. Called techline Sr7737096422. They said to test thermistor and if its in spec to replace control. ; ordrng 1 W11606656 (Control) and 1 W10280385 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14613
Dave L
Job Details: 08/22/2023
Replaced latch due to broken reed switch. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Rochester, NY 14607
Andres V
Job Details: 08/22/2023
Drain was clogged causing water to overflow and go into fresh food section. Cleared out all Ice and drain plug. Water now draining correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
James
Job Details: 08/22/2023
Ff evap frozen again. Diagnostics passed. Called techline. Sr7737153619 they said unit is non repairable due to all parts that were changed previously. Need to contact extended warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFI2569VEQ1
Near Penfield, NY 14526
James
Job Details: 08/22/2023
Door seals falling apart. Sc and sh paid on range. ; ordrng 2 W11396037 (Gasket)s
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS4
Near Rochester, NY 14607
Andres V
Job Details: 08/22/2023
Installed new control panel and tested it. Unit is responding to commands.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Rochester, NY 14620
Andres V
Job Details: 08/22/2023
"Unit was locked and customer could not get it to start. Showed customer how to unlock, start and switch cycles."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Rochester, NY 14613
Dave L
Job Details: 08/22/2023
Replaced strike and adjusted hinge due to door not closing. Tests ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rochester, NY 14619
Andres V
Job Details: 08/22/2023
Unit had frost build up around the evap fan. I cleared all the ice around fan and then sealed around the air tower in the fresh food section to prevent air entering freezer.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Rochester, NY 14606
Dave L
Job Details: 08/22/2023
Moisture sensor will not communicate properly with the control. Verified harness and connections. Ordering control and sensor harness. ; ordrng 1 WPW10298258 (Sensor harness) and 1 W11565020 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14605
Andres V
Job Details: 08/22/2023
"Replaced the idler pulley and rollers. Tested unit, unit no longer makes noise. ; dspstn on spec-tagged invntry: 1 WP691366 PULLEY-IDLER , used 1 349241t (Rollers) from stock"
We serviced a
WHIRLPOOL DISPOSER
Model WG1202PH1
Near Rochester, NY 14625
James
Job Details: 08/22/2023
New construction. Disposal making grinding noses. Replaced disposal and tested. Found no leaks.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Rochester, NY 14605
Andres V
Job Details: 08/22/2023
Readjusted gasket so sits in crevice and does not come off. ; dspstn on spec-tagged invntry: 1 W10838574 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Spencerport, NY 14559
Dave L
Job Details: 08/22/2023
Replaced filter housing that wasnt sealing against water filter. Customer to monitor.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Spencerport, NY 14559
Dave L
Job Details: 08/22/2023
Console does not respond intermittently. Ordering console; ordrng 1 W11351728 (Console)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS21
Near Spencerport, NY 14559
Dave L
Job Details: 08/22/2023
End of electrical whip was making contact With the case. Shortened whip to remove damage section of wire. Unit testing OK.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Rochester, NY 14604
James
Job Details: 08/22/2023
"Door came off while opening. Reinstalled door and tested. Unit functions properly. ; (created new UIS, deleted prior attachment to UisID 82594)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Brockport, NY 14420
Dave L
Job Details: 08/22/2023
Replaced open heating element. Cleared heating error in diagnostics and tested. Tests ok; used 1 Sh (Sh) from stock
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Clay, NY 13090
Chuck G
Job Details: 08/22/2023
Customer stated that unit is making a sound. I inspected unit - dryer repair kit tested bad. Replaced kit 4392065. Unit tested good ; used 1 4392065 (Dryer repair kit) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Baldwinsville, NY 13027
Chuck G
Job Details: 08/22/2023
"Customer stated that the unit is not dispensing. No codes, i ran a diagnostic cycle in which the dispenser tested bad. Replaced dispenser. Unit tested good"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Hannibal, NY 13074
Chuck G
Job Details: 08/22/2023
"Customer stated that unit is not spinning out a load of laundry. Error code F7E1-basket speed fault. Gearcase is causing the hub to go bad. Ordering gearcase W11454734, hub W10528947, Washplate W10902814, belt W11239857 and cam W10721967; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washplate) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Oswego, NY 13126
Chuck G
Job Details: 08/22/2023
Customer stated that unit will not start a cycle. Error codes F5E3 LID UNLOCK FAULT and F5E2 LID LOCK FAULT. Lid lock tested bad. Ordering lid lock W11307244; rqstng P&A on 1 W11307244 (Lid lock)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Oswego, NY 13126
Chuck G
Job Details: 08/22/2023
Customer stated that lid is not locking. Error codes F5E2LID LOCK FAULT. Lid lock tested bad. Replaced lid lock W11307244. Calibrated unit. Ran a diagnostic cycle in which the unit operated as intended. Unit tested good ; used 1 W11307244 (Lid lock) from stock
We serviced a
GE DRYER
Model GTD42EASJWW
Near Mexico, NY 13114
Chuck G
Job Details: 08/22/2023
Customer stated that light is not working and that the door seems loose. After inspecting the unit i found that bulb had blown and that the top door hinge was loose causing door to sag-tightened screws on hinge using loctite. I explained to the customer that the bulb would not be covered under warranty. Unit tested good
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW4
Near Central Square, NY 13036
Chuck G
Job Details: 08/22/2023
"Customer stated that they found water under the deli drawers and leaked onto the floor. After inspecting the unit i found no evidence of water inside the fresh food compartment, no parts inside fresh food can cause that issue. I inspected the freezer compartment and drain is clear of debris, drain tubs are clear of debris. I did find that the left screw holding the freezer door track was backed out, i reinstalled the screw. Unit tested good"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Central Square, NY 13036
Chuck G
Job Details: 08/22/2023
"Replaced gearcase, motor and rotor. Calibrated unit. Ran a diagnostic cycle in which the unit did regenerate the F7E9. ordering control W11614514 and lower harness W11568984.; ordrng 1 W11614514 (Control) and 1 W11568984 (Lower harness)"
We serviced a
GE REFRIGERATOR
Model GDE21ESKJRSS
Near West Henrietta, NY 14586
Jeremy
Job Details: 08/22/2023
"Replaced fill valve, and tested icemaker. Icemaker now filling with water."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near West Henrietta, NY 14586
Jeremy
Job Details: 08/22/2023
Washer shaking excessively even when empty. Found that suspension is faulty. Ordering suspension.; ordrng 1 W11400156 (SUSPENSION)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 08/22/2023
Replaced upper rack rollers and missing tub nuts for leaking. Unit checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pittsford, NY 14534
Jeremy
Job Details: 08/22/2023
"Replaced gearcase and slider for leaking oil and excessive noise. Calibrated and tested unit, tested good.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Fairport, NY 14450
Jeremy
Job Details: 08/22/2023
Customer complaint broiler not working. Found that customer is leaving door open after turning on broil causing it to shut off. Explained that door needs to be left closed. Unit operating as expected.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Farmington, NY 14425
Jeremy
Job Details: 08/22/2023
"Replaced all ordered parts for excessive noise. Calibrated and tested, tested good.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Canandaigua, NY 14424
Jeremy
Job Details: 08/22/2023
"Unit has been damaged from flooding. Entire base and all components and pipes are completely caked in mud, see attached photos. Motor is completely seized, wiring is damaged, mud is inside blower."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Canandaigua, NY 14424
Jeremy
Job Details: 08/22/2023
"Unit not cooling both sections. Freezer is 40 degrees and fresh food is room temperature. Ran test 40, three way valve moves but compressor never turns on. All fans operate in diagnostics. Sealed system problem, ordering sealed system.; ordrng 1 W11565768 (Evaporator) and 2 W11506620 (8NK AL)s and 1 W11578031 (Compressor) and 1 W11504431 (7/5) and 1 W11504415 (8.5/8) and 1 W11506621 (6NK) and 1 W11506635 (Charging tube) and 1 W11109499 (Drier) and 1 W11504445 (5/4) and 1 W11506623 (5NK) and 1 W11567406 (Fresh food evap) and 1 W11504450 (4/1.8) and 1 W11506619 (8NK) and 1 W11567409 (Orion Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Webster, NY 14580
James
Job Details: 08/22/2023
5 year warranty sealed system. Compressor locked. Need compressor and drier. ; ordrng 1 W11635510 (Compressor) and 1 W11504448 (5*1.8) and 1 W11506620 (8*8) and 1 W11504433 (6*4) and 1 W11504415 (8.5) and 1 W11504431 (5*7) and 2 W11506623 (5mm)s and 1 Lokprep and 1 W11109499 (Drier)
We serviced a
WHIRLPOOL DRYER
Model MGDB766FW0
Near Webster, NY 14580
James
Job Details: 08/22/2023
Called techline sr7737147572. They said to check venting and drum seals. Ran steam refresh and water leaking out of cabinet after 15 minutes. Removed water to dryer. Need drum. Customer is to monitor. ; ordrng 1 W10899578 (Drum)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14612
James
Job Details: 08/22/2023
Replaced panel and tested. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Rochester, NY 14613
Andres V
Job Details: 08/22/2023
I was going to replace the gasket but I was able to get new one to sit in crevice and new one was smushed together and would leave gaps on unit.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Rochester, NY 14626
Dave L
Job Details: 08/22/2023
Customer is experiencing an intermittent leak and longer than normal spin cycle. Found small leak at the hot water supply valve packing at the customers utility sink. Also found a significant amount of suds present in the wash while testing. The suds will cause the washer to drain longer than normal and will need to be cleaned by running at least two clean washer cycles. Checked unit for visible signs of leaks elsewhere. Removed and reseated bellow . Customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Rochester, NY 14616
Dave L
Job Details: 08/22/2023
Freezer light operates intermittently. Found spade on switch bent over in connector. Reseated switch. Tested with bulb tests ok
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ05
Near Rochester, NY 14621
Andres V
Job Details: 08/22/2023
"Installed new air tower, diffuser and thermistor. Customer is to monitor temp."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rochester, NY 14617
Dave L
Job Details: 08/22/2023
Removed clog from drain pump assembly. Tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Irondequoit, NY 14622
Andres V
Job Details: 08/22/2023
Found gap on bottom left side of fresh food door. Used heat gun to help gasket seal better.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Geneseo, NY 14454
Jeremy
Job Details: 08/22/2023
"Ran 2 complete diagnostic cycles, GFCI did not trip. Unit shares an outlet with garbage disposal which has an external switch plugged into it, see photos. Dishwasher is operating as expected. Advised customer to have outlet replaced to eliminate that as a possibility."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Irondequoit, NY 14609
Andres V
Job Details: 08/22/2023
Installed new damper assembly. Informed customer to wait 48 hrs before putting her medicine back in just to make sure temps are not dropping
We serviced a
GE REFRIGERATOR
Model GTS22KGNBRBB
Near Webster, NY 14580
James
Job Details: 08/22/2023
"Replaced compressor parts and repaired condenser. Pressure tested to 150psi. unit began cooling after repair. Customer is to monitor for 24 hours. ; dspstn on spec-tagged invntry: 1 WR97X10021 COUPLER 1 WR97X10033 COUPLER , and 1 WR97X25268 COUPLER"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Spencerport, NY 14559
Dave L
Job Details: 08/17/2023
Replaced front panel due to dent. Tests ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Irondequoit, NY 14609
James
Job Details: 08/17/2023
Door not sealing due to screws backing out of rails. Installed loktite to screws and tightened them. Door closes properly.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rochester, NY 14621
James
Job Details: 08/17/2023
Control shuts off when lid locks. Complaint of water on floor after cycle. Reseated connections on control and tightened water lines. Calibrated and tested. Found no leaks. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fairport, NY 14450
Andres V
Job Details: 08/17/2023
"Replaced back left light with new updated light that caused other lights to go. Ordering new style to prevent lights from going out again. Water valve has a hairline crack causing leak. ; ordrng 1 W11601310 (Module) and 1 W10865826 (Water valve) and 1 WPW10577369 (Back cover), used 1 W11601310 (Module) from stock"
We serviced a
MAYTAG COOKTOP
Model MER8800FZ5
Near Farmington, NY 14425
Jeremy
Job Details: 08/17/2023
Customer concerned about mark on cooktop. Found that it was burned on food. Showed customer how to remove burned on food from cooktop and explained how to clean and polish cooktop.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Pittsford, NY 14534
Jeremy
Job Details: 08/17/2023
"Unit is not draining correctly due to the way drain is run, causing cycles to not complete. Drain hose goes down below the floor and is coupled to a black rubber hose with half inch copper tubing that goes back up through floor into cabinet where it connects to garbage disposal, see attached photos. Covered installation requirements with customer using printed instruction manual. Installation needs to be corrected for unit to operate properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Syracuse, NY 13204
Chuck G
Job Details: 08/17/2023
"Customer stated that unit is not cooling. After inspecting unit i found a pitched wire at the door going to UI that was making the UI inoperable, (found no breaks in the wire) i removed hinge then re-ran wire correctly. UI started to work. Compressor drawing .85 amps, discharge line warm, evaporator has a frost pattern. Unit tested good"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Hilton, NY 14468
Dave L
Job Details: 08/17/2023
Ordered parts needed to complete repair. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W10902814 (Wash plate)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rochester, NY 14621
James
Job Details: 08/17/2023
"Unit stuck on sensing then cycle ends. No errors. Unit not agitating. Replaced capacitor and actuator. Calibrated and tested. Left valve. ; used 1 Wpw10006355 (Actuator), and 1 W11428524 (Capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Penfield, NY 14526
Andres V
Job Details: 08/17/2023
Installed new gasket. Tested unit on a normal cycle. Unit is working properly. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Syracuse, NY 13210
Chuck G
Job Details: 08/17/2023
Customer stated that ice tastes like metal. I did verify the issue and after inspecting the unit i found that the cause is the metal braided supply line going to the unit is the cause. I suggested to the customer to have the supply line replaced with a plastic or copper water line. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Syracuse, NY 13206
Chuck G
Job Details: 08/17/2023
Upon entering the home the customer informed that she has an extended warranty through Lowes. I explained to her that she has to contact the warranty company so the call gets dispatched correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Syracuse, NY 13208
Chuck G
Job Details: 08/17/2023
"Unit displaying an error code. Error codes F7E1-tach missing and F7E7-motor unable to reach target RPM. After inspecting unit i found that the belt had slipped off the pulley because of debris that somehow got into the belt guard. Removed debris, reinstalled belt. Calibrated unit. Ran a diagnostic cycle in which the unit operated as intended. Unit tested good"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Salina, NY 13088
Chuck G
Job Details: 08/17/2023
Customer is concerned about the unit having condensation on the exterior left side and top front. After inspecting the unit i discovered that the gaskets tested good. Condensation is due to the unit being in a humid basement. I explained to the customer that is would be considered normal due to the environment that its in. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Salina, NY 13088
Chuck G
Job Details: 08/17/2023
"Customer stated that top crisper bin wont slide, water is freezing on the top shelf and ice randomly drops onto the floor. After inspecting unit i found crisper drawer, pan holder, and air diffuser all tested bad. Crisper W11162443, pan holder W11368751, air diffuser W11645127; ordrng 1 W11162443 (Pan crisper) and 1 W11368751 (Pan holder) and 1 W11645127 (Air diffuser)"
We serviced a
MAYTAG OVEN
Model MER8800FZ0
Near Clay, NY 13090
Chuck G
Job Details: 08/17/2023
Customer stated that they heard a pop while running a bake cycle. Temp sensor tested good. Bake element and control tested bad. Quoted customer for the repair but they declined the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Rochester, NY 14607
Andres V
Job Details: 08/17/2023
Installed new heating element and spray arm. Tested unit out unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Irondequoit, NY 14617
James
Job Details: 08/17/2023
Unit not heating. F7E1 error. Cleared errors and tested. Heater functions in diagnostics. Customer is to monitor.
We serviced a
KITCHENAID OVEN
Model KODE500EBS00
Near Syracuse, NY 13212
Chuck G
Job Details: 08/17/2023
Replaced lower oven thermostat. Unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near West Henrietta, NY 14586
Dave F
Job Details: 08/17/2023
Tenant needed to reschedule. Apartment complex owns the unit ; dspstn on spec-tagged invntry: 1 WP3389441 CATCH
We serviced a
WHIRLPOOL DISHWASHER
Model 665.15829000
Near Lima, NY 14485
Jeremy
Job Details: 08/17/2023
Customer complaint unit is leaking. Ran unit and was unable to see any leaking. Customer to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Rochester, NY 14621
Dave F
Job Details: 08/17/2023
Asked customer said no parts were sent. Found defrost drain frozen . Defrosted and installed wire to go in drain . Unit tested good
We serviced a
GE REFRIGERATOR
Model GNE25JYKHFFSY
Near Webster, NY 14580
James
Job Details: 08/17/2023
Mullion dripping onto gasket. Found jumper wire disconnected in top of door. Reconnected and verified power to mullion.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lima, NY 14485
Jeremy
Job Details: 08/17/2023
"Unit not draining. Found loose wire connection on pump. Repaired wiring, unit tested good."