We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Penfield, NY 14526
Andres
Job Details: 06/23/2022
Customer stated unit ice production was slow and water dispenser also very slow. Diagnosed unit checked water pressure coming out to unit which was good. Asked customer if she's replaced filter recently and she says she has not. Reccomended customer replaced filter.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Webster, NY 14580
Andres
Job Details: 06/23/2022
Customer stated unit was not washing. Diagnosed unit and found that unit starts but pump does not recirculate water. pump is getting 120v but not coming on. Unit needs a new pump.; ordrng 1 W11085683 (Sump and pump)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Webster, NY 14580
Andres
Job Details: 06/23/2022
Customer stated unit would start then shut off. Diagnosed unit and found that everytime you hit start it trips the breaker. I checked all grounds and connections but did not see anything. Customer is to get electrician out to check out breaker box.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ01
Near Webster, NY 14580
James
Job Details: 06/23/2022
"Unit not defrosting in freezer. Tested heater in diagnostics. Need jazz board. Replaced control and defrosted evap. One year warranty on repair. ; ordrng 1 WPW10637328 (Control), dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL , used 1 Sh15 from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rush, NY 14543
Jeremy
Job Details: 06/23/2022
"Replaced gearcase, cam, belt, washplate and screw, and motor for excessive noise. Unit checks good.; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Webster, NY 14580
James
Job Details: 06/23/2022
Replaced tub heater and insulation. Tested unit fot leaks then installed under counter. ; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Ontario, NY 14519
James
Job Details: 06/23/2022
Unit leaking due to frozen ff drain. Replaced drain tube and defrosted drain. Dumped about 16oz of water down drain pan and it drained properly. Suspect drain tibe inside liner is warped and is prone to restrictions. Atec warranty. If problem persists call techline for damaged liner.
We serviced a
JENN AIR OVEN
Model JJW9827DDP
Near Rochester, NY 14625
Andres
Job Details: 06/23/2022
Customer stated top oven was not getting to temp. Diagnosed unit and found that door switch was not working properly. put unit into diagnostic mode and looked for error codes. Found error code for oven temp. Unit needs a new board but board is no longer made. Sr 7733950148
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW0
Near Ontario, NY 14519
James
Job Details: 06/23/2022
Customer wanted drain filter cleaned. Cleaned filter and weep holes. Tested diagnostics cycle successfully.
We serviced a
JENN AIR RANGE
Model JGCP636ADP
Near Rochester, NY 14625
Andres
Job Details: 06/23/2022
Customer stated front left burner is not always coming on. Diagnosed unit and found burner to be causing issue. Burner is screwed in but screws are rusted out and can't get one off. Informed customer of situation and told them I can't do much without getting screw out.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Penfield, NY 14526
James
Job Details: 06/23/2022
Part comes in incorrect color. Need parts research. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Clifton Springs, NY 14432
Dave F
Job Details: 06/23/2022
replaced control and Ui . Calibrated unit and ran auto diagnostics. Unit not draining fast . Found a clogged near drain pump . Removed clog . Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Phelps, NY 14532
Dave F
Job Details: 06/23/2022
Freezer floor is building with ice found drain tube plugged . Cleared tube and defrost drain . Unit tested good . Unit needs to be leveled better as it leans to the left a bit . Water could be pooling during defrost cycle .
We serviced a
WHIRLPOOL RANGE
Model GY397LXUS03
Near Victor, NY 14564
Dave F
Job Details: 06/23/2022
Replaced main control and membrane for buttons . Tested unit . Tested good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 06/23/2022
Customer stated unit would not spin. Checked and found splines on basket hub completely worn and splines on gearcase with significant wear. Unit needs a gearcase for permanent repair. Customer elected to replace just the hub for temporary solution.; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Rochester, NY 14619
Dave L
Job Details: 06/23/2022
Found frosted air returns. Defrosted air returns. Unit testing ok.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Rochester, NY 14610
Dave L
Job Details: 06/23/2022
Pre ordered lid; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14605
Dave L
Job Details: 06/23/2022
Found frozen air returns. Found gap in ff liner due to unit leaning to the left. The floor will need to be shimmed on the left side to close gap. Customer will shim. Defrosted air returns.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Rochester, NY 14609
Dave L
Job Details: 06/23/2022
Hub is stripped and agitator is seized. ; rqstng P&A on 1 W10752283 (Agitator) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Rochester, NY 14606
Dave L
Job Details: 06/23/2022
Control has failed and is sending voltage to light all the time. Quoted for light and control w11552018 8206232a 398.03 customer was not ready to proceed eat this time. ; dspstn on spec-tagged invntry: 2 8206232A BULB
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Riga, NY 14428
Dave L
Job Details: 06/23/2022
Found fresh food evaporator frosted over. Frost kit already installed. Drain pan is straight and defrost drain is clear. Replaced fan and harness. Power cycled unit to reset ice maker error codes ; used 1 W11033168 (Fan harness) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Spencerport, NY 14559
Dave L
Job Details: 06/23/2022
Replaced bent fresh food shelving
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Farmington, NY 14425
Dave F
Job Details: 06/22/2022
Unit has no refrigerant.discharge line is cold . Ordering all parts needed .; ordrng 1 W11580057 (Compressor) and 2 W11506619 (8nk)s and 4 W11574641 (4.5 /7)s and 1 W11109499 (Drier) and 1 W11504445 (5/4) and 2 W11504447 (5/1.8)s and 1 W11578004 (Evaporator) and 2 W11504450 (4/1.8)s and 2 W11506624 (4nk)s and 1 R600kit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near North Chili, NY 14514
Dave L
Job Details: 06/22/2022
Ice maker tray is broken. Replaced ice maker. Unit cycled and filled in diagnostics. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Pittsford, NY 14534
Dave F
Job Details: 06/22/2022
Freshfood evap is frosted up checked thermistor is reading 75 degrees under ice . Fan is not working . Turned defrost heater on it is not turning on thats due to the thermistor reading so high . Ordering updated control and evap cover . W11450890 service pointer ; ordrng 1 W11533213 (UI main control) and 1 W11395558 (Evap cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rochester, NY 14623
Dave L
Job Details: 06/22/2022
Heater Bushing W11537778 - SP W11540964 - Special Project S17304; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT
We serviced a
MAYTAG DRYER
Model MGBB835DW4
Near North Chili, NY 14514
Dave L
Job Details: 06/22/2022
Unit is loud due to a worn idler. Installed repair kit. Unit tested ok. ; used 1 4392067 (REPAIR KIT) from stock
We serviced a
GE REFRIGERATOR
Model TFX22PRXFWW
Near Rochester, NY 14624
Dave L
Job Details: 06/22/2022
Customer is experiencing fresh food temps in the low 50s. Removed evaporator cover. Found a diminishing frost pattern at top of coil and ice build up at the evaporator inlet. Upper part of evaporator is warm causing incomplete defrosting of the lower section. This is a sealed system issue. Quoted for low side. Customer declined the repair. ; ordrng 1 WR87X28949 (Low side assembly) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Penfield, NY 14526
Andres
Job Details: 06/22/2022
Customer stated unit was making clicking noise. Diagnosed unit and heard noise but could not find where it was coming from. Looked for any service pointer and did find one for this which stated to move dryer at a 45 degree angle. Followed videos instructions and aligned dryer.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS5
Near Rochester, NY 14618
Andres
Job Details: 06/22/2022
"Customer stated unit was leaking. Diagnosed unit but could not get it to duplicate issue. I ran a normal cycle for 20 min and watched it but their was no leaks, I did noticed that unit had alot of suds. Checked jet dry level and found it to be turned up to 4. Turned jet dry level down to 2 and explained to customer that to much jet dry can cause suds which causes leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Pittsford, NY 14534
Dave F
Job Details: 06/22/2022
Replaced condenser fan motor . Fan is now running . Cleared drain tube and refrigerator is now leaking . Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rochester, NY 14618
Andres
Job Details: 06/22/2022
Customer stated unit was not making ice. Diagnosed unit and found that ice maker is not cycling. When I arrived ice maker was stuck mid cycle and would not move. Unit needs new ice maker.; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB1
Near Webster, NY 14580
James
Job Details: 06/22/2022
Replaced tub and inspected. Couldn't hook unit to faucet. Tested by filling tub and running diagnostics. Customer is to monitor.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14620
Andres
Job Details: 06/22/2022
Customer stated unit was heating but not drying clothes. Diagnosed unit and found that it was clogged with lint and not letting the air flow through properly. Cleaned it out and tested it unit is working properly now.
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW00
Near Rochester, NY 14620
Andres
Job Details: 06/22/2022
Customer stated unit was leaking. Diagnosed unit and found that the hinge broke and door is not closing properly. Unit needs a new hinge.; ordrng 1 WP8183202 (Hinge)
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near Rochester, NY 14626
Dave L
Job Details: 06/22/2022
Replaced leaking gear case. Unit tested and calibrated ok.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Webster, NY 14580
James
Job Details: 06/22/2022
One of the burner valves are stuck. Need manifold. Part under 5 year warranty. ; ordrng 1 W10907218 (Manifold) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Fairport, NY 14450
Dave F
Job Details: 06/22/2022
Customer has extended warranty unit came in under manufacture warranty unit is out of that warranty . Ice maker is getting stuck and needs to be replaced . Part number is W11284458 for new ice maker . Collected service call and customer will contact extended warranty. ; rqstng P&A on 1 W11284458 (icemaker)
We serviced a
GE DISHWASHER
Model GDF630PGM0BB
Near Webster, NY 14580
James
Job Details: 06/22/2022
Replaced ui and still no response. Need control. reinstalled original userr interface. ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Webster, NY 14580
James
Job Details: 06/22/2022
Unit under baking. Found broiler works bake element melted. Need element. Paid in full. ; ordrng 1 W10779716 (Bake element) and 1 Sh15
We serviced a
WHIRLPOOL FREEZER
Model MRT118FFFE08
Near Ontario, NY 14519
James
Job Details: 06/22/2022
Frost came back on top edge of freezer gasket looks ok but air is getting in. ; ordrng 1 W11229610 (Gasket) and 1 WP482338 (Silicone) and 1 WPW10612925 (Badge)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Rochester, NY 14607
Andres
Job Details: 06/22/2022
Could not duplicate issue. Tested unit for about 10min and unit was running properly. I checked for any stored error codes but unit did not have any. Advised that if user has a smaller load of clothes to run it on a timed dry instead of a sensor cycle. If they're drying a smaller load the clothes won't hit the sensor and the unit will think the clothes are dry.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Rochester, NY
Andres
Job Details: 06/22/2022
Customer stated unit was not drying. Diagnosed unit and found reservoir was full of water activating float switch and causing compressor not to run. Checked error codes did not find any. Emptied reservoir and ran unit again. Unit was heating. Called whirlpool because I was unsure of this unit and how it fully worked. Sr 7733940382
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Penfield, NY 14526
James
Job Details: 06/22/2022
Replaced control and tested defrost in diagnostics. One year warranty on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Cicero, NY 13039
Chuck
Job Details: 06/22/2022
"No water in tray, Ran test 45 and still no water. I then ran test 19 to turn heater on and retried test 45 in which the ice tray filled. I then power cycled the unit. I asked the customer to monitor the ice production. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Baldwinsville, NY 13027
Chuck
Job Details: 06/22/2022
Customer stated that the unit had a F7E1 error code. Error code F7E1- tachometer missing. After inspecting unit i discovered that the belt had slipped off the pulley. I reattached belt and tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Syracuse, NY 13206
Chuck
Job Details: 06/22/2022
"Unit not draining. Error code F9E1-long drain. Found that a wire was broken going to the drain pump, repaired wire. Ran a diagnostic test in which the unit operated normally. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Syracuse, NY 13205
Chuck
Job Details: 06/22/2022
Unit has no lights. All connections tested good and modules tested good. Led board tested bad. Unit needs the LED board W10830288. Customer needs time to think about repair and will contact us if they want to move forward with repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near East Rochester, NY 14445
Dave F
Job Details: 06/22/2022
Replaced freezer door . Heated gaskets on freshfood and freezer door to make sure they are sealing . Tested water dispenser and ice maker . Tested good . Ice container is not seating right in the door found defect on ice container. Ordering new one W11347840 direct ship to customer ; ordrng 1 W11347840 (Ice container ( direct ship ))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Irondequoit, NY 14609
Andres
Job Details: 06/22/2022
Customer stated unit was not cooling. Diagnosed unit and found compressor to be seized. Relay tries to start compressor but it does not start. Called whirlpool to have this noted. Sr 7733938821; ordrng 1 W11370574 (Compressor) and 1 W10913906 (Process tube) and 2 W11504415 (Lok ring)s and 2 W11504430 (Lok ring)s and 2 W11504447 (Lok ring)s and 1 W11506619 (Lok ring) and 1 W11504431 (Lok ring) and 1 W11504415 (Lok ring)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Irondequoit, NY 14617
James
Job Details: 06/22/2022
Replaced manifold and tested. No signs of leaks. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Rochester, NY 14622
Dave L
Job Details: 06/22/2022
"Found significant leak leaking on water supply line. Causing the water on the floor. Replaced drier and recharged system due to excessive suction line frosting. Air conditioning leaked under floor into machine compartment preventing condensation from drying normally. Frosting improved after repair. ; dspstn on spec-tagged invntry: 1 W11504436 COUPLER AL BR 6X1.8 1 W11504445 COUPLER BR 5X4 , and 1 WPW10143759 DRIER-UV DYE"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Hilton, NY 14468
Dave L
Job Details: 06/22/2022
Replaced lower and upper spray arms. Tested ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Naples, NY 14512
Jeremy
Job Details: 06/22/2022
"Found F8E1 error code for fill valve electrical problem. Ran diagnostic cycle and all functions run as expected. When running on normal cycle, unit will not fill and begin flashing error code. Ordering control and fill valve.; ordrng 1 W11462460 (Control) and 1 W11434044 (Fill Valve)"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 06/22/2022
Checked and found unit has F1E2 error. Ran diagnostic cycle all functions check good. Cleared error and checked drain pump filter for restrictions. Unit operating as expected. If problem persists will need ACU.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Henrietta, NY 14467
Jeremy
Job Details: 06/22/2022
"Customer stated unit is leaking. Ran washer through diagnostic cycle, no leaks found. Ran washer through regular cycle, unable to find a leak. Customer will monitor."
We serviced a
JENN AIR REFRIGERATOR
Model JFI2089AES
Near Rochester, NY 14623
Dave F
Job Details: 06/22/2022
Water dripping from dispenser. Air in the line is causing that reseated connections and it is no longer dripping . Unit tested good .
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fairport, NY 14450
Jeremy
Job Details: 06/22/2022
Customer stated door is sticking when opening after wash cycle. Found wire harness housing sticking to inner door coating causing noise to happen. Rerouted harness to avoid sticking to inner door.
We serviced a
WHIRLPOOL DRYER
Model WED9400SW2
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 06/22/2022
"Unit not heating, element tested open. Ordering element.; ordrng 1 WP8544771 (Element) and 1 Sh15 (Shipping)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Farmington, NY 14425
Jeremy
Job Details: 06/22/2022
Customer stated trim is separating from door. Unit is outside of 30 day cosmetic warranty. Would need to order outer door panel.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canandaigua, NY 14424
Jeremy
Job Details: 06/22/2022
Replaced upper rack adjusters for broken wheel. Unit checks good.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Bloomfield, NY 14469
Jeremy
Job Details: 06/22/2022
"Replaced control for not sending voltage to fill valve. Ran calibration, unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB00
Near Rochester, NY 14612
James
Job Details: 06/22/2022
Replaced control and unit began cooling once plugged in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Rochester, NY 14612
James
Job Details: 06/22/2022
"Unit not making ice. Water not working. Icemaker stuck. Freezer led dead. Ff led flickering. Need parts. ; rqstng P&A on 1 WPW10300022 (Icemaker), ordrng 1 WPW10179146 (Valve), rqstng P&A on 1 WPW10515057 (Light) and 1 WPW10515058 (Light)"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Waterloo, NY 13165
Chuck
Job Details: 06/22/2022
"Customer stated that drum is not spinning. The motor Pulley broke cause the idler to break and damage the belt. Ordering Pulley WP8066184, belt 341241 and idler WP691366; ordrng 1 WP8066184 (Pully) and 1 341241 (Belt) and 1 WP691366 (Idler)"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Newark, NY 14513
Chuck
Job Details: 06/22/2022
Replaced timer. Unit tested good
We serviced a
KITCHENAID OVEN
Model KEBC101KSS04
Near Fairport, NY 14450
Jeremy
Job Details: 06/21/2022
Customer will call for follow up. Diagnosed as control board failure. Customer will call if she decides to go ahead with repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Rochester, NY 14612
Dave L
Job Details: 06/21/2022
"Replaced sump and right hand adjuster. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 W11085683 SUMP&MOTOR , used 1 W10546503 (Adjuster) from stock"
We serviced a
MAYTAG WASHER
Model MHWZ600TW00
Near Webster, NY 14580
Andres
Job Details: 06/21/2022
"Customer stated unit was leaking from bellwo being torn. Had a bellow with me, replaced it and tested unit. Unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Rochester, NY 14626
Dave L
Job Details: 06/21/2022
Replaced ice maker and upper fresh food led light. Cycled power to clear ice maker error codes. Customer to monitor for ice after 24 hours. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Baldwinsville, NY 13027
Chuck
Job Details: 06/21/2022
"Customer stated that unit is not heating. Error code F1E1-main control fault.Unit is getting the proper voltage. Element , thermostats and thermal fuse tested good. Thermistor tested bad, replaced thermistor after replacing thermistor i discovered that the control Control tested bad, ordering control W11441687. ; ordrng 1 W11441687 (ACU)"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Baldwinsville, NY 13027
Chuck
Job Details: 06/21/2022
"Unit not filling. Error code F8E1-long fill. I ran a diagnostic test cycle in which the unit preformed normally. But when i started a normal cycle the unit would not fill. Water valve tested bad , replaced valve 11165546. Unit tested good ; used 1 W11165546 (Valve) from stock"
We serviced a
WHIRLPOOL OVEN
Model CWE5800ACE
Near Syracuse, NY 13224
Chuck
Job Details: 06/21/2022
Upper oven not heating up. Sensor probe tested bad. Ordering probe 12001656. ; ordrng 1 12001656 (Sensor probe)
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Syracuse, NY 13204
Chuck
Job Details: 06/21/2022
Customer stated that the unit was making a noise while drying. I found debris under the unit causing the unit to rock back and fourth while in use resulting in a squeaking noise. Removed the debris from under the unit and tested the unit and the squeaking was no longer present. Unit tested good
We serviced a
FORD VAN
Model XXXXX
Near Syracuse, NY 13219
Chuck
Job Details: 06/21/2022
Van 222 oil change
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Marcellus, NY 13108
Chuck
Job Details: 06/21/2022
"Customer stated that unit shakes while on second spin durning the normal cycle. no codes, i ran a diagnostic test cycle in which the unit ran normally. I ran a component spin test and i did duplicate the issue. Recalibrated the unit and ran spin again several times in which the problem no longer exists. I explained to the customer about cycle selection and how to load the unit. Unit tested good SR#7733929709"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Auburn, NY 13021
Chuck
Job Details: 06/21/2022
"Replaced capacitor. Ran a diagnostic test cycle and i discovered that the cam and belt needed to be replaced. Replaced Belt W11239857 and Cam W10721967. Ran another diagnostic cycle and the unit tested good . ; used 1 W11239857 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL DRYER
Model NA
Near Webster, NY 14580
Andres
Job Details: 06/21/2022
"Customer called for a vent cleaning, we thought we could do it but I don't have proper equipment. Reffered her to pro tech appliance and let her know we will be refunding the service call for the inconvenience."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Webster, NY 14580
James
Job Details: 06/21/2022
Unit not cooling and water bladder frozen again. Fan is binding and not running. Need fan. Replaced water line and tested. No leaks found. ; ordrng 1 WP2315549 (Fan)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Irondequoit, NY 14609
Andres
Job Details: 06/21/2022
Replaced cooktop on unit. Tested unit made sure burners aligned. This unit is under a 5 year extended warranty.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Rochester, NY 14617
Dave L
Job Details: 06/21/2022
Found unit full of water. 0vac to drain pump. Pump turns on when machine is tilted back. Inspected harness and pump. Found that the rotor bolt was not attached. Large unbalanced load remains in washer. Drain pump began to work once harness was secured and rotor was properly fastened. If issue returns replaced pump and harness. ; dspstn on spec-tagged invntry: 1 W11419171 CONTROL
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rochester, NY 14617
Dave L
Job Details: 06/21/2022
Inspected heater bushings. Updated heater is already installed. ; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT
We serviced a
JENN AIR OVEN
Model JJW2430DS02
Near Ontario, NY 14519
James
Job Details: 06/21/2022
F2e1 constantly. Disconnected ui and applied grease to connection and rebooted. Unit functioning properly. If problem persists replace panel W11236887
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Fairport, NY 14450
James
Job Details: 06/21/2022
Line to condenser came apart at lokring connection. Need to cut off lokring and reattach line. R134a. ; ordrng 2 W11506619 (8 brass)s and 2 W11506620 (8 aluminum)s and 1 W11506635 (Access)
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Fairport, NY 14450
James
Job Details: 06/21/2022
Unit squeaking during cycle. Idler and rh roller worn. Ordering 2 rollers and idler. ; ordrng 1 Sh15 and 2 12001541 (Roller)s and 1 WP6-3700340 (Idler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Penfield, NY 14526
James
Job Details: 06/21/2022
Unit freezing top shelf of ff section and settings not doing anything. Need control box. Part on back order. ; ordrng 1 W11353813 (Control) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS07
Near Victor, NY 14564
Dave F
Job Details: 06/21/2022
"Ice maker isnt cycling on its own . Was able get it to cycle . Unit needs new ice maker . D7824706Q ; ordrng 1 D7824706Q (ice maker) and 1 W11285509 (Bail arm), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP1
Near Victor, NY 14564
Dave F
Job Details: 06/21/2022
Unit has a leak and compressor is running at .4 amps . Quoted customer and they are going to look and think about repair . Explained if we looked for a leak that there would still be labor to do so . Order parts if customer calls in . ; rqstng P&A on 1 W10233960 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (drier) and 1 W11506635 (Access valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Penfield, NY 14526
James
Job Details: 06/21/2022
"S27311 x2 laborUnit has version 6 control, neeed version 7. Ff evap frozen. Thermistors, fan and heater passed.defrosted evap. Need updated evap cover. Sp for parts replacement. ; ordrng 1 W11167902 (Evap cover) and 1 W11333076 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Rochester, NY 14625
James
Job Details: 06/21/2022
Unit 70 degrees in ff section. Ran test 4 and freezer is room temperature. Sealed system leak. Ordering ff evaporator. ; ordrng 1 W11492867 (Evap) and 1 W11506635 (Access) and 2 W11504433 (5\4)s and 2 W11504436 (1.8)s and 2 W11504424 (8)s and 1 W10832994 (Compressor jic) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Rochester, NY 14620
Andres
Job Details: 06/21/2022
"Customer stated unit was not washing. Diagnosed unit and found that motor was getting 120v but not recicurlating water. Installed new motor and sump. Tested unit, dishwasher now working properly. ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYW6
Near Victor, NY 14564
Dave F
Job Details: 06/21/2022
Dishwasher is turning off mid cycle was able to get unit to do it in diagnostics. Found the wires in the power box was loose and would start working when wiggled . Tightened wires . Top rack isnt washing correctly. Found the upper spray arm is plugged and the manifold is broke . Ordering parts ; ordrng 1 W10340504 (arm-spray) and 1 W10323195 (Manifold tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Rochester, NY 14620
Andres
Job Details: 06/21/2022
"Customer stated unit was not cooling properly. Diagnosed unit and found that evaporator fan was not working. I put unit into a diagnostic mode and tested fan, fan is getting 14v DC. Unit needs new fan. Also checked thermistor and noticed that it had a coating on it which can effect how it senses. Also ordering new thermistor.; ordrng 1 WPW10277799 (Thermistor harness) and 1 W10633627 (Fan motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Rochester, NY 14617
Dave L
Job Details: 06/21/2022
Doors were installed crooked and machine in not level. Removed pinched washer from fresh food door that was preventing proper alignment. Shimmer rear left cabinet to align doors properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Rochester, NY 14624
Dave L
Job Details: 06/21/2022
Unit has stopped working about ten days ago. Has been working ok for the last 5 days. Testing ok in diagnostics. Visually inspected heater bushings to verify they were the correct version.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ2
Near Churchville, NY 14428
Andres
Job Details: 06/21/2022
Replaced UI board. Put unit back together and tested it. Panel lit up and responding to commands. Made sure unit was heating as well.
We serviced a
GE DRYER
Model DBXR453ET5WW
Near Rochester, NY 14620
James
Job Details: 06/21/2022
Unit not heating on cottons and timer doesn't advance on auto cycles. Tested timer and have no power to motor on automatic. Need WE04M242 rotary temperature switch. Part nla. ; ordrng 1 WE04M242 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Palmyra, NY 14522
Dave F
Job Details: 06/21/2022
Freezer is 1 degree. Ice maker is not making ice . Cycled ice maker it did cycle but is taking a long time to produce ice . Ordering ice maker ; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Fairport, NY 14450
Dave F
Job Details: 06/21/2022
F6E1 over temp error. Broiler is getting stuck on unit needs new control. Control board part number is W11544349 entitlement Is wrong customer needs updated receipt. Tried to fix with trade care they will call where they bought it and then call customer service. SR 7733931819
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fairport, NY 14450
Dave F
Job Details: 06/21/2022
Freshfood section is warm . Found the freezer evap was frosted up went into diagnostics and the bi metal says it is open and heater is not turning on . Tapped bi metal and it closed and heater turned on . Defrosted unit . Unit needs new bi metal ordering part . ; rqstng P&A on 1 W10482187 (harns-wire)