Near Fairport, NY 14450
Steve
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Ordering water regulator for high pressure that is causing water to not dispense. ; ordrng 1 W10786952 (REGULATOR )
Near Marion, NY 14505
James
Job Details: 01/28/2021
DISHWASHER MAYTAG MDB4949SHZ1 "Replaced control, gasket, and owi. Tested diagnostics cycle and found no leaks."
Near Rochester, NY 14626
Tanner
Job Details: 01/28/2021
FIREPLACE ALLEN ROTH F12-B-031-071A Q1 no q2 no q3 noPerformed safety recall repair.
Near Rochester, NY 14612
David
Job Details: 01/28/2021
RANGE KITCHENAID KSEG700ESS3 Unit is not heating due to damage at the terminal block. Found Thermally damaged wiring harness And line suppressor. Ordering wiring harness suppressor and returning with terminal block; ordrng 1 W10655441 (Filter line) and 1 W11188445 (Harness)
Near Penfield, NY 14526
Evan
Job Details: 01/28/2021
MICROWAVE KITCHENAID KHMS2050SSS0 Customer stated that unit was producing noiseWhile turntable was rotating. Discovered debris around turntable track causing ring not to circulate properly. Cleaned debris and confirmed that turntable ring was moving as it should. Could not replicate noise once doing so. S/c fee on job 98314
Near Pittsford, NY 14534
Dave
Job Details: 01/28/2021
DISHWASHER KITCHENAID KUDS30IXBT2 Ran diagnostics not leaking . After diagnostics there was a F10 E2 error could for vent . Replaced vent still not leaking . Customer will monitor. Cleared error codes . If there is any more error codes follow them .
Near Scottsville, NY 14546
Dave
Job Details: 01/28/2021
DRYER WHIRLPOOL WGD4815EW2 Lower wheel is loose . Found it stripped ordering motoring and blower . ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Rochester, NY 14616
David
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL ET1FTKXKQ03 Unit is freezing items in the fresh food section. Evaporator is clear with full frost. Ordering cold control. Defrost drain needs to be cleaned. On return visit. ; ordrng 1 2200859 (Thermostat)
Near Rochester, NY 14623
Dave
Job Details: 01/28/2021
DISHWASHER GE GDF620HSJ2SS Dishwasher not powering on . Control led light is on and stable software issue . Techsheet says to replaced control board . UI not turning on . Unplugged power and UI and reseated UI unit did end up turning on . Unit needs new UI possibly control board . Quoted customer may look for other options . ; rqstng P&A on 1 WD21X24900 (Control) and 1 WD21X23462 (Ui)
Near East Rochester, NY 14445
Evan
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF590SAJB0 Customer stating that upper rack is falling. Upon inspection discovered that adjuster on left side has broken. Customer was also concerned that upper rack was rubbing on left side of door gasket. Adjuster is contributing issue to this. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER KIT )
Near Rochester, NY 14608
David
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8500BC0 Replaced bearing due to OB error and loud noise. Unit tested good.
Near Rochester, NY 14611
Tanner
Job Details: 01/28/2021
DRYER WHIRLPOOL WGD4815EW2 Unit has been buried in incoming stock and is not accessible. Rescheduled two weeks out; schdld next appmnt for 2/10 WED PM
Near Webster, NY 14580
Tanner
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104DSS0 Q1 no q2 no q3 noReplaced ACU and drain pump. Tested unit via autodiagnostics and unit tested good.Verbal signature acknowledged
Near Webster, NY 14580
Tanner
Job Details: 01/28/2021
DRYER MAYTAG MED5500FW0 Q1 no q2 no q3Complaint of no heat. Following stored errors:F4E4 line 2 errorF4E3 restricted air flowF6E1 ACU communication errors.Measured voltage at block at 240VAC. Dissasmbled unit. Tested continuity of elememt and element tested bad. All other fuses and thermostats tested good. Needs new element.; ordrng 1 WP8544771 (Element)
Near Honeoye, NY 14471
Dave
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104HPS1 Water not filling in unit . Found debris underneath the float causing the unit not to fill . Tested unit in diagnostics. Unit tested good .
Near Rochester, NY 14618
James
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDPM604KPS0 Drain pump error. Replaced drain pump and adjusted hose so it has a trap before reaching the drain pipe. Cycled dishwasher several times and could not find an issue.
Near Fairport, NY 14450
Dave
Job Details: 01/28/2021
REFRIGERATOR FRIGIDAIRE n/a "Bin in the door is broken ordering bin 240338001 . ; ordrng 1 240338001 (bin,door)"
Near Pittsford, NY 14534
David
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8100BW0 Replaced faulty RPS sensor. Ran spin cycle with no issue. Customer toMonitor. ; dspstn on spec-tagged invntry: 1 WPW10178988 SENSOR
Near Rochester, NY 14624
David
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer was still trying to sort out coverage when I arrived. He has a service contract through sears. Stopped all work. Sending back parts. Customer will be refunded for parts but not service fee.
Near Fairport, NY 14450
James
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Q1 n. Q2 n. Q3 n. Ff led flickers. Gaskets torn. Freezer led out. Ice dumps out of dispenser too fast. Gasket missing on lh door for dispenser. ; ordrng 1 W11043011 (Led) and 2 W10830274 (Gasket)s and 1 W11043014 (Light) and 1 W11445850 (Switch) and 1 WPW10287601 (Seal)
Near Spencerport, NY 14559
David
Job Details: 01/28/2021
DISHWASHER MAYTAG MDB8959SKW0 "Replaced drain pump. Filled, leak tested, and verified drain. Unit tested good"
Near Penfield, NY 14526
James
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 "Q1 n. Q,2 n. Q3 n. Start button not functioning. Found corrosion on ui board. Panel separating. Need panel and ui. ; ordrng 1 W11116422 (Panel) and 1 W11402115 (Ui)"
Near Brockport, NY 14420
David
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE540H0ES0 Replaced open bake element. Preheated oven to 350 to test. Unit tested good.
Near Fairport, NY 14450
Evan
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating that units upper rack is falling. Discovered that adjusters on both sides of rack have broken causing rack to fall. Unit will need updated adjuster kit. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER KIT )
Near Hilton, NY 14468
David
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customers having an issue were items in the fresh food section are freezing from top to bottom. This has been an intermittent occurrence happening over the course of the last few months. Found items piled up against damper near ice room in the back left-hand corner and top shelf full to the ceiling. Items loaded into this area the refrigerator can cause airflow problems resulting in frozen items if left there for long periods of time.Checked air baffle In diagnostics. Checked thermistor resistance values at the control. Fresh food section was at 34° fresh with thermistor reading 5500 ohms. Thermistor showing warmer than measured temperatures although Within range considering door openings. Advised customer to remove items from top shelf. Raised freezer temperature to 5° and documented issue with Techline. Customer will reach out if issue continues.
Near Canandaigua, NY 14424
Dave
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Rails on the shelf rivet has failed . All one unit with shelf . Ordering shelf W11243759 . Direct ship to customer . Customer can install part . ; ordrng 1 W11243759 (shelf-glass with rails to bin . “ direct ship to customer “)
Near Rochester, NY 14612
David
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDHE404DSS0 Drain pump has become noisy but is functioning ok. Ordering pump ; rqstng P&A on 1 W10531320 (Pump drain)
Near Webster, NY 14580
Evan
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 Customer stating that unit is producing squealing noise while in use. Checked for error codes. No codes present. Ran test cycle. Could hear noise customer was referring to inspected pulley and cam for any issues no visible issue with either part reassembled unit but noise still exists. Discovered that noise is coming from gear case bearing. Ordering gear case ; ordrng 1 W11423758 (GEAR CASE )
Near Rochester, NY 14612
David
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW8620HW2 Unit is leaking from the dispenser. Bellows is also wearing thin on the sides. Ordering dispenser and bellow; ordrng 1 W11318722 (Bellow) and 1 W11465532 (Dispenser)
Near Rochester, NY 14612
David
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 The freezer led module is out again. Ordering module. ; ordrng 2 W10695459 (Module)s
Near Penfield, NY 14526
Evan
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDFM404KPS0 Unit is still producing noise called techline to document issue. Techline is requesting a video of issue. Tech is going to obtain video from customer and forward to techline SR: 7729147167; saved tckt
Near Dansville, NY 14437
Dave
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW6620HC2 F9E1 long drain error code . Drain is weak and not pumping water out . Has 120 volts going to pump .unit needs to pump . Ordering pump W11458345; ordrng 1 W11458345 (Drain pump)
Near Pittsford, NY 14534
Steve
Job Details: 01/26/2021
DISHWASHER MAYTAG MDB8989SHZ0 Replaced motor sump for leaking and not washing dishes. The dishwasher is working as expected a and not leaking.
Near Pittsford, NY 14534
Steve
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced led for not lighting. The led lights are now working.
Near Fairport, NY 14450
Steve
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found the hose going to filter was kinked causing very low water pressure at dispenser. Removed and reinstalled hose to unkink and water works. Found right side wheel leg is stripped ordering leg; ordrng 1 WPW10141622 (leveling leg) and 1 WPW10359255 (roller-cab)
Near West Henrietta, NY 14586
Dave
Job Details: 01/26/2021
VENTHOODS JENN AIR JXW8530DS1 Customer didnt have receipt when in house Chimney is not mismatch lighting on the chimney . Cleaned chimney with stainless steel cleaner . Took photo of chimney . Called techline SR 7729828124 . Techline said is lighting in the room as the grain/brushed is the same way . Gave customer tips on unit and best way to maintain it . Customer instruct . Customer asked about the light button not turning all the lights on . Holding button turns them all on . Unit tested good .correct part number for Chimney W11321566
Near Rochester, NY 14612
Tanner
Job Details: 01/26/2021
DRYER MAYTAG MEDC465HW0 Q1 no q2 no q3 noReplaced motor. Tested unit. And unit tested good. Temperature at exhaust fluctuating properly between 117 and 175 degrees at exhaust.
Near Rochester, NY 14617
Evan
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW9470WL01 Customer stated that unit was producing noise since repair. Discovered that concrete weight was loose causing issue. Tightened weight to frame of machine. Tested unit multiple times. Unit tests good
Near Rochester, NY 14626
Tanner
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4815EW1 Q1 no q2 no q3 noComplaint of intermittent operation. On arrival started unit without issue. Checked power and measured 238 VAC at block. Ordering timer and start switch to correct intermittent operation; ordrng 1 WPW10185982 (Timer) and 1 WPW10117655 (Starter switch)
Near Rochester, NY 14618
Steve
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Ordering compressor for not cooling; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
Near Rochester, NY 14623
Dave
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW4616FW2 Washer not leaking . Found the lint sock was plugged and water was spraying everywhere . Removed sock and tested unit . Tested good . No error codes . Calibrated machine . Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 01/26/2021
OVEN DOUBLE KITCHENAID KODE500ESS02 Customer stated that anytime unit is being used and oven begins to produce steam the console will display an error code and become unresponsive. The angle of vent for the upper oven is venting directly into console area. Adjusted vent and also installed foil around vent area to prevent moisture from reaching console. Customer to report back if issue persists.
Near Rochester, NY 14619
Dave
Job Details: 01/26/2021
DRYER MAYTAG MGDC465HW0 Found the thermal fuse was blown . Checked venting . Venting was good . Replaced thermal fuse . Tested unit . Tested good .
Near Rochester, NY 14626
Tanner
Job Details: 01/26/2021
OVEN WHIRLPOOL WFE320M0JW0 Duplicate job. Unit already repaired on 9/24.
Near Rochester, NY 14612
David
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found unit with the upper LEDs as well as a freezer LED not working. Replaced front upper left hand side freezer module and light returned. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Rochester, NY 14609
Dave
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Replaced parts of ice bin . Noticed little bit of frosting by bin could be from door flap . Customer will monitor. If problem persists order W10823377 door flap kit .
Near Rochester, NY 14626
David
Job Details: 01/26/2021
RANGE JENN AIR JDRP536HL00 Replaced UI and control due to oven intermittently not shutting off. Verified diagnosis with Techline. Customer to monitor
Near Rochester, NY 14626
Tanner
Job Details: 01/26/2021
WASHER ROPER RTW4516FW Complaint of unit leaking. Inspected basket and found no holes. If unit was leaking may have been from water connections at customer house
Near Brockport, NY 14420
Tanner
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4815EW1 "Complaint of no heat. Inspected all thermostats, fuses, element and tested good for continuity. Problem may have been due to customer electrical or power cord installation error. No repair needed.; dspstn on spec-tagged invntry: 1 279838 ELEMENT"
Near Rochester, NY 14625
Evan
Job Details: 01/26/2021
COOKTOP KITCHENAID KCGS550ESS01 Customer is stating they are getting a gas smell coming from unit intermittently. Stating after not using unit for extended period of time will smell a faint gas smell specifically from left burners. Tested all burners and cooktop connections with natural gas detector. Could not find leak anywhere at burners or connection. Unit tested good
Near Brockport, NY 14420
Tanner
Job Details: 01/26/2021
WASHER MAYTAG MVW7230HW0 Complaint of no spin. Following stored errors:F3E3 inlet water temperature errorF0E3 overload errorF0E9 off balance paiseF0E5 off balance loadAll the above errors can cause no spin condition and all are due to customer use and care. Customer overloading unit. Customer may not be using hot or cold water. Tested unit via autodiagnostics and unit tested good.
Near Rochester, NY 14624
Dave
Job Details: 01/26/2021
DRYER MAYTAG MEDC465HW0 Door on dryer not staying closed . Adjusted the strike and tested door and dryer . Dryer tested good . Checked venting customer will have venting checked .
Near Spencerport, NY 14559
David
Job Details: 01/26/2021
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced evaporator and compressor due to poor cooling causing freezing temps. Installed new control. Vacuum held at 200 microns and full frost pattern after 15 min. Customer to monitor. Advised that changing setting takes a full 24 hours of cycle time to change temperatures. Also frozen food that is already inside the fresh food section will likely. It thaw unless removed.
Near Hamlin, NY 14464
David
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced controls w/hand ness due To intermittent loss of cooling. Unit has been functioning ok since last visit. Customer to monitor
Near Macedon, NY 14502
Steve
Job Details: 01/26/2021
RANGE MAYTAG MER6600FZ Replaced hinges for broken hinges and door not closing. Door tested good.
Near Brockport, NY 14420
Tanner
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Q1 no q2 no q3 noComplaint of burn hole on UI and no wash. Inspected UI and was a scuff marks on protective sticker that should have been removed at installation. No stored errors. Ran autodiagnostics and unit tested good. Water temp was cool on initial rinse. Reviewed use and care with customer to improve wash performance.
Near Fairport, NY 14450
Steve
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH31017HS Replaced door switches with interlock kit and the microwave tests good ; used 1 W11244494 (INTERLOCK) from stock
Near Fairport, NY 14450
Steve
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced harness and drip tray for frosting evaporator in fresh food section. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Churchville, NY 14428
David
Job Details: 01/26/2021
WASHER MAYTAG MVWB835DW4 Replaced console due to intermittent operation. Sealed and treated convection to UI on back of console. Customer to monitor.
Near Rochester, NY 14615
Tanner
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW1 Q1 no q2 no q3 noComplaint of no spin. Following stored errors:F0E5 off balance loadF2E1 stuck keyRan autodiagnostics and unit would not spin. Hub failure noise made. Examined hub and found hub had been completely worn. Inspected drive shaft and drive shaft has deteriorated causing it to not interlock with drive hub. Quoted for new gearcase less cost of prior repair. Customer opting to replace machine. Replacing drive hub under ATEC warranty. Can no longer warranty this repair due to condition of gearcase.; used 1 W10528947 (HUB) from stock
Near Webster, NY 14580
Tanner
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDFE104DSS4 "Q1 no q2 no q3 noComplaint of no wash. Lower rack wheels fallen off.Left adjuster clip is broken so basket is not secure on racks. Customer handed over check valves from manifold that fell out. Following stored errors:F10E1 dispenser error.Ran autodiagnostics and unit fills. Motor never runs. Checked continuity of motor and tested poorly. Ran wash cycle and measured voltage to motor from control at 1.2 VAC. Short in motor may have taken out ACU. Attempted to repair manifold but plastic that check valve clips in to is broken. Ordering motor ACU and lower rack wheels, manifold, upgraded adjuster assembly.; rqstng P&A on 1 WPW10605057 (Motor Sump) and 1 W10909702 (ACU) and 2 WPW10195417 (Wheel assembly)s and 1 WPW10340542 (Manifold) and 1 WPW10546503 (Adjuster assembly)"
Near Webster, NY 14580
Tanner
Job Details: 01/22/2021
WASHER MAYTAG MHW5630HW0 Q1 no q2 no q3 noComplaint of water leaking. Not always a complete drain. Following stored errors:F5E2 F0E1 load in drum during clean washer cycle. Ran autodiagnostics cycle and completed without issue. Found soap scum on edge of dispenser and panel and can see path flowing down to bottom. Ordering new dispenser per service pointer W1148173.; ordrng 1 W11465533 (Dispenser)
Near Pittsford, NY 14534
David
Job Details: 01/22/2021
REFRIGERATOR KITCHENAID KFXS25RYMS4 Customer is concerned with a burning smell coming from the unit. Inspected machine compartment ice room LED lighting and evaporator compartment for electrical damage. Found debris sitting next to the right hand corner of the defrost heater likely causing the smell pictures attached. Customer had the unit pulled out when I arrived. When picking up the power cord the waterline began to leak at a kink that was present near the floor.The The amount of pressure needed to get the waterline to leak as it did was Insignificant. The waterline would have Broken when pushing the unit back into place. The needle valve used to feed the refrigerator water supply would not seat properly causing the customer to have to shut off water to the home. Left water shut off to the house. And made recommendations on how the customer may go about having the waterline repaired. Pictures attached of the waterline and the position of the refrigerator on arrival
Near Rochester, NY 14610
James
Job Details: 01/22/2021
DRYER WHIRLPOOL WGB5550XW0 Q1 n. Q2 n. Q3 n. Unit loud due to stuck idler and worn belt. Need dryer repair kit. ; ordrng 1 4392067 (Kit) and 1 Sh (Sh)
Near Avon, NY 14414
David
Job Details: 01/22/2021
COOKTOP KITCHENAID KGCC506RWW07 Replaced thermally damaged switch harness. Cooktop tested good after the repair.
Near Spencerport, NY 14559
David
Job Details: 01/22/2021
DRYER MAYTAG MEDC465HW0 Customer concerned with noise coming from dryer during use. Listen to a video of a slight ticking sound coming from the dryer when its first turned on. Customer also stating that the dryer makes a humming noise audible from the upstairs living area. Started dryer several times to try to re-create the noise. Although the dryer is said to have made the noise earlier in the day well in the home we were unable to re-create it. Disassemble dryer to check bulkhead rollers side panels belt idler motor and pulley for loose damaged or worn areas. Did not find anything out of the ordinary inside the dryer cabinet. Inspected drum felt and sliders for foreign objects and wear. When reassembling the dryer special care was made to make sure all screws and fasteners were properly in place and tight. After reassembly the dryer was re-tested several times with no abnormal noises. The dryer sits high and all 4 feet which may be contributing to the noise the customer declined hav
Near Webster, NY 14580
Tanner
Job Details: 01/22/2021
DISHWASHER MAYTAG MDB4949SHZ1 Q1 no q2 no q3 noUnit has been removed.
Near Ontario, NY 14519
Evan
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW6620HC2 Replacing cold water valve due to Cold water valve failing to fill during rinse cycle. Replaced cold water valve. Tested unit. Unit tested good
Near Rochester, NY 14623
Steve
Job Details: 01/22/2021
MICROWAVE WHIRLPOOL WMH32519CT1 Replaced magnetron and diode for not heating. The microwave tests good
Near Fairport, NY 14450
Evan
Job Details: 01/22/2021
RANGE JENN AIR JGC8536ADS Replacing ignitor for center burner and RF burner due to both burners failing to light. Replaced ignitors tested burners. Unit tested good
Near Rush, NY 14543
Steve
Job Details: 01/22/2021
RANGE JENN AIR JES9750CAW00 Replaced open bake element and the oven is now heating.
Near Pittsford, NY 14534
James
Job Details: 01/22/2021
DISHWASHER KITCHENAID KDTE334GPS0 Replaced valve and tested twice. Unit no longer makes hammer noise. No leaks found.
Near Honeoye Falls, NY 14472
Steve
Job Details: 01/22/2021
RANGE KITCHENAID KEBC247VSS02 Replaced gasket for brittle gasket and heat escaping.
Near Rochester, NY 14623
Steve
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "On arrival, the ice maker had full bin of ice. The customer stated it would sometimes make ice and sometimes not make ice. The customer wanted to go ahead with repair. Replaced ice maker."
Near West Henrietta, NY 14586
Steve
Job Details: 01/22/2021
WASHER WHIRLPOOL WFW6620HC0 "Replaced stator motor, dispenser and coupler for leaking. ; used 1 W11409996 (DEFLECTOR) from stock"
Near Rochester, NY 14617
James
Job Details: 01/22/2021
DRYER WHIRLPOOL WED5100HW0 Q 1n. Q2 n. Q3 n. Moisture sensor open error. Tested dryer and time counted down properly. Tested sensors from control and they passed. Fond connector loose on sensor bar. Tightened connection. Customer is to monitor if problem persists replace control. Left parts.
Near Rochester, NY 14612
James
Job Details: 01/22/2021
WASHER MAYTAG MHW8630HW1 Q1 n. Q2 n. Q3 n. Unit not spinning out properly. F0e5 error. Cleared error codes. Ran spin cycle and tub moved considerably before self balancing. Adjusted spin settings and saved them. Customer is to monitor if problem persists replace control acu
Near Rochester, NY 14626
James
Job Details: 01/22/2021
REFRIGERATOR MAYTAG MFI2269FRZ01 Q1 n. Q2 n q3 n. Icemaker not cycling. Motor is seized. Both door gaskets torn. Quoted door seals 180 partsSc 93.50Sh15Labor 134.90Customer opt to replace icemaker. Replaced icemaker and it cycled upon install. One year warranty on repair. Credit sc and labor towards gaskets if they request within 30days.
Near Victor, NY 14564
Tanner
Job Details: 01/22/2021
WASHER MAYTAG MVW7232HW0 Q1 no q2 no q3 no noReplaced door switch. Tested unit and unit tested good.Verbal signature.
Near Rochester, NY 14612
David
Job Details: 01/22/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00N Replaced dispenser pad due to switch not activating properly. Pad tested good.
Near Rochester, NY 14618
Tanner
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB8959SFZ4 "Q1 no q2 no q3 noComplaint of upper rack rails falling apart. Inspected rails and they are in disrepair. Replacing racks. Repair covered under S22916.Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK , used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"
Near Rush, NY 14543
Steve
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE770H0FZ1 Replace bake element for open element causing no bake.
Near Henrietta, NY 14467
Steve
Job Details: 01/20/2021
RANGE WHIRLPOOL WEG750H0HZ0 Found the ui was not a scrolling and could not unlock ui. Reset power for two minutes and it scrolls now. Instructed customer on use of ui. Recommended to put on line with whirlpool app. Instructed customer the broil feature will only work with door closed.
Near Rochester, NY 14624
Steve
Job Details: 01/20/2021
RANGE AMANA ACR4303MFW4 Replaced brackets that the glass sits on for bent brackets and replaced side trip pieces to cover sharp edges on side of door. The door tests good.
Near Henrietta, NY 14467
Steve
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced freezer led light and it is now lighting. Found one top top led in a harness of three not lighting in fresh food section. Ordering harness. ; ordrng 1 W11205082 (MODULE HARNESS)
Near Pittsford, NY 14534
Steve
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Found top rack was not positioned correctly and holding door open. Removed rack and repositioned. The door closes properly now.
Near Honeoye Falls, NY 14472
Steve
Job Details: 01/20/2021
RANGE KITCHENAID KDSS907XSP01 Replaced blower fan for loud bearing. The fan tested good.
Near Rochester, NY 14624
Steve
Job Details: 01/20/2021
WASHER WHIRLPOOL MVWB725BW0 "The washer is persistently having F51 error codes and customer is stating the unit is stalling and adding more time during wash (acting erratic). The spin is getting noisy. It is also bouncing during spin with no clothes in it. The washer May need a suspension. Quoted for both parts. ; rqstng P&A on 1 W10247710 (washer,suspension) and 1 W10435302 (bearing)"
Near Pittsford, NY 14534
Tanner
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDTM354DSS5 "Q1 no q2 no q3 noComplaint of no operation. Was able to power cycle with success but now even that does not work. !measured 120VAC to ACU. Power cycled unit and front display worked momentarily. Top buttons did not. Power cycled again and drain pump runs. No way to cancel. UI completely unresponsive. SR7729781379Advised to replace UI, ACU and vent fan. DC current could be overloading the board. Unit and parts out of warranty. Per JM able to obtain coverage for parts. Only charge service fee.Customer reaching manufacturer for assistance. Will pay service fee if manufacturer does not cover entirety of repair.; ordrng 1 W10803367 (UI) and 1 W11368631 (ACU) and 1 WPW10469574 (Vent Assembly)"
Near Macedon, NY 14502
Tanner
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Q1 no q2 no q3 noComplaint of no ice. Even since new ice maker. Measured temperature of freezer at 5 degrees.Followed service pointer Pointer #: W10798347 and power cycled unit. After doing so was able to observe ice maker moving into home position and begin ice harvest. Ran ice harvest in diagnostic and unit tested good. Ran ice fill test and ice filled properly. Exited service mode. Power cycled unit again. Customer will reach ATEC if issue does not resolve. Order ACU W11035841 for return visit. Ice maker has capacity to make ice and control is not sending the signal.
Near Pittsford, NY 14534
Tanner
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL KDPE334GPS0 "Q1 no q2 no q3Complaint of adjustable tines clip broken and lower wheel fell off. Reinstalled tines. Wheel is broken. Ordering new slider.; ordrng 1 W10195416V (Wheel assembly), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
Near Canandaigua, NY 14424
Steve
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 The refrigerator is in unheated garage. Informed customer to move into basement or any temperature controlled room.
Near Victor, NY 14564
Tanner
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW4950XW2 Q1 no q2 no q3 noComplaint of noise during spin. Following stored errors: noneRan autodiagnostics and during spin unit makes clear bearing noise. Bearings part of gearcase as an assembly. Ordering gear case and drive line parts. ; rqstng P&A on 1 W11132267 (Gearcase) and 1 W10721967 (CAM splutch kit)
Near Hilton, NY 14468
David
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced sorted freezer led module
Near Rochester, NY 14606
David
Job Details: 01/20/2021
WASHER MAYTAG MHW5100DW0 Unit is not spinning the clothes dry. Found water level system error in diagnostics. Cleared error and ran diagnostics. The sink backs up over the drain hose after 3 fills. This will cause the error code and prevent the unit from finishing its cycle. The customer will need to address the issue with the sink. Checked dryer vent as a curtesy. Vent is restricted. Informed the customer of myRecommendations on how to deal with restricted venting.
Near Rochester, NY 14605
Evan
Job Details: 01/20/2021
RANGE WHIRLPOOL WGE745C0FS01 Customer stating that unit is shutting off during cycle. When operating both ovens unit will shut off after starting initial preheat. Was able to get unit to fail while in home. Ordering control ; ordrng 1 W10877730 (CONTROL )
Near Rochester, NY 14624
David
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE515S0JS Replaced damaged glass top. Console is dented. Unit is out of its 30 day cosmetic warranty now. Added a picture to document..
Near Webster, NY 14580
James
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS571TIEMZ01 Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker will not rotate to home position. Thermistor failed. Replaced icemaker and cycled in diagnostics.
Near Ontario, NY 14519
James
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW8800YC1 "Q n. Q2 n. Q3 n. Unit not spinning. Agitator loose. Found rotor bolt unscrewed from bearing shaft. Tightened screw and ran high speed spin. Cycle completed successfully. Slight vibration from tub, but no noise. Customer is to monitor if problem persists replace bearing"
Near Ontario, NY 14519
James
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Unit leaking into freezer. Found water reservoir has a crack and is causing water to leak into freezer. Frost on air adapter. Quoted 256.99 customer going to wait on repair