Service History 36

We serviced a

KITCHENAID RANGE

Model KSDB900ESS6

Near Honeoye Falls, New York 14472

Ben H

Job Details: 03/25/2026

Customer complaint is the oven will not preheat. I found that the bake element was shorted. I replaced the bake element and tested. Verified that unit is working properly.

We serviced a

GE DRYER

Model GTD48EASW0WB

Near Marion, New York 14505

Andres V

Job Details: 03/25/2026

When we arrived to house I tested unit got no heat. Checked power at outlet did have proper voltage. Took unit apart inspected fuses all checked good. I started unit when it was apart unit started to heat. Put unit back together and tested it again unit still heating. I then checked power at the dryer terminal found proper voltage. Unit having intermittent issue with timer ; ordrng 1 WE04X24550 (Timer) and 1 WE04X24553 (Heat Selector)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Sodus, New York 14551

Andres V

Job Details: 03/25/2026

This unit does fall under correct model and serial number for service pointer but this unit does not have the single point LEDs. Customer was told that this would be covered but whirlpool did not realize this unit has a different style of lights. I informed customer of the issue and suggested he calls whirlpool explain to them that unit has different lights then the LED point lights even tho it is within model and serial to try and get a pre authorization. ; rqstng P&A on 1 W11527432 (LED module)

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GSS25GYPJCFS

Near Rochester, New York 14621

Zach L

Job Details: 03/25/2026

"Unable to replicate failure. Customer has video of failure. When pressing dispenser, UI light flashes and cannot hear valve open. Failure in dispenser UI, needs replaced.; ordrng 1 WR55X34887 (Dispenser UI)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Newark, New York 14513

Andres V

Job Details: 03/25/2026

"Unit had basket speed fault, out of balance. Checked underneath unit found a shredded belt, motor pulley was falling apart and cam was loose. I was also inspecting the tub found it wobbling around. Gave customer quote for repair but they want to invest in a new washer."

We serviced a

GE DISHWASHER

Model GDF510PSR3SS

Near Geneva, New York 14456

Andres V

Job Details: 03/25/2026

Found pressure switch was clogged with food. Cleaned it out and tested unit. Unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Rochester, New York 14615

Zach L

Job Details: 03/25/2026

Evaporator fan not running. Needs new evap fan.; ordrng 1 W11224591 (Evap harness)

We serviced a

GE REFRIGERATOR

Model GWE19JYLEFFS

Near Geneva, New York 14456

Andres V

Job Details: 03/25/2026

"Plugged in GE tool found no error codes associated with issue. I did a software update on unit, ran all components of unit to see if it would make it shut off but it did not. Unit is working as of now"

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Phelps, New York 14532

Andres V

Job Details: 03/25/2026

"Installed new lid lock and tested unit. Unit would still not let me go into a diagnostic or start a cycle. I called techline they instructed me to take off the soil and water level selectors and start a cycle. Unit started a normal cycle and is working but will need selectors and harness replaced. Case # 22995155; ordrng 1 W10859568 (Soil switch) and 1 WPW10414398 (Fill switch) and 1 W11807283 (Harness), dspstn on spec-tagged invntry: 1 W11670519 LATCH"

We serviced a

MAYTAG WASHER

Model MVW6500MBK1

Near Clifton Springs, New York 14432

Andres V

Job Details: 03/25/2026

Ran a diag cycle heard belt squeaking. Replaced the belt and tested it. Unit is working properly ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Rochester, New York 14616

DeVaughn C

Job Details: 03/25/2026

"Unit failed to drain mid cycle. Drain pump was running, but water was not draining. Removed drain pump, discovered stuck impeller. Removed blockage then tested. Repair successful."

We serviced a

GENERAL ELECTRIC WASHER

Model GFW655SPV0DS

Near Clifton Springs, New York 14432

Andres V

Job Details: 03/25/2026

Replaced the front panel and door. Unit now opening and closing correctly.

We serviced a

GE WASHER

Model GTW485ASW0WB

Near Rochester, New York 14624

Trevor

Job Details: 03/25/2026

Installed new gearcase and tested okay.

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GFE26JYMFS

Near Rochester, New York 14624

Trevor

Job Details: 03/25/2026

Removed ice blockage from ice chute and ice bin. Customer not satisfied with the fridge.

We serviced a

KITCHENAID OVEN

Model KSGS530SPS0

Near Pittsford, New York 14534

Ben H

Job Details: 03/25/2026

I replaced the main control and tested the unit and it works properly. I went to replace the Ui and found the part number was correct and the Ui was the wrong one. The issue seemed to be resolved by the main control so customer is to use and monitor the unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Rochester, New York 14616

Zach L

Job Details: 03/25/2026

"Fridge evaporator frozen over on left side. Right side normal. Cleared ice and found drip tray tilted to the left, water unable to flow downhill to drain on right side and piling up as ice. Adjusted evap cover and drip tray, water will now flow downhill to drain."

We serviced a

MAYTAG DRYER

Model MED6205RW0

Near Shortsville, New York 14548

Andres V

Job Details: 03/25/2026

Found unit rattling coming from the heater housing. I can see the shield rattling when in a cycle. Case # 22998974; ordrng 1 W10802681 (Heater housing)

We serviced a

GENERAL ELECTRIC WASHER

Model GTW325ASW0WW

Near Panorama, New York 14625

Ben H

Job Details: 03/25/2026

"Customer complaint is that the water will not stop running to the washer. I found the water valve was burnt out in the open position, back-feeding to the board and burning out the relay. I replaced the water valve and the board. I tested to verify proper operation; everything is working."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDP715SYV6FS

Near Rochester, New York 14612

Zach L

Job Details: 03/25/2026

"Replaced spray arm and heater per service pointer. Old spray arm was not melted through, not cause of continued leak. Unit tipped slightly forward and suds in bottom when run with no detergent. Installed unit properly, and discussed potential causes for excess suds with customer.; dspstn on spec-tagged invntry: 1 WD05X35098 HEATING ELEMENT"

We serviced a

GENERAL ELECTRIC DRYER

Model PTD60EBPR0DG

Near Irondequoit, New York 14622

Zach L

Job Details: 03/25/2026

"Unit heating and spinning properly. Long dry times caused by lint buildup in airways. Cleared away lint and tested. Good airflow, unit working properly."

We serviced a

KENMORE DRYER

Model 110.6012511

Near Fairport, New York 14450

Ben H

Job Details: 03/25/2026

The customer complaint is the unit makes noise when running. I found a roller wheel was locked up causing the noise. I recommended the customer buy a repair kit and replace everything at once. The customer agreed and I put a repair kit on the unit and it operates with the squealing noise ; used 1 4392065 (REPAIR KIT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXBL9

Near Rochester, New York 14607

Trevor

Job Details: 03/25/2026

Installed new wash pump assembly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ4

Near Palmyra, New York 14522

Andres V

Job Details: 03/25/2026

Replaced both rack adjusters. Unit is working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC736RPS

Near Pittsford, New York 14534

Ben H

Job Details: 03/25/2026

I replaced the damaged mullion and gasket

We serviced a

GENERAL ELECTRIC RANGE

Model GGF600AV2WW

Near Rochester, New York 14620

Trevor

Job Details: 03/25/2026

Installed new control board and overlay.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Walworth, New York 14568

Zach L

Job Details: 03/25/2026

"Loose connection at fill valve. Tightened fitting and tested, no longer dripping."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Brighton, New York 14620

Trevor

Job Details: 03/25/2026

Tenant at home. New wash pump needed.; ordrng 1 W11612326 (Wash pump)

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model GUD27ESSM1WW

Near Canandaigua, New York 14424

Ben H

Job Details: 03/25/2026

The customer complaint is something in the tub was broken. I found the agitator was broken so I ordered a new one; ordrng 1 WH49X27325 (Agitator)

We serviced a

GE WASHER

Model GFW550SSN3WW

Near Rochester, New York 14618

Zach L

Job Details: 03/25/2026

"Replaced and programmed control. Tested, unit operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ

Near Rochester, New York 14618

Trevor

Job Details: 03/25/2026

Stuck key error due to control board fault. Ordering new control board.; ordrng 1 W11637583 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFF3236RZ00

Near Canandaigua, New York 14424

Ben H

Job Details: 03/25/2026

I replaced the squeaking damper. I tested and verified the noise was gone.

We serviced a

GE REFRIGERATOR

Model TDX12SAXCLWH

Near Rochester, New York 14607

Zach L

Job Details: 03/25/2026

"Unit sounds normal. Fan is louder than modern units, performing as expected."

We serviced a

GENERAL ELECTRIC WASHER

Model GTW485ASW0WB

Near Rochester, New York 14626

DeVaughn C

Job Details: 03/25/2026

"Customer reports squeaking during use and inconsistent rinse. No relevant error codes stored. Unit squeaks during agitation test, and oil present under unit. Gearcase should be replaced. ; ordrng 1 WH03X34937 (Gearcase) and 1 WH03X32097 (Transmission Pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ14

Near East Rochester, New York 14445

Trevor

Job Details: 03/24/2026

Customer remove blockage from ice chute area and says Couldn't dispense ice after that. Ice maker was dispensing normally during service Visit. Instructed customer on how to remove the icebin to check for obstruction.

We serviced a

KITCHENAID COOKTOP

Model KCIT730SBLP01

Near Penfield, New York 14526

Andres V

Job Details: 03/24/2026

Left side burners do not recognize theirs a pot on it. Pots work on the other burners. Whirlpool asked if I had cast iron pan to test unit because it should recognize it but we did not. They suggested replacing the left two burners. Case # 22973094; ordrng 1 W11771407 (Burners)

We serviced a

GENERAL ELECTRIC WASHER

Model PTW600BPR1DG

Near Rochester, New York 14608

DeVaughn C

Job Details: 03/24/2026

"Customer reports no drain and excessive noise. F5 (Mode Shifter) error code stored. Tested spin to agitate, agitate to spin, hot/cold water valves, and drain pump in diagnostics. Unit passing all tests. Installed available firmware update. Unit functioning as designed."

We serviced a

GENERAL ELECTRIC RANGE

Model PGS960YP5FS

Near Rochester, New York 14613

Andres V

Job Details: 03/24/2026

Cleaned out the orifices on the left front burner. Called GE about center burner not being burning as high as the other burners they stated that it is normal for that burner.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP670SYV6FS

Near Honeoye Falls, New York 14472

Ben H

Job Details: 03/24/2026

"The customer complaint is the unit doesnt clean. I found the unit only fills with a halve that water required for a cycle resulting in poor wash performance and the middle rack doesnt open properly so order rack slides, valve and control ; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD21X35719 (Control) and 1 WD15X27703 (Valve) and 1 WD30X34183 (Rack slide)"

We serviced a

WHIRLPOOL M/W OTR

Model WMMS3130RZ01

Near Honeoye Falls, New York 14472

Ben H

Job Details: 03/24/2026

Customer complaint is that the microwave has no power. I found the the fuse had blown due to a bad interlock. I ordered a new interlock and will replace the fuse next visit.; ordrng 1 W11753209 (Interlock)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Victor, New York 14564

Ben H

Job Details: 03/24/2026

"Customer complaint is an F8E4 error code. I checked the drip tray and found a small amount of water that was setting off the float switch. I ran a cycle for about 25 minutes and was unable to recreate the leak, but I did noticed sudsing even though the cycle was ran without soap. I recommended running a cycle with only white vinegar to clean the unit. Customer is to use and monitor."

We serviced a

KITCHENAID OVEN

Model KODC504PPS

Near Pittsford, New York 14534

Ben H

Job Details: 03/24/2026

I replaced the harness and ACU and tested the unit and it works properly with no error codes

We serviced a

MAYTAG OVEN

Model MGR6600PZ0

Near Pittsford, New York 14534

Ben H

Job Details: 03/24/2026

The customer complaint is that the oven will not heat. I tested voltage off of the DSI board and was only getting 50V to the Ignitor; DSI is receiving 120V. I quoted the parts and labor out to be 419.92. The customer declined the repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Pittsford, New York 14534

Ben H

Job Details: 03/24/2026

The customer complaint is the unit is not cooling properly. I found a partial frost pattern and a very hot compressor and discharge line indicating a low side leak. The unit will need a new evaporator. Since we have a low side leak and are pulling in non condensable contaminants the compressor should also be replaced so I ordered a new compressor and evap with correct lokrings ; ordrng 1 W11572047 (Evap) and 2 W11504450 (4/1.8)s and 1 W11504420 (8/6) and 1 W11578209 (Compressor) and 2 W11504420 (8/6)s and 2 W11504431 (7/5)s and 2 W11506622 (6.35 nk)s and 2 W11506635 (Process tube)s and 2 W11506621 (6 nk)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Rochester, New York 14612

Andres V

Job Details: 03/24/2026

"Replaced the control board, tested unit on a normal cycle. Unit responds to commands and is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Rochester, New York 14616

Andres V

Job Details: 03/24/2026

Unit has nothing running. I tested power at outlet tool says theirs an open ground. I plugged unit into a different outlet still nothing turned on. Checked power at the control board did find unit receiving proper voltage. ; ordrng 1 W11043763 (ACU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB11

Near Panorama, New York 14625

Trevor

Job Details: 03/24/2026

Water valve is cracked and leaking. Ordering new valve.; ordrng 1 W11645245 (Water valve)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Rochester, New York 14608

DeVaughn C

Job Details: 03/24/2026

"Customer reports long dry times and scraping noise. No vent connected to unit, knocking noise present. Discovered failed rollers. Installed repair kit then tested. Repair successful. ; used 1 4392067 (REPAIR KIT) from stock"

We serviced a

KITCHENAID OVEN

Model KSGS530SPS0

Near Rochester, New York 14612

Andres V

Job Details: 03/24/2026

"Replaced the UI, tested oven out and burners unit is working properly."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Rochester, New York 14608

DeVaughn C

Job Details: 03/24/2026

Continuous drain when connected to power. Replaced control board and calibrated. Repair successful. ; dspstn on spec-tagged invntry: 1 W11607637 CNTRL- ELEC

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Rochester, New York 14607

Zach L

Job Details: 03/24/2026

"Checked unit for leaks with gas detector. Unable to find any leaks or issues with unit, all functions working properly."

We serviced a

GENERAL ELECTRIC RANGE

Model JGS760SP4SS

Near Rochester, New York 14610

Zach L

Job Details: 03/24/2026

"Broiler ignitor will not turn on. Replaced broiler ignitor and tested, unit working properly."

We serviced a

GENERAL ELECTRIC RANGE

Model PSS93YP9FS

Near Rochester, New York 14624

Trevor

Job Details: 03/24/2026

Installed new burner. Test it okay.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Scottsville, New York 14546

Trevor

Job Details: 03/24/2026

#22981982- Tech support recommended changing the control board and light bulb. If a led buld was used it will cause the board to malfunction.; ordrng 1 W11545876 (Control board) and 1 8206232A (Bulb)

We serviced a

MAYTAG WASHER

Model MVW6200KW4

Near Rochester, New York 14621

DeVaughn C

Job Details: 03/24/2026

"Customer reports unit will not go past sensing. F8E1 error code stored. Inspected hot and cold water valves. Discovered lose connection on cold water valve, preventing cold water from dispensing. Tightened connection then tested. Repair successful."

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Macedon, New York 14502

Zach L

Job Details: 03/24/2026

Bake element shorted. No hazard or danger present. Needs new bake element.; ordrng 1 W10779716 (Bake element)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rochester, New York 14621

DeVaughn C

Job Details: 03/24/2026

Unit will not heat. Discovered failed thermal fuse. Replaced fuse then reminded customer of regular vent maintenance. Repair successful. ; used 1 WP3392519 (FUSE-THERMAL) from stock

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GNE25JYKJFFS

Near Penfield, New York 14526

Zach L

Job Details: 03/24/2026

"Customer had videos of sounds from refrigerator. Customer concerned by sounds of refrigerant, damper, and fan. All sounds are normal operation, unit is functioning properly."

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ2

Near Rochester, New York 14623

Trevor

Job Details: 03/24/2026

"Ran several fill, wash and drain cycles and found no evidence of a leak from the washer. Advised staff to check sink and plumbing if they see water on the floor again. They could not provide paperwork just date of delivery."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near West Henrietta, New York 14586

Trevor

Job Details: 03/24/2026

Installed new suspension rods and secured fill hoses so they don't rattle against the back of washer. Customer couldn't provide warranty documents.; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GTS22KYNDRFS

Near Rochester, New York 14626

Andres V

Job Details: 03/24/2026

"Replaced the ACU. Set temp to recommended setting, customer informed me she hasnt had issues since last time but will monitor unit."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Greece, New York 14616

DeVaughn C

Job Details: 03/24/2026

Drain pump running when connected to power. Replaced control board then calibrated. Repair successful. ; dspstn on spec-tagged invntry: 1 W11603811 CNTRL- ELEC

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW03

Near Rochester, New York 14612

DeVaughn C

Job Details: 03/24/2026

Customer states unit would not spin water out of new bathroom rug. F20 (No Water Detected Entering Machine) and F22 (Door Lock Error) codes stored. Cleared codes then ran diagnostic test cycle. Unit completed cycle with no issues. Customer is experiencing off balance load due to one small item not being balanced during spin. Unit testing good at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Rochester, New York 14606

DeVaughn C

Job Details: 03/24/2026

"Customer states decreased wash performance, then leaking. Discovered failed spray arm. Spray arm should be replaced. ; ordrng 1 WPW10491331 (Spray Arm) and 1 WPW10503548 (Fastener)"

We serviced a

GENERAL ELECTRIC RANGE

Model GRF600AV2SS

Near Webster, New York 14580

Zach L

Job Details: 03/24/2026

Replaced drawer body. Drawer level and closing properly.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS22

Near Spencerport, New York 14559

Andres V

Job Details: 03/24/2026

"Unit has F8E0 fault for cooling fan. Found cooling fan seized up, ordering cooling fan.; ordrng 1 W11598119 (Blower fan)"

We serviced a

GE REFRIGERATOR

Model GNE25JYKHFFS

Near Rochester, New York 14606

Andres V

Job Details: 03/24/2026

Replaced the ice maker fill lane. Tested the ice maker fill valve saw ice maker fill properly. Also noticed unit had a software update. Updated ACU. Unit is working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Webster, New York 14580

Zach L

Job Details: 03/24/2026

F3E1 pressure sensor error. Replaced control and ran full diagnostic cycle.; dspstn on spec-tagged invntry: 1 W11603810 CNTRL- ELEC

We serviced a

MAYTAG WASHER

Model MHW7100DW0

Near Irondequoit, New York 14617

Zach L

Job Details: 03/24/2026

"Unit locks door but does not start cycle. F5E2, unit is unable to detect door is locked, needs new door lock.; ordrng 1 WPW10443885 (Door latch)"

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GFE28GYNKFS

Near Rochester, New York 14621

Zach L

Job Details: 03/23/2026

"Customer concern is thump noise when freezer drawer is opened. Explained to customer thump is from first segment of drawer arm reaching full extension and grabbing second segment. Sound is normal for unit, no issues present."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Rochester, New York 14605

Zach L

Job Details: 03/23/2026

Unit intermittently not detecting lid closed. Replaced lid latch and tested.; dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model PFQ97HSPV0DS

Near Rochester, New York 14623

Zach L

Job Details: 03/23/2026

"Unit is operating properly, all functions working. Customer is dissatisfied with performance, advised customer to wash smaller loads and expect extended dry times."

We serviced a

GENERAL ELECTRIC RANGE

Model GRS500PV1SS

Near Rochester, New York 14604

Andres V

Job Details: 03/23/2026

The display is cracked causing issues when pressing buttons. ; ordrng 1 WB07X47351 (Overlay)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near North Chili, New York 14514

DeVaughn C

Job Details: 03/23/2026

Replaced control board. Repair successful.

We serviced a

GENERAL ELECTRIC WASHER

Model GFW650SSN1WW

Near Rochester, New York 14624

DeVaughn C

Job Details: 03/23/2026

"Customer reports unit will not dispense softener, and drum light no longer functional. Unit passed spin test in diagnostics. Unit will not dispense softener in diagnostics. Contacted GE Technical. Agent states 2 valves must be functional for fabric softener to dispense. Valve assembly and dispenser housing should be replaced. Housing already on site. Replaced failed drum light. #21320480; ordrng 1 WH23X29553 (Valve Assembly)"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW538ASW0WS

Near Rochester, New York 14615

DeVaughn C

Job Details: 03/23/2026

"Customer reports loud noise and unit wont drain. Discovered microfiber towel in drain pump. Removed blockage, cleared error codes, then tested. Repair successful."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rochester, New York 14613

DeVaughn C

Job Details: 03/23/2026

"Customer states unit wont cycle and low water pressure. Replaced control, tested water valves, them calibrated. Repair successful. ; dspstn on spec-tagged invntry: 1 W11603811 CNTRL- ELEC"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM1

Near Rochester, New York 14616

DeVaughn C

Job Details: 03/23/2026

"Dispenser door does not stay closed. Locking tab on dispenser failed, assembly should be replaced. Customer declined further repair."

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Rochester, New York 14616

DeVaughn C

Job Details: 03/23/2026

Unit would not heat. Discovered failed thermal fuse. Replaced thermal fuse then tested. Reminded customer to have vent inspected regularly. Repair successful. ; used 1 WP3392519 (FUSE-THERMAL) from stock

We serviced a

MAYTAG DRYER

Model MGD7020RW1

Near Rochester, New York 14626

DeVaughn C

Job Details: 03/23/2026

Customer reports unit soft resets when attempting to start. Instructed customer how to start machine properly. Unit functioning as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Hilton, New York 14468

DeVaughn C

Job Details: 03/23/2026

Replaced sump then tested. Repair successful.

We serviced a

MAYTAG OVEN

Model MGR6600FZ1

Near Avon, New York 14414

Ben H

Job Details: 03/23/2026

Case number. 22957483 safety case number 22876464. Customer complaint is a gas smell and the gas company said part of it was coming from the stove.I tested the inside of the stove and got no gas readings and no gas readings from the burners until I turned them on and then afterwards I was getting a faint inconsistent reading from the back left burner on the gas detector. I called Tech Line and they advised to remove the burners And do a bubble test on the orifice so I did that and found no leaks. The oven is not leaking gas and no repair is required

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Pittsford, New York 14534

Trevor

Job Details: 03/23/2026

User Interface not powering on. 12V power supplied to UI is ok. New Control panel needed.Tech support #22957725; ordrng 1 W11086141 (Control Panel)

We serviced a

KITCHENAID OVEN-MW COMBO

Model KOCE500ESS09

Near Pittsford, New York 14534

Trevor

Job Details: 03/23/2026

Installed new door and hing kit. Tested and working normally.

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model GUD27EESN0WW

Near East Rochester, New York 14445

Trevor

Job Details: 03/23/2026

Belt slipped off pulley. Customer said that she was washing a comforter. Installed new part and tested okay.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ4

Near Rochester, New York 14618

Trevor

Job Details: 03/23/2026

#22965854 tech support recommended replacing the tub due to rusting .; ordrng 1 W11409866 (DW tub)

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Rochester, New York 14619

Zach L

Job Details: 03/23/2026

"Replaced tub. Calibrated and tested unit, all functions working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Rochester, New York 14624

Zach L

Job Details: 03/23/2026

Replaced inlet assembly and tested. Unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Rochester, New York 14616

Zach L

Job Details: 03/23/2026

"Freezer evap fully covered in frost. Attempted to run forced defrost cycle, unit continually adjusted 3-way valve and did not begin defrosting. Failure to defrost caused by communication issue between control boards. Unable to identify which board is the cause of issue. Needs all control boards replaced.; ordrng 1 W11330971 (UI) and 1 WPW10769076 (Deli UI) and 1 W10804160 (LED board) and 1 WPW10675033 (ACU)"

We serviced a

GENERAL ELECTRIC DRYER

Model GTD48EASW0WB

Near Avon, New York 14414

Ben H

Job Details: 03/23/2026

"Customer complaint is that the selector dial is lose, and they are unable to select a cycle. I found the shaft that the knob connects to was rounded out. I replaced the timer with a new one and tested to make sure cycles were being selected properly."

We serviced a

GENERAL ELECTRIC DRYER

Model HTX26EASW0WW

Near Rochester, New York 14623

Trevor

Job Details: 03/23/2026

Dryer not starting due to start button being pushed in too far. Adjusted and secured loose start button. Tested okay. Customer can't locate warranty documents.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Churchville, New York 14428

Trevor

Job Details: 03/23/2026

Heating element and harness check okay. Reset unit in diagnostics and ran calibration cycle. Heating normally.

We serviced a

GENERAL ELECTRIC RANGE

Model PHS930YPBFS

Near Rochester, New York 14618

Andres V

Job Details: 03/23/2026

I could not duplicate issue with unit. I used ge tool to check error codes did not find any for this issue just found one for stuck key. I did do a software update on unit. Customer is to keep using unit and monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Bloomfield, New York 14469

Ben H

Job Details: 03/23/2026

The customer complaint is no cooling. I found the compressor to be seized so I ordered a new compressor and lokrings. Parts covered under 1 year part warranty ; ordrng 1 W11547313 (Compressor) and 2 W11504416 (8.5/6)s and 1 W11504431 (7/5) and 1 W11506621 (6nk) and 1 W11506635 (Charging tube)

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS05

Near Churchville, New York 14428

Trevor

Job Details: 03/23/2026

Cleaned out gas orifices to increase gas to burners. Customer doesn't have physical documents.

We serviced a

KITCHENAID RANGE

Model KSES430SPS0

Near Canandaigua, New York 14424

Ben H

Job Details: 03/23/2026

Customer complaint is that the UI would freeze intermittently when in low power mode. Per service pointer; I pushed an OTA update addressing the freezing UI issue. I tested the unit after the update and everything works properly.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT225SSL2SS

Near Panorama, New York 14625

Andres V

Job Details: 03/23/2026

The dispenser door broke off the housing. Unit will need dispenser replaced. ; ordrng 1 WD12X32801 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Walworth, New York 14568

Andres V

Job Details: 03/23/2026

Customer canceled appt last week; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Walworth, New York 14568

Andres V

Job Details: 03/23/2026

I did a temp check on unit found it getting to 199 on a high setting and cycling properly. I also checked the vent making sure proper airflow Is coming out. I used whirlpool vent tool which checked good. Customer stated that its only a few pairs of clothing that come out damp everything else is ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Pittsford, New York 14534

Ben H

Job Details: 03/23/2026

I replaced the damaged door panel

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Walworth, New York 14568

Andres V

Job Details: 03/23/2026

The ui wont responds to certain to commands and display not working properly. I noticed that the UI housing is peeling which could have caused moisture to enter the UI. I pointed this out to customer and asked if she wanted to replace the housing as well she said not to because her husband would seal it. The UI is under Atec warranty. ; ordrng 1 W11460962 (UI)