We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Webster, NY 14580
James
Job Details: 09/03/2021
Rh door gasket torn and freezer is freezing rails causing door not to seal. Need gasket and rails. ; ordrng 1 W10830162 (Gasket) and 2 WPW10120018 (Slide.)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Webster, NY 14580
James
Job Details: 09/03/2021
Door will fall off as upper hinge pin backs out of bracket. Replaced upper hinge and inspected lower cam. Greased hinges and tested. Left parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW02
Near Rochester, NY 14616
James
Job Details: 09/03/2021
"Unit overfrosting replaced thermistor and defrosted air diffuser. Fan is intermittent to function. Need fan ; ordrng 1 WP2315539 (Fan motor), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14626
Dave L
Job Details: 09/03/2021
Freezer building front near door. Warmer than normal temps. Found full frost pattern and good airflow. Significant liner gap allowing warm air into the unit. Sealed cabinet to liner. Customer to monitor
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Rochester, NY 14618
Evan
Job Details: 09/03/2021
Customer stating that unit was not reinstalled properly after last repair. Found that dishwasher was not flush with countertop causing issue. Readjust tub and reinstalled mounting screws. Had customer confirm that units installation was up to there satisfaction. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rochester, NY 14620
Evan
Job Details: 09/03/2021
Customer stated that unit is failing to dry dishes. Checked for error code. No codes stored ran test cycle. Confirmed heater was working. Discovered that dispenser is not opening during cycle. Tech suspecting that rinse aid is not dispensing during cycle causing issue. Ordering dispenser ; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Rochester, NY 14619
Evan
Job Details: 09/03/2021
Customer stating they are getting low ice production. Tested ice maker and ran harvest cycle. Unit completed harvest cycle as it should. Actuated fill valve on ice maker to confirm unit was filling as it should. Ice maker is filling but has very low water pressure. Tested pressure at dispenser and found that pressure was also weak there. Checked piercing valve and found that piercing valve was stuck 1/2 open causing restriction. Piercing valve will need to be replaced or customer will continue to have issue. ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
Evan
Job Details: 09/03/2021
Customer stated unit is still leaking since last repair. Discovered that unit is missing 3rd rack clip on the outside of tub. Unit is leaking from here and dripping down the side of machine. Causing issue. Clip is missing and rack mount is broken. Both will need to be replaced. Ordering rack mount. ; ordrng 1 W11101573 (Third rack mount (left))
We serviced a
MAYTAG WASHER
Model MVW8725BW0
Near Rochester, NY 14624
Evan
Job Details: 09/03/2021
Customer stated that unit is very loud while in spin. Discovered that lower bearing is failing causing issue. Bearing will need to be replaced to correct issue. Quoted customer to replaced bearing. W10435302(bearing Kit) $100.00 S&H $15.00 Labor $134.95 Customer does not want to proceed st this time. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rochester, NY 14619
Evan
Job Details: 09/03/2021
Customer had called to reschedule for next Friday; schdld next appmnt for 9/10 FRI !
We serviced a
KENMORE DRYER
Model 11060022010
Near Rochester, NY 14611
Evan
Job Details: 09/03/2021
Customer stating that unit is failing to heat but is still tumbling. Found that Thermal cut off tested open causing issue. Replaced thermal cut off. Ran test cycle. Unit tested good ; used 1 279816 (Thermal fuse) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Rochester, NY 14609
Evan
Job Details: 09/03/2021
Replacing lid lock due to lock not actuating when starting cycle. Replaced lock. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Rochester, NY 14623
Dave L
Job Details: 09/03/2021
"Replaced compressor. Unit passed nitrogen pressure test. Charged Unit and observed full and complete frost pattern. Tested defrost. Unit will not send voltage to defrost heater. Ordering defrost controller ; ordrng 1 4388931 (Adaptive defrost), dspstn on spec-tagged invntry: 1 W11504429 COUPLER BR 7.5X 6 and 2 W11506619 COUPLER"
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near North Chili, NY 14514
Dave L
Job Details: 09/03/2021
Dryer is not dryer clothes. Vent testing ok. Gas coils failing to ignite at the end of the cycle. This set up requires a burner assembly change to switch coil style. Ordering burner assembly ; ordrng 1 W10823508 (Burner assembly)
We serviced a
WHIRLPOOL WASHER
Model TAWS700EQ1
Near Rochester, NY 14617
Evan
Job Details: 09/03/2021
Customer stated that unit is not spinning out correctly. Discovered that gear case is producing lots of noise and clutch will need to be replaced tech is able to stop basket by hand while in spin. Quoted customer for repair. Customer does not want to proceed due to age of machine. S/C fee is on job 104082; dspstn on spec-tagged invntry: 1 285753A COUPLING
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Henrietta, NY 14586
Steve
Job Details: 09/01/2021
Tested washer and found no error codes. The washer was paused on arrival. The washer drain as expected. Found the washer would squeal when going into spin.. replaced belt and the washer tested good. ; used 1 W11239857 (Belt) from stock
We serviced a
MAYTAG WASHER
Model LAT9804AAE
Near Rochester, NY 14613
Evan
Job Details: 09/01/2021
Replacing bearing seal due to unit leaking while in use. Unit was leaking from tub seal. Replaced seal and ran test cycle. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Webster, NY 14580
Evan
Job Details: 09/01/2021
Customer stated that unit was failing to respond to commands on keypad. Control lock was on during initial diagnosis of machine. Turned off control lock and started cycle to confirm function. Ran diagnostic cycle and checked for error codes. Unit did not have any codes present at this time. Ran diagnostic cycle. Unit completed cycle as it should. Tech cannot replicate issue at this time keypad is functioning as it should. If issue occurs please order keypad and return . Quote for repair is below. Collecting service call fee for now W10902370 - User Interface $200.00 Labor $76.40 S&H $15.00
We serviced a
JENN AIR MW-HOOD COMBO
Model JMV8208CS3
Near Ontario, NY 14519
James
Job Details: 09/01/2021
Door latches disconnected and fell inside cabinet. Replaced door switches and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Rochester, NY 14624
Steve
Job Details: 09/01/2021
Ordering acu for not spinning clothes out properly as per service pointer. ; ordrng 1 W11322905 (Acu)
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Penfield, NY 14526
Evan
Job Details: 09/01/2021
Replacing user interface due to original UI failing to respond to commands and not allowing unit to engage into spin. Replaced UI ran test cycle. Ran drain and spin cycle. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Ontario, NY 14519
James
Job Details: 09/01/2021
Icemaker not cycling or filling. Replaced parts and tested. Found fill tube frozen. Defrosted fill tube and cycled new icemaker. Icemaker filled properly. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER and 1 WPW10498976 VALVE
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Rochester, NY 14624
Steve
Job Details: 09/01/2021
"F7e6 f0e3 shifter cam and lower harness sensor Sr# 7731642285Washer is acting erratic and stopping was shortly after started like it completed whole cycle. Found the washer was not agitating and the cam had worn on top and would no longer shift. Called manufacturer tech line and they want harness, cam and shifter replaced. ; ordrng 1 W10721967 (Cam) and 1 WPW10006355 (Actuator) and 1 W11405459 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Penfield, NY 14526
Evan
Job Details: 09/01/2021
Customer stating that unit has paint chipping around frame of drawer. Unit has been submitted for PEX but each unit that is being delivered is damaged customer would like to keep stove that is in home of possible. Called techline to Inquire about to up paint for frame of machine. Techline gave technician part number for possible color match. Ordering touch up SR:7731643839; ordrng 1 W10840240 (Touch up paint)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Rochester, NY 14606
Dave L
Job Details: 09/01/2021
Replaced hinges. Door closure was normal for this set up. Unit tested ok.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Rochester, NY 14620
Evan
Job Details: 09/01/2021
Customer stated that unit would not run cycle. Found that door lock was not functioning. Latch was broken causing issue. Replaced door latch. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11458345 PUMP- WATER and 1 W11316250 LATCH
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Avon, NY 14414
Steve
Job Details: 09/01/2021
Tested washer and it tested good. Recommended customer to use heavy duty cycle with deep water wash due to normal cycle does not use deep water wash. Filled the tub to half way with no clothing in it.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rochester, NY 14620
Evan
Job Details: 09/01/2021
Customer stating that unit is not cleaning clothes properly. Discovered that unit had nidec actuator installed on machine causing unit not to agitate. Shifter is causing issue due to shifter coming detached from cam when shifting. Replaced actuator. Ran test cycle. Unit tested good ; used 1 Wpw10006355 (Actuator) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Geneva, NY 14456
Dave F
Job Details: 09/01/2021
Found frost build up on back wall of unit. Evap completed frosted up. Tested thermistor and it measured 3.6k which reads 65 degrees. Thermistor was under ice. Tested heater. Heater is working. Replaced thermistor. Defrosted evaporator. Tested unit. unit tested good. ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Geneva, NY 14456
Dave F
Job Details: 09/01/2021
"Unit not heating. Checked thermal fuse, tested good. Tested high limit, high limit good. Found break in the heating element and element was shorting to case. Ordering heating element, thermistat and high limit. ; ordrng 1 WP3387747 (element) and 1 3391914 (hi limit t stat) and 1 279973 (cutoff-tml)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Geneva, NY 14456
Dave F
Job Details: 09/01/2021
"Unit not cooling . Found frost build up only on one rung of the evap . Checked amps to compressor was .6 amps full load would be .96 amps . Called techline SR 7731647215 . Techline said to order all parts needed to perform work . Ordering sealer and insulation as well . Ordered compressor. Evap and all lokrings needed for job . Techline said UV drier can be put on unit but it will not really work to its full effectiveness. Ordering both driers . Unit is R600 !!! Techline said get low side pressure . Then look for leaks. If no leaks found call techline at that point . ; rqstng P&A on 1 W11524651 (Evaporator) and 1 W11547313 (Compressor) and 2 W11504423 (Lokring 8/2)s and 2 W11504415 (Lokring 8.5/8)s and 2 W11504416 (Lokring 8.5/6)s and 2 W11504431 (Lokring 7/5)s and 2 W11506621 (Lokring 6)s and 2 W11506635 (Charging tube)s and 2 W11504445 (5/4 lokring)s and 2 W11504447 (5/1.8 lokring)s and 2 W11506623 (5 nk lokring)s and 2 W11504432 (6/5 lokring)s and 1 W11109499 (drier-tube) and 1 WPW10143759 (dryer) and 2 WP2169104 (insulation)s and 1 819043 (heat-probe) and 1 WP505587 (sealer) and 1 212643 (sealer-gum) and 1 503695 (sealer), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Phelps, NY 14532
Dave F
Job Details: 09/01/2021
"Replaced water filter, lower bin cover and center rail for drawers. Water flow is much better with new filter. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manchester, NY 14432
Dave F
Job Details: 09/01/2021
"Customer complaint fresh food section too warm. Fresh food section at 32 degrees, set to coldest setting. Freezer at 5 degrees, set to max. Set freezer to recommended. Unit is working as expected."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Clifton Springs, NY 14432
Dave F
Job Details: 09/01/2021
Replaced glass cooktop on unit for thermal cracking in glass. Tested unit. Unit tested good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Victor, NY 14564
Dave F
Job Details: 09/01/2021
"Replaced appliance manager, inverter and magnetron in unit. Cleared error codes. Tested unit. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Rochester, NY 14613
Dave L
Job Details: 09/01/2021
Fresh food door was not sealing against mullion. Shimmed doors with washer. Door sealing ok. ; dspstn on spec-tagged invntry: 2 WP489467 WASHER
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Rochester, NY 14609
Dave L
Job Details: 09/01/2021
Unit is washing poorly because the wash motor fails to run intermittently. Consistent voltage present as control. Quoted for sump. Customer will let us know ; rqstng P&A on 1 WPW10605057 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Irondequoit, NY 14609
Dave L
Job Details: 09/01/2021
Unit is not sitting level causing the cabinet to twist and allow freezer door to open. This is causing frost on product in the freezer( pic attached) shimmed unit and molded gasket. ; dspstn on spec-tagged invntry: 2 WP489467 WASHER
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ
Near Irondequoit, NY 14617
Dave L
Job Details: 09/01/2021
Replaced compressor due to poor cooling. Unit tested ok
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Rochester, NY 14616
Dave L
Job Details: 09/01/2021
Preheated oven to 359 to track temperature swingsAverage temp at +30 offset was 380. Temperatures are within range for offset selected. Went over use and care with the customer ; dspstn on spec-tagged invntry: 1 W10833885 SENSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DNDM
Near Rochester, NY 14626
Dave L
Job Details: 09/01/2021
Found control in off position on arrival. Turned unit on. Unit began cooling. Unclear if customer shut off orIf the control is faulty. Replaced control. Customer to monitor ; used 1 W10503278 (Jazz board) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Ontario, NY 14519
James
Job Details: 09/01/2021
Unit leaking into ff section. Dumped water into defrost drain and half of it flowed underneath. Defrost tray cracked. Paid in full; ordrng 1 W10673133 (Drain pan) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2109ABR
Near Fairport, NY 14450
Steve
Job Details: 09/01/2021
Found power to temp control but not coming out. Ordering temp control. Ordering defrost thermostat in case its needed. ; ordrng 1 W10752646 (Temp control) and 1 R0131577 (Defrost timer) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Ontario, NY 14519
James
Job Details: 09/01/2021
Replaced gas valve and converted it to lp. Verified 12in wc from gas line. Flame is blue and no longer leaving odor after cycle.
We serviced a
MAYTAG DISHWASHER
Model MDBH968AWB3
Near Fairport, NY 14450
Steve
Job Details: 09/01/2021
Found the washer has excessive suds in dishwasher and was leaking out both sides. Not leaking from soap dispenser or vent. Customer is going to replace gasket. If problem persists preorder hinges. No charge.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVM58
Near Williamson, NY 14589
James
Job Details: 09/01/2021
Replaced both ff gaskets and molded with heat gun. One year warranty on repair.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near North Chili, NY 14514
Evan
Job Details: 09/01/2021
Customer stated unit stopped mid cycle and would not unlock. After cycling power unit unlocked lid but water would not drain. Control will not allow tech to get unit into diagnostic. Ordering control and user interface. Removed water as courtesy. ; ordrng 1 W11519742 (Control) and 1 W11561182 (Fascia)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Sodus, NY 14551
James
Job Details: 09/01/2021
Door gaskets torn. Replaced gaskets and molded with heat gun. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Marion, NY 14505
James
Job Details: 09/01/2021
Lid broken at lh hinge. Need lid. ; rqstng P&A on 1 W11259006 (Lid)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Rochester, NY 14624
Evan
Job Details: 09/01/2021
Customer stated that unit is not running or heating. Found that prongs on power cord and not making good contact with outlet. Advised customer to seek electrician to replace outlet. Checked thermal fuse and fuse tested closed. Unit itself tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Marion, NY 14505
James
Job Details: 09/01/2021
Unit goes on sensing cycle and ends. Ui locked while testing keypad and wouldn't unlock. Reseated ribbon cable and tested. Unit stuck on sensing on normal cycle. Set to timed dry and time went from 55 to 43 in 2 minutes. Need ui and control. ; rqstng P&A on 1 W11316370 (Control) and 1 W11315727 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Pittsford, NY 14534
Steve
Job Details: 09/01/2021
Found the wire harness broke under door causing no ice. Ordering door. ; ordrng 1 LW11202404 (Freezer door white)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Pittsford, NY 14534
Steve
Job Details: 09/01/2021
Replaced shifter for not shifting from agitation to spin causing poor wash performance. Recommended customer use deep water wash and power wash for more water in machine and better performance. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Williamson, NY 14589
James
Job Details: 09/01/2021
Replaced drum belt and rollers on last visit replaced blower belt and tested. Unit functions properly. One year warranty on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near West Henrietta, NY 14586
Steve
Job Details: 09/01/2021
Tested dishwasher and it worked as expected . F5e1 error not closing door within 4 seconds after pressing start. The washer filled washed and drained multiple times.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Conesus, NY 14435
Steve
Job Details: 08/31/2021
Ordering freezer door for water line inside door freezing periodically. Left preordered part with customer. ; ordrng 1 LW11037733 (Freezer door ss)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Rochester, NY 14612
James
Job Details: 08/31/2021
Unit making clicking noise in agitation. Found nidec actuator disengaged from clutch. Replaced actuator and ran calibration cycle. ; used 1 Wpw10006355 (Actuator) from stock
We serviced a
MAYTAG RANGE
Model MES8800FZ2
Near Rochester, NY 14612
James
Job Details: 08/31/2021
Control panel loose. Bracket broken on lh side. Need panel. ; ordrng 1 W11203729 (Panel stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Rochester, NY 14612
James
Job Details: 08/31/2021
F7e9. Found tub hits floor under load. Lowered feet and leveled unit. Ran calibration and high spin successfully. Customer is to monitor.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dansville, NY 14437
Dave F
Job Details: 08/31/2021
"Replaced cam , belt and motor . Calibrated unit . Ran auto diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHEXVB01
Near Rochester, NY 14626
James
Job Details: 08/31/2021
Replaced start relay and tested. Compressor turned on once plugged in and did not overheat like last time. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Geneseo, NY 14454
Dave F
Job Details: 08/31/2021
"Thermal cut off was blown . Checked heating element tested good not grounded . Jumped thermal cut off unit started heating and tested good . Air flow from vent is good . Replaced thermal cut off 279816. Unit tested good . ; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279838 ELEMENT , and 1 PT220L CORD 4' 3W , used 1 279816 (CUTOFF-THERMAL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hilton, NY 14468
James
Job Details: 08/31/2021
Water not dispensing. Kick panel will not go on. Found water bladder frozen. Defrosted water lines and tested dispenser and icemaker successfully. Wheels were on the opposite side not allowing kick panel to go on. Reinstalled wheels and kick panel.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Macedon, NY 14502
Dave F
Job Details: 08/31/2021
"Dryer constantly spraying water from myst sprayer while unit is plugged in. Tested valve in diagnostics and wont turn off. Checked power from ACU to valve it is getting 80volts even when not running. ordering ACU W11526004 and water valve W11213863; ordrng 1 W11526004 (ACU), used 1 W11213863 (Water valve) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Avon, NY 14414
Steve
Job Details: 08/31/2021
Ordering door panel for dented panel. Ordering right front burner for not lighting properly. ; ordrng 1 W10874825 (Door panel) and 1 WPW10515455 (Burner)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Henrietta, NY 14586
Steve
Job Details: 08/31/2021
Ordering main control for persistent out of balance loads and walking while spinning. ; ordrng 1 W11322903 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW6700TW2
Near Ontario, NY 14519
Dave F
Job Details: 08/31/2021
Ran unit in auto diagnostics. Everything is functioning but there is a lot of water underneath machine. Looked under machine and saw water coming from drain pump. Drain pump has crack in housing and is leaking a lot of water. ; ordrng 1 W10536347 (drain pump asm)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Rochester, NY 14624
Steve
Job Details: 08/31/2021
"Sr# 7731635991 On arrival the console had a lot of condensation on it. No error codes. Called tech line and they want the ui replaced and hot water temp coming in tested. It is 138 degrees. Hot should not be more than 120. Recommended customer is warm cycle instead or lower hot water tank temp. Ordering ui; ordrng 1 W11135391 (Console), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY and 1 W11135392 CONTROL"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14624
Steve
Job Details: 08/31/2021
Customer stated after using a bleach wash on the next wash the bleach had been still in machine and got on the clothing. Found the washer front was low and basket was hitting front of washer cabinet. Lowered front legs about an inch to level the washer. The bleach did not get fully drained out on previous wash. Filled with cold water and agitated and drained to clean washer out of any residual bleach. The washer tests good.
We serviced a
KITCHENAID DISHWASHER
Model KUDH03DTSS3
Near Pittsford, NY 14534
Steve
Job Details: 08/31/2021
The dishwasher needs new rails with self closures. The parts are back ordered and 152 each . The customer is going to replace.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Pittsford, NY 14534
Steve
Job Details: 08/31/2021
Replaced freezer led for shorted led that was causing lights to strobe. The lights tested good. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Canandaigua, NY 14424
Steve
Job Details: 08/31/2021
Sr# 7731631269Replaced control and found the control was not functioning properly. Ordering another control; ordrng 1 W10846758 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Webster, NY 14580
Dave F
Job Details: 08/31/2021
Light bulb staying on and cant be turned off by control. Unit needs new control board. Ordering control board W11545876. ; dspstn on spec-tagged invntry: 1 W11182110 CONTROL and 1 W11244490 INTERLOCK
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Rochester, NY 14612
James
Job Details: 08/31/2021
Icemaker dispensing ice in long strips that clog dispenser and leak. Need icemaker; ordrng 1 W11483245 (Icemaker)
We serviced a
KENMORE WASHER
Model 110.24722300
Near Irondequoit, NY 14622
Evan
Job Details: 08/31/2021
Called customer to inform them tech was in route to home. No response left voicemail. Arrived at home no answer at door. Waited 15 mins . Tagged door for customer to contact office to reschedule ; dspstn on spec-tagged invntry: 1 3949247V SWITCH-LID
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Webster, NY 14580
Dave F
Job Details: 08/31/2021
Found back wall of freezer completed covered in frost. Evaporator was iced up solid and ice hitting evaporator fan. Tested bi metal in diagnostics and it tested open when it should be closed. Bi metal is bad. Defrosted evaporator. Set temperatures to recommended. Ordering Bi metal W11032800; ordrng 1 W11032800 (motor-evap)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEQ
Near Penfield, NY 14526
Dave F
Job Details: 08/31/2021
"Checked water pressure at water dispenser, flow is good. Found ice cubes jammed between auger and ice tray. Removed ice. Auger has a lot of play possibly causing it to jam. Cycled ice maker. Ice maker cycled and filled with water. Customer will monitor. If problem persists order ice maker W10583817; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42MF
Near Rochester, NY 14626
Dave L
Job Details: 08/31/2021
"Replaced compressor, heat exchanger, and evaporator due to poor cooling. Charged via wattage against head pressure per techline. Customer to monitor after 24 hours. May need to adjust charge customer will let us know ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Irondequoit, NY 14622
Evan
Job Details: 08/31/2021
Replacing power cord due to unit being delivered with cord that was missing ground terminal. Replaced power cord. Tested unit. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Webster, NY 14580
Evan
Job Details: 08/31/2021
Customer stated that unit was producing noise while in use. Found that idler pulley was seized causing issue. Replaced pulley and rollers using dryer repair kit. Ran test cycle once reassembled. Unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
We serviced a
GE DRYER
Model GTX22EASK0WW
Near Marion, NY 14505
Evan
Job Details: 08/31/2021
Replacing timer due to contacts in timer going bad causing unit to continually run. Replaced timer. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Rochester, NY 14609
Evan
Job Details: 08/31/2021
Rescheduling customer for Friday 9/3 customer will be getting paid on this date and will be able to pay for repair then ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Rochester, NY 14612
James
Job Details: 08/31/2021
Icemaker broken in two. Replaced Icemaker and cleaned condenser. Cycled icemaker successfully in diagnostics. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Rochester, NY 14612
James
Job Details: 08/31/2021
"Unit freezing in fresh food evap. Tested fan and verified cycle 7 is option 2. Defrosted evap and replaced thermistor. Found ff drain clogged. Fresh food door gaskets are torn. Need main control for defrost issues and door gaskets fip. ; rqstng P&A on 1 W10843055 (Control) and 2 W10407212 (Gasket)s, dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Rochester, NY 14612
James
Job Details: 08/31/2021
Replaced valve and tested dispenser and manual fill for icemaker. Icemaker filled properly. If problem persists replace W10873791 & W11212392
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM
Near Pittsford, NY 14534
Dave F
Job Details: 08/30/2021
"6 degrees in freezer section set to 0. 38 in fresh food section set to 38. Found ice build up in back of freezer on evaporator. Defrosted freezer section evap. Checked defrost heater, working. Checked evap fan, working. Checked 3 way valve, working. Checked compressor, working. Good frost pattern developed on freezer evap. Customer will monitor. If problem persists order W10728094"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Hilton, NY 14468
Dave L
Job Details: 08/30/2021
The wrong door was pre ordered. Re ordered door ; ordrng 1 W11518736 (Left side door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Pittsford, NY 14534
Steve
Job Details: 08/30/2021
"Found the top shelf in freezer when pulled out the bar that keeps it pulling straight falls out. Ordering bar, rails and holders ; ordrng 1 W11173556 (Shaft) and 1 WPW10474716 (Gear spur left) and 1 WPW10474715 (Gear spur right) and 1 WPW10516603 (Rail) and 1 W11489994 (Rail)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf535swhz00
Near Rochester, NY 14626
Dave L
Job Details: 08/30/2021
The left side freezer drawer slide has come out of its track. This will need to be replaced. The door switch is shorted and will not send power to the icemaker. Ordering slide and switch; ordrng 1 W11396033 (Switch) and 1 WPW10120018 (Slide) and 1 Sh (Sh)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Webster, NY 14580
James
Job Details: 08/30/2021
Door gaskets torn. Replaced gaskets and molded with heat gun.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Ontario, NY 14519
James
Job Details: 08/30/2021
Dryer smells while in use. Flame is orange and causing soot and odor. Need valve due to faulty gas regulator; ordrng 1 280119 (Burner) and 1 W10606694A (Orifice)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Rochester, NY 14626
Dave L
Job Details: 08/30/2021
Impeller on the drain pump is no longer attached. Ordering pump; ordrng 1 W11396717 (Drain oump)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fairport, NY 14450
Steve
Job Details: 08/30/2021
Found the freezer top led above the ice maker was out Causing no lights freezer. Replace and the lights turned on as expected. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Walworth, NY 14568
Dave F
Job Details: 08/30/2021
Customer saying gas coming from rear left burner. Used soapy water on the gas fittings on top of range and fittings on rear of unit. All fittings tested good no visible signs of leaking. Tightened all gas fittings to be sure theyre theyre not leaking. Could not find any signs of leaking. Called trade care they dispatched job SWPP828F54F7-1 . Unit tested good . Customer will monitor.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Macedon, NY 14502
Steve
Job Details: 08/30/2021
Replaced gearcase for leaking oil and not washing. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Fairport, NY 14450
Dave F
Job Details: 08/30/2021
37 in fresh food section set at 37. Removed water bladder from unit and defrosted bladder. Reinstalled bladder. Replaced the evaporator insulation and evaporator cover. Used perma gum at the opening in the cabinet and the exterior where the water line passes through for the bladder. Foil taped the top of foam insulation to seal off cold air leakages. Unit tested good. If problem persists call techline.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Pittsford, NY 14534
Evan
Job Details: 08/30/2021
"Customer is stating that unit will not run wash cycle due to corner of lid cracking at hinge causing issue. Tech confirmed issue and also found error code f5e2 for lid lock not latching.Lid has begun to separate and lid will not close correctly causing lid not to latch. Lid will need to be replaced due to this issue. Tech was able temporarily repair unit while waiting for part. Ordering Lid ; ordrng 1 W11101059 (Lid), used 1 S&H from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL2
Near Rochester, NY 14618
Evan
Job Details: 08/30/2021
Customer stated that unit was failing to fill with water. Checked for error codes. Unit displaying code f6e4 for float switch stuck open. Ran diagnostic cycle. Confirmed float switch was functioning. Could not get unit to fail while in home. Tested unit multiple times to confirm function. Unit filling as it should. Advised customer to run cycle and report back if issue persists.
We serviced a
KITCHENAID OVEN
Model KGRC608LSSO
Near Irondequoit, NY 14609
Evan
Job Details: 08/30/2021
"Customer stated unit would not heat on a bake cycle, Diagnosed unit and found igniter to be going. Replaced igniter on unit and tested it on bake. Unit now working properly.; dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Fairport, NY 14450
Dave F
Job Details: 08/30/2021
Unit not leveled causing the mullion to not hit the guide and not letting it move to the properly location when the door is closed. Leveled unit and adjusted the fresh food section doors so the mullion now moves like it is should when the door is closed. Doors sealing properly. Unit tested good.