Near Fairport, NY 14450
Steve
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Found freezer evap fan motor is shorted causing power outage to refrigerator. Ordering fan ; ordrng 1 W11032800 (motor-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit would not respond to commands but once flipping breaker unit would begin to function again. Checked for error codes. Discovered code f2e1 for stuck key. Console will need to be replaced. Ordering console ; ordrng 1 W11165145 (CONSOLE )
Near Rochester, NY 14626
James
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW4816FW2 Unit leaking from bottom. Need tub and gearcase. ; ordrng 1 W10371566 (tub) and 1 W11454741 (GEARCASE)
Near Brockport, NY 14420
James
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Unit not draining due to chopper breaking inside pump. Need pump. ; ordrng 1 W11412291 (PUMP)
Near Spencerport, NY 14559
James
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor short cycling and overheating. Need compressor and evap ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP)
Near Webster, NY 14580
James
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDTE104ESS1 Replaced font and tested diagnostics cycle. Heater came on properly.
Near Irondequoit, NY 14622
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Q1 n. Q2 n. Q3 n. Unit not making ice. Door not self closing. Gaskets torn. Icemaker motor not cycling. Replaced icemaker and tested. Unit functions properly. Greased mullion so door closes better. Cleaned condenser coil. One year warranty on repair. 10% off labor military discount ; used 1 W10884390 (ICEMAKER) from stock
Near Webster, NY 14580
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ff section 27 degrees and water valve loud when icemaker fills. Tested damper in diagnostics and air was still flowing with damper closed. Replaced damper and flushed water lines. Damper functions properly and valve is quieter. Customer is to monitor.
Near Rochester, NY 14606
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Doors not closing on their own. Door handles loose. Adjusted feet and greased mullion. Tightened door handles. Doors closing properly now.
Near Rochester, NY 14624
James
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WMH31017HW6 "Q1 n. Q2 n. Q3 n. Unit ran with door open. Micro switch sticking. Replaced door switches and tested. Unit functions properly. ; used 1 W10915404 (SWITCH - 3/16"), and 1 W11244490 (INTERLOCK) from stock"
Near Rochester, NY 14624
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit too warm in ff section. Freezer at 2 deg. Ff at 40 on recommended. Airflow feels weak from inlet duct in ff section. Adjusted freezer damper. Customer is to monitor. If problem persists replace W10916494
Near Rochester, NY 14624
James
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Q1 n. Q2 n. Q3 n. Leds dead on ceiling and freezer. Replaced leds and adjusted feet to allow doors to self close. Unit functions properly.
Near Rochester, NY 14606
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Ice dispenser jams then drops all cubes at once with the door open. Found ice cubes freezing together. Adjusted fill time on icemaker and adjusted feet. Customer is to monitor. If problem persists replace icemaker
Near Rochester, NY 14607
Evan
Job Details: 11/06/2020
DISHWASHER FRIGIDAIRE FDR252RBS2 Customer stated that unit was leaking. Discovered that unit was leaking from heater attachment. Heater washer and nuts will need to be replaced. Ordering washer & nuts ; ordrng 1 154064901 (WASHER ) and 2 154106202 (HEATER NUT )s
Near Rochester, NY 14605
Evan
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Customer stating that door would not shut and also refrigerator door has large dent on top. Discovered that door gasket was not seated into channel causing issue. Reseated gasket and tested door. Door is now shutting as it should. Explained to customer that dent in door is not covered due to it being a cosmetic issue. Unit tested good otherwise
Near Rochester, NY 14611
Steve
Job Details: 11/06/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced thermistor for cold temps in fresh food section.
Near Pittsford, NY 14534
Steve
Job Details: 11/06/2020
OVEN DOUBLE WHIRLPOOL WOD93EC0AS00 Replaced main co tool and fan for F1error. The oven preheated and tested good. ; dspstn on spec-tagged invntry: 1 WP74008369 SENSOR-OV
Near Rochester, NY 14609
Evan
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW5000DW2 Replacing control and drain pump due to unit failing to run cycle and drain pump shorting out control. Replaced drain pump and control. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Pittsford, NY 14534
Steve
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced freezer light that was out. The fresh food section lights were flickering. The rear ice box light was shorted. Put tester light in to get lights working but is not correct part number or color. Ordering correct module. ; ordrng 1 W11462342 (MODULE), used 1 W10695459 (MODULE) from stock"
Near Victor, NY 14564
Steve
Job Details: 11/06/2020
OVEN WHIRLPOOL WFG550S0HZ1 Found broiler orifice was loose causing flame out of orifice connection. Tightened orifice. Adjusted all the top burners for high flame after propane conversion. Bake element working as expected. Left preordered part with customer.
Near Webster, NY 14580
Evan
Job Details: 11/06/2020
WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing rattling noise while in spin. Upon inspection discovered that metal pan that customer had next to unit was making contact with cabinet causing noise. Unit itself tested good
Near Ontario, NY 14519
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW5500FW1 Attempted to tap out bolt that had broken off inside of drive shaft. Could not remove bolt. Tub will need to be replaced. Ordering tub ; schdld next appmnt for 11/6 FRI !
Near Ontario, NY 14519
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW5630HW0 Customer stated that unit was failing to spin properly during certain cycles. Checked for error codes unit showing code f8e1 for long fill. Discovered that cold water valve was unplugged from connector. This is causing issue. Unit was unable to run rinse cycle therefore would not spin. Reseated connector and ran test cycle. Unit now spinning as it should
Near Fairport, NY 14450
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW8630HC0 Customer stating that unit is failing to respond to commands and flashing lo flow error code. Discovered F8e1 code stored for Long fill. Discovered that cold water valve is failing to actuate. Also discovered that unit was produced in January of 2019 unit will need updated control with updated software in order to correct UI response. Ordering water valve and user interface ; ordrng 1 W11316256 (WATER VALVE (DOUBLE )) and 1 W11322884 (CONTROL )
Near Pittsford, NY 14534
Evan
Job Details: 11/06/2020
DISHWASHER KITCHENAID KUDE60FVSS0 RepLacing wash motor due to unit failing to move water through cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Near Victor, NY 14564
Steve
Job Details: 11/06/2020
DISHWASHER MAYTAG MDBH979AWS4 "The dishwasher is very loud while washing. Sounds like a bearing going bad. Replaced chopper blade with same result. Ordering motor ; rqstng P&A on 1 W10806701 (pump&motor), used 1 W10083957V (CHOPPER 4 BLADE) from stock"
Near Macedon, NY 14502
Steve
Job Details: 11/06/2020
MICROWAVE KITCHENAID KMCS1016GBS This unit has total replacement warranty. No service warranty.
Near Rochester, NY 14612
James
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Replaced control and tested diagnostics. Heater functioning properly. Customer is to monitor. Left valve with customer
Near Canandaigua, NY 14424
Steve
Job Details: 11/06/2020
WASHER MAYTAG MVWX655DW1 "Replaced hub for unit not spinning or agitating properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB) from stock"
Near Rochester, NY 14618
Evan
Job Details: 11/06/2020
RANGE KITCHENAID KGSK901SSS00 Replacing spark module and ignitor due to unit continually sparking. Replaced both parts. Tested unit. Unit tested good
Near Canandaigua, NY 14424
Steve
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Found fresh food section evaporator full of frost. Ordering evap cover. Customer is going to replace defrost overnight. ; ordrng 1 W11167902 (COVER)
Near Rochester, NY 14612
James
Job Details: 11/06/2020
WASHER MAYTAG MVWX655DW1 "Unit not spinning. Found hub worn and wash plate bolt bent. Replaced hub and tested. Unit spinning off balance. Need hub, screw, and gearcase. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock, states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Machine is working as expected. No charge.
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
MICROWAVE MAYTAG MMV5208WB1 Removed broken bulb and replaced bulb on bottom of microwave. The light tests good. ; used 1 8206232A (BULB) from stock
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Restricted the pantry air hole for cold temps in fresh food section. The refrigerator tests good
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
RANGE JENN AIR JDS1450FS0 Found knob retainer came off knob and was pushed down. Removed retainer and reattached to knob. Knob tests good. Tested oven and it preheated properly in fifteen minutes. The range tests good.
Near Victor, NY 14564
Steve
Job Details: 11/04/2020
OVEN KITCHENAID KEBS207DBL10 Ordering thermal fuse for open fuse. ; ordrng 1 WP9759242 (thrmst-fix)
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WMH31017HS0 "Found microwave running loud. Tested amps and found microwave needs magnetron and diode. ; rqstng P&A on 1 W10754299 (magnetron) and 1 W10886077 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK , states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
REFRIGERATOR GE PFSS2MIYCSS Found left slide on freezer door missing bearing and slide not closing all the way. Ordering slide; rqstng P&A on 1 WR49X20767 (kit slide holder 20)
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KFCS22EVBL00 Customer stated that filter housing was spraying water once filter was removed. Discovered this was correct. Manufacturer had shipped customer new housing. Installed new housing. Also unfroze water line running to ice maker. Tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
RANGE KITCHENAID KERS303BSS1 "Found burner not always shutting off to regulate temp on front right burner. Quoted customer. ; rqstng P&A on 1 WPW10251108 (elmnt-surf), dspstn on spec-tagged invntry: 1 12001656 SENSOR"
Near Rochester, NY 14623
Steve
Job Details: 11/04/2020
RANGE GE JGB810SET2SS Found the right rear switch is stuck on ignite causing range to constantly ignite. Removed power from switch until repair. ; ordrng 1 WB24K10077 (ignit switches & har)
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
OVEN WHIRLPOOL WFG775H0HV0 Customer stating that oven is not maintaining temperature and burner flame heights need to be adjusted. Ran preheat in oven to 350. Let unit get up to temp and then observed unit cycle heat on and off. Unit is maintaining temp as it should. Adjusted burners to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 12001656 SENSOR
Near Churchville, NY 14428
Evan
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW0 Replacing control due to UI failing to respond to commands. Replaced control. Tested unit. Unit tests good
Near Rochester, NY 14612
James
Job Details: 11/04/2020
WASHER MAYTAG MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Wash plate seized to gearcase. Gearcase worn causing hub to fail prematurely. Need parts. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Spencerport, NY 14559
Evan
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Customer stated that unit will not dry. Upon inspection discovered error code 7-1 for no heat. Discovered that incoming water temp was too cool causing OWI sensor to shut off heater. Cleared code ran diagnostic cycle. Advised customer to run hot water at sink before filling unit to ensure hot water is entering machine. Filled rinse aid dispenser also. Customer to monitor and report back if issue persists
Near Spencerport, NY 14559
Evan
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was producing burning smell while running and top of machine was very warm to the touch. Customer has uninstalled machine and moved it into garage due to smell coming from machine. Checked for error codes. No codes were present. Called techline to document findings. Unit was able to get into diagnostic mode and tech was able to confirm component function. Cannot locate what was producing burning smell. Customer is not interested in having unit repaired. Documented all findings with techline and safety team. SR: 7729202395
Near Rochester, NY 14609
Evan
Job Details: 11/04/2020
WASHER MAYTAG MVWC565FW2 Customer stating unit is experiencing same issue as before. Unit will not spin out correctly. Unit had f8e1 code stored for long fill. Tested both valves in manual test mode both valves are actuating as they should. Drain hose is hung properly. Called techline to document findings. SR: 7729204116Unit at this time is functioning as it should. Had customer start cycle while in home. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that gap between doors is not even. Gap is much larger on left side of door that right. Adjusted hinges but cannot correct issue. Ordering hinges ; ordrng 1 WP2254473 (LOWER HINGE ) and 1 WP2254618 (MIDDLE HINGE ) and 1 WP2261963 (UPPER HINGE )
Near Rochester, NY 14607
Evan
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5000DW3 Replacing capacitor due to unit failing to engage into spin. Replaced capacitor. Ran test cycle unit tested good
Near Rochester, NY 14626
James
Job Details: 11/04/2020
RANGE WHIRLPOOL JES9900BAS Q1 n. Q2 n. Q3 n. Complaint of under baking and temp falls after preheat. Ohmed temp sensor from control. Sensor was within specs on tech sheet. Preheated oven to 350Oven reached 345. Calibrated oven and oven temp was 350-360. Customer is to monitor if problem persists replace control WP8507P234-60
Near Rochester, NY 14623
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Found defrost drain was restricted. Snaked drain to remove debris and added heat probe to heater to prevent drain from icing. Jo ann boulas 784 2493
Near Rochester, NY 14612
James
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW92HEFW0 Q1 n. Q2 n. Q3 n. Unit shuts off in spin cycle. Found rotor bolt sheared off inside basket shaft. Need tub Assembly and screw. ; rqstng P&A on 1 W10901175 (tub-outer) and 1 W11253212 (screw)
Near Rochester, NY 14616
James
Job Details: 11/04/2020
DRYER WHIRLPOOL WED4815EW1 Q1 n. Q2 n. Q3 n complaint of unit trips breaker as soon as start button is pressed. Inspected wire harness and found no issues. Tightened connections on rear of dryer and tested. Unit pulled 22 amps on startup and did not trip breaker. Customer is to monitor. Recommend replacing breaker in panel.
Near Pittsford, NY 14534
Dave
Job Details: 10/31/2020
RANGE WHIRLPOOL WEE510S0FS1 Unit needs new control for not turning on W10894098 . Quoted customer they will think about repair . ; rqstng P&A on 1 W10894098 (cntrl-elec)
Near Avon, NY 14414
Steve
Job Details: 10/31/2020
WASHER FRIGIDAIRE FFLE3911QW0 Incorrect co tool came in. Ordered correct control. Replaced pressure sensor. ; ordrng 1 5304511966 (WASHER CONTROL)
Near Rochester, NY 14607
Evan
Job Details: 10/31/2020
DISHWASHER MAYTAG MDB7600AWS Customer stating door will not open. Upon inspection discovered latch assembly has broken causing issue. Ordering latch handle ; ordrng 1 WPW10130695 (LATCH ) and 1 WPW10275768 (LATCH ASSEMBLY )
Near Henrietta, NY 14467
Steve
Job Details: 10/31/2020
DISHWASHER KITCHENAID KDFE104DBL2 "Found motor not starting but getting power. Quoted for motor replacement. ; rqstng P&A on 1 WPW10605057 (pump and motor assy), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
OVEN KITCHENAID KOSE500EWH00 Ordering user interface face for erratic temps while cooking. ; rqstng P&A on 1 W10588716 (panl-cntrl)
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
OVEN KENMORE 790.48183 Found upper bake element not turning on. Ordering bake element; rqstng P&A on 1 318601604 (element)
Near Fairport, NY 14450
Dave
Job Details: 10/31/2020
DISHWASHER KITCHENAID KDTE204ESS1 "Spray arms are plugged . Tried to clear spray arms with no luck . Ordering both top and bottom spray arms . Gave best tips on functions of unit . Put affresh cleaning tab in unit and ran all settings . ; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm), dspstn on spec-tagged invntry: 1 WPW10605058 PUMP&MOTOR"
Near Canandaigua, NY 14424
Dave
Job Details: 10/31/2020
DRYER MAYTAG MGD5500FW0 Door is sagging and not closing right ordering hinge and bushings ; rqstng P&A on 2 WPW10208398 (cap)s
Near North Chili, NY 14514
James
Job Details: 10/31/2020
DRYER WHIRLPOOL WED4850HW0 "Unit heating continuously and smells like it's burning. Heating element shorted to case and runs unless unplugged. Left unit unplugged. Need element. ; ordrng 1 279838 (element,heater)"
Near North Chili, NY 14514
James
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing. 113 volts to pump from control. Need pump and hoses. ; rqstng P&A on 1 W10445975 (hose) and 1 W11084656 (motor-pump) and 1 WPW10538166 (grommet)
Near Penfield, NY 14526
Evan
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL DWU9906BAB Replacing door latch springs and wheel assembly due to unit failing to run cycle due to door switches failing to make contact. Replaced all parts. Tested unit. Unit tested good
Near Brighton, NY 14610
Evan
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that dispenser button is missing. Discovered that tab where button is located has broken off. Replaced dispenser and tested unit. Unit functioning as it should. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14618
Dave
Job Details: 10/31/2020
WASHER MAYTAG MVWX655DW2 Washer has no error codes . Ran auto diagnostics. Tested good . Calibrated unit . Customer complaint is items are not cleaning. Customer is using HE soap . Also referred to the owners manual for best wash cycles on items that they are washing . Called techline SR 7729172769 . Customer is not happy with unit .
Near Webster, NY 14580
James
Job Details: 10/31/2020
REFRIGERATOR WHIRLPOOL GS5SHAXTB01 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found shaft loose on cfm. Need condenser fan. Customer opted not to repair W10124096 99.00Sh 15Labor 106.95Sc 93.50
Near Hilton, NY 14468
David
Job Details: 10/31/2020
WASHER WHIRLPOOL MVWC565FW2 "DC indicator light was not illuminated on the control board. Replaced control, calibrated , and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL"
Near Hilton, NY 14468
David
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced inlet assembly, valve, and float, per Techline. Unit leaked significantly as soon as the wash motor was energized. Called Techline again to document reinstalled oldValve to recheck water level. There is no difference between water valves regarding water level. Rechecked installation to make sure that the insulation was not pressing against the tub irregularly. Whirlpool is going to contact the customer for resolution and did not recommend further repairs ."
Near West Henrietta, NY 14586
Steve
Job Details: 10/31/2020
WASHER WHIRLPOOL MVW6230RHW0 Customer stated unit would not finish cycle. Tested washer and found no error codes. Ran washer in normal cycle with towels and it filled and agitated as expected. Ran spin cycle and it worked as expected in time frame given on control. Customer states they are getting F5E4 lid not opened between cycles. The. Auto er were not opening lid in between cycles. Informed customer to open lid and leave open for a minute between cycles
Near Rochester, NY 14616
David
Job Details: 10/31/2020
STACKED LAUNDRY FRIGIDAIRE FFLE3911QW0 Found tub filled with water. Put unit on drain and spin. 120VAC to drain pump. Read open with ohm meter. Removed water from tub and replaced the drain pump. Unit tested good.
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
DISHWASHER MAYTAG MDB7959SHZ0 Replaced upper rack rails for broken rails and rack falling. The dishwasher tested good. ; dspstn on spec-tagged invntry: 2 WPW10567728 TRACK
Near Fairport, NY 14450
Steve
Job Details: 10/31/2020
WASHER WHIRLPOOL MVWC565FW0 Found the gearcase is leaking oil onto belt. The washer need a gearcase. The cost of the repair outweighs new unit.
Near Rochester, NY 14609
James
Job Details: 10/31/2020
RANGE MAYTAG MGR6600FZ1 Q1 n. Q2 n. Q3 n. Door not closing replaced hinge parts and tested unit functions properly
Near Rochester, NY 14606
James
Job Details: 10/31/2020
WASHER WHIRLPOOL MVW8230HC0 Q1 n. Q2 n. Q3 n. Unit banging into side during spin. Complaint of tub hanging to far down when full. Tested diagnostics. No error codes. Slight vibration in spin cycle while empty. Calibrated control. Customer is to monitor. If problem persists replace suspension
Near Rochester, NY 14606
David
Job Details: 10/31/2020
WASHER WHIRLPOOL WTW4950HW Unit would not drain due to a defective drain pump. Pump housing was clear but the impeller would not turn. Replaced the pump motor. Calibrated and tested. Unit tested good Verbal signature
Near Fairport, NY 14450
Evan
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDF760SADM0 Customer stated that unit would not drain. Discovered that drain pump hose was severely clogged causing issue. Cleared hose with shop vacuum. Tested unit multiple times. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/31/2020
WASHER MAYTAG MHW5630HC0 Replacing tub due to holes inside basket being too sharp causing unit to rip clothing during cycle. Replaced tub. Changed over all parts to new tub. Ran multiple test cycles. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/31/2020
WASHER MAYTAG MHW5630HW0 Replacing dispenser due to unit leaking from edge of dispenser and dripping down inner door. Replaced dispenser. Tested unit. Unit tested goods
Near North Chili, NY 14514
David
Job Details: 10/31/2020
WASHER MAYTAG MFW9700SB1 Unit was making a very loud noise during the spin cycle. Checked inner basket. Found that the inner basket is loose from the outer tub because the spindle is broken. The inner basket is NLA customer is going to replace the unit.
Near Fairport, NY 14450
Dave
Job Details: 10/31/2020
RANGE JENN AIR SVD48600B Found the grill side of the unit not getting enough gas to light . Cleaned orifices and tested unit . Unit is now working as expected.
Near Webster, NY 14580
Evan
Job Details: 10/31/2020
DISHWASHER KITCHENAID KDFE104DBL2 Customer stating that unit is not responding to commands. Could not get unit into diagnostic mode. Reset unit at control. Unit began to function. Ran diagnostic cycle unit completed cycle as it should. Could not replicate issue once cycling power on machine. If issue persists please order WPW10537334 (console) collecting service call fee for now. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP and 1 WPW10653840 LATCH
Near Victor, NY 14564
Dave
Job Details: 10/31/2020
WASHER WHIRLPOOL MVWX655DW2 Replace cam and power cord . Unit is still shutting off . Unplugged all components but just left power cord and control on . Called techline Sr 7729176471 . Went through multiple tests with techline . Unit still doing it . Thinking its a power problem. No voltage drops and outlet is correct . Customer will check unit and run cord to another outlet and leave plugged in for testing . ; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Honeoye Falls, NY 14472
Dave
Job Details: 10/31/2020
MICROWAVE FRIGIDAIRE PLMV169DCC Fuse was blown jumped wires and tested magnetron is bad . Customer will seek new unit .
Near Churchville, NY 14428
James
Job Details: 10/31/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Q1 n. Q2 n. Q3 n. Replaced icemaker and cycled in diagnostics. Customer is to monitor for 24 hours one year warranty on repair ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Mendon, NY 14506
Steve
Job Details: 10/31/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Replaced evaporator and drier for not cooling. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10858281 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW6620HC0 Found dispenser leaking from front. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER)
Near Rochester, NY 14616
David
Job Details: 10/29/2020
RANGE KITCHENAID KFGG500ESS2 "Sr7729157731Customer is stillHaving an issue with oven relighting. Although I was unable to recreate the issue while in the home, I documented issue with Techline. Polarity is correct. Followed DSI trouble shooting service pointer yet provided by Techline. Could not find a failure in the DSI system as it is very intermittent. Ordering a new ignitor and DSI control. More documentation is required if problem persists ; ordrng 1 WPW10324262 (Ignitor) and 1 WPW10511278 (DSI control)"
Near Pittsford, NY 14534
Dave
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS22ECMS00 Unit needs new ice maker . Its cycling and not calling for water . Tested water flow at dispenser. Was good . Jumped the ice maker to test water valve. Tested good . Ordering ice maker W10884390; rqstng P&A on 1 W10884390 (icemaker)
Near Irondequoit, NY 14609
Dave
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Unit not cooling . Unit has leak . Ordering evap and compressor uv drier . Put tap on unit to get it cooling . Ordering parts . ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 819043 (heat-probe) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor)
Near Ontario, NY 14519
James
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW72HEDW0 F3e1. F8e3. Cleared codes. User interface flashes and dies over and over. Disconnected UI and pressure switch. Reconnected and cleared pressure hose. Ran diagnostics test. Checked pressure hose connection at rear tub and drain pump. Unit functions but UI flashes randomly when off. Dispenser drawer hard to pull out. ; rqstng P&A on 1 W10575334 (disp.drawer assy) and 1 WPW10750475 (panel-cntl)
Near Webster, NY 14580
Evan
Job Details: 10/29/2020
STACKED LAUNDRY GE GUD27ESSJ0WW Replacing gear case seal due to unit leaking from seal. Cannot remove tub nut need special tool to attachment to remove nut. Tech to retrieve tool and return ; schdld next appmnt for 10/29 THU 3-6
Near Palmyra, NY 14522
Dave
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 F5E1 door error code Ordering tracks . Found spray arms not spinning at all . Ordering both spray arms and top manifold. . Found the tracks heat stakes rusting . ; ordrng 1 W11259786 (track) and 1 W11259785 (track) and 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm) and 1 W11162734 (manifold)
Near Brockport, NY 14420
David
Job Details: 10/29/2020
DRYER ROPER RED4516FW0 The dryer was making a loud scraping noise. Found a drywall screw lodge in the front drumBearing. Removed screw. Unit tested good.
Near Canandaigua, NY 14424
Dave
Job Details: 10/29/2020
DISHWASHER KENMORE 665.14799N510 Diverter motor is leaking . Unit needs new sump . Quoted customer .customer will look into another unit . Part number for sump is WPW10554963 .user interface is also cracked W10901799; ordrng 1 WPW10554963 (pump&motor)
Near Manchester, NY 14504
Steve
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found freezer door sagging and rubbing on liner causing door to not always close properly. Adjusted door and it closes properly now.
Near Rochester, NY 14616
James
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Q1 n. Q2. N. Q3 n. Unit squeaking during cycle. Tightened cabinet screws and adjusted feet. Noises no longer occur.
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Replaced door switch for not starting.
Near Rochester, NY 14626
David
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Water and ice was not working properly because the waterline was kinked against the floor penetration causing a restriction. Moved refrigerator away from the back wall a bit so it would clear the waterline. Water tested good