Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1498 customer reviews

Evan E.

Evan E.

DRYER MAYTAG MGDX655DW2 Customer stated that unit is burning clothing. Upon inspection discovered that cycling thermostat is running heater for too long causing issue.Ordering thermostat; ordrng 1 W11050897 (THERMOSTAT )

Near Farmington Rd, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER WHIRLPOOL MDB7749SBM2 Customer stated that unit was acting very erratically unit would not start cycle or would run on its own at random times. Discovered silver migration on ribbon cable. Called techline S25462Replaced user interface.S code to cover part cost. Part tech has is not correct color Ordering correct color ; ordrng 1 W10811169 (USER INTERFACE SS)

Near Parrish Rd, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 "Replaced control, unit testing good."

Near Chamberlain St, Rochester, NY 14609
David L.

David L.

WASHER WHIRLPOOL WGD6620HW0 Installed the panel on the washing machine.

Near Lake Ave, Rochester, NY 14612
David L.

David L.

DISHWASHER WHIRLPOOL WDT970SAHV0 Dishwasher was not pumping water. Ordering pump motor. ; ordrng 1 W11087376 (pump&motor)

Near Albright Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer concerned about unit leaking from the front at beginning of cycle. Upon arrival, customer had unit in the middle of the floor perfectly leveled. Ran unit 3 times from beginning and could not get any water to leak. Moved unit to installation location under the counter to make adjustments to front legs. While under the counter, there was a significant gap between tub and countertop which would result in having to adjust the front legs to be aesthetically pleasing, and in this case would prevent unit from leaking. Customer then insisted to pull the unit back out and take note that it is “perfectly level and shouldn’t leak when perfectly level”. Moisture was present on installation at the bottom of the door after pulling unit back out because water was in the unit when it was moved out. Only witnessed one drop of water while unit was underneath the counter before any further adjustments were made. Explained to customer that in some cases a unit w

Near Stanton Ln, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced self closing door hing. The hinge mount came in wrong color. The door is not clicking on hinge. The clicking is internal in the door. Ordering door and bottom hinge ; ordrng 1 W10691674 (hinge-door) and 1 W10849516 (dor-fip)

Near Edendery Cir, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR AMANA ABB2224BRW00 Found the evaporator was fully frosted again. Heater did not turn on. The not should not have been fully frosted. Removed frost and replaced bi metal. While testing the thermistor's with ice water I spilled water on control. Replaced control at no charge.

Near Peakview Dr, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFCS22EVMS6 Replaced icemaker for open motor that was preventing mice production. The icemaker tested good.

Near Elmbrook Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Customer rescheduled when I called before going to home. ; schdld next appmnt for 6/26 WED !

Near Woodbine Ave, Rochester, NY 14619
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDA03CTBS3 Replaced vent for not closing causing moisture to accumulate on top left side. ; dspstn on spec-tagged invntry: 1 WP8269259 GASKET

Near Clover Hills Dr, Rochester, NY 14618
Steve M.

Steve M.

MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced door switches for door errors causing no operation. The microwave tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Nevele Creek, Penfield, NY 14526
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADW0 Wrong part was ordered. Ordering correct part. ; rqstng P&A on 1 W10804115 (CONTROL BOARD)

Near Daisy Ln, North Chili, NY 14514
Evan E.

Evan E.

RANGE WHIRLPOOL WEE745H0FH1 Replacing control due to unit displaying f2e1 error code for stuck /shorted key. Replaced control. Tested control functions. Could not get code to reappear once installing new control. Unit tested good

Near Ridge Crest Dr, Victor, NY 14564
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFC704FPS01 Customer stated that filter was stuck inside housing. Upon inspection discovered that guide tab on original filter was causing issue. Was able to remove filter after prying filter out. Installed new filter that customer had. Unit tested good

Near Victor, NY 14564
Evan E.

Evan E.

RANGE WHIRLPOOL KMBP107ESS02 Replacing ceramic support for burner due to old support cracking. Replaced support unit tested good

Near Victor, NY 14564
David L.

David L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit was not filling due to two small knives holding the float up. Removed and tested. ; dspstn on spec-tagged invntry: 1 W10888684 DISPENSER DOOR KIT and 1 W11087376 PUMP&MOTOR

Near Bright Stream Way, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDFE104DSS2 Unit was not washing due to a failed diverter replaced sump. Parts covered per KB u it tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Southshore Pl, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Found all functions worked on arrival but after testing ofr a couple minutes the main control died. Ordering main control. Part covered under loyalty retention program. ; ordrng 1 W11116592 (cntrl-elec)

Near Sand Hill Rd, Caledonia, NY 14423
David L.

David L.

DISHWASHER WHIRLPOOL MDB8969SDM0 Unit was not draining. Pump was straining but not working. Replaced drain pump. Dishwasher tests ok.

Near Slocum Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT541SZHV00 Installed new ff and freezer door. Sealing very well. Customer to monitor. Left release vac with customer

Near Clarendon Ct, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302EPA Tested ice maker and it did not leak for me. Found the back fastening screw was loose. The icemaker may have been out of level. Tightened screw. If problem persists preorder another icemaker

Near Winding Creek Ln, Rochester, NY 14625
Shaiman C.

Shaiman C.

DRYER ROPER RGD4516FW0 Customer concerned of a knocking sound. Unable to recreate but had video evidence. Shards or rubber were inside unit and rubber skid marks on drum. Installed maintenance kit. Customer monitor.; used 1 4392065 (REPAIR KIT) from stock

Near Loretta Dr, Spencerport, NY 14559
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW0 F7E1 code stored. Unit won’t spin clothes out. Hub was completely shot. Replaced hub. Repair successful. ; used 1 W10528947 (HUB) from stock

Near Meadowwood Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT311FFFZ00 Lowered casters to level refrigerator and better door closing. Re oved plug warning label for noise behind refrigerator. The refrigerator tested good.

Near Candleford Heights, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5100VQ1 No continuity on thermal fuse. Replaced fuse. Repair successful.; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Pondbrook Point, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GBS0 Customer stated that unit was not dissolving soap and was not cleaning dishes. Checked for error codes unit was displaying code 4-3 for wash motor not running. Let diagnostic cycle begin. Unit was filling with water but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good

Near Gillis Rd, Victor, NY 14564
Evan E.

Evan E.

WASHER WHIRLPOOL WFW85HEFW1 Customer stated door was locked and could not open door even after unplugging unit. Manually opened door. Checked for error codes. Unit was displaying code F5e3 (door unlock error) discovered that latch was failing to unlock door. Replaced latch Ran diagnostic cycleUnit tested good ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

Near Highland Green, Victor, NY 14564
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW0 Replacing gear case and wash plate due to teeth on old gear case wearing out causing unit not to agitate. Replaced gear case replaced wash plate.Ran calibration cycle Ran test cycle Unit tested good; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE

Near Waycross Rd, Fairport, NY 14450
Evan E.

Evan E.

OVEN WHIRLPOOL KSEG700ESS3 Customer stated unit was getting too hot. Upon inspection checked for codes. No codes present. Ran test bake cycle to 350 with digital thermometer inside cavity. Unit was was 50 degrees over temperature that display was showing. Installed new temperature sensor Ran test preheat to 350 Watched unit cycle temperature Unit now maintaining correct temp. Unit tested good

Near Dearfield Ct, Fairport, NY 14450
David L.

David L.

DISHWASHER WHIRLPOOL WDF510PAYS8 "Checked unit for not filling. Passed diagnostic test. Checked error codes - 2 cool water codes and 1 open float code. Suspecting stuck float. Float, however, was clear on arrival. Customer to monitor."

Near State St, Rochester, NY 14614
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Replacing motor and actuator due to unit not spinning out correctly And actuator failing to sense speed of basket. Replaced motor replaced actuator. Ran diagnostic cycle. Unit tested good

Near Kirklees Rd, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL WTW8500BW0 Unit is displaying F71 (Sd) error. Ran diagnostics to check agitation and spin. Basket moves up and down freely. Drain pump emptied tub completely 4 times. Unit getting stuck in c8. Blew through pressure hose and reseated. Tightened rotor bolt. Removed tub to check air dome and pump trap. All of the water was drained. Ran diagnostics again to verify. Hub is stripped customer is going to replace part.

Near Groundsel Dr, Hilton, NY 14468
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that door was not shutting properly. Upon inspection discovered that hinge on left side was not fully seated. Door was not aligning correctly when attempting to shut. Reseated hinge and tested door multiple times. Door now shutting properly. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH

Near Old Landmark Dr, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL WEG730H0DB0 Customer stated that while lighting left front burner on stove other burners would light. Inspected cooktop orifice and valves orifice is clear suspecting issue with valve’s and manifold. Recommending for customer to contact manufacturer due to this being safety issue. Parts needed for repair are (manifold) W10873132 ( 2 valves LF & RF )W11163975 (valve RR ) W10566049. Customer to contact office if they would like to proceed

Near Valley Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER GE GTW460ASJ2WW Replacing belt due to old belt ripping causing unit not to spin. Replaced belt. Ran test cycle. Ran drain and spin cycle. Unit now agitating and spinning out correctly.

Near Asbury St, Rochester, NY 14620
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0AS1 Installed ground wire on ignitor due to unit failing to light consistently. Watched unit cycle flame. Unit tested good

Near S Plymouth Ave, Rochester, NY 14608
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFTR1814TW Found loose connection at heater preventing defrost. Repaired connection. Unit is in a garage. Left to defrost. Left garage open per customers request. ; dspstn on spec-tagged invntry: 1 W10822278 TIMER-DEFROST

Near Kuhn Rd, Rochester, NY 14612
Evan E.

Evan E.

DRYER KENMORE 11077032601 Customer stated unit was not heating. Upon inspection discovered that thermal fuse had tested open. Replaced fuse. Ran test cycle to watch flame cycle on and off. Unit tested good ; used 1 WP3390719 (FUSE-THERMAL) from stock

Near Ida Red Ln, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 "Customer concerned about unit displaying LF code during use. Attempted to get unit into diagnostics to verify error codes and run auto verification. Unit will not display error codes; the UI goes blank when diagnostics is entered. When attempting to start cycle, unit tumbles, no water, then drains. Suspecting bad control and UI. Replacing valves on next visit also. ; ordrng 1 W11319991 (USER INTERFACE ) and 1 W11322903 (CONTROL)"

Near E Jefferson Rd, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL WTW8200YW0 Ran auto test. Washer didn't drain well. Ordering drain pump.; ordrng 1 WPW10409079 (pump-water)

Near Clark St, Spencerport, NY 14559
David L.

David L.

RANGE AMANA AGR6603SFW1 "Customer reported front two burners were not igniting consistently. Adjusted flame, reducing gas flow."

Near Maier Cir, Spencerport, NY 14559
David L.

David L.

DRYER KENMORE 110.70012 Replaced motor due to loud noise on start up .

Near E End Way, Rochester, NY 14604
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDBMOO The ice maker bail arm was in the off position. Put arm down and watched unit cycle. Customer to monitor. Atec warranty

Near Bayside Dr, Webster, NY 14580
David L.

David L.

MICROWAVE MAYTAG MMV4206FZ3 Replaced magnetron due to unit not heating unit tested good after install.

Near English Station Rd, Rochester, NY 14616
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DSS2 "Replaced main control, ui for erratic operation. Replaced wash pump for not pushing water. Found the power connection was black at the control. Ordering harness to repair connection. ; ordrng 1 W10744908 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Hidden Oaks, Pittsford, NY 14534
David L.

David L.

DISHWASHER WHIRLPOOL DU1055XTVS1 Top arm was not spraying. Sump needed cleaning.cleaned sump.

Near Lake Meadow Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAE03 Freezer compartment fan blade is not stock and is causing ice issues. Ordering the correct fan blade. Drain tube was causing the leak cleared ice from freezer. ; ordrng 1 WP67006337 (blade- fan)

Near Quail Ln, Rochester, NY 14624
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9160PW0 Customer stated that unit was flashing f05 code after beginning to fill. Discovered that code is for water temp sensor. Ohmed out temp sensor. Temp sensor readings were accurate according to tech sheet. Called tech line to document findings. Techline recommendation is replacement of control. Control is no longer available from supplier for this unit. Collecting service call fee

Near Thackery Rd, Rochester, NY 14610
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5550XW3 Customer stated they saw small amount of water in front of machine after cycle had finished. Checked for error codes. No codes were present. Ran diagnostic cycle and inspected fill valve and drain hose while unit was filling and draining. Looking for holes in hoses. Could not replicate issue. Customer to monitor and contact office if issue is to arise again.

Near Guygrace Ln, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0AS1 Unit is still experiencing same issue. Discovered that ignitor is having grounding issue. Spoke with other techs about issue. Techs suggesting grounding ignitor manually with copper wire. Tech is purchasing copper wire and returning on sat 6/22; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED

Near S Plymouth Ave, Rochester, NY 14608
Evan E.

Evan E.

OVEN JENN AIR JJW3430DP00 Replacing control due to unit showing f2e1 error code for stuck /shorted key. Unit was flashing code when customer ran broil cycle. Replaced control ran test broil. Unit tested good

Near Angels Path, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Replacing freezer pantry drawer due to front of drawer cracking. Replaced drawer. Unit tested good. Customer will need to be reimbursed partial part cost due to actual part cost being cheaper than quoted part cost. Reimbursement amount is $66.96

Near Coastal View Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 Unit would not power on. Replaced control board & calibrated. Unit testing good.

Near Rawson Rd, Victor, NY 14564
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8959SFZ4 Customer concerned about unit leaking from top left corner. Gaskets and upper rack are in good condition. Customer and tech verified the machine is level. Top spray arm is clear of debris. Door shuts as it should. No leak present. Ran machine for an ample amount of time in efforts to recreate the leak. Customer monitor.

Near Co Rd 32, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Drain hose was cracked. Replaced drain hose. Issue resolved.

Near Pleasant Way, Penfield, NY 14526
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB4949SHZ0 Customer could not get unit to start every time. Showed customer how to start machine. Unit testing good.

Near Rosedale St, Rochester, NY 14620
Steve M.

Steve M.

RANGE WHIRLPOOL WFC310S0EB3 Found control not sending power to make or broil. Ordering control; ordrng 1 W11122531 (cntrl-elec)

Near Hathaway Dr, Farmington, NY 14425
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4616FW2 Customer stated that unit was stopping once unit for to rinse cycle. Checked for error codes. Unit displaying error code for basket speed fault. Ran tachometer verification test. Unit failed test . Actuator was not sensing speed of basket. Replaced actuator. Ran test again. Unit passed test. Ran diagnostic cycle. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock

Near Pearsall Rd, Williamson, NY 14589
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDW03CTBL0 Replaced link kit for door falling. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 8194001 LINK (2)

Near Butterfly Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYB05 Found the duck bill on defrost drain restricted. Cut open the duck bill and water started draining. The refrigerator tested good.

Near West Pkwy, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Found door is warped letting warm air enter unit causing condensation to build inside. ; ordrng 1 LW10668874 (dor-fip)

Near Hathaway Dr, Farmington, NY 14425
David L.

David L.

FREEZER WHIRLPOOL WRF535SWHB00 Door was replaced but did not close the gap. The mullion is concave and will not accept the gasket. Called tech line pics attached need to be emailed to whirlpool_techline@whirlpool.com with sr7725156032 as subject.

Near Whittier Rd, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Lowered right caster to stop condenser from vibrating on floor. The refrigerator tested good.

Near Creek Rd, Palmyra, NY 14522
Steve M.

Steve M.

COOKTOP WHIRLPOOL WFE525S0HV0 Replaced infinite switch for intermittent no operation on right front burner. Left burner with customer. The range tested good. ; dspstn on spec-tagged invntry: 1 W10275048 ELEMENT

Near Hogback Hill Rd, Palmyra, NY 14522
Steve M.

Steve M.

STACKED LAUNDRY GE GUD24ESSJ0WW Replaced control with same result. Over filling. Found the outer tub air dome was restricted. Customer had an air tank. We blew it out and the washer started to fill and agitate properly.

Near Reeves Rd, Marion, NY 14505
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB119WFBM Found the warning label on the plug cord was snapping with airflow behind refrigerator. Removed label and leveled refrigerator. The refrigerator tests good.

Near Roselawn Crescent, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302EPA Replaced ice maker for low ice production. Took front of ice bin off and repositioned magnet so when the door opens the ice bin comes with it.

Near Winding Creek Ln, Rochester, NY 14625
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017AS3 Replaced main control and light bulb for build persistently blowing. The microwave tested good. ; used 1 8206232A (BULB) from stock

Near Ranney Dr, Fairport, NY 14450
David L.

David L.

DRYER WHIRLPOOL WED9300VU1 Customer stating that unit is working well after having the vent cleaned. They did not have us enter the home.

Near Attridge Rd, Churchville, NY 14428
David L.

David L.

FREEZER WHIRLPOOL WSZ57L18DH00 Replaced the evaporator and compressor due to the unit not cooling. Unit began cooling after installation. Parts covered per KB

Near Picturesque Dr, Rochester, NY 14616
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017AS5 Replaced interlock switches with kit that was supplied by the customer for door error codes. The microwave tested good.

Near Ranney Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW72HEDW0 Drain pump was not draining as it should. Trap was also clogged with debris. Replaced pump. Ran auto verification cycle. Unit testing good.

Near Railroad Ave, Hamlin, NY 14464
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FPHD2481KF1 Replaced water valve for cracked valve that was leaking. The dishwasher tested good.

Near Heritage Dr, Rochester, NY 14615
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GSS26C4XXY04 Found broken wire at the bottom of the door that goes to dispenser motor. Repaired wired and taped all wires good. The dispenser motor is working as expected.

Near Country Corner Ln, Fairport, NY 14450
Evan E.

Evan E.

RANGE KITCHENAID KDRP407HSS4 Customer stated that power had gone out and unit was displaying PF on display. Could not select any other functions. Inspected UI and removed display ribbon cable from control. Once removing ribbon cable and reseating cable Unit began to function. Tested all functions on stove. Unit tested good

Near Sweets Corners Rd, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MAV2757AWW Customer stated that unit was not spinning or draining properly. Upon inspection discovered that motor coupler had broken in 2 pieces causing belt to come loose from drivetrain. Unit will need new motor if customer decides to proceed with repair. If customer would like to proceed with repair please order motor (WP21001950 ) and replacement belt (WP21352320). Quoted customer for $74.90 labor rate ; dspstn on spec-tagged invntry: 1 WP21352320 BELT

Near Hudson Ave, Rochester, NY 14617
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer states the dishwasher is leaking from left side. Tested in diagnostics with outer panel off. The dishwasher did not leak for me. No leaks from dispenser or exhaust fan. Replaced the gasket for good measure.

Near Summers Cir, Pittsford, NY 14534
Steve M.

Steve M.

OVEN AMANA AER6303MFS2 Replaced main control and sensor for stuck key and sensor error code that was preventing bake. The range tested good.

Near Meigs St, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Customer stated track rails are broken causing upper rack to fall . Tech cannot get unit uninstalled due to height of floor. Lowered feet but was still unable to uninstall unit from underneath counter. Unit willneed to be uninstalled before tech can replace tracks. Did not collect service call fee yet. Please contact office once unit is uninstalled.

Near Long Acre Rd, Rochester, NY 14621
Evan E.

Evan E.

WASHER FRIGIDAIRE GLTR1670AS0 Customer stated they are hearing same noise as before. Customer had unit running upon arrival. Rear bearing is causing issue. Bearing is beginning to go bad. Quoted customer to replace bearing. Customer does not want to proceed due to cost of part and age of machine. Atec warranty

Near E Main St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFM Replaced damaged harness unit tested good.

Near Electric Ave, Rochester, NY 14613
Evan E.

Evan E.

DISHWASHER KITCHENAID KDHE404DSS0 Customer stated unit is shutting off after running for 15 mins or so. Checked for error codes unit was displaying 6-2 fill valve electrical problem. Tested valve. Valve tested good. Called tech line. Techline recommending unplugging vent fan and running unit. Once doing this issue went away. Fan is drawing to much voltage during cycle. Ordering fan SR: 7725144315; ordrng 1 WPW10469574 (FAN VENT MOTOR )

Near Burnett Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFCO22EVBL5 Slide ordered was not correct. Reordering slide. Installed gasket. ; ordrng 1 WP13055901 (slide)

Near Piccadilly Square, Rochester, NY 14625
David L.

David L.

MICROWAVE KITCHENAID KOCE507ESS06 Hinges on microwave door are not closing properly creating a door error. Documented with techline. Ordering hinges; ordrng 2 W10874474 (hinge-door)s

Near Hidden Meadow, Penfield, NY 14526
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 Wrong part was ordered. Reordering part.; ordrng 1 W11116590 (CONTROL)

Near Chamberlain St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR GE GTE21GSHBSS Unit is not cooling properly due to a bad defrost timer. Ordering timer and thermostat. ; rqstng P&A on 1 WR09X22737 (DEFROST TIMER) and 1 WR50X24624 (WR50X24624)

Near S Clinton Ave, Rochester, NY 14620
Evan E.

Evan E.

RANGE FRIGIDAIRE FFGF3052TSA Moving apt to monday 5/26; saved tckt

Near East Ridge Road, Rochester, NY 14621
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6000XW2 Unit would not start with an F6E1 error code. Latch tested good. Tested power going to MCU. Power was present. Replaced MCU. Ran auto verification with no issues. Unit is working as expected.; dspstn on spec-tagged invntry: 1 8183270 LATCH

Near Pleasant Dr, Rush, NY 14543
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 "Large amount of oil was under the machine. Replaced gear case, unit testing good."

Near Glazer Dr, Rochester, NY 14625
Evan E.

Evan E.

COOKTOP JENN AIR JGD3430BS00 Replacing right front orifice holder due to burner screws snapping inside holding causing issue with mounting cooktop. Replaced orifice holder. Reassembled unit. Unit tested good

Near Woodard Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced icemaker due to a failed heater. Harness checks ok. Unit cycled and filled. Customer to monitor.

Near Churchill Dr, Rochester, NY 14616
Steve M.

Steve M.

WASHER AMANA NTW4516FW3 Found no error codes. Customer concerned with amount of water. Tested washer with clothing and it is filling as expected. Instructed customer on use of cycles for proper washing. The washer tested good.

Near Gypsum Mills St, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSRW25CRSS02 The refrigerator has a low charge. Found the copper behind the unit is black. The unit is exposed to sulfur. The unit is not repairable.

Near Sand Hill Rd, Caledonia, NY 14423
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2558FEZ01 "The temps in fresh food section were good. Customer complained of veggies freezing. Raise the temp to pantry to warmest setting. The refrigerator and freezer are packed full that may be causing temps to very due to poor air flow. The freezer door gasket was open on left side causing frost build up in freezer. Heated, reformed and added perma gum behind gasket for better door sealing. The refrigerator tests good. The pantry door was also falling off. Added screws to keep in place. The door tests good."

Near Trabold Rd, Rochester, NY 14624
Steve M.

Steve M.

WASHER GE GTW460ASJWW Found the extra options were on deep rinse that may have been causing extra time during wash. Filled and agitated. The washer tests good. No serial tag on washer. No charge.

Near Hickory Ln, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Items still freezing in the fresh food section. Frost pattern is good. Freezer only has a few items inside put freezer on max setting and recommending putting a load on the freezer (more items or some jugs with water to freezer) this will help stabilize the unit. If problem persists pre order control and thermistor. W11353813. W10838965

Near Mariner Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL ET1CHKXKT01 Icemaker mold is leaking and the water pressure to the unit is restricted. Customer was not interested in replacing the ice maker.

Near Talbot Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB835DW4 "Customer concerned about unit not always drying, unit continues to run even when cycle is complete, and a one time occurrence of a PF code. Replaced control. Unit is recognizing good airflow, however the vent appears to be slightly too long. Instructed customer to verify the vent is no more than 7 feet long."

Near Tyler Trail, Hilton, NY 14468
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HZ2 End tone is not operating properly. Ordering control and keypad. Unit is heating proper.y at this time but previously was not. Ordering magnetron . ; ordrng 1 W10754299 (magnetron) and 1 W10892389 (cntrl-elec) and 1 W11175577 (KEYPAD)

Near Norcrest Dr, Rochester, NY 14617
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Did not have intended part. Ordered fresh food pantry door. Need freezer pantry drawer. Ordering freezer pantry ; ordrng 1 W10704093 (CENTER BIN FREEZER)

Near Coastal View Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER GE GTW460ASJ2WW Customer stated that unit was not spinning. Upon inspection checked for error codes. Unit was displaying spin/agitate code 14. Attempted to run cycle. Unit would not stop filling. Pressure hose was clogged causing issue. Cleared hose and tested pressure sensor. Also replaced lid lock with updated moisture strip. Once hose was cleared could hear motor running but not moving basket. Unit needs drive belt. Ordering belt ; ordrng 1 WH01X24180 (BELT )

Near Asbury St, Rochester, NY 14620
Steve M.

Steve M.

RANGE WHIRLPOOL KSGG700ESS0 Found panel and console both came in damaged. Took pics. The foot is incorrect. The part number and picture on marcone are incorrect for the stove. JM at office is going to investigate; ordrng 1 FOOTJMINVESTIGATING and 1 W10861216 (panel-drwr) and 1 W10909669 (panl-cntrl)

Near Bristol View Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

MICROWAVE WHIRLPOOL WMH31017HZ2 "Control panel assembly is bent, turn table is testing good. Replacing control assembly.; ordrng 1 W11175577 (CONTROL ASSEMBLY )"

Near Recreation Dr, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR KITCHENAID KBFS22EWMS7 Freezer had ice buildup at bottom. Drain tube was clogged and water supply tube to icemaker was frozen. Replaced drain tube and defrosted water supply tube and broke up and removed ice. Icemaker testing ok. Unit was pulled out on arrival left unit where it was. Customer will reinstall.

Near Holley Rd, Webster, NY 14580
David L.

David L.

DRYER WHIRLPOOL MGD5630HW0 Replaced UI and control due to intermittent operation

Near Edgemere Dr, Rochester, NY 14612
David L.

David L.

FREEZER WHIRLPOOL WRF535SWHZ01 Customer had had an issue with condensation in the freezer. This was causing the light not to operate properly. Tightened light bulb and made sure door was closing properly. Turned moisture control on to keep condensation off of the fresh food mullion.

Near N Creek Crossing, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW3 F8E1 code stored. Replacing water valve.; ordrng 1 W11165546 (WATER VALVE )

Near Recreation Dr, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7800XW4 Replacing lid due to plastic on old lid cracking at hinge causing lid not to lock. Replaced lid ran diagnostic cycle. Ran drain and spin cycle. Unit tested good

Near Shore Dr, Rochester, NY 14622
David L.

David L.

DISHWASHER WHIRLPOOL WDF760SADW3 Unit was not heating due to heater lock out ran diagnostics to reset heater and OWI unit passed diagnostic test. Filled rinse aid for the customer; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 W10300924V GASKET

Near Greece, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBBL03 Replaced evaporator and co press or due to unit not cooling. Unit began cooling after install. ; pckd up 1 W10917531 (evaporator)

Near Middle Rd, Sodus, NY 14551
Evan E.

Evan E.

DRYER MAYTAG MEDC465HW0 Customer stated that they were hearing a metal on metal scratching noise coming from unit. Upon inspection discovered that right side roller had come loose due to triangle clip breaking causing roller to be loose. Replaced clip and cleaned roller shaft. Ran test cycle. Unit tested good

Near Whispering Woods Dr, Williamson, NY 14589
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated that unit was not powering up when selecting a cycle. Removed upper panel to inspect control. Discovered that control was receiving 120v but not accepting commands. Led verification light was also not lit. Replaced control. Ran diagnostic cycle. Unit tested good

Near Kirklees Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW3505FW0 Replaced UI. Unit testing good.

Near Mushroom Blvd, Rochester, NY 14623
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE104ESS4 The bottom rack is functioning as designed. The wheels are Not broken. The rack pulls out as expected.

Near Escena Rise, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE254ESS2 Found a piece of glass in the pump that was stopping pump and then not allowing dishwasher to run. Removed glass and the dishwasher started to work as expected. Reattached the gasket to dispenser

Near Sedgley Park, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6630HW0 Customer concerned about clothes coming out soaking wet. No error codes stored. Unit drains and spins in quick test cycle. No debris in drain trap. Contacted tech line. Agent suggests there are no issues with the machine. Informed customer on good loading habits. Unit testing good.SR: 7725131044

Near Spring St, Clifton Springs, NY 14432
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104HPS0 Replaced tub for persistent leaking The dishwasher tested good.

Near Benedict Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Customer concerned about a smelly smell emitting from the washer. Called tech line. Agent says there is nothing that comes in the washer from the factory that could cause a stinky smelly smell. Unit is functioning as it should. Suggested customer should get in contact with customer support.SR: 7725132402

Near White Springs Rd, Geneva, NY 14456
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced motor sump for motor not staring the dishwasher tested good. Left parts with customer.

Near Highview Dr, Hamlin, NY 14464
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced evap fan motor for no cool. The refrigerator tested good.

Near Arnett Blvd, Rochester, NY 14619
Steve M.

Steve M.

DRYER AMANA NED4655EW1 Found there was no power from L1 to L2 at the block causing then dryer to not turn on. Should be 240 volts.

Near Woodstock Ln, Brockport, NY 14420
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104HBL0 Replaced dispenser for leaking. The dishwasher tested good.

Near Windrush Valley Rd, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFC42FTS07 Replaced ice maker for no ice production. Cleaned rails that were frosted causing the door to pull out hard.

Near Gambin Hill, Fairport, NY 14450
David L.

David L.

MICROWAVE MAYTAG MMV4206FZ3 "Unit is not heating due to a failed magnetron. Ordering magnetron. Part is covered under 120 month warranty. ; ordrng 1 W10818686 (magnetron), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"

Near English Station Rd, Rochester, NY 14616
David L.

David L.

OVEN JENN AIR JJW3830DS02 Oven still having ghost light issue. Called techline for updated version of UI. UI needs to be ordered from whirlpool directly to avoid receiving old stock. ; ordrng 1 W10876350 (panl-cntrl)

Near Armetale Luster, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 Power indicating light on control board is not illuminating when connected to power. Control board should be replaced. ; ordrng 1 W11116590 (CONTROL)

Near 5 Mile Line Road, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW0 Customer stated that agitator was not moving during wash cycle. Upon inspection discovered teeth on gear case were stripped causing issue. Ordering gear case and wash plate; ordrng 1 W10811956 (GEAR CASE ) and 1 W10902814 (WASH PLATE )

Near Waycross Rd, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Found the screw that holds left rail was loose causing door to stay open. The fan had ice all around it. Removed ice and fastened screw do door can close. Found the icemaker is missing bail arm. Ordering bail arm. ; ordrng 1 WPW10474785 (arm-shut)

Near Woodbine Ave, Rochester, NY 14619
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDA03CTBS3 Found vent motor getting power but not running causing condensation accumulating above vent fan. ; ordrng 1 WP8269259 (gasket) and 1 WP8572611 (vent)

Near Clover Hills Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GD25DIXHB02 The water tube is broken at the dispenser. Put in a water tube but if problem persists preorder water tube. ; rqstng P&A on 1 WP4388152 (fitting)

Near Royale Dr, Fairport, NY 14450
Evan E.

Evan E.

RANGE WHIRLPOOL WEE745H0FH1 Customer stated unit was flashing f2e1 error code for stuck /shorted keypad. Cleared code but code continually kept showing up on display. Replaced keypad. Unit is still experiencing issue. Ordering control ; ordrng 1 W10884488 (CONTROL )

Near Ridge Crest Dr, Victor, NY 14564
Evan E.

Evan E.

RANGE WHIRLPOOL KMBP107ESS02 Ceramic clip for microwave element has broken. Part tech has is missing clip. Reordering clip ; ordrng 1 W10909479 (SUPPORT)

Near Victor, NY 14564
David L.

David L.

REFRIGERATOR MAYTAG MFI2269VEM7 Installed new gasket. Repaired door at hinge.

Near Rollingwood Dr, Rochester, NY 14616
David L.

David L.

OVEN WHIRLPOOL WFE720H0AS0 Unit was not heating due to an open bake element. Replaced element and tested. Unit tested good.

Near Trellis Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS312SNHM01 Greased sticking drawers and removed light to install shelf. Reinstalled light. Crisper snow operating properly.

Near Pumpkin Hill, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL GHW9150PW4 Unit fills with water on its own. Water valve and control should be replaced. Customer declines further repair. Service fee charged in job 82734.

Near Woodmill Dr, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW94HEXW2 F6E1 F5E2 error codes stored. Control board should be replaced. Customer declines further repair.

Near Bayberry Dr, Rochester, NY 14609
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer concerned about unit causing the breaker to trip near the end of the cycle. Ran unit through a diagnostic cycle and the unit did trip when the heating load was tested. Contacted tech line. Tech line agent requested to investigate the breaker and confirm that it is not a GFI breaker. Unit is indeed on a 15A GFI breaker; agent stated the machines will cause GFI units to trip. Tech line agent recommended to have customer contact an electrician to have the breaker replaced. Customer contacted the builder who said GFI is code. Suggested customer to upgrade breaker from 15a to 20a. SR: 7725118265

Near Brookwood Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER AMANA ADB1400AGS1 No power going to unit. Suggested to have an electrician evaluate the wiring to panel box. Unable to test unit.

Near Rosewood Terrace, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER KENMORE 110.270326 Customer concerned of a loud noise when unit is in spin cycle. Bearings should be replaced. Customer declining further repair. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Columbia Ave, Rochester, NY 14611
Shaiman C.

Shaiman C.

DRYER MAYTAG WHD3090GW0 "Customer concerned of vent light coming on. Condenser was clogged with dust/lint. Cleaned condenser, unit testing good."

Near Ascot Dr, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Customer stated upper rack was falling. Upon inspection discovered that welds for upper track had broken causing rack to fall. Replaced tracks. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Sherburne Rd, Walworth, NY 14568
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 "Replaced main control, damper and damper gasket for to cold in FF section. The refrigerator tests good."

Near Bright Oaks Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF305ESS02 Customer concerned with condensation on shelves when door is opened. The condensation is normal operation due to heat from room entering unit when doors opened. Leveled legs to line up doors.

Near Fairport, NY 14450
Steve M.

Steve M.

MICROWAVE KITCHENAID HMS2040BSS1 Found the flap for vent is loud when opening/ closing. Removed vent for noise. Microwave worked as expected with no abnormal noises.

Near Wenham Ln, Pittsford, NY 14534
David L.

David L.

RANGE WHIRLPOOL AER6303MFS2 "Replaced board due to display concerns. Found unit with breaker off. Turned breaker on, unit tested good. Left breaker off."

Near Lancet Way, Brockport, NY 14420
Evan E.

Evan E.

WASHER WHIRLPOOL WFW92HEFC0 Customer stated unit is producing a rattling noise since last repair. Checked for codes. No codes present. Ran test cycle. Discovered that rotor bolt was loose causing issue. Tightened rotor bolt ran test cycle again. Unit tested good

Near Tennyson Way, Pittsford, NY 14534
Evan E.

Evan E.

WASHER KENMORE 110 45872404 Customer stated units tub was sitting lower than it should and unit was not draining. Upon inspection discovered that area where support spring mounts to had cracked and broken. Cabinet is no longer made by manufacturer. Warranty company to offer customer buy out

Near Neuchatel Ln, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7749SBW1 Customer stating unit will not drain. Upon inspection discovered that unit would not run pump after selecting cancel/drain cycle. Pump is not receiving voltage. Unit needs control and UI. Customer has decided to replace unit. Collecting service call fee; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC

Near Beekman Pl, Rochester, NY 14620
Steve M.

Steve M.

MW-HOOD COMBO MAYTAG MMV4205DS1 Replaced door switches for light staying on and fan running while not in use. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Hopper Hills Way, Mendon, NY 14506
David L.

David L.

RANGE WHIRLPOOL WFG525S0HZ0 Checked oven for temp issues. Went over use and care with the customer and made sure door was shutting properly. Unit testing good. Showed customer calibration.

Near Morgan Ct, Brockport, NY 14420
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2474QF0B Replaced control board due to old board failing to send power to dispenser. Replaced control ran multiple test cycles. Unit tested good dispenser now functioning as it should.

Near Clover St, Rochester, NY 14610
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FPHD2491KF0 Found the door switch is has loose connection in both switches. Quoted customer for door switch replacement ; rqstng P&A on 1 5304475570 (latch)

Near Winchester Dr, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL GHW9400PL0 Replaced water valve for water entering machine while not on. The washer tested good.

Near Butterfly Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR KITCHENAID MBF2258DEH00 The refrigerator was working on arrival. The customer stated that it sopped cooling. Tested in diagnostics and the unit passed all tests. Found some frost on back wall of freezer but the coils are clear at the bottom. Change adaptive defrost to normal defrost. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Tree Top Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced compressor and die dryer for no cool. The refrigerator tested good.

Near Chamberlain Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

DISHWASHER KENMORE 587.14024200A New inner door panel came with gasket . Installed inner door panel . Tested dishwasher. Tested good . No leaks .

Near Traditions Pl, Henrietta, NY 14467
Dave F.

Dave F.

OVEN JENN AIR W132B Replaced broken wire and connector to bake element. Tested unit . Tested good

Near Parkview Manor Cir, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL TGDS780JQ1 "Dryer would not heat and made a clicking noise. Belt was damaged and a roller was frozen. Thermal fuse was also defective. Installed maintenance kit and replaced thermal fuse. Unit testing good. ; used 1 4392065 (REPAIR KIT), and 1 WP3392519 (FUSE-THERMAL) from stock"

Near Longridge Ave, Rochester, NY 14616
Shaiman C.

Shaiman C.

OVEN WHIRLPOOL WGG745S0FS "Replaced broken door glass, unit testing good."

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4855HW1 Replaced agitator and wash plate for agitator falling off. The washer tests good.

Near 10th St, Piffard, NY 14533
Evan E.

Evan E.

DRYER WHIRLPOOL WGD75HEFW0 Customer was experiencing same issue as before unit was producing a rattling noise. Discovered that ignitor bracket was loose causing rattling. Tightened screws for bracket and ran unit. Could not replicate issue once doing this. Customer to run multiple loads and report back if issue persists.

Near Coach Side Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DWH2 Customer stated unit was not filling with water. Upon inspection discovered that solenoid in water valve is failing. Replaced water valve. Ran test cycle. Unit tested good

Near Sandringham Rd, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354ESS3 Customer stated that dispenser would not open. Upon inspection discovered that gasket for dispenser door had come off. Reseated gasket and tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Corral Dr, Penfield, NY 14526
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPS0 "Customer pointed out that dishes were wet. Counseled customer about using 8 hour delay, hot water and sani rinse; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

Near Washington Ave, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHZ Freezer door seal was not making contact with mullion. Adjusted rails so that the door would seal. Put humidity control on. Customer to monitor.

Near Pathway Ln, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPS0 Unit was not washing due to an open sump motor. Replaced sump. Unit tested good.

Near Edside Dr, Rochester, NY 14609
David L.

David L.

DRYER KENMORE 110.70012 Debris is dryer felt causing a noise. Cleaned felt . Unit testing good.

Near Goodman St N, Rochester, NY 14607
Evan E.

Evan E.

WASHER AMANA NTW4516FW2 Customer stated unit would not start cycle. Checked for codes. Unit was displaying oversudsing error code. Cleared code. Ran diagnostic cycle. Unit completed cycle as it should. Had customer start load while in home to ensure unit was functioning properly. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Cedarwood Terrace, Rochester, NY 14609
Evan E.

Evan E.

WASHER MAYTAG MHWE201YW00 Customer stated that unit was flashing f9e1 code for long draining. Upon inspection discovered that drain pump filter was full of debris. Drained water from unit and removed debris from filter. Ran test cycle. Unit tested good

Near Phaeton Dr, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WFW75HEFW0 Found broken wire going to drain pump at the connector. Repaired and tested. Unit tested good.

Near Smith St, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFX2570AEM4 "S38253The drain tube in the freezer was plugged with ice, causing ice accumulation in the defrost tray and the freezer floor.I Replaced the drain tube and removed all the ice accumulation in the freezer.The refrigerator checks good."

Near Lexington Pkwy, Rochester, NY 14624
Steve M.

Steve M.

WASHER AMANA NTW4516FW3 Customer complained of washer stuck i. Rinse cycle and would not agitate or drain. Tested in diagnostics and the washer worked as expected. Ran manual diagnostics and all functions worked. Tested in regular cycle and it worked as expected. Tested in auto test and it passed. Found a bolt directly under shroud that may have caused the noise when heavy load put in washer and tub pushing down on it. Removed bolt. Lowered legs to raise washer.

Near Spruce Ave, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT118FFFE04 The refrigerator was running and cooling on arrival. The evap fan and condenser fan motor are both working as expected. Found no abnormal noises. The refrigerator tested good.

Near Gregory Hill Rd, Rochester, NY 14620
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer concerned about the unit not cleaning dishes. Unit fills with cold water then drains without washing. Motor should be replaced. ; ordrng 1 W11025157 (SUMP MOTOR)

Near Highview Dr, Hamlin, NY 14464
Steve M.

Steve M.

WASHER AMANA NTW4516FW2 Found the actuator was not installed properly and the unit would not agitate. Found the pressure switch hose was not fastened to tub. Fastened hose. Tested washer with clothes in it. It filled and agitated. The washer tested good.

Near Ronnie Ln, North Chili, NY 14514
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4815EW1 Front panel came damaged & wrong part for door. Ordering new parts.; ordrng 1 W10806345 (PANEL) and 1 W10861224 (DOOR)

Near Owens Rd, Brockport, NY 14420
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH32519HZ3 Replaced door assembly due to door not opening as it should and catching . Door is now opening as expected and closing like it should .

Near Mayfield St, Rochester, NY 14609
Dave F.

Dave F.

RANGE MAYTAG MGR6600FZ "Replaced control , spark module , burner , ignitor and wire harness . Tested oven by heating to 350 . Started right up . Have to wait when the gas turns off and then turns back on that's when it would not light again. Let unit cycle multiple times . Unit turn on every time . Tested good ."

Near W Linden Ave, East Rochester, NY 14445
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 F2E2 error code user interface failure . Replaced user interface. Tested unit in auto diagnostics tested good .

Near Shelter Creek Ln, Fairport, NY 14450
Dave F.

Dave F.

DRYER MAYTAG MED8630HC0 Dryer making rattling noise . Found blower housing was making a lot of noise . Tighten screws to housing . Tested unit . Tested good .

Near Cathedral Oaks, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5000DW3 Timer keeps moving past “off” to wrinkle shield. Unit shuts off but the customer is concerned that the timer continues past wrinkle shield. Tech line is concluding it as normal operation. SR: 7725105699

Near Chamber Valley Estates, Spencerport, NY 14559
Evan E.

Evan E.

COOKTOP JENN AIR JGD3430BS00 Replacing valve for right rear burner due to valve being seized. Also replacing orifice holders due to Burner head screws corroding and breaking in orifice holders. Replaced 3 orifice holders. Ordering RF orifice holder ; ordrng 1 74009553 (RF ORIFICE HOLDER)

Near Woodard Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB765FW0 Replaced control and flame sensor unit testing good.; pckd up 1 WP338906 (SENSOR)

Near Stone Fence Rd, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MBF1958FEW Icemaker was not filling due to a frozen fill tube. Thawed tube. Recommending that the customer have a plumber replace the needle valve.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Larkwood Dr, Rochester, NY 14626
David L.

David L.

WASHER WHIRLPOOL WTW5000DW Control is loosing power. Ordering control board; ordrng 1 W10634026 (cntrl-elec)

Near Chamberlain St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR JENN AIR JSC24C8EAM00 Customer was noticing low buzzing noise. Insulated cap tube in fresh food evap. Also leveled unit so doors swung closed better.

Near MacIntosh Dr, Rochester, NY 14626
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HS2 Replacing control due to light socket underneath unit not receiving power. Replaced control unit tested good

Near Ranney Dr, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFM Main harness has been damaged and will need to be replaced. Ordering harness. ; ordrng 1 W11222985 (HARNESS)

Near Electric Ave, Rochester, NY 14613
Evan E.

Evan E.

OVEN KENMORE 790.9602041 Customer stated bake cycle was not working. Checked bake element for continuity. Element tested open. Ordering element. ; ordrng 1 316075103 (BAKE ELEMENT )

Near New Wickham Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Found evap fan motor getting power but not running. Ordering evap fan motor. ; ordrng 1 WPW10464673 (motor-evap)

Near Arnett Blvd, Rochester, NY 14619
Steve M.

Steve M.

OVEN AMANA AER6303MFS2 Found control has stuck key error and sensor error code. Sensor and harness test good. Ordering control; ordrng 1 W11297545 (CONTROL )

Near Meigs St, Rochester, NY 14607
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB755DW3 "Customer concerned of a loud squeaking noise. Rollers were frozen. Installed repair kit. Handle is also broken. Shipping new handle to customer. ; ordrng 1 W10861225SHIPDIRECT (SHIP DIRECT ), used 1 4392067 (REPAIR KIT) from stock"

Near Boxborough Ln, Rochester, NY 14616
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017AS3 "Customer stated that light underneath unit was not working after changing bulb. Upon inspection discovered socket was not getting power. Ordering control ; ordrng 1 W10810046 (CONTROL ), dspstn on spec-tagged invntry: 1 W10269458 SWITCH"

Near Ranney Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.5050399 Color of the handles that came in we're wrong color . Ordering the right color .; ordrng 1 WP2203570J (extension) and 1 WP2203571J (extension) and 1 WP2206934J (handle)

Near Creek Pointe, Farmington, NY 14425
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF520PADW0 Found two ui leds not lighting. Ordering console. Tested in diagnostics and the dishwasher passed all tests. ; rqstng P&A on 1 W10836798 (console)

Near Daisy Ln, North Chili, NY 14514
David L.

David L.

RANGE WHIRLPOOL WFG540H0ES1 SR7725089721 called techline due to repeat ignition issue. Verified that there was no trace voltage from neutral to ground. Techline recommending placing the main harness. Customer is refusing parts. Waiting to hear back from the customer to proceed ; O-emld tckt

Near Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFCO22EVBL5 Left hand freezer door closure spring is not operating. Ordering slide. Also replacing torn refrigerator gasket. S/c already paid on previous repair. ; ordrng 1 W10830047 (gasket-fip) and 1 WPW10330994 (bracketSLIDE)

Near Piccadilly Square, Rochester, NY 14625
Steve M.

Steve M.

COOKTOP WHIRLPOOL WFE525S0HV0 Found the right front burner not heating. As I was testing the burner it started heating. Ordering element and switch for intermittent operation. ; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)

Near Hogback Hill Rd, Palmyra, NY 14522

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