Near Spencerport, NY 14559
David
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced control and extension due to ice issues. Unit had a full bin when I arrived. No errors. Customer to monitor.
Near Webster, NY 14580
James
Job Details: 02/11/2021
RANGE WHIRLPOOL WEE745H0FS2 Q1 n. Q2 n. Q3 n. Unit giving cooling fan error. Found cooling fan spinning too slow in diagnostics. Need fan; ordrng 1 W11107275 (Cooling fan)
Near Rochester, NY 14621
Tanner
Job Details: 02/11/2021
DRYER WHIRLPOOL WED7500GC0 Q1 no Q2 no Q3 noReplaced door switch. Tested unit and unit tested good.
Near Ontario, NY 14519
James
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HW4 Q1 n. Q2 n. Q3 n. Unit not running through cycle every time and makes buzzing noise. Tested door switches. Need control; ordrng 1 W11342846 (Control)
Near Rochester, NY 14609
Tanner
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW4816FW2 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via autodiagnostic and unit tested good.
Near Honeoye Falls, NY 14472
Dave
Job Details: 02/11/2021
DRYER KENMORE 110.6671269 Dryer motor is bad . Rollers are seized would need repair kit . Drum bearing is worn out . Door seal would need to be replaced as its broken . Customer is going to seek new machine ; rqstng P&A on 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 279441 (bearing ring) and 1 W10861521 (seal-door)
Near Rochester, NY 14612
David
Job Details: 02/11/2021
MW-HOOD COMBO WHIRLPOOL WML55011HS5 Unit will not heat due to a failed diode. Ordering diode mag tube and cap. ; ordrng 1 W11402082 (Mag tube) and 1 W11256462 (Diode) and 1 W11213318 (Capacitor)
Near Rochester, NY 14616
David
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 Unit was making around noise on start up. Noise was not there when I arrived. Removed drain pump to check for chopper. There was not a chopper on the pump or in the drain line. Re installed pump testedUnit agin to leak check. Unit tested ok
Near Rochester, NY 14611
David
Job Details: 02/11/2021
DRYER WHIRLPOOL WGD4815EW2 Found open dryer ignitor preventing u it from heating. Unable to test gas valve completely with the unit in this state. Ordering burner assembly which includes the ignitor. ; ordrng 1 W10823508 (Burner assembly.)
Near Rochester, NY 14606
Evan
Job Details: 02/11/2021
WASHER MAYTAG MHW7000XW2 Customer stated that unit is flashing error code. Discovered F1e2 code for for internal motor control failure. Ran test 3 on tech sheet. Confirmed voltage at MCU. Unit will need MCU. Ordering MCU ; ordrng 1 WPW10374126 (PLEASE ORDER FROM MARCONE )
Near Marion, NY 14505
James
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 n. Q2 n. Q3 n. Replaced pump and control and tested. Pump functions properly. Found lower spray arm fell off and melted to heater. Ship spray arm to customer; ordrng 1 WPW10491331 (Spray arm direct ship to customer)
Near Sodus, NY 14551
James
Job Details: 02/11/2021
DRYER MAYTAG MEDC465HWO "Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Noise coming from motor. Motor under ten years warranty. ; ordrng 1 279827 (Motor), dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK"
Near Spencerport, NY 14559
David
Job Details: 02/11/2021
WASHER MAYTAG MVWB865GW0 "Console will not accept selections. Lid is broken. Quoted for both. The customer will let us know when they are ready to proceed with the repair. ; rqstng P&A on 1 W11135391 (Console) and 1 W11259006 (Lid), dspstn on spec-tagged invntry: 1 W11162440 CONTROL"
Near Williamson, NY 14589
James
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW0 Q1 n. Q2 n. Q3 n. Unit leaking. Found hole in bellows at top and leaking on bottom. Rubber shavings all inside cabinet. Need acu and bellows. ; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows)
Near Brighton, NY 14610
Steve
Job Details: 02/11/2021
REFRIGERATOR JENN AIR JCD2595WEK00 "Found the ice maker mold is deteriorating and the laser control is not sending power to ice maker. Quoted for parts and labor; rqstng P&A on 1 2198597 (icemaker assy) and 1 W10757851 (cntrl-elec), states that autho needed"
Near Livonia, NY 14487
Steve
Job Details: 02/11/2021
RANGE KITCHENAID KSDG950ESS1 Replaced control for low speed downdraft not responding. Same result. Ordering blower; ordrng 1 W10921431 (motor-blwr)
Near Penfield, NY 14526
Evan
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replacing control per techline due to control failing to operate interior lights inside fridge and freezer. Replaced control. Lights will now flicker but not stay on. Ordering upper led harness and modules ; ordrng 1 W11205082 (UPPPER LED HARNESS W/LIGHTS ) and 1 W11462342 (ICE MAKER LIGHTS )
Near Rochester, NY 14611
James
Job Details: 02/09/2021
STACKED LAUNDRY GE GUD27ESSM1WW Q1 n. Q2 n. Q3 n. Unit leaked all over floor. Water stains on washer base. Unit overflowing during rinse. Inspected pressure hose. Need control; rqstng P&A on 1 WH16X27251 (Control)
Near Penfield, NY 14526
Evan
Job Details: 02/09/2021
WASHER MAYTAG MVWC565FW0 Attempted to replace gear case due to unit failing to properly engage into spin. Cannot remove agitator. Will need to be broken off to service. Ordering agitator ; ordrng 1 W11161960 (ORDER FROM MARCONE )
Near Rochester, NY 14615
Tanner
Job Details: 02/09/2021
WASHER MAYTAG MVWB835DW4 "Q1 no Q2 no Q3 noComplaint of no operation. Power cycling does not work. Following stored errors:F5E1 lid lock errorF2E1 stuck keyAble to obtain errors. Unit just beeps when trying to run diagnostic. Ordering ACU, UI, and lid lock in case lid lock error is true.; ordrng 1 W11170706 (ACU) and 1 W11115285 (Fascia) and 1 W10810403 (Lid lock)"
Near Pittsford, NY 14534
Evan
Job Details: 02/09/2021
OVEN WHIRLPOOL WOD51ES4ES01 Unit is flashing F1e1 code for internal error along with door like for f5e1. Unit will not stop attempting to lock door and will not run bake or broil. Ordering control and UI ; ordrng 1 W10807576 (CONTROL ) and 1 WPW10752316 (UI )
Near Penfield, NY 14526
Evan
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDPE234GPS0 Replacing tracks and upper rack due to rack failing to glide properly on tracks. Replaced all parts and tested rack for customer. Unit tested good
Near Rochester, NY 14626
David
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL GX5FHTXVY00 Customer was concerned with fluctuating temperatures in the freezer and fresh food section. Put unit into diagnostics to run test to compressor condenser fantast. Was unable to get compressor to start. Waited approximately 15 minutes for equalization still would not start. Replace start device with a spare from the truck unit tested good. Did not charge for relay
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL KDTE234GPS0 "Replaced top rack adjusters for broken tabs. Customer stated unit is not washing. Tested with glass on door. The spin arms are all moving and water is spraying properly. Recommended customer to run hot water at sink prior to use and use the high temp wash option. Recommend to also use rinse agent. Ordering screen for bent screen that will not seat properly; ordrng 1 WPW10463906 (SCREEN), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
Near Fairport, NY 14450
Evan
Job Details: 02/09/2021
MW-HOOD COMBO WHIRLPOOL KMHS120ESS10 Customer stated that unit was sparking inside cavity of microwave. Discovered that ceramic support in rear of cavity was cracked. Replaced supports and tested unit. Unit tested good
Near Ontario, NY 14519
James
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Q1 n. Q2 n. Q3 n. Replaced control and ui. Ran defrost cycle in diagnostics. Customer is to monitor
Near Spencerport, NY 14559
Tanner
Job Details: 02/09/2021
WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of burning smell. Belts are spinning around pulleys but not turning them. Belts are dry and no longer provide friction to spin/drain.; ordrng 1 12112425 (Drive belts)
Near Rochester, NY 14617
James
Job Details: 02/09/2021
WASHER WHIRLPOOL WFW5620HW0 "Q1 n. Q2 n. Q3 n. Panel will lock itself, not start, or cancel a cycle. No error codes. Replaced control panel. Tested washer and it functions properly. Customer is to monitor if problem persists replace acu"
Near Webster, NY 14580
James
Job Details: 02/09/2021
RANGE WHIRLPOOL WEG745H0FS0 Q1 n. Q2 n. Q3 n. complaint of unit underheating. Burners not turning low enough. Microwave gets too hot when cooktop is used. Storage drawer gets hot when oven is used. Self clean not working. Tested oven and it was 20 degrees under temp. Calibrated oven and tested and temp is 350-370 on 350. Adjusted burners and verified cooling fan functioning. No error codes on range or mw. Suggest customer calls aqua lift team.
Near Caledonia, NY 14423
Dave
Job Details: 02/09/2021
WASHER WHIRLPOOL MHW6630HC0 Dispenser drawer is leaking . Unit needs new dispenser. Ordering part W11465533 . Customer has 5 year warranty on unit .needs to call it in . Took photo of proof of purchase ; ordrng 1 W11465533 (Dispenser)
Near Brockport, NY 14420
Tanner
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW7120HW0 "Q1 no Q2 no Q3 no*model number cannot be obtaimed due to lid being locked*Complaint of unit stopping mid operation. Smell of burning. Now inoperable. Garments locked inside.Cannot enter diagnostic. Confirmed 123.6 VAC to ACU. .9 VDC from ACU to UI. Proper voltage is 5 VDC. Unit still locked and full of water. Drain issues leading up to service call. Ordering drain pump, ACU and UI; ordrng 1 W11387680 (ACU) and 1 W11094978 (Fascia) and 1 W11396717 (Drain pump)"
Near Rochester, NY 14606
Tanner
Job Details: 02/09/2021
WASHER MAYTAG MVWB765FW1 "Q1 no Q2 no Q3 no.Complaint of error message then cycle stops. Intermittent issue. Following stored errors:F6E2 UI ACU communication errorF2E1 stuck keyRan autodiagnostic and completed without issue, continuity to UI harness is good. Ordering UI and ACU; rqstng P&A on 1 W11135392 (ACU)"
Near Penfield, NY 14526
James
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Unit not making ice. Found fill cup frozen. Defrosted icemaker and cycled. Icemaker quit halfway through cycle and had to reset power. Replaced icemaker and cycled.
Near Irondequoit, NY 14617
James
Job Details: 02/09/2021
DISHWASHER MAYTAG MDB8959SFE4 Q1 n. Q2 n. Q3 n. Authorization mutxp00ap1. Replaced adjusters and tested.
Near Irondequoit, NY 14617
James
Job Details: 02/09/2021
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n. Q3 n. Unit squeaking during spin. F7e9 locked rotor. Lid not unlocking. Can't start spin in diagnostics. Plugged washer into separate outlet and ran spin cycle successfully. Error code did not reappear. Calibrated control. Customer is to monitor
Near Rochester, NY 14611
Evan
Job Details: 02/09/2021
WASHER WHIRLPOOL NTW4516FW3 Customer stated that unit would not respond to commands. Upon article led verification light was on but control would not respond to commands. Reset control and then attempted to test unit. Unit began to function. Got unit into diagnostic and discovered f5e1 code for lid lock fault. Tested lock. Lock tested good. Ran diagnostic cycle to confirm function. Unit tested good
Near Rochester, NY 14616
Tanner
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW1 Q1 no Q2 no Q3 noReplaced gearcase and drive hub. Calibrated unit. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W10528947 HUB
Near Rochester, NY 14616
Tanner
Job Details: 02/09/2021
RANGE Refrigerator n/a Service fee coveree under 98718.Complaint of water dripping into FF section. Inspected drip pan and found drain tube frozen over. Defrosted freezer. Blew steam down drain tube and cleared ice/debris.
Near Avon, NY 14414
Dave
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDTM354DSS4 Dispenser door spring fail on dispenser l replaced and tested . Unit tested good l
Near Victor, NY 14564
Steve
Job Details: 02/09/2021
DISHWASHER KITCHENAID KUDU02FRSS3 Found the door is popping open during the cycle and not finishing the cycle. Quoted for hinges replacement; rqstng P&A on 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge LEFT)
Near Conesus, NY 14435
Dave
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 F2E2 error code Ui not responding. Ordering control and Ui . This is a vacation home so customer is not the year round . Schedule job when parts come in ; ordrng 1 W11305308 (cntrl-elec) and 1 W11368911 (UI)
Near Rochester, NY 14624
Dave
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Gasket is leaking on the top causing water to leak by the handle . Unit needs new gasket WPW10524469; ordrng 1 WPW10524469 (gasket)
Near Livonia, NY 14487
Dave
Job Details: 02/09/2021
DRYER MAYTAG MEDX655DW1 Timer is not advancing .has power going to it . Ordering timer WPW10642928. Customer needs to clean the vent and change the piping from the unit to the wall . Would recommend using flex pipe .; rqstng P&A on 1 WPW10642928 (timer)
Near Rochester, NY 14624
David
Job Details: 02/09/2021
DRYER WHIRLPOOL MED7230HW0 Replaced acu and moisture sensor harness due to drying issue. Customer to monitor
Near Spencerport, NY 14559
Tanner
Job Details: 02/09/2021
WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of burning smell. Belts are spinning around pulleys but not turning them. Belts are dry and no longer provide friction to spin/drain.; ordrng 1 12112425 (Drive belts)
Near Pittsford, NY 14534
Steve
Job Details: 02/09/2021
COOKTOP KITCHENAID KCGC506JSS00 Front and right burners have delayed lighting. Ordering flame spreaders and caps ; ordrng 1 W11344538 (CAPS) and 2 W11344539 (SPREADER TWO)s
Near Rochester, NY 14606
Evan
Job Details: 02/09/2021
DRYER MAYTAG MEDX655DW1 Customer stated that unit was failing to heat but would tumble. Discovered that thermal cut off wire was not fully seated on connector causing unit not to heat. Reseated connector and tested unit. Unit now heating as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Near Scottsville, NY 14546
Dave
Job Details: 02/09/2021
DISHWASHER MAYTAG MDB7959SHZ0 Door isnt closing or latching . Replaced latch and adjusted the unit legs for better door closing . Tested unit . Tested good
Near Rush, NY 14543
Steve
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Found a box of food pushed up against damper that was stopping cold air from entering fresh food section. Moved box. The freezer light switch is broken. Ordering switch. ; ordrng 1 W11396033 (SWITCH )
Near Rush, NY 14543
Dave
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Ice maker isnt finding home position E2 error code . Cycled ice maker in diagnostics didnt cycle . Installed new ice maker . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Brockport, NY 14420
Tanner
Job Details: 02/09/2021
WASHER MAYTAG MVW7232HW0 Q1 no Q2 no Q3 noComplaint of unit shaking. Washes with zero water. Following stored errors:F0E4 spin limited by water tempF0E3 overload errorF0E9 off balance pauseF0E5 off balanceSwapped water supply hoses to proper ports. Ran autodiagnostic and unit tested good. Reviewed use and care of this machine. With water corrected no other repairs reccomended.; dspstn on spec-tagged invntry: 1 W11419171 CONTROL
Near Dansville, NY 14437
Dave
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5100HC0 No errors codes . Tested unit in diagnostics. Unit tested good .calibrated unit . Customer said that unit will just continue to sense but not fill tested both hot and cold in normal cycles. Tested unit in manual cold water will fill but hot water wont . Ordering valve and control.; ordrng 1 W11165546 (valve) and 1 W11498802 (Control)
Near Rochester, NY 14625
David
Job Details: 02/09/2021
RANGE KITCHENAID KSGG700ESS1 Replaced cooling fan and co from due to fan speed error. Preheated oven without issue.
Near Fairport, NY 14450
Steve
Job Details: 02/09/2021
OVEN-MW COMBO KITCHENAID KOCE500EBS04 Found the junction box wiring had popped behind oven. Replaced two wire nuts and fastened. The oven is working as expected.
Near Fairport, NY 14450
David
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KBFO42FTX00 Replaced die dryer and evaporator due to poor cooling unit began cooling normally after installation customer to monitor for 24 hours
Near Rochester, NY 14612
David
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KRFC302ESS Replaced right side ff gasket.
Near Rush, NY 14543
Steve
Job Details: 02/09/2021
MICROWAVE WHIRLPOOL WMH53521HZ3 Found the bulb was loose and would not turn on. Tightened bulb and it works as expected.
Near Hilton, NY 14468
David
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced broken upper rack adjusters. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Brockport, NY 14420
Evan
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 Replacing drain pump due to unit failing to drain after cycle is finished. Replaced drain pump. Unit tested good
Near Webster, NY 14580
James
Job Details: 02/05/2021
COOKTOP KITCHENAID KFGU706VSS04 Q1 n. Q2 n. Q3 n. replaced harness. Tested burners. Unit functions properly
Near Webster, NY 14580
James
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Q1 n. Q2 n. Q3 n. Unit not always engaging bottom interlock switch with door closed. Rh cabinet bowed out. Lh cabinet bowed in. Door sagging about 1\4 inch. Adjusted interlock switches and door and tested. Unit functions properly. Customer is to monitor if problem persists unit needs replacing due to frame damage.
Near Brockport, NY 14420
David
Job Details: 02/05/2021
DISHWASHER KITCHENAID KUDC10FXSS6 Replaced unresponsive keypad. Unit tested ok; O-emld tckt
Near Rochester, NY 14624
Evan
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Customer stated that lights inside cabinet are flickering intermittently. Discovered that refrigerator led is master that is causing issue. Ordering LED module ; ordrng 1 WPW10515058 (LED MODULE )
Near Irondequoit, NY 14622
James
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WZF34X16DW06 Q1 n. Q2 n. Q3 n. Unit vibrates very loud. Adjusted process tube and front feet and noise went away. Unit has no back wheels. Called techline to verify that unit doesn't require them. They said this model does not use wheels.
Near Ontario, NY 14519
James
Job Details: 02/05/2021
COOKTOP JENN AIR JEC3430HB00 Q1 n. Q2 n. Q3 n. Cooktop is separating from frame on the side. Frame is glued to top from factory. Need cooktop. ; ordrng 1 W11261602 (Cooktop)
Near Irondequoit, NY 14617
James
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIDW01 Q1 n. Q2 n. Q3 n. Installed lock nut under door screw and aligned doors. Unit functions properly.
Near Rochester, NY 14606
James
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ Customer cancelled service
Near Irondequoit, NY 14609
James
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDFE104HPS1 Q1 n. Q2 n. Q3 n. Unit leaves water in tub after cycle finished. 6-4 error. Tested drain pump to disposal and it functions properly. Need control; ordrng 1 W11305303 (Control)
Near Rochester, NY 14607
Dave
Job Details: 02/05/2021
WASHER MAYTAG MVWX550XW1 Replaced capacitor tested unit tested voltage from control getting 120v during spin. Ohm out the motor 5.6 ohm on each winding which is good. Reseated connections to all components. Ran calibration and auto diagnostics. Unit tested good if . Any problem persists order W10836348 . Motor is still under warranty until June .
Near Rochester, NY 14606
James
Job Details: 02/05/2021
OVEN WHIRLPOOL WFE525S0HS1 Q1 n. Q2 n. Q3. N. Unit stayed in bake cycle after cycle cancelled. Tested element and checked harness for melting. 247 volts to range. Need control. ; schdld next appmnt for 2/10 WED PM
Near Rochester, NY 14616
Tanner
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW6620HC0 Q1 no q2 no q3 noReplaced door assembly. Tested unit and unit tested good.
Near Rochester, NY 14606
Tanner
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW4 Q1 no q2 no q3 noComplaint of intermittent operation. No spin Following stored errors:F5E1 lid switch errorF0E3 overload error.Ran autodiagnostics and unit does lock and spin however lock LED does not come on. Ran LED test and light comes on. ACU not recognizing lid is locked. Ordering lid lock assembly and ACU.; ordrng 1 W10810403 (Lid switch) and 1 W11170706 (ACU)
Near Rochester, NY 14622
Tanner
Job Details: 02/05/2021
DRYER WHIRLPOOL WGD75HEFW0 "Q1 no q2 no q3 noComplaint of not drying clothes. Following stored errors,:F4E3 restricted air flow.Tested dryer and heat cycles properly. Ran auto cycle and cycle turned off in minutes. Dryer is sensing dryness. Vent is currently mangled and pinched. Needs to be replaced. Advised customer replace venting."
Near Rochester, NY 14609
Tanner
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW1 Q1 no q2 no q3 noComplaint of washer leaking. Ran complete fill and drain and no leak. Searched basement for source of water and found humidifier pump on furnace is leaking. Advised customer to call maintenance for resolution.
Near Lima, NY 14485
Steve
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer is having temperature concerned with refrigerator. The freezer temps are warming enough to thaw food. The door ajar signal was staying on and the led lights were sometimes not lighting. Ordering main control and led driver; ordrng 1 W10830288 (LED CONTROL) and 1 W10843055 (cntrl-elec)
Near Webster, NY 14580
Tanner
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW7120HW0 Q1 no q2 no q3 noComplaint of intermittent stoppage during spin and bulky loads. No stored errors. Ran autodiagnostics and unit tested good. Based on customer feedback unit is doing off balance pause. Reviewed use and care for unit and load balancing.
Near Rochester, NY 14619
Evan
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Replacing door glass due to original outer glass shattering when customer attempted to open door. Replaced glass. Reassembled door. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDTE204EPA3 "Q1 no q2 no q3 noComplaint of no clean. Following stored errors.F5E1 latch error. Ran diagnostic and unit runs and fills properly. Examined spray arms and spray arms clogged with debris. Sump filter broken. Ordering new spray arms and sump. Drain and cancel button gets stuck. When cancel draining the unit starts to drain then cancels the drain. When doing UI test led would go out then unit would cancel test and drain. Ordering new console.; rqstng P&A on 1 WPW10463906 (Screen) and 1 W11101428 (Spray arm) and 1 WPW10448645 (Upper spray arm) and 2 WPW10546503 (Adjuster assembly)s and 2 WPW10195840 (Positioner)s and 2 WPW10195839 (Adjuster strap)s and 1 W10891913 (Console), dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER"
Near Rochester, NY 14608
Evan
Job Details: 02/05/2021
OVEN WHIRLPOOL WFG505M0BW2 Customer stating that unit was smoking from control panel and would not operate. Upon inspection discovered that control experienced thermal event at control causing issue. Replaced control. Tested unit. Unit tested good
Near Honeoye Falls, NY 14472
Steve
Job Details: 02/05/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 Found damper is not stopping and constantly opening and closing. Ordering damper; ordrng 1 W11236851 (DIFFUSER)
Near Rochester, NY 14625
Dave
Job Details: 02/05/2021
OVEN MAYTAG MER8800FZ2 Tested all functions manually in diagnostics. All elements are working and temp sensor was reading room temp . Ran auto test in diagnostics. No faults control is good . Preheated to 350 . Took temperatures. Calibrated unit up five degrees. Unit tested good
Near Rochester, NY 14624
Evan
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW1 Customer stating that unit will not agitate properly. Discovered that teeth on drive hub are stripped out causing issue. Drive hub will need to be replaced but cannot access hub without breaking wash plate off. Ordering hub and washplate ; ordrng 1 W10528947 (DRIVE HUB ) and 1 W10902814 (WASH PLATE )
Near Spencerport, NY 14559
David
Job Details: 02/05/2021
DISHWASHER KENMORE n/a Removed debris from drain pump due to unit not draining. Unit tested ok
Near Rochester, NY 14624
Evan
Job Details: 02/05/2021
WASHER WHIRLPOOL MVW7230HW0 Customer stating that unit was producing a grinding noise while in final Spin and also control would intermittently not respond to commands. Discovered that rotor bolt had completely backed itself out causing rotor cover to produce noise. Used loctite and secured rotor bolt. Discovered f6e3 code for ACU failing to hear MCU. Ordering control ; ordrng 1 W11419171 (CONTROL )
Near Hilton, NY 14468
David
Job Details: 02/05/2021
COOKTOP KITCHENAID KICU509XSS00 Replaced module and burner due to feeling high voltage fuse during use. Tested large burner and power boost unit tested good. Module is ATEC warranty.
Near Rochester, NY 14626
David
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced torn gaskets and mullion other functions tested ok.
Near Rochester, NY 14626
David
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5105HW0 Console has failed and will not make sounds when its supposed to. Ordering control and console. ; ordrng 1 W11478519 (Console) and 1 W11387685 (Compressor control)
Near Rochester, NY 14618
Dave
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFC704FBS01 Replaced wire harness to the heater in the freezer section . Heater is now working and defrosting as expected. Replaced heater on water filter housing . Tested unit tested good . When testing ice maker fill in diagnostics you need to test door water dispenser first before testing ice maker fill .
Near Rochester, NY 14626
David
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door handles and kickplate. New door was damaged re ordering door ; ordrng 1 W10600071 (Cap) and 1 LW10599404 (Door)
Near Victor, NY 14564
Steve
Job Details: 02/05/2021
WINE COOLER KITCHENAID KUWO24RSBX01 Found compressor is running hot and showing signs of low charge. The unit needs a compressor and evaporator. The evaporator is not available. Recommended customer replaced wine cooler.
Near Pittsford, NY 14534
Dave
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB8969SDM0 Adjusters were broken . Replaced adjusters and tested unit in diagnostics. Unit tested good . ; used 2 WPW10546503 (ADJUSTER) from stock
Near Ontario, NY 14519
Tanner
Job Details: 02/05/2021
DRYER WHIRLPOOL MGDB766FW0 "Q1 no q2 no q3 noComplaint of dryer noise. Ran unit and noise is constant. Repaired with dryer repair kit. Fainter noise still present. Observed dryer ring has fallen off. Ordering new felt ring.; ordrng 1 W10612022 (Door felt), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
Near Hamlin, NY 14464
David
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDTE204DSS Customer could not get unit to start. Removed front to check voltage. When panel was removed the UI began to function. Reseated all connections. Unit tested good. No errors in diagnostics. Customer to monitor
Near Pittsford, NY 14534
Steve
Job Details: 02/05/2021
COOKTOP KITCHENAID NA123 Found the front left and right rear switches are not sending power to ignitor. The screws in burners are all seized. The screws would need drilled and all the burners and orifice holders would have to be replaced to repair switches. Customer is going to replace.
Near Pittsford, NY 14534
Steve
Job Details: 02/05/2021
WASHER MAYTAG MVWB955FC0 Customer states unit is coding during wash randomly. Cleared pressure dome with drill bit. Noticed the water valve hums but does not send water during diagnostics. The water valve works during a normal wash. Put comforter in wash and started wash. Customer is going to monitor
Near Fairport, NY 14450
Dave
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KURL104EPA00 Gasket is not staying in the door . Tried to reseat gasket did not work. Ordering new gasket . Customer talked about vibrating coming from unit but was quiet while in home . ; schdld next appmnt for 2/18 THU !
Near Webster, NY 14580
Evan
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF540PADB3 Customer stating that unit is leaking from front middle of door discovered unit is leaking directly from vent for door. This is an airflow issue. Unit is not venting correctly. Ordering fill valve/vent assembly ; ordrng 1 WPW10195536 (FILL ASSEMBLY)
Near Macedon, NY 14502
Dave
Job Details: 02/05/2021
RANGE WHIRLPOOL WFC150M0EW3 Replaced wire harness and installed a new cord . Tested unit . Tested good
Near Rochester, NY 14623
Steve
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW3 Found the shifter mechanism was missing. Removed mechanism from gearcase that was replaced on Monday and installed it to gearcase. The washer is now working as expected.
Near Henrietta, NY 14467
Steve
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL KMLS311HWH1 The buttons on right and left side panel are wearing and becoming faded. Quoted for both panels. ; rqstng P&A on 1 W11226994 (PANEL RIGHT) and 1 W11226999 (PANEL LEFT)