Local Reviews
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David L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found unit with UI kit but nothing else operating. Cycling power did not change anything. Reconnected all connectors and plugged unit back in. Unit began cooking. Ran through all loads in diagnostics to try to recreate failure. Was unsuccessful. Ordering controls and valve coil ; rqstng P&A on 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11036448 (solenoid)
Steve M.
REFRIGERATOR KITCHENAID KBFS22EWMS5 Removed ice from fill tube for frozen tube again. The ice maker called for water and it tested good.
David L.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced valve. Water still not operating. Found bad diode in the wiring harness. Water operationally after removing tape from splice near the diode. Ordering harness ; ordrng 1 W11171078 (harns-wire)
Steve M.
REFRIGERATOR KENMORE 106.50023.211 Replaced ice maker for not producing ice. The ice maker cycled and called for water.
Evan E.
DRYER FRIGIDAIRE FARG4044MW0 Replacing thermal fuse due to original fuse testing open. Replaced fuse. Ran test cycle. Unit tested good. Customer to be reimbursed for original part cost quoted.
Evan E.
WASHER MAYTAG MVWC415EW1 Customer stated that unit would not spin. Upon arrival checked for error codes. Unit was displaying error code f5e1 for lid switch fault. Ran test cycle. Lid switch was functioning in test cycle. Ran drain/spin cycle. Unit locked lid and began to spin. Let cycle Finish ran drain/spin again. Unit completed cycle as it should. Can not replicate issue at this time. Quoted customer to replace switch. Customer would like to monitor. If issue happens again please order W11307244 (lid Switch )
Steve M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Found when flapper is opened for ice, water drips out. Found a small patch of frost on top center of door. Caulked frame in both compartments to prevent warm air from entering unit. Ordering flapper ; ordrng 1 W11172794 (ICE DOOR)"
Evan E.
OVEN WHIRLPOOL RB160PXYB3 Customer stated unit would flash f3 error code when preheating unit above 400 degrees. Code is for temperature sensor. Tech sheet calls for replacement of sensor. Replaced sensor and ran preheat to 375. Unit preheated as it should. Unit tested good. Could not get code to reappear
Evan E.
MICROWAVE JENN AIR JMW3430DS02 Replacing magnetron due to microwave not heating. Replaced magnetron. Ran multiple test cycles. Unit tested good
Evan E.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer stating that unit was not making ice intermittently. Upon arrival removed ice bin. Bin was full of ice. Checked ice maker for 120v. Unit had correct voltage. Jumped out ice maker. Rotisserie is spinning as it should. CouldNot replicate issue at this time. Customer to monitor and report back if issue persists. Leaving part with customer
Steve M.
REFRIGERATOR KITCHENAID KRSF505ESS00 "Replaced ice maker for open motor error code. Same result. Found the harness Is broken in the door. Ordering door. ; rqstng P&A on 1 LW10755680 (dor-fip), states that autho needed"
Evan E.
MICROWAVE WHIRLPOOL WMH32519FZ0 Customer stated that unit was producing noise and door was possibly loose. Checked for error codes. No codes were present. Ran multiple test cycles. Door was not loose but could hear noise customer was referring too. Discovered noise was coming from interlock screw being loose tightened both interlock screws. Ran test cycle again. Could not replicate issue. Unit tested good
Evan E.
DISHWASHER MAYTAG MDB8969SDM0 Customer stated that unit is not washing dishes as it should. Checked for error codes. Unit displaying code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Shaiman C.
DISHWASHER KITCHENAID KDFE104DSS0 6-6 error code stored. Suggested to turn up temp on the water heater and run water at the sink before starting machine. Customer monitor.; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
David L.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced open led module. Light came back on
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced fan and harness for evaporator frosted up. Removed all frost. Caulked liner. The refrigerator tests good
Evan E.
DISHWASHER WHIRLPOOL WDT720PADW0 Customer stating that upper rack is falling. Upon inspection discovered that tabs for upper rack mounts had broken causing rack to fall. Ordering upper rack mounts ; ordrng 4 W11157085 (UPPER RACK MOUNT )s
Shaiman C.
RANGE WHIRLPOOL WFG525S0HZ1 Hinge was broken preventing unit from closing properly. Replaced hinge. Repair successful.
Steve M.
REFRIGERATOR KITCHENAID KSSO48QTB02 Auger motor did not turn on. Ordering auger motor. ; ordrng 1 W10822635 (motor) and 1 WP2318054 (cntrl-elec)
Steve M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Sr#7725825061 tested refrigerator and all thermistor's passed. The Ff fan is working. The evaporator was frosted, but only on the top. . Called tech line. Turned unit on and it cooled in freezer only. Tested for half hour and cooling never moved to FF section. Ordering control. The tabs on air tower are broken. Ordering air tower; ordrng 1 W10704475 (air-tower) and 1 W11099565 (CONTROL)"
Evan E.
WASHER MAYTAG MHW6630HW0 Replacing dispenser housing and inlet hoses due to unit not draining fabric softener from cup. Replaced housing and hoses. Ran test cycle to confirm fabric cup was draining. Unit tested good. Customer to monitor
Evan E.
RANGE WHIRLPOOL KGST307HWH Customer stating that right front burner is not lighting. Upon inspection discovered that valve was not opening to release gas through orifice. Unit needs new valve. Ordering valve. ; ordrng 1 WP9753045 (VALVE )
Evan E.
WASHER GE hcvh6600hbb Customer stating that they are smelling burning smell when unit is in spin. Upon inspection discovered that bearing inside tub is failing. This is causing smell. Quoted customer to replace tub. Customer does not want to proceed due to cost of repair. Collecting service call fee
Steve M.
RANGE WHIRLPOOL WFE515S0ES0 Call 585 732 4854 replaced right front burner and switch for not keeping temp. The left rear switch was wrong part. The harness was burned at a connection. Getting switch and returning later today to replace. WPW10434452; saved tckt
Steve M.
DISHWASHER WHIRLPOOL WDF760SADM3 "Tested in diagnostics. It did not leak the first time with panel off. Put unit back together and tested. It leaked from left side this time. Ordering bottom seal, inner door and hinges. ; ordrng 1 W10909089 (seal) and 1 W11035418 (door-inner) and 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT)"
Steve M.
RANGE WHIRLPOOL WFE515S0ES0 Call 585 732 4854 replaced right front burner and switch for not keeping temp. The left rear switch was wrong part. The harness was burned at a connection. Getting switch and returning later today to replace. WPW10434452; saved tckt
Steve M.
COOKTOP KITCHENAID KICU569XBL0 Sr#7725850880 tested cooktop and all the burners worked as expected. Power is good . Called tech line to document. No error codes and heated as expected. Took part and found no evidence smoke or discoloration on any connections.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Unit is not cooling due to an inefficient compressor. Ordering compressor and the evaporator just in case the unit has a low charge; ordrng 1 W11209866 (compressor) and 1 W11256565 (evaporator)
David L.
DISHWASHER KITCHENAID KDTE104ESS4 Dispenser is not opening due to the control kit sending voltage. Ordering control. Part covered under 60 month warranty; ordrng 1 W11084331 (cntrl-elec)
Evan E.
DISHWASHER WHIRLPOOL WDF520PADM3 Customer stating that unit was not draining. Upon inspection discovered that unit had debris in drain pump causing impeller not to spin. Also drain line extension was clogged causing contribution to issue. Removed debris from pump and cleaned drain line with vacuum. Unit is now draining as it should. Ran test cycle to confirm. Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Replaced user interface for over cooling in fresh food section.
David L.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Spoke to Techline about fill tube freezing . Verified heater operation and used diagnostics to thaw tube. The globe is recommending replacing the controlSR7725854179; ordrng 1 W10878993 (cntrl-elec)
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 WM1FBM1APL1 found ice and frost on evaporator. Ice stopped fan. Removed all ice and frost. Replaced defrost thermostat. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
David L.
FREEZER WHIRLPOOL WRT318FZDW05 "Installed drier and evaporator due to no cooling. Every suction tube joint on the coil slipped off until there was no longer room to attatch the evaporator with the lock ring tool. Called Techline. Unit is unrepairableSR 7725856031 ; ordrng 2 W10890128 (coupler)s and 4 W10891067 (coupler)s and 3 W10894060 (coupler)s, dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"
David L.
RANGE WHIRLPOOL WFG550S0HZ1 Replaced burner head again and cap. Burner light instantly. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Found freezer door open on lower left side causing ice build up. Pics attached. Removed ice for the customer as a courtesy. Door is sealing well
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Installed freezer kit due to frost customer to monitor
Shaiman C.
DRYER MAYTAG MEDB835DW4 Unit will not turn on. All fuses tested fine. Suspecting faulty control board and user interface. ; ordrng 1 W11026442 (USER INTERFACE ) and 1 W11133021 (CONTROL)
Evan E.
DRYER AMANA NED4655EW1 Customer stating that unit is not heating consistently. Ran test cycle with thermocoupler inside drum to measure temperature. Unit was not cycling temperature as it should. After first initial heating unit would not maintain temperature. Ordering thermostat ; ordrng 1 WP3387134 (THERMOSTAT )
Shaiman C.
DRYER GE DCCD330GD0WC "Blower wheel fell off of motor shaft and faulty bearing both contributes to the noisy operation. Ignitor is turning on but no flame. Blower wheel, motor, bearing, and flame sensor should be replaced. Customer declined further repair."
Shaiman C.
WASHER MAYTAG MHW3505FW1 Customer concerned about unit having a “mind of its own”. Unit would act erratic and not respond to functions. Replaced user interface. Unit testing good.
Steve M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found ice box not sitting level while refrigerator is level. Too quick pics. It is also con-caved in center. Causing water to pool in left side of ice maker and leak. Replaced ice maker before I notice the deformed box. left valve with customer. ; ordrng 1 W11242954 (ICE BOX)
Evan E.
DRYER KENMORE 110.659224 Customer stated that unit will not heat. Upon inspection discovered that heater tested open. Unit will also need thorough cleaning upon replacement. Quoted customer to clean unit and replace heater. Customer would like to proceed. Ordering heater. ; ordrng 1 WP3387747 (HEATER)
Shaiman C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit would not turn on. Wire caps on L1 were not tightened down correctly resulting in no power to unit. Secured wire connection. Unit testing good.
Shaiman C.
WASHER WHIRLPOOL WTW6200SW2 "Unit will not complete auto verification cycle. When agitation is tested, OL code appears in diagnostic mode. Motor should be replaced. ; rqstng P&A on 1 WPW10419333 (MOTOR), states that autho needed"
Shaiman C.
WASHER MAYTAG MHW3505FW1 Replaced drain pump. Unit testing good.
Evan E.
DRYER MAYTAG MEDC465HW0 Customer stated that door would not shut properly. Upon inspection discovered that catch on door was not even causing catch not to secure itself on latch. Replaced catch and tested door. Had customer test door also. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Shaiman C.
DRYER WHIRLPOOL WGD4800XQ4 "No issue present with the dryer. However, attention was brought to the washer. New job created for the washer. Dryer testing good."
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found led control board interfering with power to rest of u it and it stopped cooling. Removed power to led board and refrigerator started cooling. ; rqstng P&A on 1 W10830288 (cntrl-elec)
Steve M.
REFRIGERATOR AMANA DRS2663BC Found primary water valve leaking. Ordering valve; ordrng 1 EDR4RXD1 (water filter) and 1 WP12544002 (valve-inlt)
Steve M.
WASHER MAYTAG MHW8200FW0 "Found F1E1 act error code when unit tries to spin. The washer would agitate but not spin. Pump tested good. Ordering acu control. ; rqstng P&A on 1 W11201292 (CONTROL ), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
David L.
REFRIGERATOR KITCHENAID KRFF507HPS00 Unit is not dispensing water due to a restriction in the dual valve. Ordering valve; ordrng 1 WPW10341329 (water valve assy)
Steve M.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Found Ff evaporator drain was plugged and ice under tray. Removed ice. Unplugged drain. Caulked the drain tube in machine compartment to prevent warm air from entering the Ff compartment.
Steve M.
WASHER MAYTAG MVWB755DW0 Tested washer and inspected between tubs for long drain error. The drain worked as expected during testing and found no debris obstructing the pump. The wash tests good.
David L.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit is not cooling but is running. No frost pattern at all. Ordering evaporator suction line, and compressor; ordrng 1 482801 (mount-tray) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
Steve M.
REFRIGERATOR MAYTAG MFI2269FRZ03 Heated and reformed gasket again to seal better. Caulked gaps in liner where it meets the cabinet. The freezer door is sealing.
Evan E.
RANGE FRIGIDAIRE PLGS389ECI Customer stating that control is shutting off when running bake cycle. Upon arrival to home ran test bake cycle. Unit began to preheat to 350 then display went blank. Unit rebooted itself. Attempted to run bake cycle again. Unit was maintaining 350 degrees for 20 mins then when opening door control completely went blank. Unit will need control board. Top burners are still functional
David L.
RANGE WHIRLPOOL WFG525S0HB1 Front left burner was not lighting. Replaced burner head and adjusted simmer. The burner now lights much better
Dave F.
RANGE KITCHENAID KFGG500ESS2 Unit is not lighting the gas . Needs new burner head for right front . Ordering Burner WPW10515455 . Send part to customer.; ordrng 1 WPW10515455 (burnr-head (SHIP PART TO CUSTOMER))
Dave F.
MICROWAVE WHIRLPOOL WML55011HS2 "Unit is not heating . Called techline SR 7725841405 checked power relay on board didn't have 120v when door was closed . Could be due to a bad switch . Replaced interlock. Tested unit again . Same issue . Ordering control W11129648 , filter board WPW10531156, transformer W11024976 , diode W11256462 , magnetron W11115131 . Will try control board .ordering other parts to have on hand .; ordrng 1 W11024976 (transformr) and 1 W11115131 (magnetron) and 1 W11129648 (cntrl-elec) and 1 W11256462 (diode) and 1 WPW10531156 (filter)"
David L.
REFRIGERATOR AMANA TM17TBW Inspected unit for abnormal sounds. Could not replicate. Inspected condenser fan for wear. Looked okay. Evaporator fan looksOkay. Many parts are discontinued on this model. Cleaned condenser as a courtesy. Verified defrost operation.
David L.
WASHER MAYTAG MVWX655DW1 The washer would not completeCycles due to a broken armature on the actuator. Replaced the actuator and ran calibration. Unit tested good; used 1 W10913953 (ACTUATOR) from stock
Dave F.
RANGE WHIRLPOOL WFC310S0EB3 F9E0 mis wired error code . Unit needs new harness W11226234 and block terminal W10245259 ordering parts .; ordrng 1 W10245259 (block-term) and 1 W11226234 (harns-wire)
Dave F.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Ice maker wasn't working . Wouldn't cycle . Replaced ice maker . Cycled unit tested good . Checked water flow was slow . Opened and closed self piercing valve . Water flow is now faster . Center rail that holds the crisper drawer is broken . Needs new rail WPW10326469 , frame WPW10329866 , trim WPW10231345 , ordering filter bypass W11395888; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10231345 (trim-shelf) and 1 WPW10326469 (rail-centr) and 1 WPW10329866 (frame)"
David L.
RANGE MAYTAG MEW9527FZ02 Oven had a door latch code after selfClean but is operational. Unable to recreate failure. Door motor testing good. Customer would like to monitor
Evan E.
WASHER WHIRLPOOL WTW5000DW1 Customer stated that unit was stuck in wash cycle. Checked for codes upon arrival. Unit was displaying error code f5e2 for lid lock fault. Attempted to run test cycle. Latch will not lock. Replaced lid lock and ran test cycle again. Unit completed cycle as it should. Ran drain & spin to confirm function outside of test mode. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced control with updated version due to excessive humidity. Water tubes ordered were not correct. Reordering tunes; ordrng 1 W10764297 (tube-water) and 1 W10906064 (tube-water)
Dave F.
REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Replaced both fresh food door gaskets and freezer gaskets due to tearing and not sealing . Doors are sealing . Sealed the cabinet with silicone both fresh food section and freezer .Tested good .
Evan E.
RANGE KITCHENAID KICU509XSS00 Replacing fuse on IPC board due to unit blowing fuse and not heating left side burners. Replaced fuse. Attempted to test burners and fuse had blown in the process of doing so. Shut off power to unit and replaced IPC board. Reinstalled all parts. Tested burners after configuring cooktop. Unit tested good
Evan E.
DRYER WHIRLPOOL WGD92HEFW0 Replacing side panels due to units drum rubbing up against side walls and eventually cutting hole in side walls from drum. Replaced both side panels. Ran test cycle. Unit tested good
Shaiman C.
WASHER WHIRLPOOL WTW4855HW1 Agitator fell off again. Contacted tech line. Agent suggests to replace gear case and bolt at the same time. Replacing gear case and bolt. SR: 7725844677; ordrng 1 W11035747 (GEARCASE )
Dave F.
RANGE WHIRLPOOL WFE540H0AW0 Replaced trim vent due to being broken and not staying connected to the oven door .tested unit . Tested good .
Shaiman C.
DRYER AMANA NED4655EW1 Customer concerned about door not closing properly. Issue was caused by a loose screw on the hinge. Tightened screw. Repair successful.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE
Steve M.
DRYER ADMIRAL AED4675YQ1 "Replaced white thermal fuse for no heat. The dryer is heating as expected. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"
Steve M.
DISHWASHER KITCHENAID KDTE334GPS0 Found user interface was unresponsive. Removed and attached connection at the ui and it started working but with no sound at all. Ordering UI; ordrng 1 W11165145 (CONSOLE)
Shaiman C.
DRYER ROPER RGD4640YQ2 Support roller showed heavy wear; causing a loud noise during use. Installed maintenance kit and tested vent. Unit testing good. Repair successful. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Evan E.
WASHER MAYTAG MHW5630HC0 Customer stated that unit was flashing the spin cycle setting when trying to start unit. Attempted to run cycle. UI was acting very erratic. Would not allow tech to select commands. Unplugged unit to let control reset. Once resetting control could not replicate issue. Ran diagnostic cycle to confirm function. Ran drain/spin cycle. Unit tested good
Shaiman C.
WASHER MAYTAG MVWX655DW1 Customer stated that the unit would not work. F5E2 error code stored. Lid would not lock in manual diagnostics. Replaced lid latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock
Shaiman C.
WASHER AMANA NTW4705EW0 Customer concerned about the unit getting stuck in the wash cycle with no water in the tub. F8E1 code stored. Cold water would not dispense in manual diagnostics. Cold water valve was off due to recent pipe repairs. Turned on water valve. Ran auto verification cycle and watched machine go to rinse cycle with customer. Unit testing good.
Dave F.
RANGE GE JBP23DR2WW Right front burner switch failing ordering new switch WB24T10025; ordrng 1 WB24T10025 (infinite switch)
Dave F.
DISHWASHER WHIRLPOOL WDF550SAHB Drain pump is very loud . Ordering pump W11226877 . Water is not draining consistently after cycle . Order control W11230457; ordrng 1 W11226877 (pump-drain) and 1 W11230457 (cntrl-elec)
Dave F.
WASHER WHIRLPOOL WTW8040DW0 Replaced user interface due to no operation. Sprayed new user interface board with dielectric grease . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Steve M.
DISHWASHER MAYTAG MDB4949SDZ0 Removed pump and removed debris from pump area for not draining properly. The dishwasher tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Steve M.
WASHER WHIRLPOOL WFW75HEFW0 Fo7 do the pump clean out that the customer can not access was full of lint causing unit to not drain. Removed back and cleared clean out. The washer tests good.
Shaiman C.
DRYER KENMORE 110.7088299 Unit would shut off during use due to a faulty thermistor. Replaced thermistor. Unit testing good. Vent also testing good.
David L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced freezer led due to lights not illuminating in the freezer and fresh food section. Unit tested good.
Shaiman C.
WASHER MAYTAG MVWX655DW1 Replaced valve housing assembly and ran test verification cycle. Unit testing good.
Shaiman C.
FREEZER MAYTAG MZF34X16DW04 Applied silicone to the freezer cabinet. Repair successful.
Evan E.
WASHER AMANA NTW4516FW3 Customer stated that unit did not finish cycle. Upon inspection checked for error codes. Unit was displaying basket speed fault code f7e1. Ran tachometer verification test. Shifter passed test. Discovered that cam but was loose causing pulley not to be aligned with motor pulley. This was causing issue. Tightened cam nut and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Evan E.
WASHER MAYTAG MVWC450XW4 Customer stating that unit is very loud while in spin. Upon arrival checked for error codes. Unit was displaying f7e1 for basket speed fault. Ran test cycle. During spin portion of cycle could hear that gear case bearing is failing. Quoted customer to replace gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee
Evan E.
DRYER MAYTAG MGD8200FW0 Replacing UI due to unit not consistently accepting commands. Replaced UI and tested all functions. Unit tested good
Evan E.
REFRIGERATOR MAYTAG MFI2269FRZ03 Replacing freezer door gasket due to top left corner of gasket leaking air into freezer causing small amount of ice to build in top left corner. Replaced gasket. Customer to monitor if issue persists. Unit tested good
Evan E.
WASHER WHIRLPOOL WTW7300DW1 Replacing control due to unit continually Adding time to end of cycle when cycle is finished. Replace control. Ran calibration cycle. Ran quickwash while in home with customer to confirm function. Unit progressed through cycle as it should. Unit tested good
David L.
DRYER WHIRLPOOL WED4850HW0 Customer is experiencing long dry times. The vent goes up to the roof of a 4 story building and the dryer is in the basement. Explained why this is causing long dry times to the customer. Vent tested poor. Recommending customer have venting rearranged.
Shaiman C.
WASHER MAYTAG MVWX655DW Replaced drain pump. Hub was also worn out. Replaced hub and washplate. Unit testing good.; used 1 W10528947 (HUB) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replac d ice maker for open motor on ice maker. The ice maker passed test in harvest mode.
Steve M.
RANGE MAYTAG MER6600FZ1 Replaced right rear burner for open burner. The stainless is coming off door. Glued stainless to door and taped until it dries. The range tests good.
Steve M.
RANGE WHIRLPOOL GFG471LVS0 Found the wire to the door switch came loose and the customer could not put unit in sabbath mode due to it is part of the process. Tightened wire and the oven goes in sabbath as expected.
Steve M.
REFRIGERATOR GE GFE29HMEEES Replaced control due to update stopped all fans from running. The freezer fan started running after install. The FF fan started to work also. The refrigerator tested good.
Steve M.
DISHWASHER KITCHENAID KUDS301XWH7 Replaced the upper rack adjusters for falling top rack. The dishwasher tested. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
David L.
OVEN WHIRLPOOL WOS92EC7AS02 Unit was not responding due to an open control fuse. Replaced fuse and tested fan and elements. Unit testing good
David L.
OVEN MAYTAG MEW7527AW01 Unit was not heating due to an open control fuse. Replaced fuse and tested blower and elements. Unit testing good.
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Customer is experiencing a leak under the unit. Water was shut off when I arrived. Rolled unit out to inspect the water valve that has failed twice before. Watched valve during use. Did not find evidence of a leak at the valve. Found a puddle of water under the drain tube that was plugged. Cleared tube and inspected drain pans.
David L.
WASHER WHIRLPOOL WFW75HEFW0 The detergent was not entering the machine normally due to a mis adjustment of the dispenser cup. Readjusted cup so that the detergent would mix with the water
David L.
RANGE WHIRLPOOL WFG550S0HZ1 Spoke to customer. Preordered regulator and caps. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10602001 (valve-gas)
Dave F.
DRYER WHIRLPOOL WED4815EW1 Checked heating element 10 ohms . Thermal fuse is good . High limit is good . Unit components tested good.. unit tested good .
Dave F.
WASHER KENMORE 110.2071299 Motor retainer rusted and wasn't holding the motor and transmission together. Suggested replacing coupler 285753A and motor retainer WPW10086010 . Customer wasn't sure about repair . Was able to zip tie motor mount and bracket together . Tested unit . It is working . Customer may seek new unit If it breaks .; dspstn on spec-tagged invntry: 1 285753A COUPLING
Steve M.
RANGE GE JBP66DM1CC Customer complained of oven not heating. On arrival the the oven over heated to almost 500 degrees during preheat. The oven needs a control board. Quoted customer ; rqstng P&A on 1 WB27T11012 (faceplate ) and 1 WB27T11311 (range oven elec cont)
Dave F.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Called techline SR 7725510570 this is a reoccurring issue with the fresh food evaporator frosting up . Techline said that there is no further suggestions with unit to have it fixed . Techline deemed unit unrepairable . Defrosted unit for the mean time to get customer cooling . Customer will contact customer service . Trade care team SR 7725774334 . Unit is unrepairable.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Steve M.
WASHER WHIRLPOOL WFW95HEXW0 Customer repaired machine prior to visit
Dave F.
DISHWASHER GE GDT655SGJ0WW Replaced main control and user interface. The user interface that came from GE was faulty. Put in the old user interface board . Tested unit . Tested good . Customer will contact GE about user interface board . Customer will try unit and see if it's working properly. .
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr#7725834340 s6163 found control not sending power to defrost heater. Quoted customer 573.39 and they denied the quote. Part covered under loyalty retention program. ; ordrng 1 W11089236 (cntrl-elec)
David L.
REFRIGERATOR MAYTAG MFX2676FRZ00 Replaced evaporator cover and evaporator motor harness due to the fresh food evaporator not defrosting. Customer to monitor
Shaiman C.
WASHER WHIRLPOOL MHW6630HW0 "Customer states unit has not leaked since last visit. If leaking should occur again, return with W11314648."
David L.
WASHER MAYTAG MVWC415EW1 Unit not washing clothes due to unit unit not sensing properly. Calibrated unit back to factory setting to reset control after motor and belt were changed
David L.
REFRIGERATOR GE GFSS6KKYCSS Defrost drain is frozen and is causing water to build up under the crisper. Unit needs a drain heater. Ordering heater clip; ordrng 1 DA61-06796A (bulb clip)
David L.
DRYER MAYTAG MEDC215EW1 Checked dryer. Dryer was operating as expected.
Dave F.
WASHER WHIRLPOOL WTW8040DW4 F8E1 long fill error code . F3E2 inlet temp fault . Tested unit in diagnostics. Water valve is not working . Ordering housing W11173597; ordrng 1 W11173597 (housing)
Dave F.
RANGE JENN AIR JDS1750FS0 Called techline SR 7725829846. Checked to make sure that the unit was converted to LP it was . Adjusters screws were to far out . Adjusted screws . Was able to get back rear burners set on low with good flame . Adjusted front burners but was not able to get them so they will stay lit on low . Ordering valves for both front burners W11223016; ordrng 2 W11223016 (valve-brnr)s
Shaiman C.
WASHER AMANA NTW4516FW3 Replaced cabinet and suspension. Unit testing good.
Dave F.
WASHER MAYTAG MVWC555DW1 "Washer not spinning out . Found the basket hub was worn out . Found the gear case drive shaft was worn out and that is what caused the basket hub to fail . Installed new hub from truck stock W10528947 . Bring washer plate W10902814 from office covered under one year . Ordering gearcase W11035751 . Another basket hub W10528947 . Parts are covered due according to office KB. ; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase), dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W10528947 (HUB) from stock"
Evan E.
DISHWASHER KITCHENAID KDTE104DSS0 Replacing wash motor due to unit leaking from diverter. Included pictures of damaged floor in front of unit. Replaced wash motor. Ran diagnostic cycle. Unit tested good. No leaks
Shaiman C.
DRYER WHIRLPOOL WED5520SQ0 Customer states unit is not drying as it should on medium temp setting. Collected temperatures from the exhaust. 140 average for low AND medium. 145 average for high. Suspecting a failed temp selector switch; replacing. ; ordrng 1 WP3405156 (TEMP SELECTOR )
Evan E.
MICROWAVE WHIRLPOOL WOC75EC0HS03 Customer is experiencing F6e0 error code for UI communication error. UI is losing power. This unit is replacement for same model that was experiencing same issue. Called techline upon arrival (SR: 7725834496) explained that unit has been replaced and new unit is experiencing same issue. Techline suspecting issue with wiring in home due to reoccurring issue with new unit in home. Documented all issues with techline. ; saved tckt
David L.
MW-HOOD COMBO MAYTAG MMV5219DE1 Replaced fan due to fan speeds not changing. New fan operating the same. Called Techline. Verified blower is changing speeds by measuring amp draw. Checked fan power cement resister measured 20ohms. ; ordrng 1 8206232 (bulb-light) and 1 W10568805 (resistor)
Steve M.
RANGE ELECTROLUX EW30DS65GS7 "Found relay board is sending power to ui controller but not reading signal. Causing F15 error. Ordering ui controller. ; ordrng 1 316576704 (controller), dspstn on spec-tagged invntry: 1 316443916 CONTROL"
David L.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced pantry control. Pantry control is now operating. Most of the light came back. Ordering freezer led . New UI would not function properly and would not come out of cooking off mode. Other functions would not operate. Re ordering UI and led. ; rqstng P&A on 1 W10862400 (cntrl-elec) and 1 W11130208 (module)
Dave F.
REFRIGERATOR KENMORE 106.50023.211 Ice maker is not making ice . Has power going to unit . Ice maker is acting intermittently and needs to be replaced .tested water flow . It has good pressure .Ordering icemaker WPW10300022 .; ordrng 1 WPW10300022 (icemaker)
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Damper is very loud . Replaced damper . Found the user interface is malfunctioning and will not let me get into temperature settings .user interface is what controls the temp settings and defrost . Power cycled unit with no change . Ordering new user interface W11239666; rqstng P&A on 1 W11239666 (cntrl-elec)
Dave F.
MICROWAVE KITCHENAID KOCE500ESS08 "F1E5 error code inverter error code called techline SR 7725817934 . Techline said to replace inverter W11325604 , magnetron W11346197 and bring the control board in case W11325786; ordrng 1 W11325786 (CNTRL-ELEC) and 1 W11346197 (MAGNETRON)"
David L.
DISHWASHER WHIRLPOOL WDT720PADM2 Unit is not washing due to an open wash motor. Replaced wash motor. Unit tested good. Parts covered per KB
Steve M.
DISHWASHER WHIRLPOOL DU1300XTVB0 Replaced drain hose for broken hose. The dishwasher tested good.
Steve M.
DRYER FRIGIDAIRE FASE7073NW0 Replaced door catch and cleaned out blower compartment for door not closing. The dryer door is closing.
Evan E.
DISHWASHER KITCHENAID KUDS35FXWHA "Customer stating that upper rack is missing clip and unit is not heating. Upon inspection discovered that heater tested open causing heating issue and upper rack was missing pivot clip. Ordering heater and pivot clip. ; ordrng 1 W10703867 (HEATER) and 1 WPW10082853 (PIVOT CLIP ), dspstn on spec-tagged invntry: 2 WPW10195622 STOP"
Steve M.
FREEZER FRIGIDAIRE FGHB2844LF4 Replaced main control tool for not turning heater off. Customer is going to monitor temps for next couple days
Evan E.
RANGE WHIRLPOOL WFG775H0HZ0 Customer stating that unit is acting erratically and will flash codes on display before going dim. Upon arrival checked for error codes. Unit was displaying F2e0 error code. For shorted key. Tech sheet calls for replacement of control. Ordering control ; ordrng 1 W11175139 (CONTROL )
Dave F.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced both top adjusters for being brittle and breaking . Tested unit tested good.
Dave F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Checked thermistors in diagnostics for stuff freezing on top shelf . Tested good . Checked temperatures in fresh food section 37 degrees . Freezer temp -6 . Adjusted temperatures on unit to fix issue. Unit tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Called techline SR 7725819543 . Frost buildup around evap fan . Checked thermistors in diagnostics they passed . Evap fan is working . Bi metal for defrost is working . Heater turned on . Freezer cabinet has been sealed . Fresh food section cabinet is sealed . Found the evap fan bracket wasn't very tight . Tighten bracket and re routed wires to make sure that it is sealed against the liner . Made sure the rails were clipped in to the bracket . Left side one was not . Fixed issue. All gaskets are sealing . Frost pattern was good . Techline said to remind customer of high humidity foods and to keep things sealed . No parts were mentioned that may resolve issue . Customer will monitor.
Dave F.
MICROWAVE KITCHENAID KOCE500ESS06 Replaced Fan motor and magnetron due to noise while running. Tested unit . After replacing parts . Unit tested good .
Steve M.
RANGE WHIRLPOOL WFE515S0ES0 Found right front burner not staying on. Ordering switch and burner. Found both rear burners are working but cooktop on indicator is not staying on. ; ordrng 1 W11047722 (elmnt-surf RIGHT FRONT ) and 1 WP3149400 (switch-inf RIGHT FRONT) and 2 WP3149404 (switch-inf REAR BURNER SWITCHES)s
Steve M.
REFRIGERATOR GE GFE29HMEEES Replaced FF fan and updated for no cool in fresh food section. After update both fans are not running. Ordering control. ; ordrng 1 WR55X30806 (CONTROL)
David L.
REFRIGERATOR WHIRLPOOL MFF2558VEW0 Unit is not cooling intermittently due to a failing jazz board. Quoted 449.55 for replacementDescription Part Number Part Quantity ANC Availability Code Rate Line TotalDEFROST TIMER AND DEFROST EVAPORATOR WPW10503278 $152.49 1 RWPA16 1 day(s) N15 $162.70 $152.49Parts: $152.49 Service Charge: $89.95 FRL: N15 - $162.70 Additional Labor: $0.00 Tax: $32.41 Other: $12.00 Completed Job Rate: $449.56 The customer will contact us if they want to proceed with the repair.
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Unit not making ice . Went into diagnostics to tested harvest mode . Failed motor fault . Replaced ice maker . Tested again failed. Found that the wire harness at the bottom of the door is torn and that is why the ice maker is not working . Ordering new door LW11089011 . Stainless . ; rqstng P&A on 1 LW11089011 (dor-fip)
Evan E.
WASHER MAYTAG MVWB835DW4 Customer starting that unit is continually adding time to cycle. Checked for error codes. Unit displaying f0e5 (off balance load) f0e3 (overload) f7e9 (locker rotor). Inspected underneath machine and discovered that rotor bolt had come detached and rotor was not attached to stator and gear case. Reinstalled rotor bolt with loctite. Ran diagnostic cycle. Unit completed cycle as it should. Suspecting issue is with customer not correctly loading machine causing unit to attempt to correct itself. Calibrated unit and ran rinse and spin cycle to confirm function. Unit tested good
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Unit is not cooling properly due to a low side leak in the RC evaporator. Ordering evaporator and drier under pointer W10666205C with S71233 code for parts and labor ; ordrng 1 W10917531 (evaporator) and 1 WPW10143759 (drIER)
Evan E.
WASHER MAYTAG MHW8630HC0 Replacing water valves due to solenoid sticking on both valves causing squealing noise while unit is filling or running rinse cycle. Replaced valves. Ran diagnostic cycle and actuated each valve multiple times. Unit tested good
Evan E.
COOKTOP WHIRLPOOL WCG75US0DB00 Replacing spark module due to customer requesting that module be replaced due to unit sparking on its own. Replaced module. Tested all burners. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDF540PADB3 Replacing heater and thermostat due to both testing open causing unit not to heat. Replaced both parts. Also replaced upper spray arm due to spray arm being clogged. Replaced spray arm. Ran diagnsotic cycle. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Replaced freezer door and nameplate for frosting in the freezer compartment. Replaced the evaporator fan blade with a more aggressive blade. Warmed new freezer door gasket Customer to monitor.
Steve M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 S15330 replaced evaporators cover and main control for frosting up in Ff section causing a no cool.
Steve M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found the freezer temperature was 37 degrees. Checked for dye from drier and could not find a leak anywhere. Called tech line The unit has an internal leak. The unit is repairable.
Shaiman C.
WASHER MAYTAG MHW3505FW1 Customer concerned about unit stopping mid-cycle. F9E1 error code stored. Unit is draining very slow. Drain pump should be replaced. ; ordrng 1 WPW10605427 (DRAIN PUMP)
David L.
REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 The ice maker was damaged inside the bail arm switch. This was preventing the ice maker fromShutting off. Sending defective part back. ATEC warranty; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Unit is still building frost in the freezer. Called techline to confirm service kit W10916494 is needed. Ordered service kit per Techline SR7725820020; ordrng 1 W10916494 (blade-fan)
Steve M.
RANGE JENN AIR JGS9900BDS "Quoted customer for front burner that has a broken igniter. Have to drill out both front burners to repair. Quoted for October sole that has option that are unresponsive and the igniter that is not lighting. The customer is going to decide if she wants repair done. ; rqstng P&A on 1 12400035 (igniter,oven) and 1 74007736 (burner asy RIGHT FRONT) and 1 74011652 (burner asy) and 6 WP400021-1 (screw)s and 1 WP7527P086-60 (holder-orf RIGHT FRONT ) and 1 WP7527P087-60 (holder-orf LEFT FRONT) and 1 WPW10206071 (panl-cntrl), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
Shaiman C.
RANGE WHIRLPOOL WFG505M0BB1 "Customer states unit takes longer than it should to heat Up to temp. Power goes to ignitor and ignitor functions, but does not get hot enough to ignite the burners as timely as it should. Ignitor should be replaced. ; ordrng 1 W11176454 (IGNITOR)"
Shaiman C.
WASHER WHIRLPOOL WTW5550XW0 Customer states unit has a burning smell during use. F1E2 error code stored. Unit could not complete a test verification cycle & would not agitate in the manual test mode. Motor should be replaced. Customer declined further repair.
Shaiman C.
WASHER WHIRLPOOL WFW85HEFW1 Customer states unit would not open and clothes would come out soaking wet. Drain pump runs continuously when plugged in. Replaced drain pump. Unit testing good.; used 1 WPW10605427 (PUMP) from stock
David L.
50#IM 15' FS KITCHENAID KUIC15NRTS0 The ice maker is not sensing water level or recirculating. Ordering recirculating pump. ; ordrng 1 2313702 (water pump194.79)
Shaiman C.
WASHER MAYTAG MVWB765FW2 No issues present. Customer did not request further service.
Shaiman C.
WASHER WHIRLPOOL MVWC465HW2 Customer concerned about the unit makes a terrible whoop whoop sound when water is dispensing. No error codes stored. Water is dispensing as it should. Customer was referring to the noise of the machine sensing in the beginning of the cycle. No issues present.
Shaiman C.
DRYER KENMORE 11062212100 Unit was not heating. Thermal cut off failed testing. Replaced thermal cut off fuse. Unit testing good.; used 1 279816 (CUTOFF-THERMAL) from stock
David L.
DRYER WHIRLPOOL WGD4815EW2 Checked unit for poor heat. Customer had vent disconnected. Venting testing good let unit cycle ten times to check coils. Unit did not fail. vents outside were shut and needed to be propped open. Vent was likely restricted. Customer to monitor
Steve M.
WASHER ROPER WTW4816FW2 Replaced pump and valve for not draining and water valve leaking. The washer tests good. No one available for signature.
Evan E.
DISHWASHER WHIRLPOOL WDF760SADM3 Customer stating that unit is leaking. Ran diagnostic cycle with door off to observe leak. Unit is leaking from left side of door while pro scrub function is actuated during diagnostic cycle. Adjusted water pressure unit is still leaking. Swapped water valve with spare valve unit was still leaking. Control and sump have both been changed and sump has been changed twice. Inspected entire wiring harness for possible short or broken wire. Could not locate issue with harness. Tech cannot determine why unit is leaking. Customer will need to be reimbursed for control cost and labor for job.
Dave F.
WASHER MAYTAG MVWB766FW1 White residue is being left on clothes customer showed me clothing and I could see it on them . Checked soap type it is HE . Customer is using the correct amount . Unit has no error codes . Ran unit in calibration and auto diagnostics testing . Passed . Gave tips on proper usage . Suggested trying different soap brand . Suggested some sort of pod and explained the proper way to use them . There is nothing on this unit that could be changed to remedy this issue. Customer will try suggestions and if it keeps reoccurring to contact customer service.
Dave F.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led board . Due to intermittent led lights coming on and flickering. Tested unit tested good .
Dave F.
DRYER MAYTAG MEDB725BW0 Catch was bad and wasn't holding the door l replaced catch . Tested door . Tested good .; dspstn on spec-tagged invntry: 1 WPW10111905 CATCH
Dave F.
DRYER GE GTDP220EF3WW "Knob broken on timer used another knob on machine to make sure the timer is working . Unit tested good . Needs new knob . Ordering knob WE01X20374 . Send part to customer .; ordrng 1 WE01X20374 (control knob), dspstn on spec-tagged invntry: 2 WE1M1067 SLIDE-GREEN 2 WE1M504 SLIDE-WH , and 1 WE4M533 TIMER"
Dave F.
DRYER FRIGIDAIRE FARG4044MW0 Dryer not turning on . Found the limiter 'thermal fuse' was blown . Tested unit with jump and bypassed limiter . Unit turned on . Ordering limiter .. cleaned blower area and lint filter area and filter was not going down all the way . Please refund prior parts after job is completed.; ordrng 1 134711401 (limiter)
Shaiman C.
FREEZER MAYTAG MZF34X16DW04 Customer concerned about water dripping on the inside of the unit. Gasket didn’t appear to be sealing as it should. Replaced gasket. Tech line agent suggests to also seal the cabinet to the liner. SR:7725789651; ordrng 1 W10841140 (SILICONE)
Dave F.
WASHER MAYTAG MVWB865GW0 Replaced lid lock and control . Calibrated washer . Ran in auto diagnostics. Unit tested good .
Shaiman C.
WASHER MAYTAG MVWB865GC0 Customer states unit does not fill with water. F3E2 F8E1 & F0E4 error codes stored. Water will not dispense in manual diagnostics. Replaced valve. Unit testing good. ; used 1 W11165546 (VALVE) from stock
David L.
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Insulation on the freezer door is failing and condensation is building on the door. The door is discontinued 12977803SQ; ordrng 1 12977803SQ (DOOR), dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN"
Dave F.
DISHWASHER KENMORE 587.141144 Dishwasher not turning off . Unit has a mechanical timer in the control . Unit needs new control 154491701. Quoted customer . They decided to look towards a new unit .
Evan E.
DRYER MAYTAG MGDX655DW1 Replacing gas coils due to old coils failing to open valve consistently. Replaced coils and ran test cycle. Unit tested good
Evan E.
DRYER MAYTAG MEDB835DW4 Customer stating at unit is still flashing AF code for airflow issue. Tested vested with vent test kit upon arrival. Unit tested for bad airflow. Removed vent and tested unit again with rear vent detached from wall. Unit tested for good airflow. Issue is stemming from blockage on house side vent. Spoke with customer about issue. Leaving customer contact for house vent cleaning. Unit itself tested good Dryer Vent Wizard Scott Koepke585-441-7227
David L.
MICROWAVE WHIRLPOOL WMH31017HZ2 Sr7725789957Called Techline about items creating thermal events inside the unit. Techline saying this is due to mineral content in food and sugars and not a fault on the unit. Did not see any charging or arcing when running the unit pictures of the cavity attached. Could not replicate issue. Left unit unplugged and referred customer to customer service as Techline did not recommend a repair.
David L.
REFRIGERATOR KITCHENAID KRFF507EWH01 Quoted customer for LED board andnfrezzer led. Customer was not interested in repair. Liner also will need to be sealed. Customer will contact us if they want to proceed with the repair
David L.
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Checked temps for freezing in the RC. RC at 39.9unit is set at 39 40 on top shelf. Ran diagnostics to checked thermistors. Unit testing good
David L.
DISHWASHER KITCHENAID KDTE234GPSO Drain pump windings tested open preventing drain. Replaced pump. Unit tested good
David L.
REFRIGERATOR JENN AIR JFC2089WEP11 The ice maker is no longer energizing the water valve. Replaced the ice maker. The ice maker cycleAnd filled; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Steve M.
WASHER MAYTAG MVWB765FW3 Replaced water valve for long fill error code. Calibrated and tested washer. The washer tests good
Dave F.
REFRIGERATOR KITCHENAID KSRV22FVMS02 "Ice bin was seized to shaft . Used a hack saw to cut shaft and was able to removed shaft and ice bin . Ice bin is missing the spring to the button that pushes it back WP2198608 . Unit needs new shaft WP2188917 , seal WP2198628 and holder WP2188919. Ordering parts .; ordrng 1 WP2188917 (shaft) and 1 WP2188919 (holder) and 1 WP2198608 (spring) and 1 WP2198628 (seal)"
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stating that unit would not spin. Checked for error codes. Unit was displaying 1 fault code for motor unable to reach target rpm. Ran test cycle. Unit completed cycle as it should. Ran drain and spin cycle. Unit spun out as it should. Could not replicate issue. Customer to monitor and contact if issue persists. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11158831 CAPACITOR
Evan E.
WASHER WHIRLPOOL WTW7300DW0 Customer is having same issue as before User interface will not respond to commands. Customer lives in hard water area. Connections are becoming corroded due to this. Unit was displaying error code 6-3 for UI failing to communicate with CCU. Removed old UI and installed new UI. Before installing new UI used dielectric grease on UI connector and control connections. Installed new UI and ran test cycle. Unit completed cycle as it should. Unit tested good
Evan E.
REFRIGERATOR KENMORE 25368972800 Customer stated that unit was not freezing items in the freezer. Upon inspection of evaporator discovered large chunk of ice on top right corner of evaporator. Removed ice. Evaporator is ice cold at bottom but top coils are room temperature. Evaporator has leak. Unit will need sealed system work. Quoted customer to replace evaporator and Uv Drier. Customer has decided to replace unit.
Evan E.
DRYER MAYTAG MGDC465HW0 Customer stating that unit would not heat. Upon inspection discovered that gas coil was unplugged causing issue. Reseated connector and ran test cycle. Unit tested good
Steve M.
WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Dave F.
FREEZER MAYTAG MZF34X16DW01 Freezer evap was frozen up . Found that the evap fan was not running . Found that the connection between the fan and the harness was disconnected. Reconnected fan . Put s zip tie around the connection so it won't happen again . Defrosted unit . . Unit tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced freezer door . Due to having marks through the paint on it . Tested door . Tested good .
Dave F.
WASHER AMANA NTW4605EW0 Washer is very loud spinning. Unit needs new gearcase W11255272 . Suspension is weak W10780045 . Also needs new belt as it is worn WPW10006384 . Quoted customer . Declined repair . Will seek another unit.; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Dave F.
REFRIGERATOR WHIRLPOOL ARB1917CC "Refrigerator not cooling . Checked frost pattern on Evaporator. There was none . Compressor is starting to burn out because it's constantly running to try and cool . Needs sealed system work .needs evap 12002051 and compressor W10160407 , UV dryer wpw10143759. . Called contract company. They will be contacting customer about repair ."
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found the freezer is at ten degrees. The Ff section at 35. Tested in diagnostics. The fans turned on. The freezer is cooling. The condenser was plugged. Cleaned condenser. If problem persists preorder evaporator fan motor. WPW10128551
Steve M.
WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Steve M.
REFRIGERATOR KITCHENAID KBFS20EVMS8 Found condenser vibrating on the floor. Lowered the feet to raise condenser. Added foam under the condenser. The refrigerator tests good.
Steve M.
REFRIGERATOR KITCHENAID KBFS22EWMS5 The water still has low water pressure. The fill tube froze again. The line came off the back of refrigerator again. Fastened line with hose clamp and caulked it to stay in place. Removed ice from fill tube. Ice maker tested good. Customer states the plumber is going to replace water line and tap to unit 9/6/19; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
David L.
FREEZER WHIRLPOOL WRT318FZDW05 Unit requires loc ring to service. Rescheduling for Thursday based on customers availability; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Steve M.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 Found fill tube was plugged with ice causing no ice production. Removed ice. Added tie strap to fill tube heater. The ice maker tested good