Near Fairport, NY 14450
Tanner
Job Details: 08/28/2020
DRYER WHIRLPOOL WED4950HW0 "Q1 no Q2 no Q3 no Complaint of no dry. Poor heat.Vent tested unit and vent tested poorly. Tester could not read dryer was on. Inspected vent and vent is clear. Removed vent and ran unit and still tested poorly. Placed hand in lint trap and did not feel any suction. Removed back of unit and confirmed blower in working order. Tested all fuses and thermostats and tested good. Ran unit and confirmed element cycles on and off. Measured 238VAC to block. Confirmed element has no continuity to ground. Ran unit with drum out momentarily and slightly better but not sufficient air flow coming out of vent. Ordering new motor. Motor not spinning at proper speeds causing blower not to push air. Drum seal also falling off drum. Ordering new drum seal. Called techline and advised this is a use and care issue. Engineer advised to order alternate vent test kit to confirm.; ordrng 1 WP694089 (Blower) and 1 279827 (Motor) and 1 W10612022 (Seal rear drum), dspstn on spec-tagged
Near Rochester, NY 14609
Steve
Job Details: 08/28/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Found handles had loosened on freezer door. Removed handle and reposition then tightened. The door is checking good.
Near Rochester, NY 14617
James
Job Details: 08/28/2020
MICROWAVE GE JVM3160EF1ES "Replaced fuse and latch parts. Unit tripped breaker and blew fuse after repair. Found interlock switch jammed after replacing. Replaced part again and tested several times. ; dspstn on spec-tagged invntry: 1 W10915404 SWITCH - 3/16' and 1 WPM0805101 FUSE-20A , used 1 M0805101 ("
Near Webster, NY 14580
James
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02 Unit leaking into fresh food section due to frozen defrost drain. Defrosted drain and verified its clear.
Near Fairport, NY 14450
Tanner
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Q1 no Q2 no Q3 no Installed check valves. Confirmed no leaks. Unit is still dripping when door is opened, ice is dispensing, and after water is dispenser.Called tech line- SR7728567243Performed a test of water line by removing check valve and dispensing water at bottom of line. There was no drip. Advised issue is with water line within door. Water line in that area is not serviceable. Advised to order new door. Door will ship direct to customer. Customer will contact Appliancetec to schedule installation.; ordrng 1 LW11037733 (Door assembly)"
Near Rochester, NY 14620
Steve
Job Details: 08/28/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Found door is warped on top causing frost and ice to build up around control and light switch. Light switch is not turning off. Removed switch and removed frost from evap. Replaced control and thermistor. Ordering switch and door. ; ordrng 1 W10746789 (dor-fmd) and 1 W10755325 (switch), dspstn on spec-tagged invntry: 1 W11293202 CONTROL-BOX and 1 WPW10383615 THERMISTER-FREEZER"
Near Webster, NY 14580
James
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Replaced damper assembly. Customer is to monitor.
Near Webster, NY 14580
James
Job Details: 08/28/2020
MICROWAVE MAYTAG MMV4207JZ0 Q1 n. Q2 n q3 n. Unit locked control panel and not allowing panel to unlock. Reset power and then panel would unlock. Unit passed keypad test. If problem persists replace W11386249
Near Penfield, NY 14526
Steve
Job Details: 08/28/2020
DRYER WHIRLPOOL WGD5000DW3 Excessive water inside dryer drum. There is no water hook up to dryer. The water came from clothing that was not spun out properly. Removed moisture and heated until dry. Vent tested good.
Near Ontario, NY 14519
Tanner
Job Details: 08/28/2020
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Complaint of Unit not starting.Attempted to start unit. UI is responsive. As soon as start button pressed unit attempts to tumble then stops.Following stored errors:F4E4 Line Voltage errorF2E1 UI stick keyF4E3 air flow restrictionSR7728666808- troubleshoot control board and found motor relay is broken. Needs new control board. Due to cost of new board customer is researching replacements. Will contact ATEC if they opt to repair.
Near Webster, NY 14580
Steve
Job Details: 08/28/2020
VENTHOODS WHIRLPOOL UXD8636DYS2 "Motor stops and middle during raise and lower. If hood is pulled a little it will finish raising. Pushed right side back to stop it from moving back and forth. Quoted for motor replacement. ; rqstng P&A on 1 WPW10398274 (motor), dspstn on spec-tagged invntry: 1 W10727360 SWITCH - 1/4"
Near Irondequoit, NY 14622
James
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit leaking from dispenser onto door. Found dispenser nozzle sprays upwards into user interface then drips down. Relocated nozzle and installed check valves. Tested dispenser and could not get it to fail. Left valve with customer.
Near Penfield, NY 14526
Steve
Job Details: 08/28/2020
WASHER WHIRLPOOL WTW5000DW3 Washer was stuck in drain. Reset control and tested. The washer tested good. Leveled legs for bouncing in spin cycle. Calibrated washer.
Near Penfield, NY 14526
Tanner
Job Details: 08/28/2020
WASHER MAYTAG MHW5630HW0 Q1 no Q2 no Q3 no Complaint of knocking during spin cycle. On all loads of laundry. Customer presented video of complaint. No stored error codes for this unit.Ran unit in high spin via diagnostics. Unit reach peak speed and performed normally. Ran auto diagnostics cycle. Completed normal. Ran drain and spin with 3 towels in unit. Able to produce customer complaint on drain and spin. Noise is not coming from excess shaking there is a loud clicking noise coming from right side of machine. When unit gets up to speed noise dissipate. Ordering new damper assembly. Unit not supported well at slow speeds.; ordrng 1 W11117022 (Damper Assembly)
Near Pittsford, NY 14534
Steve
Job Details: 08/28/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Removed frost from evaporator. Removed bottom tray , heated and straightened. Fastened to liner. Customer to monitor."
Near Fairport, NY 14450
Dave
Job Details: 08/28/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Ice maker not getting power . Found the plug to the ice maker was not seating into it . Plugged ice maker in . Ice maker started to cycle. Customer wanted refrigerator to be leveled try to but floor was uneven . Customer will have to shim. Unit tested good .
Near Rochester, NY 14621
Dave
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Replaced evaporator. Unit is now cooling . ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4' and 1 WPW10143759 DRIER-UV DYE
Near Webster, NY 14580
Dave
Job Details: 08/28/2020
REFRIGERATOR AMANA AFD2535FES Replaced start device to unit . Unit is working as expected.
Near Penfield, NY 14526
Dave
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced right hand door . Door is sealing as expected.
Near Farmington, NY 14425
Dave
Job Details: 08/28/2020
RANGE WHIRLPOOL WFC310S0EB3 Door not unlocking . Ordering control and latch motor .; ordrng 1 W11122531 (cntrl-elec) and 1 WPW10107820 (latch-door)
Near Ontario, NY 14519
Tanner
Job Details: 08/28/2020
DRYER WHIRLPOOL WED87HEDC1 Q1 no Q2 no Q3 no Control panel not responding.Attempted to place in diagnostics no response. Could not start unit. Confirmed power to ACU. Confirmed 5.1 VDC from control to UI. Needs new UI.Unit is new “old stock” from Orvilles. Receipt is attached. Covered under manufacturer warranty.; ordrng 1 W10800227 (UI)
Near Rochester, NY 14621
Evan
Job Details: 08/28/2020
WASHER WHIRLPOOL WTW5100HC0 Replacing water valve due to cold valve continually running valve when actuating hot valve. Replaced valve and tested unit. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 08/28/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Opened new ACU and ACU was missing J3 connection. J3 connection is for water heater on this unit. Contacted Whirlpool and was advised that this is error on parts distribution. Installed control board asUnit may run cold water cycles without heater. Ran auto diagnostics and completed. Started wash cycle with cold and cycle and unit flashed error message. Ordering new control board. Expedited shipping. Confirm J3 plug is on ACU before returning to customer.; ordrng 1 W11322879 (ACU)
Near Pittsford, NY 14534
Dave
Job Details: 08/28/2020
MICROWAVE KITCHENAID KMHS120ESS5 "called techline SR 7728668936 . Techline said to replaced magnetron and diode .; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 8206232A BULB"
Near Rochester, NY 14608
Steve
Job Details: 08/24/2020
RANGE ROPER FFGF3013LWD "Ordering clock timer for shutting off during bake cycle and ignitor for weak ignitor. The door is missing screw that holds right side and handle together. Ordering screw; rqstng P&A on 1 12400035 (igniter,oven) and 1 316220722 (overlay,clock (wht)) and 1 316278700 (screw) and 1 5304518661 (CONTROL)"
Near Rochester, NY 14618
Steve
Job Details: 08/24/2020
DISHWASHER FRIGIDAIRE FFBD2406NS9B Replaced motor for rumbling motor. Ordering middle spray arm for missing part that meets back water tower; ordrng 1 5304506740 (spray arm)
Near Pittsford, NY 14534
Dave
Job Details: 08/24/2020
FREEZER WHIRLPOOL WZF56R16DW00 Unit is below zero when arrived . Tone the customer is hearing is the sound of the unit booting up . Unit needs service kit W10812025; ordrng 1 W10812025 (contrl-box)
Near Webster, NY 14580
Dave
Job Details: 08/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "0 degrees in freezer . 33 in fresh food section ,ohm out fresh food thermistor was 6.2 and 40 degrees which is good .called techline SR 7728357256 . Damper is not closing. Ran test in diagnostics damper is not opening and closing like it should be ..going to ordering the main control and ui ; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (panel-ui)"
Near Irondequoit, NY 14622
James
Job Details: 08/24/2020
REFRIGERATOR MAYTAG MBF1958FEZ03 "Q1 n. Q2 n. Q3 n. Unit not cooling fresh food section. Freezer defrosted ice then refroze. Found damper sticking closed. Replaced jazz board for intermittent defrost issue. Need damper control. ; ordrng 1 WPW10594330 (control), used 1 WPW10503278 (ADC - JAZZ) from stock"
Near Macedon, NY 14502
Dave
Job Details: 08/24/2020
RANGE JENN AIR JDS9860CDB00 Bake element is getting power but is not heating . Ordering bake element ; rqstng P&A on 1 WPW10310274 (elmnt-bake)
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
DISHWASHER KITCHENAID KDTM354DSS5 Customer stating that unit is producing terrible odor at end of cycle. Discovered that ceramic coating on heater is beginning to come off of element causing issue. Ordering element ; ordrng 1 W10703867 (HEATER )
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
DISHWASHER GE GDT580SGF7BB Unit is still not drying correctly. Took resistance reading of Heater. Heater is testing within range. Called Ge techline to document issue. Issue is with float switch not functioning properly. Switch is severely clogged and cannot function. Ordering float switch ; ordrng 1 WD21X10519 (FLOAT SWITCH ) and 1 WD21X22598 (TURBIDITY SENSOR )
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Customer is not happy with fingerprint resistant coating on fridge. Stating that it leaves too many mark when touching fridge. Explained to customer that it is fingerprint resistant not fingerprint proof. Customer is also stating that dispenser is dripping after being actuated. Ordering dispenser housing and guide. Please Schedule call for same time as when freezer door arrives ; ordrng 1 W11031909 (DISPENSER GUIDE ) and 1 WPW10585703 (DISPENSER HOUSING )
Near Rochester, NY 14612
James
Job Details: 08/24/2020
DRYER WHIRLPOOL WED94HEXW0 Q1 n. Q2 n. Q3 n. Unit makes grinding noise found idler pulley worn and rollers starting to seize. Need repair kit. Greased rollers and cleaned cabinet. ; ordrng 1 4392067 (dryer repair kit)
Near Pittsford, NY 14534
Steve
Job Details: 08/24/2020
OVEN WHIRLPOOL WOD51ES4ES01 Ordering control for F1E1 error ; ordrng 1 W10807576 (cntrl-elec)
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced light socket but light is still staying on when door is shut. Issue is with control. Ordering control ; ordrng 1 W11258611 (CONTROL ) and 1 WP9757262 (DOOR SWITCH )
Near Victor, NY 14564
Dave
Job Details: 08/24/2020
WASHER WHIRLPOOL MVWX655DW2 Checked outlet and Power going to unit . Was good . Unit still making . Noise . Tried different outlet circuit. Unit works good and is now not making noise . Customer will have to seek electrician . Outlets inside laundry room all do it . Ran cord to kitchen outlet unit did not make noise . ; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Rochester, NY 14623
Steve
Job Details: 08/24/2020
WASHER MAYTAG MVWX655DW1 Replaced pump for bad bearing in pump and not pushing water out. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Rochester, NY 14624
Steve
Job Details: 08/24/2020
WASHER WHIRLPOOL WTW4815EW1 Replaced control for not sending power to water valve. Calibrated and tested. The washer passed all tests.
Near Rochester, NY 14624
Steve
Job Details: 08/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Tightened door handles that were loose. Found light bulb not sitting inside cover. Removed cover and screwed in light bulb. Lowered feet due to refigerator moving when freezer door opening and closing.
Near Fairport, NY 14450
Steve
Job Details: 08/24/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Replaced dispenser for broken door. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14607
Steve
Job Details: 08/24/2020
REFRIGERATOR HOTPOINT HTH17CBT2RWW Replaced fan and blade in freezer for no cool in fresh food section.
Near Rochester, NY 14610
Evan
Job Details: 08/24/2020
DRYER WHIRLPOOL WGD6620HW0 Following service pointer W11395626A Replacing inlet thermistor due to unit continually showing f3e3 code for inlet thermistor short. Replaced thermistor and tested unit. Ran unit on timed dry high heat for 15 mins and code did not appear. Customer to monitor if issue persists.
Near Pittsford, NY 14534
Dave
Job Details: 08/24/2020
REFRIGERATOR JENN AIR JFC2089HTB Ohm out compressor. Windings are good . Replaced start device . Unit started right up . Unit tested good
Near Rochester, NY 14607
Tanner
Job Details: 08/24/2020
WASHER MAYTAG n/a "Q1 no Q2 no Q3 no Complaint of no drain. Vacuumed out standing water in unit. While disassembly unit, unit started to leak. Drain hose connected to drain pump is leaking. Hose and hose clamps are corroded. Pump has sunken through bottoms panel of machine causing pump drive belt to fall off. No way to secure drain pump to fixed position. Unit cannot be repaired due to rust on bottom panel. Half Service Call per JM.Verbal signature acknowledged."
Near Rochester, NY 14616
James
Job Details: 08/24/2020
DISHWASHER MAYTAG MDB4949SHZ0 Customer cancelled
Near Rochester, NY 14615
James
Job Details: 08/24/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Water not dispensing. Found water reservoir frozen. Defrosted reservoir and flushed lines. Cycled icemaker successfully.
Near Ontario, NY 14519
Evan
Job Details: 08/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer is stating that ATEC replaced ice maker 1 year ago but office notes show differently. Customer is disputing claim stating our company replaced ice maker. Referred customer to manager ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Ontario, NY 14519
Evan
Job Details: 08/24/2020
WASHER MAYTAG MVWB766FW1 Customer stated that unit will not fill with hot water. Checked for error codes. Unit displaying code f3e2 for inlet water temperature fault. Discovered that hot water valve solenoid is causing issue. Replaced valve and tested unit. Unit now actuating both valves as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
WASHER MAYTAG MVWB855DW0 Replacing console due to unit failing to respond to commands. Replaced console and tested unit. Unit tested good.
Near Canandaigua, NY 14424
Dave
Job Details: 08/24/2020
MICROWAVE WHIRLPOOL WMC30516AS0 Unit is a no repairable unit . Would have to get a new unit .
Near Rochester, NY 14617
James
Job Details: 08/24/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Q1 n. Q2 n. Q3 n. Unit not washing. Found float switch stuck. Freed float Switch and cleaned filter. Spray arms rotating during cycle.
Near Irondequoit, NY 14617
James
Job Details: 08/24/2020
REFRIGERATOR KENMORE 10674254400 Replaced defrost thermostat and defrosted Evap. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WP4387503 DEFROST TSTAT 60
Near Rochester, NY 14607
Tanner
Job Details: 08/24/2020
DRYER AMANA NED4655EW1 Q1 no Q2 no Q3 no Unit missing terminal brass. Unit missing terminal cover. Borrowed block from store inventory to perform diagnosis.Wired plug to unit and confirmed 240VAC to block. Started unit and unit did not start. Checked continuity of thermal fuse and fuse has blown. Checked continuity of thermal cut off and thermal cut off is stuck open. Checked continuity of high limit thermostat and is stuck open. Checked continuity between chassis and element and measured continuity. Element is touching chassis and constantly being engergized causing unit to heat non stop. This has blown all the heat safety devices on the machine. Quoted for repair. Per Store manager they do not have CC on site to pay upfront. Customer will call Whirlpool for factory assistance due to cost of repair.
Near Canandaigua, NY 14424
Dave
Job Details: 08/24/2020
MICROWAVE KITCHENAID KMHS120ESS3 Replaced control . Light is now turning off underneath the unit . Unit tested good.
Near Rochester, NY 14607
Tanner
Job Details: 08/24/2020
WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Replaced control board. Unit starts when selecting wash cycle and pressing start. Put unit in diagnostics mode. Ran service diagnostics test. Unit tested good.
Near Rochester, NY 14618
Tanner
Job Details: 08/24/2020
DISHWASHER KITCHENAID KUDE20IXBL9 Q1 no Q2 no Q3 no Complaint of no operation. Customer had flipped breaker and power cycled machine. At time of service call machine is operating. Following stored errors:F6E4 float switch open error.Checked float switch and float moves freely. Started wash cycle. Unit filled appropriately. Advanced through wash cycle. Drained properly.Suspecting control lock could have been on or UI is starting to fail. Quoted customer for UI. 60 months parts warranty on UI. Customer will locate purchase receipt and call Appliancetec if they wish to proceed with repair.Verbal signature acknowledged.
Near Rochester, NY 14612
James
Job Details: 08/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced sump assembly and ran diagnostics cycle. Found no leaks. Pump functions properly. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14626
James
Job Details: 08/24/2020
WASHER WHIRLPOOL WTW7800XW0 Replaced parts and cleaned out pump strainer. Unit functions properly.
Near Webster, NY 14580
Evan
Job Details: 08/24/2020
RANGE WHIRLPOOL MER8700DS1 Replacing cooktop due to original cooktop cracking while boiling a pot of water on front right burner. Replaced cooktop. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 08/24/2020
WASHER MAYTAG MVWB765FW4 Q1 no Q2 no Q3 no Replaced gearcase and ACU. Calibrated unit. Ran auto diagnostics and completed successfully. Started wash cycle and unit filled and proceeded into wash. Ran drain and spin and unit advanced through drain and spin.Unit tested good.Verbal signature acknowledged.
Near Fairport, NY 14450
Tanner
Job Details: 08/24/2020
DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of poor dryer performance and low heating. Vent tested unit and unit tested poorly. Unplugged vent and vent tested unit and unit tested good. Measured 240VAC at power block.Ran unit without vent and heat cycle on and off appropriately. Explained that when not venting well the thermostats will hold in the off position causing low heat. Advised to have entire vent serviced from end to end.
Near Rochester, NY 14626
James
Job Details: 08/24/2020
OVEN FRIGIDAIRE FFEF3043LSP Replaced control and tested bake and broil. One year warranty on repair.
Near Hilton, NY 14468
James
Job Details: 08/24/2020
WASHER GE GTW460ASJ6WW Q1 n. Q2 n. Q3 n. Unit stops in spin cycle in all cycles except drain and spin. Found gearcase leaking oil onto belt causing belt to slip. Cleaned off oil and verified spin cycle functions. Unit would need new tub assembly. Cost of repair exceeds cost of new washer.
Near Rochester, NY 14617
Evan
Job Details: 08/24/2020
WASHER MAYTAG MVWB766FW1 Replacing control and console due to UI failing to respond to commands. Unit displaying f6e2 code for UI communication failure. Replaced both parts and ran diagnostic cycle. Unit completed cycle as it should. Ran test cycle outside of diagnostic mode to confirm function. Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 08/24/2020
DISHWASHER WHIRLPOOL KUDC10IXWH7 Replacing keypad due to unit acting very erratic and not responding to commands. Replaced key pad. Tested unit. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 08/24/2020
OVEN KITCHENAID KGRS505XSS05 Replacing door gasket due to original gasket being torn. Replaced gasket. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 08/24/2020
WASHER MAYTAG MVWX655DW1 Replacing drive hub due to unit failing to engage into spin. Replaced hub and tested unit. Unit tested good.
Near Walworth, NY 14568
Evan
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW5000DW0 Customer stating unit is producing noise while in agitation. Discovered that teeth on wash plate have stripped out causing issue. Wash plate will not engage. Ordering wash plate ; ordrng 1 W10752283 (WASH PLATE )
Near Williamson, NY 14589
Evan
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL KUDC10IXWH7 Customer stating unit is doing same thing as before keypad will not respond to commands. Reset control and keypad began to function. Keypad still need to be replaced. Keypad is on order. Returning Saturday 8/22
Near Rochester, NY 14615
James
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced fan and freezer thermistors. Removed frost buildup on rails and verified door is sealing. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Macedon, NY 14502
Tanner
Job Details: 08/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no drain. Inspected drain loop for clogs or impingement and none found. Measured resistance of drain pump at 88.7 Ohms. Per tech sheet valid resistance reading for drain pump is 15-60Ohms. At rest without heavy use pump typically measures 25 ohms. Drain pump resistance too high. Ordering drain pump.; ordrng 1 WPW10531320 (Drain pump)
Near Rochester, NY 14604
Evan
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSSS36QMX01 Assisting SM with built in fridge unit
Near Rochester, NY 14604
Steve
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSSS36QMX01 Incorrect co tool in package. Ordering correct control. ; ordrng 1 W10823805 (cntrl-elec)
Near Macedon, NY 14502
Tanner
Job Details: 08/20/2020
WASHER MAYTAG MVWB835DW5 Q1 no Q2 no Q3 no Complaint of Unit powering on. Will constantly shift but never start a wash cycle. When put into diagnostics mode UI blinks then shuts off. Unable to obtain error messages.Measured power to ACU and measured 104 VAC. Unit not getting sufficient power. Advised customer seek qualified electrician.
Near Ontario, NY 14519
Tanner
Job Details: 08/20/2020
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Replaced hinges and door strike. Door closes much more consistently now.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WP3403431 STRIKE
Near Ontario, NY 14519
Tanner
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced adjuster assembly with upgraded assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Rochester, NY 14626
James
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WML55011HS5 Unit not heating. Growling noise during operation. Need magnetron. ; ordrng 1 W11125676 (thrmst-fix) and 1 W11402082 (MAG)
Near Ontario, NY 14519
Tanner
Job Details: 08/20/2020
REFRIGERATOR KENMORE 106.5117331 Q1 no Q2 no Q3 no Complaint of loud noise. Customer unplugged damper to stop noise. Now ice build up in FF section. Bottom of door is not sealing as noted in prior service calls. Treated gasket with heat to try and make better seal. There is visible defect in door. Top of door lines perfect with freezer door. Lower left corner is bowed out causing door not to shut all the way. Quoted customer for door and damper. Advised even with fixed damper there will continue to be moisture issues. Due to cost of repair customer is opting to replace unit. Verbal signature acknowledged
Near Conesus, NY 14435
Dave
Job Details: 08/20/2020
WASHER WHIRLPOOL MHWE200XW00 F6E1 mcu to CCU error code . Put unit in diagnostics. Mcu has power going through door lock . Unit needs mcu . Bellow is torn . Needs bellow . Customer will think about repair putting on schedule. ; rqstng P&A on 1 WPW10384843 (cntrl-elec) and 1 WPW10381562 (bellow)
Near Webster, NY 14580
Tanner
Job Details: 08/20/2020
DISHWASHER MAYTAG MDB7759AWS2 Q1 no Q2 no Q3 no Complaint of unit leaking out of lower right hand corner of door. Ran unit with viewing glass and ruled out tidal waving. Spray arms spin properly. Observed machine run for several minutes. Felt insulation behind outer door and can feel water on insulation. Water is dripping through insulation into channel on door and leaking out the side. Based on concentration of water in insulation unit is leaking through dispenser. Ordering new dispenser.Verbal signature acknowledged ; ordrng 1 WPW10199696 (Dispenser assembly)
Near Rochester, NY 14626
James
Job Details: 08/20/2020
MICROWAVE MAYTAG MMV1175JZ0 F1 e4 error. Found top panel not inserted all the way and door switch missing lower door striker. Installed panel and adjusted switches and tested 3 times successfully. Unit functions properly.
Near Williamson, NY 14589
Tanner
Job Details: 08/20/2020
REFRIGERATOR GE PWE23KMKFES Q1 no Q2 no Q3 no Replaced control. Powered up unit and unit worked as expected. Installed plastic tray in front of FC. Observed mullion sticking when closing FF doors. Lubricated mullion and edge of gaskets with petroleum jelly. Door closing much smoother. Advise Customer to periodically visually check back of freezer for ice to ensure defrosting properly.Verbal signature acknowledged.
Near Sodus, NY 14551
Evan
Job Details: 08/20/2020
RANGE KITCHENAID KGRS505XSS02 "Customer stating that upper and lower ovens are not heating and also burner head flame is not correct height. Replaced upper ignitor. Discovered that lower ignitor will also need to be replaced and burner head is causing issue with flame height. Ordering burner head and ignitor ; ordrng 1 12400035 (IGNITOR ) and 1 WPW10406878 (BURNER HEAD ), used 1 12400035 (IGNITOR) from stock"
Near Rochester, NY 14605
Steve
Job Details: 08/20/2020
REFRIGERATOR AMANA ART318FFDW06 "Replaced fan, door and gasket for door not closing and building up frost in freezer. The refigerator tests good"
Near Penfield, NY 14526
Steve
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL MFX2570AEM4 Found icemaker not calling for water. Ordering icemaker; ordrng 1 W10882923 (icemaker)
Near Rochester, NY 14609
Steve
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the fresh food section is freezing. Found diffuser was loud. Replaced diffuser; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
Near Rochester, NY 14609
Steve
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Replaced start device for compressor not starting. He compressor started and is cooling.
Near Spencerport, NY 14559
James
Job Details: 08/20/2020
DISHWASHER MAYTAG MDB8959SKW0 Q1 n. Q2 n. Q3 n. Unit leaking underneath where hose connects pump to sump assembly. Drain pump functioned once and no longer will turn on. Need pump assembly. W11197948 shows no availability. Techline said to contact parts distributors for eta. SR 7728576986; ordrng 1 W11197948 (PUMP)
Near Rochester, NY 14606
James
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Called customer unit is intermittently flashing lights on control and light bulb flickers. ; schdld next appmnt for 8/31 MON !
Near Rochester, NY 14618
Steve
Job Details: 08/20/2020
OVEN KITCHENAID KEBS277DWH8 The leak is coming from sub zero refrigerator charged lower rate for service fee.
Near Pittsford, NY 14534
Steve
Job Details: 08/20/2020
DRYER WHIRLPOOL MEDB855DC0 "Replaced rollers,belt and idler pulley for screeching while running. The dryer tests good"
Near Churchville, NY 14428
James
Job Details: 08/20/2020
REFRIGERATOR GE GSH25JSXBSS "Q1 n. Q2 n. Q3 n. Complaint of 10 degrees in freezer, 60 degrees in fresh food section. No ice production. Freezer evap fan not powering on. 10v to fan. Need fan. Icemaker motor rotates but doesn't rotate auger. Need icemaker. Condenser coil needs cleaned. 106.40 plus tax ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR60X10185 (FAN)"
Near Canandaigua, NY 14424
Dave
Job Details: 08/20/2020
DRYER WHIRLPOOL WET4027HW0 Dryer was vibrating in the blower housing . Vent is clear . Cleared blower housing of debris . Tested dryer vent with tester . Tested good .
Near Honeoye Falls, NY 14472
Steve
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MZD2766GEW Found the solenoid for flapper is getting stuck. Ordering door kit; ordrng 1 12001991 (door kit ice)
Near Sodus, NY 14551
Evan
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that deli drawer is continually falling out onto floor. Discovered that drawer and tracks are not aligning as the should. Drawer will continually drop onto ground when sliding out. Customer also stated that edges of freezer door are too sharp. Attempted to sand edges of door but cannot do so without scratching stainless. Ordering freezer door and drawer ; ordrng 1 LW10856271 (FREEZER DOOR ) and 1 WPW10308849 (DRAWER )
Near Rochester, NY 14624
James
Job Details: 08/20/2020
WASHER AMANA NTW4516FW3 Q1 n. Q2 n. Q3 n. Unit leaking underneath. Found drain hose connection loose. Tightened hose and recalibrated machine. Unit functions properly.
Near Sodus, NY 14551
Evan
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Customer stating that light underneath unit will not function. Tested socket. Socket tested good. Discovered that bulb was blown. Customer is going to replace bulb themselves.
Near Phelps, NY 14532
Dave
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 F4E3 wash pump error . Checked power going to pump . Has power to pump . Needs sump ordering part ; ordrng 1 W11085683 (pump&motor)
Near Phelps, NY 14532
Dave
Job Details: 08/20/2020
WASHER MAYTAG MVWB835DW4 User interface not working . Ordering control and UI . ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)