Service History 33 - Appliance Tec

We serviced a

WHIRLPOOL MICROWAVE

Model MMV5227JZ00

Near Rochester, NY 14624

Steve

Job Details: 10/04/2021

Found the door tab was broken and the bottom switch was pushed in causing no operation. Ordering door and put switch back to proper position. ; ordrng 1 W11386242 (Ss door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochester, NY 14616

James

Job Details: 10/04/2021

"Unit still developing moisture in freezer and leaking through fresh food vents. Inspected unit found rh cabinet liner protrudes past the outer metal cabinet and looks to be causing air infiltration into freezer. Attempted to call techline, but they were down due to maintenance. Will try again tomorrow. ; schdld next appmnt for 10/5 TUE !"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Rochester, NY 14616

James

Job Details: 10/04/2021

"During agitation, agitator makes grinding noise. Ran manual diagnostics and slider is getting stuck before it disengages. Inspected unit and found gearcase is leaking onto floor. Rotor is seized onto gearcase and needs to be broken off. ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754161 (Rotor) and 1 W10734521 (Slider)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Rochester, NY 14616

James

Job Details: 10/04/2021

Unit not washing. Replaced pump and tested. Unit functions properly. No leaks found. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Rochester, NY 14618

Evan

Job Details: 10/04/2021

Customer stating Unit is producing clicking noise. Found noise is coming from wash motor that was just replaced. Lower spray arm is also leaking. Ordering motor and spray arm ; ordrng 1 W10861526 (Sump & motor) and 1 W10860176 (Wash arm)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Spencerport, NY 14559

Dave L

Job Details: 10/04/2021

Found freezer led module shorted. Replaced module. Unit testing ok. ; used 1 W10695459 (Module) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Spencerport, NY 14559

Dave L

Job Details: 10/04/2021

Found freezer led module shorted. Replaced module. Unit testing ok. ; used 1 W10695459 (Module) from stock

We serviced a

JENN AIR OVEN

Model SVD48600P

Near Rochester, NY 14607

Evan

Job Details: 10/04/2021

Customer stated that unit is displaying f3 code and will not operate once code is displayed. Found that code relates to oven sensor open error. Took resistance reading of sensor from control. Sensor tested within range according to tech sheet. Control is most likely causing issue but it NLA due to age of unit. Collecting service call fee

We serviced a

AMANA REFRIGERATOR

Model ABB2224BRM00

Near Rochester, NY 14624

Steve

Job Details: 10/04/2021

"Replaced main control for compressor staying on during defrost. The refigerator tests good. Customer had already defrosted refigerator ; used 1 WPW10503278 (Jazz board), and 1 Sh15 (Shipping) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Rochester, NY 14612

James

Job Details: 10/04/2021

Customer said washing machine is functioning properly

We serviced a

MAYTAG WASHER

Model MVWB755DW0

Near Farmington, NY 14425

Dave F

Job Details: 10/04/2021

"Customer complaint unit isnt washing and is making loud sound during spin and agitate. Ran auto diagnostics. During agitation unit made loud grinding sound. Also makes noise during spin. Washplate is loose in unit. Removed washplate and saw splines on washplate and on gearcase shaft are badly worn so washplate just slips around shaft. Ordering gearcase, washplate, slider, Rotor and screw. ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754161 (motor rotor) and 1 W10734521 (slider) and 1 W10902814 (washplate) and 1 W10625252 (screw)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ03

Near Rochester, NY 14624

Steve

Job Details: 10/04/2021

Replaced ice maker for bail arm gear sticking and shutting ice maker off. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER

We serviced a

KITCHENAID OVEN

Model KOSE500EBS05

Near Spencerport, NY 14559

Dave L

Job Details: 10/04/2021

Key pad disconnect error. Verified harness connections. Ordering correct console ; ordrng 1 W10697966 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Spencerport, NY 14559

Dave L

Job Details: 10/04/2021

Dishes are not cleaning or drying. Found heater error stored in diagnostics. Ran diagnostic cycle to clear codes and verify heater operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS01

Near Spencerport, NY 14559

Dave L

Job Details: 10/04/2021

Replaced evaporator fan motor. Unit tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW01

Near Webster, NY 14580

Dave L

Job Details: 10/04/2021

"Replaced the compressor due to unit not cooling. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10750851 COMPRESSOR 1 W11504415 COUPLER BR 8.5X8 , 2 W11504434 COUPLER BR 6X2 , 1 W11504436 COUPLER AL BR 6X1.8 , 1 W11504445 COUPLER , 2 W11506621 COUPLER BR 6 , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Fairport, NY 14450

Dave F

Job Details: 10/04/2021

Unit will not shift into spin. Found nidec actuator on unit and arm was not in loop on cam. Needs new actuator . Replaced actuator. Calibrated unit. Tested in auto diagnostics. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL WASHER

Model WTW50000DW3

Near Fairport, NY 14450

Dave F

Job Details: 10/04/2021

"Unit unplugged on arrival. Plugged unit in and drain pump started running. This was possibly caused by over sudsing not using HE soap or lid left open when running. Got drain pump to turn off. Ran auto diagnostics. heard belt squealing on unit when in spin. Needs new belt. Replaced belt. Calibrated unit, Tested unit in auto diagnostics. Everything working as expected. Unit tested good. ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pittsford, NY 14534

Dave F

Job Details: 10/04/2021

Customer complaint stain on front panel of unit. Informed customer since theyve had the unit longer than 30 days it isnt covered under cosmetic warranty. Also customer saying unit is not cleaning dishes as it should be. Ran auto diagnostics on unit and the upper spray arm was not spinning. Cleaned out spray arms. Tested unit again. Unit is working as expected. Heater is working. Unit tested good. If any further problem persists order lower spray arm W10319027 and upper spray arm W10319027.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near West Henrietta, NY 14586

Dave F

Job Details: 10/04/2021

Unit was off on arrival. Turned cooling on at UI and observed a good frost pattern on evap in freeezer section. Found ice chute seal is missing. Customer had seal. Reinstalled seal. Unit was likely turned off accidentally. It is cooling and everything is working as expected.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near West Henrietta, NY 14586

Dave F

Job Details: 10/04/2021

Ran unit in auto diagnostics. Everything worked as expected. Set unit in home position with actuator set to spin. Was able to turn washplate easily while in spin. Removed washplate and found teeth for hub worn down. Needs hub. Replaced hub. Calibrated unit. Ran in auto diagnostics. Everything working as expected. Leveled unit. Unit tested good. If problem persists order washplate W10902814 hub W10528947 and gearcase W11454734; used 1 W10528947 (HUB) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near West Henrietta, NY 14586

Dave F

Job Details: 10/04/2021

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near West Henrietta, NY 14586

Dave F

Job Details: 10/04/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near West Henrietta, NY 14586

Dave F

Job Details: 10/04/2021

Gasket was falling out of grove on freezer door. Heated then reseated gasket. Gasket is now sealing well. Unit tested good. If problem persists order door gaskets W10861499 and W10838574

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near West Henrietta, NY 14586

Dave F

Job Details: 10/04/2021

Gasket was falling out of grove on freezer door. Heated then reseated gasket. Gasket is now sealing well. Unit tested good. If problem persists order door gaskets W10861499 and W10838574

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Caledonia, NY 14423

Dave F

Job Details: 10/04/2021

Replaced control on unit. Tested unit in auto diagnostics twice and both times everything working as expected. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Caledonia, NY 14423

Dave F

Job Details: 10/04/2021

Replaced control on unit. Tested unit in auto diagnostics twice and both times everything working as expected. Unit tested good.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS3

Near Penfield, NY 14526

Evan

Job Details: 10/04/2021

"Customer stating that unit will turn on light when door is opened and fan does not sound correctly. Found that unit was missing interlock switch update causing issue with light. Replaced interlock. Found that blower fan was rattling while running. Ordering blower fan ; ordrng 1 W10726505 (Fan motor), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"

We serviced a

KENMORE DRYER

Model 110.63932102

Near Rochester, NY 14618

Evan

Job Details: 10/04/2021

"Customer stated that unit was failing to heat. Checked incoming voltage at dryer unit is receiving 240v. Checked thermal cut off , thermostat and heating element all for continuity. All tested closed. Resembled unit and tested. Unit began to heat. Observed unit while heating and found that timer is causing issue. Timer is failing to send voltage to element consistently risks contacts are failing. Customer does not want to proceed with repair at this time. Collecting service call fee"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Rochester, NY 14618

Evan

Job Details: 10/04/2021

Replacing spray arms due to ports on spray arms being severely clogged causing unit to wash poorly. Replaced upper and lower wash arms. Tested unit confirmed that spray arms are rotating. Unit tested good

We serviced a

WHIRLPOOL OVEN

Model MER5775QAB

Near Rochester, NY 14612

James

Job Details: 10/04/2021

Unit not powering on due to melted terminal block. Need block and cord. Disassembled door so customer can clean glass. 10% off labor. Military. ; ordrng 1 WPW10245259 (Block) and 1 Sh15 and 1 PT220 (Cord)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Rochester, NY 14609

James

Job Details: 10/04/2021

Unit not draining. Cleaned out drain hose to sink with vacuum and unit functions properly. Tested twice successfully. 30 day warranty; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Irondequoit, NY 14609

James

Job Details: 10/04/2021

Lid striker sticking. Oversuds error. Detergent inside bleach dispenser and fabric softener dispenser. Oversuds error. Adjusted latch and cleared faults. Cleaned dispensers and tested manual diagnostics. Ran calibration cycle successfully. Unit functions properly. Recommend monitoring soap usage and applying detergent directly into wash basket.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Rochester, NY 14617

James

Job Details: 10/04/2021

"F0e3. F5e1. F2e1. Complaint of wet clothes at end of cycle. Ran test 51 and agitator makes ratcheting noise and tub wobbles during spin. Need gearcase. Service pointer for residue on clothes due to bad software on control. ; rqstng P&A on 1 W11417461 (Control) and 1 W11455453 (Gearcase) and 1 W10734521 (Slider), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Henrietta, NY 14467

Steve

Job Details: 09/30/2021

Removed curtain from under agitator. The agitator is seized in place. The agitator needs to be replaced to prevent this from happening again. Resceduled for tomorrow to install agitator bolt. Customer is going to think about repair. ; rqstng P&A on 1 W11161960 (Agitator) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Mount Morris, NY 14510

Dave F

Job Details: 09/30/2021

Replaced door gaskets . Doors are sealing as expected unit tested good .

We serviced a

KITCHENAID DISHWASHER

Model KUDI01TJBT0

Near Rochester, NY 14626

James

Job Details: 09/30/2021

Replace TCO fuse on control for unit. Ran unit in auto diagnostics. Everything working as expected. Unit tested good. ; dspstn on spec-tagged invntry: 1 8193762 FUSE

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Rochester, NY 14616

James

Job Details: 09/30/2021

F3e2 error code temperature sensor error. Ohmed out temp sensor was in spec. Control is bad. Replaced control on unit. Ran unit in auto diagnostics. Everything working as expected. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11322883 CONTROL

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Rochester, NY 14613

James

Job Details: 09/30/2021

"Preheated unit while measuring temperature. Temperate average would continually drop as it kept cycling on and off. Needs control board. Flames on range burners are too low. Needs gas valve. Ordering gas valve and control. ; ordrng 1 WPW10546238 (valve-gas) and 1 W10877013 (cntrl-elec), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Hilton, NY 14468

Dave L

Job Details: 09/30/2021

Replaced fresh food gaskets. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET

We serviced a

SAMSUNG MW-HOOD COMBO

Model ME21M706BAG

Near Rochester, NY 14612

Dave L

Job Details: 09/30/2021

ReinstalledUnit with proper hardware.

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS2

Near Spencerport, NY 14559

Dave L

Job Details: 09/30/2021

Replaced module and right rear hotplate. Booked water to test. Testing ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Irondequoit, NY 14609

James

Job Details: 09/30/2021

"Freezer section entirely frosted over. Tested heater in Diagnostics, heater is working. Defrosted freezer section. Found thermistor was out of spec. Replaced thermistor. unit tested good. If problem persists replace control.; used 1 WPW10383615 (THERMISTER-FREEZER) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Churchville, NY 14428

Dave L

Job Details: 09/30/2021

"Unit is loud due to a worn transmission bearing. The gear case will need to be replaced quoted customer for the gearcase. They were not ready to make a decision at this time and will let us know. ; ordrng 1 Sh (Sh), dspstn on spec-tagged invntry: 1 W11455453 GEARCASE"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Fairport, NY 14450

Steve

Job Details: 09/30/2021

Found the dryer vent is restricted causing poor dry. The dryer is heating as expected.

We serviced a

KITCHENAID DISHWASHER

Model KDFE304DBL1

Near Fairport, NY 14450

Steve

Job Details: 09/30/2021

Replaced motor sump and sensor for dishwasher not shutting off.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBW2

Near Fairport, NY 14450

Steve

Job Details: 09/30/2021

S22916 replaced upper tracks for separating and falling rack. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS4

Near East Rochester, NY 14445

Steve

Job Details: 09/30/2021

Replaced motor for getting power but not starting. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Rochester, NY 14610

Steve

Job Details: 09/30/2021

Replaced ice maker for not calling for water. The ice maker tested good. ; used 1 Sh15 (Shipping) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDI21AD

Near Rochester, NY 14618

Dave F

Job Details: 09/30/2021

"Customer states dishwasher leaked . Ran unit did not find any leaks . During fill ,wash or drain , unit does not have any replacement parts available even if any leaks ."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS01FLBL6

Near Pittsford, NY 14534

Dave F

Job Details: 09/30/2021

"Door is popping open and not closing . Found the tension rope on the left side was off of the hinge . The rope wheel on the left is broken not allowing the door to stay shut . Drain pump is also very loud and is on its way out . Ordering Door 8194001 kit and drain pump WP661658; ordrng 1 8194001 (mount,door balance) and 1 WP661658 (pump-drain)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Rochester, NY 14617

James

Job Details: 09/30/2021

"Water leaking at front left of unit. Found water lines from freezer door to quick connects were barely connected. Seated connections all the way. Tested water dispenser, no leaking. Filled ice maker. No signs of leaking. Unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Webster, NY 14580

James

Job Details: 09/30/2021

Replaced UI and Cam on freezer door. Also cleared frost of solenoid for ice cubes or crushed function. Tested unit. Unit tested good. If problem with ice maker persists order solenoid WP2152713.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Farmington, NY 14425

Dave F

Job Details: 09/30/2021

Ice maker is working . Humidity control was on but the mullion was loose and not staying on as it should fixed connection and is seated properly not . Unit tested good .

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Caledonia, NY 14423

Steve

Job Details: 09/30/2021

Found loose connection on orange wire by the element and removed and tested all connections on timer. Fuses all tested good. Motor tested good. On reassembly the dryer started to heat properly. The dryer tests good.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Dansville, NY 14437

Steve

Job Details: 09/30/2021

Reattached the shocks that came of causing tub to fall. Replaced out tub ring for broken tub. Leveled legs to keep washer from banging. ; dspstn on spec-tagged invntry: 1 WPW10531289 TUB RING

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Canandaigua, NY 14424

Dave F

Job Details: 09/30/2021

Belt had gotten flipped and was not turning the basket . Flipped belt tested unit . Tested good . Leveled legs on unit .

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Dansville, NY 14437

Dave F

Job Details: 09/30/2021

Helped SM .

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWB02

Near Brockport, NY 14420

Dave L

Job Details: 09/30/2021

585-8311820 no power to home rescheduled for diagnosis ; schdld next appmnt for 10/5 TUE !

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS00

Near Hilton, NY 14468

Dave L

Job Details: 09/30/2021

Replaced broil element for upper oven. Unit tested ok

We serviced a

WHIRLPOOL OVEN

Model WFE320M0EW

Near Hilton, NY 14468

Dave L

Job Details: 09/30/2021

Unit was stuck in LOC error. No door lock on this unit. Reseated all connections. Unit began functioning.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Ontario, NY 14519

James

Job Details: 09/30/2021

Replaced water pump and dispenser motor on unit. Ran unit in auto Diagnostics. Everything functioning as expected. Unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ontario, NY 14519

James

Job Details: 09/30/2021

Replaced freezer section door switch. Ice maker cycled with door closed. Ice maker called for water. Unit tested good. If problem persists order ice maker W11556926

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Webster, NY 14580

James

Job Details: 09/30/2021

Led module in freezer section and some leds in fresh food section out. Replaced led in freezer section and all other leds came back on. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Greece, NY 14616

Dave L

Job Details: 09/29/2021

Unit displaying suds error and long drain due to basket drive hub not catching shaft. Shaft is worn to the point that it will destroy a new hub. Bearing kit must be used. Tub is seized to shaft. Quoted customer for bearing and hub. Customer declined repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW01

Near Webster, NY 14580

James

Job Details: 09/29/2021

Authorization wz6gd00fpl1. High side 150. Low side 50-60psi. No frost pattern. Shut unit off after compressor got about 200 degrees. Not safe to use. Called techline for sealed system failure. Sr 7731870584. They said replace drier and compressor and check for restrictions. ; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Drier) and 1 W10896689 (Lok) and 2 W11506621 (Lok)s and 1 W10896678 (Lok) and 2 W10896677 (Lok)s and 1 W11504415 (Lok)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Irondequoit, NY 14617

Evan

Job Details: 09/29/2021

"Unit is still in drain lock out mode drain pump in continually runs. Called techline. Techline agent recommended replacement of control. Ordering control SR: 7731870932; ordrng 1 W11519742 (Control), dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Rochester, NY 14612

Dave L

Job Details: 09/29/2021

Removed debris from defrost line that was causing water to leak onto the floor.

We serviced a

MAYTAG RANGE

Model MGR6600FZ2

Near Webster, NY 14580

James

Job Details: 09/29/2021

Replaced regulator and inspected.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Rochester, NY 14612

Dave L

Job Details: 09/29/2021

S22916 replaced upper tracks that had separated ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM4

Near Webster, NY 14580

James

Job Details: 09/29/2021

Ui blank until button is held down. Control has failed. Need part. Warranty SC from last visit and parts at cost. ; ordrng 1 WPW10312695 (Control) and 1 Sh15

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS5

Near Fairport, NY 14450

Dave F

Job Details: 09/29/2021

Replaced ice maker on unit. Cycled ice maker. Ice maker cycled. Filled with water. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHVO

Near Rochester, NY 14615

Dave L

Job Details: 09/29/2021

"Dishes are not getting clean. Ran unit with clear door to inspect operation. Middle and lower spray arms will not turn and will need to be replaced. Ordering spray arms. ; ordrng 1 W10837249 (Lower spray arm) and 1 WPW10498900 (Middle spray arm), dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Rochester, NY 14626

Evan

Job Details: 09/29/2021

Unit will not respond to commands on UI. Cannot get UI to turn on. Confirmed 120v at control. Control is failing to send power to rest of machine. Ordering control ; ordrng 1 W11525997 (Control)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Rochester, NY 14626

Evan

Job Details: 09/29/2021

Unit will tumbled. Confirmed voltage at motor connector.Ordering motor and blower wheel ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near West Henrietta, NY 14586

Evan

Job Details: 09/29/2021

"Customer stated that unit was experiencing same issue as before unit is leaking and overflowing out of top of machine. Parts thats have been previously replaced are control, pressure hose and water valve. Called techline to document issue. Spoke with techline agent and explained issue Issue has been ongoing since April. Techline agent is deeming unit unrepairable due to ongoing issue and parts that have been replaced. Advised customer to contact customer service and reference file number. SR: 7731116147"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Williamson, NY 14589

James

Job Details: 09/29/2021

"Upper broiler and lower bake not igniting. Replaced igniters and tested. Lower bake functions properly. Upper broiler clicks at valve but not releasing Gas. Need valve WPW10546238. Quoted 200.00 parts and difference in labor. No charge for 2nd igniter due to misdiagnosis; dspstn on spec-tagged invntry: 1 12400035 IGNITOR , used 1 12400035 (Igniter), and 1 Sh15 from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Walworth, NY 14568

James

Job Details: 09/29/2021

Ff section too warm. Defrosted evap and relocated thermistor. Fans and thermistors passed. Doors are sealing. Customer is to monitor. If problem persists replace control WPW10675033 Build Up On EvaporatorS-Code to cover Labor only: S16360

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Macedon, NY 14502

Dave F

Job Details: 09/29/2021

"Customer complaint unit constantly tripping breaker. Unit was plugged into an extension cord to an outlet on a 15amp breaker on arrival. Plugged unit into outlet on 20amp arc-fault breaker behind unit to test. Turned unit off and back on to measure amps. Compressor is drawing 1.1 amps. Turned heater on in diagnostics heater is drawing 3.6amps. Ohmed heater, measured 32ohms while hot. Let unit run and it went into defrost on it owns. While in defrost unit tripped breaker without any spike in amperage at wall. Called techline SR 77311870984. While on phone with techline had amp clamp on heater and amp meter in outlet. Ran defrost test in diagnostics. About 2 minutes into test while on phone unit shut off again and could not detect a spike on either meter. Techline said since there is no spike they dont suspect it is the unit and they think it is a power issue. They also referenced service pointer w11525530 .Talked to techline about possible arcing inside the board causing it to trip breaker. Customer is going to call electrician. If problem persists order control W11196400"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Fairport, NY 14450

James

Job Details: 09/29/2021

"Doors and door handles not aligned. Ff section at 50 degrees. Bin missing from rh door. Removed door handles and adjusted door. Door handle studs drilled in wrong location from factory. While testing fan it began pulsating. Need fan, doors, bin and nameplate; ordrng 1 W11518736 (Door) and 1 W11436604 (Door) and 1 W11223753 (Nameplate) and 1 W11224591 (Fan) and 1 W11371716 (Bin)"

We serviced a

KITCHENAID RANGE

Model KDRS505XSS

Near Fairport, NY 14450

Evan

Job Details: 09/29/2021

Customer stated that burners would not light. Reset control on unit and tried burners. Burners are now functioning. Control needed to be reset this was causing issue. Tested all burners. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Rochester, NY 14618

Evan

Job Details: 09/29/2021

Customer stating unit will not run due to door switch not being triggered. Hinges are causing door to sit away from frame of machine causing switch not to be triggered. Hinges will need to be replaced. Ordering hinges ; ordrng 2 W11551301 (Hinge)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model URB551WNGZ

Near Canandaigua, NY 14424

Steve

Job Details: 09/29/2021

Sr 7731762767Found the light in the refrigerator was staying on causing warm temps. Adjusted the control board and the light is shutting off now. Called tech line again for alarm going off. The recommended to watch for 24 hours since the light issue has been resolved.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS

Near Rochester, NY 14615

Dave L

Job Details: 09/29/2021

Upper dishwasher rack was binding on door gasket. Adjusted rack to clear seal. Testing ok; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL4

Near Rochester, NY 14618

Evan

Job Details: 09/29/2021

Customer stating unit experienced thermal event at control. Called safety team to document issue. Included picture of control in job documented issue with safety team Sr: 7731780601

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXL2

Near Palmyra, NY 14522

Dave F

Job Details: 09/29/2021

Replaced door lock and MCU on unit. Tested unit in auto diagnostics. Everything functioning properly. Door unlocked at end of cycle. Unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Rochester, NY 14626

Dave L

Job Details: 09/29/2021

Ice is falling into freezer because the auger has broken the bottom of the bin. RC crisper will not stay on its track preventing use. Ordering iceBin and crisper ; ordrng 1 W10850492 (Ice bin) and 1 W11162443 (Pan)

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW

Near Rochester, NY 14619

Dave L

Job Details: 09/29/2021

"Hot water side ofValve will not open. Verified water supply. Ordering valve ; rqstng P&A on 1 W11220230 (Valve), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Clifton Springs, NY 14432

Dave F

Job Details: 09/29/2021

Replaced Ui and control. Tested unit in diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 W11319991 CNTRL- ELEC and 1 W11322903 CNTRL- ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Clifton Springs, NY 14432

Dave F

Job Details: 09/29/2021

Freezer floor had ice build up on it . Drain tube is plugged tried to clear tube . While clearing insulation foam was coming out of it . The drain pan was brand new and has never had water in it . Called techline SR 7731866507 . Unit deem unrepairable due to foamed in drain tube .

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM01

Near Rochester, NY 14624

Dave L

Job Details: 09/29/2021

Customer had an event where warm air had caused frosting in the freezer. Issue has gone away. Checked and leveled doors for a better seal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Spencerport, NY 14559

Dave L

Job Details: 09/29/2021

LH door liner has caved in preventing contact with the door switch. Ordering door. ; ordrng 1 W11435353 (Door LH stainless)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Canandaigua, NY 14424

Steve

Job Details: 09/29/2021

"Found the wash plate stripped. Replaced hub and ordering wash plate. ; rqstng P&A on 1 W10902814 (Wash plate), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR , used 1 W10528947 (Hub) from stock"

We serviced a

KENMORE DRYER

Model 11085872400

Near Penfield, NY 14526

James

Job Details: 09/29/2021

Ui intermittent to turn on. Customer said unit gave 41 error for thermistor. Thermistor had 12k ohms from board. Disconnected all connections from control and reinstalled. Could not replicate problem. If problem persists order 280087. Parts 250Labor 76.40

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Geneva, NY 14456

Steve

Job Details: 09/29/2021

Found the drain Line is at the floor level and the water from washer is siphoning out while filling causing no wash. Showed customer and recommended to repair plumping to get washer working as expected. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Geneva, NY 14456

Steve

Job Details: 09/29/2021

RePlaced shifter for not agitating and wet clothes at the end of cycle. The washer tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Geneva, NY 14456

Steve

Job Details: 09/29/2021

Customer is concerned with outer temp on high temp cooks. Calibrated temp -20 degrees for better oven temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Irondequoit, NY 14609

James

Job Details: 09/29/2021

Icemaker making grinding noise. Cycled icemaker and found motor binding and icemold filled twice. Need Icemaker; ordrng 1 W11284458 (Icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Farmington, NY 14425

Dave F

Job Details: 09/29/2021

Freezer section frosted over . Called techline SR 7731864259 . Ohm out thermistor in glass of ice water . 8.7 Ohm at 32 degrees . Tested good . Techline said to replace main control in rear . . Ran test four and 3 way valve is working . Heater works . Defrosted unit . Ordering main control WPW10675033; ordrng 1 WPW10675033 (cntrl-elec)

We serviced a

WHIRLPOOL DRYER

Model MGD6630HW3

Near Victor, NY 14564

Dave F

Job Details: 09/29/2021

Vibrating sounds while machine is running on both heated and air fluff cycles. Found burner funnel was loose inside of back wall where is sits inside of. Made adjustment to burner funnel so it seats tighter inside back wall. Machine no longer vibrating while running. Unit tested good. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT