Service History 32 - Appliance Tec

We serviced a

WHIRLPOOL RANGE

Model WCG97US6DS00

Near Churchville, NY 14428

Evan

Job Details: 10/11/2021

Replacing orifice for all burners due to unit never being converted to LP when installed. Replaced orifices tested burners. Unit tested good

We serviced a

MAYTAG DRYER

Model 11097088601

Near Rochester, NY 14624

Evan

Job Details: 10/11/2021

Replacing gas valve due to unit failing to light burner whileIn use. Replaced gas valve. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 279311 IGNITOR

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Dansville, NY 14437

Steve

Job Details: 10/08/2021

"Replaced main control, ui and lid latch for no response at ui. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11135391 CONSOLE , used 1 W10810403 (Latch) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Irondequoit, NY 14617

Evan

Job Details: 10/08/2021

Replacing control due to unit shutting off during cycle and not spinning out correctly. Replaced control. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11322901 CONTROL

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Canandaigua, NY 14424

Steve

Job Details: 10/08/2021

Found freezer evaporator had a large band of ice on top of it and a big ball of ice around thermistor. The thermistor was loose and in incorrect position. Tightened thermistor and repositioned. The refrigerator tests good.

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Bloomfield, NY 14469

Steve

Job Details: 10/08/2021

"Replaced user interface and control for ending cycle shortly after it starts. The dryer tested good. ; dspstn on spec-tagged invntry: 1 W11406678 CONSOLE and 1 W11413567 PANEL-CNTL , used 1 W11413567 (Ui) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Macedon, NY 14502

Steve

Job Details: 10/08/2021

tested refrigerator with a GFCI on startup and in diagnostics. The refrigerator worked as expected. The gfci didi not trip. Recommend customer to replace outlet and breaker to standard gfci outlet and breaker combo.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC500ESS01

Near Fairport, NY 14450

Steve

Job Details: 10/08/2021

"Found the harness on bottom of door is broken, causing no ice production. Quoted for door. Customer is going to contact manufacturer. ; rqstng P&A on 1 LW10726007 (Freezer door ss), ordrng 1 Sh15 (Shipping)"

We serviced a

GE RANGE

Model JGB635DEKWW

Near Rochester, NY 14613

James

Job Details: 10/08/2021

Woman answered the door and said she doesn't need service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rush, NY 14543

Steve

Job Details: 10/08/2021

Found the evaporator in fresh food section did not defrost. Frost covered evaporator. Tested heater in diagnostics and it turned. 0n.. changed defrost type to daily for better cooling . The refrigerator tests good.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Rochester, NY 14621

James

Job Details: 10/08/2021

"Unit not cooling ff section noise of ice hitting fan. Found partial frost pattern and frozen air diffuser. Removed ice and replaced thermistor. Freezer no cooling below 38 compressor pulls .6 amps. Ordering compressor and drier. ; ordrng 1 W10843121 (Drier) and 1 WPW10507886 (Compressor) and 1 W11506635 (Valve) and 1 W11504415 (Lok) and 2 W11506621 (Lok)s and 1 W10896678 (Lok) and 1 W10896689 (Lok), used 1 W10383615 () from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9450WW00

Near Hilton, NY 14468

Dave L

Job Details: 10/08/2021

F21 long drain error. Found unit over sudsing. Cleaner pump trap and pressure system. Ran clean washer cycle. Customer to repeat clean cycle until clear water is achieved

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Rush, NY 14543

Steve

Job Details: 10/08/2021

Ordering drain pump for loud bearing. ; ordrng 1 WPW10531320 (Drain pump) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL FREEZER

Model WSR57R18DM04

Near Rochester, NY 14618

James

Job Details: 10/08/2021

Customer took a video of fridge sounding like compressor was grinding. Tested fridge and freezer. Found gasket loose allowing condensation to form. Suspect ice got into evap fan and has defrosted. Customer is to monitor. Once new door is installed fridge has to be centered inside cabinet so it's not contacting trim piece. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EBS00

Near Rochester, NY 14625

James

Job Details: 10/08/2021

Frost buildup due to freezer door not self closing. Tightened rail screws and tested. Door seals properly. Customer is to monitor if problem persists replace WPW10397635 and WPW10397636

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Fairport, NY 14450

James

Job Details: 10/08/2021

Motor fault. Motor unable to reach target rpm. Ran diagnostics and verified 120v to control. Suspect broken wire in motor harness. Started normal cycle and oversuds occured. Cleaned soap from basket. Customer is to monitor soap usage. If problem persists replace harness W11545744; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Rochester, NY 14618

James

Job Details: 10/08/2021

Bar that connects freezer rack gears keeps falling off and not allowing freezer to close. Reinstalled bar and put a screw through gear to retain bar. Unit functions properly.

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Webster, NY 14580

James

Job Details: 10/08/2021

Spin speed is either high or low on normal cycle. Low water level. Loud in spin cycle. F2 error. Gearcase has failed. Need gearcase and slider. Need control and UI for water level and cycle selections issue; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider) and 1 W11170706 (Control) and 1 W11120178 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KWH0

Near Rochester, NY 14612

James

Job Details: 10/08/2021

Front panel dented out of box. Lh middle and upper rollers broken off. Replaced door panel and inspected. Need rollers; ordrng 1 W11094449 (Rollers) and 1 W11561080 (Rollers)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Irondequoit, NY 14617

Evan

Job Details: 10/08/2021

Replacing control due to unit getting stuck in drain lockout mode and continually running drain pump. Replaced control. Ran quick wash and observed unit throughout cycle. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Webster, NY 14580

Evan

Job Details: 10/08/2021

Customer stated that unit is failing to dry dishes properly and silverware is coming out dirty. Found that silverware tray was not installed properly on rack and customer was not using rinse aid. Advised customer to use rinse aid for better cleaning and drying performance. Installed silverware tray correctly for customer. Unit tested good

We serviced a

JENN AIR RANGE

Model JES9900BAS

Near Penfield, NY 14526

Evan

Job Details: 10/08/2021

Installed new switch but element still will not function. Confirmed voltage at switch and also at element. Checked element to continuity element tested closed. Took resistance reading and element tested within range but still will not operate. Element is receiving power. Ordering element ; ordrng 1 W10823722 (Element front right) and 1 W10823724 (Element front right)

We serviced a

KENMORE WASHER

Model 11023812100

Near Rochester, NY 14619

Evan

Job Details: 10/08/2021

Customer stated that unit would not run past rinse cycle. Found that lid lock switch was failing to make contact with lid. Replaced switch. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 3949247V SWITCH-LID

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Rochester, NY 14613

Evan

Job Details: 10/08/2021

Replaced capacitor and motor per techline but unit still will not engage into spin. Ordering harness and control ; ordrng 1 W11405458 (Harness) and 1 W11557935 (Control) and 1 W11481722 (Actuator)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Rochester, NY 14618

Evan

Job Details: 10/08/2021

Replaced spray arm due to original spray arm cracking. Found that repayment arm is also crack reordering spray arm ; ordrng 1 W10860176 (Spray arm) and 1 W11498446 (Lower rack)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Rochester, NY 14621

Evan

Job Details: 10/08/2021

Replacing control and console due to unit failing to respond to commands and displaying f6e1 error for unit failing to acknowledge ACU. Replaced all parts. Ran diagnostic cycle. Unit tested good

We serviced a

KENMORE RANGE

Model 790.46803992

Near Rochester, NY 14607

Evan

Job Details: 10/08/2021

Replacing knob and switch due to shaft breaking off original knob. Replaced both parts and tested unit. Burner now working as it should. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Hilton, NY 14468

Dave L

Job Details: 10/08/2021

Unit is not going into drain and spin during normal cycle. Testing OK diagnostics. Ran tachometer test. Tack test failed. Replaced actuator. Unit tested OK; used 1 WPW10006355 (ACTUATOR) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS01

Near Spencerport, NY 14559

Dave L

Job Details: 10/08/2021

Found a small build up of ice behind fan shroud that the fan blade was stuck on. Steamed fan shroud and freezer compartment.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2776FEZ00

Near Riga, NY 14428

Dave L

Job Details: 10/08/2021

Found fresh food evaporator frozen over preventing cooling. Drain pan is bowed and will need to be replaced. Ordered drain pan kit. Completely removed ice and frost from evaporator compartment. Set unit to 8 hour fixed defrost. Returning with drain pan to complete the repair. The customer paid in full. ; ordrng 1 W11457241 (Drain pan kit) and 1 Sh

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fairport, NY 14450

Dave L

Job Details: 10/08/2021

"Unable to install parts without the correct fittings. Ordering fittings and rescheduled ; ordrng 4 W11504431 (7x5)s and 1 W10896711 (4mm) and 1 W11506625 (3mm) and 1 W10896676 (6x4) and 1 W11504429 (7.5x6) and 1 W10895757 (6x5), dspstn on spec-tagged invntry: 2 W11504436 COUPLER AL BR 6X1.8 and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Spencerport, NY 14559

Dave L

Job Details: 10/08/2021

Water paddle is stuck closed causing water to dispense all the time. Ordering pad; ordrng 1 WPW10370594 (Pad) and 1 Sh (Sh)

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Dansville, NY 14437

Steve

Job Details: 10/07/2021

Ordering user interface for not able to select cycles. ; dspstn on spec-tagged invntry: 1 W11195970 CNTRL- ELEC and 1 W11135391 CONSOLE

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CZ2

Near Ontario, NY 14519

James

Job Details: 10/07/2021

Unit intermittent to give door open error. Found primary micr switch sticking. Replaced switches and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Williamson, NY 14589

James

Job Details: 10/07/2021

Replaced icemaker and cycled manually. Icemaker filled properly. Ice bin lever broken. One year warranty on repair.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Webster, NY 14580

James

Job Details: 10/07/2021

Icemaker no longer cycling and when it did ice was a brick. Reset power and adjusted fill time 1 rotation. Icemaker filled successfully. If problem persists replace WPW10312696 and W11035752

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Webster, NY 14580

James

Job Details: 10/07/2021

Damp opens and closes repeatedly once door is opened or closed. Ice froze together inside freezer. Found wire harness pinching in freezer harness. Called techline. J2 4 pin connector. Sr 7731934716. They recommend replacing door. Customer going to contact whirlpool for parts authorization. Told customer I can repair harness for 106.75 with no guarantee. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Webster, NY 14580

James

Job Details: 10/07/2021

Replaced control and clutch and problem remains. Found broken neutral inside wire loom at rear of cabinet. Repaired harness and calibrated. Ran drain and spin successfully.

We serviced a

KITCHENAID MICROWAVE

Model KMHS5120ESS0

Near Rochester, NY 14618

Evan

Job Details: 10/07/2021

Customer stated that unit would not drain. Found that glass had broken causing issue. Glass was inside drain pump. Cleared pump. Tested unit. Unit tested good

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HW00

Near Pittsford, NY 14534

Evan

Job Details: 10/07/2021

Customer stated that console will not respond to commands when selecting cycle. Also stating that unit is constantly resetting the time on display. Found f6e1 and f6e4 error codes for UI failing to communicate with control. Ordering console ; ordrng 1 W11296169 (Console)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near West Henrietta, NY 14586

Evan

Job Details: 10/07/2021

"Customer stated that units vent hood light will not turn off. Control is not responding to commands and sending voltage to light socket. Ordering control, socket and bulb ; ordrng 2 8206232A (Bulb)s and 1 W10210871 (Socket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Churchville, NY 14428

Evan

Job Details: 10/07/2021

Customer stating that unit is running a presoak directly after a cycle is finished. Cycle will end and unit will begin to fill as if a presoak was selected. Presoak feature on machine only allows presoak feature to run for up to 2 hours but when customer is experiencing issue unit will attempt to run a 3 hour presoak which is not a feature available on machine. Called techline to document issue. Techline agent is submitting unit for product review SR:7731934213; rqstng P&A on 1 S&H

We serviced a

WHIRLPOOL DRYER

Model VED6505GW0

Near Greece, NY 14616

Evan

Job Details: 10/07/2021

Customer stated that unit would not heat but was tumbling. Found loose connection at motor connector causing issue. Reseated connector. Tested unit. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Avon, NY 14414

Steve

Job Details: 10/07/2021

Replaced cam for worn cam. Washer tests good in diagnostics. Customer to monitor. If problem persists preorder gearcase. ; dspstn on spec-tagged invntry: 1 W10721967 CAM

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Avon, NY 14414

Steve

Job Details: 10/07/2021

Rotor broke off inside gearcase Ordering gearcase ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10775188 (Wash plate)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Avon, NY 14414

Steve

Job Details: 10/07/2021

Replaced right front burner for slow ignition. Replaced broiler drawer front for dented panel on arrival.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD618ESS01

Near Mendon, NY 14506

Steve

Job Details: 10/07/2021

Placed top left led i n freezer for no light and dim lights in rest of lighters. The lights test good. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW00

Near Rochester, NY 14620

Steve

Job Details: 10/07/2021

Replaced drain pump for seized motor. The washer tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Hamlin, NY 14464

Dave L

Job Details: 10/07/2021

Customer concerned with unit not drying or performing correctly. Found unit washing but not energizing heater. Heating error in diagnostics. Cleared heating error and verified operation of the heater. Testing ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Hilton, NY 14468

Dave L

Job Details: 10/07/2021

Found ice crystals on rear wall of freezer and on rails. Ice preventing self closure functions. Removed ice and dried freezer door rails. Verified that doors are closing properly now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Hilton, NY 14468

Dave L

Job Details: 10/07/2021

Replaced door that would not hold gasket.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hilton, NY 14468

Dave L

Job Details: 10/07/2021

Freezer door is damaged at the harness near hinge and will need to be replaced. Ordering door ; rqstng P&A on 1 LW11037733 (Door fz)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Rochester, NY 14612

Dave L

Job Details: 10/07/2021

Upper dish rack is catching door seal and pulling it out of its channel. Adjusted rack to clear seal. Unit testing ok; dspstn on spec-tagged invntry: 1 W11177741 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Rochester, NY 14606

Dave L

Job Details: 10/07/2021

Air returns frosting. Fan is running slow and plenum is saturated. Ordering fan and evaporator covers; ordrng 1 W11024683 (Evaporator cover) and 1 W10919804 (Plenum) and 1 WP2315539 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochester, NY 14616

James

Job Details: 10/05/2021

"Called techline to document non repairable. Documented pictures onto service mattersService matters, contact techline, sr doc Sr 7731910118; saved tckt"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Conesus, NY 14435

Steve

Job Details: 10/05/2021

Replaced dryer cord for stripped retainer and cord was loose. The dryer tested good. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Ontario, NY 14519

James

Job Details: 10/05/2021

Called techline sr7731915754Frost buildup along center of evap cover. Techline said this is normal. Changed defrost to timed. Customer is to monitor temperature.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Ontario, NY 14519

James

Job Details: 10/05/2021

Called techline sr7731915754Frost buildup along center of evap cover. Techline said this is normal. Changed defrost to timed. Customer is to monitor temperature.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Honeoye Falls, NY 14472

Steve

Job Details: 10/05/2021

"Replaced cam and actuator for not always spinning. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR , used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Pittsford, NY 14534

Steve

Job Details: 10/05/2021

Replace door hinges for dryer door not closing properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KVEXVB01

Near Mount Morris, NY 14510

Dave F

Job Details: 10/05/2021

Replaced door dispenser kit . Flap is now sealing as expected. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14626

Dave L

Job Details: 10/05/2021

Found left side freezer rail screw interfering with closure. Reseated screw and reset self closure. Unit testing ok

We serviced a

AMANA REFRIGERATOR

Model TX18VW

Near Rochester, NY 14612

Dave L

Job Details: 10/05/2021

Replaced and molded fresh food gasket

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Walworth, NY 14568

James

Job Details: 10/05/2021

Drain pump makes grinding noise and not pumping water. Found impeller broken off. Installed motor off of pump from truck stock and tested twice. No leaks found. If problem persists replace WPW10403802; used 1 WPW10605427 (PUMP) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Rochester, NY 14618

Evan

Job Details: 10/05/2021

Customer stating that unit is failing to clean properly. Discovered error code for long fill stored. Inspected water valve and found that connector for water valve was unplugged causing issue. Reseated connector and ran test cycle to confirm function. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Rochester, NY 14612

Dave L

Job Details: 10/05/2021

"The ice door separator is not sealing causing ice to freeze In the chute. Ordering separator assembly ; ordrng 1 W11122874 (Ice door), dspstn on spec-tagged invntry: 1 WPW10764668 ICEMAKER"

We serviced a

KITCHENAID VENTHOODS

Model KXD4636YSS6

Near Rochester, NY 14618

Evan

Job Details: 10/05/2021

Replacing button due to original button missing portion of button on top. Replaced button. Tested unit. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model WED5600XW0

Near Rochester, NY 14616

Dave L

Job Details: 10/05/2021

"Replaced worn belt idler. Unit tested ok. Cleaned cabinet. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 279640 (PULLEY-IDLER), and 1 Sh (Sh) from stock"

We serviced a

MAYTAG DRYER

Model MGDB400VQ0

Near Rochester, NY 14616

Dave L

Job Details: 10/05/2021

Replaced burner assembly due to burner not lighting. Ran unit for 25 min to test. Unit tested ok. ; ordrng 1 Sh (Sh)

We serviced a

MAYTAG FREEZER

Model MZF34X20DW00

Near Irondequoit, NY 14617

Dave L

Job Details: 10/05/2021

Replaced co trial and defrost sensor due to defrost issue customer to monitor after 24 hours ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

We serviced a

MAYTAG DRYER

Model MDE508DAYW

Near Pittsford, NY 14534

Evan

Job Details: 10/05/2021

"Customer stating unit will tumble but never heat. Found that pulley on motor shaft had broken also idler pulley has broken causing issue. Ordering pulley,motor and blower; ordrng 1 WP2200376 (Motor) and 1 56000 (Blower) and 1 WP37001287 (Idler pulley), dspstn on spec-tagged invntry: 1 WP40111201 BELT"

We serviced a

JENN AIR RANGE

Model JES9900BAS

Near Penfield, NY 14526

Evan

Job Details: 10/05/2021

"Customer stating that right front burner will not operate. Removed cooktop and inspected burner coil. Tested coil for continuity. Coil tested closed. Switch is causing issue. Ordering switch ; ordrng 1 WPW10185286 (Switch), used 1 S&H from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Fairport, NY 14450

Steve

Job Details: 10/05/2021

Replaced gearcase for bad bearings and loud gearcase and replaced agitator bolt for broken bolt. The washer tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near Penfield, NY 14526

Steve

Job Details: 10/05/2021

Found the lower spray arm was not attached and was banging the side walls when spinning. Use a razor blade to clear of plastic that had been damaged on spray Arm causing it to not sit properly on sump. Reattached the spray arm and tested. It was spinning properly with no noise.

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Rochester, NY 14620

Steve

Job Details: 10/05/2021

"Found drain pump seized. Ordering drain pump; ordrng 1 280187 (Drain pump), used 1 W10135699 (Affresh) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC1

Near Rochester, NY 14625

Evan

Job Details: 10/05/2021

"Replacing motor , wiring harness, blower wheel and control due to unit shutting off during cycle but time continually running. Unit would not lose power motor would stop. Replaced all parts and test unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER"

We serviced a

MAYTAG DRYER

Model MEDC300BW0

Near Rochester, NY 14609

Evan

Job Details: 10/05/2021

"Customer is stating they are smelling a burning smell and fuse on panel box is continually blowing. Customer stated unit will continue to run but stops heating. Checked heating element, thermal cutoff , thermal fuse and thermostat all for continuity all tested closed. Removed heating element and Inspected to confirm element coil was intact. Removed air tower to confirm no debris was in tower causing smell. Took voltage readings at thermostat to confirm thermostat is functioning on Low,Med,High setting. Thermostat is working as it should. Technician found that smell is coming from the actual breaker panel itself. Dryer is operating as designed. Collecting service call fee ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWB02

Near Brockport, NY 14420

Dave L

Job Details: 10/05/2021

Unable to replicate failure. Unit has been powered off for a while. Defrost heater and fans functioning. Customer to monitor ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DMOO

Near Pittsford, NY 14534

Steve

Job Details: 10/05/2021

Snaked drain for plugged drain causing water to accumulate on floor of refrigerator.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Hamlin, NY 14464

Dave L

Job Details: 10/05/2021

Fresh Food ice maker will not produce ice. Checked harness connections. Voltage to module is inconsistent. Ordering control and ice maker ; ordrng 1 W11224256 (Control) and 1 W11483245 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Victor, NY 14564

Dave F

Job Details: 10/05/2021

"Low side -15 to -8. High side 135 to 128.no frost on evap on at cap tube. Pressures fluctuating. This indicates a restriction in the system. Replaced dye dryer. Vacuumed system to under 500 microns. Filled with .142kg of refrigerant. Unit tested good, customer will monitor; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"

We serviced a

AMANA REFRIGERATOR

Model ARB8057CC

Near Ontario, NY 14519

James

Job Details: 10/05/2021

Icemaker died fill of ice. Icemaker leaking into bin. Cycled icemaker and bail arm gets stuck. ; rqstng P&A on 1 D7824706Q (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Webster, NY 14580

James

Job Details: 10/05/2021

Found water leaking from ff drain pan and freezer door gasket came loose from door liner. Adjusted drain pan and defrosted drain. Installed screws on underside of door to hold gasket in place. If problem persists order WP482338 and W11457241

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Webster, NY 14580

James

Job Details: 10/05/2021

Dryer delivered with dent in door panel ordering door panel and handle ; ordrng 1 WPW10322546 (Door) and 1 W11209427 (Handle)

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC3

Near Avon, NY 14414

Steve

Job Details: 10/05/2021

Found the control lock was on. Turned off lock and showed customer how to use it.

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near Rochester, NY 14613

James

Job Details: 10/05/2021

Unit gives F1 error. 241v to range. 120v to control. Need control. ; ordrng 1 W11297558 (Control)

We serviced a

KITCHENAID MICROWAVE

Model KHHC2090SSS

Near Pittsford, NY 14534

Dave F

Job Details: 10/05/2021

Touch panel display is randomly selecting settings on its own and going blank at times. Needs new door. Ordering door w10283390; ordrng 1 W10283390 (door/mw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Pittsford, NY 14534

Dave F

Job Details: 10/05/2021

Water on base of freezer section. Defrost heater is working. Found drain tube was plugged not allowing water to drain. Checked grommet for drain tube and it was sealed shut by foam. Called techline SR 7731911671.techline deemed unit unrepairable due to not a serviceable part . Whirlpool will contact customer after a review.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Pittsford, NY 14534

Dave F

Job Details: 10/05/2021

"Customer saying machine did not drain a couple different times. No error codes. Tested unit in auto diagnostics. Everything functioned as expected. Checked filter, filter is clear of debris. Used service tool to update unit. Checked cycle settings and for regular normal cycle spin was set to off. Turned spin back on. Ran auto diagnostics everything is working as expected. Unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW02

Near Mendon, NY 14506

Dave F

Job Details: 10/05/2021

Customer saying fresh food door is hard to open sometimes. Explained to customer this unit creates a strong vacuum when its closed but will release after a short time. This unit is operating normally. Customer instruct.

We serviced a

WHIRLPOOL OVEN

Model KESO145S

Near Rochester, NY 14624

Evan

Job Details: 10/04/2021

Unit is a Hobart oven and is not serviceable due to age of unit. Not charging due to parts for unit being unavailable

We serviced a

WHIRLPOOL OVEN

Model KESO145S

Near Rochester, NY 14624

Evan

Job Details: 10/04/2021

Unit is a Hobart oven and is not serviceable due to age of unit. Not charging due to parts for unit being unavailable

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Canandaigua, NY 14424

Steve

Job Details: 10/04/2021

Replaced wash plate for stripped gears in wash plate causing poor wash. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

KENMORE DISHWASHER

Model 665.13199K902

Near Fairport, NY 14450

Steve

Job Details: 10/04/2021

Replaced motor sump for failed o rings and water not spraying where it was suppose too. The dishwasher tested good.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near East Rochester, NY 14445

Steve

Job Details: 10/04/2021

Replaced main control for persistent out of balance loads and long wash cycles. ; dspstn on spec-tagged invntry: 1 W11322901 CONTROL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rochester, NY 14611

Evan

Job Details: 10/04/2021

Customer stated that unit is leaking when dispenser is running. Found that water line at base of door was not fully connected causing issue. Reseated connector and tested unit. Unit tested good

We serviced a

MAYTAG DRYER

Model MED61000XW0

Near Rochester, NY 14615

Steve

Job Details: 10/04/2021

Replaced heater cutoff for no heat bathe dryer tested good.

We serviced a

MAYTAG DISHWASHER

Model MDB7609AWS2

Near North Chili, NY 14514

Steve

Job Details: 10/04/2021

Replaced user interface for start and cancel options not responding.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rochester, NY 14608

Evan

Job Details: 10/04/2021

Customer stating that unit is not washing and is leaking. Found that leak is coming from basement sink not unit itself. Leak from sink is present once unit begins to drain. Found error code f8e1 for long fill. Found that unit is failing to wash due to hot water valve being off causing error code. Once water was turned on unit progressed through cycles as it should. Started quick wash to confirm function. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Rochester, NY 14624

Steve

Job Details: 10/04/2021

"Replaced gearcase, cam and belt for grinding no and squealing. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11239857 BELT , used 1 W10721967 (Cam) from stock"