Local Reviews
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Dave F.
DISHWASHER WHIRLPOOL KDTE234GPS Dishwasher door not closing correctly . Gets caught up on the sides and is not sealing right . Adjusted legs on unit . Unit is now closing as expected . Ran auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Dave F.
WASHER WHIRLPOOL WTW5000DW2 Drain pump staying on . All the lights are off . Got the drain pump to turn off by holding cancel . Checked for error codes . No codes . Made sure that the pressure hose was clear of debris. Reseated connections on control. Calibrated unit . Tested in auto diagnostics. Unit tested good .
Steve M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Removed ice from fan that was causing very noisy condition. ; saved tckt
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Drain pump issue error code F8E2 . Found piece of glass inside drain pump . .removed glass . Drain pump had failed . Replaced drain pump and ran unit in auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Steve M.
WASHER MAYTAG MVWB855DW0 "Found f7e9 locked rotor error. The tub moved freely. Tested in diagnostics and the motor or shifter was humming but no operation. Ordering control, motor and shifter. ; rqstng P&A on 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W11093097 (cntrl-elec)"
Dave F.
WASHER MAYTAG MVWX655DW1 F8E1 long fill error code . Found the water valve filters were plugged not allowing the water to go into the unit fast enough. Cleaned filters. Calibrated unit . Ran in auto diagnostics. Unit tested good . If problem persists order W11127357 water valve housing .; dspstn on spec-tagged invntry: 1 W11158831 CAPACITOR
Steve M.
DISHWASHER KITCHENAID KDTM354ESS1 "Replaced right top rack adjuster for rack falling. The rack tests good. The bottom wheels on lower rack are all falling off. Ordering wheels. ; rqstng P&A on 4 WPW10195417 (wheel)s, dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Steve M.
REFRIGERATOR FRIGIDAIRE GLHS65EHB0 Found water valve is leaking. Ordering water valve. ; ordrng 1 242252702 (valve)
David L.
WASHER MAYTAG MVWB880BW0 Unit was noisy during spin due to a word tube bearing. Replaced bearing and tested. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
David L.
DISHWASHER AMANA ADB1400AGS1 Rinse aid is not dispensing. Replaced dispenser and tested in diagnostics. Customer to monitor
David L.
DISHWASHER KITCHENAID KDTE254EBL Replaced broken upper rack adjusters
David L.
DISHWASHER KITCHENAID KDTE104ESS1 "Rinse aid is leaking through the dispenser. Ordering dispenser; ordrng 1 W10861000 (detergent dispenser), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN and 1 WPW10605057 PUMP"
David L.
REFRIGERATOR JENN AIR JFX2597AEM2 Replaced drain tube that was causing ice build up in the FC. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Evan E.
RANGE WHIRLPOOL WFG505M0BS3 Customer stating that right rear burner will not spark. Upon inspection discovered that switch harness is failing. Tested burner with different switch from other harness and unit began to spark. Ordering switch harness ; ordrng 1 W10836473 (SWITCH HARNESS)
Evan E.
WASHER WHIRLPOOL MVWB766FW1 Customer stated that unit is leaving while spots on clothing at end of cycle. Checked for Error codes. No codes were present. Ran test cycle. Unit completed cycle as it should. Spoke with customer about proper cycle selection and settings for certain loads. Unit itself tested good.
Evan E.
WASHER WHIRLPOOL MVWX655DW0 Replacing wash plate due to teeth stripping on old wash plate causing unit not to agitate properly. Replaced wash plate. Ran calibration cycle. Ran diagnostic cycle. Unit tested good
David L.
DISHWASHER WHIRLPOOL WDT710PAHW1 Manifold for top rack is broken. Light pipe for indicator is missing ordering manifold light pipe and control; ordrng 1 W10340681 (tube) and 1 W11036316 (light-ind) and 1 W11306302 (cntrl-elec)
Dave F.
DRYER KENMORE 110.678516 "Tension pulley squeaking . Replaced rollers ,belt and pulley with kit 4392067 . Tested unit . Tested good . ; used 1 4392067 (REPAIR KIT) from stock"
Shaiman C.
WASHER WHIRLPOOL WTW4950XW0 "Replaced actuator, ran test verification cycle. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
Evan E.
WASHER WHIRLPOOL WTW7600XW1 Customer stated unit was displaying SD code for suds detection. Upon inspection discovered that bearing is failing. This is causing issue. Ordering bearing; ordrng 1 W10435302 (BEARING KIT )
Steve M.
REFRIGERATOR FRIGIDAIRE FGHN2866PF4A Attached gear bar and tightened freezer door handle.
Dave F.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Evaporator fan is not turning on . Tested fan in diagnostics. Fan not turning on . Customer had experienced power surge . Ordering evap fan W11024089 and control WPW10503278 ; ordrng 1 W11024089 (motor-evap) and 1 WPW10503278 (refer elect cont brd)
David L.
WASHER WHIRLPOOL WFW85HEFW0 Unit is not sensing water level. Hose looks okay. Ordering harness control and pressure sensor; rqstng P&A on 1 W10448876 (water level switch) and 1 W10685626 (harns-wire) and 1 W11033860 (cntrl-elec)
David L.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Replaced gaskets and ice maker that was not cycling customer to monitor
Evan E.
MICROWAVE KITCHENAID KOCE500ESS06 "Customer stated that unit is producing flapping noise when microwave is running. Ran unit upon arrival. Could hear noise customer was referring too. Noise is coming from cooling fan. Ordering cooling fan; ordrng 1 W10838964 (COOLING FAN), dspstn on spec-tagged invntry: 1 WPW105101010 MOTOR-TURNTABLE"
David L.
REFRIGERATOR KITCHENAID KSC23C8EYY02 Replaced evaporator cover and fan and thermistor provided by the customer removed ice from coil
David L.
REFRIGERATOR AMANA ART318FFDW03 Replaced the evaporator and drier due to unit not cooling. Unit began working after Install
David L.
REFRIGERATOR WHIRLPOOL ET1FTTXKQ02 Unit is not making ice due to the ice maker not energizing the water valve. Defrost drain is plugged. Ordering probe kit; ordrng 1 4317943 (icemaker only)
David L.
MICROWAVE WHIRLPOOL WMH53521HV0 Found that the socket has a connector removed preventing the light from working. Reconnected. Unit tested good
Shaiman C.
DRYER WHIRLPOOL WED5600XW0 "Customer concerned about unit not spinning; the unit would only hum when hitting the start button. Turned the drum manually, pushed the door switch then hit start. Unit started and drum was spinning as it should. Unit testing good."
Shaiman C.
DRYER AMANA NED4655EW1 "Custer states unit ran for about 12 hours straight with no heat, then would not start at all. 240V present. All fuses and heating element tested good. Attempted to check for voltage dropping out. Plugged unit in to test and machine powered on with heat. Replacing timer due to the one time event of unit running all night. ; ordrng 1 W10857612 (TIMER)"
Shaiman C.
WASHER MAYTAG MVWX700XW2 "Customer concerned about unit not being able to start a wash cycle; unit senses but does not wash. F7E1 error code stored. Could not complete an auto test and will not spin in manual diagnostics. Basket also won’t spin freely. Gear case is frozen and leaking oil; belt is also damaged. Gear case and belt should be replaced. Customer declined further repair. ; ordrng 1 W11035747 (GEAR CASE) and 1 WPW10006384 (BELT), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
Shaiman C.
DRYER WHIRLPOOL LEQ9030PQ0 Customer concerned about unit not turning off when the door is opened. Issue was caused by a faulty door switch. Replaced switch. Unit testing good.
Evan E.
DISHWASHER MAYTAG MDB7100AWS Customer stated that wires had burned up at junction box and electrician repairs wires but unit was not powering up. Upon inspection discovered that control was not responding to commands. Disassembled door and checked control for voltage. Control was receiving 120 but not responding to commands. Quoted customer to replace control. Customer does not want to proceed due to age of unit. Collecting service call fee
Shaiman C.
WASHER MAYTAG MVWC565FW1 "Customer concerned about unit getting stuck in the sensing cycle. No error codes and unit completes auto diagnostics with no issues. Attempted to start unit on a normal cycle. Unit began to sense, then showed no signs of operation while still in sensing. Replacing control board. ; ordrng 1 W11162438 (CONTROL)"
Evan E.
RANGE WHIRLPOOL WFG505M0BS2 Customer stating that oven is not heating but burners are working. Upon inspection discovered that ignitor was broken at glow bar. Replaced ignitor. Ran bake test cycle. Unit tested good
Evan E.
DRYER MAYTAG MED6000XW0 Customer stated unit has piece hanging on rear wall of drum. Discovered that screw for steam valve cover had come loose and made contact with heating vent. Cover will need to be replaced. Ordering steam valve cover. ; ordrng 1 WPW10208422 (REAR DEFLECTOR )
Dave F.
MICROWAVE WHIRLPOOL WMH53521HV0 "Microwave not turning on . Found that the fuse had blown due to the door switch failure . Installed new interlock kit W11244490 and new fuse WPM0805101 . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 WPM0805101 (FUSE-20A) from stock"
Evan E.
RANGE JENN AIR JGRP436WP02 "Customer stating that entire unit is shutting off while oven is running bake cycle. Ran test bake to 350 upon arrival. Let unit run bake cycle for 35 mins then keypad screen went blank and unit began to reboot in the middle of bake cycle. Suspecting issue with keypad and control. Ordering keypad and control ; ordrng 1 WPW10145531 (CONTROL ) and 1 WPW10464535 (KEYPAD), dspstn on spec-tagged invntry: 1 W11113650 IGNTR-OVEN"
Dave F.
MICROWAVE WHIRLPOOL WMH31017AS4 Plastic film on door is coming off . Called techline SR 7725586925Techline said that the plastic is to keep grease or things spilling on the glass inside the door . Cavity has a scuff mark may need some touch paint but is not causing an issue with unit .
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced evap cover for tabs being broken . Installed new screws . Customer will monitor unit .
Steve M.
OVEN WHIRLPOOL WOS51ES4ES01 Found grease on glass the was hard to get off. Took apart door and cleaned the glass on inside. Had to use flat razor blade to get grease off. It looked almost like the glass was cloudy. Flat razor blade removed it.
Dave F.
DRYER ROPER RGD4516FW0 "Unit is staying on and not turning off after cycle is finished needs new timer . Found that the rollers and the tension pulley were worn out . Installed new rollers and pulley . Ordering new timer W10857611; rqstng P&A on 1 W10857611 (timer), used 1 349241T (ROLLER-SUPPORT 2PK), and 1 WP691366 (PULLEY-IDLER) from stock"
Steve M.
DISHWASHER WHIRLPOOL KDTE234GPS0 Replaced dispenser door for door not opening. The dispenser tests good.
Steve M.
OVEN KITCHENAID KSEG700ESS3 Replaced main control for f1e1 error. Ordering console for bake and osme number options not responding. ; ordrng 1 W10915661 (panl-cntrl)
Steve M.
REFRIGERATOR JENN AIR JFI2089AEP12 Replaced both slides for freezer door not closing properly. The door is sealing.
Steve M.
WASHER MAYTAG MHW3505FW1 Sr#7725587928 the customer is concerned with soap coming put at the bellow tight after the soap is poured in the dispenser. This is normal operation. Called the manufacturer tech line I confirm.
Steve M.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Replaced dispenser motor. The motor tested good.
Evan E.
DISHWASHER GE CDT765SSF0 Customer stated that keypad display was not responsive. Upon inspection discovered that moisture had gotten into Baird causing issue. Replaced control keypad. Tested key pad. Unit tested good
Steve M.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced drain pan on fresh food evapotaot for broken pan. The pan tests good.
Steve M.
COOKTOP KITCHENAID KECD807XSS01 Gif was tripped. Reset outlet and the outlet tested good.
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced jazz board due to inconsistent temps/ slight frosting on evaporator. Ran defrost to clear residual frost on evaporator. FF door is binding on the liner and will not close properly. Bent shim back in place and shimmed door; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Dave F.
WASHER MAYTAG MVWB765FW3 Clothes have lint on them when they come out of washer . Explained that if not throwing in the dryer there may be some more lint on clothes after they air dry . Made sure that they are using the correct type of soap . They are . Ran auto diagnostics tested good calibrated unit . Tested good . Called techline SR 7725591170 . Documented findings .
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Unit is freezing in the fresh food compartment. Replaced thermistor and blocked air bleed. Ice room is sealing well.
Steve M.
WASHER WHIRLPOOL MVWB835DW1 Replace ui and added dielectric grease to connections. Calibrated and tested the washer. The washer tests good.
Steve M.
DISHWASHER KITCHENAID KDFE104HBL0 Replaced both adjusters for falling top rack. The dishwasher tests good.
Shaiman C.
DRYER AMANA NED4655EW1 "Customer states unit is not drying. Unit failed vent test. Performed a visual inspection of the vent outside, and the vent is indeed congested. Suggesting customer to have the vent cleaned for better performance. Unit testing good."
Dave F.
MICROWAVE AMANA AMV2307PFS Microwave door has dent in it . Door that was sent is the wrong color . Ordering the correct door W10890776; ordrng 1 W10890776 (door/mw)
David L.
REFRIGERATOR KITCHENAID NA1235 Checked unit for leaks couldn’t not locate with goggles and UV light. Replacing drier and calling Techline on return visit; ordrng 1 WPW10143759 (dryer)
David L.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Greased left hand door that was noisy. Left closure.
David L.
DISHWASHER WHIRLPOOL WDF520PADB7 Unit was not starting due to a loose wire nut at the power terminal box. Reconnected and tested in diagnostics
Dave F.
WASHER MAYTAG MTW5770TQ0 Replaced lid switch due not running . Tested unit after repair. Unit tested good
Dave F.
DRYER MAYTAG MDG9316AWW Replaced gas coils due to not heating consistently. Tested unit . Unit tested good .
Shaiman C.
DISHWASHER WHIRLPOOL WDF560SAFM0 Customer states detergent does not dispense. A gasket was also missing. Replaced the dispenser. Customer monitor.
Evan E.
OVEN GE PSB1001NSS01 Customer stated unit would not power up. Upon inspection discovered that main fuse had blown causing control not to accept commands. Replaced fuse. Tested unit. Unit tested good ; used 1 WPM0805101 (FUSE-20A) from stock
Evan E.
WASHER MAYTAG MVWB765FW1 Customer stating that items are getting stuck under agitator. Upon arrival customer had shirt stuck under agitator. Removed agitator to remove shirt. Reinstalled agitator. Checked for error codes. No codes were present. Suggesting customer use garment bag to prevent issue from happening again. Unit tested good otherwise
Evan E.
DRYER SAMSUNG NA123 Customer stating that there is large amount of lint behind machine since vent was cleaned. Upon inspection discovered that clamp at exit of machine was loose causing lint to leak out of vent. Removed clamp and reseated vent on exit of machine. Reinstalled and tightened clamp. Tested vent while behind machine. Could not feel any air leaking out from vent. Unit tested good ATEC WARRANTY
Shaiman C.
WASHER WHIRLPOOL WFW8620HW1 Replaced ACU and ran test verification cycle. Unit testing good.
Evan E.
DISHWASHER WHIRLPOOL WDF330PAHS0 Customer stating that unit is leaving white film on dishes. Upon inspection could see issue customer was referring too. Discovered that cap for rinse aid is missing. Found cap in bottom of tub. Filled rinse aid for customer. Reattached cap. Tech would like customer to run unit now that rinse aid is filled and report back if issue persists.
Steve M.
WASHER MAYTAG MHW5630HW0 Found new tub that was put in was 1 1/2 inches bigger than original
Steve M.
MW-HOOD COMBO WHIRLPOOL JMV8208CS3 Replaced door switches for intermittent operation. The microwave tests good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced ice maker for no ice production. The ice maker tested good.
David L.
DISHWASHER WHIRLPOOL WDF540PADM3 Unit was stuck in control lock and the customer could not get it to start. Took unit off of control lock and tested. Unit tested good
David L.
REFRIGERATOR GE PS123NGNABB Unit is not filling the ice maker with water. Cycled the ice maker. 120VAC to water valve. Replaced valve and cycled again to test for leaks. Unit tested good and filled the ice maker.
David L.
REFRIGERATOR KITCHENAID KBFS25EVMS00 Replaced both fresh food gaskets that were torn. Refrigerator has been cooling properly since replacing the start device.
David L.
DRYER WHIRLPOOL MGDB766FW0 Unit vibrating due to a large dent in the right hand case due to delivery . Called Techline to document damage SR7725575877 Techline rendering customer back to the dealer for replacement. Did not recommend repairing
David L.
DISHWASHER MAYTAG MDB8959SFZ4 Replaced upper racks that were holding the door open under s22916
David L.
REFRIGERATOR WHIRLPOOL WRF757SDEE01 Fresh food evaporator was frozen again. Removed ice and set unit to an 8 hour fixed defrost. Customer to monitor
David L.
MICROWAVE KITCHENAID KMHS120ESS4 Replaced door that had split.
Shaiman C.
DISHWASHER MAYTAG MDB7749SBB3 "Customer states unit caught on fire during a cycle, smoke & flames began emitting from the right side of the door. Upon arrival unit smelled like smoke. Removed door and indeed there was evidence of a thermal event; plastic on the board was melted and soot was present. Seems to have originated from the P3 & P4 connections. All connections on the sump assembly & heating element looked fine. Contacted Whirlpool tech line and was suggested to replace all damaged components if parts are still available. Contacted Whirlpool Safety department after speaking with tech line. Safety Department stated they will speak with the consumer and contact them with a resolution; no further repair is to be done. Tech Line SR: 7725576749 Safety Team SR: 7725525883"
Shaiman C.
DRYER WHIRLPOOL WED75HEFW0 Replaced control and user interface. Unit still won’t start. Called the manufacturer who walked me through more tests. Tech line agent suggests to replace the main harness. SR: 7725572969; ordrng 1 W10637538 (HARNESS)
Steve M.
WASHER WHIRLPOOL MVWB765FW1 Found sheet stuck under agitator. Removed agitator and reassembled with lock tight. The washer tests good.
Evan E.
WASHER MAYTAG MHW5630HW0 Technician is having issue with new tub fitting inside case. Discovered that new tub is larger than old tub causing issue. New tub is 23 inches wide old tub is 21.25 inches wide. Reordering tub. ; ordrng 1 W11287253 (TUB (OUTER) )
Steve M.
WASHER WHIRLPOOL WTW7500GW0 Replaced user interface for unresponsive interface. The washer tested good.
Shaiman C.
WASHER WHIRLPOOL MVWC565FW Customer concerned about unit not completing cycles and clothes coming out wet. F7E5 error code stored. Replaced actuator. Unit testing good.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Dave F.
RANGE KITCHENAID KSGB900ESS0 Replaced dsi board for not recognizing that a flame was present after it light . Tested unit . Tested good . Part is covered
Dave F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Crisper drawer shelf holder is backwards on the right hand side . Took the screw out and tried to turn the holder with no luck . Called techline SR 7725576157 . Found that the shelf when it was delivered was not installed in the correct location and the shelf was falling out . Sent pictures techline after making required adjustments directed by techline the shelf is now sitting as expected .
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 The unit is freezing in FF section. Found a ball of ice on evaporator at the capillary tube. The unit is showing signs of low charge. Ordering evaporator and control. Installed thermistor due to previous company repair that was not correct. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W11039821 (contrl-box) and 1 WPW10143759 (dryer)
Dave F.
DISHWASHER KITCHENAID KDPE234GPS0 Dishwasher washer not working correctly . Took off the kick plate and roaches fell out . Dishwasher is not covered under warranty. .
Shaiman C.
DISHWASHER MAYTAG MDBH949PAB4 Replaced control. Unit testing good.; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
Dave F.
REFRIGERATOR KITCHENAID KFIL27CXMS0 Replaced water valve inside the cabinet. Replaced fill tube waterline that goes to ice maker . Tested unit tested good . If problem persists order WPW10270395
David L.
REFRIGERATOR WHIRLPOOL WRF540CWHB01 Replaced control and damper due to cooling loss in the fresh food section. Customer to monitor.
Dave F.
RANGE WHIRLPOOL WFE320M0ES1 "Techline SR 7725573353 power cord at the receptacle was burnt there was a thermal event at the cord and receptacle . Customer needs new receptacle and power cord . Found the right front element switch was worn and had black on it . Ordering new switch WP3149400 . Safety SR 7725526361 ; ordrng 1 WP3149400 (switch-inf), dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w"
Dave F.
WASHER MAYTAG MVWB835DW3 Unit is loud checked for error codes no codes . Unit needs new gearcase and spanner nut . Ordering gearcase W10811956 and spanner nut W10909670; rqstng P&A on 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)
David L.
REFRIGERATOR WHIRLPOOL WRF540CWHB01 Customer had the unit thaw. Unit is operating normally at this time. Suspecting a damper issue based on the customers description ordering damper and controller; ordrng 1 WPW10594329 (control) and 1 WPW10677146 (cntrl-elec)
David L.
DISHWASHER MAYTAG MDB4949SHZ0 Unit will not start from idle. Was able to run unit in diagnostics. No errors. Unit operated normally afterwards. Replaced console as a precaution
David L.
REFRIGERATOR WHIRLPOOL KBSD606ESS01 Slow ice production likely caused by poor connectivity problem unit has a full frost pattern. Freezer at 4-5 at time of service FF at 37 lowered freezer temp to -5 ordering control kit. ; ordrng 1 W10849799 (cntrl-elec)
David L.
DISHWASHER WHIRLPOOL KDTE104ESS1 Unit was not washing due to an open pump motor. Replaced sump. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
David L.
DISHWASHER WHIRLPOOL KDFE104HWH0 Checked unit for not washing/ not dissolving soap. Unit testing good in diagnostics cleaned float and verified connections. Customer to monitor. If problem persists pre order sump
David L.
WASHER MAYTAG MVWC416FW Unit was not completing the spin cycle. Over suds code in diagnostics. Ran auto test. Found excess flashing in drain dome. Removed and retested. Unit testing good
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced all doors due to dents.
Shaiman C.
WASHER WHIRLPOOL WFW5620HW0 Replaced outer door and drawer. Repair successful.
Shaiman C.
WASHER MAYTAG MVWC565FW0 "Replaced gear case, belt, and shield. Unit made a noise during agitation when tested. Replaced cam. Unit testing good. ; used 1 W10721967 (CAM) from stock"
Evan E.
OVEN AMANA AGR6603SFS2 Customer stated that flame height was too high on front burners. Adjusted flame height on front burners to customers satisfaction. Unit tested good otherwise
Evan E.
COOKTOP WHIRLPOOL WCE97US0HB00 Customer stating that unit is turning right rear burner on its own. Called safety team to report issue. Safety team to contact customer. Sr: 7725511593
Evan E.
WASHER KENMORE 417.404127 Customer stated that unit was not spinning out correctly. Upon inspection unit would spin but not at full RPM. Unit needs motor control. Part is discontinued and can not locate at any distributor.
Dave F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Water leaking from around the paddle of the ice maker temperatures are good . Called techline SR 7725562646 techline suggested replacing ASSEMBLY, SEPARATOR ordering separator W11324790 . Found condensation in the freezer and fresh food section . Sealed the cabinet. Evaporator fan is working. Temperatures are set . Customer will try with ice maker off and see if it still drips . Thinking it is condensation where the ice door flap is and the ambient temperature. Condenser was vibrating. Inserted piece of cardboard to push the condenser away from body of unit . ; ordrng 1 W11324790 (ASSEMBLY, SEPARATOR)"
Dave F.
WASHER MAYTAG MVWX655DW1 "F8E5 reversed water hose error code .switched hoses Washer making very loud noise . Found that the cam was chewed up . Replaced actuator W10913953 and cam W1072967 . Calibrated unit and ran auto diagnostics. Unit tested good ; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"
Dave F.
OVEN WHIRLPOOL WEG730H0DS0 Range has cooling fan error code. Replaced cooling fan due to no operation. Tested unit in auto diagnostics. Unit tested good . Tested good by running bake . Unit tested good .; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
Dave F.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Checked temperatures 0 in freezer. 38 in fresh food . Ice maker fill tube frozen . Tested water flow was poor . Advised need to shut valve and run a need tube . Defrosted fill tube . Tested fill for icemaker in diagnostics. Tested good . Customer will replace.
Dave F.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Freezer led was bad . Replaced module with W11205083 . Unit tested good .
Dave F.
WASHER WHIRLPOOL WTW4950HW1 Led on control not on . Power cycled unit would not turn on. Replaced control W11256105 . Calibrated unit and ran auto diagnostics. Unit tested good . If problem persists order W10913953 actuator and another control
Shaiman C.
WASHER AMANA NTW4516FW Rescheduled for another day. Left parts. ; schdld next appmnt for 8/13 TUE !
Steve M.
REFRIGERATOR KITCHENAID KRFF302ESS01 Replaced ice maker for maker not calling for water. The ice maker tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Evan E.
DISHWASHER WHIRLPOOL KDFE104HWH0 "Customer stated unit is leaking from edges of door. Upon inspection discovered that inner door gasket was out of channel causing leak. Gasket that is on unit does not stay seated on channel as it should. Replaced gasket and ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once installing new gasket. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W10300924V (GASKET) from stock"
Shaiman C.
WASHER KENMORE 110.2130201 "Customer states unit won’t spin. F7E1 code stored. Unit passed test verification cycle however makes a loud grinding noise during spin, which is most likely causing the basket speed sensor fault. The Gearcase should be replaced."
Shaiman C.
WASHER WHIRLPOOL WTW5000DW1 Customer states unit would not complete cycles. Unit would not spin. F7E5 error code stored. Replaced actuator. Unit testing good.
Evan E.
COOKTOP KITCHENAID KECD807XSS01 Replacing cooktop that customer has ordered due to old top cracking. Replaced cooktop. Tested all burners. Unit tested good
Steve M.
OVEN JENN AIR JJW3830WB01 Replaced both cooling fans for f8e0 cooling fan errors. The fans tested good.
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stating that unit is not drying dishes. Upon inspection discovered that heater has been shut off due to cool water entering machine at beginning of cycle. Also discovered that customer is failing to use rinse aid. Advised customer to run hot water at sink for brief moment before unit begins to fill. Also highly recommending use of rinse aid this will resolve issue of wet items at end of cycle. Ran diagnostic cycle. Unit tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHW0 Door switch had failed and would not pop back out . Replaced switch . Tested unit tested good . Light comes on.
Steve M.
RANGE WHIRLPOOL WFE515S0ES0 Replaced other three switches for cooktop on indicator light not coming on hern operating cooktop burners. The lights are working and cooktop burners are heating.
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHB Tested temps in both sections and they tested good. Found ice restricting damper. Removed ice and refrigerator tested good.
Steve M.
REFRIGERATOR KENMORE 795.760239 Replaced door switch for light in FF section not turning on. The light tested good.
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHB Customer stating that the condenser fan motor was only running intermittently. Fan running at time of service. Compressor and condenser were warmer than normal as well as the million. Made sure condenser was clean and replaced the condenser fan. Reinstalled back cover. Customer to monitor.
David L.
OVEN MAYTAG MEW9527FZ Quoted customer for latch motor that is not operating. Customer wants to think about the repair
Steve M.
REFRIGERATOR FRIGIDAIRE FPUS2698LF1 Replaced ice and water dispenser for dispenser sticking on. The dispenser tested good.
Steve M.
REFRIGERATOR KENMORE 2533187200 Customer complaining of water dripping in FF section from freezer. The drain was restricted in the tray. Also the drip pan in evaporator was not in correct position. Moved tray. Drain tested good.
Steve M.
REFRIGERATOR FRIGIDAIRE 253.3184211 Found ice obstructing airflow from freezer. Removed ice and refrigerator is cooling.
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced pantry control for unit not powering on. The compressor started and all fans are working. The dispenser is also working. The refrigerator tests good.
Evan E.
MICROWAVE MAYTAG MMV1174FZ3 Replacing control due to relay sticking on control board causing unit to produce chattering noise while starting cycle. Replaced board ran multiple test cycles. Unit tested good
Dave F.
MICROWAVE FRIGIDAIRE FGMV175QFA Found the top grill on the microwave was not on right so it wasn't allowing the door to close all the way . Reseated grill . . Unit tested good .
David L.
REFRIGERATOR KITCHENAID KSC23C8EYY02 Unit is frosting in the fresh food section. Pre ordering fan and thermistor. Sent quote to customer no funds collected ; ordrng 1 W10316760 (thermistor 51.63) and 1 WPW10453428 (fan-scroll)
Dave F.
REFRIGERATOR MAYTAG MFT2776FEZ00 "Frost build up on fresh food evap . . Tested thermistors. In diagnostics all tested good . Sealed the cabinet. Changed defrost mode from adaptive to basic. Defrosted unit . . Found the tabs on the evap cover were broken and screws missing on cover . Previous service company cut the defrost thermistor and wired a new one . Needs new fan and defrost thermistor. . Needs support for fan . Needs new evaporator housing but to change that there would have to be a sealed system job and a new evaporator installed . Called techline SR 7725557937. Documented findings . ; rqstng P&A on 6 67006425 (screw)s and 1 W11116006 (evaporator) and 1 WPW10389152 (support) and 1 WPW10469927 (housing) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evap frozen up . Sealed the cabinet. Changed the defrost most to basic from adaptive. This is a recurring issue with this unit . Previous company came out and replaced the fan and harness with the defrost thermistor. They did not put the defrost thermistor in the correct location. Moved the thermistor to the correct location due to the service pointer. Foil taped and zip tied it in the right spot . Found that the evap cover tabs are broken and has no screws ordering screws 67006425 and evap cover WPW10501260 . Ran test four to make sure 3 way valve is working . Tested good . Gaskets on door are good . Called techline SR 7725553157 Documented everything that was done . ; rqstng P&A on 6 67006425 (screw)s and 1 WPW10501260 (cover-evap)
Dave F.
OVEN WHIRLPOOL WFC150M0EW3 "Tested temperature sensor and is reading room temperature with the oven off . Turned oven on to 350 preheated oven took temperatures. 294 , 393 , 300 , 399, 301, 400, . Oven average is 347 . Oven was calibrated up 10 degrees . This test was done at 0 degrees calibration. Leaving the at 0 degrees .Unit tested good ."
Steve M.
DISHWASHER KITCHENAID KDFE104HBL0 Found adjusters are broken and top rack is falling. Ordering adjusters. ; ordrng 1 WPW10195840 (positioner) and 2 WPW10546503 (adjuster)s
David L.
DISHWASHER KITCHENAID KDTM354DSS4 Replaced upper rack rails that were showing signs of separation
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Sr#7725514116 called tech line. Replaced control and found compressor would not start. Still will not go into diagnostics. Went to distributor and got another control. Compressor did not start again. No diagnostics. Called tech line again. The u it is going to be replaced by manufacturer. ; pckd up 1 W11035836 (cntrl-elec)
David L.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Replaced tube heater and valve due to freezing of ice maker fill tube. Customer tomorrow. Installed facia heater kit
Shaiman C.
WASHER WHIRLPOOL WTW4950XW0 "Unit will not agitate nor spin. F7E5 stored. Actuator should be replaced. ; ordrng 1 WPW10006355 (ACTUATOR), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evap frozen . Checked thermistors in diagnostics passed. Cabinet is already sealed . Defrost mode was in basic not adaptive. Defrosted unit . Thermistor is in the correct position foiled and zip tied and the evap fan is working .unit temperatures were correct and there was screws on the top of the evap cover as there should be . Ran test four and passed . Called techline SR 7725555942 . Techline had no more suggestions and deemed the unit unrepairable.
David L.
MICROWAVE GE PEB7226SF1SS "Unit was tripping the circuit breaker and linenfuse due to a failed monitor switch replaced switch and fuse; used 1 W10915404 (SWITCH - 3/16"), and 1 WPM0805101 (FUSE-20A) from stock"
Evan E.
DISHWASHER JENN AIR JDB9000CWP1 Customer stated unit was not cleaning dishes properly. Upon inspection discovered that spray arms were severely clogged. Cleaned upper spray arm and lower. If issue persists tech is recommending replacement of spray arms. Ran multiple test cycles to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Steve M.
DRYER MAYTAG MGDX655DW2 Found door catch tight and door was difficult to close. Lessened up catch and the dryer door is closing properly.
Evan E.
MW-HOOD COMBO JENN AIR JMV8208DW00 Replacing user interface due to certain buttons on old UI failing to preform function when selecting them. Replaced UI. Tested all keys. Unit tested good
Evan E.
WASHER MAYTAG MVWB766FW1 Customer stating unit is having same issue as before. When starting cycle unit will preform as it is beginning cycle and then shut off. Checked for error codes. No codes were present. Began multiple cycles to confirm unit was starting cycle as it should. Discovered that customer is trying to select cycle functions after the start button has been pressed. For instance after start button has been pressed and unit is sensing customer is selecting the deep clean function or extra rinse. Advised customer cycle selection should be made prior to hitting start. Could not replicate issue while tech is present with machine. Left customer contact info of issue persists. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Evan E.
DISHWASHER MAYTAG MDB8969SDE3 Replacing wash motor due to unit leaking from seal at wash motor. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Evan E.
WASHER MAYTAG MHW5630HW0 "Replacing tub assembly due to old holes in inner tub on old assembly being to sharp and ripping items inside machine. Replaced tub. After replacing tub and reinstalling all parts tech is having issue with door closing. Tub is not sitting correctly inside case. Tub seems to be pinched inside case with no room for play. Will need to return with senior technician for further diagnosis of issue. ; schdld next appmnt for 8/9 FRI 8 am, states that autho needed"
Shaiman C.
WASHER GE N0TF0UND "Hose going to washer is ripped, causing water to spray behind the unit. ; used 1 TJ725RBFFP (HOSE 5' (2)) from stock"
Shaiman C.
WASHER WHIRLPOOL WFW6620HC0 "Replaced door lock, and leveled machine. Hoses were causing a large leak. Also replaced hoses. Unit testing good. ; used 1 TJ725RBFFP (HOSE 5' (2)) from stock"
Shaiman C.
WASHER MAYTAG MHW5630HW0 Helped EE with washer repair
David L.
FREEZER WHIRLPOOL WZF34X18DW03 Unit is not cooling due to the coil thermistor not functioning properly. Replaced control and ordering thermistor; ordrng 1 WPW10384183 (thermistor)
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Found defrost drain was plugged at the duck bill. Cut duck bill and removed debris. Removed ice from freezer floor.
Steve M.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Freezer temps is 32 degrees. The coils were plugged. Removed lint. Found compressor running hot. Customer is going to monitor for 24 hours and if the temps stay warm the unit will need a compressor. The customer will replace.
Steve M.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced led for shorted led that was causing no light in freezer and dim light in FF section. The lights tested good.
Evan E.
RANGE AMANA ACF3325AB Replacing ignitor due to unit not heating. Replaced ignitor. Ran test bake cycle to 350. Unit tested good
Dave F.
DISHWASHER WHIRLPOOL GU2500XTPT3 Replaced thermal fuse and wire harness to door switch. Tested unit in diagnostics. Unit tested good . If any more problem persists . Unit may need new control and the control is discontinued.
David L.
REFRIGERATOR KITCHENAID KRFF300ESS00 Replaced door cam that was preventing the door from closing. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL KSSC48QTS02 Replaced ice bucket lever and spring. Installed new ice maker cover due to clumping . Replaced water filter. Cleaned condenser and installed kick plate
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced for evaporator and cleaned drain tube.
Steve M.
FREEZER WHIRLPOOL WZF34X20DW01 "Replaced compressor, evaporator and drier for no cool. The freezer tested good."
Dave F.
REFRIGERATOR KENMORE 106.5177951 Fresh food evap frosted up . Found ice block above evaporator found where the hose to the water bladder come in there was no insulation inside it . Put foam in side in hole and around . Replaced the thermistor as it had discoloration and was black no longer brass looking . Foil taped and zip tied thermistor. Changed Defrost mode to basic from adaptive. . Tested evap fan tested good . Unit tested good .
Shaiman C.
DRYER MAYTAG MEDX6STBW Push to start assembly fell out of alignment in the console. Readjusted PTS. Repair successful.
Shaiman C.
WASHER MAYTAG MVWX655DW1 "Upon removing pump, found a metal item in the pump. Removed item. Unit testing good. Suggested customer to check pockets before loading clothes."
Shaiman C.
WASHER MAYTAG MVWB865GC0 Customer states unit would not dispense water; also would spin slow during the spin cycle. Water would not dispense in manual diagnostics. Replaced valves. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Shaiman C.
DRYER WHIRLPOOL WGD6620HW0 Customer concerned about clothes coming out “a little more moist than they should” when using steam refresh. Noticed the customer had the wrinkle shield on “+steam” which would most likely use more steam. Suggested customer to try turning the wrinkle shield off when using steam refresh and/or use the quick dry cycle after using steam function. Unit twisting good.
Shaiman C.
WASHER MAYTAG MHW3505FW1 Replaced user interface. Repair successful.
David L.
REFRIGERATOR FRIGIDAIRE FPUS2698LF1 Secured loose connection to UI
David L.
OVEN JENN AIR JJW3830DS02 Replaced control panel with updated version due to ghost light. Verified version is 16.00
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Raised freezer door to correct alignment and siliconed liner to seal it.
David L.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Ice was not working due to a linked waterline. Readjusted line and tested. Unit tested good; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
David L.
REFRIGERATOR MAYTAG MSS25C4MGZ01 Replaced door trivet that was falling off and ice maker that was damaged. Called Techline to document mismatched touch up paint on cabinet scratch SR7725525042; ordrng 1 W10134625SHIPDIRECT (tuchup SHIP DIRECT)
David L.
REFRIGERATOR KITCHENAID KSCS25FVMS00 Replaced the smart valve due to a leak from the solenoid. Leak checked unit after install.
Shaiman C.
DRYER WHIRLPOOL WED75HEFW0 "As discovered during last visit, control is sending 120v to motor. Motor was testing at .8 ohms. Replaced motor. Unit still only clicks when pushing start. Replacing control and user interface. ; ordrng 1 W10875486 (CONTROL BOARD ) and 1 W10919207 (USER INTERFACE )"
Evan E.
WASHER MAYTAG MVWC465HW2 Customer stated that unit is making clicking noise during cycle. Checked for codes no codes present. Ran diagnostic cycle. During cycle customer pointed out noise they were hearing. Noise customer is referring to is unit engaging cam from agitate to spin. Advised them this noise is normal operation. Unit itself is testing good
Evan E.
DISHWASHER WHIRLPOOL GU2300XTVS1 Replacing user interface due to unit not accepting commands. Replaced UI. Ran test cycle. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing adjusters due to wheels on original adjusters coming detached from rack causing rack to fall. Replaced adjusters. Also replacing track stop due to unit missing original stop. Replaced track stop. Unit tested good
Steve M.
RANGE JENN AIR JDS8850CDS02 Found connection to spark module was loose. Pushed connection in and burners all lit as expected. Put part cost from previous visit to labor. The range tests good.
Shaiman C.
WASHER MAYTAG MVWC565FW0 "Customer concerned about a burning smell. Could not recreate in the auto verification cycle. Looked under machine and saw a mess of oil on the floor and on the shield. Customer then better described the smell as an oily, burning odor. Replacing gear case, belt, and shield. ; ordrng 1 W11035751 (GEARCASE) and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHIELD )"
Steve M.
REFRIGERATOR AMANA AFI2539ERM00 Found fill tube froze with ice. Removed ice. Tested ice maker and it functioned as expected. Good water flow when calling for water. Customer to monitor. ; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Steve M.
RANGE WHIRLPOOL WFG510S0HW1 Tested oven and it lit as expected. It heated to 350 good. The exhaust vent is In the center of console and hot air is coming out on center of oven top and oven top is getting hot. There is insulation between oven and top. The range is working as designed.
David L.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Replaced freezer led lights due to lights not working. Light working properly fresh food gaskets are torn ordering gasketes and returning with ice maker; rqstng P&A on 2 W10407212 (gasket-fip)s
Steve M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Tested ice maker and it was in the off position on arrival. Turned it on and tested. The ice maker tested good. Leveled legs for better door closing.
Evan E.
RANGE KITCHENAID KEBS107SSS00 Customer stated that unit was not heating after running self clean cycle. Tested thermal fuse for continuity. Fuse tested open. Replaced fuse and ran test bake cycle. Unit heated up as it should. Also confirmed blower was functioning. Unit tested good
David L.
REFRIGERATOR AMANA ART318FFDW03 Unit had been left on for a few days. It got coldBut would not freeze anything. Suspecting a leak in the evaporator. Ordering evaporator. Verified that a brazen connection will work no need for loc-ring this has a copper heat exchanger. ; ordrng 1 W10836706 (evaporator)
Evan E.
WASHER KENMORE 110.286327 Replacing lid switch due to old switch failing causing unit not to spin/agitate. Replaced switch. Ran test cycle. Unit tested good
Shaiman C.
WASHER MAYTAG MVWB835DW4 Replaced control and shocks. Unit testing good.
Evan E.
DISHWASHER KITCHENAID KDTE104ESS1 "Customer stating that door for detergent dispenser is stuck and will not open. Upon inspection discovered that rubber gasket on dispenser door had come unseated and spring was out of place. Removed dispenser door and reseated gasket. Reinstalled spring correctly. Tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK 1 W11259786 TRACK , and 1 WPW10653840 LATCH"
Steve M.
REFRIGERATOR KITCHENAID KUIC18NNZS0 Found water dispenser hose detached from dispenser above evaporator. Reattached hose and ice machine started to make ice.
Steve M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced main control, led control and the drawer harness for ice and dispenser not working when door control has power. The refrigerator tests good ; pckd up 1 WPW10675033 (cntrl-elec)"
Steve M.
REFRIGERATOR WHIRLPOOL ET18UMXGW0 Found the condenser coils were fully plugged with lint causing warm temps. CleAned coils and refrigerator tests good
Steve M.
WASHER KENMORE 417.404127 Found no power to motor control unit. Used tester door switch with same result. The unit has harness/motor control unit issue. Recommended to replace washer
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Sr# 7725528385 replaced led control and had same result. Call d tech line and found pantry control board is causing issue. Ordering control and harness. ; ordrng 1 W11170612 (HARNESS) and 1 WPW10503833 (cntrl-elec)
Steve M.
REFRIGERATOR WHIRLPOOL GSC25C4EYW02 Temps are good in freezer. Found ice stuck in teeth causing the teeth to not move causing no ice production. Recycled power and tested ice maker. The ice maker tested good.
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Sr#7725543640 found some glue on the right side of evaporator that was very close to heater. Removed glue and scraped heater where glue had gotten stuck to it.
Steve M.
REFRIGERATOR KENMORE 795.760239 Found the refrigerator needs a door switch. Ordering door switch. ; rqstng P&A on 1 6600JB1010A (DOOR SWITCH)
Shaiman C.
WASHER WHIRLPOOL WFW9150WW00 "Customer states unit leaks then beeps. F9E1 F8E1 error codes stored. Removed debris from pump, then found a disconnected hose. Secured valve hose found inside of machine. Unit testing good."
David L.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Ice is melting slightly in the ice bin. Could not get fan to run at full speed. Ordering fan, ice door and separator. Dispatch #KLIZ5LIEPL1; ordrng 1 W10846539 (evaporator fan blade) and 1 W10919724 (door-ice) and 1 WPW10549590 (door-ice)"
Dave F.
WASHER WHIRLPOOL WTW4950XW3 Drain pump seized up . Replaced drain pump . Calibrated unit . Tested unit in auto diagnostics . Unit tested good .