Near Irondequoit, NY 14617
Evan
Job Details: 11/28/2020
DRYER MAYTAG MGDC465HW0 Customer stated that unit was producing noise coming from the front of the dryer. Upon inspection discovered that felt seal was not seated properly causing rim of drum to make contact with front bulkhead. Reseated felt seal and tested unit. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 11/28/2020
WASHER MAYTAG MVWB300WQ2 cusotmer stated to unit is experiencing same issue. Discovered that rotor bolt had come loose again. Retightened bolt and tested unit again. Unit now spinning out as it should. Advised customer if issue persists rotor cover will need to be replaced. Quote for rotor (280146 )Rotor Cover $216.00Tax $ 17.28Total $233.28
Near Irondequoit, NY 14609
Tanner
Job Details: 11/28/2020
WASHER MAYTAG MHW6630HW0 Q1 no q2 no q3 noComplaint of poor wash quality. Has to wash one load twice to achieve. Not entirely wet. No stored errors. Ran autodiagnostics and completed without issue. Tested water valves and tested good. Customer complaint consistent with stand pipe service pointer. Inspected drain and drain hose fits snug into stand pipe. No air gap may be causing water to be siphoned out of machine or drain water being siphoned back in causing soiled garments. Moved drain hose to adjacent utility sink. If complaint continues return to replace ACU and pressure switch.
Near Rochester, NY 14609
Evan
Job Details: 11/28/2020
DISHWASHER WHIRLPOOL MDC4650AWB3 Customer stated that glass had broken inside unit and wanted glass removed. Removed glass and tested unit. Unit draining as it should. Unit tested good
Near Henrietta, NY 14467
Steve
Job Details: 11/27/2020
MICROWAVE MAYTAG MMV4206FZ0 "Sr# 7729368860 Customer states the vent light bulb is persistently blowing. Ordering socket and bulb. Customer states the unit is having door close errors when trying to start unit intermittently. Tested unit with glass of water in it many times and it always started as expected. Called tech line to document. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Near Marion, NY 14505
James
Job Details: 11/27/2020
FREEZER JENN AIR JBZFL18IGX00 Q1 n. Q2 n q3 n. Freezer at 80 degrees. Complaint of icemaker not functioning beforehand. First time inspecting this model. Customer had unit serviced prior and reported hearing arcing near kick panel. Tested fridge and freezer and individual components passed in diagnostics. Icemaker failed motor test. Reset power and freezer began cooling. Need power board for intermittent operation and icemaker. ; ordrng 1 W11234554 (icemaker) and 1 W11302062 (cntrl-elec)
Near Rochester, NY 14608
Tanner
Job Details: 11/27/2020
DRYER WHIRLPOOL WED5620HW1 Q1 no q2 no q3 noComplaint of no operation and poor drying. Turned unit on and unit immediately started a dry cycle on its own. Struggled to cancel. Unit has stuck key on start button causing customer to not be able to power on unit when it's reading the start key being down. Vent tested unit and unit tested poorly. Vent was too long and deep bend caused water to accumulate in vent. Trimmed vent. Ordering new UI.; ordrng 1 W11314470 (User Interface)
Near Rochester, NY 14612
James
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Q1 n. Q2 n. Q3 n. Door handles do not line up. Adjusted door handle studs and problem persists. Door studs stripped out of liner. Need door and nameplate. Left handles with customer. ; ordrng 1 LW11037733 (dor-fip) and 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate)
Near Rochester, NY 14612
James
Job Details: 11/27/2020
WASHER MAYTAG MVWX655DW1 "Since last visit, basket came loose in spin cycle and damaged all four sides of washer cabinet. Replaced parts and tested. Unit spins off balance and tub not sitting level. Control failed and didn't stop spin cycle while off balance. Inner basket broken. Outer tub cracked. Suspension worn. Unit unsafe to use, possibility to leak with cracked tub. 844-312-7158 Asuriontechline@asurion.com; rqstng P&A on 1 W10676680 (cabinet) and 1 W10752719 (basket) and 1 W11116592 (cntrl-elec) and 1 W11130362 (suspension) and 1 W11219115 (TUB) and 1 W11454734 (GEARCASE), dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W10721967 (CAM) from stock"
Near Rochester, NY 14611
Tanner
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 no q2 no q3 noComplaimt of Starts wash cycle but water never comes in. Following stored errors:F4E3 wash motor failureUnit does fill with water and soap dispenser pops open. Wash motor never turns on to circulate water. Needs new motor.; schdld next appmnt for 12/9 WED AM
Near Webster, NY 14580
Evan
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that units top rack is falling. Discovered that wheel has falling of adjuster. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER)
Near Brockport, NY 14420
David
Job Details: 11/27/2020
RANGE WHIRLPOOL WFE320M0ES2ORSE Ordering broken glass; ordrng 1 WPW10330077 (Glass)
Near Brockport, NY 14420
David
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Replaced drier, vacuumed and recharged system. Unit began cooling. ; ordrng 2 W10896709 (6 brass coupler)s, used 2 W10896689 (5/4 brass reducer), and 4 W11313694 (Alum-brass 1.8x5) from stock"
Near Hilton, NY 14468
David
Job Details: 11/27/2020
RANGE WHIRLPOOL WFG525S0HZ1 The oven was not lighting because of a cookie sheet grounding the ignitor. Pulled storage drawer out and the oven lit first try. Called the home owner to explain the issue and to recommend not stacking item in the storage drawer.
Near Rochester, NY 14617
Evan
Job Details: 11/27/2020
WASHER WHIRLPOOL WET4027HW0 Replacing outer tub due to original tub cracking from suspension rod bushing cracking. Completely disassembled unit. Installed new tub reassembled unit. Ran test cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/27/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replacing console due to unit failing to respond to commands. Replaced console. Tested unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 11/27/2020
OVEN KITCHENAID KEBS277DWH9 Customer stated that unit was producing noise while in use. Discovered that lower cooling fan is producing noise. Fan will need to be replaced. Customer is still considering repair. Collecting service call fee Labor $106.75 WPW10016550 (lower fan) $130.00S&H $15.00
Near Fairport, NY 14450
Evan
Job Details: 11/27/2020
WASHER MAYTAG MEDC465HW0 Replacing legs due to unit not sitting evenly and rattling during use. Replaced legs and tested unit. Could not replicate noise. Unit tested good.
Near Penfield, NY 14526
Evan
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Replacing wash motor and spray arm due to unit failing to run. Replaced all parts. Unit was currently uninstalled due to wait time for parts was not able to test machine
Near Webster, NY 14580
Evan
Job Details: 11/27/2020
WASHER WHIRLPOOL MVW7230HW0 Replacing control due to unit continually running drain pump. Replaced control and tested unit. Unit now responding to commands and has ceased running drain pump
Near Williamson, NY 14589
James
Job Details: 11/27/2020
DISHWASHER JENN AIR JDB9000CWS3 Q1 n. Q2 n. Q3 n. Unit not draining drain pump locked up and making burning smell replace drain pump and tested unit functions properly; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Farmington, NY 14425
Steve
Job Details: 11/27/2020
DRYER MAYTAG MED9600SQ0 Replaced idler and rear rollers for noisy operation. The dryer tested good. ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Marion, NY 14505
Steve
Job Details: 11/27/2020
REFRIGERATOR FRIGIDAIRE FGHF2344MP0 Replaced evaporator housing behind ice maker for leaking and defrost drain freezing. Informed customer if problem persists the insulation around drain tube that is inside cabinet is degrading and non repairable.
Near Newark, NY 14513
Steve
Job Details: 11/27/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced compressor and evaporator for not cooling. The refrigerator tested good. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
Near Rochester, NY 14626
David
Job Details: 11/27/2020
RANGE WHIRLPOOL MER6600FZ2 Unit displaying f1e1 error. Unit still functional. Checked terminal block and found loose connections on both L1 and L2 terminals. Tightened connections. If problem returns order control. W11092468Verbal signature
Near Williamson, NY 14589
James
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Q1 n. Q2 n. Q3 n. Unit frosting on rh side. Top right corner and bottom edge of door seal not contacting cabinet. Raised door and it seems to be sealing. Called tech line. They recommend sealing liner with silicone and if problem persists replace door. Sealed liner. Customer is to monitor.
Near Penfield, NY 14526
James
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced control and rh ff switch due to intermittent door open alarm and intermittent led lights. Customer is to monitor. If problem persists issue is most likely a broken wire in the harness.
Near Rochester, NY 14612
James
Job Details: 11/27/2020
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Replaced gaskets and tightened handle. One year warranty on gaskets and icemaker
Near Rochester, NY 14620
David
Job Details: 11/27/2020
DISHWASHER FRIGIDAIRE FFBD2406NB4A The customer is concerned with an odor from the dishwasher and poor cleaning. Drain hose was not hung properly. Raised drain hose and secured. Ran unit to check operation. Unit testing good. Recommending using a dishwasher cleaner like afresh to deal with odors.
Near Rochester, NY 14626
James
Job Details: 11/27/2020
WASHER MAYTAG MVWB766FW1 Replaced gearcase and calibrated. Ran drain and spin cycle successfully.
Near Rochester, NY 14612
James
Job Details: 11/27/2020
WASHER WHIRLPOOL MHW8630HW1 Replaced bellows and dispenser. Tested and found no leaks.
Near Rochester, NY 14618
David
Job Details: 11/27/2020
REFRIGERATOR MAYTAG MBF2258XEW1 S38253 for partInstalled drain tube kit to correct the ice build up on the freezer bottom. Removed ice from freezer and pan; used 1 W10619951 (Drain tube) from stock
Near Brighton, NY 14610
Tanner
Job Details: 11/27/2020
DRYER WHIRLPOOL WHD5090GW0 Q1 no q2 no q3 noComplaint of water leaking from unit and thumping. Note unit was not properly secured to washer which may have created additional noise. Once secured ran unit and unit sounded normal. Drain set up not properly installed causing leak. Drain hose ran from overflow tank to customer stand pipe. Proper set up is to run from drain pump to stand pipe. When drain pump turned on water was flowed into the cabinet of dryer. Drain line has been corrected and will drain straight into septic. Customer does not need to monitor dump tank as it is not in use. Verbal signature acknowledged
Near Webster, NY 14580
David
Job Details: 11/27/2020
REFRIGERATOR GE ZISW42EMB Was unable to service this unit because its an R12 system. Contacted GE technical support. They do not recommend converting this unit. The cooling unit seal will become damaged during service and is unavailable
Near Webster, NY 14580
Tanner
Job Details: 11/27/2020
DRYER WHIRLPOOL WGD75HEFW0 Q1 no q2 no q3 noComplaint of broken seal on door. Inspected and seal is ripped and falling out of track. Replaced door seal. Tested unit and unit tested good.
Near Canandaigua, NY 14424
Steve
Job Details: 11/27/2020
DISHWASHER MAYTAG MDB8949SBM2 Replaced ui for silver migration causing no operation. The dishwasher tests good
Near Rochester, NY 14606
David
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Unit was vibrating. Found unit sitting on its wheels pressed against the wall behind it. Moved the refrigerator out slightly and lowered feet. Adjusted feet until doors were even. Was unable to recreate the noise after. Customer to monitor.
Near Brockport, NY 14420
David
Job Details: 11/27/2020
REFRIGERATOR MAYTAG MSS25N4MKZ Replaced fan. Rechecked for full frost pattern. Unit is cooling well.
Near Brockport, NY 14420
David
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Replaced drier and vacuumed unit per Techline. Recharged. Unit began cooling. The refrigerant noise went away. Unit tested good. ; used 4 W11313694 (5/1.8 alum brass reducer), and 1 W10896689 (5/4 brass reducer) from stock"
Near Walworth, NY 14568
James
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW5000BW1 Replaced hub and gearcase. Calibrated and tested spin cycle. One year warranty on repair. Credit from previous repair towards cost of gearcase ; used 1 W10528947 (HUB) from stock
Near Marion, NY 14505
James
Job Details: 11/24/2020
FREEZER WHIRLPOOL EV160NZTQ02 Replaced fans and tested. Unit started cooling.
Near Rochester, NY 14609
James
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG320M0BW2 Replaced spark module and tested. Stove functions properly
Near Webster, NY 14580
James
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Door gaskets ordered the wrong color door gaskets were ripped so replaced with gray ones. Order correct door gaskets; ordrng 2 W11368721 (GASKET)s
Near Webster, NY 14580
Tanner
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHN0 Q1 no q2 no q3 noRepair covered under manufacturer warranty. Proof of purchase attached. Complaint of no drain. Confirmed 120VAC to drain pump. Pump does not run. Replaced drain pump. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Canandaigua, NY 14424
Steve
Job Details: 11/24/2020
DRYER MAYTAG MGD5500FW0 Replaced door hinge and caps for broken hinge and door sagging. The door tested good.
Near Fairport, NY 14450
James
Job Details: 11/24/2020
REFRIGERATOR GE PWE23KSDESS Q1 n. Q2 n. Q3 n. Intermittent noise coming from evaporator fan motor need evaporator fan parts at cost; ordrng 1 WR60X29099 (refrigerator fresh f)
Near Rochester, NY 14612
James
Job Details: 11/24/2020
DRYER MAYTAG MEDC465HW0 "Q1 n. Q2 n. Q3 n. Unit not drying in one cycle and moisture develops inside vent. Checked vent at outside and air was hot blowing out. Vent is brand new. Found exhaust temp of 170. Changed thermal cut off and retested on all temperatures. Heater is cycling properly. Customer is to monitor if problem persists replace motor. Left part with customer ; dspstn on spec-tagged invntry: 1 279838 ELEMENT , used 1 279816 (CUTOFF-THERMAL) from stock"
Near Penfield, NY 14526
James
Job Details: 11/24/2020
OVEN GE JSP57B0F1BB Q1 n. Q2 n. Q3 n. Switch ordered is the incorrect switch part is missed labeled in parts breakdown ordering correct switch; ordrng 1 WB24T10119 (switch infinite cont)
Near Walworth, NY 14568
James
Job Details: 11/24/2020
FREEZER WHIRLPOOL WRX986SIHZ01 Q1 n. Q2 n. Q3 n. Unit intermittently not defrosting. Some frost buildup on freezer evap cover. Ran defrost cycle in diagnostics. Switch defrost to timed cycle. Need control ; ordrng 1 W10843055 (cntrl-elec)
Near Walworth, NY 14568
Tanner
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW8640BW0 "Q1 no q2 no q3 noComplaint of unit leaking. Happened during clean washer cycle.Ran several diagnostic cycles checking internal water lines, valves, dispenser, Bellow gasket and venting and found no signs of water or leaks. After 5, cycles some moisture on inside of gasket however no leaks. If issue returns come back with Bellow gasket."
Near Webster, NY 14580
Tanner
Job Details: 11/24/2020
WASHER MAYTAG MHW5630HW0 Q1 no q2 no q3 noComplaint of no spin/drain except on quick wash. Following stored errors:F8E1 valve failure Tested both cold water valves and hot water valve and tested good. Ran drain and spin cycle and tested good. Inspected drain hose and found drain hose goes too deep into waste water system. Trimmed approximately 20 inches off drain hoses so inset into drain is less than 4.5 inches. Drain is not 39 inches up from unit due to unit being on stand. Advised customer if trimmed drain hose does not resolve issue that drain must be raised or unit come off pedastal. Current drain set up causing water to siphon out of machine. Verbal signature acknowledged.
Near Rochester, NY 14609
Evan
Job Details: 11/24/2020
WASHER AMANA NTW4516FW3 Customer stated that unit would not spin. Checked for error codes. Unit displaying for f8e1 for long fill. Discovered that drain hose was not hung properly causing issue. Repositioned hose and tested unit. Ran test cycle. Unit now spinning out as it should. Unit tested good
Near Farmington, NY 14425
Steve
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced both fresh food section door gaskets for ripped gaskets and magnets falling out preventing good seal.
Near Walworth, NY 14568
Tanner
Job Details: 11/24/2020
WASHER MAYTAG MVW7232HW0 Q1 no q2 no q3 noComplaint of noise during agitation and not enough water during wash. Following stored errors:NoneRan autodiagnostics cycle and completed without issue. Customer provided video of issue. Removed rotor and inspected slider. Was able to reproduce complaint by wiggling slider. Slider should fit tighter to drive shaft so it does not vibrate when in use. ; ordrng 1 W10734521 (Slider)
Near Rochester, NY 14609
Evan
Job Details: 11/24/2020
DRYER MAYTAG MEDX500XW0 Customer stated that unit was producing squealing noise. Discovered that idler pulley was seized causing issue. Replaced idler pulley and tested unit. Unit tested good. No service call fee collected due to call back for washer in home. ; used 1 279640 (PULLEY-IDLER) from stock
Near Rochester, NY 14609
Tanner
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Q1 no q2 no q3 noComplaint of leak. Unit is leaking out of bottom of door. Unit is tidal waving. Ordering spray arms.; ordrng 1 W10671930 (Feed tube) and 1 W10448616 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)
Near Rochester, NY 14612
David
Job Details: 11/24/2020
OVEN DOUBLE KITCHENAID KEBS279BSS00 Replaced oven control due to lower oven not preheating properly tested ovens. Customer to monitor
Near Rochester, NY 14623
Tanner
Job Details: 11/24/2020
WASHER WHIRLPOOL MVWC465HW2 Q1 no q2 no q3 noReplaced gearcase and splutch kit. Calibrated unit. Tested via autodiagnostics and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Rochester, NY 14618
Evan
Job Details: 11/24/2020
RANGE WHIRLPOOL GFG471LVS0 Customer stated that unit is failing to operate warming drawer. Element is not receiving power. Control is causing issue. Ordering control ; ordrng 1 WPW10157245 (CONTROL )
Near Rochester, NY 14606
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Customer concerned with ice melting in the bin. The freezer is at -2. When the ice maker cycled most the the water leaked through the mold. Turned water valveAdjustment screw one turn clockwise( maximum adjustment) water still leaked when retested. The ice maker will need to be replaced as an assembly. Ordering the ice maker. The water line to the unit is stainless steel and is causing an off tase and odor. Recommending that they have an installer or plumber remove the water line and replace it with a cooler line to help with taste. ; ordrng 1 W10884390 (Ice maker)
Near Victor, NY 14564
Steve
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 No fan noise on arrival. Inspected the freezer evap fan and it looked good with no ice build up under it. All the led lights are out. Power going to led driver but not out to lights. Ordering led driver. ; ordrng 1 WPW10306786 (LED DRIVER)
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/24/2020
REFRIGERATOR JENN AIR JFC2089BEM01 Replaced right fresh food section door gasket for ripped gasket and magnet falling out.
Near Rochester, NY 14612
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper has developed a chattering noise. Ordering damper. ; ordrng 1 WPW10594330 (Damper)
Near Pittsford, NY 14534
Evan
Job Details: 11/24/2020
OVEN WHIRLPOOL WEE750H0HZ1 Customer stated that oven was stuck in demo mode. Customer was attempting to set clock and unit went into demo mode. Removed unit from demo mode and tested all functions. Unit now functioning as it should. Explained to customer how to remove unit from demo mode if issue was to happen again. Unit tested good otherwise
Near Spencerport, NY 14559
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer was concerned with ice clumping at the bottom of the bin and how long the unit runs for. Checked freezer temp. The freezer was at 2.5 degrees at its warmest setting. Found ice build up under the ice bin. Reseated ice bin and adjusted door for a better seal. Customer to monitor.
Near East Rochester, NY 14445
Evan
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Customer stated that unit was not cleaning. Checked for error codes. No codes present. Ran diagnostic cycle and immediately heard noise inside tub. Discovered that spray arm was making contact with filter housing. Removed filter housing and inspected. Reinstalled housing and tested unit. Unit now washing as it should. Unit tested good
Near Rochester, NY 14625
David
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Used inverter from compressor kit. The compressor started and continued to run. The freezer compartment began cooling. Waited to verify 3 way valve. Unit is testing good. ; dspstn on spec-tagged invntry: 1 GAUGES-OILLESS GAUGES-OILLESS and 1 W11025999 COMPRESSOR
Near Pittsford, NY 14534
Evan
Job Details: 11/24/2020
RANGE WHIRLPOOL KFED500ESS03 Customer stated that unit was failing to operate burner on medium setting. Upon inspection discovered this was correct unit would not function on medium setting for single double or triple burner options. Replaced switch and tested unit. Unit tested good
Near Hamlin, NY 14464
David
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE515S0EW0 The customer is concerned with the self clean feature. The customer had some items in a ceramic container and a wooden knife holder on the cooktop and they were damaged. The knob Obote the vent and the console are slightly discolored as well. The customer has not tried to remove the discoloration. Explained to them that items should be removed from the cooktop when using the oven because it vents heat from the left side of the console. Documented the issue with Techline SR7729353402The oven door hinge on the left hand side was not inserted all the way into its catch causing the door to stay open slightly. Reseated hinge. Door shuts properly after adjustment. ; dspstn on spec-tagged invntry: 1 WP3149404 SWITCH- SM BURNER
Near Scottsville, NY 14546
Steve
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found the door was hinge Bound and popping back open. Adjusted both top and bottom hinges and the door is closing properly now. Left preordered part with customer.
Near Rochester, NY 14623
Tanner
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Q1 no q2 no q3 noReplaced dispenser and gasket. Unit still leaking through bottom of door. Called tech line and was advised to replace manifold sprayer and if that does not work inner door.SR7729354605; ordrng 1 W10858104 (Manifold tall zone) and 1 W10860142 (Inner door)
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVB02 Replaced ice maker for open motor.
Near Henrietta, NY 14467
Steve
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WMH53521HZ5 "Found the light socket blew and took the bulb and control with it. Ordering control and socket. ; ordrng 1 W10210871 (holder,lamp) and 1 W11467778 (CONTROL ), dspstn on spec-tagged invntry: 1 8206232A BULB"
Near Macedon, NY 14502
Evan
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL KMHC319ESS4 Customer stating that unit is failing to heat properly. Discovered that control is causing issue due to relay for magnetron failing to open during cycle. Ordering control ; ordrng 1 W11413135 (CONTROL )
Near Rochester, NY 14623
Steve
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Ordering heat probe for persistent plugged drain. ; ordrng 1 819043 (heat-probe)
Near Ontario, NY 14519
James
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Q1 n. Q2 n. Q3 n. Unit only runs if door is open. Tested switch. Control shorted. Replaced jazz board and verified unit is running ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Webster, NY 14580
James
Job Details: 11/20/2020
FREEZER WHIRLPOOL WRF757SDHZ00 "Called customer, they said icemaker still not functioning. Need control and icemaker. Customer contacting whirlpool about replacing unit. If we proceed with repair order parts. W11224256 controlW11294907 icemaker"
Near Webster, NY 14580
James
Job Details: 11/20/2020
WASHER WHIRLPOOL MHW8630HW1 Replaced dispenser assembly and tested. Found a slow leak from cold water hose. Tightened hose and ran quick wash cycle. Found no leaks.
Near Webster, NY 14580
James
Job Details: 11/20/2020
DRYER WHIRLPOOL MGD6630HW1 Replaced drum and ran dryer for about five minutes. Unit functions properly.
Near Penfield, NY 14526
James
Job Details: 11/20/2020
RANGE MAYTAG MGS8800FZ0 Q1 n. Q2 n. Q3 n. Replaced control and tested. Unit functions properly. One year warranty on repair.
Near Rochester, NY 14621
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL MHW5630HW0 Replacing control due to unit not spinning out properly. Replaced control and tested unit. Unit is spinning as it should. Unit tested good
Near Rochester, NY 14626
James
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Replaced pump and tested
Near Rochester, NY 14626
James
Job Details: 11/20/2020
RANGE WHIRLPOOL WOS51ES4EB00 Q1 n. Q2 n. Q3 n. Unit not heating. 238v to control. Installed thermostat and tested. Unit functions properly. Not charging labor. Did not quote prior to repair.
Near Rochester, NY 14612
Evan
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Upon arrival to home unboxed doors for inspection. Inspected refrigerator and freezer doors. Refrigerator door has very small mark on top of door where hinge attaches. Freezer door is does not have any blemishes technician can see. Customer inspected doors with flashlight stating that doors still have very fine scratches. Customer does not want bed doors installed or ordered.
Near Spencerport, NY 14559
Tanner
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW4816FW2 Q1 no q2 no q3 noComplaint of no agitation. Following Stored errors?:F8E1 long fill. Tested hot and cold water valves and tested good. Inspected drain loop and found drain loop on ground draining into sump. Elevated drain to utility sink. Advised customer drain must be elevated or ! machine will shut off due to leak condition.
Near Rochester, NY 14618
Tanner
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW4850HW1 Q1 no q2 no q3 noComplaint of unit banging and walking during spin. No stored errors. Confirmed feet are level. Ran autodiagnostics test and completed without issue. Demonstrated load balancing using towels. When testing high spin while empty and with perfectly balanced load unit performed properly. When spinning one towel pressed into on side of machine was able to reproduce customer complaint. educated customer on load balancing and wash cycle selection.
Near Henrietta, NY 14467
Tanner
Job Details: 11/20/2020
DRYER WHIRLPOOL GGW9250PW3 "Q1 no q2 no q3Repaired with dryer repair kit. Covered under ATEC warranty.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 1 4392067 (Repair kit) from stock"
Near Scottsville, NY 14546
Steve
Job Details: 11/20/2020
DISHWASHER KITCHENAID KUDS30IXSS4 S23010 replaced upper rack rails for falling rack. The dishwasher tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Scottsville, NY 14546
Tanner
Job Details: 11/20/2020
DISHWASHER KITCHENAID KUDC03IVBL3 Q1 no q2 no q3 noComplaint of intermittent troubles with panel. Can't start a wash. Powered up unit and no matter what button pressed the heavy wash led came on. Stuck key on that button. While disassemble unit found the door handle had broken causing door to also read open. This would stop the machine from starting a wash. Manually overrode panel with old UI and was able to start a wash. Unit functional with broken handle removed. Customer will use while actuating switch with hand. Leaving quote for UI in case stuck key issue persists.
Near Spencerport, NY 14559
David
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit is siphoning the water out of the tub while running because the drain is installed into a pipe behind the unit and then down through the floor. The drain hose needs toBe installed per the installation instructions in order to remedy this issue. Referred customer back to installers. Checked operation of the dishwasher and it is running as it should.Verbal signature
Near Irondequoit, NY 14609
David
Job Details: 11/20/2020
WASHER MAYTAG MVWB766FW1 Replaced gear case due to rattling noises. Unit tested good
Near Penfield, NY 14526
David
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Checked refrigerator for an intermittent popping noise. Tested all of the loads in diagnostics. Was not able to recreate the noise while I was there. Found slight frostBuild up on freezer drawers. Likely from an air infiltration even that is no longer taking place. Unit is testing good. Requested that the customer record the noise if possible to forward to our office.
Near Pittsford, NY 14534
Steve
Job Details: 11/20/2020
DISHWASHER KITCHENAID KUDS30IXBT2 Replaced dispenser for over sudsing. The dispenser worked as expected.
Near Webster, NY 14580
James
Job Details: 11/20/2020
DISHWASHER KITCHENAID KDTE104ESS1 "7-2 error. Unit not allowing cycles to be selected after repair. Done led not turning on after cycle. Customer reset breaker and unit turned on again. Need control and panel. Parts under warranty. ; ordrng 1 W10854225 (cntrl-elec) and 1 W10903576 (panel-cntl), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Victor, NY 14564
Steve
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL KFIS25XVMS2 Replaced compressor the manufacturer supplied for seized compressor. The refrigerator tests good
Near Mendon, NY 14506
Steve
Job Details: 11/20/2020
RANGE JENN AIR SEG196 Cleaned the burner and opened up the hole on burner to let gas flow in. All the burners are now working. The fan switch is broken and just taped to cover with one wire unplugged. The range needs the switch replaced but is discontinued. Y704221 is the part number.
Near Rochester, NY 14626
James
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Unit gives different temps in fresh food section depending on where the food is located. Ff set to 33. Center rack was 39 degrees. Tested thermistor from control: 8000 ohms at 2.2v. Turned on fan in diagnostics and it did not turn on. Tried several times and fan eventually turned on. Called tech line SR 7729329092; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)
Near Victor, NY 14564
Steve
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Found the dishwasher is sticking out and fasteners will not contact anything to fasten in place. Pull unit out and repositioned. Noise from the door is gone. Recommended customer have installer fasten machine so it does not move when opening and closing the door.
Near Rochester, NY 14625
David
Job Details: 11/20/2020
OVEN KITCHENAID KSEG700ESS2 Replaced control due to intermittent operation. Calibrated oven for customer.
Near Hemlock, NY 14466
Steve
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced ice maker for sporadically making ice. Replaced both door gaskets for torn gaskets. Replaced harness for broken power cord.