Near Ontario, NY 14519
James
Job Details: 02/26/2021
DRYER WHIRLPOOL WED6600VW0 Q1 n. Q2 n. Q3 n. Replaced control and belt. Tested dryer and it functions properly.
Near Irondequoit, NY 14622
Tanner
Job Details: 02/26/2021
DRYER MAYTAG MGDB725BW Q1 no Q2 no Q3 noComplaint of door not closing properly. Inspected and found catch had broken. This door assembly comes with two catches for easy left/right close assembly. Swapped door catches. Tested unit and unit tested good. Vent tested unit and unit tested good.
Near Brockport, NY 14420
Tanner
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW4616FW2 Q1 no Q2 no Q3 noComplaint of banging during spin. Customer putting much effort into load balancing and saturation. Still bangs. Following stored errors: none. Hand tested suspension and unit tested good. Ran autodiagnostic cycle and completed without issue. Reviewed use and care with customer to ensure proper load balancing and wash option selection. Unit working as designed.
Near Pittsford, NY 14534
Tanner
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of poor drain. Water stuck in gasket.Cleaned sump and drain holes on gasket. Tested unit via autodiagnostic and unit tested good.
Near Honeoye Falls, NY 14472
Dave
Job Details: 02/26/2021
WASHER MAYTAG MVWC6ESWW1 "Replaced lid switch . Tested unit , tested good ."
Near Rochester, NY 14624
David
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL MFF2558VEW2 Replaced ice maker. Unit cycled and filled. Customer to monitor after 24 hours.
Near Honeoye Falls, NY 14472
Dave
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Ice cubes are bridging and jamming ice maker . Leveled unit . Customer spoke about freezer in the top left . . Adjusted the freezer temp to 2 degrees to help with freezing . Customer will monitor.
Near Macedon, NY 14502
David
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced evaporator and repaired suction line due to low charge. Unit held a vacuum at 250 microns for ten minutes. Recharged unit. Unit began cooling. Customer to monitor
Near Rochester, NY 14611
Evan
Job Details: 02/26/2021
OVEN WHIRLPOOL AGR6603SFS3 Customer stated that unit would not light. Checked for error codes. No codes present. Tested unit. Could hear unit sparking but never lighting. Inspected wiring harness at spark module and at ignitor. Discovered that harness was pinched between frame of machine and outer wall of oven. This was causing the issue with ignitor. Straightened harness and tested unit multiple times. Unit now lighting as it should. Unit tested good ; dspstn on spec-tagged invntry: 2 WP9758079 IGNTR-OVEN
Near Fairport, NY 14450
David
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Sr7730109964. Found unit not cooling tapped dryer and low side to take pressure readings while running and test four. Low side at -10 high side at 70.Remove die dryer pressurize system at 135 pounds with nitrogen. Expose both evaporators and all tubing in the machine compartment soaked with bubble solution to leak check. Saw a pressure drop of about 5 pounds in 20 minutes but did not findBubbling on either evaporator or any of the tubing. Documented findings with Techline they are setting product up for review. Unit whirlpool contact customer. Install dye dryer and recharged unit; dspstn on spec-tagged invntry: 1 WPW10608485 EVAP , used 1 wpw10143759 (Drier uv), 1 W10895748 (7x6), and 1 W10895757 (6x5) from stock"
Near Fairport, NY 14450
Dave
Job Details: 02/26/2021
DISHWASHER GE GHDA485N00CS Dishwasher isnt leaking but the disposal is . Customer needs new disposal.
Near Fairport, NY 14450
Evan
Job Details: 02/26/2021
RANGE MAYTAG MER8800FZ2 Customer stating that unit is failing to maintain consistent temps inside oven cavity while baking. Checked for error codes. No codes present. Ran test bake cycle to 350 and observed temps with thermocouple inside oven cavity. Unit is maintaining 10 degrees lower than desired temperature. Calibrated oven up 10 degrees and ran preheat again. Unit now maintaining consistent temperatures compared to what is selected. Unit tested good
Near Webster, NY 14580
James
Job Details: 02/26/2021
WASHER MAYTAG MHW8000AG0 Q1 n. Q2 n. Q3 n. Unit intermittent to give f9e1. Tested diagnostics and got over suds fault. Cleared pressure hose and tested three times. Error did not reappear. Customer is to monitor if problem persists order pump. WPW10515401
Near Fairport, NY 14450
Dave
Job Details: 02/26/2021
RANGE AMANA AER6303MFW2 Replaced control for error . Tested unit . Tested good .
Near Williamson, NY 14589
James
Job Details: 02/26/2021
DISHWASHER MAYTAG MDB5130AWW Q1 n. Q2 n. Q3 n. Unit not starting cycle. Ran heavy wash cycle. Unit started working on its own. Customer is to monitor if problem persists replaceWP99002823
Near Rochester, NY 14626
Tanner
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT730PAHV0 Q1 no Q2 no Q3 noComplaint of unit leaking from underneath. Ran unit and unit leaks from wash motor connecting to sump. This gasket is not serviceable. Needs motor sump assembly. Quoted for repair. Ordering motor sump.; ordrng 1 W11085683 (Motor Sump Assembly)
Near Webster, NY 14580
Evan
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW2 Customer is stating that lid Lock was cracked. Discovered that lock housing was cracked lock was functioning but plastic itself was cracked. Replaced lid lock. Tested unit. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11307244 LATCH
Near Brockport, NY 14420
Tanner
Job Details: 02/26/2021
DISHWASHER MAYTAG MDB8959SKZ0 Q1 no Q2 no Q3 noComplaint of no drain. F9E1 error. Measured 26.1 Ohms resistance in drain pump. This is below an acceptable reading. Measured 122.3 VAC from ACU when drain is requested. Needs new drain pump.; ordrng 1 W11412291 (Drain motor)
Near Webster, NY 14580
Evan
Job Details: 02/26/2021
WASHER MAYTAG MVWB766FW0 Replacing agitator due to original agitator teeth stripping out causing poor agitation. Replaced agitator. Tested unit. Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDTM404EWH3 F9E4 error code for lower spray arm . Water not spray and full force . Used clear door and watched water . Called techline SR 7730109592 .unit has 120 volts going to pump . Unit needs new sump W10861526 . Customer is going to call customer service.
Near Churchville, NY 14428
Tanner
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDF520PADB7 "Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heat error. Ran autodiagnostic and motor runs properly. Spray arms not spinning well due to being clogged with debris.Coating on lower and upper rack has worn off causing metal to rust and leave residue in machine. Ordering lower rack and spray arms.; rqstng P&A on 1 WPW10317197 (Upper arm) and 1 WPW10319027 (Lower arm) and 1 W10161215 (Lower rack) and 1 W10909088 (Upper rack), states that autho needed"
Near Pittsford, NY 14534
Tanner
Job Details: 02/26/2021
WASHER MAYTAG MVWB765FW4 Q1 n o Q2 no Q3 noComplaint of clunk noise. Following stored errorsF0E4 spin limited by water temperatureF2E1 stuck key.Checked water supply connections and water supply was reversed. Corrected water supply.Customer provided video of issue. Sounds like slider chattering on gearcase. Inspected under unit found gearcase oil on rotor and slider. Slider does not fit snug onto gearcase. Ordering gearcase and slider.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)
Near Rochester, NY 14624
David
Job Details: 02/26/2021
FREEZER WHIRLPOOL WRS325SDHZ01 Found unit not cooling. Customer had recently had an issue with the Home wiring specifically with the circuit the fridge is on. Cycled power to the fridge compressor turned on but was not running the fans. Found an open wine into the condenser fan and an open winding to the evaporator fan voltage to the evaporator fan was inconsistent from control ordering both fans and control; ordrng 1 W11449482 (Control) and 1 W10854034 (Condenser fan) and 1 WP2315549 (Evaporator fan)
Near Rochester, NY 14612
James
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Q1 n. Q2 n. Q3 n. Upper wheels broken off from rack. Replaced rack adjusters and tested. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Rochester, NY 14626
James
Job Details: 02/26/2021
WASHER MAYTAG MVWC400XW3 Q1 n. Q2 n. Q3 n. Unit not spinning fully. Motor unable to reach target rpm error. Motor hums loudly in spin. Replaced capacitor with used one to test motor. Unit still not spinning. Need motor. WPW10363173 nla
Near Rochester, NY 14616
James
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 "Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Ran spin and agitation in diagnostics. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10721967 (CAM) from stock"
Near Rochester, NY 14604
Evan
Job Details: 02/26/2021
RANGE WHIRLPOOL WFE515S0JS0 Customer stating that unit is failing to have broiler reach correct temperature. Upon inspection checked for error codes. No codes present. Ran broil cycle at 500 degrees to confirm function. Unit heated up to temp as it should. Confirmed temp with thermocoupler inside oven cavity. Confirmed incoming voltage was correct. Customer is unsure if unit is in warranty or not. Spoke with Victoria about obtaining proof of purchase. Will need proof of purchase for warranty. If no proof is provided customer will need to pay service call fee. Explained this too customer. Waiting to receive POP. Service fee is $93.50 plus tax ; O-emld tckt
Near Rochester, NY 14609
Evan
Job Details: 02/26/2021
WASHER WHIRLPOOL MVWB766FW1 Replacing gear case due to unit failing to spin out. Replaced gear case. Tested unit. Calibrated unit. Unit tested good
Near Rochester, NY 14623
Dave
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRFF507ESS00 Fresh food evap was frosted over . Defrosted unit and found the defrost thermistor was not in the correct location. Moved thermistor to the correct location and foil taped and zipped tied it . Changed defrost to basic from adaptive. All door gaskets are sealing. Ran test four was good . Thermistor tested good in diagnostics. If problem persists order WPW10277799 .Thermistor harness and UI W11089931. Unit tested good
Near Rush, NY 14543
Dave
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Replaced the freezer door switch . Unit tested good .
Near Geneseo, NY 14454
Dave
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW6620HC0 Replaced the dispenser for leaking. Tested unit . Tested good
Near Rochester, NY 14619
Tanner
Job Details: 02/26/2021
DRYER MAYTAG MEDC215EW1 "Q1 no Q2 no Q3 noComplaint of no start. Inspected door switch and switch is broken. Ordering new door switch.; ordrng 1 WPW10569603 (Door switch), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"
Near Pittsford, NY 14534
Dave
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDTM604KPS0 Lower spray blade as fallen off of the manifold . Ordering manifold . Rinse aid door fell off and melted ordering. Dispenser . ; ordrng 1 W11174340 (Upper spray arm) and 1 W11412300 (dispenser)
Near Rochester, NY 14612
David
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM Found unit cooling customer concerned with The unit shutting off intermittently. When this occurs lights do not work and the door open light is illuminated on the UI. Unit then returns to normal operation after a short time. Was unable to re-create as well in the home. Ordering controls; ordrng 1 WPW10624574 (Powersupply) and 1 W10804160 (Control) and 1 WPW10675033 (Control) and 1 W10804160 (Led driver) and 1 W11387384 (uI) and 1 WPW10677119 (Deli control)
Near Webster, NY 14580
James
Job Details: 02/26/2021
REFRIGERATOR MAYTAG MFF2558DEE00 Q1 n. Q2 n. Q3 n. Unit not cooling below 30. Door clicking when opening. Sealed system leak. Need evap and door cams. ; ordrng 1 W11256565 (Evap) and 1 Sh15 and 2 WP67003638 (Closer)s and 1 WPW10143759 (Drier)
Near Rochester, NY 14612
James
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not dispensing ice. Replaced icemaker. Found wires broken in lower hinge going to icemaker. Need door. ; rqstng P&A on 1 LW11038917 (Door)
Near Rochester, NY 14626
James
Job Details: 02/26/2021
RANGE WHIRLPOOL WFC310S0EW0 Q1 n. Q2 n. Q3 n. Rf element loose in receptacle and not attached to base. Need element. ; rqstng P&A on 1 WPW10259868 (Coil)
Near Churchville, NY 14428
Tanner
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDF520PADB7 "Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heat error. Ran autodiagnostic and motor runs properly. Spray arms not spinning well due to being clogged with debris.Coating on lower and upper rack has worn off causing metal to rust and leave residue in machine. Ordering lower rack and spray arms.; rqstng P&A on 1 WPW10317197 (Upper arm) and 1 WPW10319027 (Lower arm) and 1 W10161215 (Lower rack) and 1 W10909088 (Upper rack), states that autho needed"
Near West Henrietta, NY 14586
Steve
Job Details: 02/25/2021
RANGE WHIRLPOOL WFE770H0FZ2 L1-38179731948Replaced cooktop for thermal crack under front left burner. During installation the left side was scratched. Ordering touch up paint for mail out only. ; ordrng 1 72032 (touchup MAIL OUT ONLY)
Near Fairport, NY 14450
James
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Q1 n. Q2 n. Q3 n. Unit not cooling below 50 degrees. Compressor was off upon arrival. Ran test 4 and compressor powered on. Replaced main control and compressor turned on on its own. No frost pattern after 20 minutes. Condenser is cold. Sealed system leak. Not charging for control due to misdiagnosis. Sealed system under warranty. ; ordrng 1 W11116006 (Evap), used 1 WPW10143759 (Drier) from stock"
Near Webster, NY 14580
James
Job Details: 02/25/2021
DRYER WHIRLPOOL WED49STBW1 "Q1 n. Q2 n. Q3 n. Unit does not have long enough vent to clean behind without vent falling off. Need flex vent, clamp, and 90 deg elbow. ; ordrng 1 Pipe and 1 90deg, rqstng P&A on 1 Clamp4in (Jm order), used 1 Sh15 from stock"
Near Clifton Springs, NY 14432
Dave
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW7120HW0 After washing clothes . Console becomes unresponsive . ordering console W11413339; ordrng 1 W11413339 (Console)
Near Rochester, NY 14608
Evan
Job Details: 02/25/2021
RANGE WHIRLPOOL WFG505M0BS3 Customer stated cooktop was not installed correctly. Discovered that cooktop was not mounted properly causing burners not to operate. Adjusted cooktop and reinstalled properly. Tested burners. Unit tested good
Near Brighton, NY 14610
Steve
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL GU940SCGB3 Replaced door switch for failing switches and not starting.
Near Rochester, NY 14618
Tanner
Job Details: 02/25/2021
DRYER KENMORE 110.784227 "Q1 no Q2 no Q3 noComplaint of no heat. Tested continuity of thermal fuse tested good. Igniter tested good. No continuity through radiant sensor. Replaced radiant sensor. Unit tested good. Lubricated roller supports. Cleaned dryer cabinet.; dspstn on spec-tagged invntry: 1 279834 COIL KIT 1 WP3392519 FUSE-THERMAL , and 1 WP338906 SENSOR"
Near Rochester, NY 14609
Tanner
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4855HW2 Q1 no Q2 no Q3 noComplaint of noise during fill and unit not rinsing thoroughly. Ran auto diagnostic and pipes are water hammering. Reccomended customer have plumber install dampers to reduce noise. Cycle completed without issue. No stored errors. Unit working as designed. Reviewed use and care with customer.
Near Brockport, NY 14420
Tanner
Job Details: 02/25/2021
WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 noNew door damaged out of box. Reorder door.; ordrng 1 W11259006 (Lid)
Near Sodus Point, NY 14555
James
Job Details: 02/25/2021
50#IM 15' FS KITCHENAID KUIX335HPS00 Q1 n. Q2 n. Q3 n. Unit makes humming noise and doesn't do anything. Found valve is humming. Verified water pressure to valve. Need water valve. ; ordrng 1 W10897719 (Valve)
Near Rochester, NY 14620
Steve
Job Details: 02/25/2021
WASHER MAYTAG MVWX550XW1 Found a wire in capacitor coil that was worn causing no spin. Repaired wire and the washer is now spinning.
Near Rochester, NY 14610
Steve
Job Details: 02/25/2021
RANGE JENN AIR D156B Replaced door gasket for torn gasket.
Near Palmyra, NY 14522
Dave
Job Details: 02/25/2021
RANGE WHIRLPOOL MERH752BAQ "Replaced left rear heating element. Tested unit , tested good"
Near Rochester, NY 14624
David
Job Details: 02/25/2021
REFRIGERATOR MAYTAG MRT118FFFH04 Found unit short cycling on the compressor start device. Replaced with spare stock. The compressor started and the unit began to cool. Unit was unplugged when arrived customer is to monitor for 48 hours. ; schdld next appmnt for 3/9 TUE !
Near Rochester, NY 14607
Dave
Job Details: 02/25/2021
WASHER WHIRLPOOL n/a Test test test . Tested SD mobile
Near Sodus Point, NY 14555
James
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Q1 n. Q2 n. Q3 n. Nameplate is crooked. Door handles are stainless not black stainless. Adjusted name plate. Left part. Need handles; ordrng 2 W11125624 (Handle)s and 1 W11199708 (Handle)
Near Rochester, NY 14610
Steve
Job Details: 02/25/2021
REFRIGERATOR AMANA BBI20TW Replaced foot on right front foot for stripped foot.
Near Hilton, NY 14468
David
Job Details: 02/25/2021
DRYER MAYTAG MGD7230HW0 Unit was not drying because the gas valve coils would not open the gas valve. Replaced valve coils unit tested good; used 1 279834 (Coil) from stock
Near Webster, NY 14580
James
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit ran a normal cycle for 4 hours. No error codes. Recalibrated control. Need control. ; O-emld tckt
Near Lyons, NY 14489
Dave
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW1 Replaced capacitor and calibrated unit . Ran auto diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR
Near Spencerport, NY 14559
David
Job Details: 02/25/2021
RANGE KITCHENAID KFEG500EBS3 Customer is concerned with the surface elements cycling on and off when cooking on high. This is normal operation referred customer to use and care guide.
Near Rochester, NY 14615
David
Job Details: 02/25/2021
WASHER MAYTAG MVWB765FW4 The transmission is running on the drum seal causing a noise. Ordering gear case. ; ordrng 1 W11393685 (Gearcase)
Near Rochester, NY 14624
Tanner
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 noComplaint of large loads comimg out wet. Following stored errors:F0E2 overseesF7E7 motor unable to reach target rpmRan auto diagnostic and completed without issue. After probing for more informatiom customer not using correct wash cycles for desired result. Customer washing 10 towels on towels load. Referred customer to power wash for higher spin speed. Advised smaller loads that do not exceed 50% volume of wash basket.
Near Williamson, NY 14589
James
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW3 Q1 n. Q2 n. Q3 n. Replaced gearcase and leveled washer. Ran calibration and spin in diagnostics. Unit no longer shaking excessively in spin.
Near Lyons, NY 14489
Dave
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 F8E1 long fill error. F9E1 long drain . Found debris in the drain pump . Removed debris unit is now draining as expected. . Drain hose is a little to long and needs to be fixed . Gave tips on how to fix that . Calibrated unit and ran auto diagnostics unit tested good
Near Geneva, NY 14456
Dave
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL MFF2258FEZ03 Ice maker is not cycling . Tested voltage has 120 volts . Replaced ice maker . Ice maker cycled and filled . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Pittsford, NY 14534
Tanner
Job Details: 02/25/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Q1 no Q2 no Q3 noComplaimt of upper rack not closing properly. Left hand track has failed causing adjuster to fail. Using S22916 to cover failed tracks. Customer to pay for new adjusters and labor to replace adjusters.; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10195840 (Positioned) and 1 WPW10340542 (Manifold), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Near Webster, NY 14580
James
Job Details: 02/25/2021
WASHER MAYTAG MHW5630HW0 Q1 n. Q2 n. Q3 n. Unit leaking and shaking across floor. Found dispenser leaking. Bellows started to wear from spin. Need control for spin. Bellows and dispenser. ; ordrng 1 W11322901 (Control) and 1 W11314648 (Bellow) and 1 W11465533 (Dispenser)
Near Spencerport, NY 14559
David
Job Details: 02/25/2021
MICROWAVE KITCHENAID KCMS1555SSS Door was stuck shut because the opening latch had a broken pin. Repaired pin door tested ok.
Near Webster, NY 14580
James
Job Details: 02/25/2021
DRYER MAYTAG MED5630HW1 Q1 n. Q2 n. Q3 n. Unit scraping on drum during use. Found the side panel touches drum. Loosened cabinet screws and retightened and unit no longer scraping.
Near Rochester, NY 14617
Evan
Job Details: 02/25/2021
OVEN MAYTAG MGR8880AB1 Customer stating that oven would not light intermittently. Upon inspection discovered that customer was using oven mat floor liner in order to protect floor of oven. The mat itself is blocking the vent holes for fresh oxygen to reach burner bar/igniter. Advised customer to trim Matt so that it is not blocking holes. Inspected igniter and confirmed igniter was lighting consistently. If issue is still present order ignitor. WPW10324262 -Ignitor
Near Canandaigua, NY 14424
Steve
Job Details: 02/25/2021
WASHER MAYTAG MVW7230HW0 Found lid locking but not registering with control that it’s locked. Then it would not unlock. Ordering control and lock; ordrng 1 W11394572 (LID LOCK ) and 1 W11419171 (CONTROL)
Near West Henrietta, NY 14586
Tanner
Job Details: 02/25/2021
WASHER WHIRLPOOL MHW8630HC0 Q1 no Q2 no Q3 IComplaint of no detergent being dosd during wash. Detergent level never goes down. Ran diagnostic test and detergent pump does spin but is not drawing any detergent. Swapped detergent hose connections at dispenser. Tested unit and unit tested good.
Near Walworth, NY 14568
Evan
Job Details: 02/25/2021
WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is having trouble draining and also showing a low flow error code. Codes stored are F9e1 and f8e1. Tested drain pump. Can hear pump impeller trying to run but failing. Also discovered cold water rinse valve solenoid is filling slowly. Ordering pump and valve ; ordrng 1 W11316256 (WATER VALVE ) and 1 W11458345 (DRAIN PUMP )
Near Webster, NY 14580
James
Job Details: 02/25/2021
RANGE JENN AIR JER8885RAS1 "Q1 n. Q2 n. Q3 n. Unit not heating on bake or broil. Warming drawer and top functioning. Need control. ; rqstng P&A on 1 WP8507P331-60 (Control quoted), ordrng 1 Sh15"
Near Rochester, NY 14622
Evan
Job Details: 02/25/2021
COOKTOP WHIRLPOOL KICU509XSS Replacing module due to unit flashing f47 error code for open fuse on right side of module causing burner not to operate. Replaced module. Tested burner. Unit tested good
Near Irondequoit, NY 14617
David
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL W11249158 Replaced sump due to unit not washing. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Rochester, NY 14617
David
Job Details: 02/25/2021
RANGE KITCHENAID KFGG500ESS0 Replaced weak oven door hinges and bezels.
Near Fairport, NY 14450
Evan
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB7749SBM0 Customer stating that unit is failing to clean properly. Discovered that dispenser was failing to open and release soap into cycle. Also discovered that door gasket is worn and will need to be replaced. Ordering parts ; ordrng 1 W11032769 (DISPENSER ) and 1 W11177741 (GASKET ) and 1 WPW10401481 (HANDLE POCKET ) and 2 WPW10508950 (RACK STOP )s
Near Rochester, NY 14616
James
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 "Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Clutch would not disengage in diagnostics. Teeth broke off from cam pulley. Need cam; ordrng 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Near Irondequoit, NY 14609
Evan
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Customer stated that unit was not responding to commands and lights inside unit were off. Discovered that compressor was not running. Inspected compressor and discovered that wiring harness was pinched causing compressor not to receive voltage. Straightened harness and confirmed compressor was running and unit started cooling. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB4949SHZ1 Q1 no Q2 no Q3 noComplaint of no wash. Following stored F7E1 heating issue.Cleared error. Ran autodiagnostic and unit did not fill properly. Checked water supply and water pressure too low. Advised customer reach plumber to address water supply.
Near Fairport, NY 14450
Steve
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced led in fresh food section for shorted led causing dim light. Replaced seal on left door that meets the icemaker for missing seal. Replaced freezer door switch and shroud for freezing light switch. Replaced gaskets for torn gaskets and magnets falling out.
Near Victor, NY 14564
Steve
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced motor sump for not washing dishes. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Walworth, NY 14568
Evan
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB8959SKZ0 Replacing drain pump due to pump failing to run consistently. Replaced pump. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 W11497943 PUMP-DRAIN W/CHOPPER
Near Rochester, NY 14626
David
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM02 Customer concerned with a popping noise coming from the back of the refrigerator. Pulled unit out and removed tape and labels from power cord that were blowing when the fan turned on. Noise went away
Near Canandaigua, NY 14424
Steve
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5000DW1 Replaced gearcase and control for loud operation and erratic operation. Cali rated and tested. The washer tested good
Near Rochester, NY 14626
David
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Customer was concerned with the refrigerator making noises. Checked damper fans and compressor for abnormal noises could not re-create any noises that were not normal operation. Its likely that the customer was hearing defrost noises. Noticed that the crisper bins were warmer than they need to be. I found that the lower crisper bin was not seated all the way to the back preventing the refrigerator door from sealing properly. Receded crisper bin. Found that the customer has product loaded all the way to the back wall and upper three shelves causing airflow problems. Recommending that the customer at move items forward to leave the back airway clear for proper airflow. Set refrigerator compartment up one bar to improve cooling in that compartment. Customer to monitor
Near Clifton Springs, NY 14432
Dave
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW2 Actuator is not shifting unit from spin to agitate. Replaced actuator.calibrated unit . Ran auto diagnostics unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock
Near Leicester, NY 14481
Dave
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW7500GC2 Replaced lid and hinges . Tested unit and calibrated it . Unit tested good .
Near Webster, NY 14580
James
Job Details: 02/19/2021
WASHER MAYTAG MVWB865GW0 Q1 n. Q2 n. Q3 n. replaced gearcase and control. Calibrated and ran diagnostics cycle successfully.
Near Webster, NY 14580
James
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Q1 n. Q2 n. Q3 n. Door clicking on rh side and water dripping from dispenser. Door was hitting hinge when opening. Adjusted door and leveled feet. Clicking noise is grease inside the door where hinge inserts. Disconnected water lines at lower hinge and re connected. Dispenser no longer dripping.
Near Rochester, NY 14609
Evan
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit would not run a cycle. Checked for error codes. No codes present. Attempted to run cycle. Could hear unit attempting to fill but never actually filling. Discovered that fill line running from inlet valve to vent was pinched and causing issue. Was able to straighten line and tested unit. Unit now filling as it should. Ran diagnostic cycle to confirm function. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 02/19/2021
WASHER WHIRLPOOL MVWX700XW1 Customer stating that unit is stopping during cycle and never finishing cycle. Checked for error codes. Unit displaying code f0e2 for over sudsing and f7e1 for basket speed fault. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on normal wash and observed unit throughout cycle. When reaching 12-16 min portion of cycle unit continually was running drain pump in an attempt to remove suds in machine. Unit was oversudsing during wash cycle and tech did not add any soap. Ran rinse and spin to finish cycle and confirm unit is spinning as it should. Advised customer to use afresh tablets to clean unit to prevent sudsing issue. If unit continues to have issue after sudsing is resolved control will need to be replaced. Collecting service call fee for now. Control part number and cost listed below if needed. Control (W10405819) $85.00S&H $15.00 Labor $76.40
Near Webster, NY 14580
James
Job Details: 02/19/2021
OVEN WHIRLPOOL WFE540H0ES1 Q1 n. Q2 n. Q3 n. unit will not heat on bake. Bake element open. 241v to element. Need parts. ; rqstng P&A on 1 W10779716 (Element)
Near Hilton, NY 14468
David
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE234GPS0 Replaced sump due to an open wash motor winding. Unit filled and sprayed as it should. Noticed that the unit drains through the floor into a trap with no air gap. Explained that this installation may cause issues with syphoning while running. Did not see this to be the case while testing. An air gap will need to be added if this issue begins to cause problems.
Near Mendon, NY 14506
Steve
Job Details: 02/19/2021
RANGE WHIRLPOOL WEE730H0DSO "Replaced main control and temp probe for runaway temps. On testing found the element was broken. Ordering element. ; ordrng 1 W10779716 (elmnt-bake), dspstn on spec-tagged invntry: 1 W11050557 CONTROL"
Near Rochester, NY 14612
David
Job Details: 02/19/2021
DRYER WHIRLPOOL WGD5100HW0 Retested moisture sensor. Connected meter to j13 and used a putty knife to complete circuit. Tested ok. Thermistor also tested in range at 21k for temp. Replaced acu and verified operation. Went over use and care with the customer.
Near Rochester, NY 14612
David
Job Details: 02/19/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Customer was concerned with a noise that was coming from the refrigerator. This had only happened one time and has not happened since. Checked compartment temperatures. No visible evidence of ice build up anywhere. The evaporator and condenser fans are operating properly and defrost tested ok in diagnostics. Customer to monitor This customer does not have email
Near Rochester, NY 14606
David
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer had found a puddle of water underneath the refrigerator. The water supply had been shut off since. Had the customer turn the water supply back on. Water is fed into the isolation valve and then goes straight to the ice maker. Did not see any evidence of a leak anywhere. Filled the ice maker and checked freezer compartment and defrost drain. Did not find anything that would indicate a leak coming from the refrigerator or water supply.
Near Rush, NY 14543
Dave
Job Details: 02/19/2021
WASHER MAYTAG MVWB766FW0 F0E5 off balance load . Ran unit in diagnostics. Unit tested and sounds good . Calibrated unit . Customer says hears grinding during spin or drain . Gear case is good nothing leaking . Filled washer . Tested drain pump . Ran unit in high spin . Unit tested good . Customer will try to take video of noise .
Near Rochester, NY 14606
Tanner
Job Details: 02/19/2021
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.Verbal signature acknowledged.; used 1 W10810403 (LID LOCK ASSY) from stock