We serviced a
WHIRLPOOL RANGE
Model WCG97US6DS00
Near Churchville, NY 14428
Evan
Job Details: 10/11/2021
Replacing orifice for all burners due to unit never being converted to LP when installed. Replaced orifices tested burners. Unit tested good
We serviced a
MAYTAG DRYER
Model 11097088601
Near Rochester, NY 14624
Evan
Job Details: 10/11/2021
Replacing gas valve due to unit failing to light burner whileIn use. Replaced gas valve. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 279311 IGNITOR
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Dansville, NY 14437
Steve
Job Details: 10/08/2021
"Replaced main control, ui and lid latch for no response at ui. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11135391 CONSOLE , used 1 W10810403 (Latch) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Irondequoit, NY 14617
Evan
Job Details: 10/08/2021
Replacing control due to unit shutting off during cycle and not spinning out correctly. Replaced control. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11322901 CONTROL
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canandaigua, NY 14424
Steve
Job Details: 10/08/2021
Found freezer evaporator had a large band of ice on top of it and a big ball of ice around thermistor. The thermistor was loose and in incorrect position. Tightened thermistor and repositioned. The refrigerator tests good.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Bloomfield, NY 14469
Steve
Job Details: 10/08/2021
"Replaced user interface and control for ending cycle shortly after it starts. The dryer tested good. ; dspstn on spec-tagged invntry: 1 W11406678 CONSOLE and 1 W11413567 PANEL-CNTL , used 1 W11413567 (Ui) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Macedon, NY 14502
Steve
Job Details: 10/08/2021
tested refrigerator with a GFCI on startup and in diagnostics. The refrigerator worked as expected. The gfci didi not trip. Recommend customer to replace outlet and breaker to standard gfci outlet and breaker combo.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC500ESS01
Near Fairport, NY 14450
Steve
Job Details: 10/08/2021
"Found the harness on bottom of door is broken, causing no ice production. Quoted for door. Customer is going to contact manufacturer. ; rqstng P&A on 1 LW10726007 (Freezer door ss), ordrng 1 Sh15 (Shipping)"
We serviced a
GE RANGE
Model JGB635DEKWW
Near Rochester, NY 14613
James
Job Details: 10/08/2021
Woman answered the door and said she doesn't need service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rush, NY 14543
Steve
Job Details: 10/08/2021
Found the evaporator in fresh food section did not defrost. Frost covered evaporator. Tested heater in diagnostics and it turned. 0n.. changed defrost type to daily for better cooling . The refrigerator tests good.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Rochester, NY 14621
James
Job Details: 10/08/2021
"Unit not cooling ff section noise of ice hitting fan. Found partial frost pattern and frozen air diffuser. Removed ice and replaced thermistor. Freezer no cooling below 38 compressor pulls .6 amps. Ordering compressor and drier. ; ordrng 1 W10843121 (Drier) and 1 WPW10507886 (Compressor) and 1 W11506635 (Valve) and 1 W11504415 (Lok) and 2 W11506621 (Lok)s and 1 W10896678 (Lok) and 1 W10896689 (Lok), used 1 W10383615 () from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9450WW00
Near Hilton, NY 14468
Dave L
Job Details: 10/08/2021
F21 long drain error. Found unit over sudsing. Cleaner pump trap and pressure system. Ran clean washer cycle. Customer to repeat clean cycle until clear water is achieved
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Rush, NY 14543
Steve
Job Details: 10/08/2021
Ordering drain pump for loud bearing. ; ordrng 1 WPW10531320 (Drain pump) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL FREEZER
Model WSR57R18DM04
Near Rochester, NY 14618
James
Job Details: 10/08/2021
Customer took a video of fridge sounding like compressor was grinding. Tested fridge and freezer. Found gasket loose allowing condensation to form. Suspect ice got into evap fan and has defrosted. Customer is to monitor. Once new door is installed fridge has to be centered inside cabinet so it's not contacting trim piece. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EBS00
Near Rochester, NY 14625
James
Job Details: 10/08/2021
Frost buildup due to freezer door not self closing. Tightened rail screws and tested. Door seals properly. Customer is to monitor if problem persists replace WPW10397635 and WPW10397636
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Fairport, NY 14450
James
Job Details: 10/08/2021
Motor fault. Motor unable to reach target rpm. Ran diagnostics and verified 120v to control. Suspect broken wire in motor harness. Started normal cycle and oversuds occured. Cleaned soap from basket. Customer is to monitor soap usage. If problem persists replace harness W11545744; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Rochester, NY 14618
James
Job Details: 10/08/2021
Bar that connects freezer rack gears keeps falling off and not allowing freezer to close. Reinstalled bar and put a screw through gear to retain bar. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Webster, NY 14580
James
Job Details: 10/08/2021
Spin speed is either high or low on normal cycle. Low water level. Loud in spin cycle. F2 error. Gearcase has failed. Need gearcase and slider. Need control and UI for water level and cycle selections issue; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider) and 1 W11170706 (Control) and 1 W11120178 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KWH0
Near Rochester, NY 14612
James
Job Details: 10/08/2021
Front panel dented out of box. Lh middle and upper rollers broken off. Replaced door panel and inspected. Need rollers; ordrng 1 W11094449 (Rollers) and 1 W11561080 (Rollers)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Irondequoit, NY 14617
Evan
Job Details: 10/08/2021
Replacing control due to unit getting stuck in drain lockout mode and continually running drain pump. Replaced control. Ran quick wash and observed unit throughout cycle. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Webster, NY 14580
Evan
Job Details: 10/08/2021
Customer stated that unit is failing to dry dishes properly and silverware is coming out dirty. Found that silverware tray was not installed properly on rack and customer was not using rinse aid. Advised customer to use rinse aid for better cleaning and drying performance. Installed silverware tray correctly for customer. Unit tested good
We serviced a
JENN AIR RANGE
Model JES9900BAS
Near Penfield, NY 14526
Evan
Job Details: 10/08/2021
Installed new switch but element still will not function. Confirmed voltage at switch and also at element. Checked element to continuity element tested closed. Took resistance reading and element tested within range but still will not operate. Element is receiving power. Ordering element ; ordrng 1 W10823722 (Element front right) and 1 W10823724 (Element front right)
We serviced a
KENMORE WASHER
Model 11023812100
Near Rochester, NY 14619
Evan
Job Details: 10/08/2021
Customer stated that unit would not run past rinse cycle. Found that lid lock switch was failing to make contact with lid. Replaced switch. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 3949247V SWITCH-LID
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Rochester, NY 14613
Evan
Job Details: 10/08/2021
Replaced capacitor and motor per techline but unit still will not engage into spin. Ordering harness and control ; ordrng 1 W11405458 (Harness) and 1 W11557935 (Control) and 1 W11481722 (Actuator)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rochester, NY 14618
Evan
Job Details: 10/08/2021
Replaced spray arm due to original spray arm cracking. Found that repayment arm is also crack reordering spray arm ; ordrng 1 W10860176 (Spray arm) and 1 W11498446 (Lower rack)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Rochester, NY 14621
Evan
Job Details: 10/08/2021
Replacing control and console due to unit failing to respond to commands and displaying f6e1 error for unit failing to acknowledge ACU. Replaced all parts. Ran diagnostic cycle. Unit tested good
We serviced a
KENMORE RANGE
Model 790.46803992
Near Rochester, NY 14607
Evan
Job Details: 10/08/2021
Replacing knob and switch due to shaft breaking off original knob. Replaced both parts and tested unit. Burner now working as it should. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Hilton, NY 14468
Dave L
Job Details: 10/08/2021
Unit is not going into drain and spin during normal cycle. Testing OK diagnostics. Ran tachometer test. Tack test failed. Replaced actuator. Unit tested OK; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FMS01
Near Spencerport, NY 14559
Dave L
Job Details: 10/08/2021
Found a small build up of ice behind fan shroud that the fan blade was stuck on. Steamed fan shroud and freezer compartment.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Riga, NY 14428
Dave L
Job Details: 10/08/2021
Found fresh food evaporator frozen over preventing cooling. Drain pan is bowed and will need to be replaced. Ordered drain pan kit. Completely removed ice and frost from evaporator compartment. Set unit to 8 hour fixed defrost. Returning with drain pan to complete the repair. The customer paid in full. ; ordrng 1 W11457241 (Drain pan kit) and 1 Sh
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairport, NY 14450
Dave L
Job Details: 10/08/2021
"Unable to install parts without the correct fittings. Ordering fittings and rescheduled ; ordrng 4 W11504431 (7x5)s and 1 W10896711 (4mm) and 1 W11506625 (3mm) and 1 W10896676 (6x4) and 1 W11504429 (7.5x6) and 1 W10895757 (6x5), dspstn on spec-tagged invntry: 2 W11504436 COUPLER AL BR 6X1.8 and 1 WPW10143759 DRIER-UV DYE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Spencerport, NY 14559
Dave L
Job Details: 10/08/2021
Water paddle is stuck closed causing water to dispense all the time. Ordering pad; ordrng 1 WPW10370594 (Pad) and 1 Sh (Sh)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Dansville, NY 14437
Steve
Job Details: 10/07/2021
Ordering user interface for not able to select cycles. ; dspstn on spec-tagged invntry: 1 W11195970 CNTRL- ELEC and 1 W11135391 CONSOLE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CZ2
Near Ontario, NY 14519
James
Job Details: 10/07/2021
Unit intermittent to give door open error. Found primary micr switch sticking. Replaced switches and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Williamson, NY 14589
James
Job Details: 10/07/2021
Replaced icemaker and cycled manually. Icemaker filled properly. Ice bin lever broken. One year warranty on repair.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Webster, NY 14580
James
Job Details: 10/07/2021
Icemaker no longer cycling and when it did ice was a brick. Reset power and adjusted fill time 1 rotation. Icemaker filled successfully. If problem persists replace WPW10312696 and W11035752
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Webster, NY 14580
James
Job Details: 10/07/2021
Damp opens and closes repeatedly once door is opened or closed. Ice froze together inside freezer. Found wire harness pinching in freezer harness. Called techline. J2 4 pin connector. Sr 7731934716. They recommend replacing door. Customer going to contact whirlpool for parts authorization. Told customer I can repair harness for 106.75 with no guarantee. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Webster, NY 14580
James
Job Details: 10/07/2021
Replaced control and clutch and problem remains. Found broken neutral inside wire loom at rear of cabinet. Repaired harness and calibrated. Ran drain and spin successfully.
We serviced a
KITCHENAID MICROWAVE
Model KMHS5120ESS0
Near Rochester, NY 14618
Evan
Job Details: 10/07/2021
Customer stated that unit would not drain. Found that glass had broken causing issue. Glass was inside drain pump. Cleared pump. Tested unit. Unit tested good
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HW00
Near Pittsford, NY 14534
Evan
Job Details: 10/07/2021
Customer stated that console will not respond to commands when selecting cycle. Also stating that unit is constantly resetting the time on display. Found f6e1 and f6e4 error codes for UI failing to communicate with control. Ordering console ; ordrng 1 W11296169 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near West Henrietta, NY 14586
Evan
Job Details: 10/07/2021
"Customer stated that units vent hood light will not turn off. Control is not responding to commands and sending voltage to light socket. Ordering control, socket and bulb ; ordrng 2 8206232A (Bulb)s and 1 W10210871 (Socket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Churchville, NY 14428
Evan
Job Details: 10/07/2021
Customer stating that unit is running a presoak directly after a cycle is finished. Cycle will end and unit will begin to fill as if a presoak was selected. Presoak feature on machine only allows presoak feature to run for up to 2 hours but when customer is experiencing issue unit will attempt to run a 3 hour presoak which is not a feature available on machine. Called techline to document issue. Techline agent is submitting unit for product review SR:7731934213; rqstng P&A on 1 S&H
We serviced a
WHIRLPOOL DRYER
Model VED6505GW0
Near Greece, NY 14616
Evan
Job Details: 10/07/2021
Customer stated that unit would not heat but was tumbling. Found loose connection at motor connector causing issue. Reseated connector. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Avon, NY 14414
Steve
Job Details: 10/07/2021
Replaced cam for worn cam. Washer tests good in diagnostics. Customer to monitor. If problem persists preorder gearcase. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Avon, NY 14414
Steve
Job Details: 10/07/2021
Rotor broke off inside gearcase Ordering gearcase ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10775188 (Wash plate)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Avon, NY 14414
Steve
Job Details: 10/07/2021
Replaced right front burner for slow ignition. Replaced broiler drawer front for dented panel on arrival.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD618ESS01
Near Mendon, NY 14506
Steve
Job Details: 10/07/2021
Placed top left led i n freezer for no light and dim lights in rest of lighters. The lights test good. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW00
Near Rochester, NY 14620
Steve
Job Details: 10/07/2021
Replaced drain pump for seized motor. The washer tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Hamlin, NY 14464
Dave L
Job Details: 10/07/2021
Customer concerned with unit not drying or performing correctly. Found unit washing but not energizing heater. Heating error in diagnostics. Cleared heating error and verified operation of the heater. Testing ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Hilton, NY 14468
Dave L
Job Details: 10/07/2021
Found ice crystals on rear wall of freezer and on rails. Ice preventing self closure functions. Removed ice and dried freezer door rails. Verified that doors are closing properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Hilton, NY 14468
Dave L
Job Details: 10/07/2021
Replaced door that would not hold gasket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hilton, NY 14468
Dave L
Job Details: 10/07/2021
Freezer door is damaged at the harness near hinge and will need to be replaced. Ordering door ; rqstng P&A on 1 LW11037733 (Door fz)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14612
Dave L
Job Details: 10/07/2021
Upper dish rack is catching door seal and pulling it out of its channel. Adjusted rack to clear seal. Unit testing ok; dspstn on spec-tagged invntry: 1 W11177741 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Rochester, NY 14606
Dave L
Job Details: 10/07/2021
Air returns frosting. Fan is running slow and plenum is saturated. Ordering fan and evaporator covers; ordrng 1 W11024683 (Evaporator cover) and 1 W10919804 (Plenum) and 1 WP2315539 (Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochester, NY 14616
James
Job Details: 10/05/2021
"Called techline to document non repairable. Documented pictures onto service mattersService matters, contact techline, sr doc Sr 7731910118; saved tckt"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Conesus, NY 14435
Steve
Job Details: 10/05/2021
Replaced dryer cord for stripped retainer and cord was loose. The dryer tested good. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ontario, NY 14519
James
Job Details: 10/05/2021
Called techline sr7731915754Frost buildup along center of evap cover. Techline said this is normal. Changed defrost to timed. Customer is to monitor temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ontario, NY 14519
James
Job Details: 10/05/2021
Called techline sr7731915754Frost buildup along center of evap cover. Techline said this is normal. Changed defrost to timed. Customer is to monitor temperature.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/05/2021
"Replaced cam and actuator for not always spinning. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR , used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Pittsford, NY 14534
Steve
Job Details: 10/05/2021
Replace door hinges for dryer door not closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVB01
Near Mount Morris, NY 14510
Dave F
Job Details: 10/05/2021
Replaced door dispenser kit . Flap is now sealing as expected. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14626
Dave L
Job Details: 10/05/2021
Found left side freezer rail screw interfering with closure. Reseated screw and reset self closure. Unit testing ok
We serviced a
AMANA REFRIGERATOR
Model TX18VW
Near Rochester, NY 14612
Dave L
Job Details: 10/05/2021
Replaced and molded fresh food gasket
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Walworth, NY 14568
James
Job Details: 10/05/2021
Drain pump makes grinding noise and not pumping water. Found impeller broken off. Installed motor off of pump from truck stock and tested twice. No leaks found. If problem persists replace WPW10403802; used 1 WPW10605427 (PUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14618
Evan
Job Details: 10/05/2021
Customer stating that unit is failing to clean properly. Discovered error code for long fill stored. Inspected water valve and found that connector for water valve was unplugged causing issue. Reseated connector and ran test cycle to confirm function. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Rochester, NY 14612
Dave L
Job Details: 10/05/2021
"The ice door separator is not sealing causing ice to freeze In the chute. Ordering separator assembly ; ordrng 1 W11122874 (Ice door), dspstn on spec-tagged invntry: 1 WPW10764668 ICEMAKER"
We serviced a
KITCHENAID VENTHOODS
Model KXD4636YSS6
Near Rochester, NY 14618
Evan
Job Details: 10/05/2021
Replacing button due to original button missing portion of button on top. Replaced button. Tested unit. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Rochester, NY 14616
Dave L
Job Details: 10/05/2021
"Replaced worn belt idler. Unit tested ok. Cleaned cabinet. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 279640 (PULLEY-IDLER), and 1 Sh (Sh) from stock"
We serviced a
MAYTAG DRYER
Model MGDB400VQ0
Near Rochester, NY 14616
Dave L
Job Details: 10/05/2021
Replaced burner assembly due to burner not lighting. Ran unit for 25 min to test. Unit tested ok. ; ordrng 1 Sh (Sh)
We serviced a
MAYTAG FREEZER
Model MZF34X20DW00
Near Irondequoit, NY 14617
Dave L
Job Details: 10/05/2021
Replaced co trial and defrost sensor due to defrost issue customer to monitor after 24 hours ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
We serviced a
MAYTAG DRYER
Model MDE508DAYW
Near Pittsford, NY 14534
Evan
Job Details: 10/05/2021
"Customer stating unit will tumble but never heat. Found that pulley on motor shaft had broken also idler pulley has broken causing issue. Ordering pulley,motor and blower; ordrng 1 WP2200376 (Motor) and 1 56000 (Blower) and 1 WP37001287 (Idler pulley), dspstn on spec-tagged invntry: 1 WP40111201 BELT"
We serviced a
JENN AIR RANGE
Model JES9900BAS
Near Penfield, NY 14526
Evan
Job Details: 10/05/2021
"Customer stating that right front burner will not operate. Removed cooktop and inspected burner coil. Tested coil for continuity. Coil tested closed. Switch is causing issue. Ordering switch ; ordrng 1 WPW10185286 (Switch), used 1 S&H from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Fairport, NY 14450
Steve
Job Details: 10/05/2021
Replaced gearcase for bad bearings and loud gearcase and replaced agitator bolt for broken bolt. The washer tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Penfield, NY 14526
Steve
Job Details: 10/05/2021
Found the lower spray arm was not attached and was banging the side walls when spinning. Use a razor blade to clear of plastic that had been damaged on spray Arm causing it to not sit properly on sump. Reattached the spray arm and tested. It was spinning properly with no noise.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Rochester, NY 14620
Steve
Job Details: 10/05/2021
"Found drain pump seized. Ordering drain pump; ordrng 1 280187 (Drain pump), used 1 W10135699 (Affresh) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Rochester, NY 14625
Evan
Job Details: 10/05/2021
"Replacing motor , wiring harness, blower wheel and control due to unit shutting off during cycle but time continually running. Unit would not lose power motor would stop. Replaced all parts and test unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER"
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Rochester, NY 14609
Evan
Job Details: 10/05/2021
"Customer is stating they are smelling a burning smell and fuse on panel box is continually blowing. Customer stated unit will continue to run but stops heating. Checked heating element, thermal cutoff , thermal fuse and thermostat all for continuity all tested closed. Removed heating element and Inspected to confirm element coil was intact. Removed air tower to confirm no debris was in tower causing smell. Took voltage readings at thermostat to confirm thermostat is functioning on Low,Med,High setting. Thermostat is working as it should. Technician found that smell is coming from the actual breaker panel itself. Dryer is operating as designed. Collecting service call fee ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB02
Near Brockport, NY 14420
Dave L
Job Details: 10/05/2021
Unable to replicate failure. Unit has been powered off for a while. Defrost heater and fans functioning. Customer to monitor ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DMOO
Near Pittsford, NY 14534
Steve
Job Details: 10/05/2021
Snaked drain for plugged drain causing water to accumulate on floor of refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Hamlin, NY 14464
Dave L
Job Details: 10/05/2021
Fresh Food ice maker will not produce ice. Checked harness connections. Voltage to module is inconsistent. Ordering control and ice maker ; ordrng 1 W11224256 (Control) and 1 W11483245 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Victor, NY 14564
Dave F
Job Details: 10/05/2021
"Low side -15 to -8. High side 135 to 128.no frost on evap on at cap tube. Pressures fluctuating. This indicates a restriction in the system. Replaced dye dryer. Vacuumed system to under 500 microns. Filled with .142kg of refrigerant. Unit tested good, customer will monitor; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"
We serviced a
AMANA REFRIGERATOR
Model ARB8057CC
Near Ontario, NY 14519
James
Job Details: 10/05/2021
Icemaker died fill of ice. Icemaker leaking into bin. Cycled icemaker and bail arm gets stuck. ; rqstng P&A on 1 D7824706Q (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Webster, NY 14580
James
Job Details: 10/05/2021
Found water leaking from ff drain pan and freezer door gasket came loose from door liner. Adjusted drain pan and defrosted drain. Installed screws on underside of door to hold gasket in place. If problem persists order WP482338 and W11457241
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Webster, NY 14580
James
Job Details: 10/05/2021
Dryer delivered with dent in door panel ordering door panel and handle ; ordrng 1 WPW10322546 (Door) and 1 W11209427 (Handle)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC3
Near Avon, NY 14414
Steve
Job Details: 10/05/2021
Found the control lock was on. Turned off lock and showed customer how to use it.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Rochester, NY 14613
James
Job Details: 10/05/2021
Unit gives F1 error. 241v to range. 120v to control. Need control. ; ordrng 1 W11297558 (Control)
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS
Near Pittsford, NY 14534
Dave F
Job Details: 10/05/2021
Touch panel display is randomly selecting settings on its own and going blank at times. Needs new door. Ordering door w10283390; ordrng 1 W10283390 (door/mw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pittsford, NY 14534
Dave F
Job Details: 10/05/2021
Water on base of freezer section. Defrost heater is working. Found drain tube was plugged not allowing water to drain. Checked grommet for drain tube and it was sealed shut by foam. Called techline SR 7731911671.techline deemed unit unrepairable due to not a serviceable part . Whirlpool will contact customer after a review.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Pittsford, NY 14534
Dave F
Job Details: 10/05/2021
"Customer saying machine did not drain a couple different times. No error codes. Tested unit in auto diagnostics. Everything functioned as expected. Checked filter, filter is clear of debris. Used service tool to update unit. Checked cycle settings and for regular normal cycle spin was set to off. Turned spin back on. Ran auto diagnostics everything is working as expected. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Mendon, NY 14506
Dave F
Job Details: 10/05/2021
Customer saying fresh food door is hard to open sometimes. Explained to customer this unit creates a strong vacuum when its closed but will release after a short time. This unit is operating normally. Customer instruct.
We serviced a
WHIRLPOOL OVEN
Model KESO145S
Near Rochester, NY 14624
Evan
Job Details: 10/04/2021
Unit is a Hobart oven and is not serviceable due to age of unit. Not charging due to parts for unit being unavailable
We serviced a
WHIRLPOOL OVEN
Model KESO145S
Near Rochester, NY 14624
Evan
Job Details: 10/04/2021
Unit is a Hobart oven and is not serviceable due to age of unit. Not charging due to parts for unit being unavailable
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Canandaigua, NY 14424
Steve
Job Details: 10/04/2021
Replaced wash plate for stripped gears in wash plate causing poor wash. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
KENMORE DISHWASHER
Model 665.13199K902
Near Fairport, NY 14450
Steve
Job Details: 10/04/2021
Replaced motor sump for failed o rings and water not spraying where it was suppose too. The dishwasher tested good.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near East Rochester, NY 14445
Steve
Job Details: 10/04/2021
Replaced main control for persistent out of balance loads and long wash cycles. ; dspstn on spec-tagged invntry: 1 W11322901 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rochester, NY 14611
Evan
Job Details: 10/04/2021
Customer stated that unit is leaking when dispenser is running. Found that water line at base of door was not fully connected causing issue. Reseated connector and tested unit. Unit tested good
We serviced a
MAYTAG DRYER
Model MED61000XW0
Near Rochester, NY 14615
Steve
Job Details: 10/04/2021
Replaced heater cutoff for no heat bathe dryer tested good.
We serviced a
MAYTAG DISHWASHER
Model MDB7609AWS2
Near North Chili, NY 14514
Steve
Job Details: 10/04/2021
Replaced user interface for start and cancel options not responding.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14608
Evan
Job Details: 10/04/2021
Customer stating that unit is not washing and is leaking. Found that leak is coming from basement sink not unit itself. Leak from sink is present once unit begins to drain. Found error code f8e1 for long fill. Found that unit is failing to wash due to hot water valve being off causing error code. Once water was turned on unit progressed through cycles as it should. Started quick wash to confirm function. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Rochester, NY 14624
Steve
Job Details: 10/04/2021
"Replaced gearcase, cam and belt for grinding no and squealing. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11239857 BELT , used 1 W10721967 (Cam) from stock"