Near Rochester, NY 14612
Dave L
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00
Customer is still having an issue with the ice clumping and burning out the auger motor. Called customer to preorder for next visit. Ordering ; ordrng 1 LW10913113 (FREEZER DOOR STAINLESS) and 1 LW10913113 (AUGER MOTOR) and 1 W11039857 (RETAINER SEPARATOR)
Near Honeoye Falls, NY 14472
Steve
Job Details:
06/05/2019
MICROWAVE WHIRLPOOL WMH32519HV3
Replaced main control for not starting. The microwave tested good
Near Rochester, NY 14606
Dave F
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00
Noise coming from the compressor area . Found the fan was hitting a plastic piece that's on the sticky goop fixed goop and zip tied to make sure it doesn't move . Sealed freezer cabinet. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP
Near Rochester, NY 14607
Shaiman
Job Details:
06/05/2019
DRYER WHIRLPOOL MVD455GMS
Return later; schdld next appmnt for 6/4 TUE !
Near North Chili, NY 14514
Dave F
Job Details:
06/05/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
F4E3 error code wash pump failure . Wash pump not turning on . Replaced wash pump . Tested unit in diagnostics tested good .; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14609
Shaiman
Job Details:
06/05/2019
WASHER GE WPRE6150K2WT
"At work until 1, return later in day; schdld next appmnt for 6/4 TUE !"
Near Rochester, NY 14624
Dave F
Job Details:
06/05/2019
REFRIGERATOR FRIGIDAIRE FCGM201RFB2
Thermostat is bad causing the refrigerator to continue to run and not turn off when it gets to temperature. Replaced thermostat. Tested unit. Tested good . Customer will monitor.
Near Rochester, NY 14606
Shaiman
Job Details:
06/05/2019
DISHWASHER WHIRLPOOL WDT720PADM2
"Unit would fill with water but wouldn’t wash. Replaced motor, unit testing good."
Near Rochester, NY 14607
Shaiman
Job Details:
06/05/2019
STACKED LAUNDRY KENMORE 2661532210
"Got unit to drain, and dispense water in service mode. Does shift from agitation to spin but does not actually do either functions. Lid also does not lock when in regular use mode. Lid lock should be replaced.; ordrng 1 WH01X10626 (magnet) and 1 WH44X10288 (lock lid)"
Near Rochester, NY 14621
Shaiman
Job Details:
06/05/2019
DRYER AMANA NGD4655EW2
"Customer concern that sometimes the dryer heats and sometimes it doesn’t? Vent tested good. Burners cycle on/off as expected. Tech line agent recommends running tests with clothes in dryer. After getting off the phone with tech support, discovered the outside vent was clogged with lint. Removed lint unit testing good.SR: 7725010403"
Near Rochester, NY 14626
Shaiman
Job Details:
06/05/2019
DRYER MAYTAG MGDB765FW0
Unit will power on but not heat. Fuses tested good. Igniter should be replaced. ; ordrng 1 279311 (ignitor kit & bracke)
Near Rochester, NY 14623
Evan
Job Details:
06/05/2019
DISHWASHER GE CDT835SSJ2SS
Replacing drain pump due to old pump failing to drain water from cabinet after cycle. Replaced pump. Unit was still draining very slowly discovered that drain line was binding behind door. Straightened line ran multiple test cycles. Unit tested good
Near Henrietta, NY 14467
Evan
Job Details:
06/05/2019
RANGE KITCHENAID KFGG500ESS2
Replacing left front burner ignitor due to ignitor failing to light burner consistently. Replaced ignitor ran test cycle unit tested good
Near Rochester, NY 14609
Shaiman
Job Details:
06/05/2019
WASHER GE WPRE6150K2WT
"At work until 1, return later in day; schdld next appmnt for 6/4 TUE !"
Near Marion, NY 14505
Evan
Job Details:
06/05/2019
DISHWASHER KITCHENAID KDFE104HBS0
Customer stated that unit was not filling with water and had plumber out to inspect water Line. Upon inspection discovered error code 6-3 (suds/air in pump) unit would not fill due to diverter failing to move position. Replaced sump & motor . Ran diagnostic cycle Unit tested good
Near Williamson, NY 14589
Evan
Job Details:
06/05/2019
WASHER MAYTAG MHW3505FW1
Customer stated unit was leaking water from door seal. Upon inspection discovered bellow spring had come detached causing leak. Bellow was getting pushed in once door was shut. Reinstalled spring. Ran diagnostic cycle Unit tested good
Near Hilton, NY 14468
Dave L
Job Details:
06/05/2019
DISHWASHER MAYTAG MDB8989SHB0
SR 7725009204Called tech line due to fan not cycling on in long power dry. Tech line is saying that this is normal operation and that long power dry relies mostly on heater and not the fan
Near Webster, NY 14580
Dave L
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Water was not flowing due to a restriction in the filter. Removed filter and water tested good. Recommending that the customer replace the water filter
Near Ontario, NY 14519
Dave L
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL GSC25C4EYB01
Dispenser motor testing no continuity. Wires at base of door broken. Soldered wires. Dispenser motor tests OK. If problem persists door will have to be replaced.
Near Webster, NY 14580
Dave L
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
SR7725012663 mullion is bent in and won't allow door to seal. Unrepairable per tech line.
Near Rochester, NY 14624
Dave F
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL WRF989SDAE03
"Replaced icemaker ,ice box fan and ice container . Tested unit in diagnostics. Used harvest test to make sure that the ice maker is working . Did fill test ice maker filled up . Customer will monitor."
Near Brockport, NY 14420
Dave F
Job Details:
06/05/2019
RANGE WHIRLPOOL WFG525S0HZ1
Replaced burner head and ignitor. Tested unit . Tested good . Left parts with customer.
Near Rochester, NY 14616
Dave F
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00
"Door on freezer won't shut all the way ice build up everywhere . Removed door ,rack and basket inside freezer defrosted freezer . Checked rails with door on tested good . Installed the basket and rack . Heated up door gasket and sealed the cabinet. Door now closes tight and seals all the way around . Customer states the door is closing the best it ever has ."
Near Rochester, NY 14623
Steve
Job Details:
06/05/2019
REFRIGERATOR KITCHENAID KRFC300ESS01
Replaced damper for noisy damper. The refrigerator tested good
Near Rush, NY 14543
Steve
Job Details:
06/05/2019
OVEN JENN AIR JGS8860BDP
Found the ignitor was weak causing poor heating. Replaced the ignitor and it started right up. The flame was whistling and putting itself out. Adjusted air breather and the flame is good now. The range tested good. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Webster, NY 14580
Dave L
Job Details:
06/05/2019
RANGE WHIRLPOOL WFG540H0ES1
Sr7725013000 tech line wanted the bake and broil harness changed. Replaced harness. Unit testing good. Customer to monitor.
Near Rochester, NY 14612
Dave L
Job Details:
06/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Found freezer door open upon arrival. Ice blocking door from shutting. Steamed off ice. Checked thermistor. Unit operating ok. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Rochester, NY 14617
Shaiman
Job Details:
06/05/2019
WASHER WHIRLPOOL MVWB835DW2
Unit was unplugged. Customer concerned about unit shutting off in mid cycle and throwing a F5 code. F5E3 code stored. Lid lock testing fine in manual diagnostics. Service verification cycle was successful. Started a normal wash cycle with no complications. Informed customer that the F5 fault code is lid lock related. Could not recreate issue. Customer insisted on replacing lid lock as a precautionary. Unit testing good.
Near Marion, NY 14505
Evan
Job Details:
06/05/2019
WASHER MAYTAG MVWX655DW1
Customer stated that unit was not filling with enough water during large load. Checked for codes. No codes were present. Ran diagnostic cycle unit completed cycle as it should. Had customer run load while tech was in home. Ran unit on bulky/sheets and unit continued to add water as it should. Should customer water level once unit was in wash cycle. Unit is preforming as it should. Went over proper loading and use with customer. Unit tested good
Near Rochester, NY 14625
Evan
Job Details:
06/05/2019
DISHWASHER KITCHENAID KDTE104ESS3
Customer stated that unit was not draining. Upon inspection discovered that pump impeller was seized causing unit not to drain. Replaced pump. Ran diagnostic cycle unit draining as it should. Unit tested good
Near Rochester, NY 14620
Dave F
Job Details:
06/05/2019
REFRIGERATOR AMANA ASD2522WRS03
Fan blade on evaporator is broken. Replaced fan blade .tested unit . Tested good
Near Pittsford, NY 14534
Steve
Job Details:
06/04/2019
WASHER KITCHENAID WFW6620HC0
Found right rear leg loose causing washer to vibrate. Tightened leg and tested washer with clothes in it and it tested well.
Near Rochester, NY 14617
Evan
Job Details:
06/04/2019
WASHER WHIRLPOOL WTW4855HW1
Customer stated that unit was stuck on spin. Upon arrival spin light was on but unit had finished cycle. Checked for error codes unit was displaying shifter fault code (F7E5) cleared code. Ran diagnostic cycle. Unit completed cycle as it should. Ran tachometer verification test shifter is functioning as it should at this point. Customer to monitor if issue persists.Unit testing good at this time
Near Webster, NY 14580
Evan
Job Details:
06/04/2019
DISHWASHER WHIRLPOOL WDF560SAFM2
Customer stated that unit was tripping breaker each time they attempt to run cycle. Upon arrival breaker was off. Inspected connectors at junction box underneath unit. Connections tested good. Unplugged dishwasher from outlet ran extension cord from other outlet to test unit. Unit now functioning as it should on other outlet. Ran diagnostic cycle. Unit completed cycle as it should. No codes were present at this time. Went over controls functions and usage with customer. Unit tested good
Near Churchville, NY 14428
Dave L
Job Details:
06/04/2019
DISHWASHER KITCHENAID KDTE234GPS0
Check valve on drain hose was stuck preventing drain. Freed check valve
Near Rochester, NY 14615
Dave L
Job Details:
06/04/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Brass adapter is leaking from the rubber seal. This is not part of the dishwasher and was used in the installation process. Left water to the unit shut off so that a plumber can repair. Unit damaged ceiling under the unit
Near Rochester, NY 14612
Dave L
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
Top of freezer gasket was not sealing. Raised door and heat molded gasket. Gasket now seats properly.
Near Rochester, NY 14616
Dave L
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM03
Unit is not making ice. Initiated harvest. Icemaker stalled and would not complete harvest. Verified continuity through harness fuse. Replaced ice maker Customer to monitor
Near Macedon, NY 14502
Steve
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRF560SEYMO5
Replaced ice maker for open motor causing no ice production. The ice maker tested good
Near Ontario, NY 14519
Evan
Job Details:
06/04/2019
DISHWASHER KITCHENAID KDFE104HBL0
Customer stated they ran load for first time and pod would not dissolve. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit was not filling during beginning of cycle. Inspected water valve. Discovered that valve was unplugged. This is cause for issue. Reseated connector on valve. Ran diagnostic cycle again. Unit filled as it should. Unit completed cycle as it should.Unit tested good
Near Rochester, NY 14617
Evan
Job Details:
06/04/2019
DRYER MAYTAG MEDC400BW1
Customer stated unit was squeaking. Upon inspection discovered that rear rollers had seized on shaft causing noise. Cleaned roller shafts and replaced rollers. Ran test cycle Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Rochester, NY 14618
Steve
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Found ice maker fan had ice in it causing loud noise. Removed ice and the fan checks good.allen screw stipped for frz door handle and handle will not stay on ; O-emld tckt
Near Webster, NY 14580
Steve
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Replaced frozen fill tube. The customer is going to repair the saddle valve at the water line for low water pressure.
Near Webster, NY 14580
Evan
Job Details:
06/04/2019
RANGE WHIRLPOOL KDRS407VSS05
Customer stated when burners are on low setting unit will start to spark ignitors and attempt to light certain burners. Set burners to low setting. While having rear right burner on low unit began to spark and attempt to light left rear burner. Unit is experiencing with module. Ordering module and harness ; ordrng 1 W10363277 (HARNESS) and 1 WPW10475147 (SPARK MODULE )
Near Webster, NY 14580
Steve
Job Details:
06/04/2019
REFRIGERATOR KITCHENAID KRMF606ESS00
Replaced ice maker for no ice production and failing ice harvest in diagnostics. The icemaker tested good
Near Webster, NY 14580
Steve
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL KRSC503ESS01
The fresh food evaporator was full of frost. Removed frost and replaced evaporator fan and thermistor. Found the original thermistor was loose on the evaporator. Tighten the new thermistor for good readings.
Near Webster, NY 14580
Evan
Job Details:
06/04/2019
COOKTOP JENN AIR JGD3430BS00
"Customer stated that they were unable to turn valve on for right rear burner. Upon inspection discovered that valve had seized causing issue with burner not lighting. Ordering valve, burners assembly’s , replacement burner screws ; ordrng 1 74007734 (BURNER RF) and 2 74007735 (BURNERS LR RR)s and 1 74007736 (BURNER LF) and 1 W10467728 (VALVE RR) and 8 WP90767 (BURNER SCREW )s"
Near Penfield, NY 14526
Steve
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL ED2KHAXVB01
Replaced water filter housing for no water and leaking at the housing. The water tested good
Near Canandaigua, NY 14424
Dave F
Job Details:
06/04/2019
OVEN WHIRLPOOL WFE515S0EB1
Replaced left right door hinge due to not shutting correctly. Unit tested good .left parts with customer.
Near Canandaigua, NY 14424
Dave F
Job Details:
06/04/2019
WASHER MAYTAG MVWC465HW0
Washer was stuck in drain would not turn off after all water was gone. Unplugged unit . Cleared pressure hose . Reseated pressure hose at control . Calibrated. Unit . Tested unit in auto diagnostics. Tested good .
Near Rochester, NY 14606
Dave L
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13
Defrost thermostat is reading open in diagnostics. Thermostat testing good. Defrost heater ; rqstng P&A on 1 W10864261 (cntrl-elec) and 1 WPW10514110 (motor evaporator) and 1 WPW10589838 (cntrl-elec)
Near Rochester, NY 14612
Dave L
Job Details:
06/04/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00
Freezer door harness is open quoted freezer door. Parts covered per KB. ; ordrng 1 LW10839374 (FREEZER DOOR)
Near Rochester, NY 14610
Dave F
Job Details:
06/04/2019
REFRIGERATOR AMANA ARB2557CSR
Replaced water valve due to leaking . Tested unit . Tested good . No leaks
Near Avon, NY 14414
Dave F
Job Details:
06/04/2019
DRYER WHIRLPOOL WGD8000BW0
Thermal fuse was popped in dryer . Cleaned dryer for lint . Suggested to customer to clean vent . Tested unit . Tested good .; used 1 WP3390719 (FUSE-THERMAL) from stock
Near Rochester, NY 14624
Dave L
Job Details:
06/04/2019
DISHWASHER KITCHENAID KDFE104HPS0
Door is binding on the left hand side allowing water to pass by the gasket on the right hand side. Adjusted level and door so that it would shut properly
Near Rochester, NY 14624
Shaiman
Job Details:
06/04/2019
DRYER WHIRLPOOL ler8858eq0
Customer was experiencing long dry times. Unit would still heat up to 160 degrees with the temp control set to ex low. Timer should be replaced. Customer declined further repair.
Near Rochester, NY 14611
Shaiman
Job Details:
06/04/2019
WASHER KENMORE 249.22202
Customer was under the impression that just the service fee covered any and all repairs. Declined to pay $90 fee just for diagnosis. No work was done. ; dspstn on spec-tagged invntry: 1 WP3949238 SWITCH-LID
Near Fairport, NY 14450
Evan
Job Details:
06/04/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Customer stating they cannot select cycle functions on user interface. Upon inspection discovered that cancel/drain led was illuminated and unit was constantly running drain cycle. Could not select other functions unit would continually run drain pump. Removed door panel to inspect control. Unplugged power from control let unit sit for 15 mins. Restored power unit is still in cancel/drain cycle. Can not select any functions on user interface cannot get unit into diagnostic mode. Unit needs user interface and control board. Ordering control and UI ; ordrng 1 W11157079 (UI ) and 1 W11305297 (CONTROL )
Near Ontario, NY 14519
Steve
Job Details:
06/04/2019
MICROWAVE MAYTAG MMV5208WB1
Found the microwave pulling 6 amps and not heating. Tested high voltage diode and it is shorted. Ordering diode. ; ordrng 1 W11256462 (DIODE)
Near Rochester, NY 14607
Shaiman
Job Details:
06/04/2019
DRYER KENMORE 110.975626
Passed airflow test. Removed vent and checked for congestion; vent is not clogged and looks good.
Near Churchville, NY 14428
Dave L
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ
Found small accumulation of ice near the evaporator fan shroud. Likely caused by air infiltration. No signs of air leaking in at this time. Removed ice. No build up on the evaporator. Customer to monitor.
Near Rochester, NY 14624
Dave L
Job Details:
06/04/2019
DISHWASHER KITCHENAID KDFE104HPS0
Door is binding on the left hand side allowing water to pass by the gasket on the right hand side. Adjusted level and door so that it would shut properly
Near Canandaigua, NY 14424
Dave F
Job Details:
06/04/2019
WASHER WHIRLPOOL WTW4955HW1
Customer did not know we were coming today . Was home but wants husband to be around when we are there because he knows what's going on . Customer will call in to reschedule when they know his schedule.; saved tckt
Near Pittsford, NY 14534
Dave F
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Door handles are loose . Tightened handles . Shelfs broken . Ordering shelfs WPW10224961 send to customer . Was called a stupid American and was being threatened. Customer picked objects up and acted like he was going to hit me with them inside the house . As I was leaving the house . The customer pushed me down the steps of the house . Picked up and plant planter and hit my arm then hit the truck window . Customer then wouldn't let me leave . Finally was able to he tried to chase me down the road .; ordrng 2 WPW10224961 (bin-cntlvr)s
Near Rochester, NY 14610
Dave F
Job Details:
06/04/2019
REFRIGERATOR JENN AIR JS42SEDUDW0
Ice maker not making ice no power going to ice maker . Called techline SR 7725001133 . Tested power to optics. No power at transmitter. Needs new optics ordering part W10757851; ordrng 1 W10757851 (optic bd set ref)
Near Rochester, NY 14624
Shaiman
Job Details:
06/04/2019
WASHER MAYTAG MVWC565FW1
No error codes present. Lid lock tested good in manual diagnostics. Unit completed auto test with no complications. Customer concerned that the unit does not finish cycles. Control should be replaced.; ordrng 1 W11162438 (CONTROL )
Near Rochester, NY 14626
Shaiman
Job Details:
06/04/2019
RANGE KENMORE 79045582900
Right front burner would only work on high. Replaced switch. Left rear burner is having the same issue. Customer said the oven is also overheating. Bake element is functioning. Control should be replaced. ; ordrng 1 318183101 (support) and 1 318293831 (switch) and 1 318296812 (clock/timer)
Near North Chili, NY 14514
Shaiman
Job Details:
06/04/2019
WASHER AMANA NTW4516FW2
"F7E6 on arrival. Customer concerned it won’t finish cycles, gets to rinse and doesn’t do anything else. Unit will not agitate nor spin in manual diagnostics. Unit does however switch gears. Motor and cap should be replaced.; rqstng P&A on 1 W10890624 (motor-drve) and 1 W11175257 (CAP)"
Near Linwood, NY 14486
Dave F
Job Details:
06/04/2019
COOKTOP KITCHENAID KGCC566RBL07
Cooktop has a stress crack on top of unit from the frame being bowed . Replaced cooktop and noticed that the center of the unit was lift up high on and not laying flat on frame . Tried multiple times to move cooktop around with no success to make it fit right . Called techline they were closed . Took photos . ; O-emld tckt
Near Farmington, NY 14425
Steve
Job Details:
06/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Found the ice dispenser motor and water dispenser when activated act they they are working but not activating. Found the door liner is sunk in and not activating the door switch fully. ; ordrng 1 W11104477 (dor-fip)
Near Rochester, NY 14626
Dave L
Job Details:
06/03/2019
RANGE FRIGIDAIRE FGGF3058RFC
Quoted 367.56 for control board. Customer denied repair and is going to replace.
Near Hilton, NY 14468
Dave L
Job Details:
06/03/2019
OVEN WHIRLPOOL WOD93EC0AS
Checked power at receptacle. Found open wiring connection that was incorrectly installed. Thermal control fuse also open. Unrelated . Left breaker off to unit and replaced the thermal fuse. The Customer is going to have a licensed electrician repair damaged connection in the junction box.
Near Rochester, NY 14621
Dave L
Job Details:
06/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05
Replaced open fan motor. Unit tested good.
Near Webster, NY 14580
Dave L
Job Details:
06/03/2019
WASHER MAYTAG MVWC350AW1
"Unit was not completing cycles due to a shifter fault. Replaced shifter and ran auto test. Unit passed. Calibrated unit; dspstn on spec-tagged invntry: 1 WPW10276397 PUMP , used 1 WPW10006355 (ACTUATOR) from stock"
Near Rochester, NY 14620
Dave L
Job Details:
06/03/2019
DRYER WHIRLPOOL WGD5300VW0
Replaced open thermal fuse due to unit not heating u it tested good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Pittsford, NY 14534
Dave L
Job Details:
06/03/2019
REFRIGERATOR GE ZFSB27DAGSS
Unit is leaking on the floor due to a clogged defrost drain.
Near Rochester, NY 14624
Dave L
Job Details:
06/03/2019
RANGE WHIRLPOOL GS563LXSS
"The gas valve is not opening for bake or broil. Ordering gas valve. ; ordrng 1 WPW10293048 (valve-gas), dspstn on spec-tagged invntry: 1 12400035 IGNITOR and 1 WP9758079 IGNTR-OVEN"
Near Rochester, NY 14606
Dave L
Job Details:
06/03/2019
REFRIGERATOR WHIRLPOOL WRS315SNHB01
Fresh food section is. Completely Y frozen. Ordering control and diffuser; ordrng 1 W11190849 (CONTROL) and 1 W11216945 (DIFFUSET)
Near Fairport, NY 14450
Evan
Job Details:
06/01/2019
MICROWAVE WHIRLPOOL WMH31017FB0
Customer stating door error lock code is still popping up after having interlocks replaced. Upon inspection discovered that lower primary switch has gone bad causing issue. Replaced interlock. Ran test cycle Unit tested goodCustomer has labor coverage and part is under ATEC warranty Collecting service call fee ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Webster, NY 14580
Evan
Job Details:
06/01/2019
WASHER WHIRLPOOL WTW4816FW2
Customer stated unit was producing unusual noise. Upon inspection discovered unit was displaying error code for shifter fault. Ran tachometer verification test to test function of actuator. Actuator failed test. Installed new actuator ran diagnostic cycle unit completed cycle as it should. Ran unit on spin and agitate in manual test mode. Unit tested good ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W10913953 ACTUATOR
Near Ontario, NY 14519
Evan
Job Details:
06/01/2019
WASHER WHIRLPOOL MVWX655DW1
Customer stated unit was shutting off mid cycle. Upon arrival unit was unplugged. Plugged unit in and ran cancel/drain cycle. Unit was continually shutting off when trying to get unit into diagnostic or run test cycle. Unit needs control board. Quoted customer for repair...W11116592(control) $260.00Labor $34.95 Service call fee 89.95 Customer is going to think about repair and contact office if they would like to proceed Collecting service call fee
Near Webster, NY 14580
Evan
Job Details:
06/01/2019
DRYER WHIRLPOOL WED8740DW0
Using dryer repair kit due to unit squeaking while drum was spinning. Discovered that idler pulley was seized causing noise. Replaced all parts ran test cycle Unit tested good
Near Rochester, NY 14618
Evan
Job Details:
06/01/2019
WASHER KENMORE 110.249423
"Replacing gear case , clutch and agitator clutch due to unit not spinning out properly. Replaced all parts. Ran test cycle unit tested good"
Near Pittsford, NY 14534
Evan
Job Details:
06/01/2019
WASHER MAYTAG MHW7100DW0
Customer stated that unit was producing noise while in spin. Upon inspection discovered that Clamp for drain hose was disconnected from Frame causing rattle. Reattached clamp and ran test cycle. Unit tested good could not replicate issue
Near Pittsford, NY 14534
Dave F
Job Details:
06/01/2019
OVEN-MW COMBO GE JKP90DP3WW
Oven turning on during use while heating up and breaker pops . Reset breaker and tried microwave. Breaker also popped. May have a bad breaker . Customer will look into that .
Near Fairport, NY 14450
Dave F
Job Details:
06/01/2019
OVEN WHIRLPOOL WFE525S0HZ1
Found the right side of the oven door was not in all the way causing the heat to come out on the right side of the door . Reseated the door . Bake element is squeaking between the legs and the cavity . Put some aluminum foil on the legs of the element . Tested unit the is no noise . Tested good .
Near Macedon, NY 14502
Dave F
Job Details:
06/01/2019
REFRIGERATOR GE PFSF6PKXABB
Drain in freshfood evaporator was plugged . Defrosted evap and clears out drain . Tested unit tested good.
Near Rochester, NY 14623
Steve
Job Details:
06/01/2019
REFRIGERATOR KITCHENAID KRFC300ESS01
Ordering damper for loud damper ; ordrng 1 WPW10594329 (control)
Near Rochester, NY 14618
Dave F
Job Details:
06/01/2019
REFRIGERATOR WHIRLPOOL GS6SHAXKQ01
Replaced water dispenser tube due to being broken . Tested unit tested good . Is making good ice since last visit .
Near Rochester, NY 14618
Dave F
Job Details:
06/01/2019
DISHWASHER FRIGIDAIRE PLD4375RFC2
Ran dishwasher in cycle seems to be working fine . Quoted customer for repair with the control . They will look into buy a new unit if it keeps acting up .
Near Victor, NY 14564
Dave F
Job Details:
06/01/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
Replaced water valve inside cabinet and outside of cabinet . Turned water down at the valve. Tested unit tested good.
Near Webster, NY 14580
Evan
Job Details:
06/01/2019
DISHWASHER JENN AIR JDTSS246GS0
"Customer stated that they attempted to use unit for first time and when open door could see spark at left lower hinge and user interface began to get very warm. Nothin would display on panel. Upon inspection removed door to inspect control. Control had thermal event at multiple connectors. Ordering control,UI , wiring harness and replacement hinge for left side ; ordrng 1 W11193071 (HARNESS) and 1 W11302461 (UI) and 1 W11308811 (CONTROL ) and 1 WP8534854 (HINGE LEFT ), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near Victor, NY 14564
Dave F
Job Details:
06/01/2019
DISHWASHER KITCHENAID KDTM404EBL1
F8E2 error code drain motor electrical problem. Checked the drain hose made sure the check valve is working and not letting water back in . Ran unit in auto diagnostics tested good .left drain hose with customer.
Near Rochester, NY 14616
Dave L
Job Details:
06/01/2019
DISHWASHER FRIGIDAIRE FGHD2465NFWB
Keypad has a stuck key. Quoted 378.49 for the keypad customer is going to replaceKeypad is 807545701
Near Rochester, NY 14612
Dave L
Job Details:
06/01/2019
DRYER FRIGIDAIRE FASG7073NW0
Replaced thermostat and limiter. Dryer tests good. Vent still needs to be replaced. Left unit unplugged. ; dspstn on spec-tagged invntry: 1 137116700 THERMOSTAT and 1 137539200 LIMITER
Near Rochester, NY 14625
Dave L
Job Details:
06/01/2019
REFRIGERATOR WHIRLPOOL WRT771REYB00
Replaced cracked tube that was leaking. Unit tested good.
Near Penfield, NY 14526
Dave L
Job Details:
06/01/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00
"Replaced evaporator and drier due to low side leak. Unit began cooling after installation. Customer,re to monitor. Warranty covers sealed system parts and labor.; dspstn on spec-tagged invntry: 1 W10917531 EVAPORATOR"
Near Pittsford, NY 14534
Steve
Job Details:
06/01/2019
REFRIGERATOR WHIRLPOOL KRFC300EBS00
Found door handle post loose causing handle to be loose. Removed handle and tightened. Reinstalled handle and refrigerator tested good.
Near Rochester, NY 14609
Steve
Job Details:
06/01/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Found the saddle valve that sends water to refrigerator is restricted causing low water flow. The refrigerator tests good. Customer is going to replaced saddle valve.
Near Rochester, NY 14607
Steve
Job Details:
06/01/2019
REFRIGERATOR KITCHENAID KBFS25EWMS2
Shimmed down the mullion catch and the door is closing properly.