Near Churchville, NY 14428
David
Job Details: 03/10/2021
WASHER WHIRLPOOL WDTA50SAHZ0 Customer is having an issue with the dishwasher heating. Found F7 error in diagnostics which explains why the heater was not turning on ran diagnostics through oh WA calibration. There was an owi error in the diagnostics as well. Found that the drain hose was installed through the floor and into a trap in the basement with no air gap. This is causing water to syphon out during wash. Recommending that the hose be installed through the cabinet and into the disposal. Customer agreed to adjust installation and monitor if problem persists pre order OWI W11084121 owi
Near Spencerport, NY 14559
David
Job Details: 03/10/2021
MICROWAVE KITCHENAID KCMS1555SSS Replaced release lever. Unit tested good
Near North Chili, NY 14514
Tanner
Job Details: 03/10/2021
WASHER WHIRLPOOL WTW4616FW2 Q1 no Q2 no Q3 no Complaint of wet clothes and not enough water. No stored errors.Ran autodiagnostic and completed without issue. Rviewed use and care with customer.
Near Fairport, NY 14450
Steve
Job Details: 03/10/2021
DISHWASHER KITCHENAID KDPM604KPS0 Attached spray arm to manifold. If problem persists preorder W11174340 manifold
Near Rochester, NY 14610
Dave
Job Details: 03/10/2021
WASHER WHIRLPOOL WFW8740DW0 Replaced door latch and tested unit in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP and 1 WPW10443885 LATCH
Near East Rochester, NY 14445
Dave
Job Details: 03/10/2021
RANGE WHIRLPOOL WFG524SLAB0 Glass on front door is broken WPW10409946. .quoted customer for the job . Customer refused service also refused payment of service call . That is theft of service. Customer knew about service as he told me that he did . Customer still refused service and to pay . Customer insisted unit was under warranty but the purchase date 1/5/2013
Near Rochester, NY 14620
Tanner
Job Details: 03/10/2021
DRYER WHIRLPOOL LEC8858EQ2 Q1 no Q2 no Q3 noComplaint of no tumble. Found belt was broken. Vacuumed cabinet. Lubricated rollers and pulley. Replaced belt. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 341241 BELT
Near Rochester, NY 14611
Dave
Job Details: 03/10/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Unit door isnt shutting right . Found the microwave cabinet was bent not allowing door to close right causing the door switch failure and relay error . Called techline Sr 7730202749 techline deem unit unrepairable and customer will have to contact customer service.
Near Rochester, NY 14619
Dave
Job Details: 03/10/2021
WASHER WHIRLPOOL NTW4516FW3 Unit was stuck in drain cycle . Was able to get machine out of drain cycle . No error codes . Calibrated unit and tested in diagnostics. Unit tested good .
Near Penfield, NY 14526
Dave
Job Details: 03/10/2021
RANGE AMANA AGR5630BDB1 Broiler not lighting everytime .check power to outlet is properly grounded. DSI board is working and is detecting flame after it is lit .made adjustments to broiler ignitor . both bake and broil are working. Ran broiler for a bit the. Turned off and restarted. Unit tested good .
Near Hemlock, NY 14466
Dave
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRB322DMBB Replaced bi metal harness . Tested unit . Tested good .
Near Webster, NY 14580
James
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM404KBS0 Q1 n. Q2 n. Q3 n. Replaced pump assembly and tested. Found no leaks. ; dspstn on spec-tagged invntry: 1 W11416362 PUMP & MOTOR
Near Rochester, NY 14626
James
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Q1 n. Q2 n. Q3 n. Unit not powering on. Found fuse blown. Tested door switches and replaced fuse. Unit functions properly.
Near Henrietta, NY 14467
Dave
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDFE104DSS5 replaced wash pump and rack adjusters for being broken . Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Henrietta, NY 14467
Dave
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC465HW3 No errors codes . Unit is leveled and tested good in diagnostics. Unit is working as expected. Taught customer best wash cycle and usage .
Near Rochester, NY 14624
Dave
Job Details: 03/06/2021
OVEN MAYTAG MGR8800FZ1 "348 pre heat 319, 356 ,317, 356, 321, 361 . average temperature was 338 . Turned oven offset up 10 degrees. Unit tested good ."
Near Scottsville, NY 14546
Dave
Job Details: 03/06/2021
DRYER WHIRLPOOL WGD4815EW2 Replaced motor and blower . Tested unit . Unit tested good .
Near Canandaigua, NY 14424
Steve
Job Details: 03/06/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced pump for chopper broken and stopping impellers. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W11412663 PUMP-DRAIN
Near Farmington, NY 14425
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDEH01 Inspected drain pan and water valve and it did not leak. Found when unit was in defrost the water was restricted in drain tube causing it to leak where it meets the cabinet. Removed debris from tube and refrigerator checks good.
Near Pittsford, NY 14534
Steve
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KRFC302ESS02 Replaced mullion for broken mullion and not closing properly.
Near Rochester, NY 14618
Steve
Job Details: 03/06/2021
DISHWASHER KITCHENAID KUDA03CTBS3 The dishwasher has been working as expected since last visit and customer decided to leave it be.
Near Fairport, NY 14450
Steve
Job Details: 03/06/2021
COOKTOP KITCHENAID KECS100GBT1 Replaced right front infinite switch for no power to burner and status light stuck on.
Near Fairport, NY 14450
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Replaced ice maker for open motor. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14624
David
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDFE104HWH0 "Customer experienced an issue where the door would not close. After the unit sat for a while the door began shutting properly again. Replace the rail suspecting that they were swelling up at the bearing race preventing the door from shutting. Customer to monitor; used 1 W11259786 (Track), and 1 W11259785 (Track) from stock"
Near Penfield, NY 14526
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM Tested temps and freezer was at 0 degrees. The fresh food section was at 35. The temps was set to second light from left. Restricted warm air returns for better temp regulations. The customer is going to monitor.
Near Geneseo, NY 14454
Dave
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM604KPS0 replaced drain pump. Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11412291 PUMP-DRAIN
Near Rochester, NY 14613
Evan
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4800BQ1 Repacking water valve due to cold water valve solenoid failing to operate. Replaced water valve. Tested unit. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE
Near Rochester, NY 14606
David
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 Customer concerned with machine not spinning clothes dry. One load that the customer had tried to wash did not spin out properly put unit in diagnostics to check for errors. Find an unbalanced load code in diagnostics. Ran unit through auto test to check functions. Calibrated unit and tested drain and spin to verify operation. Went over using care with the customer.
Near Livonia, NY 14487
Dave
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW75HEFW0 unit not draining . Found drain clean out was plugged . Cleaned drain out .tested unit in diagnostics. Unit tested good . If problem persists order W11044559 pressure hose and W10903220 air trap .
Near Rochester, NY 14616
James
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit not filling properly and tangles clothes. No error codes. Calibrated control and tested two sheets on bulky cycle
Near Rochester, NY 14613
Evan
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4800BQ1 Customer stating that unit is still not operating after last visit. Discovered that unit is still not receiving proper voltage. Explained to customer that unit operates on 240v and unit is not receiving this voltage needed to operate. Customer will need to seek licensed electrician for further diagnosis
Near Rochester, NY 14618
Tanner
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4616FW0 "Q1 no Q2 no Q3 noComplaint of noise.Opened cabinet found dangerous amount of lint in unit. Rollers have seized one breaking off. Cleaned cabinet and replaced roller supports. Testd unit and unit tested good.; used 1 349241T (ROLLER-SUPPORT 2PK), and 1 341241 (BELT) from stock"
Near Webster, NY 14580
Steve
Job Details: 03/06/2021
RANGE MAYTAG MER8800FZ0 Found broil element is stuck in on position causing unit to overheat. Unplugged wires to broiler and quoted for control replacement. Customer is going to replace
Near Rochester, NY 14607
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Sr# 7730181566 The customer is stating that the fresh food section is freezing food randomly. tested temps and they were good at time of service. The ff was 38 and There was a frozen potatoes on bottom shelf. Freezer was 3 degrees. The ice maker was off on user interface. Called tech line and e planed situation. Tech line says that they are in the process of flashing the control and to keep an eye out for service pointers to replace controls. Explained to customer. Recommended to put ice in ice bin and turn icemaker on to make sure the ice maker thermistor is reading cold temps in bin to stabilize temps in fresh food section.
Near Henrietta, NY 14467
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWX655DW2 "Q1 no Q2 no Q3 no*unit covered under manufacturer warranty, proof of purchase attached*Complaint of o operation. Unit in 'sudden loss of power state' on arrival. Followimg stored errors:F0E5 off balance loadF7E7 motor unable to reach target RPM.Checked power and outlet tested good. Ran autodiagnostic and completed without issue. Ran high spin and motor attained proper RPM"
Near Pittsford, NY 14534
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW94HEXW2 Q1 no Q2 no Q3 noReplaced ACU. Tested via autodiagnostic and unit tested good.
Near Webster, NY 14580
James
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW5620HW0 F5e3 unlock failure. Load wet at end of cycle and drain and spin has to be run a second time. Ran test 12 and verified pump and motor. Suspect user interface is turning spin off in cycle randomly. Customer is to monitor cycle selections. Inspected tub and found bellows is wearing on itself. Need bellows and acu; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows)
Near Ontario, NY 14519
Tanner
Job Details: 03/06/2021
WASHER MAYTAG MHW5630HW2 Q1 no Q2 no Q3 noReplaced valves and UI. Tested unit via auto diagnostic and unit tested good.
Near Spencerport, NY 14559
James
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Q1 n. Q2 n. Q3 n. Replaced door, icemaker, nameplate, and catch. Shelf ordered is wrong size. Replaced broken shelf rail with one from new shelf. Filter door catch broken from door. Need door and correct shelf. Customer is to monitor ice production. ; ordrng 1 W11347066 (Filter door ship to customer) and 1 W11347066 (Filter door) and 1 W11251739 (Shelf ship to customer)"
Near Rochester, NY 14619
Evan
Job Details: 03/06/2021
DRYER GE GTX22EASKWW Customer stating that door would not shut properly. Discovered multiple issues with door. Hinges are causing partial issue due to door not lining up with strike properly. Was able to bend hinges into place. Also strike has receded into door causing strike to make contact with catch. Disassembled door and removed catch. Reseated catch properly and tested door once reassembled. Door is now shutting as it should.
Near Pittsford, NY 14534
Dave
Job Details: 03/06/2021
REFRIGERATOR AMANA ARB2117AW Unit is not keeping temperatures consistent. Fan is working and cooling system is working . Compressor starts up . Unit needs thermostat. Ordering part . ; ordrng 1 W10752646 (thermostat)
Near Rochester, NY 14626
David
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced left side fresh food door.
Near Rochester, NY 14626
Dave
Job Details: 03/06/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00 "called techline SR 7730174169, techline said to order a door because the heater failed for the fill tube .ordering door LW11026429; ordrng 1 LW11026429 (Freezer door)"
Near Rochester, NY 14620
Evan
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL KDTE104ESS1 Replacing dispenser and dispenser guard due to unit missing spring for detergent door and also missing dispenser guard to keep rack in place. Replaced both parts. Ran diagnostic cycle. Confirmed dispenser was working. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14610
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW85HEFW1 Q1 no Q2 no Q3 no Complaint of door staying locked. Followimg stored errors:F9E1 long drainF3E1 water level errorRan autodiagnostic and drain pump runs but is not productive. Removed garmemts from and cleaned Sump. Cleaned pressure port. Tested unit via autodiagnostic and unit tested good.
Near Hilton, NY 14468
David
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 SR7730180321 the freezer led wires have separated from the plastic connector making it impossible to repair. Documented vidings via video chat with Techline. Contact service contract company to relay diagnosis.
Near Spencerport, NY 14559
David
Job Details: 03/06/2021
MICROWAVE KITCHENAID KCMS1555SSS Contacted customer. Pre ordered release lever. ; ordrng 1 WP8205451 (Release lever)
Near Webster, NY 14580
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found right side fresh food section light switch not switching door to close position and door alarm will keep going off. Removed switch and ordered switch. ; ordrng 1 W11384469 (Ff right switch) and 1 Shipping (Shipping)
Near Fairport, NY 14450
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 "Q1 no Q2 no Q3 noComplaint of wet clothes. Following stored errors:F0E5Ran autodiagnostic and during agitation the wash basket was spinning. Inspected under unit and found actuator disconnected with Cam. Needs new actuator, cam, and gearcase.; ordrng 1 W10913953 (Actuator) and 1 W11454734 (Gearcase) and 1 W10721967 (Splutch kit)"
Near Rochester, NY 14606
David
Job Details: 03/06/2021
DISHWASHER MAYTAG MDBH949PAM0 Customer has a been experiencing a small leak coming from the bottom of the dishwasher. Found a small tear on the right hand side of the tub gasket and evidence of a larger leak at the vent. Also found silver migration on the user interface ribbon. Coded for both gaskets and user interface customer is going to replace the unit.; rqstng P&A on 1 W10542314 (Gasket) and 1 WP8269259 (Gasket vent) and 1 W10811163 (UI)
Near Rochester, NY 14626
David
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Fresh food section is not cooling because a damper remains in the close position. Damper will open and close in diagnostics. Thermistor is testing in range for the temperatures recorded. Checked position of the damper switch at the control board switch read true in close position but does not change when ran in diagnostics. Call Techline to verify diagnosis. They were unable to determine if it was the control board or the damper unfortunately. Quoted for damper with the possibility of needing the control board ordering both took a deposit for the damper; ordrng 1 WPW10257451 (Damper) and 1 W11034366 (Control)
Near Rochester, NY 14626
David
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Tenant is concerned with inconsistent temperatures. Found freezer is 0° and fresh food section in the 30s. Temperature control was sent to the coldest setting in the fresh food section likely contributing to the low temperature readings. Maintenance is saying that when temperature settings are changed freezer begins to thaw and food in the fresh food section isnt cold enough. Observed a full and complete frost pattern in the freezer fans operating as they should. Ordering control and fresh food thermistor. ; ordrng 1 W11353813 (Control) and 1 W11438736 (Thermistor)
Near Webster, NY 14580
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWB855DC0 Q1 no Q2 no Q3 noComplaint of noise during end of cycle. No stored errors. Ran autodiagnostic and bearing rub heard duromg high spin and heavy agitation. Ordering new gearcase and slider.; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
Near Rochester, NY 14612
David
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Part was damaged in box. Re-ordered you a gasket is also torn order and gasket.; ordrng 1 W11284720 (UI) and 2 W10830055 (Gasket)s, dspstn on spec-tagged invntry: 1 W11284720 UI"
Near Rochester, NY 14611
Evan
Job Details: 03/06/2021
WASHER AMANA NTW4516FW3 Customer stated that unit will not run cycle. Checked for error codes. Unit displaying f5e2 code lid lock fault. Was able to get unit into diagnostic and run cycle. Unit completed cycle. Ran unit on rinse and spin cycle and unit froze after initial fill. Control became unresponsive and unit would not drain water or allow tech to open lid. Led verification light is on on the control assembly but unit will not respond to commands. Control will need to be replaced. Ordering control ; ordrng 1 W11170317 (CONTROL )
Near Rochester, NY 14616
James
Job Details: 03/06/2021
WASHER MAYTAG MVWP575GW0 Q1 n. Q2 n. Q3 n. Unit not spinning out. Basket speed fault. Shifter fault. Ran spin cycle and verified motor. Need actuator. 60 months warranty through Maytag; ordrng 1 W11212745 (Actuator)
Near Rochester, NY 14619
Evan
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer stated that unit would not produce ice. Upon inspection confirmed voltage to ice maker. Attempted to jump unit out between T&H terminals unit would not run harvest cycle. Ice maker will need to be replaced. Ordering ice maker ; ordrng 1 WPW10300022 (ICE MAKER )
Near Webster, NY 14580
Tanner
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDT730PAHB0 "Q1 no Q2 no Q3 noComplaint of no drain. Customer turned on breaker and F2E2 message flashed. Cannot operate UI to trouble shoot further. Ordering ACU, UI, and drain motor.; ordrng 1 W11305308 (ACU) and 1 W11116422 (Console) and 1 W10876537 (Drain motor)"
Near Rochester, NY 14612
James
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Q1 n. Q2 n. Q3 n. Replaced damper and tested in diagnostics. Damper functions properly. Found the door not sealing. Need door. ; rqstng P&A on 1 LW10858417 (Door) and 1 W11178521 (Nameplate), states that autho needed"
Near Rochester, NY 14626
Tanner
Job Details: 03/04/2021
WASHER MAYTAG MVW7230HW0 Obvious damage to fascia/console; ordrng 1 W11127499 (Console White) and 1 W11478526 (Fascia Assembly)
Near Rochester, NY 14626
Tanner
Job Details: 03/04/2021
DRYER WHIRLPOOL WED4815EW1 Q1 no Q2 no Q3 noReplaced timer and start switch. Tested unit and unit tested good.
Near Spencerport, NY 14559
Tanner
Job Details: 03/04/2021
WASHER ROPER RTW4640YQ1 "Q1 no Q2 no Q3 noComplaint of unit filling. Did not complete wash. Drained out. Unresponsive till recently. Following stored errors:F9E1 long drainF7E7 motor unable to reach target rpmRan auto diagnostic. Drain hum is heard but drain is not productive. Removed wash basket to look for garments that could be obstructing drain and found none. Needs new drain pump. Ran unit in high spin once vacuum drained. Bearimgs in gearcase have worn and rub. Based on number of repairs and cost, reccomended customer replace unit."
Near Brockport, NY 14420
Tanner
Job Details: 03/04/2021
DRYER MAYTAG MED7230HW0 Q1 no Q2 no Q3 noComplaint of no spin. No stored errors.SR7730155780- unit model serial not stored in ACU. Unit cannot identify its function and cannot run. This unit is up for review to see if a repair can be made.
Near Geneva, NY 14456
Steve
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 "Found drain pump error code. Found piece of insulation underneath drain pump. Removed insulation. Replaced pump for not always draining. Found unit leaking on first push from wash pump. Lowered legs in front of dishwasher and fastened with long screw to cabinet to prevent from falling back in lower floor under dishwasher. Tested and it did not leak for me. ; ordrng 1 Shipping (Shipping), used 1 W10876537 from stock"
Near Churchville, NY 14428
Tanner
Job Details: 03/04/2021
DRYER ADMIRAL AGD4675YQ2 "Q1 no Q2 no Q3 noComplaint of no heat and running past when Timer has expired.Thermal Fuse open. Replaced Thermal Fuse.Temps: measuring temp at exhaust temps temps reached 190 degrees F. Turned unit off. Operating thermostat stuck in closed position causing heat to run continuously. This causd thermal fuse to open. Confirmed in off positions timer still sending voltage to start switch. Bad contacts in timer. Only off position that closes timer is top off position. Customer declined timer replacement. Customer will monitor dry times manually. Auto dry in high heat position should turn off automatically. Replaced Thermal cut off. Tested unit and unit tested good.; used 1 3392519 (Thermal Fuse), and 1 279816 (CUTOFF-THERMAL) from stock"
Near Lyons, NY 14489
Steve
Job Details: 03/04/2021
WASHER MAYTAG MVWX655DW1 "Found gearcase is leaking oil and would not spin in diagnostics. The motor and cap are not working. The washer needs gearcase, motor cap, shifter and cam underneath and agitator and hub for the basket area. ); rqstng P&A on 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 W10913953 (Shifter) and 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W11116592 CONTROL"
Near Palmyra, NY 14522
Steve
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Found the unit not cooling at all. Compressor starts up after a couple tries but does not cool at all. No frost pattern. Quoted for sealed statements repair. Also quoted for water valve that are broken. ; rqstng P&A on 1 W10309988 (Compressor) and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 WPW10238100 (Water inlet) and 1 WPW10341320 (Dual water valve) and 1 Shipping (Shipping)
Near Rochester, NY 14624
Tanner
Job Details: 03/04/2021
DRYER WHIRLPOOL LGR5644JQ2 "Q1 no Q2 no Q3 noComplaint of no tumble. Opened unit and found belt had broken. Inspected slider and found belt had moved off track and was cut on slider. Replaced belt and replaced slider with upgradd pulley. Lubricated roller supports. Tested unit and unit tested good.; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"
Near West Henrietta, NY 14586
Dave
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Found debris in the drain pump of the unit . Removed debris and tested unit . Unit is now draining and working as expected.
Near Canandaigua, NY 14424
Steve
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW4855HW1 Water is banging at house supply or in the walls. Zip tied water lines to drain hose. Recommended customer put water suppressors on water supply.
Near Geneva, NY 14456
Steve
Job Details: 03/04/2021
DRYER MAYTAG MEDB835DW4 "Found drum seal is torn. Both rear rollers had worn off the rollers and both shafts are grooved. QUOTED for repair. Drum, two shafts with fasteners and rollers. 574.47 for complete repair including service call"
Near Newark, NY 14513
Steve
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WZF34X20DW01 Replaced door for concave liner in door causing no seal. I
Near Rochester, NY 14618
Dave
Job Details: 03/04/2021
WASHER WHIRLPOOL MVWB766FW1 Unit has lid lock error code . Ordering lid lock W10810403 . Ui and control for not responding . Stator motor and rotor are rubbing together . Ordering both . Ordering slider ; ordrng 1 W10810403 (lid lock assy) and 1 W11135391 (console) and 1 W11101485 (cntrl-elec) and 1 W10579778 (stator) and 1 W10754161 (motor rotor) and 1 W10734521 (slider) and 1 W10752189 (screw)
Near Victor, NY 14564
Steve
Job Details: 03/04/2021
DRYER WHIRLPOOL WED8620HW0 Ordering door seal for missing seal. Reversing door during repair. ; ordrng 1 W11310035 (Seal) and 1 Shipping (Shipping)
Near Webster, NY 14580
James
Job Details: 03/04/2021
RANGE WHIRLPOOL WFG515S0JW1 Q1 n. Q2 n. Q3 n. broiler only ignites on one side. Tested broiler and gas turned on without ignition. Adjusted burner and verified that there is complete flame. Tested bake cycle. Cooktop burners too high on lowest setting. Adjusted top burners. Unit functions properly.
Near Ontario, NY 14519
James
Job Details: 03/04/2021
WASHER WHIRLPOOL WFW85HEFW0 Q1 n. Q2 n. Q3 n. F9e1. F5e2. Unit locked. Power to pump and it's not running. Replaced drain pump and tested twice. ; used 1 WPW10605427 (Pump) from stock
Near Rochester, NY 14618
Dave
Job Details: 03/04/2021
WASHER WHIRLPOOL WFW72HEDW0 F9E1 long drain error found the bellow was not on right around the tub and clothing has found its way down to the drain pump . Cleared drain pump filter and tested unit . Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 03/04/2021
RANGE WHIRLPOOL WEE730H0DS0 Customer stating that unit will not heat past 170°. Discovered that bake element was testing open causing issue. Confirm voltage at element. Ordering bake element.; ordrng 1 W10779716 (BAKE ELEMENT )
Near Fairport, NY 14450
Evan
Job Details: 03/04/2021
DISHWASHER KITCHENAID KDFE104HBL0 Customer stating that unit was failing to drain consistently at the end of the cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Filled and drained unit multiple times in attempt to replicate issue. Discovered that drain pump was overheating causing issue. Took resistance reading of pump pump tested within range. Ordering drain pump; ordrng 1 W10876537 (DRAIN PUMP )
Near Rochester, NY 14621
Evan
Job Details: 03/04/2021
DRYER WHIRLPOOL WED7500GC0 Replacing heater due to heating coil testing open. Replaced heater. Tested unit. Unit now heating as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Customer stating that unit will not produce ice. Confirmed voltage at ice maker. Attempted to run harvest cycle. Unit would not run harvest cycle. Ordering ice maker ; ordrng 1 W10884390 (ICE MAKER )
Near Hemlock, NY 14466
Dave
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Unit has defrost issue . Replaced jazz board for not defrosting . Customer will monitor . If problem persists order WPW10290745 bi metal harness ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Victor, NY 14564
Steve
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW5105HW0 Tested washer and only found only out of balance load error. Found the drain line was to far down the drain that may be causing wet loads at end of cycle. Tested in diagnostics and all functions worked as expected.
Near Ontario, NY 14519
James
Job Details: 03/04/2021
DISHWASHER KITCHENAID KDTM384ESS Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Glasses not drying. Heater error. Ran diagnostics cycle. Pump functioning. Heater turned on and code did not reappear. Customer is to monitor.
Near Sodus Point, NY 14555
James
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRF560SEHV00 New part is same as original. Called trade care. They are going to research part and see if there is alternative number. ; O-emld tckt
Near Fairport, NY 14450
Evan
Job Details: 03/04/2021
RANGE WHIRLPOOL WFE515S0ES0 Customer stating that unit is not operating burners or oven. Discovered f9e0 error code for miswired range. Discovered that receptacle for outlet was failing to make contact with with terminal for power cord therefore unit was not receiving full 240v needed for operation. Oven itself is functioning as it should. Receptacle begins stove will need to be replaced
Near Rochester, NY 14619
Tanner
Job Details: 03/04/2021
WASHER AMANA NTW4516FW0 Q1 no Q2 no Q3 noUnit not completing wash cycle. Following stored errors:F5E1F5E2Lock clicks during duration of diagnostic cycle. Never spins. Replaced lid lock assembly. Tested unit and unit tested good.; used 1 W11307244 (LATCH) from stock
Near Mount Morris, NY 14510
Dave
Job Details: 03/04/2021
DISHWASHER MAYTAG MDB4949SKZ0 Drain pump had debris in it not allowing unit to drain . Removed debris and tested unit . Unit tested good .
Near Rochester, NY 14613
James
Job Details: 03/04/2021
REFRIGERATOR AMANA ART318FFDB06 Unit not cooling. Ran unit for ten minutes and temp was 67 at evaporator. Need evaporator due to sealed system leak. ; saved tckt
Near Sodus Point, NY 14555
James
Job Details: 03/04/2021
50#IM 15' FS KITCHENAID KUIX335HPS00 Q1 n. Q2 n. Q3 n. Replaced valve and tested. Recommend throwing out first batch of ice.
Near Fairport, NY 14450
Evan
Job Details: 03/04/2021
MICROWAVE WHIRLPOOL WMH31017FS-0 Replacing interlock switches due to unit not acknowledging when door was shut or open. Replaced switches. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Ontario, NY 14519
James
Job Details: 03/04/2021
DISHWASHER KITCHENAID KDTM384ESS Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Glasses not drying. Heater error. Ran diagnostics cycle. Pump functioning. Heater turned on and code did not reappear. Customer is to monitor.
Near Rochester, NY 14621
James
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Q1 n. Q2 n. Q3 n. Unit not making ice. Customer tried power cycling icemaker. Reset icemaker and hit test button and it filled. Customer is to monitor if problem persists replace icemaker
Near Rochester, NY 14616
James
Job Details: 03/04/2021
WASHER WHIRLPOOL WTW4850HW1 Q1 n. Q2 n. Q3 n. Unit leaking intermittently. Tightened hoses and adjusted drain hose. Unit tested ok. Customer is to monitor. Recommend replacing hoses.
Near Rochester, NY 14612
James
Job Details: 03/04/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 Q1 n. Q2 n. Q3 n. Replaced icemaker and tested. Found freezer at 10 degrees and fresh food at 37. Ran forced defrost. Customer is to monitor. If problem doesn't resolve in 24 hours then possible sealed system leak
Near Fairport, NY 14450
Evan
Job Details: 03/04/2021
RANGE JENN AIR JES9800AAB Customer stating that unit is not heating due to element breaking. Unfortunately element is out of stock through distributors and shows no availability. Collecting service call fee.
Near Pittsford, NY 14534
Evan
Job Details: 03/04/2021
DISHWASHER KITCHENAID KDTE254ESS2 Replacing all parts listed due to upper rack falling and feed tube assembly being cracked. Replaced all parts. Tested unit. Unit tested good
Near Ontario, NY 14519
James
Job Details: 03/04/2021
DISHWASHER KITCHENAID KDTM384ESS Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Glasses not drying. Heater error. Ran diagnostics cycle. Pump functioning. Heater turned on and code did not reappear. Customer is to monitor.
Near Canandaigua, NY 14424
Steve
Job Details: 03/04/2021
VAN FORD TRANSIT CONNECT Oil change air filter
Near Webster, NY 14580
James
Job Details: 02/26/2021
RANGE WHIRLPOOL KSGB900ESS4 Q1 n. Q2 n. Q3 n. Replaced rails and adjusted door. Drawer closes properly.