Service History 30

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, New York 14621

DeVaughn C

Job Details: 04/16/2026

"Customer reports unit fills, but will not continue cycle. Unit unplugged, drain hose routed into low pipe, and severely unleveled upon arrival. Unable to pull error codes. Rerouted drain hose & verified pressure hose is clean and clear. Unit completed diagnostic test cycle with no issues. Started normal wash cycle with items. Unit completed sensing and proceeded into wash. Unit testing good at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW5020SW0

Near Rochester, New York 14619

DeVaughn C

Job Details: 04/15/2026

"Customer reports unit would not spin, items soaking wet, and unit running for extended time. Unit unplugged upon arrival. F9E1 (Long Fill) error code stored. Unit completed diagnostic test cycle with no issues. Drain hose lint catcher is extremely restricted. Removed lint catcher to allow proper water flow. Attempted to start quick wash, unit would not start. Reset power then unit started. Control board should be replaced. ; ordrng 1 W11742939 (Control Board)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Irondequoit, New York 14609

DeVaughn C

Job Details: 04/15/2026

"Customer reports unit takes multiple cycles to dry. Discovered blockage in vent exit, preventing proper ventilation. Removed blockage. Repair successful."

We serviced a

MAYTAG DRYER

Model MED4005SW0

Near Rochester, New York 14617

DeVaughn C

Job Details: 04/15/2026

"Replaced motor, blower wheel, then tested. Repair successful."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Honeoye Falls, New York 14472

Ben H

Job Details: 04/15/2026

Customer complaint is soap dispenser does not open. Found dispenser motor had an open winding. Replaced dispenser and tested for proper operation

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS3

Near Farmington, New York 14425

Ben H

Job Details: 04/15/2026

Customer complaint was unit does not spray any water. Found F7 E1 error code for wash motor fault. Wash motor had open winding. Replaced sump and motor And tested unit for proper operation with no leaks

We serviced a

MIDEA RANGE

Model MGR30S2ABB

Near Manchester, New York 14504

Ben H

Job Details: 04/15/2026

Replaced faulty flame sensors and tested unit for proper operation

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB11

Near Shortsville, New York 14548

Ben H

Job Details: 04/15/2026

"Unit had a full frost pattern when I arrived. Unplugged unit and Defrosted evaporator. Plugged unit back in and it developed a full frost pattern in 20 minutes. Watt draw and temperatures are all correct. Customer stated unit seems to keep Temp on a higher setting. Sealed system is working properly and I find no repairs necessary. Customer is to use and monitor ; dspstn on spec-tagged invntry: 2 W11504415 COUPLER BR 8.5X8 2 W11504419 COUPLER , 2 W11504432 COUPLER BR 6X5 , 4 W11504449 COUPLER , 2 W11506619 COUPLER BR 8 , 1 W11109499 DRIER- TUBE , and 2 W11504433 COUPLER BR 6X4"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF0A

Near Rochester, New York 14625

Andres V

Job Details: 04/15/2026

Found no power at the UI. Pulled unit out the plug came out with unit. Plugged unit back in and it turned on. I was able to start a cycle and run unit. Scott is to monitor rest of cycle.

We serviced a

KITCHENAID COOKTOP

Model KCIT730SBLP01

Near Penfield, New York 14526

Andres V

Job Details: 04/15/2026

"When I arrived to home I tested the burners they did not recognize the pot on it, I cycled the power unit then started to work. I called techline they stated that they will send this up to engineering to see if theirs issues with this model. The technician i spoke to said that the only part that could cause that could cause that issue is the burners i replaced or bad pots. The pots customer has are brand new high end pots and pans that work fine on the other burners. Once engineering gets back to me I will contact customer with what they said. Case # 23213738"

We serviced a

WHIRLPOOL WASHER

Model WFW5720RW0

Near Rochester, New York 14626

DeVaughn C

Job Details: 04/15/2026

"Customer states unit leaks during clean washer cycles. No error codes stored. Contacted Whirlpool Technical. Agent states overuse of detergent will cause buildup, which will then cause oversuds and leaking during clean washer cycle. Recommending customer to use less detergent during use. Customer then inquired about bleach draining out of dispenser when filling. Demonstrated to customer overfilling any liquid compartment will cause the liquid to immediately drain out. No further repair at this time. CASE NO. 23217896"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW03

Near Pittsford, New York 14534

Jeremy

Job Details: 04/15/2026

Right door gasket torn and LED is dim in fresh food section. Needs gasket and LED module.; ordrng 1 W11396037 (Gasket) and 1 W11527432 (LED module)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Palmyra, New York 14522

Andres V

Job Details: 04/15/2026

"Found the motor cover fell off and was causing noise. Belt got shredded from cover coming off, replaced the belt and installed new screws on cover. ; used 1 W11239857 (Belt) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Newark, New York 14513

Andres V

Job Details: 04/15/2026

Found drain pump wire broken causing no drain. Replaced lower harness and tested unit on a diag cycle. Unit is working properly; used 1 W11643701 (Lower harness) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KDTE334GPS0

Near Rochester, New York 14610

Trevor

Job Details: 04/15/2026

Reinstalled loose icemaker shut-off arm. Secured loose fridge and freezer door handles.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Newark, New York 14513

Andres V

Job Details: 04/15/2026

"Re aligned door with door strike so doesnt pop open when in use, while taking front panel off a screw came out of in between drum and the front panel. Put unit back together unit is working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Rochester, New York 14610

Trevor

Job Details: 04/15/2026

Leaking water from ruptured circulation pump hose. New hose on order.; ordrng 1 W10730897 (Pump hose)

We serviced a

MAYTAG WASHER

Model MVW5435PW1

Near Hilton, New York 14468

DeVaughn C

Job Details: 04/15/2026

Replaced control board. Unit drained continuously. Contacted whirlpool technical. Unable to calibrate new board. Control board is defective. Re-ordering control board. CASE NO. 23219839; ordrng 1 W11735316 (Control Board)

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSNWW

Near Rochester, New York 14609

Trevor

Job Details: 04/15/2026

Water leaking on to floor is coming from a cracked dehumidifier hose next to washer. No obvious leak coming from the washer. I assisted customer in connecting the smart HQ to his phone.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Pittsford, New York 14534

Jeremy

Job Details: 04/15/2026

"Unit has F1E1 control fault and stuck key fault, will not complete a cycle. Replaced control, ran calibration and diagnostic cycle. Unit tested good.; used 1 W11607637 (CNTRL- ELEC) from stock"

We serviced a

GENERAL ELECTRIC RANGE

Model JGBS30RET2SS

Near Rochester, New York 14605

Jeremy

Job Details: 04/15/2026

Unit red tagged by gas company. Checked all fittings and found no leaks. Found weak bake ignitor and oven safety valve is leaking through bake orifice.; ordrng 1 WB21X38548 (Safety Valve) and 1 WB13X40208 (Ignitor)

We serviced a

GENERAL ELECTRIC WASHER

Model HTW265ASW0WW

Near Rochester, New York 14609

Jeremy

Job Details: 04/15/2026

"Customer stated unit not filling enough. Tested unit with smarthq, no active faults. Found suspension rods are faulty and unit fails fill test. ; ordrng 1 WH22X38438 (Control) and 1 WH13X26534 (Water Valve) and 2 WH16X26910 (Damper)s and 2 WH16X26911 (Damper)s and 1 WH04X29307 (Selector)"

We serviced a

GENERAL ELECTRIC DRYER

Model GTX33GASK1 DRYER SHU

Near Ontario, New York 14519

Trevor

Job Details: 04/15/2026

Start button has to remain pressed for dryer to run. Disassembled unit and reseated connections at motor and motor switch. Retested and dryer is now running after start button is pressed and released.

We serviced a

MAYTAG RANGE

Model MET8665XW02

Near Macedon, New York 14502

Trevor

Job Details: 04/15/2026

Recalibrated oven 20° lower and instructed customer on calibration as instructed in the user guide.

We serviced a

WHIRLPOOL WASHER

Model WFW6720RU0

Near Hamlin, New York 14464

DeVaughn C

Job Details: 04/15/2026

Replaced control board then calibrated. Repair successful.

We serviced a

MAYTAG DRYER

Model LDE8624ACE

Near Rochester, New York 14626

Zach L

Job Details: 04/15/2026

"Replaced idler pulley, belt, and rollers. No unusual noises during testing, unit working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ18

Near Hilton, New York 14468

Zach L

Job Details: 04/15/2026

Replaced inlet valve. Switched position of inlet line and ice maker fill line. Worked properly. Inlet line and ice maker line were swapped from factory.

We serviced a

AMANA REFRIGERATOR

Model BC20TL

Near Penfield, New York 14526

Trevor

Job Details: 04/15/2026

Installed new defrost thermostat and heating element. ; dspstn on spec-tagged invntry: 1 WP10442411 T-STAT

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochester, New York 14609

Trevor

Job Details: 04/15/2026

Washer was plugged out due to constantly draining. This is a S-Code repair. Installed new control board from stock. The new control board also began to drain sporadically. Installed another board to replace the defective board. Washer is now operating normally.; used 1 W11603810 (Control board) from stock

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GNE25JYKFfFS

Near Pittsford, New York 14534

Jeremy

Job Details: 04/15/2026

Customer described noise as coming from freezer and louder when door is open. Unable to recreate noise through diagnostics. Ordering evaporator cover and fan assembly.; ordrng 1 WR49X40245 (Evaporator Cover and Fan Assembly)

We serviced a

GENERAL ELECTRIC DRYER

Model GTD48EASW0WB

Near Churchville, New York 14428

DeVaughn C

Job Details: 04/15/2026

"Unit making excessive noise, and intermittent start. Discovered failed bearing and start button. Replaced bearing, start button, then tested. Repair successful.; used 1 WE04X24719 (Start Button), and 1 WE3M33 (Shaft and Bracket) from stock"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT225SSL2SS

Near Fairport, New York 14450

Jeremy

Job Details: 04/15/2026

Detergent Module is getting stuck when opening. Need detergent Module.; ordrng 1 WD12X32801 (Detergent Module)

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Lyons, New York 14489

Andres V

Job Details: 04/15/2026

"Replaced drain pump, tested it on a diag. Unit is draining ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Phelps, New York 14532

Andres V

Job Details: 04/15/2026

"Replaced temp selector, soil selector and harness, plugged it into the UI and tested it, unit would not respond to any commands. I then unplugged connector from the UI and unit did work. I called techline and explained to them issue they reccomended replacing the UI. Unit now has harness disconnected but power button wont work but the start button does. This was not the case the past few weeks customer has been able to use unit with the connector disconnected. Techline will not deem this unit unrepairable i advised customer to call them to get unit replaced because issue keeps changing every time we come out.Case # 23221799; ordrng 1 W11675701 (Ui)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Bloomfield, New York 14469

Jeremy

Job Details: 04/15/2026

"Customer stated unit would not start. Found partial restriction in drain. Flushed drain, ran diagnostic cycle, no problems found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Hilton, New York 14468

Zach L

Job Details: 04/15/2026

"Compressor windings tested open. Compressor shorted, will not run. Needs new compressor. Repair covered, parts and labor, under 5 year limited warranty.; ordrng 1 W11740253 (Compressor) and 1 W11506619 (8x8) and 1 W11504445 (5x4) and 1 W11504448 (5x1.8) and 1 W11504420 (8x6) and 2 W11504416 (8.5x6)s and 1 W11506635 (Process tube) and 1 W11504431 (7x5)"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT630PYR7FS

Near North Chili, New York 14514

DeVaughn C

Job Details: 04/15/2026

Door drops when ajar. Discovered pulley cable got caught in insulation & disconnected from door. Attached cable then tested. Repair successful.

We serviced a

WHIRLPOOL RANGE

Model WFGS5030RZ0

Near Rochester, New York 14612

Zach L

Job Details: 04/15/2026

Replaced console. Unit working properly.

We serviced a

KITCHENAID RANGE

Model KEBC107KSS03

Near Canandaigua, New York 14424

Ben H

Job Details: 04/15/2026

Customer complaint is they do not hear the cooling fan turn on at all. Tested unit and found cooling fan hums but does not spin. Accessed cooling fan and try to spin with my hand and after half a rotation it locks up. Unit needs a new cooling fan. Cooling fan for this unit is no longer available so unit is unrepairable

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Rochester, New York 14612

Zach L

Job Details: 04/15/2026

"Replaced door hinge. Door closing properly, locks and starts successfully."

We serviced a

GE REFRIGERATOR

Model GWE19JYLEFFS

Near Rochester, New York 14624

Zach L

Job Details: 04/15/2026

"Low side measured -22, fast equalization time. Leak in sealed system. Found leak at schrader valve in process tube. Replaced process tube and drier. Vacuumed to 500 microns and recharged with R600a. Temps and pressures tested good on startup, unit working properly.; dspstn on spec-tagged invntry: 1 WR97X10076 COUPLER"

We serviced a

GENERAL ELECTRIC DRYER

Model HTX26EASW0WW

Near Rochester, New York 14606

DeVaughn C

Job Details: 04/14/2026

High pitched noise present during use. Discovered plastic in blower housing making contact with blower wheel. Removed plastic then tested. Repair successful.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Rochester, New York 14612

Zach L

Job Details: 04/14/2026

Replaced ice door and bin

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, New York 14616

Zach L

Job Details: 04/14/2026

Replaced agitator. Unit working properly.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Brockport, New York 14420

Andres V

Job Details: 04/14/2026

Checked power at outlet and at terminal block found good voltage going to unit. I took unit apart and checked continuity of heating element found none. Checked hi temp fuse. Verified proper voltage to element did find 240v. Unit needs new element; ordrng 1 WP3387747 (Heating element)

We serviced a

GENERAL ELECTRIC RANGE

Model JVM3160DF9BB

Near Hilton, New York 14468

Andres V

Job Details: 04/14/2026

Customer stating that when he heats popcorn it wont pop all the kernels. I spoke to techline and they suggested replacing the inner fan that helps spread heat around; ordrng 1 WB02X35686 (Fan assem) and 1 WB06X10712 (Cover) and 1 WB01X45506 (Rivet)

We serviced a

MAYTAG REFRIGERATOR

Model WRF757SDHZ04

Near Rochester, New York 14612

Andres V

Job Details: 04/14/2026

Had to order part for customer; ordrng 1 W11578030 (Evap fan)

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Rochester, New York 14616

Zach L

Job Details: 04/14/2026

Replaced motor and tested. Unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Webster, New York 14580

Zach L

Job Details: 04/14/2026

Replaced wash pump and tested. Unit working properly.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD58GBSV0WS

Near Ontario, New York 14519

Zach L

Job Details: 04/14/2026

"Unit heating, poor drying is caused by low airflow. Blockage caused by tear in lint filter. Cleared airways blockage and tested, unit working properly.; ordrng 1 WE03X23881 (Lint filter SHIP DIRECT TO CUSTOMER)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Webster, New York 14580

Zach L

Job Details: 04/14/2026

"Wash motor seized, needs new sump.; ordrng 1 W11665769 (Sump assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBH01

Near Rochester, New York 14612

Andres V

Job Details: 04/14/2026

"Unit was not cooling. Compressor, condenser fan and evap fan were not turning on. Noticed deli UI was not working i unplugged it compressor still wouldnt turn on. I called techline they had me test evap fan at control board it was not sending power out. I did hear three wat valve moving. Techline suggested replacing the main control board. When I was pushing unit back into cavity the compressor and all fans turned on. Unit started to cool, customer wants to wait 24 hours to see what refrigerator does. Case #23200643; rqstng P&A on 1 WPW10589837 (Main board)"

We serviced a

AMANA OVEN

Model AER6603SMS1

Near Greece, New York 14612

Andres V

Job Details: 04/14/2026

Unit was wired incorrectly causing it to not get full power. Re wired unit. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ontario, New York 14519

Andres V

Job Details: 04/14/2026

Found F0E9 error code for out of balance pause. I ran a diag successfully I then ran a drain and spin cycle without issues. When pushing basket down it does have some bounce to it that can be causing the unit to go out of balance.; ordrng 1 W11396716 (Suspension rods)

We serviced a

GENERAL ELECTRIC MICROWAVE

Model CWL112P2R1S1

Near Canandaigua, New York 14424

Jeremy

Job Details: 04/14/2026

"Unit has no power indication. Power supply to unit good, No AC power to DC supply board and no display on console. Ordering PCB and console assembly.; ordrng 1 WB27X42527 (PCB) and 1 WB27X42909 (Console Assembly)"

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model PXD22BYPDFS

Near Webster, New York 14580

Zach L

Job Details: 04/14/2026

"Cleared restriction with 250psi nitrogen and vacuumed system to 500 microns. Recharged with R600 and tested, temps and pressures measured good on startup.; dspstn on spec-tagged invntry: 2 WR87X30876 GE PROCESS TUBE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Rochester, New York 14618

Ben H

Job Details: 04/14/2026

Case number 23198808. Unit had a big vacuum on the low side low pressure on the high side no frost pattern and cool discharge Indicating high side leak. Called Tech Line and bubble tested with 250 psi and found an internal leak in the heat loop. Unit is unrepairable

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Farmington, New York 14425

Jeremy

Job Details: 04/14/2026

"Door lock is broke, ordering lock and cover.; ordrng 2 W11593738 (Door Lock)s and 2 W11593694 (Cover)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF577KPS02

Near Pittsford, New York 14534

Jeremy

Job Details: 04/14/2026

Icebox fan is noisy when slowing down and spinning up. Ordering fan.; ordrng 1 Sh16 (Shipping) and 1 W10846539 (Icebox Fan)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fairport, New York 14450

Jeremy

Job Details: 04/14/2026

Unit continuously running drain pump with no water in tub. Verified fill valve is not leaking and pressure tube is clear of obstructions. Replaced control board in accordance with service pointer W11766193. S-code S153EB.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHW00

Near Pittsford, New York 14534

Trevor

Job Details: 04/14/2026

Reinstalled loose shutoff arm.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Henrietta, New York 14467

Trevor

Job Details: 04/14/2026

F7E1 error code in log indicates wash pump failure. Ordering new pump.; ordrng 1 W11414076 (Wash pump)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF670SYV6FS

Near Pittsford, New York 14534

Jeremy

Job Details: 04/14/2026

"Dishwasher not level causing upper rack to roll back, silverware rack hits side when closing, mounting bracket not installed correctly and leaking from sump seal onto wash pump. Needs sump, wash pump and lower rack.; ordrng 1 WD19X28199 (Sump) and 1 WD19X32518 (Wash Pump) and 1 WD28X34744 (Lower Rack)"

We serviced a

GENERAL ELECTRIC DRYER

Model GTD38GASW0WS

Near East Rochester, New York 14445

Jeremy

Job Details: 04/14/2026

"Dryer starts but doesn't stay on. Belt and switch checks good. Ordering timer, motor, and start switch.; ordrng 1 WE49X28295 (Motor) and 1 WE04X25586 (Timer) and 1 WE4M416 (Start switch)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Rochester, New York 14609

DeVaughn C

Job Details: 04/14/2026

"Customer reports unit displays F8E1 (No Water Detected) error code, only when using hot water. No error codes stored. Unit completed diagnostic test cycle with no issues. Tested pressure sensor in diagnostics. Sensor is reading water level as designed. Ran quick wash cycle. Unit kept filling, then displayed error code. Contacted Whirlpool Technical. Resistance out of range for 1/4 valves. Bezel and lid latch also failed, does not sit securely. Valve, latch, and latch bezel assembly should be replaced. SR: 23200708; ordrng 1 W11545554 (Bezel) and 1 W11614515 (Valve Assembly) and 1 W11700916 (Lid Latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Rochester, New York 14624

Dave F

Job Details: 04/14/2026

Replaced control board. Tested to verify proper operation. Unit is working properly.

We serviced a

GE DRYER

Model GFD55GSSN1WW

Near Rochester, New York 14618

Jeremy

Job Details: 04/14/2026

"Replaced belt and idler, unit checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochester, New York 14623

Dave F

Job Details: 04/14/2026

Replaced control board. Tested to verify proper operation. Unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochester, New York 14608

Dave F

Job Details: 04/14/2026

Replaced control board. Tested to verify proper operation. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Rochester, New York 14606

Dave F

Job Details: 04/14/2026

Replaced control board. Tested to verify proper operation. Unit is working properly.

We serviced a

MAYTAG WASHER

Model MTW7205RR0

Near Rochester, New York 14623

Trevor

Job Details: 04/14/2026

Customer washer unit is set up in the Costco distribution center for repair. Checked for leaks but found no evidence of leakage due to any defect. I suspect that the washer inlet hose connector might have been loose after the install because the hose needed additional tightening when testing.

We serviced a

KITCHENAID OVEN

Model KODE507EBS02

Near Brighton, New York 14610

Trevor

Job Details: 04/14/2026

Case # 23203842New UI and lower oven control board installed but the oven is going F6E6 error code. Tech support recommend replacing the Upper control board and the blower fan due to a high resistance reading on coils.; ordrng 1 W11179310 (Control board with power supply)

We serviced a

AMANA WASHER

Model NTW4519JW

Near Penfield, New York 14526

Trevor

Job Details: 04/14/2026

Washer constantly draining untill plugged out. Installed new control board and tested okay.; ordrng 1 W11607637 (Control board)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF450PSR6SS

Near Rochester, New York 14607

DeVaughn C

Job Details: 04/14/2026

"Customer reports leaking during use, and loose gasket on tub. Monitored unit in normal wash cycle. All gaskets and spray arm pass inspection. Unable to recreate leak at this time. Contacted GE Technical. Agent states no parts need be replaced at this time. SR: 22043672"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Brighton, New York 14620

Dave F

Job Details: 04/14/2026

Replaced control board. Tested to verify proper operation. Unit is working properly.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD58EBSV1WS

Near North Chili, New York 14514

DeVaughn C

Job Details: 04/14/2026

"Customer reports error code when not using timed dry. F13 (Door Switch Signal Stuck Closed), F8 (Door Latch Stuck), and F9 (Dry Load Detection Trip). Tested inlet and outlet thermistors in diagnostics. Components pass testing. Examined cycle history. Cycle history shows large restriction for past 20 cycles, and outlet temp significantly higher than previous cycles. Blockage in venting system is causing error code. Suggesting venting system maintenance. Unit functioning as designed at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Churchville, New York 14428

DeVaughn C

Job Details: 04/14/2026

"Customer reports large water event after cycle. F7E8 (Motor Drive Module Over Temp) error code stored. Cleared code then ran diagnostic test. Unit completed diagnostic test with no issues or leaks. Inspected outer basket for cracks, and drain hose for leaks. Components passed inspection. Ran clean washer cycle to fill tub with water, then drained to verify drain hose. Unable to recreate leak water event at this time. Requesting photo/video of water coming from unit if event happens again. No further repair at this time. Unit functioning as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDCO

Near Fairport, New York 14450

Trevor

Job Details: 04/14/2026

Washer is getting a pressure sensor error. New control board is needed. Part is no longer available. Customer will replace unit

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS3

Near Brockport, New York 14420

DeVaughn C

Job Details: 04/14/2026

"Replaced float switch, then ran diagnostic cycle. Code did not return. Unit functioning as designed."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Spencerport, New York 14559

DeVaughn C

Job Details: 04/14/2026

Replaced drain pump then tested. Repair successful.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Victor, New York 14564

Ben H

Job Details: 04/14/2026

Found low side leak in the evaporator Causing noncondensibles to get sucked into the system damaging the compressor. Replaced compressor evaporator and dryer and vacuum to unit to 500µm and charged with 47 g of r600; dspstn on spec-tagged invntry: 2 W11504450 COUPLER and 2 W11578570 COUPLER

We serviced a

GENERAL ELECTRIC DRYER

Model GTD48EASW0WB

Near Avon, New York 14414

Ben H

Job Details: 04/14/2026

Found wire going to heater element was broken. Replaced harness and tested unit for proper operation

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Brighton, New York 14620

Dave F

Job Details: 04/14/2026

Replaced control board. Tested to verify proper operation. Unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC236SPS

Near Fairport, New York 14450

Trevor

Job Details: 04/14/2026

Pantry draw needs updated side supports to prevent draw from coming off the railings. TSP W11815708; ordrng 1 W11790758 (Left end cap adapter) and 1 W11807671 (Right side end cap adapter) and 1 W11790803 (Pantry adapter) and 1 W11790804 (Pantry adapter right)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Rochester, New York 14625

Dave F

Job Details: 04/14/2026

"Console peeling away from the door, allowing moisture to get into the door panel. Replaced console. Tested to verify proper operation. Unit is working properly."

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GFE28GYNKFS

Near West Henrietta, New York 14586

Jeremy

Job Details: 04/14/2026

Customer had thermometers in freezer and fresh food. Fresh food read 37 and freezer 1.6. Checked operating temp history on smarthq and all temps recorded are within operating range. Measured temp of juice in fresh food at 34.8. Unit is operating as designed.

We serviced a

WHIRLPOOL RANGE

Model MFGS6030RZ0

Near Pittsford, New York 14534

Trevor

Job Details: 04/14/2026

The DSI module is only emitting a single spark and gas is being released even though there is no ignition. The DSI module is faulty. Ordering new module and electrode.; ordrng 1 W10898291 (DSI module) and 1 W11524031 (Electrode)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP670SYV6FS

Near Penfield, New York 14526

Andres V

Job Details: 04/14/2026

Found the control getting 120v but not sending power to UI. I plugged GE tool in but it will not turn on. Unit will need new control board. ; ordrng 1 WD21X36478 (Main board)

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Webster, New York 14580

Andres V

Job Details: 04/14/2026

Bearing on Gearcase is worn out causing loud noise when unit is in a spin cycle; ordrng 1 W11449841 (Gearcase)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDT755SYV1FS

Near Rochester, New York 14609

Trevor

Job Details: 04/13/2026

Installed wash pump assembly. Level dishwasher and adjusted front tub lip to prevent leaking.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Irondequoit, New York 14609

Trevor

Job Details: 04/13/2026

Fridge making noise due to the evaporator fan blade making contact with ice at back of fridge. Remove the loose ice and test it okay. Adjusted right side door to be level with left door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Rochester, New York 14624

Trevor

Job Details: 04/13/2026

Installed new led lights. Working normally.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS3

Near Rochester, New York 14624

Trevor

Job Details: 04/13/2026

Leaking from dent in the top rear portion of tub at seam. New tub needed.; ordrng 1 W11409865 (Tub)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Rochester, New York 14624

Trevor

Job Details: 04/13/2026

Installed new control board. Tested okay.; saved tckt

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model GUD27ESSM1WW

Near Henrietta, New York 14467

Ben H

Job Details: 04/13/2026

Helped 58 make repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rochester, New York 14612

Zach L

Job Details: 04/13/2026

"Spray arms not turning. Pump and diverter working properly, needs new spray arms.; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)"

We serviced a

GENERAL ELECTRIC RANGE

Model PHP9036DT3BB

Near North Chili, New York 14514

Trevor

Job Details: 04/13/2026

Installed new control board and burners. Induction cooktop is now operating normally for all burners

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model GUD27ESSM1WW

Near Henrietta, New York 14467

Jeremy

Job Details: 04/13/2026

"Replaced dampers, basket, tub and gearcase for excessive shaking and damage. Unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Rochester, New York 14606

DeVaughn C

Job Details: 04/13/2026

Replaced control board then ran diagnostic test. Error code did not return. Repair successful.

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Rochester, New York 14609

Andres V

Job Details: 04/13/2026

Replaced suspension rods. Tested to verify proper operation. Unit is working properly.; dspstn on spec-tagged invntry: 1 W11400156 SUSPENSION