Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1739 customer reviews

Map of Geneva, NY

Great Service




Review of Appliance Tec

Dave was a friendly guy, answered all my questions, would definitely call him again!


Map of Rochester, NY

Sid




Review of Appliance Tec

Excellent


Map of Webster, NY

Maura




Review of Appliance Tec

Great service.


Map of Hamlin, NY

Very Professional and knowledgeable




Review of Appliance Tec

Explained symptoms over the phone. David arrived on time and with the probable part needed on hand. Quickly diagnosed the problem, and had the correct part. He explained everything and replaced the worn out part. Ran diagnostics to ensure it solved the problem. Our washer works like new again. Couldn’t be happier and will highly recommend this company to friends and colleagues.


Map of Webster, NY

Joan Klobusicky




Review of Appliance Tec


Map of Rochester, NY

great service




Review of Appliance Tec

service was outstanding second to none


Map of Webster, NY

Great service




Review of Appliance Tec


Map of Webster, NY

Great service




Review of Appliance Tec


Map of Rochester, NY

Fast, reliable service.




Review of Appliance Tec

Had a non-emergency stove repair (oven igniter). Spoke to administrative assistant on first call, scheduled a repair window, service person came, tested, diagnosed, had part on the truck, repaired. Great communication before and during service, they came when they said they would, right in the middle of the scheduled window, with a call right before they arrived.


Map of Palmyra, NY

Robin




Review of Appliance Tec

I was extremely happy with the service technician... he knew just what to do! Couldn’t be more pleased. He even had booties for his shoes that he put on before entering the house!


Great




Review of Appliance Tec

Very informative and helpful.


Great professional service




Review of Appliance Tec

Though it was frustrating that my range came from Whirlpool with a cut wire causing the oven to not work, Evan & Steve were very knowledgeable and a pleasure to have in my home diagnosing and repairing the unit. They made the frustration a bit less due to their great, professional service.


WASHER SERVICE




Review of Appliance Tec


Excellent




Review of Appliance Tec


Under warranty. Quick service. On time. Knew exactly what he needed




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Excellent


Timely and excellent service




Review of Appliance Tec


Great service tech




Review of Appliance Tec

Steve was great and very knowledgeable.


Tech was prompt, professional and completed repair quickly!




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Joan




Review of Appliance Tec

Personable young man who provided great service


seemed like a good job




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Great




Review of Appliance Tec

very good job and was very cordial


Great service




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Evan E is Class Act




Review of Appliance Tec

Every service tech should be like Evan. Smart, courteous, prepared and efficient.


Great servicr




Review of Appliance Tec

Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!


Wonderful service tech!




Review of Appliance Tec

Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.


Personable, knowledgeable, skilled tech




Review of Appliance Tec

Although it took more than one visit to solve our refrigerator problem, Dave showed he knows all the likely sources of the problem and addresses them quickly and thoroughly. Scheduling was easy and convenient. Dave is conscientious with great attention to every detail.


Great Service




Review of Appliance Tec

Dave was great... Gave me a lot of good information.. Thank you...….


Steve is very personable and is great!




Review of Appliance Tec

Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.


Technician was great




Review of Appliance Tec

Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.


The replacement part fit right in for a quick repair.




Review of Appliance Tec


Great service




Review of Appliance Tec

Tech was very knowledgeable about the service and very professional.


Great service




Review of Appliance Tec

Dave got here on time....super pleasant and very knowledgable.


Great Tech




Review of Appliance Tec

Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!


Wonderful service and found a convenient time to come and repair my dishwasher.




Review of Appliance Tec

I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.


Dishwasher repair




Review of Appliance Tec

I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.


Great service




Review of Appliance Tec

My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.


Great Job




Review of Appliance Tec

Very efficient.


Excellent Service




Review of Appliance Tec

Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.


Great service




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Good




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Great service




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Prompt Service




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Replaced defective front panel




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Great service




Review of Appliance Tec

Shaun an was great. Quick and efficient


Thank you




Review of Appliance Tec

Did a great job. Thank yiu


Timely service




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Prompt & Professional




Review of Appliance Tec

Very satisfied with Evan’s efficient & knowledgable service.


The best!




Review of Appliance Tec

Steve did a great job fixing my oven. Came on time with a trainee. He was terrific helping him. He diagnosed the problem, had the parts, fixed it, and was gone in less than an hour. The kitchen was spotless. I always ask for him. He is “the best!”


Great service




Review of Appliance Tec


Great service




Review of Appliance Tec

Dave was very pleasant, seemed very knowledgeable and fixed our problem quickly.


Awesome service




Review of Appliance Tec

Friendly and. Capable,,


Excellent Service




Review of Appliance Tec

Evan was a very helpful, knowledgeable, and friendly guy.


Wonderful customer service




Review of Appliance Tec

He was pleasant, capable and easy to relate to.


good service but had to wait several days




Review of Appliance Tec

Disappointed that Jenn Air didn't discount the labor cost. Considering that that we pd. a service call to another co.to find out that they were not a certified tec. plus it took several days to repair and lost alot of our food. Repairman was great


Great




Review of Appliance Tec

I was pleased with the work that they showed


They did a good job




Review of Appliance Tec


Great service on 10 year old dryer




Review of Appliance Tec

Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.


Feel i was duped.




Review of Appliance Tec

Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.


Response from Appliance Tec:

Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.


good service; fair price




Review of Appliance Tec


Excellent service !




Review of Appliance Tec

Dave F. Was polite, knowledgeable and very efficient.


Great service




Review of Appliance Tec

Without even looking at the washer they brought a part but unfortunately it wasn’t the fix. They came back with the correct part quickly and install was just as fast. No complaint. Tech was professional and courteous and he knew his job. Thanks


Nice guy




Review of Appliance Tec

No work performed because I declined (too expensive) but he was a nice guy and seemed knowledgeable. I’d use them again. Also arrived exactly as stated. On time.


Very helpful




Review of Appliance Tec


Great service




Review of Appliance Tec

Evan was very helpful, informative and got the job done.


Great service




Review of Appliance Tec

Great service and service people. Had Microwave fixed in no time at all.


Dave did an excellent job diagnosing the problem, even without being able to install and see if it worked.




Review of Appliance Tec


Great Service




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Professional and effective




Review of Appliance Tec

Dave was very professional and very quickly identified the problem. He also had the part with him based on his experience with the appliance and my description of the symptoms. Fixed it on the spot with no need for a return visit.


Fast and friendly




Review of Appliance Tec

Steve was courteous and professional. Before I new it he was done and my o en works like new.


Great job




Review of Appliance Tec

Very good customer service


friendly, knowledgable tec




Review of Appliance Tec


repair of new ref with ice maker issues




Review of Appliance Tec

Great company and supper technician with excellent skill and sound knowledge of problems with our appliances. Dave did a simply a great job.


Repair of fridge




Review of Appliance Tec

Great experience! Friendly repair people, repair completed as needed.


Rob




Review of Appliance Tec


Nice tech




Review of Appliance Tec

The tech guy was very nice,professional, and knowledgeable.


Great service




Review of Appliance Tec

Very fast and neat


Great service




Review of Appliance Tec

Dave was well prepare, pleasant and efficient. He had the required part with him and completed the repair very quickly on the first visit.


Great service and especially because they had to wait for me!




Review of Appliance Tec

Great service!


Great service




Review of Appliance Tec


Friendly Service




Review of Appliance Tec

Very friendly, animal friendly and patient with me while I fit conversations around work meetings!


Fridge service call




Review of Appliance Tec

David arrived within the expected time frame, thoroughly researched our problem and presented us with several recommendations (service call was within the 1 year warranty period).


Satisfied customer




Review of Appliance Tec

Appliance Tech service professional are very courteous and knowledgeable. They stand behind their work. They work hard to satisfy the customer


Fixed the problem.




Review of Appliance Tec

I was pleased with how easily the problem was fixed, and how carefully Dave worked.


Jan 2 service call




Review of Appliance Tec

Very disappointed with Steve's attitude. We told him the convection setting did not cook the turkey after 3 hours on Christmas so we had to switch oven setting (everything was ok, just a later dinner). Steve said "I wasn't here when you took turkey out of oven"...basically calling us a liars...WOW. Dan Killoran


Excellent service!




Review of Appliance Tec


Very satisfying experience




Review of Appliance Tec

Professional and friendly at the same time


Excellent service!




Review of Appliance Tec


Quick accessibility , honest about costs and options




Review of Appliance Tec

Dave figured things out quickly . We were back to normal fast


Great service




Review of Appliance Tec

Efficient and quick repair


Suz-Ann




Review of Appliance Tec

Great service as always. Thank you Steve


Great Service




Review of Appliance Tec

The service tech was professional. He worked quickly and efficiently & was personable.


Great




Review of Appliance Tec

David was on time. Very efficient A good asset to ur company


Expert




Review of Appliance Tec

Steve was very professional, helpful, and provided a solution to our problem.


Reliable and professional!!!




Review of Appliance Tec

Evans been taking care of us for nearly give years. He’s always very professional and knowledgeable and has my appliances working well in no time. Thank you for your service!!!


Repair work was performed very professionally.




Review of Appliance Tec


Prompt service. Good repairman.




Review of Appliance Tec


Super Service




Review of Appliance Tec

Great service within the time frame explained. The problem was fixed quickly and correctly.


Did nice job fixing my problem




Review of Appliance Tec

Although it took multiple trips for him to get a replacement part that actually worked (not Evans fault), Evan did a nice job diagnosing and fixing a difficult problem with my Washer.


Serviceman did not wait for my arrival as I had asked




Review of Appliance Tec

The labor charges added to the service call charge seemed excessive.


Michelle




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T




Review of Appliance Tec


knowledgeable,personable,polite,warm and friendly, knew exactly what was wrong and fixed it in a timely manner. I cannot say enough about this young




Review of Appliance Tec


Quick, and efficient, thumbs up!




Review of Appliance Tec


Great friendly service.




Review of Appliance Tec

Dave was wonderful! Helpful and very knowledgeable.


David Long is exceptional




Review of Appliance Tec

David Long is exceptional. He properly diagnoses the problems and makes the associated repairs. He is thorough, meticulous, respectful, and courteous. When I need a repair I ask for David.


Great Service




Review of Appliance Tec

Evan was very professional and pleasant to work with.


Great Service




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Great job!




Review of Appliance Tec


Dave of app tec




Review of Appliance Tec


Very personable




Review of Appliance Tec

Very knowledgeable ordered what was needed to get the job done. Called before arrival to confirm tried to accommodate our time needs


Kyle




Review of Appliance Tec

Evan was great, arrived at the appointed time, called ahead, quickly diagnosed, explained, and corrected the problem, and was very friendly!


Excellent service – very professional




Review of Appliance Tec

Excellent service – very professional


Friendly on time service




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good




Review of Appliance Tec


Professional and personable




Review of Appliance Tec

The technicians who came to my house were very friendly, professional and knowledgeable.


Great job




Review of Appliance Tec


Excellent service, friendly & knowledgeable tech.




Review of Appliance Tec

I was very pleased with this experience. Steve was great. Fast & efficient!


repair of KitchenAid ref




Review of Appliance Tec


Kitchen aid stove




Review of Appliance Tec

On time and very professional


Jean




Review of Appliance Tec

Great commucator. Technically strong. Washer is working well. Highly recommend.


Victor




Review of Appliance Tec

Great service


Good Service




Review of Appliance Tec

Steve was very quick in getting things fixed & double checked everything to make sure it worked great.


David




Review of Appliance Tec

Shaiman gave us prompt, courteous service. He was knowledgeable, professional, and personable. We are very satisfied!


Keelee




Review of Appliance Tec

Steve was great, he didn’t have the parts available at his 1st visit, but he was able to temporarily get my dishwasher rack to a usable state for me until he was able to return to install the parts. Thank you Steve!


Very helpful and informative




Review of Appliance Tec


Dave was awesome




Review of Appliance Tec

Dave was completely professional and friendly. He also taught me some things about how to get better performance from my dishwasher. He even made friends with my cat. And Tanner, who was training, was also friendly and helpful.


excellent customer service




Review of Appliance Tec


Ginny




Review of Appliance Tec

Evan the service tech. Was very professional, courteous and knowledgeable of his job. I am very happy and please with his works. Evan is a good value employee to his company. Evan should be recommended for his professional and wonderful work ethnics.


Technicians were friendly and efficient!




Review of Appliance Tec


Exactly what we were looking for!




Review of Appliance Tec

Our dryer button stopped functioning so we called, had a the technition came out at a time convienent to us, he troubleshooted, fixed the issue within a short period of time without charging a boatload of money to correct the problem. We will DEFINATELY call again if we need an any appliance repaired. 🙂


Great service




Review of Appliance Tec

Evan is a great service technician. He is professional, polite and efficient at diagnosing and fixing the appliance. I highly recommend him and Appliance Tec.


Great




Review of Appliance Tec

I think Steve did a great job


Terrific Tec




Review of Appliance Tec

Evan was professional, helpful and informative.


Washing Machine Repair




Review of Appliance Tec

Great service. Great patience. Honest repairman.


Roy




Review of Appliance Tec


Excellent Service




Review of Appliance Tec

Excellent service. Professional, efficient and on time. Excellent communication, before during and after service call. I highly recommend these folks.


Dishwasher




Review of Appliance Tec

Good


Leaking Washer




Review of Appliance Tec

Very professional, great service, on time.


Great service




Review of Appliance Tec

It was a great experience he was very friendly and helpful.


Great service




Review of Appliance Tec

Prompt, courteous


On time, effective service




Review of Appliance Tec

David called to let us know he was on his way. He came in with a pretty good idea of what the problem was but also checked a few other things just to sure. Had the right parts, was neat and pleasant. Very positive experience.


Tec was able to fix my issue without the parts Maytag said I needed. Maytag phone support didnt know what they were doing.




Review of Appliance Tec


Walt




Review of Appliance Tec

Great warranty service. Done very quickly


Professional




Review of Appliance Tec

The repair needed on my refrigerator was done efficiently and appreciated the explanations . I was very pleased. Thank you !


Jennifer




Review of Appliance Tec

Our tech was great. Fast nice and dog friendly


Prompt and professional service.




Review of Appliance Tec

We will use Appliance Tec next time we need appliance repair.


Awesome job




Review of Appliance Tec

Fantastic service phenomenal job.


Great service wonderful pre-advance of 20 minutes was very knowledgeable




Review of Appliance Tec


Great service.




Review of Appliance Tec

Nice guy and very helpful.


Customer




Review of Appliance Tec

Dave was great.. called ahead, arrived as he stated he would, diagnosed the problem and costs to repair and did the job very efficiently ! He also did a very nice job training his intern in my presence! A lot of respect shown to the trainer and myself


Fast and great service




Review of Appliance Tec

Dave is a knowledgeable technician. Seems to know what he is doing.


Repeat customer...




Review of Appliance Tec

This visit was for two issues and they were repaired in a timely manner.


Electric oven (top smaller) heating more in the back




Review of Appliance Tec

Even E was helpful and professional. However the price for the service provided was high.


Great friendly service




Review of Appliance Tec

Great service and Steve was friendly and answered all of my questions.


tech was wonderful to deal with




Review of Appliance Tec

this is not our first rodeo with Appliance Tech have always been satisfied with the service


Great Service




Review of Appliance Tec

Technician was wonderful! Fixed my issues fast and efficiently! Thank you!


Easy to schedule, good work




Review of Appliance Tec


Great Experience




Review of Appliance Tec

Dave arrived in the appointment window and called when he was on the way. He was very professional, and was able to very quickly diagnose the problem with the washer and get it repaired. Would highly recommend.


Mary




Review of Appliance Tec

Great service. Completed the job efficiently and quick.


Great Service




Review of Appliance Tec

Evan was timely, polite and all business


Excellent customer service




Review of Appliance Tec

Service was excellent, we received several updates on arrival time, and Shaiman worked very efficiently to fix our dryer. 5 stars!


Great service




Review of Appliance Tec


Very professional tec




Review of Appliance Tec


stove repair




Review of Appliance Tec


great service as usual




Review of Appliance Tec


iced frig




Review of Appliance Tec

David was awesome


Very professional




Review of Appliance Tec

This was my first repair of my professional stove. Evan was prompt, knowledgeable and respectful of my home. I was very pleased with the service I received!


Fixed Washer




Review of Appliance Tec


Amazing service!




Review of Appliance Tec


They were great the techs




Review of Appliance Tec

The tech s were great..........


Great seevice




Review of Appliance Tec

The tech is on time and very professional


He was awesome!




Review of Appliance Tec

Our tech was great, very helpful with info for the first visit and very efficient and quick for the actual repair.


Great service




Review of Appliance Tec

I’ve used appliance tech twice now and both times have received excellent service. Techs are polite, on time, knowledgeable and happy to impart as much information as possible


JD




Review of Appliance Tec

Courteous and efficient.


Dave




Review of Appliance Tec

Good man


Excellent and prompt service




Review of Appliance Tec

Both technicians were knowledgeable and very polite too.


Friendly and Professional




Review of Appliance Tec

Steve carefully checked my refrig/freezer and gave me some recommendations, in addition to checking temps and caulking seals. Per his suggestion, I have purchased a thermometer to monitor the temps in both compartments. Under warranty, no charge for this service.


Quick service.




Review of Appliance Tec


David Long was great




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excellent service




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Cindy Edington




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Thank you Dave




Review of Appliance Tec

Dave did a great job diagnosing the problem and making the repair in a timely manner. He laid out all my options and gave me time to decide. Throughout the process he was supportive and was not pushing me to do anything that I was not comfortable with.


Great job. Dave and Steve are great!




Review of Appliance Tec


Customer




Review of Appliance Tec

Great Service!!


Mike




Review of Appliance Tec

As expected very courteous and friendly, did a great job


The service was excelent




Review of Appliance Tec

The tech was very knowledgable, and professional ,and was able to easily fix the problem. He is a great assest to your company. Maybe a nice raise would be in order.


Laura




Review of Appliance Tec

Great service ! Nice guy !


Elizabeth




Review of Appliance Tec

Great service


Great customer service!




Review of Appliance Tec

The tech was very polite, succinct and on time to the appointment.


Great service tech providing quality service




Review of Appliance Tec

We have had numerous problems with our refrigerator. David Long was the service tech for most of them. David was always polite and did a thorough investigation of the problems. I always was confident with David.


Knowledgeable and efficient




Review of Appliance Tec


Jim




Review of Appliance Tec

Corrected squeaky door on new dishwasher, now it drops to the floor if you don't hold it. Calling for return visit.


Great




Review of Appliance Tec


Amazing guys




Review of Appliance Tec


the best service !!




Review of Appliance Tec

Dave was by far the best tech we have ever had repair our appliances. very impressed by his knowledge. he was thorough and very informative.


Top notch, friendly and helpful service




Review of Appliance Tec

Our service rep Dave Flint was outstanding. Not only addressed the issue, but also was helpful in helping us understand what to do to prevent the problem from happening again, but also offered useful tips in overall operation. Friendly as heck, one of the best service techs we have ever had. He was training Tanner, a nice guy only a week into the job👍


Great service




Review of Appliance Tec


Great service. Fast and neat. Did a great job.




Review of Appliance Tec

Great experience.


Professional & great service




Review of Appliance Tec

Evan is very knowledgeable about my flat top range. He not only fixed the problem quickly but also gave information about upkeep that I needed.


Great service!




Review of Appliance Tec

I was very happy with the service and professionalism. Thank you!


David L.

David L.

REFRIGERATOR AMANA ART318FFDW07 So I was concerned with inconsistent temperatures in the fresh food section. Found frozen product in the fresh food section because the unit is installed in an unheated garage. Ambient temperature inside the garage was very low. Explain to customer that the unit cannot operate normally in these conditions and that the unit will need to be moved into a heated area during the colder months.

Near Cardiana Dr, Rochester, NY 14612
David L.

David L.

DISHWASHER KITCHENAID KUDC10FXSS6 Spoke to customer. Issue is with the keypad becoming non responsive Intermittently and then has failed completely. Console is on order. Rescheduled customer ; schdld next appmnt for 2/4 THU !

Near Lawrence Rd, Brockport, NY 14420
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Wire to block of the dryer was not correct. Fixed wiring . Unit tested good . Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT

Near Harder Rd, Hemlock, NY 14466
Dave F.

Dave F.

DRYER WHIRLPOOL WGD5620HW1 Dryer not turning on . Checked power to unit has power . Checked status LED on control board no led lighting up . Ordering control and UI; rqstng P&A on 1 W11417009 (Control)

Near Hammocks Dr, Geneseo, NY 14454
Dave F.

Dave F.

DRYER MAYTAG MED6630HC1 "Nozzle not shooting mist but a stream . Called techline SR 7729717293 , found rubber grommet on under the nozzle and there isnt supposed to be one . Wasnt allowing the nozzle to tighten all the way . Removed grommet and tested unit in diagnostics. Showed customer unit is working as expected now . Unit tested good ."

Near Drumlin Dr, Macedon, NY 14502
Dave F.

Dave F.

RANGE WHIRLPOOL WFE525S0JS0 inspected the unit for damage did not find any . Neither did the customer. Customer was unsure why we were there .gave tips on unit . Customer instruct .

Near Redfield Dr, Farmington, NY 14425
Dave F.

Dave F.

WASHER MAYTAG MHW6630HW0 F5E2 door lock error code . Door is locking in diagnostics but not when trying a regular cycle . . Ordering new door lock W11316250 and ACU W11322883. ; ordrng 1 W11316250 (latch) and 1 W11322883 (cntrl-elec)

Near Neuchatel Ln, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced freezer door for being scratched . Door is good . Found LED light out in freezer . Replaced LED in freezer tested good . ; used 1 W10695459 (MODULE) from stock

Near Rileys Run, Canandaigua, NY 14424
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDPE234GPS0 Q1 no q2 no q3 noReplaced UI. Tested unit via autodiagnostics and unit tested good.

Near Lauren Ct, Webster, NY 14580
Tanner R.

Tanner R.

WASHER MAYTAG MHW5500FC1 Q1 no q2 no q3 noComplaint of no operationFollowing stored errors:F6E2 UI to ACU communication error. Power cycled unit. Was able to run diagnostic cycle. F6E2 still present. Ordering UI and will return UI and ACU to replace both boards together. ; rqstng P&A on 1 W10911044 (UI)

Near Pathway Ln, Webster, NY 14580
Tanner R.

Tanner R.

DRYER AMANA NGD4655EW2 Customer cancel. Service not needed

Near Chelmsford Rd, Rochester, NY 14618
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW8500DC0YW10754448 "Q1 no q2 no q3 noComplaint of unit not running through cycles. Following stored error:F7E5 basket speed faultRan autodiagnostics. During spin agitator spin and not basket. Inspected under unit and found gearcase oil all over lower of unit. Ordering new gear case, rotor, clutch.; rqstng P&A on 1 W10754161 (Rotor) and 1 W11027980 (Rotor bolt) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11455453 (Gearcase)"

Near Lake Rd, Ontario, NY 14519
Tanner R.

Tanner R.

DISHWASHER MAYTAG MVWB765FW3 Q1 no q2 no q3 noComplaint of no spin. Intermittent. Following stored errors:F3E2 inlet water temperature faultF0E4 spin limit by water temperatureF7E9 locked rotorConfirmed hot and cold water supply connected to correct valves. Confirmed valves actuate. Replaced inlet assembly. Thermistor in assembly no longer sensing temperature properly. Ran autodiagnostics. Unit tested good.; used 1 W11165546 (VALVE) from stock

Near Ashwood Dr, Rochester, NY 14609
Tanner R.

Tanner R.

WASHER ROPER RTW4516FW2 Q1 no q2 no q3 noComplaint of no spin. Following stored errors:F2E1 stuck keyF5E1 lid lock F5E2 lid switchF7E1 basket unable to reach target rpmF7E5 basket speed error.Ran autodiagnostics and unit would not lock. Would not move through cycle unless prompted by start button. Inspected lock and found lock mechanism cut from machine and harness wire nutted together. SR7729909088- techline confirmed no service history or prior owner of this machine. SR7729799024- whirlpool trade care offering double labor to repair this machine given the additional visits needed to make fix.Ordering ACU and return with lid lock. Can further diagnose spin speed errors once those parts are replaced.; rqstng P&A on 1 W11170318 (ACU) and 1 W11307244 (Lid lock assembly)

Near Hinsdale St, Rochester, NY 14620
James J.

James J.

FREEZER KITCHENAID KRFF507HBS00 Q1 n. Q2 n. Q3 n. Freezer light is out. Replaced freezer led and verified operation. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Near Sandystone Cir, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL KRSC703HPS01 Q1 n. Q2 n. Q3 n. Unit not dispensing water. Found water reservoir frozen. Screw missing from evap cover. Defrosted reservoir and installed longer screws in evap cover. Verified dispenser functions.

Near Captiva Crossing, Fairport, NY 14450
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT771RWYW01 Q1 n. Q2 n. Q3 n. Unit not going into defrost cycle. Tested heater in diagnostics. Need controls. Defrosted evap ; ordrng 1 WPW10392194 (Control) and 1 WPW10336519 (Ui)

Near Ridge Rd, Ontario, NY 14519
James J.

James J.

WASHER WHIRLPOOL WTW5000DW2 Q1 n. Q2 n. Q3 n. Unit non responsive. Found f12 connection shorting control. Replaced shifter and calibrated. Ran drain and spin cycle. ; used 1 W10913953 (ACTUATOR) from stock

Near Shalimar Dr, Rochester, NY 14618
James J.

James J.

REFRIGERATOR KITCHENAID KBFO42FTX00 Q1 n. Q2 n. Q3 n. Unit struggling to cool below 18 degrees. Evap has partial Frost pattern. Sealed system leak. Discounted labor due to recent service. ; ordrng 1 W10195924 (Evap) and 1 Sh and 1 WPW10143759 (Drier)

Near Hyacinth Ln, Fairport, NY 14450
James J.

James J.

REFRIGERATOR KITCHENAID KRFF300ESS01 "Q1 n. Q2 n. Q3 n. Icemaker leaking into freezer. Removed ice and replaced icemaker. Cover missing on lh side. Rh door not dealing. Customer is to monitor if problem persists replace valve. ; ordrng 1 WPW10353932 (Cover) and 1 LW10721542 (Door), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"

Near East Ave, Rochester, NY 14607
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced upper fresh food section leds for no light on one led of the harness.

Near Nightfrost Ln, Henrietta, NY 14467
James J.

James J.

REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Q1 n. Q2 n. Q3 n. Unit leaking into fresh food section and on floor. Damper broken and propped open with a spring. Damper was disconnected. Found water lines cracked on filter housing. Clip missing from filter housing. Line disconnected under lh door. Need water lines,filter housing, and damper. Left water to fridge turned off. ; ordrng 1 WPW10238123 (Filter housing) and 1 W11087463 (Damper) and 1 WPW10279882 (Line) and 1 WPW10279884 (Line) and 1 Sh"

Near Waring Rd, Rochester, NY 14609
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDPE334GPS0 Replaced wheel on left back for wheel fell off.

Near Wild Berry Ln, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DSS5 Found motor not starting. Quoted for motor. ; rqstng P&A on 1 W11085683 (pump&motor)

Near E Henrietta Rd, Henrietta, NY 14467
Evan E.

Evan E.

WASHER MAYTAG MVWX655DW0 Replacing wash basket due to splines on basket being worn causing drive hub to wear away every 2-3 months. Replaced wash basket. Unit tested good

Near Desmond Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced right front leg for stripped leg screw.

Near W Church St, Fairport, NY 14450
Steve M.

Steve M.

DRYER WHIRLPOOL WED4815EW1 Replaced belt for broken belt. The dryer tested good. ; used 1 341241 (BELT) from stock

Near Hammocks Dr, Fairport, NY 14450
Dave F.

Dave F.

COOKTOP WHIRLPOOL KCGD500GSS00 Self igniting burners keep clicking after being lit . Found the burner head was loosing sitting in the orifice holder. Made adjustments to Burner head for better contact . Unit is no longer sparking after being lit . Unit tested good .

Near Austin St, Dansville, NY 14437
Evan E.

Evan E.

WASHER MAYTAG LAT5005AAW "Customer stating that unit is producing humming sound while in use and will not spin. Upon inspection discovered that motor is producing sound causing issue. Ordering motor ; ordrng 1 12002351 (MOTOR ), dspstn on spec-tagged invntry: 1 12112425 BELT KIT"

Near Knollwood Dr, Rochester, NY 14618
James J.

James J.

WASHER MAYTAG MVWB766FW1 Q1 n. Q2 n. Q3 n. Hinge broke through lid on lh side. Replaced lid and inspected. ; dspstn on spec-tagged invntry: 1 W11259006 LID

Near Thendara Ln, Rochester, NY 14617
Steve M.

Steve M.

WASHER MAYTAG MHW5630HW2 "Found basket is squealing while spinning and there is a lot of resistance while spinning by hand. Found rotor has a lot of wear. Sanded rotor but still lots of resistance. Ordering tub, motor and rotor; ordrng 1 W11287253 (OUTER TUB) and 1 W11314361 (ROTOR) and 1 W11354541 (STATOR)"

Near Quaker Rd, Scottsville, NY 14546
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4816FW1 Found cold water solenoid on valve is shorted. Reversed hoses and wiring so customer can use washer on tap cold setting until valve is replaced. Ordering valve. ; schdld next appmnt for 2/16 TUE !

Near Alpine Ln, Caledonia, NY 14423
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 Q1 no Q2 no Q3 no Replaced led module due to freezer led and upper refrigerator lights failing to operate. Replaced led. Lights will still not operate. Called techline to document issue. Control is causing issue. Ordering control SR:7729909459; ordrng 1 W11224256 (CONTROL )

Near Hillary Ln, Penfield, NY 14526
Steve M.

Steve M.

RANGE WHIRLPOOL WFG550S0HZ1 Replaced hinges for broken hinges. The door tested good ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE

Near Clinton St, Brooklyn, NY 11201
Evan E.

Evan E.

WASHER MAYTAG MHW8630HC3 Customer stated that unit was just delivered and will not spin out load. Ran test cycle can unit will not engage into spin no matter what cycle selection is made. Ordering control ; ordrng 1 W11322884 (CONTROL )

Near Freshfield Rise, Fairport, NY 14450
Evan E.

Evan E.

RANGE KITCHENAID kems378sss04 Installing bake and broil element that customer has purchased for unit. Installed both parts and tested unit. Ran preheat to 325 unit heated up as it should. Unit tested good. Deducting labor from part cost. Please reimburse customer 97.47 from remaining balance.

Near Meadow Wood Cir, Pittsford, NY 14534
Evan E.

Evan E.

WASHER CROSLEY VAW3584GW1 Unit is still experiencing same issue after initial fill unit shuts off during cycle. Checked for code. Unit displaying f2e1 code for motor control fault. Ran rinse and spin and observed unit during cycle. After initial fill. Status led’s go blank as if you were going to start a new cycle. This happens each time you try to run this cycle. Observed incoming voltage with electricity monitor to see if unit is losing voltage during this process. Tested unit 3 separate times voltage going to machine never changed. Called techline to document findings and issues. Techline agent had tech take resistance reading of motor and shifter. Both tested within range Techline recommendation is replacement of main control. ; ordrng 1 W11170317 (CONTROL )

Near Lower Hill Ln, Fairport, NY 14450
David L.

David L.

OVEN WHIRLPOOL KOSE500ESS05 Customer was concerned with oven temperature being low. Oven was 20 degrees low. Calibrated oven up 20 degrees. Customer to monitor

Near Willnick Cir, Rochester, NY 14626
Tanner R.

Tanner R.

WASHER ROPER RTW4516FW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.

Near Coleridge Rd, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL GB2FHDXWB02 Replaced icemaker with L arm and jazz board due to no ice/no cooling old icemaker had a damage strip or preventing cycling. Will return when took his available; O-emld tckt

Near Colby St, Brockport, NY 14420
James J.

James J.

REFRIGERATOR KITCHENAID KRMF706EBS00 Q1 n. Q2 n. Q3 n. Unit not running. LEDs off. Unit will go into diagnostics. No components will run. Main board has relay clicking repeatedly. Drawer ui harness corroded. Called techline. Ref 772987595. They suspect low voltage board has failed and recommend replacing lv board and drawer. Pad kunx300dpl1; ordrng 1 W10804160 (Board) and 1 WPW10624574 (Board) and 1 W10815668 (Door) and 1 WPW10677118 (Ui) and 1 W10846539 (Fan ib)

Near Maple Dr, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL WRS571CIDW01 Q1 n. Q2 n. Q3 n. Hinge screw backs itself out. Need lock nut. ; ordrng 1 W10820362 (Hinge. Send to JJ)

Near Thorndyke Rd, Irondequoit, NY 14617
James J.

James J.

WASHER WHIRLPOOL WTW7500GC2 Unit loud and not spinning. Wash plate seized. Rotor has cracked and no longer contacting gearcase shaft. ; ordrng 1 W10752283 (Wash plate) and 1 W10752187 (Screw) and 1 W11455453 (Gearcase) and 1 W10754161 (Rotor)

Near East Ridge Road, Rochester, NY 14621
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.594298 Unit not defrosting . Tested heater in diagnostics. Heater turned on . Heater is good . Adaptive control is bad . Ordering control WPW10366605 and bi metal W11234406. ; ordrng 1 W11234406 (harns-wire) and 1 WPW10366605 (cntrl-elec)

Near Reservoir Rd, Geneseo, NY 14454
James J.

James J.

REFRIGERATOR WHIRLPOOL WH43S1E Q1 n. Q2 n. Q3 n. Mini fridge non repairable. Compressor is locked. Called trade care and they said customer needs to call for product reimbursement.

Near Clearbrook Dr, Irondequoit, NY 14609
James J.

James J.

DISHWASHER MAYTAG MDB8959SFE4 "Q1 n. Q2 n. Q3 n. S22916 upper rails broken at spot weld. Adjuster snapped in half. Replaced rails and tested. Need adjusters. Adjusters under 10 year rack support warranty. ; ordrng 1 WPW10740410 (Adjuster rh) and 1 WPW10740408 (Adjuster lh), used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"

Near Sachem Way, Irondequoit, NY 14617
David L.

David L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced console and control due to intermittent operation. Tested unit in diagnostics to verify heater. Heater is working as designed. Removed debris from pump impeller housing. Unit testing ok

Near Lake Rd N, Brockport, NY 14420
David L.

David L.

WASHER MAYTAG MVW6230HW0 Replaced gearcase due to noise from seal. Calibrated and tested.

Near East Ave, Brockport, NY 14420
Tanner R.

Tanner R.

WASHER MAYTAG MAV408DAWW Q1 no q2 no q3Replaced flume assembly. Tested unit with a super fill and unit tested good. Advised customer monitor drain sink on large sized loads. Sink not draining quick enough to keep up with drainage from washer.

Near Lochnavar Pkwy, Pittsford, NY 14534
James J.

James J.

RANGE KITCHENAID KERS807SSS01 Q1 n. Q2 n. Q3 n. Unit not heating. Ui dead. Fuse blown. Replaced fuse and blower. Tested unit in diagnostics. Unit functions properly one year warranty on repair. Warranty sc and part of labor from previous; used 1 Sh from stock

Near Maple Dr, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDPM604KBS0 Q1 no q2 no q3 noStops with about 1 hour in cycle. No drain during cycle but can cancel drain and pump works. Displays errors. Following stored errors:F9E1 not draining/long drainRan autodiagnostics and unit tested good. Intermittent drain failure is indicative of a failing drain pump. Pump gets hot and does not work. When customer goes to manually drain pump has cooled and does work. Ordering new drain pump.; ordrng 1 W11412291 (Drain pump)

Near Stony Point Rd, Spencerport, NY 14559
Evan E.

Evan E.

DRYER KENMORE 110.649022 Customer stating that unit will not not run a cycle. Discovered that thermal fuse has tested open. Replaced fuse. Tested unit. Unit tested good. Advised customer vent will need to be cleaned in order to prevent issue from occurring. Referring customer to dryer vent wizard. Leaving contact into below Scott Koepke 585-442-7227www.rochesterdryervent.com

Near Cedarwood Terrace, Rochester, NY 14609
Evan E.

Evan E.

RANGE GE JSP57B0F1BB Replacing switch due to original switch failing to operate burner on high setting. Replaced switch. Tested burner. Unit tested good

Near Rolling Meadows Way, Penfield, NY 14526
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW6620HC0 Q1 no q2 no q3 noDuring course of repair damaged clips on inner door that hold plastic insert. New insert and outter door left in box to left of machine. Return with new inner door to complete repair.; ordrng 1 W11114009 (Inner Door)

Near Brayton Rd, Rochester, NY 14616
Evan E.

Evan E.

WASHER WHIRLPOOL MVWC465HW3 Q1 no Q2 no Q3 no Customer stated that unit was moving around room while in spin and also was producing noise. Discovered that front left foot of machine was not installed properly causing unit move while in use. Reinstalled foot correctly and tested unit on high spin. While testing unit on high spin could hear noise customer was referring too. Discovered that fill and drain hoses are hitting back of machine causing noise. Zip tied hoses away from machine to prevent further contact. Unit tested good

Near Cambridge Ct, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER MAYTAG MHW6630HW0 "Q1 no q2 no q3 noReplaced dispenser. Tested and unit tested good. Since last visit deflector cap service pointer has been updated. If unit does leak from vent replace stator motor. Door has fallen apart. Order ing door pieces.; ordrng 1 W11196016 (Door outter) and 1 W11178958 (Door inner), dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR"

Near Weaver St, Rochester, NY 14621
Evan E.

Evan E.

MICROWAVE KITCHENAID KMHS120EBS2 Customer stated that unit would not run intermittently and light would not turn on. Discovered that interlocks are causing issue. Replaced interlocks. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock

Near Mountain Rise, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER MAYTAG MVWC565FW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.

Near Bellaqua Estates Dr, Rochester, NY 14624
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HZ3 Found a broken wire near socket causing the diode under control to fail. Repaired wire and replaced control. Unit tested good.

Near Barry St, Brockport, NY 14420
David L.

David L.

REFRIGERATOR MAYTAG MFC2061KES7 Unit was building ice on the bottom of the freezer due to a frozen drain tube. Replaced drain fitting with p-trap kit to prevent issue from reoccurring. S38253 to cover part; used 1 W10619951 (Drain tube) from stock

Near Willow Ridge Trail, Rochester, NY 14626
Dave F.

Dave F.

DRYER MAYTAG LDG7334AAE Dryer heating but not heating after running for a while . Replaced coils . Tension pulley was loud . Replaced pulley and clean roller shafts and inside unit . Unit tested good .

Near E Lake Rd, Livonia, NY 14487
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI6SARXXF06 Ice maker is working . Bail arm was up and not producing ice . Customer has RO system and had filter in refrigerator. Advised to removed filter . Unit tested good .

Near Factors Walk, Ionia, NY 14475
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE334GPS0 Replaced user interface for not responding. Tested unit in diagnostics. Unit tested good .

Near N Rd, Victor, NY 14564
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325FDAM01 Customer concern with odor coming from the freezer and fresh food compartment. Checked thermostat ADC control area for damage. Inspected evaporator area and defrost heater pics attached. Could not find a functional cause for the odor. Customer is going to purge product and go from there

Near Hastings Ln, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302ESS00 Ice bin not going in all the way . Found the screw that holds the rails was backing out not allowing the drawer to go back in . Fixed screw . Drawer and ice bin and good . Mullion is not flipping back like it should and both fresh food door gaskets are torn ordering mullion and door gaskets . Tightened all door handles as they were loose .; rqstng P&A on 2 W10830046 (gasket-fip)s and 1 W11177230 (rail-mulln)

Near Mullett Dr, Pittsford, NY 14534
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW7000DW4 Q1 no q2 no q3 noComplaint of noise from valves. Following stored errors:F3E2 inlet thermistor errorF9E2 water ring detectedF2E1 stuck key errorRan autodiagnostics and unit was water hammering. Replaced water valve assembly. Tested unit and unit tested good.

Near Eileen Dr, Rochester, NY 14616
Tanner R.

Tanner R.

WASHER WHIRLPOOL WED7600XW0 Q1 no q2 no q3 noSince last repair takes multiple dry cycles to dry clothes.Vent tested unit and tested poorly. Vent was pinched between pipe and dryer. Trimmed the vent. Reposition unit so vent is not pinched. Unit tested good.

Near Bouckhart Ave, Irondequoit, NY 14622
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE LFHT1831QF2 Dropped off parts

Near Hammocks Dr, Fairport, NY 14450
James J.

James J.

RANGE WHIRLPOOL WEC310S0FW4 Dropped off parts.

Near Ridgewood Rd, Rochester, NY 14626
David L.

David L.

MICROWAVE WHIRLPOOL WMH32519HZ5 Replaced interlock switches due to door error. Unit tested good customer to monitor.

Near Galante Cir, Webster, NY 14580
James J.

James J.

DISHWASHER MAYTAG MDB4949SHZ0 Q1 n. Q2 n. Q3 n. Replaced heater and checked for leaks. Ran heater in diagnostics.

Near Brockport Spencerport Rd, Spencerport, NY 14559
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE n/a Dropped off parts

Near Hammocks Dr, Fairport, NY 14450
David L.

David L.

DISHWASHER KITCHENAID KDTE204DSS Customer had an issue with the unit not starting. Ran diagnostics. Found long drain code. Checked drain system and filter. Drain is clear. Unit tested ok.

Near Green Pine Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4800XQ4 replaced drain pump for being seized . Tested unit in diagnostics. Tested good .

Near Hammocks Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led in freezer to get the lights working . Unit is working as expected .

Near Northwood Ave, East Rochester, NY 14445
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 CalledTechline to troubleshoot no coil. Found unit with power. Freezer fan turning on and off and relay clicking. Replaced jazz board with no results. Found inconsistent voltage at the receptacle. Recommending customer repair outlet. ; used 1 Wpw10503278 from stock

Near Armstrong Ave, Rochester, NY 14617
Tanner R.

Tanner R.

RANGE FRIGIDAIRE PLES389ECC Complaint of left rear burner not working. Inspected and found stem off of burner control has broken off. Needs new burner control. Quoted for repair. Customer will reach ATEC if they opt for repair.

Near Bouckhart Ave, Irondequoit, NY 14622
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW7500GC0 Q1 no q2 no q3 noReplaced drain pump. Tested unit and unit tested good.

Near Dove St, Rochester, NY 14613
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB7949SDZ0 Q1 no q2 no q3 noReplaced water supply valve. Tested unit and unit tested good.Verbal signature acknowledged

Near W Sweden Rd, Brockport, NY 14420
Tanner R.

Tanner R.

WASHER MAYTAG MVWC565FW2 Q1 no q2 no q3 noReplaced water valve assembly. Unit no longer leaking from valves. Tested via autodiagnostics and unit tested good.

Near Moscow Rd, Hamlin, NY 14464
Steve M.

Steve M.

DRYER MAYTAG MEDE200XW1 Replaced idler pulley for squealing during dry. The dryer checked good.

Near Rothbury Cir, Victor, NY 14564
Steve M.

Steve M.

DRYER WHIRLPOOL WED5620HW0 Found blower housing was vibrating causing loud operation. Removed cover and added foil tape to back side of cover and added foil tape to chute where it touches housing. Added screw to housing to fasten securely to floor to stop noise. Lowered left leg to stop vibrating In rear of dryer

Near Copeland Ave, Geneva, NY 14456
Steve M.

Steve M.

FIREPLACE ALLEN ROTH F12-B-031-071A Installed parts received by customer

Near S Main St, Newark, NY 14513
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 The left crisper is falling out when moving crisper. Removed rail on left side and shimmed to hold crisper better.

Near Woodsview Way, Macedon, NY 14502
Steve M.

Steve M.

50#IM 15' FS ADMIRAL NA123 Replaced vent for customer from dryer to wall pipe; used 1 VENT CLAMP (VENT CLAP) from stock

Near Caversham Woods, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR KITCHENAID KRFC302ESS00 Q1 n. Q2 n. Q3 n. Both door gaskets are ripped with magnet exposed. Need gaskets; ordrng 2 W10830046 (Gasket)s

Near Shadowbrook Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB955FCO Replacing water valve due to unit failing to fill. Replaced water valve. Tested unit. Unit now filling as it should. Unit tested good

Near Covington Woods, Pittsford, NY 14534
James J.

James J.

COOKTOP KITCHENAID KFGU706VSS04 Q1 n. Q2 n. 3 n. Replaced module and tested. Front left burner Intermittent to ignite. Adjusted switch and problem remains. Need harness. ; ordrng 1 WP8286687 (Harness)

Near Sherborne Rd, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW1 F9E1 long drain error code . Found debris stuck in the drain pump . Removed Debris and test in diagnostics. Unit tested good . Calibrated. Unit is filling with correct amount of water . Working as expected.; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Commerce Dr, Avon, NY 14414
Evan E.

Evan E.

MW-HOOD COMBO AMANA AMV1160VAW3 Customer stating handle has cracked again. Advised customer that due to handle sticking out over front right burner is this contributing to issue. Ordering handle ; ordrng 1 W10212410 (HANDLE )

Near Larchwood Dr, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT348FMES00 Ff section at 18 degrees. Thermistor at16k ohms. Need control. Quoted repair; ordrng 1 W11436574 (Control) and 1 Sh

Near Hazelnut Bend, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF555SDHB01 Replace icemaker and it cycled upon install. Replaced control. Original control was excessively hot. Customer is to monitor.

Near La Frank Dr, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 "Customer states the refigerator stopped cooling and after a power reset it started cooling again. Ordering led control, main control and ui. ; ordrng 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10882135 (cntrl-elec)"

Near Waycross Rd, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS03TTSS0 Customer stated that door was falling. Upon inspection discovered that link that attaches rope to spring and door has broken causing problem. Replaced link on both sides of unit. Tested door. Unit tested good

Near Golf Stream Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC704FPS04 Ordering water regulator for high pressure that is causing water to not dispense. ; ordrng 1 W10786952 (REGULATOR )

Near Bridgewood Dr, Fairport, NY 14450
James J.

James J.

DISHWASHER MAYTAG MDB4949SHZ1 "Replaced control, gasket, and owi. Tested diagnostics cycle and found no leaks."

Near Witherden Rd, Marion, NY 14505
Tanner R.

Tanner R.

FIREPLACE ALLEN ROTH F12-B-031-071A Q1 no q2 no q3 noPerformed safety recall repair.

Near Red Hickory Dr, Rochester, NY 14626
David L.

David L.

RANGE KITCHENAID KSEG700ESS3 Unit is not heating due to damage at the terminal block. Found Thermally damaged wiring harness And line suppressor. Ordering wiring harness suppressor and returning with terminal block; ordrng 1 W10655441 (Filter line) and 1 W11188445 (Harness)

Near Crystal Creek Dr, Rochester, NY 14612
Evan E.

Evan E.

MICROWAVE KITCHENAID KHMS2050SSS0 Customer stated that unit was producing noiseWhile turntable was rotating. Discovered debris around turntable track causing ring not to circulate properly. Cleaned debris and confirmed that turntable ring was moving as it should. Could not replicate noise once doing so. S/c fee on job 98314

Near Golf Stream Dr, Penfield, NY 14526
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDS30IXBT2 Ran diagnostics not leaking . After diagnostics there was a F10 E2 error could for vent . Replaced vent still not leaking . Customer will monitor. Cleared error codes . If there is any more error codes follow them .

Near Tumbleweed Dr, Pittsford, NY 14534
Dave F.

Dave F.

DRYER WHIRLPOOL WGD4815EW2 Lower wheel is loose . Found it stripped ordering motoring and blower . ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)

Near Rochester St, Scottsville, NY 14546
David L.

David L.

REFRIGERATOR WHIRLPOOL ET1FTKXKQ03 Unit is freezing items in the fresh food section. Evaporator is clear with full frost. Ordering cold control. Defrost drain needs to be cleaned. On return visit. ; ordrng 1 2200859 (Thermostat)

Near Red Apple Ln, Rochester, NY 14616
Dave F.

Dave F.

DISHWASHER GE GDF620HSJ2SS Dishwasher not powering on . Control led light is on and stable software issue . Techsheet says to replaced control board . UI not turning on . Unplugged power and UI and reseated UI unit did end up turning on . Unit needs new UI possibly control board . Quoted customer may look for other options . ; rqstng P&A on 1 WD21X24900 (Control) and 1 WD21X23462 (Ui)

Near Eagan Blvd, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF590SAJB0 Customer stating that upper rack is falling. Upon inspection discovered that adjuster on left side has broken. Customer was also concerned that upper rack was rubbing on left side of door gasket. Adjuster is contributing issue to this. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER KIT )

Near W Hickory St, East Rochester, NY 14445
David L.

David L.

WASHER AMANA n/a Replaced linked drain hose. Unit tested good.

Near Rochester, NY
David L.

David L.

WASHER WHIRLPOOL WTW8500BC0 Replaced bearing due to OB error and loud noise. Unit tested good.

Near Lorimer St, Rochester, NY 14608
Tanner R.

Tanner R.

DRYER WHIRLPOOL WGD4815EW2 Unit has been buried in incoming stock and is not accessible. Rescheduled two weeks out; schdld next appmnt for 2/10 WED PM

Near Mt Read Blvd, Rochester, NY 14611
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDFE104DSS0 Q1 no q2 no q3 noReplaced ACU and drain pump. Tested unit via autodiagnostics and unit tested good.Verbal signature acknowledged

Near Anytrell Dr, Webster, NY 14580
Tanner R.

Tanner R.

DRYER MAYTAG MED5500FW0 Q1 no q2 no q3Complaint of no heat. Following stored errors:F4E4 line 2 errorF4E3 restricted air flowF6E1 ACU communication errors.Measured voltage at block at 240VAC. Dissasmbled unit. Tested continuity of elememt and element tested bad. All other fuses and thermostats tested good. Needs new element.; ordrng 1 WP8544771 (Element)

Near State Rd, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104HPS1 Water not filling in unit . Found debris underneath the float causing the unit not to fill . Tested unit in diagnostics. Unit tested good .

Near Wesley Rd, Honeoye, NY 14471
James J.

James J.

DISHWASHER KITCHENAID KDPM604KPS0 Drain pump error. Replaced drain pump and adjusted hose so it has a trap before reaching the drain pipe. Cycled dishwasher several times and could not find an issue.

Near Sunset Ct, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE n/a "Bin in the door is broken ordering bin 240338001 . ; ordrng 1 240338001 (bin,door)"

Near Hammocks Dr, Fairport, NY 14450
David L.

David L.

WASHER WHIRLPOOL WTW8100BW0 Replaced faulty RPS sensor. Ran spin cycle with no issue. Customer toMonitor. ; dspstn on spec-tagged invntry: 1 WPW10178988 SENSOR

Near Samanthas Way, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Customer was still trying to sort out coverage when I arrived. He has a service contract through sears. Stopped all work. Sending back parts. Customer will be refunded for parts but not service fee.

Near Fenton Rd, Rochester, NY 14624
James J.

James J.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 Q1 n. Q2 n. Q3 n. Ff led flickers. Gaskets torn. Freezer led out. Ice dumps out of dispenser too fast. Gasket missing on lh door for dispenser. ; ordrng 1 W11043011 (Led) and 2 W10830274 (Gasket)s and 1 W11043014 (Light) and 1 W11445850 (Switch) and 1 WPW10287601 (Seal)

Near Dona Lea Rd, Fairport, NY 14450
David L.

David L.

DISHWASHER MAYTAG MDB8959SKW0 "Replaced drain pump. Filled, leak tested, and verified drain. Unit tested good"

Near Chambers St, Spencerport, NY 14559
James J.

James J.

DISHWASHER WHIRLPOOL WDT710PAHB1 "Q1 n. Q,2 n. Q3 n. Start button not functioning. Found corrosion on ui board. Panel separating. Need panel and ui. ; ordrng 1 W11116422 (Panel) and 1 W11402115 (Ui)"

Near Foxbourne Rd, Penfield, NY 14526
David L.

David L.

RANGE WHIRLPOOL WFE540H0ES0 Replaced open bake element. Preheated oven to 350 to test. Unit tested good.

Near Leanna Crescent, Brockport, NY 14420
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating that units upper rack is falling. Discovered that adjusters on both sides of rack have broken causing rack to fall. Unit will need updated adjuster kit. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER KIT )

Near Fairpoint Dr, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customers having an issue were items in the fresh food section are freezing from top to bottom. This has been an intermittent occurrence happening over the course of the last few months. Found items piled up against damper near ice room in the back left-hand corner and top shelf full to the ceiling. Items loaded into this area the refrigerator can cause airflow problems resulting in frozen items if left there for long periods of time.Checked air baffle In diagnostics. Checked thermistor resistance values at the control. Fresh food section was at 34° fresh with thermistor reading 5500 ohms. Thermistor showing warmer than measured temperatures although Within range considering door openings. Advised customer to remove items from top shelf. Raised freezer temperature to 5° and documented issue with Techline. Customer will reach out if issue continues.

Near Summertime Trail, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Rails on the shelf rivet has failed . All one unit with shelf . Ordering shelf W11243759 . Direct ship to customer . Customer can install part . ; ordrng 1 W11243759 (shelf-glass with rails to bin . “ direct ship to customer “)

Near Wind Rush Dr, Canandaigua, NY 14424
David L.

David L.

DISHWASHER KITCHENAID KDHE404DSS0 Drain pump has become noisy but is functioning ok. Ordering pump ; rqstng P&A on 1 W10531320 (Pump drain)

Near Edgemere Dr, Rochester, NY 14612
Evan E.

Evan E.

WASHER MAYTAG MVW6230HW0 Customer stating that unit is producing squealing noise while in use. Checked for error codes. No codes present. Ran test cycle. Could hear noise customer was referring to inspected pulley and cam for any issues no visible issue with either part reassembled unit but noise still exists. Discovered that noise is coming from gear case bearing. Ordering gear case ; ordrng 1 W11423758 (GEAR CASE )

Near Marsdale Ct, Webster, NY 14580
David L.

David L.

WASHER WHIRLPOOL WFW8620HW2 Unit is leaking from the dispenser. Bellows is also wearing thin on the sides. Ordering dispenser and bellow; ordrng 1 W11318722 (Bellow) and 1 W11465532 (Dispenser)

Near Edgemere Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 The freezer led module is out again. Ordering module. ; ordrng 2 W10695459 (Module)s

Near Jay Vee Ln, Rochester, NY 14612
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFM404KPS0 Unit is still producing noise called techline to document issue. Techline is requesting a video of issue. Tech is going to obtain video from customer and forward to techline SR: 7729147167; saved tckt

Near Whalen Rd, Penfield, NY 14526
Dave F.

Dave F.

WASHER WHIRLPOOL WFW6620HC2 F9E1 long drain error code . Drain is weak and not pumping water out . Has 120 volts going to pump .unit needs to pump . Ordering pump W11458345; ordrng 1 W11458345 (Drain pump)

Near Franklin Plaza, Dansville, NY 14437
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8989SHZ0 Replaced motor sump for leaking and not washing dishes. The dishwasher is working as expected a and not leaking.

Near Railroad Mills Rd, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced led for not lighting. The led lights are now working.

Near Oak Meadow Trail, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found the hose going to filter was kinked causing very low water pressure at dispenser. Removed and reinstalled hose to unkink and water works. Found right side wheel leg is stripped ordering leg; ordrng 1 WPW10141622 (leveling leg) and 1 WPW10359255 (roller-cab)

Near W Church St, Fairport, NY 14450
Dave F.

Dave F.

VENTHOODS JENN AIR JXW8530DS1 Customer didnt have receipt when in house Chimney is not mismatch lighting on the chimney . Cleaned chimney with stainless steel cleaner . Took photo of chimney . Called techline SR 7729828124 . Techline said is lighting in the room as the grain/brushed is the same way . Gave customer tips on unit and best way to maintain it . Customer instruct . Customer asked about the light button not turning all the lights on . Holding button turns them all on . Unit tested good .correct part number for Chimney W11321566

Near Warbler Ln, West Henrietta, NY 14586
Tanner R.

Tanner R.

DRYER MAYTAG MEDC465HW0 Q1 no q2 no q3 noReplaced motor. Tested unit. And unit tested good. Temperature at exhaust fluctuating properly between 117 and 175 degrees at exhaust.

Near Woodsong Ln, Rochester, NY 14612
Evan E.

Evan E.

WASHER WHIRLPOOL WFW9470WL01 Customer stated that unit was producing noise since repair. Discovered that concrete weight was loose causing issue. Tightened weight to frame of machine. Tested unit multiple times. Unit tests good

Near Harvington Dr, Rochester, NY 14617
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED4815EW1 Q1 no q2 no q3 noComplaint of intermittent operation. On arrival started unit without issue. Checked power and measured 238 VAC at block. Ordering timer and start switch to correct intermittent operation; ordrng 1 WPW10185982 (Timer) and 1 WPW10117655 (Starter switch)

Near Collenton Dr, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF707ESS01 Ordering compressor for not cooling; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer)

Near Ashbourne Rd, Rochester, NY 14618
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4616FW2 Washer not leaking . Found the lint sock was plugged and water was spraying everywhere . Removed sock and tested unit . Tested good . No error codes . Calibrated machine . Unit tested good

Near Crittenden Rd, Rochester, NY 14623
Evan E.

Evan E.

OVEN DOUBLE KITCHENAID KODE500ESS02 Customer stated that anytime unit is being used and oven begins to produce steam the console will display an error code and become unresponsive. The angle of vent for the upper oven is venting directly into console area. Adjusted vent and also installed foil around vent area to prevent moisture from reaching console. Customer to report back if issue persists.

Near Mt Eagle Dr, Penfield, NY 14526
Dave F.

Dave F.

DRYER MAYTAG MGDC465HW0 Found the thermal fuse was blown . Checked venting . Venting was good . Replaced thermal fuse . Tested unit . Tested good .

Near Bradburn St, Rochester, NY 14619
Tanner R.

Tanner R.

OVEN WHIRLPOOL WFE320M0JW0 Duplicate job. Unit already repaired on 9/24.

Near W Ridge Rd, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found unit with the upper LEDs as well as a freezer LED not working. Replaced front upper left hand side freezer module and light returned. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Near Talnuck Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Replaced parts of ice bin . Noticed little bit of frosting by bin could be from door flap . Customer will monitor. If problem persists order W10823377 door flap kit .

Near Hazelwood Terrace, Rochester, NY 14609
David L.

David L.

RANGE JENN AIR JDRP536HL00 Replaced UI and control due to oven intermittently not shutting off. Verified diagnosis with Techline. Customer to monitor

Near Carrington Dr, Rochester, NY 14626
Tanner R.

Tanner R.

WASHER ROPER RTW4516FW Complaint of unit leaking. Inspected basket and found no holes. If unit was leaking may have been from water connections at customer house

Near W Ridge Rd, Rochester, NY 14626
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED4815EW1 "Complaint of no heat. Inspected all thermostats, fuses, element and tested good for continuity. Problem may have been due to customer electrical or power cord installation error. No repair needed.; dspstn on spec-tagged invntry: 1 279838 ELEMENT"

Near Owens Rd, Brockport, NY 14420
Evan E.

Evan E.

COOKTOP KITCHENAID KCGS550ESS01 Customer is stating they are getting a gas smell coming from unit intermittently. Stating after not using unit for extended period of time will smell a faint gas smell specifically from left burners. Tested all burners and cooktop connections with natural gas detector. Could not find leak anywhere at burners or connection. Unit tested good

Near Piccadilly Square, Rochester, NY 14625
Tanner R.

Tanner R.

WASHER MAYTAG MVW7230HW0 Complaint of no spin. Following stored errors:F3E3 inlet water temperature errorF0E3 overload errorF0E9 off balance paiseF0E5 off balance loadAll the above errors can cause no spin condition and all are due to customer use and care. Customer overloading unit. Customer may not be using hot or cold water. Tested unit via autodiagnostics and unit tested good.

Near Owens Rd, Brockport, NY 14420
Dave F.

Dave F.

DRYER MAYTAG MEDC465HW0 Door on dryer not staying closed . Adjusted the strike and tested door and dryer . Dryer tested good . Checked venting customer will have venting checked .

Near Wind Way Cir, Rochester, NY 14624
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFH01 Replaced evaporator and compressor due to poor cooling causing freezing temps. Installed new control. Vacuum held at 200 microns and full frost pattern after 15 min. Customer to monitor. Advised that changing setting takes a full 24 hours of cycle time to change temperatures. Also frozen food that is already inside the fresh food section will likely. It thaw unless removed.

Near Spencerport Rd, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced controls w/hand ness due To intermittent loss of cooling. Unit has been functioning ok since last visit. Customer to monitor

Near Hannibal Pl, Hamlin, NY 14464
Steve M.

Steve M.

RANGE MAYTAG MER6600FZ Replaced hinges for broken hinges and door not closing. Door tested good.

Near Macedon Pkwy, Macedon, NY 14502
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDF330PAHB2 Q1 no q2 no q3 noComplaint of burn hole on UI and no wash. Inspected UI and was a scuff marks on protective sticker that should have been removed at installation. No stored errors. Ran autodiagnostics and unit tested good. Water temp was cool on initial rinse. Reviewed use and care with customer to improve wash performance.

Near Woodlands, Brockport, NY 14420
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017HS Replaced door switches with interlock kit and the microwave tests good ; used 1 W11244494 (INTERLOCK) from stock

Near Crossing Creek Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced harness and drip tray for frosting evaporator in fresh food section. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Gentian Way, Fairport, NY 14450
David L.

David L.

WASHER MAYTAG MVWB835DW4 Replaced console due to intermittent operation. Sealed and treated convection to UI on back of console. Customer to monitor.

Near Dewey St, Churchville, NY 14428
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW5000DW1 Q1 no q2 no q3 noComplaint of no spin. Following stored errors:F0E5 off balance loadF2E1 stuck keyRan autodiagnostics and unit would not spin. Hub failure noise made. Examined hub and found hub had been completely worn. Inspected drive shaft and drive shaft has deteriorated causing it to not interlock with drive hub. Quoted for new gearcase less cost of prior repair. Customer opting to replace machine. Replacing drive hub under ATEC warranty. Can no longer warranty this repair due to condition of gearcase.; used 1 W10528947 (HUB) from stock

Near Shale Dr, Rochester, NY 14615
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDFE104DSS4 "Q1 no q2 no q3 noComplaint of no wash. Lower rack wheels fallen off.Left adjuster clip is broken so basket is not secure on racks. Customer handed over check valves from manifold that fell out. Following stored errors:F10E1 dispenser error.Ran autodiagnostics and unit fills. Motor never runs. Checked continuity of motor and tested poorly. Ran wash cycle and measured voltage to motor from control at 1.2 VAC. Short in motor may have taken out ACU. Attempted to repair manifold but plastic that check valve clips in to is broken. Ordering motor ACU and lower rack wheels, manifold, upgraded adjuster assembly.; rqstng P&A on 1 WPW10605057 (Motor Sump) and 1 W10909702 (ACU) and 2 WPW10195417 (Wheel assembly)s and 1 WPW10340542 (Manifold) and 1 WPW10546503 (Adjuster assembly)"

Near Meadow Breeze Ln, Webster, NY 14580
Tanner R.

Tanner R.

WASHER MAYTAG MHW5630HW0 Q1 no q2 no q3 noComplaint of water leaking. Not always a complete drain. Following stored errors:F5E2 F0E1 load in drum during clean washer cycle. Ran autodiagnostics cycle and completed without issue. Found soap scum on edge of dispenser and panel and can see path flowing down to bottom. Ordering new dispenser per service pointer W1148173.; ordrng 1 W11465533 (Dispenser)

Near Holley Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFXS25RYMS4 Customer is concerned with a burning smell coming from the unit. Inspected machine compartment ice room LED lighting and evaporator compartment for electrical damage. Found debris sitting next to the right hand corner of the defrost heater likely causing the smell pictures attached. Customer had the unit pulled out when I arrived. When picking up the power cord the waterline began to leak at a kink that was present near the floor.The The amount of pressure needed to get the waterline to leak as it did was Insignificant. The waterline would have Broken when pushing the unit back into place. The needle valve used to feed the refrigerator water supply would not seat properly causing the customer to have to shut off water to the home. Left water shut off to the house. And made recommendations on how the customer may go about having the waterline repaired. Pictures attached of the waterline and the position of the refrigerator on arrival

Near Clover St, Pittsford, NY 14534
James J.

James J.

DRYER WHIRLPOOL WGB5550XW0 Q1 n. Q2 n. Q3 n. Unit loud due to stuck idler and worn belt. Need dryer repair kit. ; ordrng 1 4392067 (Kit) and 1 Sh (Sh)

Near Penfield Rd, Rochester, NY 14610
David L.

David L.

COOKTOP KITCHENAID KGCC506RWW07 Replaced thermally damaged switch harness. Cooktop tested good after the repair.

Near Sutton Rd, Avon, NY 14414
David L.

David L.

DRYER MAYTAG MEDC465HW0 Customer concerned with noise coming from dryer during use. Listen to a video of a slight ticking sound coming from the dryer when its first turned on. Customer also stating that the dryer makes a humming noise audible from the upstairs living area. Started dryer several times to try to re-create the noise. Although the dryer is said to have made the noise earlier in the day well in the home we were unable to re-create it. Disassemble dryer to check bulkhead rollers side panels belt idler motor and pulley for loose damaged or worn areas. Did not find anything out of the ordinary inside the dryer cabinet. Inspected drum felt and sliders for foreign objects and wear. When reassembling the dryer special care was made to make sure all screws and fasteners were properly in place and tight. After reassembly the dryer was re-tested several times with no abnormal noises. The dryer sits high and all 4 feet which may be contributing to the noise the customer declined hav

Near Linda Ln, Spencerport, NY 14559
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB4949SHZ1 Q1 no q2 no q3 noUnit has been removed.

Near 5 Mile Line Road, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HC2 Replacing cold water valve due to Cold water valve failing to fill during rinse cycle. Replaced cold water valve. Tested unit. Unit tested good

Near Fisher Rd, Ontario, NY 14519
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH32519CT1 Replaced magnetron and diode for not heating. The microwave tests good

Near Running Creek Cir, Rochester, NY 14623
Evan E.