116 Field St.fridge
Daniel - Rochester, NY
not sure if possible, but wold have been nice to do it in one vist, not 2. probably can't due to evaluation, part ordering cycle.
First time customer
Brian - Irondequoit, NY
Great Service and very knowledgeable!
Mj - Rochester, NY
John - Rochester, NY
Arrived when said had necessary parts quick and efficient neat
Ann - Fairport, NY
Victoria - Caledonia, NY
Prompt and polite.
Joanne - Rochester, NY
Great service, very nice young man very professional
Peggy - Pittsford, NY
Dave so nice and knowledgeable!!!!
Kristin - Pittsford, NY
Kristin - Pittsford, NY
Great service, fixed promptly!
fast honest vand sincere/very professional
Michael - Brockport, NY
Francine - Irondequoit, NY
Dave was very nice knew what he was doing came prepared. He was friendly. From 1 to 10 I give Dave a 10
Steve - Webster, NY
Dave was very thorough in his diagnostic evaluation and explanation. Addressed the issue at hand and made notes in the record for the next step(s) if this issue returns.
Mary - Rochester, NY
Shaiman Cuyler was excellent!
Richard - Webster, NY
The tec was neat and efficient in replacing the console on the new stove. He took the time to explain some extra features on the stove and dishwasher that I wasn't yet familiar with. I really appreciated this. (This is a new home, and we've only been here about 3 weeks.)
Robert - Pittsford, NY
Service provided me all expectations. The technician was completely thorough, professional and took the time to explain what he did to complete the repair.
Mary - Irondequoit, NY
David was very knowledgeable and very able to offer options
David - Geneva, NY
Very helpful getting the service apt scheduled and worked out the issue with our dishwasher problem
Michele - Pittsford, NY
Rebecca - Rochester, NY
Our tech was Dave. He was great. Explained what he was going to do and asked if I had any questions. He even did a recal I didn’t no we had on the dishwasher. We have your company out a few times and always a great experience. Would recommend this place anytime. When making an appointment the lady was great and acomadating. This place gets an A+ with me.
Robert - Fairport, NY
Evan was very efficient, informative, and professional. He arrived at the appointed time,after calling ahead and installed the new parts quickly and efficiently.
Your Appliance Tech. was great, very professional, Thanks,
Karen & Peter - Henrietta, NY
Dan - Rochester, NY
Patrica - Rochester, NY
the service charge just keeps increasing every year why
Donna - Canandaigua, NY
Dave is great, unfortunately I got a lemon for a dishwasher
Kathleen - Pittsford, NY
The tec gave an honest opinion of the issue with my dishwasher, repaired it efficiently, was neat and polite.
Trisha - Churchville, NY
great service and knowledge
Mary - Rochester, NY
Great service. On Time arrival. In and out in short time.
Ting - Pittsford, NY
Excellent service, knowledgeable technician
Merrick - Farmington, NY
Dave was courteous and quick but thorough!
Yvonne - Pittsford, NY
The technician who came was very professional with a friendly demeanor. Fixed my dishwasher issue in about 15 mins. I’m SO glad this company comes on the weekends!
Donna - Canandaigua, NY
Rita - Victor, NY
He was prompt, friendly, and did a great job 👍🏻
Scott - Pittsford, NY
David was excellent
Neil - West Henrietta, NY
He is an amazing technician. He is very knowledgeable and honest. He takes great pride in his work. He understands the importance and relevance of GREAT customer service and delighting the customer.
Martin - Lyons, NY
The tech was very helpful and knowledgeable of the product and listened to my concerns. Spent all the time needed to fix the problem. Very clean and neat work practice also.
Ed - Palmyra, NY
I would as for Dave future service
Minh thu - Henrietta, NY
Nicole - Fairport, NY
Great and knowledgable service
Mark - Fairport, NY
Victoria - Caledonia, NY
Neat and polite tech
Molly - Farmington, NY
Very very great job
Great customer service
Christopher - Rochester, NY
The service tech was great, told us he wanted to become a firefighter and upgraded the parts for us because he said they go bad often.
Jk - Ontario, NY
Service technician was more than knowledgeable on every aspect of my unit and was quick, clean and professional
Great overall experience
Sharon - Webster, NY
Great service. Technician(Steve) was knowledgeable,friendly, and right on time! Parts came in right away, and appointments were easily scheduled.
Great Service. Loved the planning and Notifications
Edwin - Churchville, NY
Best appliance repair/service call experience I've had, and at one time, I was a serviceman! The scheduling, planning and arrival notification elements were excellent. Professional and prompt performance of the needed repairs.
Suhail - Rochester, NY
Steven - Sodus, NY
Jim - West Henrietta, NY
Sabina - Victor, NY
Dave is an excellent technician. Repaired my washer and I was so relieved to see that he had been assigned to repair my refrigerator. Of course, he fixed my problem. Very knowledgeable and professional. Would highly recomment.
Mary - West Henrietta, NY
Steve is always professional. He is very knowledgeable.
Easy reliable service
Matthew - Fairport, NY
The quality was great we had this part replaced Last year by another tech at a different company and from day 1 could tell it wasn’t done well. Hence a year later same issue. This is in comparable to how it came when brand new
David - Pittsford, NY
Legacy - Henrietta, NY
they charged me a service fee of a $100 for each appliance that they looked at in the same room on the same day so they looked at 3 appliances it was $300 right off the bat + service and parts ..
Art - Webster, NY
Great service. Very thorough!
Jim - Webster, NY
Great service, very friendly
Adam - Rochester, NY
Great service. Friendly, clean, well informed, and very professional.
Jessica - Rochester, NY
Evan was very helpful and professional.
Prompt, Courteous, Knowledgeable
Tom - Honeoye Falls, NY
Ice Maker Problem
Gary - Rochester, NY
Steve came in and replaced a part that he thought might solve the problem, but he wasn't sure it was going to fix the problem. He was right.
Pamela & Carl - Pittsford, NY
Dave was great--and accommodated our short schedule due to traveling south for the winter. Thank You!
Personable, friendly young man
Lesley - Rochester, NY
Craig - Hilton, NY
Your repair man was the best I have ever dealt with. He was professional clean and even called me to check on an issue when it arose. He quickly fixed the issue
Elaine - Rochester, NY
Price - good / Service - FLAWLESS!
Frank - Rochester, NY
Shaiman Cuyler arrived on-time, was articulate, and courteous. When informed that there would be a second contractor in the basement working near him, he never missed a beat. The work was completed in a very reasonable amount of time - couldn't be happier with my experience!
James - Scottsville, NY
Carol - Fairport, NY
Tech refused to acknowledge there was a problem with the stove, instead blaming it on cookware and that the burner not getting hot was normal operation.
Excellent service. Very professional
Rodger - Fairport, NY
Technician was cordial and efficient.
Quick and reliable
Michele - Rochester, NY
Nice job Dave
George and Eunice
George - Churchville, NY
Good thorough job
Robert - Webster, NY
Arrived on time. Professional, personable and efficient! Hate when I have an appliance problem, but these guys are the guys to call!
Ann - Canandaigua, NY
Great service. On time. Pleasant friendly experience.
Did a good job. Very professional
Mario - Rochester, NY
Shirley - Ontario, NY
Great service. Very professional and organized.
Dryer - No Heat
Margaret - Canandaigua, NY
Dave was a pleasant individual who did some trouble shooting and fixed our dryer.
Kathy - Avon, NY
Dave was very professional and very knowledgeable and on time.
We're VERY satisfied customers
David - Rochester, NY
The repair to our refrigerator's ice maker was swift and professional. The service man was friendly and efficient.
Robert - Henrietta, NY
Excellent - identified the problem, fixed it and was gone in less than 15 min!
Great Tech !
Jim - Hilton, NY
David was awesome.. Much more trustworthy than another local appliance repair service that serviced our unit before... Great guy...very efficient
Deborah - Rochester, NY
I would have rated this a 5 except for the fact that I was invoiced by mistake and they had to come to the house twice for the same issue. They did schedule the second visit on a Saturday which saved me from losing time at work. The technicians were both great! They knew what they were doing and answered all my questions. Very happy the issue was resolved!
Robert - Fairport, NY
Tech was professional, customer friendly, and knowledgeable.
. Great service.
Swapna - Rochester, NY
Dave Flint is an excellent technician! He is truly an asset for your company. Workers like Dave make Appliance Tec a great company. He is not only professional but has impressive knowledge of his job and impeccable manners. In future if need arises I would seek his service through Appliance Tec
Linda - Webster, NY
Evan was courteous and professional. He identified the problem and placed an order for the parts. I was also impressed with he notification process once the service request was in place. Great service; great experience.
Victoria - Williamson, NY
Dave was awesome to work with. He didn’t mind that I sat in a chair and watched over her shoulder – just so that I could learn how to open up the freezer door. He was patient and thought outside the box with the fixes and the tools that he had. Very highly recommended! My only complaint which has nothing to do with a technician – is it unfortunately they only come to my town to days a week. That meant I had to wait quite a while for service.
Patrick - Rochester, NY
Great tech. Job well done.
Christina - Pittsford, NY
Joelle - Honeoye Falls, NY
I have no problem with my service or Steve ,the problem is with the dishwasher itself
Robert - Canandaigua, NY
Awesome service by friendly, personable technician. Technician listened to our problem then diagnosed and fixed. Very happy customer.
Dianne - Honeoye Falls, NY
This company and their techs are very friendly. They diagnose every issue and make sure you understand the process.
Mark - Brockport, NY
This young man presented himself well..very comfortable and very knowledgeable. He was quickly able to determine the problem with our dishwasher and clearly and tactfully explained the problem. I’m glad we bought a Whirlpool product if all the service people are as good as this young man! Thank you Shaiman for a great experience!
Marcia - Rochester, NY
Dave is a great technician and I could not be happier with the service I received.
Andre - Rochester, NY
Good information, unfortunate verdict.
Susan - Rochester, NY
The tech did a thorough inspection, but, alas, the required fixit is no longer made. We are another victim of designed obsolescence. Don’t blame the messenger.
GREAT SERVICE SOLVED PROBLEM IN 20 MINS.
Donald - Webster, NY
Arleen - Spencerport, NY
Donna - Palmyra, NY
Service fine, but leaving damaged parts for us to get rid of us was inappropriate.
Don - Rochester, NY
Dave was on time and double checked everything before he left..
Joseph - Irondequoit, NY
Melanie - Fairport, NY
Mary - Fairport, NY
Tracy - Canandaigua, NY
Len - Lima, NY
Overall experience excellent from start to finish.
Sue - Pittsford, NY
Lisa - Rochester, NY
Mary Reddy - Rochester, NY
Good communication via text/phone calls, punctual, polite, wore “booties” once in my home, focused on repair task, made sure I had no other concerns re repair before he left. I appreciate the professionalism. This repair was covered by warranty, so I didn’t comment on the cost section of your survey.
Steve - Rochester, NY
Nick - Hamlin, NY
Very timely very nice and we are very pleased!
Paula - Rush, NY
Steve took care of the repeating issue professionally
Ronald - Shortsville, NY
Timely as expected, simple fix let's hope it holds firm
did a great job
Sam - Hilton, NY
Michael - Rochester, NY
Great job with fix and communication of problem
Barbara - Rochester, NY
Nancy - Penfield, NY
My husband was there I was also very please no frost !!!!
Dory - Rochester, NY
Anthony - Pittsford, NY
Our technician was very communicative and capable.
Ray - Rochester, NY
Couldn't have been better!
Keith - Livonia, NY
Absolutely fantastic customer service! From the phone call to schedule the warranty service to communications with the service company and repair tech to the professional workmanship....I couldn't have asked for a better experience. The tech scheduled the one hour window of arrival, communicated with me ten minutes before arrival, explained what he would be doing and performed the work in a friendly, professional manner.
Ken - Canandaigua, NY
The service tech was friendly, knowledgeable, and fast. He not only fixed my refrigerator but also answered all my questions. I will highly recommend this companies repair service. I am a very happy customer!
Rebecca - Pittsford, NY
Dave was awesome and stuck with it until he was sure our fridge was completely fixed. Great service!
Mark - Spencerport, NY
The tech was awesome. Very professional, early and fast
Lance - Ontario, NY
Peter - Webster, NY
John - Geneseo, NY
Dave - Rochester, NY
Repair man was great and customer service was great.
Great service by our repair person.
Mark - Geneseo, NY
I really felt comfortable with our service person. He was respectful, knowledgable and very careful of entering our home. He took all necessary steps to make sure he did not disrupt or put himself in a position to damage flooring etc. He communicated very well and finished the job with knowledge and skill very fast.
Hoping problem has been resolved
William - Walworth, NY
Dave checked things and determined that things seem to be operating properly.
Frank - Rochester, NY
Great customer service .
Jay - Pittsford, NY
Jay did an awesome job!
Still have problem;hope to resolve today; 10/2
William - Walworth, NY
Dave is very professional and explained things as he worked. Thought we wer fixed but it appears there is still a problem. Dave is scheduled this afternoon,10/2 so we shall see what he finds.
great service, quick fix
Katrina - Canandaigua, NY
The technician was well-prepared and was able to quickly fix the problem we were having with our oven.
Very good service,
Kathleen - Churchville, NY
My pain in the butt
Ron - Webster, NY
Dave Flint is Golden(14+caret..).Owned my auto repair shop for 30 yrs before retiring in 2007..Dave & I were on the same page right away with this problem. Appliance Tec runs there operation like I ran mine,only on a bigger scale..great attitude,going to fix this problem or die trying..They are still alive because of people like 2 Daves,Jeff,& there receptionist Kim...Dave Flint is my current hero..Thank you all,God bless you..Ron Mathieu PS Dave fixed my ice maker on the way out,WOW
Worth the call
Donald - Wolcott, NY
Excellent outcome. All those who said throw fridge away were wrong. Simple fix.
Linda - Pittsford, NY
Shaiman Cuyler was excellent. He was friendly, knowledgeable and professional. He fixed my machine quickly and left the room as he found it.
Carol - Pittsford, NY
great service! Easily accessible on the phone!
James - Scottsville, NY
Tech was very prompt, courteous, and friendly.
Follow up call
Paul - Fairport, NY
Dave came back for a follow up call to address some concerns I had. He answered all my questions and did great work.
Sabina - Victor, NY
Was well prepared. Quick and effective diagnosis. Arrived on time, did a very thorough evaluation of the problem. Thought steve did an excellent job overall.
Helpful Service Appt.
Carol - Fairport, NY
Steve was very helpful in diagnosing the problem wit5h my Whirlpool Fridge Ice maker/dispenser. He protected my appliance, cupboards and floor while clearing the ice jam and make repairs that should be sufficient before a need arises for replacement parts.
Dave Flint was great
Paul - Fairport, NY
Dave Flint was great. Very professional, thorough, and willing to answer questions and explain things.
top notch service!!
Maria - Pittsford, NY
Evan was very informative with his knowledge of our Maytag washer and the issues this particular model has due to a design flaw (my words, not his, he was very tactful in his own wording). I appreciated his input and I was happy to have someone with his level of experience in my home to look at the washer. He is very good at his job and was great at explaining the issues on a level that a "non tech" person like myself could understand.
Persevered to get it fixed!
Penelope - Rochester, NY
Great job solving a leaky dishwasher problem!
Kristen - Webster, NY
Larry - Ontario, NY
Tech did a great job.
Phyllis - Webster, NY
He was awesome. Knew exactly what the issue was. Very polite and professional.
Marilyn - Penfield, NY
Martin - Rochester, NY
Shaiman was courteous, friendly, competent, and professional. My rating of 4 has to do with the obstacles that he faced with an inaccurate schematic of parts. This problem required an extra trip to my house. Other than that the service was grade A.
Henry - Webster, NY
Excellent service, friendly technician
Mary - Fairport, NY
Did good work, cleaned up after himself
Lacy - Rochester, NY
On time and work done quickly
knew what he was doing
Franz - Honeoye Falls, NY
Great service, slightly overpriced
Emily - Rochester, NY
I thought the technician was professional and timely. However I do think $300 for a less than $60 part is a too expensive. Maybe the $90 service fee could have went towards labor?
App and Service both great
James - Rochester, NY
Service rep was prompt, courteous and efficient. Problem solved. The app was helpful in knowing where we stood in the rep's queue of repairs that day.
Susan - Canandaigua, NY
Technician Dave was great. Never gave up finding out the problem with my microwave, always cheerful and a pleasure to deal with.
Perfect customer service
Paul - Webster, NY
Knowledgeable patient and professional
Very knowledgeable technician
George - Hilton, NY
Faulty Whirlpool ice maker
Nicolet - Victor, NY
Ice maker works now but switch sticks in the off position!?
Robert - Rochester, NY
Dave - 5 stars!
Donna - Hamlin, NY
Although I was a bit unhappy with the cost of the quote for the repair and that appliances have such a short user life, Dave was honest and straightforward in his professional approach and my husband, who dealt with him directly at the service call, was really impressed with his demeanor. thank you
Dishwasher Door Hard to Open
Brian - Victor, NY
Dave quickly found the root cause of the problem and fixed it in less than 15 minutes. He was neat, professional, and careful not to damage the floor when pulling out the dishwasher. After putting the dishwasher back, he made sure it was aligned correctly and worked properly. He also offered helpful advice on how best to use it.
Tina - Pittsford, NY
Joanne - Rochester, NY
Great job Quick service
Tech ATS Problem Quickly
Pamela - Newark, NY
Tech know what was wrong very quickly and fast service. Problem was fixed same day of service. Dryer vent was not attached securely or blow off when first used I had to reattach. Otherwise I was very happy with quick repair. Thank You!!
Great technician but company could do better
Chris - Fairport, NY
The service was excellent. The technician was fantastic but the service charge just to show up of $90 is always tough and is the same everywhere. Doesn’t set this company apart from any other. Also took a week for the appointment going without a microwave in a busy family is also tough to take.
Christine - Irondequoit, NY
Roch - Rochester, NY
Evan did a great job
Excellent Tech and service.
Paul - Webster, NY
Mary - Fairport, NY
Evan Ercolamento of Appliance Tec replaced parts on my Whirlpool dishwasher top rack so the rack now operates smoothly and doesn't fall downward as it gets rolled out for emptying. The broken parts made all the glasses and dishes crash together as I pulled the rack out to empty it. Evan is super-knowledgeable on how to diagnose a problem, pick exactly the right part needed, and install it so the appliance operates properly. He works quickly and efficiently and makes sure the product is operating exactly right before he leaves. The part causing the problem has been redesigned to strengthen it since the time I bought my dishwasher, so Evan made sure he replaced not only the two broken parts but also the two identical parts that hadn't broken yet but were of the old, weaker design. By doing this, Evan prevented the problem from repeating itself. He went above and beyond for me. I intend to request Evan specifically if any of my appliances need fixing in the future. The Appliance Tec organization is well-organized, customer-oriented, and can give you an appointment relatively quickly. The manager there is terrific, and he really listens to his customers--that's a real plus. I will always use only Appliance Tec for appliance repairs.
Renee - Brockport, NY
Shaiman was great. Called to give me a heads up to when he would be there. Quick service. Friendly.
Brian - Farmington, NY
Douglas - Rochester, NY
David Long replaced blown magnetron, restoring microwave function in our three years-old Maytag above-range microwave. However, when magnetron failed, fan speed control was also damaged (only 2 speeds - high/very loud and medium high/slightly less loud) and a light bulb was blown, requiring additional visits. David replaced circuit board, to no effect. Dave called manufacturer technical support while on site and ran some diagnostics that measured within specified values. Subsequently replaced fan blower motor and a resistor to no effect. This is the second major repair this unit has required since we bought it (in the first repair Dave replaced defective door switches a few month after purchase). We have no issues with Dave, who did everything he could to address the fan speed issue. The obvious unhappy conclusion we draw from this experience is that this model is a lemon built with junk parts.
Eddie - Rochester, NY
Paul - Rochester, NY
James - Gates, NY
CLEAN AND FAST.
Jenny - Manchester, NY
Steve did a great job!!
He was a very polite professional man
Christa - Kendall, NY
He let me explain everything and then did trouble shooting and had it fixed /part replaced in no time.
Great service. Technicians proficient and quick.
Paul - Ontario, NY
Technicians responsive and thorough. Careful about moving appliance and keeping work neat. Tasks performed as necessary. No wasted efforts. Both Dave and Steve were good workers.
Great friendly prompt service
Gary - Hilton, NY
Very customer friendly
James - Rush, NY
Steve was knowledgeable and responsive.
Robert - Rush, NY
Appliance Tec and Evan did a great job. We had a part on our Whirlpool has range fail while still under warranty. Whirlpool set us up with Appliance Tec. Unfortunately we had to wait 5 days to get an appointment, but I can’t really hold that against them. Evan arrived on schedule and called 20 min prior to arrival as well. He was in and out quickly to diagnose the problem. Again, unfortunately, the part needed to make the repair took several days to get in, so we were without our oven another week (two weeks at this point). After the new part came in, Evan was in and out in about 30 min. He was extremely polite and friendly. I would give Evan 5 stars and Appliance Tec 4 stars. The only reason for 4 stars vs 5 is that we had to wait a full week to get them out on the first visit to diagnose the problem. I wish we could have had them come out sooner. I can’t speak to pricing, as our part and service were still under warranty.
Walker - Rochester, NY
Very Professional service, unfortunately my dishwasher was beyond repair.
Clayton - Nunda, NY
When Steve Mcvaugh Arrived he fix my Dishwasher and did a great job! Thank You Steve...
Elizabeth - Rochester, NY
Alan - Clifton Springs, NY
Very happy with Dave and the overall service and speed of repair (and ordered parts!) I think I've found a new appliance repair man!
Time window was not good
Scott - Fairport, NY
Andrew Sewnauth - Rochester, NY
A second tech was sent to our home and was very good. He quickly spotted the problem, explained it, and got our unit up and running within 30 minutes. His name was Evan
Ray - Webster, NY
Steve is a very knowledgeable and customer orientated technician. It was very reassuring having him address our appliance problem.
Richard - Avon, NY
Technician did an outstanding job
Good service, ok price
Gary - Rochester, NY
Nice and quick repair for dryer. Repairman was friendly and efficient.
Grat Service. Was under warrantie.
M - Pittsford, NY
Gas Range Repair
Mike - Rush, NY
Shaiman was friendly, professional, and knowledgeable about the repair.
First Class Service
Elmer - Rochester, NY
David is a first class professional technician, who repaired my washing machine in a reasonable amount of time without leaving a mess of any kind. It's working as good as new.
Phyllis - Webster, NY
Evan was polite, knowledgeable and friendly. Awesome employee
Good ,quick service
Brian - Hilton, NY
Alan - Clifton Springs, NY
Dave was here on time, repaired both my stove (unscheduled) and fridge (scheduled), worked quickly and was done in a professional way! Dave has worked on our appliances before and we are very happy with his work.
Andrew Sewnauth - Rochester, NY
The service was ok. The technician was knowledgable and professional, however our device was not working correctly shortly after the service. The price was also high for the service provided
Response from Appliance Tec:
We apologize for having the second visit and we will, of course, do all we can to have the dryer repaired on that visit. We understand that when the first repair doesn't solve the issue 100% that any cost will seem high but we assure you that the rates we charge are standard for the industry. Thanks for the honest feedback!
Evan already knew what was broken Great Great Service !!!
Steve - Fairport, NY
I was always updated on my service call.
Tracey - Hilton, NY
Very helpful and courteous
Richard - Fairport, NY
Servicemen were very knowledgable and prompt
On time, very knowledgeable and friendly
Raymond - Irondequoit, NY
Great representation for your company. This was basically just having to reset something but I was changed 97.00. Very unreasonable price.
OVEN KITCHENAID KGRS505XSS05 Replacing door gasket due to original gasket being torn. Replaced gasket. Unit tested good
WASHER MAYTAG MVWX655DW1 Replacing drive hub due to unit failing to engage into spin. Replaced hub and tested unit. Unit tested good.
WASHER WHIRLPOOL WTW5000DW0 Customer stating unit is producing noise while in agitation. Discovered that teeth on wash plate have stripped out causing issue. Wash plate will not engage. Ordering wash plate ; ordrng 1 W10752283 (WASH PLATE )
DISHWASHER WHIRLPOOL KUDC10IXWH7 Customer stating unit is doing same thing as before keypad will not respond to commands. Reset control and keypad began to function. Keypad still need to be replaced. Keypad is on order. Returning Saturday 8/22
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced fan and freezer thermistors. Removed frost buildup on rails and verified door is sealing. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no drain. Inspected drain loop for clogs or impingement and none found. Measured resistance of drain pump at 88.7 Ohms. Per tech sheet valid resistance reading for drain pump is 15-60Ohms. At rest without heavy use pump typically measures 25 ohms. Drain pump resistance too high. Ordering drain pump.; ordrng 1 WPW10531320 (Drain pump)
REFRIGERATOR KITCHENAID KSSS36QMX01 Assisting SM with built in fridge unit
REFRIGERATOR KITCHENAID KSSS36QMX01 Incorrect co tool in package. Ordering correct control. ; ordrng 1 W10823805 (cntrl-elec)
WASHER MAYTAG MVWB835DW5 Q1 no Q2 no Q3 no Complaint of Unit powering on. Will constantly shift but never start a wash cycle. When put into diagnostics mode UI blinks then shuts off. Unable to obtain error messages.Measured power to ACU and measured 104 VAC. Unit not getting sufficient power. Advised customer seek qualified electrician.
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Replaced hinges and door strike. Door closes much more consistently now.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WP3403431 STRIKE
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced adjuster assembly with upgraded assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
MICROWAVE WHIRLPOOL WML55011HS5 Unit not heating. Growling noise during operation. Need magnetron. ; ordrng 1 W11125676 (thrmst-fix) and 1 W11402082 (MAG)
REFRIGERATOR KENMORE 106.5117331 Q1 no Q2 no Q3 no Complaint of loud noise. Customer unplugged damper to stop noise. Now ice build up in FF section. Bottom of door is not sealing as noted in prior service calls. Treated gasket with heat to try and make better seal. There is visible defect in door. Top of door lines perfect with freezer door. Lower left corner is bowed out causing door not to shut all the way. Quoted customer for door and damper. Advised even with fixed damper there will continue to be moisture issues. Due to cost of repair customer is opting to replace unit. Verbal signature acknowledged
WASHER WHIRLPOOL MHWE200XW00 F6E1 mcu to CCU error code . Put unit in diagnostics. Mcu has power going through door lock . Unit needs mcu . Bellow is torn . Needs bellow . Customer will think about repair putting on schedule. ; rqstng P&A on 1 WPW10384843 (cntrl-elec) and 1 WPW10381562 (bellow)
DISHWASHER MAYTAG MDB7759AWS2 Q1 no Q2 no Q3 no Complaint of unit leaking out of lower right hand corner of door. Ran unit with viewing glass and ruled out tidal waving. Spray arms spin properly. Observed machine run for several minutes. Felt insulation behind outer door and can feel water on insulation. Water is dripping through insulation into channel on door and leaking out the side. Based on concentration of water in insulation unit is leaking through dispenser. Ordering new dispenser.Verbal signature acknowledged ; ordrng 1 WPW10199696 (Dispenser assembly)
MICROWAVE MAYTAG MMV1175JZ0 F1 e4 error. Found top panel not inserted all the way and door switch missing lower door striker. Installed panel and adjusted switches and tested 3 times successfully. Unit functions properly.
REFRIGERATOR GE PWE23KMKFES Q1 no Q2 no Q3 no Replaced control. Powered up unit and unit worked as expected. Installed plastic tray in front of FC. Observed mullion sticking when closing FF doors. Lubricated mullion and edge of gaskets with petroleum jelly. Door closing much smoother. Advise Customer to periodically visually check back of freezer for ice to ensure defrosting properly.Verbal signature acknowledged.
RANGE KITCHENAID KGRS505XSS02 "Customer stating that upper and lower ovens are not heating and also burner head flame is not correct height. Replaced upper ignitor. Discovered that lower ignitor will also need to be replaced and burner head is causing issue with flame height. Ordering burner head and ignitor ; ordrng 1 12400035 (IGNITOR ) and 1 WPW10406878 (BURNER HEAD ), used 1 12400035 (IGNITOR) from stock"
REFRIGERATOR AMANA ART318FFDW06 "Replaced fan, door and gasket for door not closing and building up frost in freezer. The refigerator tests good"
REFRIGERATOR WHIRLPOOL MFX2570AEM4 Found icemaker not calling for water. Ordering icemaker; ordrng 1 W10882923 (icemaker)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the fresh food section is freezing. Found diffuser was loud. Replaced diffuser; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Replaced start device for compressor not starting. He compressor started and is cooling.
DISHWASHER MAYTAG MDB8959SKW0 Q1 n. Q2 n. Q3 n. Unit leaking underneath where hose connects pump to sump assembly. Drain pump functioned once and no longer will turn on. Need pump assembly. W11197948 shows no availability. Techline said to contact parts distributors for eta. SR 7728576986; ordrng 1 W11197948 (PUMP)
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Called customer unit is intermittently flashing lights on control and light bulb flickers. ; schdld next appmnt for 8/31 MON !
OVEN KITCHENAID KEBS277DWH8 The leak is coming from sub zero refrigerator charged lower rate for service fee.
DRYER WHIRLPOOL MEDB855DC0 "Replaced rollers,belt and idler pulley for screeching while running. The dryer tests good"
REFRIGERATOR GE GSH25JSXBSS "Q1 n. Q2 n. Q3 n. Complaint of 10 degrees in freezer, 60 degrees in fresh food section. No ice production. Freezer evap fan not powering on. 10v to fan. Need fan. Icemaker motor rotates but doesn't rotate auger. Need icemaker. Condenser coil needs cleaned. 106.40 plus tax ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR60X10185 (FAN)"
DRYER WHIRLPOOL WET4027HW0 Dryer was vibrating in the blower housing . Vent is clear . Cleared blower housing of debris . Tested dryer vent with tester . Tested good .
REFRIGERATOR MAYTAG MZD2766GEW Found the solenoid for flapper is getting stuck. Ordering door kit; ordrng 1 12001991 (door kit ice)
REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that deli drawer is continually falling out onto floor. Discovered that drawer and tracks are not aligning as the should. Drawer will continually drop onto ground when sliding out. Customer also stated that edges of freezer door are too sharp. Attempted to sand edges of door but cannot do so without scratching stainless. Ordering freezer door and drawer ; ordrng 1 LW10856271 (FREEZER DOOR ) and 1 WPW10308849 (DRAWER )
WASHER AMANA NTW4516FW3 Q1 n. Q2 n. Q3 n. Unit leaking underneath. Found drain hose connection loose. Tightened hose and recalibrated machine. Unit functions properly.
MICROWAVE WHIRLPOOL WMH53521HZ3 Customer stating that light underneath unit will not function. Tested socket. Socket tested good. Discovered that bulb was blown. Customer is going to replace bulb themselves.
DISHWASHER WHIRLPOOL WDF590SAJM0 F4E3 wash pump error . Checked power going to pump . Has power to pump . Needs sump ordering part ; ordrng 1 W11085683 (pump&motor)
WASHER MAYTAG MVWB835DW4 User interface not working . Ordering control and UI . ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
WASHER WHIRLPOOL n/a Unit was a Samsung washer . We do not service them
OVEN WHIRLPOOL WOS72EC0HS01 F6E4 UI and appliance manager . Ordering control and Ui like techsheet says . Customer said unit has been doing this since they received unit . Need to check power connections to unit when pulling out .cleared error codes ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (Console)
WASHER MAYTAG MHW4200BW1 Unit not turning on . Order control and user interface. Customer said door wouldnt unlock when you was turning on . Ordering door latch .; rqstng P&A on 1 WPW10443885 (door lock) and 1 WPW10689017 (cntrl-elec) and 1 WPW10635985 (panel-cntl)
WASHER MAYTAG MVWC415EW0 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Replaced hub and calibrated. Washer functions properly. ; used 1 W10528947 (HUB) from stock
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Unit is not cooling no frost pattern . No refrigerant in unit . Ordering evap . Compressor. Uv drier. Coupler . Installed new thermistor to use on new evap ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
DRYER WHIRLPOOL MEDB835DW1 Customer stated that unit was not operating due to clothes getting into blower. CustomerStated she forgot to put lint trap back and items made there way through trap into blower. Removed items from blower tested unit. Unit tested good. Collecting service call fee
WASHER HOTPOINT HTWP1400F1WW Customer stating that unit would not run spin cycle. Upon arrival inspected belt and pulley to ensure belt was attached. Attempted to run test spin and unit began to spin as it should. Tested unit on all spin functions but could not get unit to fail. Added load of clothes to unit and observed during cycle. Unit spun out items as it should. Could not replicate issue. Unit tested good.
RANGE WHIRLPOOL WFG520S0AS0 Customer stated that unit would not light burners or oven. Upon inspection discovered customer was correct neither burners or oven would light. Cycled power on unit and tested again. Burners are now lighting as they should and also bake and broil functions are working also. Tested all functions multiple times cannot replicate issue. Unit tested good
DISHWASHER WHIRLPOOL WDT790SAYB1 Found bottom spray arm sticking and not moving while testing in diagnostics. Removed and reinstalled. The dishwasher worked as expected during rest of diagnostic test.
OVEN WHIRLPOOL NA123 Found timer just blinking. Removed power and reset. The timer is working.
DISHWASHER KITCHENAID KDTM504EPA0 Found motor just humming not running. Ordering motor; ordrng 1 W10861526 (pump&motor)
REFRIGERATOR FRIGIDAIRE FGHT1834KW1 Q1 n. Q2 n. Q3 n. Unit flooded due to stuck valve. Replaced valve and cleaned condenser coil. ; dspstn on spec-tagged invntry: 1 4318047 VALVE-SINGLE
WASHER MAYTAG MVWX655DW0 Q1 n. Q2 n. Q n. Unit not spinning due to worn hub. Hub keeps failing due to defective wash basket. Part under 10 years warranty. Customer opted to replace hub. One year warranty on part only Quote for wash tub replaced Sc 0.00Part 0.00Labor 134.90 plus tax ; used 1 W10528947 (HUB) from stock
RANGE WHIRLPOOL WFG320M0BW2 "Found front left and rear left valves both bent and knobs are stripped. Sr# 7728542333; ordrng 1 W10512763 (pipe-mnfld), rqstng P&A on 2 WPW10339443 (knob)s, dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
DISHWASHER FRIGIDAIRE FGID2466QF1A Replaced control panel and tested. Unit functions properly. One year warranty on repair
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer complaining of varying temp ranges and freezing food in fresh food section. Ordering control and thermistor. ; ordrng 1 w10838965 (thermistor)
RANGE WHIRLPOOL WFG525S0HZ1 Q1 n. Q2 n. Q3 n. Lf burner not igniting. Found spark jumps from igniter away from burner cap. Replaced burner now unit functions properly. Cooktop is pitting and starting to rust. Control panel dented on lh side. Pictures attached. Customer has to contact customer service to get authorization for cosmetic defects. ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Found compressor running but cooling to about 30 degrees in freezer. Tapped and added refrigerant to get customer up and running until repair. Ordering evaporator ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced upper rack adjusters for broken wheels and falling rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Crushed ice, cubed ice feature not functioning. Found ice cubes froze together. Cleared ice and tested actuator. Unit functions properly. Water dispenser paddle is getting dented from glasses during use. Picture attached. Need authorization for cosmetic repair."
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer stated that leds for upper area of fridge are flickering and not functioning. Replaced led module but unit is still experiencing issue. Ordering led harness with modules ; ordrng 1 W11205082 (LED HARNESS W LIGHTS) and 2 W11462342 (LED MODULE )s, dspstn on spec-tagged invntry: 1 W10695459 MODULE"
DRYER WHIRLPOOL MGD8630HW1 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. New hose and customer moved in 2 weeks ago. Rh cabinet is rubbing on drum during cycle. Need panel and fron support panel. ; ordrng 1 W10208198 (bracket) and 1 W11310043 (panel)
REFRIGERATOR KITCHENAID KBFN506EBS01 Replaced arm extension and reversed it for ice not shutting off.
REFRIGERATOR WHIRLPOOL WRF532SMBM00 Bail arm was not in the correct location . Installed bail arm tested unit . Tested good .
REFRIGERATOR KENMORE 106.589637 Ice maker fill tube was frozen. Thawed fill tube and cycled ice maker . Ice maker cycled and called for water . The water pressure to the ice maker was weak . Unit needs new water filter .
DRYER AMANA NGD4655EW2 Thermal fuse was blown . Replaced fuse and tested . Vent . Tested good . Unit is working as expected.; used 1 WP3392519 (FUSE-THERMAL) from stock
DRYER MAYTAG MEDC465HW0 Customer stated that unit had puff of black smoke coming from back of machine. Removed terminal cover to inspect block. Discovered that L1 terminal was extremely loose and made contact with cover. This was causing issue. Cleaned terminal and tightened L1 to block. Ran test cycle. Unit tested good
DRYER WHIRLPOOL WED4616FW0 "Unit thumping while in use. Replaced dryer repair kit and noise is about 50% better. Drum is defective and causing noise. ; rqstng P&A on 1 W10899578 (drum), used 1 4392065 (REPAIR KIT) from stock"
WASHER MAYTAG MVWX655DW1 "Replaced gearcase, drive hub and wash plate for leaking oil. Needs actuator. Returning tomorrow; ordrng 1 W10913953 (actuator), dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"
DRYER AMANA NED4655EW1 Customer stated that unit was producing noise coming from front of drum. Discovered that bearing seal had come detached from clips and was running loosely around felt seal. This was causing issue. Reseated bearing seal and tested unit. Could not replicate issue after doing so. Unit tested good
WASHER WHIRLPOOL WTW5000DW3 Replacing control due to units old control sending power to drain pump when not needed. Pump would continually run even when beginning cycle. Replaced control ran test cycle. Unit tested good
REFRIGERATOR AMANA ASI2575GRB01 Replaced ice maker due to bail arm being broken. Tested unit . Tested good .
WASHER WHIRLPOOL WFW72HEDW0 Unit giving F9e1. Rattling noise during draining. Replaced pump and ran diagnostics cycle successfully. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
WASHER WHIRLPOOL XXXXXXXX Customer purchased new washer
WASHER MAYTAG MVWB766FW1 Unit makes grinding noise when motor is engaged. Replaced gearcase and calibrated. Ran spin cycle and washer functioned properly
DISHWASHER KITCHENAID KUDP01FLBL6 Called techline SR 7728541013 . Dishwasher door not staying closed still . Techline said to order hinges and door latch not charging part until I know which one it is .; ordrng 1 8193830 (latch asy) and 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)
FREEZER WHIRLPOOL WRX988SIBM03 "Q1 n. Q2 n. Q3 n. Icemaker not cycling. Freezer not cooling properly. Checked frost pattern, fans, and thermistors. Freezer led has failed due to the wiring stuck in spray foam. Icemaker cycled properly in diagnostics. Need led and user interface for cooling issues. ; rqstng P&A on 1 W10695459 (module) and 1 W10848301 (cntrl-elec)"
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit is failing run complete cycle. Upon inspection checked for error codes. Unit displaying f9e1 for long drain. Discovered that drain pump connector was not plugged in fully causing issue. Seated connector and tested pump. Unit now draining as it should. Could not replicate issue. Unit tested good
WASHER KENMORE 11092597200 Q1 no Q2 no Q3 no Replaced dual valve assembly. Tested using hot cold and warm settings and unit tested good.Verbal signature acknowledged
COOKTOP KITCHENAID KCGS550ESS01 Unit is not secured to counter . Took photos l recommend black dog installations. Did not charge service call .
WASHER MAYTAG MVWC565FW2 Cord has no prongs. Replaced cord and calibrated successfully.
DISHWASHER MAYTAG MDB7749AWM1 S25453 replaced ui for silver migration and start cancel buttons not responding. The ui tested good
WASHER KENMORE 92580800 "Q1 no Q2 no Q3 no Complaint of no drain/spin. Moved timer to drain and spin and unit would not drain and spin. Using flat head screw driver, forced lid switch closed and unit began to drain and spin. Needs new lid switch.Replaced lid switch. Tested unit and unit tested good.Service covered under ATEC warranty.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID"
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Replaced bellow gasket. Tested unit via fill in manual diagnostics unit tested good. Verbal signature acknowledged.
REFRIGERATOR WHIRLPOOL WRT771REYW00 Found the supply line to the refrigerator had a leak . Customer is going to call a plumber . It was a very small leak was able to test all functions related to the water and found no leaks coming from refrigerator.
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of F2E2 error. Unable to run any wash cycles. Power cycled unit and no fix. Replaced UI and control board. Tested unit and unit tested good.Verbal signature acknowledged.
DISHWASHER WHIRLPOOL KDTE234GPS0 Replaced dispenser door for broken door. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 n. Q2 n. Q3 n. Water flow through dispenser only turns on for one second. Inspected valve and water line. Found water filter was air locked. Flushed water line and reinstalled filter now water functions properly. Ice may take up to 24hrs to cycle.
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Unit not defrosting called techline SR 7728528395 ohm out defrost thermistor tested bad . Installed thermistor. Heater tested good . Voltage to unit was 107 customer is going to get that corrected . Unit is now cooling .
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Replaced cold control on unit for temperatures fluctuating . Tested unit . Tested good .
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not cleaning dishes. Tested diagnostics and spray arms rotating properly. Customer is to monitor.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Cusomter stated that unit is not sealing freezer door on right side. Inspected track and discovered that Guide for track was caught not allowing unit to close. Was able to guide and shut door correctly. Could not replicate issue after doing so. Unit testing good. If issue persists tech is recommending replacement of rails (W10120018)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Freezer door gasket not sealing. Heated gasket . Shimmed the freezer door so the gasket is now even . Door is now sealing as expected
RANGE GE JGB760SEF2SS Replacing valve assembly due to unit leaking from valve. Replaced assembly and tested and burners and also bake and broil function. Could not replicate issue with new valve. Unit tested good.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Q1 n. Q2 n. Q3 n. Unit not cooling. Door not sealing on rh corner of fresh food section. Evap has partial frost pattern. Sealed system leak. Need evap, compressor, and hinge bushing. ; rqstng P&A on 1 W10836706 (evaporator) and 1 WP487576 (washer) and 1 WPW10507886 (compressor), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
OVEN JENN AIR SEG196 Found wire had burned on broiler and was touching chassis. Repaired wire and found no power being sent to broiler. The unit needs Y703708 control. Control is no longer available
WASHER KENMORE 110.818788 Replaced agitator cam for not agitating. ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 285811 CAM
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Q1 n. Q2 n. Q3 n. Freezer led dead. Replaced light module now lights work. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT
WASHER WHIRLPOOL MVWX655DW2 "F7E7 motor cant get up to RPM . Unit is making noise while spinning. Replaced actuator. No change. Control is turning off randomly. Ordering control and lid lock for shorting . Ordering gearcase and cam . ; ordrng 1 W11419215 (Control) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11307244 (latch), used 1 WPW10006355 (ACTUATOR) from stock"
WASHER WHIRLPOOL GHW9100LW2 Q1 n. Q2 n. Q3 n. Unit not powering on. 116 v to control. 5v to user interface. Need UI. WP8181905 is discontinued
WASHER WHIRLPOOL MVWC416FW0 Replaced motor for broken pulley. The washer spun as expected.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit was making ice on arrival in both sections. The freezer was 4 degrees. Tightened door handle screws due to handle loose. Cleaned coils. Customer is going to monitor temps. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
REFRIGERATOR JENN AIR JFC2089HTB Can hear the start relay clicking . Thinking the start relay is going bad . Will check compressor windings when unit gets pulled out .; ordrng 1 W10613606 (start-dev)
REFRIGERATOR WHIRLPOOL WZF34X20DW01 Replaced thermistor and main control for not defrosting properly.
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Found to sets of lights not working in refrigerator. The unit is cooling. Th led driver is not working properly. Unplugged led driver. Ordering led driver; rqstng P&A on 1 WPW10306786 (LED DRIVER)
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked temperatures in unit after repair was done . Temperatures are within range of the settings that they are set at . Unit tested good.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Q1 n. Q2 n. Q3 n. Unit not defrosting. Thermistor test passed. Ran heater in diagnostics. Replaced thermistor for harness rubbing against evaporator fins. Defrosted coil. Customer is to monitor. ; used 1 WPW10384183 (THERMISTOR) from stock
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Deli drawer holder broke in two. Whirlpool mailed out glass shelf and that's not part needed. Ordering deli drawer holder; ordrng 1 W10861519 (holder)
DISHWASHER WHIRLPOOL WDT710PAYH4 F7E1 heater error code. Checked heater in diagnostics didnt turn on has power going to element. Ordering heater ; ordrng 1 W10518394 (heater)
WASHER MAYTAG MVWB835DW2 Q1 no Q2 no Q3 no Complaint of no operation. When plugging unit in drain pump runs continuously. Following stored errors:F6E2Measured 120VAC to control. At UI connection measured 5 DCV from control. Measured positive for continuity of UI harness through Yellow and Black wires. No continuity in UI.Recommended SR7728528665 advised faulty harness unless there is visible damage to UI. Inspected UI and there is burn marks on UI board indicating a possible short (image attached). Needs new UI harness and UI. Due to Cost of repair customer is reaching out to manufacturer.Verbal signature acknowledged.; ordrng 1 W11199207 (UI harness) and 1 W11115285 (UI)
DRYER GE GUD27ESSMWW Customer stating unit would not run. Discovered that door switch was causing issue. Quoted customer for switch....WE4M415 $15.00S&H $15.00Labor $76.40SC FEE: $89.95 ; ordrng 1 WE4M415 (DOOR SWITCH )
DISHWASHER KITCHENAID KDTM404ESS0 Customer stated that unit was leaking from front door. Upon inspection discovered that spray arm was cracked causing issue. Spray arm will need to be replaced. Ordering spray arm ; ordrng 1 W10860176 (SPRAY ARM (LOWER) )
RANGE GE JMPT0260J3AD Customer had emergency rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
WASHER MAYTAG MVWC416FW1 Customer had emergency at time of appointment. Rescheduling for 8/13; schdld next appmnt for 8/13 THU 2-5
STACKED LAUNDRY WHIRLPOOL LTE6234DQ1 "Unit not starting unless drum is turned by hand. Motor has failed. Need 279811; rqstng P&A on 1 279811 (MOTOR), states that autho needed"
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced UI. Ran unit and error did not display. Advising customer to continue to monitor. Scheduling follow up for inlet thermistor for best available appointment. Customer will reach ApplianceTec to reschedule if needed. ; schdld next appmnt for 8/21 FRI !
WASHER WHIRLPOOL WTW4815EW1 Q1 n. Q2 n. Q3 n. Unit stuck on rinse cycle. Valves not turning on in diagnostics. Of to valves at 1000ohms. Unplugged unit then recalibrated. Valves functioning after reset. Need control. ; ordrng 1 W11124765 (cntrl-ele)
MICROWAVE KITCHENAID KMHS120ESS3 Control board needs to be replaced due light not coming on . . Called techline SR 7728531183 . Verified that control is covered for 5 years . Ordering control . ; ordrng 1 W10881539 (cntrl-elec)
DRYER WHIRLPOOL WED4850HW0 Customer states that push to start not always working and sometimes dryer keeps running after cycle has ended. Order start button. Left timer at residence and will also install on return visit. ; ordrng 1 WPW10446920 (switch-pts)
RANGE WHIRLPOOL WFG550S0HV1 Replaced outer door panel for door separating from glass. Unit functions properly.
REFRIGERATOR KITCHENAID KRFC704FPS03 Unit makes ice once a day. Replaced UI and inspected. Found cabinet getting hot and compressor getting loud. Tested condenser fan in diagnostics and it wouldn't power on. Need condenser fan ; ordrng 1 W11024494 (fan)
REFRIGERATOR KITCHENAID KRFF305EWH00 30 degrees in fresh food and 0 in freezer .Filter house is leaking and fresh food section is freezing items . Found lots of ice built up inside fresh food section underneath where the filter housing was leaking . Customer turned the water off to the unit . Going to leave water off and check temperatures again on return visit to make sure that the ice wasnt causing the unit to be to cold inside . . Ordering filter housing and control and damper Will check thermistors in diagnostics on return . ; rqstng P&A on 1 W11346623 (filter housing) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)
DRYER WHIRLPOOL WHD560CHW0 Q1 no Q2 no Q3 no Complaint of dryer not working. Turned on unit and motor runs but drum does not spin. Found belt had been shredded by copper lines. Replaced belt. Ran unit and unit tested good.; used 1 4392067 from stock
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Q1 n. Q2 n. Q3 n. Replaced rh door for cracked liner. New door does not come with nameplate. Mullion not opening fully, causing it to hit door when closing. Need mullion. Fridge was delivered with dents in cabinet. Called tech line. Ref778505317Unit non repairable. Customer is to contact customer service to swap out unit."
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found compressor running. No frost pattern. Ordering evaporator The left track that holds crisper is broken Ordering track. Tapped and added refrigerant to get machine up and running While part is being ordered. ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11025586 (track) and 1 WPW10143759 (drIER)
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Drain tube was plugged . Replaced with updated tube W11190084 S Code S38253. Defrosted drain . Noticed the right fresh food door on the bottom was broken and door closes hard . To fix that unit would need new door . ; used 1 W11190084 (TUBE-DRAIN) from stock
DISHWASHER KITCHENAID KDFE204ESS1 "Replacing manifold , feed tube and spray arm due to unit failing to clean on the upper rack and also unit leaking. Replaced all parts and tested unit. Observed unit during diagnostic cycle with clear plastic door on front of machine to confirm function. Unit tested good"
WASHER WHIRLPOOL MVWB835DW4 Replacing dispenser housing due to unit failing to dispense water to appropriate cup during cycle. Replaced housing. Ran test cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11165546 VALVE
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed new control . Went to test 77 in diagnostics defrost thermistor passes customer will monitor
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Temps good in freezer. Found crystallized frost/ice near evap fan. Ice seems watery and sticking in icemaker. Ordering fan and ice maker ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10128551 (evaporator fan motor)
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Replaced fuse and tested several times. Unit keeps activating motor on its own. Unit blew new fuse. Need control for self activation and motor for over current. WPW10235652 has been discontinued.
WASHER FRIGIDAIRE ATF8000FS1 Unit needs new bellow . Door swings to the left . Customer wants the doors to swing towards the wall . The washer door is not able to be changed . Customer wants to pay for the repair day of . Charged just service call ; ordrng 1 134728400 (bellows kit)
MICROWAVE MAYTAG MMV1174FZ3 Replaced control and tested. Unit functions properly.
DRYER FRIGIDAIRE AEQ8000FS0 Dryer door not staying closed . Door needs new hinge as the door is hanging . Moved the catch that was on the other side to the side that the door closes on . Door does stay closed better but is still hanging from hinge . Customer wants to pay for the repair day of . ; ordrng 1 137105100 (door hinge)
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit leaking. Following stored errors:F0E5 off balance loadFilled unit well above standard load volume and did not leak. Ran auto diagnostics and unit did not leak. Based on customer feedback ordering bellow gasket.; ordrng 1 W11314648 (Gasket)
DRYER WHIRLPOOL WED6620HW0 "Q1 no Q2 no Q3 no Unit vibrating during use. Disassembled unit. Verified cabinet and bulkhead components tightened down. Rollers spin freely. Blower housing clear of debris. Reassembled unit and condition improved however still vibrating. Ordering rollers and pulley.; ordrng 1 W10837240 (Pulley), dspstn on spec-tagged invntry: 2 349241T ROLLER-SUPPORT 2PK"
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Complaint of door not closing and poor dryer performance. Door was flipped by installers and door is not in line with cabinet. strike is damaged.Vent tested unit and unit tested poorly. Advised customer poor ventilation will affect dryer performance. Ran unit and verified heat is working properly. Advised Customer to service vent.; ordrng 2 WPW10362431 (Hinge)s and 1 WP3403431 (Strike)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker motor not powering on in diagnostics. Need icemaker. ; rqstng P&A on 1 W11294907 (icemaker)
RANGE WHIRLPOOL WFG525S0JZ0 Replaced panel for scratch on arrival.
DRYER MAYTAG MED6630HW1 Replacing console due to unit failing to respond to commands. Replaced console. Tested all buttons on console. Unit tested good
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of upper rack falling. Inspected and left adjuster has failed. Ordering upgraded adjuster assembly.No stored errors on machine. Service diagnostics cycle completed without issue.Verbal signature acknowledged.; ordrng 1 W10712395 (Adjuster assembly)
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Found foam inside drain hose at the cabinet by compressor. Used drill bit to remove foam until water came out of drain.
REFRIGERATOR MAYTAG MFW2055FRZ00 Found frost and ice behind evaporator fan causing warm temps in fresh food section. Removed frost. No gaps in liner and gasket is sealing. Ordering fan and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 WPW10464673 (motor-evap)
DRYER WHIRLPOOL MEDC465HW Found lint filter screen plugged causing no airflow that was causing long dry times. Removed lint. Informed customer to clean it after every dry. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
RANGE WHIRLPOOL WFC310S0AB0 Customer stating that Left front burner is failing to operate and also oven will not maintain temperature. Discovered that burner was causing issue. Replaced burner and tested. Burner tested good. Ran preheat of oven to 350. Discovered that unit needed to be calibrated. Calibrated unit up 10 degrees and checked temp again. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Q1 no Q2 no Q3 no Complaint of intermittent ice. Unit is currently making ice. Replacing ice maker to address intermittent ice.Once replaced ice maker called for water successfully. Advised 24 hours for ice.Verbal signature acknowledged
OVEN WHIRLPOOL MER8800DS1 Customer stating unit will not heat. Upon inspection discovered that element had broken causing issue. Replaced element and ran test preheat. Unit now heating as it should. Unit tested good
DRYER FRIGIDAIRE FASE7021NW0 Unit was flashing f63 code for heater testing open. Checked heater for continuity and heater tested good. Ensured all connections are correct and reassembled unit. Ran unit and could not replicate issue. Encouraged customer to run unit and contact if code appears again. If code appears again tech is recommending replacement of harness. (137476500) harness
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and tested for leaks. No leaks found. Left kick panel off for customer to inspect if unit is still leaking after cycle has ran. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced jazz board for unit not cooling . Tested unit . Tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
DRYER WHIRLPOOL GGW9250PW1 Q1 no Q2 no Q3 no Replaced UI. Tested unit and unit tested good.Verbal signature acknowledged
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Called techline SR 7728510071 . Wash pump is pulsing the entire time it tries to run . Voltage to the pump from control are jumping everywhere . Volt and hertz where the unit is plugged in is good . Tried a different outlet for unit was doing the same thing . Techline said customer service is going to contact the customer to get a replacement but a different machine . ; dspstn on spec-tagged invntry: 1 W11084121 SENSOR
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Found frost in freezer. Removed frost and tested fan and icemaker. Water under pantry drawer. Found icemaker in fresh food section leaking from clogged drain and froze air returns to fresh food section. Defrosted vents and tested ff icemaker. Im not defrosting and fan not powering on in diagnostics. Need thermostat and fan. Quoted 536.60 total 241870801241962601
RANGE KITCHENAID KFDC506JSS00 Replacing cooling fan due to unit producing buzzing noise while in operation. Replaced fan and tested unit. Could not replicate noise. Unit tested good
REFRIGERATOR AMANA ABB1922FEW Found the unit has not defrosted. The Evaporator was full of frost causing warm temps in fresh food section. Removed all frost and replaced control for no sending power to heater. Adjusted door that was rubbing on liner when being closed. The refigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Sr# 7728488483Tested unit and found no abnormal noises. Customer showed a video of buzzing noise. Found the wires to compressor were under copper line that was condensing when I tested in defrost. Possible moisture getting into lines. Moved line to prevent moisture on wires. Called tech line to document.
COOKTOP KITCHENAID KICU569XBL00 Replaced both power supply modules and user interface. Tested unit . Tested good.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced leds for no lights in freezer and side wall lights out in fresh food section. The lights tested good.
DRYER WHIRLPOOL WED7500GC0 Tested dryer . Unit tested good . No issues or error codes.
WASHER MAYTAG MLG22PDAWW1 Lock box was stuck in the unit and would not come out . Was able to get the lock box to release and made adjustments to the lock rod as it was spinning inside the box . Unit tested good..
DISHWASHER KITCHENAID KDFE104HBL1 Unit was not getting enough water to it . Unit water valve was not turned on all the way to get enough pressure to it . Opened valve and tested unit in diagnostics. Unit tested good . Gave tips on best usage . Customer instruct.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Q1 n. Q2 n. Q3 n. Light flickers and shorts out control. Found loose connection on light switch. Corrected and light no longer flickering.
RANGE WHIRLPOOL WFG505M0BS3 Cancel job
WASHER MAYTAG MVWX655DW1 Found debris in drain causing a lot of noise . Removed debris . Tested unit tested good .customer drain tube is to long and a lot of water finds its way back into the unit after draining . Advised customer to shorten drain hose and put a check valve in between the original drain hose and the extension so water does not find its way back into machine . Calibrated and tested in auto diagnostics. Unit tested good.
REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .
WASHER MAYTAG MHW6630HW0 Customer stated unit is still flashing f8e1 code for low flow. Called techline SR:7728489629 techline recommended replacement of water valves. Replaced valves and tested unit. Both valves actuating as they should. Unit tested good
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n. Q3 n. Unit spinning off balance and loud screeching noise. Removed belt and spun unit by hand to verify screeching is from gearcase. Off balance due to wash basket. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)
REFRIGERATOR MAYTAG MFW2055FRZ00 Units door is not closing properly causing large amount of moisture to build up in freezer. Discovered rails are causing issue. rails will need to be replaced. Ordering rails ; ordrng 1 WPW10397635 (FREEZER RAIL RIGHT ) and 1 WPW10397636 (FREEZER RAIL LEFT )
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
REFRIGERATOR MAYTAG AFD2535FES Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Compressor didn't turn on after cycling it in diagnostics. Replaced start device and compressor started running. Used start device from kit. ; used 1 8201786 (RELAY-OVERLOAD) from stock