Near Rochester, New York 14621
Tanner
Job Details:
03/10/2021
DRYER GE GTD45EASJWS
Unit not ready. Come back EOD; schdld next appmnt for 3/9 TUE PM
Near Webster, New York 14580
Tanner
Job Details:
03/10/2021
DISHWASHER KITCHENAID KDFE104HPS1
Q1 no Q2 no Q3 no. Replaced tub. Racks now eject properly. Unit leaking from sump seal. Cleaned sump gasket and retightened sump to basket. Unit still drips through seal. Old gasket not melding to new tub. Ordering new motor sump assembly.; rqstng P&A on 1 W11085683 (Motor Sump)
Near Brighton, New York 14610
Tanner
Job Details:
03/10/2021
WASHER WHIRLPOOL WFW5090JW0
Q1 no Q2 no Q3 no Complaint unit wont unlock. Following stored error: F24 overflow error.Testd unit and drain pump runs. Wash basket not full of water. Opened sump and only residual water present. Even when sump vauumed out unit still reading overflow state. Ordering ACU and pressure switch; rqstng P&A on 1 W1134605 (ACU) and 1 W11044866 (Pressure sensor)
Near Rochester, New York 14612
James
Job Details:
03/10/2021
REFRIGERATOR KITCHENAID KRFC704FSS00
Q1 n. Q2 n. Q3 n. Unit not making ice. Freezer at 16 degrees. Tested fans and icemaker. Freezer evap had one inch of frost on top edge. Sealed system leak. Need filter drier. ; ordrng 2 W11109499 (Filter)s and 2 W10896678 (Connect)s and 2 W10896689 (Connect)s
Near Rochester, New York 14610
Dave F
Job Details:
03/10/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00
Unit was just delivered on March 5th with a ding in the door ordering new fresh food door .; ordrng 1 LW10648584 (dor-fip) and 1 W10830982 (plug-hndle)
Near Webster, New York 14580
Evan
Job Details:
03/10/2021
COOKTOP JENN AIR JIC4536XS
Replacing user interface due to unit displaying f06 error code and user interface not communicating with burners properly. Replaced UI and tested unit. Unit tested good
Near Fairport, New York 14450
Dave F
Job Details:
03/10/2021
RANGE WHIRLPOOL WEE750H0HZ1
Console touch screen not being responsive . Time keeps changing . Unit is connected to the internet should have latest software update . . Ordering new console W11335274; ordrng 1 W11335274 (Console)
Near Fairport, New York 14450
Evan
Job Details:
03/10/2021
WASHER MAYTAG MVWB880BW0
Replacing log valve due to valve causing unit to leak during cycle. Replaced log valve. Tested unit multiple times. Could not replicate leak. Unit tested good
Near Rochester, New York 14610
Evan
Job Details:
03/10/2021
WASHER WHIRLPOOL CAE2745FQ1
Customer stated that unit would not run through full cycle. Checked for error codes. Unit displaying code f5e1 for lid lock fault. Discovered that lid latch was receding into cabinet and not making contact with latch. Reinstalled latch properly. Tested unit multiple times. Unit tested good
Near Brockport, New York 14420
Dave L
Job Details:
03/10/2021
WASHER GE GTW490ACJWS
Unit is not spinning clothes out because the suspension is weak allowing tub to bounce during spin. Ordering rod a springs for both sides. ; ordrng 1 WH16X26910 (Spring rh) and 1 WH16X26911 (Spring lh)
Near Rochester, New York 14611
Evan
Job Details:
03/10/2021
WASHER AMANA NTW4516FW3
Replacing control due control shutting off during cycle causing unit not to operate. Replaced control. Ran diagnostic cycle. Ran rinse and spin cycle. Unit tested good
Near Rochester, New York 14612
Evan
Job Details:
03/10/2021
MICROWAVE WHIRLPOOL WMH31017FS0
Replacing interlocks due to unit not being able to run cycle consistently. Replaced interlocks. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Rochester, New York 14605
Tanner
Job Details:
03/10/2021
WASHER MAYTAG MVWB765FW3
Q1 no Q2 no Q3 noComplaint of lid not shutting properly. Found door cracked in lower right hand side causing door to slide up bracket. Causing unit not to lock. Even when putting pressure on lid lock is not always sensing. Ordering new lid and lid lock.Repair covered under manufacturer warranty. ; rqstng P&A on 1 W11259006 (Lid) and 1 W10810403 (Lid lock)
Near Farmington, New York 14425
Steve
Job Details:
03/10/2021
MICROWAVE WHIRLPOOL WMH32519HZ06
Customer stated the microwave sparked on top right and side of microwave on two occasions. The high voltage system is in the area he pointed to. Removed panels and inspected. Did not see any out of place. Tested microwave. No sparks but not heating either. Ordering high voltage system. Power to microwave is good and polarized properly. ; ordrng 1 W11493408 (Transformer) and 1 W11335495 (Capacitor) and 1 W11256462 (Diode) and 1 WPW10693025 (Magnetron) and 1 W11224803 (Thermostat)
Near Rochester, New York 14615
Evan
Job Details:
03/10/2021
MICROWAVE WHIRLPOOL WML75011HZ2
Replacing interlock assembly due to door failing to open. Replaced assembly. Tested unit. Unit tested good
Near Irondequoit, New York 14617
Evan
Job Details:
03/10/2021
DRYER ADMIRAL AGD4675YQ2
"Using dryer repair kit to replace idler pulley , rollers and belt tensioner due to unit producing noise. Replaced all parts listed. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WP691366 PULLEY-IDLER , used 1 4392065 (REPAIR KIT) from stock"
Near Webster, New York 14580
James
Job Details:
03/10/2021
WASHER AMANA NTW4516FW3
Q1 n. Q2 n. Q3 n. Replaced valve and ran calibration. Found no leaks.
Near Webster, New York 14580
James
Job Details:
03/10/2021
REFRIGERATOR WHIRLPOOL GD5SHGXKQ01
Q1 n. Q2 n. Q3 n. Unit leaking with new filter installed. Replaced filter housing and reset filter light. Tested for leaks. Unit functions properly. ; used 1 Sh15 from stock
Near Webster, New York 14580
James
Job Details:
03/10/2021
REFRIGERATOR MAYTAG MRT311FFFH00
Q1 n. Q2 n. Q3 n. Replaced control and thermistor that came with kit. Customer is to monitor
Near Rochester, New York 14623
Steve
Job Details:
03/10/2021
OVEN WHIRLPOOL WFG320M0BB0
Replaced ignitor for no lighting for bake cycle. Found door glass was getting loose at the glue strips on bottom of outer glass. Glued and taped. ; used 1 12400035 (Ignitor) from stock
Near Rochester, New York 14612
Dave L
Job Details:
03/10/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ
The light bulb was broken at the socket. Metal part of the light bulb was stuck inside the socket. Removed bulb pieces and replaced light bulb. Unit tested good; dspstn on spec-tagged invntry: 1 8206232A BULB
Near Henrietta, New York 14467
Steve
Job Details:
03/10/2021
DISHWASHER MAYTAG MDB4949SHZ1
Sr# 7730202784 Ran diagnostics and found no abnormal noises. Informed customer on first visit and again today to get the power to dishwasher fixed due to wire connection wire nutted and taped together under dishwasher with no junction box. Called tech line to.document.
Near Rochester, New York 14615
Dave L
Job Details:
03/10/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00
Installed new damper due to poor cooling when you damper was installed when power recycled the damper opened up normally to allow cold air into the fresh food section. Customer to monitor
Near Churchville, New York 14428
Dave L
Job Details:
03/10/2021
WASHER WHIRLPOOL WDTA50SAHZ0
Customer is having an issue with the dishwasher heating. Found F7 error in diagnostics which explains why the heater was not turning on ran diagnostics through oh WA calibration. There was an owi error in the diagnostics as well. Found that the drain hose was installed through the floor and into a trap in the basement with no air gap. This is causing water to syphon out during wash. Recommending that the hose be installed through the cabinet and into the disposal. Customer agreed to adjust installation and monitor if problem persists pre order OWI W11084121 owi
Near Spencerport, New York 14559
Dave L
Job Details:
03/10/2021
MICROWAVE KITCHENAID KCMS1555SSS
Replaced release lever. Unit tested good
Near North Chili, New York 14514
Tanner
Job Details:
03/10/2021
WASHER WHIRLPOOL WTW4616FW2
Q1 no Q2 no Q3 no Complaint of wet clothes and not enough water. No stored errors.Ran autodiagnostic and completed without issue. Rviewed use and care with customer.
Near Fairport, New York 14450
Steve
Job Details:
03/10/2021
DISHWASHER KITCHENAID KDPM604KPS0
Attached spray arm to manifold. If problem persists preorder W11174340 manifold
Near East Rochester, New York 14445
Dave F
Job Details:
03/10/2021
RANGE WHIRLPOOL WFG524SLAB0
Glass on front door is broken WPW10409946. .quoted customer for the job . Customer refused service also refused payment of service call . That is theft of service. Customer knew about service as he told me that he did . Customer still refused service and to pay . Customer insisted unit was under warranty but the purchase date 1/5/2013
Near Rochester, New York 14610
Dave F
Job Details:
03/10/2021
WASHER WHIRLPOOL WFW8740DW0
Replaced door latch and tested unit in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP and 1 WPW10443885 LATCH
Near Rochester, New York 14620
Tanner
Job Details:
03/10/2021
DRYER WHIRLPOOL LEC8858EQ2
Q1 no Q2 no Q3 noComplaint of no tumble. Found belt was broken. Vacuumed cabinet. Lubricated rollers and pulley. Replaced belt. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 341241 BELT
Near Rochester, New York 14611
Dave F
Job Details:
03/10/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB4
Unit door isnt shutting right . Found the microwave cabinet was bent not allowing door to close right causing the door switch failure and relay error . Called techline Sr 7730202749 techline deem unit unrepairable and customer will have to contact customer service.
Near Rochester, New York 14619
Dave F
Job Details:
03/10/2021
WASHER WHIRLPOOL NTW4516FW3
Unit was stuck in drain cycle . Was able to get machine out of drain cycle . No error codes . Calibrated unit and tested in diagnostics. Unit tested good .
Near Penfield, New York 14526
Dave F
Job Details:
03/10/2021
RANGE AMANA AGR5630BDB1
Broiler not lighting everytime .check power to outlet is properly grounded. DSI board is working and is detecting flame after it is lit .made adjustments to broiler ignitor . both bake and broil are working. Ran broiler for a bit the. Turned off and restarted. Unit tested good .
Near Webster, New York 14580
James
Job Details:
03/06/2021
DISHWASHER KITCHENAID KDTM404KBS0
Q1 n. Q2 n. Q3 n. Replaced pump assembly and tested. Found no leaks. ; dspstn on spec-tagged invntry: 1 W11416362 PUMP & MOTOR
Near Rochester, New York 14626
James
Job Details:
03/06/2021
MICROWAVE WHIRLPOOL WMH31017HS6
Q1 n. Q2 n. Q3 n. Unit not powering on. Found fuse blown. Tested door switches and replaced fuse. Unit functions properly.
Near Henrietta, New York 14467
Dave F
Job Details:
03/06/2021
DISHWASHER KITCHENAID KDFE104DSS5
replaced wash pump and rack adjusters for being broken . Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Henrietta, New York 14467
Dave F
Job Details:
03/06/2021
WASHER WHIRLPOOL MVWC465HW3
No errors codes . Unit is leveled and tested good in diagnostics. Unit is working as expected. Taught customer best wash cycle and usage .
Near Rochester, New York 14624
Dave F
Job Details:
03/06/2021
OVEN MAYTAG MGR8800FZ1
"348 pre heat 319, 356 ,317, 356, 321, 361 . average temperature was 338 . Turned oven offset up 10 degrees. Unit tested good ."
Near Scottsville, New York 14546
Dave F
Job Details:
03/06/2021
DRYER WHIRLPOOL WGD4815EW2
Replaced motor and blower . Tested unit . Unit tested good .
Near Canandaigua, New York 14424
Steve
Job Details:
03/06/2021
DISHWASHER MAYTAG MDB9959SKZ0
Replaced pump for chopper broken and stopping impellers. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W11412663 PUMP-DRAIN
Near Farmington, New York 14425
Steve
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDEH01
Inspected drain pan and water valve and it did not leak. Found when unit was in defrost the water was restricted in drain tube causing it to leak where it meets the cabinet. Removed debris from tube and refrigerator checks good.
Near Pittsford, New York 14534
Steve
Job Details:
03/06/2021
REFRIGERATOR KITCHENAID KRFC302ESS02
Replaced mullion for broken mullion and not closing properly.
Near Rochester, New York 14618
Steve
Job Details:
03/06/2021
DISHWASHER KITCHENAID KUDA03CTBS3
The dishwasher has been working as expected since last visit and customer decided to leave it be.
Near Fairport, New York 14450
Steve
Job Details:
03/06/2021
COOKTOP KITCHENAID KECS100GBT1
Replaced right front infinite switch for no power to burner and status light stuck on.
Near Fairport, New York 14450
Steve
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03
Replaced ice maker for open motor. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, New York 14624
Dave L
Job Details:
03/06/2021
DISHWASHER KITCHENAID KDFE104HWH0
"Customer experienced an issue where the door would not close. After the unit sat for a while the door began shutting properly again. Replace the rail suspecting that they were swelling up at the bearing race preventing the door from shutting. Customer to monitor; used 1 W11259786 (Track), and 1 W11259785 (Track) from stock"
Near Penfield, New York 14526
Steve
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM
Tested temps and freezer was at 0 degrees. The fresh food section was at 35. The temps was set to second light from left. Restricted warm air returns for better temp regulations. The customer is going to monitor.
Near Rochester, New York 14613
Evan
Job Details:
03/06/2021
WASHER WHIRLPOOL WTW4800BQ1
Repacking water valve due to cold water valve solenoid failing to operate. Replaced water valve. Tested unit. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE
Near Rochester, New York 14606
Dave L
Job Details:
03/06/2021
WASHER WHIRLPOOL WTW5000DW3
Customer concerned with machine not spinning clothes dry. One load that the customer had tried to wash did not spin out properly put unit in diagnostics to check for errors. Find an unbalanced load code in diagnostics. Ran unit through auto test to check functions. Calibrated unit and tested drain and spin to verify operation. Went over using care with the customer.
Near Rochester, New York 14616
James
Job Details:
03/06/2021
WASHER WHIRLPOOL MVWC465HW2
Q1 n. Q2 n. Q3 n. Unit not filling properly and tangles clothes. No error codes. Calibrated control and tested two sheets on bulky cycle
Near Rochester, New York 14613
Evan
Job Details:
03/06/2021
DRYER WHIRLPOOL WED4800BQ1
Customer stating that unit is still not operating after last visit. Discovered that unit is still not receiving proper voltage. Explained to customer that unit operates on 240v and unit is not receiving this voltage needed to operate. Customer will need to seek licensed electrician for further diagnosis
Near Rochester, New York 14618
Tanner
Job Details:
03/06/2021
DRYER WHIRLPOOL WED4616FW0
"Q1 no Q2 no Q3 noComplaint of noise.Opened cabinet found dangerous amount of lint in unit. Rollers have seized one breaking off. Cleaned cabinet and replaced roller supports. Testd unit and unit tested good.; used 1 349241T (ROLLER-SUPPORT 2PK), and 1 341241 (BELT) from stock"
Near Webster, New York 14580
Steve
Job Details:
03/06/2021
RANGE MAYTAG MER8800FZ0
Found broil element is stuck in on position causing unit to overheat. Unplugged wires to broiler and quoted for control replacement. Customer is going to replace
Near Rochester, New York 14607
Steve
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Sr# 7730181566 The customer is stating that the fresh food section is freezing food randomly. tested temps and they were good at time of service. The ff was 38 and There was a frozen potatoes on bottom shelf. Freezer was 3 degrees. The ice maker was off on user interface. Called tech line and e planed situation. Tech line says that they are in the process of flashing the control and to keep an eye out for service pointers to replace controls. Explained to customer. Recommended to put ice in ice bin and turn icemaker on to make sure the ice maker thermistor is reading cold temps in bin to stabilize temps in fresh food section.
Near Henrietta, New York 14467
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL MVWX655DW2
"Q1 no Q2 no Q3 no*unit covered under manufacturer warranty, proof of purchase attached*Complaint of o operation. Unit in 'sudden loss of power state' on arrival. Followimg stored errors:F0E5 off balance loadF7E7 motor unable to reach target RPM.Checked power and outlet tested good. Ran autodiagnostic and completed without issue. Ran high spin and motor attained proper RPM"
Near Pittsford, New York 14534
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL WFW94HEXW2
Q1 no Q2 no Q3 noReplaced ACU. Tested via autodiagnostic and unit tested good.
Near Webster, New York 14580
James
Job Details:
03/06/2021
WASHER WHIRLPOOL WFW5620HW0
F5e3 unlock failure. Load wet at end of cycle and drain and spin has to be run a second time. Ran test 12 and verified pump and motor. Suspect user interface is turning spin off in cycle randomly. Customer is to monitor cycle selections. Inspected tub and found bellows is wearing on itself. Need bellows and acu; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows)
Near Ontario, New York 14519
Tanner
Job Details:
03/06/2021
WASHER MAYTAG MHW5630HW2
Q1 no Q2 no Q3 noReplaced valves and UI. Tested unit via auto diagnostic and unit tested good.
Near Spencerport, New York 14559
James
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ02
"Q1 n. Q2 n. Q3 n. Replaced door, icemaker, nameplate, and catch. Shelf ordered is wrong size. Replaced broken shelf rail with one from new shelf. Filter door catch broken from door. Need door and correct shelf. Customer is to monitor ice production. ; ordrng 1 W11347066 (Filter door ship to customer) and 1 W11347066 (Filter door) and 1 W11251739 (Shelf ship to customer)"
Near Rochester, New York 14619
Evan
Job Details:
03/06/2021
DRYER GE GTX22EASKWW
Customer stating that door would not shut properly. Discovered multiple issues with door. Hinges are causing partial issue due to door not lining up with strike properly. Was able to bend hinges into place. Also strike has receded into door causing strike to make contact with catch. Disassembled door and removed catch. Reseated catch properly and tested door once reassembled. Door is now shutting as it should.
Near Pittsford, New York 14534
Dave F
Job Details:
03/06/2021
REFRIGERATOR AMANA ARB2117AW
Unit is not keeping temperatures consistent. Fan is working and cooling system is working . Compressor starts up . Unit needs thermostat. Ordering part . ; ordrng 1 W10752646 (thermostat)
Near Rochester, New York 14626
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Replaced left side fresh food door.
Near Rochester, New York 14626
Dave F
Job Details:
03/06/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00
"called techline SR 7730174169, techline said to order a door because the heater failed for the fill tube .ordering door LW11026429; ordrng 1 LW11026429 (Freezer door)"
Near Rochester, New York 14620
Evan
Job Details:
03/06/2021
DISHWASHER WHIRLPOOL KDTE104ESS1
Replacing dispenser and dispenser guard due to unit missing spring for detergent door and also missing dispenser guard to keep rack in place. Replaced both parts. Ran diagnostic cycle. Confirmed dispenser was working. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, New York 14610
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL WFW85HEFW1
Q1 no Q2 no Q3 no Complaint of door staying locked. Followimg stored errors:F9E1 long drainF3E1 water level errorRan autodiagnostic and drain pump runs but is not productive. Removed garmemts from and cleaned Sump. Cleaned pressure port. Tested unit via autodiagnostic and unit tested good.
Near Hilton, New York 14468
Dave L
Job Details:
03/06/2021
REFRIGERATOR KITCHENAID KRFF507HPS00
SR7730180321 the freezer led wires have separated from the plastic connector making it impossible to repair. Documented vidings via video chat with Techline. Contact service contract company to relay diagnosis.
Near Spencerport, New York 14559
Dave L
Job Details:
03/06/2021
MICROWAVE KITCHENAID KCMS1555SSS
Contacted customer. Pre ordered release lever. ; ordrng 1 WP8205451 (Release lever)
Near Webster, New York 14580
Steve
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Found right side fresh food section light switch not switching door to close position and door alarm will keep going off. Removed switch and ordered switch. ; ordrng 1 W11384469 (Ff right switch) and 1 Shipping (Shipping)
Near Fairport, New York 14450
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL WTW5000DW3
"Q1 no Q2 no Q3 noComplaint of wet clothes. Following stored errors:F0E5Ran autodiagnostic and during agitation the wash basket was spinning. Inspected under unit and found actuator disconnected with Cam. Needs new actuator, cam, and gearcase.; ordrng 1 W10913953 (Actuator) and 1 W11454734 (Gearcase) and 1 W10721967 (Splutch kit)"
Near Rochester, New York 14606
Dave L
Job Details:
03/06/2021
DISHWASHER MAYTAG MDBH949PAM0
Customer has a been experiencing a small leak coming from the bottom of the dishwasher. Found a small tear on the right hand side of the tub gasket and evidence of a larger leak at the vent. Also found silver migration on the user interface ribbon. Coded for both gaskets and user interface customer is going to replace the unit.; rqstng P&A on 1 W10542314 (Gasket) and 1 WP8269259 (Gasket vent) and 1 W10811163 (UI)
Near Rochester, New York 14626
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00
Fresh food section is not cooling because a damper remains in the close position. Damper will open and close in diagnostics. Thermistor is testing in range for the temperatures recorded. Checked position of the damper switch at the control board switch read true in close position but does not change when ran in diagnostics. Call Techline to verify diagnosis. They were unable to determine if it was the control board or the damper unfortunately. Quoted for damper with the possibility of needing the control board ordering both took a deposit for the damper; ordrng 1 WPW10257451 (Damper) and 1 W11034366 (Control)
Near Rochester, New York 14626
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRT108FZDW05
Tenant is concerned with inconsistent temperatures. Found freezer is 0° and fresh food section in the 30s. Temperature control was sent to the coldest setting in the fresh food section likely contributing to the low temperature readings. Maintenance is saying that when temperature settings are changed freezer begins to thaw and food in the fresh food section isnt cold enough. Observed a full and complete frost pattern in the freezer fans operating as they should. Ordering control and fresh food thermistor. ; ordrng 1 W11353813 (Control) and 1 W11438736 (Thermistor)
Near Webster, New York 14580
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL MVWB855DC0
Q1 no Q2 no Q3 noComplaint of noise during end of cycle. No stored errors. Ran autodiagnostic and bearing rub heard duromg high spin and heavy agitation. Ordering new gearcase and slider.; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
Near Rochester, New York 14612
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"Part was damaged in box. Re-ordered you a gasket is also torn order and gasket.; ordrng 1 W11284720 (UI) and 2 W10830055 (Gasket)s, dspstn on spec-tagged invntry: 1 W11284720 UI"
Near Rochester, New York 14611
Evan
Job Details:
03/06/2021
WASHER AMANA NTW4516FW3
Customer stated that unit will not run cycle. Checked for error codes. Unit displaying f5e2 code lid lock fault. Was able to get unit into diagnostic and run cycle. Unit completed cycle. Ran unit on rinse and spin cycle and unit froze after initial fill. Control became unresponsive and unit would not drain water or allow tech to open lid. Led verification light is on on the control assembly but unit will not respond to commands. Control will need to be replaced. Ordering control ; ordrng 1 W11170317 (CONTROL )
Near Rochester, New York 14616
James
Job Details:
03/06/2021
WASHER MAYTAG MVWP575GW0
Q1 n. Q2 n. Q3 n. Unit not spinning out. Basket speed fault. Shifter fault. Ran spin cycle and verified motor. Need actuator. 60 months warranty through Maytag; ordrng 1 W11212745 (Actuator)
Near Rochester, New York 14619
Evan
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRS321SDHW01
Customer stated that unit would not produce ice. Upon inspection confirmed voltage to ice maker. Attempted to jump unit out between T&H terminals unit would not run harvest cycle. Ice maker will need to be replaced. Ordering ice maker ; ordrng 1 WPW10300022 (ICE MAKER )
Near Webster, New York 14580
Tanner
Job Details:
03/06/2021
DISHWASHER WHIRLPOOL WDT730PAHB0
"Q1 no Q2 no Q3 noComplaint of no drain. Customer turned on breaker and F2E2 message flashed. Cannot operate UI to trouble shoot further. Ordering ACU, UI, and drain motor.; ordrng 1 W11305308 (ACU) and 1 W11116422 (Console) and 1 W10876537 (Drain motor)"
Near Rochester, New York 14612
James
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
"Q1 n. Q2 n. Q3 n. Replaced damper and tested in diagnostics. Damper functions properly. Found the door not sealing. Need door. ; rqstng P&A on 1 LW10858417 (Door) and 1 W11178521 (Nameplate), states that autho needed"
Near Rochester, New York 14626
Tanner
Job Details:
03/04/2021
WASHER MAYTAG MVW7230HW0
Obvious damage to fascia/console; ordrng 1 W11127499 (Console White) and 1 W11478526 (Fascia Assembly)
Near Rochester, New York 14626
Tanner
Job Details:
03/04/2021
DRYER WHIRLPOOL WED4815EW1
Q1 no Q2 no Q3 noReplaced timer and start switch. Tested unit and unit tested good.
Near Spencerport, New York 14559
Tanner
Job Details:
03/04/2021
WASHER ROPER RTW4640YQ1
"Q1 no Q2 no Q3 noComplaint of unit filling. Did not complete wash. Drained out. Unresponsive till recently. Following stored errors:F9E1 long drainF7E7 motor unable to reach target rpmRan auto diagnostic. Drain hum is heard but drain is not productive. Removed wash basket to look for garments that could be obstructing drain and found none. Needs new drain pump. Ran unit in high spin once vacuum drained. Bearimgs in gearcase have worn and rub. Based on number of repairs and cost, reccomended customer replace unit."
Near Brockport, New York 14420
Tanner
Job Details:
03/04/2021
DRYER MAYTAG MED7230HW0
Q1 no Q2 no Q3 noComplaint of no spin. No stored errors.SR7730155780- unit model serial not stored in ACU. Unit cannot identify its function and cannot run. This unit is up for review to see if a repair can be made.
Near Geneva, New York 14456
Steve
Job Details:
03/04/2021
DISHWASHER WHIRLPOOL WDT710PAHB1
"Found drain pump error code. Found piece of insulation underneath drain pump. Removed insulation. Replaced pump for not always draining. Found unit leaking on first push from wash pump. Lowered legs in front of dishwasher and fastened with long screw to cabinet to prevent from falling back in lower floor under dishwasher. Tested and it did not leak for me. ; ordrng 1 Shipping (Shipping), used 1 W10876537 from stock"
Near Churchville, New York 14428
Tanner
Job Details:
03/04/2021
DRYER ADMIRAL AGD4675YQ2
"Q1 no Q2 no Q3 noComplaint of no heat and running past when Timer has expired.Thermal Fuse open. Replaced Thermal Fuse.Temps: measuring temp at exhaust temps temps reached 190 degrees F. Turned unit off. Operating thermostat stuck in closed position causing heat to run continuously. This causd thermal fuse to open. Confirmed in off positions timer still sending voltage to start switch. Bad contacts in timer. Only off position that closes timer is top off position. Customer declined timer replacement. Customer will monitor dry times manually. Auto dry in high heat position should turn off automatically. Replaced Thermal cut off. Tested unit and unit tested good.; used 1 3392519 (Thermal Fuse), and 1 279816 (CUTOFF-THERMAL) from stock"
Near Lyons, New York 14489
Steve
Job Details:
03/04/2021
WASHER MAYTAG MVWX655DW1
"Found gearcase is leaking oil and would not spin in diagnostics. The motor and cap are not working. The washer needs gearcase, motor cap, shifter and cam underneath and agitator and hub for the basket area. ); rqstng P&A on 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 W10913953 (Shifter) and 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W11116592 CONTROL"
Near Palmyra, New York 14522
Steve
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM02
Found the unit not cooling at all. Compressor starts up after a couple tries but does not cool at all. No frost pattern. Quoted for sealed statements repair. Also quoted for water valve that are broken. ; rqstng P&A on 1 W10309988 (Compressor) and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 WPW10238100 (Water inlet) and 1 WPW10341320 (Dual water valve) and 1 Shipping (Shipping)
Near Rochester, New York 14624
Tanner
Job Details:
03/04/2021
DRYER WHIRLPOOL LGR5644JQ2
"Q1 no Q2 no Q3 noComplaint of no tumble. Opened unit and found belt had broken. Inspected slider and found belt had moved off track and was cut on slider. Replaced belt and replaced slider with upgradd pulley. Lubricated roller supports. Tested unit and unit tested good.; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"
Near West Henrietta, New York 14586
Dave F
Job Details:
03/04/2021
DISHWASHER WHIRLPOOL KDTM404KPS0
Found debris in the drain pump of the unit . Removed debris and tested unit . Unit is now draining and working as expected.
Near Canandaigua, New York 14424
Steve
Job Details:
03/04/2021
WASHER WHIRLPOOL WTW4855HW1
Water is banging at house supply or in the walls. Zip tied water lines to drain hose. Recommended customer put water suppressors on water supply.
Near Geneva, New York 14456
Steve
Job Details:
03/04/2021
DRYER MAYTAG MEDB835DW4
"Found drum seal is torn. Both rear rollers had worn off the rollers and both shafts are grooved. QUOTED for repair. Drum, two shafts with fasteners and rollers. 574.47 for complete repair including service call"
Near Rochester, New York 14618
Dave F
Job Details:
03/04/2021
WASHER WHIRLPOOL MVWB766FW1
Unit has lid lock error code . Ordering lid lock W10810403 . Ui and control for not responding . Stator motor and rotor are rubbing together . Ordering both . Ordering slider ; ordrng 1 W10810403 (lid lock assy) and 1 W11135391 (console) and 1 W11101485 (cntrl-elec) and 1 W10579778 (stator) and 1 W10754161 (motor rotor) and 1 W10734521 (slider) and 1 W10752189 (screw)
Near Newark, New York 14513
Steve
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WZF34X20DW01
Replaced door for concave liner in door causing no seal. I
Near Victor, New York 14564
Steve
Job Details:
03/04/2021
DRYER WHIRLPOOL WED8620HW0
Ordering door seal for missing seal. Reversing door during repair. ; ordrng 1 W11310035 (Seal) and 1 Shipping (Shipping)
Near Webster, New York 14580
James
Job Details:
03/04/2021
RANGE WHIRLPOOL WFG515S0JW1
Q1 n. Q2 n. Q3 n. broiler only ignites on one side. Tested broiler and gas turned on without ignition. Adjusted burner and verified that there is complete flame. Tested bake cycle. Cooktop burners too high on lowest setting. Adjusted top burners. Unit functions properly.
Near Ontario, New York 14519
James
Job Details:
03/04/2021
WASHER WHIRLPOOL WFW85HEFW0
Q1 n. Q2 n. Q3 n. F9e1. F5e2. Unit locked. Power to pump and it's not running. Replaced drain pump and tested twice. ; used 1 WPW10605427 (Pump) from stock
Near Pittsford, New York 14534
Evan
Job Details:
03/04/2021
RANGE WHIRLPOOL WEE730H0DS0
Customer stating that unit will not heat past 170°. Discovered that bake element was testing open causing issue. Confirm voltage at element. Ordering bake element.; ordrng 1 W10779716 (BAKE ELEMENT )
Near Rochester, New York 14618
Dave F
Job Details:
03/04/2021
WASHER WHIRLPOOL WFW72HEDW0
F9E1 long drain error found the bellow was not on right around the tub and clothing has found its way down to the drain pump . Cleared drain pump filter and tested unit . Unit tested good
Near Fairport, New York 14450
Evan
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDFE104HBL0
Customer stating that unit was failing to drain consistently at the end of the cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Filled and drained unit multiple times in attempt to replicate issue. Discovered that drain pump was overheating causing issue. Took resistance reading of pump pump tested within range. Ordering drain pump; ordrng 1 W10876537 (DRAIN PUMP )
Near Fairport, New York 14450
Evan
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03
Customer stating that unit will not produce ice. Confirmed voltage at ice maker. Attempted to run harvest cycle. Unit would not run harvest cycle. Ordering ice maker ; ordrng 1 W10884390 (ICE MAKER )