Near Rochester, NY 14623
Shaiman
Job Details: 07/31/2019
WASHER WHIRLPOOL WFW5620HW0 Scratches on door and bottom drawer. Replacing outer door and outer drawer. ; ordrng 1 W11114013 (OUTER DOOR) and 1 W11318826 (DRAWER)
Near Rochester, NY 14623
Evan
Job Details: 07/31/2019
OVEN JENN AIR JJW3830WB01 Customer stated that unit was displaying error code for fan. Ran test bake cycle. Unit flashed f8e0 code (low fan speed). Could not get unit into diagnostic mode unit would flash diagnostic screen then return to main screen. UI is acting very erratic. Ordering upper and lower blower fans and user interface ; ordrng 1 W10672686 (UI ) and 1 WPW10273666 (FAN (LOWER)) and 1 WPW10273667 (FAN (UPPER))
Near Williamson, NY 14589
Evan
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer stating door is squeaking while opening. Upon inspection discovered that right side roller is causing issue greased roller but noise still remains. Ordering roller ; ordrng 1 W10849386 (ROLLER )
Near Rochester, NY 14626
Dave L
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KSCS25FVMS00 Unit is leaking from the dual valve and filling the drain pan. Ordering smart valve. ; ordrng 1 WPW10159840 (valve)
Near Victor, NY 14564
Dave F
Job Details: 07/31/2019
RANGE JENN AIR JDS8850CDS02 Installed new harness to left front and left rear ignitor. Left rear still not igniting. Called Techline SR 7725483036 .techline suggested replaced spark module and to check wire harness for continuity. Ordering new spark module. WPW10475147; ordrng 1 WPW10475147 (module-spk)
Near Rochester, NY 14624
Shaiman
Job Details: 07/31/2019
WASHER WHIRLPOOL WTW5000DW2 Customer concerned about a large leak under the machine. Discovered the water is coming from the hot water valve on the home. Recommended customer to have both valves and hoses on the home replaced. Unit testing good.
Near Rochester, NY 14611
Steve
Job Details: 07/31/2019
REFRIGERATOR AMANA ASD2575BRB01 Replaced start device with same issue. Compressor not starting all the time. Ordering compressor. ; rqstng P&A on 1 W10309988 (compressor)
Near Fairport, NY 14450
Shaiman
Job Details: 07/31/2019
DRYER FRIGIDAIRE LEQ1442ES0 Customer states the unit heats intermittently & makes erratic beeping noises. Heating element testing good. Control board should be replaced. Customer declined further repair.
Near Rochester, NY 14620
Shaiman
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRF560SEYW01 "Replaced paddle, water still won’t dispense. Called tech line and explained what has been doing on and what has been done to troubleshoot the problem. Unit won’t go into diagnostics. Tech line agent is concluding that the unit is unrepairable. SR: 7725484155"
Near Pittsford, NY 14534
Evan
Job Details: 07/31/2019
OVEN KITCHENAID KOSE500ESS02 Customer stated that when cooking certain items steam from food will cover user interface and will cause unit to trip breaker. Checked for error codes unit arrival. Unit is displaying 3 codes all in relation to UI issue. (F2e1) stuck key (f1e0) display board issue f2e0 (keypad disconnected) unit will need replacement of UI.
Near Penfield, NY 14526
Steve
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Found the crushed/cubed lever on ice bin was not in slot properly and stuck on crushed ice. Customer is also complaining of ice falling out of bin randomly and sitting on door when customer opens door. Ordering ice bin for mail out only. ; ordrng 1 W11185686 (ICE BIN MAIL OUT ONLY)
Near Macedon, NY 14502
Evan
Job Details: 07/31/2019
RANGE AMANA ACF3325AB Customer stated that bulb fixture was broken and unit would not run bake cycle. Light socket is no longer available from distributor for unit. Ignitor is failing this is cause for issue. Ordering ignitor ; ordrng 1 WP7432P136-60 (IGNITOR )
Near Sodus Point, NY 14555
Evan
Job Details: 07/31/2019
WASHER WHIRLPOOL WTW8200YW0 Customer stating that unit was leaking water from bottom of unit and control was acting very erratic. Upon inspection removed user interface to inspect control and log valve. Discovered that log valve had cracked and when customer attempted to use unit water sprayed all over control causing control to act erratically. Log valve and control will need to be replaced. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Hilton, NY 14468
Dave L
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Added washers to raise doors due to a poor seal/frost in freezer. Doors now sealing well
Near Rochester, NY 14612
Dave L
Job Details: 07/31/2019
REFRIGERATOR MAYTAG MSS25C4MGZ01 Thermistor has broken off of ice maker ordering ice maker and trivet that is preventing the RC door from closing; ordrng 1 W10873791 (icemaker) and 1 WP2309941 (trim-door)
Near Rochester, NY 14609
Dave L
Job Details: 07/31/2019
REFRIGERATOR MAYTAG MFF2055YEM00 Unit was leaking behind the using due to a plugged ice maker fill tube. This was caused by low water pressure. Recommending that the customer replace the needle valve and filter.
Near Rochester, NY 14626
Dave L
Job Details: 07/31/2019
RANGE WHIRLPOOL WFG525S0HZ0 SparkModule for the surface burners is notFunctioning ordering module; ordrng 1 WPW10475149 (module-spk)
Near Rochester, NY 14617
Dave L
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 7725481994Thermistor tested slightly out of range for coil. Replaced thermistor and defrosted the fresh food evaporator. Documented with Techline.
Near Caledonia, NY 14423
Dave F
Job Details: 07/31/2019
WASHER ROPER RTW4516FW2 Replaced control to unit due to operation and turning on by itself. Found the drain hose was leaking . Ordering new hose W11244231. If problem persists order water valve W11210463; ordrng 1 W11244231 (hose)
Near Rochester, NY 14608
Shaiman
Job Details: 07/31/2019
DRYER WHIRLPOOL WED75HEFW0 Customer states the unit would hum upon hitting the start button but wouldn’t start. Also smelled a burning odor. Power is going to the motor but won’t start. Replacing motor and blower. ; ordrng 1 W11086656 (MOTOR) and 1 WPW10211915 (BLOWER WHEEL)
Near Rochester, NY 14624
Dave L
Job Details: 07/31/2019
DISHWASHER WHIRLPOOL WDF520PADB3 Unit was not washing due to an open wash motor. Replaced motor and tested. Parts covered per KB
Near Geneva, NY 14456
Dave F
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 8 degrees in freezer. 44 in fresh food section . . Adjusted the temperatures settings to be colder in the unit . Adjusted the air damper to let more air in the fresh food section . Customer will monitor. Went into diagnostics. Passed every test.
Near Geneva, NY 14456
Dave F
Job Details: 07/31/2019
WASHER WHIRLPOOL WFW75HEFW0 Replaced bellow due to leaking . Tested good .
Near Pittsford, NY 14534
Steve
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found the water valve line not seated properly causing water to drip after dispensed. Found a piece of foam in the fill cup on the ice maker causing ice to build up where it wasn’t suppose to.
Near Farmington, NY 14425
Steve
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left FF door for liner con caved and not hitting door switch properly causing no operation at dispenser.
Near Fairport, NY 14450
Steve
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced ice maker for not turning off when bin is full. Covered under appliance tec warranty. ; used 1 W10884390 (ICEMAKER) from stock
Near Rochester, NY 14626
Dave L
Job Details: 07/31/2019
DISHWASHER MAYTAG MDB8959SFE4 Labor ands/con83811 start but is not functioning. Able to run unit in diagnostics ordering console; ordrng 1 W10910626 (panel-cntl)
Near Rochester, NY 14606
Dave L
Job Details: 07/31/2019
OVEN KITCHENAID KOSE500ESS03 7725480803 unit was not installed with an insulated neutral and no ground. There is a vintage drop which is stealing voltage from the light trial on the board and causing the lights to flicker. Recommending that the customer have the proper receptacle installed.
Near Webster, NY 14580
Steve
Job Details: 07/31/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Found the defrost thermistor was not sending signal to refrigerator. Found the heater plug in at the evaporator was in plugged. The unit was fully frosted causing no cool conditions. Removed frost. Fastened defrost thermistor wire and tightened heater connection. Add dielectric grease to all connections.
Near Pittsford, NY 14534
Dave L
Job Details: 07/31/2019
OVEN KITCHENAID KOSE500ESS02 Replaced console and taped vent seams due to keypad error.
Near Rochester, NY 14619
Shaiman
Job Details: 07/31/2019
WASHER WHIRLPOOL WTW5000DW1 Rescheduling due to circumstances. Ordering suspected part. ; ordrng 1 W10913953 (SHIFTER)
Near Fairport, NY 14450
Dave F
Job Details: 07/31/2019
REFRIGERATOR KITCHENAID KDDO24RVX00 Replaced wiring harness due to not having the instructions and the last harness was tearing . Mounted new harness . Made sure that doors shut and do not catch . Unit tested good .
Near Rochester, NY 14624
Dave L
Job Details: 07/31/2019
WASHER MAYTAG MVWC416FW1 Replaced the control and latch due to inconsistent locking. Customer to monitor
Near Rochester, NY 14621
Evan
Job Details: 07/30/2019
WASHER KENMORE 417.404127 Unit will not advance during cycle. Unit will fill and drain with water but never move drum. Timer is failing to acknowledge while spin cycle is selected. Ordering timer ; ordrng 1 137394200 (TIMER)
Near Rochester, NY 14618
Evan
Job Details: 07/30/2019
WASHER KENMORE 110.286327 Customer stated that unit would fill then not spin or agitate. Upon inspection discovered that lid switch was failing. Was able to jump out switch to test unit. Switch needs to be replaced. Ordering lid switch ; ordrng 1 WP8318084 (LID SWITCH )
Near Pittsford, NY 14534
Evan
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Replaced water valve and ice maker line due to unit leaking water from top of unit due to hole in ice maker line. Replaced line replaced water valve. Replaced ice bin due to bin not sliding in and out of unit properly. Water button on dispenser is sticking causing units dispenser to drip after actuating. Ordering button ; ordrng 1 WPW10368730 (PAD), dspstn on spec-tagged invntry: 1 W11043013 VALVE"
Near Canandaigua, NY 14424
Steve
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRF540CWHW00 Found the damper motor is loud and grinding. Ordering motor; ordrng 1 WPW10594329 (control)
Near Webster, NY 14580
Steve
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Attempted to defrost water line inside door. Could only use steamer on fill tube bu the ice maker. The water line is to small to get steamer into hole. Customer is to monitor. If line is still frozen the only repair is the new door that is on order. ; saved tckt
Near Rochester, NY 14612
Shaiman
Job Details: 07/30/2019
WASHER MAYTAG MHW3505FW1 "Customer states unit will not start. Control lock was on upon arrival. After multiple attempts, control lock was successfully turned off. Was able to get unit into diagnostics. No error codes stored. Attempted to run unit through an auto diagnostics cycle, unit shut off before test could initiate. UI responds to functions intermittently. UI should be replaced. ; ordrng 1 W10911040 (USER INTERFACE )"
Near Rochester, NY 14606
Shaiman
Job Details: 07/30/2019
WASHER WHIRLPOOL WTW4816FW2 Customer states unit will not wash with hot water & intermittently stops mid cycle . Warm water dispensed in manual diagnostics and completed a auto verification cycle. Replacing control in attempt to solve the intermittent issue. ; ordrng 1 W11170319 (CONTROL )
Near Webster, NY 14580
Steve
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Ordering thermistor and control for erratic temps in refrigerator. ; ordrng 1 W11353813 (CONTROL) and 1 WPW10384183 (thermistor)
Near Webster, NY 14580
Dave L
Job Details: 07/30/2019
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Ice maker fill tube is frozen again. Ordering dualValve, fill tube heater, and facia heater kit. ; rqstng P&A on 1 W10619962 (heater) and 1 WPW10341329 (water valve assy) and 1 WPW10554299 (heater)"
Near Williamson, NY 14589
Dave L
Job Details: 07/30/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Water will not operate unless pressure is relived by taking out the filter. Ordering water valve ; ordrng 1 W11194380 (valve)
Near Pittsford, NY 14534
Evan
Job Details: 07/30/2019
DISHWASHER KITCHENAID KDFE204ESS1 "Customer stating door will not shut properly. Upon inspection checked for issue with springs and door cable. Discovered that hinges are causing issue hinges have become bent causing issue with door shutting. Ordering hinges. ; ordrng 2 8194001 (DOOR STRING )s and 2 WP8270020 (SPRING )s and 1 WP8534853 (HINGE RIGHT ) and 1 WP8534854 (HINGE LEFT ), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near Webster, NY 14580
Dave L
Job Details: 07/30/2019
DRYER MAYTAG MEDB766FW0 Speaker on the UI has failed ordering console ; ordrng 1 W11042482 (panel-cntl)
Near Rochester, NY 14609
Evan
Job Details: 07/30/2019
WASHER WHIRLPOOL WTW4850HW1 Customer stated that unit did not spin out most recent load that was run. Checked for error codes. Unit was displaying error code f0e5 (off balance load) cleared code and ran test cycle. During test cycle could hear motor running but basket was not moving. Discovered that pulley was loose causing belt to come detached from pulley. Tightened pulley and ran test cycle again. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 07/30/2019
RANGE WHIRLPOOL WFG525S0HV1 Customer stated the unit would not light during bake cycle. Upon inspection discovered that Ignitor for the bake element was failing to spark. Replaced ignitor. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Webster, NY 14580
Steve
Job Details: 07/30/2019
DRYER MAYTAG LDG7334AAM Found squeaky rollers and idler. Ordering both rollers and idler. ; ordrng 2 12001541 (bearing & roller asy)s and 1 WP6-3037050 (pulley)
Near Geneva, NY 14456
Steve
Job Details: 07/30/2019
WASHER WHIRLPOOL WTW5840BW0 Found hub was to holding basket in place removed hub and found gear on transmission is damaged. The transmission is also very loud. The cost of repair will put weigh new machine. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
Near Victor, NY 14564
Steve
Job Details: 07/30/2019
MICROWAVE GE JT9656509330 Found tray rollers was broken at slot that fits to motor causing it not to turn. Replaced roller and turntable worked as expected.
Near Pittsford, NY 14534
Steve
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced door for broken wire harness. The door tests good.
Near Rochester, NY 14607
Steve
Job Details: 07/30/2019
RANGE WHIRLPOOL AGG222VDW2 Replaced the orifice holder for lines broken causing gas leak. The unit is in basement and not hooked up to gas. Could not test.
Near Hilton, NY 14468
Dave L
Job Details: 07/30/2019
OVEN JENN AIR JDS1750ES0 Replaced keypad due to inconsistent temps and a keypad error. Customer to monitor temps
Near Scottsville, NY 14546
Dave F
Job Details: 07/30/2019
WASHER WHIRLPOOL GHW9100LW2 "Washer leaking from bellow , quoted customer. Customer will decide if they want to fix the unit ."
Near Hilton, NY 14468
Dave L
Job Details: 07/30/2019
DRYER WHIRLPOOL WED85HEFW1 Ran dryer to check forNoises. Could not find any abnormal noises. Unit cycling properly
Near Hilton, NY 14468
Shaiman
Job Details: 07/30/2019
WASHER WHIRLPOOL WTW4955HW0 Replaced control & calibrated. Repair successful.
Near Rochester, NY 14610
Dave F
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Freezer door not shutting all the way . Shimmed the left side of T bracket with stainless steel washers . Reheated door gasket . Door is now sealing as expected.
Near Rochester, NY 14618
Dave F
Job Details: 07/30/2019
DRYER AMANA NED7200TW Replaced thermistor due to not heating . Cleaned lint trap area because the lint trap would not go down all the way and was not catching the lint . Cleaned some of the inside of the dryer . Tested unit tested good .
Near Rochester, NY 14611
Dave F
Job Details: 07/30/2019
REFRIGERATOR KENMORE 25368972802 Checked refrigerator temperatures it was -7 in the freezer and 28 in the fresh food section. That was with the temperature knob turned all the way up . Unit tested good .
Near Rochester, NY 14621
Dave F
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Different issue from previous call . Customer now experiencing freezing items on top shelf by damper . Have customer adjust temp settings to two lights on the freezer and three on the fresh food . Customer will then monitor. If problem persists they will try two and two on both settings .
Near Pittsford, NY 14534
Evan
Job Details: 07/30/2019
WASHER MAYTAG MVWB750WQ1 "While in home servicing dryer customer asked for washer to be inspected. Discovered that bearing was failing on washer causing howling sound while in spin. Bearing needs to be replaced. Used bearing kit and Replaced bearing ,drive shaft and seal. Ran test cycle unit tested good No service call fee due to just servicing dryer 1 week prior ; dspstn on spec-tagged invntry: 1 W10435302 BEARING"
Near Rochester, NY 14612
Shaiman
Job Details: 07/30/2019
WASHER WHIRLPOOL WTW5000DW2 "Customer concerned about a noise, best described as “a plane taking off” when unit is draining. Put unit into manual diagnostics and demonstrated multiple functions for the customer in an attempt to pinpoint what could be causing the issue. High speed spin, agitation, and the drain pump sounded most familiar to the customer, but all sounded like normal operation. Customer mentioned she used the “Casual” cycle option for a regular load of clothes. A sound sample provided on a cassette tape recorder sounded as if the unit was trying to spin with excessive weight in the drum. Recommend customer to try using the “normal” cycle option for typical loads of laundry. Unit testing good."
Near Rochester, NY 14617
Dave L
Job Details: 07/30/2019
DISHWASHER WHIRLPOOL WDT720PADM3 Reconnected pump that was not fully seated and leak tested unit. Unit tested good.
Near Rochester, NY 14617
Dave L
Job Details: 07/30/2019
RANGE FRIGIDAIRE FGES3065PFH Replaced cracked cooktop. Unit tested good after install
Near Rochester, NY 14626
Dave L
Job Details: 07/30/2019
DISHWASHER MAYTAG MDB8959SFZ0 Checked unit for not cleaning found detergent pod in dispenser that did not dissolve. Unit did not fill until float was adjusted. Found open float switch error in diagnostics. Unit is now filling normally. Customer toMonitor
Near Rochester, NY 14622
Shaiman
Job Details: 07/30/2019
WASHER MAYTAG MVWC415EW1 Replaced shield and tested spin. Repair successful.
Near Churchville, NY 14428
Dave F
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Freezing on the top seal of the unit . Turned temperatures down . Turned the freezer down one notch underneath the check mark so two led lights and fresh food on three led lights . Customer will monitor. If customer is experiencing same issue to try two and two on both settings .
Near Rochester, NY 14626
Dave L
Job Details: 07/30/2019
RANGE WHIRLPOOL MGR8800FZ0 Replaced ignitor that was loosing its ground. Unit tested good after install; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED
Near Rochester, NY 14609
Steve
Job Details: 07/30/2019
REFRIGERATOR MAYTAG MRT519SZDH00 Replaced evaporator for low charge. Repair covered under appliance tec warranty.
Near Churchville, NY 14428
Dave F
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRF535SMHW00 Found the freezer had frost build up and the light switch was frozen.tested unit in diagnostics. Evap fan is working . Thermistors tested good .tested heater . Tested good . Did find some moisture on the mullion the humidity control was off . Turned on . Reheated door gaskets and made sure unit was shutting . Unit tested good .
Near Rochester, NY 14612
Dave L
Job Details: 07/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Replaced torn gasket that was not sealing. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 07/30/2019
WASHER MAYTAG MVWB765FW3 Customer stating that unit is still making clicking noise. Ran cycle while in home and waited to hear noise customer was referring to. Customer pointed out noise to tech after hearing during cycle. Clicking that customer is referring too is clutch engaging into agitate and spin. This noise is normal. Unit testing good otherwise
Near Rochester, NY 14618
Steve
Job Details: 07/29/2019
RANGE WHIRLPOOL WEG730H0DB0 Replaced front and middle orifices for burning under holders. Same result. Rescheduling to call manufacturer tech line. ; schdld next appmnt for 7/29 MON !
Near Walworth, NY 14568
Steve
Job Details: 07/29/2019
DISHWASHER KITCHENAID KDTE204DSS1 Replaced tub motor and sensor for leaking. While reassembling parts I found drain pump does not fir securely to sump. Ordering both. Door is not closing tightly. Ordering upper rack rails. And left adjuster has broken tab. Ordering adjuster. ; ordrng 1 WPW10455260 (pump&motor) and 1 WPW10531320 (pump-drain) and 1 WPW10546503 (adjuster)
Near Rochester, NY 14624
Steve
Job Details: 07/29/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Found the evaporator not defrosting. Removed all frost. Ordering control board. Cleaned coils that were plugged ; ordrng 1 WPW10503278 (JAZZ BOARD)
Near Rochester, NY 14618
Steve
Job Details: 07/29/2019
DRYER KENMORE 110.869841 Replaced blower fuse for open fuse. Removed lint from blower housing and vent. Removed as much lint from exhaust vent I could. Recommend customer clean exhaust vent. The dryer tests good. ; dspstn on spec-tagged invntry: 1 661570V BELT
Near Rochester, NY 14618
Steve
Job Details: 07/29/2019
DRYER WHIRLPOOL WED75HEFW0 Replaced harness for erratic operation. The ui and control have already been replaced. Informed customer. Customer will call office for refund on parts.
Near Fairport, NY 14450
Steve
Job Details: 07/29/2019
DISHWASHER WHIRLPOOL WDF540PADB3 Replaced drain hose for not always draining all the water out. The dishwasher tests good.
Near Avon, NY 14414
Dave F
Job Details: 07/27/2019
WASHER WHIRLPOOL WFW94HEXW2 Replaced dispenser motor for not working . Did not need harness due to unit working after cleaning contacts on it . Unit tested good .
Near Victor, NY 14564
Dave F
Job Details: 07/27/2019
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Checked temperatures in unit . 38 in freshfood and 20 in freezer . That is why ice maker is not making as much ice as it should . Customer will monitor temperatures. I adjusted the temperatures for both knobs turning them up a turn . This is done after sealed system Job . Customer is going to get analog thermometer to make sure the temperatures are getting in range .
Near Farmington, NY 14425
Dave F
Job Details: 07/27/2019
BEVERAGE CENTER ELECTROLUX EI24BC65GS0 Control lock was on unit and that was why we couldn't change the unit controls . This is a beverage cooler . Unit tested good .
Near Rochester, NY 14623
Shaiman
Job Details: 07/27/2019
WASHER WHIRLPOOL WFW5620HW0 Could not find any issues.
Near Rochester, NY 14616
Shaiman
Job Details: 07/27/2019
WASHER MAYTAG MVWX655DW0 "Splines on the hub were worn, preventing the unit from spinning clothes out. Replaced hub & calibrated. Unit testing good.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10913953 ACTUATOR"
Near Gates, NY 14606
Steve
Job Details: 07/27/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found light switch in freezer was frozen and not sending power to ice maker. Replaced switch. Added dielectric grease to connections. Added permagum Behring gasket for better seal and prevent frost build up by switch. ; pckd up 1 12002646 (light switch)
Near Hamlin, NY 14464
Steve
Job Details: 07/27/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Customer complained of water forming on door mullion. Turned humidity control on to prevent water accumulation. Replaced FF damper for grinding when opening and closing. The refrigerator tests good ; used 1 WPW10594330 (CONTROL) from stock
Near Webster, NY 14580
Evan
Job Details: 07/27/2019
WASHER MAYTAG MVWB766FW1 Customer stated they were hearing clicking noise coming from unit while agitating. Checked for error codes upon arrival. No codes present. Ran test cycle. Could hear noise customer was referring too during agitation. Inspected underneath machine could see that gear case oil is beginning to leak from case. This is causing clicking noise. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )
Near Rochester, NY 14610
Evan
Job Details: 07/27/2019
WASHER MAYTAG MVWB766FW1 Customer stated that while starting cycle unit would shut off completely. Checked for error codes. Not codes were present. Attempted to start cycle. When selecting start key to begin cycle units display went black and would not begin cycle. After selecting power key unit would turn back on. When attempting to start cycle again unit had same issue. Ordering control and UI ; ordrng 1 W11135392 (CONTROL ) and 1 W11135393 (UI )
Near Scottsville, NY 14546
Steve
Job Details: 07/27/2019
WASHER AMANA NTW4516FW2 Found water valve is failing on hot selection. Ordering valve and temp selector. ; ordrng 1 W10859568 (switch-cyc) and 1 W11210463 (VALVE)
Near Pittsford, NY 14534
Evan
Job Details: 07/27/2019
WASHER MAYTAG MVWB765FW3 Customer stated that unit was producing clicking noise while agitating and spinning. Checked for codes. No codes present. Ran test cycle. During agitation portion of cycle could hear noise customer was referring too. While inspecting underneath machine discovered that. Rotor bolt was coming loose causing noise. Used lock tite on bolt and reinstalled bolt. Ran unit again. Could not replicate noise. Unit tested good
Near Farmington, NY 14425
Evan
Job Details: 07/27/2019
WASHER WHIRLPOOL WFW5620HW0 Replacing dispenser due to old dispenser leaking soap into unit during wash cycle. Replaced dispenser. Ran diagnostic cycle. Unit tested good
Near East Rochester, NY 14445
Dave F
Job Details: 07/27/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 0 degrees in freezer and 37 in fresh food . Freezer temps were on four and the refrigerator was on five . Adjusted the fresh food section to two and the freezer to three . Called techline SR 7725455956 . Checked diagnostics. Thermistors passed in fresh food and freezer section. The temperatures were off due to miss print in manual. They should be less lights for warm temps and more lights for colder . There was some ice on the diffuser. Level the doors and checked gaskets to make sure they were closing correctly. Techline said if problem persists order W10572852 . Customer will monitor.
Near Webster, NY 14580
Dave F
Job Details: 07/27/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ Found that the door gasket on the freezer door was not sealing evenly . Shimmed the bottom left side of the bracket the door using stainless steel washers to push the door out . Heated the door gasket to reseat and make sure it is closing all the way . Door is now closing as it should . Tested good .
Near Rochester, NY 14622
Dave F
Job Details: 07/27/2019
RANGE KITCHENAID KDRS467VSS04 Left front burner not lighting . Could hear spark happening inside unit. Called techline SR 7725460081. Techline said to order the spark module and wire harness to unit . Ordering spark module . Ignitor and wire harness. Use only what is needed . Customer will decide if they want to fix unit .
Near Macedon, NY 14502
Evan
Job Details: 07/27/2019
DISHWASHER KITCHENAID KDTE204ESS3 Customer stated that top rack is falling. Upon inspection discovered that adjuster tabs had broken off causing issue. Replaced adjusters also repaired dispenser gasket for coming unseated. Unit tested good ; dspstn on spec-tagged invntry: 1 W11285096 START-DEV
Near Macedon, NY 14502
Dave F
Job Details: 07/27/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "2 degrees in freezer and 41 . Leaking is coming from drain pan in the fresh food evap . The drain pan has cracked and is filling the bottom full of water . Called techline SR 7725457071 . . said that it is a repairable part . Also see that the evap cover is cracked . Ordering drain pan W10836964 and evap cover W11211387. Defrosted unit and removed water from fresh food section ,; rqstng P&A on 1 W10836964 (pan-drip) and 1 W11211387 (cover-evap)"
Near Webster, NY 14580
Dave F
Job Details: 07/27/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Found water in the bottom of the fresh food section by the evaporator. Found that the drain pan is crack . Ordering drain pan W10836964; rqstng P&A on 1 W10836964 (pan-drip), dspstn on spec-tagged invntry: 1 W10539037 HEATER-FACIA and 1 W10739629 SEAL-VALERO"
Near Brockport, NY 14420
Steve
Job Details: 07/27/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Found evaporator fan motor spinning very slowly causing condensation in freezer. Replaced fan and refrigerator tests good ; used 1 WP2315539 (MOTOR-EVAP) from stock
Near Spencerport, NY 14559
Steve
Job Details: 07/27/2019
DISHWASHER WHIRLPOOL KUDS30IXBL0 S23010I replaced both the top rack adjusters due to falling rack. The dishwasher tested good
Near Rochester, NY 14615
Steve
Job Details: 07/27/2019
REFRIGERATOR KENMORE 253.6880901C "Found bottom of freezer gasket was open causing frost and ice in freezer. The ice built up under the drain,pan and moved it. Removed ice from evaporator and under tray. Caulked and added perma gum to console in FF section to divert water properly. The refrigerator tests good."
Near Victor, NY 14564
Evan
Job Details: 07/27/2019
WASHER MAYTAG MVWB766FW1 Customer stated that unit was very loud while in the spin/ agitate portion of cycle. Checked for error codes. Unit was displaying f0e5 (off balance load) ran test cycle. Bearing inside gear case is failing can see gear case leaking out of case on to rotor. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )