We serviced a
WHIRLPOOL DRYER
Model MGD8630HC1
Near Hilton, NY 14468
Dave L
Job Details: 02/09/2022
Replaced console. Unit tested ok.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS00
Near Rochester, NY 14616
James
Job Details: 02/09/2022
Panel cracked. Replaced panel and inspected. Tested ui and verified operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newark, NY 14513
Dave F
Job Details: 02/09/2022
Freezer not defrosting . Lights in freshfood are not working . Freezer led out . Customer didnt want to fix led . Wired the led wires together lights in freshfood are working now . Replaced defrost thermistor in freezer and defrosted the unit . . Unit tested good . If problem persists order WPW10675033 control . ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Clifton Springs, NY 14432
Dave F
Job Details: 02/09/2022
Replaced right front switch for element not working . Tested unit . Tested good
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Canandaigua, NY 14424
Dave F
Job Details: 02/09/2022
"F9E1 long drain error code .. found the drain filter was plugged . Cleared filter tested unit , tested good . Drain pipe is not draining and overflowing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Bloomfield, NY 14469
Dave F
Job Details: 02/09/2022
Unit is having different issue than before the drain tube duck bill was clogged. Cleared duck bill and defrosted unit and drain . Unit tested good .. if problem persists order W11190084
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Hemlock, NY 14466
Dave F
Job Details: 02/09/2022
Water dispenser is slow . Ice maker is making ice slow . Found the water filter was plugged and needs to be replaced. Installed water filter by pass and checked water pressure and was good . Customer is going to get a new filter . Part number for water filter EDR4RXD1 by pass for filter part number W11395888
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Seneca Falls, NY 13148
Chuck
Job Details: 02/08/2022
Customer stated that when she grabbed the bottom drawer to open it a sharp edge cut her. I inspected the bottom drawer area of the unit and found that there was a sharp edge located on the inside of the handle area. I spoke with the safety team and had it documented. Ordering drawer front. SR 7732878469; ordrng 1 W11256444 (Drawer front (Stainless))
We serviced a
MAYTAG WASHER
Model MHW7000AW0
Near Rochester, NY 14618
Chuck
Job Details: 02/08/2022
"Customer stated that there was a brown out or outage and the unit would not turn on after that. I checked the voltage going to the unit and then at the board, voltage is good. I unplugged and reset the unit, and the unit powered on. I ran a diagnostic test cycle and started a normal cycle in which the unit ran normally. No error codes. Unit tested good ; dspstn on spec-tagged invntry: 1 W10445519 CCU"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Rochester, NY 14624
Chuck
Job Details: 02/08/2022
"Replaced Hub, basket and wash plate. Put unit into diagnostic test mode and a drain and spin cycle and it operated normally. Unit tested good ; dspstn on spec-tagged invntry: 1 W10528947 HUB"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Rochester, NY 14611
Chuck
Job Details: 02/08/2022
"Customer stated that the unit would not start a cycle. Unit is getting proper voltage. I put the unit into a diagnostic mode and found that unit was not getting water. I checked all connections on the control and water valve, found a loose connector control. I made sure all connections where correct. I tested unit , unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waterloo, NY 13165
Chuck
Job Details: 02/07/2022
Replaced capacitor. Confirmed that the unit agitates and spins. Unit tested good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victor, NY 14564
Chuck
Job Details: 02/07/2022
"Customer stated that the units console was unresponsive and they saw a F2E2 error code. I verified code , unplugged unit and checked the connections on the control. I powered unit up and console was now responding, put unit into diagnostic test mode and it completed cycle successfully. I ran a quick wash cycle and it also completed cycle successfully. Unit tested good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Macedon, NY 14502
Chuck
Job Details: 02/07/2022
"Customer stated that pods are not releasing , dishes are not coming out clean and that they are finding rust particles in the unit. I checked for error codes, no stored codes. I ran a diagnostic cycle which it completed successfully, the soap dispenser was open upon completion. I did hear the stay arms moving and slashing water around. I did notice some hard calcium stain which indicates hard water but i could not find the source of the surface rust stains. As far as operation the unit tested good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Walworth, NY 14568
Chuck
Job Details: 02/07/2022
"Customer stated that dishwasher was not draining. I verified that the unit would not drain, pump was not running. I inspected drain pump and discovered that a mouse had chewed through the harness on the drain pump. I spliced the wire going to drain pump. I explained to the customer that they have to take care of there mouse problem or it will happen again. Tested unit and unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP & MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Fairport, NY 14450
Chuck
Job Details: 02/07/2022
"Customer stated that the unit is not draining. I inspected the drain pump and cleaned out obstructions, tested drain pump and it did not drain. Found drain pump is water logged and pump is getting power. Ordering drain pump. ; ordrng 1 WPW10348269 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Auburn, NY 13021
Chuck
Job Details: 02/04/2022
"Customer stated that unit would not go past the wash cycle and agitate. I preformed a diagnostic test cycle in which it was completed successfully. I checked for codes and found a long drain code. I pulled drain pump and found no obstructions. I inspected actuator and found it had the Nidec , replaced actuator. Ran another diagnostic cycle and quick wash in which both ran normally. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Seneca Falls, NY 13148
Chuck
Job Details: 02/04/2022
"Customer stated that unit was not getting enough water. I noticed that the cold water valve was not turned fully on and the hot water valve was turned off, the unit was not getting enough water. I turned on the cold water valve on fully and turned the hot water valve on. Ran a test diagnostic and quick wash cycle , unit preformed normally. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Geneva, NY 14456
Chuck
Job Details: 02/04/2022
"Installed new console but still had the same symptom, uninstalled new console and reinstalled old console. Tested lid lock and the lid lock is faulty. Replaced lid lock. Unit tested good ; used 1 W10810403 (Lid lock) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Geneva, NY 14456
Chuck
Job Details: 02/04/2022
"Replaced door strike. Tested unit , unit tested good ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH and 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Liverpool, NY 13090
Chuck
Job Details: 02/03/2022
"Customer stated that unit will not cool, i ran unit for an hour with a thermal couple in the unit and after an hour the reading was 62 degrees. I put a amp clamp on the starter and received a reading on 0.05amps which indicates a low side leak. Unit needs a sealed system repair ; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ
Near Liverpool, NY 13090
Chuck
Job Details: 02/03/2022
"Customer stated that unit had noisy operation. I verified that the washer motor is running and that the water fill valve is receiving 120v. I inspected drain pump and found some debris , cleaned out debris. Unit tested good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Syracuse, NY 13205
Chuck
Job Details: 02/03/2022
"Customer stated that the unit was making a small amount of ice and hardly no water was coming out of water dispenser. I verified that the ice maker was producing some Ice, there was ice in the tray and water flow out of the dispenser was very weak. I checked that the fill tube was not clogged with ice and it was clear. I then checked the saddle valve that supplys the water to the unit and it was clogged. I removed the water line going to the unit at the valve and cleared the blockage. Reconnected line and tested unit , unit now has the desired water pressure going to unit. Cycled ice maker. Unit tested good"
We serviced a
WHIRLPOOL OVEN
Model KEBC247KBL03
Near Skaneateles, NY 13152
Chuck
Job Details: 02/03/2022
Customer stated that they are hearing a noise when either the top or lower ovens are running. I confirmed that the noise was coming from the lower blower. Ordering lower blower. ; ordrng 1 WPW10016550 (Blower)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Dansville, NY 14437
Dave F
Job Details: 02/03/2022
Replaced user interface for tough button not working . Tested unit. Tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Ionia, NY 14475
Dave F
Job Details: 02/03/2022
LED in freshfood section is not working . Unit needs new module . Ordering part W11527432; ordrng 1 W11527432 (LED module)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bloomfield, NY 14469
Dave F
Job Details: 02/03/2022
Customer is experience the clothes not being as dry on certain cycles. No error codes .Units are no longer being sent the owners manual customer did not know that the bulky items only does a slow spin compared to the other cycles that they do a fast spin. Leveled unit put clothes in unit got them wet and ran unit in drain and spin . Did spin out and tested good . Customer drain is a little slow should be looked at but unit does work .; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Walworth, NY 14568
Dave F
Job Details: 02/03/2022
Replaced wash pump . Unit is no longer leaking . Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pittsford, NY 14534
Dave F
Job Details: 02/03/2022
Compressor not starting found the start relay was clicking .replaced start relay tested unit compressor was pulling 20 A while starting it was trying to start but never actually started unit .needs new compressor ordering parts; ordrng 1 W11209866 (compressor) and 1 W11506635 (access valve) and 1 WPW10143759 (drier) and 2 W11504445 (5/4)s and 2 W11504434 (6/2)s and 2 W11504436 (6/1.8)s and 2 W11504416 (8.5/6)s
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rochester, NY 14612
James
Job Details: 02/03/2022
Replaced basket and calibrated. Ran high spin successfully.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JW1
Near Rochester, NY 14610
Dave F
Job Details: 02/03/2022
Checked ground on outlet was good . Replaced DSI board . Left and right front burner and caps . Tested unit . Tested good .
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rochester, NY 14612
James
Job Details: 02/03/2022
Replaced basket and calibrated. Ran high spin successfully.
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Rochester, NY 14626
James
Job Details: 02/03/2022
"Unit heats but doesn't dry. Unit heating properly for first 10-15 minutes then gas valve no longer opening. Need gas coils. Replaced gas coils and cleaned blower housing. Tested unit and verified operation. One year warranty on repair. ; used 1 279834 (Coil), and 1 Sh15 from stock"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Rochester, NY 14626
James
Job Details: 02/03/2022
Unit spins off balance and clothes gets stuck under agitator. Tightened tub nut and replaced agitator. Checked for level and calibrated. Ran high spin successfully.
We serviced a
AMANA DRYER
Model NGD4655EW0
Near Rochester, NY 14612
Dave L
Job Details: 02/03/2022
Found worn drum rollers causing noise. Installed repair kit and cleaned cabinet. Testing ok. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ02
Near Rochester, NY 14612
James
Job Details: 02/03/2022
Bellows is torn causing leak. Replaced bellows and tested. Found no leaks. One year warranty on repair.
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Pittsford, NY 14534
Dave F
Job Details: 02/03/2022
Unit is not now heating . It is only getting 120 volts on one side . Went to breaker it was on . Checked voltage at breaker and found that it is not sending 120 on red . There was another 40 amp breaker that was not being used in the breaker box . Swapped breaker and unit tests good .
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS0
Near Rush, NY 14543
Dave F
Job Details: 02/03/2022
Unit is saying door when trying to start door switch is bad . Replaced interlock with updated part W11244494 . Tested unit . tested good ; used 1 W11244494 (INTERLOCK) from stock
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Rochester, NY 14612
James
Job Details: 02/03/2022
"Unit had f9e0 f1e1 and f2e1 errors. Cancel button won't work unless ui is disconnected and reconnected. Tested unit and had 242v at terminal block. Ordering control and ui to be replaced at same time. ; ordrng 1 W10915031 (Console) and 1 W11100515 (Control), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Rochester, NY 14612
Dave L
Job Details: 02/03/2022
Replaced drum due to damaged finish coming off on clothes/ noise. New drum sounds much better.
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Rochester, NY 14612
Dave L
Job Details: 02/03/2022
Customer is having an issue with damaged clothing. Found full was off due to suds in the pressure hose. Cleared hose and calibrated unit. Customer to monitor.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Rochester, NY 14616
Dave L
Job Details: 02/03/2022
Plastic ring on wash basket is damaged and leaving pieces in the wash tub. Ordering tub. ; ordrng 1 ShipdirectW10521298 (Ship direct Wash basket)
We serviced a
AMANA RANGE
Model AER6603SFS1
Near Rochester, NY 14617
Evan
Job Details: 02/03/2022
Customer stated that unit was still experiencing issue. Confirmed that broil is turning on when running a bake cycle. Unit generated error code f6e1 for range oven temperature. Control will need to be replaced. Quoted customer for control replacement. Customer does not want to proceed at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Rochester, NY 14616
Dave L
Job Details: 02/03/2022
Replaced pump and OWI due to water remaining at the end of the cycle. Recalibrated OWI in diagnostics. Customer to monitor ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Brockport, NY 14420
Dave L
Job Details: 02/03/2022
The customer is describing defrosting issues. Unit was not powered on when no got there. When energized the unit began to cool normally. Defrost heater came on in diagnostics. Ordering control and thermistor. Left unit running to verify diagnosis on return visit. ; ordrng 1 W10384183 (Thermistor) and 1 W11357371 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Brockport, NY 14420
Dave L
Job Details: 02/03/2022
Replaced torn right side fresh food gasket. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Hilton, NY 14468
Dave L
Job Details: 02/03/2022
Lower spray arm is broken ordering spray arm.; ordrng 1 W11550888 (Spray arm)
We serviced a
JENN AIR OVEN
Model JJW3830DS02
Near Rochester, NY 14624
Evan
Job Details: 02/03/2022
Customer stated that unit was failing to respond to commands. Needs to flip breaker each time in order for panel to respond when making selection. Checked for error codes unit displaying code F2e0 for keypad being disconnected. Console will need to be replaced. Ordering console ; ordrng 1 W11232121 (Console)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14621
Evan
Job Details: 02/03/2022
Customer stated that unit was making noise. Found large amount of change in between and underneath agitator. Removed all change. Ran unit in spin and agitation to confirm function. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waterloo, NY 13165
Chuck
Job Details: 02/02/2022
"Customer stated that the unit would not go into spin nor agitate. Upon doing a diagnostic test cycle i heard a humming noise that the motor was trying to work during the agitation and spin cycles but doesnt have enough power. Tested capacitor with the ohms setting on my meter and i saw no increase in ohms . Unit needs a capacitor. Ordering capacitor. ; ordrng 1 W11158830 (Capacitor), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Geneva, NY 14456
Chuck
Job Details: 02/02/2022
Customer stated that the unit is not responding to commands. I verified that unit was not responding to commands but it would let me into the diagnostic test cycle which the unit did complete the test cycle successfully. I tried to reset the unit by unplugging it but the Console was still not responding in normal operation. Unit needs a console
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Geneva, NY 14456
Chuck
Job Details: 02/02/2022
"Installed bellows , ran a diagnostic test cycle and inspected for any leaks. No leaks and unit is operating as it should. Unit tested good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Geneva, NY 14456
Chuck
Job Details: 02/02/2022
Replaced fill valve and verified that there are no more leaks. Unit tested good ; dspstn on spec-tagged invntry: 1 W11434044 VALVE
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Geneva, NY 14456
Chuck
Job Details: 02/02/2022
"Customer stated that unit would not lock or start. I discovered that the lid strike assembly is broken. Unit needs lid strike assembly. Ordering strike assembly (shows that the office has 5 in stock); ordrng 1 W11457841 (Strike assembly), dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH"
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX0
Near Lyons, NY 14489
Chuck
Job Details: 02/02/2022
"Customer stated that the unit has displayed a F8E1 error code 5 times since he installed the unit in October, each time the code was displayed the unit would stop. I checked the unit for codes and found no other code then the F8E1 code. The unit is receiving 240v. I ran the cold water valve and the condensation valve in the diagnostic mode and it tested good. I then ran the cold water valve again and turned on the kitchen sink and the water to unit slowed down, then i flushed the toilet and the water to unit came to a crawl. I explained to the customer that the unit isnt getting enough water when the sink and toilet is running and that is a plumbing problem. Unit tested good"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS
Near Skaneateles, NY 13152
Chuck
Job Details: 02/01/2022
"Customer stated that control pad was not working and the last thing they saw before it failed was a F2E1 error code for a stuck keypad. I confirmed the issue as the keypad is not responding. I inspected harness and its intact, then i tested incoming voltage on the control at pin 2P and its receiving voltage but control is not powering up UI. Ordering control. ; ordrng 1 W11100513 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Auburn, NY 13021
Chuck
Job Details: 02/01/2022
Customer stated that the unit was shaking violently while in a high spin. While entering the diagnostic test cycle i noticed that the unit was sitting on the wrong size pedestal with no locks on the feet. I informed customer that she should get the correct pedestal for the unit and in the meantime that the unit needs to go directly onto the concrete floor in order for the unit to spin out without violently shaking.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Honeoye Falls, NY 14472
Chuck
Job Details: 02/01/2022
"Customer stated that unit was not working and That there was a F9E1 ( long drain error code). I checked for error codes and confirmed the code, also found F0E2 code for over-suds. I cleaned the drain pump and reset the unit. I ran a diagnostic cycle and then a drain & rinse cycle, the unit operated normally. I explained to the customer about how much detergent that should be used. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Brighton, NY 14610
Chuck
Job Details: 02/01/2022
"Upon arrival the noise was still happening durning the drain & rinse. I busted off old Wash plate and removed tub and cleaned out the debris from under the tub, i removed drain pump and cleaned debris from drain line as well. I reinstalled tub, wash plate and drain pump, ran several test cycles and the unit is operating and sound normally. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14609
Chuck
Job Details: 02/01/2022
"Customer stated that the unit is off balance. I found errors codes F0E5 & F0E9 which are related to unbalanced loads. I leveled the machine and Ran test cycle, unit is working as it should. I explained to the customer on how to load the unit. Unit tested good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Skaneateles, NY 13152
Chuck
Job Details: 01/31/2022
Customer stated that wheels for upper rack broke off. Confirmed that wheels were broke off and replaced upper adjuster assembly on both sides of rack with the conversion kit W10712394. Unit tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY and 1 W10712395 ADJUSTER
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Fairport, NY 14450
Chuck
Job Details: 01/31/2022
Customer stated that lid was cracked and the door would not latch without pushing down on the door. I confirmed that the plastic housing that holds the left side hinge in place is cracked and the door needs to be replaced. Replaced door . Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Webster, NY 14580
Chuck
Job Details: 01/31/2022
"Customer stated that the unit didnt finish a cycle and she smelled a burning smell. I ran a diagnostic test and unit operated as normal but i did hear that something was going on underneath the unit. I inspected hub which checked out fine . Then inspected gear case, belt, pulley and cam. Cam seemed alittle worn , replaced cam and pulley. I ran another diagnostic and drain & spin cycle. I could find no burning smell. Unit tested good ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Rochester, NY 14609
Chuck
Job Details: 01/31/2022
Installed new board and the issue was still the same. After inspecting the motor and gear case i discovered grease. I removed the new board and replaced with the original board. I started a normal cycle and machine started cycle but was making a grinding noise. Unit needs a gear case and motor. Customer is electing to purchase a new unit. Please refund customer for the control. ; dspstn on spec-tagged invntry: 1 W11100602 CNTRL- ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near West Henrietta, NY 14586
Chuck
Job Details: 01/31/2022
"Replaced adjusters on upper rack, Rack tested good. While i was there customer stated that she didnt think the unit was getting enough water because her dishes were not clean. I ran a diagnostic and noticed that unit was getting hardly no water at all. Verified that water was going to the fill valve and the fill valve is receiving 120v. Ordering fill valve ; ordrng 1 WPW10327249 (Fill valve), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
We serviced a
MAYTAG WASHER
Model MHW6000XW1
Near Pittsford, NY 14534
Chuck
Job Details: 01/28/2022
Customer stated that after initially starting cycle the unit would throw a error code and turn off. I found a F8E2 error code which is a dispenser motor error . I preformed a diagnostic cycle and i could not see or hear the dispenser motor running. There is a service pointer on the F8E2 error code. Ordering a dispenser motor ; ordrng 1 WPW10352973 (Dispenser motor)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Rochester, NY 14624
Chuck
Job Details: 01/28/2022
"Customer stated that washer was making a loud noise when going into a spin. I ran a diagnostic test and discovered that the basket is very wobbly, then ran a drain and spin to confirm. I could not get Washplate out to inspect drive hub, i will have to break the Washplate out. Ordering drive hub, Washplate and tub ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Drive hub) and 1 W10752719 (Basket)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Rochester, NY 14624
Chuck
Job Details: 01/28/2022
"Customer stated that unit was not heating. I confirmed that the unit was getting 240v , i checked for continuity at the heating element and it tested faulty. Replaced heating element and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Rochester, NY 14623
Chuck
Job Details: 01/28/2022
"Customer stated that unit would not drain or spin, i ran a diagnostic cycle and the unit did drain and spin but there was roaring sound indicating that bearing is bad and needs to be replaced. Customer is electing to purchase a new unit and not repair ; dspstn on spec-tagged invntry: 1 W10435302 BEARING"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Pittsford, NY 14534
Chuck
Job Details: 01/28/2022
"Customer stated that the control panel would stop functioning every evening and he would have to turn the power off to reset . I verified the situation by starting a cycle, canceling the cycle and restarting a cycle , the control was unresponsive . I replaced control and tested unit , unit tested good"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Perinton, NY 14450
Chuck
Job Details: 01/27/2022
"Customer stated that there is a humming noise while the dryer is in use and that the door lock switch is not working. I verified that the two issues existed. I found that the blower housing didnt have a good seal on the blower which was causing a whistling sound, made an adjustment to housing and it fixed the problem. I also found that the door wasnt engaging the door switch, i adjusted door and it corrected the problem. Tested unit and unit tested good"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Macedon, NY 14502
Chuck
Job Details: 01/27/2022
"Customer stated that the drain pumps runs all the time and door would not unlock , upon arrival the unit was unplugged. I inspected drain pump and found some items inside pump that was preventing the pump to drain. I removed items and cleaned out debris from drain pump then ran a test cycle in diagnostic mode which resulted in the unit operating as it should. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Brighton, NY 14610
Chuck
Job Details: 01/27/2022
"Customer stated that he is hearing a strange noise while the unit is draining. I confirmed the noise while unit was in diagnostic mode , i ran a high spin and i could hear a clanking sound while the unit was in high spin. I ran another diagnostic cycle to confirm what i was hearing and the noise went away but in high spin i could hear that something is in the drum. I could not get the Washplate out to inspect drum without breaking it. Ordering Washplate ; ordrng 1 W10752283 (Washplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW04
Near Rochester, NY 14618
Chuck
Job Details: 01/27/2022
"Customer states that the unit is shaking while in spin. I verified that the unit is shaking by putting the unit into a drain & spin cycle, while in a high spin there is a noise that indicates that the bearing is going bad. Unit needs an inner and outer drum replacement. Customer is electing to purchase a new unit because of the age of the unit and parts needed for repair are not available."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14623
Chuck
Job Details: 01/27/2022
"Replaced control. After replacing the control i put the unit into diagnostic test mode and then ran a drain & spin cycle , unit passed both tests. Unit tested good"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Rochester, NY 14626
Dave L
Job Details: 01/26/2022
Unit was over sudsing and leaking from door. Cleared suds from unit until leak went away. Testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Phelps, NY 14532
Dave F
Job Details: 01/26/2022
"Unit 3 way valve clicking . Unit is having DC short on the system . Unplugged LED Board still doing it . Unplugged DC power and unit still doing it . Called techline Sr 7732820704 . Said to replace LED, UI and main control . Left LED board unplugged. If problem persists customer is going to call ; rqstng P&A on 1 W10830288 (cntrl-elec LED BOARD) and 1 W10843055 (cntrl-elec MAIN CONTROL) and 1 W11387386 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rochester, NY 14606
Dave L
Job Details: 01/26/2022
Unit was vibrating excessively during spin because it was teetering on two feet. Properly leveled unit and testing spin in diagnostics
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Livonia, NY 14487
Steve
Job Details: 01/26/2022
Replaced element for special project S17304.
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ0
Near Fairport, NY 14450
Steve
Job Details: 01/26/2022
Found broken bake element. Ordering element.; rqstng P&A on 1 W10779716 (Element)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ
Near Rochester, NY 14621
Dave L
Job Details: 01/26/2022
Kristen Taylor claim number 165748 gave approval for door replacement. She said there was not an authorization number to provide me with. ; ordrng 1 LW10858426 and 1 Sh (Sh)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ00
Near Irondequoit, NY 14617
Dave L
Job Details: 01/26/2022
Unit would not make ice due to a frozen fill tube. Thawed fill tube and tested in diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
AMANA RANGE
Model AER66035FSI
Near Rochester, NY 14617
Dave L
Job Details: 01/26/2022
Customer was concerned with broil function energizing fitting bake. Verified proper operation of broil and bake settings. Unit tested ok.
We serviced a
AMANA DRYER
Model NED4855EW1
Near Rochester, NY 14616
Dave L
Job Details: 01/26/2022
Removed plastic debris from blower housing that was causing a noise ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Rochester, NY 14626
Dave L
Job Details: 01/26/2022
Filter head is leaking. Ordering filter housing. ; ordrng 1 W11346622 (Filter head)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Sodus, NY 14551
James
Job Details: 01/26/2022
Unit loud to to worn gearcase. Replaced gearcase qnd calibrated then ran diagnostics cycle successfully. One year warranty on repair.
We serviced a
KITCHENAID 50#IM 18' FS
Model KUID508HPS00
Near Williamson, NY 14589
James
Job Details: 01/26/2022
Replaced controls and transformer and unit still not functioning. Found open neutral wire between plug and drain pump. Need pump assembly. ; ordrng 1 W11539855 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rochester, NY 14626
Dave L
Job Details: 01/26/2022
Filter housing screw was not full tightened causing the filter door to unlatch. Fastened screw and made sure the customer was able to close filter door.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Webster, NY 14580
James
Job Details: 01/26/2022
Parts on backorder. Unit has a delay when selecting temperature. Bake will not start and unit not going into diagnostics. Need ui and control. ; ordrng 1 W11394661 (Ui) and 1 W11394663 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Webster, NY 14580
James
Job Details: 01/26/2022
S17304. Heater bushing failure causing leak on lh side. Need new element. ; schdld next appmnt for 2/1 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Rochester, NY 14610
James
Job Details: 01/26/2022
Appt was made prior to warranty expiring. Unit not agitating due to actuator disengaging from clutch. Replaced actuator and calibrated. Ran diagnostics test cycle successfully. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Rochester, NY 14607
James
Job Details: 01/26/2022
"Replaced stop, control and fan harness. Found defrost drain clogged. Defrosted drain and verified fan operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Rochester, NY 14621
James
Job Details: 01/26/2022
Unit delivered with dents down rh side. Called techline. Sr7732815964. Called trade care. They transferred me to exchange team and was on hold 15 minutes before hanging up. Customer has to call exchange team for non repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ05
Near Rochester, NY 14626
James
Job Details: 01/26/2022
Freezer handle loose. Removed handle and tightened lugs then reinstalled handle. Unit functions properly. Left part with customer
We serviced a
GE RANGE
Model JGBS66REK4SS
Near Rochester, NY 14621
Evan
Job Details: 01/26/2022
Unit was delivered without burner knob and left side grate. Replaced both parts. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fairport, NY 14450
Steve
Job Details: 01/26/2022
Replaced timer for not advancing and dryer not shutting off. Unit operates as expected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Palmyra, NY 14522
Dave F
Job Details: 01/26/2022
Replaced air tower and checked temperatures were good . Fresh food evap is clear and no water inside the unit . Ice cubes are bridging found the unit needed to be leveled . Lifted legs up to push the water more back in the ice maker mold . Tested unit tested good . Customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW0
Near Palmyra, NY 14522
Dave F
Job Details: 01/26/2022
Replaced control for display not working . Tested unit . Tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lyons, NY 14489
Dave F
Job Details: 01/26/2022
Replaced heater element due to service pointer on the bushing . Tested unit in diagnostics .unit tested good .
We serviced a
AMANA RANGE
Model ACR4303MFB5R
Near Clifton Springs, NY 14432
Dave F
Job Details: 01/26/2022
Replaced control . Switch for left rear burner and replaced the burner . Found wires in the back melted fixed wires and tested unit .tested good .