Service History 263 - Appliance Tec

Near Rochester, NY 14624

Steve

Job Details: 02/29/2020

DISHWASHER WHIRLPOOL WDT720PADM2 Replaced pump for not draining. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Pittsford, NY 14534

Steve

Job Details: 02/29/2020

REFRIGERATOR GE PFS22MBWAWW Replaced control for heater on while cooling. ; dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL

Near Rochester, NY 14624

Steve

Job Details: 02/29/2020

WASHER WHIRLPOOL WTW8500DC5 Found the pump had a piece of debris in it Removed debris and the pump is working as expected.

Near Victor, NY 14564

Dave F

Job Details: 02/29/2020

REFRIGERATOR WHIRLPOOL GI0FSAXVY02 Floor had scratch in front of refrigerator from when the customer had pulled the unit out before I came the first trip . Took photo of scratch . Pulled unit out using appliance movers . Installed new control board and programmed unit . Unit tested good .

Near Fairport, NY 14450

Dave F

Job Details: 02/29/2020

REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Unit has low charge .needs new evaporator W10836706 , would need drier WPW10143759 , Process tube W10913906 . Customer is going to think about repair after quoting the labor cost to fix unit . Quoted $317.95 for labor . Charged service call ."

Near Irondequoit, NY 14617

Dave L

Job Details: 02/29/2020

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Ice maker fill tube is leaking during fill. Ordering fill tube ; ordrng 1 W11292468 (fitting), dspstn on spec-tagged invntry: 1 WPW10238100 VALVE-INLT"

Near Macedon, NY 14502

Dave F

Job Details: 02/29/2020

WASHER WHIRLPOOL WFW5620HW0 Installed vent cap for unit leaking . Tested unit in diagnostics.unit tested good .

Near Fairport, NY 14450

Dave F

Job Details: 02/29/2020

REFRIGERATOR KITCHENAID KRFF507ESS01 fresh food evap was frozen again . Called techline SR 7727265586. Techline said to replaced fan . Replaced fan . Foil taped and zip tied thermistor . Tested unit in test four . Tested good . If problem persists customer needs to call kitchen aid customer service . ; used 1 W11033168 (HARNESS) from stock

Near Spencerport, NY 14559

Dave L

Job Details: 02/29/2020

WASHER MAYTAG MVWX655DW0 Replaced stripped basket hub . Tested and calibrated ; dspstn on spec-tagged invntry: 1 W10528947 HUB

Near Rochester, NY 14621

Dave L

Job Details: 02/29/2020

WASHER AMANA NTW4516FW3 Control was reviving 120VAC but not responding. Replaced control. Unit tested good; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Webster, NY 14580

Dave L

Job Details: 02/29/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced pantry UI harness and ice maker. Ice maker tested good in test 57 UI tested good

Near Rochester, NY 14618

Dave L

Job Details: 02/29/2020

REFRIGERATOR AMANA ABC2037DES Unit was not cooling due to a frosted evaporator. Removed frost from evaporator and replaced control that had a stuck compressor relay. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Rochester, NY 14626

Dave L

Job Details: 02/29/2020

WASHER WHIRLPOOL WGT4027EW0 Replaced motor and cap. Customer to monitor.

Near Fairport, NY 14450

Dave F

Job Details: 02/29/2020

REFRIGERATOR MAYTAG MRT118FFFH01 Left hand track for deli drawer is broken . Ordering Part is WPW10468555 .. customer paid in full . ; ordrng 1 WPW10468555 (Left hand track)

Near Scottsville, NY 14546

Steve

Job Details: 02/29/2020

REFRIGERATOR WHIRLPOOL WRS325FDAM Replaced fresh food section light for no light if refigerator. The light worked but was dim. Replaced freezer light and both lights worked as expected ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT

Near Scottsville, NY 14546

Steve

Job Details: 02/29/2020

DRYER WHIRLPOOL WED4815EW1 Replaced motor for not starting. The dryer tests good.

Near Rochester, NY 14623

Dave F

Job Details: 02/29/2020

DISHWASHER WHIRLPOOL MDB8989SHZ0 Water valve leaking at he the hose connection . The hose will not seat right on the valve . Replaced the water valve and tested unit in auto diagnostics. Unit tested good . No leaks

Near Penfield, NY 14526

Evan

Job Details: 02/29/2020

OVEN DOUBLE FRIGIDAIRE FGET2765PBB Replacing control due to unit failing to maintain temperature in upper oven. Replaced control and ran preheat to 350. Took temp readings once up to temp. Unit tested good ATEC covering part cost due to misdiagnosis per KB.

Near Hilton, NY 14468

Dave L

Job Details: 02/29/2020

OVEN WHIRLPOOL WOD93EC0AE00 Convection fan has rounded out. Near shaft causing vibrations ordering washer ; ordrng 1 W10308286 (washer)

Near Webster, NY 14580

Evan

Job Details: 02/27/2020

DISHWASHER WHIRLPOOL WDF520PADB7 Replaced drain hose and confirmed that drain hose and extension were both clear. Unit still will not drain. Issue is stemming from pump impeller not moving water out of cabinet. Ordering drain pump. ; ordrng 1 W10724439 (DRAIN PUMP )

Near Webster, NY 14580

Evan

Job Details: 02/27/2020

DISHWASHER KITCHENAID KDFE104HPS0 Customer stating Unit is still not draining water at end of cycle. Called techline to document due to reoccurring issue. Techline stated that due to other parts being replaced suspecting that pump is overheating causing unit not to drain. Tested unit with spare pump tech had on truck to confirm function. Ran express wash and monitored unit. Unit drained at end of cycle as it should. Issue was with pump. Ordering drain pump ; ordrng 1 W10724439 (DRAIN PUMP )

Near Rochester, NY 14610

Evan

Job Details: 02/27/2020

DISHWASHER WHIRLPOOL WDF780SLYM0 Customer stated that unit was not powering up. Checked incoming voltage at control. Unit was only receiving 12v. Inspected connections at junction box connections are tight receiving same voltage at junction box. Discovered that mouse had chewed through wire on house side of machine. This is causing issue. Tested dishwasher with power cord to confirm function. Unit tested good collecting service call fee

Near Irondequoit, NY 14622

Evan

Job Details: 02/27/2020

RANGE WHIRLPOOL WFG710H0AS1 "Customer is still experiencing issue with bake element failing to light consistently. Referring to service pointer W10702913A. Pointer consists of updated wiring harness and new bake burner bar. Ordering kit. Customer has paid in full ; ordrng 1 W10700720 (BURNER BAR), dspstn on spec-tagged invntry: 1 WPW10331686 MODULE"

Near Walworth, NY 14568

Steve

Job Details: 02/27/2020

DISHWASHER KITCHENAID KUDS30IXBL6 Found plug in to control board had burned and could not remove connection. The connection is power coming in and power to heater. Removed power to the dishwasher at the power box. Wire nutted incoming power. Quoted customer for harness and control. Could not test heater. ; rqstng P&A on 1 W10496095 (harns-wire) and 1 W11035586 (cntrl-elec)

Near Victor, NY 14564

Steve

Job Details: 02/27/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 Found freezer evaporator full of frost. Removed all frost. Found the defrost thermistor was attached to circular tubbing. Moved thermistor to straight pipe and zip tied and taped with foil tape. Ordering door switch for broken switch. ; ordrng 1 W11291142 (SWITCH)

Near Fairport, NY 14450

Evan

Job Details: 02/27/2020

WASHER WHIRLPOOL MVWB766FW0 Customer stated unit is still flashing f8e1 code for long fill. Checked for codes unit was displaying code f8e1 and f3e2 for inlet temperature fault. Replaced water valve and tested both sides of valve. Could not replicate issue with new valve. Ran diagnostic cycle. Unit tested good ; used 1 W11165546 (VALVE) from stock

Near Ridgemont, NY 14626

Dave L

Job Details: 02/27/2020

DRYER WHIRLPOOL WED5620HW0 Dryer will not power on. 240 vac to unit measures 15 vDC at UI ordering UI and control ; ordrng 1 W11331275 (CONTROL) and 1 W11378949 (UI)

Near Spencerport, NY 14559

Dave L

Job Details: 02/27/2020

WASHER WHIRLPOOL WTW4816FW2 Gear case is squeezing and agitator is loose. Ordering gearcase ; ordrng 1 W11255272 (gearcase) and 1 WP3951744 (agitator)

Near Hilton, NY 14468

Dave L

Job Details: 02/27/2020

DRYER WHIRLPOOL WGD4850HW0 Unit is not heating properly due to a clogged vent. airflow tested poor Door catch was bent over preventing door from closing easily adjusted striker and catch. Door closes better

Near Penfield, NY 14526

Dave L

Job Details: 02/27/2020

REFRIGERATOR JENN AIR JFC2290REM02 Complaint of torn gasket. Inspected unit and found gaskets ripping from top down in center. Ordering replacement gaskets.; ordrng 2 W10830046 (GASKET)s

Near Rochester, NY 14613

Dave L

Job Details: 02/27/2020

REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Replaced inverter due to compressor not running. Inspected frost pattern after install to verify cooling. Watched frost pattern develop. Customer to monitor

Near Pittsford, NY 14534

Steve

Job Details: 02/27/2020

REFRIGERATOR GE PFS22MBWAWW Found heater on while cooling causing warm temps in freezer. Ordering control; ordrng 1 WR55X10942P (CONTROL)

Near Rochester, NY 14606

Dave L

Job Details: 02/27/2020

WASHER WHIRLPOOL NTW4516FW Customer concerned with long fill times. No errors in diagnostics unit passed auto test. Explained to customer that the sensing period for fill can vary depending on load. Unit operating as designed. Left valve with customer. Customer declined to provide email.

Near Rochester, NY 14604

Dave L

Job Details: 02/27/2020

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open valve unit tested good. Part price charged was for the icemaker that was replaced last visit. Ice maker cycled and filled

Near Farmington, NY 14425

Steve

Job Details: 02/27/2020

DISHWASHER KITCHENAID KDTE234GPS0 Part was dented where bottom seal attaches. Ordering another inner door ; ordrng 1 W10908291 (door-inner)

Near Webster, NY 14580

Dave L

Job Details: 02/27/2020

OVEN WHIRLPOOL WEG745H0FS0 Called Techline due to repeat ignition issue. They recommended adding an extra ground from the air shutter to the chassis floor sr7727246720. Added recommended ground. Customer to monitor.

Near Webster, NY 14580

Dave L

Job Details: 02/27/2020

WASHER MAYTAG MHW5630HW0 Installed deflector per service pointer due to water collecting in the air vent. Ran auto test to verify functions

Near Fairport, NY 14450

Evan

Job Details: 02/27/2020

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer stated that new gasket has ripped. Discovered Gasket has torn in top right corner exposing magnet strip. Ordering gasket ; ordrng 1 W10860480 (GASKET (WHITE) )

Near Pittsford, NY 14534

Steve

Job Details: 02/27/2020

OVEN JENN AIR JJW2430DS02 Replaced user interface for stuck key error. Added foil tape to vent to prevent moisture behind ui. The oven tested good.

Near Honeoye Falls, NY 14472

Steve

Job Details: 02/27/2020

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found fresh food section evaporator full of frost. Removed all frost. Changed defrost setting in control to daily defrost. Replaced fan with thermistors. Caulked liner. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Canandaigua, NY 14424

Steve

Job Details: 02/27/2020

DRYER MAYTAG MEDB835DW4 "Tested dryer for no heat. All fuses , thermostat, heater tested good. Put unit back together and it started heating. Customer is goi g to monitor."

Near Rochester, NY 14607

Evan

Job Details: 02/27/2020

WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit was just purchased and threads on both water valves are stripped. Discovered customer was correct. Both hot and cold water valve threads are stripped causing issue. Replaced valves. Unit tested good

Near Irondequoit, NY 14622

Evan

Job Details: 02/27/2020

REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Customer stated that unit was not dispensing ice. Discovered that auger shaft had broken causing issue. Ice bin will need to be replaced. Customer would like to contemplate repair and will contact office if they would like to proceed. If so please order parts listed below. Collecting service call fee WP2188917 ShaftWPW10204457 ICE BIN

Near Rochester, NY 14612

Dave L

Job Details: 02/27/2020

DRYER KENMORE 110.7120201 Found unit with an open thermal fuse. Replaced fuse and tested. Recommending that the venting be cleaned before use. ; used 1 WP3390719 (FUSE-THERMAL) from stock

Near Penfield, NY 14526

Dave L

Job Details: 02/21/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced jazz board that was not responding unit tested good; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Rochester, NY 14624

Steve

Job Details: 02/21/2020

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Replaced stripped feet on front of refigerator for stripped feet.

Near Rochester, NY 14618

Steve

Job Details: 02/21/2020

DRYER MAYTAG LSE7800ACW Replaced other bearing and the dryer is working as expected.

Near Penfield, NY 14526

Dave L

Job Details: 02/21/2020

OVEN DOUBLE FRIGIDAIRE FGET2765PBB Customer still having the same issue. Unit tested good while in home. Checked junction box for loose connections. Tightened connections. Found that control that was changed does not regulate temperature. The display board controls temps per wiring diagram. Recommending that that be changed. Customer is going to contact manufacturer. Rescheduling for one week with display board. Did not take a deposit at this time ; ordrng 1 139038832 (control panel asse)

Near Rochester, NY 14609

Dave L

Job Details: 02/21/2020

RANGE WHIRLPOOL WFE505W0HW1 Sr7727198076 to document front. Burner issue replaced switch per customer request. Burner does cycle when set to low. Temperature is not very hot until setting 2 this is normal operation. Verified with Techline

Near Newark, NY 14513

Evan

Job Details: 02/21/2020

DRYER WHIRLPOOL WED92HEFW0 Customer stating that unit is experiencing long dry times. Checked vent upon arrival vent is clear. Checked for error codes. Unit displaying code f3e6 for moisture sensor testing open. Checked resistance at sensor sensor tested open. Ordering sensor advised customer to use unit on timed dry until repair is performed. Ordering moisture sensors ; ordrng 2 WP3387223 (MOISTURE SENSOR )s

Near Newark, NY 14513

Evan

Job Details: 02/21/2020

WASHER MAYTAG MHW5630HC0 Installing deflector cap due to unit continually oversudsing even after changing soap to pods. Installed deflector cap and ran test cycle. Unit completed cycle as it should. Unit tested good

Near Lyons, NY 14489

Evan

Job Details: 02/21/2020

DRYER WHIRLPOOL WED5620HW0 Replacing heating element due to coil on original element snapping causing coil to test open. Replaced heating coil and ran test cycle. Unit tested good

Near Marion, NY 14505

Evan

Job Details: 02/21/2020

MICROWAVE WHIRLPOOL WMH31017HZ3 Replaced control and keypad due to unit not responding to commands. After installation of new parts ran unit and unit began to produce clicking sound. Ran unit again in diagnostic on test 35 discovered that relay is causing noise on board. Ordering magnetron and transformer ; ordrng 1 W10754299 (MAGNETRON) and 1 W10754523 (TRANSFORMER )

Near Fairport, NY 14450

Dave F

Job Details: 02/21/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 LED in freezer failed . Replaced freezer led bulb with w11205083 . Tested unit tested good . Left part with customer.

Near Phelps, NY 14532

Dave F

Job Details: 02/21/2020

WASHER MAYTAG MVWC555DW1 "Washer hub was worn out . Found the wash plate splines and the gear case splines are also worn out . Unit needs gear case . Wash plate . Wash hub and screws to the hub . Found the control board lights are not all lighting up that needs to be replaced as well . Ordering parts . Installed hub W10528947 from stock to temporarily allow customer to use machine , ; rqstng P&A on 6 WP8533953 (Screws)s and 1 W11035751 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washer plate) and 1 W11116591 (Control), used 1 W10528947 (Hub) from stock"

Near Phelps, NY 14532

Dave F

Job Details: 02/21/2020

DISHWASHER KITCHENAID KDTM384ESS3 Lights inside tub flickering when the door gets opened . Ordering new harness to the lights W10808286; ordrng 1 W10808286 (Light harness)

Near Rochester, NY 14620

Dave L

Job Details: 02/21/2020

OVEN KITCHENAID KSGG700EBS1 One of the knobs would not completely seat due to the retaining clip from the oldKnob still sitting on the shaft. Removed clip and installed knob

Near Irondequoit, NY 14622

Dave L

Job Details: 02/21/2020

REFRIGERATOR WHIRLPOOL WRB322DMBM01 The compressor was vibrating the suction line on the base plate when shutting off. Moved tubing away from baseplate. Unit tested good

Near Rochester, NY 14626

Dave L

Job Details: 02/21/2020

DISHWASHER KENMORE 665.1582169 Plastic lid on top rack was preventing door closure. Unit was fine otherwise

Near Canandaigua, NY 14424

Dave F

Job Details: 02/21/2020

WASHER MAYTAG MVWC465HW2 Washer stuck in cycle .power cycled unit and reseated connections. Calibrated unit . Tested unit auto diagnostics. Unit tested good . Gave tips on best cycles .unit tested good . Customer instruct.

Near Canandaigua, NY 14424

Dave F

Job Details: 02/21/2020

RANGE WHIRLPOOL WEG750H0HZ0 User interface console gasket between glass and metal was falling apart . Replaced console . Tested unit . Tested good .

Near Victor, NY 14564

Steve

Job Details: 02/21/2020

WASHER WHIRLPOOL WFW5620HW0 Replaced drain pump for abnormal drain noises. Replaced ui for unresponsive ui. Ordering vent deflector for leaking. ; ordrng 1 W11409996 (Deflector)

Near Farmington, NY 14425

Steve

Job Details: 02/21/2020

WASHER WHIRLPOOL MVWC415EW1 Replaced cam for grinding in agitation. Tested and washer tested good. Put towels in washer before departure. Customer is going to monitor. ; used 1 W10721967 (CAM) from stock

Near Victor, NY 14564

Steve

Job Details: 02/21/2020

DISHWASHER WHIRLPOOL WDF520PADM7 Customer complained of water on top of glasses on top shelf after cycle completes. Informed customer that if the cups have con-caved bottoms that water will rest on surface. This is normal operation. Informed customer to run hot water at sink prior to running dishwasher. Found heat dry was off on ui. Turned on heat dry and recommended using all heat cycles for better dry. Ran diagnotsics. No error codes. Heater turned on. The dishwasher tests good. Called tech line to document. Sr# 7727200679

Near Caledonia, NY 14423

Steve

Job Details: 02/21/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced mullion for broken tab and mullion not closing. Lowered feet to raise left side so mullion hits receiver properly

Near Rochester, NY 14618

Steve

Job Details: 02/18/2020

DISHWASHER GE GDF620HGJ4BB Replaced ui control and found ui not responding. Part was defective. Put original control back in unit and it worked. Ordering another control. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Near Penfield, NY 14526

Evan

Job Details: 02/18/2020

RANGE WHIRLPOOL WFG550S0HZ1 Customer stating that left front burner is now not lighting. Discovered that ignitor was failing. Replaced burner head. Tested unit multiple times for customer. Unit tested good. Unit now lighting as it should

Near Rochester, NY 14625

Evan

Job Details: 02/18/2020

RANGE FRIGIDAIRE PLCF489CCA Customer is stating that unit is no longer heating oven cavity. Upon inspection checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked voltage at element. L1 on control is failing to send power to bake element. Unit is only showing 120v. Control will need to be replaced. Unfortunately control is no longer from distributor. Collecting service call fee

Near Rochester, NY 14606

Evan

Job Details: 02/18/2020

WASHER MAYTAG MHW4200BW1 Customer stated that unit would not complete cycle. Upon arrival checked for codes. Unit displaying F5e2 for door lock error. Ran unit in diagnostic. At the end of diagnostic cycle unit would continually run drain pump. Discovered that air trap was clogged causing issue. Cleared trap and ran normal cycle. Watched unit throughout cycle. Unit completed cycle as it should Unit tested good

Near Rochester, NY 14613

Dave L

Job Details: 02/18/2020

REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Unit is not cooling due to the inverter not starting the compressor. 120VAC to inverter. Ordering inverter. ; rqstng P&A on 1 241577508 (INVERTER)

Near Rochester, NY 14618

Evan

Job Details: 02/18/2020

DRYER MAYTAG MEDX655DW1 Customer stating that unit will not stop running once door is open. Discovered that contacts inside switch are failing. Replaced door switch and tested unit. Unit tested good

Near Pittsford, NY 14534

Evan

Job Details: 02/18/2020

OVEN WHIRLPOOL WEE750H0HZ1 Customer stating that unit will not run broil cycle. Upon inspection discovered that L2 terminal was loose on control causing broil element not to receive proper voltage. Reseated connector and Ran test broil. Unit now heating as it should. Unit tested good

Near Rochester, NY 14624

Evan

Job Details: 02/18/2020

WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit will not respond to commands on keypad. Attempted they unit into diagnostic. Unit would not respond. Cycled power at breaker. Keypad is now functioning Checked for error codes. No codes present. Ran user interface test all keys responded as they should. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once cycling power to unit. Unit tested good

Near Rochester, NY 14623

Dave F

Job Details: 02/18/2020

OVEN JENN AIR JJW3830DS00 F2E1 stuck key error .. ordering console W11232121 and control W10821712 ; schdld next appmnt for 2/20 THU !

Near Rochester, NY 14609

Evan

Job Details: 02/18/2020

DISHWASHER KITCHENAID KDFE104DSS3 Customer stAting that unit is not cleaning correctly. Upon arrival discovered that lower spray arm was detached from sump. Reattached spray arm and ran test cycle. No codes were present. Once attaching spray arm could not replicate issue. Unit tested good

Near Pittsford, NY 14534

Steve

Job Details: 02/18/2020

DISHWASHER MAYTAG MDB4409PAW0 Customer stated unit leaks mid cycle. Found unit sitting out of square. The left leg had fallen off second floor. Fastened a piece of flooring under the dishwasher so it can not mo e and dishwasher can not fall again. If problem persists preorder door gasket.

Near Rochester, NY 14624

Dave F

Job Details: 02/18/2020

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Right hand roller leg is stripped and will not adjust . Ordering rollers WPW10515762 . WPW10515763. Refrigerator leaking In the back . Customer is going to have plumber come and check the line . ; ordrng 1 WPW10515762 (Right hand roller) and 1 WPW10515763 (Left hand roller)

Near Pittsford, NY 14534

Steve

Job Details: 02/18/2020

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced fan with harness for frosted evaporator. Removed frost. Changed defrost setting to once a day. The refigerator tests good. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Rochester, NY 14618

Steve

Job Details: 02/18/2020

DRYER MAYTAG LSE7800ACW Rescheduled for Tuesday ; O-emld tckt

Near Pittsford, NY 14534

Steve

Job Details: 02/18/2020

REFRIGERATOR KITCHENAID KBFC42FTS04 "Found top right hing is out of place and screws stripped. All parts to hinge are damaged. Ordering hinge parts. Both gasket need replacing. Replaced filter. ; ordrng 1 8201809 (gasket-fip) and 1 W10484913 (hing-bushg) and 1 W10854523 (hinge-door) and 1 W11177574 (SCREW) and 1 WP2266880 (bushing) and 1 WP2316804 (spacer) and 1 WP2320509 (cam-door) and 1 WP489282 (screw), dspstn on spec-tagged invntry: 1 8206232A BULB"

Near Victor, NY 14564

Steve

Job Details: 02/18/2020

WASHER WHIRLPOOL WFW5620HW0 Put unit into diagnostics and it reset the ui for no response at ui. Customer also stated unit leaked right before ui failed. Ordering ui. Tested unit and found drain pump was very loud. Ordering pump. ; ordrng 1 W11316609 (PUMP) and 1 W11319991 (UI)

Near Fairport, NY 14450

Evan

Job Details: 02/18/2020

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit is continually filling since repair. Called techline to document issue. Techline stated that thermostat on ice maker is what calls for unit to fill. While installing new fill cup disassembled inside of ice maker discovered that interior of ice maker was not properly reassembled. Reassembled unit the correct way and ran harvest cycle. Listened to unit fill and then waited to see if unit was attempting to fill again. Unit would not fill again while tech was in home. Customer to monitor. If issue persists ice maker module may need to be replaced SR: 7727167318

Near Victor, NY 14564

Steve

Job Details: 02/18/2020

WASHER WHIRLPOOL MHW5630HW0 Found 3.5 volt going to pressure sensor causing f3 error code That is preventing wash. . Replaced sensor and Ordering control ; ordrng 1 W11322901 (CONTROL)

Near Webster, NY 14580

Dave L

Job Details: 02/18/2020

RANGE KITCHENAID KDSS907SSS01 Installed control due to no display. New display also not working. Suspecting appliance manager. Was able to energize relays on appliance manager with the keypad. Sending keypad and control back and ordering the appliance manager; ordrng 1 WPW10181438 (cntrl-elec)

Near Fairport, NY 14450

Dave F

Job Details: 02/18/2020

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer was looking for water filter on machine . Customer called whirlpool customer service and was told there was a filter but couldn’t find filter . Explained there is no water filter and if they wanted to get one installed it would have to be an inline water filter . Customer will look into that . Unit tested good .

Near Rochester, NY 14621

Dave L

Job Details: 02/18/2020

MICROWAVE WHIRLPOOL WMH31017HB2 Unit displaying spd1 when fan speed changes. This is normal operation. Checked interlocks for cooling fan running by itself. Found case of unit slightly warped causing poor switch contact by cam. Adjusted cabinet for better contact. Customer to monitor; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Rochester, NY 14611

Dave F

Job Details: 02/18/2020

WASHER AMANA NTW4516FW3 Washer has no error codes . Drain hose is good . Drain pump not turning on . Reseated connection to drain pump at control. Unit tested good . Customer concerned about water inside the tub . Told them it is normal as long as you don’t see water in the basket . Calibrated unit . Tested in auto diagnostics. Unit tested good .

Near Rochester, NY 14623

Dave F

Job Details: 02/18/2020

WASHER MAYTAG MVWX655DW0 "Replaced gearcase . Wash plate and hub . Ran calibration and auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10902814 WASHPLATE , and 1 W11035751 GEARCASE"

Near Rochester, NY 14623

Dave F

Job Details: 02/18/2020

FREEZER WHIRLPOOL WRS586FLDM01 "Replaced user interface. Tested unit , tested good ."

Near West Henrietta, NY 14586

Dave F

Job Details: 02/18/2020

WASHER MAYTAG MVWX655DW0 Replaced gearcase and hub. Calibrated unit . Tested in auto diagnostics . Unit tested good .; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE

Near Webster, NY 14580

Dave L

Job Details: 02/18/2020

RANGE WHIRLPOOL WEG745H0FS0 Customer concerned with preheat temps. Preheated unit to check temperature. Temperature reading good. Explained to customer how to set temperature offset as things were not cooking fast enough. Unit testing good otherwise

Near Ontario, NY 14519

Dave L

Job Details: 02/18/2020

WASHER MAYTAG MVWB865GW0 Sr7727161811. Documented cleaning issue with Techline. No errors or mechanical failures. Console was moving in its clips. Re fastened console and leveled unit. Recommending customer use Deep clean and extra rinse.

Near Webster, NY 14580

Dave L

Job Details: 02/18/2020

REFRIGERATOR KITCHENAID KRFC300EBS00 Replaced grill and compressor due to unit not cooling. Customer toMonitor temps

Near Penfield, NY 14526

Dave L

Job Details: 02/18/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer concerned with freezing temps in the fresh food section. Found tall items blocking damper. Customer has an issue with the left door not closing well. Tilted unit back to help with selfClosure

Near Honeoye Falls, NY 14472

Dave F

Job Details: 02/14/2020

MICROWAVE MAYTAG MMV4207JZ0 Unit is brand new . Bulb was broken on delivery. Customer is going to seek a new bulb if customer can not find a new bulb the part number is 8206232A for the bulb . Unit is less then 30 days old

Near Pittsford, NY 14534

Dave F

Job Details: 02/14/2020

RANGE WHIRLPOOL WEE510S0FW2 Replaced oven door gasket for being torn . Tested unit . Tested good

Near Rochester, NY 14625

Dave F

Job Details: 02/14/2020

OVEN ELECTROLUX EW27EW55GB3 Oven not going to self clean. Found the switch that detects the racks is not working and will not allow it to move on to self clean . Quoted customer for job . Customer does not want to move forward .

Near Rochester, NY 14625

Dave F

Job Details: 02/14/2020

MICROWAVE MAYTAG MMV1174FZ3 found the high voltage side of the unit is shorting out when there is water being boiled on the right side of the unit .checked venting and made sure that the fan was working . Looking for scorching did not find any marks . called techline 77271405673 explained there is not guard for that and the customer should be boiling on the left side due to the element being far away from the center of the microwave to catch the moisture and will not prevent the moisture from rolling up the control. Tested unit . Tested good .

Near Fairport, NY 14450

Dave F

Job Details: 02/14/2020

DRYER WHIRLPOOL WED8000DW4 Replaced blower for being cracked . Tested unit . Tested good

Near Fairport, NY 14450

Dave F

Job Details: 02/14/2020

DRYER WHIRLPOOL WED5000DW2 Replaced timer . Tested unit . Tested good