Near Macedon, NY 14502
Dave L
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 The ice maker was damaged inside the bail arm switch. This was preventing the ice maker fromShutting off. Sending defective part back. ATEC warranty; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Webster, NY 14580
Dave L
Job Details: 09/10/2019
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Unit is still building frost in the freezer. Called techline to confirm service kit W10916494 is needed. Ordered service kit per Techline SR7725820020; ordrng 1 W10916494 (blade-fan)
Near Churchville, NY 14428
Steve
Job Details: 09/10/2019
RANGE JENN AIR JGS9900BDS "Quoted customer for front burner that has a broken igniter. Have to drill out both front burners to repair. Quoted for October sole that has option that are unresponsive and the igniter that is not lighting. The customer is going to decide if she wants repair done. ; rqstng P&A on 1 12400035 (igniter,oven) and 1 74007736 (burner asy RIGHT FRONT) and 1 74011652 (burner asy) and 6 WP400021-1 (screw)s and 1 WP7527P086-60 (holder-orf RIGHT FRONT ) and 1 WP7527P087-60 (holder-orf LEFT FRONT) and 1 WPW10206071 (panl-cntrl), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
Near Rochester, NY 14611
Shaiman
Job Details: 09/10/2019
RANGE WHIRLPOOL WFG505M0BB1 "Customer states unit takes longer than it should to heat Up to temp. Power goes to ignitor and ignitor functions, but does not get hot enough to ignite the burners as timely as it should. Ignitor should be replaced. ; ordrng 1 W11176454 (IGNITOR)"
Near Rochester, NY 14615
Shaiman
Job Details: 09/10/2019
WASHER WHIRLPOOL WTW5550XW0 Customer states unit has a burning smell during use. F1E2 error code stored. Unit could not complete a test verification cycle & would not agitate in the manual test mode. Motor should be replaced. Customer declined further repair.
Near Irondequoit, NY 14617
Shaiman
Job Details: 09/10/2019
WASHER WHIRLPOOL WFW85HEFW1 Customer states unit would not open and clothes would come out soaking wet. Drain pump runs continuously when plugged in. Replaced drain pump. Unit testing good.; used 1 WPW10605427 (PUMP) from stock
Near Fairport, NY 14450
Dave L
Job Details: 09/10/2019
50#IM 15' FS KITCHENAID KUIC15NRTS0 The ice maker is not sensing water level or recirculating. Ordering recirculating pump. ; ordrng 1 2313702 (water pump194.79)
Near Brockport, NY 14420
Shaiman
Job Details: 09/10/2019
WASHER MAYTAG MVWB765FW2 No issues present. Customer did not request further service.
Near Webster, NY 14580
Shaiman
Job Details: 09/10/2019
WASHER WHIRLPOOL MVWC465HW2 Customer concerned about the unit makes a terrible whoop whoop sound when water is dispensing. No error codes stored. Water is dispensing as it should. Customer was referring to the noise of the machine sensing in the beginning of the cycle. No issues present.
Near Webster, NY 14580
Shaiman
Job Details: 09/10/2019
DRYER KENMORE 11062212100 Unit was not heating. Thermal cut off failed testing. Replaced thermal cut off fuse. Unit testing good.; used 1 279816 (CUTOFF-THERMAL) from stock
Near Hilton, NY 14468
Dave L
Job Details: 09/10/2019
DRYER WHIRLPOOL WGD4815EW2 Checked unit for poor heat. Customer had vent disconnected. Venting testing good let unit cycle ten times to check coils. Unit did not fail. vents outside were shut and needed to be propped open. Vent was likely restricted. Customer to monitor
Near Nunda, NY 14517
Steve
Job Details: 09/10/2019
WASHER ROPER WTW4816FW2 Replaced pump and valve for not draining and water valve leaking. The washer tests good. No one available for signature.
Near Rochester, NY 14607
Evan
Job Details: 09/10/2019
DISHWASHER WHIRLPOOL WDF760SADM3 Customer stating that unit is leaking. Ran diagnostic cycle with door off to observe leak. Unit is leaking from left side of door while pro scrub function is actuated during diagnostic cycle. Adjusted water pressure unit is still leaking. Swapped water valve with spare valve unit was still leaking. Control and sump have both been changed and sump has been changed twice. Inspected entire wiring harness for possible short or broken wire. Could not locate issue with harness. Tech cannot determine why unit is leaking. Customer will need to be reimbursed for control cost and labor for job.
Near Henrietta, NY 14467
Dave F
Job Details: 09/09/2019
WASHER MAYTAG MVWB766FW1 White residue is being left on clothes customer showed me clothing and I could see it on them . Checked soap type it is HE . Customer is using the correct amount . Unit has no error codes . Ran unit in calibration and auto diagnostics testing . Passed . Gave tips on proper usage . Suggested trying different soap brand . Suggested some sort of pod and explained the proper way to use them . There is nothing on this unit that could be changed to remedy this issue. Customer will try suggestions and if it keeps reoccurring to contact customer service.
Near Rochester, NY 14615
Dave F
Job Details: 09/09/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led board . Due to intermittent led lights coming on and flickering. Tested unit tested good .
Near Penfield, NY 14526
Dave F
Job Details: 09/09/2019
DRYER MAYTAG MEDB725BW0 Catch was bad and wasn't holding the door l replaced catch . Tested door . Tested good .; dspstn on spec-tagged invntry: 1 WPW10111905 CATCH
Near Rochester, NY 14618
Dave F
Job Details: 09/09/2019
DRYER GE GTDP220EF3WW "Knob broken on timer used another knob on machine to make sure the timer is working . Unit tested good . Needs new knob . Ordering knob WE01X20374 . Send part to customer .; ordrng 1 WE01X20374 (control knob), dspstn on spec-tagged invntry: 2 WE1M1067 SLIDE-GREEN 2 WE1M504 SLIDE-WH , and 1 WE4M533 TIMER"
Near Webster, NY 14580
Dave F
Job Details: 09/09/2019
DRYER FRIGIDAIRE FARG4044MW0 Dryer not turning on . Found the limiter 'thermal fuse' was blown . Tested unit with jump and bypassed limiter . Unit turned on . Ordering limiter .. cleaned blower area and lint filter area and filter was not going down all the way . Please refund prior parts after job is completed.; ordrng 1 134711401 (limiter)
Near Rochester, NY 14624
Shaiman
Job Details: 09/07/2019
FREEZER MAYTAG MZF34X16DW04 Customer concerned about water dripping on the inside of the unit. Gasket didn’t appear to be sealing as it should. Replaced gasket. Tech line agent suggests to also seal the cabinet to the liner. SR:7725789651; ordrng 1 W10841140 (SILICONE)
Near Victor, NY 14564
Dave F
Job Details: 09/07/2019
WASHER MAYTAG MVWB865GW0 Replaced lid lock and control . Calibrated washer . Ran in auto diagnostics. Unit tested good .
Near Rochester, NY 14609
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWB865GC0 Customer states unit does not fill with water. F3E2 F8E1 & F0E4 error codes stored. Water will not dispense in manual diagnostics. Replaced valve. Unit testing good. ; used 1 W11165546 (VALVE) from stock
Near Brockport, NY 14420
Dave L
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Insulation on the freezer door is failing and condensation is building on the door. The door is discontinued 12977803SQ; ordrng 1 12977803SQ (DOOR), dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN"
Near Henrietta, NY 14467
Dave F
Job Details: 09/07/2019
DISHWASHER KENMORE 587.141144 Dishwasher not turning off . Unit has a mechanical timer in the control . Unit needs new control 154491701. Quoted customer . They decided to look towards a new unit .
Near Rochester, NY 14623
Evan
Job Details: 09/07/2019
DRYER MAYTAG MGDX655DW1 Replacing gas coils due to old coils failing to open valve consistently. Replaced coils and ran test cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 09/07/2019
DRYER MAYTAG MEDB835DW4 Customer stating at unit is still flashing AF code for airflow issue. Tested vested with vent test kit upon arrival. Unit tested for bad airflow. Removed vent and tested unit again with rear vent detached from wall. Unit tested for good airflow. Issue is stemming from blockage on house side vent. Spoke with customer about issue. Leaving customer contact for house vent cleaning. Unit itself tested good Dryer Vent Wizard Scott Koepke585-441-7227
Near Brockport, NY 14420
Dave L
Job Details: 09/07/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 Sr7725789957Called Techline about items creating thermal events inside the unit. Techline saying this is due to mineral content in food and sugars and not a fault on the unit. Did not see any charging or arcing when running the unit pictures of the cavity attached. Could not replicate issue. Left unit unplugged and referred customer to customer service as Techline did not recommend a repair.
Near Rochester, NY 14612
Dave L
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KRFF507EWH01 Quoted customer for LED board andnfrezzer led. Customer was not interested in repair. Liner also will need to be sealed. Customer will contact us if they want to proceed with the repair
Near Webster, NY 14580
Dave L
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Checked temps for freezing in the RC. RC at 39.9unit is set at 39 40 on top shelf. Ran diagnostics to checked thermistors. Unit testing good
Near Webster, NY 14580
Dave L
Job Details: 09/07/2019
DISHWASHER KITCHENAID KDTE234GPSO Drain pump windings tested open preventing drain. Replaced pump. Unit tested good
Near Webster, NY 14580
Dave L
Job Details: 09/07/2019
REFRIGERATOR JENN AIR JFC2089WEP11 The ice maker is no longer energizing the water valve. Replaced the ice maker. The ice maker cycleAnd filled; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Groveland, NY 14462
Steve
Job Details: 09/07/2019
WASHER MAYTAG MVWB765FW3 Replaced water valve for long fill error code. Calibrated and tested washer. The washer tests good
Near Webster, NY 14580
Dave F
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KSRV22FVMS02 "Ice bin was seized to shaft . Used a hack saw to cut shaft and was able to removed shaft and ice bin . Ice bin is missing the spring to the button that pushes it back WP2198608 . Unit needs new shaft WP2188917 , seal WP2198628 and holder WP2188919. Ordering parts .; ordrng 1 WP2188917 (shaft) and 1 WP2188919 (holder) and 1 WP2198608 (spring) and 1 WP2198628 (seal)"
Near Marion, NY 14505
Evan
Job Details: 09/07/2019
WASHER MAYTAG MVWC565FW1 Customer stating that unit would not spin. Checked for error codes. Unit was displaying 1 fault code for motor unable to reach target rpm. Ran test cycle. Unit completed cycle as it should. Ran drain and spin cycle. Unit spun out as it should. Could not replicate issue. Customer to monitor and contact if issue persists. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11158831 CAPACITOR
Near Lyons, NY 14489
Evan
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW7300DW0 Customer is having same issue as before User interface will not respond to commands. Customer lives in hard water area. Connections are becoming corroded due to this. Unit was displaying error code 6-3 for UI failing to communicate with CCU. Removed old UI and installed new UI. Before installing new UI used dielectric grease on UI connector and control connections. Installed new UI and ran test cycle. Unit completed cycle as it should. Unit tested good
Near Lyons, NY 14489
Evan
Job Details: 09/07/2019
REFRIGERATOR KENMORE 25368972800 Customer stated that unit was not freezing items in the freezer. Upon inspection of evaporator discovered large chunk of ice on top right corner of evaporator. Removed ice. Evaporator is ice cold at bottom but top coils are room temperature. Evaporator has leak. Unit will need sealed system work. Quoted customer to replace evaporator and Uv Drier. Customer has decided to replace unit.
Near Clifton Springs, NY 14432
Evan
Job Details: 09/07/2019
DRYER MAYTAG MGDC465HW0 Customer stating that unit would not heat. Upon inspection discovered that gas coil was unplugged causing issue. Reseated connector and ran test cycle. Unit tested good
Near Caledonia, NY 14423
Steve
Job Details: 09/07/2019
WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Near Henrietta, NY 14467
Dave F
Job Details: 09/07/2019
FREEZER MAYTAG MZF34X16DW01 Freezer evap was frozen up . Found that the evap fan was not running . Found that the connection between the fan and the harness was disconnected. Reconnected fan . Put s zip tie around the connection so it won't happen again . Defrosted unit . . Unit tested good .
Near Webster, NY 14580
Dave F
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced freezer door . Due to having marks through the paint on it . Tested door . Tested good .
Near Rochester, NY 14622
Dave F
Job Details: 09/07/2019
WASHER AMANA NTW4605EW0 Washer is very loud spinning. Unit needs new gearcase W11255272 . Suspension is weak W10780045 . Also needs new belt as it is worn WPW10006384 . Quoted customer . Declined repair . Will seek another unit.; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Near Palmyra, NY 14522
Dave F
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL ARB1917CC "Refrigerator not cooling . Checked frost pattern on Evaporator. There was none . Compressor is starting to burn out because it's constantly running to try and cool . Needs sealed system work .needs evap 12002051 and compressor W10160407 , UV dryer wpw10143759. . Called contract company. They will be contacting customer about repair ."
Near Rochester, NY 14616
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found the freezer is at ten degrees. The Ff section at 35. Tested in diagnostics. The fans turned on. The freezer is cooling. The condenser was plugged. Cleaned condenser. If problem persists preorder evaporator fan motor. WPW10128551
Near Caledonia, NY 14423
Steve
Job Details: 09/07/2019
WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KBFS20EVMS8 Found condenser vibrating on the floor. Lowered the feet to raise condenser. Added foam under the condenser. The refrigerator tests good.
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KBFS22EWMS5 The water still has low water pressure. The fill tube froze again. The line came off the back of refrigerator again. Fastened line with hose clamp and caulked it to stay in place. Removed ice from fill tube. Ice maker tested good. Customer states the plumber is going to replace water line and tap to unit 9/6/19; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Pittsford, NY 14534
Dave L
Job Details: 09/07/2019
FREEZER WHIRLPOOL WRT318FZDW05 Unit requires loc ring to service. Rescheduling for Thursday based on customers availability; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRS526SIAH00 Found fill tube was plugged with ice causing no ice production. Removed ice. Added tie strap to fill tube heater. The ice maker tested good
Near Ontario, NY 14519
Shaiman
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW7300DW1 Customer is concerned about the time fluctuating during wash cycles. No error codes stored. Suspecting a faulty control board. ; rqstng P&A on 1 W10812422 (CONTROL BOARD)
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL ED2FHG Replaced ice maker for open motor. Cleaned coils that were plugged. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Rochester, NY 14609
Shaiman
Job Details: 09/07/2019
WASHER WHIRLPOOL MHW6630HW0 "Customer concerned about a leak located at the front bottom left side of the unit; which is only present during the spin cycle. Removed bellow and discovered water residue on the inside front panel, directly under the bellow. Replacing bellow. ; ordrng 1 W11314648 (BELLOW)"
Near Rochester, NY 14624
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF535SMBB00 Found evaporator full of frost. Removed frost. Heater tested good. Replaced control board for not defrosting properly. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Fairport, NY 14450
Evan
Job Details: 09/07/2019
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was not draining. Checked for error codes. Unit displaying f9e1 error code for long drain. Removed pump to inspect. Pump tested good. Discovered that drain was kinked behind machine causing issue. Re routed drain line to prevent issue from happening again. Ran multiple test cycles. Unit tested good
Near Rochester, NY 14617
Dave L
Job Details: 09/07/2019
MW-HOOD COMBO MAYTAG MMV5219DE1 Fan still does not significantly change speeds after replacing control. Ordering motor; ordrng 1 W10726505 (motor-fan)
Near Penfield, NY 14526
Shaiman
Job Details: 09/07/2019
DRYER WHIRLPOOL WED4850HW0 Customer concerned about unit not starting. Start knob seemed to be stuck. Removed and reattached knob. Unit started with no issues.
Near Rochester, NY 14612
Dave L
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 The evaporator fan is vibrating very loudly. Unable to quiet noise with adjustment or perma-gum ordering evaporator fan; ordrng 1 W11334745 (FAN)
Near Spencerport, NY 14559
Shaiman
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Loud grinding noise coming from the damper when it is opening. Replaced damper. Repair successful.
Near Rochester, NY 14611
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWX655DW Customer concerned about clothes coming out still wet. Machine does not drain out completely in manual diagnostics and does not spin as it should. Splines in wash plate are stripped out. Replacing pump and wash plate. ; ordrng 1 W10876600 (DRAIN PUMP) and 1 W10902814 (WASHPLATE)
Near Rochester, NY 14612
Dave L
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 The ice maker was not filling because the unit had been pushed over the waterline coming from the floor. Pulled the refrigerator out a bit to remove the link from the beaded line. Jumped out thermostat to initiate a harvest. Unit cycled and filled; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Canandaigua, NY 14424
Dave F
Job Details: 09/07/2019
DISHWASHER KITCHENAID KDFE104DSS0 F6E4 float switch error F3E3 thermistor owi failed calibration . F8E1 slow drain error code F8E2 drain motor electrical failure . . Checked float switch tested good . Could be from unit not draining . . Thermistor owi could also fail due to dirty water in unit . Cleaned owi thermistor . Checked drain hose made sure the check valve was working . Slow drain error code customer said that they did try to clean the line and blew it out the with shop vac . No debris in drain line . Nothing stuck in drain pump . Moved drain hose at disposal so there is less of a chance of back up water going in drain hose .Drain pump maybe be failing or have debris in it . . . Unit is working as expected right now . Customer wants to wait . If problem persists order WPW10705575 sensor and Wpw10348269 drain pump. . Charged service fee ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Pittsford, NY 14534
Evan
Job Details: 09/07/2019
DISHWASHER JENN AIR JDTSS246GP0 Customer stating unit is making noise while running. Checked for codes. No codes present. Customer has identical unit right next to unit being serviced and is stating that unit is running louder compared to other machine. Ran both machines while in home to compare. Noise customer is referring to during drain portion of cycle when pump is running. Pump sounds as it should. Could not find any other issue with machine. Unit tested good
Near Avon, NY 14414
Steve
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW8040DW4 Replaced water valve for no water during fill. The washer tested good.
Near Rochester, NY 14624
Steve
Job Details: 09/07/2019
MICROWAVE KITCHENAID KOCE500ESS06 Sr#7725801426 found the turn table shaft is melted to cabinet and will come off. The turntable and turntable ring are also broke. The customer stated that she put food in the microwave and forgot about it. When she came back in about an hour it had melted. Called tech line to document. Attempted to remove the shaft from cabinet but it is stuck. The microwave is unrepairable. There is no model serial tag on unit
Near Webster, NY 14580
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Found a zip lock bag in front of seal causing warm air to enter freezer and frost forming on ceiling of freezer. Showed customer. Moved bag and removed frost.
Near Rochester, NY 14606
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Ice maker was off again. Showed customer that if bail arm is up the ice maker will not make ice.
Near Rochester, NY 14606
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced mullion receiver due to broken receiver and mullion not closing properly. The gaskets are good. The refrigerator tests good
Near Brockport, NY 14420
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWC465HW2 Console cover is damaged along with the water inlet valves. Replacing rear console cover and valve assembly. ; ordrng 1 W11210459 (VALVE ASSEMBLY ) and 1 WPW10461159 (CONSOLE COVER)
Near Rochester, NY 14608
Steve
Job Details: 09/07/2019
REFRIGERATOR MAYTAG MRT311FFFZ00 "Found the cabinet on the hinge side , where it meets the liner open at bottom in front of gasket almost 3/8 of an inch and tapers down at middle of refrigerator. Called tech line. Sr# 7725805109 the product is unrepairable. Customer service will call customer in 3 to 5 business days"
Near Rochester, NY 14624
Steve
Job Details: 09/07/2019
DISHWASHER GE GSD4000D35BB "Customer complained of water leaking under dishwasher. Tested in fill,wash and drain and could not find a leak. The dishwasher did not leak while at the home."
Near Livonia, NY 14487
Steve
Job Details: 09/07/2019
DRYER WHIRLPOOL WGD5000DW3 Replaced start switch for clicking while running. The dryer tested good.
Near Rochester, NY 14611
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWB835DC0 Replaced latch. Repair successful.
Near Hemlock, NY 14466
Dave F
Job Details: 09/07/2019
WASHER WHIRLPOOL WTW8040DW0 F6E3 control cannot hear UI error code . Ordering new UI W10858298 .part is covered under atec warranty.; ordrng 1 W10858298 (console assy.)
Near Rochester, NY 14616
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWB765FW0 Cycle selector knob does not function. The latch on the lid also has some sort of defect preventing the lid from closing as it should. User interface & lid should be replaced. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14626
Shaiman
Job Details: 09/07/2019
DRYER WHIRLPOOL GEW9200LQ0 "Unit would not turn on. Thermal fuse failed continuity test. Replaced thermal fuse, machine now working as it should. Unit failed vent test. Suggested customer to clean the vent for peak dry performance. ; used 1 WP3390719 (FUSE-THERMAL) from stock"
Near Rochester, NY 14624
Shaiman
Job Details: 09/07/2019
DRYER MAYTAG MEDB755DW2 Customer concerned about the unit making excessive noise when running. Installed maintenance kit. Repair successful. ; used 1 4392065 (REPAIR KIT) from stock
Near Brockport, NY 14420
Shaiman
Job Details: 09/07/2019
WASHER MAYTAG MVWB765FW2 Replaced user interface and control board. Repair successful.
Near Conesus, NY 14435
Dave F
Job Details: 09/07/2019
WASHER KENMORE 110.2684469 Lid switch was broken . Replaced switch . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WP3949238 SWITCH-LID
Near Canandaigua, NY 14424
Dave F
Job Details: 09/07/2019
DISHWASHER WHIRLPOOL WDTA50SAHW0 Top rack adjusters .broken . Replaced adjusters with W10712395 . Tested unit in diagnostics no errors . Unit tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Pittsford, NY 14534
Evan
Job Details: 09/07/2019
DISHWASHER KITCHENAID KDTE104DSS0 "Customer stating that unit is leaking water. Upon inspection checked for error codes. Noncodes were present. Ran test cycle. Could see that unit was leaking from diverter on wash motor. Floor in front of machine had also been warped. Including pics of floor. Ordering wash motor; ordrng 1 WPW10605057 (WASH MOTOR ), dspstn on spec-tagged invntry: 1 W10300924V GASKET"
Near Victor, NY 14564
Dave F
Job Details: 09/07/2019
REFRIGERATOR KITCHENAID KSSO48QTB02 Called techline SR 7725803378 . Techline suggested sealing wire harness with silicone where the auger motor is . Sealed those . Sealed motor area and motor cover . Sealed where the ice bin sits . Found a big gap between the icebin and the door . Sealed that area with silicone . Replaced ice door with updated one . . Water dispenser was not working when I got here . The water line was frozen due to the ice build up at the bottom of the ice bin and in the dispenser area. . Water is now dispensing . If problem continues techline said it may need a new door because heat is getting in . Auger motor is working and moving the auger inside the ice bin .Customer will monitor.
Near Fairport, NY 14450
Dave F
Job Details: 09/07/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced heater in dishwasher. No Leaks . Tested Heater in diagnostics. Tested good . Unit is working as expected .
Near Pittsford, NY 14534
Dave F
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced the separator . Due to water dripping . Ice chute door is shutting properly. . Tested good .
Near Fairport, NY 14450
Evan
Job Details: 09/07/2019
REFRIGERATOR GE TBX16DASJRWH Customer stated that unit was dripping water from freezer into cabinet of fridge. Upon inspection discovered that pieces of ice had formed into floor of freezer. Suspecting that freezer door was left open for too long causing moisture to build up. Tested heater for continuity. Heater tested closed. Inspected door seal. Door seal passed visual inspection. Removed ice. Customer to monitor if issue is to persist.
Near Walworth, NY 14568
Evan
Job Details: 09/07/2019
RANGE AMANA ACF3355AW Replacing burner heads on right side of stove due to burners failing to light. Replaced burners and tested both burners. Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 09/07/2019
DRYER MAYTAG MED6000XW0 Customer stated that unit was squealing while in use. Upon inspection discovered that idler pulley was sticking causing issue. Replaced idle pulley and inspected other rollers. Other rollers tested good. Reassembled unit and ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER
Near Geneseo, NY 14454
Steve
Job Details: 09/07/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found refrigerator sitting out of level causing water in ice maker to overflow on left side. Customer had a piece of plywood. Put under left casters to Level refrigerator Tested ice maker and it did not leak.
Near Rochester, NY 14620
Evan
Job Details: 09/07/2019
RANGE WHIRLPOOL WEG515S0FS0 Customer stating that they are concerned unit is smoking when running bake cycle. Inspected oven cavity and discovered that burner cover had sticky substance on it causing issue. Removed burner cover and ran test bake cycle. Could not replicate issue once removing cover. Also repaired bottom drawer glide due to due not sitting in channel properly causing unit not to open correctly. Unit tested good
Near Rochester, NY 14607
Evan
Job Details: 09/07/2019
DISHWASHER WHIRLPOOL WDF760SADM3 Replaced control due to unit pouring water over door after new sump was installed. Replaced control and was still experiencing same issue. Discovered that diverter was failing causing issue. Replaced sump and ran test cycle. Could not replicate issue once doing this. Customer would like to leave new control in machine. Collecting part cost for control
Near Farmington, NY 14425
Dave F
Job Details: 09/07/2019
DRYER WHIRLPOOL WED4815EW1 Replaced motor and blower for loud noises . Tested unit . Tested good .
Near Mount Morris, NY 14510
Dave F
Job Details: 09/07/2019
WASHER MAYTAG MVWB855DC2 Replaced control and user interface due to no operation. Put dielectric grease on connections on board and on the user interface where the harness plugs in . Calibrated unit . Test unit in auto diagnostics. Tested good .
Near Canandaigua, NY 14424
Dave F
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL KDFE104HPS0 "Dishwasher was just recently installed and so was a new garbage disposal. Dishwasher was not draining. Found that the drain plug for the garbage disposal was not knocked out . Removed plug and drained dishwasher. Tested unit , tested good .; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Near Victor, NY 14564
Dave F
Job Details: 09/06/2019
WASHER WHIRLPOOL WTW4850HW1 Washer has no error codes . Calibrated washer . Tested unit in auto diagnostics. Tested good . Ran test cycle with clothes showed customer unit is working. Gave tips on machine . Unit is working as expected.
Near Pittsford, NY 14534
Dave F
Job Details: 09/06/2019
DISHWASHER GE GDT655SGJ0WW Dishwasher not turning . Found error for user interface and machine control . Needs new user interface WD21X23462 and machine control WD21X24799 . Quoted customer for job . Customer decided they wanted to think about it . Will contact GE and see if they will send parts .
Near Rochester, NY 14610
Dave F
Job Details: 09/06/2019
WASHER MAYTAG MVWB766FW1 Replaced lid for being broken on the left hinge area . Replaced lid lock for not locking . Calibrated unit . Ran in auto diagnostics. Unit tested good .
Near East Rochester, NY 14445
Dave F
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced control /UI due to not defrosting . Tested unit in diagnostics. No errors and thermistors passed . Tested heater . Heater is working . Unit tested good .
Near Farmington, NY 14425
Dave F
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Refrigerator was not operating when arrived . Replaced user interface due to no operation. Unit started up and started cooling . Unit tested good . If problem persists order W11089236 control .
Near Scottsville, NY 14546
Steve
Job Details: 09/06/2019
RANGE GE JGB3001ERSS Found spark module not sparking left two burners. Replaced spark module. Put new ends on the spark wires to fit new spark module. The burners tested good
Near Rochester, NY 14624
Steve
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found the ice bin was not positioned correctly and ice was not coming out. Repositioned bin and the ice is working as expected.
Near Rochester, NY 14613
Steve
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRT104TFDW00 Unit was off and defrosted when I arrived. Turned on. Tested heater. Found some black discoloration at the heater connection. Heater tested good. Added dielectric grease to connection. The unit is cooling.
Near Canandaigua, NY 14424
Dave F
Job Details: 09/06/2019
WASHER WHIRLPOOL WTW4816FW2 "Replaced gearcase for leaking . Replaced actuator, cam , and drive belt as oil had gotten all over them and as making them malfunction. Calibrated washer . Tested in auto diagnostics.unit tested good ."
Near Rochester, NY 14625
Evan
Job Details: 09/06/2019
WASHER MAYTAG MVWB765FC3 Customer stating that unit is producing clicking noise during cycle. Checked for error codes. No codes were present. Ran test cycle. Could hear hose customer was referring too duding agitation. Inspected underneath machine and discovered rotor bolt was loose. Used loctite and secured bolt back into place. Ran test cycle again. Unit tested good