We serviced a
WHIRLPOOL DRYER
Model WGD9400SW2
Near Hilton, NY 14468
David
Job Details: 04/23/2021
"Unit was making a noise. Found worn belt idler. Replaced idler and cleaned cabinet. Unit tested good ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK , used 1 279640 (Idler) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Spencerport, NY 14559
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Q3 noReinstalled adjuater. Tested unit and unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14609
Evan
Job Details: 04/23/2021
"Customer stated that unit would not drain. Checked for error codes. Unit displaying code F5e2 for lid lock failure. Unit is unable to engage into spin due to this issue this is cause for no draining as well. Ordering lid lock ; ordrng 1 W10861642 (LID LOCK ), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Rochester, NY 14607
Evan
Job Details: 04/23/2021
"Customer stating that unit is failing to engage into spin. Stating unit will make noise but never spin out. Discovered f7e5 fault code for basket speed error. Discovered 2 issues. Pulley on drive motor was broken causing belt not to spin. Also discovered that drive hub teeth had worn away. Replaced both parts and tested unit. Ran drain and spin to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W11026785 (MOTOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Pittsford, NY 14534
Evan
Job Details: 04/23/2021
"Replacing adjusters spray arms and door gasket due to unit leaking. Replaced all parts listed. Discovered upper rack is missing pivot clip. Ordering pivot clip ; ordrng 1 WPW10082853 (PIVOT CLIP ), dspstn on spec-tagged invntry: 1 WPW10448645 SPRAY ARM and 1 WPW10546503 ADJUSTER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Pittsford, NY 14534
Evan
Job Details: 04/23/2021
Replacing control and harness do to control experiencing thermal of it causing unit not to operate. Replaced control in Harness. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Rochester, NY 14615
Tanner
Job Details: 04/23/2021
Q1 nonQ2 no Q3 noComplaint of no operation. F9E error. Can't start wash. Will advance right to complete.Following stored errors:F2E1 stuck keyF0E9 off balance pauseF0E5 over load errorAuto diagnostic completes without issue. Started load of laundry without issue occurring.SR
We serviced a
WHIRLPOOL RANGE
Model MER8700DS1
Near Fairport, NY 14450
Evan
Job Details: 04/23/2021
Replacing bake element due to bake element that was original testing open. Replaced element. Ran preheat to confirm function. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Rochester, NY 14608
Tanner
Job Details: 04/23/2021
Customer not home; schdld next appmnt for 4/22 THU PM
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Webster, NY 14580
Evan
Job Details: 04/23/2021
Replacing water valve due to cold valve failing to actuate during wash cycle. Replaced cold water valve. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Rochester, NY 14612
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noF9E1 error.Ran drain and spin and drain pumps runs but is not productive. Opened Sump and found excess dog hair in filter. Cleaned out sump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Spencerport, NY 14559
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heater issueF4E3 motor electrical failureWash motor runs but intermittently. Will run for a few moments then stop. Run for a few more moments then stop. No OWI sensor or DC fan motor causing voltage drop. Unit fills properly. Ordering new motor and sump assembly based on stored error and motor performance.; ordrng 1 W11025157 (Motor Sump Assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14606
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noCovered under RAC additional 1 year warranty.Complaint of no operation. Unit unplugged on arrival. Plugged unit in and unit in sudden loss pf power mode. Cancelled drain by holding power button down. Following stored error in diagnostic:F8E1 long fillRan autodiagnostic and completed without issue. Started load of laundry and advanced into wash without issue. Customer self power cycled by unplugging unit. Advised if issue returns to plug somethimg into outlet to confirm outlet is good.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Macedon, NY 14502
Tanner
Job Details: 04/21/2021
"Q1 no Q2 no Q3 noComplaint of noise during drain.Very difficult to get this unit into diagnostic. Unit would cancel diagnostic test on its own or start tests while scrolling through diagnostic menu. F2E1 errors are stored. Customer states intermittent issues trying to start load of laundry. Encoder still tests good. Was able to fill unit and run drain. Drain performance and sound is good. If debris was in drain, has since been ejected. Ordering new UI to address useability issues.; rqstng P&A on 1 W11135393 (UI)"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Rochester, NY 14624
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noComplaint of no heat. Observed burner through viewing hole and igniter never glows. Measured resistance of igniter and measured open. Removed igniter and found break in igniter. Jumped door switch and ran unit. Confirmed 121VAC to igniter circuit. Needs new igniter.; ordrng 1 279311 (Igniter)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Macedon, NY 14502
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noComplaint of no heat. Measured voltage across L1 and L2 and recorded 0VAC. L1 and L2 against ground are 120VAC each line. Reccomended customer seek electrician.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near West Henrietta, NY 14586
Steve
Job Details: 04/21/2021
Dropped off touch up paint at front door.
We serviced a
AMANA REFRIGERATOR
Model TQ18QBL
Near Pittsford, NY 14534
Steve
Job Details: 04/21/2021
The refrigerator has plugged drain causing water in fresh food section. Attempted to access the drain from freezer evaporator and could not access due to mullion needs to be removed and floor of freezer needs to be removed and the floor is frozen in place. Snaked the drain under the u it and it is clear. The drain will be unrepairable.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Penfield, NY 14526
Steve
Job Details: 04/21/2021
Replaced drain pump for leaking. The dishwasher tests good
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Farmington, NY 14425
Steve
Job Details: 04/21/2021
Found F3 water level error and F8 no fill and F9 long drain. Removed air trap and cleaned for F3 and F8 error. Cleared drain clean out for long drain error. The washer tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Victor, NY 14564
Steve
Job Details: 04/21/2021
"Found water temp at beginning of cycle and not running hot water at sink was 73 degrees. ; ordrng 1 W10712395 (Adjusters), dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victor, NY 14564
Steve
Job Details: 04/21/2021
"Found the actuator shorted control. The washer needs both co tool and actuator. Quoted for repair. Customer is going to call manufacturer regarding repair. ; rqstng P&A on 1 W10913953 (Actuator), ordrng 1 Sh15 (Shipping), rqstng P&A on 1 W11162438 (Control), dspstn on spec-tagged invntry: 1 W11162438 CONTROL"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hilton, NY 14468
David
Job Details: 04/21/2021
Replaced lid due to cracked hinge. Unit tested ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Rochester, NY 14626
David
Job Details: 04/21/2021
"Customer is having a cosmetic issue with the burner caps, burner heads, and grates. Whirlpool has sent out replacement parts but they were for a different unit and can not be used. Too pictures of the parts and attached them to the job. The office will contact whirlpool to have the correct parts sent out to the customer ; ordrng 1 W11367086 (Spreader)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Rochester, NY 14612
David
Job Details: 04/21/2021
Replaced dispenser and bellows due to unit leaking. Tested in diagnostics. Unit tested ok.
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near Irondequoit, NY 14617
Evan
Job Details: 04/21/2021
Customer stating that unit was not operable due to unit displaying F1E0 code. Code is an internal board error causing unit flash code anytime bake or broil is used. Replaced board for this issue. Tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Honeoye Falls, NY 14472
Steve
Job Details: 04/21/2021
Replaced harness and control for randomly tripping breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVB00
Near Rochester, NY 14609
David
Job Details: 04/21/2021
Found unit leaking at the bottom left corner due to a plugged defrost drain. Cleared drain. And tested ice and water. Unit checks ok; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEW
Near Webster, NY 14580
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found frost in freezer fan. Door looks like it was left ajar. Removed frost and fan no longer making noise.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Rochester, NY 14621
Evan
Job Details: 04/21/2021
Replacing bake element due to original element testing open causing unit not to heat. Replaced element. Ran preheat. Unit tested good
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Rochester, NY 14606
Evan
Job Details: 04/21/2021
Replacing hinge due to hinge breaking causing door not to open. Replaced hinge. Tested door. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWW
Near Henrietta, NY 14467
Evan
Job Details: 04/21/2021
Customer stating that unit is producing growling noise again during cycle. Customer played video of issue for tech. Could hear noise customer was referring to in video. Ran unit and observed during cycle. While running unit empty could never replicate noise. Had customer load unit and listened to unit during cycle. Could never hear noise customer was referring too. Ran unit multiple times but never could hear noise. Advised customer to take video of unit when issue occurs. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Ontario, NY 14519
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Water drips from. Dispenser. Tested pressure at piercing valve. Water reservoir frozen. Defrosted reservoir and water pressure is still low from dispenser. Need valve. ; ordrng 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Ontario, NY 14519
James
Job Details: 04/21/2021
F3e1 f8e3. Q1 n. Q2 n. Q3 n. Unit not completing cycle. Customer recently had pressure sensor and air trap replaced. Blew through pressure hose and tested. Unit is functioning properly. Customer is to monitor if problem persists replace acu W11201274
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AE0
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Replaced control and sensor due to heating error. Preheated oven to test. Unit tested ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14607
Evan
Job Details: 04/21/2021
Replacing timer due to knob breaking off timer causing unit to be inoperable. Replaced timer. Tested unit. Unit tests good
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HB5
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Right side of console is cracked causing difficulty in opening the door. Ordering console ; ordrng 1 W11206155 (Right console)
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Rochester, NY 14609
Evan
Job Details: 04/21/2021
Customer stating that panel would not respond to commands and unit had not drained previous cycle causing unit to leak. Could not get panel to respond. Removed door and reset control and key pad. After doing so unit began to respond. Was able to make cycle selections and run cycle. Ran full diagnostic cycle and confirmed panel was functioning. Customer to monitor issue and report back if issue persists.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Webster, NY 14580
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit is rusting called trade care team. Sr 7730530284. They said rust is covered under warranty. Need basket. ; ordrng 1 W11172199 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Penfield, NY 14526
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit repeatedly shows door open with doors closed. Inconsistent temperature and lights. Called techline. Sr 7729536460. They suspect doors not contacting switches far enough. Placed foam pads behind pantry drawers and adjusted freezer striker. Tested ff doors and they contact switches two inches before closing. Customer is to monitor if problem persists order lh pantry drawer.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Penfield, NY 14526
James
Job Details: 04/21/2021
"Q1 n. Q2 n. Q3 n. Rh adjuster broke off. Replaced adjuster and inspected rails. Left rails with customer; dspstn on spec-tagged invntry: 1 W11259785 TRACK 1 W11259786 TRACK , and 1 WPW10546503 ADJUSTER"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS1
Near Penfield, NY 14526
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit not powering on. L2 melted on terminal block. Power cord unaffected. Need wire harness and terminal block. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11501975 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairport, NY 14450
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Diverter runs but water does not circulate. Need pump. ; schdld next appmnt for 4/23 FRI !
We serviced a
KITCHENAID RANGE
Model KECC502BBL2
Near Penfield, NY 14526
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Replaced lr element and switch. Tested all elements and all LEDs. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Webster, NY 14580
Evan
Job Details: 04/21/2021
Customer stated unit would not progress through wash cycle and was not filling. Checked for error codes. Unit displaying code f8e1 for long fill. Discovered cold water valve solenoid is causing issue. Valve is already on order. ; schdld next appmnt for 4/22 THU 4 pm
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Fresh food air damper is noisy. Ordering damper.; ordrng 1 WPW10479155 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Replaced inverter due to unit not cooling. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Livonia, NY 14487
Steve
Job Details: 04/21/2021
Found refigerator did not go into defrost and evaporator was encased in frost. Found heater wire connection was separated. Connected heater wire and defrosted evaporator.
We serviced a
MAYTAG DRYER
Model MED8765FW0
Near Macedon, NY 14502
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 no Service covered under 100625. Complaint of door not closing. Inspected door and found hinges have failed. Ordering new hinges. Customer states extended warranty on unit. Parts marked tentative. Customer will contact warranty company to arrange warranty covered repair.; rqstng P&A on 1 W11371722 (Hinge right) and 1 W11376139 (Hinge left)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Webster, NY 14580
Tanner
Job Details: 04/21/2021
After 2nd inspection deemed harness did not need to be replaced. Repaired harness and replaced terminal block. Unable to test unit due to no available outlet.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Rochester, NY 14612
David
Job Details: 04/17/2021
The ice maker is making ice but the ice is clumping at the bottom of the bin. Warm air is entering the ice cold part meant through the door. Ordering freezer door. ; ordrng 1 LW11026428 (Door)
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near Hilton, NY 14468
David
Job Details: 04/17/2021
"Replaced pump, harness. And pressure switch due to pressure system fault. Ran rapid wash to verify repair. Checks ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Rochester, NY 14616
David
Job Details: 04/17/2021
Customer has experiencing cleaning issues. Found f7-1 heater error in diagnostics. Customer stated that silverware was recently removed from tub bottom near float. This was likely the cause of the heating error. Ran diagnostics to clear heater error. Unit testing good in diagnostics.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Rochester, NY 14616
David
Job Details: 04/17/2021
Unit was making and screeching noise during use. Found that the belt idler was sticking causing the noise. Replaced idler pulley and cleaned rollers. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14607
Evan
Job Details: 04/17/2021
Customer stated that knob was broken on timer. Discovered that stud that knobs sits on timer is broken off causing customer toNot be able to make cycle selection. Ordering timer. Customer has paid in full ; ordrng 1 S&H and 1 WPW10185982 (TIMER)
We serviced a
KENMORE DISHWASHER
Model 665.743833
Near Rochester, NY 14617
David
Job Details: 04/17/2021
Customer concerned with dishwasher pod not dissolving. Ran diagnostics to test dispenser function. Dispenser opened normally every time. Put a deferment pod in the dispenser to see how it would fall. Pod fell into the bottom of the tub normally and dissolved. Checked float switch for debris. No debris in float. Tested dispenser several more times to verify function. Recommending that the front portion of the lower dish rack be kept clear of tall items that may interfere with the dispenser door. This will prevent the pod from falling in the corners.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Rochester, NY 14621
Evan
Job Details: 04/17/2021
Customer stated that bake element has broken. Discovered that element is testing open causing unit not to run bake cycle. Ordering bake element ; ordrng 1 W11182108 (BAKE ELEMENT)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Irondequoit, NY 14617
Evan
Job Details: 04/17/2021
Customer stating that unit was not dispensing detergent correctly and was not washing. Checked for error codes upon arrival. Discovered code 4-3 for wash motor not running. Observed unit with clear plastic door on unit. Unit will fill but never pump water through spray arms. Confirmed that detergent door is functioning. Ordering wash motor ; ordrng 1 W11085683 (WASH MOTOR )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Irondequoit, NY 14609
Evan
Job Details: 04/17/2021
Customer stated that unit was just installed and was not draining. Ran cancel /drain cycle cannot hear pump running. Inspected drain pump discovered that connector for pump was unplugged. Reseated connector. Ran unit to confirm function. Ran diagnostic cycle. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victor, NY 14564
Dave
Job Details: 04/17/2021
Lid is broken at the hinge .unit wont run . Ordering lid W11259006.; rqstng P&A on 1 W11259006 (lid)
We serviced a
WHIRLPOOL OVEN
Model WEG730H0DS0
Near Victor, NY 14564
Dave
Job Details: 04/17/2021
Unit not lighting made adjustments to the ignitor .unit starts everytime without the cover on . Once the cover was installed unit would not light . Found flame baffle was warped . Adjusted the baffle and tightened all screws and the screws to the cover that go to the liner . Unit is now starting everytime . If problem persists order WPW10324262 ignitor
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Fairport, NY 14450
Dave
Job Details: 04/17/2021
Replaced bellow and tested unit in diagnostics. Unit tested good .
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near West Henrietta, NY 14586
Dave
Job Details: 04/17/2021
Didnt find a leak . Spoke with customer about cycles . Fixed drain house .customer will try unit . Calibrated unit and ran auto diagnostics.
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFS4
Near Rochester, NY 14617
David
Job Details: 04/17/2021
"The light triac on the control is fused and is powering the light on all the time. Ordering control. ; ordrng 1 W10849846 (Control), dspstn on spec-tagged invntry: 1 8206232A BULB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Geneseo, NY 14454
Dave
Job Details: 04/17/2021
replaced wash pump and tested unit in diagnostics. Unit tested good .
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Rochester, NY 14617
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit not filling icemaker. Found fill tube frozen. Tested water at lower hinge. Defrosted water line in door. Tested icemaker and it filled properly. Customer is to monitor if problem persists replace door and ice bin.
We serviced a
WHIRLPOOL WASHER
Model WTW4930XW3
Near Rochester, NY 14617
David
Job Details: 04/17/2021
Replaced suspension due to basket becoming out of balance. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Scottsville, NY 14546
Steve
Job Details: 04/17/2021
Sr# 7730529435 customer states that randomly the washer stops mid cycle and buzzes. The customer shakes machine or resets power to get it working again. Tested in diagnostics and found no error codes. The washer passed diagnostic tests. Called tech line and they want washer on dedicated circuit. Ordering line filter and control. ; ordrng 1 W11033573 (Line filter) and 1 W11481108 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Rochester, NY 14626
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit intermittent to make ice. Icemaker motor seized. Need icemaker. Call customer to schedule; rqstng P&A on 1 W10882923 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
Q1 no Q2 no Q3 noComplaint of no/poor spin. Only on bulky loads.Following stored errors.F7E7 motor unable to reach target RPMF0E2 oversuds errorRan auto diagnostic without error. Ran tachometer test and speed sensor testing good. Lid lock testing good. Ran spin with basket under load of water and no belt slip. Customer states running clean cycle regularly but not using cleaning products intended. Advisd to run clean washer with afresh products. Overdosing of soap during use or residual soap in machine may be causing oversuds which will limit spinspeed. Primary user of this machine not available to find out other use and care habits. Did observe that on bulky items wash option the default spin is set to medium. Service call incomplete due to customer dissatisfaction with technician. ATEC will reach customer for a follow up appointment with a Sr. Technician.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
Q1 no Q2 no Q3 noReplaced lid. Tested unit via auto diagnostic and unit tested good.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
Original dispatch for Maytag Dishwasher with dishwasher ms/serial. Updated information to reflect unit in warehouse that actually needs service.Complaimt of dryer not working. Found line 1 burnt up at block. Harness is burnt so high up that this unit cannot be repaired via splice. Ordering terminal block and new upper harness.; rqstng P&A on 1 279320 (Terminal block) and 1 W11164041 (Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Fairport, NY 14450
Steve
Job Details: 04/17/2021
Replaced pump and found the drain line restricted from pump to anti siphon break. Cleared line with plastic hose and the dishwasher is now pumping. If problem persists preorder WPW10545278 drain hose.
We serviced a
WHIRLPOOL DRYER
Model MEDP475EW0
Near Macedon, NY 14502
Steve
Job Details: 04/17/2021
Replaced motor for open start winding. The dryer tested good.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Rochester, NY 14624
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit non responsive with lid locked. 123v to control. Disconnected all connectors from control and bypassed filter unit still non responsive 0v to ui. Need control. Can't open lid without breaking latch. Suspect latch shorted board. ; ordrng 1 W11498803 (Control) and 1 W11394572 (Latch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
"Q1 no Q2 no Q3 noComplaint of upper rack falling off. Inspected and found adjusters have failed. Replaced left and right adjuster. Ran autodiagnostic. No stored errors. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Farmington, NY 14425
Steve
Job Details: 04/17/2021
Rc evap thermistor was at 91 in diagnostics. Causing no cool in ff. The evap was full of frost. Removed frost and replaced thermistor. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Rochester, NY 14624
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit will start a new cycle after cycle is complete. Replaced control panel and tested. No errors. Customer is to monitor if problem persists replace control board
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Pittsford, NY 14534
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Icemaker not cycling. Found heater terminal melted in icemaker. Icemaker ordered does not fit this model of refrigerator. Parts breakdown is incorrect. Door gasket torn. Dispenser gasket loose. Need parts. ; rqstng P&A on 1 W10882923 (Icemaker) and 1 W10830274 (Gasket) and 1 WPW10287601 (Gasket)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Rochester, NY 14623
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Replaced pts switch and tested. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MVWB300WQ0
Near Rochester, NY 14616
David
Job Details: 04/17/2021
Unit was not draining due to items getting stuck underneath the wash basket and into the pump housing. Removed tub to retrieve items. Found that the pump impeller has separated from the shaft preventing it from draining properly. Quoted for pump customer will let us know; rqstng P&A on 1 W10536347 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Canandaigua, NY 14424
Steve
Job Details: 04/17/2021
Replaced freezer led for no lights in freezer or fresh food section. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
MAYTAG WASHER
Model MVWB835GW0
Near Rochester, NY 14606
Tanner
Job Details: 04/17/2021
Wrong part. Ordering correct agitator for this unit.; rqstng P&A on 1 W11161960 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model LE7810XPN0
Near Rochester, NY 14612
David
Job Details: 04/17/2021
Unit is making a loud noise due to a worn roller. Ordering roller ; ordrng 2 349241T (Roller)s
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Rochester, NY 14618
James
Job Details: 04/17/2021
"Q1 n. Q2 n. Q3 n. 60 months Maytag warranty. Replaced lock and controls. Replaced stator, rotor, cam, and bolt. Calibrated and ran test 11. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10752189 SCREW and 1 W10810403 LID LOCK ASSY"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Rochester, NY 14610
Evan
Job Details: 04/17/2021
Customer stated that unit would not run through cycle. Checked for stored error codes. Unit was displaying code 9-1 for long drain and 8-1 for long fill. Discovered that old water was shut off going to unit. Turned water back on. Removed drain pump filter and found filter clogged with debris. Removed debris. Reinstalled filter. Reassembled unit. Inspected air trap. Air trap is clear. Ran diagnostic cycle to confirm function. Unit completed test cycle as it should. Ran unit on normal cycle to confirm function outside of test mode. Unit now progressing through cycle as it should. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Spencerport, NY 14559
Tanner
Job Details: 04/17/2021
Q1 no Q2 no Q3 noComplaint of banging noise when pulling water in. Later on in the cycle there is a gunshot sound the unit.Ran whole load of laundry. Confirmed noise is water hammering. Reccomended customer install water suppressor. Customer still dissatisfied with wash quality. Customer lives on farm. Garments are typically well soiled. Advised to wash heavily soiled items in smaller loads. No repairs needed. SR7730535180
We serviced a
WHIRLPOOL RANGE
Model RF263LXTS3
Near Rochester, NY 14623
Evan
Job Details: 04/15/2021
Replacing control due to unit displaying F2E0 code for internal board failure. Replaced control. Ran preheat to 350 unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Scottsville, NY 14546
Evan
Job Details: 04/15/2021
Customer stated the unit was making a screeching noise while in spin and agitation. Checked for error codes. Discovered F7E5 code for basket speed fault. Ran unit and immediately heard noise. Discovered that cam but had come off and pulley and cam were partially detached from gearcase. Removed belt cover. Reassembled cam and attached pulley. Tightened but with loctite. Tested unit. Unit now agitating and spinning as it should. Cannot replicate noise. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model MVWC200XW2
Near Rochester, NY 14624
Evan
Job Details: 04/15/2021
Replacing suspension due to basket bouncing while in use causing unit to throw off balance load code. Replaced suspension & tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS5
Near Rochester, NY 14624
Evan
Job Details: 04/15/2021
Customer stated that unit was leaking water from freezer. Discovered ice build up at evaporator due to plugged drain hole. Cleared ice and installed updated drain hose kit. Reassembled unit. Unit tested good Use code S38253 to cover parts ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Rochester, NY 14619
Evan
Job Details: 04/15/2021
Replacing motor due to original motor causing unit not to spin. Replaced motor. Tested unit. Unit tested good
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Rochester, NY 14618
Evan
Job Details: 04/15/2021
Replacing idler pulley due to unit producing squealing sound while in use. Replaced idler pulley tested unit. Unit tested good; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of no spin. Will spin when requesting drain and spin. Followimg stored errors:F7E5 shifter faultF7E1 basket speed faultRan auto diagnostic cycle. Completed without issue. Ran manual spin and nomissue. Ran drain and spin and noise present during spin especially when starting to spin. Examined undercarriage and found gearcase oil on motor cover. Oil also spread onto lower drive components. Gearcase friction causing basket not to reach target spin. Oil causing slipping sounds. Orderimg new gearcase and drive line components. Tub ring is chipping away leaving sharp points tub. Ordering new tub ring.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Splutch kit) and 1 WPW10006384 (Drive belt) and 1 W10528947 (Drive hub) and 6 WP8533953 (Hub screws)s and 1 WPW10556325 (Tub ring)
We serviced a
KITCHENAID MICROWAVE
Model KBHS109SSS01
Near Webster, NY 14580
James
Job Details: 04/15/2021
Dropped off part
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Webster, NY 14580
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. Replaced cooling fan and tested. Preheated oven and fan turned on properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of no drain. Unit full of water on arrival. Customer states when draining unit hours after cycle complete it will drain. Followimg stored errors:F6E4 float switch openF8E2 fill valve electrical problemF5E1 door latch openRan auto diagnostic cycle and completed without issue. Drain pump is failing after multiple uses. Once drain pump cools down customer is able to run cancel drain cycle. Ordering new drain pump.; rqstng P&A on 1 W10876537 (Drain pump)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of loud drain. Ran complete diagnostic. Drain operating properly. Noise is stamdard. Reviewed use and care with customer.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of odor coming from machine. Reviewed use and care for unit. Inspected drain hose installation and found drain hose pushed over 20 inches down into stand pipe. This is causing waste water to siphon back into machine at end of drain. Trimmed drain line approx. 25 inchescand inserted 4 inches into stand pipe per manufacturer guidelines. Ran auto diagnostic cycle and unit testimg good.
We serviced a
MAYTAG DISHWASHER
Model MDB8949SAM1
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint piece fell out of machine.Inspected part and was a trim part from dispenser. Part is aesthetic only. Snapped trim piece back on to dispenser.F10E1 dispenser electrical problemF6E1 low/no waterRan auto diagnostic and cycle complwted without issue. Advised customer to leave trim piece out. Part is likely to fall off again and if lands on element could be a burn hazard.