Service History 25 - Appliance Tec

We serviced a

JENN AIR RANGE

Model JGRP436WP01

Near Penfield, NY 14526

Ray Benedetto

Job Details: 12/08/2022

"Unit has low cooling speed error. In test mode, component would not turn on. Tested convection fan, not spinning. Suspect component failure or control board. Ordering both parts for repair.; ordrng 1 W10888661 (Control Board) and 1 WPW10245511 (Cooling Fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Syracuse, NY 13212

Chuck

Job Details: 12/08/2022

Upon arrival unit were unplugged with doors open. Replaced control box. Verified that all harness connections were good. Unit tested good.

We serviced a

MAYTAG REFRIGERATOR

Model MBR2258XES4

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/08/2022

"Unit has no cooling in all rooms. Excessive ice buildup behind evaporator cover. Energized heater through test mode, but did not turn on. Evap Motor not spinning during regular operation. Will need jazz board, fan and wire harness to repair.; rqstng P&A on 1 W11024089 (Evap Motor) and 1 WPW10234024 (Wire Harness), dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 WPW10503278 ADC - JAZZ"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Geneva, NY 14456

Doug Balcom

Job Details: 12/08/2022

Replaced heater per service pointer. Ran diagnostic test no codes. Unit is operating as designed. Removed debris from the drain pump. Customer will advise if unit has problems draining in the future. ; used 1 W11537778 (Heater) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/08/2022

"Replaced agitator, gearcase, motor, capacitor, cam and actuator. Tested with self-diagnostic, operating normal. Calibrated unit.; used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near Rochester, NY 14623

James

Job Details: 12/08/2022

Unit sounds like boiling water in freezer. Evaporator cap tube had a sharp bend. Straightened cap tube and applied puddy around suction line at liner. Placed drier at 45 deg angle and secured. Unit cooled from 39 to 25 in about ten minutes and all sounds are normal. Customer is to monitor.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Clifton Springs, NY 14432

Doug Balcom

Job Details: 12/08/2022

"Replaced gearcase, splutch, belt, and agitator. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS

Near Palmyra, NY 14522

Doug Balcom

Job Details: 12/08/2022

Customer states unit still dripping water from top of refrigerator. Found top liner pushed down from spray foam in liner. Allowing icemaker to run water over the end into the refrigerator compartment. Called techline they deemed unit non repairable issued SR # 7734937638

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Irondequoit, NY 14609

Josh Henchen

Job Details: 12/08/2022

Customer stated dishwasher leaks from front of door. Checked and found no codes. Asked to see the pods they were using powdered finish product causing over suds. Told them to switch to a gel based product and stay away from plant based/powdered. Dishwasher checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Syracuse, NY 13212

Chuck

Job Details: 12/08/2022

Upon arrival unit were unplugged with doors open. Replaced control box. Verified that all harness connections were good. Unit tested good.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Newark, NY 14513

Doug Balcom

Job Details: 12/08/2022

"Replaced stator, control, and hot water valve. Ran diagnostic test no codes. Unit is operating as designed."

We serviced a

MAYTAG WASHER

Model n/a

Near Rochester, NY 14618

James

Job Details: 12/08/2022

Customer said they purchased new appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB

Near Baldwinsville, NY 13027

Chuck

Job Details: 12/08/2022

"Customer stated that unit would not turn on. After inspecting unit i discovered that the unit was not getting voltage. I turned the breaker off & on , that restored power to the unit, i also found that the control lock was on-i turned off lock. No codes, i ran a diagnostic test cycle in which the unit operated as intended. Unit tested good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Scottsville, NY 14546

Jeremy

Job Details: 12/08/2022

"Replaced control, UI, console and harness for F6E1 error and no function. Unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WRX735SDBM04

Near Newark, NY 14513

Doug Balcom

Job Details: 12/08/2022

Replaced water dispenser pad. Unit is operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Pittsford, NY 14534

Josh Henchen

Job Details: 12/08/2022

"Customer stated unit still not making ice. Checked and Found E0, Harvest and fill operate as expected. Replaced Main Control due to intermittent operation from icemaker. Customer will monitor and if problem persists replace UI. Refrigerator checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Rochester, NY 14625

Andres

Job Details: 12/08/2022

Customer keeps getting scheduled for his dishwasher but it does not need service. We serviced his refrigerator and it is repaired.

We serviced a

WHIRLPOOL WASHER

Model WTW4900AW0

Near West Henrietta, NY 14586

Josh Henchen

Job Details: 12/08/2022

"Customer stated washer is not agitating correctly. Checked and found F7E6,F7E5. Ran diagnostic cycle and found actuator not shifting. Replaced actuator and tested. Washer checks good.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/08/2022

Replaced spray arms for debris inside. Also found door gasket warped. Replaced door gasket. Unit tested good.; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM00

Near Rochester, NY 14618

James

Job Details: 12/08/2022

"8.5x6.5. 8.5x6. 7x5. 6x4. 6x1.8. unit no cool. Compressor runs until it overheats. Pulls .4 amps. Need compressor sealed system. R134a. ; rqstng P&A on 1 W10769822 (Compressor) and 1 WPW10143759 (Uv), ordrng 4 W11504416 (8.5x6)s and 2 W11504431 (7x5)s, rqstng P&A on 2 W11504433 (6x4)s, ordrng 2 W11504436 (6x1.8)s"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/08/2022

Replaced MCU for causing door lock malfunction and unit not operating. Unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Livonia, NY 14487

Josh Henchen

Job Details: 12/08/2022

"Customer stated dishes are not getting clean and pods are undissolved. Checked and found F4E3,FAE3,F7E1. Ran diagnostic cycle and spray arms are not spinning, dishwasher needs new Sump&Motor W11085683. Customer would like time to consider options. Will call if they want repair.; rqstng P&A on 1 W11085683 (Sump & Motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Rochester, NY 14609

James

Job Details: 12/08/2022

F7e6 unit not agitating or spinning properly. Gearcase is leaking and belt and actuator are covered in oil. Need parts. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10528947 (Hub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Penfield, NY 14526

Andres

Job Details: 12/08/2022

Customer states units UI was flickering and she would have to open and close door for it to work again. I saw the UI flicker once but then went back to normal. I had a new UI with me so I replaced it. Interface is working properly now.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Williamson, NY 14589

Andres

Job Details: 12/08/2022

I replaced the UI but was still getting same result. I tried to use service tool multiple times and called Dave to help me walk through it but Everytime I tried to update it would give me an error. Ordering the ACU.; ordrng 1 W11322901 (ACU)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ontario, NY 14519

Andres

Job Details: 12/08/2022

"I replaced the motor on unit, tested it on a heavy agitation in manual test mode. I did not hear any noises. Unit is working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Webster, NY 14580

Andres

Job Details: 12/08/2022

Customer stated unit was not draining. I diagnosed unit found that pump is working properly but it will not drain because drain hose is clogged. Unit needs new hose. ; ordrng 1 8269144A (Drain hose)

We serviced a

WHIRLPOOL RANGE

Model JGD3430BS00

Near Webster, NY 14580

Andres

Job Details: 12/08/2022

Customer stated he could not turn the knob on his range. I diagnosed unit found the valve to be seized. Unit needs new valve. ; ordrng 1 W10467730 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYSA

Near Webster, NY 14580

Andres

Job Details: 12/08/2022

"I replaced the drain hose because previous tech thought it was clogged. I put unit back together and tested it, unit was still not draining. When it was trying to drain I heard it humming. Pump is seized and needs to be replaced again. ; ordrng 1 WPW10348269 (Drain pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Fairport, NY 14450

Jeremy

Job Details: 12/08/2022

Replaced sump and motor for not pumping water. Unit tested good.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Canandaigua, NY 14424

Jeremy

Job Details: 12/08/2022

"Replaced gearcase. Unable to remove rotor bolt from old gearcase. Need to order rotor, stator and clutch to complete repair.; rqstng P&A on 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor), dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Avon, NY 14414

Jeremy

Job Details: 12/08/2022

Unit had no power indication on arrival. Checked for power at junction box on unit and found unit only receiving 60 volts. Showed customer readings on voltmwter. See attached photos. Advised customer to contact electrician to get household wiring repaired.

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Avon, NY 14414

Jeremy

Job Details: 12/08/2022

"Replaced bake ignitor, ignitor harness and DSI board for for oven not heating properly and complaint of gas smell during use. Unit preheated to 350 degrees, no smell of gas present. Burner is cycling on and off as expected to maintain temperature. Unit checks good.; dspstn on spec-tagged invntry: 1 W11198972 HARNS- WIRE and 1 WPW10324262 IGNITOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Baldwinsville, NY 13027

Chuck

Job Details: 12/08/2022

"Customer stated that the water hoses are too short and that the unit isnt sitting correctly. No codes. I installed new hoses, leveled unit, calibrated unit, i explained to the customer about cycle selection and how much HE detergent to use. I ran a diagnostic test cycle and the unit operated as intended. Unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Spencerport, NY 14559

Dave L

Job Details: 12/07/2022

S1703 heater job; used 1 W11537778 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Dansville, NY 14437

Josh Henchen

Job Details: 12/07/2022

"Customer stated washer shaking alot. Checked and found F0E7,F0E3. Washer had several towels, comforter, and sheets in tub, started to shake immediately. Removed ran diagnostic cycle all functions as expected. Talked to them about overloading washer and effects it has. Washer checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Hilton, NY 14468

Dave L

Job Details: 12/07/2022

Unit displaying tachometer error. Unit spins up to speed in diagnostics. Replaced actuator. Customer to monitor. Rent a center warranty.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Brockport, NY 14420

Dave L

Job Details: 12/07/2022

UI is non responsive. Replaced UI. No change. Ordering control. ; ordrng 1 W11305303 (Control)

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Rochester, NY 14624

Andres

Job Details: 12/07/2022

Customer stated that gasket will not stay in place and keeps falling off. I did notice where gasket was coming the inside lip. Customer says he puts it back on but keeps coming off. Unit needs new gasket. ; schdld next appmnt for 12/15 THU !

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, NY 14606

Andres

Job Details: 12/07/2022

"Customer stated unit was not finishing cycle. I diagnosed unit found error code lid lock fault. When I ran a diagnostic cycle unit would not lock but when doing it manually it would lock. Unit is having issues with lock. I had a lid lock in my van, I replaced it then tested unit. Unis is working properly now. ; used 1 W11307244 (Lid lock) from stock"

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HZ08

Near Pittsford, NY 14534

Josh Henchen

Job Details: 12/07/2022

"Customer stated microwave not heating/starting and beeps and shuts off. Checked and found no codes, tried to start and test, unit counts down 3 secs, beeps and go's to clock. Ordering control W11175577 and interlock W11551558; ordrng 1 W11175577 (CNTRL PANEL) and 1 W11551558 (INTERLOCK)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Baldwinsville, NY 13027

Chuck

Job Details: 12/07/2022

"Customer stated that drain pump will not shut off. Error code F9E1-long drain. I verified the issue by plugging unit back in, i was unable to turn drain pump off in diagnostics. I inspected pressure hose and port to clear any debris. I inspected drain pump & drain lines and i could find no obstructions but the control thinks there is water in tub, i had to break strike in order to open lid. Ordering strike W11457841, control W11543998 and lower harness W11568983; rqstng P&A on 1 W11543998 (Control) and 1 W11568983 (Lower harness) and 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Pittsford, NY 14534

Josh Henchen

Job Details: 12/07/2022

Replaced Closers due to left side mullion not always catch door latch and uneven doors. Left side is catching by a quarter inch. And doors are even. Customer will monitor. Refrigerator checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Irondequoit, NY 14609

Josh Henchen

Job Details: 12/07/2022

"Customer stated unit is leaking from front of dishwasher. Checked and found no codes. Ran diagnostic cycle, all operates as expected, no leaks. Ran normal cycle with dishes, all operates as expected, no leaks. Dishwasher checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Rochester, NY 14607

James

Job Details: 12/07/2022

Track gear broken in freezer. Need gear. Customer wants filter replaced. ; ordrng 1 12002497 (Gearset) and 1 Sh15 and 1 EDR2RXD1 (Filter)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Marcellus, NY 13108

Doug Balcom

Job Details: 12/07/2022

Customer states F3E2 error code. Ran diagnostic test found F3E2 and F9E1 error codes. Found bad drain pump bad washer top door. Bad gearcase and frame is excessively rusted. Customer declined repair and will buy a new unit.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Auburn, NY 13021

Doug Balcom

Job Details: 12/07/2022

Customer states no heat. Found bad heating element. Ordering element.; ordrng 1 WP3387747 (Element)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Auburn, NY 13021

Doug Balcom

Job Details: 12/07/2022

Replaced control. Ran diagnostic test no codes. Unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Scottsville, NY 14546

Ray Benedetto

Job Details: 12/07/2022

"Tapped into system, operating pressures 45/-18. Took more than ten minutes to equalize, 10 PSI. Affixed access tube and drier. Tested with 140 PSI of nitrogen, let system rest for 10 minutes, no drop in PSI. Vacuumed system down past 500 microns and charged. ; dspstn on spec-tagged invntry: 2 W11578570 COUPLER 1 W11580057 COMPRESSOR , 2 W11504445 COUPLER BR 5X4 , 2 W11504447 COUPLER BR 5X1.8 , and 1 W11506635 VALVE 1/4"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Clay, NY 13090

Chuck

Job Details: 12/07/2022

Customer stated that the unit completed one load and would not power on for second load. Replaced control. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Perry, NY 14530

Jeremy

Job Details: 12/07/2022

Found that center post is broken on basket causing basket to wobble excessively. Replaced basket and drive block. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Spencerport, NY 14559

Dave L

Job Details: 12/07/2022

Wash motor is reviving 119vac but will not run. Ordering wash motor. ; ordrng 1 W11416362 (Sump)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Spencerport, NY 14559

Dave L

Job Details: 12/07/2022

Items are not spinning dry properly. Found spin speed set at the slowest setting. Customer had a load in the machine when I arrived. Ran the load through a drain and spin cycle on max extract to verify operation. Cleared errors in diagnostics. Reinstalled loose bellow spring. Tested ok. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Rochester, NY 14624

Dave L

Job Details: 12/07/2022

Found stripped hub caused by a worn Gearcase spline. Quoted for gear case and wash plate. Customer declined to repair. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Canandaigua, NY 14424

Jeremy

Job Details: 12/07/2022

Customer stated unit is covered under warranty. Unit is beyond one year old and no authorization on entitlement page. They are going to call Whirlpool for authorization. No service performed

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Canandaigua, NY 14424

Jeremy

Job Details: 12/07/2022

"Unit will not unlock door and there is water in tub. Found restricted drain pump. Removed restriction, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Canandaigua, NY 14424

Jeremy

Job Details: 12/07/2022

Replaced lid for being broken around hinge and not closing correctly. Unit checks good.

We serviced a

MAYTAG RANGE

Model MER8800FZ0

Near Fairport, NY 14450

Jeremy

Job Details: 12/07/2022

"Unit is not heating properly. Found terminal on bake element burned up. Need to replace element and harness. Ordering harness and element. Element was replaced on 2/1/22, covered under ApplianceTec warranty.; ordrng 1 W11188459 (Harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Henrietta, NY 14467

Jeremy

Job Details: 12/07/2022

Replaced sump and motor for wash motor not running. Wash motor still not running. Checked and found control is not sending 120 Volts to motor. Flooring is warped from unit leaking before special project was completed. Also wash motor was shorted due to water dripping on it before special project was completed. Ordering control; schdld next appmnt for 12/9 FRI AM

We serviced a

KENMORE DRYER

Model 110.78102310

Near Rochester, NY 14618

Ray Benedetto

Job Details: 12/07/2022

"Unit making loud screeching sound. Found pulley seized up causing noise. Replaced repair kit. Tested for power, spin and heat. All operations normal.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

MAYTAG MICROWAVE

Model MMV1174FZ3

Near Rochester, NY 14623

Ray Benedetto

Job Details: 12/07/2022

"Unit has intermittent heat. When testing, found that hood fan was not turning on low speed and has only a faint hum on high speed. Control board sending ~38 VAC. Ordering fan and control board to fix.; ordrng 1 W11441128 (Hood Fan) and 1 W11110847 (Control Board)"

We serviced a

GE RANGE

Model JGBS66REK5SS

Near Rochester, NY 14621

Andres

Job Details: 12/07/2022

Customer stated unit was not igniting when set to a bake cycle. I diagnosed unit found that igniter is getting voltage and getting hot but not hot enough to let gas be realased and ignite. Unit needs new igniter. ; ordrng 1 WB13K21 (Igniter)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HB2

Near Irondequoit, NY 14622

Andres

Job Details: 12/07/2022

Customer stated unit was not heating. I diagnosed unit but could not find issue. I called whirlpool to ask what could be causing this issue. I was not able to fully diagnose unit because I couldn't test the board without having to close the door. I asked what parts could cause this they said either the board or the maganatron. I gave customer a rough estimate for what repairs would be and she chose to put the money into a new unit. Sr 7735219233

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Fairport, NY 14450

Andres

Job Details: 12/07/2022

I replaced the DSI board and tested unit but was still getting same result. I called whirlpool to ask what else could be causing this. They had me test a few things out and found that when ohming out the valve it tested open which causes the board not to send power to the igniter. Sr 7735217081; ordrng 1 W10861656 (Valve)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Rochester, NY 14607

Andres

Job Details: 12/07/2022

Customer stated unit is taking a few cycles to fully dry out clothes. I diagnosed unit found that it is getting hot the temp reached 220 but when cycling it would get down to 99 degrees. I checked for obstruction and made sure it was venting properly.; ordrng 1 Wp8318268 (Thermostat) and 1 Wp3977767 (Thermostat)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Greece, NY 14626

Dave L

Job Details: 12/07/2022

Found clogged drain hose preventing drain. Hose was never hung properlyTo prevent debris from collecting in the drain hose. Re routed hose. Recommending that the customer make sure the disposal drain properly before use. Left pump with the customer; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

We serviced a

KENMORE WASHER

Model 110.28062800

Near Rochester, NY 14626

Dave L

Job Details: 12/07/2022

Found stripped drive hub caused by aCorroded drive shaft. Quoted for bearing kit. The customer declined to have this repaired. ATEC warranty on S/C

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Rochester, NY 14612

Dave L

Job Details: 12/07/2022

"DefrostedEvaporator, secured bowed drain pan and set unit for fixed defrost. Customer to monitor"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Rochester, NY 14610

James

Job Details: 12/07/2022

"Gasket came out ant melted on element. Replaced gasket and tested. Unit functions properly. One year warranty on repair. ; used 1 W11177741 (Seal), and 1 Sh15 from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Rochester, NY 14609

James

Job Details: 12/07/2022

Water filter leaks and freezer led not turning on. Removed filter housing cover and filter was able to fully insert. Freezer led will turn on if switch is adjusted. Need cover and switch. Left parts ; ordrng 1 W11396033 (Switch) and 1 W11501035 (Filter cover)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Irondequoit, NY 14609

James

Job Details: 12/07/2022

"Unit doesn't run full cycle. ,4-3 error. Wash motor not turning on. 20v to pump at 8ohms, spec is 120v. Need control. ; ordrng 1 W11305303 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Webster, NY 14580

James

Job Details: 12/07/2022

Duplicate job. Notes in 117117

We serviced a

JENN AIR RANGE

Model JGRP436WP02

Near Ontario, NY 14519

James

Job Details: 12/07/2022

Replaced arm on icemaker. Replaced bake burner and igniter. Tested several times and unit functions properly. One year warranty on repair.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Syracuse, NY 13212

Chuck

Job Details: 12/07/2022

"Customer stated that he saw smoke coming from the back and the unit powered off. Outlet tested good. UI is not powering on. I had to break strike to open lid so customer could get laundry out of the unit. Unit needs control W11419171 , lower harness W11568984 and strike W11457841; rqstng P&A on 1 W11419171 (Control) and 1 W11457841 (Strike) and 1 W11568984 (Lower harness)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Jordan, NY 13080

Chuck

Job Details: 12/05/2022

Customer stated that unit is not spinning out at the end of the cycle. No codes. I ran diagnostic test cycle in which i discovered that the issue is with the hub. I could not get Washplate out without breaking it. Ordering Washplate W10902814 and hub W10528947; rqstng P&A on 1 W10528947 (Hub) and 1 W10902814 (Washplate)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Newark, NY 14513

Doug Balcom

Job Details: 12/05/2022

"Customer states grinding and humming noise when running. Ran diagnostic test found F8E1 error code. Long fill. Tested motor windings red to white 2.1 megohms. Blue to white open. Should be 8-10 ohms. Per techline. SR # 7735199423. Ordering control, stator, and water valve.; ordrng 1 W11354541 (Stator) and 1 W11550649 (Control) and 1 W11316255 (Water valve) and 1 W11316256 (Water valve)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hamlin, NY 14464

Dave L

Job Details: 12/05/2022

Unit will not completeCycles because the drain hose is installed too low causing it to error on a long fill. Recommending installing the drain hose on the utility sinkInstead. Left parts with the customer ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Salina, NY 13088

Chuck

Job Details: 12/05/2022

"Customer stated that he could smell a burning smell 15 minutes into cycle. No codes. I ran a diagnostic test cycle in which the unit operated as interned. I also inspected the belt, pulley & cam, control area , all connections and harness -all tested good. I calibrated unit. I could not duplicate the issue. I explained to the customer that if it happens again to video it and call whirlpool. Unit tested good"

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB00

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 12/05/2022

Freezer has weak cooling. Excessive frost build-up outside and behind evap cover. Thawed out all ice. Temp sensor out of tolerance. Replaced thermistor. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Syracuse, NY 13206

Chuck

Job Details: 12/05/2022

"Replaced control, i verified that pressure hose was free of debris. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WFP2715HW0

Near Hamlin, NY 14464

Dave L

Job Details: 12/05/2022

Found pedestalDrawer disconnected from front cover at the bottom. Properly connected drawer to cover.

We serviced a

KENMORE RANGE

Model 664.95223711

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/05/2022

"Unit threw oven sensor and low cooling fan codes. Unit was excessively hot near interface, and customer unplugged. Recommended replacing cooling fan and main control. Customer not moving forward with repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS20ETBL00

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/05/2022

Replaced ice maker and harness. Tested ice maker. Component cycled and filled. Operating normal. Replaced fridge bulb.; used 1 8009 (Bulb) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hilton, NY 14468

Dave L

Job Details: 12/05/2022

The customer is hearing a loud screeching noise when the unit begins to spin. Replaced belt. If issue persists order Gearcase. ; used 1 Wpw10006384 (Belt) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYSA

Near Webster, NY 14580

Ray Benedetto

Job Details: 12/05/2022

"Replaced drain pump. Unit still did not drain. Verified pump was receiving ~120 VAC. Suspect a clog in the drain hose, attempted to dislodge clog, but was unsuccessful. Ordering drain hose.; ordrng 1 WPW10545278 (Drain Hose), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

We serviced a

WHIRLPOOL DRYER

Model MGD6230HC0

Near Rochester, NY 14609

Jeremy

Job Details: 12/05/2022

"Customer stated felt seal had ripped. Found front seal warped and torn causing excessive noise. Also found rear seal torn and not glued to drum. Replaced front seal, reglued rear seal as temp fix. Unit is still loud. Found that drum is warped causing excessive noise and vibration. Ordering drum to be direct shipped to customer.; ordrng 1 W10545923 (Drum DIRECT SHIP TO CUSTOMER)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Rochester, NY 14621

Jeremy

Job Details: 12/05/2022

Fresh food door seal was not seated into grove and causing warm temps in fresh food section. Freezer door is dented and cabinet is dented on right side. Left side leveling leg does not thread in straight and is crooked due to hole being bent on caninet. Ordering freezer door under 30 day cosmetic warranty. Cabinet is not serviceable. Installed door seal correctly.; ordrng 1 LW10680728 (Freezer Door) and 1 W11428492 (Nameplate)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rochester, NY 14609

Jeremy

Job Details: 12/05/2022

"Customer stated clothes are wet at the end of cycle. Unit has F8 E1 error for long fill. Checked and found that cold water supply was turned off causing unit to error out and not complete a cycle. Turned on cold water, unit checks good."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Penfield, NY 14526

Jeremy

Job Details: 12/05/2022

Unit has F6E1 for over temp. Put unit in diagnostics and broiler element turned on without prompt. Unit needs new control board. Customer is not comfortable with unit and is going to purchase new.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Williamson, NY 14589

James

Job Details: 12/05/2022

"Unit not spinning. F7 error. Belt shredded and damaged pulley. Replaced belt and cam. Tested unit successfully. ; used 1 W10006384 (Belt), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rochester, NY 14612

Dave L

Job Details: 12/05/2022

Found defrost heater disconnected at evaporator harness. Reseated connector and defrosted the evaporator; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Ontario, NY 14519

James

Job Details: 12/05/2022

Unit not washing or draining. Sump motor making whining noise. Cleaned out pump and hose. Ran unit and noise went away. Customer is to monitor.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Webster, NY 14580

Andres

Job Details: 12/05/2022

Replaced door strike and gave customer insulation. They have not installed the dishwasher in fully.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Rochester, NY 14616

Dave L

Job Details: 12/05/2022

Found cabinet bent on bottom causing a noise furring use. Adjusted cabinet until noise went away. Tested ok. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Fairport, NY 14450

Jeremy

Job Details: 12/05/2022

Customer stated unit not filling. Found that unit fills but wash pump is not pumping water to spray arms and only hums. Ordering sump and motor.; ordrng 1 W11460945 (Pump and Motor)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Macedon, NY 14502

Jeremy

Job Details: 12/05/2022

Unit has no power indication and completely unresponsive. Verified proper voltage and no evidence of burnt or broken wires. Unit needs a new control board. Ordering control board.; ordrng 1 W10894098 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Farmington, NY 14425

Jeremy

Job Details: 12/05/2022

Customer complaint of unit making humming noise and not filling with enough water. Found that customer was unfamiliar with the sounds and behavior of their new machine. Instructed to use deep water wash option to get the most water in the machine and about the sounds and actions the unit makes. Also explained the two step starting procedure when starting a cycle. Unit operating as expected.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBB03

Near Farmington, NY 14425

Jeremy

Job Details: 12/05/2022

"Customer stated ice cream was soft and thought freezer was warm. Checked temps in freezer and fresh food, both check good. Found no frost build up in freezer. Unit operating as expected. Leveled unit so fresh food door closes properly."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rochester, NY 14612

Dave L

Job Details: 12/05/2022

"Customer is concerned with a loud noise happening during the spin cycle. Ran rinse and spin cycle with the machine loaded to test. Found camGrinding during spin brake. Replaced cam and actuator. Retested. Tested ok; used 1 WPW10006355 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Rochester, NY 14617

Dave L

Job Details: 12/05/2022

Customer was unable to get the upper oven to turn on again while making cookies. Unable to recreate issue. Suspecting UI. If problem comes back pre order UI; dspstn on spec-tagged invntry: 1 12400035 IGNITOR