Near Fairport, NY 14450
Evan
Job Details: 02/03/2021
WASHER MAYTAG MHW8630HC3 Customer stated that unit was just delivered and will not spin out load. Ran test cycle can unit will not engage into spin no matter what cycle selection is made. Ordering control ; ordrng 1 W11322884 (CONTROL )
Near Pittsford, NY 14534
Evan
Job Details: 02/03/2021
RANGE KITCHENAID kems378sss04 Installing bake and broil element that customer has purchased for unit. Installed both parts and tested unit. Ran preheat to 325 unit heated up as it should. Unit tested good. Deducting labor from part cost. Please reimburse customer 97.47 from remaining balance.
Near Fairport, NY 14450
Evan
Job Details: 02/03/2021
WASHER CROSLEY VAW3584GW1 Unit is still experiencing same issue after initial fill unit shuts off during cycle. Checked for code. Unit displaying f2e1 code for motor control fault. Ran rinse and spin and observed unit during cycle. After initial fill. Status led’s go blank as if you were going to start a new cycle. This happens each time you try to run this cycle. Observed incoming voltage with electricity monitor to see if unit is losing voltage during this process. Tested unit 3 separate times voltage going to machine never changed. Called techline to document findings and issues. Techline agent had tech take resistance reading of motor and shifter. Both tested within range Techline recommendation is replacement of main control. ; ordrng 1 W11170317 (CONTROL )
Near Rochester, NY 14626
David
Job Details: 02/03/2021
OVEN WHIRLPOOL KOSE500ESS05 Customer was concerned with oven temperature being low. Oven was 20 degrees low. Calibrated oven up 20 degrees. Customer to monitor
Near Rochester, NY 14609
Tanner
Job Details: 02/03/2021
WASHER ROPER RTW4516FW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.
Near Brockport, NY 14420
David
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL GB2FHDXWB02 Replaced icemaker with L arm and jazz board due to no ice/no cooling old icemaker had a damage strip or preventing cycling. Will return when took his available; O-emld tckt
Near Webster, NY 14580
James
Job Details: 01/30/2021
REFRIGERATOR KITCHENAID KRMF706EBS00 Q1 n. Q2 n. Q3 n. Unit not running. LEDs off. Unit will go into diagnostics. No components will run. Main board has relay clicking repeatedly. Drawer ui harness corroded. Called techline. Ref 772987595. They suspect low voltage board has failed and recommend replacing lv board and drawer. Pad kunx300dpl1; ordrng 1 W10804160 (Board) and 1 WPW10624574 (Board) and 1 W10815668 (Door) and 1 WPW10677118 (Ui) and 1 W10846539 (Fan ib)
Near Irondequoit, NY 14617
James
Job Details: 01/30/2021
REFRIGERATOR WHIRLPOOL WRS571CIDW01 Q1 n. Q2 n. Q3 n. Hinge screw backs itself out. Need lock nut. ; ordrng 1 W10820362 (Hinge. Send to JJ)
Near Rochester, NY 14621
James
Job Details: 01/30/2021
WASHER WHIRLPOOL WTW7500GC2 Unit loud and not spinning. Wash plate seized. Rotor has cracked and no longer contacting gearcase shaft. ; ordrng 1 W10752283 (Wash plate) and 1 W10752187 (Screw) and 1 W11455453 (Gearcase) and 1 W10754161 (Rotor)
Near Geneseo, NY 14454
Dave
Job Details: 01/30/2021
REFRIGERATOR KENMORE 106.594298 Unit not defrosting . Tested heater in diagnostics. Heater turned on . Heater is good . Adaptive control is bad . Ordering control WPW10366605 and bi metal W11234406. ; ordrng 1 W11234406 (harns-wire) and 1 WPW10366605 (cntrl-elec)
Near Irondequoit, NY 14609
James
Job Details: 01/30/2021
REFRIGERATOR WHIRLPOOL WH43S1E Q1 n. Q2 n. Q3 n. Mini fridge non repairable. Compressor is locked. Called trade care and they said customer needs to call for product reimbursement.
Near Irondequoit, NY 14617
James
Job Details: 01/30/2021
DISHWASHER MAYTAG MDB8959SFE4 "Q1 n. Q2 n. Q3 n. S22916 upper rails broken at spot weld. Adjuster snapped in half. Replaced rails and tested. Need adjusters. Adjusters under 10 year rack support warranty. ; ordrng 1 WPW10740410 (Adjuster rh) and 1 WPW10740408 (Adjuster lh), used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"
Near Brockport, NY 14420
David
Job Details: 01/30/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced console and control due to intermittent operation. Tested unit in diagnostics to verify heater. Heater is working as designed. Removed debris from pump impeller housing. Unit testing ok
Near Brockport, NY 14420
David
Job Details: 01/30/2021
WASHER MAYTAG MVW6230HW0 Replaced gearcase due to noise from seal. Calibrated and tested.
Near Pittsford, NY 14534
Tanner
Job Details: 01/30/2021
WASHER MAYTAG MAV408DAWW Q1 no q2 no q3Replaced flume assembly. Tested unit with a super fill and unit tested good. Advised customer monitor drain sink on large sized loads. Sink not draining quick enough to keep up with drainage from washer.
Near Webster, NY 14580
James
Job Details: 01/30/2021
RANGE KITCHENAID KERS807SSS01 Q1 n. Q2 n. Q3 n. Unit not heating. Ui dead. Fuse blown. Replaced fuse and blower. Tested unit in diagnostics. Unit functions properly one year warranty on repair. Warranty sc and part of labor from previous; used 1 Sh from stock
Near Spencerport, NY 14559
Tanner
Job Details: 01/30/2021
DISHWASHER KITCHENAID KDPM604KBS0 Q1 no q2 no q3 noStops with about 1 hour in cycle. No drain during cycle but can cancel drain and pump works. Displays errors. Following stored errors:F9E1 not draining/long drainRan autodiagnostics and unit tested good. Intermittent drain failure is indicative of a failing drain pump. Pump gets hot and does not work. When customer goes to manually drain pump has cooled and does work. Ordering new drain pump.; ordrng 1 W11412291 (Drain pump)
Near Rochester, NY 14609
Evan
Job Details: 01/30/2021
DRYER KENMORE 110.649022 Customer stating that unit will not not run a cycle. Discovered that thermal fuse has tested open. Replaced fuse. Tested unit. Unit tested good. Advised customer vent will need to be cleaned in order to prevent issue from occurring. Referring customer to dryer vent wizard. Leaving contact into below Scott Koepke 585-442-7227www.rochesterdryervent.com
Near Penfield, NY 14526
Evan
Job Details: 01/30/2021
RANGE GE JSP57B0F1BB Replacing switch due to original switch failing to operate burner on high setting. Replaced switch. Tested burner. Unit tested good
Near Rochester, NY 14616
Tanner
Job Details: 01/30/2021
WASHER WHIRLPOOL WFW6620HC0 Q1 no q2 no q3 noDuring course of repair damaged clips on inner door that hold plastic insert. New insert and outter door left in box to left of machine. Return with new inner door to complete repair.; ordrng 1 W11114009 (Inner Door)
Near Fairport, NY 14450
Evan
Job Details: 01/30/2021
WASHER WHIRLPOOL MVWC465HW3 Q1 no Q2 no Q3 no Customer stated that unit was moving around room while in spin and also was producing noise. Discovered that front left foot of machine was not installed properly causing unit move while in use. Reinstalled foot correctly and tested unit on high spin. While testing unit on high spin could hear noise customer was referring too. Discovered that fill and drain hoses are hitting back of machine causing noise. Zip tied hoses away from machine to prevent further contact. Unit tested good
Near Rochester, NY 14621
Tanner
Job Details: 01/30/2021
WASHER MAYTAG MHW6630HW0 "Q1 no q2 no q3 noReplaced dispenser. Tested and unit tested good. Since last visit deflector cap service pointer has been updated. If unit does leak from vent replace stator motor. Door has fallen apart. Order ing door pieces.; ordrng 1 W11196016 (Door outter) and 1 W11178958 (Door inner), dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR"
Near Fairport, NY 14450
Evan
Job Details: 01/30/2021
MICROWAVE KITCHENAID KMHS120EBS2 Customer stated that unit would not run intermittently and light would not turn on. Discovered that interlocks are causing issue. Replaced interlocks. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Rochester, NY 14624
Tanner
Job Details: 01/30/2021
WASHER MAYTAG MVWC565FW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.
Near Brockport, NY 14420
David
Job Details: 01/30/2021
MICROWAVE WHIRLPOOL WMH31017HZ3 Found a broken wire near socket causing the diode under control to fail. Repaired wire and replaced control. Unit tested good.
Near Rochester, NY 14626
David
Job Details: 01/30/2021
REFRIGERATOR MAYTAG MFC2061KES7 Unit was building ice on the bottom of the freezer due to a frozen drain tube. Replaced drain fitting with p-trap kit to prevent issue from reoccurring. S38253 to cover part; used 1 W10619951 (Drain tube) from stock
Near Livonia, NY 14487
Dave
Job Details: 01/30/2021
DRYER MAYTAG LDG7334AAE Dryer heating but not heating after running for a while . Replaced coils . Tension pulley was loud . Replaced pulley and clean roller shafts and inside unit . Unit tested good .
Near Ionia, NY 14475
Dave
Job Details: 01/30/2021
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Ice maker is working . Bail arm was up and not producing ice . Customer has RO system and had filter in refrigerator. Advised to removed filter . Unit tested good .
Near Victor, NY 14564
Dave
Job Details: 01/30/2021
DISHWASHER KITCHENAID KDTE334GPS0 Replaced user interface for not responding. Tested unit in diagnostics. Unit tested good .
Near Irondequoit, NY 14617
David
Job Details: 01/30/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Customer concern with odor coming from the freezer and fresh food compartment. Checked thermostat ADC control area for damage. Inspected evaporator area and defrost heater pics attached. Could not find a functional cause for the odor. Customer is going to purge product and go from there
Near Pittsford, NY 14534
Dave
Job Details: 01/30/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 Ice bin not going in all the way . Found the screw that holds the rails was backing out not allowing the drawer to go back in . Fixed screw . Drawer and ice bin and good . Mullion is not flipping back like it should and both fresh food door gaskets are torn ordering mullion and door gaskets . Tightened all door handles as they were loose .; rqstng P&A on 2 W10830046 (gasket-fip)s and 1 W11177230 (rail-mulln)
Near Rochester, NY 14616
Tanner
Job Details: 01/30/2021
WASHER WHIRLPOOL WTW7000DW4 Q1 no q2 no q3 noComplaint of noise from valves. Following stored errors:F3E2 inlet thermistor errorF9E2 water ring detectedF2E1 stuck key errorRan autodiagnostics and unit was water hammering. Replaced water valve assembly. Tested unit and unit tested good.
Near Irondequoit, NY 14622
Tanner
Job Details: 01/30/2021
WASHER WHIRLPOOL WED7600XW0 Q1 no q2 no q3 noSince last repair takes multiple dry cycles to dry clothes.Vent tested unit and tested poorly. Vent was pinched between pipe and dryer. Trimmed the vent. Reposition unit so vent is not pinched. Unit tested good.
Near Fairport, NY 14450
Dave
Job Details: 01/30/2021
REFRIGERATOR FRIGIDAIRE LFHT1831QF2 Dropped off parts
Near Rochester, NY 14626
James
Job Details: 01/30/2021
RANGE WHIRLPOOL WEC310S0FW4 Dropped off parts.
Near Webster, NY 14580
David
Job Details: 01/30/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Replaced interlock switches due to door error. Unit tested good customer to monitor.
Near Spencerport, NY 14559
James
Job Details: 01/30/2021
DISHWASHER MAYTAG MDB4949SHZ0 Q1 n. Q2 n. Q3 n. Replaced heater and checked for leaks. Ran heater in diagnostics.
Near Fairport, NY 14450
Dave
Job Details: 01/30/2021
REFRIGERATOR FRIGIDAIRE n/a Dropped off parts
Near Webster, NY 14580
David
Job Details: 01/30/2021
DISHWASHER KITCHENAID KDTE204DSS Customer had an issue with the unit not starting. Ran diagnostics. Found long drain code. Checked drain system and filter. Drain is clear. Unit tested ok.
Near Fairport, NY 14450
Dave
Job Details: 01/30/2021
WASHER WHIRLPOOL WTW4800XQ4 replaced drain pump for being seized . Tested unit in diagnostics. Tested good .
Near East Rochester, NY 14445
Dave
Job Details: 01/30/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led in freezer to get the lights working . Unit is working as expected .
Near Rochester, NY 14617
David
Job Details: 01/30/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 CalledTechline to troubleshoot no coil. Found unit with power. Freezer fan turning on and off and relay clicking. Replaced jazz board with no results. Found inconsistent voltage at the receptacle. Recommending customer repair outlet. ; used 1 Wpw10503278 from stock
Near Irondequoit, NY 14622
Tanner
Job Details: 01/30/2021
RANGE FRIGIDAIRE PLES389ECC Complaint of left rear burner not working. Inspected and found stem off of burner control has broken off. Needs new burner control. Quoted for repair. Customer will reach ATEC if they opt for repair.
Near Rochester, NY 14613
Tanner
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7500GC0 Q1 no q2 no q3 noReplaced drain pump. Tested unit and unit tested good.
Near Brockport, NY 14420
Tanner
Job Details: 01/28/2021
DISHWASHER MAYTAG MDB7949SDZ0 Q1 no q2 no q3 noReplaced water supply valve. Tested unit and unit tested good.Verbal signature acknowledged
Near Hamlin, NY 14464
Tanner
Job Details: 01/28/2021
WASHER MAYTAG MVWC565FW2 Q1 no q2 no q3 noReplaced water valve assembly. Unit no longer leaking from valves. Tested via autodiagnostics and unit tested good.
Near Victor, NY 14564
Steve
Job Details: 01/28/2021
DRYER MAYTAG MEDE200XW1 Replaced idler pulley for squealing during dry. The dryer checked good.
Near Geneva, NY 14456
Steve
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5620HW0 Found blower housing was vibrating causing loud operation. Removed cover and added foil tape to back side of cover and added foil tape to chute where it touches housing. Added screw to housing to fasten securely to floor to stop noise. Lowered left leg to stop vibrating In rear of dryer
Near Newark, NY 14513
Steve
Job Details: 01/28/2021
FIREPLACE ALLEN ROTH F12-B-031-071A Installed parts received by customer
Near Macedon, NY 14502
Steve
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF560SEHV00 The left crisper is falling out when moving crisper. Removed rail on left side and shimmed to hold crisper better.
Near Pittsford, NY 14534
Steve
Job Details: 01/28/2021
50#IM 15' FS ADMIRAL NA123 Replaced vent for customer from dryer to wall pipe; used 1 VENT CLAMP (VENT CLAP) from stock
Near Webster, NY 14580
James
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 Q1 n. Q2 n. Q3 n. Both door gaskets are ripped with magnet exposed. Need gaskets; ordrng 2 W10830046 (Gasket)s
Near Pittsford, NY 14534
Evan
Job Details: 01/28/2021
WASHER MAYTAG MVWB955FCO Replacing water valve due to unit failing to fill. Replaced water valve. Tested unit. Unit now filling as it should. Unit tested good
Near Webster, NY 14580
James
Job Details: 01/28/2021
COOKTOP KITCHENAID KFGU706VSS04 Q1 n. Q2 n. 3 n. Replaced module and tested. Front left burner Intermittent to ignite. Adjusted switch and problem remains. Need harness. ; ordrng 1 WP8286687 (Harness)
Near Avon, NY 14414
Dave
Job Details: 01/28/2021
WASHER MAYTAG MVWB766FW1 F9E1 long drain error code . Found debris stuck in the drain pump . Removed Debris and test in diagnostics. Unit tested good . Calibrated. Unit is filling with correct amount of water . Working as expected.; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Pittsford, NY 14534
Evan
Job Details: 01/28/2021
MW-HOOD COMBO AMANA AMV1160VAW3 Customer stating handle has cracked again. Advised customer that due to handle sticking out over front right burner is this contributing to issue. Ordering handle ; ordrng 1 W10212410 (HANDLE )
Near Webster, NY 14580
James
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT348FMES00 Ff section at 18 degrees. Thermistor at16k ohms. Need control. Quoted repair; ordrng 1 W11436574 (Control) and 1 Sh
Near Ontario, NY 14519
James
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDHB01 Replace icemaker and it cycled upon install. Replaced control. Original control was excessively hot. Customer is to monitor.
Near Fairport, NY 14450
Steve
Job Details: 01/28/2021
REFRIGERATOR MAYTAG MFT2776FEZ00 "Customer states the refigerator stopped cooling and after a power reset it started cooling again. Ordering led control, main control and ui. ; ordrng 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10882135 (cntrl-elec)"
Near Penfield, NY 14526
Evan
Job Details: 01/28/2021
DISHWASHER KITCHENAID KUDS03TTSS0 Customer stated that door was falling. Upon inspection discovered that link that attaches rope to spring and door has broken causing problem. Replaced link on both sides of unit. Tested door. Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Ordering water regulator for high pressure that is causing water to not dispense. ; ordrng 1 W10786952 (REGULATOR )
Near Marion, NY 14505
James
Job Details: 01/28/2021
DISHWASHER MAYTAG MDB4949SHZ1 "Replaced control, gasket, and owi. Tested diagnostics cycle and found no leaks."
Near Rochester, NY 14626
Tanner
Job Details: 01/28/2021
FIREPLACE ALLEN ROTH F12-B-031-071A Q1 no q2 no q3 noPerformed safety recall repair.
Near Rochester, NY 14612
David
Job Details: 01/28/2021
RANGE KITCHENAID KSEG700ESS3 Unit is not heating due to damage at the terminal block. Found Thermally damaged wiring harness And line suppressor. Ordering wiring harness suppressor and returning with terminal block; ordrng 1 W10655441 (Filter line) and 1 W11188445 (Harness)
Near Penfield, NY 14526
Evan
Job Details: 01/28/2021
MICROWAVE KITCHENAID KHMS2050SSS0 Customer stated that unit was producing noiseWhile turntable was rotating. Discovered debris around turntable track causing ring not to circulate properly. Cleaned debris and confirmed that turntable ring was moving as it should. Could not replicate noise once doing so. S/c fee on job 98314
Near Pittsford, NY 14534
Dave
Job Details: 01/28/2021
DISHWASHER KITCHENAID KUDS30IXBT2 Ran diagnostics not leaking . After diagnostics there was a F10 E2 error could for vent . Replaced vent still not leaking . Customer will monitor. Cleared error codes . If there is any more error codes follow them .
Near Scottsville, NY 14546
Dave
Job Details: 01/28/2021
DRYER WHIRLPOOL WGD4815EW2 Lower wheel is loose . Found it stripped ordering motoring and blower . ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Rochester, NY 14616
David
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL ET1FTKXKQ03 Unit is freezing items in the fresh food section. Evaporator is clear with full frost. Ordering cold control. Defrost drain needs to be cleaned. On return visit. ; ordrng 1 2200859 (Thermostat)
Near Rochester, NY 14623
Dave
Job Details: 01/28/2021
DISHWASHER GE GDF620HSJ2SS Dishwasher not powering on . Control led light is on and stable software issue . Techsheet says to replaced control board . UI not turning on . Unplugged power and UI and reseated UI unit did end up turning on . Unit needs new UI possibly control board . Quoted customer may look for other options . ; rqstng P&A on 1 WD21X24900 (Control) and 1 WD21X23462 (Ui)
Near East Rochester, NY 14445
Evan
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF590SAJB0 Customer stating that upper rack is falling. Upon inspection discovered that adjuster on left side has broken. Customer was also concerned that upper rack was rubbing on left side of door gasket. Adjuster is contributing issue to this. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER KIT )
Near Rochester, NY 14608
David
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8500BC0 Replaced bearing due to OB error and loud noise. Unit tested good.
Near Rochester, NY 14611
Tanner
Job Details: 01/28/2021
DRYER WHIRLPOOL WGD4815EW2 Unit has been buried in incoming stock and is not accessible. Rescheduled two weeks out; schdld next appmnt for 2/10 WED PM
Near Webster, NY 14580
Tanner
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104DSS0 Q1 no q2 no q3 noReplaced ACU and drain pump. Tested unit via autodiagnostics and unit tested good.Verbal signature acknowledged
Near Webster, NY 14580
Tanner
Job Details: 01/28/2021
DRYER MAYTAG MED5500FW0 Q1 no q2 no q3Complaint of no heat. Following stored errors:F4E4 line 2 errorF4E3 restricted air flowF6E1 ACU communication errors.Measured voltage at block at 240VAC. Dissasmbled unit. Tested continuity of elememt and element tested bad. All other fuses and thermostats tested good. Needs new element.; ordrng 1 WP8544771 (Element)
Near Honeoye, NY 14471
Dave
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104HPS1 Water not filling in unit . Found debris underneath the float causing the unit not to fill . Tested unit in diagnostics. Unit tested good .
Near Rochester, NY 14618
James
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDPM604KPS0 Drain pump error. Replaced drain pump and adjusted hose so it has a trap before reaching the drain pipe. Cycled dishwasher several times and could not find an issue.
Near Fairport, NY 14450
Dave
Job Details: 01/28/2021
REFRIGERATOR FRIGIDAIRE n/a "Bin in the door is broken ordering bin 240338001 . ; ordrng 1 240338001 (bin,door)"
Near Pittsford, NY 14534
David
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8100BW0 Replaced faulty RPS sensor. Ran spin cycle with no issue. Customer toMonitor. ; dspstn on spec-tagged invntry: 1 WPW10178988 SENSOR
Near Rochester, NY 14624
David
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer was still trying to sort out coverage when I arrived. He has a service contract through sears. Stopped all work. Sending back parts. Customer will be refunded for parts but not service fee.
Near Fairport, NY 14450
James
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Q1 n. Q2 n. Q3 n. Ff led flickers. Gaskets torn. Freezer led out. Ice dumps out of dispenser too fast. Gasket missing on lh door for dispenser. ; ordrng 1 W11043011 (Led) and 2 W10830274 (Gasket)s and 1 W11043014 (Light) and 1 W11445850 (Switch) and 1 WPW10287601 (Seal)
Near Spencerport, NY 14559
David
Job Details: 01/28/2021
DISHWASHER MAYTAG MDB8959SKW0 "Replaced drain pump. Filled, leak tested, and verified drain. Unit tested good"
Near Penfield, NY 14526
James
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 "Q1 n. Q,2 n. Q3 n. Start button not functioning. Found corrosion on ui board. Panel separating. Need panel and ui. ; ordrng 1 W11116422 (Panel) and 1 W11402115 (Ui)"
Near Brockport, NY 14420
David
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE540H0ES0 Replaced open bake element. Preheated oven to 350 to test. Unit tested good.
Near Fairport, NY 14450
Evan
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating that units upper rack is falling. Discovered that adjusters on both sides of rack have broken causing rack to fall. Unit will need updated adjuster kit. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER KIT )
Near Hilton, NY 14468
David
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customers having an issue were items in the fresh food section are freezing from top to bottom. This has been an intermittent occurrence happening over the course of the last few months. Found items piled up against damper near ice room in the back left-hand corner and top shelf full to the ceiling. Items loaded into this area the refrigerator can cause airflow problems resulting in frozen items if left there for long periods of time.Checked air baffle In diagnostics. Checked thermistor resistance values at the control. Fresh food section was at 34° fresh with thermistor reading 5500 ohms. Thermistor showing warmer than measured temperatures although Within range considering door openings. Advised customer to remove items from top shelf. Raised freezer temperature to 5° and documented issue with Techline. Customer will reach out if issue continues.
Near Canandaigua, NY 14424
Dave
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Rails on the shelf rivet has failed . All one unit with shelf . Ordering shelf W11243759 . Direct ship to customer . Customer can install part . ; ordrng 1 W11243759 (shelf-glass with rails to bin . “ direct ship to customer “)
Near Rochester, NY 14612
David
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDHE404DSS0 Drain pump has become noisy but is functioning ok. Ordering pump ; rqstng P&A on 1 W10531320 (Pump drain)
Near Webster, NY 14580
Evan
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 Customer stating that unit is producing squealing noise while in use. Checked for error codes. No codes present. Ran test cycle. Could hear noise customer was referring to inspected pulley and cam for any issues no visible issue with either part reassembled unit but noise still exists. Discovered that noise is coming from gear case bearing. Ordering gear case ; ordrng 1 W11423758 (GEAR CASE )
Near Rochester, NY 14612
David
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW8620HW2 Unit is leaking from the dispenser. Bellows is also wearing thin on the sides. Ordering dispenser and bellow; ordrng 1 W11318722 (Bellow) and 1 W11465532 (Dispenser)
Near Rochester, NY 14612
David
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 The freezer led module is out again. Ordering module. ; ordrng 2 W10695459 (Module)s
Near Penfield, NY 14526
Evan
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDFM404KPS0 Unit is still producing noise called techline to document issue. Techline is requesting a video of issue. Tech is going to obtain video from customer and forward to techline SR: 7729147167; saved tckt
Near Dansville, NY 14437
Dave
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW6620HC2 F9E1 long drain error code . Drain is weak and not pumping water out . Has 120 volts going to pump .unit needs to pump . Ordering pump W11458345; ordrng 1 W11458345 (Drain pump)
Near Pittsford, NY 14534
Steve
Job Details: 01/26/2021
DISHWASHER MAYTAG MDB8989SHZ0 Replaced motor sump for leaking and not washing dishes. The dishwasher is working as expected a and not leaking.
Near Pittsford, NY 14534
Steve
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced led for not lighting. The led lights are now working.
Near Fairport, NY 14450
Steve
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found the hose going to filter was kinked causing very low water pressure at dispenser. Removed and reinstalled hose to unkink and water works. Found right side wheel leg is stripped ordering leg; ordrng 1 WPW10141622 (leveling leg) and 1 WPW10359255 (roller-cab)
Near West Henrietta, NY 14586
Dave
Job Details: 01/26/2021
VENTHOODS JENN AIR JXW8530DS1 Customer didnt have receipt when in house Chimney is not mismatch lighting on the chimney . Cleaned chimney with stainless steel cleaner . Took photo of chimney . Called techline SR 7729828124 . Techline said is lighting in the room as the grain/brushed is the same way . Gave customer tips on unit and best way to maintain it . Customer instruct . Customer asked about the light button not turning all the lights on . Holding button turns them all on . Unit tested good .correct part number for Chimney W11321566
Near Rochester, NY 14612
Tanner
Job Details: 01/26/2021
DRYER MAYTAG MEDC465HW0 Q1 no q2 no q3 noReplaced motor. Tested unit. And unit tested good. Temperature at exhaust fluctuating properly between 117 and 175 degrees at exhaust.
Near Rochester, NY 14617
Evan
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW9470WL01 Customer stated that unit was producing noise since repair. Discovered that concrete weight was loose causing issue. Tightened weight to frame of machine. Tested unit multiple times. Unit tests good
Near Rochester, NY 14626
Tanner
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4815EW1 Q1 no q2 no q3 noComplaint of intermittent operation. On arrival started unit without issue. Checked power and measured 238 VAC at block. Ordering timer and start switch to correct intermittent operation; ordrng 1 WPW10185982 (Timer) and 1 WPW10117655 (Starter switch)
Near Rochester, NY 14618
Steve
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Ordering compressor for not cooling; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer)