Near Fairport, NY 14450
Steve
Job Details: 09/26/2019
REFRIGERATOR GE PFCS1RKZHSS Tested ice maker and it had hard time ejecting ice. Ordering Ice maker; ordrng 1 WR30X28693 (ICE MAKER)
Near Victor, NY 14564
Dave F
Job Details: 09/26/2019
DRYER WHIRLPOOL WED8500DC4 F4E4 L2 line error code . F6E3 Acu cannot UI . Checked power coming to unit has power . Connections are tight . Replaced UI and control. Tested unit air flow has poor air flow . Customer will clean vent . Left other parts with customer.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL
Near Victor, NY 14564
Dave F
Job Details: 09/26/2019
REFRIGERATOR JENN AIR JF42SSFXDA02 "Ice maker is leaking and dripping on the rails causing the unit door not to close all the way . Cleaned rails off and made sure that the door is sealing tight . Gasket is sealing . Ordering icemaker WPW10277450 . Ice maker bin rails are not pulling back in as they should . Ordering rails 2306116 , 2306117; ordrng 1 2306116 (slide) and 1 2306117 (slide) and 1 WPW10277450 (icemaker)"
Near Irondequoit, NY 14609
Shaiman
Job Details: 09/26/2019
DISHWASHER FRIGIDAIRE FFID2426TD0A Unit would not turn on. Bad connection to the power wires prevented machine from getting power. Cleaned and secured connection. Unit testing good.
Near Farmington, NY 14425
Dave F
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Refrigerator not cooling . Checked frost pattern on evaporator. Ice build up only on top right of evap . Ordering evap W10836706. Compressor WPW10507886 and UV drier WPW10143759; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (drier UV) and 1 WPW10507886 (compressor)
Near Rochester, NY 14618
Shaiman
Job Details: 09/26/2019
DRYER MAYTAG MGDB835DC4 "F2E1 error code stored. Ignitor is getting power, but isn’t turning on. Unit also won’t stop spinning when door is opened. Continuity present with door open and closed. Replacing door switch, ignitor, and UI. ; ordrng 1 279311 (IGNITOR ) and 1 W11036551 (DOOR SWITCH) and 1 W11158457 (USER INTERFACE )"
Near Rochester, NY 14625
Dave L
Job Details: 09/26/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced noisy fresh food evaporator fan motor; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR
Near Rochester, NY 14606
Shaiman
Job Details: 09/26/2019
WASHER WHIRLPOOL MVWC565FW1 "Customer states water is left over at the bottom of machine and occasionally won’t go past the rinse cycle. No error codes stored. Unit completed test verification cycle with no issues. Lid lock works on command. Drain pump is working as it should. No shifter fault codes and unit shifts from drain-spin and vice versa with no complications. Addressing the intermittent “stuck in cycle” issue, replacing control board. ; ordrng 1 W11162438 (CONTROL )"
Near Macedon, NY 14502
Dave F
Job Details: 09/26/2019
RANGE JENN AIR JDS9860CDB00 "Called techline SR 7725960941 . Unit will not turn on. Says call for service . Sensor and control can cause this . Found the sensor connector melted . Ordering harness, control and sensor .; rqstng P&A on 1 12001656 (sensor,ovn) and 1 74011728 (harness- m) and 1 WP8507P231-60 (cntrl-elec)"
Near Webster, NY 14580
Dave L
Job Details: 09/26/2019
WASHER WHIRLPOOL WFC7500VW2 Customer declined service on this machine
Near Rochester, NY 14612
Dave L
Job Details: 09/26/2019
DISHWASHER KITCHENAID KUDS35FXSS5 "Replaced shorted OWI due to unit not running complete cycles. Tested in diagnostics control is still shutting unit down before unit finishes filling. Quoted for control customer will contact the office when ready; ordrng 1 W10479761 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10619006 LATCH"
Near Webster, NY 14580
Dave L
Job Details: 09/26/2019
RANGE MAYTAG MET8775XW Oven door was split due to missing screws on the bottom and a bent fastener in the door. Repaired door and added screws.
Near Rochester, NY 14613
Dave L
Job Details: 09/26/2019
REFRIGERATOR AMANA ART318FFDW03 7725960348 called Techline after new compressor failed to start. Ordering new compressor ; ordrng 1 W11092625 (compressor)
Near Fairport, NY 14450
Dave F
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Temperatures were good . 0 in freezer . 39 in fresh food . Unit was set to 37 in freshfood section . . Refrigerator is cooling as expected. Unit does seem to go up in the lower 40 degrees area may be during defrost .
Near Webster, NY 14580
Dave F
Job Details: 09/26/2019
DISHWASHER KITCHENAID KDTE104ESS1 Replaced rails for corrosion and for the door not staying closed during cycle . Tested unit in auto diagnostics. Tested good . S Code S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14607
Dave F
Job Details: 09/26/2019
REFRIGERATOR KENMORE LFTR1814LW9 Replaced door gasket for being torn . Adjusted bottom hinge on fresh food door due to not being even. Sealed cabinet. Door is now sealing as expected.
Near Palmyra, NY 14522
Dave F
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW5000DW1 "Gearcase is squeaking. Motor is shorted can hear is crackling . Ordering actuator W10913953 . Motor W11283592, gearcase W11035751; ordrng 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"
Near Rochester, NY 14626
Dave L
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked unit temps. Fresh food reading from33 to 41 depending on area. Freezer at 0 Called Techline to document. SR7725963242.
Near Rochester, NY 14612
Dave L
Job Details: 09/26/2019
REFRIGERATOR MAYTAG MSS25C4MGZ01 Found chunk of ice on bail arm binding it. Replaced ice maker. Customer to monitor
Near Caledonia, NY 14423
Dave F
Job Details: 09/26/2019
WASHER AMANA NTW4516FW3 Washer not draining . Replaced pump . Drain to pump hose keeps coming off .. used hose clamps to keep the hose from coming off. Tested unit in auto diagnostics. Tested good . Calibrated washer . Customer drain hose from unit is a little to long . Customer will fix issue with drain hose. Unit tested good .
Near Webster, NY 14580
Evan
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW8500DC0 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside gear case was failing causing unit to produce large howling noise while in spin. Checked for codes no codes present. Ran diagnostic cycle. Unit was very loud while in spin. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )
Near Rush, NY 14543
Shaiman
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW4850HW1 Replaced gear case. Unit testing good.
Near Scottsville, NY 14546
Shaiman
Job Details: 09/26/2019
DISHWASHER MAYTAG MDB7749SBW0 Certain functions on the user interface would illuminate however the start button would not work. Replaced console/user interface. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
Near Webster, NY 14580
Evan
Job Details: 09/26/2019
WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing large banging noise while in spin. Upon inspection checked for error codes discovered no codes present. Ran diagnostic cycle unit completed cycle as it should. Spoke with customer about load that caused issue customer stated they were washing a set of queen bed sheets on normal wash. Encouraging customer to to use bulky items/ sheets setting instead for optimal wash performance. Unit tested good otherwise
Near West Henrietta, NY 14586
Shaiman
Job Details: 09/26/2019
DRYER MAYTAG MEDC465HW0 "Customer states unit is causing the breaker to randomly trip, and it takes an extended amount of time for the unit to dry. Once the breaker is reset, the unit works as it should. Inspected the panel box and verified that the 240v breaker for the dryer gets warm after the dryer has been running for a while; which is not normal. Unit passed vent test. Suspecting the weak breaker may also be causing the long dry times."
Near Rochester, NY 14617
Dave L
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced torn gaskets
Near Irondequoit, NY 14622
Dave L
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Unit was not making ice because the ice maker was switched to the off position behind the ice bin. Tested ice maker is diagnostics. Harvest passed. Fill failed due to a frozen tube. Thawed tube. Ice make filled afterwards
Near Webster, NY 14580
Dave L
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRFA32SMHZ01 Freezer building frost on product. Found the fresh food door mullion heater was off causing cold water to drip on the freezer door gasket causing the infiltration. Turned on the heater and sealed the liner to the cabinet. Raised door a bit for better gasket contact. Customer to monitor
Near Webster, NY 14580
Dave L
Job Details: 09/25/2019
REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Freezer door binding slightly. Greased cam and adjusted lower hing. Door shuts properly.
Near Penfield, NY 14526
Dave L
Job Details: 09/25/2019
DRYER MAYTAG MEDB835DW3 Sr775726088 called Techline to document finding on dryer for long dry times. Arrived as a very small load was just finishing. Load ran for 40 min and all items were as expected. Air flow testing good. Customer has a brand new clean vent. Adjusted the sensor dry setting to add 30%more dry time. Techline did not recommend doing anything else.
Near Sodus, NY 14551
Dave L
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Unit has a low side leak and is not cooling. Will require an evaporator and compressor. Unit is OOW quoted for evaporator and compressor. Customer denied the repair.
Near Ontario, NY 14519
Dave L
Job Details: 09/25/2019
RANGE WHIRLPOOL AGR5725RDQ Unit was not lighting due to a weak ignitor. Replaced the ignitor. Unit tested good.
Near Webster, NY 14580
Dave L
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced door due to dent and cracked bin
Near Hilton, NY 14468
Shaiman
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDFE104DSS1 Replaced wheel assemblies. Unit testing good.
Near Scottsville, NY 14546
Dave F
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL MBF1958XEQ1 Freezer evap frosted over . Went into diagnostics. Tested thermistors tested good . Tested heater . Tested good . Defrost thermostat tested good . Unit needs jazz board WPW10503278 . Installed . Defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Brockport, NY 14420
Shaiman
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDPE234GPS0 Front door went missing. RTM declined further repair.
Near Geneva, NY 14456
Steve
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Replaced upper racks for door not closing properly. The door is closing properly. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Newark, NY 14513
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX7355DBM00 S38253 replaced defrost drain for ice accumulation on freezer floor. The refrigerator heck’s good. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Fairport, NY 14450
Dave F
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRFF305ESS02 Damper is very loud . Replaced damper . . Tested unit . Tested good .
Near Webster, NY 14580
Dave F
Job Details: 09/25/2019
COOKTOP WHIRLPOOL WFE320M0ES2 Wrong property address . Lady in office wasn't sure what property this was for .
Near Fairport, NY 14450
Dave F
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Fresh food section is 35 degrees unit is set for 36 . Freezer set to 0 Temps are 0 . Damper making alot of noise . Replaced . Tested unit . Tested good . Unit is making ice and temperatures are correct . Evap fan is working. Tested thermistors in diagnostics. Tested good . Tested heater . Tested good . No frost build up on evap .
Near Webster, NY 14580
Dave L
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer module for no light.
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
DRYER MAYTAG MGD6630HW0 Customer stated that unit was rattling while unit was running. Upon inspection discovered that screws for heater bracket were extremely loose in addition to motor mount brackets. Tightened both and ran multiple test cycles. Ran unit for customer once reassembled. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that top rack was falling. Upon inspection discovered that adjuster on right side of rack had come disassembled cover for adjuster had fallen off causing rack not to sit correctly. Reassembled adjuster and tested rack for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Marion, NY 14505
Dave L
Job Details: 09/25/2019
DISHWASHER KITCHENAID KDFE104DWH5 Reinstalled dispenser gasket. The wash motor is only operating intermittently. Will run but will not always spray. Ordering sump and lower spray arm. ; rqstng P&A on 1 W10858786 (arm-spray) and 1 W11085683 (pump&motor)
Near Rochester, NY 14612
Shaiman
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL KDFE104HPS0 "Unit fills with water but bottom spray arm does not function properly. Replaced motor. Unit still would not wash correctly. Upon further investigation discovered there is no drain loop installed; just a short hose going from the drain pump to a pipe in the basement. Due to the drain setup, water would siphon out as the unit was filling. Sending hoses to customer. ; ordrng 1 8269144SHIPDIRECT (DRAIN HOSE SHIP DIRECT) and 1 WPW10545278SHIPDIRECT (DRAIN HOSE W/ CHECK VALVE SHIP DIRECT)"
Near Webster, NY 14580
Evan
Job Details: 09/25/2019
WASHER WHIRLPOOL GHW9150PW4 Customer stating that unit is filling on its own after cycle has finished. Ran diagnostic cycle and actuated cold and hot valves on & off. Discovered that cold valve is staying open causing issue. Unit needs water valve. Ordering water valve
Near Rochester, NY 14607
Steve
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL WDF760SADM3 "Replaced inner door, bottom seal and hinges. Replaced pump. For persistent leaking while washing. Customer is goin to monitor"
Near Rochester, NY 14618
Shaiman
Job Details: 09/25/2019
DRYER WHIRLPOOL WED5520SQ0 Replaced temp selector switch. Customer monitor.
Near Pittsford, NY 14534
Evan
Job Details: 09/25/2019
WASHER MAYTAG MHW8150EW0 Customer stated that unit is not dispensing soap through dispenser properly. Upon inspection discovered that customer was not adjusting detergent concentration before cycle causing minimal soap to enter machine. Tested concentration adjustment during cycle and found that when setting unit to 2x concentrate this will dispense generous amount of detergent into machine. Spoke with customer about adjusting concentration based on cycles. Customer was also inquiring about black spots on top of dispenser. Advised customer that best solution is to clean with oxi every 5-6 months to prevent build up. Unit testing good otherwise.
Near Geneva, NY 14456
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced Orion control for not cool Ff section. Same result. Called tech line again and retested. Found bad thermistor reading this time in FF compartment. 96. Other times when we tested it was 60. Tech line wants to ; ordrng 1 W11099568 (cover-evap) and 1 W11314429 (UI)
Near Rochester, NY 14618
Evan
Job Details: 09/25/2019
DISHWASHER GE GDT720SGF0WW Replacing wash motor kit due to unit windings inside motor going bad causing unit to be very noisy while running. Replaced wash motor and drain pump. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Shaiman
Job Details: 09/25/2019
WASHER WHIRLPOOL WFW9150WW00 Customer concerned about unit leaking under heavy loads. No error codes stored. Ran auto test cycle and could not recreate issue. Suspected a failed bellow. Customer declined further repair.
Near Pittsford, NY 14534
Shaiman
Job Details: 09/25/2019
DISHWASHER MAYTAG MDB7759SAB3 Customer concerned about unit leaking. Gasket was ripped in the corners. Replaced inner gasket. Repair successful. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near Rochester, NY 14609
Evan
Job Details: 09/25/2019
WASHER AMANA NTW4516FW3 Customer stated that unit would not progress through cycles. Upon inspection discovered that lid was loose causing latch to not align properly. Located lid screws and tightened. After doing so unit was able to lock lid and start cycle. Ran diagnostic cycle. Checked for error code. Cleared code f5e2 (lid latch fault). Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Pittsford, NY 14534
Dave F
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Techline SR 7725948747 . Unit is not Cooling . Compressor is running . But is not cooling . Techline said put UV drier on unit needs sealed system work . Ordering UV drier WPW10143759 . Ordering door 13107553SQ . Badge W11223753 . ; ordrng 1 13107553SQ (dor-fip ss) and 1 W11223753 (nameplate) and 1 WPW10143759 (dryer)
Near Pittsford, NY 14534
Dave F
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is not defrosting . Called techline SR 7725951181 . Checked thermistors tested good . . Techline said to replaced is control board . WPW10675033 ordering board .; ordrng 1 WPW10675033 (cntrl-elec)
Near Fairport, NY 14450
Evan
Job Details: 09/25/2019
RANGE KITCHENAID KFED500EWH03 Customer stating that they cannot summer with front left burner. When setting temp for dual burner unit will not heat. Replaced switch and tested element again. Element is experiencing same result. Ordering left front element ; ordrng 1 W11101459 (LF BURNER )
Near Fairport, NY 14450
Steve
Job Details: 09/25/2019
REFRIGERATOR KENMORE 106.50023.211 Temps are warm In Freezer. The frost pattern looks good on bottom of evaporator. Ordering thermostat for no ice. ; ordrng 1 W10396166 (thermostat)
Near Victor, NY 14564
Steve
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found evaporator frosted. The defrost thermistor failed in diagnostics. After defrosting it passed. The thermistor had good resistance. Called tech line. They want to replace thermistor. ; ordrng 1 W11366397 (HARNESS)
Near Pittsford, NY 14534
Steve
Job Details: 09/25/2019
RANGE WHIRLPOOL WEE730H0DS0 Ordering correct color; ordrng 1 W10728516 (panl-cntrl)
Near Rochester, NY 14608
Steve
Job Details: 09/25/2019
REFRIGERATOR MAYTAG MFI2269FRZ Found damper as frozen. Also did not read open or closed in diagnostics. Repeated connection and control read damper. Ordering damper. ; ordrng 1 WPW10127427 (control)
Near Fairport, NY 14450
Dave F
Job Details: 09/25/2019
OVEN-MW COMBO JENN AIR JMW2427DS01 F2E0 key pad disconnected error code . called techline SR 7725953307. Checked all user interface connections. All connected and proper location of wires . Ordering new user interface. As techline suggested. W11236900; ordrng 1 W11236900 (console)
Near Rochester, NY 14621
Evan
Job Details: 09/25/2019
DRYER KENMORE 417.804127 Customer stated that drum wouldn’t move. Upon inspection discovered that bearing in rear of unit had gone bad. Bearing had made contact with heater. Ordering bearing and heater ; ordrng 1 131553900 (HEATER ) and 1 5303281153 (BEARING KIT )
Near Rochester, NY 14610
Evan
Job Details: 09/24/2019
RANGE WHIRLPOOL WFE525S0HZ1 Customer stated that unit needs cooktop. Unit is outside of 30 day cosmetic window. Customer will need to call whirlpool to seek cosmetic authorization. ; ordrng 1 W11156895 (COOKTOP )
Near Rochester, NY 14623
Evan
Job Details: 09/24/2019
OVEN WHIRLPOOL WFG770H0FZ0 Customer stated that bake would not light. Checked for error codes upon arrival. No codes present. Discovered that ignitor was failing to spark at bake burner. Broil was functioning as it should. Installed new ignitor unit still would not spark. Called techline 7725934562 techline recommendation is replacement of dsi board. Ordering DSI board ; ordrng 1 WPW10511278 (DSI SPARK MODULE )
Near Pittsford, NY 14534
Evan
Job Details: 09/24/2019
RANGE MAYTAG MER8800FZ2 Customer stating that oven light is not stating lit. Upon inspection discovered issue with harness connector and p6 on control. Issue is with connector on harness and also pins on control. Ordering harness and control ; ordrng 1 W11188459 (HARNESS ) and 1 WPW10340323 (CONTROL)
Near East Rochester, NY 14445
Dave F
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Freezer frosting up still . Called techline SR 7725728072 . Had called techline in previous called . SR number above is the same number . . Previous call I was told to change the UI because that was what controls the defrost in this unit . Called techline today . They said to replace the control in the back as that is the one that controls the defrost . confirmed that the info from previous call was wrong . Tested thermistors at control. Tested good and were within resistance range . Ordering control board W11034366; ordrng 1 W11034366 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10420741 SWITCH-PTS"
Near East Rochester, NY 14445
Dave F
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left hand door . Liner not molded right and is not contacting the door switch and pushing it in all the way . Ordering new door W11104477 .checked door leveling and door hinge they are in the correct location .; ordrng 1 W11104477 (dor-fip)
Near Fairport, NY 14450
Dave F
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KBFS25EWMS1 Mildew on door gaskets . Found that the humidity control was on turned on. Which may cause that . Gaskets that we're ordered were the wrong color . Ordering right ones W10830162; ordrng 2 W10830162 (gasket-fip)s
Near Rush, NY 14543
Steve
Job Details: 09/24/2019
WASHER MAYTAG MHW5500FW1 Sr#7725932064Tested unit. Unplugged each component and restarted machine. No response. The ui has power but not responding. Ordering ui and control again. Called tech line to document due to reoccurring issue. ; rqstng P&A on 1 W11218376 (UI)
Near Churchville, NY 14428
Steve
Job Details: 09/24/2019
RANGE WHIRLPOOL WEE510S0FV1 Part came in damaged Ordering another console. ; ordrng 1 W10893944 (panl-cntrl)
Near Rochester, NY 14612
Dave L
Job Details: 09/24/2019
WASHER MAYTAG MVWB766FW1 Detergent drawer is rusting. Ordering detergent drawer. Gearcase is making a noise at low speed. Ordering gearcase ; ordrng 1 W10811956 (GEARCASE) and 1 W10919352 (drawer)
Near Rochester, NY 14625
Dave L
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 Fresh food evaporator fan is very loud. Ordering a new fan; ordrng 1 W10633627 (motor-evap69.82)
Near Churchville, NY 14428
Dave L
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Parts ordered were incorrect. Part needed is the reservoir. Located the reservoir and called the customer to reschedule. ; ordrng 1 W10879761 (reservoir)
Near Spencerport, NY 14559
Dave L
Job Details: 09/24/2019
MICROWAVE GE JVM3160RF2SS Replaced latch and switches. Unit still tripping breaker after powering on. All switches operational. Power relay is not changing position and is likely causing the issue quoted for control. Customer denied repair. ; saved tckt
Near Rochester, NY 14610
Evan
Job Details: 09/24/2019
WASHER FRIGIDAIRE FAFS4272LW0 Customer stated that cycle time was changing and items were coming out wet. Upon inspection discovered that spin speed had been adjusted causing time adjustment. This was also reason items were coming out wet. Ran test spin cycle to confirm function. Unit tested good ATEC Warranty
Near Rochester, NY 14620
Shaiman
Job Details: 09/24/2019
DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Pittsford, NY 14534
Evan
Job Details: 09/24/2019
RANGE MAYTAG MGR5775QDS Replacing ignitor due to old ignitor failing to light bake element. Replaced ignitor. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL SX22SL Compressor on unit is seized . Quoted customer for compressor and sealed system work . Customer decided best to by new unit due to age .
Near Victor, NY 14564
Dave F
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Replaced ice maker due to not cycling . Installed new ice maker . Cycled unit . Tested good . Customer water pressure was a little low . Customer will fix issue .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14626
Shaiman
Job Details: 09/24/2019
WASHER MAYTAG MVWB880BW0 Customer concerned about water continuously dripping into the basket. Suspecting failed water valves. ; rqstng P&A on 1 W10853723 (WATER VALVES)
Near Fairport, NY 14450
Dave F
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW9150WW01 Bellow has discoloration. Customer wants it replaced. Replaced bellow tested for leaks . No leaks . Unit tested good .
Near Fairport, NY 14450
Steve
Job Details: 09/24/2019
DISHWASHER KITCHENAID KDFE304DSS1 Tested dishwasher in diagnostics and could not recreate issue. Found it was tipped forward and the water was more towards the front of unit. Tipped back and added a screw under machine to prevent it from moving. While inspecting the upper rack I broke the tab on right adjuster. Ordering adjuster. ; ordrng 1 WPW10546503 (adjuster)
Near Canandaigua, NY 14424
Dave F
Job Details: 09/24/2019
OVEN WHIRLPOOL WOS51EC0HS01 User interface would not stop cycling on and off . Power cycled unit . No change . Reseated connections to UI . No change . Replaced user interface. Tests unit . Tested good .
Near Canandaigua, NY 14424
Dave F
Job Details: 09/24/2019
MICROWAVE WHIRLPOOL WML55011HS2 Replaced magnetron thermostat. Tested unit . Tested good . It is heating .
Near Rochester, NY 14624
Steve
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the ice maker was only making ice sporadically after repair. This weekend it was working though. Tested ice maker and it is functioning as expected. Customer is going to monitor.
Near Hilton, NY 14468
Dave L
Job Details: 09/24/2019
DISHWASHER KITCHENAID KDTE104ESS4 Replaced the control due to the dispenser not opening. Verified dispenser and heater operation in diagnostics. Unit tested good.
Near Rochester, NY 14617
Dave L
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced control and thermistor harness due to frosting of the fresh food evaporator per tech line. Cleared ice from evaporator and defrost drain. Customer to monitor. The customer was not home for a signature
Near Webster, NY 14580
Dave L
Job Details: 09/24/2019
REFRIGERATOR GE GFSS6KKYCSS Remove ice from defrost drain and installed heater adapter kit to keep drain from freezing. Pulled unit out and cleaned drain tubes and check valves. Customer to monitor
Near Rochester, NY 14620
Shaiman
Job Details: 09/24/2019
DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Webster, NY 14580
Dave L
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ Moisture building in fresh food section when door is opened. Slight moisture on shelving due to normalInfiltration furring humid weather. Gaskets sealing well. Went over use and care with the customer.
Near Rochester, NY 14608
Dave L
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Found unit not cooling in the fresh food section. The bail bail arm on the ice maker was disconnected allowing ice to build and prevent the door from shutting. This causing ice to form near the fan and stop it from turning. Removed evaporator cover and cleared ice. Fan testing good. Reinstalled cover and reattached the bail arm. Customer to monitor
Near Rochester, NY 14620
Shaiman
Job Details: 09/24/2019
WASHER HOTPOINT HTWP1400F1WW "Customer states unit won’t spin or drain, tub full of water. No error codes on motor. Drain pump sounds like it’s running but won’t drain. Removed water from tub. Upon replacing pump, discovered a foreign object blocking the impeller; most likely the cause of failure. Replaced pump. Unit testing good."
Near Irondequoit, NY 14617
Shaiman
Job Details: 09/24/2019
DISHWASHER MAYTAG MDB8989SHZ0 Dispenser was cracked causing the spring mechanism to fall out. Replaced dispenser. Unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details: 09/24/2019
WASHER MAYTAG MVWX655DW0 "F5E2, F7E1, F0E5 error codes stored. Agitator was loose upon arrival. Ran test verification cycle and unit would not spin as it should. Hub splines were worn. Replaced hub then secured agitator. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN , used 1 W10528947 (HUB) from stock"
Near Spencerport, NY 14559
Shaiman
Job Details: 09/24/2019
DRYER WHIRLPOOL WED9470WW1 "Large thermal event caused significant damage to the wire harness, top panel, user interface, and control board. Smoke damage within the entire cabinet of unit, including the drum. Unit is unrepairable. Whirlpool safety team will be reaching out to customer for a resolution. Tech Line SR#: 7725941275Safety Team SR#: 7725941511"
Near Canandaigua, NY 14424
Dave F
Job Details: 09/24/2019
OVEN WHIRLPOOL WFE525S0HV1 Panel that covers the door that is held on by adhesive foam has pulled away . Heated panel and foam adhesive. Pushed panel back together.panel is now holding together as expected. Unit came delivered like that . If problem persists may need adhesive foam tape .
Near Rochester, NY 14625
Steve
Job Details: 09/24/2019
REFRIGERATOR AMANA ABB1922FEQ Tested refrigerator. Both fans and the damper are working as expected. No abnormal noises. Cleaned coils and checked in machine compartment for anything g that could be hitting the fan. Everything looks good. The customer is going to monitor.
Near Rochester, NY 14626
Evan
Job Details: 09/24/2019
RANGE WHIRLPOOL WFG320M0BS3 Customer stated that while running bake cycle outer door glass had shattered. Customer stated door was extremely hot when glass shattered. Upon inspection discovered that door was not properly installed.Door was missing mutual was screws along bottom of door frame. Replaced outer glass and replaced screws. Ran test bake cycle to 350 degrees. Inspected door once preheating unit. Temperature around door is normal. Unit tested good