Near Webster, NY 14580
Evan
Job Details:
10/03/2019
WASHER MAYTAG MVWC465HW2
Replacing suspension due to customer complaining that unit basket is banging into cabinet walls during high spin. Replaced suspension and ran unit on high spin in ManualTest mode. Unit is functioning as it should.Unit tested good. Advised customer to run load and contact office if issue persists.
Near Webster, NY 14580
Evan
Job Details:
10/03/2019
WASHER MAYTAG WTW7500GW0
Customer is stating that unit is leaking. Checked for error codes. Unit displaying F0e3 code for overloading unit. Also f2e1 code for stuck key. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on bulky items with deep water fill. Fill and drained basket multiple times and inspected underneath unit for potential leak. Inspected underneath machine multiple times while tub was full of water inspected drain pump hose for potential hole in hose. Could not find leak anywhere. Customer will need to monitor. Tech is highly recommending smaller load use to prevent further damage to machine
Near Webster, NY 14580
Evan
Job Details:
10/03/2019
WASHER WHIRLPOOL WTW8500DC0
Replacing gear case due to bearing inside old gear case failing causing unit to sound extremely loud while in spin. Replaced gear case. Ran diagnostic cycle. Ran on manual test mode in high spin for customer. Unit tested good
Near Rochester, NY 14616
Dave L
Job Details:
10/03/2019
REFRIGERATOR MAYTAG MFI2670XEW6
Replaced drain tube with kit and melted ice in freezer pan due to ice build up on freezer bottom. Part covered per S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Spencerport, NY 14559
Dave L
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRF532SMBM01
Freezer door is not sealing due to the mullion caving in. Visibly warped. Pics attached. Documented with Techline for non repairableSR7726015573
Near Webster, NY 14580
Dave L
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Raised freezer door to make a better seal due to condensation. If problem persists order the customer and new freezer door
Near Spencerport, NY 14559
Dave L
Job Details:
10/03/2019
WASHER MAYTAG MHW8200FW
Replaced valve stator and a I due to unit not starting. Unit tested good in diagnostics. Secured drain hose with zip
Near Rochester, NY 14626
Dave L
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Replaced main control due to temperature issue in the FF section thermistor was not correct. Thermistor tested correct from the control. Customer to monitor if problem persists pre order thermistor
Near Rochester, NY 14616
Dave L
Job Details:
10/03/2019
DISHWASHER MAYTAG MDB4949SHZ0
The dishwasher is not draining due to an incorrect installation. Drain loop was being used without the drain hose. The check valve was backwards. Hoses penetrating down through the floor as well. Cabinets will need to be cut To install properly. Recommended that the customer contact an installer. Left unit with breaker off. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Hilton, NY 14468
Dave L
Job Details:
10/03/2019
REFRIGERATOR MAYTAG MFI2570FEZ06
Replaced auger parts due to unit not dispensing. Unit tested good
Near Canandaigua, NY 14424
Steve
Job Details:
10/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Sr#772601495 called tech line for no cool in FF section. Moved thermistor to proper position. Tested in diagnostics and Ff section cooled in diagnostics but not in normal operation. Replaced main control. The unit is cooling.
Near Rochester, NY 14608
Steve
Job Details:
10/03/2019
WASHER FRIGIDAIRE FTF530FS0
"Found the GFCI on outlet had tripped. Reset and tested. Machine filled agitated, drained and spun out properly. The washer tests"
Near Fairport, NY 14450
Steve
Job Details:
10/03/2019
DISHWASHER KITCHENAID KDFE304DSS1
Replaced adjuster that was broken during previous repair. Tested in diagnostics and the unit is no longer leaking and the heater tested good ; dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER
Near Farmington, NY 14425
Steve
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00
Sr#7726019869 vacuumed and replaced dryer two time to remove restriction I. Refrigerator. The refrigerator started cooling. Customer is going to monitor
Near Penfield, NY 14526
Evan
Job Details:
10/03/2019
DRYER AMANA NED4655EW1
Customer stated that unit was not drying. Discovered that thermal cut off had tested open. Replaced thermal cut off and test cycle. Unit is not heating. Timer is also advancing as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL
Near Penfield, NY 14526
Evan
Job Details:
10/03/2019
COOKTOP JENN AIR JED8430ADB
Customer stated that unit RF burner was not working on low setting. Upon inspection discovered that switch was failing. Replaced switch and tested burner. Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05
Checked temperatures in freezer was 6 degrees . The fresh food section was 32 . Unit temperature setting turned all the way up . Adjusted back to recommend and turned the freezer damper to max to keep more of the cold in the freezer .tested unit in diagnostics and everything passed . customer to monitor.
Near Pittsford, NY 14534
Dave F
Job Details:
10/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Replaced control board in back of unit for not defrosting . Went into diagnostics. Test 6 which is the heater . Heater is now turning on .unit tested good .
Near Rochester, NY 14618
Dave F
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00
Replaced icemaker for not cycling. Tested ice maker . Icemaker cycled and fill with water . Unit tested good .
Near Fairport, NY 14450
Dave F
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Found the condenser fan was hitting the suppressor putty . Fixed putty . Unit is now quiet . Hooked water line up to unit . Checked for leaks . No leaks . Ran water through the dispenser. Turned ice maker on . Ice make cycled . Unit tested good .
Near Rochester, NY 14623
Dave F
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Freezer section is frosting up . Found the gasket on the bottom was pulled away from the cabinet. Heated gasket up and shimmed both sides of the bracket on the door to give an even seal . Door is now sealing as expected.
Near Canandaigua, NY 14424
Dave F
Job Details:
10/03/2019
RANGE WHIRLPOOL WFE770H0FZ2
Checked bake and broil elements . Tested good . Checked oven sensor. Tested good . Found the terminal block was broken . Ordering block WPW10245259; ordrng 1 WPW10245259 (block-term)
Near Perinton, NY 14450
Dave F
Job Details:
10/03/2019
WASHER WHIRLPOOL WFW9700VW01
Unit is over sudsing customer was not using HE soap . Thought they were . Cleaned the drain pump filter had debris inside . Unit is not drying and turning off as expected . Customer had affresh tab . Put table in unit and ran . Unit tested good .
Near Webster, NY 14580
Evan
Job Details:
10/03/2019
DISHWASHER KITCHENAID KDTM354DSS5
Unit has large dent in front door on outer and inner panel. User interface is also damaged. Ordering outer door panel & inner door panel & console. ; ordrng 1 W10712593 (INNER DOOR PANEL ) and 1 W10803367 (CONSOLE ) and 1 WPW10195869 (DOOR PANEL )
Near Hilton, NY 14468
Dave L
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00
Unit has been keeping poor temps in the freezer. Temperature testing good at time of service. There is a significant gap in the liner around both compartments. Sealed cabinet to liner all the way around. Customer to monitor
Near Spencerport, NY 14559
Dave L
Job Details:
10/03/2019
WASHER MAYTAG MHW5500FW0
"Door is sagging. Unable to adjust. Ordering hinge and retainer. ; rqstng P&A on 1 W10839743 (bracket) and 1 WPW10208415 (door hinge), dspstn on spec-tagged invntry: 1 WPW10443885 LATCH"
Near Rochester, NY 14618
Dave L
Job Details:
10/03/2019
REFRIGERATOR GE ZIC3600CLH
Freezer door rails are worn preventing a proper seal. RH rail is out of stock customer would like to see if we can locate parts ordering rails quoted 699.00; ordrng 1 WR72X10124 (fz slide/support asm 484.83) and 1 WR72X10125 (fz slide/support asm 411.21)
Near Canandaigua, NY 14424
Steve
Job Details:
10/03/2019
WASHER WHIRLPOOL WFW5620HW0
Sr#7726014709 called tech line for leaking and they want the dispenser replaced and ordered directly from factory. ; ordrng 1 W11318755 (DISPENSER )
Near Rush, NY 14543
Steve
Job Details:
10/03/2019
WASHER MAYTAG MHW5500FW1
Ordering correct part; ordrng 1 W10911042 (panel-cntl)
Near Canandaigua, NY 14424
Dave F
Job Details:
10/03/2019
REFRIGERATOR KITCHENAID KRFC704FBS00
Called techline SR 7726014908 . Unit pops breaker when plugged in . Called techline to document. Found the power cord as cut and touching the back cover . Ordering new control and cord W11131873 . Taped cord to test . Unit is working .; ordrng 1 W11131873 (cntrl-elec)
Near Farmington, NY 14425
Dave F
Job Details:
10/03/2019
DISHWASHER FRIGIDAIRE FGID2476SF0A
User interface is not responding as it should . Ordering control boards to unit . ; rqstng P&A on 1 117499420 (CONTROL ) and 1 117512430 (CONTROL PANEL) and 1 A06115601 (UI BOARD)
Near Webster, NY 14580
Evan
Job Details:
10/03/2019
DRYER WHIRLPOOL WED99HEDW0
Customer stated that unit was producing squealing. Upon inspection discovered that rollers are sticking causing issue. Cleaned rollers and reassembled unit so customer can use it while tech orders parts. Ordering roller kit. ; ordrng 1 4392067 (DRYER REPAIR KIT REPAIR )
Near Canandaigua, NY 14424
Steve
Job Details:
10/03/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Ordering diffuser for erratic temps. ; ordrng 1 W11164593 (DIFFUSER)
Near Geneseo, NY 14454
Steve
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Replaced left door due to damage under 30 days. The refrigerator tests good
Near Avon, NY 14414
Steve
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Found gasket open on top of freezer door and gaps in the frame causing frost build up. Heated and reformed gasket. Shimmed out bottom of door and caulked frame. O one available for signature
Near Pittsford, NY 14534
Steve
Job Details:
10/02/2019
DRYER MAYTAG MGDE200XW1
Replaced rollers and idler pulley for squeaking while running. Th dryer tests good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Near Fairport, NY 14450
Steve
Job Details:
10/02/2019
REFRIGERATOR GE PFCS1RKZHSS
Replaced ice box fan in the freezer compartment for no ice. The fan is running as expected.
Near Livonia, NY 14487
Dave F
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Ice maker not cycling . Has power to unit . Replaced icemaker . Tested unit . Tested good .
Near Webster, NY 14580
Evan
Job Details:
10/02/2019
DISHWASHER MAYTAG MDB4949SHZ0
Customer stated that unit was leaking after running first cycle. Checked for error codes. No codes were present. Ran diagnostic cycle. Could not replicate leak. Ran quick wash and removed door panel to observe unit. Could not replicate issue at this time. Customer to run cycle and contact office if issue arises again. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Ontario, NY 14519
Evan
Job Details:
10/02/2019
WASHER MAYTAG MVWB980BG0
Replacing control and log valve due to unit thinking that hot and cold are reversed during cycle. Replacing bearing due to unit being very noisy while in spin. Replaced control and log valve. Replaced bearing kit. Ran diagnostic cycle. Unit tested good
Near Sodus Point, NY 14555
Evan
Job Details:
10/02/2019
OVEN WHIRLPOOL KOSE500ESS02
Customer stated that there was electrical burning smell coming from unit. Upon arrival checked for error codes. No codes were present. Inspected connections at junction box unit was receiving 240v inspected working harness and all connections at control and UI. Could not locate thermal event anywhere on unit. Customer to monitor and contact of issue arises again
Near Rochester, NY 14625
Evan
Job Details:
10/02/2019
RANGE GE JBP65GS1AD
Customer stated that unit was preheating much quicker than normal. Also stated that after initial issue customer ran self clean cycle. Checked resistance of temperature sensor. Sensor tested good was able to watch resistance change as temperature changed. Checked bake and broil elements for continuity. Both tested closed. Checked relays for continuity between bake. Relay tested open but unit was failing to send power to bake element. While running bake cycle broiler was on. Broiler relay is stuck open. Control is no longer available for unit. Collecting service call fee
Near Webster, NY 14580
Dave L
Job Details:
10/02/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Checked unit in diagnostics for not heating. Found heater error and open float error. Cleared codes and ran diagnostics. Heater came on in diagnostics. Verified codes were cleared afterwards.
Near Irondequoit, NY 14617
Dave L
Job Details:
10/02/2019
REFRIGERATOR MAYTAG MRT118FFFE01
Unit was not cooling due the start relay not closing. Replaced with spare. Unit tested good.
Near Rochester, NY 14605
Dave L
Job Details:
10/02/2019
WASHER WHIRLPOOL WTW7000DW0
Unit will not start due to a faulty lid lock. Replaced lock and calibrated. Unit tested good; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14618
Evan
Job Details:
10/02/2019
DISHWASHER GE GDT720SGF0WW
Customer stated that unit was leaking since repair. Discovered that leak was coming from hose that tech unintentionally damaged while preforming previous repair. Replaced hose and tested unit. Unit tested good. ATEC WARRANTY
Near Geneva, NY 14456
Dave F
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Customer concerned about how handle the door is opening and some frost build up in freezer . Checked temperatures 38 in freshfood section and 3 in freezer.Heated the rails and wiped off door is now shutting better . Heated door gasket and sealed cabinet. Adjusted the bail arm on the ice maker . Ice maker is making ice . Tested thermistors and defrost cycle . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Geneva, NY 14456
Dave F
Job Details:
10/02/2019
OVEN WHIRLPOOL WFE550S0HV1
"Sensor is reading room temperature. No error codes . Preheated oven to 350 . 386 334 393 338 394 340 , .adjusted the temperatures on the calibration. Unit tested good"
Near Mendon, NY 14506
Steve
Job Details:
10/02/2019
DISHWASHER WHIRLPOOL WDT780SAEM1
Replaced top rack adjusters for top rack falling. The rack tests good. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Palmyra, NY 14522
Dave F
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Freezer section on defrosting . Unit is new . Ran tested 6 and verified the control was sending power to the heater . Heater not turning on . Removed evap cover to find the defrost heater was not plugged in . Plugged in heater and tested again . Unit is now defrosting. Defrosted evap . Unit tested good
Near Palmyra, NY 14522
Dave F
Job Details:
10/02/2019
WASHER WHIRLPOOL WTW5000DW1
"Replaced gearcase , actuator and motor for squeaking. Calibrated unit .Tested unit in auto diagnostics. tested good ."
Near Walworth, NY 14568
Dave F
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL W2RXEMMWQ00
Checked temperatures. Unit temperatures are good . Checked frost pattern . Frost pattern is good . Unit tested good . Customer to monitor.
Near Honeoye Falls, NY 14472
Steve
Job Details:
10/02/2019
DISHWASHER WHIRLPOOL WDT920SADM3
"Tested dishwasher with glass. The water is not diverting properly. Customer also complaining of unit starting and stopping frequently. Customer had increased water tank to max temp. Recommended customer lower the temp back to recommended setting for safety. Ordering control, harness, motor and sensor. ; ordrng 1 W11084121 (sensor) and 1 W11178673 (CONTROL) and 1 W11243205 (HARNESS) and 1 WPW10544004 (door latch strike)"
Near Canandaigua, NY 14424
Dave F
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Replaced door gasket for not sealing . Heated door gasket . Door is now sealing as expected.
Near Rochester, NY 14607
Dave L
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00
Unit had thawed out. When the customer changed the temp setting on the control cooling returned. Freezer at 0 fresh food at 35. Replacing jazz board ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Honeoye Falls, NY 14472
Steve
Job Details:
10/02/2019
WASHER MAYTAG MVWC565FW1
Found customer holding start button to long and cancelling the wash. Instructed customer on use of the controls. The washer tested good.
Near Rochester, NY 14618
Shaiman
Job Details:
10/02/2019
DRYER MAYTAG MGDB835DC4
"Replaced igniter, door switch, & user interface. Unit testing good."
Near Rochester, NY 14606
Shaiman
Job Details:
10/02/2019
WASHER WHIRLPOOL MVWC565FW1
Replaced control & calibrated. Unit testing good.
Near Geneseo, NY 14454
Steve
Job Details:
10/02/2019
DISHWASHER WHIRLPOOL KDTE334GPS0
Found cold water coming in at beginning of cycle. Recommended running hot water at sink prior to use. Recommended to use all high temp options and rinse agent. No error codes. Heater turned on in diagnostics.
Near Rochester, NY 14624
Dave L
Job Details:
10/02/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Customer was unavailable rescheduled customer; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14610
Dave L
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01
"Freezer is at 32 degrees. Fresh food at 40. Full frostPattern in the freezer. Went to replace control. Control was damaged re ordering control. ; ordrng 1 W10843055 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR"
Near Irondequoit, NY 14617
Dave L
Job Details:
10/02/2019
WASHER AMANA NTW4516FW1
"Unit is not completing cycles due to the drain pump failing. Impeller will not turn. Ordering pump.; rqstng P&A on 1 W10919003 (pump-water), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Near Rochester, NY 14614
Dave L
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM03
Found unit with power but not running. Ran unit in test 4 unit began cooling. Control is not letting the refrigerator start when taken out of diagnostics. Ordering controls. Power supply and relay board. Quoted 732.70 ; rqstng P&A on 1 WPW10453401 (elect control board) and 1 WPW10589837 (cntrl-elec)
Near Rochester, NY 14623
Dave L
Job Details:
10/02/2019
MW-HOOD COMBO MAYTAG MMV5220FZ5
Turn table is vibrating when in use. Ordering turn table parts to be shipped direct. ; ordrng 1 W10640954SHIPDIRECT (SHIP DIRECTsupport) and 1 W10709120SHIPDIRECT (SHIP DIRECT support)
Near Rochester, NY 14624
Dave L
Job Details:
10/02/2019
DRYER WHIRLPOOL WED4850HW0
Front panel is out of round causing items to get caught between drum and seal. Front panel and front seal will have to be replaced. Drum is okay ; ordrng 1 279443 (panel)
Near Farmington, NY 14425
Dave F
Job Details:
10/02/2019
WASHER WHIRLPOOL WTW8040DW4
Washer squeaking well spinning . Found that the gearcase is what was making the noise . Ordering gear case W10811956; rqstng P&A on 1 W10811956 (GEARCASE)
Near Honeoye Falls, NY 14472
Steve
Job Details:
10/02/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXY02
The unit needs both water lines to dual valve. Rescheduled for next Tuesday. Ordering water line
Near Farmington, NY 14425
Dave F
Job Details:
10/01/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00
Helped SM
Near Farmington, NY 14425
Steve
Job Details:
10/01/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00
Replaced compressor and evaporator for not cooling. The refrigerator is cooling and tested good.
Near Pittsford, NY 14534
Steve
Job Details:
10/01/2019
DRYER ESTATE TEDX640EQ2
Replaced broken belt. The dryer tests good. ; used 1 341241 (BELT) from stock
Near Fairport, NY 14450
Steve
Job Details:
10/01/2019
REFRIGERATOR KENMORE 106.50023.211
Replaced thermostat for warm temps in freezer causing no ice production. The customer is going to monitor.
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Customer stated that unit was dripping from underneath and upper rack was not gliding properly. Checked for error codes. No codes were present. Discovered that unit was leaking from flex hose running to machine. Machine itself was not dripping. Suggesting for customer to contact installers to replace hose. Top rack adjuster on left side had come apart causing rack not to operate. Reassembled adjuster and tested rack. Unit tested good
Near Fairport, NY 14450
Dave F
Job Details:
10/01/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0
Top rack falling off . Track stopper fell off and hit heater . Ordering stoppers W10508950; ordrng 2 W10508950 (stop)s
Near Pittsford, NY 14534
Steve
Job Details:
10/01/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00
Replaced drier and recharged for no cool. The unit is cooling. ; saved tckt
Near Lima, NY 14485
Shaiman
Job Details:
10/01/2019
COOKTOP KITCHENAID KCES956HBL00
Customer is remodeling kitchen and purchased a cooktop that is now recalled. Counter was already cut for the cooktop. Customer states it is Whirlpools responsibility to find a cooktop to replace it with; was told a technician would be sent out to measure the cut out. Cut out was measured at 21.5”x35.5”. The induction cooktop will fit. Called manufacturer to verify. SR: 7725939660
Near Rochester, NY 14626
Shaiman
Job Details:
10/01/2019
WASHER MAYTAG MVWB880BW0
Replaced water valves. Unit testing good.
Near Irondequoit, NY 14622
Shaiman
Job Details:
10/01/2019
WASHER MAYTAG MVWX600XW0
"Called tech line upon arrival. F7E7 & F7E1 error codes stored. Tested spin and agitation, no errors present. Replaced harness. Unit testing good."
Near Fairport, NY 14450
Dave F
Job Details:
10/01/2019
REFRIGERATOR KITCHENAID KBFS25EWMS1
Replaced gaskets on refrigerator freshfood section. Doors are sealing as expected.
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
COOKTOP WHIRLPOOL WFE320M0ES2
Customer stated that hot surface indicator will not shut off even after burners are off. Discovered that right front burner is causing issue. Ordering right front element; ordrng 1 W11047722 (BURNER (RF) )
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
WASHER WHIRLPOOL MHW5630HW0
Customer stated unit was producing noise while on high spin upon inspection discovered that suspension was squeaking while in high spin. Specially rear shocks. Attempted to lubricate suspension but issue was still present. Ordering new shocks for rear.; ordrng 2 W11316766 (SHOCK )s
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
RANGE WHIRLPOOL WEG750H0HZ0
Customer stated when running a bake cycle unit will flash. F1e1 (appliance manager )error code and f3e0 (temperature sensor) error code. Replaced appliance manager and ran test bake cycle. Unit preheated as it should. Unit tested good
Near Hilton, NY 14468
Dave L
Job Details:
10/01/2019
DISHWASHER JENN AIR JDB8500AWX3
The dishwasher is not heating because the OWI is not sensing temperature. Ran diagnostics to verify heater operation. 6-6 3-1 7-2 7-1 errors 1Ordering OWI; ordrng 1 WPW10705575 (sensor)
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
DISHWASHER MAYTAG MDB8949SAB1
Customer stated that unit was not responding to commands. Upon inspection discovered that control was receiving 120v but not communicating with UI. Also discovered silver migration on ribbon cable. Called techline to document findings. Techline to cover user interface part cost. Replaced UI and control. Ran test cycle. Unit tested goodParts authorization:S25462
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
WASHER WHIRLPOOL GHW9150PW4
Replacing water valve due to unit filling on its own randomly. Solenoid is failing to shut completely. Replaced valve and ran test cycle. Unit completed cycle as it should. Did advise customer that while removing hoses discovered that cold water shut off may not be functioning properly. Unit was still dripping water even though it was shut off at valve
Near Rochester, NY 14609
Shaiman
Job Details:
10/01/2019
DRYER AMANA NGD4655EW2
Customer reports unit heats intermittently. Coils should be replaced. ; ordrng 1 WPW10328463 (COILS)
Near Rochester, NY 14619
Dave L
Job Details:
10/01/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW
Door on filter housing cameOff repaired and reinstalled door
Near Rochester, NY 14607
Dave L
Job Details:
10/01/2019
REFRIGERATOR GE PGSS5NFXASS
Found unit running but not cooling. Compressor was not running. Changed inverter with spare from truck. Unit began cooking customer toMonitor. Did not charge for spare part
Near Rochester, NY 14608
Dave L
Job Details:
10/01/2019
REFRIGERATOR AMANA ABB1924BRM00
Replaced jazz board and defrosted coil due to unit not cooling. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
WASHER WHIRLPOOL WTW4955HW1
Customer stating unit will not finish cycle. Upon inspection discovered that unit was missing correct drain hose. Checked for error codes. Unit was displaying code f8e1 for long fill. Also f2e1 for a stuck key error code. Discovered that start key was sticking causing issue with cycle selection. Also discovered that hot side of valve was failing to actuate. Ordering control and water valve ; ordrng 1 W11210459 (WATER VALVE ) and 1 W11256105 (CONTROL )
Near Irondequoit, NY 14622
Dave L
Job Details:
10/01/2019
DRYER WHIRLPOOL WED4850HW0
"Unit was not heating due to an open heater. Replaced heater. Unit tested good; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279838 ELEMENT , and 1 TJ5655 CORD-5' 3w"
Near Rochester, NY 14617
Dave L
Job Details:
10/01/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Customer had experienced water leaking into the ice bin/door area. Customer turned off the ice maker. Tested ice maker harvest and fill. Icemaker tested good. Freezer temp at 0 fresh food temps at 38. Suspecting ice maker and valve issue. Ordering both. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)
Near Webster, NY 14580
Evan
Job Details:
10/01/2019
WASHER WHIRLPOOL WTW4816FW2
Customer stated that unit would not spin. Checked for error codes. Unit was displaying code f7e1 for basket speed fault. Ran test cycle. Could hear motor attempting to run but never starting. Start capacitor is failing. Replaced capacitor. Ran test cycle. Unit tested good ; used 1 W11158831 (CAPACITOR) from stock
Near Rochester, NY 14608
Dave L
Job Details:
10/01/2019
REFRIGERATOR MAYTAG MFI2269FRZ
Replaced damper due to inconsistent temps. The deli cover is missing and is causing improper airflow and will need to be replaced gaskets are also torn ordering cover and gaskets. ; ordrng 1 W10827914 (appliance cover-canv) and 1 W10830048 (gasket-fip) and 1 W10830055 (gasket-fip)
Near Pittsford, NY 14534
Steve
Job Details:
10/01/2019
REFRIGERATOR GE ZIFI240PAII
The compressor is running but not cooling at all. The unit has no refrigerant. The cost of repair will outweigh new unit
Near Rochester, NY 14626
Shaiman
Job Details:
10/01/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Unit would not turn on, also would not go into diagnostics. Power was going to machine. Replaced user interface. Repair successful."
Near Rochester, NY 14625
Shaiman
Job Details:
10/01/2019
DISHWASHER KITCHENAID KDFE104DSS2
Unit fills with water but does not wash. No signs of operation from the motor. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Fairport, NY 14450
Dave F
Job Details:
10/01/2019
OVEN-MW COMBO JENN AIR JMW2427DS01
Replaced user interface for keypad disconnected error . Tested oven preheated to 350. Tested good . Tested microwave. Tested good . No error codes .
Near Fairport, NY 14450
Dave F
Job Details:
10/01/2019
MICROWAVE KITCHENAID KCMS2055SSS2
Unit is not heating . Can hear the magnetron humming . Ordering magnetron W10859575 and diode WPW10269016; ordrng 1 WPW10269016 (wire-vltge)
Near Fairport, NY 14450
Dave F
Job Details:
10/01/2019
REFRIGERATOR KITCHENAID KBFC42FTS07
Ice maker fill tube was frozen again . Defrosted fill tube . Cycled ice maker . Filled with water but was slow . Customer will install new water valve .
Near Rochester, NY 14616
Dave L
Job Details:
10/01/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM00
Unit is not defrosting. No metal was open. Could not get unit to force defrost ordering control and no metal. ; rqstng P&A on 1 WPW10352689 (cntrl-elec) and 1 WPW10392132 (bimetl-def)