Near Williamson, NY 14589
Evan
Job Details:
11/22/2019
REFRIGERATOR KITCHENAID KRFF300ESS00
Customer is experiencing issue with door closing due to rail icing up on left side. Door is not able to close fully due to rail not secured to cabinet. Used longer screws for liner rail to keep rail in place. Tested door. Unit tested good. Advised customer to monitor and check for frost build up periodically.
Near Ontario, NY 14519
Evan
Job Details:
11/22/2019
OVEN WHIRLPOOL WGG745S0FS02
Customer stated that boiler pan was popping each time unit was heating. Upon inspection discovered that pan had warped causing issue. Ordering replacement pan ; ordrng 1 WPW10272546 (BROILER PAN )
Near Ontario, NY 14519
Evan
Job Details:
11/22/2019
WASHER WHIRLPOOL MHW5630HW0
Customer stated that unit was producing noise since repair. Upon inspection discovered that concrete counter Weight on bottom of tub was loose this was causing issue. Tightened weight and ran test cycle. Unit tested good
Near Penfield, NY 14526
Evan
Job Details:
11/22/2019
OVEN WHIRLPOOL WFG525SOHZ1
Customer stating that unit is not lighting broil correctly. Stating that left side of broil burner bar will light but right side will not then gas will shut off. Inspected orifice upon arrival. Ran finger over orifice to confirm orifice was not blocked. Ran test broil. Unit is lighting as it should. Tested broil multiple times. Unit is lighting as it should. Suspecting that orifice May have had some sort of block causing issue. Can not replicate issue while in home ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Webster, NY 14580
Evan
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Replacing refrigerator door gasket due to bottom of gasket on original gasket not sealing correctly . Replaced gasket unit tested good
Near Brockport, NY 14420
Dave L
Job Details:
11/22/2019
RANGE KITCHENAID KSGG700EBS1
Replaced front door panel that was broken
Near Hilton, NY 14468
Dave L
Job Details:
11/22/2019
REFRIGERATOR KITCHENAID KRMF606ESS01
Sr7726422260 frost drain is frozen due to a warped drain pan. Techline recommending replacing the drip tray. Ordering drip tray. Customer slipped on the water that had leaked from the unit. Documented with the safety team at whirlpool per customers request. Whirlpool is going to exchange unit 7726344293
Near Rochester, NY 14605
Shaiman
Job Details:
11/22/2019
DRYER WHIRLPOOL WED5000DW2
Replaced door switch. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details:
11/22/2019
DISHWASHER AMANA ADB1400AGW1
"Customer states the unit stopped washing dishes. Machine turns on, drains, & fills as it should, but will not spray water to wash dishes. Sump motor needs to be replaced.; ordrng 1 W10888591 (SUMP MOTOR)"
Near Webster, NY 14580
Shaiman
Job Details:
11/22/2019
WASHER WHIRLPOOL WTW8500BC0
Replaced tub bearings. Unit testing good.; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14613
Dave L
Job Details:
11/22/2019
DISHWASHER GE GDF570SGJ0CC
Replaced dead UI unit tested good
Near Irondequoit, NY 14622
Dave L
Job Details:
11/22/2019
OVEN WHIRLPOOL WFE525S0HS0
Replaced damaged door and nameplate
Near Rochester, NY 14620
Shaiman
Job Details:
11/22/2019
WASHER WHIRLPOOL TAWX700JQ2
"Customer states clothes are coming out wet. Tested fill, drain and spin in normal, gentle, & permanent press. Unit is draining, but the spin cycle seems to be slightly slower than normal. Motor should be replaced. Customer will consider further repair.; rqstng P&A on 1 WP661600 (MOTOR)"
Near Honeoye Falls, NY 14472
Dave F
Job Details:
11/22/2019
OVEN WHIRLPOOL WOD51EC7AS04
Unit has F1E1 error code . Tech sheet says replace control . Replaced control with W10842982 Tested unit . Unit tested good .
Near Farmington, NY 14425
Dave F
Job Details:
11/22/2019
WASHER WHIRLPOOL WFW5620HW0
Unit not turning on. Found UI not responding to touch. Power cycled unit. No change. Checked control LED for ACU health.blinking per manufacturer standard. Tested power from ACU to UI and measured 13V DC. Replaced UI.tested in diagnostics.unit tested good.
Near Rochester, NY 14616
Dave L
Job Details:
11/22/2019
WASHER AMANA NTW4516FW3
Rescheduled customer ; schdld next appmnt for 11/20 WED 9 am
Near Caledonia, NY 14423
Dave F
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00
Unit is not cooling . Could hear the compressor buzzing and not running . Unit needs sealed system work and compressor. Ordering compressor WPW10507886 and drier WPW10143759; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Newark, NY 14513
Dave F
Job Details:
11/22/2019
WASHER WHIRLPOOL WTW5000DW1
Washer is not spinning out the clothes . Found the hub was worn out Reason for the hub being worn is that the gearcase splines are also worn out . Unit needs new gearcase W11035751 and hub W10528947 . Customer was unavailable at the time. Labor 134.95. Customer still needs service charge collected ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Near Ionia, NY 14475
Dave F
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00
Ice maker not cycling . Tested ice maker for power . Unit has power . Replaced ice maker . Cycled ice maker unit filled with water . Unit tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Near Phelps, NY 14532
Dave F
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02
"Unit has low charge . No frost pattern on evaporator. Ordering compressor W11125124 , evaporator W10858281n, UV drier WPW10143759; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Bloomfield, NY 14469
Dave F
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Right hand door is scratched. Took photo . Ordering door W11307263 ; ordrng 1 W11223753 (nameplate) and 1 W11307263 (dor-fip)
Near Webster, NY 14580
Evan
Job Details:
11/22/2019
DRYER WHIRLPOOL WED99HEDW0
Customer stated that unit was turning off on its own. Unit was displaying error code f6e1 for UI failing to communicate with user interface. Replaced UI ran test cycle. Unit tested good Approval code : NLAC10098396
Near Penfield, NY 14526
Steve
Job Details:
11/22/2019
DISHWASHER KITCHENAID KDTM704ESS1
Replaced spray arm. Found the diverted chimney tabs would not fasten to spray arm properly. Adjusted and fastened. If problem persists the unit will need the chimney.
Near Fairport, NY 14450
Steve
Job Details:
11/22/2019
REFRIGERATOR JENN AIR JFFCC72EFP02
On arrival the ice maker was full of ice. Fan not needed. Left with customer. Replaced spring and water dispenser paddle for sticking when pushed hard. The paddle works as expected.
Near Fairport, NY 14450
Steve
Job Details:
11/22/2019
MW-HOOD COMBO MAYTAG MMV4206FZ2
Replaced lamp holder for light no coming on all the time. Ordering light bulb that was broken during service. ; ordrng 1 8206232A (lamp 40 watt MAIL OUT ONLY. )
Near Rochester, NY 14626
Dave L
Job Details:
11/22/2019
RANGE WHIRLPOOL WFG550S0HZ0
Replaced ignitor due to intermittent heating issue. Customer toMonitor; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Canandaigua, NY 14424
Steve
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00
Found unit had low charge. Replace dye drier and recharged. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
Near Rochester, NY 14605
Shaiman
Job Details:
11/22/2019
STACKED LAUNDRY MAYTAG MET3800XW1
"Customer states the unit leaks out the side during use. Tested fill drain agitate and spin with clothes loaded. Did a visual inspection of suspension and tub seal. Could not find any issues. Contacted the manufacturer who stated the only circumstance that could cause a leak from the lid was an over flow event, or not enough clothes. Customer then stated when the event would happen, the machine would not be overflowing, but a light load of clothes. Suggesting customer to ensure the water level and amount of clothes are at a reasonable ratio. No issues present. SR: 7726430121"
Near Spencerport, NY 14559
Dave L
Job Details:
11/22/2019
RANGE WHIRLPOOL KFEG500EBS3
Part revived was not the part intended. Re ordered trim ; ordrng 1 W11251351 (trim-vent)
Near Brockport, NY 14420
Dave L
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Replaced door plug that was broken and removed label tag from the back that was tapping the wall.
Near Rochester, NY 14617
Shaiman
Job Details:
11/22/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Customer reports the unit will not turn on, & had an electrician verify 120v to unit. Verified 120v. Attempted to test UI by disconnecting power, unplugging UI, then reconnecting power to ensure functionality of the control board. Test failed, thus suggesting the control board needs to be replaced. WNAOXNAAPL1; ordrng 1 W11116422 (UI) and 1 W11305308 (CONTROL BOARD), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near Rochester, NY 14616
Dave L
Job Details:
11/22/2019
WASHER AMANA NTW4516FW3
Replaced the machine control due to unit not starting or accepting selections. Calibrated unit after installation. Unit testing good
Near Rochester, NY 14612
Dave L
Job Details:
11/22/2019
REFRIGERATOR KITCHENAID KRFC704FSS01
Customer is getting a 20 degree temperature swing in the freezer. Freezer is at -2 with the UI reading 11. Ordering UI and freezer thermistor per Techline. Called Techline to documentSr7726434866; ordrng 1 W10858452 (harns-wire) and 1 W11330486 (UI)
Near Fairport, NY 14450
Steve
Job Details:
11/22/2019
DRYER WHIRLPOOL WED9600TA1
Replaced idler pulley and rollers for squeaking and noisy operation with maintenance kit. The dryer tests good.
Near Fairport, NY 14450
Steve
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00
Sr#7726435566Found fill tube frozen. Called tech line. Wrapped fill tube heater around tube for better contact. If problem persists preorder fill tube heater assembly. Left preordered part with customer.
Near Webster, NY 14580
Evan
Job Details:
11/22/2019
DISHWASHER KITCHENAID KDTE104ESS3
Installed new harness but unit is still having issues will not fill or drain. Ordering control and optical sensor ; ordrng 1 W10909703 (CONTROL) and 1 W11084121 (OPTICAL SENSOR )
Near Rochester, NY 14620
Steve
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL GX5SHDXVY03
Tested ice makers in both refrigerators and they are both making ice. Cycled and tested. They both work as expected. Tightened handle on left refrigerator.
Near Webster, NY 14580
Evan
Job Details:
11/22/2019
WASHER WHIRLPOOL WDT730PAHZ0
Customer stated that unit is stopping mid cycle. Checked for codes. No codes were present. Ran test cycle. Unit filled during test cycle but then shut off. Replaced control. Unit still would not power on. Discovered that unit was only receiving 84 volts unit needs 120 volts to run properly. Advised customer that breaker will need to be changed. Unit itself tested good once flipping breaker back on
Near Rochester, NY 14620
Steve
Job Details:
11/22/2019
REFRIGERATOR KENMORE 106.512621
"The drain pan is full of water. No water to machine. Quoted for condenser and defrost board. ; rqstng P&A on 1 4388932 (control,defrost adap) and 1 W10181323 (motor,fan), states that autho needed"
Near Webster, NY 14580
Steve
Job Details:
11/22/2019
WASHER WHIRLPOOL WTW8500BC0
Found the wires to motor connection. Were broken. Repaired wires and tested washer. The washer tested good.
Near Rochester, NY 14604
Steve
Job Details:
11/22/2019
REFRIGERATOR GE GNS23GMHBFES
"Quoted for water valve due to low water pressure causing fill tube to freeze. ; rqstng P&A on 1 WR57X10032 (valve,water)"
Near Webster, NY 14580
Steve
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Wnbhpnbapl1The frost food evaporator was full of frost causing noise from fan. Removed frost. Replaced fan with harness. Caulked liner for gaps. ; used 1 W11033168 (HARNESS) from stock
Near Pittsford, NY 14534
Steve
Job Details:
11/22/2019
DISHWASHER GE GDT655SSJ2SS
Unplugged the user interface and plugged it back in and the dishwasher started and tested good.
Near Lima, NY 14485
Dave F
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL MFI2269FRZ03
Icemaker is cycling . Unit has water going to it but it is very slow . Checked the water valve closed and opened valve all the way . Tested water at dispenser. Unit water is still slow . Removed filter and installed bypass . Water flow is better . Unit came with possible bad filter . Customer will get another filter . . Lowered freezer temperature down to -2 . Checked ice maker fill tube . Fill tube is not frozen . Unit tested good.
Near Mendon, NY 14506
Dave F
Job Details:
11/22/2019
DISHWASHER KITCHENAID KDFE104DSS2
F7E1 F. Ran diagnostic to clear error code. Unit tested good. Checked heat element to verify it is hot. Checked voltage from control to heater and measured 116.7 D.C. V. Checked resistance in heater and measured 16.1 Ohms. Reran diagnostic and received no errors. Unit tested good. . Just charged service call
Near Victor, NY 14564
Dave F
Job Details:
11/22/2019
DRYER WHIRLPOOL WED92HEFW0
Replaced ripped door seal.. Door sealed good.
Near Victor, NY 14564
Dave F
Job Details:
11/22/2019
WASHER WHIRLPOOL WTW8500DC0
Replaced gearcase and wash plate due to splines on the gearcase that hold the wash plate in plate are worn out . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Canandaigua, NY 14424
Dave F
Job Details:
11/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"Sealed freezer cabinet.shimmed T bracket on freezer door. Heated and reseated gasket.unit sealed good. Adjusted temperatures to 38 for fresh food,. Freezer adjusted to 0."
Near Macedon, NY 14502
Evan
Job Details:
11/22/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer stated that unit was not washing properly. Upon inspection discovered that water valve was underneath sink was off. Once tiring valve on unit ran as it should. Customer also stated that door was very squeaky while opening and shutting. Greased hinges and tested door. Unit tested good
Near Irondequoit, NY 14617
Dave L
Job Details:
11/22/2019
REFRIGERATOR MAYTAG MFI2568AES
Unit was not making ice due to the ice bucket auger being out of place and hitting the bail arm. Adjusted bucket and watched the ice maker cycle and fill.
Near Irondequoit, NY 14617
Dave L
Job Details:
11/22/2019
DRYER MAYTAG MGDX655DW2
Unit is not shutting off in time dry or auto dry because the timer is not advancing. Replaced timer. Customer to monitor
Near Rochester, NY 14618
Dave L
Job Details:
11/22/2019
REFRIGERATOR KITCHENAID KSCS25INW01
New filter causing valve flutter and poor water pressure water testing good with the filter removed. Suspecting bad filter. Customer is going to order another and if the problem persists the filter housing will have to be replaced WPW10121140 quoted 256.63 for part and labor
Near Rochester, NY 14612
Dave L
Job Details:
11/22/2019
MW-HOOD COMBO MAYTAG MMV4205FB1
Replaced interlocks due to door error. Unit tested good
Near Fairport, NY 14450
Dave L
Job Details:
11/22/2019
REFRIGERATOR KITCHENAID KRFC704FBS00
Replaced cover and control per service pointer under S27311. Still waiting on door for hinge issue ; O-emld tckt
Near Rochester, NY 14609
Shaiman
Job Details:
11/22/2019
WASHER WHIRLPOOL WTW5000DW2
"Customer concerned about the unit not spinning out clothes, & clothes coming out wet. No error codes stored. Ran test verification cycle. Noticed water was draining slower than usual. A stocking was at the end of the drain hose, preventing water from draining freely. Suggested customer to remove the stocking to improve draining during spin cycle"
Near Rochester, NY 14609
Shaiman
Job Details:
11/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Customer concerned about poor wash quality, not much water in the unit during a cycle. F7E1 code stored. No movement from spray arms during diagnostic test. Suspected a failed motor. Replaced sump. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
Near Brockport, NY 14420
Shaiman
Job Details:
11/22/2019
WASHER WHIRLPOOL WTW4816FW2
Customer reports the unit randomly stopped turning on. Indicator light on user interface was not illuminated. Replaced control board and calibrated. Unit testing good.
Near Rochester, NY 14605
Shaiman
Job Details:
11/22/2019
DRYER WHIRLPOOL WED4815EW1
"Customer concerned about long dry times. Tested exhaust temps. Unit is cycling at 89 degrees on low, 96 degrees on medium, & 102 on high. Averages are extremely low. Operating and high limit thermostats need to be replaced. ; ordrng 1 WP3387134 (OPERATING THERMOSTAT ) and 1 WP3977767 (HIGH LIMIT THERMOSTAT ), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
Near Irondequoit, NY 14617
Shaiman
Job Details:
11/22/2019
DRYER WHIRLPOOL WGD4616FW1
"Customer states the unit is not heating. Tested unit in timed dry. Flame is present, but unit is short cycling. Coils should be replaced. SWPMB1AECM4B1; ordrng 1 WPW10328463 (COILS), dspstn on spec-tagged invntry: 1 279769 FUSE-THERMAL"
Near Macedon, NY 14502
Evan
Job Details:
11/22/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Customer stated that unit was not cleaning dishes and was not dissolving soap. Checked for error codes. Discovered unit was displaying code 4-3 for wash motor not running. Unit would fill but was never moving water through the cabinet. Replaced wash motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
Near West Henrietta, NY 14586
Shaiman
Job Details:
11/22/2019
DISHWASHER WHIRLPOOL WDF540PADM3
"Replaced drain pump. When attempted to test, the motor failed to spray water. 4-3 error code stored. Replacing sump motor. Filter cup is also missing. ; ordrng 1 W10872845 (FILTER CUP) and 1 W11025157 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Near Rochester, NY 14611
Shaiman
Job Details:
11/22/2019
RANGE KITCHENAID KESS907SWW06
Replaced UI. Unit then would not turn on. Removed the new control board that the customer installed and replaced it with the old board. Unit then came on and functioned as it should. Repair successful.
Near Fairport, NY 14450
Evan
Job Details:
11/22/2019
WASHER MAYTAG MVWB750YW0
Customer stated that unit was leaking on occasion. Ran test cycle and discovered that log valve is overfilling detergent cup. Also discovered that basket is hanging too low. Ordering log valve and suspension; ordrng 1 W10440786 (SUSPENSION ) and 1 W10853723 (LOG VALVE)
Near Webster, NY 14580
Evan
Job Details:
11/22/2019
WASHER WHIRLPOOL n/a
Maintenance person is out sick rescheduling for Monday 11/25; schdld next appmnt for 11/25 MON !
Near Pittsford, NY 14534
Evan
Job Details:
11/16/2019
WASHER GE WSM2700DAWW
Replacing drain pump due bearing inside pump becoming very noisy. Replaced pump. Ran test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details:
11/16/2019
DRYER WHIRLPOOL WED6620HC1
Replacing control due to unit failing to run cycle. Replaced control and ran test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details:
11/16/2019
WASHER MAYTAG MVWC416FW1
Customer stated that agitator tube had fallen off. Discovered that hole in bottom of agitator tube is becoming too wide causing bolt to slip through. Tube needs to be replaced. Customer does not want to replace tube at this time. Installed larger washer on bottom of agitator tube and loctite on bolt to prevent issue from Happening again. Advised customer correct fix is to replace tube. Ran test cycle. New washer and loctite on bolt seem to be holding tube in place. Unit tested good W10836692
Near Webster, NY 14580
Evan
Job Details:
11/16/2019
OVEN WHIRLPOOL WFE320M0EW2
Customer stated that bake element was making noise again. Upon arrival inspected element and discovered that someone had removed foil that was installed on bake element support bar feet. This is cause for issue. Reinstalled foil and ran test preheat to 350. Monitored unit once oven reached temperature. Advised customer foil will have to stay on feet or issue will continue to happen. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
11/16/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
Replacing Evaporator cover due to unit letting warm air into evaporator causing unit to frost up on left side. Steamed evaporator and replaced cover. Reassembled unit. Unit tested good
Near Canandaigua, NY 14424
Dave F
Job Details:
11/16/2019
WASHER WHIRLPOOL WFW5620HW0
Replaced control and user interface for no operation. Tested unit in auto diagnostics. Tested good .
Near Brockport, NY 14420
Dave L
Job Details:
11/16/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW
Replaced lower plate that was damaged
Near Rochester, NY 14617
Dave L
Job Details:
11/16/2019
OVEN WHIRLPOOL WFG525S0HZ0
Unit will not initiate bake or broil. Main control acting erratic. Replaced spark module and main control. Main control covered by whirlpool. Unit tested good
Near Rochester, NY 14618
Shaiman
Job Details:
11/16/2019
DRYER ESTATE TEDS680E02
"Customer concerned about a spark in the dryer. Discovered the light bulb for dryer was shattered, but still attempting to make light. Light bulb should be replaced. Removed broken bulb from socket. Customer will be replacing bulb."
Near Pittsford, NY 14534
Shaiman
Job Details:
11/16/2019
DRYER WHIRLPOOL WGD4815EW2
Customer reports the unit is making a strong burning smell. Ran the unit for a while and only smelled the normal scent of a running gas dryer. Contacted the manufacturer technical support who stated the machine is operating as designed. No issues present. SR: 7726383405
Near Rochester, NY 14609
Shaiman
Job Details:
11/16/2019
DISHWASHER WHIRLPOOL WDP370PAHW0
Customer concerned about unit leaking intermittently. No error codes stored. Water was present at the bottom. Ran a wash cycle in efforts to re-create the issue. No issues seem to be present at the time.
Near Spencerport, NY 14559
Shaiman
Job Details:
11/16/2019
DISHWASHER WHIRLPOOL WDF540PADM
Unit would not stay closed. Replaced latch and adjusted catch. Repair successful. ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Rochester, NY 14611
Shaiman
Job Details:
11/16/2019
RANGE KITCHENAID KESS907SWW06
Unit is displaying F2E1 error code. Unable to get unit into diagnostics to review any other codes. Keypad should be replaced in order to further diagnose. ; ordrng 1 WP9761566 (USER INTERFACE)
Near Rochester, NY 14617
Dave L
Job Details:
11/16/2019
REFRIGERATOR KITCHENAID KFIV29PCMS03
Installed ice fan kit due to frosting in the freezer. Customer to monitor.
Near Penfield, NY 14526
Dave L
Job Details:
11/16/2019
REFRIGERATOR KITCHENAID KRSC503ESS01
Dispensing of ice and water is intermittently not working. Unable to recreate. Suspecting was pressure issue. Recommending that the customer remove and reinstall filter if the issue returns. If water returns after filter installation order W10786952 pressure reducer. Valves all testing good and ice bin is full
Near Fairport, NY 14450
Dave L
Job Details:
11/16/2019
REFRIGERATOR KITCHENAID KBFS20EVMS11
Ice maker fill tube was frozen shut. Removed ice from tube. Ice maker tested good
Near Canandaigua, NY 14424
Dave F
Job Details:
11/16/2019
DISHWASHER WHIRLPOOL WDT970SAHV0
"Replace dishwasher soap dispenser in door.Tested using diagnostics ,Tested good."
Near Pittsford, NY 14534
Dave F
Job Details:
11/16/2019
WASHER WHIRLPOOL WFW8620HW1
Replaced user interface and made sure that all connections at control were seated correctly Called techline SR 7726385498 to make sure where a wire went as it wasn't colored correctly. . Tested unit . Tested good .
Near Fairport, NY 14450
Dave F
Job Details:
11/16/2019
REFRIGERATOR FRIGIDAIRE FGHB2866PP2
Replaced seal kit to ice maker evaporator. Customer will monitor. .
Near Rochester, NY 14623
Dave F
Job Details:
11/16/2019
REFRIGERATOR GE CFCP1NIYCSS
Water leaking from the tube that goes to the bladder . Cut the hose and extended the hose from the bladder . Unit is no longer leaking and is working as expected .
Near Rush, NY 14543
Dave F
Job Details:
11/16/2019
OVEN WHIRLPOOL WFE770H0FZ1
Smoking coming from cavity area . Found dog food was between the insulation and mouse turds . Took care of debris . Unit tested good . Charged customer service call .
Near Rochester, NY 14621
Shaiman
Job Details:
11/16/2019
DRYER AMANA NED4655EW
"Customer concerned about the timer not moving during cycles and no heat. All fuses testing good. Replacing timer. ; ordrng 1 W10857612 (TIMER), dspstn on spec-tagged invntry: 1 341241 BELT"
Near Fairport, NY 14450
Evan
Job Details:
11/16/2019
RANGE WHIRLPOOL WFG775H0HZ0
Customer stated that flame height on burners was too High. Adjusted Desired burners to customers satisfaction. Unit tested good otherwise
Near Spencerport, NY 14559
Shaiman
Job Details:
11/16/2019
DRYER WHIRLPOOL WED5000DW2
"Customer reports when setting the timed dry to 70 & 50 minutes, the unit shuts off. Everything after 40 minutes works fine. Sensor dry also works fine. Suspecting a malfunction in the timer. Replacing timer. ; ordrng 1 WPW10185992 (TIMER)"
Near Rochester, NY 14616
Dave L
Job Details:
11/16/2019
OVEN AMANA AGR5330BAS3
Unit has power but the control is unresponsive. Replaced control unit tested good
Near Avon, NY 14414
Dave F
Job Details:
11/16/2019
WASHER WHIRLPOOL WTW7500GW0
F6E2 error code. Replaced UI and control board due to no operation. Coated control in dielectric grease.calibrated unit.ran unit in auto diagnostics.unit tested good.
Near Rochester, NY 14612
Dave L
Job Details:
11/16/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Dishwasher door was not closing properly. Removed back wheels to level dishwasher. Unit will have to be framed to cabinets. Upper mounting bracket is too far back. Ran unit to leak test. Unit tested good
Near Fairport, NY 14450
Dave L
Job Details:
11/16/2019
REFRIGERATOR KITCHENAID KRFC704FBS00
Fresh food evaporator is frosted again. Control version is not updated. Ordering control. Defrosted evaporator. S27311 for double labor for defrosting coil ordering cover as wellDocumented with tech line under previous SR number ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL)
Near Rochester, NY 14609
Shaiman
Job Details:
11/16/2019
RANGE TAPPAN TGF317ESC
Customer concerned about left front burner not working. Removed burner and cleaned debris that was blocking the flow of gas to the spark. Unit tested good.
Near Williamson, NY 14589
Evan
Job Details:
11/16/2019
MICROWAVE WHIRLPOOL KMHC319ESS4
"Unit is still experiencing same issue. Unit will heat on certain functions but not on others. Called techline to document issue. Techline is recommending changing door panel suspecting issue with User interface failing to communicate with control/ magnetron. Ordering Door AssmeblySR: 7726387997; ordrng 1 W11205123 (DOOR ASSEMBLY ), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
Near Fairport, NY 14450
Evan
Job Details:
11/16/2019
DRYER WHIRLPOOL WED7500GW0
Customer stating unit will not power up at all. Upon arrival checked incoming voltage unit is receiving 240v as it should. Checked thermal fuse for continuity. Fuse tested closed. Confirmed that control is receiving 120v. Control is failing to send power to UI and motor. Ordering control and UI ; ordrng 1 W11124268 (UI ) and 1 W11124284 (CONTROL )
Near Penfield, NY 14526
Evan
Job Details:
11/16/2019
WASHER ROPER RTW4516FW2
"Replacing gear case , motor and belt due due to unit failing to engage into spin. Replaced all parts. Ran diagnostic cycle. Ran calibration. Unit tested good"
Near Pittsford, NY 14534
Shaiman
Job Details:
11/16/2019
DISHWASHER GE GDT655SSJ2SS
Unit would not power on. 120v going to unit. The Indicator light on the control board was not illuminated. Replaced board. Repair successful.
Near Victor, NY 14564
Dave F
Job Details:
11/16/2019
WASHER WHIRLPOOL WTW8500DC0
"Gearcase splines are worn out and so is the washer plate . Unit needs gearcase W10811956 , washplate W10752283 and spaner nut W10909670 . . Parts are covered according to JM S code 86659 .; ordrng 1 W10811956 (gearcase) and 1 W10909670 (nut-spaner)"
Near Rochester, NY 14607
Dave L
Job Details:
11/16/2019
REFRIGERATOR WHIRLPOOL WRF560SMHB00
Bail arm was not full seated causing too much ice ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Pittsford, NY 14534
Dave L
Job Details:
11/16/2019
REFRIGERATOR KITCHENAID KFXS25RYMS4
Replaced ice room fan. Fan came on in test 36