Near Rochester, NY 14618
Evan
Job Details:
10/25/2019
DISHWASHER FRIGIDAIRE LFID2426PS1A
Customer stating that unit is not running. Customer has flipped breaker and unit will still not power up. Upon inspection discovered that control was receiving power but unit was failing to accept commands. Unit needs new control. Quoted customer for control. Customer has decided to replace unit. Collecting service call fee
Near Farmington, NY 14425
Dave F
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Replaced adjusters for top rack . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Gates, NY 14606
Shaiman
Job Details:
10/25/2019
DISHWASHER FRIGIDAIRE FFBD2412SB0A
Customer reports unit is leaking from right side. Old gasket appeared to be worn. Replaced gasket. Repair successful.
Near Rochester, NY 14615
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00
Air diffuser is very loud. Ordering diffuser; ordrng 1 W11164593 (diffuser)
Near Rochester, NY 14609
Evan
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer stated that upper rack was falling. Upon inspection discovered that wheels had broken off adjusters causing rack to falls. Replaced adjusters on both sides. Reinstalled rack. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW00
Replaced evap due to no charge. Unit testing good
Near Rochester, NY 14607
Steve
Job Details:
10/25/2019
RANGE FRIGIDAIRE FFGF3011LWC
Replaced ignitor for bake not lighting. The oven tested good ; used 1 12400035 (IGNITOR) from stock
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04
The evaporator fan has failed causing poor cooling. Ordering fan quoted 308.01; ordrng 1 W11024089 (motor-evap)
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Replaced warped left side FF door
Near Rochester, NY 14624
Dave L
Job Details:
10/25/2019
DRYER FRIGIDAIRE FEX831CS0
Blower wheel is broken. Ordering blower ; ordrng 1 131476300 (blower wheel34.63)
Near Rochester, NY 14620
Shaiman
Job Details:
10/25/2019
DRYER ROPER RED4516FW0
"Customer reports unit drys intermittently. Tested airflow with Whirlpool Vent Tester. Unit failed vent test. After further investigation, discovered not only the vent exceeds 8 ft, but is also visibly clogged at the outlet. Informed customer that the vent should be cleaned for optimal performance. Unit testing good."
Near West Henrietta, NY 14586
Shaiman
Job Details:
10/25/2019
DRYER WHIRLPOOL MEDC465HW0
"Customer concerned about long dry times and the unit moving too easy. Made sure the plastic feet are installed. Recommended to have non-slip pads installed. As for the dry times, unit failed vent test. Vent exceeds 8 feet & is crushed in a few different places. Recommended to have the vent rebuilt with different material and shortened as much as possible. Unit testing good."
Near Gates, NY 14606
Shaiman
Job Details:
10/25/2019
DRYER WHIRLPOOL NED4655EW1
Broken door switch resulted in unit not turning on. Replaced switch. Unit testing good.
Near Webster, NY 14580
Evan
Job Details:
10/25/2019
WASHER AMANA NTW4701BQ
Customer stated that unit is leaking water. Upon arrival checked for error codes. Unit had no codes present. Ran test cycle. Unit completed cycle as it should. Ran normal cycle and let basket fill completely. Leak is coming from shut off for water running to machine. Unit itself tested good. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details:
10/25/2019
OVEN KITCHENAID KODE500ESS04
Replacing outer door assembly due to door assembly glass shattering during delivery. Replaced outer door glass. Unit tested good
Near Rochester, NY 14622
Evan
Job Details:
10/25/2019
RANGE AMANA AGR6603SFW2
Customer stated that right front burner would not light but could smell gas flowing. Tested burner upon arrival. Unit would not light. Replaced burner head. Tested burner again multiple times. Unit now lighting as it should. Unit tested good
Near Rochester, NY 14612
Evan
Job Details:
10/25/2019
RANGE WHIRLPOOL WFE525S0HV1
Customer stated that glass on cooktop was scratched. Upon arrival discovered that cooktop had multiple scratches in glass. Replaced cooktop. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Customer stated that units upper rack was falling. Upon inspection discovered that clips for adjuster on left side had come detached. Found clips in bottom of tub. Was able to reinstall clips and test rack. Showed customer how to raise and lower rack position. Once reinstalling clips rack tested good. Checked for error codes no codes present. Unit tested good
Near Rochester, NY 14624
Shaiman
Job Details:
10/25/2019
WASHER MAYTAG MVWB766FW1
Replaced gearcase. Inner basket still has play and does not sit steady in the outer tub. Replacing inner basket. ; ordrng 1 W10811957 (INNER BASKET)
Near Avon, NY 14414
Steve
Job Details:
10/25/2019
DRYER MAYTAG MEDB765FW0
Replaced hinges and strike door door not closing. The door tests good. Left inner door with customer. The dryer tests good.
Near Pittsford, NY 14534
Steve
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00
Plugged in led light connection and lights are working now.
Near Rochester, NY 14620
Steve
Job Details:
10/25/2019
REFRIGERATOR FRIGIDAIRE FRS24WSG2
Found the compressor running and unit not cooling. Restarted unit and the compressor started tight up like it had no pressure in unit. The unit is 20 years old. Recommended customer to replace unit due to repair cost and age of machine.
Near Rochester, NY 14609
Steve
Job Details:
10/25/2019
DRYER WHIRLPOOL WED7500GC0
Replaced broken strike causing door to not close. The door tests good.
Near Penfield, NY 14526
Evan
Job Details:
10/25/2019
WASHER WHIRLPOOL MHW5630HW0
Customer stated that unit was flashing long fill error code. Checked for error codes. Unit was displaying code f8e1 for water valve error. Checked each valve for resistance. Hot water valve gave resistance reading of 1200k (within range) cold water valve is a double valve. C1 on cold water valve gave resistance reading of 2200k (outside of range) C1 on cold water valve is causing fault code. Ordering water valve ; ordrng 1 W11316256 (WATER VALVE )
Near Avon, NY 14414
Dave F
Job Details:
10/25/2019
WASHER WHIRLPOOL WFW8620HW
Customer does not need service .unit is working . Phone number was wrong . Correct number is 585-739-2690
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
WASHER WHIRLPOOL WTW8500DW
Replaced drum assembly due to noise. Ran load size calibration and load tested unit in diagnostics. Unit tested good
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04
Replaced open evaporator fan motor. Unit tested good. Leveled unit for the customer
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00
Tightened right hand FF handle.
Near Rochester, NY 14625
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL MBF1958XES3
Unit at 1degree in the freezer on arrival 120VAC to ice maker but it would not run replaced module. Unit cycled and filled ; used 1 W10884390 (ICEMAKER) from stock
Near Penfield, NY 14526
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00
Unit was not cooling due to a frosted evaporator. Jazz board is not shutting off the compressor. Replaced board and defrosted the evaporator. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Fairport, NY 14450
Evan
Job Details:
10/25/2019
DRYER MAYTAG MEDB766FW0
Customer stating that start button does not always respond to commands and they are experiencing Long dry times. Checked for error codes. Unit displaying f2e1 code for stuck key error. Advised customer to use timed dry setting for best results. Ordering console ; ordrng 1 W11042482 (CONSOLE )
Near Fairport, NY 14450
Evan
Job Details:
10/25/2019
DRYER WHIRLPOOL WED7800XW0
Customer stated that unit is producing squealing noise while drum is spinning. Upon inspection discovered that idler pulley was sticking and also bearing inside blower housing was beginning to fail. Unit will need idler pulley tech suggested blower replacement also. Ordering pulley and blower ; ordrng 1 WPW10256512 (BLOWER HOUSING ) and 1 WPW10547292 (PULLEY AND)
Near Rochester, NY 14605
Dave L
Job Details:
10/25/2019
REFRIGERATOR FRIGIDAIRE FFSS2315TE
Unit is not making ice due to a frozen fill tube. Customer has already replaced filter. Thawed fill tube and tested
Near Palmyra, NY 14522
Dave F
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02
Replaced start device and thermostat. Ran unit and checked frost pattern. Unit tested good .customer to monitor.
Near Lyons, NY 14489
Dave F
Job Details:
10/25/2019
DISHWASHER MAYTAG MDB8989SHB0
F6E1 water level low error code . Found debris inside drain hose causing the dishwasher to drain the water during the wash cycle . Removed debris . Tested unit . Unit is working as expected.
Near Rochester, NY 14624
Steve
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01
Replaced ice drier that was leaking. Inspected the compartment area and evaporator with black light and found no leaks. Recharged and the refrigerator is cooling. ; used 2 WPW10143759 (DRIER-UV DYE) from stock
Near Pittsford, NY 14534
Steve
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00
Ordering compressor for no cool ; ordrng 1 876765 (mtg kit) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Walworth, NY 14568
Dave F
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KSBS25INBL00
Replaced control . Unit is now cooling as expected. Evap fan is running .unit test good .
Near Rochester, NY 14606
Shaiman
Job Details:
10/25/2019
DRYER KENMORE 6917702W10
"Unit does not turn on, only hums when attempting to start. Power going to motor, but is not spinning the drum. Motor should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
Near Macedon, NY 14502
Dave F
Job Details:
10/25/2019
FREEZER MAYTAG MFF2558VEW6
Replaced drain tube and defrost drain . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Macedon, NY 14502
Dave F
Job Details:
10/25/2019
REFRIGERATOR MAYTAG MFI2569VEM4
Replaced control to unit for not cooling and UI not responding to touch . Unit tested good . Freezer rails are seized was able to get the door open . Customer is going to try and clean the rails . Moisture was left inside freezer and cause corrosion .
Near Fairport, NY 14450
Dave F
Job Details:
10/25/2019
WASHER WHIRLPOOL ETW4300TQ0
Replaced lid switch . Tested unit . Tested good .
Near Fairport, NY 14450
Dave F
Job Details:
10/25/2019
REFRIGERATOR FRIGIDAIRE FGHB2866PP2
Found the ice maker evaporator drain was plugged. Cleared drain and defrosted . Tested drain . Drain is now working as expected. Customer will monitor.
Near Spencerport, NY 14559
Shaiman
Job Details:
10/25/2019
RANGE AMANA AGR6603SFB2
Broil and bake spark igniters are not functioning; no spark. DSI Board should be replaced. ; ordrng 1 W11162730 (DSI BOARD)
Near Rochester, NY 14612
Shaiman
Job Details:
10/25/2019
WASHER MAYTAG MVWB766FW1
"Customer reports the unit continuously goes off balance during loads. Inner basket is not secured to the gear case due to stripped splines on the inner basket. Replacing control, inner basket, and returning with gear case. ; ordrng 1 W10811956 (GEAR CASE) and 1 W10811957 (INNER BASKET) and 1 W11135392 (CONTROL)"
Near Rochester, NY 14624
Shaiman
Job Details:
10/25/2019
DRYER WHIRLPOOL WGD4815EW2
"Igniter glows but doesn’t heat. Replaced could, same issue present. Tech line agent suggests replacing the burner assembly. SR: 7726207401; ordrng 1 W10823508 (BURNER ASSEMBLY )"
Near Webster, NY 14580
Dave L
Job Details:
10/22/2019
DISHWASHER MAYTAG MDB8989SHZ0
Unit is very loud when washing. Found that the wash motor was vibrating against the waterline again the floor. Adjusted water line. Gasket on dispenser was out of place preventing door from closing. Reinstalled dispenser gasket. Unit it much more quiet after adjustment.
Near Webster, NY 14580
Dave L
Job Details:
10/22/2019
REFRIGERATOR AMANA ARB9059CS
The hardwood floor in front of the refrigerator is buckled. Rolled unit out to check for leaks. Tested all tubing and connections during dispensing and ice maker fill. No signs of leaking behind the unit or in the machine compartment. Filled drain pan to check forCracks. Water did not leak out of drain pan. Did not find standing water in the fresh food section under the filter or crispers. No ice build up in the evaporator pan or the freezer bottom. Drain tube is clean and in position. Inspected area under the unit in the basement. Water line penetration is dry. Found a moist rust spot on the case behind the unit unable to access this area because it is sealed from the factory. Possible condensation issue behind the liner and case. Showed this to the customer. Not other water sources exist near the unit and the floor damage. Recommending that the customer leave the water to the unit shut off.
Near Rochester, NY 14624
Shaiman
Job Details:
10/22/2019
DISHWASHER KITCHENAID KDFE104DBL5
"Unit would fill with water and drain, but would not spray during a wash cycle. Motor would sound as if it’s attempting to wash but no action was present. Replaced sump motor. Unit testing good.; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near North Chili, NY 14514
Dave F
Job Details:
10/22/2019
DISHWASHER MAYTAG MDB6759AWW2
Replaced user interface. Led lights are now lighting up and showing selections. Tested unit . Tested good
Near Rochester, NY 14612
Shaiman
Job Details:
10/22/2019
WASHER WHIRLPOOL WTW5000DW0
"Customer states the unit acts funny during the spin cycle, clothes come out still wet. F7E1 F5E1 error codes stored. Ran auto test. Unit fills, agitates, and drains as it should. However in spin, the unit sounds as if it’s slipping. Replaced hub & calibrated. Unit testing good. ; used 1 W10528947 (HUB) from stock"
Near Rochester, NY 14611
Dave F
Job Details:
10/22/2019
RANGE WHIRLPOOL WFG515S0ES1
Went to address as listed from dispatch . Customer lives in North Carolina. Not Rochester NY
Near Rochester, NY 14621
Dave F
Job Details:
10/22/2019
REFRIGERATOR KENMORE 106.609329
Evap fan is working . Unit is cooling . Unit may need thermostat was it has to be all the way up to keep unit running . They are getting them a new unit .
Near Rochester, NY 14607
Dave F
Job Details:
10/22/2019
REFRIGERATOR KITCHENAID KRFF507HPS00
Little bit of frost on the drawers . Checked seals unit is sealing is good . Unit temperatures are good . Lower freezer temperature down to -2 . Customer will monitor.
Near Penfield, NY 14526
Dave F
Job Details:
10/22/2019
WASHER WHIRLPOOL LA6058XTW0
Replaced drive motor . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
10/22/2019
DRYER GE GFD45ESPM1DG
Replaced top left sliders for squeaking. Could hear squeaking when unit was hand turned and running . Unit no longer squeaking.
Near Mendon, NY 14506
Steve
Job Details:
10/22/2019
COOKTOP KITCHENAID KGCT365BBL0
Cleaned orifice for left front burner for small flame. The burner tested good
Near Rochester, NY 14617
Dave L
Job Details:
10/22/2019
WASHER WHIRLPOOL WTW4930XW3
Unit is displaying a motor fault error and will not finish cycled due to a worn gearcase. Gear case is very loud. Ordering gearcase and transmission.; rqstng P&A on 1 W11255272 (gearcase) and 1 WPW10006355 (actuator)
Near Rochester, NY 14618
Steve
Job Details:
10/22/2019
RANGE KITCHENAID KSEG700ESS3
Replaced door panel for scratch on arrival.
Near Rochester, NY 14625
Evan
Job Details:
10/22/2019
DRYER MAYTAG MEDC215EW1
Replacing dryer handle due to old handle’s tabs breaking off causing handle not to stay in place. Replaced handle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861225 HANDLE
Near Williamson, NY 14589
Dave L
Job Details:
10/22/2019
REFRIGERATOR WHIRLPOOL WRS576FIDM01
"Installed new door. New door will not shut due to defect in the liner. Reinstalled old door. Ordering new freezer door; rqstng P&A on 1 LW10669496 (DOOR FREEZER), states that autho needed"
Near Rochester, NY 14606
Dave L
Job Details:
10/22/2019
DRYER WHIRLPOOL LE5800XSW3
Unit is not heating due to an open high limit. Dryer cavity is packed with lint and will need to be cleaned before that dryer can be used safely. Venting is restricted and also needs to be replaced. Unable to reach landlord at this time to discuss the repair. ; ordrng 1 279769 (thermal cutoff)
Near Rochester, NY 14625
Evan
Job Details:
10/22/2019
WASHER WHIRLPOOL WFW6620HC0
Customer stating that unit was leaking from underneath middle of machine. Checked for error codes upon arrival. No codes present. Removed back panel to inspect drain boot and all hoses inside cabinet. Ran test 1 in diagnostic and filled unit up with water. Ran drain cycle and observed unit. Repeated this step multiple times. Could not get unit to replicate issue. Customer to monitor
Near Churchville, NY 14428
Shaiman
Job Details:
10/22/2019
DISHWASHER KITCHENAID KDPE234GPS0
"Third level rack failed, along with the tracks on both sides. Replacing third level rack, and the tracks on either side. ; ordrng 1 W10913628 (LEFT TRACK) and 1 W10914507 (RIGHT TRACK)"
Near Rochester, NY 14612
Dave L
Job Details:
10/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Replaced noisy damper. New damper tested good
Near Rochester, NY 14626
Dave L
Job Details:
10/22/2019
REFRIGERATOR MAYTAG MFI2570FEB02
Replaced dented right hand fresh food door.
Near Manchester, NY 14504
Steve
Job Details:
10/22/2019
WASHER WHIRLPOOL WTW5000DW2
Replaced gearcase and belt for leaking grease. The washer tested good.
Near Rochester, NY 14607
Steve
Job Details:
10/22/2019
REFRIGERATOR MAYTAG MFW2055FRZ00
Replaced thermistor and evaporator fan motor for FF not cooling. Replaced right side door for hing receiver broken. The refrigerator tested good
Near Manchester, NY 14504
Steve
Job Details:
10/22/2019
WASHER MAYTAG MVWB835DW0
Replaced wash plate for stripped gears causing poor wash. The washer tested good.
Near Hilton, NY 14468
Shaiman
Job Details:
10/22/2019
WASHER GE GTW485ASJOWS
Start button got stuck and recessed behind the panel. Adjusted the button tree back to the normal position. Repair successful.
Near Fairport, NY 14450
Steve
Job Details:
10/22/2019
DISHWASHER KITCHENAID KDTM354DSS4
Ordering motor for seized motor causing no wash.. Original quote was 601.99. Customer denied. Part covered under loyalty retention program; ordrng 1 W10805015 (pump&motor)
Near Hilton, NY 14468
Shaiman
Job Details:
10/22/2019
WASHER WHIRLPOOL WTW7500GW2
Customer concerned about the unit not always dispensing hot and or cold water; clothes also coming out more wet than usual. F5E2 and F0E4 Era codes stored. Replaced water valves. Unit tested good.
Near Rochester, NY 14626
Shaiman
Job Details:
10/22/2019
WASHER MAYTAG MVWC565FW1
Unit would not lock. Customer also stated an item caused the basket to not move. Customer spun the basket but was worried about the item causing issues in the future. Filled and drained the unit 3 times to ensure the item didnt get into the pump and cause damage. F5E3 error code stored. Latch failed mechanically. Replaced latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock
Near Honeoye Falls, NY 14472
Dave F
Job Details:
10/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00
Replaced left hand door for wire harness being torn .found the new ice maker that was inside the new door was broken . Took ice maker out of the other door that was new and replaced with it . Tested unit . Tested good . Leveled doors .
Near Pittsford, NY 14534
Steve
Job Details:
10/22/2019
OVEN WHIRLPOOL WOD77EC0HS01
Part coming in today. Returning today with part; saved tckt
Near Penfield, NY 14526
Evan
Job Details:
10/22/2019
WASHER WHIRLPOOL WTW4855HW1
Customer stated that unit was continue to run after cycle was finished. Unit would get to final spin and then start cycle over again. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Ran rinse and spin cycle. At end of rinse & spin cycle unit would not stop engaging into spin after being finished. Replaced control and ran rinse and spin again. Unit completed cycle as it should. Unit tested good
Near Rochester, NY 14609
Evan
Job Details:
10/22/2019
WASHER GE WHDRR418G1WW
Customer stated that unit was producing scraping noise while unit is running. Removed front panel to inspect unit. Ran cycle with panel off to observe unit. Discovered that basket is sagging once full of water causing motor mounts to rub and cause noise. Quoted customer to replaced suspension. Customer did not want to proceed at this time due to age of unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
10/22/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01
Replacing hinge bushing on right side door due to bushing being missing causing door not to shut properly. Replaced bushing. Tested door. Door now shutting as it should. Unit tested good
Near Rochester, NY 14617
Dave L
Job Details:
10/22/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS03
Unit is frosting in the freezer corner. Gasket and freezer basket looking okay. Ordering service kit for freezer frost. Unit has an extended warranty dispatch number is 6851487 ; rqstng P&A on 1 W10864519 (filter adapter)
Near South Bristol, NY 14424
Steve
Job Details:
10/22/2019
REFRIGERATOR KITCHENAID KBFS22ECBL00
Ordering door gaskets for ripped gaskets. Ordering damper for loud damper. ; rqstng P&A on 1 W10435972 (gasket-fip LEFT BLACK) and 1 W11368721 (GASKET RIGHT BLACK) and 1 WPW10594329 (control)
Near Rochester, NY 14609
Evan
Job Details:
10/22/2019
DRYER MAYTAG MEDC215EW1
"Customer stated that unit would not run. Inspected incoming voltage and discovered thermal event at L1 on terminal block causing unit not to run. Ordering power cord, terminal block & terminal block wiring kit. ; ordrng 1 279318 (TERMINAL BLOCK SCREWS) and 1 PT400L (POWER CORD ) and 1 WP3397659 (TERMINAL BLOCK)"
Near Rochester, NY 14626
Dave L
Job Details:
10/21/2019
MICROWAVE GE PS89240DF188
Magnetron has failed ordering magnetron and diode; ordrng 1 WB26X32629 (MAG 196.27) and 1 WB27X10037 (diode-cable assy27.24)
Near Irondequoit, NY 14617
Shaiman
Job Details:
10/21/2019
DISHWASHER KITCHENAID KDFE104DWH2
"Customer reports the unit started leaking after glass broke inside the machine. Customer cleaned the glass out, then it leaked during next cycle. Ran the unit 4 times in both normal and tough soil cycles. No leak. Tested the unit on light soil cycle and it began to leak. After investigation, discovered the unit was leaking from the detergent dispenser. Replacing dispenser.; ordrng 1 W10861000 (DISPENSER)"
Near Rochester, NY 14612
Dave L
Job Details:
10/21/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW00
Unit is not cooling due to a low charge caused by a leak in the evaporator. There is no sealed system warranty. Ordering evaporator ; ordrng 1 W10836706 (evaporator)
Near Penfield, NY 14526
Dave L
Job Details:
10/21/2019
REFRIGERATOR MAYTAG MSS26C6MFZ
Items freezing in fresh food section temps at 33 on left side. Pics of the inside of the fresh food section attached. Unit is set at 39. Freezer set at 3 and temps out at 3. Scheduling for Monday for documentation with tech line; schdld next appmnt for 10/21 MON !
Near Churchville, NY 14428
Steve
Job Details:
10/21/2019
DRYER FRIGIDAIRE AGQ8000FG2
Replaced high limit for open limit. Tested vent with vent tester and it tested bad. Recommended customer get the vent cleaned. I broke the console during repair. Ordering console. ; ordrng 1 134557020 (panel)
Near Rochester, NY 14606
Steve
Job Details:
10/21/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
"Ordering crisper drawer, holder and grease for deformed holder causing drawer to not pull out properly ; ordrng 1 542638 (grease) and 1 W11162446 (CRISPER) and 1 W11368751 (HOLDER)"
Near Piffard, NY 14533
Steve
Job Details:
10/21/2019
REFRIGERATOR MAYTAG MRT311FFFZ00
Caulked gaps in liner that was causing warm air to enter freezer and frost building up. The refrigerator tests good
Near Rochester, NY 14616
Shaiman
Job Details:
10/21/2019
WASHER MAYTAG MVWC565FW1
Removed sheet & replaced agitator. Unit testing good.
Near Churchville, NY 14428
Steve
Job Details:
10/21/2019
DISHWASHER JENN AIR JDB9000CWP
Replaced right upper rack track for grinding. The rack tests good ; used 1 W11259786 (TRACK) from stock
Near Rochester, NY 14622
Shaiman
Job Details:
10/21/2019
DRYER MAYTAG MEDC215EW1
Vent exceeds 7 3/4 feet. Informed the customer that the vent should be shortened for optimal performance. Unit testing good.
Near Rochester, NY 14609
Dave L
Job Details:
10/21/2019
REFRIGERATOR FRIGIDAIRE FFHT1826LW5
Checked coils and temperature. Cleaned condenser that was only very slightly dirty as a courtesy (part of diagnosis). Freezer at -1 fresh food at 37. Unit testing good
Near Fairport, NY 14450
Dave L
Job Details:
10/21/2019
DISHWASHER MAYTAG MDBH965AWS
Unit is not operating due to a shorted control. Customer is going to replace due to age
Near Rochester, NY 14621
Shaiman
Job Details:
10/21/2019
WASHER WHIRLPOOL GHW9100LW1
"Customer states unit stops mid cycle. No error codes stored. Ran an auto test cycle, unit I’d not draining as it should & the drain pump is audibly dysfunctional. Drain pump should be replaced."
Near Rochester, NY 14624
Steve
Job Details:
10/21/2019
WASHER WHIRLPOOL WFW9150WW00
Found motor control board laying on its side under washer. Looks like water had gotten onto washer floor. Found no communications from main control to motor control and is showing error code. The washer needs main control and motor control. The customer is going to replace due to cost of repair.
Near Rochester, NY 14624
Steve
Job Details:
10/19/2019
REFRIGERATOR JENN AIR JCD2389GEW
"The auger mot came broken. Ordering another. Used two screws on solenoid. The solenoid is missing a spring. The part is discontinued. Customer wants to proceed with repair. Rescheduling; ordrng 1 12001773 (motor,auger)"
Near Rochester, NY 14620
Steve
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL KRFF507HPS00
Found damper is grinding. Ordering damper. ; ordrng 1 WPW10479155 (control)
Near Rochester, NY 14618
Evan
Job Details:
10/19/2019
WASHER WHIRLPOOL WTW5500XL0
Replaced motor due to unit not spinning basket. Unit was producing hum/ buzzing sound when engaging into spin or agitate. Replaced motor and unit was still experiencing same issue unit would begin to spin and then the motor would begin to buzz. Unit was displaying motor control error code. Customer does not want to proceed due to cost of control. Please reimburse customer for actuator cost and labor from initial visit.
Near Scottsville, NY 14546
Steve
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Tested ice maker dispenser and ice came out as expected.
Near Fairport, NY 14450
Steve
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00
Found no water hooked up to refrigerator and ice maker was calling for water that was causing noise. Removed ice maker for customer.