Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1502 customer reviews

Dave F.

Dave F.

RANGE KITCHENAID KFGG500ESS2 Unit is not lighting the gas . Needs new burner head for right front . Ordering Burner WPW10515455 . Send part to customer.; ordrng 1 WPW10515455 (burnr-head (SHIP PART TO CUSTOMER))

Near Sessler Dr, Geneva, NY 14456
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WML55011HS2 "Unit is not heating . Called techline SR 7725841405 checked power relay on board didn't have 120v when door was closed . Could be due to a bad switch . Replaced interlock. Tested unit again . Same issue . Ordering control W11129648 , filter board WPW10531156, transformer W11024976 , diode W11256462 , magnetron W11115131 . Will try control board .ordering other parts to have on hand .; ordrng 1 W11024976 (transformr) and 1 W11115131 (magnetron) and 1 W11129648 (cntrl-elec) and 1 W11256462 (diode) and 1 WPW10531156 (filter)"

Near Park Ave, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR AMANA TM17TBW Inspected unit for abnormal sounds. Could not replicate. Inspected condenser fan for wear. Looked okay. Evaporator fan looksOkay. Many parts are discontinued on this model. Cleaned condenser as a courtesy. Verified defrost operation.

Near Twin Pines Ct, Rochester, NY 14616
David L.

David L.

WASHER MAYTAG MVWX655DW1 The washer would not completeCycles due to a broken armature on the actuator. Replaced the actuator and ran calibration. Unit tested good; used 1 W10913953 (ACTUATOR) from stock

Near Armstrong Ave, Irondequoit, NY 14617
Dave F.

Dave F.

RANGE WHIRLPOOL WFC310S0EB3 F9E0 mis wired error code . Unit needs new harness W11226234 and block terminal W10245259 ordering parts .; ordrng 1 W10245259 (block-term) and 1 W11226234 (harns-wire)

Near Hathaway Dr, Farmington, NY 14425
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Ice maker wasn't working . Wouldn't cycle . Replaced ice maker . Cycled unit tested good . Checked water flow was slow . Opened and closed self piercing valve . Water flow is now faster . Center rail that holds the crisper drawer is broken . Needs new rail WPW10326469 , frame WPW10329866 , trim WPW10231345 , ordering filter bypass W11395888; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10231345 (trim-shelf) and 1 WPW10326469 (rail-centr) and 1 WPW10329866 (frame)"

Near Crane St, Clifton Springs, NY 14432
David L.

David L.

RANGE MAYTAG MEW9527FZ02 Oven had a door latch code after selfClean but is operational. Unable to recreate failure. Door motor testing good. Customer would like to monitor

Near Rogers Pkwy, Irondequoit, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW1 Customer stated that unit was stuck in wash cycle. Checked for codes upon arrival. Unit was displaying error code f5e2 for lid lock fault. Attempted to run test cycle. Latch will not lock. Replaced lid lock and ran test cycle again. Unit completed cycle as it should. Ran drain & spin to confirm function outside of test mode. Unit tested good

Near Hillsborough St, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced control with updated version due to excessive humidity. Water tubes ordered were not correct. Reordering tunes; ordrng 1 W10764297 (tube-water) and 1 W10906064 (tube-water)

Near Greenway Blvd, Churchville, NY 14428
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Replaced both fresh food door gaskets and freezer gaskets due to tearing and not sealing . Doors are sealing . Sealed the cabinet with silicone both fresh food section and freezer .Tested good .

Near NY-488, Clifton Springs, NY 14432
Evan E.

Evan E.

RANGE KITCHENAID KICU509XSS00 Replacing fuse on IPC board due to unit blowing fuse and not heating left side burners. Replaced fuse. Attempted to test burners and fuse had blown in the process of doing so. Shut off power to unit and replaced IPC board. Reinstalled all parts. Tested burners after configuring cooktop. Unit tested good

Near Tobey Ct, Pittsford, NY 14534
Evan E.

Evan E.

DRYER WHIRLPOOL WGD92HEFW0 Replacing side panels due to units drum rubbing up against side walls and eventually cutting hole in side walls from drum. Replaced both side panels. Ran test cycle. Unit tested good

Near Barony Woods, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4855HW1 Agitator fell off again. Contacted tech line. Agent suggests to replace gear case and bolt at the same time. Replacing gear case and bolt. SR: 7725844677; ordrng 1 W11035747 (GEARCASE )

Near Hoover Rd, Rochester, NY 14617
Dave F.

Dave F.

RANGE WHIRLPOOL WFE540H0AW0 Replaced trim vent due to being broken and not staying connected to the oven door .tested unit . Tested good .

Near NY-488, Clifton Springs, NY 14432
Shaiman C.

Shaiman C.

DRYER AMANA NED4655EW1 Customer concerned about door not closing properly. Issue was caused by a loose screw on the hinge. Tightened screw. Repair successful.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE

Near Seneca Ave, Irondequoit, NY 14617
Steve M.

Steve M.

DRYER ADMIRAL AED4675YQ1 "Replaced white thermal fuse for no heat. The dryer is heating as expected. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Samala Cir, Rochester, NY 14625
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334GPS0 Found user interface was unresponsive. Removed and attached connection at the ui and it started working but with no sound at all. Ordering UI; ordrng 1 W11165145 (CONSOLE)

Near Lima Rd, Geneseo, NY 14454
Shaiman C.

Shaiman C.

DRYER ROPER RGD4640YQ2 Support roller showed heavy wear; causing a loud noise during use. Installed maintenance kit and tested vent. Unit testing good. Repair successful. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT

Near Candy Ln, Rochester, NY 14615
Evan E.

Evan E.

WASHER MAYTAG MHW5630HC0 Customer stated that unit was flashing the spin cycle setting when trying to start unit. Attempted to run cycle. UI was acting very erratic. Would not allow tech to select commands. Unplugged unit to let control reset. Once resetting control could not replicate issue. Ran diagnostic cycle to confirm function. Ran drain/spin cycle. Unit tested good

Near Ewald Dr, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Customer stated that the unit would not work. F5E2 error code stored. Lid would not lock in manual diagnostics. Replaced lid latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock

Near Saranac St, Rochester, NY 14621
Shaiman C.

Shaiman C.

WASHER AMANA NTW4705EW0 Customer concerned about the unit getting stuck in the wash cycle with no water in the tub. F8E1 code stored. Cold water would not dispense in manual diagnostics. Cold water valve was off due to recent pipe repairs. Turned on water valve. Ran auto verification cycle and watched machine go to rinse cycle with customer. Unit testing good.

Near Gray St, Rochester, NY 14609
Dave F.

Dave F.

RANGE GE JBP23DR2WW Right front burner switch failing ordering new switch WB24T10025; ordrng 1 WB24T10025 (infinite switch)

Near Orchid Dr, Lakeville, NY 14480
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDF550SAHB Drain pump is very loud . Ordering pump W11226877 . Water is not draining consistently after cycle . Order control W11230457; ordrng 1 W11226877 (pump-drain) and 1 W11230457 (cntrl-elec)

Near Hathaway Dr, Farmington, NY 14425
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW0 Replaced user interface due to no operation. Sprayed new user interface board with dielectric grease . Calibrated unit . Tested in auto diagnostics. Unit tested good .

Near Hemlock, NY 14466
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4949SDZ0 Removed pump and removed debris from pump area for not draining properly. The dishwasher tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Chardonnay Dr, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WFW75HEFW0 Fo7 do the pump clean out that the customer can not access was full of lint causing unit to not drain. Removed back and cleared clean out. The washer tests good.

Near E Lake Rd, Livonia, NY 14487
Shaiman C.

Shaiman C.

DRYER KENMORE 110.7088299 Unit would shut off during use due to a faulty thermistor. Replaced thermistor. Unit testing good. Vent also testing good.

Near Lattimore Rd, Rochester, NY 14620
David L.

David L.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced freezer led due to lights not illuminating in the freezer and fresh food section. Unit tested good.

Near Westwind Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Replaced valve housing assembly and ran test verification cycle. Unit testing good.

Near Southampton Square, North Chili, NY 14514
Shaiman C.

Shaiman C.

FREEZER MAYTAG MZF34X16DW04 Applied silicone to the freezer cabinet. Repair successful.

Near Bellaqua Estates Dr, Rochester, NY 14624
Evan E.

Evan E.

WASHER AMANA NTW4516FW3 Customer stated that unit did not finish cycle. Upon inspection checked for error codes. Unit was displaying basket speed fault code f7e1. Ran tachometer verification test. Shifter passed test. Discovered that cam but was loose causing pulley not to be aligned with motor pulley. This was causing issue. Tightened cam nut and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Charter Oaks Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWC450XW4 Customer stating that unit is very loud while in spin. Upon arrival checked for error codes. Unit was displaying f7e1 for basket speed fault. Ran test cycle. During spin portion of cycle could hear that gear case bearing is failing. Quoted customer to replace gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee

Near Georgetown Ln, Fairport, NY 14450
Evan E.

Evan E.

DRYER MAYTAG MGD8200FW0 Replacing UI due to unit not consistently accepting commands. Replaced UI and tested all functions. Unit tested good

Near Roder Pkwy, Ontario, NY 14519
Evan E.

Evan E.

REFRIGERATOR MAYTAG MFI2269FRZ03 Replacing freezer door gasket due to top left corner of gasket leaking air into freezer causing small amount of ice to build in top left corner. Replaced gasket. Customer to monitor if issue persists. Unit tested good

Near Furnace Rd, Ontario, NY 14519
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7300DW1 Replacing control due to unit continually Adding time to end of cycle when cycle is finished. Replace control. Ran calibration cycle. Ran quickwash while in home with customer to confirm function. Unit progressed through cycle as it should. Unit tested good

Near Knickerbocker Rd, Ontario, NY 14519
David L.

David L.

DRYER WHIRLPOOL WED4850HW0 Customer is experiencing long dry times. The vent goes up to the roof of a 4 story building and the dryer is in the basement. Explained why this is causing long dry times to the customer. Vent tested poor. Recommending customer have venting rearranged.

Near East Ave, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW Replaced drain pump. Hub was also worn out. Replaced hub and washplate. Unit testing good.; used 1 W10528947 (HUB) from stock

Near Salina St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replac d ice maker for open motor on ice maker. The ice maker passed test in harvest mode.

Near Honeoye Falls 6 Rd, Rush, NY 14543
Steve M.

Steve M.

RANGE MAYTAG MER6600FZ1 Replaced right rear burner for open burner. The stainless is coming off door. Glued stainless to door and taped until it dries. The range tests good.

Near Fairvale Dr, Penfield, NY 14526
Steve M.

Steve M.

RANGE WHIRLPOOL GFG471LVS0 Found the wire to the door switch came loose and the customer could not put unit in sabbath mode due to it is part of the process. Tightened wire and the oven goes in sabbath as expected.

Near Oakdale Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR GE GFE29HMEEES Replaced control due to update stopped all fans from running. The freezer fan started running after install. The FF fan started to work also. The refrigerator tested good.

Near Little John Way, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDS301XWH7 Replaced the upper rack adjusters for falling top rack. The dishwasher tested. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY

Near Burning Tree Ln, Penfield, NY 14526
David L.

David L.

OVEN WHIRLPOOL WOS92EC7AS02 Unit was not responding due to an open control fuse. Replaced fuse and tested fan and elements. Unit testing good

Near Royleston Rd, Rochester, NY 14609
David L.

David L.

OVEN MAYTAG MEW7527AW01 Unit was not heating due to an open control fuse. Replaced fuse and tested blower and elements. Unit testing good.

Near Denonville Pl, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS03 Customer is experiencing a leak under the unit. Water was shut off when I arrived. Rolled unit out to inspect the water valve that has failed twice before. Watched valve during use. Did not find evidence of a leak at the valve. Found a puddle of water under the drain tube that was plugged. Cleared tube and inspected drain pans.

Near Marcus Park, Webster, NY 14580
David L.

David L.

WASHER WHIRLPOOL WFW75HEFW0 The detergent was not entering the machine normally due to a mis adjustment of the dispenser cup. Readjusted cup so that the detergent would mix with the water

Near Beacon Hills Dr N, Penfield, NY 14526
David L.

David L.

RANGE WHIRLPOOL WFG550S0HZ1 Spoke to customer. Preordered regulator and caps. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10602001 (valve-gas)

Near W Wautoma Beach Rd, Hilton, NY 14468
Dave F.

Dave F.

DRYER WHIRLPOOL WED4815EW1 Checked heating element 10 ohms . Thermal fuse is good . High limit is good . Unit components tested good.. unit tested good .

Near Macedon Pkwy, Macedon, NY 14502
Dave F.

Dave F.

WASHER KENMORE 110.2071299 Motor retainer rusted and wasn't holding the motor and transmission together. Suggested replacing coupler 285753A and motor retainer WPW10086010 . Customer wasn't sure about repair . Was able to zip tie motor mount and bracket together . Tested unit . It is working . Customer may seek new unit If it breaks .; dspstn on spec-tagged invntry: 1 285753A COUPLING

Near Grand Ave, Rochester, NY 14609
Steve M.

Steve M.

RANGE GE JBP66DM1CC Customer complained of oven not heating. On arrival the the oven over heated to almost 500 degrees during preheat. The oven needs a control board. Quoted customer ; rqstng P&A on 1 WB27T11012 (faceplate ) and 1 WB27T11311 (range oven elec cont)

Near Hampshire Dr, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Called techline SR 7725510570 this is a reoccurring issue with the fresh food evaporator frosting up . Techline said that there is no further suggestions with unit to have it fixed . Techline deemed unit unrepairable . Defrosted unit for the mean time to get customer cooling . Customer will contact customer service . Trade care team SR 7725774334 . Unit is unrepairable.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Cristine Cir, Penfield, NY 14526
Steve M.

Steve M.

WASHER WHIRLPOOL WFW95HEXW0 Customer repaired machine prior to visit

Near W Lake Rd, Geneseo, NY 14454
Dave F.

Dave F.

DISHWASHER GE GDT655SGJ0WW Replaced main control and user interface. The user interface that came from GE was faulty. Put in the old user interface board . Tested unit . Tested good . Customer will contact GE about user interface board . Customer will try unit and see if it's working properly. .

Near Thrush Field Way, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr#7725834340 s6163 found control not sending power to defrost heater. Quoted customer 573.39 and they denied the quote. Part covered under loyalty retention program. ; ordrng 1 W11089236 (cntrl-elec)

Near Golden Oaks Way, Rochester, NY 14624
David L.

David L.

REFRIGERATOR MAYTAG MFX2676FRZ00 Replaced evaporator cover and evaporator motor harness due to the fresh food evaporator not defrosting. Customer to monitor

Near Fuller Ave, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MHW6630HW0 "Customer states unit has not leaked since last visit. If leaking should occur again, return with W11314648."

Near Merchants Rd, Rochester, NY 14609
David L.

David L.

WASHER MAYTAG MVWC415EW1 Unit not washing clothes due to unit unit not sensing properly. Calibrated unit back to factory setting to reset control after motor and belt were changed

Near Meadow Breeze Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR GE GFSS6KKYCSS Defrost drain is frozen and is causing water to build up under the crisper. Unit needs a drain heater. Ordering heater clip; ordrng 1 DA61-06796A (bulb clip)

Near Bryden Park, Webster, NY 14580
David L.

David L.

DRYER MAYTAG MEDC215EW1 Checked dryer. Dryer was operating as expected.

Near Audubon Trail, Rochester, NY 14622
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW4 F8E1 long fill error code . F3E2 inlet temp fault . Tested unit in diagnostics. Water valve is not working . Ordering housing W11173597; ordrng 1 W11173597 (housing)

Near Dunn Rd, Lyons, NY 14489
Dave F.

Dave F.

RANGE JENN AIR JDS1750FS0 Called techline SR 7725829846. Checked to make sure that the unit was converted to LP it was . Adjusters screws were to far out . Adjusted screws . Was able to get back rear burners set on low with good flame . Adjusted front burners but was not able to get them so they will stay lit on low . Ordering valves for both front burners W11223016; ordrng 2 W11223016 (valve-brnr)s

Near Eddy Ridge Rd, Marion, NY 14505
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 Replaced cabinet and suspension. Unit testing good.

Near Longtrail Ln, Henrietta, NY 14467
Dave F.

Dave F.

WASHER MAYTAG MVWC555DW1 "Washer not spinning out . Found the basket hub was worn out . Found the gear case drive shaft was worn out and that is what caused the basket hub to fail . Installed new hub from truck stock W10528947 . Bring washer plate W10902814 from office covered under one year . Ordering gearcase W11035751 . Another basket hub W10528947 . Parts are covered due according to office KB. ; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase), dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W10528947 (HUB) from stock"

Near Marble Cir, Rochester, NY 14615
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104DSS0 Replacing wash motor due to unit leaking from diverter. Included pictures of damaged floor in front of unit. Replaced wash motor. Ran diagnostic cycle. Unit tested good. No leaks

Near Leeds Cir, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED5520SQ0 Customer states unit is not drying as it should on medium temp setting. Collected temperatures from the exhaust. 140 average for low AND medium. 145 average for high. Suspecting a failed temp selector switch; replacing. ; ordrng 1 WP3405156 (TEMP SELECTOR )

Near Fairhill Dr, Rochester, NY 14618
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WOC75EC0HS03 Customer is experiencing F6e0 error code for UI communication error. UI is losing power. This unit is replacement for same model that was experiencing same issue. Called techline upon arrival (SR: 7725834496) explained that unit has been replaced and new unit is experiencing same issue. Techline suspecting issue with wiring in home due to reoccurring issue with new unit in home. Documented all issues with techline. ; saved tckt

Near Pathway Ln, Webster, NY 14580
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5219DE1 Replaced fan due to fan speeds not changing. New fan operating the same. Called Techline. Verified blower is changing speeds by measuring amp draw. Checked fan power cement resister measured 20ohms. ; ordrng 1 8206232 (bulb-light) and 1 W10568805 (resistor)

Near Madison Terrace, Rochester, NY 14617
Steve M.

Steve M.

RANGE ELECTROLUX EW30DS65GS7 "Found relay board is sending power to ui controller but not reading signal. Causing F15 error. Ordering ui controller. ; ordrng 1 316576704 (controller), dspstn on spec-tagged invntry: 1 316443916 CONTROL"

Near W Lake Rd, Geneseo, NY 14454
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced pantry control. Pantry control is now operating. Most of the light came back. Ordering freezer led . New UI would not function properly and would not come out of cooking off mode. Other functions would not operate. Re ordering UI and led. ; rqstng P&A on 1 W10862400 (cntrl-elec) and 1 W11130208 (module)

Near English Rd, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.50023.211 Ice maker is not making ice . Has power going to unit . Ice maker is acting intermittently and needs to be replaced .tested water flow . It has good pressure .Ordering icemaker WPW10300022 .; ordrng 1 WPW10300022 (icemaker)

Near Chablis Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Damper is very loud . Replaced damper . Found the user interface is malfunctioning and will not let me get into temperature settings .user interface is what controls the temp settings and defrost . Power cycled unit with no change . Ordering new user interface W11239666; rqstng P&A on 1 W11239666 (cntrl-elec)

Near Delemere Blvd, Fairport, NY 14450
Dave F.

Dave F.

MICROWAVE KITCHENAID KOCE500ESS08 "F1E5 error code inverter error code called techline SR 7725817934 . Techline said to replace inverter W11325604 , magnetron W11346197 and bring the control board in case W11325786; ordrng 1 W11325786 (CNTRL-ELEC) and 1 W11346197 (MAGNETRON)"

Near Woodcrest Dr, Rochester, NY 14625
David L.

David L.

DISHWASHER WHIRLPOOL WDT720PADM2 Unit is not washing due to an open wash motor. Replaced wash motor. Unit tested good. Parts covered per KB

Near Lyncourt Park, Rochester, NY 14612
Steve M.

Steve M.

DISHWASHER WHIRLPOOL DU1300XTVB0 Replaced drain hose for broken hose. The dishwasher tested good.

Near Dartmouth St, Rochester, NY 14607
Steve M.

Steve M.

DRYER FRIGIDAIRE FASE7073NW0 Replaced door catch and cleaned out blower compartment for door not closing. The dryer door is closing.

Near Brantley Way, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS35FXWHA "Customer stating that upper rack is missing clip and unit is not heating. Upon inspection discovered that heater tested open causing heating issue and upper rack was missing pivot clip. Ordering heater and pivot clip. ; ordrng 1 W10703867 (HEATER) and 1 WPW10082853 (PIVOT CLIP ), dspstn on spec-tagged invntry: 2 WPW10195622 STOP"

Near Fairway 7, Macedon, NY 14502
Steve M.

Steve M.

FREEZER FRIGIDAIRE FGHB2844LF4 Replaced main control tool for not turning heater off. Customer is going to monitor temps for next couple days

Near Capron St, Rochester, NY 14607
Evan E.

Evan E.

RANGE WHIRLPOOL WFG775H0HZ0 Customer stating that unit is acting erratically and will flash codes on display before going dim. Upon arrival checked for error codes. Unit was displaying F2e0 error code. For shorted key. Tech sheet calls for replacement of control. Ordering control ; ordrng 1 W11175139 (CONTROL )

Near E River Rd, Rush, NY 14543
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE334GPS0 Replaced both top adjusters for being brittle and breaking . Tested unit tested good.

Near Co Rd 41, Farmington, NY 14425
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Checked thermistors in diagnostics for stuff freezing on top shelf . Tested good . Checked temperatures in fresh food section 37 degrees . Freezer temp -6 . Adjusted temperatures on unit to fix issue. Unit tested good .

Near Old Winding Ln, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 Called techline SR 7725819543 . Frost buildup around evap fan . Checked thermistors in diagnostics they passed . Evap fan is working . Bi metal for defrost is working . Heater turned on . Freezer cabinet has been sealed . Fresh food section cabinet is sealed . Found the evap fan bracket wasn't very tight . Tighten bracket and re routed wires to make sure that it is sealed against the liner . Made sure the rails were clipped in to the bracket . Left side one was not . Fixed issue. All gaskets are sealing . Frost pattern was good . Techline said to remind customer of high humidity foods and to keep things sealed . No parts were mentioned that may resolve issue . Customer will monitor.

Near St Johnsville Trail, Rochester, NY 14618
Dave F.

Dave F.

MICROWAVE KITCHENAID KOCE500ESS06 Replaced Fan motor and magnetron due to noise while running. Tested unit . After replacing parts . Unit tested good .

Near Beverly Dr, Rochester, NY 14625
Steve M.

Steve M.

RANGE WHIRLPOOL WFE515S0ES0 Found right front burner not staying on. Ordering switch and burner. Found both rear burners are working but cooktop on indicator is not staying on. ; ordrng 1 W11047722 (elmnt-surf RIGHT FRONT ) and 1 WP3149400 (switch-inf RIGHT FRONT) and 2 WP3149404 (switch-inf REAR BURNER SWITCHES)s

Near Surrey Hill Way, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR GE GFE29HMEEES Replaced FF fan and updated for no cool in fresh food section. After update both fans are not running. Ordering control. ; ordrng 1 WR55X30806 (CONTROL)

Near Little John Way, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL MFF2558VEW0 Unit is not cooling intermittently due to a failing jazz board. Quoted 449.55 for replacementDescription Part Number Part Quantity ANC Availability Code Rate Line TotalDEFROST TIMER AND DEFROST EVAPORATOR WPW10503278 $152.49 1 RWPA16 1 day(s) N15 $162.70 $152.49Parts: $152.49 Service Charge: $89.95 FRL: N15 - $162.70 Additional Labor: $0.00 Tax: $32.41 Other: $12.00 Completed Job Rate: $449.56 The customer will contact us if they want to proceed with the repair.

Near Knickerbocker Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Unit not making ice . Went into diagnostics to tested harvest mode . Failed motor fault . Replaced ice maker . Tested again failed. Found that the wire harness at the bottom of the door is torn and that is why the ice maker is not working . Ordering new door LW11089011 . Stainless . ; rqstng P&A on 1 LW11089011 (dor-fip)

Near Brigham Cir, Honeoye Falls, NY 14472
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW4 Customer starting that unit is continually adding time to cycle. Checked for error codes. Unit displaying f0e5 (off balance load) f0e3 (overload) f7e9 (locker rotor). Inspected underneath machine and discovered that rotor bolt had come detached and rotor was not attached to stator and gear case. Reinstalled rotor bolt with loctite. Ran diagnostic cycle. Unit completed cycle as it should. Suspecting issue is with customer not correctly loading machine causing unit to attempt to correct itself. Calibrated unit and ran rinse and spin cycle to confirm function. Unit tested good

Near Deer Creek Rd, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Unit is not cooling properly due to a low side leak in the RC evaporator. Ordering evaporator and drier under pointer W10666205C with S71233 code for parts and labor ; ordrng 1 W10917531 (evaporator) and 1 WPW10143759 (drIER)

Near W Church St, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MHW8630HC0 Replacing water valves due to solenoid sticking on both valves causing squealing noise while unit is filling or running rinse cycle. Replaced valves. Ran diagnostic cycle and actuated each valve multiple times. Unit tested good

Near Stablegate Dr, Webster, NY 14580
Evan E.

Evan E.

COOKTOP WHIRLPOOL WCG75US0DB00 Replacing spark module due to customer requesting that module be replaced due to unit sparking on its own. Replaced module. Tested all burners. Unit tested good

Near Lincolnshire Rd, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF540PADB3 Replacing heater and thermostat due to both testing open causing unit not to heat. Replaced both parts. Also replaced upper spray arm due to spray arm being clogged. Replaced spray arm. Ran diagnsotic cycle. Unit tested good

Near Canterbury Ct, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Replaced freezer door and nameplate for frosting in the freezer compartment. Replaced the evaporator fan blade with a more aggressive blade. Warmed new freezer door gasket Customer to monitor.

Near Lake Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 S15330 replaced evaporators cover and main control for frosting up in Ff section causing a no cool.

Near Timberline Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found the freezer temperature was 37 degrees. Checked for dye from drier and could not find a leak anywhere. Called tech line The unit has an internal leak. The unit is repairable.

Near W Henrietta Rd, Rush, NY 14543
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW3505FW1 Customer concerned about unit stopping mid-cycle. F9E1 error code stored. Unit is draining very slow. Drain pump should be replaced. ; ordrng 1 WPW10605427 (DRAIN PUMP)

Near County Line Rd, Holley, NY 14470
David L.

David L.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 The ice maker was damaged inside the bail arm switch. This was preventing the ice maker fromShutting off. Sending defective part back. ATEC warranty; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near View Pointe Dr, Macedon, NY 14502
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Unit is still building frost in the freezer. Called techline to confirm service kit W10916494 is needed. Ordered service kit per Techline SR7725820020; ordrng 1 W10916494 (blade-fan)

Near Limpet Dr, Webster, NY 14580
Steve M.

Steve M.

RANGE JENN AIR JGS9900BDS "Quoted customer for front burner that has a broken igniter. Have to drill out both front burners to repair. Quoted for October sole that has option that are unresponsive and the igniter that is not lighting. The customer is going to decide if she wants repair done. ; rqstng P&A on 1 12400035 (igniter,oven) and 1 74007736 (burner asy RIGHT FRONT) and 1 74011652 (burner asy) and 6 WP400021-1 (screw)s and 1 WP7527P086-60 (holder-orf RIGHT FRONT ) and 1 WP7527P087-60 (holder-orf LEFT FRONT) and 1 WPW10206071 (panl-cntrl), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"

Near Malloch Rd, Churchville, NY 14428
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFG505M0BB1 "Customer states unit takes longer than it should to heat Up to temp. Power goes to ignitor and ignitor functions, but does not get hot enough to ignite the burners as timely as it should. Ignitor should be replaced. ; ordrng 1 W11176454 (IGNITOR)"

Near Cottage St, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5550XW0 Customer states unit has a burning smell during use. F1E2 error code stored. Unit could not complete a test verification cycle & would not agitate in the manual test mode. Motor should be replaced. Customer declined further repair.

Near Mc Call Rd, Rochester, NY 14615
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW85HEFW1 Customer states unit would not open and clothes would come out soaking wet. Drain pump runs continuously when plugged in. Replaced drain pump. Unit testing good.; used 1 WPW10605427 (PUMP) from stock

Near St Paul Blvd, Irondequoit, NY 14617
David L.

David L.

50#IM 15' FS KITCHENAID KUIC15NRTS0 The ice maker is not sensing water level or recirculating. Ordering recirculating pump. ; ordrng 1 2313702 (water pump194.79)

Near W Church St, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW2 No issues present. Customer did not request further service.

Near Redman Rd, Brockport, NY 14420
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC465HW2 Customer concerned about the unit makes a terrible whoop whoop sound when water is dispensing. No error codes stored. Water is dispensing as it should. Customer was referring to the noise of the machine sensing in the beginning of the cycle. No issues present.

Near Maple Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER KENMORE 11062212100 Unit was not heating. Thermal cut off failed testing. Replaced thermal cut off fuse. Unit testing good.; used 1 279816 (CUTOFF-THERMAL) from stock

Near Sanford St, Webster, NY 14580
David L.

David L.

DRYER WHIRLPOOL WGD4815EW2 Checked unit for poor heat. Customer had vent disconnected. Venting testing good let unit cycle ten times to check coils. Unit did not fail. vents outside were shut and needed to be propped open. Vent was likely restricted. Customer to monitor

Near North Ave, Hilton, NY 14468
Steve M.

Steve M.

WASHER ROPER WTW4816FW2 Replaced pump and valve for not draining and water valve leaking. The washer tests good. No one available for signature.

Near Picket Line Rd, Nunda, NY 14517
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADM3 Customer stating that unit is leaking. Ran diagnostic cycle with door off to observe leak. Unit is leaking from left side of door while pro scrub function is actuated during diagnostic cycle. Adjusted water pressure unit is still leaking. Swapped water valve with spare valve unit was still leaking. Control and sump have both been changed and sump has been changed twice. Inspected entire wiring harness for possible short or broken wire. Could not locate issue with harness. Tech cannot determine why unit is leaking. Customer will need to be reimbursed for control cost and labor for job.

Near Brighton St, Rochester, NY 14607
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW1 White residue is being left on clothes customer showed me clothing and I could see it on them . Checked soap type it is HE . Customer is using the correct amount . Unit has no error codes . Ran unit in calibration and auto diagnostics testing . Passed . Gave tips on proper usage . Suggested trying different soap brand . Suggested some sort of pod and explained the proper way to use them . There is nothing on this unit that could be changed to remedy this issue. Customer will try suggestions and if it keeps reoccurring to contact customer service.

Near Long Branch Dr, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led board . Due to intermittent led lights coming on and flickering. Tested unit tested good .

Near Yarkerdale Dr, Rochester, NY 14615
Dave F.

Dave F.

DRYER MAYTAG MEDB725BW0 Catch was bad and wasn't holding the door l replaced catch . Tested door . Tested good .; dspstn on spec-tagged invntry: 1 WPW10111905 CATCH

Near Folkestone Ln, Penfield, NY 14526
Dave F.

Dave F.

DRYER GE GTDP220EF3WW "Knob broken on timer used another knob on machine to make sure the timer is working . Unit tested good . Needs new knob . Ordering knob WE01X20374 . Send part to customer .; ordrng 1 WE01X20374 (control knob), dspstn on spec-tagged invntry: 2 WE1M1067 SLIDE-GREEN 2 WE1M504 SLIDE-WH , and 1 WE4M533 TIMER"

Near Brandywine Ln, Rochester, NY 14618
Dave F.

Dave F.

DRYER FRIGIDAIRE FARG4044MW0 Dryer not turning on . Found the limiter 'thermal fuse' was blown . Tested unit with jump and bypassed limiter . Unit turned on . Ordering limiter .. cleaned blower area and lint filter area and filter was not going down all the way . Please refund prior parts after job is completed.; ordrng 1 134711401 (limiter)

Near Gravel Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

FREEZER MAYTAG MZF34X16DW04 Customer concerned about water dripping on the inside of the unit. Gasket didn’t appear to be sealing as it should. Replaced gasket. Tech line agent suggests to also seal the cabinet to the liner. SR:7725789651; ordrng 1 W10841140 (SILICONE)

Near Bellaqua Estates Dr, Rochester, NY 14624
Dave F.

Dave F.

WASHER MAYTAG MVWB865GW0 Replaced lid lock and control . Calibrated washer . Ran in auto diagnostics. Unit tested good .

Near Log Cabin Rd, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB865GC0 Customer states unit does not fill with water. F3E2 F8E1 & F0E4 error codes stored. Water will not dispense in manual diagnostics. Replaced valve. Unit testing good. ; used 1 W11165546 (VALVE) from stock

Near Cedarwood Terrace, Rochester, NY 14609
David L.

David L.

REFRIGERATOR KITCHENAID KFIS20XVMS00 "Insulation on the freezer door is failing and condensation is building on the door. The door is discontinued 12977803SQ; ordrng 1 12977803SQ (DOOR), dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN"

Near Havenwood Dr, Brockport, NY 14420
Dave F.

Dave F.

DISHWASHER KENMORE 587.141144 Dishwasher not turning off . Unit has a mechanical timer in the control . Unit needs new control 154491701. Quoted customer . They decided to look towards a new unit .

Near Traditions Pl, Henrietta, NY 14467
Evan E.

Evan E.

DRYER MAYTAG MGDX655DW1 Replacing gas coils due to old coils failing to open valve consistently. Replaced coils and ran test cycle. Unit tested good

Near Charissa Run, Rochester, NY 14623
Evan E.

Evan E.

DRYER MAYTAG MEDB835DW4 Customer stating at unit is still flashing AF code for airflow issue. Tested vested with vent test kit upon arrival. Unit tested for bad airflow. Removed vent and tested unit again with rear vent detached from wall. Unit tested for good airflow. Issue is stemming from blockage on house side vent. Spoke with customer about issue. Leaving customer contact for house vent cleaning. Unit itself tested good Dryer Vent Wizard Scott Koepke585-441-7227

Near Fairport, NY 14450
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HZ2 Sr7725789957Called Techline about items creating thermal events inside the unit. Techline saying this is due to mineral content in food and sugars and not a fault on the unit. Did not see any charging or arcing when running the unit pictures of the cavity attached. Could not replicate issue. Left unit unplugged and referred customer to customer service as Techline did not recommend a repair.

Near Woodstock Ln, Brockport, NY 14420
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507EWH01 Quoted customer for LED board andnfrezzer led. Customer was not interested in repair. Liner also will need to be sealed. Customer will contact us if they want to proceed with the repair

Near Gnage Ln, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS965CIAM00 Checked temps for freezing in the RC. RC at 39.9unit is set at 39 40 on top shelf. Ran diagnostics to checked thermistors. Unit testing good

Near Nestwood Ln, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPSO Drain pump windings tested open preventing drain. Replaced pump. Unit tested good

Near Cottage Brook Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR JENN AIR JFC2089WEP11 The ice maker is no longer energizing the water valve. Replaced the ice maker. The ice maker cycleAnd filled; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Autumn Trail, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWB765FW3 Replaced water valve for long fill error code. Calibrated and tested washer. The washer tests good

Near Barber Hill Rd, Groveland, NY 14462
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSRV22FVMS02 "Ice bin was seized to shaft . Used a hack saw to cut shaft and was able to removed shaft and ice bin . Ice bin is missing the spring to the button that pushes it back WP2198608 . Unit needs new shaft WP2188917 , seal WP2198628 and holder WP2188919. Ordering parts .; ordrng 1 WP2188917 (shaft) and 1 WP2188919 (holder) and 1 WP2198608 (spring) and 1 WP2198628 (seal)"

Near Lindsey Cir, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stating that unit would not spin. Checked for error codes. Unit was displaying 1 fault code for motor unable to reach target rpm. Ran test cycle. Unit completed cycle as it should. Ran drain and spin cycle. Unit spun out as it should. Could not replicate issue. Customer to monitor and contact if issue persists. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11158831 CAPACITOR

Near Deneering Rd, Marion, NY 14505
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7300DW0 Customer is having same issue as before User interface will not respond to commands. Customer lives in hard water area. Connections are becoming corroded due to this. Unit was displaying error code 6-3 for UI failing to communicate with CCU. Removed old UI and installed new UI. Before installing new UI used dielectric grease on UI connector and control connections. Installed new UI and ran test cycle. Unit completed cycle as it should. Unit tested good

Near NY-14, Lyons, NY 14489
Evan E.

Evan E.

REFRIGERATOR KENMORE 25368972800 Customer stated that unit was not freezing items in the freezer. Upon inspection of evaporator discovered large chunk of ice on top right corner of evaporator. Removed ice. Evaporator is ice cold at bottom but top coils are room temperature. Evaporator has leak. Unit will need sealed system work. Quoted customer to replace evaporator and Uv Drier. Customer has decided to replace unit.

Near Canal View Dr, Lyons, NY 14489
Evan E.

Evan E.

DRYER MAYTAG MGDC465HW0 Customer stating that unit would not heat. Upon inspection discovered that gas coil was unplugged causing issue. Reseated connector and ran test cycle. Unit tested good

Near Town Line Rd, Clifton Springs, NY 14432
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"

Near Sand Hill Rd, Caledonia, NY 14423
Dave F.

Dave F.

FREEZER MAYTAG MZF34X16DW01 Freezer evap was frozen up . Found that the evap fan was not running . Found that the connection between the fan and the harness was disconnected. Reconnected fan . Put s zip tie around the connection so it won't happen again . Defrosted unit . . Unit tested good .

Near Sperry Dr, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced freezer door . Due to having marks through the paint on it . Tested door . Tested good .

Near Joseph Cir, Webster, NY 14580
Dave F.

Dave F.

WASHER AMANA NTW4605EW0 Washer is very loud spinning. Unit needs new gearcase W11255272 . Suspension is weak W10780045 . Also needs new belt as it is worn WPW10006384 . Quoted customer . Declined repair . Will seek another unit.; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION

Near Culver Rd, Rochester, NY 14622
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL ARB1917CC "Refrigerator not cooling . Checked frost pattern on Evaporator. There was none . Compressor is starting to burn out because it's constantly running to try and cool . Needs sealed system work .needs evap 12002051 and compressor W10160407 , UV dryer wpw10143759. . Called contract company. They will be contacting customer about repair ."

Near Rushmore Rd, Palmyra, NY 14522
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found the freezer is at ten degrees. The Ff section at 35. Tested in diagnostics. The fans turned on. The freezer is cooling. The condenser was plugged. Cleaned condenser. If problem persists preorder evaporator fan motor. WPW10128551

Near Ellington Rd, Rochester, NY 14616
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 "The gear case was wrong part number. Returning today with correct part; used 1 W10721967 (CAM) from stock, pckd up 1 W10902814 (washplate) and 1 W11035751 (gearcase)"

Near Sand Hill Rd, Caledonia, NY 14423
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFS20EVMS8 Found condenser vibrating on the floor. Lowered the feet to raise condenser. Added foam under the condenser. The refrigerator tests good.

Near Bel Arbor Trail, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFS22EWMS5 The water still has low water pressure. The fill tube froze again. The line came off the back of refrigerator again. Fastened line with hose clamp and caulked it to stay in place. Removed ice from fill tube. Ice maker tested good. Customer states the plumber is going to replace water line and tap to unit 9/6/19; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Hardwood Ln, Webster, NY 14580
David L.

David L.

FREEZER WHIRLPOOL WRT318FZDW05 Unit requires loc ring to service. Rescheduling for Thursday based on customers availability; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

Near W Bloomfield Rd, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS526SIAH00 Found fill tube was plugged with ice causing no ice production. Removed ice. Added tie strap to fill tube heater. The ice maker tested good

Near Longbush Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW7300DW1 Customer is concerned about the time fluctuating during wash cycles. No error codes stored. Suspecting a faulty control board. ; rqstng P&A on 1 W10812422 (CONTROL BOARD)

Near Knickerbocker Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ED2FHG Replaced ice maker for open motor. Cleaned coils that were plugged. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER

Near Adams Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MHW6630HW0 "Customer concerned about a leak located at the front bottom left side of the unit; which is only present during the spin cycle. Removed bellow and discovered water residue on the inside front panel, directly under the bellow. Replacing bellow. ; ordrng 1 W11314648 (BELLOW)"

Near Merchants Rd, Rochester, NY 14609
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBB00 Found evaporator full of frost. Removed frost. Heater tested good. Replaced control board for not defrosting properly. ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Saddleback Trail, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was not draining. Checked for error codes. Unit displaying f9e1 error code for long drain. Removed pump to inspect. Pump tested good. Discovered that drain was kinked behind machine causing issue. Re routed drain line to prevent issue from happening again. Ran multiple test cycles. Unit tested good

Near Old Country Ln, Fairport, NY 14450
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5219DE1 Fan still does not significantly change speeds after replacing control. Ordering motor; ordrng 1 W10726505 (motor-fan)

Near Madison Terrace, Rochester, NY 14617
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4850HW0 Customer concerned about unit not starting. Start knob seemed to be stuck. Removed and reattached knob. Unit started with no issues.

Near Royal Birkdale Ct, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 The evaporator fan is vibrating very loudly. Unable to quiet noise with adjustment or perma-gum ordering evaporator fan; ordrng 1 W11334745 (FAN)

Near Crystal Creek Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Loud grinding noise coming from the damper when it is opening. Replaced damper. Repair successful.

Near Orchard Hills Dr, Spencerport, NY 14559
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW Customer concerned about clothes coming out still wet. Machine does not drain out completely in manual diagnostics and does not spin as it should. Splines in wash plate are stripped out. Replacing pump and wash plate. ; ordrng 1 W10876600 (DRAIN PUMP) and 1 W10902814 (WASHPLATE)

Near Salina St, Rochester, NY 14611
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF532SMHZ02 The ice maker was not filling because the unit had been pushed over the waterline coming from the floor. Pulled the refrigerator out a bit to remove the link from the beaded line. Jumped out thermostat to initiate a harvest. Unit cycled and filled; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Interlaken Rd, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DSS0 F6E4 float switch error F3E3 thermistor owi failed calibration . F8E1 slow drain error code F8E2 drain motor electrical failure . . Checked float switch tested good . Could be from unit not draining . . Thermistor owi could also fail due to dirty water in unit . Cleaned owi thermistor . Checked drain hose made sure the check valve was working . Slow drain error code customer said that they did try to clean the line and blew it out the with shop vac . No debris in drain line . Nothing stuck in drain pump . Moved drain hose at disposal so there is less of a chance of back up water going in drain hose .Drain pump maybe be failing or have debris in it . . . Unit is working as expected right now . Customer wants to wait . If problem persists order WPW10705575 sensor and Wpw10348269 drain pump. . Charged service fee ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Davidsons Landing Dr, Canandaigua, NY 14424
Evan E.

Evan E.

DISHWASHER JENN AIR JDTSS246GP0 Customer stating unit is making noise while running. Checked for codes. No codes present. Customer has identical unit right next to unit being serviced and is stating that unit is running louder compared to other machine. Ran both machines while in home to compare. Noise customer is referring to during drain portion of cycle when pump is running. Pump sounds as it should. Could not find any other issue with machine. Unit tested good

Near Knickerbocker Rd, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL WTW8040DW4 Replaced water valve for no water during fill. The washer tested good.

Near Darby Rd, Avon, NY 14414
Steve M.

Steve M.

MICROWAVE KITCHENAID KOCE500ESS06 Sr#7725801426 found the turn table shaft is melted to cabinet and will come off. The turntable and turntable ring are also broke. The customer stated that she put food in the microwave and forgot about it. When she came back in about an hour it had melted. Called tech line to document. Attempted to remove the shaft from cabinet but it is stuck. The microwave is unrepairable. There is no model serial tag on unit

Near Golden Oaks Way, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Found a zip lock bag in front of seal causing warm air to enter freezer and frost forming on ceiling of freezer. Showed customer. Moved bag and removed frost.

Near Lake Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Ice maker was off again. Showed customer that if bail arm is up the ice maker will not make ice.

Near Donna Marie Cir, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced mullion receiver due to broken receiver and mullion not closing properly. The gaskets are good. The refrigerator tests good

Near Charisma Dr, Rochester, NY 14606
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC465HW2 Console cover is damaged along with the water inlet valves. Replacing rear console cover and valve assembly. ; ordrng 1 W11210459 (VALVE ASSEMBLY ) and 1 WPW10461159 (CONSOLE COVER)

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT311FFFZ00 "Found the cabinet on the hinge side , where it meets the liner open at bottom in front of gasket almost 3/8 of an inch and tapers down at middle of refrigerator. Called tech line. Sr# 7725805109 the product is unrepairable. Customer service will call customer in 3 to 5 business days"

Near Eagle St, Rochester, NY 14608
Steve M.

Steve M.

DISHWASHER GE GSD4000D35BB "Customer complained of water leaking under dishwasher. Tested in fill,wash and drain and could not find a leak. The dishwasher did not leak while at the home."

Near Bryn Mawr Rd, Rochester, NY 14624
Steve M.

Steve M.

DRYER WHIRLPOOL WGD5000DW3 Replaced start switch for clicking while running. The dryer tested good.

Near Millard Ave, Livonia, NY 14487
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DC0 Replaced latch. Repair successful.

Near Gardiner Ave, Rochester, NY 14611
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW0 F6E3 control cannot hear UI error code . Ordering new UI W10858298 .part is covered under atec warranty.; ordrng 1 W10858298 (console assy.)

Near Hemlock, NY 14466
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 Cycle selector knob does not function. The latch on the lid also has some sort of defect preventing the lid from closing as it should. User interface & lid should be replaced. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

Near Old English Dr, Rochester, NY 14616
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL GEW9200LQ0 "Unit would not turn on. Thermal fuse failed continuity test. Replaced thermal fuse, machine now working as it should. Unit failed vent test. Suggested customer to clean the vent for peak dry performance. ; used 1 WP3390719 (FUSE-THERMAL) from stock"

Near Wyndshire Ln, Rochester, NY 14626
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB755DW2 Customer concerned about the unit making excessive noise when running. Installed maintenance kit. Repair successful. ; used 1 4392065 (REPAIR KIT) from stock

Near Valley Creek Rd, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW2 Replaced user interface and control board. Repair successful.

Near Redman Rd, Brockport, NY 14420
Dave F.

Dave F.

WASHER KENMORE 110.2684469 Lid switch was broken . Replaced switch . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WP3949238 SWITCH-LID

Near Federal Rd, Conesus, NY 14435
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDTA50SAHW0 Top rack adjusters .broken . Replaced adjusters with W10712395 . Tested unit in diagnostics no errors . Unit tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Short Rd, Canandaigua, NY 14424
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104DSS0 "Customer stating that unit is leaking water. Upon inspection checked for error codes. Noncodes were present. Ran test cycle. Could see that unit was leaking from diverter on wash motor. Floor in front of machine had also been warped. Including pics of floor. Ordering wash motor; ordrng 1 WPW10605057 (WASH MOTOR ), dspstn on spec-tagged invntry: 1 W10300924V GASKET"

Near Leeds Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSSO48QTB02 Called techline SR 7725803378 . Techline suggested sealing wire harness with silicone where the auger motor is . Sealed those . Sealed motor area and motor cover . Sealed where the ice bin sits . Found a big gap between the icebin and the door . Sealed that area with silicone . Replaced ice door with updated one . . Water dispenser was not working when I got here . The water line was frozen due to the ice build up at the bottom of the ice bin and in the dispenser area. . Water is now dispensing . If problem continues techline said it may need a new door because heat is getting in . Auger motor is working and moving the auger inside the ice bin .Customer will monitor.

Near Barchan Dune Rise, Victor, NY 14564
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced heater in dishwasher. No Leaks . Tested Heater in diagnostics. Tested good . Unit is working as expected .

Near Claret Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced the separator . Due to water dripping . Ice chute door is shutting properly. . Tested good .

Near Wayside Cir, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR GE TBX16DASJRWH Customer stated that unit was dripping water from freezer into cabinet of fridge. Upon inspection discovered that pieces of ice had formed into floor of freezer. Suspecting that freezer door was left open for too long causing moisture to build up. Tested heater for continuity. Heater tested closed. Inspected door seal. Door seal passed visual inspection. Removed ice. Customer to monitor if issue is to persist.

Near Great Wood Ct, Fairport, NY 14450
Evan E.

Evan E.

RANGE AMANA ACF3355AW Replacing burner heads on right side of stove due to burners failing to light. Replaced burners and tested both burners. Unit tested good

Near Walworth Penfield Rd, Walworth, NY 14568
Evan E.

Evan E.

DRYER MAYTAG MED6000XW0 Customer stated that unit was squealing while in use. Upon inspection discovered that idler pulley was sticking causing issue. Replaced idle pulley and inspected other rollers. Other rollers tested good. Reassembled unit and ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER

Near Middle Rd, Williamson, NY 14589
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found refrigerator sitting out of level causing water in ice maker to overflow on left side. Customer had a piece of plywood. Put under left casters to Level refrigerator Tested ice maker and it did not leak.

Near Elm St, Geneseo, NY 14454
Evan E.

Evan E.

RANGE WHIRLPOOL WEG515S0FS0 Customer stating that they are concerned unit is smoking when running bake cycle. Inspected oven cavity and discovered that burner cover had sticky substance on it causing issue. Removed burner cover and ran test bake cycle. Could not replicate issue once removing cover. Also repaired bottom drawer glide due to due not sitting in channel properly causing unit not to open correctly. Unit tested good

Near Redfern Dr, Rochester, NY 14620
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADM3 Replaced control due to unit pouring water over door after new sump was installed. Replaced control and was still experiencing same issue. Discovered that diverter was failing causing issue. Replaced sump and ran test cycle. Could not replicate issue once doing this. Customer would like to leave new control in machine. Collecting part cost for control

Near Brighton St, Rochester, NY 14607
Dave F.

Dave F.

DRYER WHIRLPOOL WED4815EW1 Replaced motor and blower for loud noises . Tested unit . Tested good .

Near Limestone Ln, Farmington, NY 14425
Dave F.

Dave F.

WASHER MAYTAG MVWB855DC2 Replaced control and user interface due to no operation. Put dielectric grease on connections on board and on the user interface where the harness plugs in . Calibrated unit . Test unit in auto diagnostics. Tested good .

Near Dutch Street Rd, Mount Morris, NY 14510
Dave F.

Dave F.

DISHWASHER WHIRLPOOL KDFE104HPS0 "Dishwasher was just recently installed and so was a new garbage disposal. Dishwasher was not draining. Found that the drain plug for the garbage disposal was not knocked out . Removed plug and drained dishwasher. Tested unit , tested good .; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"

Near Cheshire Glenn Rd, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4850HW1 Washer has no error codes . Calibrated washer . Tested unit in auto diagnostics. Tested good . Ran test cycle with clothes showed customer unit is working. Gave tips on machine . Unit is working as expected.

Near Fieldcrest Ln, Victor, NY 14564
Dave F.

Dave F.

DISHWASHER GE GDT655SGJ0WW Dishwasher not turning . Found error for user interface and machine control . Needs new user interface WD21X23462 and machine control WD21X24799 . Quoted customer for job . Customer decided they wanted to think about it . Will contact GE and see if they will send parts .

Near Thrush Field Way, Pittsford, NY 14534
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW1 Replaced lid for being broken on the left hinge area . Replaced lid lock for not locking . Calibrated unit . Ran in auto diagnostics. Unit tested good .

Near East Ave, Rochester, NY 14610
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced control /UI due to not defrosting . Tested unit in diagnostics. No errors and thermistors passed . Tested heater . Heater is working . Unit tested good .

Near Ridgeview Dr, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Refrigerator was not operating when arrived . Replaced user interface due to no operation. Unit started up and started cooling . Unit tested good . If problem persists order W11089236 control .

Near Church Ave, Farmington, NY 14425
Steve M.

Steve M.

RANGE GE JGB3001ERSS Found spark module not sparking left two burners. Replaced spark module. Put new ends on the spark wires to fit new spark module. The burners tested good

Near N Cavalier Rd, Scottsville, NY 14546
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found the ice bin was not positioned correctly and ice was not coming out. Repositioned bin and the ice is working as expected.

Near Bramblewood Ln W, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT104TFDW00 Unit was off and defrosted when I arrived. Turned on. Tested heater. Found some black discoloration at the heater connection. Heater tested good. Added dielectric grease to connection. The unit is cooling.

Near Selye Terrace, Rochester, NY 14613
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4816FW2 "Replaced gearcase for leaking . Replaced actuator, cam , and drive belt as oil had gotten all over them and as making them malfunction. Calibrated washer . Tested in auto diagnostics.unit tested good ."

Near NY-21, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER MAYTAG MVWB765FC3 Customer stating that unit is producing clicking noise during cycle. Checked for error codes. No codes were present. Ran test cycle. Could hear hose customer was referring too duding agitation. Inspected underneath machine and discovered rotor bolt was loose. Used loctite and secured bolt back into place. Ran test cycle again. Unit tested good

Near Clark Rd, Rochester, NY 14625
Evan E.

Evan E.

COOKTOP WHIRLPOOL WFC310S0EW2 Customer stated that burners are heating unevenly. Concerned that entire element coil is not glowing red. Tested all burners on high and low settings. Burners are maintaining temperature as they should. Explained to customer that not entire coil will glow red while coil is heating. Unit itself tested good.

Near Culver Rd, Rochester, NY 14622
Evan E.

Evan E.

WASHER MAYTAG MVWX600XW0 Replacing water valve due to unit displaying F3e2 error code was inlet valve thermistor error. Replaced valve and ran diagnostic cycle. Checked for error code after cycle. Unit tested good

Near William St, Irondequoit, NY 14622
David L.

David L.

REFRIGERATOR KITCHENAID KSRG25FTSS01 The heater on the ice maker has failed preventing harvest. Coating on the mold is also coming off. Replaced ice maker and cycled power to the unit to reset the emitter board

Near Mt View Crescent, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL KSSC48QTS02 Replaced ice chute and motor due to air infiltration. Customer to monitor

Near Salt Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced compressor and evaporator due to unit not cooling

Near Seeley Rd, Williamson, NY 14589

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