Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1735 customer reviews

Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Sr#7726511707Found the freezer light is shorted, causing no light in freezer and flickering lights in top of FF section. Attempted to replace light. The harness is buried in the insulation inside the line and cannot not be moved causing the light to not be replaced. Called manufacturer tech line and the unit is unrepairable."

Near Crowne Pointe Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Replaced ice door for not closing. The ice door tested good.

Near Inspiration Point Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced control and thermistor due to inconsistent temps. Freezer was at 3 when I arrived. Customer to monitor

Near Sherwood Ave, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced left door for clicking when closing. The door tests good.

Near Edendery Cir, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF540PADM3 Customer stated that unit was leaking from left side of door. Discovered that door was not reinstalled correctly and screws were not fully seated on left side of door. Installed door screws correctly and ran diagnostic cycle. Could not replicate issue once reinstalling door. Unit tested good

Near Autumn Breeze Ln, Ontario, NY 14519
Evan E.

Evan E.

REFRIGERATOR KENMORE 106.5117331 Customer stated that unit was not dispensing ice. Attempted to jump ice maker for unit to run harvest cycle. Ice maker motor would not turn. Replaced ice maker and thawed fill line. Ran harvest cycle and waiting for unit to fill. Unit ran full harvest cycle and filled and end of cycle. Unit tested good

Near Ontario Dr, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI6SARXXF06 Icemaker not cycling . Tested for power at unit . Icemaker has power . Unit would not cycle . Replaced ice maker W10882923 . New ice maker cycled and tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER

Near Factors Walk, Ionia, NY 14475
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DC4 Customer reports the unit is not agitating as it should; clothes stay on top of the water and does not change positions as it’s agitating. Customer also states the clothes come out stinky. F2E1 error code stored. Completed an auto verification test with no issues. Unit is functioning as designed.

Near Gas Light Ln, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB725BW0 Customer reports the unit would leak from the bottom right corner. Put unit into diagnostic mode. No error codes stored. Ran a auto verification test cycle with no issues. Customer also mentioned the unit would leak more commonly on the bulky option cycle. Tested unit on the bulky cycle. No leaks present at this time; unable to determine where a water leak is coming from.

Near Geraldine Pkwy, Rochester, NY 14624
Steve M.

Steve M.

DISHWASHER MAYTAG mdb8949sam0 Replaced drain hose for chewed hose. The dishwasher tested good.

Near Little Brook Dr, Pittsford, NY 14534
Steve M.

Steve M.

OVEN FRIGIDAIRE FFGF3053LSJ Replaced control and temp probe for erratic temps. The range tested good. Replaced blown bulb; used 1 8009 (BULB-4OW) from stock

Near Tobey Brook, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 Customer concerned about he unit not sealing well due to freezer door opening slightly when the FF door is closed. Adjusted feet so door shut by themselves.

Near Brockport, NY 14420
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 Checked unit for abnormal noises. Customer stated noise had gone away days ago and has been operating normally since. No frost or moisture build up in compartments. Could not recreate.

Near Brockport, NY 14420
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH73521CS5 Interlocks have failed and we're not working correctly. Replaced interlocks with W11244490 . Tested unit . Tested good .

Near Middle Rd, Caledonia, NY 14423
Steve M.

Steve M.

MICROWAVE JENN AIR JMV9196CS3 Replaced switches with interlock kit for no operation. The microwave tested good. ; used 1 W11244490 (INTERLOCK) from stock

Near Arlington Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced valve and ice maker. Unable to use the needle val e to shut the water off to the unit. Customer has clamped plastic supply line with vice grips. Recommending that the customer replace line and valve before using the ice maker as this could cause no ice and is a leak hazard. Left ice maker off

Near Efner Dr, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper was not opening. Was able to get damper to move after pushing on it. Replaced damper. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ and 1 WPW10594330 CONTROL

Near Leander Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR GE PSS26MSWASS This unit still has a parts warranty. Customer is going to contact the manufacturer.

Near Sorrento Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Checked temps in unit. Freezer at 8 and fresh food at 30. Unit is in a unheated garage and has only been on for 12 hours. Evaporator fan was hitting the fan shroud. Adjusted shroud.

Near E Pointe, Fairport, NY 14450
Evan E.

Evan E.

DRYER MAYTAG MEDB765FW0 Customer stated that unit is not heating but still running. Upon inspection checked incoming voltage. Unit was not receiving full 240v removed plug and discovered that L2 had thermal event at receptacle causing unit not to receive full amount of power. Checked fuses and heater. All tested good. Customer will need to have outlet repaired for unit to function properly.

Near Greenwood St, Rochester, NY 14608
Evan E.

Evan E.

DRYER KENMORE 417.804127 Customer stated that drum would not turn. Upon inspection discovered that belt had broken. Replaced belt. Ran test cycle. Unit tested good

Near Maria St, Rochester, NY 14621
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Tightened loose door handles and adjusted doors to level doors. The refrigerator tests good.

Near Oak Meadow Trail, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDK02CRBS54 Found chopper area full of glass. Removed glass and tested. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP

Near S Pittsford Hill Ln, Pittsford, NY 14534
Evan E.

Evan E.

RANGE KITCHENAID KESC307HBS5 Customer stated that while running self clean began to smell rubber burning inside oven. Discovered that customer had recently changed bulbs and globe was not reinstalled correctly. This was cause for issue. Heat was entering socket causing melting.

Near Meadow Cir, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit for inconsistent temps. Freezer temperature checks good. Freezer is set to its maximum setting and is keeping the fresh food a bit too warm. Put setting to minimum so the unit can pull down below 38 fresh food gasket is torn. Ordering door due to a poor seal at the lower right hand side; ordrng 1 LW10599404 (dor-fip)

Near Neros Run, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDE50CXSS8 Found sump leaking right after start up. The cost of the repair will outweigh cost of new dishwasher. The customer is going to replace.

Near Mountain Rise, Fairport, NY 14450
Steve M.

Steve M.

DRYER MAYTAG MGDB835DW4 Sr#7726497591 Customer complained of dryer shutting off early. Tested sensors. They tested good. Called tech line. The recommended lowering back legs to push clothes towards front so they hit sensors. Ordering control and ui for not sensing properly. ; ordrng 1 W11133021 (CONTROL) and 1 W11158457 (CONSOLE )

Near Round Hill Rd, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFHS2622MBA Took bulb from freezer and put in FF section and it worked. Wiggled the door switch on arrival. If problem persists preorder door switch. No charge

Near Raleigh St, Rochester, NY 14620
Steve M.

Steve M.

WASHER MAYTAG FAV6800AWQ Found the bearing is very loud and machine starts to spin then stops and tries again but never goes into spin. The unit needs bearing. The customer is going to replace

Near Clover St, Pittsford, NY 14534
David L.

David L.

DISHWASHER FRIGIDAIRE FFBD2412SB0A Installed door seal and ran the unit trough to test. Unit tested good. Unit is has suds. Recommending customer run a cycleWith vegetable oil to clear suds

Near Coccia Cres, Gates, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI per tech line due to low ice production. Customer to monitor

Near Canal Woods, Rochester, NY 14626
Steve M.

Steve M.

RANGE FRIGIDAIRE FGGF3054MWE Replaced front two orifices. Cleaned all the burners. The front left burner not sparking. Ordering spark module. ; ordrng 1 5304508269 (spark module kit)

Near Calkins Rd, Rochester, NY 14623
Evan E.

Evan E.

DRYER MAYTAG MEDB835DC4 Cusomter stated that they are experiencing very long dry times. Checked for error codes upon arrival. Discovered code f4e3 for restricted airflow inspected vent and discovered that piece of packing plastic was inside baffle of dryer exit. This was causing issue. After removing plastic from baffle. Tested unit. Airflow is much better. Cleared code. Unit tested good

Near Bryden Park, Webster, NY 14580
Evan E.

Evan E.

OVEN WHIRLPOOL WOS51ES4ES01 "Replacing control, thermal fuse and blower fan due to customer running self clean on oven and unit blowing thermal fuse and causing control board not to send heat to bake or broil elements. Replaced control . Replaced fuse and replaced fan. Reassembled unit and ran test preheat to 350. Unit tested good"

Near Drumlin Dr, Macedon, NY 14502
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8949SBM2 S25462 Ordering user interface for erratic operation. Called tech line and the part is covered with S code through manufacturer ; ordrng 1 W10811169 (panel-cntl)

Near Stottle Rd, Churchville, NY 14428
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DWH5 Customer stated unit was leaking since repair. Discovered that drain pump was not fully twisted on causing issue. Reinstalled pump and ran multiple cycles to confirm that unit was not leaking. Unit tested good

Near Maywood Ave, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit was not responding to commands and could hear noise coming from machine. Upon inspection discovered code f3e1 for pressure system fault. Unit was continually running drain pump. Cleared code and inspected pressure hose. Discovered that pressure hose has some sort of block in it causing issue. Cleared hose and ran diagnostic cycle. Unit completed cycle as it should. Ran normal wash to confirm fucntion. Unit tested good

Near Emerson St, Rochester, NY 14613
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF540PADM3 Replaced sump motor. Repair successful.

Near Erie Station Rd, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DISHWASHER AMANA ADB1400AGW1 Replaced sump motor. Unit testing good.

Near Stearns Rd, Churchville, NY 14428
David L.

David L.

WASHER MAYTAG MHW5500FW1 Replaced unresponsive UI unit tested good

Near Lacey Ln, Brockport, NY 14420
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302EBS00 Fresh food section to cold . Found the door was not closing . Found the gears on the rails were not in line with each other. So door was not closing right . Fixed gears . Door is now closing as expected.

Near Coachlight Cir, Farmington, NY 14425
Steve M.

Steve M.

WASHER MAYTAG MHW6000XW2 Put in MCU with same result. Ordering main control. ; ordrng 1 W10427972 (cntrl-elec)

Near Winton Rd N, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is making normal noise .the freezer door was loose and was not sealing right . Tightened screws .Leveled legs . Unit tested good .

Near Selborne Chase, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT314TFDB00 Freezer was not cold enough . Checked temperatures was a little warm in freezer . Adjusted the damper in the back to keep more of the cold air in the freezer . Unit tested good . Left part with customer

Near Wardell Rd, Rush, NY 14543
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .

Near Lima Rd, Geneseo, NY 14454
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .

Near Lima Rd, Geneseo, NY 14454
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 "Replaced wash plate. Ran calibration and auto diagnostics. Found the washer would not spin . Unit needs hub W10528947 and gear case W11035751 . Bolt for wash plate W10752187 . Installed new hub from stock to get customer by .; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10625252 (WASH PLATE BOLT) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"

Near Coe Rd, Livonia, NY 14487
Evan E.

Evan E.

RANGE AMANA AGR6603SFW2 Customer stating that burner will not light consistently. Upon inspection discovered that Ignitor was failing causing issue. Replaced burner head and tested burner. Unit tested good. While testing burner discovered that right front burner was also failing to light. Ordering burner head ; ordrng 1 WPW10515455 (BURNER HEAD )

Near Ellinwood Dr, Irondequoit, NY 14622
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4616FW1 Replaced coils. Unit testing good.

Near East Pkwy, Irondequoit, NY 14617
Dave F.

Dave F.

WASHER KENMORE 110.2513241 Complaint of unit making noise during spin. Ran spin in manually diagnostic and confirmed noise. Removed wash plate and hub and observed damage to splines from gear case and wear on the hub. Customer will look into a new machine .

Near Pennemite Rd, Livonia, NY 14487
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW4 "Customer concerned about washer not working. The unit turns on, but the start button is not responsive; along with the cycle select knob. However, the unit was able to complete an auto diagnostic cycle. User interface must be replaced.; ordrng 1 W11112656 (CONSOLE ASSEMBLY)"

Near Leerie Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMHV00 Left side door is missing door closure cam. Ordering cam. Unit is making ice poorly due to a restricted water supply. Recommending the customer have the Needle valve replaced in the correct orientation to prevent it from restricting. ; ordrng 1 WPW10470155 (cam-door)

Near S Estate Dr, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MHW5630HW0 Tested washer but could not get to leak. Customer states water comes from front and accumulates. Ordering dispenser for leaking. ; ordrng 1 W11316600 (DISPENSER FROM PLAINFIELD)

Near NY-36, Dansville, NY 14437
David L.

David L.

RANGE KITCHENAID KESS907SWW06 Unit still has a shorted key error ribbon cable is failing. Both UI and control has been changed. Ordering ribbon cable; ordrng 1 W11209404 (harns-wire)

Near Chili Ave, Rochester, NY 14611
David L.

David L.

WASHER MAYTAG MHW3505FW1 Checked unit for abnormal noise during spin. Ran diagnostics. Found rotor bolt has snapped off inside the tub bearing shaft. Will need to be extracted and replaced. Ordering bolt unit still under warranty; ordrng 1 W11253212 (screw)

Near Lake Shore Blvd, Irondequoit, NY 14617
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH31017HZ2 "Door switch issue . Replaced interlocks with switches . W11244494 . Tested unit . Unit still not heating . Ordering magnetron W10754299 , magnetron thermostat W10832024 , transformer W10836753 , diode W11256462 , ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Near W Gibson St, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DRYER FRIGIDAIRE AE07000EG0 "Customer concerned about a screeching noise when the unit is running. The noise is heard after the dryer has been running for a few minutes. Disassembled machine to ensure the noise wasn’t emitting from the motor, & inspect the condition of the bearing. The bearing was in rough shape. However, after reassembly of the unit, no noise could be heard. If the noise returns, a bearing kit & idler pulley should be replaced. (131863007 & 5303281153) Customer monitor. ; ordrng 1 131863007 (IDLER PULLEY) and 1 5303281153 (BEARING KIT)"

Near Hillbridge Cir, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB865GW0 "Customer concerned about the unit intermittently not working. When starting a cycle, the unit does not always stay on or will act erratically. User interface should be replaced.; schdld next appmnt for 11/29 FRI 1-4"

Near Ogden Parma Town Line Rd, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced ice maker for no ice. While Reinstalling the freezer door, one of the screws sheared off. Could not get screw out of hole. Fastened door through plastic retainer with screw. Ordering door. ; ordrng 1 LW10858419 (dor-fip), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"

Near Dalton Dr, Farmington, NY 14425
Steve M.

Steve M.

DRYER WHIRLPOOL WED4815EW1 Tested dryer and found vent is plugged. Tested with vent tester with vent on and ir read bad. Tested with vent off and it tested good. Found door seal is ripped. Ordering seal. ; ordrng 1 W10861521 (seal-door)

Near Silver St, Clifton Springs, NY 14432
David L.

David L.

REFRIGERATOR WHIRLPOOL WDT750SAHZ0 Replaced front panel due to dent. 30 day cosmetic warranty applies

Near N Greece Rd, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT710PAHW1 Found water collecting in door vent. Ordering vent and gasket. Found clip on silverware rack broken causing silver ware to fall out of rack. Ordering rack. ; rqstng P&A on 1 W11158802 (SILVER WARE RACK ) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)

Near NY-21, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHZ Unit was leaking from the freezer due to a plugged defrost drain. Removed ice from freezer and cleared drain restriction.

Near Vinedale Ave, Irondequoit, NY 14622
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW1 Customer stated that they were experiencing long dry times and door was hard to shut. Tested dryer with dryer vent test kit. Discovered that unit is not vented properly causing issue. Door strike is also sticking making door very hard to open. After pinching strike with pliers door was now shutting as it should. Recommending customer have vent cleaned to improve dry times. Unit tested good otherwise

Near Twin Leaf Terrace, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS20ECBL00 Ordered filter to be shipped direct ; ordrng 1 EDR4RXD1SHIPDIRECT (SHIP DIRECT)

Near Emjay Ln, Rochester, NY 14612
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 "Customer stated that upper rack was falling down. Discovered that welds had snapped on both tracks causing issue. Replaced both upper racks and tested rack. Unit tested good. S22916 to cover parts and labor for rail replacement ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Crowne Pointe Dr, Penfield, NY 14526
Evan E.

Evan E.

RANGE JENN AIR JES9800CAS02 Customer stated that after cleaning oven unit will not run any cycles. Could not select any functions on unit. Keypad would only respond to certain functions. Shut power off at breaker and cycled back on. Inspected ribbon cable for UI. UI is still not responding to commands. Unit will need new UI. UI is factory order and dealer is currently showing 0 in stock. Marking job as complete unit able to locate part. Part # W10314417; ordrng 1 W10314417 (USER INTERFACE )

Near Castleview Dr, Irondequoit, NY 14622
Steve M.

Steve M.

RANGE JENN AIR JES9750CAB01 Replaced relays for Left front and right rear burners not working. The cooktop tested good.

Near Clark Rd, Conesus, NY 14435
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2569YEM0 Drain plugged . Installed new drain W10619951 . Defrosted drain tested unit tested good . Scode S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Granger St, Canandaigua, NY 14424
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7609AWS2 Customer stated that unit was flashing clean led. Code pertains to issue with heater not functioning. Discovered that control was failing to send power to heater. Ordering control ; ordrng 1 W11202746 (CONTROL )

Near Seville Dr, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer complained of vegetables not lasting long and things crystallizing in freezer. Found control set to warmest temp. Found bags against vents restricting airflow in the freezer. Caulked liner for gaps in liner. The customer is going to monitor.

Near Ridge Crest Dr, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFCS22EVMS3 Replaced start device For compressor not starting g causing no cool. The compressor started up and is cooling.

Near Sugarwood Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found freezer coil completely frosted over. Ice hitting the fan. Defrost tested good in diagnostics. Removed ice and set unit for 8 hour fixed defrost

Near Smith Rd, Marion, NY 14505
David L.

David L.

DISHWASHER KITCHENAID KDTE334DWH0 Replaced dead UI dishwasher tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Kuhn Rd, Rochester, NY 14612
Dave F.

Dave F.

DRYER WHIRLPOOL WGD6620HC0 Tested dryer vent . Tested good . Unit has F3E3 error code . Follower service pointer W11395626 . Checked connections at ACU and replaced inlet thermistor. Tested unit . Tested good .

Near Smith Rd, Clifton Springs, NY 14432
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 Replaced gear case and the hub. Observed melted plastic on gear case cover. May have caused gear case to overwork and damage over time. Raised height of unit to deter this. Calibrated unit and ran auto diagnostic. Unit tested good.; dspstn on spec-tagged invntry: 1 W10528947 HUB

Near Pardy Smith Rd, Newark, NY 14513
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4815EW1 Replaced thermostats. Unit testing good.

Near William Warfield Dr, Rochester, NY 14605
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5000DW2 Customer reports unit won’t heat. No flame was present & ignitor would not glow. 120v was absent at ignitor while running. Checked thermal fuse for continuity. No continuity at thermal fuse. Replaced fuse. Unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Rhea Crescent, Rochester, NY 14615
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW0 Customer stating that unit is experiencing same issue as before. Unit will fill for a moment and then flash FH error code. Pressure switch has been previously replaced. Issue is with flow meter. After removing flowmeter connection and reseating connection. Unit is now running through cycle as it should. Suspecting issue was with flowmeter connection. Customer to run cycle and contact office if issue persists. If issue arises please order flow meter WPW10110225 UNIT CURRENTLY UNDER ATEC WARRANTY

Near Cardogan Square, Rochester, NY 14625
Evan E.

Evan E.

DRYER AMANA NGD4500VQ2 Customer stated that drum was not turning since repair. Upon inspection discovered that belt was not installed correctly by previous tech. Reinstalled belt and tested drum. Unit tested good ATEC WARRANTY

Near Willowbend Rd, Rochester, NY 14618
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer states unit is not drying dishes. No error codes stored. Ran the unit through a diagnostic cycle. Water temperature seems to be adequate, and the heater is functioning as it should. Suggested customer to run the water at the sink before starting the unit. No further repair necessary."

Near Dake Ave, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced UI & control board. Unit testing good. Parts and labor authorization code included in the additional job notes.

Near Pinecrest Dr, Rochester, NY 14617
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX700XL1 "Customer concerned about the unit only filling with water, draining, and inaccurate estimated wash times.F8E1 F0E5 F5E3 F9E1 error codes stored. Customer replaced the drain pump which most likely resolved the long drain issues. Unit completed auto verification test with no issues. Removed console and noticed the pressure hose was unplugged. Plugged in pressure hose and tested unit in a normal wash cycle. The washer filled with water to a normal level, then began agitating as it should; which the customer stated it wasn’t doing before. Repair successful."

Near Mccleary Rd, Spencerport, NY 14559
Steve M.

Steve M.

OVEN WHIRLPOOL WFE505W0HW1 Customer complaining of things taking to long to cook. Calibrated temp up 20 degrees. The bake element was squeaking. Added foil tape to bake element legs. The oven preheated as expected. The oven tested good.

Near Brookview Dr, Macedon, NY 14502
David L.

David L.

DISHWASHER JENN AIR JDB8000AWB0 Ran unit to leak check. Unable to recreate. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET and 1 WPW10348269 PUMP-DRAIN

Near Emjay Ln, Rochester, NY 14612
Evan E.

Evan E.

RANGE GE JGBP86WEB4WW Customer stated that bake element would not light. Upon inspection discovered that bake ignitor was broken causing unit not to light. Replaced bake ignitor and tested. Unit tested good. Also cleaned burner head on right side of stove for burner not lighting. Unit tested good otherwise. Advised customer to clean warming drawer large amount of hair built up around warming drawer bake element which could cause for potential fire. Cleaned as much as tech could. Also made landlord aware of issue ; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND

Near Custer St, Rochester, NY 14611
Evan E.

Evan E.

RANGE AMANA ARG7600WW Customer stated that they had put piece of plastic inside oven and caused large amount of smoke and fire dept had come and unit was not working since then. Tested bake and broil. Both are lighting as they should. Could not replicate issue while in home. Unit is testing good. Customer to monitor issue

Near Hillview Dr, Irondequoit, NY 14622
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Replaced compressor, evaporator and drier for not cooling . Tested unit tested good ."

Near NY-488, Phelps, NY 14532
Evan E.

Evan E.

RANGE WHIRLPOOL SF362LXSB0 Customer stated that unit was not maintaining temperature. Ran preheat to 350 unit preheated as it should. Took temperature reading. Unit is 20 degrees lower than display is showing. Calibrated unit up 20 degrees ran test preheat again. Unit is maintaining temp as it should. Collecting service call fee

Near Longview Terrace, Rochester, NY 14609
David L.

David L.

DRYER WHIRLPOOL n/a Cleared vent restriction at the vent louvre outside that was causing long dry times

Near Emjay Ln, Rochester, NY 14612
David L.

David L.

DISHWASHER KITCHENAID KDPE234GPS Unit was not draining. Repaired damaged connection at the drain pump. Unit drained afterwards.

Near Butcher Rd, Hilton, NY 14468
Steve M.

Steve M.

DRYER MAYTAG MEDC465HW0 Replaced start switch for not starting. The dryer tested good.

Near Riverview Dr, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced compressor for compressor not starting. The left side of cabinet is damaged on left bottom side. Goes from front of machine to middle of machine. The cabinet is pulled away from frame. Showed manager at Rent A Center and he was OK with it and wanted to proceed with repair. Took quick pic. The compressor started up and is cooling.

Near Morgan View Rd, Geneseo, NY 14454
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Found washplate is stripped. Ordering washplate. ; rqstng P&A on 1 W10902814 (washplate)

Near Coe Rd, Livonia, NY 14487
Steve M.

Steve M.

WASHER WHIRLPOOL WFW97HEXL0 Found power going to motor control u it but not sending power to motor. The washer needs the MCU. Quoted customer for repair. ; rqstng P&A on 1 WPW10374126 (cntrl-elec)

Near Silverton Glenn, Victor, NY 14564
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL UMV1160CW6 Replacing turn table roller due to unit producing popping noise while turntable was spinning. Replaced turntable and roller. Ran test cycle. Unit tested good

Near St Andrews Blvd, Fairport, NY 14450
Evan E.

Evan E.

DRYER WHIRLPOOL MED5630HW0 Customer stated that unit was dripping cycle before items are dry and door is not shutting properly. Discovered that hinge is was loose causing issue with door. Tightened hinge and door is now shutting as it should. Checked for error codes. No codes were present. Ran test cycle to confirm unit was heating properly. Spoke with customer about correct loading and cycle selection advised customer that if loss is not large enough items will not pass moisture sensor consistently therefore causing sensor to think items are dry. Advised them to either wash larger loads or used timed dry setting

Near W Walworth Rd, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Customer stated that upper rack is falling down. Upon inspection discovered that welds had snapped causing rack to fall. Replaced track on both sides. Reinstalled upper rack. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Williamsburg Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER JENN AIR JDB9600CWS93 Cusomter stated unit was displaying e15 code and could not select cycle or function. Upon inspection discovered that float switch was stuck causing unit not to fill. Removed lower panel. Freed switch and tested unit. Unit began to fill as it should. Ran test cycle. Unit tested good

Near N Landing Rd, Rochester, NY 14625
Evan E.

Evan E.

RANGE KENMORE 790.774698 Customer stated that unit was not lighting but could smell gas. Upon inspection discovered that ignitor was failing to glow bright enough to lite Burner bar. Replaced ignitor and ran test cycle. Unit tested good

Near Glen Rd, Rochester, NY 14610
Evan E.

Evan E.

DRYER WHIRLPOOL WED7500GW0 Replacing control board due to unit failing to accept commands or send power to motor or heater. Replaced control. Ran test cycle. Unit now functioning as it should

Near Williamsburg Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104ESS3 Repacking control due to unit not filling or draining correctly. Replaced control and ran test cycle. Unit completed cycle as it should. Unit tested good

Near Basket Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 SR7726445824 called tech line to document ice and temperature issue. 0 degrees in ice room 29 in fresh food and -1 in the freezer. All functions testing good in diagnostics. Ordering and replacing the UI per tech line. ; ordrng 1 W11330971 (UI)

Near Canal Woods, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MFS2558BEM9 Replaced drier and evaporator due to a low side leak. Unit began cooking after install

Near Windsor Rd, Rochester, NY 14612
David L.

David L.

DISHWASHER FRIGIDAIRE FFBD2412SB0A Bottom door seal is warped causing a leak. Ordering door seal ; ordrng 1 5304500204 (gasket)

Near Coccia Cres, Gates, NY 14606
Shaiman C.

Shaiman C.

DRYER AMANA NGD4500VQ2 "Customer reports unit is not heating. No power was going to ignitor. Inspected thermal fuse, & no power was going across thermal fuse & no continuity. Replaced thermal fuse. Unit testing good. ; used 1 WP3390719 (FUSE-THERMAL) from stock"

Near Willowbend Rd, Rochester, NY 14618
Steve M.

Steve M.

WASHER KENMORE 110.226421 Found the coupler is broken and transmission is seized. Customer is going to replace. ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3949238 SWITCH-LID

Near Gillette St, Rochester, NY 14619
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found the condenser was vibrating causing noise while compressor is on. Adjusted legs and padded the condenser with foam to stop vibrations. The noise is gone.

Near Pond Valley Cir, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR AMANA ASI2575FRW00 Replaced user interface for unresponsive user interface. The refrigerator tests good

Near Ridge Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Right hand door switch failed . Replaced door switch . Lights are now working as expected. Checked door gaskets .doors are sealing . Gave tips on best closure habits . Unit tested good .

Near Gorham St, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER MAYTAG MHW6000XW2 Found motor control causing unit to not spin or unlock door. Ordering MCU; ordrng 1 WPW10374126 (cntrl-elec MCU )

Near Winton Rd N, Rochester, NY 14609
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW2 Unit shaking a lot during spin cycle . Made sure unit was level and that the legs were adjusted so it did not move as much . Calibrated unit and tested in auto diagnostics. Tested good . Unit had no error codes . Ran heavy towels got them wet and then ran drain and spin . Unit is working as expected.. gave tips for best wash cycles.

Near NY-14, Lyons, NY 14489
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIV29PCMS02 Off test 4 step 1 LS=20 HS = 20Test4 step 3 LS -30 HS =110Step 4 LS=-10 HS =100Step 5 LS=-20 HS=110Sr#7726450577On arrival the freezer was 45 degrees and set to -5. The fresh food section was 42 and set to 33. Inspected every exposed piece of copper for refrigerant leak since there is now a dye drier on it since first repair. Could not find leak anywhere. Call manufacturer tech line and found the unit unrepairable due to internal leak. Customer is going to contact customer service.

Near Webster Rd, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 Checked for error codes. Found F8E1 long fill error code. Ran auto diagnostic and observed long fill time. Manually checked hot and cold water valves in manual diagnostic. Tested good. Checked water valves and water supply and screens for debris. No debris. Unit needs new water valve due to bad thermistor and ACU. Ordering water valve assembly W11127357 and ACU W11116592; ordrng 1 W11127357 (housing)

Near Park St, Phelps, NY 14532
Dave F.

Dave F.

WASHER WHIRLPOOL WFW8740DW1 Attempted to remove unit from location in closet in corner of bathroom. Dryer is attached to washer so units cannot be moved individually. Closet must have been built around units when installed.no access point in rear to unplug utility or undo stack brackets. Customer will have to have units removed in order for them to be serviced. We could not make more effort to remove without causing damage to property. ; schdld next appmnt for 11/27 WED !

Near Cress Rd, Phelps, NY 14532
Steve M.

Steve M.

DISHWASHER AMANA ADB1300AFW0 "Found spray arms are not spinning causing poor wash. Heater works as expected. Ordering sump motor , spray arms and feed tube for not washing. Soap dispenser is also not opening or using rinse agent that is in it. Ordering dispenser and control . Put affresh in unit to clean the mold. Customer is also going to clean with bleach before repair. ; rqstng P&A on 1 W10317197 (spray arm) and 1 W10817282 (cntrl-elec) and 1 W10847562 (pump&motor) and 1 W11244157 (TUBE) and 1 WPW10319027 (spray arm) and 1 WPW10428214 (dispenser), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN , used 1 DW AFFRESH (DW AFFRESH) from stock"

Near Ridge Rd, Ontario, NY 14519
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53520CS5 The unit needs door switches for light not turning on and not running. Found the unit also needs a humidity sensor for F4E4 humidity sensor error causing no operation when sensor cooking. ; rqstng P&A on 1 W10833858 (sensor) and 1 W11244490 (INTERLOCK)

Near Maryview Dr, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWB300WQ1 Washer not draining . Found a cloth in the bottom of the tub blocking the drain pump . Removed cloth . Unit bearing is going bad . Customer will look into a new unit .

Near Sheldon Rd, Palmyra, NY 14522
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Found freezer light is shorted causing no light in freezer and flickering lights in FF section. ; rqstng P&A on 1 W11205083 (MODULE)

Near Crowne Pointe Dr, Penfield, NY 14526
Dave F.

Dave F.

OVEN WHIRLPOOL WFG525S0HW1 Oven not igniting . Replaced ignitor found unit is still not lighting . Ordering wire harness WPW10701462 and dsi board W11162730; ordrng 1 W11162730 (module-spk) and 1 WPW10701462 (harns-wire)

Near Hammond Rd, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Replaced evaporator and drier due to poor cooling. Unit tested good after install

Near Yorkshire Rd, Irondequoit, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS20XVBL1 Unit not running . Found the main control board in the back is not functioning. Ordering new board WPW10310240 ; ordrng 1 WPW10310240 (cntrl-elec)

Near Amann Rd, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WGD5620HW0 Clip in the console was broken causing the console become misaligned with the front panel of the unit. Replaced console. Repair successful.

Near Lancer Pl, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL MFC2062FEZ 34 degrees in FF section and set to 47 degrees. 2 degrees in freezer. Set to 0. Found a wire to the FF thermistor fell out of connector. Fastened the connection and the customer is going to monitor over next three days.

Near Tree Brook Dr, Rochester, NY 14625
David L.

David L.

RANGE FRIGIDAIRE RGB745BEH1WH "Unit is cooking poorly due to a weak ignitor ordering ignitor ; ordrng 1 WB13K21 (ignitor,oven)"

Near Akron St, Rochester, NY 14609
Shaiman C.

Shaiman C.

DRYER AMANA NED4655EW "Replaced timer, unit still wouldn’t heat. Tested for 240V at the receptacle; only got 120v. Suggested customer to have an electrician diagnose the electrical issue in the home. Unit testing good."

Near Delamaine Dr, Rochester, NY 14621
David L.

David L.

DISHWASHER WHIRLPOOL KUDS35FXSS9 Unit is leaking due to upper rack adjuster breaking causing poor closure. Changed adjuster. Unit is building suds when empty. Cleaned suds out of the unit ran until clear water ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY

Near Golfside Pkwy, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT314TFDW01 Unit is not cooling properly due to a failing compressor. Quoted 943.23 for replacement. Customer denied repair and is not interested in repairing the unit

Near Vollmer Pkwy, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC200XW0 Customer concerned about a noise during the spin cycle. No error codes stored. Discovered a clothes pin sitting on top of the tub ring. Removed pin. Unit testing good.

Near Harrier Cir, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Little bit of frost build up on items in freezer. Unit temperatures are set to recommend.checked gaskets . Gaskets are sealing good . Sealed the cabinet. Leveled the unit to make sure the doors were shutting evenly. Tested unit tested good .

Near Sibley Ct, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW3 "Called the manufacturer upon arrival. No error codes stored. Everything functions as it should in manual diagnostics. Tech line agent feels there is no issue with the machine. Explained proper loading practice and cycle selection. Customer then reports the machine does not agitate at all, but just fills with water and drains. Started a normal wash cycle on normal setting. Unit started as it should in the sensing cycle; filled with water with some agitation, then was stagnant for 5-10 minutes before resuming. Now suspecting a control issue. Replacing control. SR: 7726451172; ordrng 1 W11116590 (CONTROL)"

Near Smith St, Rochester, NY 14606
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFC2062FEZ02 Complaint of unit making clicking noise. Ran damper. Tested good. Ran compressor.Tested good. Observed ice maker arm in an on position calling for ice which causes ice maker to cycle. Customer does not have water to fridge and does not use icemaker. The sound of the ice maker unit operating without ice could be the noise. Removed ice maker at customer request. Unit tested good .

Near Aldwick Rise, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water leaking from john guess fitting on the top left of the door . Reseated john guess fitting . Tested unit . Unit is no longer leaking .; dspstn on spec-tagged invntry: 1 W11043013 VALVE

Near Callingham Rd, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM354DSS4 Lower spray arm is full of debris and not moving as it should . Tried cleaning debris out of arm . Did not help . Upper and back wall sprayers are working as expected. Ordering and sending lower spray Arm to customer W10884490; ordrng 1 W10884490 (arm-spray (DIRECT SHIP) )

Near Latting Rd, Shortsville, NY 14548
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF954CIHV00 Called techline SR 7726460661 . Unit uses copper pipe pressure regulator will not work . Customer will have a plumber install pex pipe and regulator left part with customer.

Near DePaul Dr, East Rochester, NY 14445
Dave F.

Dave F.

DRYER GE GTD42GAFJ2WW Blower is full of lint . Removed lint from blower . Found the lint trap is torn . Customer needs new trap ordering part and sending to customer WE03X23881; ordrng 1 WE03X23881 (dryer lint filter)

Near West Ave, East Rochester, NY 14445
Evan E.

Evan E.

DRYER GE DDG7100NALWH Cannot service unit due to age. Parts are no longer available No S/C Fee

Near Portland Ave, Rochester, NY 14617
Evan E.

Evan E.

REFRIGERATOR GE GSS25QGSCWW Customer stated that unit was not dispensing or making ice. Upon inspection discovered that ice maker fill line was frozen. Unthawed line and cycles ice maker. Unit filled and watched ice maker due harvest cycle. Customer to monitor and report back if unit is producing ice. If not order ice maker WR30X10093

Near Audubon Trail, Rochester, NY 14622
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6630HC0 Replaced console. Unit testing good.

Near Summer Pond Way, Rochester, NY 14624
Steve M.

Steve M.

DRYER AMANA NED4655EW1 Repaired wire that was damaged during thermal event. The dryer needs a dryer cord that was damaged during thermal event. Going to office to get cord and returning today. ; saved tckt

Near Osprey Dr, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFXS25RYMS4 Customer complained of freezing in Ff section. Found ice maker had frozen fill tube and not producing ice. The unit was over cooling due to no ice. Customer to monitor Ofer next couple days.

Near Clover St, Pittsford, NY 14534
Steve M.

Steve M.

DRYER MAYTAG MEDC465HW0 Ordering start relay for dryer not staying on when start button pushed. ; schdld next appmnt for 11/23 SAT !

Near Riverview Dr, Rochester, NY 14623
Steve M.

Steve M.

OVEN FRIGIDAIRE FFGF3053LSJ 458 at preheat temps were erratic. The temps never went under 350. The unit is overheating while testing but customer cooked a pork loin and it took twice as long. The unit needs a control and temp probe. ; rqstng P&A on 1 316419141 (overlay) and 1 316490000 (probe) and 1 5304509983 (CONTROL)

Near Tobey Brook, Pittsford, NY 14534
Steve M.

Steve M.

OVEN JENN AIR JGRP430WP01 Unlocked door. Tested door latch and lock in diagnostics. They both tested good. Found that when in diagnostics components did not always turn but after a minute of testing everything started working as expected. Customer is going to monitor.

Near Clover St, Rochester, NY 14610
Steve M.

Steve M.

DRYER MAYTAG MEDB955FW1 Found time on sensor dry is acting erratic on bedding and heavy but works fine on normal. Ordering control and user interface. ; ordrng 1 W10902774 (panel-cntl) and 1 W11365798 (CONTROL)

Near Westfall Rd, Rochester, NY 14618
David L.

David L.

REFRIGERATOR WHIRLPOOL ET1FTKXKQ03 "Unit is leaking from the air returns due to a plugged defrost drain. Removed ice from freezer and cleared restriction from the drain tube; dspstn on spec-tagged invntry: 1 W10822278 TIMER-DEFROST 1 WP4387490 DEFROST TSTAT 50 , and 1 WP4387503 DEFROST TSTAT 60"

Near Red Apple Ln, Rochester, NY 14616
David L.

David L.

DISHWASHER KITCHENAID KDFE104DSS0 Unit is emitting a burning smell due to the heater harness connection heating up on the control documented with tech line7726456740Spoke with trade partner team about issueNo SCode 7726456731Quoted 494.59 for repairCustomer denied repair

Near Kirk Rd S, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Found ice door flapper broken causing warm air to enter unit. Stuffed washcloth in chute to keep door closed. Ordering door kit; ordrng 1 8201756 (ice dor kt JUST IN CASE PLASTIC TABS ARE BROKEN) and 1 W10823377 (mechanism delay)

Near Inspiration Point Rd, Webster, NY 14580
David L.

David L.

HOOD VENT WHIRLPOOL n/a Installed switch

Near Biscayne Dr, Rochester, NY 14612
David L.

David L.

RANGE FRIGIDAIRE RGB745BEH1WH Replaced weak bake ignitor due to oven not reaching temperature. Preheated unit to 350. Oven tested good

Near Akron St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Ice maker had gotten stuck in the fill position and was energizing the water valve constantly. Customer had unplugged the ice maker and shut the water off. Ordering ice maker and valve ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10498976 (valve)

Near Efner Dr, Hilton, NY 14468
David L.

David L.

WASHER WHIRLPOOL NA2457 The unit is installed in an alcove built on a cement slab. The water supply is leaking heavily inside the wall. Shut offs for the washer are closed and you can hear water spraying in the wall. Pics attached. Recommended that the customer call a plumber and to shut off the main to the house to minimize further damageUnable to get mod and serial because the units were pulled out right to wall

Near Titus Ave, Irondequoit, NY 14617
David L.

David L.

RANGE WHIRLPOOL KFEG500EBS3 Vent trim ordered was damaged reordering trim ; ordrng 1 W11251351 (trim-vent)

Near Town Pump Cir, Spencerport, NY 14559
David L.

David L.

WASHER WHIRLPOOL WFW85HEFW1 Unit is in drain lockout pump is clear. Checked pressure switch and hose. Reseated connector to pressure switch. Drain pump shut off. Tested unit in diagnostics to verify operation. Unit completed the auto test. Unit testing good customer to monitor

Near St Paul Blvd, Irondequoit, NY 14617
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT311FFFH00 Caulked liner where it meets the cabinet for frost forming in freezer. Lowered front legs so door closes properly.

Near Spruce Ln, Irondequoit, NY 14622
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF330PAHB2 Customer stated that dispenser was broken. Upon inspection discovered that front of dispenser had broken off causing door not to shut. Replaced dispenser and tested unit. Unit tested good

Near Fawn Wood Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER JENN AIR JDB9600CWS93 Door was not shutting correctly since repair. Discovered that Lower kick panel was not installed correctly. Reinstalled panel and confirmed function. Unit tested good

Near N Landing Rd, Rochester, NY 14625
Evan E.

Evan E.

MICROWAVE WHIRLPOOL KMHC319ESS4 Replacing transformer due to unit not heating correctly. Transformer was failing to send voltage to magnetron consistently. Replaced magnetron. Ran multiple test cycles. Unit tested good

Near Contant Ln, Williamson, NY 14589
Evan E.

Evan E.

DRYER WHIRLPOOL WED9200SQ0 Using dryer repair kit to replace rollers idler pulley and belt due to unit squealing while running. Replaced all parts. Ran test cycle. Unit tested good

Near Winding Creek Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Complaint of left door not closing. Door not aligned with mullion causing the door to not close properly. Leveled door using legs and adjusted left door hitch to best fit the mullion. Door tested good.

Near Fenwick Ln, Victor, NY 14564
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HW0 Replace dispenser and cold water valve for water on floor. Tested good. Left hot water valve with customer.

Near Deer Path, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4855HW1 Customer states the seller is going to replace the washer. No repair necessary.

Near Nanette Dr, Rochester, NY 14626
Steve M.

Steve M.

RANGE WHIRLPOOL WFE320M0ES2 The door makes a crack noise randomly when opening. Ordering inner door liner and hinges again ; ordrng 1 WP9761344 (liner-door) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Maria St, Rochester, NY 14621
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED5000DW2 Replaced timer. Repair successful.

Near Ridge Meadows Dr, Spencerport, NY 14559
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE254EBL1 Replaced board and control. Unit turned on but still wouldn’t drain. Removed a piece of glass from drain pump that was preventing drain. Unit testing good.

Near Ogden Center Rd, Spencerport, NY 14559
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDPE234GPS0 Replaced motor and control. Unit testing good.

Near Lisa Ann Dr, Rochester, NY 14606
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE254EBL1 Replaced board and control. Unit turned on but still wouldn’t drain. Removed a piece of glass from drain pump that was preventing drain. Unit testing good.

Near Ogden Center Rd, Spencerport, NY 14559
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW0 "Replaced pressure sensor. Once the machine was reconnected to power, the unit went into drain lockout mode. Suggested customer to leave the unit unplugged for approximately half an hour to 45 minutes in order for the control to reset. If problem persists, control board should be replaced."

Near Genesee St, Rochester, NY 14611
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated that unit was not spinning correctly. Checked for codes. Unit displaying basket speed fault code and motor fault code. Discovered that capacitor is failing causing issue. Replaced capacitor. Ran diagnostic cycle. Unit tested good ; used 1 W11395618 (CAPACITOR ) from stock

Near Yorkshire Rd, Irondequoit, NY 14609
Evan E.

Evan E.

OVEN GE ZDP364NDP5SS Customer stated that unit is not maintaining temperature inside oven. Took resistance reading on temp sensor. Sensor tested good ran bake cycle. Unit is 30-40 degrees off inside cavity. Suspecting issue with hidden bake element coil. Ordering bake element. Quoted $104.65 for labor ; ordrng 1 WB44K10026 (BAKE ELEMENT )

Near Hollywood Blvd, Webster, NY 14580
Steve M.

Steve M.

DRYER AMANA NED4655EW1 Repaired wire that was damaged during thermal event. The dryer needs a dryer cord that was damaged during thermal event. Going to office to get cord and returning today. ; saved tckt

Near Osprey Dr, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW72HEDW0 "Replaced hose and pressure switch, then ran an auto verification test cycle. No issues present. Repair successful."

Near Philmore Ave, Caledonia, NY 14423
David L.

David L.

REFRIGERATOR AMANA BX21VC Unit is cooling poorly due to a low side leak. Unit is over 20 years old and the customer is not interested in a costly repair. They are going to replace

Near Parr Cir, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW87HEDW1 Replaced user interface. Repair successful.

Near Monte Carlo Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4850HW0 "Customer concerned about dryer not heating. Power is going to igniter, but igniter is not glowing. Igniter should be replaced. ; ordrng 1 279311 (IGNITOR )"

Near Bonnie Brae Ave, Rochester, NY 14618
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NED4655EW1 Blower wheel must be replaced with motor. Ordering blower wheel. ; ordrng 1 WP694089 (BLOWER WHEEL)

Near Leighton Ave, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found very minimal frost build up just on the fan shroud in the freezer. Noise has dissipated over the last few days and is no longer an issue. Put unit in 8 hour fixed defrost mode to midi gate frost build up . Removed ice from fan area.

Near Ohstrom Park, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT316SFDM00 Customer concerned with amp draw display on his RV inverter when the unit was trying to start. Plugged unit into a regular outlet via extension cord. Unit drew 8 amps on start up and dropped to . 8 when running. Unit would not start when plugged into the RC and was only drawing 8 amps at FLA. the problem is with the inverter systemAnd not the refrigerator.

Near Basket Rd, Webster, NY 14580
David L.

David L.

RANGE JENN AIR JDR8895AAS Bake element is open. Replaced bake element and tested

Near Kingsbury Ct, Rochester, NY 14618
Shaiman C.

Shaiman C.

RANGE MAYTAG MGT8655XS03 "Customer concerned about burners not igniting reliably. Adjusted burner caps and all burners lit as expected. However, the spark seemed to be weak for all burners. Replacing spark igniter. ; ordrng 1 74008821 (spark igniter)"

Near Post Ave, Rochester, NY 14619
David L.

David L.

OVEN WHIRLPOOL WFE550S0HZ1 Found unit with power but would not heat. Found the receptacle was loose causing l2 to drop out. Tested 240 from receptacle. Reconnected unit tested good

Near Selborne Chase, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WETLV27HW0 Replaced capacitor. Repair successful.

Near Fairwood Dr, Rochester, NY 14623
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT720PADM3 Replaced friction sleeves. Repair successful.

Near Caboose Cir, North Chili, NY 14514
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5800BW0 Customer stated unit was not latching or starting cycle. Upon inspection discovered error code for lid latch error. Tested lock in manual test mode. Unit would not latch. Replaced latch and ran test cycle. Unit completed cycle as it should. Unit tested good ; used 1 W10404050 (SWITCH-LID) from stock

Near Maryview Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS4 "Replacing control , wiring harness and user interface due to connector on control having thermal event causing control not to function. Replaced control. Replaced harness, replaced UI. Ran test cycle unit tested good"

Near Lake Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WETLV27HW0 "Customer states the unit displays that the lid is locked, but the latch is not functioning mechanically. Lid lock does not function in manual diagnostics. Replacing latch. ; ordrng 1 W11176112 (LID LOCK)"

Near Fairwood Dr, Rochester, NY 14623
Shaiman C.

Shaiman C.

RANGE FRIGIDAIRE FGGF3054MWE Right front burner would not ignite and left rear flame was excessively high. Cleaned burner heads which reduced flame height. Toxic build up is forming around all the igniters causing intermittent/no spark. Replacing all igniters & screws. Customer is ordering parts.

Near Calkins Rd, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHV01 Removed old door. Removed bracket and gasket from old door and put on new door. Installed new door. . Door is sealing good .

Near Hidden Ridge Trail, Honeoye Falls, NY 14472
Dave F.

Dave F.

WASHER WHIRLPOOL WFW6620HC0 Removed and replaced UI. Ran diagnostic. Tested good.

Near Langpap Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Did not have correct gasket upon arrival to home. Part # on box is correct but gasket is different from original. Ordering gasket; ordrng 1 WRT518SZFW00 (GASKET )

Near Lake Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is now making ice and has water to unit . There was ice dripping from ice maker . Customer will monitor. If problem persists order W10884390 icemaker

Near Hillcrest Dr, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced LED lights that were out . Unit tested good .

Near Ashwood Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR MAYTAG M1TXEGMYW00 Unit is colder in the fresh food section that it needs to be. Customer may be hearing fan come on and off in the unit due to bad thermostat. thermostat WPW10584888 . Customer will decide on repair .

Near Drumlin Dr, Macedon, NY 14502
Dave F.

Dave F.

RANGE KITCHENAID KSGG700ESS Replaced inner glass due to being broken.tested unit.tested good.

Near Morrow Hill Rd, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS526SIAE00 Replaced pads on water and ice dispensers due to water staying on. Tested good.

Near MacIntyre Rd, Caledonia, NY 14423
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water dispenser dripping from after it was used .reseated john guess fittings on the door and behind the user interface. Customer have reverse osmosis water . Water was very slow coming from dispenser. Customer was using refrigerator filter as well . Removed filter and used bypass . Water pressure is better and unit is no long dripping .

Near McCorkindale Rd, Caledonia, NY 14423
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH53520CS1 Microwave won't turn on. Shows open door error. Ordering W11244490

Near Plank Rd, Lima, NY 14485
Evan E.

Evan E.

MICROWAVE WHIRLPOOL KMHC319ESS4 "Replaced door according to techline. Unit is still experiencing same issue. WillNot heat on certain settings called techline again. Checked voltage at transformer. Transformer is failing to send voltage back to magnetron Ordering replacement transformer SR: 772387997; ordrng 1 W10772112 (TRANSFORMER ), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"

Near Contant Ln, Williamson, NY 14589
Evan E.

Evan E.

WASHER WHIRLPOOL WFW97HEXW2 Customer stated unit was flashing f9e1 error code. Upon inspection discovered that drain pump filter was clogged causing issue. Cleared pump filter for customer. Unit tested good

Near Clover Hills Dr, Rochester, NY 14618
Evan E.

Evan E.

DRYER WHIRLPOOL WGD4850HW0 Customer stated that unit was not heating correctly. Used dryer vent test kit to measure airflow. Discovered that vent was too long. Advised customer vent will need to be trimmed in order for unit to function correctly. Unit itself tested good

Near Illinois St, Rochester, NY 14609

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