Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1320 customer reviews

Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 "Dryer heats, but takes longer than normal. Unit failed vent test. Unit testing good. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"

Near Windsorshire Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6000XW2 F6E1 displays and machine shuts off when customer attempts to wash clothes. F6E1 error code stored. MCU should be replaced. Customer declined further repair.

Near Menlo Pl, Rochester, NY 14620
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW72HEDW0 Customer concern is a door lock issue; DL error code on display when using machine. F5E2 F9E1 error codes stored. Replaced latch & removed debris from drain trap. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

Near Walden Pl, Rochester, NY 14610
Shaiman C.

Shaiman C.

DRYER MAYTAG RED4516FW0 All fuses testing good. No issues present.

Near W Ridge Rd, Rochester, NY 14626
Evan E.

Evan E.

DRYER WHIRLPOOL WGD4616FW1 Customer stated they could not close door on dryer. Upon inspection discovered that strike was too wide for catch to receive properly. Pinched door strike so that it would fit properly inside catch. Had customer test door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH

Near Wildflower Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated unit was tripping breaker intermittently. Checked for error codes. Unit was displaying f8e1 error code for long fill. Ran test cycle. Unit completed cycle as it should. Ran quick wash while in home. Unit completed cycle. Can not replicate issue at this time. Customer stated that while experiencing issue they ran unit on different outlet and unit was functioning as it should. This leads tech to believe there is issue with breaker unit itself is functioning as it should.

Near Audubon Trail, Rochester, NY 14622
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT720PADW2 Friction pads are torn . Ordering new pads WP8268961. ; ordrng 4 WP8268961 (pad)s

Near Mill St, Phelps, NY 14532
Evan E.

Evan E.

DISHWASHER MAYTAG MDB5601AWW Customer stated rinse light would stay on after cycle was finished. Upon arrival flipped breaker to unit to reset control. Removed door panel to inspect ribbon cable from UI. Removed and cleaned ribbon cable. Reinstalled cable tested user interface. Could not replicate issue once resetting control. Advised customer that if user interface is piece that would need to be replaced but is discontinued.

Near Wintergreen Way, Rochester, NY 14618
Evan E.

Evan E.

DRYER MAYTAG MGDB835DW4 Customer stated items were coming out burned and leaving black marks on clothing. Upon inspection checked for codes. No codes were present. Discovered that unit runs on liquid propane and orifice was not converted before installation. This is cause for burning of items and also black marks on clothing. Ordering duct and LP conversion kit. ; ordrng 1 W10606694A (LP CONVERSION KIT ) and 1 W11129538 (VENT )

Near NY-88, Sodus, NY 14551
David L.

David L.

OVEN WHIRLPOOL WFG520S0FS0 Customer was concerned with a periodic sparking noise during normal use. Preheated oven. This was the sound of the unit cycling on and off and is normal operation. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Round Pond Ln, Rochester, NY 14626
Steve M.

Steve M.

DRYER MAYTAG MEDB765FW0 Wiped both seals and found no stains. The dryer tests good.

Near Westwood Dr, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Found the water line connection from refrigerator to do or had air leak causing dispenser to drip after done dispensing. Replaced line and tested. The dispenser works as expected.

Near Lincoln Ave, Dansville, NY 14437
Shaiman C.

Shaiman C.

DRYER MAYTAG MGD5630HC0 Customer disassembled the whole unit during an attempt to convert the machine to propane. Reassembled the dryer. No issues present.

Near Owens Rd, Brockport, NY 14420
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED75HEFW0 Unit has a “mind of its own”. UI is not responsive and is erratic. UI should be replaced. ; ordrng 1 W10919207 (UI)

Near Greystone Ln, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB329DMBW00 Checked refrigerator temperatures. Temperatures were good . . Made some adjustments to the temperature settings. Moved the shelf on top to help the airflow on top . Explained the damper and being cold towards that . Customer will monitor.

Near Mill St, Phelps, NY 14532
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 "Replaced latch and control. Shipping knob to customer. Unit testing good. ; ordrng 1 WPW10562155SHIPDIRECT (SHIP DIRECT), dspstn on spec-tagged invntry: 1 W10528947 HUB"

Near Campbell Park, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found evaporator fan motor not staring in diagnostics. Restarted unit with same result. Ordering control and fan. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)

Near Athena Drive, Avon, NY 14414
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW3 Drain pump is loud while running . Ordering new drain pump W10876600; ordrng 1 W10876600 (drain pump)

Near Thomas Rd, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KDDO24RVX00 Called techline SR 7725225123 . they were looking for installation instructions for unit but the only ones we find are service matters W10405349 . That is a different looking kit then the one that was ordered room service pointer W10407535 . . Techline said to remove the middle support and install the bigger one and the third support to take off completely and let the rest hang. Waiting on any further information .; saved tckt

Near Cathedral Oaks, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MHW3505FW0 User interface is burned due to a malfunction on the board . Ordering Control W11201283 and user interface W10911040; rqstng P&A on 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)

Near Valley View Dr, Victor, NY 14564
David L.

David L.

REFRIGERATOR WHIRLPOOL MFF2558FEZ01 Replaced torn ff gaskets.

Near Sweet Acres Dr, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER GE GDT720SSF0SS Replaced rubber hoses between each motor . Tested unit . Unit has no leaks and tested good .

Near W Ridge Run, Canandaigua, NY 14424
Dave F.

Dave F.

RANGE KITCHENAID KSGG700ESS1 Replaced panel on unit due to damage . Tested unit . Tested good .

Near Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DSS4 Wash pump humming . Not turning on . Needs new sump WPW10605057 . Customer called kitchen aid . Auth code KL3D200APL1 . Replaced sump . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Sylvan Glen, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER JENN AIR JDTSS244GP0 Found error code F6E3 over suds .ran unit in auto diagnostics tested good . No left over suds in unit . Checked control and reseated all connections to the control . Ran in auto diagnostics again . Light was working on the front when in diagnostics. Light in regular cycle works as well . All functions are working as expected.

Near Cheshire Ridge, Victor, NY 14564
David L.

David L.

WASHER MAYTAG MHW9000YW Unit is displaying a communication error due to a faulty mcu ordering mcu door latch and control. ; rqstng P&A on 1 W10427975 (cntrl-elec) and 1 WP8183270 (latch) and 1 WPW10374126 (cntrl-elec)

Near Emery Run, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Machine would not turn on. Replaced control board. Unit testing good.

Near Mystic Ln, Rochester, NY 14623
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 Customer concerned about unit not starting. The door was not being closed all the way. Adjusted latch to close easier. Repair successful.

Near Goodburlet Rd, Henrietta, NY 14467
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 "Customer concerned about extremely long and fluctuating wash times, clothes coming out dry and/or barely washed and clothes not spinning out completely. F8E1 F0E4 codes stored. Replaced valves. Repair successful."

Near Sheldon Rd, Honeoye Falls, NY 14472
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left side door is caved in at switch contact. Ordering shim. ; ordrng 1 WP2177331 (plastic-sq)

Near Regatta Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced control. Water still not working. Rechecked harness. Ordering UI and water switch per techline. ; ordrng 1 W11163767 (SEPARATOR) and 1 W11214887 (CONTROL)

Near Whispering Woods Dr, Williamson, NY 14589
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 See asurion dispatch; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE

Near Ronnie Ln, North Chili, NY 14514
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer had an event where warm air had entered the freezer. Frost has gone away at this point. Adjusted freezer door closure for a tighter seal. Customer to monitor.

Near Shore Acres Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR AMANA ABB1921BRM00 Unit experienced an event where the freezer melted. Checked evaporator and condenser fans for operation. Full frost pattern. All loads testing good in diagnostics. Customer is going to monitor

Near Stone Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 "Pex 53960319 sr#7725283598 the fresh food evaporator was frosted causing warm temps. Removed frost. Replaced fan and harness that has defrost thermostat. Zip tied and taped thermistor. Caulked liner where it meets,cabinet. Changed setting on ui to manual defrost every day. Called tec line and found customer has a product exchange number. Tech line documented and referred customer to customer service. The freezer led is out also causing no lights in freezer and part of ff section. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11205083 (MODULE) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS , states that autho needed"

Near Silverknoll Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR MAYTAG MFF2055FRZ00 Unit was building moisture in the door mullion. Turned on moisture control for the customer. Water filter part number: EDR1RXD1

Near Cherry Ridge Blvd, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS5 Customer stated that unit was not filling with water. Upon inspection checked for error codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and cleared debris from under float. Inspected actual switch discovered switch was stuck in open position. Unjammed switch and ran test cycle. Unit completed cycle as it should. Ran normal cycle to confirm function outside of diagnostic mode. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Highledge Dr, Penfield, NY 14526
Evan E.

Evan E.

WASHER WHIRLPOOL WFW75HEFW0 Customer stated that unit was flashing door lock light but was stuck shut. Unplugged unit upon arrival. Plugged unit back in door unlocked. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Has customer start load while In home. Unit tested good

Near Tobey Ct, Pittsford, NY 14534
Steve M.

Steve M.

OVEN WHIRLPOOL WFE540H0ES0 ReplAced socket for persistent light bulbs blowing. The range tested good.

Near Main St, Livonia, NY 14487
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 "Sr#7725080993 called tech line for persistent freezing in fresh food section. Tech line wants customer to raise freezer temp to 3 degrees and set ff temp to 39 and wait three days to check temps again. If still to cold, to raise ff temp in a one degree increment and wait three days until temps are correct in refrigerator. Customer is going to call customer service and home depot.."

Near Bright Oaks Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF302EWH01 Refrigerator clicking while operating. Found the control or the start device may be clicking while operating. Ordering control and start device.; ordrng 1 W10873801 (start-dev) and 1 WPW10317076 (cntrl-elec)

Near Sheldon Rd, Palmyra, NY 14522
Steve M.

Steve M.

REFRIGERATOR AMANA ART308FFDW01 Found evaporator fan motor not running causing no cool in refrigerator. Removed ice and replaced fan motor. ; used 1 WP2315539 (MOTOR-EVAP) from stock

Near Samuel Way, Rochester, NY 14606
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7500GC2 Customer stated unit was not draining properly. Checked for error codes. Unit was displaying code f0e5 for unbalanced load. Customer is overloading unit causing unit not to spin out correctly. Cleared code and ran test cycle. Spoke with customer about proper loading. Unit tested good

Near Marne St, Rochester, NY 14609
Evan E.

Evan E.

RANGE WHIRLPOOL WFG515S0ES1 Customer stated unit was not lighting front left burner. Upon inspection discovered that ignitor had cracked causing issue. Replaced burner head. Tested burner. Unit tested good

Near Saranac St, Rochester, NY 14621
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADM6 Replacing drain hose due to check valve sticking causing unit not to drain properly. Replaced drain hose. Ran test cycle. Unit tested good.

Near Hard Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER KENMORE 110.2810231 Customer stated unit would flash UL load occasionally. Checked for error code. Unit displaying f51 error code (unbalanced load) ran test cycle. Unit completed cycle as it should. Ran unit on high spin to listen to bearing. Unit is quiet bearing testing good. Spoke with customer about possible causes for issue. Code is being caused by either suspension or basket sticking on drive shaft. Unable to determine real cause of issue at this due to to unit functioning as it should while tech is in home. Quoted customer to replaced bearing and drive shaft if issue persists. Customer to monitor and contact if they would like to proceed; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Mt Liberty Dr, Penfield, NY 14526
Evan E.

Evan E.

DRYER AMANA NGD4655EW1 Customer stated unit was not heating. Upon inspection discovered that thermal fuse tested open. Replaced fuse. Ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Norton Village Ln, Rochester, NY 14609
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRFA60SMHN Replaced both handles on fresh food doors for damage under thirty days. The doors are good.

Near Vinton Rd, Rochester, NY 14622
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTM404ESS1 Replaced motor sump for not cleaning dishes. Replaced lower spray ram for not able the fasten to sump. The dishwasher tested good.

Near N Ridgelawn Dr, Rochester, NY 14617
David L.

David L.

WASHER MAYTAG MHW5500FW0 Bolt on rotor had broken off in its socket will need to be drilled out and replaced with a new bolt ordering bolt; rqstng P&A on 1 W11253212 (SCREW)

Near Alderwood Ln, Rochester, NY 14615
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Food freezing in the fresh food section. Raised left door to mAke a tighter ice room seal and plugged air bleed in the crisper.

Near Collamer Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR MAYTAG MBF2258XEW1 An ice sheet on the bottom of the freezer was keeping the door ajar. Replace plugged drain tube and cleaned ice from freezer and racks. Verified ice maker operation. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Running Brook Ln, Rochester, NY 14626
Shaiman C.

Shaiman C.

DRYER ROPER RGD4516FW0 Retainer clip for the roller broke off causing a loud noise. Installed new clip; unit testing good.

Near Loretta Dr, Spencerport, NY 14559
Steve M.

Steve M.

RANGE KENMORE 790.4551281 Replaced thermostat for open thermostat that prevented bake or broil. The rabge tested good.

Near Sunset Center Ln, Brockport, NY 14420
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4616FW2 Apt 177 replaced lid lock for not locking and preventing wash. The washer tested good. ; used 1 W11307244 (LATCH) from stock

Near 4th Section Rd, Brockport, NY 14420
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DC3 "Customer concerned about unit taking too long to start, & clothes come out dirty. Machine was off balanced & overloaded with a comforter & a decent sized load of clothes. F9E2 code stored. Test verification cycle completed successfully. Advising customer to use smaller loads. Unit testing good."

Near Wellington Ave, Rochester, NY 14611
Shaiman C.

Shaiman C.

DRYER WHITE-WESTINGHOU DE400KDW6 Forgot to plug in the door switch. Unit testing good.

Near Shepard St, Rochester, NY 14620
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 Replaced gear case due to oil leaking and a grinding noise. Unit testing good.

Near Ronnie Ln, North Chili, NY 14514
Steve M.

Steve M.

WASHER MAYTAG MVW655DW0 "Replaced gearcase, hub and wash plate for not agitating or spinning. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"

Near Massachusetts St, Nunda, NY 14517
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2269FRZ02 Found the water line coming to the refrigerator had a pin hole leak causing water to leak. Cut and repaired water line.

Near Morey Ave, Dansville, NY 14437
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced ui for pantry door with same result. Unresponsive and water dispenser and ui not working. Ordering door. ; ordrng 1 W10815668 (dor-fip bl)

Near Los Angeles, CA
Steve M.

Steve M.

WASHER MAYTAG MVWC360AW0 Found the washer starts to spin but immediately stops. The washer agitates good. The lock does not disengage. Found basket speed sensor fault. Ordering actuator. ; ordrng 1 WPW10006355 (actuator)

Near Arbor Ct, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4800XQ4 Found gear case has bad bearing causing no spin. Ordering gear case ; rqstng P&A on 1 W11255272 (GEAR CASE)

Near Chapel St, Mount Morris, NY 14510
Steve M.

Steve M.

RANGE WHIRLPOOL WEG730H0DB0 Replaced manifold and tested. Found the front two burners and center burner are leaking at orifice holder connection. Ordering all parts. ; ordrng 1 W10552126 (holder-orf RIGHT FRONT) and 1 W10552128 (holder-orf LEFT FRONT) and 1 W10552129 (holder-orf CENTER)

Near Valley Rd, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL LFHT1831QF1 Ordering reroute drain kit for leaking in fresh food section. ; ordrng 1 5303918261 (drain tube kit)

Near Hammocks Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 "Customer concerned about unit not completing cycles; unit stops at spin cycle however clothes spin out. F5E3 code stored. Replacing control and lid lock. ; ordrng 1 W10858095 (SWITCH) and 1 W11116592 (CONTROL) and 1 W11307244 (LATCH) and 1 WP688805 (CLIP), dspstn on spec-tagged invntry: 1 W10528947 HUB"

Near Troup St, Rochester, NY 14608
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4616FW0 Wires on the main harness by the terminals are burnt. Replacing main harness.; ordrng 1 W10450289 (WIRE HARNESS)

Near Electric Ave, Rochester, NY 14613
Shaiman C.

Shaiman C.

DRYER MAYTAG LGQ9858PW0 Door switch is faulty causing drum to continue spinning with door open. Felt on drum is also worn causing a grinding noise. Lint screen is also damaged. Replacing corresponding parts. ; ordrng 1 4392065 (MAINTENANCE KIT ) and 1 W10899578 (DRUM ASSEMBLY ) and 1 WP3406107 (DOOR SWITCH) and 1 WPW10717210 (SCREEN)

Near Winona Blvd, Rochester, NY 14617
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4816FW2 "Customer concerned about unit not finishing cycles; will not go past wash cycle when using certain options. However machine works as it should when using other options. Suspecting a control issue. Replacing control. ; ordrng 1 W11170319 (CONTROL), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

Near Virginia Ave, Rochester, NY 14619
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW3 "Gear case is leaking, causing grease to get on clothes. Replacing gearcase. ; ordrng 1 W11134159 (GEARCASE)"

Near Marketplace Dr, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAT04 Refrigerator not staying on . Found the thermostat faulty . Replaced thermostat . Unit tested good .found the water housing is broken and leaking some water ordering housing W10862460 and screws WP489500. ; rqstng P&A on 1 W10862460 (housing) and 2 WP489500 (screw)s

Near Arbor Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Freezer temp is set to 3 degrees and is 10 degrees . Fresh food section is set to 38 and is 38 degrees . Went into diagnostics tested all thermistors . Tested good . Called techline SR 7725274296 .said to put fresh food up to 40 and have freezer set to 3 . Techline would like some recorders put in . Made sure things were sealed with putty . Will get some recorders sent out ; saved tckt

Near Pearl St, Rochester, NY 14607
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 "Lid would not open, replaced latch and control. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH"

Near Candlewick Dr, Brockport, NY 14420
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 Replaced control and UI. Repair successful.

Near White Oak Bend, Rochester, NY 14624
Evan E.

Evan E.

MICROWAVE KITCHENAID KHMS2040BBL0 Replacing door due to bottom of door cracking into 2 pieces causing customer not to be able to shut door. Replaced door. Unit tested good

Near Hilltop Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WFW85HEFW1 Customer stated unit was flashing f9e1 code (long drain) and also f3e1 code (water level system)Upon inspection discovered that pump was failing to run during cycle. Replaced pump Ran diagnostic cycle. Unit tested good

Near Crestview Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found the water valve was buzzing on arrival. Water line to icemaker was not restricted. Ordering valve; ordrng 1 WPW10341329 (water valve assy)

Near Talnuck Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR GE ZISS420NRISS Water leaking from water valve area . Found the hose is leaking between the fitting and Valve . Customer is going to get the parts to fix the job themselves.

Near Old E Lake Rd, Rushville, NY 14544
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found door is warped and sagging causing door to not close. Ordering door; ordrng 1 LW10599404 (dor-fip)

Near Esquire Dr, Rochester, NY 14606
Dave F.

Dave F.

COMPACTOR KITCHENAID KUCS181T0 Door not closing on compactor . Found debris and diaper stopping the unit from going all the way in . Pull debris out tested unit tested good .

Near County Line Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2570FEW01 There was ice in bin on arrival but not full. Tested fan and there was a long delay and lights flickering. Ordering fan and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)

Near Bolton Trail, North Chili, NY 14514
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFF2055FRZ00 Water filter and air filter are green .tried to reset filter no change . Power cycle unit no change . Use and care guide states should be blue to yellow then red . Called techline SR 7725270998 . Techline said they might have change the color and it is normal operating. customer instruct.

Near Ridge Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRTXEWFYB03 Freezer is warm but somewhat cool. Fan is running. The refrigerator need a sealed system work. Recommend evaporator. The customer is going to replace due to cost of repair

Near Hammocks Dr, Fairport, NY 14450
Evan E.

Evan E.

OVEN KITCHENAID KODE500ESS04 "Customer stated unit was not powering on. Checked for 240v unit was receiving correct voltage. Checked thermal fuse for continuity. Fuse tested closed. Upon further inspection discovered that j8 connector on relay board was loose causing issue. Reseated connector. Unit powered up as it should. Ran test bake cycle for both ovens. Unit began to display f1e1 code for relay error. Checked connections on appliance manager board. All connections are seated properly. Appliance manage needs to be replaced. Ordering control and UI ; ordrng 1 W11086141 (USER INTERFACE ) and 1 W11179310 (CONTROL ), dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX"

Near Glen Valley Dr, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFF2258VEB4 No water getting to icemaker . When I was here last the water authority was here and he shut off the water . I went to the self tapping valve turned off and on again and cycled ice maker. Icemaker called for water and filled up . Tested good .

Near Towpath Cir, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2269FRZ02 Rescheduled til morning ; schdld next appmnt for 7/6 SAT !

Near Morey Ave, Dansville, NY 14437
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GPS0 Customer stated unit was not heating properly items are coming out wet. Checked for error codes. Unit was displaying error code 7-1 for no heat. Let diagnostic cycle begin. Checked temperature of incoming water. Water is cold. Customer needs to run hot water at sink briefly before starting machine. This will ensure hot water is entering machine. Ran diagnostic cycle. Unit tested good

Near Corwin Rd, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing sump and motor due to unit displaying error code 4-3 for wash motor not running. Replaced sump & motor. Ran diagnostic cycle. Unit tested good

Near Leland Rd, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Customer stated top rack was falling due to weld on tracks snapping causing rack to fall. Upon inspection discovered that both sides had broken. Replaced tracks and reinstalled upper rack. Ran test cycle. Unit tested good

Near Old Country Rd, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFG00 The refrigerator was frosting near the front of the freezer. Caulked liner where it meets the cabinet in both the freezer and fresh food section. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WP2163777 BLADE-FAN and 1 WP2315539 MOTOR-EVAP

Near Valiant Dr, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 The refrigerator was working as expected on arrival. The ice looked good. Cleaned the coils. Customer complained the ice melted three times in last six months. The temps were good in unit and the ice was not clumpy. All fans working. The fresh food evaporator is not frosted at all. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR and 1 W11032800 MOTOR-EVAP

Near Highland Ave, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.612821 Found coils were very plugged. Restarted compressor and it started as expected. Clean what i could from the coils but could not get it all. Cutsomer is going to monitor temps in fresh food section. ; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 833697 MOTOR-COND

Near Wyatt Dr, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Defrosted fresh food evaporator. Removed all ice. Found refrigerator sitting out of level, left side sitting low. Recommended shimming left side. Caulked liner. Fastened back cover to ff evaporator properly."

Near Wimbledon Rd, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2055YEM00 Found evaporator full of frost. Removed frost. Heater and fan tested good. Replaced defrost thermistor. ; dspstn on spec-tagged invntry: 2 WPW10383615 THERMISTER-FREEZER

Near Pinnacle Rd, Rochester, NY 14623
Evan E.

Evan E.

RANGE WHIRLPOOL WFE540H0ES1 Customer stated they were using cook time timer and unit would heat oven while Cook time was selected. Called techline to inquire about reason cook time would run bake cycle. Techline recommendation is replacement of main control. Replaced main control. Ran cook time cycle again. Unit is still running bake element during cook time cycle. Suggesting customer use actual timer on oven to eliminate issue. Also replacing cooktop due to cooktop beginning to bubble. Replaced cooktop. Unit tested good Sr:7725273599

Near Chippenham Dr, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WOC75EC0HV00 F6E0 error code . Oven user interface lost communication also F4E1 microwave cavity sensor error .restarted unit with factory reset oven needs control and user interface. F6E4 error code mismatch Acu and user interface. Called techline SR 7725275561 . Techline said this is an issue that is known and will have an OTA update coming to fix issue . .

Near Boulder Creek Dr, Rush, NY 14543
Dave F.

Dave F.

DISHWASHER GE GDT720SSF0SS Dishwasher leaking between wash pump and sump . Found there is a hole in the rubber hose between those . Found the kit WD24X23177 to fix issue. Ordering kit .; ordrng 1 WD24X23177 (dishwasher hose kit)

Near W Ridge Run, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 On arrival the less were working this time. The customer states that they randomly start flickering. Ordring led control. ; ordrng 1 W10830288 (cntrl-elec)

Near Cos Grande Heights, Rochester, NY 14618
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Referring customer to whirlpool for repeat issue. Called techline to document findings. Customer is going to defrost setting up return visit to resume diagnosis did not charge customer because they wanted to contact whirlpool. ; schdld next appmnt for 7/10 WED !

Near Lakeshore Dr, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104HPS0 "Found a metal bracket in front of the dishwasher door top that was holding the door open. The dishwasher is not fastened. Ordering brackets for mail out only. He kickplate retainer is missing. Ordering retainer. ; ordrng 1 WP8269145 (brckt-mtg MAIL OUT ONLY) and 1 WPW10503548 (retainer MAIL OUT ONLY), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"

Near Stover Rd, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 Found the led in freezer not turning on for a few seconds. And the power to light is fluctuating. Ordering door switch and led control board. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 WPC3680310 (light switch)

Near Island Grove, West Henrietta, NY 14586
Dave F.

Dave F.

RANGE WHIRLPOOL GW399LXUS06 "Ignitor is weak and no longer igniting as it should . Ordering new ignitor 74007498. Low drawer roller is broken order parts . Roller WPW10272883, shaft WP74005231 and nut WP488130; ordrng 1 74007498 (igniter,oven) and 1 WP488130 (nut) and 1 WP74005231 (shaft- sto) and 1 WPW10272883 (roller)"

Near Wincanton Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFC2061HEB Compressor was not running when arrived . Found the start device not turning unit on . Had Starr device tester in truck . Tested unit with tester. Compressor turned on and started cooling . Ordering new start device W10613606; ordrng 1 W10613606 (start-dev)

Near New Tudor Rd, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR MAYTAG MSS25C4MGZ01 "Refrigerator panel on left side (external) was delivered with a scratch that was touched up with a mismatched gray paint. Also, the ice maker was not harvesting. The bail arm needed to be prodded unstuck. Wp4396174 sending customer correct paint per techline; ordrng 1 Wp4396174SHIPDIRECT (SHIP DIRECT.)"

Near Kinmont Dr, Rochester, NY 14612
Evan E.

Evan E.

WASHER MAYTAG MVWC200XW1 Customer stated unit was leaking from underneath unit. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle but could hear that motor is very noisy during spin/agitate. Customer to monitor leak and contact office if issue arises. Ordering motor ; ordrng 1 WPW10006416 (MOTOR )

Near Sagamore Cir, Rochester, NY 14617
Evan E.

Evan E.

WASHER MAYTAG MVWB750WQ0 "Customer stated unit is leaking water onto floor and lid will not latch. Upon inspection discovered unit has hole rusted in top near bleach cup causing water to leak from top when bleach cup is being filled. Lid has rusted out on left side causing hinge not to stay seated this is why lid will not lock. Also discovered that bearing inside machine is beginning to fail. Ordering top and lid and hinges and hinge screws. ; ordrng 1 WPW10119492 (LID ) and 1 WPW10119828 (HINGE SCREWS ) and 1 WPW10141678 (TOP WHITE ) and 1 WPW10141681 (HINGE ) and 1 WPW10141682 (HINGE ), dspstn on spec-tagged invntry: 1 W10435302 BEARING and 1 WPW10619844 LATCH"

Near Tree Brook Dr, Rochester, NY 14625
Dave F.

Dave F.

MICROWAVE IKEA IBMS1455DS00 Replaced switches same issue . Called techline again .SR 7725253641 . Techline said to order and replaced .inverter board W10217711 and MAGNETRON 8206079. ; ordrng 1 8206079 (magnetron) and 1 W10217711 (inverter)

Near Forest Hills Rd, Rochester, NY 14625
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0ES0 Customer stated unit was not powering up control but burners are working. Upon inspection discovered unit was receiving proper voltage but control would not accept commands. Replaced control. Unit still was not showing numbers in display discovered that power cord has short internally. L1 is receiving 220 v L2 is receiving no voltage . Ordering 3 prong cord ; ordrng 1 W11229685 (CORD )

Near Penfield Rd, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced right door and freezer handle for damage on arrival. The refrigerator tested good.

Near Landsdowne Ln, Rochester, NY 14618
Steve M.

Steve M.

DISHWASHER GE CDT835SSJ2SS Added larger screw to kickplate to fasten. The kickplate tests good.

Near Princess Dr, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706EBS01 "The refrigerator had no lights, the user interface was lit but unresposive and would not dispense water or ice and the pantry co trol was unresponsive. Found pantry drawer control was shorted and water in cavity. The harness seems to be good. Quoted customer 635.14 for repair. Customer denied quote. Called office and part is now covered under loyalty retention program as per kb. ; ordrng 1 WPW10769076 (cntrl-elec)"

Near Los Angeles, CA
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Found the harness inside door is broken causing no ice production. Ordering door. Quoted customer and they denied the repair. Called office and part is covered under loyalty retention program as per kb; ordrng 1 LW10691266 (dor-fip)

Near Van Cortland Dr, Pittsford, NY 14534
Dave F.

Dave F.

DRYER WHIRLPOOL WGD4815EW2 The catch in the door was not clipping in all the way and just become loose .replaced catch and adjusted striker door is now closing as expected.

Near Greenhurst St, Geneva, NY 14456
David L.

David L.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced ice maker due to no ice. Customer to monitor after 24 hours. ; used 1 W11294907 (ICE MAKER) from stock

Near Hawks Landing, Hilton, NY 14468
David L.

David L.

DISHWASHER MAYTAG MDB7949SDM1 ReplAced drain pump due tounit not draining. Unit tested good.

Near Latta Rd, Rochester, NY 14612
David L.

David L.

COIN-OP WASHER BROAN NHAH8283756 Drug screening appointment

Near Canal Landing Blvd, Rochester, NY 14626
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT720PADM1 Replaced motor/sump for motor getting power but not starting. The part is covered under loyalty retention program as per kb The dishwasher tests good.

Near Wethersfield Rd, Rochester, NY 14624
Dave F.

Dave F.

WASHER MAYTAG MVWB765FW2 F6E3 F6E2 error codes . Washer needs new user interface W11135391 and control .W11195970 ordering user interface.; ordrng 1 W11135391 (console)

Near Canadice Lake Road, Hemlock, NY 14466
Steve M.

Steve M.

RANGE MAYTAG MER5552BAS The overlay on the control has a hole in it and the cancel button gets stuck. Quoted customer 509.48 for repair. Customer declined and is going to replace.

Near Marble Cir, Rochester, NY 14615
Steve M.

Steve M.

WASHER WHIRLPOOL WFW75HEFW0 Tested washer with clothes in it. The washer worked as expected. Removed back panel. Shocks are good. Moved pressure switch line in case it was tapping back wall. The washer spun as expected. Customer is going to monitor.

Near Elmford Rd, Rochester, NY 14606
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evaporator is frosted over. Customer was not home and did not make arrangements for payment. Quoted 313.09 for labor to defrost coil. Unable to do any work without authorization.

Near Wimbledon Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Defrosted the evaporator. Put the defrost on an 8 hour schedule. Customer to monitor.

Near Partridge Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced frozen water tube that was preventing ice.

Near Pear Tree Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced damper due to noise

Near Kittleberger Park, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MHW7100DW0 Customer stated unit was stuck in wash cycle. Upon arrival unit was in drain lockout. Manually opened door. Checked for error codes. Discovered unit flashing f3e1 error code. (Water level system error) inspected pressure hose. Discovered hose was not fully seated on switch. Reseated hose. Ran diagnostic cycle. Unit tested good

Near Penfield Rd, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW0 Customer stated unit was producing burning smell. Upon arrival could see gear case oil coming from bottom of unit. Inspected underneath unit. Discovered that gear case bearing had failed this was causing issue. Belt guard and undercarriage was covered in gear case oil. Ordering gear case. ; ordrng 1 W11035751 (GEAR CASE )

Near Pondbrook Point, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT970SAHV0 Replacing intake valve due to unit leaking from valve due to threads on valve being stripped. Replaced valve. Ran test cycle. Unit tested good

Near Albright Rd, Ontario, NY 14519
Evan E.

Evan E.

OVEN AMANA AGR5330BAS3 Customer stated unit during bake cycle unit would only heat up to 260 degrees and then control panels would begin to flash and go blank. Checked for error codes. No codes were present. Ran test bake to 350. Unit heated up to temperature as it should. Let unit sit at 350 for 20 mins. Canceled cycle ran test broil cycle. Unit heated up and held temperature as it should. Could not replicate issue at this time. Customer to monitor and report back if issue persists. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Ridge Rd, Sodus, NY 14551
Evan E.

Evan E.

OVEN KITCHENAID KEBK101BBL00 Replacing thermostat due to unit not heating properly. Replaced thermostat and ran test preheat to 350. Calibrated unit to correct temperature swing. Unit tested good ; dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX

Near Passing Creek Dr, Webster, NY 14580
David L.

David L.

RANGE WHIRLPOOL WEG750H0HZ0 Front left burner electrode is grounding to case. Ordering electrode. ; ordrng 1 W10669524 (igntr-surf) and 1 W10669526 (igntr-surf)

Near Sesqui Dr, Rochester, NY 14624
Dave F.

Dave F.

OVEN WHIRLPOOL WFG320M0BB2 Replaced oven ignitor due to not lighting . Cycled unit on and off multiple times . Unit lit every time . Unit tested good .

Near NY-88, Newark, NY 14513
David L.

David L.

DRYER MAYTAG MGDB755DW3 Checked unit for long dry times unit cycling properly. Venting was clear open moisture sensor error. Ordering harness sensor and control; rqstng P&A on 1 W10831163 (cntrl-elec) and 1 W10853313 (sensor) and 1 W10865052 (harns-wire)

Near Matilda St, Rochester, NY 14606
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 Right hand gasket is torn on the top . Replaced gasket . Gasket is sealing as it should

Near Williams St, Newark, NY 14513
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFT2776FEZ00 Fresh food evap was frozen over . Ran all thermistor tests in diagnostics and passed . Defrosted unit . Found the fresh food defrost thermistor was loose . Made sure it was in correct position. Foil tapes and zip tied . Ran test four to check 3 way valve proper function. Passed. Sealed cabinet around fresh food . Change defrost mode to basic from adaptive . Evap cover has screws on the top . Unit tested good . Customer to monitor.

Near Fairway 7, Macedon, NY 14502
David L.

David L.

DISHWASHER KITCHENAID KDTM404ESS1 Ordering sump due to noise from sprayer. ; ordrng 1 W10861526 (pump&motor)

Near N Ridgelawn Dr, Rochester, NY 14617
David L.

David L.

WASHER MAYTAG MVWB750YW0 Replacing rust damaged parts. Hinge is binding and suspension is worn. Ordering suspension and hinge. ; ordrng 1 W10440786 (suspension) and 1 WPW10141680 (hinge)

Near Crossfield Rd, Rochester, NY 14609
David L.

David L.

REFRIGERATOR MAYTAG MRT118FZEM00 Unit is freezing items in the fresh food section due to a low charge. Parts covered per kb; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)

Near Claybrook St, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL KRFC302ESS02 Replaced left hand fresh food section door for damage on delivery. Door is sealing and closing as expected.

Near Kilbourn Rd, Rochester, NY 14618
David L.

David L.

FREEZER KITCHENAID KRSF505ESS00 Replaced controls due to RC defrost issue. Defrosted RC evaporator. Customer to monitor.

Near Oakridge Dr, Rochester, NY 14617
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW0 Customer stated they are experiencing same issue as before. Checked for error codes. Unit is flashing f6e2 (UI cannot year acu) and f6e3 (acu cannot hear UI) User Interface and control are failing to communicate consistently. Replacing control and ordering console. Unit is Atec warranty ; ordrng 1 W10919546 (CONSOLE )

Near Cashmere Ln, Rochester, NY 14609
Evan E.

Evan E.

RANGE FRIGIDAIRE FGGF3047TFA Replacing oval burner cap due to unit missing cap. Replaced cap. Unit tested good

Near East Ridge Road, Rochester, NY 14621
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH53520CW2 Customer stated unit was not heating 1 week after magnetron was replaced. Discovered that diode was failing. Replaced diode. Ran multiple test cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Nile Dr, Rochester, NY 14622
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 Spliced evaporator and dryer due to unit not cooling. Unit began cooling after instAll

Near Avacado Ln, Rochester, NY 14606
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 "Replaced main control, UI and harness between them for communication errors that was preventing operation. Calibrated and tested. The washer tested good."

Near Bath Rd, Groveland, NY 14462
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334DSS0 Found the sump was leaking at the diverter. Quoted customer 461 for repair. Customer denied. Called office and part is covered under Loyalty retention program. Replaced motor sump assembly. The dishwasher tested good.

Near Round Trail Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR JENN AIR JFC2089WEM11 Found filter head was leaking. Replaced filter head and the water is not leaking. The water dispenser has a delay shutting off when calling for water. Replaced connection at the reservoir. The refrigerator tests good.

Near Winding Rd, Rochester, NY 14618
Steve M.

Steve M.

DRYER WHIRLPOOL WED85HEFW0 Replaced Ui for Ui unresponsive. The dryer tested good. ; dspstn on spec-tagged invntry: 1 W10909685 FUSE-THERMAL

Near Hillside Ave, Rochester, NY 14610
Steve M.

Steve M.

WASHER MAYTAG MVWB765FW3 Customer complained of long wash times. Tested in diagnostics. Found cold water was not on. The unit would not rinse. Turned water on and the washer worked as expected.

Near Crockett Dr, Rochester, NY 14623
Dave F.

Dave F.

WASHER WHIRLPOOL MVWB835DW1 Error codes . F6E3 F0E3 F6E2 . User interface is dead and control not lighting up . Replaced control and user interface ran in calibration. Tested unit in auto diagnostics. Unit tested good . .

Near S Livonia Rd, Conesus, NY 14435
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Freezer door not sealing correctly. Found the bottom of the gasket was pushed more then the top . Shimmed bottom of t brackets . Heated gasket and resealed . Freezer door is now sealing as expected.

Near Goff Rd, Canandaigua, NY 14424
Dave F.

Dave F.

OVEN WHIRLPOOL WOC75EC0HS00 Oven feels hot on the bottom found that the drawer underneath the wall oven is blocking the vent Customer is going to contact Installers. User interface was not scrolling like it should be kept going to the top . Did a factory reset on unit . User interface is now working as expected . . Gave tips and trick and best usage on how to use unit . Customer instruct.

Near Ashwood Lane, Victor, NY 14564
Dave F.

Dave F.

DRYER MAYTAG MGDX655DW2 Dryer having long dry times . Tested temperatures coming from dryer turned off at 161 as it should . Used the dryer tester and found the vent has poor venting . Took off vent and looked inside . Could see the vent was clogged . Customer is going to clean vent . Unit tested good .

Near Farmington Rd, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Freezer door catching on the inside when opening and closing . Adjusted door hinge on freezer door . Adjusted legs to level unit . Doors are now closing as expected . Tightened handles on door as well for being loose .

Near Morley Way, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFT2776FEZ00 Fresh food evap frosted over. Went into diagnostics tested all thermistors . Tested good . Changed defrost mode to basic from adaptive. Sealed cabinet on fresh food section made sure the gaskets are sealing . Defrosted evap . Made sure defrost thermistor is in correct location and foil taped and zip tied . Ran test four In diagnostics. 3 way valve is working as the fresh food evap frosted the defrosted when it went to freezer . Made sure the temperatures on the unit are set correctly. The evaporator cover has the screws on top and tabs not broken . Customer will monitor. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Jewelberry Dr, Webster, NY 14580
Dave F.

Dave F.

MICROWAVE WHIRLPOOL GMC275PDB6 Replaced magnetron and diode due to not heating . Tested unit after repair . Unit tested good .

Near Mc Coord Woods Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR MAYTAG MRT311FFFH00 Refrigerator is in garage. There is some frost build up by the door . Cabinet and gasket are sealing well . Didn't find any issues

Near Churchview Ln, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 U it is not making ice due to an open ice maker motor. Replaced ice maker. Unit tested and filled. Customer to monitor.

Near Avacado Ln, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 User Interface was not working - light was out. Replaced UI. Fridge working OK.

Near Limerick Ln, Rochester, NY 14606
David L.

David L.

DRYER KENMORE 417.804127 The thermal limiter was cross wired with the operating thermostat causing the dryer to shut off every time it heated up. Corrected wiring.

Near Maria St, Rochester, NY 14621
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FMDW01 Lowered freezer setting and made sure liner gap was filled. Moved items away from back of fridge to allow better airflow to condenser.

Near Northland Ave, Rochester, NY 14609
David L.

David L.

WASHER WHIRLPOOL WET4027HW0 Replaced capacitor and bracket and pulley shield.

Near Scottcross Ln, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFPT10F3NW Suite 145 replaced defrost timer for not cooling. Replaced gasket that keeps falling out. The refrigerator tested good.

Near Erie Station Rd, Henrietta, NY 14467
Evan E.

Evan E.

DRYER WHIRLPOOL MED5500FC0 Customer stated unit was producing rattling noise while drum in spinning. Upon inspection discovered that unit was missing blower bracket screw and and also screws that mount heater were loose. Tightened heater screws and replaced missing screw for heater bracket. Ran unit for customer. Unit tested good

Near Mountain Ash Trail, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWX600XW0 Replacing control due to unit continually flashing f7e1 error code for basket speed fault. Actuator was previously replaced. Replaced control and ran multiple rinse and spin cycles to confirm unit was functioning properly. Could not get code to reappear after control replacement. Unit tested good

Near William St, Rochester, NY 14622
Evan E.

Evan E.

WASHER WHIRLPOOL WFW95HEXW2 Customer stated that unit was flashing f6e1 error code and could not get door open. Checked for error codes. Unit displaying multiple codes f6e1 (MCU failing to communicate with ccu) f9e1 (long drain) f1e1 (ccu eeprom error). Unit needs MCU and drain pump filter to be replaced. Quoted customer for repair. Customer does not want to proceed due to MCU part cost. Collecting service call fee

Near Bristol Ave, Rochester, NY 14617
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0HS1 Replacing cooktop due to old cooktop having large debt in left side of cooktop. Replaced cooktop. Tested burners. Unit tested good

Near Pathway Ln, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MED6000XW1 Customer stated that unit had caught fire directly after starting a load. Unit had hole burned in top of machine. Removed lid to inspect control. Discovered thermal event at control . Called techline to document findings SR:7725261413

Near Lake Meadow Dr, Ontario, NY 14519
Dave F.

Dave F.

WASHER MAYTAG MTW6500TQ Washer suspension feels weak . Doesn't bounce back up like it should . Replaced suspension. There was an error code F 51 which is an RPS error code . Ran in diagnostics on spin and RPS sensor is working . Ran unit in auto diagnostics ran through each function. Tested good. Ran some towels in unit .unit tested good .

Near Churchview Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER JENN AIR JDB9800CWP2 Replacing detergent dispenser due to dispenser door sticking while opening to dispense soap. Replaced dispenser. Ran test cycle. Unit tested good

Near Rockledge Dr, Ontario, NY 14519
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8800YC1 Swapping water lines to due cold being hooked up to hot abs hot being hooked up to cold. Swapped lines. Ran test cycle. Unit tested good ATEC WARRANTY

Near Knickerbocker Rd, Ontario, NY 14519
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW1 Customer stated unit they were experiencing long dry times. Upon inspection discovered that door gasket was not fully seated allow heat to escape from bottom of door. Reinstalled gasket properly. Ran test cycle. Unit tested good

Near Locust Cir, Walworth, NY 14568
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was not dissolving soap or cleaning dishes. Upon inspection checked for codes discovered unit was flashing code 4-3 for wash motor not running. Confirmed voltage at motor. Ordering sump & motor ; ordrng 1 W11087376 (SUMP & MOTOR )

Near Leland Rd, Rochester, NY 14617
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 Replaced UI for low temps in fresh food section. Customer is going to monitor for a couple days. Scheduling for Monday 7/8 if temps are back to normal customer will call to cancel. ; ordrng 1 12002355 (thermistor kit)

Near Bright Oaks Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Air is leaking into ice bin through liner this is causing all of the ice to stick together. Ordering door. Crisper shelf Is broken causing shelf to fall ordering shelf.; ordrng 1 LW11026425 (DOOR FREEZER) and 1 W11188040SHIPDIRECT (SHIP DIRECT)

Near Belvista Dr, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced control and repaired orange wire that was broken preventing power to the user interface. UI and ice dispenser works but control is not sending voltage to water valve. Checked continuity in harness. Ordering control. ; ordrng 1 W11196400 (CONTROL)

Near Whispering Woods Dr, Williamson, NY 14589
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 Customer concerned that the unit won’t always start cycles; machine will freeze at the beginning of a cycle and requires a power reset to start normal operation. UI and control board should be replaced. ; ordrng 1 W11115285 (USER INTERFACE ) and 1 W11170706 (CONTROL)

Near White Oak Bend, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG LSE7804ACE Customer concerned about unit leaking while using large load cycle. Could not recreate issue however pressure hose is good and all drain components are testing good. Suspecting the mounting seal should be replaced. ; ordrng 1 6-2095720 (MOUNTING KIT)

Near Corby Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

OVEN KITCHENAID KEBK101BBL00 Rescheduling for 7/2 ; ordrng 1 WP4449751 (THERMOSTAT )

Near Passing Creek Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MHW6630HW0 Customer stated that unit was powering up but was not able to select functions on UI. Attempted to get unit in diagnostic. Unit would not respond to commands. Unplugged unit and let it sit for 5 mins. After restoring power unit began to accept commands. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Control needed to be reboot. Unit tested good

Near Woodbridge Ln, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was not dissolving soap or cleaning dishes. Upon inspection checked for codes discovered unit was flashing code 4-3 for wash motor not running. Confirmed voltage at motor. Ordering sump & motor ; ordrng 1 W11087376 (SUMP & MOTOR )

Near Leland Rd, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GBS0 Replacing control and user interface due to unit failing to power up even though unit was receiving 120v. Replaced control replaced UI Ran diagnostic cycle. Unit tested good

Near Creek Bend Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MVWB855DC3 Replacing console due to unit failing to accept commands. Could not get unit into diagnostic. Replaced console. Ran diagnostic cycle. Unit tested good

Near W Ridge Run, Canandaigua, NY 14424
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53520CS5 Replaced door switches for intermittent operation and fan staying on when not in use. The microwave tested good. ; used 1 W11244494 (INTERLOCK) from stock

Near Hogan Ave, Lima, NY 14485
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT780SAEM1 Wheels on dishwasher were falling off then getting burned by the heating element. Installed new wheels. Repair successful.

Near Sand Pebble Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found dye drier leaking. Replaced drier. And the unit is cooling at the monent; used 1 WPW10143759 (DRIER-UV DYE) from stock

Near Chamberlain Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2055YEB Replaced ice maker for arm not dropping causing no ice production. The ice maker tested good. ; used 1 4317943 (ICE MAKER) from stock

Near Atkinson St, Rochester, 14608
Evan E.

Evan E.

DISHWASHER WHIRLPOOL MDB4949SDZ0 Customer stated that unit was filling and draining with water but never moving water through the cabinet. Checked for codes. Unit displaying 2 error codes. F4-e3 (wash motor not running ) and f7e1( no heat). Wash motor is failing this is causing issue. Unit needs sump & motor. Quoted customer for repair. Customer does not want to proceed at this time due to repair cost. Customer is contacting manufacturer for possible coverage. Collecting service call fee

Near Minsteed Rd, Marion, NY 14505
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFCO22EVBL4 The freezer door was not closing on top. Replaced the slides. Same result. Cleaned up the plastic rails. Same result. The slides were very greasy. So i charged cost for slides. Shimmed bottom screws on door and heated and reformed gasket. The door is now closing.

Near Beatrice Cove, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR GE ZISB480DXA The door is sticking out at the top. Looked for hinge receiver and tried to shim hinge with same result. I think unit needs door. Recommended customer to seek Ge appliance for second opinion. No charge.

Near Colyer Crossing, Victor, NY 14564
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Left side plate peg is sagging due to a cracked liner this is causing the shelf to wobble and slide out. Called tech line. SR7725230563.Was transferred to partner team. 7725181239 they did not recommend a repair.

Near Country Creek Ln, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Unit was not making ice. Icemaker diagnostics displaying E5 thermistor error. Replaced icemaker. Customer to monitor.

Near Talnuck Dr, Rochester, NY 14612
David L.

David L.

DISHWASHER MAYTAG MDB8949SAM0 S25462 called techline to silver migration on the ribbon cable. Replaced touchpad. Unit testing good.

Near Peak Hill Dr, Rochester, NY 14625
David L.

David L.

RANGE FRIGIDAIRE FEF368GCE Replaced door hinges.

Near Goodman St N, Rochester, NY 14607
David L.

David L.

WASHER WHIRLPOOL WTW7800XW4 Replaced lid and hinges.

Near Woodgate Terrace, Rochester, NY 14625
David L.

David L.

REFRIGERATOR MAYTAG MFW2055FRZ00 Fridge door rail was out of alignment preventing the door from shutting. Adjusted door. Reinstalled bail arm for ice maker.

Near Culver Rd, Rochester, NY 14622
Shaiman C.

Shaiman C.

DRYER MAYTAG MED8630HC0 "Customer concerned about a tapping noise. Unit was severely damaged on both side panels, causing the drum to make contact and emit a knocking sound. Customer called the dealer and the dealer will be replacing the whole unit."

Near Haywards Heath, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED85HEFW0 "Customer concerned about unit not turning on and UI was erratic before dying completely. Fuses and thermostats all testing good. UI should be replaced.; ordrng 1 W11109849 (UI), dspstn on spec-tagged invntry: 1 W10909685 FUSE-THERMAL"

Near Hillside Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL MFF2558FEZ01 Ff gaskets are torn. Ordering gaskets. ; rqstng P&A on 2 W10830162 (gasket-fip)s

Near Sweet Acres Dr, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher leaking . Service pointer W10914584B. Replaced both left and right side top rack rails . Reseated door gasket . Adjusted dishwasher so it fits and the door closes correctly. Tested unit in diagnostics. . Found no leaks . Unit tested good .

Near Co Rd 32, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DRYER MAYTAG MCG8000AWW "Belt broke off causing drum not to spin. Installed new belt, unit testing good. ; dspstn on spec-tagged invntry: 1 341241 BELT"

Near Eastland Ave, Rochester, NY 14618

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