Near Rochester, NY 14612
James
Job Details: 11/06/2020
WASHER MAYTAG MVWX655DW1 "Unit not spinning. Found hub worn and wash plate bolt bent. Replaced hub and tested. Unit spinning off balance. Need hub, screw, and gearcase. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock, states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Machine is working as expected. No charge.
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
MICROWAVE MAYTAG MMV5208WB1 Removed broken bulb and replaced bulb on bottom of microwave. The light tests good. ; used 1 8206232A (BULB) from stock
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Restricted the pantry air hole for cold temps in fresh food section. The refrigerator tests good
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
RANGE JENN AIR JDS1450FS0 Found knob retainer came off knob and was pushed down. Removed retainer and reattached to knob. Knob tests good. Tested oven and it preheated properly in fifteen minutes. The range tests good.
Near Victor, NY 14564
Steve
Job Details: 11/04/2020
OVEN KITCHENAID KEBS207DBL10 Ordering thermal fuse for open fuse. ; ordrng 1 WP9759242 (thrmst-fix)
Near Fairport, NY 14450
Steve
Job Details: 11/04/2020
MICROWAVE WHIRLPOOL WMH31017HS0 "Found microwave running loud. Tested amps and found microwave needs magnetron and diode. ; rqstng P&A on 1 W10754299 (magnetron) and 1 W10886077 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK , states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
REFRIGERATOR GE PFSS2MIYCSS Found left slide on freezer door missing bearing and slide not closing all the way. Ordering slide; rqstng P&A on 1 WR49X20767 (kit slide holder 20)
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KFCS22EVBL00 Customer stated that filter housing was spraying water once filter was removed. Discovered this was correct. Manufacturer had shipped customer new housing. Installed new housing. Also unfroze water line running to ice maker. Tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 11/04/2020
RANGE KITCHENAID KERS303BSS1 "Found burner not always shutting off to regulate temp on front right burner. Quoted customer. ; rqstng P&A on 1 WPW10251108 (elmnt-surf), dspstn on spec-tagged invntry: 1 12001656 SENSOR"
Near Rochester, NY 14623
Steve
Job Details: 11/04/2020
RANGE GE JGB810SET2SS Found the right rear switch is stuck on ignite causing range to constantly ignite. Removed power from switch until repair. ; ordrng 1 WB24K10077 (ignit switches & har)
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
OVEN WHIRLPOOL WFG775H0HV0 Customer stating that oven is not maintaining temperature and burner flame heights need to be adjusted. Ran preheat in oven to 350. Let unit get up to temp and then observed unit cycle heat on and off. Unit is maintaining temp as it should. Adjusted burners to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 12001656 SENSOR
Near Churchville, NY 14428
Evan
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW0 Replacing control due to UI failing to respond to commands. Replaced control. Tested unit. Unit tests good
Near Rochester, NY 14612
James
Job Details: 11/04/2020
WASHER MAYTAG MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Wash plate seized to gearcase. Gearcase worn causing hub to fail prematurely. Need parts. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Spencerport, NY 14559
Evan
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Customer stated that unit will not dry. Upon inspection discovered error code 7-1 for no heat. Discovered that incoming water temp was too cool causing OWI sensor to shut off heater. Cleared code ran diagnostic cycle. Advised customer to run hot water at sink before filling unit to ensure hot water is entering machine. Filled rinse aid dispenser also. Customer to monitor and report back if issue persists
Near Spencerport, NY 14559
Evan
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was producing burning smell while running and top of machine was very warm to the touch. Customer has uninstalled machine and moved it into garage due to smell coming from machine. Checked for error codes. No codes were present. Called techline to document findings. Unit was able to get into diagnostic mode and tech was able to confirm component function. Cannot locate what was producing burning smell. Customer is not interested in having unit repaired. Documented all findings with techline and safety team. SR: 7729202395
Near Rochester, NY 14609
Evan
Job Details: 11/04/2020
WASHER MAYTAG MVWC565FW2 Customer stating unit is experiencing same issue as before. Unit will not spin out correctly. Unit had f8e1 code stored for long fill. Tested both valves in manual test mode both valves are actuating as they should. Drain hose is hung properly. Called techline to document findings. SR: 7729204116Unit at this time is functioning as it should. Had customer start cycle while in home. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/04/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that gap between doors is not even. Gap is much larger on left side of door that right. Adjusted hinges but cannot correct issue. Ordering hinges ; ordrng 1 WP2254473 (LOWER HINGE ) and 1 WP2254618 (MIDDLE HINGE ) and 1 WP2261963 (UPPER HINGE )
Near Rochester, NY 14607
Evan
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5000DW3 Replacing capacitor due to unit failing to engage into spin. Replaced capacitor. Ran test cycle unit tested good
Near Rochester, NY 14626
James
Job Details: 11/04/2020
RANGE WHIRLPOOL JES9900BAS Q1 n. Q2 n. Q3 n. Complaint of under baking and temp falls after preheat. Ohmed temp sensor from control. Sensor was within specs on tech sheet. Preheated oven to 350Oven reached 345. Calibrated oven and oven temp was 350-360. Customer is to monitor if problem persists replace control WP8507P234-60
Near Rochester, NY 14623
Steve
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Found defrost drain was restricted. Snaked drain to remove debris and added heat probe to heater to prevent drain from icing. Jo ann boulas 784 2493
Near Rochester, NY 14612
James
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW92HEFW0 Q1 n. Q2 n. Q3 n. Unit shuts off in spin cycle. Found rotor bolt sheared off inside basket shaft. Need tub Assembly and screw. ; rqstng P&A on 1 W10901175 (tub-outer) and 1 W11253212 (screw)
Near Rochester, NY 14616
James
Job Details: 11/04/2020
DRYER WHIRLPOOL WED4815EW1 Q1 n. Q2 n. Q3 n complaint of unit trips breaker as soon as start button is pressed. Inspected wire harness and found no issues. Tightened connections on rear of dryer and tested. Unit pulled 22 amps on startup and did not trip breaker. Customer is to monitor. Recommend replacing breaker in panel.
Near Pittsford, NY 14534
Dave
Job Details: 10/31/2020
RANGE WHIRLPOOL WEE510S0FS1 Unit needs new control for not turning on W10894098 . Quoted customer they will think about repair . ; rqstng P&A on 1 W10894098 (cntrl-elec)
Near Avon, NY 14414
Steve
Job Details: 10/31/2020
WASHER FRIGIDAIRE FFLE3911QW0 Incorrect co tool came in. Ordered correct control. Replaced pressure sensor. ; ordrng 1 5304511966 (WASHER CONTROL)
Near Rochester, NY 14607
Evan
Job Details: 10/31/2020
DISHWASHER MAYTAG MDB7600AWS Customer stating door will not open. Upon inspection discovered latch assembly has broken causing issue. Ordering latch handle ; ordrng 1 WPW10130695 (LATCH ) and 1 WPW10275768 (LATCH ASSEMBLY )
Near Henrietta, NY 14467
Steve
Job Details: 10/31/2020
DISHWASHER KITCHENAID KDFE104DBL2 "Found motor not starting but getting power. Quoted for motor replacement. ; rqstng P&A on 1 WPW10605057 (pump and motor assy), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
OVEN KITCHENAID KOSE500EWH00 Ordering user interface face for erratic temps while cooking. ; rqstng P&A on 1 W10588716 (panl-cntrl)
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
OVEN KENMORE 790.48183 Found upper bake element not turning on. Ordering bake element; rqstng P&A on 1 318601604 (element)
Near Fairport, NY 14450
Dave
Job Details: 10/31/2020
DISHWASHER KITCHENAID KDTE204ESS1 "Spray arms are plugged . Tried to clear spray arms with no luck . Ordering both top and bottom spray arms . Gave best tips on functions of unit . Put affresh cleaning tab in unit and ran all settings . ; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm), dspstn on spec-tagged invntry: 1 WPW10605058 PUMP&MOTOR"
Near Canandaigua, NY 14424
Dave
Job Details: 10/31/2020
DRYER MAYTAG MGD5500FW0 Door is sagging and not closing right ordering hinge and bushings ; rqstng P&A on 2 WPW10208398 (cap)s
Near North Chili, NY 14514
James
Job Details: 10/31/2020
DRYER WHIRLPOOL WED4850HW0 "Unit heating continuously and smells like it's burning. Heating element shorted to case and runs unless unplugged. Left unit unplugged. Need element. ; ordrng 1 279838 (element,heater)"
Near North Chili, NY 14514
James
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing. 113 volts to pump from control. Need pump and hoses. ; rqstng P&A on 1 W10445975 (hose) and 1 W11084656 (motor-pump) and 1 WPW10538166 (grommet)
Near Penfield, NY 14526
Evan
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL DWU9906BAB Replacing door latch springs and wheel assembly due to unit failing to run cycle due to door switches failing to make contact. Replaced all parts. Tested unit. Unit tested good
Near Brighton, NY 14610
Evan
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that dispenser button is missing. Discovered that tab where button is located has broken off. Replaced dispenser and tested unit. Unit functioning as it should. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14618
Dave
Job Details: 10/31/2020
WASHER MAYTAG MVWX655DW2 Washer has no error codes . Ran auto diagnostics. Tested good . Calibrated unit . Customer complaint is items are not cleaning. Customer is using HE soap . Also referred to the owners manual for best wash cycles on items that they are washing . Called techline SR 7729172769 . Customer is not happy with unit .
Near Webster, NY 14580
James
Job Details: 10/31/2020
REFRIGERATOR WHIRLPOOL GS5SHAXTB01 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found shaft loose on cfm. Need condenser fan. Customer opted not to repair W10124096 99.00Sh 15Labor 106.95Sc 93.50
Near Hilton, NY 14468
David
Job Details: 10/31/2020
WASHER WHIRLPOOL MVWC565FW2 "DC indicator light was not illuminated on the control board. Replaced control, calibrated , and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL"
Near Hilton, NY 14468
David
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Replaced inlet assembly, valve, and float, per Techline. Unit leaked significantly as soon as the wash motor was energized. Called Techline again to document reinstalled oldValve to recheck water level. There is no difference between water valves regarding water level. Rechecked installation to make sure that the insulation was not pressing against the tub irregularly. Whirlpool is going to contact the customer for resolution and did not recommend further repairs ."
Near West Henrietta, NY 14586
Steve
Job Details: 10/31/2020
WASHER WHIRLPOOL MVW6230RHW0 Customer stated unit would not finish cycle. Tested washer and found no error codes. Ran washer in normal cycle with towels and it filled and agitated as expected. Ran spin cycle and it worked as expected in time frame given on control. Customer states they are getting F5E4 lid not opened between cycles. The. Auto er were not opening lid in between cycles. Informed customer to open lid and leave open for a minute between cycles
Near Rochester, NY 14616
David
Job Details: 10/31/2020
STACKED LAUNDRY FRIGIDAIRE FFLE3911QW0 Found tub filled with water. Put unit on drain and spin. 120VAC to drain pump. Read open with ohm meter. Removed water from tub and replaced the drain pump. Unit tested good.
Near Pittsford, NY 14534
Steve
Job Details: 10/31/2020
DISHWASHER MAYTAG MDB7959SHZ0 Replaced upper rack rails for broken rails and rack falling. The dishwasher tested good. ; dspstn on spec-tagged invntry: 2 WPW10567728 TRACK
Near Fairport, NY 14450
Steve
Job Details: 10/31/2020
WASHER WHIRLPOOL MVWC565FW0 Found the gearcase is leaking oil onto belt. The washer need a gearcase. The cost of the repair outweighs new unit.
Near Rochester, NY 14609
James
Job Details: 10/31/2020
RANGE MAYTAG MGR6600FZ1 Q1 n. Q2 n. Q3 n. Door not closing replaced hinge parts and tested unit functions properly
Near Rochester, NY 14606
James
Job Details: 10/31/2020
WASHER WHIRLPOOL MVW8230HC0 Q1 n. Q2 n. Q3 n. Unit banging into side during spin. Complaint of tub hanging to far down when full. Tested diagnostics. No error codes. Slight vibration in spin cycle while empty. Calibrated control. Customer is to monitor. If problem persists replace suspension
Near Rochester, NY 14606
David
Job Details: 10/31/2020
WASHER WHIRLPOOL WTW4950HW Unit would not drain due to a defective drain pump. Pump housing was clear but the impeller would not turn. Replaced the pump motor. Calibrated and tested. Unit tested good Verbal signature
Near Fairport, NY 14450
Evan
Job Details: 10/31/2020
DISHWASHER WHIRLPOOL WDF760SADM0 Customer stated that unit would not drain. Discovered that drain pump hose was severely clogged causing issue. Cleared hose with shop vacuum. Tested unit multiple times. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/31/2020
WASHER MAYTAG MHW5630HC0 Replacing tub due to holes inside basket being too sharp causing unit to rip clothing during cycle. Replaced tub. Changed over all parts to new tub. Ran multiple test cycles. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/31/2020
WASHER MAYTAG MHW5630HW0 Replacing dispenser due to unit leaking from edge of dispenser and dripping down inner door. Replaced dispenser. Tested unit. Unit tested goods
Near North Chili, NY 14514
David
Job Details: 10/31/2020
WASHER MAYTAG MFW9700SB1 Unit was making a very loud noise during the spin cycle. Checked inner basket. Found that the inner basket is loose from the outer tub because the spindle is broken. The inner basket is NLA customer is going to replace the unit.
Near Fairport, NY 14450
Dave
Job Details: 10/31/2020
RANGE JENN AIR SVD48600B Found the grill side of the unit not getting enough gas to light . Cleaned orifices and tested unit . Unit is now working as expected.
Near Webster, NY 14580
Evan
Job Details: 10/31/2020
DISHWASHER KITCHENAID KDFE104DBL2 Customer stating that unit is not responding to commands. Could not get unit into diagnostic mode. Reset unit at control. Unit began to function. Ran diagnostic cycle unit completed cycle as it should. Could not replicate issue once cycling power on machine. If issue persists please order WPW10537334 (console) collecting service call fee for now. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP and 1 WPW10653840 LATCH
Near Victor, NY 14564
Dave
Job Details: 10/31/2020
WASHER WHIRLPOOL MVWX655DW2 Replace cam and power cord . Unit is still shutting off . Unplugged all components but just left power cord and control on . Called techline Sr 7729176471 . Went through multiple tests with techline . Unit still doing it . Thinking its a power problem. No voltage drops and outlet is correct . Customer will check unit and run cord to another outlet and leave plugged in for testing . ; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Honeoye Falls, NY 14472
Dave
Job Details: 10/31/2020
MICROWAVE FRIGIDAIRE PLMV169DCC Fuse was blown jumped wires and tested magnetron is bad . Customer will seek new unit .
Near Churchville, NY 14428
James
Job Details: 10/31/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Q1 n. Q2 n. Q3 n. Replaced icemaker and cycled in diagnostics. Customer is to monitor for 24 hours one year warranty on repair ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Mendon, NY 14506
Steve
Job Details: 10/31/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Replaced evaporator and drier for not cooling. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10858281 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW6620HC0 Found dispenser leaking from front. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER)
Near Rochester, NY 14616
David
Job Details: 10/29/2020
RANGE KITCHENAID KFGG500ESS2 "Sr7729157731Customer is stillHaving an issue with oven relighting. Although I was unable to recreate the issue while in the home, I documented issue with Techline. Polarity is correct. Followed DSI trouble shooting service pointer yet provided by Techline. Could not find a failure in the DSI system as it is very intermittent. Ordering a new ignitor and DSI control. More documentation is required if problem persists ; ordrng 1 WPW10324262 (Ignitor) and 1 WPW10511278 (DSI control)"
Near Pittsford, NY 14534
Dave
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS22ECMS00 Unit needs new ice maker . Its cycling and not calling for water . Tested water flow at dispenser. Was good . Jumped the ice maker to test water valve. Tested good . Ordering ice maker W10884390; rqstng P&A on 1 W10884390 (icemaker)
Near Irondequoit, NY 14609
Dave
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Unit not cooling . Unit has leak . Ordering evap and compressor uv drier . Put tap on unit to get it cooling . Ordering parts . ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 819043 (heat-probe) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor)
Near Ontario, NY 14519
James
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW72HEDW0 F3e1. F8e3. Cleared codes. User interface flashes and dies over and over. Disconnected UI and pressure switch. Reconnected and cleared pressure hose. Ran diagnostics test. Checked pressure hose connection at rear tub and drain pump. Unit functions but UI flashes randomly when off. Dispenser drawer hard to pull out. ; rqstng P&A on 1 W10575334 (disp.drawer assy) and 1 WPW10750475 (panel-cntl)
Near Webster, NY 14580
Evan
Job Details: 10/29/2020
STACKED LAUNDRY GE GUD27ESSJ0WW Replacing gear case seal due to unit leaking from seal. Cannot remove tub nut need special tool to attachment to remove nut. Tech to retrieve tool and return ; schdld next appmnt for 10/29 THU 3-6
Near Palmyra, NY 14522
Dave
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 F5E1 door error code Ordering tracks . Found spray arms not spinning at all . Ordering both spray arms and top manifold. . Found the tracks heat stakes rusting . ; ordrng 1 W11259786 (track) and 1 W11259785 (track) and 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm) and 1 W11162734 (manifold)
Near Brockport, NY 14420
David
Job Details: 10/29/2020
DRYER ROPER RED4516FW0 The dryer was making a loud scraping noise. Found a drywall screw lodge in the front drumBearing. Removed screw. Unit tested good.
Near Canandaigua, NY 14424
Dave
Job Details: 10/29/2020
DISHWASHER KENMORE 665.14799N510 Diverter motor is leaking . Unit needs new sump . Quoted customer .customer will look into another unit . Part number for sump is WPW10554963 .user interface is also cracked W10901799; ordrng 1 WPW10554963 (pump&motor)
Near Manchester, NY 14504
Steve
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found freezer door sagging and rubbing on liner causing door to not always close properly. Adjusted door and it closes properly now.
Near Rochester, NY 14616
James
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Q1 n. Q2. N. Q3 n. Unit squeaking during cycle. Tightened cabinet screws and adjusted feet. Noises no longer occur.
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Replaced door switch for not starting.
Near Rochester, NY 14626
David
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Water and ice was not working properly because the waterline was kinked against the floor penetration causing a restriction. Moved refrigerator away from the back wall a bit so it would clear the waterline. Water tested good
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced power cord for no ground. Replaced ui and ACU for unresponsive.
Near Geneseo, NY 14454
Dave
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMH31017HB3 Tested microwave couldnt find a strange noise . Customer will monitor and try to take video if it happens again .
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
WASHER WHIRLPOOL MVWB835DC Replaced control for ui mismatch error.
Near Rochester, NY 14610
Evan
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMHA9019HV1 Replacing control due to convection relay being stuck op causing unit not to heat when using convection. Replaced control tested unit. Unit now heating as it should. Unit tested good
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
DRYER WHIRLPOOL NED4655EW1 Replaced white thermal fuse for open fuse causing dryer to no start. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Pittsford, NY 14534
Evan
Job Details: 10/29/2020
MICROWAVE KITCHENAID KBHS109SSS06 Called techline to confirm diagnosis. Replacing magnetron due to unit not heating. Replaced magnetron and tested unit. Unit now heating as it should. SR: 7729154668
Near Webster, NY 14580
James
Job Details: 10/29/2020
WASHER WHIRLPOOL RTW4516FW2 Q1 n. Q2 n. Q3 n. Replaced basket and calibrated. Ran spin cycle successfully.
Near Pittsford, NY 14534
Evan
Job Details: 10/29/2020
RANGE KITCHENAID KFGC506JSS00 Customer stated that while attempting to light burners on stovetop burner would continually click after burner was lit. Confirmed issue. Burners would not stop sparking after burner was lit. Cycled power on unit and tested again. After cycling burners are now lighting as they should. Tested burners multiple times. Could not replicate issue. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replacing freezer door due to unit failing to seal properly. Replaced freezer door. Inspected seal. Unit tested good
Near Webster, NY 14580
James
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL KRFC302EBS02 Replaced damper. Damper opened upon install and no abnormal noise occurred.
Near Rochester, NY 14623
David
Job Details: 10/29/2020
REFRIGERATOR KENMORE 1900-4-15 Replaced open fan motor. Unit tested good
Near Rochester, NY 14605
David
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Replaced control and thermistor. Customer to monitor. Evaporator was clear
Near Rochester, NY 14605
David
Job Details: 10/29/2020
REFRIGERATOR ELECTROLUX EW23CS65GS1 Customer concerned with water dispenser not working and freezer door sealing poorly. Was unable to recreate the dispenser issue. The freezer door was binding against product on the top shelf causing the seal to let go when the refrigerator door was shut. Was able to correct the issue by rearranging freezer contents
Near Geneseo, NY 14454
Dave
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG515S0JB0 F3E2 over temp error . Replaced control and sensor . Tested unit . Tested good . customer mentioned lighting broil or bake sometimes has issue . If problem persists order W11162730 Dsi board
Near Rochester, NY 14615
David
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0HS1 Door was not closing due to a broken active hinge. Replaced hinge. DoorTested good Verbal signature l
Near Newark, NY 14513
Steve
Job Details: 10/29/2020
RANGE AMANA ACR4503SFW0 Replaced right rear switch for intermittent no operation. The burner tested good.
Near Fairport, NY 14450
Evan
Job Details: 10/29/2020
WASHER MAYTAG MVWB766FW1 Customer stated lid lock was flashing and unit would not start cycle. Upon inspection discovered multiple error codes relating to lid lock. F5e2 and f5e1 are stored codes. Replaced lid lock. Tested unit. Unit tested good ; used 1 W10810403 (LID LOCK ASSY) from stock
Near Sodus, NY 14551
Steve
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG515S0JW0 Replaced main control for unresponsive control. The control tested good.
Near Webster, NY 14580
James
Job Details: 10/29/2020
WASHER WHIRLPOOL MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Replaced hub. Unit needs gearcase. Warranty repair for hub replacement. ; used 1 W10528947 (HUB) from stock
Near Williamson, NY 14589
James
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Q1 n. Q2 n. Q3 n. Replaced rails and molded gasket with heat gun. Door sealing much tighter than previous. One year warranty on repair.
Near Penfield, NY 14526
Steve
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Added pressure valve to water line for high water pressure causing filter to stop letting water to dispenser. The water tested good
Near Rochester, NY 14609
Dave
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG320M0BW2 Checked unit for gas leaks . Found to leaks . Tested all fittings . Found the gas check valve had a leak .Gas company had removed the check valve and capped the line . Customer will have to get plumber to fix gas line .
Near Macedon, NY 14502
Evan
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE505W0HB2 Customer stating that unit was flashing F 21 code for Stuck key. Replaced control. Ran test bake cycle. Unit tested good
Near Ontario, NY 14519
James
Job Details: 10/29/2020
DISHWASHER MAYTAG MDB4949SDZ0 Replaced tube and tested twice. Found no leaks.
Near Webster, NY 14580
Evan
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTM404KPS0 Replacing drain pump due to original pump failing to drain during cycle. Replaced pump tested unit. Unit tested good
Near Rochester, NY 14612
James
Job Details: 10/29/2020
WASHER WHIRLPOOL MVWC565FW0 Q1 n. Q2 n. Q3 n. Unit gets to sense cycle and stays there. Motor control Fault. Unit functions properly in diagnostics. Cleared codes and calibrated. Started normal cycle and washer functions properly. Customer is to monitor. If problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035751 GEARCASE
Near Canandaigua, NY 14424
Dave
Job Details: 10/29/2020
MICROWAVE KITCHENAID KMHC319EBS4 Replaced magnetron and diode and interlocks . Tested unit . Tested good
Near Hilton, NY 14468
David
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit was not producing ice cubes because the ice maker fill tube was frozen. Thawed tube and used a jumper to test the water valve. Water pressure to the unit is very low likely causing the issue. Recommending that the customer replace the water supply to the refrigerator to prevent this issue from reoccurring. Verbal signature ; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER
Near Rochester, NY 14612
James
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE334DWH0 Q1 n. Q2 n. Q3 n. Replaced rack positioner and wheels. Adjusted feet so door aligns with cabinet. Unit functions properly
Near Webster, NY 14580
Evan
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replacing valve and feed tube due to feed tube cracking at bottom causing unit to leak. Replaced parts. Tested unit. Unit tested good
Near Hilton, NY 14468
David
Job Details: 10/29/2020
WASHER MAYTAG MHW5500FW1 The user interface is failing causing the unit to act erratically. Quoted for UI customer declined to have it repaired at this time