Near Rochester, New York 14625
Evan
Job Details:
01/26/2021
COOKTOP KITCHENAID KCGS550ESS01
Customer is stating they are getting a gas smell coming from unit intermittently. Stating after not using unit for extended period of time will smell a faint gas smell specifically from left burners. Tested all burners and cooktop connections with natural gas detector. Could not find leak anywhere at burners or connection. Unit tested good
Near Brockport, New York 14420
Tanner
Job Details:
01/26/2021
WASHER MAYTAG MVW7230HW0
Complaint of no spin. Following stored errors:F3E3 inlet water temperature errorF0E3 overload errorF0E9 off balance paiseF0E5 off balance loadAll the above errors can cause no spin condition and all are due to customer use and care. Customer overloading unit. Customer may not be using hot or cold water. Tested unit via autodiagnostics and unit tested good.
Near Rochester, New York 14624
Dave F
Job Details:
01/26/2021
DRYER MAYTAG MEDC465HW0
Door on dryer not staying closed . Adjusted the strike and tested door and dryer . Dryer tested good . Checked venting customer will have venting checked .
Near Spencerport, New York 14559
Dave L
Job Details:
01/26/2021
REFRIGERATOR MAYTAG MRT118FFFH01
Replaced evaporator and compressor due to poor cooling causing freezing temps. Installed new control. Vacuum held at 200 microns and full frost pattern after 15 min. Customer to monitor. Advised that changing setting takes a full 24 hours of cycle time to change temperatures. Also frozen food that is already inside the fresh food section will likely. It thaw unless removed.
Near Hamlin, New York 14464
Dave L
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Replaced controls w/hand ness due To intermittent loss of cooling. Unit has been functioning ok since last visit. Customer to monitor
Near Brockport, New York 14420
Tanner
Job Details:
01/26/2021
DISHWASHER WHIRLPOOL WDF330PAHB2
Q1 no q2 no q3 noComplaint of burn hole on UI and no wash. Inspected UI and was a scuff marks on protective sticker that should have been removed at installation. No stored errors. Ran autodiagnostics and unit tested good. Water temp was cool on initial rinse. Reviewed use and care with customer to improve wash performance.
Near Macedon, New York 14502
Steve
Job Details:
01/26/2021
RANGE MAYTAG MER6600FZ
Replaced hinges for broken hinges and door not closing. Door tested good.
Near Fairport, New York 14450
Steve
Job Details:
01/26/2021
MICROWAVE WHIRLPOOL WMH31017HS
Replaced door switches with interlock kit and the microwave tests good ; used 1 W11244494 (INTERLOCK) from stock
Near Fairport, New York 14450
Steve
Job Details:
01/26/2021
REFRIGERATOR KITCHENAID KRFF707ESS01
Replaced harness and drip tray for frosting evaporator in fresh food section. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Churchville, New York 14428
Dave L
Job Details:
01/26/2021
WASHER MAYTAG MVWB835DW4
Replaced console due to intermittent operation. Sealed and treated convection to UI on back of console. Customer to monitor.
Near Rochester, New York 14615
Tanner
Job Details:
01/26/2021
WASHER WHIRLPOOL WTW5000DW1
Q1 no q2 no q3 noComplaint of no spin. Following stored errors:F0E5 off balance loadF2E1 stuck keyRan autodiagnostics and unit would not spin. Hub failure noise made. Examined hub and found hub had been completely worn. Inspected drive shaft and drive shaft has deteriorated causing it to not interlock with drive hub. Quoted for new gearcase less cost of prior repair. Customer opting to replace machine. Replacing drive hub under ATEC warranty. Can no longer warranty this repair due to condition of gearcase.; used 1 W10528947 (HUB) from stock
Near Webster, New York 14580
Tanner
Job Details:
01/22/2021
DISHWASHER KITCHENAID KDFE104DSS4
"Q1 no q2 no q3 noComplaint of no wash. Lower rack wheels fallen off.Left adjuster clip is broken so basket is not secure on racks. Customer handed over check valves from manifold that fell out. Following stored errors:F10E1 dispenser error.Ran autodiagnostics and unit fills. Motor never runs. Checked continuity of motor and tested poorly. Ran wash cycle and measured voltage to motor from control at 1.2 VAC. Short in motor may have taken out ACU. Attempted to repair manifold but plastic that check valve clips in to is broken. Ordering motor ACU and lower rack wheels, manifold, upgraded adjuster assembly.; rqstng P&A on 1 WPW10605057 (Motor Sump) and 1 W10909702 (ACU) and 2 WPW10195417 (Wheel assembly)s and 1 WPW10340542 (Manifold) and 1 WPW10546503 (Adjuster assembly)"
Near Webster, New York 14580
Tanner
Job Details:
01/22/2021
WASHER MAYTAG MHW5630HW0
Q1 no q2 no q3 noComplaint of water leaking. Not always a complete drain. Following stored errors:F5E2 F0E1 load in drum during clean washer cycle. Ran autodiagnostics cycle and completed without issue. Found soap scum on edge of dispenser and panel and can see path flowing down to bottom. Ordering new dispenser per service pointer W1148173.; ordrng 1 W11465533 (Dispenser)
Near Pittsford, New York 14534
Dave L
Job Details:
01/22/2021
REFRIGERATOR KITCHENAID KFXS25RYMS4
Customer is concerned with a burning smell coming from the unit. Inspected machine compartment ice room LED lighting and evaporator compartment for electrical damage. Found debris sitting next to the right hand corner of the defrost heater likely causing the smell pictures attached. Customer had the unit pulled out when I arrived. When picking up the power cord the waterline began to leak at a kink that was present near the floor.The The amount of pressure needed to get the waterline to leak as it did was Insignificant. The waterline would have Broken when pushing the unit back into place. The needle valve used to feed the refrigerator water supply would not seat properly causing the customer to have to shut off water to the home. Left water shut off to the house. And made recommendations on how the customer may go about having the waterline repaired. Pictures attached of the waterline and the position of the refrigerator on arrival
Near Rochester, New York 14610
James
Job Details:
01/22/2021
DRYER WHIRLPOOL WGB5550XW0
Q1 n. Q2 n. Q3 n. Unit loud due to stuck idler and worn belt. Need dryer repair kit. ; ordrng 1 4392067 (Kit) and 1 Sh (Sh)
Near Avon, New York 14414
Dave L
Job Details:
01/22/2021
COOKTOP KITCHENAID KGCC506RWW07
Replaced thermally damaged switch harness. Cooktop tested good after the repair.
Near Spencerport, New York 14559
Dave L
Job Details:
01/22/2021
DRYER MAYTAG MEDC465HW0
Customer concerned with noise coming from dryer during use. Listen to a video of a slight ticking sound coming from the dryer when its first turned on. Customer also stating that the dryer makes a humming noise audible from the upstairs living area. Started dryer several times to try to re-create the noise. Although the dryer is said to have made the noise earlier in the day well in the home we were unable to re-create it. Disassemble dryer to check bulkhead rollers side panels belt idler motor and pulley for loose damaged or worn areas. Did not find anything out of the ordinary inside the dryer cabinet. Inspected drum felt and sliders for foreign objects and wear. When reassembling the dryer special care was made to make sure all screws and fasteners were properly in place and tight. After reassembly the dryer was re-tested several times with no abnormal noises. The dryer sits high and all 4 feet which may be contributing to the noise the customer declined hav
Near Webster, New York 14580
Tanner
Job Details:
01/22/2021
DISHWASHER MAYTAG MDB4949SHZ1
Q1 no q2 no q3 noUnit has been removed.
Near Ontario, New York 14519
Evan
Job Details:
01/22/2021
WASHER WHIRLPOOL WFW6620HC2
Replacing cold water valve due to Cold water valve failing to fill during rinse cycle. Replaced cold water valve. Tested unit. Unit tested good
Near Rochester, New York 14623
Steve
Job Details:
01/22/2021
MICROWAVE WHIRLPOOL WMH32519CT1
Replaced magnetron and diode for not heating. The microwave tests good
Near Fairport, New York 14450
Evan
Job Details:
01/22/2021
RANGE JENN AIR JGC8536ADS
Replacing ignitor for center burner and RF burner due to both burners failing to light. Replaced ignitors tested burners. Unit tested good
Near Rush, New York 14543
Steve
Job Details:
01/22/2021
RANGE JENN AIR JES9750CAW00
Replaced open bake element and the oven is now heating.
Near Pittsford, New York 14534
James
Job Details:
01/22/2021
DISHWASHER KITCHENAID KDTE334GPS0
Replaced valve and tested twice. Unit no longer makes hammer noise. No leaks found.
Near Honeoye Falls, New York 14472
Steve
Job Details:
01/22/2021
RANGE KITCHENAID KEBC247VSS02
Replaced gasket for brittle gasket and heat escaping.
Near Rochester, New York 14623
Steve
Job Details:
01/22/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXW01
"On arrival, the ice maker had full bin of ice. The customer stated it would sometimes make ice and sometimes not make ice. The customer wanted to go ahead with repair. Replaced ice maker."
Near West Henrietta, New York 14586
Steve
Job Details:
01/22/2021
WASHER WHIRLPOOL WFW6620HC0
"Replaced stator motor, dispenser and coupler for leaking. ; used 1 W11409996 (DEFLECTOR) from stock"
Near Rochester, New York 14617
James
Job Details:
01/22/2021
DRYER WHIRLPOOL WED5100HW0
Q 1n. Q2 n. Q3 n. Moisture sensor open error. Tested dryer and time counted down properly. Tested sensors from control and they passed. Fond connector loose on sensor bar. Tightened connection. Customer is to monitor if problem persists replace control. Left parts.
Near Rochester, New York 14612
James
Job Details:
01/22/2021
WASHER MAYTAG MHW8630HW1
Q1 n. Q2 n. Q3 n. Unit not spinning out properly. F0e5 error. Cleared error codes. Ran spin cycle and tub moved considerably before self balancing. Adjusted spin settings and saved them. Customer is to monitor if problem persists replace control acu
Near Rochester, New York 14626
James
Job Details:
01/22/2021
REFRIGERATOR MAYTAG MFI2269FRZ01
Q1 n. Q2 n q3 n. Icemaker not cycling. Motor is seized. Both door gaskets torn. Quoted door seals 180 partsSc 93.50Sh15Labor 134.90Customer opt to replace icemaker. Replaced icemaker and it cycled upon install. One year warranty on repair. Credit sc and labor towards gaskets if they request within 30days.
Near Rochester, New York 14612
Dave L
Job Details:
01/22/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00N
Replaced dispenser pad due to switch not activating properly. Pad tested good.
Near Victor, New York 14564
Tanner
Job Details:
01/22/2021
WASHER MAYTAG MVW7232HW0
Q1 no q2 no q3 no noReplaced door switch. Tested unit and unit tested good.Verbal signature.
Near Rochester, New York 14618
Tanner
Job Details:
01/20/2021
DISHWASHER MAYTAG MDB8959SFZ4
"Q1 no q2 no q3 noComplaint of upper rack rails falling apart. Inspected rails and they are in disrepair. Replacing racks. Repair covered under S22916.Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK , used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"
Near Rush, New York 14543
Steve
Job Details:
01/20/2021
RANGE WHIRLPOOL WFE770H0FZ1
Replace bake element for open element causing no bake.
Near Henrietta, New York 14467
Steve
Job Details:
01/20/2021
RANGE WHIRLPOOL WEG750H0HZ0
Found the ui was not a scrolling and could not unlock ui. Reset power for two minutes and it scrolls now. Instructed customer on use of ui. Recommended to put on line with whirlpool app. Instructed customer the broil feature will only work with door closed.
Near Rochester, New York 14624
Steve
Job Details:
01/20/2021
RANGE AMANA ACR4303MFW4
Replaced brackets that the glass sits on for bent brackets and replaced side trip pieces to cover sharp edges on side of door. The door tests good.
Near Henrietta, New York 14467
Steve
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL KRFF707ESS01
Replaced freezer led light and it is now lighting. Found one top top led in a harness of three not lighting in fresh food section. Ordering harness. ; ordrng 1 W11205082 (MODULE HARNESS)
Near Pittsford, New York 14534
Steve
Job Details:
01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0
Found top rack was not positioned correctly and holding door open. Removed rack and repositioned. The door closes properly now.
Near Honeoye Falls, New York 14472
Steve
Job Details:
01/20/2021
RANGE KITCHENAID KDSS907XSP01
Replaced blower fan for loud bearing. The fan tested good.
Near Rochester, New York 14624
Steve
Job Details:
01/20/2021
WASHER WHIRLPOOL MVWB725BW0
"The washer is persistently having F51 error codes and customer is stating the unit is stalling and adding more time during wash (acting erratic). The spin is getting noisy. It is also bouncing during spin with no clothes in it. The washer May need a suspension. Quoted for both parts. ; rqstng P&A on 1 W10247710 (washer,suspension) and 1 W10435302 (bearing)"
Near Pittsford, New York 14534
Tanner
Job Details:
01/20/2021
DISHWASHER KITCHENAID KDTM354DSS5
"Q1 no q2 no q3 noComplaint of no operation. Was able to power cycle with success but now even that does not work. !measured 120VAC to ACU. Power cycled unit and front display worked momentarily. Top buttons did not. Power cycled again and drain pump runs. No way to cancel. UI completely unresponsive. SR7729781379Advised to replace UI, ACU and vent fan. DC current could be overloading the board. Unit and parts out of warranty. Per JM able to obtain coverage for parts. Only charge service fee.Customer reaching manufacturer for assistance. Will pay service fee if manufacturer does not cover entirety of repair.; ordrng 1 W10803367 (UI) and 1 W11368631 (ACU) and 1 WPW10469574 (Vent Assembly)"
Near Macedon, New York 14502
Tanner
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM01
Q1 no q2 no q3 noComplaint of no ice. Even since new ice maker. Measured temperature of freezer at 5 degrees.Followed service pointer Pointer #: W10798347 and power cycled unit. After doing so was able to observe ice maker moving into home position and begin ice harvest. Ran ice harvest in diagnostic and unit tested good. Ran ice fill test and ice filled properly. Exited service mode. Power cycled unit again. Customer will reach ATEC if issue does not resolve. Order ACU W11035841 for return visit. Ice maker has capacity to make ice and control is not sending the signal.
Near Pittsford, New York 14534
Tanner
Job Details:
01/20/2021
DISHWASHER WHIRLPOOL KDPE334GPS0
"Q1 no q2 no q3Complaint of adjustable tines clip broken and lower wheel fell off. Reinstalled tines. Wheel is broken. Ordering new slider.; ordrng 1 W10195416V (Wheel assembly), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
Near Victor, New York 14564
Tanner
Job Details:
01/20/2021
WASHER WHIRLPOOL WTW4950XW2
Q1 no q2 no q3 noComplaint of noise during spin. Following stored errors: noneRan autodiagnostics and during spin unit makes clear bearing noise. Bearings part of gearcase as an assembly. Ordering gear case and drive line parts. ; rqstng P&A on 1 W11132267 (Gearcase) and 1 W10721967 (CAM splutch kit)
Near Canandaigua, New York 14424
Steve
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01
The refrigerator is in unheated garage. Informed customer to move into basement or any temperature controlled room.
Near Hilton, New York 14468
Dave L
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Replaced sorted freezer led module
Near Rochester, New York 14606
Dave L
Job Details:
01/20/2021
WASHER MAYTAG MHW5100DW0
Unit is not spinning the clothes dry. Found water level system error in diagnostics. Cleared error and ran diagnostics. The sink backs up over the drain hose after 3 fills. This will cause the error code and prevent the unit from finishing its cycle. The customer will need to address the issue with the sink. Checked dryer vent as a curtesy. Vent is restricted. Informed the customer of myRecommendations on how to deal with restricted venting.
Near Rochester, New York 14605
Evan
Job Details:
01/20/2021
RANGE WHIRLPOOL WGE745C0FS01
Customer stating that unit is shutting off during cycle. When operating both ovens unit will shut off after starting initial preheat. Was able to get unit to fail while in home. Ordering control ; ordrng 1 W10877730 (CONTROL )
Near Rochester, New York 14624
Dave L
Job Details:
01/20/2021
RANGE WHIRLPOOL WFE515S0JS
Replaced damaged glass top. Console is dented. Unit is out of its 30 day cosmetic warranty now. Added a picture to document..
Near Webster, New York 14580
James
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRS571TIEMZ01
Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker will not rotate to home position. Thermistor failed. Replaced icemaker and cycled in diagnostics.
Near Ontario, New York 14519
James
Job Details:
01/20/2021
WASHER WHIRLPOOL WTW8800YC1
"Q n. Q2 n. Q3 n. Unit not spinning. Agitator loose. Found rotor bolt unscrewed from bearing shaft. Tightened screw and ran high speed spin. Cycle completed successfully. Slight vibration from tub, but no noise. Customer is to monitor if problem persists replace bearing"
Near Rochester, New York 14624
Dave L
Job Details:
01/20/2021
DRYER WHIRLPOOL MED7230HW0
The customer is experiencing dry performance issues. They had a load of towels in the drum that had been run earlier in the day on the towels cycle. The towels were damp. Vent tested good for airflow with tester. Found moisture sensor error saved in diagnostics. Followed tech sheet troubleshooting for thermistors and moisture sensor. Tests are pointing to the ACU. Thermistors testing in range. Moisture sensor harness passed test. Ordering ACU and harness ; ordrng 1 WPW10298258 (Sensor harness) and 1 W11441687 (ACU) and 1 WP8577274 (Thermistor)
Near Ontario, New York 14519
James
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF989SDAE00
Unit leaking into freezer. Found water reservoir has a crack and is causing water to leak into freezer. Frost on air adapter. Quoted 256.99 customer going to wait on repair
Near Fairport, New York 14450
James
Job Details:
01/20/2021
WASHER WHIRLPOOL WFW5620HW0
Replaced ui and control and ran drain and spin cycle.
Near Penfield, New York 14526
James
Job Details:
01/20/2021
DISHWASHER KITCHENAID KDFE104DSS3
Q 1 n. Q2 n. Q3 n. Unit not draining found toothpick in pump. Removed toothpick and unit functions properly. Charge sc only
Near Penfield, New York 14526
James
Job Details:
01/20/2021
DISHWASHER MAYTAG MDB4949SHZ1
Q1 n. Q2 n. Q3 n. Spray arm tube extrudes too far for door to seal. Found tabs bent that hold feed tube to tub. Corrected tabs and reinstalled tube. Door seals properly. If problem persists tub would need to be replaced
Near Fairport, New York 14450
Evan
Job Details:
01/20/2021
RANGE JENN AIR JGC8536ADS
Tech cannot install ignitor due to burners screws being stripped out causing issue. Tech will need to return with drill bit and drill in order to install ignitors. ; schdld next appmnt for 1/21 THU !
Near Penfield, New York 14526
James
Job Details:
01/20/2021
WASHER WHIRLPOOL WTW4855HW1
Q1 n. Q2 n. Q3 n. Unit stopped midcycle and didn't spin. Long fill error. Tested valves in diagnostics and the functioned properly. Calibrated control and started quick wash. If problem persists replace control
Near Penfield, New York 14526
Evan
Job Details:
01/20/2021
REFRIGERATOR AMANA AFD2535FES
"Replaced jazz board due to unit failing to run compressor. Replaced jazz board. Programmed control. Confirmed compressor was running. Unit tested good. Ordering damper cover due to technician breaking old cover ; ordrng 1 67003900 (DAMPER COVER ), dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ"
Near Macedon, New York 14502
Tanner
Job Details:
01/20/2021
DRYER MAYTAG MED6630HC1
Q1 no q2 no q3 noReplaced water valve and nozzle assembly. Tested unit and unit tested good.
Near Irondequoit, New York 14609
Evan
Job Details:
01/20/2021
DISHWASHER WHIRLPOOL WDT720PADM2
Customer stating that unit is failing to move spray arms or water through cabinet. Discovered code 4-3 for wash motor failure. Wash motor will need to be replaced. Ordering wash motor ; ordrng 1 WPW10671941 (WASH MOTOR )
Near North Chili, New York 14514
Dave L
Job Details:
01/20/2021
DRYER WHIRLPOOL WGD95HEXW0
"Unit will not run. Removed lid to access the control. 120VAC on both the motor relay and the heater relay. When started neither of them are closing. Unit needs a control board. Customer will let us know when they decide to proceede with the repair. ; rqstng P&A on 1 WPW10378252 (Control), dspstn on spec-tagged invntry: 1 661570V BELT and 1 WP3392519 FUSE-THERMAL"
Near Churchville, New York 14428
Dave L
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF560SMHB00
Replaced the water valve due to no ice. Jumped thermostat on the ice maker module to test cycle and fill. Full ice mold after harvest cycle.
Near Brockport, New York 14420
Dave L
Job Details:
01/20/2021
WASHER ROPER RTW4516FW
Inspected unit for drain issues. Was able to the drain hose into the tub to test. Drain pump functioning fine. Found a long fill error in diagnostics. Both water valves are testing ok electrically. Unit checks ok.
Near Churchville, New York 14428
Dave L
Job Details:
01/20/2021
WASHER MAYTAG MHW5630HW0
Acu has failed completely. Ordering g ACU and HMI under ATCP10567 code for parts coverage. ; ordrng 1 W11316623 (Hmi) and 1 W11322901 (Acu)
Near Rochester, New York 14615
James
Job Details:
01/20/2021
DRYER WHIRLPOOL WGD94HEXW1
Q1 n. Q2 n. Q3 n. Unit loud due to worn belt and idler pulley. Need dryer repair kit; ordrng 1 4392067 (Repair kit)
Near Hamlin, New York 14464
Dave L
Job Details:
01/20/2021
WASHER WHIRLPOOL WFW6620HW0
Replaced hot water valve that was leaking at the hose. Customer provided a new stainless steel water that I used to install the new valve. Ran test 12 to test. Unit tested good.
Near Rochester, New York 14612
James
Job Details:
01/20/2021
WASHER MAYTAG MVWX655DW1
"Q1 n. Q2 n. Q3 n. Unit sound off balance and doesn't spin clothes out fully. Found no error codes. Tub spins off center causing washer to walk. Wash plate stuck to transmission. Need wash plate, hub, gearcase, and control. ; ordrng 1 W11116592 (Cntrl) and 1 W10902814 (Wash plate) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub)"
Near Rochester, New York 14616
Evan
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01
Replaced door and now new door is causing same issue. Issue is with hinge. Ordering hinges ; ordrng 1 W11218692 (HINGE ) and 1 WPW10248409 (HINGE )
Near Fairport, New York 14450
Evan
Job Details:
01/20/2021
RANGE KITCHENAID KDRP407HSS4
Ordering element and enter button due to units bake element testing open and enter button failing to function; ordrng 1 4451175 (ELEMENT ) and 1 WP4452997 (BUTTON )
Near Rochester, New York 14608
James
Job Details:
01/16/2021
OVEN WHIRLPOOL WFG505M0BS3
"Q1 n. Q2 n. Q3 n. Light keeps blowing. Replaced light bulb. Door seal torn. Need door gasket and bulb. ; ordrng 1 W10856866 (Socket) and 1 WPW10535778 (Seal), dspstn on spec-tagged invntry: 1 8009 BULB-4OW"
Near Brockport, New York 14420
James
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDFE104HPS1
Q1 n q2 n. Q3 n. Unit not washing. Pump is plugged in with power from the control. Need pump. ; ordrng 1 W11085683 (Pump)
Near Brockport, New York 14420
James
Job Details:
01/16/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0
Q1 n. Q2 n. Q3 n. Unit not drying. Tested diagnostics cycle. Sani rinse and heater not functioning. Need control and ui ; ordrng 1 W11305308 (Control) and 1 W11116422 (Panel)
Near Webster, New York 14580
James
Job Details:
01/16/2021
RANGE KITCHENAID KERS807SSS01
Replaced thermostat and leveled unit. Tested top and bake cycle. Unit functions properly. One year warranty on repair
Near Rochester, New York 14612
James
Job Details:
01/16/2021
DRYER WHIRLPOOL MEDC465HW0
Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Ran dryer without drum and found motor internals contacting motor case. Need motor. ; ordrng 1 279827 (Motor)
Near Ontario, New York 14519
James
Job Details:
01/16/2021
RANGE WHIRLPOOL WFG374LVS0
Replaced igniter and attached ground strap to burner. Tested several times. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Penfield, New York 14526
James
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Unit still had door open icon with ui disconnected. Replaced pantry ui and ui displays door open icon as designed. Called techline for intermittent issue. Sr 7729536460. They had me check all harness connections to see if they're properly seated. Found no issues. Customer is to monitor. If problem persists call tech line for product evaluation.
Near Rochester, New York 14607
Evan
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Customer stating that unit is producing noise from back wall of machine. Upon inspection discovered that damper fan is producing noise. Ordering damper ; ordrng 1 WPW10594330 (DAMPER )
Near Rochester, New York 14625
James
Job Details:
01/16/2021
DISHWASHER FRIGIDAIRE FGID2474QF0A
Q1 n. Q2 n. Q3 n. Unit runs for a few minutes and drains then runs non stop. Replaced control and door LEDs began functioning. Cleaned optical sensor. Ran quick wash customer is to monitor.
Near Webster, New York 14580
James
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ
Unit leaking into basement. Found water line connection leaking. Installed new water line bushing and reconnected. Unit no longer leaking. Customer is to monitor.
Near East Rochester, New York 14445
James
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDTM404KPS0
Q1 n. Q2 n. Q3 n. Unit leaking and drain runs non stop. Replaced water line bushing and tested. Unit not leaking. Dishwasher functions properly.
Near Penfield, New York 14526
Evan
Job Details:
01/16/2021
REFRIGERATOR AMANA AFD2535FES
Customer stating that unit is not cooling. Entered unit into service mode to test functions. Ran compressor test #2 to confirm function. Unit will need jazz board. Ordering jazz board; ordrng 1 W10503278 (JAZZ BOARD )
Near Fairport, New York 14450
Evan
Job Details:
01/16/2021
RANGE JENN AIR JGC8536ADS
Do not have intended parts needed to complete job. Ordered orifice holders due to breakdown showing orifice holders w ignitor assembly. Ordering ignitors ; ordrng 2 WP74009336 (IGNITOR)s
Near Hilton, New York 14468
James
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDTM604KPS0
Q1 n. Q2 n. Q3 n. Unit not accepting commands. Found loose connector. Reseated and reset breaker. Unit functions properly.
Near Fairport, New York 14450
Evan
Job Details:
01/16/2021
REFRIGERATOR KITCHENAID KBFO42FTX00
Customer stating that unit is having issue with freezer door sealing properly. Discovered that rails are causing issue. Rails are beginning to bend due to weight of drawer and also rails missing bearings internally. Ordering rails ; ordrng 2 WP2320616 (RAILS)s
Near Rochester, New York 14626
Dave L
Job Details:
01/16/2021
WASHER WHIRLPOOL WFW92HEFW0
Found unit throwing a water level system error and drain error. Found that the connection to the drain pump assembly was barely connected causing an intermittent drain. Repaired connection. Pump runs as it should. The hot water supply to the unit was restricted due to severe corrosion at the water shut off. Turned water off as it was leaking at the point. The unit will not be able to be used until the water supply to the washer is professionally repaired by a plumber. All other functions testing ok. Fabric softener cup in dispenser needed to be cleaned. This is part of normal owner maintenance and should be done frequently to prevent build up.
Near Fairport, New York 14450
Tanner
Job Details:
01/16/2021
WASHER CROSLEY VAW3584GW1
Q1 no q2 no q3 noComplaint of basket staying locked at end of cycle. On arrival basket was locked. Press start button and immediately unlocked. Garments in basket are clean and we'll spun. No stored errors. Ran autodiagnostics and unit testing good.SR7729760794- Advised control may still not be sensing basket speed and due to that hazard will not automatically unlock. Based on prior motor failure suspect bad motor may have taken out motor control sensors on control. Ordering new ACU.; ordrng 1 W11170317 (ACU)
Near Pittsford, New York 14534
Evan
Job Details:
01/16/2021
DISHWASHER WHIRLPOOL KDTE204GPS0
Replacing drain hose due to original hose failing hose had pin size hole in hose causing unit to leak. Replaced hose. Tested unit. Unit tested good
Near Rochester, New York 14626
Dave L
Job Details:
01/16/2021
WASHER MAYTAG MHW5630HW0
Replaced torn bellows. Ran diagnostics to test. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW
Near Penfield, New York 14526
Evan
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDFM404KPS0
Replacing motor due to unit producing noise while switching from upper spray arm to lower spray arm. Replaced wash motor. Tested unit. Unit tests good
Near Fairport, New York 14450
Tanner
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDPE334GPS0
Q1 no q2 no q3Complaint of incomplete washes. Unit will pause and beep. Customer must open and close door to get unit to resume. Customer states unit beeps as if door is still open but the door is not even partially open when this happens. No stored errors on machine. Complete autodiagnostics cycle without issue. Tested door latch and latch mechanism is strong. Checked continuity of switch and actuated switch with probes in connector and switch testing good. ACU may not be sensing door latch correctly. Ordering ACU.; schdld next appmnt for 1/29 FRI PM
Near Victor, New York 14564
Tanner
Job Details:
01/16/2021
WASHER MAYTAG MVW7232HW0
Q1 no q2 no q3 noComplaint of lid not locking. Attempted to actuate lock and would not attempt to lock. Ordering new lock.; ordrng 1 W11394572 (Lid lock)
Near Pittsford, New York 14534
Tanner
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDFE104HBL0
Q1 no q2 no q3 noComplaint of wierd noises and no wash particularly on lower rack. No stored errors. Ran unit with viewing glass and lower spray arm only spraying out of 2/4 wash arms. Attempted to clean wash arm and is rotating better however clog seems to be unreachable. Needs new lower spray arm W11101428. Quoted for new spray arm. Customer will call ATEC if they opt for repair.
Near Ontario, New York 14519
Evan
Job Details:
01/16/2021
WASHER WHIRLPOOL WFW6620HC2
Customer stating that unit is failing to operate and continually flashes lo flow error. Discovered that cold water valve is causing issue. Ordering cold water valve ; ordrng 1 W11316256 (COLD WATER VALVE )
Near Rochester, New York 14625
Dave L
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03
The door mullion is not engaging causing the door to close incorrectly. Leveled unit to bring left door up into place. Door shutting properly after adjustment. Deli drawer is freezing items. The evaporator thermistor is reading 57 degrees. Temps near the evaporator read 31 and the pantry thermistor reading 33. Thermistor is out of range. Ordering thermistor and control. ; ordrng 1 W11395558 (Evaporator cover) and 1 W11450890 (Control)
Near Fairport, New York 14450
Tanner
Job Details:
01/16/2021
WASHER WHIRLPOOL MVW7232HW0
Q1 no q2 no q3 no Complaint of clunking noise during use. Complaint of power button intermittently not working. Ran autodiagnostics. Noise complaint was the noise made during shift from agitation to spin. Unit working properly. Could not reproduce power up complaint.
Near Pittsford, New York 14534
Dave L
Job Details:
01/16/2021
WASHER WHIRLPOOL WTW8100BW0
Unit is displaying UL error with an empty tub. Checked harness and connections to RPS sensor. Rechecked hub and rotor for being loose or worn. Stator and rotor have no cracks and are in good condition ordering RPS sensor. ; ordrng 1 WPW10178988 (RPS sensor.)
Near Rochester, New York 14623
Dave L
Job Details:
01/16/2021
DRYER MAYTAG MEDB766FW0
Motor/blower assembly is making a growling noise when unit gets hot. Rechecked rollers and drum. Straightened side panels that were bent and fastened bulkhead. Noise is happening under load towards the end of the dry cycle. This is likely caused by a failing drive motor. Motor is loud and should be replaced. Ordering motor and blower. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)
Near Macedon, New York 14502
Evan
Job Details:
01/16/2021
WASHER MAYTAG MVWB835DW4
Replacing console due to unit failing to responds to commands. Unit was displaying f6e3 for UI and CCU failing to communicate. Replaced console. Tested unit. Unit tested good
Near Fairport, New York 14450
Tanner
Job Details:
01/16/2021
WASHER CROSLEY VAW3584GW1
Appointment double booked
Near Honeoye Falls, New York 14472
Dave L
Job Details:
01/16/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0
Spoke to customer. Pre ordered rack adjusters ; ordrng 1 W11268105 (Rack adjuster left) and 1 W11268101 (Rack adjuster right)