Near Rush, NY 14543
Dave F
Job Details:
11/28/2019
REFRIGERATOR WHIRLPOOL WRT314TFDB00
Freezer was not cold enough . Checked temperatures was a little warm in freezer . Adjusted the damper in the back to keep more of the cold air in the freezer . Unit tested good . Left part with customer
Near Geneseo, NY 14454
Dave F
Job Details:
11/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05
Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .
Near Geneseo, NY 14454
Dave F
Job Details:
11/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05
Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .
Near Livonia, NY 14487
Dave F
Job Details:
11/28/2019
WASHER MAYTAG MVWX655DW1
"Replaced wash plate. Ran calibration and auto diagnostics. Found the washer would not spin . Unit needs hub W10528947 and gear case W11035751 . Bolt for wash plate W10752187 . Installed new hub from stock to get customer by .; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10625252 (WASH PLATE BOLT) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"
Near Irondequoit, NY 14622
Evan
Job Details:
11/28/2019
RANGE AMANA AGR6603SFW2
Customer stating that burner will not light consistently. Upon inspection discovered that Ignitor was failing causing issue. Replaced burner head and tested burner. Unit tested good. While testing burner discovered that right front burner was also failing to light. Ordering burner head ; ordrng 1 WPW10515455 (BURNER HEAD )
Near Irondequoit, NY 14617
Shaiman
Job Details:
11/28/2019
DRYER WHIRLPOOL WGD4616FW1
Replaced coils. Unit testing good.
Near Livonia, NY 14487
Dave F
Job Details:
11/28/2019
WASHER KENMORE 110.2513241
Complaint of unit making noise during spin. Ran spin in manually diagnostic and confirmed noise. Removed wash plate and hub and observed damage to splines from gear case and wear on the hub. Customer will look into a new machine .
Near Rochester, NY 14612
Shaiman
Job Details:
11/28/2019
WASHER MAYTAG MVWB835DW4
"Customer concerned about washer not working. The unit turns on, but the start button is not responsive; along with the cycle select knob. However, the unit was able to complete an auto diagnostic cycle. User interface must be replaced.; ordrng 1 W11112656 (CONSOLE ASSEMBLY)"
Near Webster, NY 14580
Dave L
Job Details:
11/27/2019
REFRIGERATOR WHIRLPOOL WRF560SMHV00
Left side door is missing door closure cam. Ordering cam. Unit is making ice poorly due to a restricted water supply. Recommending the customer have the Needle valve replaced in the correct orientation to prevent it from restricting. ; ordrng 1 WPW10470155 (cam-door)
Near Dansville, NY 14437
Steve
Job Details:
11/27/2019
WASHER MAYTAG MHW5630HW0
Tested washer but could not get to leak. Customer states water comes from front and accumulates. Ordering dispenser for leaking. ; ordrng 1 W11316600 (DISPENSER FROM PLAINFIELD)
Near Rochester, NY 14611
Dave L
Job Details:
11/27/2019
RANGE KITCHENAID KESS907SWW06
Unit still has a shorted key error ribbon cable is failing. Both UI and control has been changed. Ordering ribbon cable; ordrng 1 W11209404 (harns-wire)
Near Irondequoit, NY 14617
Dave L
Job Details:
11/27/2019
WASHER MAYTAG MHW3505FW1
Checked unit for abnormal noise during spin. Ran diagnostics. Found rotor bolt has snapped off inside the tub bearing shaft. Will need to be extracted and replaced. Ordering bolt unit still under warranty; ordrng 1 W11253212 (screw)
Near Canandaigua, NY 14424
Dave F
Job Details:
11/27/2019
MICROWAVE WHIRLPOOL WMH31017HZ2
"Door switch issue . Replaced interlocks with switches . W11244494 . Tested unit . Unit still not heating . Ordering magnetron W10754299 , magnetron thermostat W10832024 , transformer W10836753 , diode W11256462 , ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14612
Shaiman
Job Details:
11/27/2019
DRYER FRIGIDAIRE AE07000EG0
"Customer concerned about a screeching noise when the unit is running. The noise is heard after the dryer has been running for a few minutes. Disassembled machine to ensure the noise wasn’t emitting from the motor, & inspect the condition of the bearing. The bearing was in rough shape. However, after reassembly of the unit, no noise could be heard. If the noise returns, a bearing kit & idler pulley should be replaced. (131863007 & 5303281153) Customer monitor. ; ordrng 1 131863007 (IDLER PULLEY) and 1 5303281153 (BEARING KIT)"
Near Spencerport, NY 14559
Shaiman
Job Details:
11/27/2019
WASHER MAYTAG MVWB865GW0
"Customer concerned about the unit intermittently not working. When starting a cycle, the unit does not always stay on or will act erratically. User interface should be replaced.; schdld next appmnt for 11/29 FRI 1-4"
Near Farmington, NY 14425
Steve
Job Details:
11/27/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
"Replaced ice maker for no ice. While Reinstalling the freezer door, one of the screws sheared off. Could not get screw out of hole. Fastened door through plastic retainer with screw. Ordering door. ; ordrng 1 LW10858419 (dor-fip), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"
Near Clifton Springs, NY 14432
Steve
Job Details:
11/27/2019
DRYER WHIRLPOOL WED4815EW1
Tested dryer and found vent is plugged. Tested with vent tester with vent on and ir read bad. Tested with vent off and it tested good. Found door seal is ripped. Ordering seal. ; ordrng 1 W10861521 (seal-door)
Near Hilton, NY 14468
Dave L
Job Details:
11/27/2019
REFRIGERATOR WHIRLPOOL WDT750SAHZ0
Replaced front panel due to dent. 30 day cosmetic warranty applies
Near Canandaigua, NY 14424
Steve
Job Details:
11/27/2019
DISHWASHER WHIRLPOOL WDT710PAHW1
Found water collecting in door vent. Ordering vent and gasket. Found clip on silverware rack broken causing silver ware to fall out of rack. Ordering rack. ; rqstng P&A on 1 W11158802 (SILVER WARE RACK ) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)
Near Irondequoit, NY 14622
Dave L
Job Details:
11/27/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ
Unit was leaking from the freezer due to a plugged defrost drain. Removed ice from freezer and cleared drain restriction.
Near Webster, NY 14580
Evan
Job Details:
11/27/2019
DRYER WHIRLPOOL WED4815EW1
Customer stated that they were experiencing long dry times and door was hard to shut. Tested dryer with dryer vent test kit. Discovered that unit is not vented properly causing issue. Door strike is also sticking making door very hard to open. After pinching strike with pliers door was now shutting as it should. Recommending customer have vent cleaned to improve dry times. Unit tested good otherwise
Near Rochester, NY 14612
Dave L
Job Details:
11/27/2019
REFRIGERATOR KITCHENAID KBFS20ECBL00
Ordered filter to be shipped direct ; ordrng 1 EDR4RXD1SHIPDIRECT (SHIP DIRECT)
Near Penfield, NY 14526
Evan
Job Details:
11/27/2019
DISHWASHER MAYTAG MDB8959SFZ4
"Customer stated that upper rack was falling down. Discovered that welds had snapped on both tracks causing issue. Replaced both upper racks and tested rack. Unit tested good. S22916 to cover parts and labor for rail replacement ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Irondequoit, NY 14622
Evan
Job Details:
11/27/2019
RANGE JENN AIR JES9800CAS02
Customer stated that after cleaning oven unit will not run any cycles. Could not select any functions on unit. Keypad would only respond to certain functions. Shut power off at breaker and cycled back on. Inspected ribbon cable for UI. UI is still not responding to commands. Unit will need new UI. UI is factory order and dealer is currently showing 0 in stock. Marking job as complete unit able to locate part. Part # W10314417; ordrng 1 W10314417 (USER INTERFACE )
Near Conesus, NY 14435
Steve
Job Details:
11/27/2019
RANGE JENN AIR JES9750CAB01
Replaced relays for Left front and right rear burners not working. The cooktop tested good.
Near Canandaigua, NY 14424
Dave F
Job Details:
11/27/2019
REFRIGERATOR MAYTAG MFI2569YEM0
Drain plugged . Installed new drain W10619951 . Defrosted drain tested unit tested good . Scode S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Rochester, NY 14617
Evan
Job Details:
11/27/2019
DISHWASHER MAYTAG MDB7609AWS2
Customer stated that unit was flashing clean led. Code pertains to issue with heater not functioning. Discovered that control was failing to send power to heater. Ordering control ; ordrng 1 W11202746 (CONTROL )
Near Victor, NY 14564
Steve
Job Details:
11/27/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00
Customer complained of vegetables not lasting long and things crystallizing in freezer. Found control set to warmest temp. Found bags against vents restricting airflow in the freezer. Caulked liner for gaps in liner. The customer is going to monitor.
Near Pittsford, NY 14534
Steve
Job Details:
11/27/2019
REFRIGERATOR KITCHENAID KFCS22EVMS3
Replaced start device For compressor not starting g causing no cool. The compressor started up and is cooling.
Near Marion, NY 14505
Dave L
Job Details:
11/27/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Found freezer coil completely frosted over. Ice hitting the fan. Defrost tested good in diagnostics. Removed ice and set unit for 8 hour fixed defrost
Near Rochester, NY 14612
Dave L
Job Details:
11/27/2019
DISHWASHER KITCHENAID KDTE334DWH0
Replaced dead UI dishwasher tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Clifton Springs, NY 14432
Dave F
Job Details:
11/27/2019
DRYER WHIRLPOOL WGD6620HC0
Tested dryer vent . Tested good . Unit has F3E3 error code . Follower service pointer W11395626 . Checked connections at ACU and replaced inlet thermistor. Tested unit . Tested good .
Near Newark, NY 14513
Dave F
Job Details:
11/27/2019
WASHER WHIRLPOOL WTW5000DW1
Replaced gear case and the hub. Observed melted plastic on gear case cover. May have caused gear case to overwork and damage over time. Raised height of unit to deter this. Calibrated unit and ran auto diagnostic. Unit tested good.; dspstn on spec-tagged invntry: 1 W10528947 HUB
Near Rochester, NY 14605
Shaiman
Job Details:
11/27/2019
DRYER WHIRLPOOL WED4815EW1
Replaced thermostats. Unit testing good.
Near Rochester, NY 14615
Shaiman
Job Details:
11/27/2019
DRYER WHIRLPOOL WGD5000DW2
Customer reports unit won’t heat. No flame was present & ignitor would not glow. 120v was absent at ignitor while running. Checked thermal fuse for continuity. No continuity at thermal fuse. Replaced fuse. Unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14625
Evan
Job Details:
11/27/2019
WASHER WHIRLPOOL GHW9150PW0
Customer stating that unit is experiencing same issue as before. Unit will fill for a moment and then flash FH error code. Pressure switch has been previously replaced. Issue is with flow meter. After removing flowmeter connection and reseating connection. Unit is now running through cycle as it should. Suspecting issue was with flowmeter connection. Customer to run cycle and contact office if issue persists. If issue arises please order flow meter WPW10110225 UNIT CURRENTLY UNDER ATEC WARRANTY
Near Rochester, NY 14618
Evan
Job Details:
11/27/2019
DRYER AMANA NGD4500VQ2
Customer stated that drum was not turning since repair. Upon inspection discovered that belt was not installed correctly by previous tech. Reinstalled belt and tested drum. Unit tested good ATEC WARRANTY
Near Irondequoit, NY 14617
Shaiman
Job Details:
11/27/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Customer states unit is not drying dishes. No error codes stored. Ran the unit through a diagnostic cycle. Water temperature seems to be adequate, and the heater is functioning as it should. Suggested customer to run the water at the sink before starting the unit. No further repair necessary."
Near Rochester, NY 14617
Shaiman
Job Details:
11/27/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Replaced UI & control board. Unit testing good. Parts and labor authorization code included in the additional job notes.
Near Spencerport, NY 14559
Shaiman
Job Details:
11/27/2019
WASHER MAYTAG MVWX700XL1
"Customer concerned about the unit only filling with water, draining, and inaccurate estimated wash times.F8E1 F0E5 F5E3 F9E1 error codes stored. Customer replaced the drain pump which most likely resolved the long drain issues. Unit completed auto verification test with no issues. Removed console and noticed the pressure hose was unplugged. Plugged in pressure hose and tested unit in a normal wash cycle. The washer filled with water to a normal level, then began agitating as it should; which the customer stated it wasn’t doing before. Repair successful."
Near Macedon, NY 14502
Steve
Job Details:
11/27/2019
OVEN WHIRLPOOL WFE505W0HW1
Customer complaining of things taking to long to cook. Calibrated temp up 20 degrees. The bake element was squeaking. Added foil tape to bake element legs. The oven preheated as expected. The oven tested good.
Near Rochester, NY 14612
Dave L
Job Details:
11/27/2019
DISHWASHER JENN AIR JDB8000AWB0
Ran unit to leak check. Unable to recreate. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET and 1 WPW10348269 PUMP-DRAIN
Near Rochester, NY 14611
Evan
Job Details:
11/27/2019
RANGE GE JGBP86WEB4WW
Customer stated that bake element would not light. Upon inspection discovered that bake ignitor was broken causing unit not to light. Replaced bake ignitor and tested. Unit tested good. Also cleaned burner head on right side of stove for burner not lighting. Unit tested good otherwise. Advised customer to clean warming drawer large amount of hair built up around warming drawer bake element which could cause for potential fire. Cleaned as much as tech could. Also made landlord aware of issue ; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Near Irondequoit, NY 14622
Evan
Job Details:
11/27/2019
RANGE AMANA ARG7600WW
Customer stated that they had put piece of plastic inside oven and caused large amount of smoke and fire dept had come and unit was not working since then. Tested bake and broil. Both are lighting as they should. Could not replicate issue while in home. Unit is testing good. Customer to monitor issue
Near Phelps, NY 14532
Dave F
Job Details:
11/27/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02
"Replaced compressor, evaporator and drier for not cooling . Tested unit tested good ."
Near Rochester, NY 14609
Evan
Job Details:
11/27/2019
RANGE WHIRLPOOL SF362LXSB0
Customer stated that unit was not maintaining temperature. Ran preheat to 350 unit preheated as it should. Took temperature reading. Unit is 20 degrees lower than display is showing. Calibrated unit up 20 degrees ran test preheat again. Unit is maintaining temp as it should. Collecting service call fee
Near Rochester, NY 14612
Dave L
Job Details:
11/27/2019
DRYER WHIRLPOOL n/a
Cleared vent restriction at the vent louvre outside that was causing long dry times
Near Hilton, NY 14468
Dave L
Job Details:
11/27/2019
DISHWASHER KITCHENAID KDPE234GPS
Unit was not draining. Repaired damaged connection at the drain pump. Unit drained afterwards.
Near Rochester, NY 14623
Steve
Job Details:
11/25/2019
DRYER MAYTAG MEDC465HW0
Replaced start switch for not starting. The dryer tested good.
Near Geneseo, NY 14454
Steve
Job Details:
11/25/2019
REFRIGERATOR MAYTAG MFW2055FRZ00
Replaced compressor for compressor not starting. The left side of cabinet is damaged on left bottom side. Goes from front of machine to middle of machine. The cabinet is pulled away from frame. Showed manager at Rent A Center and he was OK with it and wanted to proceed with repair. Took quick pic. The compressor started up and is cooling.
Near Livonia, NY 14487
Steve
Job Details:
11/25/2019
WASHER MAYTAG MVWX655DW1
Found washplate is stripped. Ordering washplate. ; rqstng P&A on 1 W10902814 (washplate)
Near Victor, NY 14564
Steve
Job Details:
11/25/2019
WASHER WHIRLPOOL WFW97HEXL0
Found power going to motor control u it but not sending power to motor. The washer needs the MCU. Quoted customer for repair. ; rqstng P&A on 1 WPW10374126 (cntrl-elec)
Near Fairport, NY 14450
Evan
Job Details:
11/23/2019
MW-HOOD COMBO WHIRLPOOL UMV1160CW6
Replacing turn table roller due to unit producing popping noise while turntable was spinning. Replaced turntable and roller. Ran test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details:
11/23/2019
DRYER WHIRLPOOL MED5630HW0
Customer stated that unit was dripping cycle before items are dry and door is not shutting properly. Discovered that hinge is was loose causing issue with door. Tightened hinge and door is now shutting as it should. Checked for error codes. No codes were present. Ran test cycle to confirm unit was heating properly. Spoke with customer about correct loading and cycle selection advised customer that if loss is not large enough items will not pass moisture sensor consistently therefore causing sensor to think items are dry. Advised them to either wash larger loads or used timed dry setting
Near Fairport, NY 14450
Evan
Job Details:
11/23/2019
DISHWASHER MAYTAG MDB8959SFZ4
Customer stated that upper rack is falling down. Upon inspection discovered that welds had snapped causing rack to fall. Replaced track on both sides. Reinstalled upper rack. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14625
Evan
Job Details:
11/23/2019
DISHWASHER JENN AIR JDB9600CWS93
Cusomter stated unit was displaying e15 code and could not select cycle or function. Upon inspection discovered that float switch was stuck causing unit not to fill. Removed lower panel. Freed switch and tested unit. Unit began to fill as it should. Ran test cycle. Unit tested good
Near Rochester, NY 14610
Evan
Job Details:
11/23/2019
RANGE KENMORE 790.774698
Customer stated that unit was not lighting but could smell gas. Upon inspection discovered that ignitor was failing to glow bright enough to lite Burner bar. Replaced ignitor and ran test cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
11/23/2019
DRYER WHIRLPOOL WED7500GW0
Replacing control board due to unit failing to accept commands or send power to motor or heater. Replaced control. Ran test cycle. Unit now functioning as it should
Near Webster, NY 14580
Evan
Job Details:
11/23/2019
DISHWASHER KITCHENAID KDTE104ESS3
Repacking control due to unit not filling or draining correctly. Replaced control and ran test cycle. Unit completed cycle as it should. Unit tested good
Near Rochester, NY 14626
Dave L
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01
SR7726445824 called tech line to document ice and temperature issue. 0 degrees in ice room 29 in fresh food and -1 in the freezer. All functions testing good in diagnostics. Ordering and replacing the UI per tech line. ; ordrng 1 W11330971 (UI)
Near Rochester, NY 14612
Dave L
Job Details:
11/23/2019
REFRIGERATOR MAYTAG MFS2558BEM9
Replaced drier and evaporator due to a low side leak. Unit began cooking after install
Near Gates, NY 14606
Dave L
Job Details:
11/23/2019
DISHWASHER FRIGIDAIRE FFBD2412SB0A
Bottom door seal is warped causing a leak. Ordering door seal ; ordrng 1 5304500204 (gasket)
Near Rochester, NY 14618
Shaiman
Job Details:
11/23/2019
DRYER AMANA NGD4500VQ2
"Customer reports unit is not heating. No power was going to ignitor. Inspected thermal fuse, & no power was going across thermal fuse & no continuity. Replaced thermal fuse. Unit testing good. ; used 1 WP3390719 (FUSE-THERMAL) from stock"
Near Rochester, NY 14619
Steve
Job Details:
11/23/2019
WASHER KENMORE 110.226421
Found the coupler is broken and transmission is seized. Customer is going to replace. ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3949238 SWITCH-LID
Near Penfield, NY 14526
Steve
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01
Found the condenser was vibrating causing noise while compressor is on. Adjusted legs and padded the condenser with foam to stop vibrations. The noise is gone.
Near Ontario, NY 14519
Steve
Job Details:
11/23/2019
REFRIGERATOR AMANA ASI2575FRW00
Replaced user interface for unresponsive user interface. The refrigerator tests good
Near Canandaigua, NY 14424
Dave F
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00
Right hand door switch failed . Replaced door switch . Lights are now working as expected. Checked door gaskets .doors are sealing . Gave tips on best closure habits . Unit tested good .
Near Rochester, NY 14609
Steve
Job Details:
11/23/2019
WASHER MAYTAG MHW6000XW2
Found motor control causing unit to not spin or unlock door. Ordering MCU; ordrng 1 WPW10374126 (cntrl-elec MCU )
Near Lyons, NY 14489
Dave F
Job Details:
11/23/2019
WASHER WHIRLPOOL WTW5000DW2
Unit shaking a lot during spin cycle . Made sure unit was level and that the legs were adjusted so it did not move as much . Calibrated unit and tested in auto diagnostics. Tested good . Unit had no error codes . Ran heavy towels got them wet and then ran drain and spin . Unit is working as expected.. gave tips for best wash cycles.
Near Webster, NY 14580
Steve
Job Details:
11/23/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02
Off test 4 step 1 LS=20 HS = 20Test4 step 3 LS -30 HS =110Step 4 LS=-10 HS =100Step 5 LS=-20 HS=110Sr#7726450577On arrival the freezer was 45 degrees and set to -5. The fresh food section was 42 and set to 33. Inspected every exposed piece of copper for refrigerant leak since there is now a dye drier on it since first repair. Could not find leak anywhere. Call manufacturer tech line and found the unit unrepairable due to internal leak. Customer is going to contact customer service.
Near Phelps, NY 14532
Dave F
Job Details:
11/23/2019
WASHER MAYTAG MVWX655DW1
Checked for error codes. Found F8E1 long fill error code. Ran auto diagnostic and observed long fill time. Manually checked hot and cold water valves in manual diagnostic. Tested good. Checked water valves and water supply and screens for debris. No debris. Unit needs new water valve due to bad thermistor and ACU. Ordering water valve assembly W11127357 and ACU W11116592; ordrng 1 W11127357 (housing)
Near Phelps, NY 14532
Dave F
Job Details:
11/23/2019
WASHER WHIRLPOOL WFW8740DW1
Attempted to remove unit from location in closet in corner of bathroom. Dryer is attached to washer so units cannot be moved individually. Closet must have been built around units when installed.no access point in rear to unplug utility or undo stack brackets. Customer will have to have units removed in order for them to be serviced. We could not make more effort to remove without causing damage to property. ; schdld next appmnt for 11/27 WED !
Near Ontario, NY 14519
Steve
Job Details:
11/23/2019
DISHWASHER AMANA ADB1300AFW0
"Found spray arms are not spinning causing poor wash. Heater works as expected. Ordering sump motor , spray arms and feed tube for not washing. Soap dispenser is also not opening or using rinse agent that is in it. Ordering dispenser and control . Put affresh in unit to clean the mold. Customer is also going to clean with bleach before repair. ; rqstng P&A on 1 W10317197 (spray arm) and 1 W10817282 (cntrl-elec) and 1 W10847562 (pump&motor) and 1 W11244157 (TUBE) and 1 WPW10319027 (spray arm) and 1 WPW10428214 (dispenser), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN , used 1 DW AFFRESH (DW AFFRESH) from stock"
Near Webster, NY 14580
Steve
Job Details:
11/23/2019
MICROWAVE WHIRLPOOL WMH53520CS5
The unit needs door switches for light not turning on and not running. Found the unit also needs a humidity sensor for F4E4 humidity sensor error causing no operation when sensor cooking. ; rqstng P&A on 1 W10833858 (sensor) and 1 W11244490 (INTERLOCK)
Near Palmyra, NY 14522
Dave F
Job Details:
11/23/2019
WASHER MAYTAG MVWB300WQ1
Washer not draining . Found a cloth in the bottom of the tub blocking the drain pump . Removed cloth . Unit bearing is going bad . Customer will look into a new unit .
Near Penfield, NY 14526
Steve
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Found freezer light is shorted causing no light in freezer and flickering lights in FF section. ; rqstng P&A on 1 W11205083 (MODULE)
Near Palmyra, NY 14522
Dave F
Job Details:
11/23/2019
OVEN WHIRLPOOL WFG525S0HW1
Oven not igniting . Replaced ignitor found unit is still not lighting . Ordering wire harness WPW10701462 and dsi board W11162730; ordrng 1 W11162730 (module-spk) and 1 WPW10701462 (harns-wire)
Near Irondequoit, NY 14609
Dave L
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02
Replaced evaporator and drier due to poor cooling. Unit tested good after install
Near Honeoye Falls, NY 14472
Dave F
Job Details:
11/23/2019
REFRIGERATOR KITCHENAID KFIS20XVBL1
Unit not running . Found the main control board in the back is not functioning. Ordering new board WPW10310240 ; ordrng 1 WPW10310240 (cntrl-elec)
Near Webster, NY 14580
Shaiman
Job Details:
11/23/2019
WASHER WHIRLPOOL WGD5620HW0
Clip in the console was broken causing the console become misaligned with the front panel of the unit. Replaced console. Repair successful.
Near Rochester, NY 14625
Steve
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL MFC2062FEZ
34 degrees in FF section and set to 47 degrees. 2 degrees in freezer. Set to 0. Found a wire to the FF thermistor fell out of connector. Fastened the connection and the customer is going to monitor over next three days.
Near Rochester, NY 14609
Dave L
Job Details:
11/23/2019
RANGE FRIGIDAIRE RGB745BEH1WH
"Unit is cooking poorly due to a weak ignitor ordering ignitor ; ordrng 1 WB13K21 (ignitor,oven)"
Near Rochester, NY 14621
Shaiman
Job Details:
11/23/2019
DRYER AMANA NED4655EW
"Replaced timer, unit still wouldn’t heat. Tested for 240V at the receptacle; only got 120v. Suggested customer to have an electrician diagnose the electrical issue in the home. Unit testing good."
Near Rochester, NY 14610
Dave L
Job Details:
11/23/2019
DISHWASHER WHIRLPOOL KUDS35FXSS9
Unit is leaking due to upper rack adjuster breaking causing poor closure. Changed adjuster. Unit is building suds when empty. Cleaned suds out of the unit ran until clear water ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near West Henrietta, NY 14586
Dave L
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW01
Unit is not cooling properly due to a failing compressor. Quoted 943.23 for replacement. Customer denied repair and is not interested in repairing the unit
Near Rochester, NY 14623
Shaiman
Job Details:
11/23/2019
WASHER MAYTAG MVWC200XW0
Customer concerned about a noise during the spin cycle. No error codes stored. Discovered a clothes pin sitting on top of the tub ring. Removed pin. Unit testing good.
Near Canandaigua, NY 14424
Dave F
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00
Little bit of frost build up on items in freezer. Unit temperatures are set to recommend.checked gaskets . Gaskets are sealing good . Sealed the cabinet. Leveled the unit to make sure the doors were shutting evenly. Tested unit tested good .
Near Rochester, NY 14606
Shaiman
Job Details:
11/23/2019
WASHER WHIRLPOOL WTW5000DW3
"Called the manufacturer upon arrival. No error codes stored. Everything functions as it should in manual diagnostics. Tech line agent feels there is no issue with the machine. Explained proper loading practice and cycle selection. Customer then reports the machine does not agitate at all, but just fills with water and drains. Started a normal wash cycle on normal setting. Unit started as it should in the sensing cycle; filled with water with some agitation, then was stagnant for 5-10 minutes before resuming. Now suspecting a control issue. Replacing control. SR: 7726451172; ordrng 1 W11116590 (CONTROL)"
Near Fairport, NY 14450
Dave F
Job Details:
11/23/2019
REFRIGERATOR MAYTAG MFC2062FEZ02
Complaint of unit making clicking noise. Ran damper. Tested good. Ran compressor.Tested good. Observed ice maker arm in an on position calling for ice which causes ice maker to cycle. Customer does not have water to fridge and does not use icemaker. The sound of the ice maker unit operating without ice could be the noise. Removed ice maker at customer request. Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Water leaking from john guess fitting on the top left of the door . Reseated john guess fitting . Tested unit . Unit is no longer leaking .; dspstn on spec-tagged invntry: 1 W11043013 VALVE
Near Shortsville, NY 14548
Dave F
Job Details:
11/23/2019
DISHWASHER KITCHENAID KDTM354DSS4
Lower spray arm is full of debris and not moving as it should . Tried cleaning debris out of arm . Did not help . Upper and back wall sprayers are working as expected. Ordering and sending lower spray Arm to customer W10884490; ordrng 1 W10884490 (arm-spray (DIRECT SHIP) )
Near East Rochester, NY 14445
Dave F
Job Details:
11/23/2019
REFRIGERATOR WHIRLPOOL WRF954CIHV00
Called techline SR 7726460661 . Unit uses copper pipe pressure regulator will not work . Customer will have a plumber install pex pipe and regulator left part with customer.
Near East Rochester, NY 14445
Dave F
Job Details:
11/23/2019
DRYER GE GTD42GAFJ2WW
Blower is full of lint . Removed lint from blower . Found the lint trap is torn . Customer needs new trap ordering part and sending to customer WE03X23881; ordrng 1 WE03X23881 (dryer lint filter)
Near Rochester, NY 14617
Evan
Job Details:
11/23/2019
DRYER GE DDG7100NALWH
Cannot service unit due to age. Parts are no longer available No S/C Fee
Near Rochester, NY 14622
Evan
Job Details:
11/23/2019
REFRIGERATOR GE GSS25QGSCWW
Customer stated that unit was not dispensing or making ice. Upon inspection discovered that ice maker fill line was frozen. Unthawed line and cycles ice maker. Unit filled and watched ice maker due harvest cycle. Customer to monitor and report back if unit is producing ice. If not order ice maker WR30X10093
Near Rochester, NY 14624
Shaiman
Job Details:
11/23/2019
WASHER MAYTAG MHW6630HC0
Replaced console. Unit testing good.
Near West Henrietta, NY 14586
Steve
Job Details:
11/23/2019
DRYER AMANA NED4655EW1
Repaired wire that was damaged during thermal event. The dryer needs a dryer cord that was damaged during thermal event. Going to office to get cord and returning today. ; saved tckt
Near Pittsford, NY 14534
Steve
Job Details:
11/23/2019
REFRIGERATOR KITCHENAID KFXS25RYMS4
Customer complained of freezing in Ff section. Found ice maker had frozen fill tube and not producing ice. The unit was over cooling due to no ice. Customer to monitor Ofer next couple days.
Near Rochester, NY 14623
Steve
Job Details:
11/23/2019
DRYER MAYTAG MEDC465HW0
Ordering start relay for dryer not staying on when start button pushed. ; schdld next appmnt for 11/23 SAT !
Near Pittsford, NY 14534
Steve
Job Details:
11/23/2019
OVEN FRIGIDAIRE FFGF3053LSJ
458 at preheat temps were erratic. The temps never went under 350. The unit is overheating while testing but customer cooked a pork loin and it took twice as long. The unit needs a control and temp probe. ; rqstng P&A on 1 316419141 (overlay) and 1 316490000 (probe) and 1 5304509983 (CONTROL)