Near Spencerport, NY 14559
David
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5100HC0 Found unit displaying f-9 error. F-5 error stored in control. When the customer was doing a load ofBedding the machine detected an out of balanceCondition generating these errors. Tested unit in diagnostics to verify operation. Unit tested ok. Suspension also tested fine. Customer to monitor
Near Rochester, NY 14610
James
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Ff door not sealing. Adjusted lower hinge and greased hinges. Unit functions properly.
Near Rochester, NY 14609
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE505W0HS1 Q1 n. Q2 n. Q3 n. Unit throws F3 error. Need control and temp sensor.
Near Rochester, NY 14613
James
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Unit not cooling. Found evap fan not running. Loose terminal in evap fan connection. Corrected fan and verified frost pattern.
Near Irondequoit, NY 14617
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG361LVT1 Q1 n. Q2 n. Q3 n. Unit doesn't reignite after preheat. Igniter not on truck stock. Cleaned igniter and grounding surfaces and tested. Unit functions properly. Customer is to monitor. If problem persists replace igniter. WP9758079 40Sh 15Sc 93.50Labor 76.40
Near Pittsford, NY 14534
Evan
Job Details: 11/18/2020
OVEN JENN AIR JJW3830IL00 Replacing control and lower blower fan due to unit continually flashing f6e4 code. Replaced both parts. Reassembled unit. Ran preheat on both ovens to 350. Unit preheated as it should. Unit tested good
Near Rochester, NY 14621
Tanner
Job Details: 11/18/2020
DRYER WHIRLPOOL WED7500GC0 Q1 no q2 no q3 noComplaint of no heat. Tested power and measured only 120VAC from line 1 and line 2 voltage. Advised customer to seek electrician.
Near Pittsford, NY 14534
Evan
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM354ESS3 Customer stating that units upper rack is falling. Discovered that welds on tracks have snapped causing issue. Replaced tracks. Tested rack unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14618
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE505W0HZ0 Replaced door gasket and checked that door was sealing. Customer is to monitor
Near Rochester, NY 14616
James
Job Details: 11/18/2020
DRYER MAYTAG MDG28PRCWW2 Helped tr
Near Spencerport, NY 14559
David
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit is not filling the ice bin. Found an E5 error in diagnostics. Checked the freezer evaporator compartment for airflow restrictions. Found that the air returns were iced over on both sides. Removed frost build up. The ice maker cycled and filled by itself when taken back out of diagnostics. Customer to monitor for ice ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Ontario, NY 14519
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW88HEAW0 Q1 no q2 no q3 noComplaint of water in machine when returning to start load of laundry. Removed dispenser. Felt water trickle into dispenser from cold water line. Unit is slowly dripping water into basket when not in use causing water condition between loads of laundry. Replaced valve assembly. Tested unit via diagnostic cycle and unit test good. No stored errors.Verbal signature acknowledged
Near Fairport, NY 14450
Evan
Job Details: 11/18/2020
WASHER MAYTAG MHW8630HC0 Replacing control and console due to unit failing to respond to commands. Replaced both parts. Tested unit. unit now accepting commands. Ran cycle to confirm function. Unit tests good
Near Rochester, NY 14618
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Added metal tape to warm air returns. Turned freezer damper to max to get freezer Colder. Adjusted temp on control to second snowflake from the left for inconsistent temps in both sections.
Near Henrietta, NY 14467
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW "Found the rubber noise suppressor that goes on discharge line was sitting under the fan and making noise. Removed and put rubber in proper spot on discharge line. The refrigerator tests good. The water line from house supply comes through the floor about six inches in from,back wall and the refrigerator has to move over line when set in place. Informed customer and showed that the line could potentially break from this."
Near Macedon, NY 14502
Evan
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated that unit is failing to run wash cycle. Discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Rochester, NY 14612
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW92HEFW0 Assistance rendered
Near Rochester, NY 14612
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WML55011HB4 Replaced damaged door. Door functioning as expected Verbal signature
Near Spencerport, NY 14559
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WEE510S0FS Light bulb would not turn on. Found that socket was loose at its connection. Repaired connection on socket. Light turned on briefly before the Filament broke. Replaced light bulb. Unit tested good Verbal signature ; used 1 8009 (Bulb) from stock
Near Rochester, NY 14611
Tanner
Job Details: 11/14/2020
DRYER WHIRLPOOL NED4655EW1 Q1 no q2 no q3 noComplaint of no heat. Tested power to unit and tested poorly. Unit is only getting 120VAC from outlet. Advised customer to seek qualified electrician.
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR AMANA AFI2539ERW01 Q1 n. Q2 n. Q3 n. Unit not dispensing ice correctly and gasket torn. Replaced gasket and cleared ice stuck in ice bin and tested. Unit functions properly.
Near Rochester, NY 14611
Evan
Job Details: 11/14/2020
RANGE WHIRLPOOL WFG320M0BB2 Customer stated that bulb had broken off inside socket. Removed bulb housing and tested socket. Customer will need to install new bulb socket is functioning as it should. Unit tested good
Near Rochester, NY 14604
Evan
Job Details: 11/14/2020
DISHWASHER GE GDF510PSJSS Dropping off part to customer
Near Webster, NY 14580
Evan
Job Details: 11/14/2020
RANGE WHIRLPOOL WFG374LVB3 Customer stated that unit is failing to light oven but is smelling gas. Discovered issue is with spark module. Spark module is trying to light burners on stove not bake electrode. Module is failing to send spark to electrode. Module will need to be replaced. Customer will contact office if they would like to proceed. Part is listed below WPW10331686 (spark module)
Near Irondequoit, NY 14617
Evan
Job Details: 11/14/2020
DISHWASHER JENN AIR JDB9000CWP3 Customer stating that upper rack is falling. Discovered that adjuster tab on left side adjuster has broken causing issue. Replaced adjuster. Tested rack. Unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock
Near Rochester, NY 14624
Tanner
Job Details: 11/14/2020
DISHWASHER KITCHENAID KDFE104HWH0 Q1 no q2 no q3 noReplaced upper and lower spray arm. Tested unit and unit tested good.
Near Penfield, NY 14526
Tanner
Job Details: 11/14/2020
DISHWASHER KITCHENAID KDFE104DSS3 Q1 no q2 no q3 noComplaint of no drain and noisey drain. Filled unit and ran drain. Drain buzzes but does not drain. Sump and line are clear of debris. Needs new drain pump. Replaced drain pump and unit tested good. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
OVEN KITCHENAID KOSE500EWH00 Replaced control panel and tested. Unit functions properly
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced door gasket on rh side and adjusted fill time on icemaker for ice clogging ice chute. Customer is to monitor.
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
MICROWAVE KITCHENAID KOMS155MSS0 Unit not showing numbers on display. Found ribbon cable giving poor connection to display board. Display has been discontinued
Near Rochester, NY 14617
Evan
Job Details: 11/14/2020
WASHER WHIRLPOOL LSR8233EQ1 Customer stated that unit would not agitate or spin. Discovered that dog agits and motor coupler were both worn causing issue. Replaced both parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
Near Pittsford, NY 14534
Tanner
Job Details: 11/14/2020
DISHWASHER WHIRLPOOL DU1100XTPB0 Q1 no q2 no q3 noComplaint of no drain. Pressed cancel drain button and unit drained without issue. Disassemble sump and sump was clear. Inspected wash motor impeller and chopper blade and found no issues. Advised customer to use machine like normal. A drain pump can fail intermittent as the circuitry starts to breakdown. Heat from excess use during wash cycle will burn pump out temporarily and subsequent cancel/drain cycles work since pump is cool. If issue persists return with drain pump WP661658Verbal signature acknowledged.
Near Rochester, NY 14612
David
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led light that was not working. Light tested ok; used 1 W11205083 (Mod) from stock
Near Brockport, NY 14420
David
Job Details: 11/14/2020
REFRIGERATOR MAYTAG MSS25N4MKZ "Replaced drier due to no charge. Unit developed a full frost pattern afterwards but the evaporator fan is stalling. Ordering fan ; ordrng 1 wpw2315539 (Evaporator fan), used 1 Wpw10143759 (Drier) from stock"
Near Rochester, NY 14612
David
Job Details: 11/14/2020
OVEN KITCHENAID n/a "Unit has not heated since customer did a selfClean on it. Blower is loud. The service pointer related to this issue recommends replacing the oven TCO for each oven and the blower. This unit is installed in a corner and requires two technicians to service. Quoted for the blower and TCO. Customer is going to think about the repair and will let us know ; rqstng P&A on 1 WPW10176670 (Blower) and 2 WP9759242s, states that autho needed"
Near Irondequoit, NY 14617
Tanner
Job Details: 11/14/2020
DRYER WHIRLPOOL WED8620HC1 "Q1 no q2 no q3 noOriginal model and serial provided was for washing machine. The unit with smashed UI is the dryer. Corrected work order and ordered correct console. (W11314469). Note stacked unit. Part unavailable. ATEC will reach customer when part is received. Current part is functioning.; ordrng 1 W11314469 (UI), states that autho needed"
Near North Chili, NY 14514
Tanner
Job Details: 11/14/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Q1 no q2 no q3 noComplaint of ice falling out of dispenser. Inspected dispenser and ice door is not sealing completely. Ice melts and slips through. Ordering dispenser as an assembly.; ordrng 1 W11423782 (Separater) and 1 W11397167 (Retainer)
Near Rochester, NY 14610
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KUIC15PHZS0 Q1 n. Q2 n. Q3 n. Unit throwing thermistor error. Tested thermistor and it's out of tolerance. Need thermistor. Paid in full ; ordrng 1 WPW10511923 (thermistor)
Near Rochester, NY 14625
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Q1 n. Q2 n. Q3 n. Unit not cooling compressor short cycles. Need compressor. Parts and labor covered under warranty through manufacturer. Shelf broken. Need shelf ; ordrng 1 W10889474 (shelf-glas) and 1 WPW10507886 (compressor)
Near Penfield, NY 14526
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Q1 n. Q2 n. Q3 n. Unit not cooling. Ff at 50. Freezer at 25. Compressor and fans running. Sealed system leak. Need ff evap. Parts covered by manufacturer. ; ordrng 2 W11109499 (drier-tube)s and 1 W11291123 (evaporator)
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR JENN AIR JSC24C8EAM00 Unit not cool. Called tech line SR 7729280204 they said to check pressures with gauges. Sealed system leak. Fresh food evap not cold freezer at 50 degrees. Need evap. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
Near Webster, NY 14580
Evan
Job Details: 11/14/2020
WASHER WHIRLPOOL MVW7230HW0 Customer stated that unit would not stop running drain pump. Discovered f9e1 code stored for long drain. Called techline about issue. SR: 7729279529 techline stated that is drain pump is clear and pressure hose is not clogged with debris then acu will need to be replaced. Ordering ACU ; ordrng 1 W11419171 (CONTROL )
Near Rochester, NY 14617
Evan
Job Details: 11/14/2020
DRYER KENMORE 11087582110 Customer stated that dryer will continue to run while door is open. Discovered that switch is failing. Ordering switch ; ordrng 1 W10820036 (DRYER SWITCH )
Near Spencerport, NY 14559
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WFE550S0HZ1 Front left dual burner was only energizing the outer element when the customer was using it. This is not a normal option. Burner was operating properly at time of service. Suspecting an intermittent failure of the infinite switch. Ordering switch. Element to be replaced at the same time. ; ordrng 1 WPW10434452 (Switch)
Near Rochester, NY 14625
James
Job Details: 11/14/2020
OVEN KITCHENAID KSEG700ESS2 Complaint of oven stopping heating during bake cycle until cycle is restarted. Tested bake element in diagnostics and UI went blank and start button not functioning. Reset breaker and unit began functioning after. Need control. Warranty on part. ; ordrng 1 W11082269 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 11/10/2020
WASHER MAYTAG MVW7230HW0 Replaced missing spanner nut. Ran spin cycle to verify. Unit tested good Verbal signature
Near Rochester, NY 14626
David
Job Details: 11/10/2020
REFRIGERATOR MAYTAG MFI2665XEM7 Replaced ice-maker due to no ice. Unit cycled and filled after installation. Customer to monitor Verbal signature
Near Rochester, NY 14622
David
Job Details: 11/10/2020
RANGE KITCHENAID KODE500ESS02 Added payment
Near North Chili, NY 14514
Evan
Job Details: 11/10/2020
DISHWASHER MAYTAG MDB4949SDH0 Customer stated that time was changing in display and was not the same as before when selecting cycle. Discovered that customer was not selecting Heated dry as they were before this was causing time to change in display. Ran diagnostic cycle to confirm function. Unit is functioning as it should. Spoke with customer about cycle selection. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Penfield, NY 14526
James
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI and tested. Door ajar led working properly customer is to monitor
Near Irondequoit, NY 14617
James
Job Details: 11/10/2020
MICROWAVE GE JVM1533BD002 Q1 n. Q2 n. Q3 n. Unit not heating or rotating turntable. Found secondary interlock not opening. Replaced switch and tested. Unit still not rotating turntable. 0v to turntable motor. Need control. Part nla. ; used 1 W10915404 (SWITCH - 3/16") from stock
Near Rochester, NY 14606
James
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG510S0AS1 Q1 n. Q2 n. Q3 n. Flame low on front left burner. Adjusted burner and tested. Unit functions properly.
Near Rochester, NY 14606
James
Job Details: 11/10/2020
REFRIGERATOR FRIGIDAIRE FFHT1831QE5 Unit 506. Door not closing due to bent hinge. Door is causing frost buildup in evap fan. Adjusted hinge and removed frost. Unit functions properly.
Near Pittsford, NY 14534
Steve
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested refrigerator in test 5 (compressor test). Found compressor is causing the noise. The noise is normal operation.
Near Rochester, NY 14616
David
Job Details: 11/10/2020
DISHWASHER GE GSD500X-73WB This unit was already serviced earlier in the day. Was informed of this by the customer when I arrived ; saved tckt
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
DISPOSER KITCHENAID NA123 Turned disposal on and it sounded normal and the water did not back up in the disposal. The unit is working as expected.
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Found the start switch is the motor control and unresponsive. The part is unavailable.
Near Ontario, NY 14519
James
Job Details: 11/10/2020
REFRIGERATOR JENN AIR JFI2089AEP12 Q1 n. Q2 n. Q3 n. Unit not cooling. UI dead. Lights on. 120v to main control. Need control board. ; rqstng P&A on 1 WPW10312695 (electronic control)
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
RANGE KITCHENAID KODE500ESS02 Replaced both main controls and user interface for erratic operation main co tool fault. The oven tests good.
Near Rochester, NY 14624
David
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Replaced shelf rails that would not hold crispers in place. Drawers work as expected
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
RANGE AMANA AGR6603SFS2 Customer stated that door would not shut properly. Upon inspection discovered that hinge has split causing issue. Replaced hinge and tested door. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Near Penfield, NY 14526
Steve
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced drip pan that was bowed and fastened the back cover properly. The evaporator was not frosted on arrival. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Rochester, NY 14620
Evan
Job Details: 11/10/2020
RANGE GE JGB281SER3SS Customer stated that units right front has valve burner is stuck on. Discovered valve has seized and also burner tubes for front burners are broken. Tubes valve and knob will need to be replaced. This is a rental property. The landlord has not responded yet. This is the quote for repair...Service call fee : $93.50WB03K10216 (knob) $6.00 WB21K10117 (Right Front Valve) $ 29.00WB28K10680(Right front burner tube) $16.99WB28K10683 (left front burner tube) $16.99S&H $15.00 Labor: $ 76.40Tax: $20.31Total : $ 274.19Still waiting to customer to respond to technician please do not order parts unit service call fee and part cost has been collected. ; ordrng 1 WB03K10216 (DO NOT ORDER ) and 1 WB21K10117 (DO NOT ORDER ) and 1 WB28K10680 (DO NOT ORDER ) and 1 WB28K10683 (DO NOT ORDER )
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
RANGE AMANA AGR5725RDQ Customer stated unit was failing to run bake cycle. Upon inspection discovered that ignitor was failing to glow. Confirmed 120v at ignitor. Replaced ignitor. Tested unit. Unit tested good ; used 1 12400035 (IGNITOR) from stock
Near Victor, NY 14564
Steve
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW6620HC0 Found the user interface was on no spin option causing wet clothes at the end of tit he cycle. Tested in diagnostics and the washer tested good. Changed ui setting to warm water and spin on. The washer tests good.
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
WASHER WHIRLPOOL MVWB766FW0 Customer stated they are concerned with water level in machine. Checked for error codes. No codes present. Ran test cycle. Discovered that water is syphoning out of unit due to drain hose angle. Corrected hose and tested unit. Unit now maintaining water level as it should. Unit tested good
Near Rochester, NY 14623
Steve
Job Details: 11/10/2020
WASHER WHIRLPOOL MVWC465HW2 Ordering gearcase and splotch kit for squealing and chattering during wash cycle ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11454372 (gearcase )
Near Rochester, NY 14623
David
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Found unit with no charge. Replaced the fresh food evaporator And drier . pulled a vacuum. Let vacuum sit for 30 min. Recharged. Unit began cooling customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Penfield, NY 14526
Evan
Job Details: 11/10/2020
WASHER MAYTAG MHW8200FW0 Replacing rotor bolt due to original bolt snapping off inside drive shaft. Was able to tap bolt out with extractor set. Replaced bolt and reassembled unit. Ran test cycle to confirm function. Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Found freezer evap fan motor is shorted causing power outage to refrigerator. Ordering fan ; ordrng 1 W11032800 (motor-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit would not respond to commands but once flipping breaker unit would begin to function again. Checked for error codes. Discovered code f2e1 for stuck key. Console will need to be replaced. Ordering console ; ordrng 1 W11165145 (CONSOLE )
Near Rochester, NY 14626
James
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW4816FW2 Unit leaking from bottom. Need tub and gearcase. ; ordrng 1 W10371566 (tub) and 1 W11454741 (GEARCASE)
Near Brockport, NY 14420
James
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Unit not draining due to chopper breaking inside pump. Need pump. ; ordrng 1 W11412291 (PUMP)
Near Spencerport, NY 14559
James
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor short cycling and overheating. Need compressor and evap ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP)
Near Webster, NY 14580
James
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDTE104ESS1 Replaced font and tested diagnostics cycle. Heater came on properly.
Near Irondequoit, NY 14622
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Q1 n. Q2 n. Q3 n. Unit not making ice. Door not self closing. Gaskets torn. Icemaker motor not cycling. Replaced icemaker and tested. Unit functions properly. Greased mullion so door closes better. Cleaned condenser coil. One year warranty on repair. 10% off labor military discount ; used 1 W10884390 (ICEMAKER) from stock
Near Webster, NY 14580
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ff section 27 degrees and water valve loud when icemaker fills. Tested damper in diagnostics and air was still flowing with damper closed. Replaced damper and flushed water lines. Damper functions properly and valve is quieter. Customer is to monitor.
Near Rochester, NY 14606
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Doors not closing on their own. Door handles loose. Adjusted feet and greased mullion. Tightened door handles. Doors closing properly now.
Near Rochester, NY 14624
James
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WMH31017HW6 "Q1 n. Q2 n. Q3 n. Unit ran with door open. Micro switch sticking. Replaced door switches and tested. Unit functions properly. ; used 1 W10915404 (SWITCH - 3/16"), and 1 W11244490 (INTERLOCK) from stock"
Near Rochester, NY 14624
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit too warm in ff section. Freezer at 2 deg. Ff at 40 on recommended. Airflow feels weak from inlet duct in ff section. Adjusted freezer damper. Customer is to monitor. If problem persists replace W10916494
Near Rochester, NY 14624
James
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Q1 n. Q2 n. Q3 n. Leds dead on ceiling and freezer. Replaced leds and adjusted feet to allow doors to self close. Unit functions properly.
Near Rochester, NY 14606
James
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Ice dispenser jams then drops all cubes at once with the door open. Found ice cubes freezing together. Adjusted fill time on icemaker and adjusted feet. Customer is to monitor. If problem persists replace icemaker
Near Rochester, NY 14607
Evan
Job Details: 11/06/2020
DISHWASHER FRIGIDAIRE FDR252RBS2 Customer stated that unit was leaking. Discovered that unit was leaking from heater attachment. Heater washer and nuts will need to be replaced. Ordering washer & nuts ; ordrng 1 154064901 (WASHER ) and 2 154106202 (HEATER NUT )s
Near Rochester, NY 14605
Evan
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Customer stating that door would not shut and also refrigerator door has large dent on top. Discovered that door gasket was not seated into channel causing issue. Reseated gasket and tested door. Door is now shutting as it should. Explained to customer that dent in door is not covered due to it being a cosmetic issue. Unit tested good otherwise
Near Rochester, NY 14611
Steve
Job Details: 11/06/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced thermistor for cold temps in fresh food section.
Near Pittsford, NY 14534
Steve
Job Details: 11/06/2020
OVEN DOUBLE WHIRLPOOL WOD93EC0AS00 Replaced main co tool and fan for F1error. The oven preheated and tested good. ; dspstn on spec-tagged invntry: 1 WP74008369 SENSOR-OV
Near Rochester, NY 14609
Evan
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW5000DW2 Replacing control and drain pump due to unit failing to run cycle and drain pump shorting out control. Replaced drain pump and control. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Pittsford, NY 14534
Steve
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced freezer light that was out. The fresh food section lights were flickering. The rear ice box light was shorted. Put tester light in to get lights working but is not correct part number or color. Ordering correct module. ; ordrng 1 W11462342 (MODULE), used 1 W10695459 (MODULE) from stock"
Near Victor, NY 14564
Steve
Job Details: 11/06/2020
OVEN WHIRLPOOL WFG550S0HZ1 Found broiler orifice was loose causing flame out of orifice connection. Tightened orifice. Adjusted all the top burners for high flame after propane conversion. Bake element working as expected. Left preordered part with customer.
Near Webster, NY 14580
Evan
Job Details: 11/06/2020
WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing rattling noise while in spin. Upon inspection discovered that metal pan that customer had next to unit was making contact with cabinet causing noise. Unit itself tested good
Near Ontario, NY 14519
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW5500FW1 Attempted to tap out bolt that had broken off inside of drive shaft. Could not remove bolt. Tub will need to be replaced. Ordering tub ; schdld next appmnt for 11/6 FRI !
Near Ontario, NY 14519
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW5630HW0 Customer stated that unit was failing to spin properly during certain cycles. Checked for error codes unit showing code f8e1 for long fill. Discovered that cold water valve was unplugged from connector. This is causing issue. Unit was unable to run rinse cycle therefore would not spin. Reseated connector and ran test cycle. Unit now spinning as it should
Near Fairport, NY 14450
Evan
Job Details: 11/06/2020
WASHER MAYTAG MHW8630HC0 Customer stating that unit is failing to respond to commands and flashing lo flow error code. Discovered F8e1 code stored for Long fill. Discovered that cold water valve is failing to actuate. Also discovered that unit was produced in January of 2019 unit will need updated control with updated software in order to correct UI response. Ordering water valve and user interface ; ordrng 1 W11316256 (WATER VALVE (DOUBLE )) and 1 W11322884 (CONTROL )
Near Pittsford, NY 14534
Evan
Job Details: 11/06/2020
DISHWASHER KITCHENAID KUDE60FVSS0 RepLacing wash motor due to unit failing to move water through cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Near Victor, NY 14564
Steve
Job Details: 11/06/2020
DISHWASHER MAYTAG MDBH979AWS4 "The dishwasher is very loud while washing. Sounds like a bearing going bad. Replaced chopper blade with same result. Ordering motor ; rqstng P&A on 1 W10806701 (pump&motor), used 1 W10083957V (CHOPPER 4 BLADE) from stock"
Near Macedon, NY 14502
Steve
Job Details: 11/06/2020
MICROWAVE KITCHENAID KMCS1016GBS This unit has total replacement warranty. No service warranty.
Near Rochester, NY 14612
James
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Replaced control and tested diagnostics. Heater functioning properly. Customer is to monitor. Left valve with customer
Near Canandaigua, NY 14424
Steve
Job Details: 11/06/2020
WASHER MAYTAG MVWX655DW1 "Replaced hub for unit not spinning or agitating properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB) from stock"
Near Rochester, NY 14618
Evan
Job Details: 11/06/2020
RANGE KITCHENAID KGSK901SSS00 Replacing spark module and ignitor due to unit continually sparking. Replaced both parts. Tested unit. Unit tested good
Near Canandaigua, NY 14424
Steve
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Found fresh food section evaporator full of frost. Ordering evap cover. Customer is going to replace defrost overnight. ; ordrng 1 W11167902 (COVER)