Near Fairport, NY 14450
Steve
Job Details: 12/03/2019
WASHER MAYTAG MVWC565FW1 Customer concerned with amount of fabric softener coming out of dispenser. Sometimes in globs. Ordering new dispenser for mIl out only. ; ordrng 1 W11205050 (DISPENSER MAIL OUT ONLY)
Near Hilton, NY 14468
Dave L
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced unresponsive UI unit still not accepting selections. ACU checks ok and voltage to the UI is correct. Unit is on a dedicated breaker. Ordering harness and Control per Techline SR7726531568; ordrng 1 W11316252 (harns-wire) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near Pittsford, NY 14534
Shaiman
Job Details: 11/30/2019
WASHER WHIRLPOOL WFW85HEFW1 "Customer concerned about the unit not unlocking, the drain pump running continuously, and the start button not always responding as it should. Upon arrival, unit was unplugged. Plugged in unit, door was stuck closed, drain pump was running, and control lock was on. After manually opening the door, the drain pump stopped running and was able to turn the control lock off to get into diagnostics. F3E1 F5E2 error codes stored. Unit completed auto verification test with no issues. Also started a regular wash cycle with no error code timeout. Suspecting a failed control board, user interface, and door latch. Customer will call the manufacturer in efforts to have the repair covered. ; ordrng 1 W11201290 (CONTROL BOARD) and 1 W11218392 (USER INTERFACE), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
Near Penfield, NY 14526
Shaiman
Job Details: 11/30/2019
DISHWASHER KITCHENAID KDTE104ESS2 "Customer reports unit is not spraying water. 5-3 error code stored. First attempt of starting the washer on regular wash cycle, the unit did not fill with water but the motor still attempted to run. Abnormal noises were coming from the inlet valve. Manually filled washer with water, and the unit began spraying as it should. Canceled the cycle, then started a new cycle. This time everything worked as it should. However, noises were still coming from the valve. Replacing water inlet valve. ; ordrng 1 W11175771 (FILL VALVE ASSEMBLY ) and 2 WPW10503548 (RETAINER)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Rochester, NY 14612
Dave L
Job Details: 11/30/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Replaced UI per Techline due to temperate discrepancy. Temperatures matching but the new UI is different than the original. Missing the energy saver function. Customer wants it reordered pics attached. Re ordering UI part number was correct. ; ordrng 1 W11330486 (UI)
Near Irondequoit, NY 14617
Shaiman
Job Details: 11/30/2019
WASHER AMANA NTW4650YQ0 "Customer states the unit bangs around during spin cycle. F7E7 error code stored. Unit completed auto test as it should. Tested the suspension of the machine. When the basket is pushed down, the tub bounces more than it should. Suspecting worn suspension. Shocks should be replaced. ; ordrng 1 W10780048 (SUSPENSION )"
Near Irondequoit, NY 14622
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWC565FW0 "Customer reports the unit is not draining the way it should. F0E5 error codes stored. Ran an auto verification test. Once the unit reached the spin test, the agitator could be heard spinning in place. Remove the top lid and placed unit in manual spin. The agitator was moving but the basket was not. Suspected a worn hub, but could not get the agitator off. The agitator will have to be damaged in order to replace the hub. Replacing agitator and the drive hub. ; ordrng 1 W10528947 (HUB) and 1 W11161960 (AGITATOR )"
Near Farmington, NY 14425
Dave F
Job Details: 11/30/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Microwave not turning on . Ordering interlock . Control board and fuse .; ordrng 1 W10138793 (fuse) and 1 W10892389 (cntrl-elec) and 1 W11244494 (interlock)
Near Henrietta, NY 14467
Steve
Job Details: 11/30/2019
DRYER WHIRLPOOL WED5000DW2 "Sr 7726509324Customer complained of dryer overheating. Tested temps for half hour. The temps cycled perfectly whole time. Customer also stated timer odes not stop. The timer motor is getting power before start switch is pressed. Ordering start switch. Called tech line to verify temp readings. The dryer is heating as expected. Ordering start switch. ; rqstng P&A on 1 WPW10117655 (relay-pts), dspstn on spec-tagged invntry: 1 279838 ELEMENT"
Near West Henrietta, NY 14586
Steve
Job Details: 11/30/2019
MICROWAVE MAYTAG MMV5219DH1 Found the microwave is pulling 7 amps (about 50% power). Ordering diode and bringing magnetron back. ; ordrng 1 W11256462 (DIODE)
Near Webster, NY 14580
Steve
Job Details: 11/30/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 Found Ff evaporator drain full of ice. Removed ice. Drain is not restricted. Shimmed up left side to force water to drain. The ice maker is condensation on fascia. Ordering fan and fascia heater; rqstng P&A on 1 W10846539 (evaporator fan ) and 1 WPW10553630 (escutcheon) and 1 WPW10554299 (heater FILL TUBE)
Near Webster, NY 14580
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Unit was off when I arrived. It had lost cooling in both compartments and damaged the floor. CalledTechline to document. When unit was plugged in it began to cool. Techline wants the diagnoses continued after the unit has been running for at least 24 hours. Did it charge a service call because I could not complete a diagnosis7726512304; schdld next appmnt for 12/2 MON !
Near Hilton, NY 14468
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit is leaking from the water reservoir. Push connection into filter housing was half seated. Fully seated connection and the leak went away. Water dispenser is designed so only a very large glass is able to energize the water and catch the dispensed water at the same time. There is not a kit for this.
Near Rochester, NY 14612
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT311FZDT01 Customer is concerned with the doors due to little resistance when opening doors there is not moisture or frostBuild up in either compartment indicating infiltration. Liner gap is insignificant. Door cam was sticking greased door hinge door closes smooth. Tightened handles customer to monitor.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
REFRIGERATOR JENN AIR JFFCC72EFP02 Ordering water paddle for sticking paddle. ; ordrng 1 W10792148 (pad)
Near Irondequoit, NY 14622
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Replaced freezer door due to an open harness customer to monitor for ice
Near Rochester, NY 14621
Shaiman
Job Details: 11/30/2019
WASHER WHIRLPOOL MVWC416FW1 Unit is outside of manufacturer warranty. Informed customer to call their warranty company (Lowe’s) in order to get dispatch and repair coverage. ; schdld next appmnt for 12/2 MON !
Near Rochester, NY 14625
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MHW5500FW1 "Customer reports the unit is not draining. F9E1 F8E3 error codes stored. Ran an auto verification test, unit is indeed draining water slower than it should. F8E3 is most likely caused because of F9E1. Replaced drain pump. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
Near Victor, NY 14564
Dave F
Job Details: 11/30/2019
OVEN KITCHENAID KGRS505XSS01 Replaced both ignitors 12400035 in top and lower oven for failing to light . Tested unit. Tested good .; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Fairport, NY 14450
Dave F
Job Details: 11/30/2019
DISHWASHER KITCHENAID KUDE70FXPA5 F8E1 Drain error . Dishwasher is draining water fine . F5E1 door open error code Checked door striker and is was a little bent off so the door wouldn't shut easy . Fixed that . F6E2 Fill valve error code. Dishwasher is filling as expected . Customer ran unit before arrival and unit ran fine . Ran in auto diagnostics unit tested good customer will monitor. Says the unit would just stay in a cycle like wash and then the lights would go off and then turn back on and do that over and over again .
Near Macedon, NY 14502
Dave F
Job Details: 11/30/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced springs , bushings and pads on hinges . Moved springs a notch back . Tested unit . Tested good ."
Near Fairport, NY 14450
Dave F
Job Details: 11/30/2019
DRYER WHIRLPOOL WED9600TA1 Dryer squeaking. Found the tension pulley shaft was dirty cleaned and greased shaft . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 11/30/2019
DISHWASHER KITCHENAID KUDS02SRSS2 Unit heater is not turning on in diagnostics and tested power from control board . No power coming from board . Quoted customer for job . Customer will seek new unit .
Near Mendon, NY 14506
Dave F
Job Details: 11/30/2019
DRYER WHIRLPOOL WED4850HW0 Dryer not heating . Checked power to socket . Socket is loose and causing the unit to not heating . Customer will have to get socket fixed . ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2019
DISHWASHER KITCHENAID KDTE334GBS0 120VAC to control but keypad won’t accept selections. Ordering control and keypad; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)
Near Rochester, NY 14624
Shaiman
Job Details: 11/30/2019
DRYER MAYTAG MGDB725BW0 "Customer reports the unit does not heat. Igniter is glowing, gas is being ignited. However, unit is short cycling. Coils should be replaced.; ordrng 1 279834 (COIL KIT)"
Near Honeoye Falls, NY 14472
Dave F
Job Details: 11/30/2019
WASHER WHIRLPOOL MVWC200BW1 Control board push start not working . Unit needs new control board . Quoted customer . Customer will look into a new machine .
Near Penfield, NY 14526
Evan
Job Details: 11/30/2019
RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that burner flame was too high on both front burners. Adjusted flame height to customers request. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/30/2019
OVEN GE ZDP364NDP5SS Replacing bake element due to old element failing to maintain temperature unit was 20-25 degrees lower than temp reading. Replaced element and ran test bake cycle to 350. Unit tested good. Control board part # WB19K10061 $292.17 Encoder Assembly part # WB24K10048 $165.28
Near Macedon, NY 14502
Evan
Job Details: 11/30/2019
WASHER MAYTAG MVWB835DW4 Customer stated that unit was flashing LF code during beginning of cycle. Checked for codes. Unit displaying f3e2 (inlet water temp fault) and f8e1 (long fill) discovered that hot valve was not actuating correctly. Replaced water valve and ran diagnostic cycle. Unit completed cycle as it should. Unit is now filling as it should ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Fairport, NY 14450
Evan
Job Details: 11/30/2019
WASHER MAYTAG MVWX655DW0 Customer stated that unit would not spin out correctly. Checked for codes. No codes present. Ran diagnostic cycle unit would agitate but would not spin. Discovered that drive hub inner teeth were stripped. Replaced drive hub. Ran diagnostic cycle. Unit tested good ; used 1 W10528947 (HUB) from stock
Near Penfield, NY 14526
Steve
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Sr#7726511707Found the freezer light is shorted, causing no light in freezer and flickering lights in top of FF section. Attempted to replace light. The harness is buried in the insulation inside the line and cannot not be moved causing the light to not be replaced. Called manufacturer tech line and the unit is unrepairable."
Near Webster, NY 14580
Steve
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Replaced ice door for not closing. The ice door tested good.
Near Webster, NY 14580
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced control and thermistor due to inconsistent temps. Freezer was at 3 when I arrived. Customer to monitor
Near Fairport, NY 14450
Steve
Job Details: 11/30/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced left door for clicking when closing. The door tests good.
Near Ontario, NY 14519
Evan
Job Details: 11/30/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Customer stated that unit was leaking from left side of door. Discovered that door was not reinstalled correctly and screws were not fully seated on left side of door. Installed door screws correctly and ran diagnostic cycle. Could not replicate issue once reinstalling door. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 11/30/2019
REFRIGERATOR KENMORE 106.5117331 Customer stated that unit was not dispensing ice. Attempted to jump ice maker for unit to run harvest cycle. Ice maker motor would not turn. Replaced ice maker and thawed fill line. Ran harvest cycle and waiting for unit to fill. Unit ran full harvest cycle and filled and end of cycle. Unit tested good
Near Ionia, NY 14475
Dave F
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Icemaker not cycling . Tested for power at unit . Icemaker has power . Unit would not cycle . Replaced ice maker W10882923 . New ice maker cycled and tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Near Rochester, NY 14610
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWB835DC4 Customer reports the unit is not agitating as it should; clothes stay on top of the water and does not change positions as it’s agitating. Customer also states the clothes come out stinky. F2E1 error code stored. Completed an auto verification test with no issues. Unit is functioning as designed.
Near Rochester, NY 14624
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWB725BW0 Customer reports the unit would leak from the bottom right corner. Put unit into diagnostic mode. No error codes stored. Ran a auto verification test cycle with no issues. Customer also mentioned the unit would leak more commonly on the bulky option cycle. Tested unit on the bulky cycle. No leaks present at this time; unable to determine where a water leak is coming from.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
DISHWASHER MAYTAG mdb8949sam0 Replaced drain hose for chewed hose. The dishwasher tested good.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
OVEN FRIGIDAIRE FFGF3053LSJ Replaced control and temp probe for erratic temps. The range tested good. Replaced blown bulb; used 1 8009 (BULB-4OW) from stock
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Customer concerned about he unit not sealing well due to freezer door opening slightly when the FF door is closed. Adjusted feet so door shut by themselves.
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Checked unit for abnormal noises. Customer stated noise had gone away days ago and has been operating normally since. No frost or moisture build up in compartments. Could not recreate.
Near Caledonia, NY 14423
Dave F
Job Details: 11/30/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Interlocks have failed and we're not working correctly. Replaced interlocks with W11244490 . Tested unit . Tested good .
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
MICROWAVE JENN AIR JMV9196CS3 Replaced switches with interlock kit for no operation. The microwave tested good. ; used 1 W11244490 (INTERLOCK) from stock
Near Hilton, NY 14468
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced valve and ice maker. Unable to use the needle val e to shut the water off to the unit. Customer has clamped plastic supply line with vice grips. Recommending that the customer replace line and valve before using the ice maker as this could cause no ice and is a leak hazard. Left ice maker off
Near Rochester, NY 14612
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper was not opening. Was able to get damper to move after pushing on it. Replaced damper. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ and 1 WPW10594330 CONTROL
Near Webster, NY 14580
Dave L
Job Details: 11/28/2019
REFRIGERATOR GE PSS26MSWASS This unit still has a parts warranty. Customer is going to contact the manufacturer.
Near Fairport, NY 14450
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Checked temps in unit. Freezer at 8 and fresh food at 30. Unit is in a unheated garage and has only been on for 12 hours. Evaporator fan was hitting the fan shroud. Adjusted shroud.
Near Rochester, NY 14608
Evan
Job Details: 11/28/2019
DRYER MAYTAG MEDB765FW0 Customer stated that unit is not heating but still running. Upon inspection checked incoming voltage. Unit was not receiving full 240v removed plug and discovered that L2 had thermal event at receptacle causing unit not to receive full amount of power. Checked fuses and heater. All tested good. Customer will need to have outlet repaired for unit to function properly.
Near Rochester, NY 14621
Evan
Job Details: 11/28/2019
DRYER KENMORE 417.804127 Customer stated that drum would not turn. Upon inspection discovered that belt had broken. Replaced belt. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Tightened loose door handles and adjusted doors to level doors. The refrigerator tests good.
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
DISHWASHER KITCHENAID KUDK02CRBS54 Found chopper area full of glass. Removed glass and tested. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14609
Evan
Job Details: 11/28/2019
RANGE KITCHENAID KESC307HBS5 Customer stated that while running self clean began to smell rubber burning inside oven. Discovered that customer had recently changed bulbs and globe was not reinstalled correctly. This was cause for issue. Heat was entering socket causing melting.
Near Webster, NY 14580
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit for inconsistent temps. Freezer temperature checks good. Freezer is set to its maximum setting and is keeping the fresh food a bit too warm. Put setting to minimum so the unit can pull down below 38 fresh food gasket is torn. Ordering door due to a poor seal at the lower right hand side; ordrng 1 LW10599404 (dor-fip)
Near Fairport, NY 14450
Steve
Job Details: 11/28/2019
DISHWASHER KITCHENAID KUDE50CXSS8 Found sump leaking right after start up. The cost of the repair will outweigh cost of new dishwasher. The customer is going to replace.
Near Henrietta, NY 14467
Steve
Job Details: 11/28/2019
DRYER MAYTAG MGDB835DW4 Sr#7726497591 Customer complained of dryer shutting off early. Tested sensors. They tested good. Called tech line. The recommended lowering back legs to push clothes towards front so they hit sensors. Ordering control and ui for not sensing properly. ; ordrng 1 W11133021 (CONTROL) and 1 W11158457 (CONSOLE )
Near Rochester, NY 14620
Steve
Job Details: 11/28/2019
REFRIGERATOR FRIGIDAIRE FFHS2622MBA Took bulb from freezer and put in FF section and it worked. Wiggled the door switch on arrival. If problem persists preorder door switch. No charge
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
WASHER MAYTAG FAV6800AWQ Found the bearing is very loud and machine starts to spin then stops and tries again but never goes into spin. The unit needs bearing. The customer is going to replace
Near Gates, NY 14606
Dave L
Job Details: 11/28/2019
DISHWASHER FRIGIDAIRE FFBD2412SB0A Installed door seal and ran the unit trough to test. Unit tested good. Unit is has suds. Recommending customer run a cycleWith vegetable oil to clear suds
Near Rochester, NY 14626
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI per tech line due to low ice production. Customer to monitor
Near Rochester, NY 14623
Steve
Job Details: 11/28/2019
RANGE FRIGIDAIRE FGGF3054MWE Replaced front two orifices. Cleaned all the burners. The front left burner not sparking. Ordering spark module. ; ordrng 1 5304508269 (spark module kit)
Near Webster, NY 14580
Evan
Job Details: 11/28/2019
DRYER MAYTAG MEDB835DC4 Cusomter stated that they are experiencing very long dry times. Checked for error codes upon arrival. Discovered code f4e3 for restricted airflow inspected vent and discovered that piece of packing plastic was inside baffle of dryer exit. This was causing issue. After removing plastic from baffle. Tested unit. Airflow is much better. Cleared code. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 11/28/2019
OVEN WHIRLPOOL WOS51ES4ES01 "Replacing control, thermal fuse and blower fan due to customer running self clean on oven and unit blowing thermal fuse and causing control board not to send heat to bake or broil elements. Replaced control . Replaced fuse and replaced fan. Reassembled unit and ran test preheat to 350. Unit tested good"
Near Churchville, NY 14428
Steve
Job Details: 11/28/2019
DISHWASHER MAYTAG MDB8949SBM2 S25462 Ordering user interface for erratic operation. Called tech line and the part is covered with S code through manufacturer ; ordrng 1 W10811169 (panel-cntl)
Near Rochester, NY 14618
Evan
Job Details: 11/28/2019
DISHWASHER KITCHENAID KDFE104DWH5 Customer stated unit was leaking since repair. Discovered that drain pump was not fully twisted on causing issue. Reinstalled pump and ran multiple cycles to confirm that unit was not leaking. Unit tested good
Near Rochester, NY 14613
Evan
Job Details: 11/28/2019
WASHER MAYTAG MVWC465HW2 Customer stated that unit was not responding to commands and could hear noise coming from machine. Upon inspection discovered code f3e1 for pressure system fault. Unit was continually running drain pump. Cleared code and inspected pressure hose. Discovered that pressure hose has some sort of block in it causing issue. Cleared hose and ran diagnostic cycle. Unit completed cycle as it should. Ran normal wash to confirm fucntion. Unit tested good
Near West Henrietta, NY 14586
Shaiman
Job Details: 11/28/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced sump motor. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details: 11/28/2019
DISHWASHER AMANA ADB1400AGW1 Replaced sump motor. Unit testing good.
Near Brockport, NY 14420
Dave L
Job Details: 11/28/2019
WASHER MAYTAG MHW5500FW1 Replaced unresponsive UI unit tested good
Near Farmington, NY 14425
Dave F
Job Details: 11/28/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 Fresh food section to cold . Found the door was not closing . Found the gears on the rails were not in line with each other. So door was not closing right . Fixed gears . Door is now closing as expected.
Near Rochester, NY 14609
Steve
Job Details: 11/28/2019
WASHER MAYTAG MHW6000XW2 Put in MCU with same result. Ordering main control. ; ordrng 1 W10427972 (cntrl-elec)
Near Fairport, NY 14450
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is making normal noise .the freezer door was loose and was not sealing right . Tightened screws .Leveled legs . Unit tested good .
Near Rush, NY 14543
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Freezer was not cold enough . Checked temperatures was a little warm in freezer . Adjusted the damper in the back to keep more of the cold air in the freezer . Unit tested good . Left part with customer
Near Geneseo, NY 14454
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .
Near Geneseo, NY 14454
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .
Near Livonia, NY 14487
Dave F
Job Details: 11/28/2019
WASHER MAYTAG MVWX655DW1 "Replaced wash plate. Ran calibration and auto diagnostics. Found the washer would not spin . Unit needs hub W10528947 and gear case W11035751 . Bolt for wash plate W10752187 . Installed new hub from stock to get customer by .; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10625252 (WASH PLATE BOLT) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"
Near Irondequoit, NY 14622
Evan
Job Details: 11/28/2019
RANGE AMANA AGR6603SFW2 Customer stating that burner will not light consistently. Upon inspection discovered that Ignitor was failing causing issue. Replaced burner head and tested burner. Unit tested good. While testing burner discovered that right front burner was also failing to light. Ordering burner head ; ordrng 1 WPW10515455 (BURNER HEAD )
Near Irondequoit, NY 14617
Shaiman
Job Details: 11/28/2019
DRYER WHIRLPOOL WGD4616FW1 Replaced coils. Unit testing good.
Near Livonia, NY 14487
Dave F
Job Details: 11/28/2019
WASHER KENMORE 110.2513241 Complaint of unit making noise during spin. Ran spin in manually diagnostic and confirmed noise. Removed wash plate and hub and observed damage to splines from gear case and wear on the hub. Customer will look into a new machine .
Near Rochester, NY 14612
Shaiman
Job Details: 11/28/2019
WASHER MAYTAG MVWB835DW4 "Customer concerned about washer not working. The unit turns on, but the start button is not responsive; along with the cycle select knob. However, the unit was able to complete an auto diagnostic cycle. User interface must be replaced.; ordrng 1 W11112656 (CONSOLE ASSEMBLY)"
Near Webster, NY 14580
Dave L
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRF560SMHV00 Left side door is missing door closure cam. Ordering cam. Unit is making ice poorly due to a restricted water supply. Recommending the customer have the Needle valve replaced in the correct orientation to prevent it from restricting. ; ordrng 1 WPW10470155 (cam-door)
Near Dansville, NY 14437
Steve
Job Details: 11/27/2019
WASHER MAYTAG MHW5630HW0 Tested washer but could not get to leak. Customer states water comes from front and accumulates. Ordering dispenser for leaking. ; ordrng 1 W11316600 (DISPENSER FROM PLAINFIELD)
Near Rochester, NY 14611
Dave L
Job Details: 11/27/2019
RANGE KITCHENAID KESS907SWW06 Unit still has a shorted key error ribbon cable is failing. Both UI and control has been changed. Ordering ribbon cable; ordrng 1 W11209404 (harns-wire)
Near Irondequoit, NY 14617
Dave L
Job Details: 11/27/2019
WASHER MAYTAG MHW3505FW1 Checked unit for abnormal noise during spin. Ran diagnostics. Found rotor bolt has snapped off inside the tub bearing shaft. Will need to be extracted and replaced. Ordering bolt unit still under warranty; ordrng 1 W11253212 (screw)
Near Canandaigua, NY 14424
Dave F
Job Details: 11/27/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 "Door switch issue . Replaced interlocks with switches . W11244494 . Tested unit . Unit still not heating . Ordering magnetron W10754299 , magnetron thermostat W10832024 , transformer W10836753 , diode W11256462 , ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14612
Shaiman
Job Details: 11/27/2019
DRYER FRIGIDAIRE AE07000EG0 "Customer concerned about a screeching noise when the unit is running. The noise is heard after the dryer has been running for a few minutes. Disassembled machine to ensure the noise wasn’t emitting from the motor, & inspect the condition of the bearing. The bearing was in rough shape. However, after reassembly of the unit, no noise could be heard. If the noise returns, a bearing kit & idler pulley should be replaced. (131863007 & 5303281153) Customer monitor. ; ordrng 1 131863007 (IDLER PULLEY) and 1 5303281153 (BEARING KIT)"
Near Spencerport, NY 14559
Shaiman
Job Details: 11/27/2019
WASHER MAYTAG MVWB865GW0 "Customer concerned about the unit intermittently not working. When starting a cycle, the unit does not always stay on or will act erratically. User interface should be replaced.; schdld next appmnt for 11/29 FRI 1-4"
Near Farmington, NY 14425
Steve
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced ice maker for no ice. While Reinstalling the freezer door, one of the screws sheared off. Could not get screw out of hole. Fastened door through plastic retainer with screw. Ordering door. ; ordrng 1 LW10858419 (dor-fip), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"
Near Clifton Springs, NY 14432
Steve
Job Details: 11/27/2019
DRYER WHIRLPOOL WED4815EW1 Tested dryer and found vent is plugged. Tested with vent tester with vent on and ir read bad. Tested with vent off and it tested good. Found door seal is ripped. Ordering seal. ; ordrng 1 W10861521 (seal-door)
Near Hilton, NY 14468
Dave L
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WDT750SAHZ0 Replaced front panel due to dent. 30 day cosmetic warranty applies
Near Canandaigua, NY 14424
Steve
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDT710PAHW1 Found water collecting in door vent. Ordering vent and gasket. Found clip on silverware rack broken causing silver ware to fall out of rack. Ordering rack. ; rqstng P&A on 1 W11158802 (SILVER WARE RACK ) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)
Near Irondequoit, NY 14622
Dave L
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ Unit was leaking from the freezer due to a plugged defrost drain. Removed ice from freezer and cleared drain restriction.
Near Webster, NY 14580
Evan
Job Details: 11/27/2019
DRYER WHIRLPOOL WED4815EW1 Customer stated that they were experiencing long dry times and door was hard to shut. Tested dryer with dryer vent test kit. Discovered that unit is not vented properly causing issue. Door strike is also sticking making door very hard to open. After pinching strike with pliers door was now shutting as it should. Recommending customer have vent cleaned to improve dry times. Unit tested good otherwise
Near Rochester, NY 14612
Dave L
Job Details: 11/27/2019
REFRIGERATOR KITCHENAID KBFS20ECBL00 Ordered filter to be shipped direct ; ordrng 1 EDR4RXD1SHIPDIRECT (SHIP DIRECT)
Near Penfield, NY 14526
Evan
Job Details: 11/27/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Customer stated that upper rack was falling down. Discovered that welds had snapped on both tracks causing issue. Replaced both upper racks and tested rack. Unit tested good. S22916 to cover parts and labor for rail replacement ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Irondequoit, NY 14622
Evan
Job Details: 11/27/2019
RANGE JENN AIR JES9800CAS02 Customer stated that after cleaning oven unit will not run any cycles. Could not select any functions on unit. Keypad would only respond to certain functions. Shut power off at breaker and cycled back on. Inspected ribbon cable for UI. UI is still not responding to commands. Unit will need new UI. UI is factory order and dealer is currently showing 0 in stock. Marking job as complete unit able to locate part. Part # W10314417; ordrng 1 W10314417 (USER INTERFACE )
Near Conesus, NY 14435
Steve
Job Details: 11/27/2019
RANGE JENN AIR JES9750CAB01 Replaced relays for Left front and right rear burners not working. The cooktop tested good.
Near Canandaigua, NY 14424
Dave F
Job Details: 11/27/2019
REFRIGERATOR MAYTAG MFI2569YEM0 Drain plugged . Installed new drain W10619951 . Defrosted drain tested unit tested good . Scode S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN