Near Rochester, NY 14612
Dave L
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Replaced defrost terminator and control due to defrosting issue. Tested ice harvest in diagnostics. Customer to monitor for ice
Near Hilton, NY 14468
Dave L
Job Details: 07/16/2020
DRYER WHIRLPOOL MED6630HC0 Unit is making a very loud noise from the motor. Disconnected belt to verify. Ordering motor. ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower)
Near Rochester, NY 14612
Dave L
Job Details: 07/16/2020
Oven Kitchenaid n/a Replaced broken oven glass. W10550026 front
Near Webster, NY 14580
Tanner
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW0 Q1 no Q2 no Q3 no Complaint of excess water at end of wash cycle. No stored errors. Ran service diagnostics cycle and completed without issue. Not a spin/drain issue. Observed drip from dispenser. Water valves may not be shutting properly causing slow drip into machine. If customer started a load of laundry but did not check on it for sometime this could be causing the excess water after wash cycle ends. Replaced water valve assembly. Tested valves and valves tested good.Verbally signature acknowledged ; used 1 W11165546 from stock
Near Irondequoit, NY 14609
Evan
Job Details: 07/16/2020
DISHWASHER KITCHENAID KUDS03STSS2 Customer stating that unit would not respond to commands and would continually flash clean light. Upon inspection could only get unit to run drain cycle. Removed door panel to reset control. Inspected ribbon cable running to UI. Cable passed visual inspection could not see any silver migration on cable. Reassembled control and tested unit. Unit now allowing cycle selection. Tested all cycles to confirm function. Could not replicate issue once giving control hard reset. Unit tested good. Customer to monitor if issue arises again.
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer Door not closing right . The rails were not aligned so the door was closing side ways. Door is closing properly now . Adjusted legs on unit . Unit tested good .
Near Rochester, NY 14610
Evan
Job Details: 07/16/2020
RANGE FRIGIDAIRE FGGF3054MFE Customer stating unit was flashing f11 error code and would produce large beep while flashing code. Discovered that code pertains to stuck/shorted key on keypad. Removed ribbon cable in attempt to reset keypad. Unit still will not operate # 3 numeric on keypad. Control will need to be replaced. Ordering control ; ordrng 1 316419828 (CONTROL COVER ) and 1 316560118 (CONTROL )
Near Fairport, NY 14450
Evan
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDPM604KPS0 Customer stating that unit will not run cycle and is flashing error codes. Checked for error codes. Unit displaying f8e2 ( fill valve electrical problem) f8e4 ( float switch open) discovered that float switch tray below machine is full of water this is causing unit not to run and flash codes. Also discovered that door gasket on right side will not stay seated in channel regardless of how many times technician will reseat gasket. Gasket will need to be replaced this is likely contributing to issue with float switch due to door not sealing properly causing unit to drip into float switch tray. Ordering gasket; ordrng 1 W11035860 (GASKET )
Near Rochester, NY 14609
Dave L
Job Details: 07/16/2020
REFRIGERATOR FRIGIDAIRE FFTR1821QW7A Customer informed me of cancelation at the door. They did not provide a reason
Near Rochester, NY 14617
Dave L
Job Details: 07/16/2020
RANGE JENN AIR JGS9900CDB00 The oven is not operating properly due to a weak bake ignitor. Ordering bake ignitor ; ordrng 1 WP7432P143-60 (Ignitor)
Near Rochester, NY 14612
James
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced light switch and tested
Near Geneva, NY 14456
Dave F
Job Details: 07/16/2020
DISHWASHER MAYTAG MDB4949SHZ0 Replaced . Wash sump . Tested unit diagnostics tested good . heater is working .
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Bottom of freezer door leaking where the conduit is that runs the water and wires into the door . Called techline SR 7728332775 techline said to replace the door . Ordering door W10800793; ordrng 1 W10800793 (dor-fip us)
Near Rochester, NY 14607
James
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Q1 n. Q2 n. Q3 n. Unit leaking in freezer due to clogged drain tube. Removed drain tube and cleaned it. Reinstalled drain tube and removed ice. Could not level doors properly due to the floor being unlevel. Doors won't close on their own if the fridge is leveled with doors even.
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser. This diffuser has thermistors for FF and FZ section on it . Tested in diagnostics. Tested good .
Near Rochester, NY 14609
James
Job Details: 07/16/2020
DISHWASHER MAYTAG DWC8240AAW Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Tested float switch and valve. Inspected door seal. Removed door panel and found where unit is leaking near dispenser. Replaced grommet and dispenser latch and retested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10131752 GROMMET & LATCH
Near Geneva, NY 14456
Dave F
Job Details: 07/16/2020
WASHER WHIRLPOOL MAH5500BWW Replaced door latch and tested unit in drain and spin . Door is now locking . Unit tested good .
Near East Rochester, NY 14445
Steve
Job Details: 07/16/2020
DISHWASHER GE GDF620HSJ5SS Replaced ui for unresponsive ui. The dishwasher tests good
Near Phelps, NY 14532
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced freezer LED . All LEDs are working now . Unit tested good . ; dspstn on spec-tagged invntry: 1 W10695459 MODULE and 1 W10908166 MUDULE
Near Rochester, NY 14618
Tanner
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW4 "Q1 no Q2 no Q3 no Replaced ACU, Stator, and lid lock assembly. Calibrated unit. Ran auto diagnostics cycle and unit tested good.Verbal signature acknowledged"
Near West Henrietta, NY 14586
Steve
Job Details: 07/16/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 Found no sound when pressing options. Reset and turning sound on or off option from user guide did not work. Noticed resistor on control next to speaker has discoloration. Ordering ui and control. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11175577 (UI)
Near Penfield, NY 14526
Steve
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Replaced icemaker for overfilling with water. Tested and it did not overfill
Near Rochester, NY 14610
James
Job Details: 07/16/2020
REFRIGERATOR GE PFSF2MIXA WW Unit leaking underneath icemaker. Found drain clogged and door not sealing. Defrosted drain and molded gasket with heat. Unit functions properly.
Near Phelps, NY 14532
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Frost pattern is good . Replaced diffuser. Tested thermistors in diagnostics. Control reads them as good . Customer will monitor. If problem persists call techline for further instruction .
Near Rochester, NY 14620
Tanner
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW7500GW2 Q1 no Q2 no Q3 no Complaint of no power. Tested outlet and outlet failed. Check breaker and breaker popped. Reset breaker. Checked power to outlet and still no power to outlet. Bad outlet or bad breaker but can not troubleshoot machine further till power is restored. Referred customer to qualified electrician.
Near Ontario, NY 14519
James
Job Details: 07/16/2020
FREEZER FRIGIDAIRE LFFH17F7HWC "Q1 n. Q2 n. Q3 n. Unit not defrosting. Defrost thermostat closed. 19v to heater, spec is 120. Need user interface. Defrosted evap. ; ordrng 1 297235200 (CONTROL)"
Near Rochester, NY 14625
James
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Q1 n. Q2 n. Q3 n. Complaint of intermittent cooling of fresh food and icemaker tested components in diagnostics and found that icemaker fan is intermittently short cycling and not allowing damper to open. Need fan. Kick panel broken. Replace kickplate at cost. ; ordrng 1 WPW10276647 (motor-evap) and 1 WPW10534153 (toe grille (ss))
Near Pittsford, NY 14534
Steve
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced ui for door alarm goin off randomly. The refrigerator checks good
Near Pittsford, NY 14534
Steve
Job Details: 07/16/2020
OVEN DOUBLE WHIRLPOOL KFDD500ESS02 Replaced ui for randomly shutting off and stuck key error. Replaced upper oven light socket for persistently blowing light.
Near Penfield, NY 14526
Evan
Job Details: 07/16/2020
OVEN WHIRLPOOL CWG3100AAB Replacing ignitor due to old ignitor failing to glow. Replaced ignitor. Ran test bake cycle. Unit tested good ; used 1 12400035 (IGNITOR) from stock
Near Rochester, NY 14606
Dave L
Job Details: 07/16/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced broken active hinge and reinstalled light bulb and door. Unit tests good ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Near Ontario, NY 14519
James
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Frost buildup on bottom of freezer. Cycled icemaker and heater is not powering on. Need icemaker. Removed frost and adjusted door gasket now it's sealing along bottom edge. ; rqstng P&A on 1 W10884390 (icemaker)
Near Fairport, NY 14450
Steve
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Found defrost drain plugged. Replaced defrost drain and removed ice. ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Rochester, NY 14606
Dave L
Job Details: 07/16/2020
FREEZER WHIRLPOOL WZF34X20DW01 Unit is not cooling due to a low charge. Compressor is also very loud. Ordering evaporator and compressor ; ordrng 1 W10858281 (Evaporator) and 1 W10750851 (Compressor) and 2 WPW10143759 (UV)s
Near Dansville, NY 14437
Steve
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Unit was making ice in arrival. Possible ice stuck causing no ice. The customer is going to monitor
Near Pittsford, NY 14534
Evan
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KSCS25INBT01 Replacing control due to control failing to send power to condenser fan. Replaced control. Confirmed function. Unit tested good
Near Williamson, NY 14589
James
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF532SMHW00 Q1 n q2 n. Q3 n. Door gasket ripped on rh side. Reduce gasket and molded with heat gun.
Near Brighton, NY 14620
Evan
Job Details: 07/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Unit will not respond to commands. Control is continually resetting itself. Unit will need control. Ordering control ; ordrng 1 W11126814 (CONTROL )
Near Churchville, NY 14428
Dave L
Job Details: 07/16/2020
DISHWASHER FRIGIDAIRE FGID2474QF0B Replaced pressure sensor with kit. Leak tested per part instructions and ran a test cycle. Unit tested good
Near Rochester, NY 14624
Dave L
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM Freezer door has a blemish about the size of a softball and rust spots ordering freezer door; ordrng 1 LW10803965 (Door fz) and 1 W11178521 (Nameplate)
Near Hilton, NY 14468
Dave L
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no q2 no q 3 no Replaced open freezer light module. Unit tested good Verbal signature; ordrng 1 W11205083 (Module)
Near Newark, NY 14513
Dave F
Job Details: 07/16/2020
DRYER AMANA NED4655EW1 Ordering timer for unit not turning off W10745655; ordrng 1 W10745655 (timer)
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
DRYER MAYTAG MGDC215EW2 Thermal fuse was blown . Replaced fuse . Tested unit . Tested good . Tested vent with tester . Tested good . If problem persists order WP3387134 thermostat and high limit 279769; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14621
Tanner
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DC3 Q1 no Q2 no Q3 no Complaint of no drain or spin.F8E1 error code. No fill or long fill will cause machine to not go in to wash cycle causing a no spin complaint. Ordering valve assembly.; ordrng 1 W11165546 (Water valve)
Near Pittsford, NY 14534
Steve
Job Details: 07/11/2020
REFRIGERATOR JENN AIR JFC2089HTB Tested refrigerator for noises in diagnostics and normal operation. Could not recreate any noises. Customer had already cleaned out condenser. The refrigerator is working as expected.
Near Rochester, NY 14618
Steve
Job Details: 07/11/2020
WASHER WHIRLPOOL GHW9150PW4 Found control lock on preventing unit from washing. Reset control lock. Tested in spin cycle and the washer is working as expected. The washer tests good.
Near Rochester, NY 14609
James
Job Details: 07/11/2020
REFRIGERATOR GE SSL27RGRABS Replaced control and tested defrost cycle. One year warranty on repair.
Near Rochester, NY 14610
Steve
Job Details: 07/11/2020
MICROWAVE ELECTROLUX E130BM60MSA Replaced door for broken harness. The microwave tests good
Near Penfield, NY 14526
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit is leaking. Checked for error codes. No codes present. Discovered water marks on rear of machine signaling water is coming from vent. Installed vent cap deflector. Unit tested good
Near Rochester, NY 14609
Tanner
Job Details: 07/11/2020
WASHER WHIRLPOOL WTW5000DW2 Q1 no Q2 no Q3 no Replaced water valves and lock switch. Tested unit via auto diagnostics and unit tested good.Verbal signature acknowledged.
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced torn right side fresh food gasket
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
MICROWAVE KITCHENAID KHMS2040BSS Replace shorted diode that was preventing unit from heating. Microwave tested good afterwards
Near Honeoye Falls, NY 14472
Dave F
Job Details: 07/11/2020
REFRIGERATOR AMANA SBD21VW Refrigerator has low refrigerant . Customer is going to look for a new unit .
Near Irondequoit, NY 14617
Tanner
Job Details: 07/11/2020
REFRIGERATOR KENMORE 596.775968 Q1 no Q2 no Q3 no Complaint of no ice. Confirmed 120VAC to icemaker with door switch closed. Jumped TH on icemaker and motor would try to turn but buzz and stay in one spot. Needs new motor. Repaired with icemaker assembly. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Near Caledonia, NY 14423
Steve
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Ordering evap fan for fan not running. ; ordrng 1 WP2315539 (motor-evap)
Near Rochester, NY 14624
James
Job Details: 07/11/2020
RANGE WHIRLPOOL WFE505W0HS1 Replaced parts and tested oven and cooktop. Unit functions properly ; dspstn on spec-tagged invntry: 1 PT220L CORD 4' 3W
Near Victor, NY 14564
Dave F
Job Details: 07/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 Plates hitting top rack spray arm . Top rack is in lowest position and plates are standing straight up and hitting spray arm . Plates should be at an angle or top rack needs to be up higher . Unit tests good .
Near Macedon, NY 14502
Dave F
Job Details: 07/11/2020
REFRIGERATOR MAYTAG MBF2258FEZ04 Crisper bin drawers were not level .found that they were not installed correctly. Items freezing toward back. Turned freezer down to 3 customer will monitor. Leveled the legs on unit . Unit tested good .
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Items on the top shelf of the fresh food section are freezing. Changed air damper. Recommending that items be moved away from the back wall. Customer to monitor temperature
Near Rochester, NY 14624
James
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT790SAYB3 Q1 n. Q2 n. Q3 n. Unit not selecting start. Found corrosion all over user interface. Need UI 74.90 labor ; ordrng 1 WPW10629159 (housing-ui)
Near Rochester, NY 14612
Tanner
Job Details: 07/11/2020
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
Near Lima, NY 14485
Dave F
Job Details: 07/11/2020
DRYER GE DBSR463GG7WW Start knob is broken . Ordering part and shipping to customer WE1M654; ordrng 1 WE1M654 (knob/ direct ship to customer)
Near Brockport, NY 14420
James
Job Details: 07/11/2020
RANGE WHIRLPOOL WFE770H0FZ2 Complaint of not heating properly. Unit took about 15 minutes to heat to 350. Oven temp was 299. Offset temperature and retested. Unit heated to 310. Disconnected temp sensor and reconnected now temp is 355 at 350. Unit functions properly.
Near Penfield, NY 14526
Dave F
Job Details: 07/11/2020
DRYER MAYTAG DG312 Gas coils were bad . Unit would start to heat and once coils got hot it would stop. Timer is now advancing in auto dry settings . Replaced coils unit tested good .; used 1 279834 (COIL KIT) from stock
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
REFRIGERATOR GE PFSS5RKZASS "Unit is not making ice due to warm temperatures in the ice room. Removed evaporator cover to inspect icebox fan. Found icebox fan receiving 12 V VDC, but not running. Ordering ice box fan. Left side fresh food door gasket that was changed is not seated well into door channel and needs to be changed again ordering gasket per appliance tech warranty.; ordrng 1 WR60X10330 (FAn) and 1 WR14X10305 (Gasket ATEC warranty)"
Near Irondequoit, NY 14617
Tanner
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 no Q2 no Q3 no Complaint of unit leaking. Customer states last repair never solved issue. Felt insulation in door and is moist from machines recent use. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
Near Rochester, NY 14626
James
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced icemaker and cycled. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Irondequoit, NY 14609
Dave L
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced filter dryer from compressor kit due to insufficient cooling in the refrigerator and freezer. Was unable to get new compressor to run before installing. Existing compressor working as expected. Unit began cooling normally after holding a strong vacuum customer to monitor.; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS and 1 W10913906 VALVE 1/4
Near Ontario, NY 14519
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL MVWC565FW0 Replacing cam and pulley cover due to cam nut being loose and cutting into old pulley cover. Replaced both parts. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
Near Webster, NY 14580
Evan
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stating that unit will not open dispenser. Upon inspection discovered that door was catching on edge of dispenser causing unit not to open. Replaced dispenser. Ran diagnostic cycle. Confirmed dispenser door was opening. Unit tested good ; used 1 W10861000 (DISPENSER) from stock
Near Penfield, NY 14526
Dave F
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced freezer LED . Tested unit . Tested good .
Near Penfield, NY 14526
Dave F
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 1 in freezer while set to -4 and 38 in fresh food while set to 33 . Called techline SR 7728299803 . Ran tested four . Tested good . Thermistors all passed . Ran test 5 compressor turns on and off . Checked frost pattern freezer had good frost pattern when getting into it . SR 7728300598 called techline again . He said wouldn’t be able to tell if its the UI W10849460 and main control W10843055 . Techline said to replaced both . Unit wasnt cooling right and not running After testing it. Power cycled unit and now unit is working as expected. Customer is going to monitor refrigerator and see what happens.
Near Fairport, NY 14450
Dave F
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT720PADM3 F4E3 wash pump failure. Needs wash pump . Replaced wash pump W11309335.. tested unit . Tested good
Near East Rochester, NY 14445
Steve
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Replaced icemaker for no water coming to ice maker. The ice maker tested good.
Near Fairport, NY 14450
Evan
Job Details: 07/11/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 Customer started that water is freezing in ice bucket and dripping down from door. Called techline to inquire about issue. Ran multiple diagnostic tests with on with techline discovered that evap thermistor could be potentially causing issue due to reading being high. Techline recommending replacement of thermistor. Ordering thermistor Sr: 7728295848; ordrng 1 W10316760 (EVAP THERMISTOR ) and 1 W10858452 (EVAP HEATER )
Near Churchville, NY 14428
James
Job Details: 07/11/2020
OVEN MAYTAG MER6600FZ2 Q1 n. Q2 n. Q3 n. Cooktop hot led illuminated all of the time. Disconnected rf element and light went out. Need element and infinite SW ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
Near Rochester, NY 14612
Tanner
Job Details: 07/11/2020
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
Near Rochester, NY 14626
James
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDF550SAHS Q1 n. Q2 n. Q 3 n. Unit runs non stop until turned off or blows circuit breaker. Need control ; ordrng 1 W11230457 (cntrl-elec)
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
OVEN DOUBLE MAYTAG CWE550 L14Upper oven bake element was damaged at the connector. Element needs to be replaced and wire to element repaired. Ordering bake element; ordrng 1 WPY04000066 (Element)
Near Penfield, NY 14526
Dave L
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked all functions of ice system. Optics fans and harvest all functioning but only producing 1/4 of a bin in 24 hours. Documented findings with Techline under previous Sr number. Ice-maker and control are new. Ordering freezer fan and ice fan to rule out an airflow issue. Both evaporators were free of ice build up. Thermistors allTested ok. ; rqstng P&A on 1 W11032800 (Evap fan) and 1 WP67006337 (Fan) and 1 W10846539 (Fan)
Near Rochester, NY 14612
James
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Unit not draining. Found tooth pick in pump. Removed toothpick and filled and drained tub successfully. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14618
Steve
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Sr# 7728302053Refrigerator was 50 degrees on arrival. The freezer was close to zero and making ice. All the fans are running. Good frost pattern. He mullions and gaskets were very hot. The room temperature was above 90 and the compressor area as very hot. Called tech line. The warm cabinet and warm gaskets are raising the temp in the fresh food section. Customer is going to put small fan up in compressor compartment.
Near Rochester, NY 14610
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL WFW5620HW0 Customer stating that is off balance and door will not shut correctly. Checked for error codes upon arrival. Unit displaying code F0e5 for off balance load. Also discovered that door spring for bellow was coming detached causing issue with door closure. Reseated spring. Door is now closing as it should. Spoke with customer about cycle selection and loading. Ran diagnostic cycle. Unit itself tested good
Near Hilton, NY 14468
Dave L
Job Details: 07/11/2020
WASHER WHIRLPOOL WFW94HEAW0 Found large coin wedges between inner and out tub causing a noise. Removed coin and cleaned pump filter. Tested in high spin to verify repair.
Near Hilton, NY 14468
Dave L
Job Details: 07/11/2020
RANGE HOTPOINT RGB524PR2 Customer stating that oven will shut off After a short time but when it restarted will light again with no issue. I’ve been never maintain his temperature and will shut off consistently. Suspecting an issue with the gas valve. This is a standing pilot oven and all parts are discontinued. The Customer is going to replace the unit
Near Hamlin, NY 14464
Dave L
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL n/a Checked unit in diagnostics for odor when running. Removed debris from tub and heater. Cleaned debris from pump impeller. Reseated allConnections. Unit testing okay.
Near Penfield, NY 14526
Steve
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Sr# 77283000933 degrees in freezer 43 in fresh food section. Called tech line for varying temperatures and found the compressor is loosing power. Ordering compressor and Orion board. ; rqstng P&A on 1 876764 (valve) and 1 978030 (tube-outlt) and 1 W10735062 (tube) and 1 W11109499 (drier-tube) and 1 W11336586 (CONTROL) and 1 W11393142 (COMPRESSOR)
Near Webster, NY 14580
Evan
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer stating that deli drawer was sticking due to ice underneath. Discovered frost build up on FF section evaporator. Cover is cracked due to build up and will need to be replaced. Ordering Evap cover ; ordrng 1 W10564044 (EVAP COVER )
Near Webster, NY 14580
Evan
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit had never made ice since purchasing fridge. Ran test 56 on tech sheet to run harvest cycle on ice maker unit is harvesting as it should. Ran test 47 to fill ice maker. Unit is filling as it should. Suspecting Issue with thermistor on ice maker not sensing temp correctly. Ordering ice maker ; ordrng 1 W11294907 (ICE MAKER)
Near Rochester, NY 14626
Tanner
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Water line has been cut from water inlet to icemaker. Ordering new tube and fittings.; ordrng 1 2003812 (Tube) and 1 W11292468 (Fitting) and 1 WP1106508 (Gasket) and 1 W10861184 (Clamp) and 1 4387491 (Insert)
Near Rochester, NY 14607
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL MHW5630HW0 Customer stating unit is leaking from bottom left corner. Upon inspection discovered that issue is coming from dispenser not properly sealing up against UI. Checked for error codes. No codes present. Ordering dispenser ; ordrng 1 W11316600 (DISPENSER )
Near Rochester, NY 14606
Tanner
Job Details: 07/10/2020
WASHER WHIRLPOOL WFW7540FW0 Q1 no Q2 no Q3 no Complaint of not starting wash cycle then F3E1 error. Following stored errorsF3E1F5E2Ran service diagnostics cycle. And would not start.Inspected pressure hose and found damage to hose from rubbing on tub. Pin hole leak causing unit not to read pressure. Ordering pressure assembly.; ordrng 1 WPW10448876 (Pressure switch) and 1 W11044559 (Hose)
Near Rochester, NY 14606
Tanner
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Q1 no Q2 no Q3 no Complaint of ice maker not making ice SR7728285014 confirmed optical sensor is not sending voltage to ice maker. Jumped optical switch and unit started a harvest. Due to faulty optics the ice maker will not harvest because it thinks the ice bin is full.Ordering optics assembly. Repair PAID IN FULL; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER and 1 W10884390 ICEMAKER
Near Irondequoit, NY 14617
Tanner
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of unit leaking out front of door. Replaced door gasket. Tested gasket with unit running and with standing water. Unit started to leak during 2nd fill/wash cycle. Right out center of front door. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
Near Rochester, NY 14624
Tanner
Job Details: 07/10/2020
WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Complaint of machine leaving black marks on light clothing. Image attached.No stored error messages. Ran service diagnostics cycle without issue. Inspected drive shaft for corrosion or oil to see if that has accessed the basket and found none.SR7728284078Advised overloading or too much softener can cause this. Advise customer on use and care. Nothing in machine will add black marks.
Near Penfield, NY 14526
Tanner
Job Details: 07/10/2020
REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Complaint of no light in FF and FC. While removing module in FC the module wiring dislodged from connector. Connector is buried in insulation and liner and cannot be reached.SR7728288395Advised this repair cannot be made. The machine is not repairable in this circumstance. Advised to refer customer to manufacturer customer service or extended warranty company.
Near Bloomfield, NY 14469
Dave F
Job Details: 07/10/2020
WASHER WHIRLPOOL WTW7000DW4 F3E2 inlet thermistor valve fault . Replaced water valve . Calibrated unit and ran auto diagnostics. . Unit tested good .if problem persists order valve W11220230 and control W11182871; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Spencerport, NY 14559
Dave L
Job Details: 07/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 noFound unit at room temperature. Was unable to get the compressor to start. Used a test start device to attempt to start compressor. Compressor is locked up and will need to be replaced. Ordering compressorVerbal signature ; ordrng 1 W10507884 (Compressor)
Near Bloomfield, NY 14469
Dave F
Job Details: 07/10/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase for noise . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .
Near Canandaigua, NY 14424
Dave F
Job Details: 07/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Called customer .customer says unit is now working .; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH