Near Webster, NY 14580
Dave L
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL KUDS30IVBL3 Replaced handle. Fuse is also open ordering fuse.; ordrng 1 W10258275 (bi-metal)
Near Webster, NY 14580
Dave L
Job Details: 03/21/2019
REFRIGERATOR MAYTAG MFF2558VEB8 Insulation ordered was not was what intended; ordrng 1 WP503695 (sealer)
Near Rochester, NY 14623
Gary
Job Details: 03/21/2019
50#IM 18" FS KITCHENAID KUIC18PNXS2 "Ran diagnostics, unit is running and cooling but water valve is powering up but is not sending water, reordering watervalve. Aptec warr.; ordrng 1 W10585391 (valve)"
Near Brockport, NY 14420
Gary
Job Details: 03/21/2019
OVEN JENN AIR JJW3830WP02 "Replaced appliance manager and door latch, new appliance manager has a communication error and needs to be reordered, during tests unit errored out a slow fan speed, ordering fan. Called tech line and could not get an SR # (techs name was Steve) ; rqstng P&A on 1 WPW10273666 (blower) and 1 WPW10292566 (cntrl-elec)"
Near Canandaigua, NY 14424
Dave F
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF518SAFM0 Dishwasher not responding to touch . Needs user interface ordering user interface W10869129 part that was order was the console not the user interface. Left console with customer. ; ordrng 1 W10869129 (overlay)
Near Canandaigua, NY 14424
Dave F
Job Details: 03/21/2019
REFRIGERATOR JENN AIR JFC2290REY00 Refrigerator damper is very loud . Ordering damper WPW10594329. The water is dispensing slow . Customer will by new water filter and retap the water line and go from there.; ordrng 1 WPW10594329 (control)
Near Rochester, NY 14617
Dave L
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Spoke to customer. Ordering evaporator. ; ordrng 1 WPW10464673 (motor-evap)
Near Rochester, NY 14621
Shaiman
Job Details: 03/21/2019
DRYER MAYTAG MEDB835DC3 Power is present at outlet however unit will not turn on. Replacing control.; ordrng 1 W10827974 (cntrl-elec)
Near Rochester, NY 14624
Shaiman
Job Details: 03/20/2019
WASHER MAYTAG MVWC565FW0 "Replaced faulty control. Recalibrated and ran auto test. No error nodes, unit testing good."
Near Rochester, NY 14606
Shaiman
Job Details: 03/20/2019
DRYER WHIRLPOOL WGD70HEBW1 "Tech line request check for lint in bottom of unit, cycling temp, error codes. F4E3 was present. Unit failed vent test. Suggested customer clean vent."
Near Rochester, NY 14609
Evan
Job Details: 03/20/2019
WASHER KENMORE 110.2810223 Replacing water valve due to valve failing to actuate hot solenoid. Replaced valve Ran test cycle Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL DU920QWDB2 Dishwasher not turning on . Found the dishwasher buttons are working but the control is humming. Dishwasher needs control . Part for control is discontinued.
Near Clifton Springs, NY 14432
Dave F
Job Details: 03/20/2019
RANGE WHIRLPOOL WFG525S0HZ1 Replaced fitting on broiler for leaking . Tested oven . Tested good
Near Palmyra, NY 14522
Dave F
Job Details: 03/20/2019
WASHER MAYTAG MVWB835DW1 Water in washer . Drain pump humming . Found no debris in pump . Drain pump seizing up . Replaced drain pump . Calibrated washer and ran in auto diagnostics. Tested good .
Near Rochester, NY 14625
Dave F
Job Details: 03/20/2019
DRYER WHIRLPOOL WGD4900XW1 Found tension pulley making noise and roller was seized . Replaced tension pulley WP691366 and both rollers 349241T tested dryer tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Hilton, NY 14468
Dave L
Job Details: 03/20/2019
RANGE ELECTROLUX EW30DS65GS Replaced sensor due to overheat. Customer to monitor.; dspstn on spec-tagged invntry: 1 316490001 SENSOR
Near Rochester, NY 14618
Steve
Job Details: 03/20/2019
REFRIGERATOR FRIGIDAIRE FPBC2277RF1 The unit is making ice and not leaking. Referred customer back to frigidaire due to erratic operation. No charge
Near Lyons, NY 14489
Evan
Job Details: 03/20/2019
WASHER MAYTAG MVWB880BW0 Customer stated unit was flashing f51 error code during cycle. Code is for rotor position sensor failing. Inspected rotor discovered bolt for rotor was loose. Removed rotor discovered that bearing nut had come loose this was causing issue. Tightened nut. Reattached rotor. Ran test cycle Unit tested good Just collecting service call fee; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Newark, NY 14513
Evan
Job Details: 03/20/2019
WASHER MAYTAG MHW3505FW1 Customer stated they could not get door unlocked. Upon inspection discovered pump was failing to pump water out of machine. Drained water from unit with vacuum. Replaced pump Checked for error codes Unit displaying f9e1 code (long drain) Cleared code ran test cycleUnit tested good
Near Rochester, NY 14609
Dave F
Job Details: 03/20/2019
WASHER MAYTAG LAT8005AAE Washer not spinning found the basket was very tight . Belts were tight and not slipping . Washer needs transmission. Quoted customer will look into a new machine.; dspstn on spec-tagged invntry: 1 12112425 BELT KIT
Near Rochester, NY 14624
Steve
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF532SMHV00 The ice maker had very small cubes. Found water line to unit kinked. Uct line back and reinstalled water line as a courtesy. The icemaker tested good.
Near Hilton, NY 14468
Dave L
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced door due to open ice box thermistor wire . Thermistor tested good in test 37. Customer to monitor.
Near Rochester, NY 14617
Dave L
Job Details: 03/20/2019
RANGE MAYTAG MER8800FZ1 Replace control due to light relay being fused. Light now turns off when the door is shut.
Near Henrietta, NY 14467
Steve
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced ice bin, motor and connecting parts for gears not connecting between causing ice to not dispense. The refrigerator tested good"
Near Rochester, NY 14617
Dave L
Job Details: 03/20/2019
REFRIGERATOR GE GSS25LGMAWW Replaced icemaker. Alive to due leak through he ice maker. Customer to monitor.
Near Mount Morris, NY 14510
Steve
Job Details: 03/20/2019
REFRIGERATOR GE GBS22HBSBWW Found no frost pattern and compressor is running hot. Would not restart after power cycle for a few minutes. The evap fan is also loud and has a bad bearing. The cost of the repair outweighs the cost of repair.
Near Rochester, NY 14626
Shaiman
Job Details: 03/20/2019
COOKTOP WHIRLPOOL WFE770H0FZ Cook top dented on corner and multiple door components damaged.; ordrng 1 W10772958 (insulation) and 1 W10872562 (cooktop) and 1 W10903747 (glass-door) and 1 W11205076 (TRIM) and 1 WPW10297318 (liner-door) and 1 WPW10481433 (nameplate)
Near Williamson, NY 14589
Evan
Job Details: 03/20/2019
RANGE WHIRLPOOL WFE515S0ES0 Customer stated switch had started sparking while turning burner on. Upon inspection discovered that switch had shorted out causing sparking. Ordering switch ; ordrng 1 WP3149400 (switch-inf)
Near Sodus, NY 14551
Evan
Job Details: 03/20/2019
RANGE AMANA AGR6603SFB Customer stated unit's flame was going out while on low setting. Upon inspection discovered that adjustment screw on burner had stripped tech is unable to adjust flame height. Ordering valve ; ordrng 1 WPW10279615 (valve-brnr)
Near Pittsford, NY 14534
Dave F
Job Details: 03/20/2019
DISHWASHER MAYTAG MDB7759SAB3 Replaced 3rd level spinner . Replaced tub wheels and adjusters on top rack . Replaced tracks . One track came broken . Ordering another track wpw10195623 . ; ordrng 1 WPW10195623 (track)
Near West Henrietta, NY 14586
Steve
Job Details: 03/20/2019
WASHER MAYTAG MVWX655DW1 "Ordering outer tub, basket and gearcase for washplate not coming off. ; ordrng 1 W10512161 (tub asm) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11035751 (gearcase)"
Near Rochester, NY 14623
Steve
Job Details: 03/20/2019
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Found evap fan getting power but not running. The fan was just replace a month ago from another company. Ordering fan and control; rqstng P&A on 1 241509402 (motor) and 1 5304497976 (board-main power)
Near Webster, NY 14580
Dave L
Job Details: 03/20/2019
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Ice room fan is loud due to ice build up. Ordering housing kit.; ordrng 1 5303918784 (air handler housin)
Near Webster, NY 14580
Dave L
Job Details: 03/20/2019
WASHER MAYTAG MVWB765FW0 "The transmission/ gearcase is very loud. Ordering gearcase; rqstng P&A on 1 W10734521 (slider) and 1 W10811956 (drum assy), states that autho needed"
Near Rochester, NY 14609
Dave L
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Cover is broken preventing the crisper from opening. Ordering cover. Defrost heater is open defrosted coil and ordering heater.; ordrng 1 W11162443 (COVER) and 1 WPW10495967 (heater)
Near Rochester, NY 14621
Steve
Job Details: 03/20/2019
WASHER WHIRLPOOL WTW7500GC0 Found motor and shifter locked causing unit to try and spin the agitator during spin and grinding. Ordering shifter and motor; ordrng 1 W10754158 (motor stator) and 1 W10754448 (clutch)
Near Rochester, NY 14609
Steve
Job Details: 03/20/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Found door stop missing causing door to open to far and broke the hinge receiver. Installed door stop and ordering door for broken hinge receivers. ; ordrng 1 W10910854 (dor-fip) and 2 WP98165 (screw)s
Near Webster, NY 14580
Evan
Job Details: 03/20/2019
DISHWASHER KITCHENAID KDTE204DSS0 Customer stated unit was leaking from underneath machine. Upon inspection discovered unit was leaking from diverter on sump. Also discovers that lower rack was missing wheels and door latch was bent. Replaced sump & motor Ran test cycle Unit tested good Ordering latch and wheels for lower rack ; ordrng 4 WPW10195417 (wheel)s and 1 WPW10544004 (door latch strike)
Near Rochester, NY 14626
Dave L
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Unit is freezing items in the ff section. Found shelf near baffle packed to the back wall recommending customer remove those items. Called tech line to document. Thermistors, air baffle, and fans operating. Sr7724422408Thermistor for the fresh food is reading 42 degrees from the board. Ff is at 27. Ordering thermistor. ; ordrng 1 12002355 (thermistor kit)"
Near Rochester, NY 14617
Dave L
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF560SFYM00 Plastic on lh door hinge broke and is preventing the door from closing properly. Quoted customer for door. Customer is going to think about the repair and will let us know if they want to proceed.; ordrng 1 LW10413524 (dor-fip ms)
Near Canandaigua, NY 14424
Dave F
Job Details: 03/19/2019
WASHER WHIRLPOOL WTW8000BW0 Washer making a a lot of noise in spin cycle . Washer needs bearing W10435302. Quoted customer. Customer will look into buying a new machine .
Near Henrietta, NY 14467
Dave F
Job Details: 03/19/2019
MICROWAVE MAYTAG MMV4206FZ0 "Microwave not turning on . Found the fuse was blown . Reason for the microwave not operating and fuse getting blown was the door switches that caused is . Replaced fuse and interlocks . Tested microwave. Tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 WPM0805101 (FUSE-20A) from stock"
Near Rochester, NY 14622
Shaiman
Job Details: 03/19/2019
WASHER WHIRLPOOL WTW4850HW1 Faulty control was causing drain pump to run continuously. Replaced faulty control. Unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details: 03/19/2019
RANGE WHIRLPOOL GW397LXUS Secured the connection to oven sensor. Unit testing good. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14612
Shaiman
Job Details: 03/19/2019
WASHER KENMORE 110.5072012 "Unit overflowed 2-3 times according to customer . F7E7 and F0E2 codes upon arrival. Ohm readings of hot and cold water valves were good. When recalibration is initiated, drain pump runs continuously and fails to complete recalibration however will complete auto test with no error codes. Control should be replaced. Customer declining further repair. W10632925; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE"
Near Spencerport, NY 14559
Steve
Job Details: 03/19/2019
REFRIGERATOR MAYTAG MRT711SMFZ00 Replaced thermistor and control for ice cream soft in freezer. Also restricted airflow to refrigerator to help freezer get colder. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Spencerport, NY 14559
Steve
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced control for not defrosting. The refrigerator tested good
Near North Chili, NY 14514
Steve
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Customer complaining of temp variations. Recommended two gallon jugs of water in freezer. The temps were good at time of visit. Restricted airflow to refrigerator for colder temps in freezer.
Near Rochester, NY 14622
Evan
Job Details: 03/19/2019
WASHER MAYTAG MVWX655DW1 Customer stated unit was stopping during the cycle and would not drain. Upon arrival unit was unplugged. Plugged in unit. Unit then started to drain but then shut off. Control was not responding to commands. Inspected control Discovered that led verification light is flashing control is failing to accept incoming voltage. Unit needs control boardQuote for repair:W11116592 (control ) $250.00Labor $34.95Tax : $22.76Total: $307.71Customer has already paid service call feeIs going to contact office later today if they would like to proceed with repair.
Near Rochester, NY 14624
Dave L
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRF560SEYW05 Found ice maker with bail arm in the off position. Upper basket is pushing the arm up when the door shuts. Lubricated bail arm so that it does not hang up on he ice bin. ATEC warranty.
Near Rochester, NY 14609
Dave L
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Replaced stuck condenser fan motor. Fan turned on after repair. Customer to monitor.
Near Canandaigua, NY 14424
Dave F
Job Details: 03/19/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Dishwasher not running found error code F4 E3 motor failure . Wash pump won't turn on . ordering sump pump WPW10671941 And control W10854231. ; rqstng P&A on 1 W10854231 (cntrl-elec) and 1 WPW10671941 (pump&motor)
Near Webster, NY 14580
Evan
Job Details: 03/19/2019
DISHWASHER MAYTAG MDB8959SFZ4 Installing new tracks due to units old tracks snapping at weld causing upper rack to fall. Replaced tracks Unit tested good
Near Rochester, NY 14607
Steve
Job Details: 03/19/2019
RANGE FRIGIDAIRE FFEF3018LWJ Replaced main contract l for no heat.
Near Pittsford, NY 14534
Dave F
Job Details: 03/19/2019
REFRIGERATOR KENMORE 106.536443 Ice dispenser not working . Found the bracket that holds the switch was broken . Ordering bracket WP2180226; ordrng 1 WP2180226 (bracket)
Near Henrietta, NY 14467
Dave F
Job Details: 03/19/2019
MICROWAVE KITCHENAID KMHS120EBS2 Hood lamp not working . Looked at control board and the triac on the control board was split in half .ordering new control W11182110; ordrng 1 W11182110 (CNTRL-ELEC)
Near Rochester, NY 14609
Dave L
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 Unit was not making ice due to a frozen fill tube. Cleared fill tube and tested. Unit cycled and filled normally.
Near Williamson, NY 14589
Dave L
Job Details: 03/19/2019
WASHER MAYTAG MHW3505FW1 Hoses were incorrectly placed preventing fabric softener. Switches hoses and tested in diagnostics fabric softener is now dispensing properly.
Near Ontario, NY 14519
Dave L
Job Details: 03/19/2019
DISHWASHER KITCHENAID KDTM354DSS4 Replaced keypad that was unresponsive. Unit tested good
Near Ontario, NY 14519
Dave L
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRT3L1SZYB01 Replaced evaporator and dryer due to unit not cooling. Unit began cooling after repair. Customer to monitor.
Near Webster, NY 14580
Evan
Job Details: 03/19/2019
WASHER MAYTAG MVWC565FW1 Customer stated unit was ripping clothing and not adding enough water. Checked for error codes. No codes present. Ran test cycle. Unit completed cycle as it should. Spoke with customer about loading and also correct cycle selection. Customer is not using correct soil level therefore unit is not adding correct amount of water. Suggesting using garment bag for smaller items so that they do not get caught in agitator or rip. Unit testing good otherwise
Near Brighton, NY 14610
Steve
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Found the heater is open. It is getting power. The heater is behind the evaporator. The evaporator needs to be removed for repair. ; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10495967 (heater)
Near Penfield, NY 14526
Dave F
Job Details: 03/19/2019
DRYER WHIRLPOOL WED5000DW2 Turned dryer on could smell something burning . Opened up dryer found full of lint . Cleaned up the dryer also found rollers were worn out . Replaced rollers from stock 349241T. Advised customer on best venting practices. Glowing in back was element .Tested dryer tested good .; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Webster, NY 14580
Dave L
Job Details: 03/19/2019
OVEN JENN AIR JJW3830DS02 Replaced UI due to ghost light and documented dent again with tech line. Sr7724413604
Near Rochester, NY 14612
Evan
Job Details: 03/19/2019
DISHWASHER WHIRLPOOL WDT720PADW2 Customer stated unit was leaking from machine. Checked for error codes no codes present. Ran test cycle Could see unit leaking from bottom of sump once filled with water. Ordering sump &motor ; ordrng 1 WPW10671941 (pump&motor)
Near Rochester, NY 14617
Dave L
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Unit was not cooling. Evaporator fan was not running. 0vac to fan motor. Disconnected connector at the liner, 120 to liner connector. Read 120vac to fan and fan turned on. Connection was poor. Customer to monitor."
Near Penfield, NY 14526
Evan
Job Details: 03/19/2019
RANGE KITCHENAID KFGG500EBL2 Customer stated that coating on knobs was peeling off and customer was cutting themselves on knobs. Replaced knobs due to coating peeling off. Discovered that bezels behind knobs are also peeling Ordering bezels; ordrng 5 W10814133 (bezel-knob)s
Near Webster, NY 14580
Evan
Job Details: 03/19/2019
RANGE MAYTAG MGR8800FZ0 Customer stated upper burners were not sparking when trying to light burner. Upon inspection discovered that spark module was failing. Replaced spark module Tested all burners Unit tested good
Near Rochester, NY 14612
Evan
Job Details: 03/19/2019
WASHER MAYTAG MVWB835DW1 "Replacing control, lower wiring harness , stator and clutch due to unit burning up at connection going to clutch and stator.Replaced all parts Ran calibration cycle Ran diagnostic cycle Unit tested good"
Near Rochester, NY 14618
Evan
Job Details: 03/19/2019
DRYER WHIRLPOOL MED6000XW0 Idler pulley was sticking causing noise again cleaned idler pulley shaft and pulley itself Greased pulley Ran test cycleUnit tested good ATEC warranty ; dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER and 1 WPW10314173 ROLLER
Near Rochester, NY 14624
Shaiman
Job Details: 03/19/2019
DISHWASHER KITCHENAID KDFE304DSS1 Machine does not fill with water after starting cycle. Unit also does not run drain pump after selecting cancel. Replacing control and water valve.; ordrng 1 W10866116 (cntrl-elec) and 1 W10872255 (valve)
Near Rochester, NY 14616
Dave L
Job Details: 03/19/2019
REFRIGERATOR GE GBS18HBMCBB Fan was stuck in ice again. Steamed drain and snaked to make sure is was clear. Cleaned condenser compartment. Customer to monitor. Atec warranty
Near Fairport, NY 14450
Dave F
Job Details: 03/19/2019
RANGE JENN AIR JDS1450FS0 Part that was received was damaged in the front left corner . Called whirlpool. They are going to direct ship a part to the customer. Customer will contact us when part comes in .; saved tckt
Near Rochester, NY 14624
Steve
Job Details: 03/19/2019
DRYER MAYTAG MGDC465HW0 Sr#7724414279 tested dryer and checked temps for 6 cycles and the temps were good at on at 110 and off at 150. The vent tested good with vent tester. The room temp is around 52. Told customer that this may be contributing to long dry time due to dryer needs to be in a warm room to efficiently dry clothes. Called manufacturer and documented
Near Brighton, NY 14620
Steve
Job Details: 03/19/2019
WASHER WHIRLPOOL CAE2745FQ0 Found water valve leaking. Ordering water valve; ordrng 1 W11205048 (VALVE)
Near Rush, NY 14543
Dave F
Job Details: 03/19/2019
RANGE GE JGBP28DEH3WH New ignitor that came the element is broken . Ordering new ignitor WB2X9154; ordrng 1 WB2X9154 (IGNITOR )
Near Hilton, NY 14468
Dave L
Job Details: 03/19/2019
RANGE WHIRLPOOL SF368LEPQ0 Oven Gas valve ; ordrng 1 WPW10293048 (valve-gas)
Near Rochester, NY 14612
Evan
Job Details: 03/18/2019
WASHER MAYTAG MVWB835DW1 "Replacing gear case due to unit running very loudly while in spin and agitate.Upon replacement of gear case discovered that wiring harness had burned at connector for stator and clutch. Ordering stator ,clutch and harness ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10777955 (lower harness) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s"
Near Scottsville, NY 14546
Shaiman
Job Details: 03/18/2019
WASHER MAYTAG MVWX655DW0 "Machine shakes violently during final spin cycle. Called tech line considering multiple parts have been replaced in attempt to correct the same problem. The agent in the first call suggested to check for trueness of the driveshaft via removing inter tub. Driveshaft looked fine. After the second call, the agent requested to replace the basket hub. SR: 7724395314; ordrng 1 W10528947 (drive hub kit)"
Near Brockport, NY 14420
Dave L
Job Details: 03/18/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Unit has a torn gaskets. ; schdld next appmnt for 3/19 TUE !
Near Rochester, NY 14622
Evan
Job Details: 03/18/2019
OVEN WHIRLPOOL WFG515S0EW1 Customer stated unit was not lighting broil or bake element. Upon inspection discovered spark module was failing to send power to ignitors.Ordering spark module; ordrng 1 W11162730 (SPARK MODULE)
Near Rochester, NY 14620
Steve
Job Details: 03/18/2019
REFRIGERATOR MAYTAG MFI2269FRZ01 Customer complaining of no ice and freezing in fresh food section. The ice maker switch was in off position. Turned it an and tested. It tested good. Found some frost build up on back wall that may have stopped the bail arm. Removed frost. Found the crisper frame is broken causing food to fall in back of refrigerator. Ordering frame. Found right fresh food door gasket is ripped. Ordering gasket ; rqstng P&A on 1 W10830048 (gasket-fip) and 1 W10858393 (frame)
Near Rochester, NY 14618
Dave F
Job Details: 03/18/2019
REFRIGERATOR KITCHENAID KRFF305ESS00 Right hand gasket is torn W10830162 and crisper drawers Plastic on the shelf is wearing . Called tech line SR 7724393977 . Mentioned the crisper drawer issue . Tech suggested food grade grease WP542638 ordering grease to put on the bottom of the drawers . No out of ordinary noise coming from refrigerator. Damper seems to be working as expected. ; ordrng 1 W10830162 (gasket-fip) and 1 WP542638 (grease)
Near Rochester, NY 14624
Dave L
Job Details: 03/18/2019
DISHWASHER WHIRLPOOL WDF550SAFW "Unit is still leaking from hoses attached to the motor assembly. Motor assembly also Seems to be leaking. Ordering hoses, clamps, and motor assembly.; ordrng 1 W10567649 (hose) and 1 W10717677 (hose) and 1 W10883777 (hose) and 1 WPW10567645 (motor-pump) and 6 WPW10567646 (clamp)s"
Near Rochester, NY 14623
Shaiman
Job Details: 03/18/2019
RANGE WHIRLPOOL WFG320M0BW2 Replaced control and oven sensor due to improper heating.
Near Ontario, NY 14519
Dave F
Job Details: 03/18/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 Ice maker not getting power . Called techline SR 7724395694 . Tech suggested to check door switch . Tested good . Check power at bottom of the door no power. . Check power from control board no power is being sent to ice maker . Ordering control W11088499. Customer already paid in full .; ordrng 1 W11088499 (CNTRL-ELEC)
Near Penfield, NY 14526
Evan
Job Details: 03/18/2019
RANGE FRIGIDAIRE FEB500CES1 Customer stated they were concerned indicator light for oven was staying on even after oven was off. Set oven for preheat light came on as it should. When turning oven off light was going off as it should. Unit is functioning as it shouldUnit tested good Collecting service call fee
Near Ontario, NY 14519
Dave F
Job Details: 03/18/2019
OVEN FRIGIDAIRE FEB24S2ASB Bake or broiler not turning on . Checked power to the element no power going to . Oven needs control 903091-9051 and door gasket and its torn 5303316768 . ; ordrng 1 5303316768 (OVEN GASKET) and 1 903091-9051 (clock/timer kit)
Near Rochester, NY 14610
Evan
Job Details: 03/18/2019
DISHWASHER KITCHENAID KUDS40FVPA4 Customer stated unit would not power on. Upon inspection discovered that thermal fuse was open. Replaced fuse Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W10402110 FUSE
Near Rochester, NY 14620
Evan
Job Details: 03/18/2019
WASHER WHIRLPOOL SAV4655EWW Customer stated unit was stopping during cycle. Upon inspection discovered that clutch plate was broken and lower bearing was failing.Quoted customer for repair Service call fee: $89.95Parts: (W10116791) hub &seal $150.00 (R9900474) 51.00Labor: $134.95S&H : 11.11Tax : $36.70Total: $473.71Customer does not want to proceed at this time. Collecting service call fee
Near West Henrietta, NY 14586
Shaiman
Job Details: 03/18/2019
DRYER KENMORE 110.948342 Could not recreate the issue. Unit testing good.
Near Pittsford, NY 14534
Steve
Job Details: 03/18/2019
DISHWASHER MAYTAG MDB4949SHZ0 The dishwasher testing dood. Found the after leak is from the faucet. The customer is going to have it repaired.
Near Farmington, NY 14425
Dave F
Job Details: 03/18/2019
WASHER WHIRLPOOL WFW8540FW0 Washer showing F3 E1 error code . Water level error code . Called techline SR 7724401040 tested power coming from acu . Tested good . Washer needs pressure sensor ordering sensor WPW10448876; ordrng 1 WPW10448876 (switch-wl)
Near Webster, NY 14580
Steve
Job Details: 03/18/2019
OVEN KITCHENAID KOSE500ESS02 Customer complaining of fans vibrating during convect bake. Tightened screws to convect bake and bent shroud tabs. Heated oven and found no noise while I was here. Customer is going to monitor.
Near Webster, NY 14580
Steve
Job Details: 03/18/2019
DISHWASHER JENN AIR JDB8200AWP3 Customer complained of unit not washing. They had bought a drain pump and put it on but the case was damage and caused poor connection to pump. Put on old drain pump. Tightened all connections. Tested dishwasher and it tested good.
Near Webster, NY 14580
Steve
Job Details: 03/18/2019
WASHER MAYTAG MHWC7500YW0 Replaced main control and door latch for randomly ending wash before it starts. The washer tested good.
Near Rochester, NY 14618
Steve
Job Details: 03/18/2019
REFRIGERATOR JENN AIR JFC2290VEP7 Replaced both end caps for broken tab that holds pantry cover. The refrigerator tested good.
Near Fairport, NY 14450
Steve
Job Details: 03/18/2019
REFRIGERATOR KITCHENAID KSC23C8EYB02 23 degrees in freezer. 45 in fresh food section. Set to 0 and 37. Inspected both evaporators for leaks with uv light and glasses and found no leaks. Inpsected all the copper and steel line in back of unit and found no leaks. Found the compressor start device is failing and not starting compressor all the time. Replaced start device. Tested unit for proper pressures in test 4 and they were good. The refrigerator tested good.
Near Rochester, NY 14606
Shaiman
Job Details: 03/18/2019
WASHER WHIRLPOOL WTW75HEFW Installed bellow retainer unit good.
Near Walworth, NY 14568
Dave F
Job Details: 03/18/2019
WASHER MAYTAG MVWC555DW1 Wash plate gears are worn . Cleaned off spline to gear case . Installed washer plate. Loctite the screw that holds the washer plate . Tested washer in auto diagnostics. Tested good . Drain hose still to high up and not draining all the water out of the machine.