Near Fairport, NY 14450
Evan
Job Details: 03/23/2019
WASHER AMANA NFW7200TW Customer stated unit was squeaking while drum was spinning. Upon inspection could hear squeak customer was referring too. Inner tub is hitting bellow causing noise. Bearing is worn on machine causing drum not to spin evenly. Part is no longer available has been discontinued.Unable to repair unit.Collecting service call fee
Near Pittsford, NY 14534
Evan
Job Details: 03/23/2019
DISHWASHER KITCHENAID KUDS30FXSS8 Customer stated unit was not cleaning upper rack. Upon inspection discovered that chopper screen was full of debris and was unable to move water to upper wash arm. Unclogged chopper cleared debris Ran test cycle Unit tests good
Near Penfield, NY 14526
Dave F
Job Details: 03/23/2019
REFRIGERATOR KITCHENAID KFIS27CXMS5 Refrigerator drain is plugged causing it to leak from the front . Ordering drain W10619951 ; ordrng 1 W10619951 (drain tube)
Near Webster, NY 14580
Dave L
Job Details: 03/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Unit is leaking from the water supply line behind the unit. This is a plumbing issue. Recommending that the customer hire a licensed plumber to repair water supply.
Near Fairport, NY 14450
Steve
Job Details: 03/23/2019
MICROWAVE WHIRLPOOL WMH31017AS3 "Replaced door switches for door errors. Ordering correct control for vent light not turning off. ; ordrng 1 W10810046 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14621
Gary
Job Details: 03/23/2019
REFRIGERATOR WHIRLPOOL WRS322FDAB05 "Replaced all 3 led modules that were causing the main module to short out and fail, no lights, tested okay."
Near Rochester, NY 14623
Gary
Job Details: 03/23/2019
50#IM 18" FS KITCHENAID KUIC18PNXS2 "Installed new watervalve, unit filled and started to cycle water over the cold plate. Aptec parts warr."
Near Rochester, NY 14623
Gary
Job Details: 03/23/2019
REFRIGERATOR AMANA AFD2535FES "Repaired open connection at the start relay causing compressor not to start, unit fired right up and started cooling."
Near Hilton, NY 14468
Gary
Job Details: 03/23/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Ran diagnostics, no errors, drain checks okay, water is hot and circulating as it should, advised customer not to use liquid detergent, left some samples and filled the rinse aid container."
Near Webster, NY 14580
Dave L
Job Details: 03/23/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door due to water line freezing repeatedly. Customer to monitor.
Near Farmington, NY 14425
Dave F
Job Details: 03/23/2019
WASHER WHIRLPOOL WFW8540FW0 Washer no sensing water level . Replaced pressure sensor. Tested in auto diagnostics. Tested good.
Near Webster, NY 14580
Dave L
Job Details: 03/23/2019
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Part received was the incorrect part and part number. Reordering kit. ; dspstn on spec-tagged invntry: 1 5303918784 GASKET-FLEX
Near Webster, NY 14580
Dave L
Job Details: 03/23/2019
RANGE JENN AIR JDS9860CDS02 Some functions on the keypad are no longer responding. Customer is also having temperature concerns. Checked oven temps.; ordrng 1 W10314421 (panl-cntrl)
Near Rochester, NY 14611
Steve
Job Details: 03/23/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced icemaker for slow ice production. The icemaker tested hood.
Near Churchville, NY 14428
Steve
Job Details: 03/23/2019
DRYER GE DPSR610DEG2WT Cleaned dryer vent.
Near Rochester, NY 14616
Gary
Job Details: 03/23/2019
DRYER MAYTAG MGDB980BW0 "Replaced torn screen, reordering exit duct.; rqstng P&A on 1 W11117302 (grill-out)"
Near Rochester, NY 14609
Dave L
Job Details: 03/23/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Replaced cover and defrost heater due to unit not cooling. Customer to monitor.
Near Rochester, NY 14620
Gary
Job Details: 03/23/2019
DISHWASHER KENMORE 665.13899K801 "Ran diagnostics and element is not heating, Reordering control and heater. Aptec warr.; ordrng 1 W10518394 (heater) and 1 WPW10285180 (cntrl-elec)"
Near Rochester, NY 14617
Dave L
Job Details: 03/23/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Unit was not. Oolong intermittently due to neutral connection at the cord connection being half seated. Re seated connector into bank. Customer to monitor.
Near Rochester, NY 14626
Dave L
Job Details: 03/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replace out of tolerance RC thermistor. Customer to monitor.
Near Rochester, NY 14612
Dave L
Job Details: 03/23/2019
DISHWASHER MAYTAG MDB4949SDE3 Found debris burned onto heating element causing an odor. Documented findings with tech line. Was able to clean element. Ran diagnostics to test. SR7724449540
Near Rochester, NY 14607
Steve
Job Details: 03/23/2019
WASHER MAYTAG MVWC465HW0 "Replaced control and lid lock for no locking. All three lid locks i put on came in the locked position and would not unlock. Ordering another lock. ; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LOCK-LID) from stock"
Near Canandaigua, NY 14424
Dave F
Job Details: 03/23/2019
REFRIGERATOR WHIRLPOOL EL88TRRWS01 refrigerator getting to cold . Temperatures around mid 20's called techline Tech line SR 7724451832. Tech suggested replacing the thermostat WPW10424991. Ordering thermostat. ; ordrng 1 WPW10424991 (thermostat)
Near Rochester, NY 14611
Evan
Job Details: 03/23/2019
OVEN AMANA AER6303MFS2 Customer stated unit was not accepting commands. Upon inspection discovered control was failing to display anything unit would not start and cycles or display clock. Ordering control ; ordrng 1 W11297545 (CONTROL)
Near Rochester, NY 14616
Evan
Job Details: 03/23/2019
WASHER WHIRLPOOL LTE6234DQ0 Customer stated unit filled but would not run. Upon inspection could hear motor humming but not running. Suspecting start capacitor is failing. Ordering capacitor ; ordrng 1 WP8572717 (start capacitor)
Near Rochester, NY 14625
Evan
Job Details: 03/22/2019
WASHER WHIRLPOOL MVWC565FW1 Customer stated unit was leaving white residue on clothing after cycle was complete. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Spoke with customer about loading and detergent use. Advising customer to use deep water wash on certain settings to ensure items are becoming fully saturated with water. Also suggesting running an extra rinse to ensure all clothing is being fully rinsed. Unit testing good otherwise
Near Sodus, NY 14551
Evan
Job Details: 03/22/2019
RANGE AMANA AGR6603SFB Replacing valve due to adjustment screw for valve stripping therefore unable to adjust flame height.Replaced valve burner. Ran test cycle. Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 03/22/2019
DRYER WHIRLPOOL WGD5620HW0 Customer stated unit was not heating upon inspection discovered that screw on bracket ignitor came loose causing ignitor to move and make contact with bracket causing ignitor to short out. Replaced ignitor Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 279311 IGNITOR
Near Canandaigua, NY 14424
Dave F
Job Details: 03/22/2019
WASHER MAYTAG MVWX655DW1 "Washer not turning on . Found the led on the control was off meaning the control is dead . Replaced control, Calibrated washer . Ran in auto diagnostics. Unit tested good"
Near Pittsford, NY 14534
Dave F
Job Details: 03/22/2019
REFRIGERATOR KENMORE 106.536443 Replaced bracket due to the dispenser switch hold was broken . Tested unit and the buttons for cubed ice and crushed ice are reversed. Have no idea how because during the bracket swap never unplugged anything . Everything Elise tests good .
Near Rochester, NY 14618
Dave F
Job Details: 03/22/2019
REFRIGERATOR KITCHENAID KRFF305ESS00 Replaced gasket on right hand door for tearing . Also greased the crisper drawers for plastic shavings coming off . Tested drawers and door tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 03/22/2019
WASHER WHIRLPOOL WTW7500GW0 Called techline SR 7724440007 . Called techline said there is no part that is available to change that would fix issue techline documented call . Washer still leaving white residue. Customer following the user guide and instructions from previous tech that had called techline . Tested washer in auto diagnostics tested good . Ran calibration. Washer tested fine . Still leaving white residue on clothes customers has pictures of clothing .
Near Honeoye Falls, NY 14472
Dave F
Job Details: 03/22/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Called techline SR 7724441074 . Tested ice tube heater Tested good . Ice maker line is frozen .thawed line . moved the heater to cover more of the tube . Tested unit ice maker filled with water . Customer will monitor. Customer has authorization for parts but thought that it was a authorization for labor and he had to pay for parts . Customer to call whirlpool. Customer paid service fee
Near Rochester, NY 14612
Gary
Job Details: 03/22/2019
WASHER WHIRLPOOL LSQ8543JQ0 "Unit needs agitator dogs, inner tube and pads, estimate is for dogs only. Customer is looking into a new washer; used 1 80040 (DOG 4PK) from stock"
Near Rochester, NY 14622
Dave L
Job Details: 03/22/2019
RANGE AMANA AGR6603SFW1 Called techline due to oven odor. Sr7724433662Techline recomending running a self clean to clean out odors from manufacturing.
Near Fairport, NY 14450
Dave F
Job Details: 03/22/2019
OVEN KITCHENAID KODE500EBS02 "Tech line SR 7724435382 . Tech line said to make sure no wires were touching the back of the unit And that the ground wire was attached properly. . Everything was fine when I took the unit apart. .Error codes F2E1 and F6E9 Called techline again SR 7724436275 He suggested replace both control and another user interface and if problem persists reverse L1 and L2 to the power . Ordering controls W10801665 ,W11179310 . Ordering user interface W11086152; ordrng 1 W10801665 (cntrl-elec) and 1 W11086152 (panl-cntrl) and 1 W11179310 (CNTRL-ELEC)"
Near Webster, NY 14580
Dave L
Job Details: 03/22/2019
DRYER MAYTAG MEDX655DW1 Customer is experiencing long dry times due to washer not spinning out clothes. Dryer tested good.
Near Pittsford, NY 14534
Dave F
Job Details: 03/22/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Refrigerator leaking in the back from the water valve . Refrigerator needs water valve . Ordering valve W10865826; ordrng 1 W10865826 (valve)
Near Webster, NY 14580
Dave L
Job Details: 03/22/2019
WASHER MAYTAG MVWB765FW0 Replaced gearcase due to loud noise during spin cycle. Unit testing good.
Near Rochester, NY 14625
Dave F
Job Details: 03/22/2019
DISHWASHER FRIGIDAIRE LGBD2431NF0B "Bottom door gasket has come off and was burnt on the heater. Ordering gasket 809006501 . Replaced gasket around the door with 154827601 .; ordrng 1 809006501 (gasket), dspstn on spec-tagged invntry: 1 154827601 GASKET"
Near Webster, NY 14580
Dave L
Job Details: 03/22/2019
DISHWASHER WHIRLPOOL KUDS30IVBL3 Replaced open bi metal fuse with kit due to no power. Cleaned plugged chopper. Unit tested good
Near Rochester, NY 14616
Gary
Job Details: 03/22/2019
DRYER WHIRLPOOL WED4815EW1 "Replaced timer that was not timing down, checked after, unit is heating and timing down."
Near Rochester, NY 14623
Steve
Job Details: 03/22/2019
DISHWASHER KITCHENAID KUDS30FXPA4 Tested dishwasher with glass door. The wash arms are spinning as expected. Found suds in dishwasher with no soap added. Customer complaining of water leaking at center of door. The water in unit is sitting forward in the unit. The back legs should be lowered to push water to back of unit. Can. Ot access under the dishwasher due to trim in front of dishwasher. Found excessive suds and no soap was added during testing. Customer using cascade with 10x and 16x on package. Recommended changing soap to basic dishwasher soap and use less soap. Removed all suds.
Near Rochester, NY 14612
Gary
Job Details: 03/22/2019
DISHWASHER GE GHDT168V00SS "Inlet valve is cracked and leaking, ordering inlet valve.; ordrng 1 WD15X10014 (water valve)"
Near Rochester, NY 14621
Steve
Job Details: 03/22/2019
WASHER WHIRLPOOL WTW7500GC0 Replaced motor and shifter for not going into spin cycle properly and trying to spin agitator during spin cycle. Washer tested good and calibrated.
Near Rush, NY 14543
Steve
Job Details: 03/22/2019
COOKTOP WHIRLPOOL KECC667BBL02 "Replaced the user interface for only half of the setting working. Removed power at the breaker to do repair. On turning power back on at the breaker, the breaker tripped. Removed all the wires at the junction box to the cooktop and tried the breaker. The brreaker tripped again. The customer has a power issue with the breaker. Could not test user interface."
Near Avon, NY 14414
Steve
Job Details: 03/22/2019
WASHER MAYTAG A482 Replaced water valve for open cold valve. The washer tested good.
Near Rochester, NY 14617
Gary
Job Details: 03/22/2019
DRYER MAYTAG MEDX6STBW1 "Pully is missing on the drive motor, ordering pully.; ordrng 1 WP8066184 (pulley-mtr), dspstn on spec-tagged invntry: 1 WPW10198086 BELT"
Near Rochester, NY 14621
Gary
Job Details: 03/22/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Evap fan is not running, no cool in the fridge section, ordering evap fan.; ordrng 1 WP2315539 (motor-evap)"
Near Rochester, NY 14624
Gary
Job Details: 03/22/2019
REFRIGERATOR WHIRLPOOL MFI2269FRZ03 "Installed glass shelving rails that had fallen out and caused the drawer to jam and not to close, unit testing okay"
Near Webster, NY 14580
Dave L
Job Details: 03/22/2019
MICROWAVE MAYTAG MMV4206FZ1 Replaced control due to clock issues. Unit testing good.
Near Pittsford, NY 14534
Steve
Job Details: 03/22/2019
WASHER WHIRLPOOL WTW6300SW0 Found suspension is weak causing unit to bang all over. Ordering suspension ; ordrng 1 W10820048 (suspension)
Near Brighton, NY 14610
Steve
Job Details: 03/22/2019
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Attempted repair but found the heater was not packaged correctly. Ordeing another heater. ; ordrng 1 WPW10495967 (heater)
Near Rochester, NY 14607
Steve
Job Details: 03/22/2019
WASHER WHIRLPOOL n/a Need dryer door switch; ordrng 1 WP3406107 (switch-dor)
Near Webster, NY 14580
Dave L
Job Details: 03/22/2019
WASHER FRIGIDAIRE FAFW4011LW0 "Unit was leaking due to a cracked drain hose. Replaced drain hose, unit testing good."
Near Webster, NY 14580
Dave L
Job Details: 03/22/2019
WASHER WHIRLPOOL WFW92HEFW0 Customer has had water collecting in bellows. She recently cleaned the bellows which cleaned out the drain. Ran diagnostics. Bellows draining properly.
Near Williamson, NY 14589
Evan
Job Details: 03/22/2019
RANGE WHIRLPOOL WFE515S0ES0 Replacing infinite switch due to old switch shorting out causing sparking. Replaced switchTested burner Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 03/22/2019
DRYER WHIRLPOOL WGD5620HW0 Customer stated unit was not heating upon inspection discovered that screw on bracket ignitor came loose causing ignitor to move and make contact with bracket causing ignitor to short out. Replaced ignitor Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 279311 IGNITOR
Near Rochester, NY 14622
Dave L
Job Details: 03/22/2019
DRYER AMANA NDG2335AWW Tucked seal back into place.
Near Williamson, NY 14589
Dave L
Job Details: 03/22/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 38 Frozen pantry drawer 2425-32 ; ordrng 1 12002355 (thermistor kit) and 1 W11043763 (cntrl-elec)
Near Spencerport, NY 14559
Gary
Job Details: 03/22/2019
WASHER WHIRLPOOL WTW5000DW1 "Gearcase bearingis loud and splutch assy is grinding, estimate only, customer is buying new.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
Near Webster, NY 14580
Dave L
Job Details: 03/22/2019
RANGE KITCHENAID KSGB900ESS "Replaced door glass, feet were also broken. Shipping feet to customer upon request.; ordrng 1 WPW10058460SHIPDIRECT (SHIP DIRECT) and 2 WPW10341186SHIPDIRECT (SHIP DIRECT)s"
Near Rochester, NY 14620
Evan
Job Details: 03/22/2019
WASHER WHIRLPOOL WFW9050XW00 Customer stated unit was leaking water from front bottom of machine. Upon inspection discovered that door below had large hole in bottom causing leak. Ordering bellow Scheduling for Monday 3/25; ordrng 1 WPW10381562 (bellow)
Near Rochester, NY 14622
Evan
Job Details: 03/22/2019
OVEN WHIRLPOOL WFG515S0EW1 Replaced gas valve unit still will not light. Called techline. Techline recommending replacement of main control Ordering control ; ordrng 1 WPW10348656 (cntrl-elec)
Near Fairport, NY 14450
Steve
Job Details: 03/21/2019
WASHER MAYTAG MVWB835DW2 The water valve was working as expected in diagnostics. Fou d the hot water was off to unit. Replaced hoses with customer supplied part. The hot water valve at the house was leaking when on. Its a screw valve. Tightened the screw on valve to stop leaking. Informed customer and recommended it be replace by plumber.
Near Rochester, NY 14624
Shaiman
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW1 "Customer concerned that the unit gets stuck in cycles. F5E1 stored on arrival. Customer had previous repair done by a different company. Cleared code and tested lid lock in manual test mode. Unit completed the auto test mode with no issues. Recalibrated machine, customer monitor."
Near Spencerport, NY 14559
Shaiman
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW2 "In the event of a large load with more water, the drain in the house is overflowing causing water to leak on the floor. No issue with the unit itself."
Near Rochester, NY 14606
Shaiman
Job Details: 03/21/2019
WASHER MAYTAG MVWC465HW2 "Making noise during agitation. Tub was making contact with cabinet due to unit not being leveled. Leveled machine, unit testing good. ; dspstn on spec-tagged invntry: 1 W11035747 GEARCASE"
Near Rochester, NY 14607
Evan
Job Details: 03/21/2019
WASHER MAYTAG MVWC6ESWW1 Customer stated they were still experiencing same issue. Removed cabinet. Inspected wiring harness connection to motor. Ensured connection is fully seated at motor also inspected capacitor and motor connector all connections are seated properly. Ran full normal cycle and observed unit during cycle. Unit progressed through cycle as it should never stopping during cycle. Let cycle finish completely could not get unit to fail Suspecting issue was with harness connection at motorUnit tested good ATEC Warranty
Near Rochester, NY 14626
Evan
Job Details: 03/21/2019
WASHER MAYTAG MVWX655DW1 Customer was concerned unit was not completing cycle suspecting lid lock was failing. Checked for error codes No codes presentRan diagnostic cycle Unit finished cycle as it should Ran unit on normal wash Unit is functioning as it should during wash cycleCustomer to monitor and report back if issue arises again.Unit tested good
Near Spencerport, NY 14559
Dave L
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB7749SBQ2 S25462Silver migration on the ribbon cable was preventing the u it from accepting commands. Replaced console
Near Rush, NY 14543
Dave F
Job Details: 03/21/2019
RANGE GE JGBP28DEH3WH Replaced ignitor due to not lighting oven . Tested unit .tested good .
Near Henrietta, NY 14467
Dave F
Job Details: 03/21/2019
MICROWAVE KITCHENAID KMHS120EBS2 Replaced control due to not turning on the hood light . Tested hood light . Tested good .
Near Victor, NY 14564
Dave F
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher top rack rails broken at the welds . Old style rails . Service pointer on top rack . S Code S22916. Replaced rails with W11259785 and W11259786 .tested unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Victor, NY 14564
Dave F
Job Details: 03/21/2019
DRYER FRIGIDAIRE FFQE5100PW0 "Dryer making thumping noises and squeaking. Dryer needs all rollers replaced ,belt and idler arm . The loud noise is from the motor . Ran for a while found the motor is being very loud . Customer will look into getting a new dryer."
Near Rochester, NY 14618
Steve
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF520PADW7 Found the drain hose is connecting to a rubber hose. The rubber hose runs under the floor to the drain. The rubber hose is plugged somewhere causing no drain. I removed drain line from rubber hose and it drained into a bucket as expected. Informed customer and recommended to seek a plumber. Left preordered part with customer. ; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP
Near Rochester, NY 14607
Steve
Job Details: 03/21/2019
WASHER WHIRLPOOL n/a Replaced mom in laws control and door latch
Near Fairport, NY 14450
Steve
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KSC23C8EYB02 Replaced compressor for unit not cooling and compressor not always starting. The refrigerator is cooling at this time.
Near Brighton, NY 14620
Steve
Job Details: 03/21/2019
WASHER WHIRLPOOL CAE2745FQ0 Replaced water valve for cracked valve causing unit to leak. The washer tested good.
Near Webster, NY 14580
Dave L
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked unit for leaks. Ran test cycle and diagnostics. Spray arm was not clipped in properly causing poor wash. Detergent being used is over sudsing. Recommending that the customer change detergent.
Near Hilton, NY 14468
Gary
Job Details: 03/21/2019
DRYER WHIRLPOOL WGD75HEFW0 "Timed dry is working as it should, sensor dry is timing down fast, advised customer that smaller loads will not sense correctly larger loads are better, use timed dry for smaller loads. Venting is very long but customer has a vent booster and the venting checks okay with vent tester. Unit is heating correctly. Lifted back legs so sensor will contact clothes more often."
Near Hilton, NY 14468
Gary
Job Details: 03/21/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Called tech line Bruce, SR# 7724429296, rolled instructions of tech line, checked for pinched wires, made sure the burner was grounded. Replaced spark module. Could not find any error codes and unit worked every time I tried it when I was there."
Near Rochester, NY 14612
Evan
Job Details: 03/21/2019
RANGE KITCHENAID KSEG950ESS2 Customer stated unit was not getting up to correct temp and display was not functioning properly. Ran test bake cycle to 350 degrees. Discovered unit need to be calibrated up 10 degrees. Calibrated oven Ran test bake again Unit now maintaining correct temperature. Also inspected display for customer. They are concerned timer is not working correctly.Timer is functioning as it should went over proper way to set timer with customer Unit tested good
Near Rochester, NY 14612
Evan
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDT720PADW2 Replacing sump & motor due to unit leaking from diverter. Replaced sump & motor Ran diagnostic cycleNo leaks Unit tested good
Near Rochester, NY 14608
Shaiman
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW4850HW1 Unit is not draining. F9E1 F0E5 codes on arrival. Replacing drain pump.; ordrng 1 W10919003 (pump-water)
Near Rochester, NY 14622
Dave L
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW4850HW1 U it would not complete cycles because the hot water valve was shut at a fitting. This was causing a low wAter lockout. Customer adjusted and was able to successfully test hot and cold water supply. Unit tested good.
Near Rochester, NY 14610
Evan
Job Details: 03/21/2019
DRYER WHIRLPOOL WED5620HW0 Customer stated unit is now shutting off during cycle. Ran unit on different cycles multiple times. During testing unit shut off twice. Was unable to select commands or power unit on. Led verification light on control was flashing very rapidly. After 1 min was able to get unit to accept commands again. Suspecting issue with control board. Ordering control ; ordrng 1 W11331275 (CONTROL)
Near Rochester, NY 14606
Gary
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Called tech line, followed his tips, replaced and made sure the new thermistor was secure, replaced control. Tech could not bring up SR# ( said his system was down) defrosted evap and unplugged defrost drain. Unit was running and checking okay.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Rochester, NY 14622
Evan
Job Details: 03/21/2019
OVEN WHIRLPOOL WFG515S0EW1 Replacing spark module due to unit not lighting during bake or broil. Replaced spark module Still experiencing same issue with unitOhmed out connectors at spark module discovered that gas valve is failing. Ordering gas valve W10622771A; ordrng 1 WPW10602001 (valve-gas)
Near Rochester, NY 14624
Gary
Job Details: 03/21/2019
RANGE WHIRLPOOL WFG524SLAW1 "Customer complaint was the unit was not staying at temp after heated, ran unit to 350 and restarted multiple times, unit is checking okay, advised customer to watch."
Near Livonia, NY 14487
Steve
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWB06 Replaced icemaker for open motor. The icemaker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14605
Dave L
Job Details: 03/21/2019
REFRIGERATOR KENMORE RS20DKXFW00 "Unit experiencing cooling problems due to a deteriorated door gasket on the freezer door. Ordering gasket freezer at 0 degrees. Damper was in the closed position. Opened damper. ; rqstng P&A on 1 2188404A (gasket,door ff) and 1 2188405A (gasket,door fzr)"
Near Rochester, NY 14617
Dave L
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB4949SHZ0 Adjusted sprat arms that weren't spinning properly causing a leak. Could not recreate a leak afterwards.
Near Rochester, NY 14625
Evan
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW3090GW Replacing stator due to unit not going into spin cycle. Replaced stator reattached rotor. Ran test cycle Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Damper making loud noises while closing and opening. Refrigerator is under warranty . Ordering new damper WPW10594329; ordrng 1 WPW10594329 (control)
Near Macedon, NY 14502
Dave F
Job Details: 03/21/2019
DRYER WHIRLPOOL WED96HEAU1 "Dryer not heating . Dryer needs thermistor WP8577274 ,Thermal cutoff 279973 and thermostat WP8557403. Charged service call and parts . ; ordrng 1 279973 (cutoff-tml) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Near Fairport, NY 14450
Steve
Job Details: 03/21/2019
MICROWAVE WHIRLPOOL WMH31017AS2 Ordering interlock and control for door errors and vent light not turning off. ; ordrng 1 W11244494 (INTERLOCK) and 1 WPW10666267 (cntrl-elec)
Near Rochester, NY 14611
Steve
Job Details: 03/21/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Ordering ice maker for not making enough ice. Temps were good in freezer. Fan is running and water flow is good. ; ordrng 1 4317943 (icemaker)
Near Williamson, NY 14589
Dave L
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 Fill tube for the ice maker is frozen. 12vdc to tube heater. Ordering fill tube. ; ordrng 1 W10917894 (TUBE)
Near Ontario, NY 14519
Dave L
Job Details: 03/21/2019
DISHWASHER JENN AIR JDB9600CWP93 Both trip pieces ordered were for the left side. Right side is needed. Part is not listed correctly on service matters researching parts for customer. Researching part info. Customer would like to think about the repair before proceeding.; rqstng P&A on 1 W10736482 (trim-tank)