Near Rochester, NY 14617
James
Job Details: 07/18/2020
REFRIGERATOR MAYTAG 106.5113321 Q1 n. Q2 n. Q3 n. Door not staying closed after repair. Adjusted hinge and raised foot now door closes properly. Told customer to monitor for few days to make sure door is sealing. If problem persists pre order gasket W10355582
Near Ontario, NY 14519
Dave L
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRT771RWYW Found Unit with frozen air returns. Warm air is infiltrating into freezer through liner gap. Defrosted evaporator compartment air returns and freezer. Sealed liner to case. Customer to monitor
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
WASHER WHIRLPOOL MVWX655DW1 Unit would not agitate due to a stripped hub. Replaced hub; used 1 W10528947 (Hub) from stock
Near Rochester, NY 14605
Tanner
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Q1 no Q2 no Q3 no Replaced gasket. Door does seal shut. Ordering additional gasket and hinges.; ordrng 1 WP2325482 (Hinge) and 1 WP2319264T (Gasket)
Near Rochester, NY 14621
James
Job Details: 07/18/2020
RANGE AMANA ACR4303MFB1 Q1 n q2 n q3 n. Unit not powering oven due to shorted control. Need control W10904904. Part 199Sh15
Near Rochester, NY 14606
Tanner
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Parts not in. Ordering optics sensor. W10757851. Already paid in full; ordrng 1 W10757851 (Optics assembly)
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
OVEN WHIRLPOOL WOD51ES4EB01 Replaced inner door glass that was damaged. Unit tested good
Near Rochester, NY 14612
Tanner
Job Details: 07/18/2020
DISHWASHER KITCHENAID KDTE334GBS0 Mod serial sticker reference form trade care : 7728355658 up to 3 to 4 weeks.Replaced tub and hinges. Door closes good. Missing key to lock door shut. Ordering part WPW10544004; ordrng 1 WPW10544004 (Strike latch)
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL ET20RKXXW00 Suction line behind the freezer compartment is sweating and has corroded its metal cover. Unable to removeCover without damaging the rear cabinet. The unit works well otherwise. This unit is very old and not worth replacing the heat exchanger for this issue.
Near Honeoye Falls, NY 14472
Tanner
Job Details: 07/18/2020
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Complaint of no water or ice from dispenser. Confirmed voltage from Memory UI to dispenser switch. Could not get voltage or continuity through dispenser switch.Verbal signature acknowledged ; ordrng 1 WP61005520
Near Rochester, NY 14624
James
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDT790SAYB3 Replaced UI and tested diagnostics. Unit functions properly. One year warranty on repair.
Near Spencerport, NY 14559
Dave L
Job Details: 07/18/2020
WASHER WHIRLPOOL MVWB766FW1 The washer lid will not close evenly and needs to. E pressed down on the right hand side to engage the lid lock. Ordering lid. ; ordrng 1 W11259006 (Lid)
Near North Chili, NY 14514
James
Job Details: 07/18/2020
MICROWAVE GE JVM6175EK1ES Q1 n. Q2 n. Q3 n. Unit not powering on. Mag thermostat blown. Customer supplied part. Replaced thermostat and tested. One year warranty on labor
Near Churchville, NY 14428
James
Job Details: 07/18/2020
OVEN MAYTAG MER6600FZ2 Replaced infinite switch and tested. Left element with customer
Near Rochester, NY 14624
James
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Q1 n. Q2 n. Q3 n. Fridge freezing food freezer door not sealing. Adjusted thermostat to recommended setting and adjusted freezer hinge now freezer is sealing properly. Customer is to monitor if problem persists replace W11353813
Near Geneseo, NY 14454
Dave F
Job Details: 07/18/2020
DRYER WHIRLPOOL GEW9200LW1 High limit was blown ordering kit 279973 . Customer is paid in full ; ordrng 1 279973 (cutoff-tml)
Near Rochester, NY 14607
Dave L
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Lower spray arm is damaged and on back order. The unit will not work without the spray arm in place. Advised customer not to use the unit until he spray arm is replaced. ; O-emld tckt
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
DISHWASHER GE GDT580SGF7BB Had customer run unit with no dishes inside to isolate thumping noise. Unit did not make the noise with no dishes inside. Suspecting either the rack is hitting the door when heavy load is present or a sprayer hitting product inside the dishwasher during use. Customer is going to monitor. Leaving job open in case customer calls back within the next week; O-emld tckt
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ Sr7728357256 documented fresh food items freezing with tech line. Ff thermistor reading 6.2k at 41 degrees. Thermistor tested ok. Suspecting damper issue. Ordering damper. ; ordrng 1 WPW10196393 (Damper)
Near Rochester, NY 14613
James
Job Details: 07/18/2020
COOKTOP WHIRLPOOL WFE510S0HW0 Texted customer they need to reschedule ; schdld next appmnt for 7/27 MON !
Near West Henrietta, NY 14586
James
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not cooling. Water and ice not functioning. Found evap frozen and ice forcing freezer door open. Water bladder frozen. Defrosted drain and water bladderand tested. Evap fan turning on intermittently. Need fan. https://www.vvapplianceparts.com/parts/W11243741; rqstng P&A on 1 W11243741 (FAN)
Near Rochester, NY 14616
Dave L
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Water and ice dispenser will not function due to shorted deli control. Freezer LED module is also open preventing lights from the freezer and refrigerator cabinet from illuminating. ordering deli control and module.; ordrng 1 WPW10565995 (Deli control) and 1 W10695459 (Module)
Near Rochester, NY 14616
Tanner
Job Details: 07/16/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 no Q2 no Q3 no Complaint of intermittent ice. Ice maker makes ice however the dispenser does not always work. Measured 106.5 VDC to motor from control. Per diagram proper voltage is 140VDC. Measured 78 ohms resistance in motor. No resistance range provided in tech sheet. Called techlineSR7728332387- advised voltage is low and resistance is low for motor. Advised to replace ice maker motor and control board.; ordrng 1 W11035841 (Control) and 1 W11202789 (Motor)
Near Rochester, NY 14612
Dave L
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Replaced defrost terminator and control due to defrosting issue. Tested ice harvest in diagnostics. Customer to monitor for ice
Near Hilton, NY 14468
Dave L
Job Details: 07/16/2020
DRYER WHIRLPOOL MED6630HC0 Unit is making a very loud noise from the motor. Disconnected belt to verify. Ordering motor. ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower)
Near Rochester, NY 14612
Dave L
Job Details: 07/16/2020
Oven Kitchenaid n/a Replaced broken oven glass. W10550026 front
Near Webster, NY 14580
Tanner
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW0 Q1 no Q2 no Q3 no Complaint of excess water at end of wash cycle. No stored errors. Ran service diagnostics cycle and completed without issue. Not a spin/drain issue. Observed drip from dispenser. Water valves may not be shutting properly causing slow drip into machine. If customer started a load of laundry but did not check on it for sometime this could be causing the excess water after wash cycle ends. Replaced water valve assembly. Tested valves and valves tested good.Verbally signature acknowledged ; used 1 W11165546 from stock
Near Irondequoit, NY 14609
Evan
Job Details: 07/16/2020
DISHWASHER KITCHENAID KUDS03STSS2 Customer stating that unit would not respond to commands and would continually flash clean light. Upon inspection could only get unit to run drain cycle. Removed door panel to reset control. Inspected ribbon cable running to UI. Cable passed visual inspection could not see any silver migration on cable. Reassembled control and tested unit. Unit now allowing cycle selection. Tested all cycles to confirm function. Could not replicate issue once giving control hard reset. Unit tested good. Customer to monitor if issue arises again.
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer Door not closing right . The rails were not aligned so the door was closing side ways. Door is closing properly now . Adjusted legs on unit . Unit tested good .
Near Rochester, NY 14610
Evan
Job Details: 07/16/2020
RANGE FRIGIDAIRE FGGF3054MFE Customer stating unit was flashing f11 error code and would produce large beep while flashing code. Discovered that code pertains to stuck/shorted key on keypad. Removed ribbon cable in attempt to reset keypad. Unit still will not operate # 3 numeric on keypad. Control will need to be replaced. Ordering control ; ordrng 1 316419828 (CONTROL COVER ) and 1 316560118 (CONTROL )
Near Fairport, NY 14450
Evan
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDPM604KPS0 Customer stating that unit will not run cycle and is flashing error codes. Checked for error codes. Unit displaying f8e2 ( fill valve electrical problem) f8e4 ( float switch open) discovered that float switch tray below machine is full of water this is causing unit not to run and flash codes. Also discovered that door gasket on right side will not stay seated in channel regardless of how many times technician will reseat gasket. Gasket will need to be replaced this is likely contributing to issue with float switch due to door not sealing properly causing unit to drip into float switch tray. Ordering gasket; ordrng 1 W11035860 (GASKET )
Near Rochester, NY 14609
Dave L
Job Details: 07/16/2020
REFRIGERATOR FRIGIDAIRE FFTR1821QW7A Customer informed me of cancelation at the door. They did not provide a reason
Near Rochester, NY 14617
Dave L
Job Details: 07/16/2020
RANGE JENN AIR JGS9900CDB00 The oven is not operating properly due to a weak bake ignitor. Ordering bake ignitor ; ordrng 1 WP7432P143-60 (Ignitor)
Near Rochester, NY 14612
James
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced light switch and tested
Near Geneva, NY 14456
Dave F
Job Details: 07/16/2020
DISHWASHER MAYTAG MDB4949SHZ0 Replaced . Wash sump . Tested unit diagnostics tested good . heater is working .
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Bottom of freezer door leaking where the conduit is that runs the water and wires into the door . Called techline SR 7728332775 techline said to replace the door . Ordering door W10800793; ordrng 1 W10800793 (dor-fip us)
Near Rochester, NY 14607
James
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Q1 n. Q2 n. Q3 n. Unit leaking in freezer due to clogged drain tube. Removed drain tube and cleaned it. Reinstalled drain tube and removed ice. Could not level doors properly due to the floor being unlevel. Doors won't close on their own if the fridge is leveled with doors even.
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser. This diffuser has thermistors for FF and FZ section on it . Tested in diagnostics. Tested good .
Near Rochester, NY 14609
James
Job Details: 07/16/2020
DISHWASHER MAYTAG DWC8240AAW Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Tested float switch and valve. Inspected door seal. Removed door panel and found where unit is leaking near dispenser. Replaced grommet and dispenser latch and retested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10131752 GROMMET & LATCH
Near Geneva, NY 14456
Dave F
Job Details: 07/16/2020
WASHER WHIRLPOOL MAH5500BWW Replaced door latch and tested unit in drain and spin . Door is now locking . Unit tested good .
Near East Rochester, NY 14445
Steve
Job Details: 07/16/2020
DISHWASHER GE GDF620HSJ5SS Replaced ui for unresponsive ui. The dishwasher tests good
Near Phelps, NY 14532
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced freezer LED . All LEDs are working now . Unit tested good . ; dspstn on spec-tagged invntry: 1 W10695459 MODULE and 1 W10908166 MUDULE
Near Rochester, NY 14618
Tanner
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW4 "Q1 no Q2 no Q3 no Replaced ACU, Stator, and lid lock assembly. Calibrated unit. Ran auto diagnostics cycle and unit tested good.Verbal signature acknowledged"
Near West Henrietta, NY 14586
Steve
Job Details: 07/16/2020
MICROWAVE WHIRLPOOL WMH31017HZ2 Found no sound when pressing options. Reset and turning sound on or off option from user guide did not work. Noticed resistor on control next to speaker has discoloration. Ordering ui and control. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11175577 (UI)
Near Penfield, NY 14526
Steve
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Replaced icemaker for overfilling with water. Tested and it did not overfill
Near Rochester, NY 14610
James
Job Details: 07/16/2020
REFRIGERATOR GE PFSF2MIXA WW Unit leaking underneath icemaker. Found drain clogged and door not sealing. Defrosted drain and molded gasket with heat. Unit functions properly.
Near Phelps, NY 14532
Dave F
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Frost pattern is good . Replaced diffuser. Tested thermistors in diagnostics. Control reads them as good . Customer will monitor. If problem persists call techline for further instruction .
Near Rochester, NY 14620
Tanner
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW7500GW2 Q1 no Q2 no Q3 no Complaint of no power. Tested outlet and outlet failed. Check breaker and breaker popped. Reset breaker. Checked power to outlet and still no power to outlet. Bad outlet or bad breaker but can not troubleshoot machine further till power is restored. Referred customer to qualified electrician.
Near Ontario, NY 14519
James
Job Details: 07/16/2020
FREEZER FRIGIDAIRE LFFH17F7HWC "Q1 n. Q2 n. Q3 n. Unit not defrosting. Defrost thermostat closed. 19v to heater, spec is 120. Need user interface. Defrosted evap. ; ordrng 1 297235200 (CONTROL)"
Near Rochester, NY 14625
James
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Q1 n. Q2 n. Q3 n. Complaint of intermittent cooling of fresh food and icemaker tested components in diagnostics and found that icemaker fan is intermittently short cycling and not allowing damper to open. Need fan. Kick panel broken. Replace kickplate at cost. ; ordrng 1 WPW10276647 (motor-evap) and 1 WPW10534153 (toe grille (ss))
Near Pittsford, NY 14534
Steve
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced ui for door alarm goin off randomly. The refrigerator checks good
Near Pittsford, NY 14534
Steve
Job Details: 07/16/2020
OVEN DOUBLE WHIRLPOOL KFDD500ESS02 Replaced ui for randomly shutting off and stuck key error. Replaced upper oven light socket for persistently blowing light.
Near Penfield, NY 14526
Evan
Job Details: 07/16/2020
OVEN WHIRLPOOL CWG3100AAB Replacing ignitor due to old ignitor failing to glow. Replaced ignitor. Ran test bake cycle. Unit tested good ; used 1 12400035 (IGNITOR) from stock
Near Rochester, NY 14606
Dave L
Job Details: 07/16/2020
RANGE WHIRLPOOL WFG550S0HZ1 Replaced broken active hinge and reinstalled light bulb and door. Unit tests good ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Near Ontario, NY 14519
James
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Frost buildup on bottom of freezer. Cycled icemaker and heater is not powering on. Need icemaker. Removed frost and adjusted door gasket now it's sealing along bottom edge. ; rqstng P&A on 1 W10884390 (icemaker)
Near Fairport, NY 14450
Steve
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Found defrost drain plugged. Replaced defrost drain and removed ice. ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Rochester, NY 14606
Dave L
Job Details: 07/16/2020
FREEZER WHIRLPOOL WZF34X20DW01 Unit is not cooling due to a low charge. Compressor is also very loud. Ordering evaporator and compressor ; ordrng 1 W10858281 (Evaporator) and 1 W10750851 (Compressor) and 2 WPW10143759 (UV)s
Near Dansville, NY 14437
Steve
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Unit was making ice in arrival. Possible ice stuck causing no ice. The customer is going to monitor
Near Pittsford, NY 14534
Evan
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KSCS25INBT01 Replacing control due to control failing to send power to condenser fan. Replaced control. Confirmed function. Unit tested good
Near Williamson, NY 14589
James
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF532SMHW00 Q1 n q2 n. Q3 n. Door gasket ripped on rh side. Reduce gasket and molded with heat gun.
Near Brighton, NY 14620
Evan
Job Details: 07/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Unit will not respond to commands. Control is continually resetting itself. Unit will need control. Ordering control ; ordrng 1 W11126814 (CONTROL )
Near Churchville, NY 14428
Dave L
Job Details: 07/16/2020
DISHWASHER FRIGIDAIRE FGID2474QF0B Replaced pressure sensor with kit. Leak tested per part instructions and ran a test cycle. Unit tested good
Near Rochester, NY 14624
Dave L
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM Freezer door has a blemish about the size of a softball and rust spots ordering freezer door; ordrng 1 LW10803965 (Door fz) and 1 W11178521 (Nameplate)
Near Hilton, NY 14468
Dave L
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no q2 no q 3 no Replaced open freezer light module. Unit tested good Verbal signature; ordrng 1 W11205083 (Module)
Near Newark, NY 14513
Dave F
Job Details: 07/16/2020
DRYER AMANA NED4655EW1 Ordering timer for unit not turning off W10745655; ordrng 1 W10745655 (timer)
Near Canandaigua, NY 14424
Dave F
Job Details: 07/16/2020
DRYER MAYTAG MGDC215EW2 Thermal fuse was blown . Replaced fuse . Tested unit . Tested good . Tested vent with tester . Tested good . If problem persists order WP3387134 thermostat and high limit 279769; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14621
Tanner
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DC3 Q1 no Q2 no Q3 no Complaint of no drain or spin.F8E1 error code. No fill or long fill will cause machine to not go in to wash cycle causing a no spin complaint. Ordering valve assembly.; ordrng 1 W11165546 (Water valve)
Near Pittsford, NY 14534
Steve
Job Details: 07/11/2020
REFRIGERATOR JENN AIR JFC2089HTB Tested refrigerator for noises in diagnostics and normal operation. Could not recreate any noises. Customer had already cleaned out condenser. The refrigerator is working as expected.
Near Rochester, NY 14618
Steve
Job Details: 07/11/2020
WASHER WHIRLPOOL GHW9150PW4 Found control lock on preventing unit from washing. Reset control lock. Tested in spin cycle and the washer is working as expected. The washer tests good.
Near Rochester, NY 14609
James
Job Details: 07/11/2020
REFRIGERATOR GE SSL27RGRABS Replaced control and tested defrost cycle. One year warranty on repair.
Near Rochester, NY 14610
Steve
Job Details: 07/11/2020
MICROWAVE ELECTROLUX E130BM60MSA Replaced door for broken harness. The microwave tests good
Near Penfield, NY 14526
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit is leaking. Checked for error codes. No codes present. Discovered water marks on rear of machine signaling water is coming from vent. Installed vent cap deflector. Unit tested good
Near Rochester, NY 14609
Tanner
Job Details: 07/11/2020
WASHER WHIRLPOOL WTW5000DW2 Q1 no Q2 no Q3 no Replaced water valves and lock switch. Tested unit via auto diagnostics and unit tested good.Verbal signature acknowledged.
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced torn right side fresh food gasket
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
MICROWAVE KITCHENAID KHMS2040BSS Replace shorted diode that was preventing unit from heating. Microwave tested good afterwards
Near Honeoye Falls, NY 14472
Dave F
Job Details: 07/11/2020
REFRIGERATOR AMANA SBD21VW Refrigerator has low refrigerant . Customer is going to look for a new unit .
Near Irondequoit, NY 14617
Tanner
Job Details: 07/11/2020
REFRIGERATOR KENMORE 596.775968 Q1 no Q2 no Q3 no Complaint of no ice. Confirmed 120VAC to icemaker with door switch closed. Jumped TH on icemaker and motor would try to turn but buzz and stay in one spot. Needs new motor. Repaired with icemaker assembly. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Near Caledonia, NY 14423
Steve
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Ordering evap fan for fan not running. ; ordrng 1 WP2315539 (motor-evap)
Near Rochester, NY 14624
James
Job Details: 07/11/2020
RANGE WHIRLPOOL WFE505W0HS1 Replaced parts and tested oven and cooktop. Unit functions properly ; dspstn on spec-tagged invntry: 1 PT220L CORD 4' 3W
Near Victor, NY 14564
Dave F
Job Details: 07/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 Plates hitting top rack spray arm . Top rack is in lowest position and plates are standing straight up and hitting spray arm . Plates should be at an angle or top rack needs to be up higher . Unit tests good .
Near Macedon, NY 14502
Dave F
Job Details: 07/11/2020
REFRIGERATOR MAYTAG MBF2258FEZ04 Crisper bin drawers were not level .found that they were not installed correctly. Items freezing toward back. Turned freezer down to 3 customer will monitor. Leveled the legs on unit . Unit tested good .
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Items on the top shelf of the fresh food section are freezing. Changed air damper. Recommending that items be moved away from the back wall. Customer to monitor temperature
Near Rochester, NY 14624
James
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT790SAYB3 Q1 n. Q2 n. Q3 n. Unit not selecting start. Found corrosion all over user interface. Need UI 74.90 labor ; ordrng 1 WPW10629159 (housing-ui)
Near Rochester, NY 14612
Tanner
Job Details: 07/11/2020
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.
Near Lima, NY 14485
Dave F
Job Details: 07/11/2020
DRYER GE DBSR463GG7WW Start knob is broken . Ordering part and shipping to customer WE1M654; ordrng 1 WE1M654 (knob/ direct ship to customer)
Near Brockport, NY 14420
James
Job Details: 07/11/2020
RANGE WHIRLPOOL WFE770H0FZ2 Complaint of not heating properly. Unit took about 15 minutes to heat to 350. Oven temp was 299. Offset temperature and retested. Unit heated to 310. Disconnected temp sensor and reconnected now temp is 355 at 350. Unit functions properly.
Near Penfield, NY 14526
Dave F
Job Details: 07/11/2020
DRYER MAYTAG DG312 Gas coils were bad . Unit would start to heat and once coils got hot it would stop. Timer is now advancing in auto dry settings . Replaced coils unit tested good .; used 1 279834 (COIL KIT) from stock
Near Webster, NY 14580
Dave L
Job Details: 07/11/2020
REFRIGERATOR GE PFSS5RKZASS "Unit is not making ice due to warm temperatures in the ice room. Removed evaporator cover to inspect icebox fan. Found icebox fan receiving 12 V VDC, but not running. Ordering ice box fan. Left side fresh food door gasket that was changed is not seated well into door channel and needs to be changed again ordering gasket per appliance tech warranty.; ordrng 1 WR60X10330 (FAn) and 1 WR14X10305 (Gasket ATEC warranty)"
Near Irondequoit, NY 14617
Tanner
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 no Q2 no Q3 no Complaint of unit leaking. Customer states last repair never solved issue. Felt insulation in door and is moist from machines recent use. Ordering new door seal.; ordrng 1 W10860142 (Inner door)
Near Rochester, NY 14626
James
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced icemaker and cycled. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Irondequoit, NY 14609
Dave L
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Replaced filter dryer from compressor kit due to insufficient cooling in the refrigerator and freezer. Was unable to get new compressor to run before installing. Existing compressor working as expected. Unit began cooling normally after holding a strong vacuum customer to monitor.; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS and 1 W10913906 VALVE 1/4
Near Ontario, NY 14519
Evan
Job Details: 07/11/2020
WASHER WHIRLPOOL MVWC565FW0 Replacing cam and pulley cover due to cam nut being loose and cutting into old pulley cover. Replaced both parts. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
Near Webster, NY 14580
Evan
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stating that unit will not open dispenser. Upon inspection discovered that door was catching on edge of dispenser causing unit not to open. Replaced dispenser. Ran diagnostic cycle. Confirmed dispenser door was opening. Unit tested good ; used 1 W10861000 (DISPENSER) from stock
Near Penfield, NY 14526
Dave F
Job Details: 07/11/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced freezer LED . Tested unit . Tested good .
Near Penfield, NY 14526
Dave F
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 1 in freezer while set to -4 and 38 in fresh food while set to 33 . Called techline SR 7728299803 . Ran tested four . Tested good . Thermistors all passed . Ran test 5 compressor turns on and off . Checked frost pattern freezer had good frost pattern when getting into it . SR 7728300598 called techline again . He said wouldn’t be able to tell if its the UI W10849460 and main control W10843055 . Techline said to replaced both . Unit wasnt cooling right and not running After testing it. Power cycled unit and now unit is working as expected. Customer is going to monitor refrigerator and see what happens.
Near Fairport, NY 14450
Dave F
Job Details: 07/11/2020
DISHWASHER WHIRLPOOL WDT720PADM3 F4E3 wash pump failure. Needs wash pump . Replaced wash pump W11309335.. tested unit . Tested good
Near East Rochester, NY 14445
Steve
Job Details: 07/11/2020
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Replaced icemaker for no water coming to ice maker. The ice maker tested good.
Near Fairport, NY 14450
Evan
Job Details: 07/11/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 Customer started that water is freezing in ice bucket and dripping down from door. Called techline to inquire about issue. Ran multiple diagnostic tests with on with techline discovered that evap thermistor could be potentially causing issue due to reading being high. Techline recommending replacement of thermistor. Ordering thermistor Sr: 7728295848; ordrng 1 W10316760 (EVAP THERMISTOR ) and 1 W10858452 (EVAP HEATER )
Near Churchville, NY 14428
James
Job Details: 07/11/2020
OVEN MAYTAG MER6600FZ2 Q1 n. Q2 n. Q3 n. Cooktop hot led illuminated all of the time. Disconnected rf element and light went out. Need element and infinite SW ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
Near Rochester, NY 14612
Tanner
Job Details: 07/11/2020
WASHER MAYTAG MVW7230HW0 Q1 no Q2 no Q3 no Replaced control board. Calibrated unit. Ran service diagnostics cycle and completed without issue. Started clean washer cycle. Ran cycle through filling stage and no error or stoppage occurred. Verbal signature acknowledged.