Near Webster, NY 14580
James
Job Details: 12/15/2020
MICROWAVE JENN AIR JMC3415ES01 Q1 n. Q2 n. Q3 n. Replaced turntable motor. New door was damaged out of the box. Need door ; ordrng 1 W10872726 (door/mw)
Near Webster, NY 14580
James
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Unit not making ice due to bail arm getting stuck. Ordering icemaker ; ordrng 1 W10884390 (icemaker)
Near Rochester, NY 14626
Dave L
Job Details: 12/15/2020
WASHER MAYTAG MVWC465HW2 "Unit is locking the lid at the end of the cycle intermittently. Ordering control, switches and lock. Techline to be contacted after installation for documentation. ; ordrng 1 WPW10285512 (Rinse encoder) and 1 WPW10285517 (Water level encoder) and 1 WPW10285517 (Soil level encoder) and 1 WPW10285517 (Wash temp encoder) and 1 W11249158 (Control), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Irondequoit, NY 14617
Dave L
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL W11249158 Unit is not cleaning dishes. Ran diagnostics and found that it is failing to spray during wash. Removed outer door and read 118vac at p-5 1&2 motor windings tested okay at 8 ohms but would not run. Ordering sump and motor assembly. ; ordrng 1 W11085683 (Sump)
Near Macedon, NY 14502
Steve
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Found fresh food section evap full of ice and frost. Ordering cover. Change defrost mode to daily; ordrng 1 W11395558 (COVER)
Near Rochester, NY 14625
Dave L
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Ice maker is not filling. 120vac to water valve when jumped from the module. The valve coil tested okay forResistance but it mechanically stuck and will need to be replaced. Ordering valve. ; ordrng 1 WPW10420083 (Valve)
Near Rochester, NY 14609
Dave L
Job Details: 12/15/2020
REFRIGERATOR AMANA AFD2535DEQ Found unit with the freezer door frozen shut due a clogged defrost drain. Was unable to get the door open. The customer is going to remove product from the unit in order to let it thaw enough so the freezer door can be opened. Rescheduled to complete repair
Near Rochester, NY 14606
Dave L
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Unit is not cooling due to a leak in the evaporator. Ordering the evaporator, compressor, and drier ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 wpw10143759 (Drier)"
Near Irondequoit, NY 14617
Tanner
Job Details: 12/15/2020
WASHER MAYTAG MVW6230RHW0 "Q1 no q2 no q3 noComplaint of noise when unit is plugged in. Plugged in unit and unit did not make noise. Based on customer feedback tested drain pump. This was the noise the customer described. Was unable to cancel drain pump. Even when display powered off drain pump runs. When im diagnostic drain pump runs during every test even when not requested. Replaced ACU. Calibrated ACU. Ran autodiagnostics and unit tested good. Ordering new drain pump due to wear and tear caused on stock pump due to this issue. Pump is currently listed as not available. ATEC will reach customer for service when part arrives.; ordrng 1 W11263349 (Drain pump), dspstn on spec-tagged invntry: 1 W11419173 CONTROL"
Near Hilton, NY 14468
Dave L
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW6120HW0 Checked unit for abnormal noises. Found that the loud noise a customer was concerned with was just the shifter snapping into place between agitate and spin. This is not an abnormal noise and is normal for these units. The customer is also concerned with some items not spinning out the way that they used to. Ran factory calibration to reset load size sensing. Recommending that the customer keep their detergent usage consistentAnd to use proper cycles for different types of items. Inspected shifter and cam as well as drive belt motor and capacitor. Unit tested good in service diagnostics.
Near Webster, NY 14580
Evan
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB4949SKB0 Customer stated that unit is failing to run and flashing code. Discovered code f9e1 stored for long drain. Discovered that chopper blade had broken off on drain pump causing issue. Removed drain pump blade and broken pieces. Replaced pump . Ordering drain pump ; ordrng 1 W11491436 (DRAIN PUMP )
Near Webster, NY 14580
James
Job Details: 12/15/2020
MICROWAVE JENN AIR JMW3430DS02 Replaced inverter and magnetron. Found inverter board was arcing and burned plastic casing around inverter and may become an issue if the plastic deteriorates. Tested microwave for one minute and it heated properly.
Near Pittsford, NY 14534
Steve
Job Details: 12/15/2020
OVEN KITCHENAID KGSS907SSS02 "Ordering transformer for not sending power to ui. Found piles of insulation from mice. ; rqstng P&A on 1 WPW10111628 (transformr), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Webster, NY 14580
James
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced cover and controls. Found thermistor connector inside freezer icemaker. Rerouted connector so it doesn't get wet. Customer is to monitor if problem persists replace freezer icemaker and ice box fan motor
Near Walworth, NY 14568
James
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced control and thermistor. Thermistor passed in diagnostics. Ran forced defrost and removed frost from Evap. Customer is to monitor.
Near Penfield, NY 14526
Evan
Job Details: 12/15/2020
RANGE KITCHENAID KSDB900ESS4 Replacing outer door glass due to glass being broken upon delivery. Replaced door glass and cleaned and reassembled unit. Broken glass had worked its way into the hinge and is producing noise when opening and closing. Tech cannot remove glass. Ordering hinges; ordrng 2 W11162113 (HINGE )s
Near Shortsville, NY 14548
Steve
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found condenser pipes touching and vibrating in compressor area. Moved pipes and repositioned to stop vibration.
Near Honeoye Falls, NY 14472
Steve
Job Details: 12/15/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Ordering filter board and mounting screw for mounting screw was loose and touched live wired on board cutting power to microwave. ; rqstng P&A on 1 W11122643 (NUT) and 1 WPW10531156 (filter)
Near Rochester, NY 14626
Tanner
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5105HW0 Q1 no q2 no q3 noReplaced ACU. Unit now chimes when buttons pressed. End of cycle chime works.Verbal signature acknowledged
Near Rochester, NY 14616
James
Job Details: 12/15/2020
OVEN WHIRLPOOL WFG505M0BS3 Q1 n. Q2 n. Q3 n. Replaced outer glass and inspected. New door not aligning with top panel. Tabs are not aligning and double sided tape not adhering to glass. ; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
Near Brighton, NY 14620
Evan
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW75HEFW Customer stated that unit was flashing f3e1 code. Code relates to pressure system fault. Inspected drain train upon arrival. No debris in trap removed air trap to inspect. Cleaned air trap assembly and confirmed that air trap hose was good. Reassembled unit and attempted to run diagnostic cycle. Unit ran through diagnostic cycle as it should. Confirmed that pressure switch was functioning. Cleared error code. Unit tested good
Near Webster, NY 14580
James
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced controls and tested dispenser. Unit functions properly.
Near Webster, NY 14580
Dave L
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW4816FW2 The customer is having difficulty getting bulky items to spin out. There were no errors stored in diagnostics. Tightened splutch. Basket spinning normally and is balanced well. Calibrated unit and went over use and care with the customer. Recommending that they add an extra rinse when doing bulky items to help remove detergent.
Near Hilton, NY 14468
Dave L
Job Details: 12/15/2020
DRYER WHIRLPOOL WGD5540XQ0 Unit would not heat due to an open thermal fuse. Replaced fuse and gas coils. Vent tested ok . Unit began heating after repair; ordrng 1 WP3390719 and 1 279834 (Coil)
Near Fairport, NY 14450
Steve
Job Details: 12/15/2020
DISHWASHER KITCHENAID KUDS301XSS8 Replaced chopper blade for excessive noise while washing. The dishwasher tested good. ; used 1 W10083957V (CHOPPER 4 BLADE) from stock
Near Webster, NY 14580
Dave L
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Customer concerned with abnormal noise and food freezing in deli drawer. Found items blocking air damper and pushed to the back wall impeding airflow. Ice chute was packed with ice clumps. Removed bin and freed stuck cubes in the separator and jaws of ice bin. Recommending that the ice bin be emptied during times of low use to prevent clumping. Explained that items blocking the damper and rear wall air passages will cause longer than desired run times resulting g in frozen product in certain areas of the fresh food section. Set freezer temp to 3. Was unable to recreate the noise for the customer in diagnostics.
Near Rochester, NY 14618
Evan
Job Details: 12/15/2020
DRYER WHIRLPOOL GEW9250PW1 Customer stated that unit was not drying correctly since repair. Discovered that moisture sensor was not plugged back in when reassembling unit. This is causing issue. Reseated connector and ran test cycle. Unit tested good
Near Irondequoit, NY 14609
Evan
Job Details: 12/15/2020
DISHWASHER KITCHENAID KDFE104HPS1 Customer stated that unit was leaving water at the end of the cycle. Upon inspection discovered that drain pump impeller would not spin. Confirmed pump was getting voltage. Replaced pump. Tested unit. Unit tests good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14604
Evan
Job Details: 12/15/2020
DRYER WHIRLPOOL WHD560CHW1 Customer stating that unit was delivered with drain hose cap being broken. Replaced cap. Unit tested good
Near Rochester, NY 14616
Tanner
Job Details: 12/15/2020
REFRIGERATOR AMANA ASI2175GRS01 Q1 no q2 no q3 noComplaint has resolved itself.Verbal signature acknowledged
Near Rochester, NY 14606
Tanner
Job Details: 12/15/2020
WASHER AMANA NTW4516FW1 Q1 no q2 no q3 noComplaint of unit flashing in wash cycle. Does not do anything. Customer power cycled unit and still same. Following stored errors:F5E2 lid switch errorRan diagnostic cycle and unit attempted to lock during cycle but never locked successful.Replacing lid lock assembly. Tested via autodiagnostics and unit tested good.; used 1 W11307244 (LATCH) from stock
Near Penfield, NY 14526
Steve
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced fresh food section evap and compressor for not cooling. The refigerator is cooling and tests good.
Near Webster, NY 14580
James
Job Details: 12/15/2020
HOOD VENT WHIRLPOOL UXD8636DYS2 Q1 n. Q2 n. Q3 n. Button on top broke after recent service. Replaced switch and tested. Unit functions properly.
Near Pittsford, NY 14534
Steve
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT710PAYM2 Replaced door gasket for leaking from left side periodically. ; used 1 W10300924V (GASKET) from stock
Near Penfield, NY 14526
Evan
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 Customer stated unit would not respond to commands. Upon inspection discovered unit was displaying f2e2 code for UI failure. Replaced user interface and tested unit. Unit tested good
Near Rochester, NY 14626
James
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KSCS25FVMS00 Replaced icemaker and lh flipper. Icemaker cycled and filled properly. Customer is to monitor. One year warranty on repair r
Near Rochester, NY 14612
James
Job Details: 12/15/2020
OVEN KITCHENAID KEBC208KSS0 Replaced broil element and preheated oven unit functions properly. One year warranty on repair. Sc paid on fridge repair
Near Rochester, NY 14610
Tanner
Job Details: 12/15/2020
WASHER WHIRLPOOL WFW94HEXW2 "Q1 no q2 no q3 noComplaint of leaking and F9,E1. Customer replaced pump. Still not working.Found new drain pump not plugged in. Plugged in and tested drain pump.Unit tests good."
Near Rochester, NY 14617
Tanner
Job Details: 12/11/2020
WASHER WHIRLPOOL WFW9470WL01 Q1 no q2 no q3 noHelped jj
Near Webster, NY 14580
Tanner
Job Details: 12/11/2020
WASHER MAYTAG MVW7230HW0 Q1 no q2 no q3 noComplaint of unit shaking and walking.Ran autodiagnostics and unit tested good. Customer states is big issue when washing dog beds. Dog beds are bulky and ridgid. Advised this machine not intended for that use. Unit cannot balance rigid items. Ran load of bulky towels and showed important of load balancing on this ! machine. Unit tested good.
Near Rochester, NY 14623
Steve
Job Details: 12/11/2020
VAN FORD TRANSIT CONNECT Oil change and air filter
Near Rochester, NY 14608
Steve
Job Details: 12/11/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced ice maker for broken chute that also holds bail arm. The ice maker tested good
Near Lakeville, NY 14480
Steve
Job Details: 12/11/2020
RANGE AMANA AER6303MFW2 Found the power to the oven had 130 volts and is suppose to have 240. Advised customer to seek electrician.
Near Livonia, NY 14487
Steve
Job Details: 12/11/2020
REFRIGERATOR MAYTAG MBF2258FEZ03 Customer stated the freezer did not defrost and fresh food section stopped cooling. Customer unplugged unit and defrosted. Checked heater operation and it heated as expected. All fans are running. Replaced control for not defrosting.
Near Rochester, NY 14620
Evan
Job Details: 12/11/2020
DISHWASHER KITCHENAID KDFE104HWH0 Replacing water inlet valve due to pin size hole in original valve. Replaced valve. Tested unit multiple times. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 12/11/2020
RANGE JENN AIR JGS1450FS0 Replacing power cord due to cord causing oven to continually lose power due to short in cord. Replaced power cord. Tested unit. Also adjusted burners for customer. Unit tested good
Near Rochester, NY 14625
Evan
Job Details: 12/11/2020
MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB "Reinstalling microwave after servicing unit at shop. Reinstalled microwave and unit was still tripping breaker. Discovered issue with latch assembly sliding causing switch not to make contact. Replaced screws in latch and confirmed function. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 W10727360 SWITCH - 1/4' , used 1 W10915404 (SWITCH - 3/16") from stock"
Near Rochester, NY 14617
James
Job Details: 12/11/2020
WASHER WHIRLPOOL WFW9470WL01 Replaced outer tub and basket. Ran diagnostics cycle and found no leaks. One year warranty on repair.
Near Webster, NY 14580
James
Job Details: 12/11/2020
DRYER MAYTAG MED5500FC0 Replaced element and fuses. Verified warm air is exiting vent at outlet. Unit functions properly
Near Penfield, NY 14526
Tanner
Job Details: 12/11/2020
DRYER WHIRLPOOL WED7300DW1 Q1 no q2 no q3 noComplaint of no heat.Vent tested unit and unit tested poorly. Inspected venting and found lint build up. Venting design is causing this. Advised new hard vent be put in. Inspected high limit thermostat and tested open. Replaced high limit thermostat. Tested unit and unit tested good.; used 1 279816 (CUTOFF-THERMAL) from stock
Near Fairport, NY 14450
Tanner
Job Details: 12/11/2020
DRYER WHIRLPOOL WED5620HW1 Q1 no q2 no q3 noComplaint of no operation. Tested power to block and was not measuring 240VAC at block. Checked power from outlet and outlet is testing good. Inspected power cord and noticed corrosion on ground/neutral contact. Tested for continuity and neutral failed. Needs new power cord. Cord is sold separately from appliance and is not covered under manufacturer warranty.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR
Near Webster, NY 14580
Evan
Job Details: 12/11/2020
DISHWASHER WHIRLPOOL KDTE204EPA4 Replacing console and inner door due to unit being delivered with both parts damaged. Replaced both parts. Tested unit. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 12/11/2020
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noComplaint of no wash. Following stored errors:F4E3 wash motor failureRan autodiagnostics and unit fills. Wash motor never turns on. Needs new wash motor. Ordering motor sump assembly; ordrng 1 W11085683 (Motor sump)
Near Brighton, NY 14610
Steve
Job Details: 12/11/2020
DISHWASHER KITCHENAID KDFE204ESS1 Found motor not starting but getting power. Quoted for repair. ; rqstng P&A on 1 WPW10605058 (pump&motor)
Near Webster, NY 14580
Evan
Job Details: 12/11/2020
OVEN KITCHENAID KOSE507EBS02 "Customer stated that they had run a self clean cycle. Upon inspection discovered that thermal fuse had blown causing issue. Did not have correct fuse on day of repair. Ordering correct fuse ; ordrng 1 W11204568 (THERMAL FUSE ), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Spencerport, NY 14559
James
Job Details: 12/11/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Q1 n. Q2 n. Q3 n. Unit runs continuously and freezes refrigerator. Need control. Paid in full ; ordrng 1 W11353815 (CONTROL)
Near Brockport, NY 14420
James
Job Details: 12/11/2020
OVEN JENN AIR JJW3830WS00 Question one no question two no. question three no Unit heats up to preheat temperature then turns off and preheat cycle has to be re-selected. Meat probe temperature fluctuates. Blower makes rattling noise. Need blower controls and probe ; rqstng P&A on 1 7408P088-60 (probe-meat) and 1 WPW10273667 (blower) and 2 WPW10286791 (cntrl-elec)s and 1 WPW10292566 (cntrl-elec)
Near Victor, NY 14564
Tanner
Job Details: 12/10/2020
WASHER WHIRLPOOL MVWX655DW2 Q1 no q2 no q3 noOngoing complaint of grinding. Inspected lower drive line for signs of wear and found none. Ran auto diagnostic and unit sounded normal. Customer has tried multiple outlets with varying results but all eventually make same noise.SR7729176471- advised to change gearcase.Ordering gearcase and motor.; ordrng 1 W11497303 (Motor) and 1 W11454734 (Gearcase)
Near Webster, NY 14580
James
Job Details: 12/10/2020
DRYER MAYTAG MED5500FC0 Q1 n q2 n. Q3 n. Unit not heating due to open element. Reschedule for tomorrow. Will clean cabinet and inspect vent also. ; schdld next appmnt for 12/10 THU !
Near Walworth, NY 14568
James
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Q1 n. Q2 n. Q3 n. Authorization wtss8tsnp1. Repeat issue of freezer not defrosting. Freezer thermistor tests open again. Ran heater in diagnostics and melted ice from freezer. Need control and thermistor. ; ordrng 1 W11196400 (cntrl-elec) and 1 WPW10384183 (thermistor)
Near Williamson, NY 14589
James
Job Details: 12/10/2020
WASHER WHIRLPOOL WFC7500VW2 Q1 n. Q2 n. Q3 n. Unit not draining or spinning. 60volts to drain pump. Disconnected pump and unit went into spin. Need pump. Part was replaced in April. ; ordrng 1 WPW10465252 (pump-water)
Near Brockport, NY 14420
Evan
Job Details: 12/10/2020
WASHER MAYTAG MHW6630HW0 Customer stated they are getting lo flow error code. Upon inspection discovered f8e1 code stored. Tested unit. Both valves are actuating a they should but when taking resistance reading cold water valve 2 is testing out of range. Ordering valve ; O-emld tckt
Near Caledonia, NY 14423
Tanner
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Q1 no q2 no q3 noFreezing items in FF section. This has been ongoing since purchase. Took temperature in FF section measured contents at 31 degrees F. Unit is set for 37.Measured temperature at -16 in freezer section. Unit is set for -1. Freezer is too cold causing blow by into FF section. Measured resistance of FC thermistor at 7400 ohms while in a cup of water. This is a valid measurement. Replacing ACU.; ordrng 1 W11089236 (ACU), dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER"
Near Scottsville, NY 14546
Evan
Job Details: 12/10/2020
RANGE WHIRLPOOL WFG775H0HB1 Unit was delivered with large dent in panel on left side. Ordering panel ; ordrng 1 WPW10162245 (PANEL (BLACK ))
Near Marion, NY 14505
Steve
Job Details: 12/10/2020
REFRIGERATOR FRIGIDAIRE FGHF2344MP0 Ordering bi metal for heater not defrosting ice maker evap. ; ordrng 1 5303918568 (thermostat-defrost)
Near Newark, NY 14513
Steve
Job Details: 12/10/2020
WASHER WHIRLPOOL NTW4516FW3 "Replaced cam for noise during agitate due to damaged shroud. Same result.removed agitator and there was no noise. Ordering agitator. ; ordrng 1 285565 (agitator assy,comp), used 1 W10721967 (CAM) from stock"
Near Newark, NY 14513
Steve
Job Details: 12/10/2020
WASHER WHIRLPOOL WFW6620HC0 The dispenser is leaking out the front and water is found on right side of unit also. Ordering motor and dispenser; ordrng 1 W11354541 (STATOR) and 1 W11465532 (DISPENSER FROM PLAINFIELD)
Near Marion, NY 14505
James
Job Details: 12/10/2020
DISHWASHER MAYTAG MDB4949SHZ1 Q1 n. Q2 n. Q3 n. Unit runs and shortly after drains out. 6-4. Float switch open error. Tested float switch and it functions properly. Need control and owi. Door not closing properly. Adjusted feet. Door gasket torn. Need door gasket. ; ordrng 1 W10864081 (gasket) and 1 W11084121 (sensor) and 1 W11225084 (cntrl-elec)
Near Penfield, NY 14526
James
Job Details: 12/10/2020
OVEN DOUBLE KITCHENAID KODE500ESS02 Q1. N. Q2 n. Q3 n. Unit no display. 8v to user interface. Thermal fuse closed. Need UI and power supply 5 year warranty on parts. ; ordrng 1 W11086141 (console) and 1 W11086152 (panl-cntrl) and 1 W11179310 (cntrl-elec)
Near Geneva, NY 14456
Steve
Job Details: 12/10/2020
WASHER WHIRLPOOL WDT710PAYM3 Found motor getting power but not running. Quoted for motor replacement. ; rqstng P&A on 1 WPW10482480 (pump&motor)
Near Rochester, NY 14612
James
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Leds flash. No cool. UI non responsive. Found icemaker fan shorting out control. Disconnected p9 connection from control and reset power. Compressor turned on and half of leds began functioning. Need control, im fan, and freezer led. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224256 (cntrl-elec) and 1 W11462342 (LED)"
Near Rochester, NY 14612
Evan
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDT720PADB2 Customer stated that unit would not drain or wash. ran drain cycle upon arrival to confirm function or pump. Unit drained as it should. Ran diagnostic cycle and checked for error codes. Unit displaying code 4-3 for wash motor failure. Wash motor will need to be replaced. Quoted customer for repair. Customer does not want to proceed at this time due to repair cost being higher than current value of unit. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14610
Tanner
Job Details: 12/10/2020
DISHWASHER KITCHENAID KUDT03FTBL2 Q1 no q2 no q3 noComplaint of door spring breaking. Inspected and found right side link had broken. Replaced link. Tested unit and unit tested good.
Near Fairport, NY 14450
Tanner
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Q1 no q2 no q3 noComplaint of odor and taste to ice. Inspected water supply line and found a braided steel line was use. This is known to cause this. Customer had a professional installation on this unit. Referred customer back to installer. Incorrect water supply line used. Highlighted proper install of water supply in customer use and care manual. Verbal signature acknowledged
Near Fairport, NY 14450
Tanner
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL KDFE104DBL5 Q1 no q2 no q3 noComplaint of no drain. Confirmed 120 VAC to drain. Filled unit. Ran drain cycle and nothing happened. Replaced drain pump. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Pittsford, NY 14534
Tanner
Job Details: 12/10/2020
DISHWASHER KITCHENAID KDFE104HPS0 518 569-9545Q1 no q2 no q3 noComplaint of no drain. Ran drain pump and unit drains but slowly. Takes multiple drain cycles to empty.Vacuumed out drain line. Sludge and debris was in drain line. Tested unit and unit drained properly.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 W10648041 VALVE
Near Perry, NY 14530
Steve
Job Details: 12/10/2020
DRYER WHIRLPOOL WED6620HC0 Found lint screen would not seat all the way down and chute was full of lint. Removed all the lint. The screen sets in flush now. Informed customer to clean lint screen after every load. The rollers and idler sounded good.
Near Rochester, NY 14606
Evan
Job Details: 12/10/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that unit wouldn’t tumble but would heat. Upon inspection discovered that belt had broken. Replaced belt and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 341241 BELT
Near Henrietta, NY 14467
Evan
Job Details: 12/10/2020
MICROWAVE MAYTAG MMV4206FZ0 Replacing light socket and light due to unit continually blowing bulb after being replaced. Replaced both parts. Tested unit. Unit tested good
Near Henrietta, NY 14467
Evan
Job Details: 12/10/2020
DISHWASHER KITCHENAID KDFE104HPS1 Customer stated they are concerned dishwasher is leaking. Customer also stated they had prior water damage to floor before unit was installed. Removed kick panel to inspect underneath unit. Discovered water along back wall of home and underneath unit. Ran diagnostic cycle. No error codes. Observed unit during both fill and drain portion of cycle. Unit was not leaking during either portion of cycle. Tested this multiple times. Customer showed technician leak from basement. Leak is not coming from dishwasher. Customer is experiencing some sort of plumbing issue. Unit itself tested good
Near Williamson, NY 14589
James
Job Details: 12/10/2020
WASHER MAYTAG MVWB765FW2 Q1 n. Q2 n. Q3 n. Unit squeaking during cycle. Gearcase is leaking oil. Rotor bolt is seized and may need to be cut off to remove rotor. Need gearcase. Customer going to see about a parts authorization. Quoted 134.90 labor
Near Lyons, NY 14489
Steve
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KBFS20EVMS13 Replaced ice maker for not calling for water.
Near Rochester, NY 14605
Evan
Job Details: 12/10/2020
RANGE WHIRLPOOL WFE505W0HW1 Replacing burner switch due to unit failing to operate burner. Replaced switch. Tested unit. Unit tested good
Near Henrietta, NY 14467
Steve
Job Details: 12/08/2020
MICROWAVE WHIRLPOOL WMH53521HZ5 Replaced control and lamp holder for blown socket and light staying on after bulb replacement.
Near Webster, NY 14580
James
Job Details: 12/08/2020
WASHER MAYTAG MVWB865GC0 Dropped off parts
Near Brockport, NY 14420
James
Job Details: 12/08/2020
OVEN WHIRLPOOL WFG320M0BS3 Replaced glass and nameplate.
Near Rochester, NY 14623
Steve
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Added heat probe for persistent defrost drain icing up. If problem persists 5e problem will be deteriorating insulation around drain internally and is not repairable.
Near Rochester, NY 14609
Tanner
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Q1 no q2 no q3 noReplaced spray arms and feed tube. Tested unit and unit tested poorly. Inspected tub further and found unit was not level. Raised front of unit. Tested unit and unit tested good.
Near Webster, NY 14580
Tanner
Job Details: 12/08/2020
WASHER MAYTAG MVWX655DW0 "Q1 no q2 no q3Complaint of no spin. Noises. Following stored errors:F7E1 basket speed faultF0E5 off balance load Ran autodiagnostics cycle and observed basket spinning during agitate and agitator spinning during spin. Unit is not shifting properly. Further disassembled drive line and found drive hub completely worn out. Needs new drive hub and shift actuator. Replaced drive hub and actuator. Tested in autodiagnostics and ran high spin in manual diagnostic and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE , used 1 W10913953 (ACTUATOR), and 1 W10528947 (HUB) from stock"
Near Pittsford, NY 14534
Tanner
Job Details: 12/08/2020
DRYER MAYTAG MED9800tQ0 Q1 no q2 no q3 noComplaint of no start. Attempted to start unit. Control is responding. Unit not starting. Tested door switch and door switch tested good. Measured 240VAC to unit. Inspected control board and found thermal residue on control board. Start relay has burnt out. Needs new control board. ACU has been discontinued. Cannot obtain from genuine parts dealer. WP8546219; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL
Near Rochester, NY 14616
Evan
Job Details: 12/08/2020
WASHER KENMORE 110.925982 Customer stated that unit would not engage into spin. Upon inspection discovered that motor coupler had broken causing issue. Replaced coupler. Tested unit. Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 12/08/2020
REFRIGERATOR MAYTAG MTB1955BRA Customer stated the fresh food section was not cooling again after repair. They bought a new unit and placed this unit in garage. Garage is unheated. On arrival the unit was not plugged in. Tested heater and it was good at 31 ohms. The bi metal was also good. Plugged unit in and the fan is working as expected. No frost on coils. Informed customer the refrigerator will not cool properly in cold temperatures.
Near Rochester, NY 14616
Evan
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDP350PAAB6 Replacing control due to unit failing to finish cycle and dishes being very wet at end of cycle. Replaced controller. Ran diagnostic cycle. Confirmed Heater was working Unit tests good ; dspstn on spec-tagged invntry: 1 W10817264 CNTRL-ELEC
Near Rochester, NY 14616
Evan
Job Details: 12/08/2020
WASHER MAYTAG MHWC7500YW0 Customer stated that unit was failing to engage into spin. Ran diagnostic cycle when unit reached spin portion of cycle unit began to flash f06 error code. Code relates to tachometer issue with MCU. Called techline to verify issue. SR: 7729449789 techline agent stated that motor control is likely issue but if units bearing is noisy this could also cause issue due to amperage draw being higher causing tach not to read speed correctly. Customer does not want to proceed at this time due to part cost. Collected service call fee ; dspstn on spec-tagged invntry: 1 WPW10192987 MOTOR-DRVE
Near West Henrietta, NY 14586
Steve
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Ordering ice door for warm air entering ice bin and freezing it up. ; ordrng 1 W10823377 (mechanism delay)
Near Rochester, NY 14626
Evan
Job Details: 12/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was failing to clean dishes. Upon inspection checked for error codes. Unit displaying code 4-3 for wash motor failure. Wash motor will need to be replaced to correct issue. Replaced wash motor. Ran test cycle to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
Near Webster, NY 14580
James
Job Details: 12/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 n. Q2 n. Q3 n. Unit not defrosting and not making ice. Freezer at 15 degrees with thermostat closed. Heater turned on. Cycled icemaker in diagnostics. Need control. Icemaker adapter is about 1/2 an inch away from lh side cabinet with it fully installed. ; rqstng P&A on 1 W10843055 (cntrl-elec)
Near Victor, NY 14564
Steve
Job Details: 12/08/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced led driver for no power to lights. The lights turned on and checked good.
Near Canandaigua, NY 14424
Steve
Job Details: 12/08/2020
OVEN WHIRLPOOL WFE540H0ES0 Customer was locked out of the control and lock icon was on. Pressed start button for three seconds to unlock and range worked as expected. Charge partial service fee
Near Penfield, NY 14526
James
Job Details: 12/08/2020
OVEN GE JSP57B0F1BB "Switch sent issame as previous. Re order switch and inspect prior to scheduling. ; ordrng 1 WB24T10063 (switch,inf)"