Near Rochester, NY 14617
Shaiman
Job Details: 07/12/2019
DRYER MAYTAG LGQ9858PW0 "Replaced drum, screen, door switch, and installed maintenance kit. Unit testing good. ; ordrng 1 W10811916SHIPDIRECT (SHIP DIRECT )"
Near Honeoye Falls, NY 14472
Shaiman
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit fills and drains with water but will not run. Replacing sump motor and control. ; ordrng 1 W11087376 (SUMP MOTOR) and 1 W11305297 (CONTROL)
Near Canandaigua, NY 14424
Dave F
Job Details: 07/12/2019
WASHER MAYTAG MVWB835DW3 Replaced drain pump for being very loud . Tested unit in auto diagnostics tested good. Calibrated unit . Tested good .
Near Canandaigua, NY 14424
Dave F
Job Details: 07/12/2019
WASHER MAYTAG MVWX655DW1 F5E2 lid lock failure error code . Needs new lid lock ordering W11307244; rqstng P&A on 1 W11307244 (latch)
Near Rochester, NY 14617
Evan
Job Details: 07/12/2019
RANGE KITCHENAID KFGD500ESS04 Customer stated that upper oven was overheating and burning items. Checked for error codes upon arrival. No codes displayed. Ran test preheat with thermocouple inside cavity. Watched unit preheat to 350 and cycle burner on and off. Unit is heating as it should. Also ran preheat on bottom oven to 350. Lower oven got up to temp and maintained temperature as it should. Unit tested good
Near Palmyra, NY 14522
Dave F
Job Details: 07/12/2019
WASHER MAYTAG MVWC565FW1 Service pointer W11347319A . For clothes getting caught ordering new agitator. Ordering W11161960 . Customer was no show .; ordrng 1 W11161960 (agitator)
Near Manchester, NY 14504
Dave F
Job Details: 07/12/2019
DRYER WHIRLPOOL WGD4815EW2 "Called techline SR 7725323047 . Dryer is not advancing from cool down on auto dry it stays on the whole time and does not get to wrinkle shield . Techline said check orange wire make sure that it is plugged in and is good . Wire is good . Techline said to replace timer . Ordering timer WPW10185981; rqstng P&A on 1 WPW10185981 (timer), dspstn on spec-tagged invntry: 1 279769 FUSE-THERMAL 1 WP3387134 THMST-FIX , and 1 WP338906 SENSOR"
Near Pittsford, NY 14534
Shaiman
Job Details: 07/12/2019
WASHER WHIRLPOOL WFW87HEDW0 "Unit will not turn on; You are I will not respond to commands. According to customer, F6 E3 error code was on display before the unit died completely. User interface should be replaced. Customer declined further repair."
Near Rochester, NY 14624
Dave L
Job Details: 07/12/2019
RANGE WHIRLPOOL WEG750H0HZ0 Replaced electrodes that were grounding to the top panel.
Near Hamlin, NY 14464
Dave L
Job Details: 07/12/2019
RANGE WHIRLPOOL WFG515S0EW1 Replaced regulator for inconsistent lighting of front burners. Burner heads were incorrect. Reordering burners ; ordrng 1 WPW10515455 (BURNER )
Near Rochester, NY 14626
Dave L
Job Details: 07/12/2019
RANGE FRIGIDAIRE FGEF3055MFF Unit is not heating due to main control relay not closing . Elements testing good quotes for control and overlay. Customer denied repair
Near Rochester, NY 14606
Dave L
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Unit is not completing defrost due to an incorrect defrost thermostat. Ordering fan with harness ; rqstng P&A on 1 W10405166 (COVER) and 1 WPW10514110 (EVAP MOTOR)
Near Webster, NY 14580
Steve
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found water line inside refrigerator frozen again. Ordering door. ; ordrng 1 LW11026425 (FRZ DOOR SS)
Near Rochester, NY 14612
Dave L
Job Details: 07/12/2019
RANGE WHIRLPOOL WFG525S0HZ1 Adjusted door so it would shut evenly. Turned up rear left simmer.
Near Rochester, NY 14626
Dave L
Job Details: 07/12/2019
RANGE WHIRLPOOL WFG975H0HZ0 Replaced damaged burner caps.
Near Rochester, NY 14612
Dave L
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Water line to ice maker is frozen verified valve operation after defrosting line 120vac to tube heater. Replacing tube heater per Techline. ; ordrng 1 W11087201 (TUBE HEATER)
Near Webster, NY 14580
Steve
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Water dispenser is working ad expected. Removed water filter and it has better water flow. The evaporator is not frosted. Raised ff temp to recommended temp 37 degrees. The refrigerator tests good
Near Rochester, NY 14617
Evan
Job Details: 07/12/2019
WASHER MAYTAG MVWC200XW1 Replacing cam and motor due to unit being very noisy during spin/agitate portion of cycle. Replaced cam and motor. Ran test cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
Near Rochester, NY 14615
Dave L
Job Details: 07/12/2019
RANGE WHIRLPOOL WEGA25H0HN0 The UI would not operate in settings menu. Replaced UI. Convection fan will not operate in diagnostics checked fan connection behind unit. Voltage to fan. Fan will not run. Ordering fan and control. ; ordrng 1 W11048093 (CONVECTION FAN) and 1 W11205353 (CONTROL)
Near Palmyra, NY 14522
Dave F
Job Details: 07/12/2019
DISHWASHER KITCHENAID KDTE254ESS1 F8E4 F8E1 slow drain not draining error codes . Found the dishwasher was not draining . Found a piece of a broken plate stuck inside the drain pump . Cleaned out drain and drain hose as best as I could . Moved the drain hose to a better location. Advised customer that filters need to be cleaned and the best settings to run the unit on .tested unit in auto diagnostics. Tested good .
Near Macedon, NY 14502
Evan
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL WDF560SAFT1 "Customer stating that unit is not cleaning dishes properly. Spray arms are continually clogging causing poor wash performance. Also filter screen is warping causing issue with catching debris. Ordering spray arms and filter screen ; ordrng 1 W10491331 (LOWER SPRAY ARM ) and 1 WP3400918 (RETAINER CLIP ) and 1 WPW10327455 (3RD LEVEL SPRAY ARM ) and 1 WPW10463906 (SCREEN) and 1 WPW10498900 (UPPER SPRAY ARM), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Fairport, NY 14450
Steve
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL LFHT1831QF1 Found residual ice in the air tower in the freezer that was causing water leak. Removed ice.
Near Macedon, NY 14502
Evan
Job Details: 07/12/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Customer stated unit was leaking from corners of door. Upon inspection discovered that door was off hinge and gasket was uninstalled or right side of unit. Reseated door on hinge. Reinstalled gasket and ran test cycle. Unit completed cycle as it should.discovered that unit is missing upper bracket for tube feed. 3rd level spray arm is hanging and getting caught on upper rack. Ordering bracket ; ordrng 1 W10837623 (BRACKET TUBE FEED ), dspstn on spec-tagged invntry: 1 W11084121 SENSOR"
Near Webster, NY 14580
Steve
Job Details: 07/12/2019
WASHER WHIRLPOOL GHW9300PW4 Found washer tripping gfci as soon the motor started to turn. The unit need a motor control unit. Quoted customer ; rqstng P&A on 1 W10756692 (cntrl-elec)
Near Fairport, NY 14450
Evan
Job Details: 07/12/2019
RANGE MAYTAG MER6600FZ2 Customer stated that cook top had begun to crack around front left burner. Upon inspection discovered hairline crack starting from left corner of cooktop and spreading to left front burner. Replaced cooktop due to this. Unit tested good
Near Ontario, NY 14519
Dave F
Job Details: 07/12/2019
REFRIGERATOR WHIRLPOOL WRS322FDAT04 Replaced water housing for leaking . Tested unit . Tested good . No leaks .
Near Marion, NY 14505
Dave F
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL MDB4949SDZ0 Dishwasher not washing dishes . Wash motor not turning on . Replaced sump . Tested unit in auto diagnostics . Unit tested good . No leaks .
Near Penfield, NY 14526
Evan
Job Details: 07/12/2019
OVEN KITCHENAID KODE500ESS04 Replacing control due to unit displaying f1e1 error code (relay error) replaced control board. Ran test preheat on upper and lower ovens to 350 degrees. Both reached temperature as they should. Unit tested good
Near Fairport, NY 14450
Shaiman
Job Details: 07/12/2019
WASHER WHIRLPOOL WTW5000DW2 Customer concerned about unit shaking; a one time occurrence when machine was loaded with a blanket and a towel. Also concerned about a squeaking noise during spin and machine stopped mid cycle. Belt was touching the plastic pills cover. Adjusted the plastic cover then confirmed with customer that the shaking was from an unbalanced load event. Unit testing good.
Near Rochester, NY 14611
Steve
Job Details: 07/12/2019
WASHER MAYTAG MVWB835DC3 Found plastic on the ui that was interfering with user input. Removed plastic and instructed customer on use of ui. Started washer and it worked as expected.
Near Hilton, NY 14468
Steve
Job Details: 07/12/2019
REFRIGERATOR MAYTAG MZF34X18FW03 Replaced drier with dye drier for no refrigerant in unit on arrival. Recharged and The freezer s cooling now. ; used 2 WPW10143759 (DRIER-UV DYE) from stock
Near West Henrietta, NY 14586
Steve
Job Details: 07/12/2019
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Found black mark near the heater and residue on inner door, sump cover and tub walls. Looks like something had gotten burned on the heater. Tested in diagnostics and it tested good."
Near Ontario, NY 14519
Dave F
Job Details: 07/12/2019
REFRIGERATOR AMANA AFI2539ERM00 Ice maker not cycling . Replaced ice maker . New ice maker cycled and filled with water . Tested good customer will monitor.; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Near Churchville, NY 14428
Steve
Job Details: 07/12/2019
REFRIGERATOR GE PFSF6PKXDBB Found the evaporator cover in fresh food section is frozen on. Could not diagnose until the cover comes off. The customer is going remove power and thaw unit. The fan is not running. Ordering bi metal and fan. ; ordrng 1 WR02X12592 (thermo protector) and 1 WR60X10254 (asm motor fre.)
Near Penfield, NY 14526
Evan
Job Details: 07/12/2019
DISHWASHER KITCHENAID KDFE104HPS0 Customer stated unit was not cleaning dishes. Checked for error codes. Unit was displaying code 4-3 for wash motor not running. Unit is filling and draining but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good
Near Sodus, NY 14551
Evan
Job Details: 07/12/2019
RANGE JENN AIR JES9800CAS02 Customer stated that touch panel was not responsive. Upon inspection discovered that ribbon cable coming from UI had silver migration visible on ribbon cable. Unit needs new user interface. Customer called jenn air while tech was in home and received coverage for part cost. Replaced UI. Unit tested good Authorization code: JL62900AP1.3
Near Sodus, NY 14551
Evan
Job Details: 07/12/2019
DRYER MAYTAG MGDB835DW4 Concerting unit to liquid propane due to unit burning clothes while drying. Used conversion kit to convert from LP to natural gas. Also replacing vent due to same issue. Replaced vent ran test cycle. Unit tested good
Near Ontario, NY 14519
Shaiman
Job Details: 07/12/2019
DRYER WHIRLPOOL WED49STBW Dryer would not turn on. Replaced thermal fuse. Unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Pittsford, NY 14534
Steve
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL GB9FHDXWQ05 "Found the ice maker is working as expected. The temps in freezer we're a little warm. Found condenser coils were plugged with lint. Removed lint. Restarted refrigerator and start device failed first time. Ordering start device. ; rqstng P&A on 1 WP2320150 (start-dev), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Pittsford, NY 14534
Steve
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced left door ofr imperfections in stainless. Ordering both ff door gaskets for torn gaskets. Ordering user interface due to ui has to take damage to move from doors. Ordering top left screw cover for broken screw tabs and door not reading door closed all the time due to out of align cover; ordrng 2 W10917313 (gasket-dor)s and 1 W11314429 (UI) and 1 W11371720 (COVER)
Near East Rochester, NY 14445
Dave F
Job Details: 07/11/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Water valve theta connects to the water line is broken ordering new valve WPW10238100; ordrng 1 WPW10238100 (valve-inlt)
Near Rochester, NY 14615
Shaiman
Job Details: 07/11/2019
DRYER WHIRLPOOL WED4815EW1 "Customer concerned about a rumbling noise during operation. Installed maintenance kit, problem still present. Discovered the blower wheel was damaged causing the noisy vibration. Replacing motor and blowe. ; ordrng 1 279827 (MOTOR) and 2 WP487240 (SCREW)s and 2 WP681414 (SCREW)s and 1 WP694089 (BLOWER WHEEL) and 2 WP98234 (CLIP)s and 1 WPW10717210 (LINT SCREEN), used 1 4392065 (REPAIR KIT) from stock"
Near Rochester, NY 14609
Evan
Job Details: 07/11/2019
WASHER MAYTAG MVWB766FW0 Replacing console due to unit displaying f6e3 error code (acu cannot hear UI) replaced console. Ran test cycle. Unit tested good ATEC WARRANTY
Near Rochester, NY 14625
Steve
Job Details: 07/11/2019
MICROWAVE IKEA IBMS1455DS00 Replaced magnetron and Inverter for no heat. The microwave tested good.
Near Rochester, NY 14618
Steve
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced power supply board and led board. Replaced module that was left on last trip. The lights are testing good.
Near Rochester, NY 14625
Steve
Job Details: 07/11/2019
REFRIGERATOR MAYTAG MFI2568AEB Found the I maker fill tube full of ice preventing Ice. Remove ice and ice maker tested good.
Near Ontario, NY 14519
Evan
Job Details: 07/11/2019
WASHER MAYTAG MVWC425BW1 "Customer stated unit was very loud during operation and would not run through cycle completely. Checked for error codes. Unit displaying f5e1 (lid switch fault ) and f7e6 (motor fault) ran test cycle. Bearing inside gear case has gone bad unit is producing large howling noise while in spin. Also latch was struggling to lock at beginning of cycle. Ordering gear case and motor ; ordrng 1 W10832724 (MOTOR ) and 1 W11035747 (GEAR CASE ), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID 1 W10721967 CAM , and 1 WPW10006355 ACTUATOR"
Near Webster, NY 14580
Steve
Job Details: 07/11/2019
REFRIGERATOR JENN AIR JFC2089WEP11 Replaced ice maker for open motor on ice maker that was preventing ice production. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Fairport, NY 14450
Steve
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL LFHT1831QF1 Rerouted defrost drain for leaking in fresh food section. The refrigerator tested good
Near Rochester, NY 14622
Evan
Job Details: 07/11/2019
MICROWAVE WHIRLPOOL WMH53520CW2 "Unit is still experiencing same issue. Will not heat after changing out bad diode. Called techline. Techline recommending replacement of capacitor ,diode and transformer. ; ordrng 1 W10772112 (TRANSFORMER ) and 1 W11256462 (DIODE ) and 1 WPW10574736 (CAPACITOR ), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
Near Rochester, NY 14621
Evan
Job Details: 07/11/2019
DRYER KENMORE 417.804127 Customer stated unit was not heating. Upon inspection discovered that heating coil had snapped and fused itself to case causing issue. Unit needs heater and new bearing. Ordering heater and bearing ; ordrng 1 131553900 (HEATER ASSEMBLY ) and 1 5303281153 (BEARING KIT )
Near Rochester, NY 14621
Evan
Job Details: 07/11/2019
DRYER KENMORE 417.804127 Customer stated unit was not heating. Upon inspection discovered that heating coil had snapped causing issue. Ordering heater assembly ; ordrng 1 131553900 (HEATER ASSEMBLY )
Near Pittsford, NY 14534
Steve
Job Details: 07/11/2019
DRYER WHIRLPOOL WED4985EW0 Extra low heat 140 105 143 110 pushed back in and it went to 150 High heat 165 125 166 125 tested dryer and it tested good. The vent is clear.
Near Rochester, NY 14625
Dave F
Job Details: 07/11/2019
MICROWAVE IKEA IBMS1455DS00 Helped SM
Near Pittsford, NY 14534
Dave F
Job Details: 07/11/2019
COOKTOP WHIRLPOOL WEE510SAGB1 Cooktop not turning on . Found that the customer was not using the proper buttons to use the unit . Customer instruct.
Near Victor, NY 14564
Dave F
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL GSF26C5EXW02 Ice maker not working call techline SR 7725311299 . Checked power to ice maker no power. Checked power at the optics had power there 14 volts DC . Tested unit in test 25 ice maker unit has power going to it now . Replaced ice maker . Ice maker cycled . Tested good .
Near Victor, NY 14564
Dave F
Job Details: 07/11/2019
MICROWAVE JENN AIR JMV8208CS3 Door switch failed causing the door not closed error . Replaced both interlocks with kit W11244490 . Tested unit tested good . Microwave is covered under warranty.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near Rochester, NY 14618
Dave F
Job Details: 07/11/2019
WASHER FRIGIDAIRE GLTF2940ES3 "Found the rubber hose between the tub and the drain pump was not on correctly and has been like that for a long time due to the way the rubber hose was now folded over . Was able to reshape the rubber hose and get it back correct position, tighten hose clamps and tested unit . Unit Tested good . No leaks ."
Near Webster, NY 14580
Dave L
Job Details: 07/11/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Could not get compressor to change speed reordering compressor. ; ordrng 1 W10276644 (compressor)
Near Pittsford, NY 14534
Dave F
Job Details: 07/11/2019
REFRIGERATOR FRIGIDAIRE LGHN2844MF4 Unit making. Raddling noise . Found copper tube in the back raddling on another tube . Moved tube away from unit . No more raddling . Tighten freezer door handle and installed bar that was not installed in the freezer rails . Leveled the legs of the refrigerator. Unit . Tested good . There is more vibration then normal which may mean that the compressor would need to be replaced .. Unit tested good and is cooling as it should .
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Found bail arm fell off ice maker in the off position causing no ice production. Reattached arm and bent so it will not come off again.
Near Rochester, NY 14624
Shaiman
Job Details: 07/11/2019
DISHWASHER KITCHENAID KDTE104ESS1 Unit would not drain due to a clogged drain tube. Removed debris; unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details: 07/11/2019
WASHER MAYTAG MHW6000XW2 Customer concerned about unit not starting. F6E1 error code stored. MCU should be replaced. Customer declined further repair.
Near Rochester, NY 14623
Shaiman
Job Details: 07/11/2019
WASHER MAYTAG MVWB765FW3 Replaced gearcase. Repair successful.
Near Spencerport, NY 14559
Shaiman
Job Details: 07/11/2019
DRYER AMANA LE8217W2 "No continuity between the thermal fuse caused unit to not heat. Frayed wires were also found in the unit. Thermal fuse should be replaced along with new wires as a safety precaution. Customer declined further repair. ; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER 1 WP40111201 BELT , and 1 WP40113801 FUSE-THERMAL"
Near Webster, NY 14580
Evan
Job Details: 07/11/2019
WASHER MAYTAG MVWC565FW0 Replacing gear case and cam due to bearing inside gear case failing and cam cracking causing unit to not to engage into spin or agitate. Replaced gear case. Replaced cam. Ran calibration cycle. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock
Near Webster, NY 14580
Evan
Job Details: 07/11/2019
DISHWASHER KITCHENAID KUDS40CVSS4 Customer stated unit was leaking from corners of door. Upon inspection discovered that door gasket was warped causing issue. Replacing door gasket due to unit leaking from right side of door. Replaced gasket ran test cycle. Unit began to leak from middle of door. Opened door and found that unit was oversudsing. Ran multiple rinse cycles to wash out soap residue. Could not replicate issue once doing this. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/11/2019
DRYER MAYTAG MGDB766FW0 Customer stated they were experiencing long dry times and unit was producing rattling noise. Upon inspection discovered bracket for gas line was loose causing rattle. Tightened bracket. Ran test cycle. Watched unit cycle flame on and off correctly. Unit is functioning as it should. Spoke with customer about proper cycle selection and using larger loads due to drum size. Unit tested good
Near Hemlock, NY 14466
Dave F
Job Details: 07/11/2019
WASHER MAYTAG MVWB765FW2 Replaced control and user interface. Calibrated unit . Tested in auto diagnostics. Tested good. Sprayed connections by the plug that goes to the control and user with di-electric grease . Tested unit . Tested good .
Near Hilton, NY 14468
Dave L
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WZF34X16DW00 Unit was not defrosting due to failing defrost control. Replaced control. Customer to monitor.
Near Spencerport, NY 14559
Dave L
Job Details: 07/11/2019
THERMOSTAT NEST n/a Installed Nest thermostat and helped customer set it up.
Near Rochester, NY 14612
Dave L
Job Details: 07/11/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Installed and leveled door.
Near Rochester, NY 14613
Dave L
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Replaced damaged doors and nameplate.
Near Ontario, NY 14519
Dave L
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 Icemaker was testing full when empty. Replaced board emitter and receiver and ice level tested ok and water flowed into reservoir.
Near Rochester, NY 14606
Dave L
Job Details: 07/11/2019
REFRIGERATOR GE GSS25GGHECBB WR60X10307 quoted 330 for evaporator fan that is failing customer is going to think about the repair
Near Rochester, NY 14626
Dave L
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM Installed fan kit and sealed liner on both compartments due to moisture in the freezer. Customer to monitor.
Near Rochester, NY 14625
Evan
Job Details: 07/11/2019
DISHWASHER KITCHENAID KDTE234GPS0 Customer stated unit was not filling with water. Upon inspection discovered that valve was failing to actuate. Valve was receiving water but never opening to fill machine. Replaced valve. Ran diagnostic cycle. Unit tested good
Near Hilton, NY 14468
Dave L
Job Details: 07/11/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Rechecked refrigerator due to frosting. Fridge was defrosted upon arrival. Thermistor in defrost mode checking good. Tech line said there is nothing left to be done. Left SR number with customer.
Near Rochester, NY 14610
Evan
Job Details: 07/11/2019
RANGE KITCHENAID KOSE500EBL02 Customer stated that unit was not heating. Checked bake and broil elements for continuity both tested closed. Also tested thermal fuse that also tested close. Shut off power to unit while doing so. After restoring power ran test bake cycle. Unit heated up to 350 as it should. Control needed hard reset. Tested broil also. Unit got up to temperature as it should. Customer to monitor if issue persists tech recommending replacement of control board
Near Penfield, NY 14526
Evan
Job Details: 07/10/2019
DISHWASHER WHIRLPOOL WDF560SAFT2 Replacing wiring harness and control due to unit shutting off on its own while still receiving 120v. Replaced harness. Replaced control. Ran diagnostic cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 07/10/2019
DRYER MAYTAG MEDC465HW0 Customer stated door was extremely hard to shut stating that unit was moving while trying to shut door. Upon inspection discovered that door strike was sticking on catch for door. Replaced catch tested for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Near Webster, NY 14580
Dave L
Job Details: 07/10/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Found a small refrigerant leak at the compressor discharge tube. Repaired and recharged. Customer to monitor.
Near Webster, NY 14580
Evan
Job Details: 07/10/2019
DISHWASHER WHIRLPOOL MDB7949SDM0 Customer stated unit was not draining properly and water was leaking from front of door. Upon inspection discovered that door gasket was warped causing issue. Replaced gasket and ran test cycle. Unit completed cycle as it should. Could not replicate drain issue at this time. Spoke with customer about running drain cycle manually if issue was to arise again. Unit tested good otherwise. ; used 1 W10300924V (GASKET) from stock
Near Ontario, NY 14519
Dave L
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 Unit freezing items in the fresh food. Riser bins in the incorrect position. Instructed customer to keep back wall clear. Raised freezer temp to +2 customer to monitor
Near Williamson, NY 14589
Dave L
Job Details: 07/10/2019
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced the evaporator fresh food thermistor due to a frozen fresh food evaporator. Changed defrost to an 8 hour fixed defrost. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR
Near Webster, NY 14580
Dave L
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRS325SDHW00 The evaporator is not defrosting due to an open thermistor. Replaced thermistor and defrosted the coil
Near Fairport, NY 14450
Dave F
Job Details: 07/10/2019
DISHWASHER KENMORE 665.13043K110 Called 2/10 Auth code 5932-4027-2111. . Wash pump not turning on. Replaced wash pump with WPW10482482 . Unit tested good .
Near Fairport, NY 14450
Dave F
Job Details: 07/10/2019
RANGE WHIRLPOOL GW399LXUS06 Customer found wheel to drawer . Installed screw and roller . Drawer tested good . Installed new ignitor. Tested unit . Tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 07/10/2019
REFRIGERATOR MAYTAG MFC2061HEB Tester start device worked . Replaced tester with new start device. Unit is now working as expected.
Near Clifton Springs, NY 14432
Dave F
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Drain tube was plugged from freezer evap . Installed new drain W10619951 . Ice maker also not cycling . Replaced ice maker W10884390 . Tested unit tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 WPW10503278 ADC - JAZZ
Near Clifton Springs, NY 14432
Dave F
Job Details: 07/10/2019
WASHER WHIRLPOOL MVWX655DW1 Drain pump stuck on . Held the cancel button until the control turned off . Went into diagnostics. No error codes . Ran auto diagnostics test . Found the water flow that was coming in was very low. Calibrated unit . Unit tested good . Customer is going to get water pressure checked .
Near Canandaigua, NY 14424
Steve
Job Details: 07/10/2019
REFRIGERATOR JENN AIR JSC24C8EAM00 The refrigerator is not cooling. The three way valve is not sending refrigerant to proper compartments. Found no leaks. The wiring had been spliced about an inch from cabinet. Called tech line and the harness is not a replaceable part. Customer is going to replace
Near Geneva, NY 14456
Steve
Job Details: 07/10/2019
FREEZER WHIRLPOOL WZC3115DW Replaced drier And recharged refrigerant for no or low charge causing no cool. The freezer is now cooling.
Near Hilton, NY 14468
Dave L
Job Details: 07/10/2019
OVEN JENN AIR JDS1750ES0 "Oven is not heating intermittently. Keypad error in diagnostics. Ordering console, oven control and sensor. ; rqstng P&A on 1 W10803488 (cntrl-elec) and 1 W10833885 (sensor) and 1 W11039015 (panl-cntrl)"
Near West Henrietta, NY 14586
Steve
Job Details: 07/10/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 "Replaced light switch for delay when light is lighting. Same result. Replaced led board. Same result. Called tech line due to led not accessible. Sr#7725303339 The led is unrepairable. Called tech line and documented. First call to tech , they had me removed the light and try to remove insulation. The liner was damaged during attempted repair."
Near Rochester, NY 14618
Steve
Job Details: 07/10/2019
REFRIGERATOR KENMORE 106.512691 Found a mouse in the fan blade by the compressor causing the unit to heat up. Renoved d mouse and fan worked as expected.
Near Rochester, NY 14617
Dave L
Job Details: 07/10/2019
REFRIGERATOR/TOP MAYTAG MRT711BZDM Unit has a plugged defrost drain. Cleaned drain and removed ice from the freezer .
Near Rochester, NY 14626
Dave L
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Icemaker was cracked. Replaced icemaker.
Near Caledonia, NY 14423
Dave F
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL ED22TEXHW02 Ice maker is leaking . Cycled unit .ice maker turned on . Tested water flow . Flow was low . Turned off valve and turned back on. Cycled ice maker again . Water flow was much better . Ordering icemaker 4317943. Customer will monitor to make sure that the ice maker is not leaking its self .; ordrng 1 4317943 (icemaker only)
Near Sodus, NY 14551
Evan
Job Details: 07/10/2019
WASHER MAYTAG MVWC565FW0 Customer stated that unit was not spinning out properly. Checked for error codes. Unit displaying 2 codes f7e1 (basket speed fault) and f0e5 (unbalanced load) inspected can and shifter underneath machine. Discovered that cam but was loose causing issue. Tightened cam nut. Ran diagnostic cycle ran calibration cycle. Unit tested good