Near Marion, NY 14505
Evan
Job Details:
01/14/2021
DRYER WHIRLPOOL WGD85HEFC0
Customer stated unit was producing noise while in use. Upon inspection discovered that idler pulley was seized causing issue. Replaced idler pulley. Tested unit. Unit tested good ; used 1 279640 (PULLEY-IDLER) from stock
Near Webster, NY 14580
Tanner
Job Details:
01/14/2021
DRYER MAYTAG MGD8200FW0
Q1 no q2 no q3 noComplaint of gas smell. Ran unit and unit smells of normal combustion. Vent tested unit and unit Tested good. Per JJ on prior service call was experiencing intermittent ignitions. Did not present on today's visit. Ordering new gas valve.; ordrng 1 WPW10118347 (Gas valve)
Near Webster, NY 14580
James
Job Details:
01/14/2021
REFRIGERATOR KENMORE 10657784703
Unit not cooling. Only partial Frost pattern. Sealed system leak. Evaporator needs replacing. Customer opt not to repair. Refund for part not used.
Near Irondequoit, NY 14617
James
Job Details:
01/14/2021
WASHER MAYTAG MVWB765FW3
Q1 n. Q2 n. Q3 n. Unit makes clunking noise during agitation. Found excessive play in transmission shaft. Need gearcase. ; ordrng 1 W11393685 (Gearcase)
Near Pittsford, NY 14534
Steve
Job Details:
01/14/2021
DISHWASHER KITCHENAID KUDS30IXBT2
Ordering vent for leaking. ; ordrng 1 WPW10469575 (vent)
Near Webster, NY 14580
James
Job Details:
01/14/2021
MICROWAVE WHIRLPOOL WMH31017HS2
Q1 n. Q2 n. Q3 n. Unit has bulb broken in socket. Replaced bulb and tested.
Near Webster, NY 14580
James
Job Details:
01/14/2021
MICROWAVE KITCHENAID KMHS120ESS5
Q1 n. Q2 n. Q3 n. Interlock stuck and blew the fuse. Replaced interlocks and fuse. Unit functions properly. ; used 1 Wpm0805101 (Fuse) from stock
Near Nunda, NY 14517
Steve
Job Details:
01/14/2021
RANGE GE JB740DP1BB
Ordering part for friend; ordrng 1 WB30T10130 (range 12 haliant sur) and 1 WB30T10135 (surface element)
Near Rochester, NY 14607
Dave L
Job Details:
01/14/2021
REFRIGERATOR WHIRLPOOL n/a
Called customer to discuss freezing issue in the fresh food section. Prepared customer for the likelihood of the unit needing a substantial repair. Found ice ball at evaporator inlet indicating a low charge. Unit needs sealed system work. Customer wasnt interested in that cost.
Near Penfield, NY 14625
Dave L
Job Details:
01/14/2021
REFRIGERATOR MAYTAG MFI2569VEM3
WPW10310240 has failed Causing no cooling. Quoted forControl. Customer was not interested in the repair at this time. They will contact us if they wish to proceed
Near Bloomfield, NY 14469
Steve
Job Details:
01/14/2021
WASHER MAYTAG MHW5630HC0
Found legs all the way down and barely in holes to stabilize washer. Screwed in all the legs to stabilize washer and stop it from bouncing and moving while spinning.
Near Lyons, NY 14489
Steve
Job Details:
01/14/2021
DISHWASHER WHIRLPOOL WDP370PAHB0
Found connection to drain pump came loose. Removed and reseated connection and the dishwasher is draining as expected.
Near Fairport, NY 14450
Steve
Job Details:
01/14/2021
RANGE KITCHENAID KFGG504KPS0
Sr# 7729744660Customer stated the knobs above door were getting hot after cooking at 425 or 450. Tested oven At 425 and no hot air is escaping door. The panel behind knobs were getting warm. Called manufacturer to document. Pulled insulation forward on cavity a bit. The panels getting warm are normal operation at high temps.
Near Fairport, NY 14450
Steve
Job Details:
01/14/2021
DISHWASHER KITCHENAID KDTM504EPA2
Found F9e4 lower spray arm error code. Repositioned lower spray arm to proper position and tested with glass. The dishwasher is working as expected.
Near Victor, NY 14564
Tanner
Job Details:
01/14/2021
DRYER KENMORE 110.6513241
Q1 no q2 no q3 noReplaced timer. Tested on timed dry and auto dry and unit tested good.
Near Marion, NY 14505
Tanner
Job Details:
01/14/2021
WASHER MAYTAG MVWX655DW2
Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.
Near Rochester, NY 14625
Tanner
Job Details:
01/14/2021
WASHER MAYTAG MHW5630HC0
Q1 no q2 no q3 noComplaint of no operation. Control lock was on. Instructed on control lock. Ran autodiagnostics cycle and unit tested good
Near Williamson, NY 14589
Evan
Job Details:
01/14/2021
WASHER MAYTAG MVWB765FW2
Replacing gear case due to gear case producing noise while in agitate and also gear case beginning to leak oil. Replaced gear case. Tested unit. Unit tested good. Part is covered under 1 year ATEC warranty
Near Sodus Point, NY 14555
Evan
Job Details:
01/14/2021
RANGE KITCHENAID KDRS505XSS03
Replacing manifold due to valve on manifold seizing causing burner not to operate. Replaced manifold. Tested burners. Unit tested good
Near Brighton, NY 14610
Tanner
Job Details:
01/14/2021
WASHER KENMORE 110.2892479
Q1 no q2 no q3 noComplaint of grindings and then no spin. Unit does drain.Removed shell and found oil has leaked from transmission. Oil leak is excess leaking into clutch brake assembly. Needs new gearcase and clutch. Based on cost of repair customer will replace. Cleaned interior dryer of lint
Near Rochester, NY 14621
James
Job Details:
01/14/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Q1 nq2 n q3 n. Unit makes grinding noise. Replaced damper and tested. Unit functions properly. ; used 1 WPW10594330 (Control) from stock
Near Rochester, NY 14607
James
Job Details:
01/14/2021
WASHER MAYTAG MVWX655DW1
Part drop off
Near Rochester, NY 14608
James
Job Details:
01/14/2021
WASHER MAYTAG MVWB855DC4
Q1 n. Q2 n. Q3 n. Complaint of washer banging during spin. Tested gearcase and it functions properly. Low water level. Reclaibrated control and unit functions as deigned. Left part with customer. Customer is to monitor.
Near Fairport, NY 14450
Tanner
Job Details:
01/14/2021
WASHER CROSLEY VAW3584GW1
Q1 no q2 no q3 noReplaced motor and harnesses. Tested unit and unit tested good.Verbal signature acknowledged.
Near Walworth, NY 14568
Evan
Job Details:
01/08/2021
DISHWASHER MAYTAG MDB8959SKZ0
Customer stating that unit will not drain. Discovered that drain pump is receiving voltage but only operating intermittently. Ordering pump ; ordrng 1 W11412291 (DRAIN PUMP )
Near Macedon, NY 14502
Evan
Job Details:
01/08/2021
WASHER MAYTAG MVWB835DW4
Customer stating that unit is failing to accept commands. Upon inspection discovered f6e2 error code stored for unit failing to communicate with acu. Console will need to be replaced. Ordering console ; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )
Near North Chili, NY 14514
Dave L
Job Details:
01/08/2021
WASHER MAYTAG MVWX655DW1
"The customer is having an issue with stripped basket hubs. Other companys have replaced this several times in the past two months. The hubs are stripping because the splines on the transmission are worn. Ordering the gearcase and hub. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (Hub), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
Near Rochester, NY 14626
Dave L
Job Details:
01/08/2021
WASHER MAYTAG MHW5630HW0
"Unit is leaking during use because the bellow gasket has a large tear on the right hand sided. Ordering bellow. ; ordrng 1 W11314648 (Bellow), dspstn on spec-tagged invntry: 1 W11465533 DISPENSER"
Near Rochester, NY 14609
James
Job Details:
01/08/2021
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02
"Q1 n. Q2 n. Q3 n. Ice not dispensing. Found ice bin disengages auger motor during operation and ice intermittently will dispense. Ice bin broken. Need bin. ; rqstng P&A on 1 W10192861 (ICE BIN), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER , states that autho needed"
Near Ontario, NY 14519
James
Job Details:
01/08/2021
RANGE WHIRLPOOL WFG374LVS0
Q1 n. Q2 n. Q3 n. Burner turns off before preheat is finished. Cleaned ignitor and tested. Problem remains. Ned igniter. ; ordrng 1 WP9758079 (igntr-oven)
Near Livonia, NY 14487
Steve
Job Details:
01/08/2021
RANGE KITCHENAID KSDG950ESS1
"Replaced ui for stuck key error. Low fan speed does not work on downdraft. No power going to fan. Fan tests good with 36 ohms. Ordering control; ordrng 1 W11100513 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10915031 PANEL-CONTROL"
Near Fairport, NY 14450
Evan
Job Details:
01/08/2021
MICROWAVE JENN AIR JMC813DD3
Customer stating that unit will not power on. Confirmed incoming voltage was correct. Unit needs thermal fuse. Ordering fuse ; ordrng 1 R0131025 (THERMAL FUSE )
Near Rochester, NY 14623
Steve
Job Details:
01/08/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXW01
Ordering ice maker for open motor.
Near Rochester, NY 14623
Steve
Job Details:
01/08/2021
MICROWAVE WHIRLPOOL WMH32519CT1
The unit is pulling 11 amps and not heating. Ordering diode and magnetron. ; rqstng P&A on 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)
Near East Rochester, NY 14445
Steve
Job Details:
01/08/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06
Customer states the temps are ranging in unit. +18 degrees overnight in freezer and ranging temps in fresh food section up to 45 degrees. Adjusted damper in freezer to max. Lowered co tool setting from max to one spot under recommended. Restricted warm air returns. Ordering control and thermistor. For better regulation of temps. ; ordrng 1 W11353813 (CONTROL BOX) and 1 W11438736 (THERMISTOR)
Near Mendon, NY 14506
Steve
Job Details:
01/08/2021
RANGE WHIRLPOOL WEE730H0DSO
Found f0e1 main control fault and runaway temp error causing no operation. Quoted for main control and sensor. ; rqstng P&A on 1 W10833885 (sensor) and 1 W11050557 (cntrl-elec)
Near Honeoye Falls, NY 14472
Steve
Job Details:
01/08/2021
RANGE KITCHENAID KEBC247VSS02
Found gasket is brittle on right side and starting to fray. Ordering gasket ; rqstng P&A on 1 WP4455380 (gaskt-door)
Near Rochester, NY 14615
James
Job Details:
01/08/2021
DISHWASHER MAYTAG MDB4949SDM2
Q1 n. Q2 n. Q3 n. Spray arms not rotating. Checked filter and cleaned spray arms. Problem persists. Wheels missing from lower rack. Need parts. ; rqstng P&A on 4 W10195416V (dish rack wheel)s
Near Webster, NY 14580
Evan
Job Details:
01/08/2021
DRYER MAYTAG MEDB835DC4
"Customer stating they are experiencing same issue as before. Unit is shutting off during cycle. Control, console and moisture sensor have been previously replaced. Ran diagnostic cycle to confirm function unit has no error codes stored. Unit is functioning as it should. Called techline to document issue. Unit itself if functioning as designed."
Near Penfield, NY 14526
Evan
Job Details:
01/08/2021
DRYER MAYTAG MGD6630HW1
Customer stated that unit was rattling and vibrating while in use. Discovered that blower housing was causing issue. Adjusted housing and tested unit for customer. Unit tested good
Near Brockport, NY 14420
Dave L
Job Details:
01/08/2021
DISHWASHER KITCHENAID KUDC10FXSS6
Replaced track wheels that were broken. Unit testing ok
Near Spencerport, NY 14559
Dave L
Job Details:
01/08/2021
RANGE KITCHENAID NA1368989
Customer is experiencing a grounding issue with the burners which is causing them to spark at random times during use. This is a very large cooktop that has been caulked to the counter and then panned in with cabinetry on the bottom. Unable to remove this unit for diagnosis or retrieve The model or serial number. Unable to give a proper diagnosis due to the installation customer agreed to have the unit uninstalled/ provide model serial before service can be done. They do not seek to reschedule at this time. Did not charge as I could not provide them with a diagnosis.
Near Rochester, NY 14624
Dave L
Job Details:
01/08/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Customer had items stacked up near damper causing freezing temperatures in the fresh food section. These items have been removed and temps are normal. Freezer was set too high co tribute from to the issue. Recommending that items not be placed on upper shelf near damper or on shelves touching back wall.
Near Rochester, NY 14617
Dave L
Job Details:
01/08/2021
DRYER KENMORE 11087582110
The timer on the dryer will not advance in any cycle. The timer 695419 is NLA office to refund part and labor for door switch.
Near Rochester, NY 14616
Dave L
Job Details:
01/08/2021
WASHER MAYTAG MVWC465HW
Customer concerned that that lid lock is not operating when its supposed to. Lock tested ok in diagnostics. Locks properly in drain and spin. Ran quick wash to verify operation in wash cycles. Lid locks after wash cycleHas completed per owners manual. Unit testing ok
Near Rochester, NY 14616
Dave L
Job Details:
01/08/2021
DISHWASHER WHIRLPOOL WDP350PAAB6
Customer is still having to start the dishwasher at random because the start light is blinking. The doorSwitch opening is the only thing that will cause this to occur. The switch and harness tested ok. Replaced harness in suspicion that it may be failing intermittently. No errors stored in diagnostics. Customer to monitor.
Near Webster, NY 14580
James
Job Details:
01/08/2021
DRYER MAYTAG MEDE300VW1
Q1 n. Q2 n. Q3 n. Complaint that dryer takes several cycles to dry. Verified vent is clear to outside. Inspected rollers and blower. Found door sometimes would open during cycle. Adjusted door catches and retested. Could not replicate problem. Customer is to monitor. If problem persists replace thermistor. Washer pump dies mid cycle. Need 280187. Quote 367.69
Near Irondequoit, NY 14617
James
Job Details:
01/08/2021
WASHER MAYTAG MVW6200KW0
Q1 n. Q2 n. Q3 n. Unit leaking underneath. Found clamp in wrong location on pump. Corrected hose clamp and tested. Unit functions properly. Customer is to monitor.
Near Irondequoit, NY 14609
James
Job Details:
01/08/2021
WASHER WHIRLPOOL WTW5000DW1
Q1 n. Q2 n. Q3 n. Unit intermittently stops full of water. Overload error. Found sink will backup in large loads and siphon into washer. Raised drain hose. Recommend having drain snaked in sink. No sc due to previous misdiagnosis
Near Webster, NY 14580
James
Job Details:
01/08/2021
DISHWASHER KITCHENAID KDPE234GPSO
Q1 n. Q2 n. Q3 n. Unit not washing. Disconnected wash motor from control and reconnected and pump turned on. Ran diagnostics cycle and started normal cycle successfully. Customer is to monitor if problem persists replace pump. W11085683
Near Ontario, NY 14519
James
Job Details:
01/08/2021
REFRIGERATOR WHIRLPOOL WRT771RWYW01
Called tech line 819043 probe. Ref 7729691016Q1 n. Q2 n. Q3 n. Unit not defrosting. Thermistor passed heater turned on. Found styrofoam stuck in drain causing it to freeze. Defrosted evap and drain. Customer is to monitor. If problem persists replace probe and control.
Near Rochester, NY 14610
James
Job Details:
01/08/2021
WASHER WHIRLPOOL WFW94HEXW2
Replaced acu and ran rinse and spin cycle. One year warranty on repair.
Near Rochester, NY 14626
Dave L
Job Details:
01/08/2021
DRYER MAYTAG MEDB850YW0
Replaced belt thats was incorrectly sized from repair kit. Unit tested good after installation.
Near Avon, NY 14414
Steve
Job Details:
01/08/2021
WASHER WHIRLPOOL WTW5000DW3
Found the outlet the washer was hooked to was reversed polarity. Found the drain line has sewer smell cap on it and it ran horizontally. The washer took extra time to drain. Informed customer about outlet and recommended to reroute drain. The washer passed all tests in diagnostics.
Near Rochester, NY 14623
Steve
Job Details:
01/08/2021
WASHER MAYTAG MHW3505FW1
Found the drain pump was seized causing no drain. Freed pump and it is draining as expected now. The washer tests good.
Near Pittsford, NY 14534
Evan
Job Details:
01/08/2021
DISHWASHER KITCHENAID KUDS30IXBT2
Replacing vent fan housing due to unit dripping from housing. Replaced vent tested unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
01/08/2021
DISHWASHER KENMORE 665.13032K112
Customer states that unit will not run cycle. Upon inspection discovered that fan motor is drawing too much power causing unit not to operate. After unplugging fan motor unit began to run as it should. Quoted customer for repair. Customer to consider repair and contact office if they would like to proceed. Fan motor: WPW10428211 $75.00 S&H $15.00Labor $35.65
Near Victor, NY 14564
Steve
Job Details:
01/08/2021
COOKTOP KITCHENAID KICU509XBL00
Replaced display for broken coils on display. Programmed and the cooktop works as expected
Near Rochester, NY 14626
James
Job Details:
01/08/2021
MICROWAVE KITCHENAID KCMS2055SSS1
Q1 n. Q2 n. Q3 n. Unit makes loud noise during use. Need magnetron. Customer opted not to repair. W10859575
Near Walworth, NY 14568
Evan
Job Details:
01/06/2021
DISHWASHER MAYTAG MDB7749SBM3
Customer stating that unit was failing to respond to commands. Upon inspection discovered that console ribbon cable has silver migration on ribbon cable causing issue. Replaced console and tested unit. Unit now functioning as it should. Unit tested good
Near Fairport, NY 14450
James
Job Details:
01/06/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Q1 n. Q2 n. Q3 n. Unit was not cooling in freezer and ice was formed on outside of evap cover. Icemaker not functioning. Leds intermittently not working until power is reset. Unit was turned off at arrival. Powered unit on and checked fans and compressor. Icemaker cycled and filled. Disconnected pantry UI and customer is to monitor. Issue most likely freezer evap thermistor or control board. Pre order control and will fully diagnose on return. ; ordrng 1 WPW10675033 (CNTRL)
Near Rochester, NY 14622
Evan
Job Details:
01/06/2021
DISHWASHER WHIRLPOOL WDTA50SAHNO
Customer stated that upper rack is falling. Upon inspection discovered that wheels have broken off adjusters causing issue. Replaced adjusters. Tested rack. Unit tested good
Near East Rochester, NY 14445
James
Job Details:
01/06/2021
REFRIGERATOR KITCHENAID KRFF707ESS01
Q1 n. Q2 n. Q3 n. Freezer led not turning on. Frost forming on icemaker adapter. Need adapter kit and led. ; rqstng P&A on 1 W10648043 (adapter) and 1 W10695459 (module)
Near Irondequoit, NY 14622
Evan
Job Details:
01/06/2021
DRYER AMANA NGD4655EW2
Customer stated that unit was producing noise while in use. Discovered that left side roller is causing issue. Replaced rollers and tested unit. Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Rochester, NY 14609
Evan
Job Details:
01/06/2021
WASHER MAYTAG MVWX655DW1
Replacing drive hub and wash plate due to unit failing to engage into spin. Replaced drive hub and wash plate. Ran test cycle. Unit tested good ; used 1 W10528947 (HUB) from stock
Near Fairport, NY 14450
James
Job Details:
01/06/2021
DISHWASHER KITCHENAID KDTE104EBL0
Q1 n. Q2 n. Q3 n. Unit not washing dishes. Gasket torn under user interface. Gasket torn on tub. Dispenser intermittently not opening. Tested unit and pump not generating enough pressure to rotate spray arms. Seals torn. Dispenser passed in diagnostics. Need parts. ; rqstng P&A on 1 W11213719 (seal) and 1 WPW10605057 (pump and motor assy)
Near Rochester, NY 14618
Evan
Job Details:
01/06/2021
DISHWASHER KENMORE 665.12783K311
Customer stated that unit would not drain. Upon inspection discovered that drain hose and pump were severely clogged causing issue. Unit had multiple drain error codes. Cleared hose and pump. Ran test cycle to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W10789434 CLAMP
Near Webster, NY 14580
James
Job Details:
01/06/2021
DRYER WHIRLPOOL WED8200YW0
Replaced belt rollers and idler. Checked that vent was attached. Unit functions properly. Atech warranty due to misdiagnosis. ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Webster, NY 14580
James
Job Details:
01/06/2021
REFRIGERATOR WHIRLPOOL WRSA71CIHN00
Replaced parts and sealed new damper with sealer gum. Damper cycled and made no unusual noise. Customer is to monitor.
Near Brockport, NY 14420
Dave L
Job Details:
01/06/2021
WASHER MAYTAG MHW6630HW0
7729663409 documented Low flow error with diagnostics. Unit passes tests in diagnostics. Ordering pressure switch and ACU; ordrng 1 W11316246 (Pressure switch) and 1 W11322883 (ACU) and 1 W11133142 (Harness)
Near Irondequoit, NY 14617
James
Job Details:
01/06/2021
REFRIGERATOR AMANA AFD2535FES6
"Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker harness unplugged from module. Plugged in and cycled. Unit never filled. Jumped valve at module valve never turned on. Need valve. ; ordrng 1 WP12544124 (valve), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Rochester, NY 14620
James
Job Details:
01/06/2021
REFRIGERATOR MAYTAG MBF2258XEW1
"Q1 n. Q2 n. Q3 n. Unit not cooling properly. Evap frozen. Drain clogged. Heater turned on in diagnostics. Replaced jazz board and drain tube. Defrosted evap. Unit functions properly. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN , used 1 WPW10503278 (ADC - JAZZ) from stock"
Near Webster, NY 14580
James
Job Details:
01/06/2021
REFRIGERATOR KITCHENAID KRFF305EBS00
Q1 n. Q2 n. Q3 n. Replaced gaskets and molded with heat gun.
Near Churchville, NY 14428
Steve
Job Details:
01/06/2021
RANGE WHIRLPOOL WEG730H0DS0
Replaced ignitor for not holding temperatures and not always lighting.
Near Irondequoit, NY 14609
James
Job Details:
01/06/2021
DISHWASHER MAYTAG MDB8959SKZ0
Replaced pump and tested. No leaks found.
Near Rochester, NY 14625
James
Job Details:
01/06/2021
REFRIGERATOR MAYTAG MFI2269FRZ00
Replaced control and icemaker cycled shortly after. Customer is to monitor.
Near Brockport, NY 14420
Dave L
Job Details:
01/06/2021
OVEN JENN AIR JJW3830WS00
The electrical whip to the unit has been installed with no clearance for uninstallation. The junction box is located in a drop ceiling in the basement. The customer is going to have a longer whip installed so that the repair can be made. ; schdld next appmnt for 1/13 WED !
Near Rochester, NY 14624
Steve
Job Details:
01/06/2021
DISHWASHER KITCHENAID KDTM404KPS0
Found the drain line from house comes out back wall behind dishwasher and when dishwasher is pushed into place it kinks drain causing long drain error. The customer is going to reroute drain hose.
Near Spencerport, NY 14559
Dave L
Job Details:
01/06/2021
REFRIGERATOR MAYTAG MRT118FFFH01
"Unit is freezing items in the fresh food section. Found that the evaporator thermistor reads out of tolerance. Confirmed with Techline. Replaced freezer thermistor. When doing so found an incomplete frost pattern indicating a low charge. Quoted for evaporator. Customer denied the repair. Also found that the control that was replaced had the thermistor wires wired incorrectly per the service sheet. Re ordering the control as well to confirm this as Techline was unable to assist with something that technical. Quote is 651.60 for evaporator; ordrng 1 W11353815 (Control), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Brighton, NY 14620
Evan
Job Details:
01/06/2021
WASHER WHIRLPOOL WTW7500GC2
Replacing drain pump and wash plate due to unit not draining and technician failing to be able to remove wash plate. Replaced both parts. Tested unit unit tested good ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Rochester, NY 14626
Dave L
Job Details:
01/06/2021
DRYER MAYTAG MEDB850YW0
"The unit will not run because the belt switch is open. The idler is stuck and caused the belt to break. Installed repair kit for worn idler and rollers and will return with the belt. ; ordrng 1 WPW10136934 (Belt), used 1 4392067 from stock"
Near Penfield, NY 14526
Steve
Job Details:
01/06/2021
REFRIGERATOR WHIRLPOOL WRS965CIAH00
Refrigerator is working as expected. Temps are good in refigerator and is making ice properly. The refigerator tests good
Near Webster, NY 14580
Dave L
Job Details:
01/06/2021
MICROWAVE WHIRLPOOL WMH32519HZ5
"One of the interlock switches is failing. All switches testing ok when uninstalled. The old w11244494 interlock kit no longer works because two switches have been changed to smaller terminals. Ordering interlocks ; ordrng 1 W11433682 (Interlock) and 1 W11433683 (Interlock), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14611
Tanner
Job Details:
01/06/2021
WASHER MAYTAG MVWX655DW1
Q1 no q2 no q3 noReplaced drain hose with proper assembly. Tested unit and unit tested good.
Near Rochester, NY 14611
Tanner
Job Details:
01/06/2021
WASHER MAYTAG MVWC465HW0
"Q1 no q2 no q3 noComplaint of not advancing to wash cycle. Following stored errors:F8E1 long fillF7E1 basket speed faultRan autodiagnostics and completed without issue. Ran tachometer test and unit optics failed. Replaced shift actuator. Recalibrated unit. Ran autodiagnostics and unit tested good.; dspstn on spec-tagged invntry: 1 W10721967 CAM , used 1 W10913953 (ACTUATOR) from stock"
Near Rochester, NY 14616
Dave L
Job Details:
01/06/2021
WASHER WHIRLPOOL WTW7000DW
Spoke with customer about possible water hammer issue. Pre ordered valve per customers request. ; ordrng 1 W11173597 (Valve with)
Near Rochester, NY 14606
Tanner
Job Details:
01/06/2021
DISHWASHER WHIRLPOOL WDF330PAHW2
Q1 no q2 no q3 noReplaced friction sleeves. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14610
Tanner
Job Details:
01/06/2021
WASHER MAYTAG MHW3505FW1
Q1 no q2 no q3 noComplaint of door stuck locked. Put in diagnostic. Cancelled and unit unlocked. Following stored error:F9E1 long drain. Ran autodiagnostics and unit will not drain. Pump hums but is pushing zero water. Pump has mechanically failed. Replaced drain pump. Tested unit and unit tested good.; used 1 WPW10605427 (PUMP) from stock
Near Pittsford, NY 14534
Tanner
Job Details:
01/06/2021
WASHER WHIRLPOOL WTW8100BW0
Q1 no q2 no q3 noComplaint of unit making noise especially in high spin.No stored errors.Ran diagnostics and unit displayed F51 error. Unit making noise associated with bad bearing. Replaced bearing. Sound is gone however unit still making uL and error 51. Scheduled for next day AM. Service fee collected. ; used 1 W10435302 (BEARING) from stock
Near Victor, NY 14564
Steve
Job Details:
01/06/2021
REFRIGERATOR KITCHENAID KRFC300EBS01
Found evap fan motor not running. Ordering fan motor. ; ordrng 1 W11024089 (motor-evap)
Near Webster, NY 14580
Dave L
Job Details:
01/06/2021
DISHWASHER KITCHENAID KDTM404ESS2
Ran the dishwasher in diagnostics to locate the source of the leak. With the clear door on I never saw the lower spray arm move. Uninstalled and reinstalled lower spray arm. Got the spray arm to move normally. Retested in diagnostics with the door shut.
Near Hilton, NY 14468
Dave L
Job Details:
01/06/2021
DRYER MAYTAG MGDE300VW
Checked airflow due to long dry times. Airflow tested ok. Unit cycling off at 160 and on at 120. Watched unit cycle on and off ten times to verify gas coils were not weak. Verified moisture sensor was working in diagnostics. Thermistor also tested good. Cabinet inside dryer was clean. Unit tested good
Near Leicester, NY 14481
Steve
Job Details:
01/06/2021
RANGE AMANA ACR4303MFS3
Replaced hinges for broken pin on active hinge and door not closing.
Near Fairport, NY 14450
Steve
Job Details:
01/06/2021
REFRIGERATOR KITCHENAID KBFN506EBS01
Replaced ice maker for over production of ice and replaced right side fresh food section led module for no lights on right side
Near Henrietta, NY 14467
Steve
Job Details:
01/06/2021
REFRIGERATOR KENMORE 106.580368
Found freezer was 25 degrees. Restarted compressor and it was clicking off. The compressor was hot to touch. Put tester start device on unit and customer is going to monitor. If problem persists the refigerator will need compressor.
Near Rush, NY 14543
Steve
Job Details:
01/06/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ
Replaced evaporator fan motor and fan blade for bad bearing causing excessive noise. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
James
Job Details:
12/31/2020
RANGE WHIRLPOOL WFG515S0JW1
Complaint of door not shutting properly. Rh side of door shuts slightly more than lh side. Inspected unit and it is functioning properly. Door shuts this way because active hinge is only on rh side. Issue should be less noticeable once door gasket starts to wear in.
Near Webster, NY 14580
James
Job Details:
12/31/2020
WASHER WHIRLPOOL WFW5620HW1
Replaced control and tested spin and normal cycle. Unit functions properly. Left latch with customer
Near Ontario, NY 14519
James
Job Details:
12/31/2020
REFRIGERATOR WHIRLPOOL GT1SHTXMT02
Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Defrosted drain and removed ice.
Near Williamson, NY 14589
James
Job Details:
12/31/2020
DISHWASHER WHIRLPOOL WDT710PAHB1
Replaced hinge sleeves and adjusted spring tension. Door opens and closes properly.