Service History 19 - Appliance Tec

We serviced a

JENN AIR OVEN

Model JJW3830WP02

Near Brockport, NY 14420

David

Job Details: 06/04/2021

Replaced noisy cooling fans. Replaced missing fan brackets from previous repair to properly fasten fans.

We serviced a

WHIRLPOOL DRYER

Model WED8300SW2

Near West Henrietta, NY 14586

Dave

Job Details: 06/04/2021

Unit not running . Found thermal fuse was blown . Customers venting is plugged and dryer full of lint . Cleaned dryer and customer is going to clean the lint . Replaced fuse and tested unit . Tested good . ; used 1 WP3392519 (FUSE-THERMAL) from stock

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS

Near Brockport, NY 14420

David

Job Details: 06/04/2021

Repaired glass on door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Ontario, NY 14519

James

Job Details: 06/04/2021

Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled. Flushed water line. Customer is to monitor. Recommend replacing piercing valve.

We serviced a

KITCHENAID RANGE

Model KGRS303BSS0

Near Rochester, NY 14612

Evan

Job Details: 06/02/2021

Customer stated that unit was failing to ignite consistently. Upon inspection discovered that ignitor was causing issue. Replaced ignitor. Tested unit. Unit now lighting as it should. Unit tested good

We serviced a

AMANA REFRIGERATOR

Model ABB1921BRM01

Near Rochester, NY 14626

Evan

Job Details: 06/02/2021

Replacing jazz board due to control not allowing customer to adjust refrigerator temperature. Replaced control and programmed. Tested unit. Unit tested good ; used 1 WPW10503278 (ADC - JAZZ) from stock

We serviced a

MAYTAG DRYER

Model MGD6630HW1

Near Rochester, NY 14626

Evan

Job Details: 06/02/2021

Unit is experiencing same issue as before. Moisture sensor will not sense when clothing is wet. Called techline again SR: 7730783862. Technician and techline agent discovered that moisture sensor harness is giving small resistance reading when checking harness. Harness should not give reading per agent. Ordering moisture sensor harness ; ordrng 1 W10298258 (MOISTURE SENSOR HARNESS )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Hilton, NY 14468

Evan

Job Details: 06/02/2021

Replacing door gasket due to original gasket failing to stay in channel of door. When opening door gasket would stay attached to frame of unit. Replaced gasket and heated gasket until it was properly formed. Could not replicate issue after doing so. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Rochester, NY 14622

James

Job Details: 06/02/2021

"Q1 n. Q2 n. Q3 n. Unit not spinning. Found cam melted together. Replaced cam and actuator then ran calibration. Ran high spin successfully. Customer is to monitor if problem persists replace gearcase with new cam. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Rochester, NY 14608

Evan

Job Details: 06/02/2021

Replacing control due to unit failing to engage into cycle when starting unit would just sit on sensing mode. Replaced control and tested unit by starting cycle and confirming it would advance to wash portion of cycle. Unit tested good

We serviced a

WHIRLPOOL OVEN

Model KODE507ESS05

Near Rochester, NY 14606

Evan

Job Details: 06/02/2021

Replacing inner door hinge for door rising up after being opened. While replacing hinges and disassembling door bracket for inner door glass was loose and glass came free and corner broke. Unit is still functional but glass will need to be replaced. Replaced hinges and tested door. Ordering door glass. ; ordrng 1 W11458359 (INNER DOOR GLASS )

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW1

Near Rochester, NY 14609

James

Job Details: 06/02/2021

"Q1 n. Q2 n. Q3 n. Rf element not heating on 1-4. Need element. ; ordrng 1 WP8273992 (Element), dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Irondequoit, NY 14609

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. LEDs not aligned inside user interface display. Disconnected all connectors and reconnected. Need ui. ; ordrng 1 W11330971 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHZ04

Near Macedon, NY 14502

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Replaced door and inspected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Rochester, NY 14609

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Replaced damper and gaskets. Molded gaskets with heat gun. Adjusted doors so they're even. Unit functions properly.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Rochester, NY 14624

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of poor spin. Following stored errors:F7E1 basket speed sensor faultF8E5 hot cold reversedRan autodiagnostic and unit did not attempt spin. Attempted to spin via manual diagnostic and no spin occurs. Lid stays locked even though basket not spinning. Ran tachometer test and optics testing good. Ordering new shift actuator and ACU. Optics is failing or motor speed sensor on ACU is faulty. Inspected under unit and CAM has bent causing rotor to spin off axis damaging belt and motor cover. Ordering CAM belt and motor cover.; ordrng 1 W11212745 (Shift Acuator) and 1 W11368855 (ACU) and 1 W10850138 (Belt) and 1 W10427633 (Motor cover) and 1 W10721967 (Splutch kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Webster, NY 14580

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Unit not cooling in freezer. Customer said freezer was frozen over and they let it defrost. No frost pattern in freezer. Ff evap looks twisted and drain pan is warped. Sealed system leak need ff evap and drier. Need drain pan kit. S16360 evap authorization. 5 year warranty on sealed system. Paid in full; ordrng 1 W11116006 (Evap) and 1 W11457241 (Pan kit) and 1 Sh15 and 1 WPW10143759 (Drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW01

Near Webster, NY 14580

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Unit freezing food in ff section. Temp set at 39. Food on center shelf was 40. Called techline. Sr 7730887714. They said check thermistor if that's not it then replace control. Thermistor was 1630ohm at 45 deg and went to 1600 once door was opened. Need control. ; ordrng 1 W11043763 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Fairport, NY 14450

Dave

Job Details: 06/02/2021

Ice maker was not crushing ice was able to adjusted the ice bin and it is now crushing ice . Unit tested good . Customer is not happy with lighting inside the unit as it is not bright in there . Everything is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Rochester, NY 14611

Dave

Job Details: 06/02/2021

Damper is making noise . Ordering damper . Unit is freezing some items shelves were not in the correct locations the drawers need to be stacked on top of each other .; ordrng 1 W11164593 (diffuser)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pittsford, NY 14534

Tanner

Job Details: 06/02/2021

Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Rochester, NY 14622

James

Job Details: 06/02/2021

Q1 n. Q2 n. Q3 n. Replaced agitator and ran calibration. Customer is to monitor if problem persists order agitator. Could not tell if new agitator was the updated part.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH0

Near Penfield, NY 14526

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of no heat.F7E1 heater error.Element has continuity and measures at 13 ohms resistance. A valid reading. Confirmed 120 VAC. Cleared error. Ran autodiagnostic and element does turn on and performs. If issue persists needs new ACU. Measured water temperature after 3 fills at 103.1 degrees F. Could not get water much hotter at tap. These temps will struggle to clean dishes. Customer will continue to monitor. If recurs return with ACU. Todays service call coveree under ATEC warranty.

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFB00

Near Fairport, NY 14450

Dave

Job Details: 06/02/2021

Ice maker not working . Found the wire harness at the bottom of the door is torn . Unit needs new door LW10839545 . Customer is going to call customer service.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Webster, NY 14580

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of upper tracks coming apart. Inspected and spot welds on track assembly has failed.Parts and labor covered under following S code:S22916Replacee tracks. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ontario, NY 14519

Tanner

Job Details: 06/02/2021

Q1 no Q2 no Q3 noComplaint of no operation. Plugged in unit and unit in sudden loss of power mode. Cancelled drain cycle. Following stored.F7E7 motor unable to reach target rpm.Ran auto diagnostic and completed without issue. Customer states no loss of power occured. Preordered ACU incorrect part number. Ordering correct ACU.; ordrng 1 W11116592 (ACU)

We serviced a

AMANA REFRIGERATOR

Model BX20S5L

Near Irondequoit, NY 14617

James

Job Details: 06/02/2021

Need R0161050. Part is no longer available

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Irondequoit, NY 14617

Tanner

Job Details: 06/02/2021

"Q1 no Q2 no Q3 noComplaint of door not locking. Obvious damage to lid. Ordering new lid. Will be replacing lid in tandem with door lock. Please obtain authorization for both parts.; rqstng P&A on 1 W11259006 (Lid), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near West Henrietta, NY 14586

Dave

Job Details: 06/02/2021

Evap fan not running .order fan and fan blade .; ordrng 1 WP2315539 (motor-evap) and 1 WP2163777 (blade-fan)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pittsford, NY 14534

Tanner

Job Details: 06/02/2021

Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Geneseo, NY 14454

Dave

Job Details: 06/02/2021

Dash marks on the settings and couldnt adjust the temperature. Replaced the jazz board and tested unit tested good.; used 1 WPW10503278 (ADC - JAZZ) from stock

We serviced a

GE DRYER

Model GTD75ECPLDG

Near Rochester, NY 14611

Evan

Job Details: 05/29/2021

Customer stating that unit will not operate. Discovered that control is dead and will not respond to commands. Ordering control ; ordrng 1 WE04X29098 (CONTROL )

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC4

Near Rochester, NY 14615

Evan

Job Details: 05/29/2021

"Customer is stating that unit is failing to start cycle. Unit will lock lid and then advance directly to done. Unit had f7e4 code stored for motor fault. Took resistance reading of motor windings. Motor tested within range. Replaced lid lock. Unit was experiencing same result Called techline to document issue. Discovered that control is not acknowledging lid lock and will not advance cycle because of this. Ordering control SR: 7730872094; ordrng 1 W11417461 (CONTROL ), used 1 W10810403 (LID LOCK ASSY) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEB8

Near North Chili, NY 14514

Evan

Job Details: 05/29/2021

Customer is stating that unit is leaking water again. Discovered that drain pan is cracked where drain line is installed on previous repair. Drain line that was installed caused issue. Ordering drain pan ; ordrng 1 WPW10655367 (DRAIN PAN )

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HW5

Near Avon, NY 14414

Dave

Job Details: 05/29/2021

Replaced display for not working . Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS9

Near Rochester, NY 14610

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of no fill. Following stored errors:F6E2 fill valve electrical problemF6E1 low/no waterF6E6. Cool waterF10E1 electrical dispenser problemRan auto diagnostic. Cancel drain button LED is out and cancel drain button does not respond to a long press to request a drain. Unit does not fill in autodiagnostic. Ran regular wash cycle and unit does fill. Unit runs and immediately leaks out lower front door. Canceled wash. Had to start new wash to initiate a drain. Unit drains and does not fill again. Confirmed 120 VAC from ACU to fill circuit. Water solenoid has gone bad. Needs new solenoid and UI. Cannot trouble shoot leak further until water problem is resolved. Customer opting not to repair.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, NY 14613

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of unit not operating. Currently full of water. Following stored errors:F9E1On start drain pump runs but is audibly broken. Nothing produced from pump humming. Replaced drain pump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11116592 CONTROL and 1 W10876600 PUMP-DRAIN

We serviced a

KITCHENAID 50#IM 18' FS

Model KUIC18NNXS0

Near Rochester, NY 14610

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Unit not making ice. Grid cutter has a wire broken. Verified that ice will produce. Need cutter. ; ordrng 1 WP2313637 (Cutter) and 1 Sh15

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Irondequoit, NY 14622

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Replaced bail arm and cycled icemaker. Customer is to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Fairport, NY 14450

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Replaced damper and verified operation. Customer is to monitor temperature.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS00

Near Rochester, NY 14625

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Unit makes whistling sound when blower activated and runs for a long time. Turned energy saver off. Blower is droning and making loud noise. Need blower. ; ordrng 1 WPW10286217 (Blower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Webster, NY 14580

James

Job Details: 05/29/2021

Unit not cooling due to frozen ff evaporator. Called techline they recommend installing service kit. Changed settings to timed defrost. Defrosted evaporator and installed screws at top of evap cover. If problem persists order W1145724 and W10848301.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMS706EBS01

Near Ontario, NY 14519

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. S16360. Unit not cooling or making ice. Pantry ui has wires ripped out. Ceiling LEDs off. Fresh food evaporator frozen. Defrosted evap and relocated thermistor. Disconnected pantry ui Customer is to monitor temperature.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Ontario, NY 14519

James

Job Details: 05/29/2021

Q1 n. Q2 n. Q3 n. Replaced pts switch and thermostat. Tested unit and vent no longer overheats.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Brockport, NY 14420

David

Job Details: 05/29/2021

Replaced control and thermistor due to freezing temperatures in the fresh food section. Customer to monitor temperature after 24 hours

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Rochester, NY 14611

David

Job Details: 05/29/2021

"Replaced drier, evaporator and compressor due to poor cooling. Unit tested good after repair."

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Rochester, NY 14606

David

Job Details: 05/29/2021

Replaced noisy motor. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2558VEM5

Near Rochester, NY 14609

David

Job Details: 05/29/2021

Checked unit for a or abnormalNoises. Found that the icemaker was running but no water is connected causing the valve toEnergize. Icemaker cam is also slipping causing it toCycleContinuously. Disconnected ice maker for the customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Rochester, NY 14613

David

Job Details: 05/29/2021

Unit is not cooling properly due to an open fan motor. Ordering motor; ordrng 1 WPW10464673 (Evaporator fan) and 1 Sh (Shipping)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Rochester, NY 14612

Evan

Job Details: 05/29/2021

Replacing wash motor due to original wash motor failing to operate. Unit was displaying code 4-3 for wash motor failure. Replaced wash motor. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM2

Near Rochester, NY 14618

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint or poor overall cleaning. Ran unit and water pressure from pump is low. Dissassembled sump and found food debris has plugged motor filter and chopper blade. Removed debris. Replaced chopper. Tested unit and unit testing good. Upper spray arm still not spinning properly. Reccomended replacing upper spray arm WPW10082841. customer opting to replace on their own.; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE

We serviced a

WHIRLPOOL WASHER

Model MVWB980BW0

Near Irondequoit, NY 14617

David

Job Details: 05/29/2021

Replaced bearing and suspension due to unit hiring cabinet and noises. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL1

Near Penfield, NY 14526

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of poor wash. Last wash found soap on the bottom of tub not dissolved. Cancelled unit due to a grinding noise. Following stored errors:F6E4 float switch open.Ran autodiagnostic cycle and completed without issue. Ran regular wash without issue. Rechecked diagnostic and no stored errors. Ran subsequent wash cycles but could not reproduce customer complaint. Customer to continue to monitor.; rqstng P&A on 1 W11084121 (OWI sensor)

We serviced a

MAYTAG DRYER

Model LDG9306AAE

Near Fairport, NY 14450

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of noise from dryer. Ran unit and rumble is present. Dissassembled unit and found belt is inverted and damaged. Rollers are performing sub standard. This is causing belt to slip and drum to rumble. Ordering new belt and rollers.; ordrng 1 WPY312959 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Rochester, NY 14618

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of unit leaking. No stored errors. Filled unit to top and observed water on upper suspension at outter tub. Tipped unit back and water dripping out of wash basket. Ordering new wash basket.; ordrng 1 W10371566 (Outter tub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Rochester, NY 14616

Evan

Job Details: 05/29/2021

Customer stated that unit is failing to wash properly. Checked for error codes. Unit displaying code 4-3 for wash motor not running. Ordering sump & motor ; ordrng 1 W11085683 (WASH MOTOR )

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Irondequoit, NY 14609

Tanner

Job Details: 05/29/2021

Q1 no Q2 no Q3 noComplaint of outter door coming apart. Inspected door and the stainless steel is peeling away. This is a cosmetic repair and not covered 30 days out of purchase. No stored errors. Ran autodiagnostic and completed without issue.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Rochester, NY 14624

Dave

Job Details: 05/29/2021

"Replaced compressor.evaporator and uv drier . Charged unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10898074 SEALANT 1 W10913906 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Webster, NY 14580

Tanner

Job Details: 05/29/2021

"Q1 no Q2 no Q3 noReplaced ACU, drain pump, console. Issue persists.SR7730877454Advised F2E2 is a communication error between UI and ACU. Order UI harness. Please expedite order and repair.; ordrng 1 W11368911 (UI with harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, NY 14613

Evan

Job Details: 05/29/2021

Replacing valves on stove due to valve knobs being bent causing burners not to operate. Replaced all valves. Confirmed burners are sparking. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Bloomfield, NY 14469

Dave

Job Details: 05/29/2021

Dish rack wheels are falling off need new wheels. Top spray are is plugged and lower spray arm is cracked and causing the unit to leak . Ordering parts . ; rqstng P&A on 4 W10195416V (dish rack wheel)s and 1 WPW10498900 (spray arm) and 1 W10837249 (spray arm lower)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Livonia, NY 14487

Dave

Job Details: 05/29/2021

Replaced the sump . Unit tested good .

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Irondequoit, NY 14617

Evan

Job Details: 05/29/2021

Customer stated that units keypad is not functioning. Discovered F6e0 code stored. Ordering keypad ; ordrng 1 W11339755 (CONSOLE )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Dansville, NY 14437

Dave

Job Details: 05/29/2021

Replaced jazz board and tested unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Dansville, NY 14437

Dave

Job Details: 05/29/2021

Left hand door not making contact with door switch . Ordering left hand fresh food door . Put tape on door switch for the moment to keep unit working ; ordrng 1 W11435353 (Left fresh food door)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Webster, NY 14580

James

Job Details: 05/29/2021

"2-1 error. Unit not starting when door is shut. 2-1 stuck key error. Disconnected ui and reconnected and cycle would start, but random LEDs will flash need panel. Five year warranty on part. ; ordrng 1 W11165145 (Panel)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Webster, NY 14580

Evan

Job Details: 05/29/2021

Replacing bake element due to original element testing open. Replaced element. Tested unit. Unit tested good

We serviced a

AMANA REFRIGERATOR

Model ABB1921BRM01

Near Rochester, NY 14626

David

Job Details: 05/29/2021

Jazz boardIs stuck on highest setting. Unit needs jazz board. ; ordrng 1 WPW10503278 (Control)

We serviced a

MAYTAG DRYER

Model LDG9306AAE

Near Fairport, NY 14450

Tanner

Job Details: 05/29/2021

We serviced a

REFRIGERATOR DISHWASHER

Model n/a

Near Rochester, NY 14610

Tanner

Job Details: 05/29/2021

Service fee covered under 101485.Complaint of no ice. Customer states unit is on filtered water and that pressure has been low lately. Recorded following temp in FC: 4.7 degrees F. Confirmed 120 VAC to IM when door switch open. Jumped motor circuit and ice motor does not turn. Jumped water circuit and unit does fill but water volume is low. Ice line not frozen but recomend customer take unit off filtered water system and use filters included with unit to avoid small ice or frozen ice lines. Needs new ice maker. Customer will ATEC if they opt to repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Bloomfield, NY 14469

Dave

Job Details: 05/27/2021

Light in the freezer was not working . Found the door switch had a loose connection fixed door switch unit tested good . Freezer door handle loose tightened handle . Unit tested good .

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Leicester, NY 14481

Dave

Job Details: 05/27/2021

Found the blower wheel had lint stuck to it causing it to be unbalanced. Cleaned wheel off and tested unit . Unit tested good . Customer needs to clean venting .

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Rochester, NY 14604

Tanner

Job Details: 05/27/2021

Replaced ACU. Calibrated unit via autodiagnostic. Unit testing good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rochester, NY 14612

David

Job Details: 05/27/2021

"Found unit at room temperature low side pressure was in a vacuum. Pressurized with 135 pounds of nitrogen. Bubble tested evaporator, tubing, and joints. Did not find a leak. Unit did not loose pressure over 20 min. Flushed with 134a. Vacuum held at 350 microns for 20 min. Replaced drier and charged unit. Unit began cooling. Customer to monitor ; dspstn on spec-tagged invntry: 1 W10896678 COUPLER AL BR 6X1.8 1 W10896689 COUPLER BR 5X4 , 1 W10896690 COUPLER , and 1 W11504416 COUPLER BR 8.5X6"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS05

Near Penfield, NY 14526

Evan

Job Details: 05/27/2021

Replacing control panel due to unit showing F2 E1 code for Stuck key error. Replaced panel. Ran preheat to 350 to confirm function. Unit tested good

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM0

Near Fairport, NY 14450

Evan

Job Details: 05/27/2021

Replacing control due to original control causing dispenser door to open 20-30 seconds into cycle. Replaced control. Ran cycle to confirm correction of issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Rochester, NY 14612

David

Job Details: 05/27/2021

Unit will not heat. Read 84vac between L1 and L2 cycled breaker. No change. The receptacle has visual signs of heat damage. Left unit unplugged. Recommending that a licensed electrician repair electrical issue in the home. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Fairport, NY 14450

Tanner

Job Details: 05/27/2021

Q1 no Q2 no Q3 noComplaint of odor coming from machine.Inspected drain line and drain hose is properly installed. No water siphoning occurring. Customer using clean wash cycle with afresh and states this helps temporarily. No stored errors. Ran auto diagnostic cycle and completes without issue. Unit performs full drain. Unable to remove wash basket to inspect for stuck garments that may be retaining water. Basket has seized to drive shaft. Odor is present. Not clear that odor is comimg from machine. Inspected dryer vent and found no cause for odor in venting. Ran drain pump with unit empty and no odor being pumped out of drain hose. Unable to detect source of odor it most likely not coming from washer or dryer.

We serviced a

WHIRLPOOL RANGE

Model KSEG700EBS3

Near Fairport, NY 14450

Evan

Job Details: 05/27/2021

Customer stated that right rear burner had stopped operating. Discovered that harness was pinched between console and mounting bracket cutting into wire causing switch to short out internally. Wire is also damaged. Ordering switch harness and and switch. ; ordrng 1 W10911303 (INFINITE SWITCH (RR)) and 1 W11226773 (CONSOLE HARNESS )

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near West Henrietta, NY 14586

Tanner

Job Details: 05/27/2021

Q1 no Q2 no Q3 noComplaint of noise due to loose change in agitator. Removed impellar and removed loose change. Reassembled.Ran auto diagnostic and unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Rochester, NY 14620

Tanner

Job Details: 05/27/2021

Q1 no Q2 no Q3 noComplaint of door staying locked.On arrival unit in F9E1 error. Ran auto diagnostic and drain pump never runs. Confirmed 120 VAC from ACU through drain circuit. Pump has failed. Replaced drain pump. Tested unit via auto diagnostic and unit tested good.; used 1 WPW10605427 (PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Rochester, NY 14616

Tanner

Job Details: 05/27/2021

Q1 o Q2 no Q3 noReplaced wash basket and belt. Tested unit and unit tested.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Newark, NY 14513

Evan

Job Details: 05/27/2021

Customer stated that washer was producing noise. Discovered that gear case is causing a squealing sound while unit is getting up to final spin speed and also while slowing down from final spin. Ordering gear case ; ordrng 1 W11423759 (GEAR CASE )

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Phelps, NY 14532

Evan

Job Details: 05/27/2021

Customer is stating that unit will not spin out correctly. Checked for error codes. Unit displaying f0e5 code for off balance load. Removed agitator and inspected drive hub. Drive hub teeth are worn away. Replaced drive hub and ran test cycle. Basket has too much play in it and is very loose on drive shaft. Ordering basket and agitator. ; ordrng 1 W10752719 (BASKET ) and 1 W11161960 (AGITATOR )

We serviced a

WHIRLPOOL RANGE

Model MGR6875ADW

Near Phelps, NY 14532

Evan

Job Details: 05/27/2021

Customer stated that upper oven would not heat. Discovered that ignitor was receiving 120v but failing to glow. Replaced ignitor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Rochester, NY 14616

Tanner

Job Details: 05/27/2021

Q1 no Q2 no Q3 noReplaced spray arm and water valve vent and bezel. Tested unit and unit tested good.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Rochester, NY 14616

Tanner

Job Details: 05/27/2021

Q1 no Q2 no Q3 noReplaced cold water valve. Tested unit via auto diagnostic and unit tested good.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Newark, NY 14513

Evan

Job Details: 05/27/2021

Customer stated that unit would not heat. Discovered that heating element tested open. Ordering element ; ordrng 1 WP3387747 (HEATER )

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRB02

Near Rochester, NY 14613

James

Job Details: 05/27/2021

Q1 n. Q2 n. Q3 n. Rh door opens when lh door is opened. Door shelf was too low and it contacted pantry shelf. Moved shelf and adjusted hinges. Tightened freezer door handle.

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHB0

Near Farmington, NY 14425

Dave

Job Details: 05/27/2021

replaced wash pump and gasket . Tested unit in diagnostics unit tested good.; used 1 W11177741 (GASKET) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rochester, NY 14626

James

Job Details: 05/27/2021

Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled and dispenser is functioning properly. Recommend customer install pressure reducing valve W10786952. Customer is to monitor.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lyons, NY 14489

Evan

Job Details: 05/27/2021

Customer stated that unit is leaking and not spinning out correctly. Checked for error codes. No codes present. Discovered that unit is leaking from gear case seal. This is also causing unit not to spin out correctly. Ordering gear case ; ordrng 1 W11454734 (GEAR CASE )

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Farmington, NY 14425

Dave

Job Details: 05/27/2021

Customer is having issues with breaker popping thats on the circuit of the stove . Customer had electricians come out and check breakers . Tested unit . Unit is not popping the breakers . Went over best practices with customer . Unit tested good .

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Farmington, NY 14425

Dave

Job Details: 05/27/2021

Unit was found with clothes not had been spun after cycle . No error codes . Looked over unit dont see anything broken. Calibrated unit and ran auto diagnostics unit tested good . Ran high spin and agitate . Tested good . Customer instruct

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXB01

Near Geneva, NY 14456

Dave

Job Details: 05/27/2021

Replaced ice maker tube that went under the refrigerator for being cracked . Ran ice maker fill tube heater and cycled ice maker . Tested good .

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Shortsville, NY 14548

Dave

Job Details: 05/27/2021

Dishwasher not draining . Replaced drain pump and tested in diagnostics unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW03

Near Rochester, NY 14624

James

Job Details: 05/27/2021

"Q1 n. Q2 n. Q3 n. Unit froze everything on top shelf and on doors. Inspected gaskets and fans. Damper motor has almost no resistance to opening. Ordering damper. ; ordrng 1 WPW10196393 (Control, damper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Hilton, NY 14468

David

Job Details: 05/27/2021

Found ice bin frozen in place with auger jammed. Freed bin. Did not find ice sticking to ice bin or ice room floor. Auger worked ok when ice jam was removed from bin. Recommending that the customer dump ice bin regularly to prevent clumping ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Brockport, NY 14420

David

Job Details: 05/27/2021

Found unit not draining properly. Auto test is leaving water in the tub. Found that the standpipe is overflowing with water when the unit is draining this caused the unit the calibrate incorrectly. Removed drain hose and recalibrated unit. Ran auto test into a bucket to verify. Unit tested ok. The customer is going to repair drain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Dansville, NY 14437

Dave

Job Details: 05/27/2021

Unit needs jazz board . Bringing jazz board on next trip WPW10503278; schdld next appmnt for 5/28 FRI PM