Local Reviews
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Dave F.
DISHWASHER MAYTAG MDB8979SFZ2 F6E4 float switch error code .F6E1 no water error code .. unit not filling with water . Found the floor switch lever underneath the unit that hits the switch was not in the right location. Reinstalled lever tested unit in diagnostics. Tested good .
Steve M.
REFRIGERATOR MAYTAG MBR2258XES0 Replaced defrost drain for ice accumulation on freezer floor. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Steve M.
REFRIGERATOR MAYTAG MFI2570FEZ07 Replaced water valve for water accumulating in dispenser tray over a couple days. All connections are tight. Ordering touch up paint for scratch on side of cabinet for mail out only. ; rqstng P&A on 1 W10917540 (touch-up MAIL OUT ONLY)
Shaiman C.
DISHWASHER WHIRLPOOL WDF550SAAS Customer stated unit is leaking from the motor. Customer declined further repair.
Evan E.
COOKTOP JENN AIR JED8130ADB17 Customer stated that burner that was just replaced was not heating. Checked voltage at receptacle. Receptacle is receiving power. Tested burner. Burner is heating as it should on all settings. Cannot replicate issue at this time. Customer to monitor if issue persists.
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit was not cleaning dishes. Checked for error codes upon arrival. Unit is displaying code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ Damper and fan are very loud ordering fan. Replaced damper; rqstng P&A on 1 WP2315549 (evap fan motor)
Evan E.
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit would respond to commands could not run cycle. Checked incoming voltage at junction box unit is receiving 120v. Checked power at control unit is receiving 120v but failing to power UI. Replaced control and UI. Ran diagnostic cycle. Unit tested good
Evan E.
RANGE WHIRLPOOL WFG540H0ES1 Customer stated that unit was tagged by local gas company for unit leaking at rear burners. Discovered left rear and right rear burners were leaking due to valve not shutting fully. Ordering both valve assembly’s ; ordrng 1 W10732139 (ORIFICE HOLDER RIGHT REAR ) and 1 W10732140 (ORIFICE HOLDER LEFT REAR ) and 1 WPW10247744 (RIGHT REAR ) and 1 WPW10279614 (VALVE (LEFT REAR ) )
Steve M.
MW-HOOD COMBO WHIRLPOOL WML55011HS3 "Replaced bulb, bulb housing for shorted cavity light. The microwave tests good."
Evan E.
DRYER MAYTAG DG303 Customer stated that unit was not heating. Customer stated that unit was not heating but 2 days prior to appointment customer moved machine to clean vent and unit has been functioning as it should since then. Removed burner window to watch unit cycle flame on and off. Unit cycled flame as it should. Unit tested good
Steve M.
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced motor sump for getting power but not running. The dishwasher tested good. Part covered by loyalty retention program.
Shaiman C.
DRYER WHIRLPOOL WED9200SQ0 F01 displayed when attempting to turn on dryer. Replaced control board. Unit testing good.
Dave F.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced drain pump . Tested unit in diagnostics. No error codes . Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Replaced led light in freezer for no light in freezer. The lights are working as expected. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT
David L.
WASHER WHIRLPOOL WTW4930XW3 Replaced actuator and gear case due to motor fault and a worn bearing. Ran calibration and tested in diagnostics. Unit tested good
Steve M.
WASHER MAYTAG MHW3505FW1 "The bolt holding rotor the tub is sheared off inside shaft on back of tub. Ordering tub, rotor and bolt. ; rqstng P&A on 1 W10901030 (tub-outer) and 1 W11253212 (BOLT) and 1 WPW10544980 (rotor)"
Steve M.
DISHWASHER FRIGIDAIRE FGID2466QF4A Uninstalled and reinstalled door latch for door not latching. The door latch is working as expected now.
Steve M.
REFRIGERATOR GE PGCS1RKZHSS "Replaced main control for lights not working and user interface blinking and unresponsive. The lights work, the compressor turned on and user interface is working as expected. The refrigerator tests good."
Shaiman C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced cord. Repair successful.
Evan E.
OVEN GE JTP56S0D1SS Replacing oven racks due to old racks corroding. Replaced racks. Unit tested good
Dave F.
WASHER WHIRLPOOL WFW5620HW0 Replaced user interface for no accepting selections. Tested unit in auto diagnostics. Unit tested good .
Dave F.
REFRIGERATOR KITCHENAID KRFC300ESS03 Water at dispenser slow . Tested dispenser water valves are working . Turn on and off water valve at the line to clear debris . Found water line behind unit was bent and not allowing flow was well . Tested unit . Water is now flowing as expected .
Dave F.
REFRIGERATOR WHIRLPOOL ARB220ZCW Replaced water valve for not filling icemaker. Cycled ice maker. Tested unit . Tested good.
Dave F.
WASHER ELECTROLUX EFLS517STT0 Drain pump not turning on . Replaced drain pump . Cleaned filter . Tested unit . Tested good .
Dave F.
REFRIGERATOR KITCHENAID KFIS29BBBL03 "Water not dispensing. Frost in the top left and right corners of the freezer . 37 degrees in fresh food section . 3 degrees in the freezer . Deli drawer control is on . Unplugged control plugged unit in water dispenser did not work . Unplugged unit and then plugged control in . Water dispenser started working . Called techline SR 7726183997 . Checked gaskets , checked fans . Customer will monitor unit . If problem persists order W11380560 control and service kit W10864518"
Dave F.
REFRIGERATOR WHIRLPOOL WRT549SZDM00 25 in fresh food section and 5 in the freezer . SR 7726185364 . Found the damper in the freezer was set to min meaning the freezer will be warmer and the fresh food section colder . Adjusted to max . Gaskets are sealing . Evap fan is working . Customer to monitor. Checked thermistor in diagnostics did not say there was a fault . If problem unit may need thermistor and control .
Dave F.
FREEZER MAYTAG EV161NZTQ02 Drain pan had moved causing the drain hole to freezer . Defrosted drain and fixed drain pan to not move with foil tape . unit is cooling and tested good .
Steve M.
REFRIGERATOR WHIRLPOOL ED22TEXHW02 Found the fill cup on ice maker full of ice. Removed ice and ice maker tested good. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced left door for dent on arrival. Replaced scratched handle. The refrigerator tests good.
Evan E.
WASHER WHIRLPOOL WFW5620HW0 Customer stated that unit is still leaking from dispenser after being replaced. Upon inspection discovered that dispenser is not seated up against frame of machine as it should allowing water to drip through bottom. Ordering new dispenser. Also ordering water valve as precaution; ordrng 1 W11316256 (DISPENSER ) and 1 W11318755 (DISPENSER )
Steve M.
DISHWASHER MAYTAG MDB8959SFZ4 Found the water line run directly to water tank. The water line is long and cold water does not get purged from line when running hot water at sink. Customer is going to call plumber.
Evan E.
OVEN WHIRLPOOL WOD77EC7HB00 Customer stating they cannot select any functions on UI. Upon inspection discovered unit was in store demo mode causing issue. Removed unit from demo mode and tested ovens Lower convection fan is very noisy. Ordering convection fan. ; ordrng 1 W10860984 (CONVECTION FAN )
David L.
REFRIGERATOR AMANA ABB1922FEQ Checked unit for abnormal noises. Customer had a recording. Unable to recreate. Checked fans damper and defrost cycle. Noise is likely coming from the compressor based on the recording. Quoted 791.00 for replacement compressor. Customer is not interested in a sealed system repair on this unit.
Evan E.
DISHWASHER KITCHENAID KDTE204DBL0 Customer stated that unit would not respond to commands and door was falling on right side.Upon inspection attempted to get unit into diagnostic. Keypad would not respond. Replaced keypad. Ran diagnostic cycle. Unit completed cycle as it should. Door cable on right side has snapped. Ordering door cable ; ordrng 1 8194001 (DOOR CABLE KIT )
David L.
MICROWAVE JENN AIR JMC3415ES0 The customer is concerned with how long the convection bake function is taking too long. Checked microwave and bake element function. Unit is reaching the correct temperature set points
David L.
REFRIGERATOR AMANA ABB1922FEQ Checked unit for abnormal noises. Customer had a recording. Unable to recreate. Checked fans damper and defrost cycle. Noise is likely coming from the compressor based on the recording. Quoted 791.00 for replacement compressor. Customer is not interested in a sealed system repair on this unit.
Evan E.
RANGE WHIRLPOOL WFE515S0ES2 Replacing main harness due to L1 having thermal event at terminal block. Causing unit not to function. Replaced main harness. Tested all burners & oven. Also replaced oven rack due to unit missing rack. Discovered that oven light was intermittently working checked power for light at control. Control is not sending 120v to socket consistently. Ordering control; ordrng 1 W11122543 (CONTROL )
David L.
REFRIGERATOR MAYTAG MFT2776FEZ00 Replace drier and evacuated the system for 25 min. Recharged and verified operation. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Unit is not making ice due to no water supplied to the valve. Disconnected supply line and turned on into a bucket. No water at supply from the needle valve. Recommending that the customer replace the needle valve. Reconnected water line and left water shut off
Steve M.
REFRIGERATOR AMANA ART318FFDW Replaced thermistor for freezing in fresh food section. Restricted air flow to console. Caulked liner and opened area around thermistor for better air readings.
Steve M.
REFRIGERATOR JENN AIR JFX2897DRP02 "Replaced reservoir, water valve and filter housing for air entering line and dispenser leaking. The dispenser tested good."
David L.
REFRIGERATOR MAYTAG MFT2776FEZ00 Removed ice from coil. Replaced cover and thermistors. Set unit for an 8 hour defrost. Customer to monitor
Shaiman C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer reports the unit won’t drain, and the breaker pops at the beginning of cycles. Unit was full of water upon arrival. Drained unit with no issues. F5E1 error code stored. Ran a diagnostics cycle. Unit did not trip breaker at any point during diagnostic test; heater is also not causing any issues. Suspecting a bad breaker in the home. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Shaiman C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer concerned about unit not draining after cycles. Water was in unit upon arrival. Unit drained with no issues. F6E4 error code stored. Tested functions in diagnostics with no issues. Unit testing good.
Steve M.
DISHWASHER MAYTAG MDB4949SDZ0 "F8e2 drain circuit F3e1Fae1F6e1Ordering sensor, drain hose and control for erratic behavior. ; ordrng 1 8269144A (drain hose) and 1 W10906430 (cntrl-elec) and 1 WPW10545278 (hose-drain) and 1 WPW10705575 (sensor), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Shaiman C.
DRYER WHIRLPOOL MEDC465HW0 "Scraping noise present. Disassembled unit & adjusted rollers. No noise present after reassembly. Disassembled unit again in attempts to recreate the noise. Could not recreate issue again. If problem persists, return with drum and maintenance kit. Customer monitor."
Dave F.
WASHER WHIRLPOOL WTW7500GC0 Replaced control and user interface for unit not turning on . Calibrated unit . Ran auto diagnostics. Unit tested good .
Steve M.
WASHER WHIRLPOOL WFW94HEXL2 The control is acting erratic. The motor control is also not unlocking unit. The washer needs both controls. The customer is going to replace
Steve M.
OVEN WHIRLPOOL KSEG700ESS3 Found oven under heating 30 degrees. The Calibration was set to -20 Raised the temp to +20 degrees
David L.
WASHER WHIRLPOOL CAE2745FQ1 Replaced broken inlet valve and tested. Unit checking good
Shaiman C.
WASHER WHIRLPOOL WTW4816FW2 "Agitation, drain, spin, and latch working as they should. Unit testing good."
Evan E.
STACKED LAUNDRY KENMORE 11088752796 Replacing motor due to old motor seizing causing drum not to spin. Replaced motor. Ran test cycle. Unit tested good
Evan E.
DRYER MAYTAG MEDB835DW4 Customer stated that unit is now running but they are experiencing long dry times. Checked for error codes. Unit was displaying code f4e3 for restricted airflow. Checked vent discovered that vent is 2 sections. 2nd section of vent is clogged with large amount of lint. Advised customer to have vent cleaned. Unit itself is functioning as it should
Evan E.
DRYER WHIRLPOOL WED95HEDW0 "Customer stated that unit was squealing while in drum is spinning. Upon inspection discovered that idler pulley was seized causing noise. Used dryer repair kit and replaced pulley, rollers and belt. Rant test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock"
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDW Frame is severely bent on bottom of the machine compartment unable to install air baffle. called Techline to document. Unit was not deemed unrepairable due to the baseplate being replaceable ordering baseplate and new air baffle per manufacturer sr7726185513; schdld next appmnt for 10/29 TUE !
Evan E.
OVEN MAYTAG MGR6775ADS Replacing ignitor due to unit failing to light burner bar. Replaced ignitor. Ran test cycle. Unit tested good
Shaiman C.
WASHER MAYTAG MVWB865GC0 Customer states unit gets stuck at end of cycles then machine has to be unplugged to continue usage. F0E3 & F2E1 error codes stored. Replaced console. Repair successful.
Shaiman C.
WASHER AMANA NTW4516FW2 "Replaced control. F8E1 code stored after calibration. Discovered there is no hot water going to the machine due to faulty water valve in the home. If issues persist, the water supply situation should be resolved before further repair."
Steve M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced water reservoir and spigot for water leaking. The dispenser tested good and no leaks by reservoir.
Shaiman C.
RANGE WHIRLPOOL WEG750H0HZ0 "Entire control console shifted, causing damage to cooktop, console, console end caps, and console base. Replacing damaged parts.; ordrng 1 W10828159 (CONSOLE BASE LEFT) and 1 W10828160 (CONSOLE BASE RIGHT) and 1 W10854356 (LEFT END CAP ) and 1 W10854360 (RIGHT END CAP) and 1 W11121761 (COOKTOP) and 1 W11339755 (CONTROL CONSOLE )"
Steve M.
DRYER MAYTAG MEDC215EW1 "Found the terminal block at the L1 wire had sparked and blew the connection and burned the L1 wire and the cord connection causing no power to dryer. Replaced terminal block, repaired L1 wire to block and replaced burned cord. The dryer is heating and works as expected."
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Tested ice maker. It passed harvest test. It filled with water. All fans in refrigerator are working. (Ice box fan, freezer fan and FF evaporator fan). Found a pinched wire in 12 pin connector to ice maker. Repaired wire. Customer is going to monitor. Lowered freezer temp to -2."
Evan E.
WASHER WHIRLPOOL MHW5630HW0 Customer stated that items are being torn inside washer during cycle. Multiple shorts have had threads pulled from them or shirt has actually ripped. Discovered that edges of holes on basket are very sharp causing issue. Tub will need to be replaced. Ordering tub. ; ordrng 1 W11287253 (OUTER TUB)
Steve M.
REFRIGERATOR WHIRLPOOL GSS26C4XXB02 Replaced damper for grinding damper and freezing in FF section. Replaced ice maker for open motor. The refrigerator tested good.
Steve M.
REFRIGERATOR KENMORE 253.6787451 Replaced both door gaskets for ripped gaskets.
Steve M.
WASHER AMANA NTW4516FW2 Found the drain line is to low and water is siphoning out of washer as it’s filling. Tested washer and all functions are working. Found another drain line laying next to washer. Attached it to drain to and routed drain line to stop siphoning.
David L.
DRYER WHIRLPOOL WED6600VW0 Unit has an open inlet thermistor and an open thermal fuse. Ordering both ; ordrng 1 WP3392519 (thermal fuse) and 1 WP8577274 (thermistor)
Steve M.
DRYER MAYTAG MED6630HW0 Replaced support kit for noise. The noise persisted. Found the vent under drum was vibrating. Fastened vent. The dryer noise is gone.
Dave F.
RANGE GE JBP64S0H3SS Bake element broken . Replaced element. Tested unit . Tested good.
Dave F.
WASHER WHIRLPOOL WFW94HEXR2 Replaced bellow due to being worn out . Cleaned glass on door to make sure that the unit was sealing . Tested unit tested good . No leaks .if problem persists unit may need new bellow spring.
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left hand door for not hitting door switch . The liner was not molded right . Door switch is now engaging as expected .
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food section evap is frosted over . Tested thermistors in diagnostics. Tested good . Fans are working . Changed defrost mode from adaptive to basic . Sealed cabinet. Moved thermistor on fresh food evap to correct location according to service pointer W11092686D . Foil taped and zip tied thermistor. Added screws to evap cover as there was none . Completely defrosted the unit . Ran tested four . Unit tested good . Customer will monitor. Job is covered under S Code S16360; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Dave F.
DISHWASHER KENMORE 665.13123K703 Customer said unit has been working fine since I was there . Asked about cold water coming into machine . Customer does has a tankless hot water tank . Gave tips on best cycles to use . Customer will monitor unit . The cold water may be causing the issue . Refund parts
Dave F.
WASHER MAYTAG MVWC400XW4 F7E1 basket speed fault F7E5 shifter fault . Found the gearcase has gone bad and is causing a lot of noise . Part for gear case W11035747 . Customer is going to think about repair .
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Freezer gasket was not making contact with the mullion. Raised door to make better contact. Mullion is slightly concave. Gasket seals. Having customer monitor.
David L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door per tech line as a courtesy due to ice dispensing a few cubes after cup is pulled away. This was to rule out a deformity in the door. New door seems to have corrected the issue and tested as expected.
David L.
WASHER MAYTAG MVWC465HW2 Replaced gear case and cam assembly due to noise. Calibrated and leak tested in diagnostics. Unit tested good
Steve M.
RANGE WHIRLPOOL RGB526DEH3WW Ordering knob and crisper for refrigerator for mail out only; ordrng 1 240337103 (pan-crisper MAIL OUT ONLY) and 1 WB03X22704 (knob thermostat asm. MAIL OUT ONLY)
Shaiman C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced the adjusters with an upgraded version, installed new third spray arm, and pivot clip for the top rack. Repair successful."
Evan E.
DISHWASHER KITCHENAID KDTM354DSS5 Replacing outer door panel due to top of panel having large dent in it upon delivery. Replaced outer panel. Unit tested good
Evan E.
DRYER MAYTAG MGDX655DW2 Replacing lint trap due to old trap not seating itself up against blower tower. Replaced trap. New trap is now seated up against frame of blower tower. Unit tested good
Shaiman C.
WASHER MAYTAG MVWC465HW2 "Customer concerned about funny noises during agitation and lint on clothes. Ran an auto test cycle, & also filled unit with water then tested agitation with unit full of water. Could not recreate any noise issue. As for the lint issue, spoke with a representative from Whirlpool. Tech line agent suggests the lint issue is due to improper loading. Agent stated there are no lint traps in this generation of washer machines. If the issue doesn’t lay within improper loading, detergent use & water hardness could also be contributing factors. The customer also does not use the dryer. No repairs to be made. Sr 7726194062"
Dave F.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Unit is not cooling . Ordering compressor W10507884 and evaporator WP2188823. Unit needs sealed system work . Unit is brand new came DOA.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)
Evan E.
WASHER MAYTAG MVWB835DW3 Customer stated that unit was leaking during larger loads. Upon inspection discovered that water valve was loose and not fully seated on dispenser housing. Removed console toInspect valve. Reinstalled valve and tested hot & cold valve could not replicate issue once doing so. Unit tested good. Advised customer to run big load and contact office if issue persists.
Evan E.
DISHWASHER FRIGIDAIRE LFID2426PS1A Customer stating that unit is not running. Customer has flipped breaker and unit will still not power up. Upon inspection discovered that control was receiving power but unit was failing to accept commands. Unit needs new control. Quoted customer for control. Customer has decided to replace unit. Collecting service call fee
Dave F.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced adjusters for top rack . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Shaiman C.
DISHWASHER FRIGIDAIRE FFBD2412SB0A Customer reports unit is leaking from right side. Old gasket appeared to be worn. Replaced gasket. Repair successful.
David L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Air diffuser is very loud. Ordering diffuser; ordrng 1 W11164593 (diffuser)
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that upper rack was falling. Upon inspection discovered that wheels had broken off adjusters causing rack to falls. Replaced adjusters on both sides. Reinstalled rack. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDW00 Replaced evap due to no charge. Unit testing good
Steve M.
RANGE FRIGIDAIRE FFGF3011LWC Replaced ignitor for bake not lighting. The oven tested good ; used 1 12400035 (IGNITOR) from stock
David L.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 The evaporator fan has failed causing poor cooling. Ordering fan quoted 308.01; ordrng 1 W11024089 (motor-evap)
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced warped left side FF door
David L.
DRYER FRIGIDAIRE FEX831CS0 Blower wheel is broken. Ordering blower ; ordrng 1 131476300 (blower wheel34.63)
Shaiman C.
DRYER ROPER RED4516FW0 "Customer reports unit drys intermittently. Tested airflow with Whirlpool Vent Tester. Unit failed vent test. After further investigation, discovered not only the vent exceeds 8 ft, but is also visibly clogged at the outlet. Informed customer that the vent should be cleaned for optimal performance. Unit testing good."
Shaiman C.
DRYER WHIRLPOOL MEDC465HW0 "Customer concerned about long dry times and the unit moving too easy. Made sure the plastic feet are installed. Recommended to have non-slip pads installed. As for the dry times, unit failed vent test. Vent exceeds 8 feet & is crushed in a few different places. Recommended to have the vent rebuilt with different material and shortened as much as possible. Unit testing good."
Shaiman C.
DRYER WHIRLPOOL NED4655EW1 Broken door switch resulted in unit not turning on. Replaced switch. Unit testing good.
Evan E.
WASHER AMANA NTW4701BQ Customer stated that unit is leaking water. Upon arrival checked for error codes. Unit had no codes present. Ran test cycle. Unit completed cycle as it should. Ran normal cycle and let basket fill completely. Leak is coming from shut off for water running to machine. Unit itself tested good. Collecting service call fee
Evan E.
OVEN KITCHENAID KODE500ESS04 Replacing outer door assembly due to door assembly glass shattering during delivery. Replaced outer door glass. Unit tested good
Evan E.
RANGE AMANA AGR6603SFW2 Customer stated that right front burner would not light but could smell gas flowing. Tested burner upon arrival. Unit would not light. Replaced burner head. Tested burner again multiple times. Unit now lighting as it should. Unit tested good
Evan E.
RANGE WHIRLPOOL WFE525S0HV1 Customer stated that glass on cooktop was scratched. Upon arrival discovered that cooktop had multiple scratches in glass. Replaced cooktop. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that units upper rack was falling. Upon inspection discovered that clips for adjuster on left side had come detached. Found clips in bottom of tub. Was able to reinstall clips and test rack. Showed customer how to raise and lower rack position. Once reinstalling clips rack tested good. Checked for error codes no codes present. Unit tested good
Shaiman C.
WASHER MAYTAG MVWB766FW1 Replaced gearcase. Inner basket still has play and does not sit steady in the outer tub. Replacing inner basket. ; ordrng 1 W10811957 (INNER BASKET)
Steve M.
DRYER MAYTAG MEDB765FW0 Replaced hinges and strike door door not closing. The door tests good. Left inner door with customer. The dryer tests good.
Steve M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Plugged in led light connection and lights are working now.
Steve M.
REFRIGERATOR FRIGIDAIRE FRS24WSG2 Found the compressor running and unit not cooling. Restarted unit and the compressor started tight up like it had no pressure in unit. The unit is 20 years old. Recommended customer to replace unit due to repair cost and age of machine.
Steve M.
DRYER WHIRLPOOL WED7500GC0 Replaced broken strike causing door to not close. The door tests good.
Evan E.
WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit was flashing long fill error code. Checked for error codes. Unit was displaying code f8e1 for water valve error. Checked each valve for resistance. Hot water valve gave resistance reading of 1200k (within range) cold water valve is a double valve. C1 on cold water valve gave resistance reading of 2200k (outside of range) C1 on cold water valve is causing fault code. Ordering water valve ; ordrng 1 W11316256 (WATER VALVE )
Dave F.
WASHER WHIRLPOOL WFW8620HW Customer does not need service .unit is working . Phone number was wrong . Correct number is 585-739-2690
David L.
WASHER WHIRLPOOL WTW8500DW Replaced drum assembly due to noise. Ran load size calibration and load tested unit in diagnostics. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 Replaced open evaporator fan motor. Unit tested good. Leveled unit for the customer
David L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Tightened right hand FF handle.
David L.
REFRIGERATOR WHIRLPOOL MBF1958XES3 Unit at 1degree in the freezer on arrival 120VAC to ice maker but it would not run replaced module. Unit cycled and filled ; used 1 W10884390 (ICEMAKER) from stock
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Unit was not cooling due to a frosted evaporator. Jazz board is not shutting off the compressor. Replaced board and defrosted the evaporator. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Evan E.
DRYER MAYTAG MEDB766FW0 Customer stating that start button does not always respond to commands and they are experiencing Long dry times. Checked for error codes. Unit displaying f2e1 code for stuck key error. Advised customer to use timed dry setting for best results. Ordering console ; ordrng 1 W11042482 (CONSOLE )
Evan E.
DRYER WHIRLPOOL WED7800XW0 Customer stated that unit is producing squealing noise while drum is spinning. Upon inspection discovered that idler pulley was sticking and also bearing inside blower housing was beginning to fail. Unit will need idler pulley tech suggested blower replacement also. Ordering pulley and blower ; ordrng 1 WPW10256512 (BLOWER HOUSING ) and 1 WPW10547292 (PULLEY AND)
David L.
REFRIGERATOR FRIGIDAIRE FFSS2315TE Unit is not making ice due to a frozen fill tube. Customer has already replaced filter. Thawed fill tube and tested
Dave F.
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02 Replaced start device and thermostat. Ran unit and checked frost pattern. Unit tested good .customer to monitor.
Dave F.
DISHWASHER MAYTAG MDB8989SHB0 F6E1 water level low error code . Found debris inside drain hose causing the dishwasher to drain the water during the wash cycle . Removed debris . Tested unit . Unit is working as expected.
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced ice drier that was leaking. Inspected the compartment area and evaporator with black light and found no leaks. Recharged and the refrigerator is cooling. ; used 2 WPW10143759 (DRIER-UV DYE) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Ordering compressor for no cool ; ordrng 1 876765 (mtg kit) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Dave F.
REFRIGERATOR KITCHENAID KSBS25INBL00 Replaced control . Unit is now cooling as expected. Evap fan is running .unit test good .
Shaiman C.
DRYER KENMORE 6917702W10 "Unit does not turn on, only hums when attempting to start. Power going to motor, but is not spinning the drum. Motor should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
Dave F.
FREEZER MAYTAG MFF2558VEW6 Replaced drain tube and defrost drain . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Dave F.
REFRIGERATOR MAYTAG MFI2569VEM4 Replaced control to unit for not cooling and UI not responding to touch . Unit tested good . Freezer rails are seized was able to get the door open . Customer is going to try and clean the rails . Moisture was left inside freezer and cause corrosion .
Dave F.
WASHER WHIRLPOOL ETW4300TQ0 Replaced lid switch . Tested unit . Tested good .
Dave F.
REFRIGERATOR FRIGIDAIRE FGHB2866PP2 Found the ice maker evaporator drain was plugged. Cleared drain and defrosted . Tested drain . Drain is now working as expected. Customer will monitor.
Shaiman C.
RANGE AMANA AGR6603SFB2 Broil and bake spark igniters are not functioning; no spark. DSI Board should be replaced. ; ordrng 1 W11162730 (DSI BOARD)
Shaiman C.
WASHER MAYTAG MVWB766FW1 "Customer reports the unit continuously goes off balance during loads. Inner basket is not secured to the gear case due to stripped splines on the inner basket. Replacing control, inner basket, and returning with gear case. ; ordrng 1 W10811956 (GEAR CASE) and 1 W10811957 (INNER BASKET) and 1 W11135392 (CONTROL)"
Shaiman C.
DRYER WHIRLPOOL WGD4815EW2 "Igniter glows but doesn’t heat. Replaced could, same issue present. Tech line agent suggests replacing the burner assembly. SR: 7726207401; ordrng 1 W10823508 (BURNER ASSEMBLY )"
David L.
DISHWASHER MAYTAG MDB8989SHZ0 Unit is very loud when washing. Found that the wash motor was vibrating against the waterline again the floor. Adjusted water line. Gasket on dispenser was out of place preventing door from closing. Reinstalled dispenser gasket. Unit it much more quiet after adjustment.
David L.
REFRIGERATOR AMANA ARB9059CS The hardwood floor in front of the refrigerator is buckled. Rolled unit out to check for leaks. Tested all tubing and connections during dispensing and ice maker fill. No signs of leaking behind the unit or in the machine compartment. Filled drain pan to check forCracks. Water did not leak out of drain pan. Did not find standing water in the fresh food section under the filter or crispers. No ice build up in the evaporator pan or the freezer bottom. Drain tube is clean and in position. Inspected area under the unit in the basement. Water line penetration is dry. Found a moist rust spot on the case behind the unit unable to access this area because it is sealed from the factory. Possible condensation issue behind the liner and case. Showed this to the customer. Not other water sources exist near the unit and the floor damage. Recommending that the customer leave the water to the unit shut off.
Shaiman C.
DISHWASHER KITCHENAID KDFE104DBL5 "Unit would fill with water and drain, but would not spray during a wash cycle. Motor would sound as if it’s attempting to wash but no action was present. Replaced sump motor. Unit testing good.; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Dave F.
DISHWASHER MAYTAG MDB6759AWW2 Replaced user interface. Led lights are now lighting up and showing selections. Tested unit . Tested good
Shaiman C.
WASHER WHIRLPOOL WTW5000DW0 "Customer states the unit acts funny during the spin cycle, clothes come out still wet. F7E1 F5E1 error codes stored. Ran auto test. Unit fills, agitates, and drains as it should. However in spin, the unit sounds as if it’s slipping. Replaced hub & calibrated. Unit testing good. ; used 1 W10528947 (HUB) from stock"
Dave F.
RANGE WHIRLPOOL WFG515S0ES1 Went to address as listed from dispatch . Customer lives in North Carolina. Not Rochester NY
Dave F.
REFRIGERATOR KENMORE 106.609329 Evap fan is working . Unit is cooling . Unit may need thermostat was it has to be all the way up to keep unit running . They are getting them a new unit .
Dave F.
REFRIGERATOR KITCHENAID KRFF507HPS00 Little bit of frost on the drawers . Checked seals unit is sealing is good . Unit temperatures are good . Lower freezer temperature down to -2 . Customer will monitor.
Dave F.
WASHER WHIRLPOOL LA6058XTW0 Replaced drive motor . Tested unit . Tested good .
Dave F.
DRYER GE GFD45ESPM1DG Replaced top left sliders for squeaking. Could hear squeaking when unit was hand turned and running . Unit no longer squeaking.
Steve M.
COOKTOP KITCHENAID KGCT365BBL0 Cleaned orifice for left front burner for small flame. The burner tested good
David L.
WASHER WHIRLPOOL WTW4930XW3 Unit is displaying a motor fault error and will not finish cycled due to a worn gearcase. Gear case is very loud. Ordering gearcase and transmission.; rqstng P&A on 1 W11255272 (gearcase) and 1 WPW10006355 (actuator)
Steve M.
RANGE KITCHENAID KSEG700ESS3 Replaced door panel for scratch on arrival.
Evan E.
DRYER MAYTAG MEDC215EW1 Replacing dryer handle due to old handle’s tabs breaking off causing handle not to stay in place. Replaced handle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861225 HANDLE
David L.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Installed new door. New door will not shut due to defect in the liner. Reinstalled old door. Ordering new freezer door; rqstng P&A on 1 LW10669496 (DOOR FREEZER), states that autho needed"
David L.
DRYER WHIRLPOOL LE5800XSW3 Unit is not heating due to an open high limit. Dryer cavity is packed with lint and will need to be cleaned before that dryer can be used safely. Venting is restricted and also needs to be replaced. Unable to reach landlord at this time to discuss the repair. ; ordrng 1 279769 (thermal cutoff)
Evan E.
WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit was leaking from underneath middle of machine. Checked for error codes upon arrival. No codes present. Removed back panel to inspect drain boot and all hoses inside cabinet. Ran test 1 in diagnostic and filled unit up with water. Ran drain cycle and observed unit. Repeated this step multiple times. Could not get unit to replicate issue. Customer to monitor
Shaiman C.
DISHWASHER KITCHENAID KDPE234GPS0 "Third level rack failed, along with the tracks on both sides. Replacing third level rack, and the tracks on either side. ; ordrng 1 W10913628 (LEFT TRACK) and 1 W10914507 (RIGHT TRACK)"
David L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced noisy damper. New damper tested good
David L.
REFRIGERATOR MAYTAG MFI2570FEB02 Replaced dented right hand fresh food door.
Steve M.
WASHER WHIRLPOOL WTW5000DW2 Replaced gearcase and belt for leaking grease. The washer tested good.
Steve M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced thermistor and evaporator fan motor for FF not cooling. Replaced right side door for hing receiver broken. The refrigerator tested good
Steve M.
WASHER MAYTAG MVWB835DW0 Replaced wash plate for stripped gears causing poor wash. The washer tested good.
Shaiman C.
WASHER GE GTW485ASJOWS Start button got stuck and recessed behind the panel. Adjusted the button tree back to the normal position. Repair successful.
Steve M.
DISHWASHER KITCHENAID KDTM354DSS4 Ordering motor for seized motor causing no wash.. Original quote was 601.99. Customer denied. Part covered under loyalty retention program; ordrng 1 W10805015 (pump&motor)
Shaiman C.
WASHER WHIRLPOOL WTW7500GW2 Customer concerned about the unit not always dispensing hot and or cold water; clothes also coming out more wet than usual. F5E2 and F0E4 Era codes stored. Replaced water valves. Unit tested good.
Shaiman C.
WASHER MAYTAG MVWC565FW1 Unit would not lock. Customer also stated an item caused the basket to not move. Customer spun the basket but was worried about the item causing issues in the future. Filled and drained the unit 3 times to ensure the item didnt get into the pump and cause damage. F5E3 error code stored. Latch failed mechanically. Replaced latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Replaced left hand door for wire harness being torn .found the new ice maker that was inside the new door was broken . Took ice maker out of the other door that was new and replaced with it . Tested unit . Tested good . Leveled doors .
Steve M.
OVEN WHIRLPOOL WOD77EC0HS01 Part coming in today. Returning today with part; saved tckt
Evan E.
WASHER WHIRLPOOL WTW4855HW1 Customer stated that unit was continue to run after cycle was finished. Unit would get to final spin and then start cycle over again. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Ran rinse and spin cycle. At end of rinse & spin cycle unit would not stop engaging into spin after being finished. Replaced control and ran rinse and spin again. Unit completed cycle as it should. Unit tested good
Evan E.
WASHER GE WHDRR418G1WW Customer stated that unit was producing scraping noise while unit is running. Removed front panel to inspect unit. Ran cycle with panel off to observe unit. Discovered that basket is sagging once full of water causing motor mounts to rub and cause noise. Quoted customer to replaced suspension. Customer did not want to proceed at this time due to age of unit. Unit tested good
Evan E.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replacing hinge bushing on right side door due to bushing being missing causing door not to shut properly. Replaced bushing. Tested door. Door now shutting as it should. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Unit is frosting in the freezer corner. Gasket and freezer basket looking okay. Ordering service kit for freezer frost. Unit has an extended warranty dispatch number is 6851487 ; rqstng P&A on 1 W10864519 (filter adapter)
Steve M.
REFRIGERATOR KITCHENAID KBFS22ECBL00 Ordering door gaskets for ripped gaskets. Ordering damper for loud damper. ; rqstng P&A on 1 W10435972 (gasket-fip LEFT BLACK) and 1 W11368721 (GASKET RIGHT BLACK) and 1 WPW10594329 (control)
Evan E.
DRYER MAYTAG MEDC215EW1 "Customer stated that unit would not run. Inspected incoming voltage and discovered thermal event at L1 on terminal block causing unit not to run. Ordering power cord, terminal block & terminal block wiring kit. ; ordrng 1 279318 (TERMINAL BLOCK SCREWS) and 1 PT400L (POWER CORD ) and 1 WP3397659 (TERMINAL BLOCK)"
David L.
MICROWAVE GE PS89240DF188 Magnetron has failed ordering magnetron and diode; ordrng 1 WB26X32629 (MAG 196.27) and 1 WB27X10037 (diode-cable assy27.24)
Shaiman C.
DISHWASHER KITCHENAID KDFE104DWH2 "Customer reports the unit started leaking after glass broke inside the machine. Customer cleaned the glass out, then it leaked during next cycle. Ran the unit 4 times in both normal and tough soil cycles. No leak. Tested the unit on light soil cycle and it began to leak. After investigation, discovered the unit was leaking from the detergent dispenser. Replacing dispenser.; ordrng 1 W10861000 (DISPENSER)"
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDW00 Unit is not cooling due to a low charge caused by a leak in the evaporator. There is no sealed system warranty. Ordering evaporator ; ordrng 1 W10836706 (evaporator)
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ Items freezing in fresh food section temps at 33 on left side. Pics of the inside of the fresh food section attached. Unit is set at 39. Freezer set at 3 and temps out at 3. Scheduling for Monday for documentation with tech line; schdld next appmnt for 10/21 MON !
Steve M.
DRYER FRIGIDAIRE AGQ8000FG2 Replaced high limit for open limit. Tested vent with vent tester and it tested bad. Recommended customer get the vent cleaned. I broke the console during repair. Ordering console. ; ordrng 1 134557020 (panel)
Steve M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Ordering crisper drawer, holder and grease for deformed holder causing drawer to not pull out properly ; ordrng 1 542638 (grease) and 1 W11162446 (CRISPER) and 1 W11368751 (HOLDER)"
Steve M.
REFRIGERATOR MAYTAG MRT311FFFZ00 Caulked gaps in liner that was causing warm air to enter freezer and frost building up. The refrigerator tests good
Shaiman C.
WASHER MAYTAG MVWC565FW1 Removed sheet & replaced agitator. Unit testing good.
Steve M.
DISHWASHER JENN AIR JDB9000CWP Replaced right upper rack track for grinding. The rack tests good ; used 1 W11259786 (TRACK) from stock
Shaiman C.
DRYER MAYTAG MEDC215EW1 Vent exceeds 7 3/4 feet. Informed the customer that the vent should be shortened for optimal performance. Unit testing good.
David L.
REFRIGERATOR FRIGIDAIRE FFHT1826LW5 Checked coils and temperature. Cleaned condenser that was only very slightly dirty as a courtesy (part of diagnosis). Freezer at -1 fresh food at 37. Unit testing good
David L.
DISHWASHER MAYTAG MDBH965AWS Unit is not operating due to a shorted control. Customer is going to replace due to age
Shaiman C.
WASHER WHIRLPOOL GHW9100LW1 "Customer states unit stops mid cycle. No error codes stored. Ran an auto test cycle, unit I’d not draining as it should & the drain pump is audibly dysfunctional. Drain pump should be replaced."
Steve M.
WASHER WHIRLPOOL WFW9150WW00 Found motor control board laying on its side under washer. Looks like water had gotten onto washer floor. Found no communications from main control to motor control and is showing error code. The washer needs main control and motor control. The customer is going to replace due to cost of repair.
Steve M.
REFRIGERATOR JENN AIR JCD2389GEW "The auger mot came broken. Ordering another. Used two screws on solenoid. The solenoid is missing a spring. The part is discontinued. Customer wants to proceed with repair. Rescheduling; ordrng 1 12001773 (motor,auger)"
Steve M.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Found damper is grinding. Ordering damper. ; ordrng 1 WPW10479155 (control)
Evan E.
WASHER WHIRLPOOL WTW5500XL0 Replaced motor due to unit not spinning basket. Unit was producing hum/ buzzing sound when engaging into spin or agitate. Replaced motor and unit was still experiencing same issue unit would begin to spin and then the motor would begin to buzz. Unit was displaying motor control error code. Customer does not want to proceed due to cost of control. Please reimburse customer for actuator cost and labor from initial visit.
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Tested ice maker dispenser and ice came out as expected.
Steve M.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Found no water hooked up to refrigerator and ice maker was calling for water that was causing noise. Removed ice maker for customer.
Shaiman C.
WASHER WHIRLPOOL WFW75HEFW0 "Customer reports unit would not unlock on multiple occasions. F5E2 error code stored. Latch worked as it should in manual diagnostics, suspecting the issue is intermittent. Replaced latch. Repair successful. ; used 1 WPW10443885 (LATCH) from stock"
Shaiman C.
WASHER MAYTAG MFW9800TQ0 "Customer concerned about unit not spinning out as it should; clothes coming out slightly wet. Unable to retrieve error codes. Ran unit through an auto test. Unit completed auto test, drain pump functioning, unit also was spinning as it should. However, there was a lint trap at the end of the drain hose that was severely clogged. Removed trap. Unit testing good. SR: 7726152944"
Dave F.
WASHER WHIRLPOOL ETW4300TQ0 Lid switch has failed ordering new switch WP8318084; rqstng P&A on 1 WP8318084 (switch-lid)
Shaiman C.
DISHWASHER WHIRLPOOL WDF330PAHW2 Gasket appears to be in good shape. Unit opens and closes as it should. No issues seem to be present.
Shaiman C.
WASHER KENMORE 110.2810231 No error codes stored. Ran a test verification cycle with no issues. Did not see any remnants of water under the unit. Water valves in good condition; no cracks or leaks under console. Inspected underside of the top panel for failures of the water hoses going from the water valves to dispensers. Inlet water hoses are in good condition. Could not recreate issue.
Shaiman C.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks. Unit was leaking because top rack was not installed. Unit testing good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W11259785 (TRACK) from stock"
Dave F.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Condensation/film on the freezer door found a gap between the freezer door . Sealed the cabinet. Customer will monitor.
Dave F.
DISHWASHER JENN AIR JDB8700AWS3 F8E4 electrical drain pump issues . F8E1 slow draining . Removed drain pump found glass inside unit. Removed glass . Tested unit on auto diagnostics. Unit tested good .
Dave F.
MICROWAVE KITCHENAID KBHS179SSS05 Replaced inverter and magnetron for not . Heating . Tested unit . Tested good .
David L.
REFRIGERATOR KITCHENAID KFIV29PCMS02 Unit is not cooling due to a low side leak. Suspecting the fresh food evaporator compressor is also loud 120 month warranty on parts for sealed system repairs still applies. Unit is out of its 60 month labor coverage. Ordering evaporator and compressor ; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)
Shaiman C.
DRYER WHIRLPOOL WED9300VU1 Replaced harness and heating element. Unit testing good.
Evan E.
DRYER WHIRLPOOL WGD4850HW0 Replacing door seal due to old seal having tear in bottom right corner. Replaced seal. Unit tested good
Evan E.
DISHWASHER MAYTAG MDB4949SDE3 Customer stated that unit’s dispenser door is not opening. Upon inspection discovered that spring was missing from dispenser. Replaced dispenser. Tested dispenser. Unit tested good
David L.
WASHER WHIRLPOOL WTW5000DW2 Part came in damages called and rescheduled customer; ordrng 1 W10676680 (cabinet)
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Bail arm was detached from the ice maker module casuarina too much ice. Reinstalled the bail arm and verified that it fits tightly. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER