We serviced a
JENN AIR OVEN
Model JJW3830WP02
Near Brockport, NY 14420
David
Job Details: 06/04/2021
Replaced noisy cooling fans. Replaced missing fan brackets from previous repair to properly fasten fans.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near West Henrietta, NY 14586
Dave
Job Details: 06/04/2021
Unit not running . Found thermal fuse was blown . Customers venting is plugged and dryer full of lint . Cleaned dryer and customer is going to clean the lint . Replaced fuse and tested unit . Tested good . ; used 1 WP3392519 (FUSE-THERMAL) from stock
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS
Near Brockport, NY 14420
David
Job Details: 06/04/2021
Repaired glass on door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ontario, NY 14519
James
Job Details: 06/04/2021
Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled. Flushed water line. Customer is to monitor. Recommend replacing piercing valve.
We serviced a
KITCHENAID RANGE
Model KGRS303BSS0
Near Rochester, NY 14612
Evan
Job Details: 06/02/2021
Customer stated that unit was failing to ignite consistently. Upon inspection discovered that ignitor was causing issue. Replaced ignitor. Tested unit. Unit now lighting as it should. Unit tested good
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM01
Near Rochester, NY 14626
Evan
Job Details: 06/02/2021
Replacing jazz board due to control not allowing customer to adjust refrigerator temperature. Replaced control and programmed. Tested unit. Unit tested good ; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Rochester, NY 14626
Evan
Job Details: 06/02/2021
Unit is experiencing same issue as before. Moisture sensor will not sense when clothing is wet. Called techline again SR: 7730783862. Technician and techline agent discovered that moisture sensor harness is giving small resistance reading when checking harness. Harness should not give reading per agent. Ordering moisture sensor harness ; ordrng 1 W10298258 (MOISTURE SENSOR HARNESS )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Hilton, NY 14468
Evan
Job Details: 06/02/2021
Replacing door gasket due to original gasket failing to stay in channel of door. When opening door gasket would stay attached to frame of unit. Replaced gasket and heated gasket until it was properly formed. Could not replicate issue after doing so. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14622
James
Job Details: 06/02/2021
"Q1 n. Q2 n. Q3 n. Unit not spinning. Found cam melted together. Replaced cam and actuator then ran calibration. Ran high spin successfully. Customer is to monitor if problem persists replace gearcase with new cam. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rochester, NY 14608
Evan
Job Details: 06/02/2021
Replacing control due to unit failing to engage into cycle when starting unit would just sit on sensing mode. Replaced control and tested unit by starting cycle and confirming it would advance to wash portion of cycle. Unit tested good
We serviced a
WHIRLPOOL OVEN
Model KODE507ESS05
Near Rochester, NY 14606
Evan
Job Details: 06/02/2021
Replacing inner door hinge for door rising up after being opened. While replacing hinges and disassembling door bracket for inner door glass was loose and glass came free and corner broke. Unit is still functional but glass will need to be replaced. Replaced hinges and tested door. Ordering door glass. ; ordrng 1 W11458359 (INNER DOOR GLASS )
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Rochester, NY 14609
James
Job Details: 06/02/2021
"Q1 n. Q2 n. Q3 n. Rf element not heating on 1-4. Need element. ; ordrng 1 WP8273992 (Element), dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Irondequoit, NY 14609
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. LEDs not aligned inside user interface display. Disconnected all connectors and reconnected. Need ui. ; ordrng 1 W11330971 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ04
Near Macedon, NY 14502
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Replaced door and inspected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Rochester, NY 14609
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Replaced damper and gaskets. Molded gaskets with heat gun. Adjusted doors so they're even. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Rochester, NY 14624
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of poor spin. Following stored errors:F7E1 basket speed sensor faultF8E5 hot cold reversedRan autodiagnostic and unit did not attempt spin. Attempted to spin via manual diagnostic and no spin occurs. Lid stays locked even though basket not spinning. Ran tachometer test and optics testing good. Ordering new shift actuator and ACU. Optics is failing or motor speed sensor on ACU is faulty. Inspected under unit and CAM has bent causing rotor to spin off axis damaging belt and motor cover. Ordering CAM belt and motor cover.; ordrng 1 W11212745 (Shift Acuator) and 1 W11368855 (ACU) and 1 W10850138 (Belt) and 1 W10427633 (Motor cover) and 1 W10721967 (Splutch kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Unit not cooling in freezer. Customer said freezer was frozen over and they let it defrost. No frost pattern in freezer. Ff evap looks twisted and drain pan is warped. Sealed system leak need ff evap and drier. Need drain pan kit. S16360 evap authorization. 5 year warranty on sealed system. Paid in full; ordrng 1 W11116006 (Evap) and 1 W11457241 (Pan kit) and 1 Sh15 and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Webster, NY 14580
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Unit freezing food in ff section. Temp set at 39. Food on center shelf was 40. Called techline. Sr 7730887714. They said check thermistor if that's not it then replace control. Thermistor was 1630ohm at 45 deg and went to 1600 once door was opened. Need control. ; ordrng 1 W11043763 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Fairport, NY 14450
Dave
Job Details: 06/02/2021
Ice maker was not crushing ice was able to adjusted the ice bin and it is now crushing ice . Unit tested good . Customer is not happy with lighting inside the unit as it is not bright in there . Everything is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rochester, NY 14611
Dave
Job Details: 06/02/2021
Damper is making noise . Ordering damper . Unit is freezing some items shelves were not in the correct locations the drawers need to be stacked on top of each other .; ordrng 1 W11164593 (diffuser)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pittsford, NY 14534
Tanner
Job Details: 06/02/2021
Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Rochester, NY 14622
James
Job Details: 06/02/2021
Q1 n. Q2 n. Q3 n. Replaced agitator and ran calibration. Customer is to monitor if problem persists order agitator. Could not tell if new agitator was the updated part.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH0
Near Penfield, NY 14526
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of no heat.F7E1 heater error.Element has continuity and measures at 13 ohms resistance. A valid reading. Confirmed 120 VAC. Cleared error. Ran autodiagnostic and element does turn on and performs. If issue persists needs new ACU. Measured water temperature after 3 fills at 103.1 degrees F. Could not get water much hotter at tap. These temps will struggle to clean dishes. Customer will continue to monitor. If recurs return with ACU. Todays service call coveree under ATEC warranty.
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFB00
Near Fairport, NY 14450
Dave
Job Details: 06/02/2021
Ice maker not working . Found the wire harness at the bottom of the door is torn . Unit needs new door LW10839545 . Customer is going to call customer service.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Webster, NY 14580
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of upper tracks coming apart. Inspected and spot welds on track assembly has failed.Parts and labor covered under following S code:S22916Replacee tracks. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ontario, NY 14519
Tanner
Job Details: 06/02/2021
Q1 no Q2 no Q3 noComplaint of no operation. Plugged in unit and unit in sudden loss of power mode. Cancelled drain cycle. Following stored.F7E7 motor unable to reach target rpm.Ran auto diagnostic and completed without issue. Customer states no loss of power occured. Preordered ACU incorrect part number. Ordering correct ACU.; ordrng 1 W11116592 (ACU)
We serviced a
AMANA REFRIGERATOR
Model BX20S5L
Near Irondequoit, NY 14617
James
Job Details: 06/02/2021
Need R0161050. Part is no longer available
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Irondequoit, NY 14617
Tanner
Job Details: 06/02/2021
"Q1 no Q2 no Q3 noComplaint of door not locking. Obvious damage to lid. Ordering new lid. Will be replacing lid in tandem with door lock. Please obtain authorization for both parts.; rqstng P&A on 1 W11259006 (Lid), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near West Henrietta, NY 14586
Dave
Job Details: 06/02/2021
Evap fan not running .order fan and fan blade .; ordrng 1 WP2315539 (motor-evap) and 1 WP2163777 (blade-fan)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pittsford, NY 14534
Tanner
Job Details: 06/02/2021
Moved to EOD for TR; schdld next appmnt for 6/1 TUE PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Geneseo, NY 14454
Dave
Job Details: 06/02/2021
Dash marks on the settings and couldnt adjust the temperature. Replaced the jazz board and tested unit tested good.; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
GE DRYER
Model GTD75ECPLDG
Near Rochester, NY 14611
Evan
Job Details: 05/29/2021
Customer stating that unit will not operate. Discovered that control is dead and will not respond to commands. Ordering control ; ordrng 1 WE04X29098 (CONTROL )
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC4
Near Rochester, NY 14615
Evan
Job Details: 05/29/2021
"Customer is stating that unit is failing to start cycle. Unit will lock lid and then advance directly to done. Unit had f7e4 code stored for motor fault. Took resistance reading of motor windings. Motor tested within range. Replaced lid lock. Unit was experiencing same result Called techline to document issue. Discovered that control is not acknowledging lid lock and will not advance cycle because of this. Ordering control SR: 7730872094; ordrng 1 W11417461 (CONTROL ), used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB8
Near North Chili, NY 14514
Evan
Job Details: 05/29/2021
Customer is stating that unit is leaking water again. Discovered that drain pan is cracked where drain line is installed on previous repair. Drain line that was installed caused issue. Ordering drain pan ; ordrng 1 WPW10655367 (DRAIN PAN )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HW5
Near Avon, NY 14414
Dave
Job Details: 05/29/2021
Replaced display for not working . Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Rochester, NY 14610
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of no fill. Following stored errors:F6E2 fill valve electrical problemF6E1 low/no waterF6E6. Cool waterF10E1 electrical dispenser problemRan auto diagnostic. Cancel drain button LED is out and cancel drain button does not respond to a long press to request a drain. Unit does not fill in autodiagnostic. Ran regular wash cycle and unit does fill. Unit runs and immediately leaks out lower front door. Canceled wash. Had to start new wash to initiate a drain. Unit drains and does not fill again. Confirmed 120 VAC from ACU to fill circuit. Water solenoid has gone bad. Needs new solenoid and UI. Cannot trouble shoot leak further until water problem is resolved. Customer opting not to repair.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14613
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of unit not operating. Currently full of water. Following stored errors:F9E1On start drain pump runs but is audibly broken. Nothing produced from pump humming. Replaced drain pump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11116592 CONTROL and 1 W10876600 PUMP-DRAIN
We serviced a
KITCHENAID 50#IM 18' FS
Model KUIC18NNXS0
Near Rochester, NY 14610
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Unit not making ice. Grid cutter has a wire broken. Verified that ice will produce. Need cutter. ; ordrng 1 WP2313637 (Cutter) and 1 Sh15
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Irondequoit, NY 14622
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Replaced bail arm and cycled icemaker. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Fairport, NY 14450
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Replaced damper and verified operation. Customer is to monitor temperature.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS00
Near Rochester, NY 14625
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Unit makes whistling sound when blower activated and runs for a long time. Turned energy saver off. Blower is droning and making loud noise. Need blower. ; ordrng 1 WPW10286217 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Webster, NY 14580
James
Job Details: 05/29/2021
Unit not cooling due to frozen ff evaporator. Called techline they recommend installing service kit. Changed settings to timed defrost. Defrosted evaporator and installed screws at top of evap cover. If problem persists order W1145724 and W10848301.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMS706EBS01
Near Ontario, NY 14519
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. S16360. Unit not cooling or making ice. Pantry ui has wires ripped out. Ceiling LEDs off. Fresh food evaporator frozen. Defrosted evap and relocated thermistor. Disconnected pantry ui Customer is to monitor temperature.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Ontario, NY 14519
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Replaced pts switch and thermostat. Tested unit and vent no longer overheats.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Brockport, NY 14420
David
Job Details: 05/29/2021
Replaced control and thermistor due to freezing temperatures in the fresh food section. Customer to monitor temperature after 24 hours
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Rochester, NY 14611
David
Job Details: 05/29/2021
"Replaced drier, evaporator and compressor due to poor cooling. Unit tested good after repair."
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Rochester, NY 14606
David
Job Details: 05/29/2021
Replaced noisy motor. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEM5
Near Rochester, NY 14609
David
Job Details: 05/29/2021
Checked unit for a or abnormalNoises. Found that the icemaker was running but no water is connected causing the valve toEnergize. Icemaker cam is also slipping causing it toCycleContinuously. Disconnected ice maker for the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Rochester, NY 14613
David
Job Details: 05/29/2021
Unit is not cooling properly due to an open fan motor. Ordering motor; ordrng 1 WPW10464673 (Evaporator fan) and 1 Sh (Shipping)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14612
Evan
Job Details: 05/29/2021
Replacing wash motor due to original wash motor failing to operate. Unit was displaying code 4-3 for wash motor failure. Replaced wash motor. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWM2
Near Rochester, NY 14618
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint or poor overall cleaning. Ran unit and water pressure from pump is low. Dissassembled sump and found food debris has plugged motor filter and chopper blade. Removed debris. Replaced chopper. Tested unit and unit testing good. Upper spray arm still not spinning properly. Reccomended replacing upper spray arm WPW10082841. customer opting to replace on their own.; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE
We serviced a
WHIRLPOOL WASHER
Model MVWB980BW0
Near Irondequoit, NY 14617
David
Job Details: 05/29/2021
Replaced bearing and suspension due to unit hiring cabinet and noises. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Penfield, NY 14526
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of poor wash. Last wash found soap on the bottom of tub not dissolved. Cancelled unit due to a grinding noise. Following stored errors:F6E4 float switch open.Ran autodiagnostic cycle and completed without issue. Ran regular wash without issue. Rechecked diagnostic and no stored errors. Ran subsequent wash cycles but could not reproduce customer complaint. Customer to continue to monitor.; rqstng P&A on 1 W11084121 (OWI sensor)
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Fairport, NY 14450
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of noise from dryer. Ran unit and rumble is present. Dissassembled unit and found belt is inverted and damaged. Rollers are performing sub standard. This is causing belt to slip and drum to rumble. Ordering new belt and rollers.; ordrng 1 WPY312959 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rochester, NY 14618
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of unit leaking. No stored errors. Filled unit to top and observed water on upper suspension at outter tub. Tipped unit back and water dripping out of wash basket. Ordering new wash basket.; ordrng 1 W10371566 (Outter tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Rochester, NY 14616
Evan
Job Details: 05/29/2021
Customer stated that unit is failing to wash properly. Checked for error codes. Unit displaying code 4-3 for wash motor not running. Ordering sump & motor ; ordrng 1 W11085683 (WASH MOTOR )
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Irondequoit, NY 14609
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of outter door coming apart. Inspected door and the stainless steel is peeling away. This is a cosmetic repair and not covered 30 days out of purchase. No stored errors. Ran autodiagnostic and completed without issue.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Rochester, NY 14624
Dave
Job Details: 05/29/2021
"Replaced compressor.evaporator and uv drier . Charged unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10898074 SEALANT 1 W10913906 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Webster, NY 14580
Tanner
Job Details: 05/29/2021
"Q1 no Q2 no Q3 noReplaced ACU, drain pump, console. Issue persists.SR7730877454Advised F2E2 is a communication error between UI and ACU. Order UI harness. Please expedite order and repair.; ordrng 1 W11368911 (UI with harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14613
Evan
Job Details: 05/29/2021
Replacing valves on stove due to valve knobs being bent causing burners not to operate. Replaced all valves. Confirmed burners are sparking. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bloomfield, NY 14469
Dave
Job Details: 05/29/2021
Dish rack wheels are falling off need new wheels. Top spray are is plugged and lower spray arm is cracked and causing the unit to leak . Ordering parts . ; rqstng P&A on 4 W10195416V (dish rack wheel)s and 1 WPW10498900 (spray arm) and 1 W10837249 (spray arm lower)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Livonia, NY 14487
Dave
Job Details: 05/29/2021
Replaced the sump . Unit tested good .
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Irondequoit, NY 14617
Evan
Job Details: 05/29/2021
Customer stated that units keypad is not functioning. Discovered F6e0 code stored. Ordering keypad ; ordrng 1 W11339755 (CONSOLE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dansville, NY 14437
Dave
Job Details: 05/29/2021
Replaced jazz board and tested unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Dansville, NY 14437
Dave
Job Details: 05/29/2021
Left hand door not making contact with door switch . Ordering left hand fresh food door . Put tape on door switch for the moment to keep unit working ; ordrng 1 W11435353 (Left fresh food door)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Webster, NY 14580
James
Job Details: 05/29/2021
"2-1 error. Unit not starting when door is shut. 2-1 stuck key error. Disconnected ui and reconnected and cycle would start, but random LEDs will flash need panel. Five year warranty on part. ; ordrng 1 W11165145 (Panel)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Webster, NY 14580
Evan
Job Details: 05/29/2021
Replacing bake element due to original element testing open. Replaced element. Tested unit. Unit tested good
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM01
Near Rochester, NY 14626
David
Job Details: 05/29/2021
Jazz boardIs stuck on highest setting. Unit needs jazz board. ; ordrng 1 WPW10503278 (Control)
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Fairport, NY 14450
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of noise from dryer. Ran unit and rumble is present. Dissassembled unit and found belt is inverted and damaged. Rollers are performing sub standard. This is causing belt to slip and drum to rumble. Ordering new belt and rollers.; ordrng 1 WPY312959 (Belt)
We serviced a
REFRIGERATOR DISHWASHER
Model n/a
Near Rochester, NY 14610
Tanner
Job Details: 05/29/2021
Service fee covered under 101485.Complaint of no ice. Customer states unit is on filtered water and that pressure has been low lately. Recorded following temp in FC: 4.7 degrees F. Confirmed 120 VAC to IM when door switch open. Jumped motor circuit and ice motor does not turn. Jumped water circuit and unit does fill but water volume is low. Ice line not frozen but recomend customer take unit off filtered water system and use filters included with unit to avoid small ice or frozen ice lines. Needs new ice maker. Customer will ATEC if they opt to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Bloomfield, NY 14469
Dave
Job Details: 05/27/2021
Light in the freezer was not working . Found the door switch had a loose connection fixed door switch unit tested good . Freezer door handle loose tightened handle . Unit tested good .
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Leicester, NY 14481
Dave
Job Details: 05/27/2021
Found the blower wheel had lint stuck to it causing it to be unbalanced. Cleaned wheel off and tested unit . Unit tested good . Customer needs to clean venting .
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14604
Tanner
Job Details: 05/27/2021
Replaced ACU. Calibrated unit via autodiagnostic. Unit testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14612
David
Job Details: 05/27/2021
"Found unit at room temperature low side pressure was in a vacuum. Pressurized with 135 pounds of nitrogen. Bubble tested evaporator, tubing, and joints. Did not find a leak. Unit did not loose pressure over 20 min. Flushed with 134a. Vacuum held at 350 microns for 20 min. Replaced drier and charged unit. Unit began cooling. Customer to monitor ; dspstn on spec-tagged invntry: 1 W10896678 COUPLER AL BR 6X1.8 1 W10896689 COUPLER BR 5X4 , 1 W10896690 COUPLER , and 1 W11504416 COUPLER BR 8.5X6"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Penfield, NY 14526
Evan
Job Details: 05/27/2021
Replacing control panel due to unit showing F2 E1 code for Stuck key error. Replaced panel. Ran preheat to 350 to confirm function. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM0
Near Fairport, NY 14450
Evan
Job Details: 05/27/2021
Replacing control due to original control causing dispenser door to open 20-30 seconds into cycle. Replaced control. Ran cycle to confirm correction of issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Rochester, NY 14612
David
Job Details: 05/27/2021
Unit will not heat. Read 84vac between L1 and L2 cycled breaker. No change. The receptacle has visual signs of heat damage. Left unit unplugged. Recommending that a licensed electrician repair electrical issue in the home. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Fairport, NY 14450
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noComplaint of odor coming from machine.Inspected drain line and drain hose is properly installed. No water siphoning occurring. Customer using clean wash cycle with afresh and states this helps temporarily. No stored errors. Ran auto diagnostic cycle and completes without issue. Unit performs full drain. Unable to remove wash basket to inspect for stuck garments that may be retaining water. Basket has seized to drive shaft. Odor is present. Not clear that odor is comimg from machine. Inspected dryer vent and found no cause for odor in venting. Ran drain pump with unit empty and no odor being pumped out of drain hose. Unable to detect source of odor it most likely not coming from washer or dryer.
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS3
Near Fairport, NY 14450
Evan
Job Details: 05/27/2021
Customer stated that right rear burner had stopped operating. Discovered that harness was pinched between console and mounting bracket cutting into wire causing switch to short out internally. Wire is also damaged. Ordering switch harness and and switch. ; ordrng 1 W10911303 (INFINITE SWITCH (RR)) and 1 W11226773 (CONSOLE HARNESS )
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near West Henrietta, NY 14586
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noComplaint of noise due to loose change in agitator. Removed impellar and removed loose change. Reassembled.Ran auto diagnostic and unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Rochester, NY 14620
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noComplaint of door staying locked.On arrival unit in F9E1 error. Ran auto diagnostic and drain pump never runs. Confirmed 120 VAC from ACU through drain circuit. Pump has failed. Replaced drain pump. Tested unit via auto diagnostic and unit tested good.; used 1 WPW10605427 (PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rochester, NY 14616
Tanner
Job Details: 05/27/2021
Q1 o Q2 no Q3 noReplaced wash basket and belt. Tested unit and unit tested.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Newark, NY 14513
Evan
Job Details: 05/27/2021
Customer stated that washer was producing noise. Discovered that gear case is causing a squealing sound while unit is getting up to final spin speed and also while slowing down from final spin. Ordering gear case ; ordrng 1 W11423759 (GEAR CASE )
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Phelps, NY 14532
Evan
Job Details: 05/27/2021
Customer is stating that unit will not spin out correctly. Checked for error codes. Unit displaying f0e5 code for off balance load. Removed agitator and inspected drive hub. Drive hub teeth are worn away. Replaced drive hub and ran test cycle. Basket has too much play in it and is very loose on drive shaft. Ordering basket and agitator. ; ordrng 1 W10752719 (BASKET ) and 1 W11161960 (AGITATOR )
We serviced a
WHIRLPOOL RANGE
Model MGR6875ADW
Near Phelps, NY 14532
Evan
Job Details: 05/27/2021
Customer stated that upper oven would not heat. Discovered that ignitor was receiving 120v but failing to glow. Replaced ignitor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Rochester, NY 14616
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noReplaced spray arm and water valve vent and bezel. Tested unit and unit tested good.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Rochester, NY 14616
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noReplaced cold water valve. Tested unit via auto diagnostic and unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Newark, NY 14513
Evan
Job Details: 05/27/2021
Customer stated that unit would not heat. Discovered that heating element tested open. Ordering element ; ordrng 1 WP3387747 (HEATER )
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB02
Near Rochester, NY 14613
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Rh door opens when lh door is opened. Door shelf was too low and it contacted pantry shelf. Moved shelf and adjusted hinges. Tightened freezer door handle.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Farmington, NY 14425
Dave
Job Details: 05/27/2021
replaced wash pump and gasket . Tested unit in diagnostics unit tested good.; used 1 W11177741 (GASKET) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rochester, NY 14626
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled and dispenser is functioning properly. Recommend customer install pressure reducing valve W10786952. Customer is to monitor.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lyons, NY 14489
Evan
Job Details: 05/27/2021
Customer stated that unit is leaking and not spinning out correctly. Checked for error codes. No codes present. Discovered that unit is leaking from gear case seal. This is also causing unit not to spin out correctly. Ordering gear case ; ordrng 1 W11454734 (GEAR CASE )
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Farmington, NY 14425
Dave
Job Details: 05/27/2021
Customer is having issues with breaker popping thats on the circuit of the stove . Customer had electricians come out and check breakers . Tested unit . Unit is not popping the breakers . Went over best practices with customer . Unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Farmington, NY 14425
Dave
Job Details: 05/27/2021
Unit was found with clothes not had been spun after cycle . No error codes . Looked over unit dont see anything broken. Calibrated unit and ran auto diagnostics unit tested good . Ran high spin and agitate . Tested good . Customer instruct
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXB01
Near Geneva, NY 14456
Dave
Job Details: 05/27/2021
Replaced ice maker tube that went under the refrigerator for being cracked . Ran ice maker fill tube heater and cycled ice maker . Tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Shortsville, NY 14548
Dave
Job Details: 05/27/2021
Dishwasher not draining . Replaced drain pump and tested in diagnostics unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Rochester, NY 14624
James
Job Details: 05/27/2021
"Q1 n. Q2 n. Q3 n. Unit froze everything on top shelf and on doors. Inspected gaskets and fans. Damper motor has almost no resistance to opening. Ordering damper. ; ordrng 1 WPW10196393 (Control, damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hilton, NY 14468
David
Job Details: 05/27/2021
Found ice bin frozen in place with auger jammed. Freed bin. Did not find ice sticking to ice bin or ice room floor. Auger worked ok when ice jam was removed from bin. Recommending that the customer dump ice bin regularly to prevent clumping ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Brockport, NY 14420
David
Job Details: 05/27/2021
Found unit not draining properly. Auto test is leaving water in the tub. Found that the standpipe is overflowing with water when the unit is draining this caused the unit the calibrate incorrectly. Removed drain hose and recalibrated unit. Ran auto test into a bucket to verify. Unit tested ok. The customer is going to repair drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dansville, NY 14437
Dave
Job Details: 05/27/2021
Unit needs jazz board . Bringing jazz board on next trip WPW10503278; schdld next appmnt for 5/28 FRI PM