Near Perry, NY 14530
Steve
Job Details: 01/11/2020
RANGE WHIRLPOOL WFC310S0EW2 Customer complaining of unit preheating then losing temp after preheat. Power tested good at the block. Bake element tested good. Preheated oven and checked temps. Preheated to 395 Then 330 406 323 426 334 average of 362. Calibrated oven down 10 degrees
Near Rochester, NY 14612
Steve
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF560SMHV00 Ordering slides for freezer door not closing. ; ordrng 1 WPW10397635 (slide RIGHT) and 1 WPW10397636 (slide LEFT)
Near Rochester, NY 14612
Dave L
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The unit is not making ice. Found open valve coil on dual valve. Ordering valve ; ordrng 1 WPW10341329 (water valve assy)
Near Dansville, NY 14437
Steve
Job Details: 01/11/2020
WASHER MAYTAG MVWB765FW3 Replaced water valve for humming and not sending water. Replaced motor and clutch for open windings. Replaced control due to two motors failing at same time.
Near Rochester, NY 14612
Dave L
Job Details: 01/11/2020
REFRIGERATOR GE GSL25JFPJBS Unit is loosing cooling intermittently. Working as expected during time of service. Checked defrost terminator. Fans and compressor. All working normally. Suspecting evaporator fan issue based on customers description. WR60X10185 customer denied repair at this time
Near Farmington, NY 14425
Dave F
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Found some frost inside the freezer . Sealed the cabinet and made sure that the gaskets are sealing correctly . Unit tested good
Near Scottsville, NY 14546
Steve
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Replaced right FF door gasket for ripped gasket and magnet falling out causing co sensation in FF section. Ordering led module for FF section for shorted light causing it to flicker or go dim. ; rqstng P&A on 1 W11043011 (module)
Near Rochester, NY 14624
Dave F
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Ice maker keeps malfunctioning. Ordering new ice maker WPW10300024; ordrng 1 WPW10300024 (Ice maker)
Near Fairport, NY 14450
Evan
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Customer stating that unit is producing burning smell from inside cabinet and also lower rack is rusting. Discovered that ceramic coating is coming off heater causing smell. Ordering replacement heater and rack ; ordrng 1 W10161215 (LOWER RACK ) and 1 W10518394 (HEATER )
Near Pittsford, NY 14534
Dave F
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Ice maker still not making ice. Called techline SR 7726839520 techline suggests replacing UI And check connections on the back control board . Ordering UI W11228269 and control in back W11224256 . Check connections at the door hinge . ; ordrng 1 W11224256 (Control) and 1 W11228269 (User interface)
Near Rochester, NY 14616
Shaiman
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FW0 Replaced valves. Repair successful.
Near Pittsford, NY 14534
Dave F
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Ice maker had ice build up under the cover not allowing the ice maker to turn and cycle . Defrosted ice maker components. Cycled ice maker . Tested good .
Near Webster, NY 14580
Dave F
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced ice maker and user interface . Ran ice maker in harvest test . Ice maker is now cycle . Ran test to check ice maker fill . Tested good . Unit is working as expected
Near Ontario, NY 14519
Dave F
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Replaced jazz board W10503278 .ice maker is now working as expected.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14618
Dave F
Job Details: 01/10/2020
RANGE FRIGIDAIRE LGGF3046TFA F11 Error code . Techsheet says replace control . . Replaced control . Tested all buttons on user interface. Tested unit on bake . Unit tested good .
Near Fairport, NY 14450
Evan
Job Details: 01/10/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Customer stating that unit is running while door is open or will not start cycle intermittently. Issue is with door switch. Replaced interlock switches. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Rochester, NY 14606
Evan
Job Details: 01/10/2020
WASHER WHIRLPOOL WFW70HEBW1 Replacing drain pump due to unit flashing f9e1 code for long drain issue. Replaced drain pump. Ran diagnostic cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDF560SAFT2 Customer stating that unit will not start cycle but does have power. Checked for error codes upon arrival. No codes were present. Attempted to run test cycle. Unit shut off during test cycle and then turned back on. Discovered that wire nut for Neutral wire was loose. After tightening wire nut could not replicate issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Walworth, NY 14568
Evan
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stating door will not shut properly. Upon inspection discovered that magnet was coming out of gasket causing issue. Replaced gasket and tested door. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 01/10/2020
DRYER WHIRLPOOL WED9400SW2 Customer stating unit is very noisy during use. Discovered that idler pulley was seized causing issue. Used dryer repair kit to replace all moving parts. Ran test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock
Near Webster, NY 14580
Dave L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Fresh food door will not close due to hingeReceiver molded in the incorrect position. Ordering new gasket as the old one is torn ; ordrng 1 W10636410 (dor-fip) and 1 W10638676 (gasket-dor)
Near Macedon, NY 14502
Evan
Job Details: 01/10/2020
DISHWASHER MAYTAG MDB8979SEZ0 "Replacing tracks and and rack adjuster due to old tracks welds snapping causing adjusters and rack leveler to break. Adjusters and rack leveler have broken due to welds snapping on tracks. Replaced all parts. Unit tested good. Please use s22916 to cover P&L for tracks and adjusters ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Rochester, NY 14625
Evan
Job Details: 01/10/2020
DRYER MAYTAG MEDE300VW0 Customer stated that unit was producing large squeaking noise while in use. Upon inspection discovered that idler pulley was seized causing issue. Replaced pulley. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
Near Canandaigua, NY 14424
Steve
Job Details: 01/10/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Complaint of rumbling during draining. Removed drain pump. Found broken impeller. Replaced. Wheels on rack also broken. Repair pending approval from warranty company.; rqstng P&A on 4 WPW10195417 (wheel)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Hilton, NY 14468
Dave L
Job Details: 01/10/2020
WASHER MAYTAG MVWC415EW Replaced motor and cap due to humming nose during agitate. Calibrated and tested
Near Henrietta, NY 14467
Steve
Job Details: 01/10/2020
DRYER MAYTAG MGDX655DW0 "Complaint of clothes not try. Tested vent, unit tested good. Ran unit in timed dry and observed coils igniting. Gas coils are weak. Quoted customer for replacement.; rqstng P&A on 1 WPW10328463 (coil-valve)"
Near Hilton, NY 14468
Dave L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL ED2FHAXSB03 Ice is not ejecting properly from the mold. Replaced ice maker. Customer to monitor
Near Rochester, NY 14605
Dave L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Reinstalled bail arm.
Near Rochester, NY 14607
Dave L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM Water chute on ice maker fill tube was not inserted into the fill cup causing ice build up. Adjusted chute. Leak went away
Near Rochester, NY 14620
Dave L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 Unit is not cooling properly due to a low side leak. FreeEr is only pulling down to 16 and items are freezing in the fresh food section quoted 743.05 for an evaporator replacement. Customer will let us know if they want to proceed ; dspstn on spec-tagged invntry: 1 W10838965 THERMISTOR
Near Rochester, NY 14618
Steve
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL ED2SHEXXB00 Found the ice maker is leaking. Ordering ice maker ; ordrng 1 WPW10190965 (icemaker)
Near Scottsville, NY 14546
Steve
Job Details: 01/10/2020
RANGE WHIRLPOOL WEE745H0FS2 Ordering control for F3 error code. Sensor tested good. Left sensor with customer.; ordrng 1 W10884488 (cntrl-elec)
Near Rochester, NY 14622
Dave L
Job Details: 01/10/2020
REFRIGERATOR GE GSS25QGSCWW Ice maker fill tube is frozen again cleared line recommending that the customer replace the water filter as it is restricted. ATEC warranty for service call only charged labor
Near Rochester, NY 14612
Dave L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Found lost position error in diagnostics. Ice maker would not cycle in test 57 no instructions found in mold. Quoted for ice maker. Customer denied repair
Near Canandaigua, NY 14424
Steve
Job Details: 01/10/2020
DRYER WHIRLPOOL MEDZ600TW2 Replaced control. Tested unit. Unit tested good.
Near Rochester, NY 14612
Dave L
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV Unit it not making ice due to aFrozen fill tube. Cleared tube. Recommended that the customer replace the filter.
Near Brockport, NY 14420
Shaiman
Job Details: 01/10/2020
RANGE WHIRLPOOL WFE505W0JZ0 Outer glass is damaged. Replacing glass.; ordrng 1 W10884159 (OUTER GLASS)
Near Rochester, NY 14626
Shaiman
Job Details: 01/10/2020
DISHWASHER KITCHENAID KUDS30IXBL6 "Customer reports the unit leaks water from the bottom right corner, isnt cleaning dishes well, soap dispenser doesn’t always open and the top rack falls intermittently. The track stop is damaged, so when the top rack is pulled out too far the rack falls. 10-1 6-1 6-2 6-6 error codes stored. Unit does not spray water as it should; little to no water pressure coming from spray arms. Dispenser also did not open during diagnostic test cycle. Gasket appears to be worn. Track stop, fill valve, sump motor, control, gasket, and dispenser should be replaced. Floor molding is installed in front of dishwasher. Customer either has to remove the molding for repair or tech could remove with signed waiver. ; rqstng P&A on 1 W10864081 (CABINET SEAL) and 1 W11035586 (CONTROL BOARD) and 1 WPW10195622 (TRACK STOP ) and 1 WPW10304408 (DISPENSER) and 1 WPW10327249 (FILL VALVE) and 1 WPW10780877 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Rochester, NY 14610
Steve
Job Details: 01/10/2020
DISHWASHER JENN AIR JDB8700AWP0 Replaced ui for no operation. The dishwasher tests good.
Near East Rochester, NY 14445
Dave F
Job Details: 01/10/2020
WASHER WHIRLPOOL WTW8500DR0 F0E3 overload error code F7E5 shifter failure .found the rotor and slider is are worn out not allowing unit to spin . Rotor part W10754161 and slider W10734521 ; ordrng 1 W10734521 (Slider) and 1 W10754161 (Rotor)
Near Rochester, NY 14624
Steve
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Complaint of ice maker not making ice. Checked ice maker and confirmed no ice. Cycled ice maker and observed no water flowing to icemaker. Moved fridge and found kinked line going into fridge. Taped line to fridge to prevent in future. Tested ice maker. Unit tested good.
Near East Rochester, NY 14445
Dave F
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Called techline SR 7726846622 led lights not working . Found that the freezer led is bad and is causing all the lights to not light up . Will order led WPW10515057 . Bring fresh food led as well WPW10515058 in case .; (created new UIS, deleted prior attachment to UisID 58572), ordrng 1 WPW10515057 (Freezer Led)"
Near Caledonia, NY 14423
Steve
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Replaced ice maker control and motor. Tested unit. Unit tested good.
Near Canandaigua, NY 14424
Dave F
Job Details: 01/10/2020
RANGE WHIRLPOOL WFG320M0ES3 Oven not igniting . Tested power coming from control to ignitor did not have any voltage . Ordering control W11126814 and new ignitor W11176454 . Bringing oven valve in cause WP98014893; ordrng 1 W11126814 (Control board) and 1 W11176454 (Ignitor) and 1 WP98014893 (Oven valve)
Near Ridgemont, NY 14626
Shaiman
Job Details: 01/10/2020
DRYER KENMORE 110.6210231 "Customer reports unit was making a squeaking noise during use. Discovered the support rollers are worn. Installed a maintenance kit which includes new rollers, belt, and idler pulley. Unit tested good."
Near North Chili, NY 14514
Shaiman
Job Details: 01/10/2020
WASHER WHIRLPOOL WFW5620HW0 "Customer concerned about unit leaking from the back & shutting off. F0E2 error codes stored. Most likely, the unit is it going through the suds reduction process then shutting off. Suggesting customer to use less soap when washing clothes. No repair needed."
Near Rochester, NY 14607
Shaiman
Job Details: 01/10/2020
DRYER KENMORE 11084722401 Customer states unit shuts off after running and exhaust vent gets extremely hot. Ran unit for about 15 minutes and tested temperatures. Temperatures were in range and unit was not overheating. Discovered the door switch was faulty. Ran the unit with a load of laundry and it shut off. Suspecting the faulty door switch along with the tumbling of the clothes is causing the unit to shut off. Door switch should be replaced.; ordrng 1 WP3406105 (DOOR SWITCH)
Near Rochester, NY 14624
Shaiman
Job Details: 01/10/2020
WASHER MAYTAG MVWB835DW4 "Customer concerned about unit agitating slow, one time event of clothes coming out dirty and not filling with water as it should. F083 error code stored. Tested slow and fast agitation in Manual diagnostics, and ran an auto verification test. All functions seem to be working as they should. Customer monitor."
Near Fairport, NY 14450
Dave F
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced ice bin container. Tested unit . Tested good .
Near Rochester, NY 14624
Shaiman
Job Details: 01/10/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Customer reports a burning smell during use. No error codes stored. Ran heater in diagnostics, slight smell was present. Inspected under the unit for any charred wiring, inspected the power terminal box. Wire connections are in good condition. Inspected wires behind the front panel and around the control board, no evidence of any thermal event present there. Further inspection of the heating element, discovered charred residue of food and/or eating utensil. Cleaned a majority of the residue. Informed customer anything that was left will have to burn off over time. No further repair necessary. SR: 7726846443"
Near Webster, NY 14580
Evan
Job Details: 01/07/2020
DISHWASHER MAYTAG MDB8959SFZ4 Customer stating that upper rack is falling due to weld snapping on upper rail. Upon inspection discovered that customer was correct welds have snapped causing rack to fall and it slide properly. Replaced tracks on both sides. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Penfield, NY 14526
Evan
Job Details: 01/07/2020
DISHWASHER MAYTAG MDB4949SDZ0 Customer stating that water is leaking from unit while unit is running. Upon inspection discovered pin size hole in fill line running from valve to water inlet on unit. Was able to trim hose and reinstall. Ran unit multiple times and could not replicate issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near Rochester, NY 14622
Evan
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDTM354DSS5 Customer stating that unit will not clean dishes. Checked for error codes. Unit is displaying code 4-3 for wash motor not running. Unit is filling and draining with water but never pushing water through cabinet. Replaced wash motor and ran test cycle. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 01/07/2020
WASHER MAYTAG MFW9800TQ0 Customer stating that unit is very loud during spin. Discovered that bearing inside machine is failing causing issue. Quoted customer to replace tub. Customer does not want to proceed due to age of machine. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 01/07/2020
DRYER WHIRLPOOL WGD7300XW0 Customer starting that unit is producing loud squeaking while unit is running. Upon inspection discovered that idler pulley was sticking causing issue. Used dryer repair kit to replace all moving parts. Ran test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock
Near Rochester, NY 14609
Evan
Job Details: 01/07/2020
DRYER WHIRLPOOL WED4815EW1 Customer stating that dry would not run. Upon inspection discovered that thermal fuse tested open causing issue. Replaced fuse and ran diagnostic cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Irondequoit, NY 14609
Evan
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Customer stating that unit will not respond to commands. Upon inspection discovered that UI was dead. UI is receiving power but failing to run. Ordering user interface. ; ordrng 1 W10917737 (USER INTERFACE)
Near Rochester, NY 14618
Shaiman
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL KDTE204EPA4 Top rack fell off of the right side track. Replaced tracks under s-code. S-Code: S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14613
Shaiman
Job Details: 01/07/2020
RANGE AMANA ACR4303MFB3 Replace harness and terminal block. Repair successful.
Near Irondequoit, NY 14617
Shaiman
Job Details: 01/07/2020
OVEN WHIRLPOOL WFE515S0EB0 Received infinite switch was defective. Re-ordering new switch.; ordrng 1 WP3149404 (SWITCH)
Near Rush, NY 14543
Steve
Job Details: 01/07/2020
REFRIGERATOR GE PFSS6PKXCSS Found refrigerator got pushed back and toe kick was holding door open. Melted frost with steam and door now closes and seals as expected.
Near Pittsford, NY 14534
Steve
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDEE01 Evaporator had ice build up. Used steam to melt ice. Observed gap between liner and evaporator cover. This gap could be causing defrost issues. Fastened evaporator cover tight to back of fridge. Change defrost settings from adaptive to 8 hour defrost.
Near Rochester, NY 14611
Shaiman
Job Details: 01/07/2020
DRYER MAYTAG MGDB835DC4 "Unit will not turn on. 120 V from outlet. 120 V at control board. 5 DC at P2. Outlet thermistor tested good. Wire harness also tested good. Control board must be replaced.; ordrng 1 W11133021 (CONTROL BOARD), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Fairport, NY 14450
Steve
Job Details: 01/07/2020
WASHER KENMORE 110.280327 Found bearing is loud Quoted customer for new bearing replacement. ; rqstng P&A on 1 W10435302 (bearing)
Near Rochester, NY 14619
Steve
Job Details: 01/07/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer stated the cooktop on indicator stayed on for four days. On arrival it was working as expected. Removed back panel and inspected the switches. The looked good. Customer is goi g to monitor.
Near Rochester, NY 14618
Steve
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found unit has no refrigerant. Compressor is running very hot. Ordering go compressor and evaporator. Turned cooling off until repair. ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor)
Near Rochester, NY 14624
Shaiman
Job Details: 01/07/2020
WASHER MAYTAG LAT9416AAE "Unit will not spin. Lid switch and timer switch was working as it should. When attempting to spin, the basket will not turn and a burning smell was coming from the machine. Transmission has seized and needs to be replaced. Customer declined further repair."
Near Rochester, NY 14619
Shaiman
Job Details: 01/07/2020
DRYER WHIRLPOOL PYE2300AYW Discovered the motor is also emitting a noise. Replacing motor.; ordrng 1 W10410996 (MOTOR)
Near Geneseo, NY 14454
Dave F
Job Details: 01/07/2020
RANGE WHIRLPOOL WFG540H0ES0 Replaced DSI board . Harness to ignitors and ignitors for bake and broil . Tested unit . Tested good
Near Canandaigua, NY 14424
Dave F
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Condenser fan blade was loose . Was able to tighten blade . Tested unit . Tested good . If problem persists order W11127829 condenser fan motor and fan blade W11204896
Near Ontario, NY 14519
Dave F
Job Details: 01/07/2020
REFRIGERATOR KENMORE 106.5117331 Checked power going to ice maker there was no power . Checked optical sensors that detect bin level in diagnostics . Tested good . Power cycled unit . Ice maker has power at the connector at the bottom of the unit . Did find there was a tear in the harness casing but did not seen tear in the wires. It is possible that the wires are shorting causing the ice maker to not send voltage . Checked power at the ice maker . Ice maker has power now and is cycling . Unit may need new door .
Near Fairport, NY 14450
Dave F
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Ice maker is working . Ice maker bin is not dispensing . Found the ice bin piece that goes from the auger motor to the bin was chewed up. Called techline SR 7726814722 . Techline said to order bin W11185686; rqstng P&A on 1 W11185686 (ICE-CONTNR)
Near Webster, NY 14580
Dave F
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Refrigerator leaking when using water dispenser. Found the john guess fitting at the bottom front of the unit the tube was not pushed in all the way . Reseated fitting . Tested unit . Tested good no leaks
Near Rochester, NY 14612
Dave L
Job Details: 01/07/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 The control is sending voltage to the under cabinet light all the time. Unable to shut off. Ordering control ; rqstng P&A on 1 W11342846 (CONTROL)
Near Irondequoit, NY 14622
Dave L
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Customer had a build up of frost in the freezer. Frost has dissipated since call was placed. Checked thermistors due to customers concern of the fresh food section reading 30 on their thermometer intermittently. Thermistors checked good in diagnostics agains my digital thermometer in both sections. Verified that control is reading damper position properly. Checked freezer door seal for obstructions. Did not find anything blocking door.
Near Irondequoit, NY 14609
Dave L
Job Details: 01/07/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Called tech line to document sealed system issue. 7726814185 They wanted the unit recharged before helping with a diagnosis. Homed 3 way valve and recovered refrigerant. Vacuumed unit from both sides so it could be recharged. Unit held a good vacuum. Recharged unit began cooking after plugged back in. Waited for 3 way valve to change position from freezer to fresh food. Customer to monitor
Near Irondequoit, NY 14617
Dave L
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Unit is not keeping temperature in either compartment. Only a partial frost pattern is developing. Quoted for an evaporator and drier. Customer is going to think about the repair and will contact the office if they wish to proceed
Near Rochester, NY 14616
Dave L
Job Details: 01/07/2020
COOKTOP WHIRLPOOL WFE770H0FZ2 The cooktop burners and the oven are not operating because the receptacleIs not getting the correct voltage. The customer will have to have a licensed electrician restore voltage the to receptacle. Left unit unplugged.
Near Rochester, NY 14612
Dave L
Job Details: 01/07/2020
WASHER MAYTAG MVWB865GW Unit is making a noise during spin due to the tub seal rubbing on the drive shaft. Ordering gearcase. ; rqstng P&A on 1 W10868473 (gearcase)
Near Rochester, NY 14626
Dave L
Job Details: 01/07/2020
REFRIGERATOR MAYTAG MFI2569VEM0 Found unit warm. Pulled unit out. Compressor was not running and cold. Replaced start device with spare. Unit began cooling customer to monitor. ATEC warranty. Condenser was clear
Near Ontario, NY 14519
Dave F
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Ice maker has no power to it . Found the control board was not sending power . Power cycled unit . Still no change . Ordering board WPW10503278; rqstng P&A on 1 WPW10503278 (Jazz board), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
Near Rochester, NY 14612
Dave L
Job Details: 01/07/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced pantry UI due to unit shutting off randomly. Replaced led in freezer. Customer toMonitor. ; used 1 SH1500 (SHIPPING&HANDLING) from stock
Near Rochester, NY 14605
Dave L
Job Details: 01/07/2020
REFRIGERATOR AMANA BRF20TW "The ice maker module is not shutting he water off after filling every time. Replaced ice maker module. Jumped thermostat to verify operation. The module filled properly; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near West Henrietta, NY 14586
Steve
Job Details: 01/07/2020
OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Ordering magnetron and diode for burning smell and humming. ; ordrng 1 W10245183 (magnetron) and 1 WPW10687786 (diode)
Near Scottsville, NY 14546
Steve
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Found the led light in Ff section was dim. One light was out. Touched light and light turned on and was bright again. The right FF gasket is ripped ordering gasket. The customer wants to replace filter with bypass. The customer is going to pay for bypass. ; rqstng P&A on 1 W10830055 (gasket-fip), ordrng 1 W11395888 (CAP)"
Near Spencerport, NY 14559
Dave L
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW2 Unit was shaking and making a banging noise due to being tilted back slightly. Adjusted feet and ran high speed spin in diagnostics
Near Penfield, NY 14526
Evan
Job Details: 01/07/2020
DRYER WHIRLPOOL WED9400SW0 Customer stating unit is flashing f70 code. Code pertains to control failing to communicate with UI. Replaced control and ran test cycle. Unit tested good
Near Caledonia, NY 14423
Steve
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDTE104DSS0 Found motor getting power but not running. The unit needs a motor sump. Quoted customer ; rqstng P&A on 1 WPW10605057 (pump and motor assy)
Near Brighton, NY 14610
Shaiman
Job Details: 01/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Reports the cycle time does not advance. Customer provided a video that shows the unit was stuck at 43 minutes for approximately half an hour. The issue has been intermittent, but more and more common over time. Suspecting a malfunction in the control board. Replacing board. ; ordrng 1 W11322903 (CONTROL BOARD)"
Near Rochester, NY 14626
Shaiman
Job Details: 01/03/2020
WASHER KENMORE 110.2513241 "Customer reports unit won’t turn on. F5E1 error code stored. Unit completed auto test but lid would not lock. After further inspection discovered the lid strike had broken off, thus preventing the unit from locking to start a cycle. Replaced lid strike. Repair successful. ; ordrng 1 WPW10240513 (LID STRIKE), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Rochester, NY 14617
Shaiman
Job Details: 01/03/2020
DISHWASHER FRIGIDAIRE GLD2250R0S0 "Customer reports unit is leaking from the bottom of the unit. Unit did not leak after running it twice, however lower door gasket seems to be damaged. Replacing lower door gasket. ; ordrng 1 809006501 (LOWER DOOR SEAL), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Williamson, NY 14589
Evan
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer starting that unit is still not making ice. Ran service test 56 to check for ice maker error codes. Unit is displaying error code 2 for ice maker losing position. This is same issue as before. Confirmed unit was running harvest cycle. Unit was displaying 02 at end of harvest cycle. Unit will not run full harvest. Ordering ice maker SR:7726783360; ordrng 1 W11294907 (ICE MAKER ASSEMBLY)
Near Webster, NY 14580
Evan
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Customer stated that unit was not making ice. Upon inspection discovered broken heater wire at fill tube causing fill line to freeze. Ordering fill tube ; ordrng 1 W11366500 (FILL TUBE)
Near Williamson, NY 14589
Evan
Job Details: 01/03/2020
WASHER MAYTAG MVWB765FW2 Unit is still not draining. Upon inspection discovered that new pulp that was installed is failing to spin impeller. Ordering new pump ; ordrng 1 W10876600 (DRAIN PUMP )
Near Sodus, NY 14551
Evan
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer stated that unit was leaking from right side of door. Upon inspection discovered that door was not closing properly due to hinges not aligning with door frame. Also discovered rip in door gasket. Replaced door gasket. Ordering hinges ; ordrng 1 WP8534853 (HINGE RIGHT) and 1 WP8534854 (HINGE LEFT ), used 1 W10300924V (GASKET) from stock"
Near Fairport, NY 14450
Evan
Job Details: 01/03/2020
DISHWASHER WHIRLPOOL MDB7749SBM1 "Customer stating that unit is tripping breaker constantly. Upon inspection discovered thermal event at control causing issue. Ordering control, UI, harness and handle ; ordrng 1 W10595568 (CONTROL ) and 1 W10811169 (USER INTERFACE ) and 1 W10871222 (HARNESS) and 1 WPW10401481 (HANDLE) and 1 WPW10401502 (JUMPER )"
Near Webster, NY 14580
Dave F
Job Details: 01/03/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Fresh food evap frosted up . Checked thermistors in diagnostics test 1,2,39 all passed . Evap fans are working . Changed defrost mode to basic from adaptive. Sealed the fresh food section cabinet . Defrosted unit . Secured thermistor in correct location with foil tape and zip tie . Made sure there were screws securing the evap cover . Customer mentioned the ice maker was not functioning. Ice maker has E2 error code motor position . Ran ice maker in cycle test . Ice maker did not cycle . Unit needs ice maker .user interface is not responding as it should . Ran test 4 3 way valve is working . . called techline SR7726786217 . Techline suggest replacing UI . Ordering parts UI W11089931 and ice maker W11294907 ; rqstng P&A on 1 W11089931 (User interface) and 1 W11294907 (Ice maker) and 1 WP482338 (Sealant)"
Near Webster, NY 14580
Dave F
Job Details: 01/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Ice maker is not working correctly . Customer has extended warranty . Customer will called warranty company . Will bring new ice maker with me WPW10300024 ; schdld next appmnt for 1/9 THU !, states that autho needed"
Near Dansville, NY 14437
Steve
Job Details: 01/03/2020
WASHER MAYTAG MVWB765FW3 "Sr# 7726781962 Found water valve getting power but not running. Also found motor was just humming. Resistance check failed. Ordering motor,control and shifter. Using water valve on next visit. Called tech line to verify. Maytag strongly recommends the washer be on a dedicated circuit. ; ordrng 1 W10754448 (clutch) and 1 W11195970 (CONTROL ) and 1 W11195971 (MOTOR)"
Near Hamlin, NY 14464
Dave L
Job Details: 01/03/2020
DISHWASHER KITCHENAID KUDS30IXBL9 Unit is leaking from the float due to debris build up under float. Removed float and cleaned. Water to unit is cold and is contributing to cleaning issues. Wave guide is also clogged again and the spray arms are also clogged. Ordering spray arms and wave guide. Recommending that the customer have water supply connected to the kitchen sink so that the water supply line can be purged of cold water before using the appliance. This willPrevent debris from clogging components in the future; rqstng P&A on 1 WPW10082841 (arm-spray) and 1 WPW10320510 (arm-spray) and 1 WPW10497235 (seal)