Near Webster, NY 14580
Dave F
Job Details:
10/12/2019
DRYER MAYTAG MEDC465HW0
Dryer not drying . Found the connection to the pigtail on the dryer was loose . Tightened pigtail on unit . Unit tested good .
Near Webster, NY 14580
Dave F
Job Details:
10/12/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY02
Replaced control and programmed it . Cleaned condenser coils . Unit is now running as expected.
Near Hilton, NY 14468
Evan
Job Details:
10/12/2019
WASHER WHIRLPOOL NOT AVAILABLE
Customer stated that unit was not draining inside bellow. Water was sitting inside bellow at end of cycle. Upon inspection discovered that bellow holes were clogged With hair causing issues removed bellow and cleared hair from backside of bellow also cleared drain hole on actual tub. Reassembled unit. Unit tested good
Near Rochester, NY 14615
Evan
Job Details:
10/12/2019
WASHER MAYTAG MVWB766FW1
Customer stated unit was flashing LF code. Checked for error codes. Unit had 2 stores codes f8e1 (long fill) f3e2 (inlet water temperature fault) ran test cycle. Unit would not fill while actuating hot or cold valve. Replaced valve. Ran test cycle again. Unit now filling as it should. Cleared codes. Unit tested good
Near Rochester, NY 14618
Dave F
Job Details:
10/12/2019
OVEN KITCHENAID KEBC247VSS02
Replaced inner glass and top broiler . Tested unit . Tested good .
Near Rush, NY 14543
Dave F
Job Details:
10/12/2019
REFRIGERATOR KENMORE 363.50622
Replaced water valve and ice maker that customer had bought lt was the correct part number. Tested water at dispenser. Has great flow . Customer will monitor ice maker . ; dspstn on spec-tagged invntry: 1 WR57X10026 VALVE
Near Rochester, NY 14605
Evan
Job Details:
10/12/2019
DRYER WHIRLPOOL WED4815EW
Customer stated that dryer was very noisy while running. Discovered that left side roller was missing triangle clip causing wheel to move freely. This is causing issue. Replaced clip and cleaned roller and shaft. Ran test cycle. Unit tested good
Near Honeoye Falls, NY 14472
Steve
Job Details:
10/12/2019
DISHWASHER WHIRLPOOL WDT920SADM3
Replaced middle spray arm and all spray arms are working now.
Near Newark, NY 14513
Evan
Job Details:
10/12/2019
WASHER WHIRLPOOL MVWB855DC3
Replacing lid lock due to unit failing to latch lid and also causing UI not to respond to commands. Replaced lid lock. Ran diagnostic cycle. Ran normal cycle to confirm function. Unit tested good
Near Rochester, NY 14625
Dave L
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL MBF1958XES3
Replaced ice maker that was not calling for water unit tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Canandaigua, NY 14424
Steve
Job Details:
10/11/2019
WASHER WHIRLPOOL WFW5620HW0
Replaced dispenser for leaking as per manufacturer recommendation. The customer is going to monitor.
Near West Henrietta, NY 14586
Shaiman
Job Details:
10/11/2019
WASHER MAYTAG MVWX655DW0
F7E1 error code stored. Unit completed auto test but would not spin; agitator would spin but not at the same speed as the basket. Replaced hub. Unit testing good. ; used 1 W10528947 (HUB) from stock
Near Irondequoit, NY 14609
Dave L
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRFC300ESS03
"Molded freezer gasket due to ice in the freezer. Freezer door is sitting crooked and pushed in on the bottom left corner. Ordering door, gasket and rails. ; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330994 (bracket)"
Near Rochester, NY 14624
Shaiman
Job Details:
10/11/2019
DRYER WHIRLPOOL WED4850HW0
Replaced panel. Repair successful.
Near Rochester, NY 14613
Shaiman
Job Details:
10/11/2019
DRYER MAYTAG MEDC465HW0
Unit drying as it should. No issues present.
Near Victor, NY 14564
Steve
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Sr#7726085664 replaced doors for dents on arrival. Ordering led control for shelf lights pulsing. ; ordrng 1 W10804160 (cntrl-elec LED) and 1 W10909034 (tray-drip)
Near Canandaigua, NY 14424
Dave F
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS03
Ice maker has frozen block on the bottom of the ice bin . Checked ice maker in diagnostics. Checked thermistors and all fans including icemaker fan . Everything tested good .temps are good in both sections . . Adjusted doors to make sure that they are closing right and locked the legs down . Customer is using reverse osmosis .Called techline SR 7726084864 . Went over everything with techline . Techline said to have customer checked pressures as they need to be between 40 to 60 psi . Advised customer . Unit tested good .
Near Rochester, NY 14620
Shaiman
Job Details:
10/11/2019
WASHER KENMORE 11047512603
Replaced control. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details:
10/11/2019
DRYER WHIRLPOOL WED9300VU1
"No heat, L2 displayed on machine while running. F31 error code stored. Frayed wire going to heating element is the source of issue. Replacing harness and element.; ordrng 1 W10111063 (HARNESS) and 1 WP8544771 (HEATING ELEMENT)"
Near Canandaigua, NY 14424
Dave F
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL ET8MTMXKQ02
Unit is on gfci plug . Tested unit with extension cord to non gfci plugged . Unit did not trip and was running as expected . The circuit breakers were recently changed and may be on arc fault circuit breaker. May need regular outlet with a arc fault breaker . Condenser coils need to be blown out and cleaned .
Near Rochester, NY 14621
Shaiman
Job Details:
10/11/2019
WASHER AMANA NTW4516FW2
"Customer states unit will not spin. F7E1 F7E5 F8E1 error codes stored. Unit completes auto test, but sounds as if the motor is struggling to agitate and hesitates to spin. Replacing motor and shifter. ; ordrng 1 W10890624 (MOTOR) and 1 W10913953 (SHIFTER)"
Near Canandaigua, NY 14424
Dave F
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM00
Replaced gaskets on left and right hand doors . Icebin for plastic shavings . Pantry drawer control for casing erratic ice making and dispensing. Replaced user interface and main control in the back . Tested unit . Tested good . .
Near Rochester, NY 14609
Evan
Job Details:
10/11/2019
WASHER WHIRLPOOL WTW5000DW2
Customer stated that unit was stuck on sensing mode. Upon arrival checked for worried codes. Unit was displaying code for lid switch fault. Cleared code and attempted to run diagnostic cycle. Unit would not run cycle due lid failing to latch. Discovered debris inside latch causing issue. Cleared debris and attempted to run test cycle again. Lid locked as it should and unit progressed through cycle like it should. Ran drain and spin cycle to confirm function outside of test mode. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05
Replacing ice bin due to bin being very difficult to move and ice Shute seal due to unit beginning to form large chunks of ice in front of ice bin. Replaced seal. Replaced ice bin. Had customer test ice bin. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
10/11/2019
DISHWASHER KITCHENAID KDFE204ESS0
Customer stated that keypad was stuck on. And lights were flashing but could not select commands. Upon inspection discovered that customer had control lock on and didn’t realize. This was causing issue. Turned off control lock and checked for error codes. No codes were present. Ran diagnostic cycle. Unit tested good.
Near Canandaigua, NY 14424
Dave F
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01
23 degrees in fresh food And 0 in freezer . Damper frozen off . Found gasket on fresh food section not sealing all the way . Heated door gasket . Door is sealing now .Damper foam is broken and not sealing all the way . Ordering damper W11317276 . Put temperatures on recommended customer will monitor.; ordrng 1 W11317276 (diffuser)
Near Rochester, NY 14619
Shaiman
Job Details:
10/11/2019
WASHER FRIGIDAIRE GLTF2940ES1
Unit would begin to fill with water then do nothing else. E5E error code stored. Control board should be replaced. Customer declined further repair.
Near Rochester, NY 14620
Dave L
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00
Replaced evaporator and compressor due to unit not cooling sealed cabinet to liner with silicone. Unit began cooking after install
Near Rochester, NY 14618
Dave L
Job Details:
10/11/2019
REFRIGERATOR GE ZIC3600CLH
Replaced freezer door rails door closes much better
Near Rochester, NY 14612
Dave L
Job Details:
10/11/2019
MICROWAVE WHIRLPOOL WMH31017HB2
Replaced switch parts and control. Bent frame near lower cam out slightly to correct switch issue unit tested good afterwards
Near Rochester, NY 14618
Steve
Job Details:
10/11/2019
DRYER WHIRLPOOL WGD92HEFC0
Replaced seal for broken seal on dryer door. The dryer tested good.
Near Williamson, NY 14589
Dave F
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRFF300ESS00
Screw on left hand side that holds the freezer door rail had backed out and was preventing the rails from closing all the way . The evaporator frosted up . Took rails off and was able to use adhesive in the liner hole to stop screw from backing out . . Defrosted unit . Shimmed the t bracket on the bottom of the freezer door to fix door gasket not closing evenly. Reheated gasket . Door is now sealing better and closing . Tested unit . Tested good . If problem persists. Not sure if there is a fix as this is a liner issue for the screw not staying in the proper position.. tightened freezer door handle . ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Rochester, NY 14623
Steve
Job Details:
10/11/2019
DRYER WHIRLPOOL GGW9250PW2
Found the main control not sending power in heat relay. The control is discontinued
Near Rochester, NY 14622
Evan
Job Details:
10/11/2019
DRYER WHIRLPOOL WED85HEFW2
Customer stated that unit would not power up. Upon inspection discovered that screw for L2 was loose at terminal block causing unit not to receive full 240v. Tightened screw and ran test cycle. Unit tested good
Near Spencerport, NY 14559
Dave L
Job Details:
10/11/2019
REFRIGERATOR KITCHENAID KRMF606ESS01
The top of the freezer door is warped causing air to leak behind it into the top of the freezer gasket will not seat properly in door ordering door and gasket; ordrng 1 W10407216 (gasket-fip) and 1 W10815699 (dor-fip ss)
Near Rochester, NY 14618
Evan
Job Details:
10/11/2019
DISHWASHER KITCHENAID KUDS35FXBLA
Customer stated that unit was not filling with water. Checked for error codes. Unit was displaying code 6-1 for water valve issue. Customer stated that they had installed new valve but unit was still having issues. Removed door panel to inspect control. Discovered broken wire running to valve behind door panel. Repaired wire and ran test cycle. Unit began to fill as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14623
Steve
Job Details:
10/11/2019
DISHWASHER KENMORE 665.13423K701
Found plastic piece in drain stopping the pump. Removed water and removed plastic. The dishwasher is draining.
Near Rochester, NY 14618
Steve
Job Details:
10/11/2019
REFRIGERATOR AMANA BB120TE
"Found water valve has power but not opening. Valve has water to it. Ordering valve. ; ordrng 1 W10833899 (valve-inlt), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Webster, NY 14580
Evan
Job Details:
10/11/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01
Customer stated that while shutting left door right door will continually pop open. Upon inspection discovered that magnets inside gasket for right door and not making contact with cabinet correctly. Right side gasket also has small tear in flap. Ordering gasket; ordrng 1 W10917312 (DOOR GASKET)
Near Honeoye Falls, NY 14472
Steve
Job Details:
10/11/2019
DISHWASHER WHIRLPOOL WDT920SADM3
Replaced spray arms and tube. Middle spray arm missing. Rescheduling for Friday to find part; schdld next appmnt for 10/11 FRI !
Near Newark, NY 14513
Evan
Job Details:
10/11/2019
WASHER WHIRLPOOL MVWB855DC3
"Replaced console but unit is still experiencing same issue. Called techline to document issues. SR: 7726070800. Spoke with techline on 2 separate occasions. Ohmed out motor windings and lid lock. Lid will not lock in manual test mode. Returning with lid lock ; ordrng 1 W10861642 (LID LOCK ), used 1 W11171748 (CONTROL ) from stock"
Near Spencerport, NY 14559
Dave L
Job Details:
10/10/2019
WASHER MAYTAG MHW5500FW0
Replaced hinges due to door sagging. Door not shuts properly.
Near Spencerport, NY 14559
Dave L
Job Details:
10/10/2019
REFRIGERATOR KITCHENAID KRFC704FBS00
Replaced evaporator cover and defrosted coil due to frozen evap. Replaced control with updated version.
Near Rochester, NY 14612
Dave L
Job Details:
10/10/2019
DISHWASHER KITCHENAID KUDS35FXSS5
Replaced control that was not allowing unit to run. Unit tested good.
Near Rochester, NY 14621
Dave L
Job Details:
10/10/2019
REFRIGERATOR KENMORE 106.609329
Checked unit for cooling issues. All fans working. Not frost build up and full frost pattern. Light switch ok likely that door is getting left open unit running as expected
Near Rochester, NY 14605
Dave L
Job Details:
10/10/2019
REFRIGERATOR GE GTS18TBSAWW
Fresh food gasket is badly torn and will not allow the door to close or seal. Gasket is discontinued WR24X10178
Near Henrietta, NY 14467
Steve
Job Details:
10/10/2019
DISHWASHER KENMORE 587.14029200A
Replaced door latch for not closing. The dishwasher tested good.
Near Rochester, NY 14623
Steve
Job Details:
10/10/2019
WASHER WHIRLPOOL WETLV27HW0
No fill error causing the washer to stop washing. Turned water on and tested. The water lines were also backwards. Switched lines and the washer tested good.
Near Rochester, NY 14624
Steve
Job Details:
10/10/2019
DISHWASHER FRIGIDAIRE FGID2466QF2A
Found the control is burned at ui connection. The dishwasher needs ui and control. The cost of the repair will outweigh the cost of new u it.
Near Rochester, NY 14619
Shaiman
Job Details:
10/10/2019
DRYER MAYTAG MEDB835DW4
Replaced console and console harness. Repair successful.
Near Fairport, NY 14450
Evan
Job Details:
10/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer stated that unit was not draining. Tub was full of water upon arrival. Drained water from tub with vacuum. Removed pump to inspect. Ran pump while detached from motor to observe impeller. Impeller would not spin pump was receiving power but just buzzing never moving impeller. Replaced pump and ran test cycle. Unit drained as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14618
Evan
Job Details:
10/10/2019
WASHER WHIRLPOOL WTW5500XL0
Customer stated that unit would start cycle but never progress to wash cycle and lid lock would flash. Checked for error codes. Unit displaying 2 codes f7e1 (basket speed fault) f0e5 (out of balance load) ran tachometer verification test unit did not pass test. Actuator is failing. Replaced actuator. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
Near Webster, NY 14580
Evan
Job Details:
10/10/2019
MICROWAVE WHIRLPOOL WOC75EC0HS03
Customer is stating that unit is rebooting itself and displaying f6e0 error code continually. Customer was experiencing same issue with previous model that was deemed unrepairable. Called techline due to reoccurring issue. SR:7725834496. Techline inquired about unit being connected to WiFi. Unit was not currently connected to WiFi nor was previous unit. Techline stated that unit will continually reboot if not connected to WiFi when preforming software update. Suspecting that this is what customer is experiencing. Customer to connect unit to WiFi and monitor to see if issue arises again.
Near Webster, NY 14580
Evan
Job Details:
10/10/2019
RANGE FRIGIDAIRE GLEB30S9DBA
Customer stated that unit would not bake or broil. Removed control panel to inspect control. Ran bake cycle with control exposed to check for 240v going to bake element. Control is failing to send power to bake element. Confirmed at element that unit was not receiving power. Unit needs control and part is no longer available. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details:
10/10/2019
DISHWASHER KITCHENAID KDTE104ESS3
Customer stated that unit was not draining. Upon inspection discovered that wiring harness had been chewed by mice and then repaired. Discovered that wire that was repaired had come loose. Tech is suggesting replacement of harness. Customer does not want to proceed at this time. Reconnected wire and installed new wire nut. Collecting service call fee
Near Rochester, NY 14618
Evan
Job Details:
10/10/2019
DISHWASHER KITCHENAID KDPE234GPS0
Customer stated that dispenser button had broken. Upon inspection discovered that tab that holds dispenser open button in place had broken causing tab not to stay mounted. Replaced dispenser and tested dispenser. Unit tested good
Near Scottsville, NY 14546
Steve
Job Details:
10/10/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Replaced dented panel. Broke screw to door during repair. Ordering screw and stud. Missing fastener. ; ordrng 2 W10826179 (TWO screw )s and 2 W11157086 ( TWO STUDS)s and 1 WPW10503548 (retainer)
Near Rochester, NY 14612
Shaiman
Job Details:
10/10/2019
DISHWASHER MAYTAG MDB8989SHZ0
Replaced detergent dispenser. Repair successful.
Near Brockport, NY 14420
Shaiman
Job Details:
10/10/2019
DISHWASHER WHIRLPOOL WDF540PADM3
"Customer concerned about the soap not dispensing correctly; the dishwasher pod would always be found at the bottom of the tub. Informed the customer that is how the soap is dispensed. Upon further investigation, discovered there was no water going to the dishwasher to dissolve the pod. Plugged in the inlet water valve & turned on the water supply. Unit testing good."
Near Canandaigua, NY 14424
Dave F
Job Details:
10/10/2019
WASHER WHIRLPOOL WFW5620HW0
User interface not responding to touch . Will turn on but will not allow selections . Ordering user interface W11319991 and control W11322903; ordrng 1 W11319991 (cntrl-elec)
Near Brockport, NY 14420
Shaiman
Job Details:
10/10/2019
WASHER ROPER RTW4516FW2
Lid lock would not respond as it should in manual diagnostics. Replaced latch. Unit testing good.
Near Honeoye Falls, NY 14472
Dave F
Job Details:
10/10/2019
MICROWAVE WHIRLPOOL WOC75EC7HS00
Called techline after replacing interlocks on unit . Door is still not closing correctly and not engaging the left hand door switch . Techline has said that the unit is unrepairable will need product exchanged . SR 7726075721
Near Brockport, NY 14420
Shaiman
Job Details:
10/10/2019
DRYER WHIRLPOOL WGD4815EW2
"Igniter glows, unable to test full function. Seems to be in good working condition. No issues present."
Near Rochester, NY 14620
Steve
Job Details:
10/10/2019
REFRIGERATOR GE GNE25JGKBFWW
Tested temps in both compartments. The temps were good in both compartments. If problem persists preorder sensor for FF section.
Near Penfield, NY 14526
Steve
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Replaced left Ff door for scratch on arrival. The door tests good.
Near Rochester, NY 14612
Shaiman
Job Details:
10/10/2019
DISHWASHER WHIRLPOOL WDF110PABW5
Unit fills with water but does not spray. Wash motor should be replaced. Wrong part number was sent due to incomplete model number. Ordering correct part. ; ordrng 1 W10888591 (SUMP MOTOR)
Near Rochester, NY 14615
Dave L
Job Details:
10/10/2019
DISHWASHER MAYTAG MDB4949SHZ0
Replaced dented panel
Near Fairport, NY 14450
Dave F
Job Details:
10/10/2019
DISHWASHER KITCHENAID KDTE204DSS0
F3E1 owi thermistor is open F8E1 slow drain F6E6 incoming cold water F7E1 heating no heat . Water is to cold coming into unit . The water is connected to its own pipe away from the sink so running the water at the sink won't really help .ran diagnostics. Heater tested good . Cleared error codes . Gave customer tips . pro wash . High temp and heat dry . If customer what's to move forward with repair order WPW10705575 sensor and control W10866116 . Control is covered under warranty.
Near Brockport, NY 14420
Shaiman
Job Details:
10/10/2019
RANGE WHIRLPOOL WFE550S0HZ
"Replaced glass, brackets, and installed name tag. Repair successful."
Near Fairport, NY 14450
Dave F
Job Details:
10/10/2019
DISHWASHER KITCHENAID KDTE334GPS0
Dishwasher not drying dishes . Went into diagnostics found F7E1 error code . Cleared error code . Tested heater in diagnostics. Unit tested good . Heater is working customer will monitor.
Near Rochester, NY 14609
Evan
Job Details:
10/10/2019
DRYER AMANA NED4600YQ0
"Customer stated that unit is not heating. Checked thermal cut off for continuity cut off tested closed. Checked heater for continuity heater tested closed. Checked incoming voltage. Unit is receiving 210-212 volts of power unit should be receiving 240 to function properly. Discovered that when moving power cord unit will lose voltage. There is a short in cord. Ordering replacement cord ; ordrng 1 PT400L (POWER CORD 4WIRE), dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279816 CUTOFF-THERMAL , and 1 279838 ELEMENT"
Near Brockport, NY 14420
Shaiman
Job Details:
10/10/2019
DRYER WHIRLPOOL WED4815EW1
Installed cord and tested. No issues present.
Near Rochester, NY 14626
Dave L
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Replaced compressor and harness due to unit kit cooling. Unit began cooking after install
Near Pittsford, NY 14534
Dave F
Job Details:
10/10/2019
MICROWAVE KITCHENAID KBHS179SSS05
Unit is not heating . Checked fuse . Checked magnetron thermostat and cavit thermostat. Called techline SR 7726078674 . Went through a few tests and found that the inverter has failed is not sending power to the magnetron. Unit needs inverter W10217711; ordrng 1 W10217711 (inverter)
Near Henrietta, NY 14467
Steve
Job Details:
10/10/2019
MW-HOOD COMBO WHIRLPOOL WML55011HS3
Found no power coming to cavity light. Ordering control socket and light. ; ordrng 1 W10709921 (bulb-light) and 1 W11129648 (CONTROL) and 1 W11181133 (HOUSING LAMP)
Near Fairport, NY 14450
Dave F
Job Details:
10/10/2019
DRYER MAYTAG MEDB766FW0
Drying rattling around ordering dryer kit 4392067 . Ordering motor and blower for possible noise .; ordrng 1 279827 (motor!dryer) and 1 4392067 (dryer repair kit) and 1 WP694089 (wheel)
Near Rochester, NY 14626
Dave L
Job Details:
10/10/2019
REFRIGERATOR WHIRLPOOL WRF532SMHV00
Freezer is building frost due to freezer bin rails sticking. Ordering freezer rails Warrantec extended warranty 88992249001; rqstng P&A on 2 482338 (ADHESIVE)s and 2 WPW10120018 (cables)s
Near Newark, NY 14513
Dave F
Job Details:
10/09/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01
Replaced right hand door for having dent . Customer wants whirlpool badge . Ordering badge and shipping to customer ; ordrng 1 W11223753 (nameplate ( DIRECT SHIP TO CUSTOMER ))
Near Rochester, NY 14626
Evan
Job Details:
10/09/2019
WASHER WHIRLPOOL WTW4815EW0
"Customer stated that unit would not drain. Checked for codes upon arrival. Unit displaying f7e6 (motor fault) & f7e5 (shifter fault) . Ran taxhometer verification test. Shifter passed test. Ran diagnostic cycle unit spun out as should be did discover that gear case bearing is failing unit is very loud while in high spin. Ordering gear case , motor and shifter. ; ordrng 1 W10885487 (MOTOR) and 1 W10913953 (ACTUATOR ) and 1 W11255272 (GEAR CASE ), dspstn on spec-tagged invntry: 1 WPW10661045 PUMP-WATER"
Near Ontario, NY 14519
Dave L
Job Details:
10/09/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Unit was not making ice. Tray filled with half cubes. Fresh food temps warm due to frozen fresh food evaporator. Build up only on the left side indicating that the cover is not sealing well. Recommending replacing the cover and the fan harness with the thermistors. Customer is going to defrost. Unit is already empty. Labor is discounted to 104.65 ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap90.02)
Near Rochester, NY 14622
Dave L
Job Details:
10/09/2019
REFRIGERATOR MAYTAG MFW2055FRZ00
Freezer rail screwWas loose causing the door to stay open. Right side fresh food door is broken at the hinge and needs to be replaced. Ordering door; ordrng 1 LW10858417 (dor-fip) and 1 WPW10612925 (nameplate)
Near Victor, NY 14564
Steve
Job Details:
10/09/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
The fresh food evaporator is frosted again. Removed frost. Ordering fan and thermistor. ; ordrng 1 W11033168 (harns-wire)
Near Pittsford, NY 14534
Steve
Job Details:
10/09/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Found the shelves with lights on them are intermittent when turning on. Ordering control for led. Found icemaker is working as expected. The freezer temps are warm at ten degrees. Ordering compressor and three way valve. ; ordrng 1 876765 (mtg kit) and 1 W10832994 (compressor) and 1 W10874835 (valve) and 1 WPW10143759 (dryer)
Near Churchville, NY 14428
Dave L
Job Details:
10/09/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04
Front hinge screw hole was drilled incorrectly from the factory causing closure issues. Shimmed door and adjusted hinge into the proper position. Door closes properly now
Near Canandaigua, NY 14424
Dave F
Job Details:
10/09/2019
DRYER WHIRLPOOL WGD5620HW0
"Replaced thermal fuse . Thermostat , thermal cutoff, thermistor . Tested unit . Tested good ."
Near Palmyra, NY 14522
Dave F
Job Details:
10/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Replaced freezer door and handle as well as panty door . loctite screws on handles . Unit is sealing as expected.
Near Webster, NY 14580
Evan
Job Details:
10/09/2019
RANGE WHIRLPOOL WFE525S0HZ
Rescheduling for Monday 10/14 due to customer dealing with emergency once tech arrived at home. Left part with customer. Rescheduling for 10/14; schdld next appmnt for 10/14 MON 11-2
Near Hilton, NY 14468
Dave L
Job Details:
10/09/2019
REFRIGERATOR WHIRLPOOL WRF989SDAF02
Unit has a low charge due to a leak I. The evaporator co press or is loud. Ordering compressor and evaporator under S71233; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)
Near Lyons, NY 14489
Dave F
Job Details:
10/09/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Ice maker fan not working . Installed the adapter kit with . After installing the ice maker adapter the ice maker fan started working . Customer will monitor. If problem persists order W10846539 ice maker fan . Cycled ice maker . Ice maker tested good . Evap fans are working and the door gaskets are sealing good . Adjusted fresh food section to recommend 37. And freezer to -2 . Unit tested good .
Near Rochester, NY 14626
Shaiman
Job Details:
10/09/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Gasket in dispenser became unseated. Repaired gasket and spring in dispenser. Top rack is falling and third spray arm fell off. Repairing spray arm, rack, and installing dispenser repair kit. ; ordrng 1 W10712395 (ADJUSTER KIT) and 1 W10888684 (DETERGENT REPAIR KIT) and 1 WP3400918 (THIRD SPRAY ARM RETAINER) and 1 WPW10082853 (PIVOT CLIPS) and 1 WPW10327455 (THIRD SPRAY ARM)"
Near Fairport, NY 14450
Dave F
Job Details:
10/09/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0
Replaced stops on the top racks for them falling off and one melting on the heater . Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
10/09/2019
DISHWASHER MAYTAG MDB8979SEZ0
Replaced adjusters and parts on the top rack . Tested unit in auto diagnostics. Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
10/09/2019
MICROWAVE WHIRLPOOL KHMS1850SSS-0
Grill cover broken at the tabs. Needs new grill . Customer does not want to pay for the part. Unit can be fixed with part W10250593 .
Near Newark, NY 14513
Evan
Job Details:
10/09/2019
WASHER WHIRLPOOL MVWB855DC3
Replacing user interface due to unit not responding to commands. Unit would power up but when turning dial unit just Beeps repeatedly. Same response when selecting any key on touch pad. Replaced user interface. Unit will still not respond to commands. Control and UI are new but unit is still experiencing same result. Called techline. 7726070800. Techline recommended replacing console with new user interface cable. ; ordrng 1 W11112662 (CONSOLE )
Near Rochester, NY 14620
Shaiman
Job Details:
10/09/2019
DRYER KENMORE 110.7671269
"Igniter glows, but gas doesn’t light every time. Replaced coils. Unit testing good. ; used 1 279834 (COIL KIT) from stock"
Near Farmington, NY 14425
Evan
Job Details:
10/09/2019
WASHER WHIRLPOOL WTW8040DW4
Replacing gear case due to seal going bad on gear case causing unit to produce loud squealing noise while spinning / agitating. Replaced gear case. Ran calibration cycle. Ran diagnostic cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
10/09/2019
DISHWASHER WHIRLPOOL WDF520PADW0
Customer stated that unit was not cleaning dishes. Upon inspection discovered that unit was displaying code 7-1 for no heat. Unit is displaying this code because wash motor is failing to move water through cabinet. Therefore cooling the water and shutting off the heater. Unit needs sump & motor. Replaced sump & motor. Ran diagnostic cycle. Cleared codes. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
10/09/2019
COOKTOP JENN AIR JED4430GB00
Documenting model/serial for possible recall
Near Rochester, NY 14609
Dave L
Job Details:
10/09/2019
REFRIGERATOR WHIRLPOOL WRT318FMDW01
Ice maker bail arm is getting stuck and not dropping down all the time. Quoted 171.61 for icemaker replacement. Waived service fee due to a different repair that was done less than 30 days ago. Customer refused to pay for repair and was upset that we wouldn’t do it for free. Left the premises. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Webster, NY 14580
Dave L
Job Details:
10/09/2019
REFRIGERATOR KITCHENAID KSRV22FVMS02
Replaced damaged shaft and bin parts.