Near Rochester, NY 14618
Tanner
Job Details:
03/06/2021
DRYER WHIRLPOOL WED4616FW0
"Q1 no Q2 no Q3 noComplaint of noise.Opened cabinet found dangerous amount of lint in unit. Rollers have seized one breaking off. Cleaned cabinet and replaced roller supports. Testd unit and unit tested good.; used 1 349241T (ROLLER-SUPPORT 2PK), and 1 341241 (BELT) from stock"
Near Webster, NY 14580
Steve
Job Details:
03/06/2021
RANGE MAYTAG MER8800FZ0
Found broil element is stuck in on position causing unit to overheat. Unplugged wires to broiler and quoted for control replacement. Customer is going to replace
Near Rochester, NY 14607
Steve
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Sr# 7730181566 The customer is stating that the fresh food section is freezing food randomly. tested temps and they were good at time of service. The ff was 38 and There was a frozen potatoes on bottom shelf. Freezer was 3 degrees. The ice maker was off on user interface. Called tech line and e planed situation. Tech line says that they are in the process of flashing the control and to keep an eye out for service pointers to replace controls. Explained to customer. Recommended to put ice in ice bin and turn icemaker on to make sure the ice maker thermistor is reading cold temps in bin to stabilize temps in fresh food section.
Near Henrietta, NY 14467
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL MVWX655DW2
"Q1 no Q2 no Q3 no*unit covered under manufacturer warranty, proof of purchase attached*Complaint of o operation. Unit in 'sudden loss of power state' on arrival. Followimg stored errors:F0E5 off balance loadF7E7 motor unable to reach target RPM.Checked power and outlet tested good. Ran autodiagnostic and completed without issue. Ran high spin and motor attained proper RPM"
Near Pittsford, NY 14534
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL WFW94HEXW2
Q1 no Q2 no Q3 noReplaced ACU. Tested via autodiagnostic and unit tested good.
Near Webster, NY 14580
James
Job Details:
03/06/2021
WASHER WHIRLPOOL WFW5620HW0
F5e3 unlock failure. Load wet at end of cycle and drain and spin has to be run a second time. Ran test 12 and verified pump and motor. Suspect user interface is turning spin off in cycle randomly. Customer is to monitor cycle selections. Inspected tub and found bellows is wearing on itself. Need bellows and acu; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows)
Near Ontario, NY 14519
Tanner
Job Details:
03/06/2021
WASHER MAYTAG MHW5630HW2
Q1 no Q2 no Q3 noReplaced valves and UI. Tested unit via auto diagnostic and unit tested good.
Near Spencerport, NY 14559
James
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ02
"Q1 n. Q2 n. Q3 n. Replaced door, icemaker, nameplate, and catch. Shelf ordered is wrong size. Replaced broken shelf rail with one from new shelf. Filter door catch broken from door. Need door and correct shelf. Customer is to monitor ice production. ; ordrng 1 W11347066 (Filter door ship to customer) and 1 W11347066 (Filter door) and 1 W11251739 (Shelf ship to customer)"
Near Rochester, NY 14619
Evan
Job Details:
03/06/2021
DRYER GE GTX22EASKWW
Customer stating that door would not shut properly. Discovered multiple issues with door. Hinges are causing partial issue due to door not lining up with strike properly. Was able to bend hinges into place. Also strike has receded into door causing strike to make contact with catch. Disassembled door and removed catch. Reseated catch properly and tested door once reassembled. Door is now shutting as it should.
Near Pittsford, NY 14534
Dave F
Job Details:
03/06/2021
REFRIGERATOR AMANA ARB2117AW
Unit is not keeping temperatures consistent. Fan is working and cooling system is working . Compressor starts up . Unit needs thermostat. Ordering part . ; ordrng 1 W10752646 (thermostat)
Near Rochester, NY 14626
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Replaced left side fresh food door.
Near Rochester, NY 14626
Dave F
Job Details:
03/06/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00
"called techline SR 7730174169, techline said to order a door because the heater failed for the fill tube .ordering door LW11026429; ordrng 1 LW11026429 (Freezer door)"
Near Rochester, NY 14620
Evan
Job Details:
03/06/2021
DISHWASHER WHIRLPOOL KDTE104ESS1
Replacing dispenser and dispenser guard due to unit missing spring for detergent door and also missing dispenser guard to keep rack in place. Replaced both parts. Ran diagnostic cycle. Confirmed dispenser was working. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14610
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL WFW85HEFW1
Q1 no Q2 no Q3 no Complaint of door staying locked. Followimg stored errors:F9E1 long drainF3E1 water level errorRan autodiagnostic and drain pump runs but is not productive. Removed garmemts from and cleaned Sump. Cleaned pressure port. Tested unit via autodiagnostic and unit tested good.
Near Hilton, NY 14468
Dave L
Job Details:
03/06/2021
REFRIGERATOR KITCHENAID KRFF507HPS00
SR7730180321 the freezer led wires have separated from the plastic connector making it impossible to repair. Documented vidings via video chat with Techline. Contact service contract company to relay diagnosis.
Near Spencerport, NY 14559
Dave L
Job Details:
03/06/2021
MICROWAVE KITCHENAID KCMS1555SSS
Contacted customer. Pre ordered release lever. ; ordrng 1 WP8205451 (Release lever)
Near Webster, NY 14580
Steve
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Found right side fresh food section light switch not switching door to close position and door alarm will keep going off. Removed switch and ordered switch. ; ordrng 1 W11384469 (Ff right switch) and 1 Shipping (Shipping)
Near Fairport, NY 14450
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL WTW5000DW3
"Q1 no Q2 no Q3 noComplaint of wet clothes. Following stored errors:F0E5Ran autodiagnostic and during agitation the wash basket was spinning. Inspected under unit and found actuator disconnected with Cam. Needs new actuator, cam, and gearcase.; ordrng 1 W10913953 (Actuator) and 1 W11454734 (Gearcase) and 1 W10721967 (Splutch kit)"
Near Rochester, NY 14606
Dave L
Job Details:
03/06/2021
DISHWASHER MAYTAG MDBH949PAM0
Customer has a been experiencing a small leak coming from the bottom of the dishwasher. Found a small tear on the right hand side of the tub gasket and evidence of a larger leak at the vent. Also found silver migration on the user interface ribbon. Coded for both gaskets and user interface customer is going to replace the unit.; rqstng P&A on 1 W10542314 (Gasket) and 1 WP8269259 (Gasket vent) and 1 W10811163 (UI)
Near Rochester, NY 14626
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00
Fresh food section is not cooling because a damper remains in the close position. Damper will open and close in diagnostics. Thermistor is testing in range for the temperatures recorded. Checked position of the damper switch at the control board switch read true in close position but does not change when ran in diagnostics. Call Techline to verify diagnosis. They were unable to determine if it was the control board or the damper unfortunately. Quoted for damper with the possibility of needing the control board ordering both took a deposit for the damper; ordrng 1 WPW10257451 (Damper) and 1 W11034366 (Control)
Near Rochester, NY 14626
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRT108FZDW05
Tenant is concerned with inconsistent temperatures. Found freezer is 0° and fresh food section in the 30s. Temperature control was sent to the coldest setting in the fresh food section likely contributing to the low temperature readings. Maintenance is saying that when temperature settings are changed freezer begins to thaw and food in the fresh food section isnt cold enough. Observed a full and complete frost pattern in the freezer fans operating as they should. Ordering control and fresh food thermistor. ; ordrng 1 W11353813 (Control) and 1 W11438736 (Thermistor)
Near Webster, NY 14580
Tanner
Job Details:
03/06/2021
WASHER WHIRLPOOL MVWB855DC0
Q1 no Q2 no Q3 noComplaint of noise during end of cycle. No stored errors. Ran autodiagnostic and bearing rub heard duromg high spin and heavy agitation. Ordering new gearcase and slider.; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
Near Rochester, NY 14612
Dave L
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
"Part was damaged in box. Re-ordered you a gasket is also torn order and gasket.; ordrng 1 W11284720 (UI) and 2 W10830055 (Gasket)s, dspstn on spec-tagged invntry: 1 W11284720 UI"
Near Rochester, NY 14611
Evan
Job Details:
03/06/2021
WASHER AMANA NTW4516FW3
Customer stated that unit will not run cycle. Checked for error codes. Unit displaying f5e2 code lid lock fault. Was able to get unit into diagnostic and run cycle. Unit completed cycle. Ran unit on rinse and spin cycle and unit froze after initial fill. Control became unresponsive and unit would not drain water or allow tech to open lid. Led verification light is on on the control assembly but unit will not respond to commands. Control will need to be replaced. Ordering control ; ordrng 1 W11170317 (CONTROL )
Near Rochester, NY 14616
James
Job Details:
03/06/2021
WASHER MAYTAG MVWP575GW0
Q1 n. Q2 n. Q3 n. Unit not spinning out. Basket speed fault. Shifter fault. Ran spin cycle and verified motor. Need actuator. 60 months warranty through Maytag; ordrng 1 W11212745 (Actuator)
Near Rochester, NY 14619
Evan
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRS321SDHW01
Customer stated that unit would not produce ice. Upon inspection confirmed voltage to ice maker. Attempted to jump unit out between T&H terminals unit would not run harvest cycle. Ice maker will need to be replaced. Ordering ice maker ; ordrng 1 WPW10300022 (ICE MAKER )
Near Webster, NY 14580
Tanner
Job Details:
03/06/2021
DISHWASHER WHIRLPOOL WDT730PAHB0
"Q1 no Q2 no Q3 noComplaint of no drain. Customer turned on breaker and F2E2 message flashed. Cannot operate UI to trouble shoot further. Ordering ACU, UI, and drain motor.; ordrng 1 W11305308 (ACU) and 1 W11116422 (Console) and 1 W10876537 (Drain motor)"
Near Rochester, NY 14612
James
Job Details:
03/06/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
"Q1 n. Q2 n. Q3 n. Replaced damper and tested in diagnostics. Damper functions properly. Found the door not sealing. Need door. ; rqstng P&A on 1 LW10858417 (Door) and 1 W11178521 (Nameplate), states that autho needed"
Near Rochester, NY 14626
Tanner
Job Details:
03/04/2021
WASHER MAYTAG MVW7230HW0
Obvious damage to fascia/console; ordrng 1 W11127499 (Console White) and 1 W11478526 (Fascia Assembly)
Near Rochester, NY 14626
Tanner
Job Details:
03/04/2021
DRYER WHIRLPOOL WED4815EW1
Q1 no Q2 no Q3 noReplaced timer and start switch. Tested unit and unit tested good.
Near Spencerport, NY 14559
Tanner
Job Details:
03/04/2021
WASHER ROPER RTW4640YQ1
"Q1 no Q2 no Q3 noComplaint of unit filling. Did not complete wash. Drained out. Unresponsive till recently. Following stored errors:F9E1 long drainF7E7 motor unable to reach target rpmRan auto diagnostic. Drain hum is heard but drain is not productive. Removed wash basket to look for garments that could be obstructing drain and found none. Needs new drain pump. Ran unit in high spin once vacuum drained. Bearimgs in gearcase have worn and rub. Based on number of repairs and cost, reccomended customer replace unit."
Near Brockport, NY 14420
Tanner
Job Details:
03/04/2021
DRYER MAYTAG MED7230HW0
Q1 no Q2 no Q3 noComplaint of no spin. No stored errors.SR7730155780- unit model serial not stored in ACU. Unit cannot identify its function and cannot run. This unit is up for review to see if a repair can be made.
Near Geneva, NY 14456
Steve
Job Details:
03/04/2021
DISHWASHER WHIRLPOOL WDT710PAHB1
"Found drain pump error code. Found piece of insulation underneath drain pump. Removed insulation. Replaced pump for not always draining. Found unit leaking on first push from wash pump. Lowered legs in front of dishwasher and fastened with long screw to cabinet to prevent from falling back in lower floor under dishwasher. Tested and it did not leak for me. ; ordrng 1 Shipping (Shipping), used 1 W10876537 from stock"
Near Churchville, NY 14428
Tanner
Job Details:
03/04/2021
DRYER ADMIRAL AGD4675YQ2
"Q1 no Q2 no Q3 noComplaint of no heat and running past when Timer has expired.Thermal Fuse open. Replaced Thermal Fuse.Temps: measuring temp at exhaust temps temps reached 190 degrees F. Turned unit off. Operating thermostat stuck in closed position causing heat to run continuously. This causd thermal fuse to open. Confirmed in off positions timer still sending voltage to start switch. Bad contacts in timer. Only off position that closes timer is top off position. Customer declined timer replacement. Customer will monitor dry times manually. Auto dry in high heat position should turn off automatically. Replaced Thermal cut off. Tested unit and unit tested good.; used 1 3392519 (Thermal Fuse), and 1 279816 (CUTOFF-THERMAL) from stock"
Near Lyons, NY 14489
Steve
Job Details:
03/04/2021
WASHER MAYTAG MVWX655DW1
"Found gearcase is leaking oil and would not spin in diagnostics. The motor and cap are not working. The washer needs gearcase, motor cap, shifter and cam underneath and agitator and hub for the basket area. ); rqstng P&A on 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W10721967 (Cam) and 1 W10913953 (Shifter) and 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W11116592 CONTROL"
Near Palmyra, NY 14522
Steve
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM02
Found the unit not cooling at all. Compressor starts up after a couple tries but does not cool at all. No frost pattern. Quoted for sealed statements repair. Also quoted for water valve that are broken. ; rqstng P&A on 1 W10309988 (Compressor) and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 WPW10238100 (Water inlet) and 1 WPW10341320 (Dual water valve) and 1 Shipping (Shipping)
Near Rochester, NY 14624
Tanner
Job Details:
03/04/2021
DRYER WHIRLPOOL LGR5644JQ2
"Q1 no Q2 no Q3 noComplaint of no tumble. Opened unit and found belt had broken. Inspected slider and found belt had moved off track and was cut on slider. Replaced belt and replaced slider with upgradd pulley. Lubricated roller supports. Tested unit and unit tested good.; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"
Near West Henrietta, NY 14586
Dave F
Job Details:
03/04/2021
DISHWASHER WHIRLPOOL KDTM404KPS0
Found debris in the drain pump of the unit . Removed debris and tested unit . Unit is now draining and working as expected.
Near Canandaigua, NY 14424
Steve
Job Details:
03/04/2021
WASHER WHIRLPOOL WTW4855HW1
Water is banging at house supply or in the walls. Zip tied water lines to drain hose. Recommended customer put water suppressors on water supply.
Near Geneva, NY 14456
Steve
Job Details:
03/04/2021
DRYER MAYTAG MEDB835DW4
"Found drum seal is torn. Both rear rollers had worn off the rollers and both shafts are grooved. QUOTED for repair. Drum, two shafts with fasteners and rollers. 574.47 for complete repair including service call"
Near Newark, NY 14513
Steve
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WZF34X20DW01
Replaced door for concave liner in door causing no seal. I
Near Rochester, NY 14618
Dave F
Job Details:
03/04/2021
WASHER WHIRLPOOL MVWB766FW1
Unit has lid lock error code . Ordering lid lock W10810403 . Ui and control for not responding . Stator motor and rotor are rubbing together . Ordering both . Ordering slider ; ordrng 1 W10810403 (lid lock assy) and 1 W11135391 (console) and 1 W11101485 (cntrl-elec) and 1 W10579778 (stator) and 1 W10754161 (motor rotor) and 1 W10734521 (slider) and 1 W10752189 (screw)
Near Victor, NY 14564
Steve
Job Details:
03/04/2021
DRYER WHIRLPOOL WED8620HW0
Ordering door seal for missing seal. Reversing door during repair. ; ordrng 1 W11310035 (Seal) and 1 Shipping (Shipping)
Near Webster, NY 14580
James
Job Details:
03/04/2021
RANGE WHIRLPOOL WFG515S0JW1
Q1 n. Q2 n. Q3 n. broiler only ignites on one side. Tested broiler and gas turned on without ignition. Adjusted burner and verified that there is complete flame. Tested bake cycle. Cooktop burners too high on lowest setting. Adjusted top burners. Unit functions properly.
Near Ontario, NY 14519
James
Job Details:
03/04/2021
WASHER WHIRLPOOL WFW85HEFW0
Q1 n. Q2 n. Q3 n. F9e1. F5e2. Unit locked. Power to pump and it's not running. Replaced drain pump and tested twice. ; used 1 WPW10605427 (Pump) from stock
Near Rochester, NY 14618
Dave F
Job Details:
03/04/2021
WASHER WHIRLPOOL WFW72HEDW0
F9E1 long drain error found the bellow was not on right around the tub and clothing has found its way down to the drain pump . Cleared drain pump filter and tested unit . Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
03/04/2021
RANGE WHIRLPOOL WEE730H0DS0
Customer stating that unit will not heat past 170°. Discovered that bake element was testing open causing issue. Confirm voltage at element. Ordering bake element.; ordrng 1 W10779716 (BAKE ELEMENT )
Near Fairport, NY 14450
Evan
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDFE104HBL0
Customer stating that unit was failing to drain consistently at the end of the cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Filled and drained unit multiple times in attempt to replicate issue. Discovered that drain pump was overheating causing issue. Took resistance reading of pump pump tested within range. Ordering drain pump; ordrng 1 W10876537 (DRAIN PUMP )
Near Rochester, NY 14621
Evan
Job Details:
03/04/2021
DRYER WHIRLPOOL WED7500GC0
Replacing heater due to heating coil testing open. Replaced heater. Tested unit. Unit now heating as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03
Customer stating that unit will not produce ice. Confirmed voltage at ice maker. Attempted to run harvest cycle. Unit would not run harvest cycle. Ordering ice maker ; ordrng 1 W10884390 (ICE MAKER )
Near Hemlock, NY 14466
Dave F
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRB322DMBB00
Unit has defrost issue . Replaced jazz board for not defrosting . Customer will monitor . If problem persists order WPW10290745 bi metal harness ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Victor, NY 14564
Steve
Job Details:
03/04/2021
WASHER WHIRLPOOL WTW5105HW0
Tested washer and only found only out of balance load error. Found the drain line was to far down the drain that may be causing wet loads at end of cycle. Tested in diagnostics and all functions worked as expected.
Near Ontario, NY 14519
James
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDTM384ESS
Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Glasses not drying. Heater error. Ran diagnostics cycle. Pump functioning. Heater turned on and code did not reappear. Customer is to monitor.
Near Sodus Point, NY 14555
James
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRF560SEHV00
New part is same as original. Called trade care. They are going to research part and see if there is alternative number. ; O-emld tckt
Near Fairport, NY 14450
Evan
Job Details:
03/04/2021
RANGE WHIRLPOOL WFE515S0ES0
Customer stating that unit is not operating burners or oven. Discovered f9e0 error code for miswired range. Discovered that receptacle for outlet was failing to make contact with with terminal for power cord therefore unit was not receiving full 240v needed for operation. Oven itself is functioning as it should. Receptacle begins stove will need to be replaced
Near Rochester, NY 14619
Tanner
Job Details:
03/04/2021
WASHER AMANA NTW4516FW0
Q1 no Q2 no Q3 noUnit not completing wash cycle. Following stored errors:F5E1F5E2Lock clicks during duration of diagnostic cycle. Never spins. Replaced lid lock assembly. Tested unit and unit tested good.; used 1 W11307244 (LATCH) from stock
Near Mount Morris, NY 14510
Dave F
Job Details:
03/04/2021
DISHWASHER MAYTAG MDB4949SKZ0
Drain pump had debris in it not allowing unit to drain . Removed debris and tested unit . Unit tested good .
Near Rochester, NY 14613
James
Job Details:
03/04/2021
REFRIGERATOR AMANA ART318FFDB06
Unit not cooling. Ran unit for ten minutes and temp was 67 at evaporator. Need evaporator due to sealed system leak. ; saved tckt
Near Sodus Point, NY 14555
James
Job Details:
03/04/2021
50#IM 15' FS KITCHENAID KUIX335HPS00
Q1 n. Q2 n. Q3 n. Replaced valve and tested. Recommend throwing out first batch of ice.
Near Fairport, NY 14450
Evan
Job Details:
03/04/2021
MICROWAVE WHIRLPOOL WMH31017FS-0
Replacing interlock switches due to unit not acknowledging when door was shut or open. Replaced switches. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Ontario, NY 14519
James
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDTM384ESS
Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Glasses not drying. Heater error. Ran diagnostics cycle. Pump functioning. Heater turned on and code did not reappear. Customer is to monitor.
Near Rochester, NY 14621
James
Job Details:
03/04/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ
Q1 n. Q2 n. Q3 n. Unit not making ice. Customer tried power cycling icemaker. Reset icemaker and hit test button and it filled. Customer is to monitor if problem persists replace icemaker
Near Rochester, NY 14616
James
Job Details:
03/04/2021
WASHER WHIRLPOOL WTW4850HW1
Q1 n. Q2 n. Q3 n. Unit leaking intermittently. Tightened hoses and adjusted drain hose. Unit tested ok. Customer is to monitor. Recommend replacing hoses.
Near Rochester, NY 14612
James
Job Details:
03/04/2021
REFRIGERATOR KITCHENAID KRFC704FSS00
Q1 n. Q2 n. Q3 n. Replaced icemaker and tested. Found freezer at 10 degrees and fresh food at 37. Ran forced defrost. Customer is to monitor. If problem doesn't resolve in 24 hours then possible sealed system leak
Near Fairport, NY 14450
Evan
Job Details:
03/04/2021
RANGE JENN AIR JES9800AAB
Customer stating that unit is not heating due to element breaking. Unfortunately element is out of stock through distributors and shows no availability. Collecting service call fee.
Near Pittsford, NY 14534
Evan
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDTE254ESS2
Replacing all parts listed due to upper rack falling and feed tube assembly being cracked. Replaced all parts. Tested unit. Unit tested good
Near Ontario, NY 14519
James
Job Details:
03/04/2021
DISHWASHER KITCHENAID KDTM384ESS
Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Glasses not drying. Heater error. Ran diagnostics cycle. Pump functioning. Heater turned on and code did not reappear. Customer is to monitor.
Near Canandaigua, NY 14424
Steve
Job Details:
03/04/2021
VAN FORD TRANSIT CONNECT
Oil change air filter
Near Webster, NY 14580
James
Job Details:
02/26/2021
RANGE WHIRLPOOL KSGB900ESS4
Q1 n. Q2 n. Q3 n. Replaced rails and adjusted door. Drawer closes properly.
Near Ontario, NY 14519
James
Job Details:
02/26/2021
DRYER WHIRLPOOL WED6600VW0
Q1 n. Q2 n. Q3 n. Replaced control and belt. Tested dryer and it functions properly.
Near Irondequoit, NY 14622
Tanner
Job Details:
02/26/2021
DRYER MAYTAG MGDB725BW
Q1 no Q2 no Q3 noComplaint of door not closing properly. Inspected and found catch had broken. This door assembly comes with two catches for easy left/right close assembly. Swapped door catches. Tested unit and unit tested good. Vent tested unit and unit tested good.
Near Brockport, NY 14420
Tanner
Job Details:
02/26/2021
WASHER WHIRLPOOL WTW4616FW2
Q1 no Q2 no Q3 noComplaint of banging during spin. Customer putting much effort into load balancing and saturation. Still bangs. Following stored errors: none. Hand tested suspension and unit tested good. Ran autodiagnostic cycle and completed without issue. Reviewed use and care with customer to ensure proper load balancing and wash option selection. Unit working as designed.
Near Pittsford, NY 14534
Tanner
Job Details:
02/26/2021
WASHER WHIRLPOOL WFW75HEFW0
Q1 no Q2 no Q3 noComplaint of poor drain. Water stuck in gasket.Cleaned sump and drain holes on gasket. Tested unit via autodiagnostic and unit tested good.
Near Honeoye Falls, NY 14472
Dave F
Job Details:
02/26/2021
WASHER MAYTAG MVWC6ESWW1
"Replaced lid switch . Tested unit , tested good ."
Near Rochester, NY 14624
Dave L
Job Details:
02/26/2021
REFRIGERATOR WHIRLPOOL MFF2558VEW2
Replaced ice maker. Unit cycled and filled. Customer to monitor after 24 hours.
Near Honeoye Falls, NY 14472
Dave F
Job Details:
02/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
Ice cubes are bridging and jamming ice maker . Leveled unit . Customer spoke about freezer in the top left . . Adjusted the freezer temp to 2 degrees to help with freezing . Customer will monitor.
Near Macedon, NY 14502
Dave L
Job Details:
02/26/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00
Replaced evaporator and repaired suction line due to low charge. Unit held a vacuum at 250 microns for ten minutes. Recharged unit. Unit began cooling. Customer to monitor
Near Rochester, NY 14611
Evan
Job Details:
02/26/2021
OVEN WHIRLPOOL AGR6603SFS3
Customer stated that unit would not light. Checked for error codes. No codes present. Tested unit. Could hear unit sparking but never lighting. Inspected wiring harness at spark module and at ignitor. Discovered that harness was pinched between frame of machine and outer wall of oven. This was causing the issue with ignitor. Straightened harness and tested unit multiple times. Unit now lighting as it should. Unit tested good ; dspstn on spec-tagged invntry: 2 WP9758079 IGNTR-OVEN
Near Fairport, NY 14450
Dave L
Job Details:
02/26/2021
REFRIGERATOR KITCHENAID KRMF706ESS01
"Sr7730109964. Found unit not cooling tapped dryer and low side to take pressure readings while running and test four. Low side at -10 high side at 70.Remove die dryer pressurize system at 135 pounds with nitrogen. Expose both evaporators and all tubing in the machine compartment soaked with bubble solution to leak check. Saw a pressure drop of about 5 pounds in 20 minutes but did not findBubbling on either evaporator or any of the tubing. Documented findings with Techline they are setting product up for review. Unit whirlpool contact customer. Install dye dryer and recharged unit; dspstn on spec-tagged invntry: 1 WPW10608485 EVAP , used 1 wpw10143759 (Drier uv), 1 W10895748 (7x6), and 1 W10895757 (6x5) from stock"
Near Fairport, NY 14450
Dave F
Job Details:
02/26/2021
DISHWASHER GE GHDA485N00CS
Dishwasher isnt leaking but the disposal is . Customer needs new disposal.
Near Fairport, NY 14450
Evan
Job Details:
02/26/2021
RANGE MAYTAG MER8800FZ2
Customer stating that unit is failing to maintain consistent temps inside oven cavity while baking. Checked for error codes. No codes present. Ran test bake cycle to 350 and observed temps with thermocouple inside oven cavity. Unit is maintaining 10 degrees lower than desired temperature. Calibrated oven up 10 degrees and ran preheat again. Unit now maintaining consistent temperatures compared to what is selected. Unit tested good
Near Webster, NY 14580
James
Job Details:
02/26/2021
WASHER MAYTAG MHW8000AG0
Q1 n. Q2 n. Q3 n. Unit intermittent to give f9e1. Tested diagnostics and got over suds fault. Cleared pressure hose and tested three times. Error did not reappear. Customer is to monitor if problem persists order pump. WPW10515401
Near Fairport, NY 14450
Dave F
Job Details:
02/26/2021
RANGE AMANA AER6303MFW2
Replaced control for error . Tested unit . Tested good .
Near Williamson, NY 14589
James
Job Details:
02/26/2021
DISHWASHER MAYTAG MDB5130AWW
Q1 n. Q2 n. Q3 n. Unit not starting cycle. Ran heavy wash cycle. Unit started working on its own. Customer is to monitor if problem persists replaceWP99002823
Near Rochester, NY 14626
Tanner
Job Details:
02/26/2021
DISHWASHER WHIRLPOOL WDT730PAHV0
Q1 no Q2 no Q3 noComplaint of unit leaking from underneath. Ran unit and unit leaks from wash motor connecting to sump. This gasket is not serviceable. Needs motor sump assembly. Quoted for repair. Ordering motor sump.; ordrng 1 W11085683 (Motor Sump Assembly)
Near Webster, NY 14580
Evan
Job Details:
02/26/2021
WASHER MAYTAG MVWC565FW2
Customer is stating that lid Lock was cracked. Discovered that lock housing was cracked lock was functioning but plastic itself was cracked. Replaced lid lock. Tested unit. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11307244 LATCH
Near Brockport, NY 14420
Tanner
Job Details:
02/26/2021
DISHWASHER MAYTAG MDB8959SKZ0
Q1 no Q2 no Q3 noComplaint of no drain. F9E1 error. Measured 26.1 Ohms resistance in drain pump. This is below an acceptable reading. Measured 122.3 VAC from ACU when drain is requested. Needs new drain pump.; ordrng 1 W11412291 (Drain motor)
Near Webster, NY 14580
Evan
Job Details:
02/26/2021
WASHER MAYTAG MVWB766FW0
Replacing agitator due to original agitator teeth stripping out causing poor agitation. Replaced agitator. Tested unit. Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details:
02/26/2021
DISHWASHER KITCHENAID KDTM404EWH3
F9E4 error code for lower spray arm . Water not spray and full force . Used clear door and watched water . Called techline SR 7730109592 .unit has 120 volts going to pump . Unit needs new sump W10861526 . Customer is going to call customer service.
Near Churchville, NY 14428
Tanner
Job Details:
02/26/2021
DISHWASHER WHIRLPOOL WDF520PADB7
"Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heat error. Ran autodiagnostic and motor runs properly. Spray arms not spinning well due to being clogged with debris.Coating on lower and upper rack has worn off causing metal to rust and leave residue in machine. Ordering lower rack and spray arms.; rqstng P&A on 1 WPW10317197 (Upper arm) and 1 WPW10319027 (Lower arm) and 1 W10161215 (Lower rack) and 1 W10909088 (Upper rack), states that autho needed"
Near Pittsford, NY 14534
Tanner
Job Details:
02/26/2021
WASHER MAYTAG MVWB765FW4
Q1 n o Q2 no Q3 noComplaint of clunk noise. Following stored errorsF0E4 spin limited by water temperatureF2E1 stuck key.Checked water supply connections and water supply was reversed. Corrected water supply.Customer provided video of issue. Sounds like slider chattering on gearcase. Inspected under unit found gearcase oil on rotor and slider. Slider does not fit snug onto gearcase. Ordering gearcase and slider.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)
Near Rochester, NY 14624
Dave L
Job Details:
02/26/2021
FREEZER WHIRLPOOL WRS325SDHZ01
Found unit not cooling. Customer had recently had an issue with the Home wiring specifically with the circuit the fridge is on. Cycled power to the fridge compressor turned on but was not running the fans. Found an open wine into the condenser fan and an open winding to the evaporator fan voltage to the evaporator fan was inconsistent from control ordering both fans and control; ordrng 1 W11449482 (Control) and 1 W10854034 (Condenser fan) and 1 WP2315549 (Evaporator fan)
Near Rochester, NY 14612
James
Job Details:
02/26/2021
DISHWASHER WHIRLPOOL WDT970SAHV0
Q1 n. Q2 n. Q3 n. Upper wheels broken off from rack. Replaced rack adjusters and tested. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Rochester, NY 14626
James
Job Details:
02/26/2021
WASHER MAYTAG MVWC400XW3
Q1 n. Q2 n. Q3 n. Unit not spinning fully. Motor unable to reach target rpm error. Motor hums loudly in spin. Replaced capacitor with used one to test motor. Unit still not spinning. Need motor. WPW10363173 nla
Near Rochester, NY 14616
James
Job Details:
02/26/2021
WASHER MAYTAG MVWC465HW2
"Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Ran spin and agitation in diagnostics. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10721967 (CAM) from stock"
Near Rochester, NY 14604
Evan
Job Details:
02/26/2021
RANGE WHIRLPOOL WFE515S0JS0
Customer stating that unit is failing to have broiler reach correct temperature. Upon inspection checked for error codes. No codes present. Ran broil cycle at 500 degrees to confirm function. Unit heated up to temp as it should. Confirmed temp with thermocoupler inside oven cavity. Confirmed incoming voltage was correct. Customer is unsure if unit is in warranty or not. Spoke with Victoria about obtaining proof of purchase. Will need proof of purchase for warranty. If no proof is provided customer will need to pay service call fee. Explained this too customer. Waiting to receive POP. Service fee is $93.50 plus tax ; O-emld tckt
Near Rochester, NY 14609
Evan
Job Details:
02/26/2021
WASHER WHIRLPOOL MVWB766FW1
Replacing gear case due to unit failing to spin out. Replaced gear case. Tested unit. Calibrated unit. Unit tested good
Near Rochester, NY 14623
Dave F
Job Details:
02/26/2021
REFRIGERATOR KITCHENAID KRFF507ESS00
Fresh food evap was frosted over . Defrosted unit and found the defrost thermistor was not in the correct location. Moved thermistor to the correct location and foil taped and zipped tied it . Changed defrost to basic from adaptive. All door gaskets are sealing. Ran test four was good . Thermistor tested good in diagnostics. If problem persists order WPW10277799 .Thermistor harness and UI W11089931. Unit tested good
Near Rush, NY 14543
Dave F
Job Details:
02/26/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04
Replaced the freezer door switch . Unit tested good .
Near Geneseo, NY 14454
Dave F
Job Details:
02/26/2021
WASHER WHIRLPOOL WFW6620HC0
Replaced the dispenser for leaking. Tested unit . Tested good